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delivery program and operational plan 2021 - 2025 ADOPTED 24 JUNE 2021

our community our future

Our design rationale for this document is based on a conceptual interpretation of its contents. To symbolise the strategic community approach, we have used segmented shapes to represent the elements of the community that fit into the geographic focus – Ballina. Together, the shapes form the Ballina River map. Every element impacts on the challenges, direction and ultimately the future of its entire form – our community. We hope you enjoy the journey and the view.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

table of contents INTRODUCTION FROM OUR MAYOR VISION + VALUES OUR COUNCIL REPRESENTATIVES

DELIVERY PROGRAM 1

INTEGRATED PLANNING + REPORTING FRAMEWORK ...... 9

WHAT OUR COMMUNITY WANTS.................................... 13

STATE AND REGIONAL PLANS ........................................ 16

SENIOR STAFF AND ORGANISATION STRUCTURE ........... 18

HEADING IN THE RIGHT DIRECTION ............................... 20 DIRECTION 1: CONNECTED COMMUNITY DIRECTION 2: PROSPEROUS ECONOMY DIRECTION 3: HEALTHY ENVIRONMENT DIRECTION 4: ENGAGED LEADERSHIP

CAPITAL EXPENDITURE ................................................. 40

STAFF RESOURCES ....................................................... 50

OPERATIONAL PLAN 8

INCOME STATEMENT 2021/2022 .................................. 54

LONG TERM FINANCIAL PLAN ........................................ 56

OPERATING RESULTS 2021/2022 .................................. 58

DISTRIBUTION OF GENERAL PURPOSE RATE INCOME..... 60

REVENUE POLICY .......................................................... 62

RELATED POLICIES AND INFORMATION ......................... 72

APPENDIX A : ROAD RECONSTRUCTION PROGRAM ........ 75

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

introduction from our mayor On behalf of Councillors and staff I am pleased to present our Delivery Program and Operational Plan for the period 2021/22 to 2024/25. The Program and Plan outline our vision and priorities for the future in four main areas: a Connected Community, a Prosperous Economy, a Healthy Environment and Engaged Leadership. As a Council we aim to be responsive and creative to ensure that what we deliver to our community aligns with the four priorities mentioned in the opening paragraph. The COVID-19 pandemic has impacted us in so many ways socially and economically, and we have worked with all levels of government to protect the health of our community. We will continue to be guided by the relevant agencies on all matters of public health. Many of the services we provide such as water, waste collection, parks, roads, footpaths and drainage are all critical components of our day to day life. This means it is essential that we provide the services that our community needs. We will also stay on track with the delivery of major projects, which will bring economic and social benefits to our community. Major projects planned for the next 12 months include the completion of the Wollongbar District Park, the continued refurbishment of Pop Denison Park in East Ballina, the new statement road, Airport Boulevard and the redevelopment of Kingsford Smith Park, Ballina. We will continue delivering the duplication of River Street throughout the four year program to ease traffic congestion in Ballina.

The Ballina Byron Gateway Airport will deliver economic benefits to this entire region, with further capital works planned in the four year period. Upgraded security measures and the car park expansion will be complete with runway improvements scheduled to commence in 2021/22. Many of these projects will be achieved by Council partnering with the Federal and State Government. We will continue to work cooperatively with all levels of government, local businesses and our community, as so much more can be accomplished when we work together. This is the last Delivery Program and Operational Plan for this term of Council with the Local Government Elections scheduled for September 2021. It has been our pleasure to serve the community during this extended term. Our team of Councillors and staff have so much more do, and this document provides a good overview of our preferred priorities for the next four years and the difference we hope to make. The Program and Plan is the product of teamwork by Councillors, staff and community input. We hope you find this document informative and we look forward to any feedback you may wish to provide on the outcomes we seek for the residents of the Ballina Shire.

The beautification of Lennox Head village will commence in earnest during 2021/22 with expected completion in 2022/23.

Cr David Wright, Mayor Acknowledgement of Country Ballina Shire Council acknowledges that we are here on the land of the Bundjalung people. The Bundjalung are the traditional owners of this land and are part of the oldest surviving continuous culture in the world.

our vision The Ballina Shire is safe, with a connected community, a healthy environment and a thriving economy.

our values C R E AT I V E – we want to encourage ideas and be innovative. A C C E S S I B L E – we need to be accessible and responsive to our community and our fellow employees. R E S P E C T F U L – we take responsibility for our actions and appreciate everyone’s opinions. E N E R G E T I C – we want to be enthusiastic in our approach to work. S A F E – safety takes priority over all actions and we want everyone to arrive at work and go home from work safe.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025 Ballina Shire Council - Delivery Program / Operational Plan 2018 - 2022

our council representatives Councillors are elected in Wards, however each Councillor represents the entire community and can be contacted on any matter. You can contact Councillors in person, by phone or email.

Cr David Wright

phone 0415 965 403 david.wright@ballina.nsw.gov.au Cr Phillip Meehan

MAYOR

phone 0415 965 403 david.wright@ballina.nsw.gov.au

MAYOR

Cr David Wright

what ward are you in?

phone 0408 349 833 phil.meehan@ballina.nsw.gov.au

Cr Phillip Meehan

WARD A

Cr Stephen phone 0408 349 833 McCarthy phone 0407 841 149 phil.meehan@ballina.nsw.gov.au

stephen.mccarthy@ballina.nsw. gov.au

WARD A

Cr Stephen McCarthy

Cr Nathan phone 0435 759 987Willis phone 0434 154 782 stephen.mccarthy@ballina.nsw. nathan.willis@ballina.nsw.gov.au gov.au

WARD B

LENNOX HEAD

WOLLONGBAR

CUMBALUM SKENNARS HEAD

Cr Sharon Cadwallader

ALSTONVILLE

phone 0413 091 440

Cr Nathan Willis sharon.cadwallader@ballina.

BALLINA

nsw.gov.au nathan.willis@ballina.nsw.gov.au

WARD C

phone 0413 091 440 sharon.cadwallader@ballina. nsw.gov.au Cr Jeff Johnson

WARD B

Cr Keith Williams phone 0418 504 644 Cr Sharon Cadwallader keith.williams@ballina.nsw.gov.au

WARD A

DEPUTY MAYOR

Cr Keith Williams

phone 0418 504 644 keith.williams@ballina.nsw.gov.au Cr Sharon Parry

WARD B

phone 0407 651 948 jeff.johnson@ballina.nsw.gov.au

WARDELL

phone 0408 683 052 sharon.parry@ballina.nsw.gov.au

phone 0438 677 202 Smith Cr Benjamin phone 0415 482 412 jeff.johnson@ballina.nsw.gov.au

ben.smith@ballina.nsw.gov.au

Cr Sharon Parry Cr Eoin Johnston phone 0407 416 149 phone 0408 683 052 eoin.johnston@ballina.nsw.gov.au sharon.parry@ballina.nsw.gov.au

WARD C

Cr Jeff Johnson

The Ballina Shire Local Government Area is divided into three Wards, Councillors are hererepresented to represent yourby views. ten elected Councillors, Councillors are elected in Wards, however each being three from each Ward plus a Councillor represents the entire community popularly elected and can be contacted on any matter. You can Mayor. contact Councillors in person, by phone or email.

phone 0415 482 412 ben.smith@ballina.nsw.gov.au

Cr Eoin Johnston phone 0407 416 149 eoin.johnston@ballina.nsw.gov.au

Like us on Facebook

WARD C

Cr Benjamin Smith

The elected Council is responsible for the direction and control of Council’s affairs in accordance with the NSW Local Government Act and associated legislation. Councillors represent the interests of our residents and ratepayers. They serve the community by listening to people and then representing those views on Council. They work together to make decisions about what the Council will do to meet community needs and how money should be spent in the best interests of the community as a whole. They provide leadership and guidance to the community; and facilitate communication between the community while maintaining the broader vision, needs and aspirations of the whole Ballina Shire community. Councillors do not get involved in the day to day running of the Council. This is the role of the General Manager. Some of the many things a Councillor does include:

• • •

Taking part in Council and committee meetings Reading Council business papers and preparing for meetings Reviewing Council’s progress on the Delivery Program and Operational Plan and budget on a regular basis to check if progress is on track

• • •

Speaking to members of the community about their needs and concerns Taking part in civic events Keeping an eye out for problems with Council assets that may need to be reported or inspected.

getting involved There are an number of ways you can get involved and help shape decisions for our community by:

• • • • • •

Attending Council meetings Making an appointment to speak with the Mayor or Councillors Making an appointment to speak with the General Manager or relevant Director Writing or telephoning Council about the issues important to you Attending a public meeting or forum to discuss specific issues Joining a Council Ward Committee as a representative of a community group.

PART A delivery program

integrated planning + reporting framework

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

1. integrated planning + reporting framework The Delivery Program and Operational Plan form part of the NSW Office of Local Government’s Integrated Planning and Reporting (IPR) Framework. There are a number of key elements in the framework that focus on planning and reporting requirements. The diagram below illustrates where the Delivery Program and Operational Plan fit in the overall framework and how our plans interrelate.

Other State Plans and Strategies

NSW Government Premier’s Priorities

Relevant Regional Plans

COMMUNITY STRATEGIC PLAN

10+ YEAR FOCUS

OTHER STRATEGIC PLANS (EXAMPLES)

COMMUNITY ENGAGEMENT

Ballina2035

Destination Management Plan

Cultural Plan

BBGA Masterplan

Local Environmental Plan

• Strategic Asset Management Plan

4 YEAR FOCUS

OPERATIONAL PLAN 1 YEAR FOCUS

Perpetual monitoring and review

• Long Term Financial Plan • Workforce Management Plan

DELIVERY PROGRAM

ANNUAL REPORT

RESOURCING STRATEGY

integrated planning and reporting framework @ ballina shire council “The Ballina Shire is safe, with a connected community, a healthy environment and a thriving economy.”

our community our future COMMUNITY STRATEGIC PLAN 2017–2027 ADOPTED 28 APRIL 2016

Strategic Plan and then translated into actions and activities in our four-year Delivery Program and annual Operational Plan.

The Community Strategic Plan identifies the community’s future goals, and strategies to achieve those goals by posing four key questions:

• •

Where are we now? Where do we want to be in 10 years

time?

This vision, together with our priorities and aspirations for the future are encompassed in the Ballina Shire Community

C O M M U N I T Y S T R AT E G I C P L A N

•

How will we get there?

How will we know when we’ve arrived?

Our Community Our Future is supported by other plans in the planning framework which reflect the priorities and

Our Community Strategic Plan is built around four key

aspirations identified in the Community Strategic Plan.

themes: The Community Strategic Plan (CSP) is the visionary long term document within the Integrated Planning and Reporting Framework. It provides the broader strategic direction for a

1 1

Connected Community (CC)

Prosperous Economy (PE)

council and outlines the key outcomes that the council, other

Healthy Environment (HE)

Engaged Leadership (EL)

agencies and the community will be working to achieve, such as improved services for health, education, and transport, modern community infrastructure and viable businesses.

The NSW Government’s Integrated Planning and Reporting

It translates the community’s key priorities and aspirations

framework (illustrated on page 10) outlines how local

into long-term strategic goals that guide the future direction

government’s capture the community’s main priorities and

of Ballina Shire. Safe, healthy and happy communities and

aspirations for the future and outlines how these will be

protection of the environment were key concerns identified

achieved. These documents are linked through a series of

during the community engagement undertaken to develop

cascading actions that detail how the community’s long term

this plan.

aspirations and outcomes will be achieved. All councils have a:

Whilst the CSP is Ballina Shire Council’s work, its success

Community Strategic Plan

Delivery Program and Operational Plan

Resourcing Strategy

Council reports to its community how it has progressed in

inevitably depends upon collaboration and partnership with the community and State and Federal Governments. This document is available on Council’s website ballina.nsw. gov.au/planning-and-delivery.

achieving these plans through: 1.

Quarterly Reports

Annual Report

End of Term Report.

D E L I V E R Y P R O G R A M A N D O P E R AT I O N A L P L A N (COMBINED DOCUMENT) This is the point where the directions outlined in the CSP

ANNUAL REPORT The Annual Report focuses on our implementation of the Delivery

annual report

Program and Operational Plan. The

2019 - 2020

are systematically translated into

report also includes some information

actions. The Delivery Program

that is prescribed by the Local

and Operational Plan (combined

Government (General) Regulation

document) is designed as a single

2005. This information has been

point of reference for all key

included in the Regulation to help

activities to be undertaken by the

community members understand how

Council during their elected term.

council has been performing both as a business entity and

This document is reviewed annually with Council receiving

a community leader.

progress reports every quarter.

R E S O U R C I N G S T R AT E G Y

END OF TERM REPORTS Councils are required every

shire council

four years to produce an End of Term Report on the progress in END OF TERM REPORT 2012 - 2016

implementing the Community Strategic Plan. The Report covers the

our asset management plans explained OUR COMMUNITY OUR FUTURE

term of office for an elected council. The most recent End of Term Report 2012 - 2016 can be downloaded from Council’s website ballina.nsw.gov.au

The Community Strategic Plan (CSP) cannot be fulfilled without sufficient resources – time, money, assets and people – to actually carry them out. The Resourcing Strategy has three components:

• • •

PROGRESS REPORTS In accordance with the Integrated Planning and Reporting requirements progress reports must be provided to

Strategic Asset Management Plan

Council at least every six months. At Ballina Shire Council

Workforce Management Plan

we present quarterly reviews to Council. This monitoring

Long Term Financial Plan

mechanism provides a snapshot of accomplishments and

The Resourcing Strategy assists Council to translate the outcomes identified in the CSP, for which it is responsible, into actions. Some issues will be the responsibility of Council, some will be the responsibility of other levels of government and some will rely on input from community groups or individuals.

any shortfalls in achieving Council’s goals and priorities.

02 what our community wants

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

what our community wants Our community aspirations have been grouped under four themes, referred to as Directions. The Directions apply the Quadruple Bottom Line (social, economic, environment and governance) to provide a holistic approach to achieving our vision. The Directions and Outcomes identified in our Community Strategic Plan are as follows, with every Delivery Program and Operational Plan Strategy and Action then linked to these Directions and Outcomes. CONNECTED COMMUNITY (CC)

PROSPEROUS ECONOMY (PE)

People told us they want to

During our community

feel connected to a community

engagement people told us

which is respectful, inclusive and

they want a vibrant and diverse

tolerant of all ages and cultures.

local economy that provides

We want to feel safe and supported. We want to

a range of jobs and opportunities for people of all

live in an area that is relaxed, where we know our

ages. Importantly, we want to ensure there are job

neighbours, where people are happy and friendly and

opportunities for our young people so they do not

where the needs of all residents, from the young to the

have to leave the area to find work. We want to attract

old, and those with disabilities are treated equally and

innovative and progressive businesses that will ensure

fairly. The outcomes we are after are:

our villages and towns continue to thrive and prosper. The outcomes we are after are:

CC1 We feel safe CC2 We feel connected to the community CC3 There are services and facilities that suit our needs

PE1 We attract new business and visitors PE2 My business can grow and diversify PE3 Improved liveability in the Ballina Shire

HEALTHY ENVIRONMENT (HE)

ENGAGED LEADERSHIP (EL)

The health and preservation of

During our community

our natural environment was

engagement people told us

a strong recurring theme from

they want to have confidence

our community engagement.

and trust in their elected

We want to continue to find a balance between

representatives and want a genuine partnership

development and the environment to ensure we

with Council where their voices are heard and

preserve what people love so much about living

their opinions respected. Our community wants

in the Ballina Shire. We want to restore and repair

resources to be used efficiently and responsibly.

our waterways and areas that have been degraded

People want Council to act locally but to also work

to maintain aquatic and bird life. We understand

effectively and collaboratively with other levels

the importance of peace, serenity and harmony

of government, private sector organisations and

with nature. We want our built environment to meet

community groups to drive economic and social

our needs but not at the expense of our natural

prosperity. The outcomes we are after are:

environment or the people who live and work here. The outcomes we are after are: HE1 We understand the environment HE2 We use our resources wisely HE3 Our built environment blends with the natural environment

EL1 Our Council works with the community EL2 Council’s finances and assets are well managed EL3 We are all valued citizens

state and regional plans

3. consideration of state and regional plans Local Government is legislated by the NSW State Government and it is important that our plans align with the State Government’s priorities. To achieve this we have linked the Strategies and Actions in our Delivery Program to the Goals and Directions in the NSW State Government’s North Coast Regional Plan (March 2017).

A summary of those Goals and Directions is as follows, with further information available at planning.nsw. gov.au/Plans-for-your-area/Regional-Plans/North-Coast/North-Coast-Regional-Plan

GOAL 1 The most stunning environment in NSW

Direction 1 Deliver environmentally sustainable growth Direction 2 Enhance biodiversity, coastal and aquatic habitats, and water catchments Direction 3 Manage natural hazards and climate change Direction 4 Promote renewable energy opportunities

GOAL 2 A thriving, interconnected economy

Direction 5 Strengthen communities of interest and cross-regional relationships Direction 6 Develop successful centres of employment Direction 7 Coordinate the growth of regional cities Direction 8 Promote the growth of tourism Direction 9 Strengthen regionally significant transport corridors Direction 10 Facilitate air, rail and public transport infrastructure Direction 11 Protect and enhance productive agricultural lands Direction 12 Grow agribusiness across the region Direction 13 Sustainably manage natural resources

GOAL 3 Vibrant and engaged communities

Direction 14 Provide great places to live and work Direction 15 Develop healthy, safe, socially engaged and well-connected communities Direction 16 Collaborate and partner with Aboriginal communities Direction 17 Increase the economic self-determination of Aboriginal communities Direction 18 Respect and protect the North Coast’s Aboriginal heritage Direction 19 Protect historic heritage Direction 20 Maintain the region’s distinctive built character Direction 21 Coordinate local infrastructure delivery

GOAL 4 Great housing choice and lifestyle options

Direction 22 Deliver greater housing supply Direction 23 Increase housing diversity and choice Direction 24 Deliver well-planned rural residential housing areas Direction 25 Deliver more opportunities for affordable housing

senior staff and organisation structure

4. our executive team + organisation structure Councillors adopt an organisation structure that supports the position of General Manager in implementing the Strategies and Actions identified in the Delivery Program and Operational Plan. The adopted structure is as follows:

General Manager Paul Hickey

Director Kelly Brown

Director John Truman

Director Matthew Wood

Corporate and Community Division

Civil Services Division

Planning and Environmental Health Division

Infrastructure Planning

Strategic Planning

Information Services

Engineering Works

Development Services

Communications and Customer Service

Project Management

Public and

Facilities Management People and Culture

Commercial Services Financial Services Contracts and Procurement Risk Management

Resource Recovery Water and Wastewater Asset Management

Environmental Health Open Spaces

heading in the right direction

heading in the right direction Council has developed the Delivery Program and Operational Plan to achieve the Directions and Outcomes identified in our Community Strategic Plan.

1. CONNECTED COMMUNITY

2. PROSPEROUS ECONOMY

3. HEALTHY ENVIRONMENT

4. ENGAGED LEADERSHIP

This section provides details of the major Delivery Program Strategies, including the Operational Plan Actions, scheduled for the next four years. Our success in achieving the Actions identified for 2021/2022 will be reported to Council on a quarterly basis - in October, January, April and July.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction one : connected community (CC) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Infrastructure Planning

D15

Infrastructure Planning

D15

CSP OUTCOME CC1 - WE FEEL SAFE CC1.1 Actively promote safety and wellbeing strategies

CC1.2 Ensure relevant public health and safety standards are being met

CC1.1.a

Implement Council’s Road Safety Plan to maximise road safety awareness

Actions implemented

CC1.1b

Ensure the Road Safety Strategy remains contemporary

Review completed

CC1.1c

Implement NSW State Government Pool Barrier Inspection Program

Actions implemented

Development Services

D15

CC1.1d

Provide timely responses to barking dog complaints

100% of barking dog complaints responded to within seven days

Public and Environmental Health

D14

CC1.1e

Provide rapid responses to reported dog attacks

100% of reported attacks responded to within 48 hours

Public and Environmental Health

D14

CC1.1f

Implement Parking Enforcement Program

Number of high risk school zones patrolled (Target > 36 p.a.)

Public and Environmental Health

D14

CC1.1g

Implement Parking Enforcement Program

Actions implemented

Public and Environmental Health

D14

CC1.1h

Investigate smart parking technology to improve parking efficiency

Analysis complete

Public and Environmental Health

D14

Higher levels of compliance

CC1.2a

Minimise number of unplanned water supply interruptions greater than four hours in duration (#)

Number of interruptions (Target = Nil)

Water and Wastewater

D15

Improved public health

CC1.2b

Ensure fire hydrants are functional

Fire hydrants inspected (Target > 50% p.a.)

Water and Wastewater

D15

CC1.2c

Minimise notifiable Drinking Water Health Incidents at Marom Creek Water Treatment Plant

Notifiable incidents (Target = Nil)

Water and Wastewater

D15

CC1.2d

Maximise Drinking Water Reticulation Monitoring Compliance (Microbial)

Level of compliance (100% with ADWG)

Water and Wastewater

D15

Lower crime rates

Increased compliance through proactive programs

Increased public safety

Proactive risk management

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction one : connected community (CC) Delivery Program Strategy

The benefits will be...

CC1.2 Ensure relevant public health and safety standards are being met

Higher levels of compliance Improved public health

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

CC1.2e

Maximise Drinking Water Reticulation Monitoring Compliance (Chemical and Physical)

Level of compliance (100% with ADWG)

Water and Wastewater

D15

CC1.2f

Provide a proactive compliance program

Dual occupancy noncompliance audits (Target > 20 p.a.)

Public and Environmental Health

D15

CC1.2g

Implement a responsive compliance program

Level of non-compliance reported and actions taken

Public and Environmental Health

D15

CC1.2h

Implement fire safety certificate compliance program

Actions implemented

Development Services

D15

CC1.2i

Ensure all drinking water sites are monitored weekly

Drinking water sites monitored (Target 100% per week)

Public and Environmental Health

D15

CC1.2j

Ensure compliance with the National Health and Medical Research Council drinking water standards

Non-compliance issues (Target = nil)

Public and Environmental Health

D15

CC1.2k

Ensure all food premises are regularly inspected

Food premises audited (Target 100% p.a.)

Public and Environmental Health

D15

CC1.2l

Audit all commercial premises as required under the inspection program

Premises audited (Target High risk premises audited twice p.a.)

Public and Environmental Health

D15

CC1.2m

Ensure public pools are regularly monitored and inspected for water quality

Public pools monitored (Target 100% public pools audited p.a.)

Public and Environmental Health

D15

CC1.2n

Ensure public pools are regularly monitored and inspected for water quality

Public pools monitored (Target 1/3 of semi-public pool audited p.a.)

Public and Environmental Health

D15

Operational Plan Activity

Increased public safety Proactive risk management

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction one : connected community (CC) Delivery Program Strategy

CC1.3 Ensure adequate plans are in place for natural disasters and environmental changes

The benefits will be...

The community is well prepared

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Actions implemented and currency of Policy

Strategic Planning

Project Management Office

D15

Project Management Office

D15

CC1.3a

Implement the Climate Change Action Policy

CC1.3b

Deliver the Ballina SES Headquarters premises

Project completed

CC1.3c

Deliver the Lennox Head Rural Fire Shed at Byron Bay Road

Project completed

CC1.3d

Ensure Business Continuity Plans (BCPs) remain contemporary

BCP’s monitored

Communications and Customer Service

D15

CSP OUTCOME CC2 - WE FEEL CONNECTED TO THE COMMUNITY CC2.1 Create events and activities that promote interaction and education, as well as a sense of place

CC2.2 Encourage community interaction, volunteering and wellbeing

Increase in events, community participation and a sense of place

There are more people volunteering in our community Improved sense of wellbeing

CC2.1a

Implement Cultural Plan

Actions implemented

Strategic Planning

D19

CC2.1b

Promote the Northern Rivers Community Gallery and Ignite Studio

Actions implemented

Strategic Planning

D19

CC2.1c

Deliver a well patronised Northern Rivers Community Gallery

Gallery visitors (Target > 25,000 p.a.)

Strategic Planning

D19

CC2.1d

Deliver a well patronised Northern Rivers Community Gallery

Gallery website visits (Target > 26,000 p.a.)

Strategic Planning

D19

CC2.1e

Expand number of Council approved events

Event numbers (Target > 25 p.a.)

Open Spaces

CC2.1f

Administer filming approvals in accordance with Local Government Filming Protocol

Approval numbers (Target > 25 p.a.)

Open Spaces

CC2.2a

Support Council initiated volunteer programs (Airport, Gallery etc)

Program effectiveness

Strategic Planning / Communications and Customer Service

D14

CC2.2b

Implement Companion Animals Management Plan

Actions implemented

Public and Environmental Health

D15

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction one : connected community (CC) Delivery Program Strategy

The benefits will be...

CC2.3 Assist disadvantaged groups within our community

Disadvantaged groups are supported

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

CC2.3a

Implement Equal Employment Opportunity Management Plan

Actions implemented

People and Culture

D14

CC2.3b

Implement Disability Inclusion Action Plan

Plan adopted and actions implemented

Strategic Planning

D15

CC2.3c

Develop and implement Memorandum of Understanding (MoU) with Jali Aboriginal Land Council

MoU signed

Strategic Planning

D16

CSP OUTCOME CC3 - THERE ARE SERVICES AND FACILITIES THAT SUIT OUR NEEDS CC3.1 Provide strategies for older residents to be part of our community

Older residents are more engaged and active

CC3.2 Provide young people with a range of leisure activities

Expanded range of youth facilities

CC3.3 Support improved health outcomes by providing equitable access to community facilities

CC3.1a

Implement Ageing Strategy

Actions implemented

Strategic Planning

D15

CC3.2a

Implement the Sport and Recreation Facilities Plan

Actions implemented

Open Spaces

D15

CC3.2b

Implement Playground Upgrade and Renewal Plan (PURP)

Actions implemented

Open Spaces

D15

Increased satisfaction and participation rates

CC3.3a

Ensure library services reflect contemporary needs

Membership (Target > 20,,000 p.a.)

Communications and Customer Service

D15

A healthier community

CC3.3b

Ensure library services reflect contemporary needs

Loans (Target > 330,000 p.a.)

Communications and Customer Service

D15

CC3.3c

Ensure library services reflect contemporary needs

PC (Target > 20,000 p.a.)

Communications and Customer Service

D15

CC3.3d

Ensure library services reflect contemporary needs

Wireless usage (Target > 20,000 p.a.)

Communications and Customer Service

D15

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction one : connected community (CC) Delivery Program Strategy

CC3.3 Support improved health outcomes by providing equitable access to community facilities

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Increased satisfaction and participation rates

CC3.3e

Increase use of our community facilities

Kentwell Centre (Target > 30% = 4,200hrs p.a.)

Communications and Customer Service

D15

A healthier community

CC3.3f

Increase use of our community facilities

Lennox Head Centre – Meeting Rooms (Target 50%. = 7,000hrs p.a.)

Communications and Customer Service

D15

CC3.3g

Increase use of our community facilities

Lennox Head Centre – Auditorium (Target 30%. = 1,050hrs p.a.)

Communications and Customer Service

D15

CC3.3h

Increase use of our community facilities

Ballina Surf Club (Target 50% = 5,250hrs p.a.)

Communications and Customer Service

D15

CC3.3i

Increase use of our community facilities

Richmond Room (Target 30% = 1,050hrs p.a.)

Communications and Customer Service

D15

CC3.3j

Increase use of our community facilities

BISC – Meeting Rooms (Target 30% = 3,150hrs p.a.)

Communications and Customer Service

D15

CC3.3k

Increase use of our community facilities

BISC – Courts (Target 50% = 3,500hrs p.a.)

Communications and Customer Service

D15

CC3.3l

Ensure public pool facilities are well patronised

Swimming pool patrons (Target >260,000 p.a.)

Facilities Management

D15

CC3.3m

Implement Captain Cook Master Plan

Actions completed

Open Spaces

D15

CC3.3n

Implement Pedestrian Access and Mobility Plan (PAMP)

Works completed

Engineering Works

D15

CC3.3o

Implement Pop Denison Park Master Plan

Actions completed

Open Spaces

D15

CC3.3p

Review of the Ballina Shire Open Spaces and Community Facilities Strategy 2008

Review completed

Strategic Planning

D15

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction two : prosperous economy (PE) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Promotions conducted and effectiveness

Communications and Customer Service

Actions implemented

Communications and Customer Service

CSP OUTCOME PE1 - WE ATTRACT NEW BUSINESS AND VISITORS PE1.1 Promote our area as an attractive place to visit

Enhanced experience for residents and visitors Increased visitor numbers

PE1.2 Provide opportunities for new business

PE1.3 Enhance the image of the local economy

Our economy expands over time

Increased resilience for our economy

PE1.1a

Participate in and leverage opportunities to market the Ballina Coast and Hinterland

PE1.1b

Implement Destination Management Plan

PE1.1c

Provide accessible and efficient visitor information services

Visitor Centre Enquiries (Target > 40,000 p.a.)

Communications and Customer Service

PE1.1d

Provide accessible and efficient visitor information services

Tourism website visits (Target >110,000 p.a.)

Communications and Customer Service

PE1.1e

Provide accessible and efficient visitor information services

Proportion of satisfied visitors to Visitor Centre (Target > 98%)

Communications and Customer Service

PE1.1f

Improve Promotional and Interpretative Signage

Actions implemented

Communications and Customer Service

PE1.2a

Deliver Lennox Head Town Centre Village Renewal

Works completed

Project Management Office

D21

PE1.2b

Examine planning options to expedite the delivery of commercial and retail shops in the Ballina Heights Estate

Actions implemented

Strategic Planning

D24

PE1.3a

Implement economic development strategy

Actions implemented

Strategic Planning

PE1.3b

Promote Ballina Marina (Trawler Harbour) Master Plan

Actions implemented

Strategic Planning

PE1.3c

Promote and implement Martin Street Boat Harbour Master Plan

Actions implemented

Engineering Works

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction two : prosperous economy (PE) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

CSP OUTCOME PE2 - MY BUSINESS CAN GROW AND DIVERSIFY PE2.1 Provide an efficient and cost effective regulatory environment for doing business

PE2.2 Enhance connectivity to capital cities

Easier to do business

PE2.1a

Efficiently process and assess development related applications

% of Section 10.7 certificates issued within four days (Target > 90%)

Development Services

D22

PE2.1b

Efficiently process and assess development related applications

Time to determine development application (Target mean time < 60 days)

Development Services

D22

PE2.1c

Efficiently process building and construction applications

Complying development certificates issued within 10 working days (Target > 80%)

Development Services

D22

PE2.1d

Efficiently process building and construction applications

% of construction certificates issued by Council (Target > 50% of market)

Development Services

D22

PE2.1e

Efficiently process building and construction applications

% of building information certificates determined within 20 days (Target > 90%)

Development Services

D22

PE2.1f

Efficiently process building and construction applications

Number of Section 68 Approvals issued for plumbing and drainage work (Target > 450 p.a.)

Development Services

D22

PE2.2a

Implement Ballina Byron Gateway Airport upgrades

Works progressed

Commercial Services

D10

PE2.2b

Ensure the on-going viability of the Ballina Byron Gateway Airport

Operating revenue (Target > $6.0 million)

Commercial Services

D10

PE2.2c

Ensure the on-going viability of the Ballina Byron Gateway Airport

Operating surplus (Target > 20% of revenue)

Commercial Services

D10

PE2.2d

Ensure the on-going viability of the Ballina Byron Gateway Airport

Passengers (Target > 500,000 p.a.)

Commercial Services

D10

Enhanced business relationships

Increased business opportunities

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction two : prosperous economy (PE) Delivery Program Strategy

PE2.3 Operate Council business activities that support economic development

The benefits will be...

Council contributes and understands the local economy

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

PE2.3a

Determine future of Stokers Quarry

Future strategy confirmed

Open Spaces

D13

PE2.3b

Determine future of Tuckombil Quarry

Future strategy confirmed

Strategic Plan

D13

PE2.3c

Determine future of Airport Sandpit

Future strategy confirmed

Infrastructure Planning

D13

PE2.3d

Pursue sand dredging of North Creek

Actions implemented

PE2.3e

Proactively manage our commercial properties

Minimise vacancy rates (Target < 10%)

PE2.3f

Ensure on-going profitability of the Flat Rock Tent Park

Operating revenue (Target > $400,000)

Infrastructure Planning

D13

Commercial Services

D14

Commercial Services

CSP OUTCOME PE3 – IMPROVE LIVEABILITY IN THE SHIRE PE3.1 Facilitate commercially viable industrial precincts

PE3.2 Facilitate residential land

Increased business activity and local employment

Readily available land and housing stock More affordable housing

PE3.1a

Progress availability of land at the Russellton Industrial Estate

Lots available for sale

PE3.1b

Progress availability of land at the Southern Cross Industrial Estate

Land zoned and lots available for sale

Commercial Services

PE3.2a

Prepare residential land and housing report

Report published

Strategic Planning

D23

PE3.2b

Develop and sell Wollongbar Residential Land Holding

Lots available for sale, actual sales and net profit

Commercial Services

D23

PE3.2c

Monitor infrastructure to support growth areas

Actions implemented

Strategic Planning

D24

PE3.2d

Review local affordable housing planning and policy framework

Review complete

Strategic Planning

D25

29 29

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction two : prosperous economy (PE) Delivery Program Strategy

The benefits will be...

PE3.3 Deliver infrastructure that supports residential living

An attractive place to live

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Project Management Office

D21

Project Management Office

D21

PE3.3a

Progress delivery of Hutley Drive – southern section

Consent enacted

PE3.3b

Progress Angels Beach Drive / Bangalow Road roundabout lane extensions

Designs and approvals in place and works undertaken

PE3.3c

Progress River Street Dual Laning

Designs and approvals in place and works undertaken

Project Management Office

D21

PE3.3d

Progress Tamarind Drive Dual Laning

Designs and approvals in place and works undertaken

Project Management Office

D21

PE3.3e

Progress Barlows Road as a connection between Tamarind Drive and River Street

Designs and approvals in place and works undertaken

Project Management Office

D21

PE3.3f

Progress design and approvals for North Creek Road Bridge reinstatement

Level of progress on design and approvals

Project Management Office

D21

PE3.3g

Ensure Pedestrian Access and Mobility Plan remains contemporary

Reviews completed in a timely manner

Infrastructure Planning

D21

PE3.3h

Ensure Ballina Shire Bike Plan remains contemporary

Reviews completed in a timely manner

Infrastructure Planning

D21

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction three : healthy environment (HE) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

CSP OUTCOME HE1 - WE UNDERSTAND THE ENVIRONMENT HE1.1 Our planning considers past and predicted changes to the environment

Reduced risk from natural disasters or changes in climate

HE1.2 Undertake and promote initiatives that improve our waterways

Health of our waterways is improving

HE1.3 Increased flora and Beautify and vegetation cover protect our streetscapes and open spaces

HE1.1a

Implement Ballina Coastline Management Plan

Actions implemented and currency of Plan

Engineering Works

HE1.1b

Implement Floodplain Management Plans

Actions implemented and currency of Plan

Engineering Works

HE1.2a

Implement Healthy Waterways Strategy

Actions implemented

Public and Environmental Health

HE1.2b

Implement Shaws Bay Coastal Management Plan

Actions implemented and currency of Plan

Public and Environmental Health

HE1.2c

Implement Lake Ainsworth Coastal Management Plan

Actions implemented and currency of Plan

Public and Environmental Health

HE1.2d

Develop North Creek Coastal Management Plan

Actions implemented and currency of Plan

Public and Environmental Health

HE1.2e

Implement Urban Stormwater Management Plan

Actions implemented and currency of Plan

Engineering Works

HE1.3a

Implement proactive street tree planting program

Actions implemented

Open Spaces

HE1.3b

Implement a proactive fig tree management program

Actions implemented

Open Spaces

CSP OUTCOME HE2 - WE USE OUR RESOURCES WISELY HE2.1 Implement total water cycle management practices

Reduced water consumption per capita

HE2.1a

Improve quality of water and wastewater data

Actions implemented

Water and Wastewater

Maximise recycled water use

HE2.1b

Increase recycled water to dual Reticulated Properties

Properties using service and kilolitres used

Water and Wastewater

HE2.1c

Minimise notifiable Recycled Water Health Incidents at the Ballina and Lennox Head Wastewater Treatment Plants

Number of incidents (Target = Nil)

Water and Wastewater

D15

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction three : healthy environment (HE) Delivery Program Strategy

HE2.1 Implement total water cycle management practices

The benefits will be...

Reduced water consumption per capita Maximise recycled water use

HE2.2 Reduced costs and Use our scarce extended life for resources wisely existing resources

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

HE2.1d

Maximise Recycled Water Reticulation Compliance in Ballina and Lennox Head (Microbial)

Level of compliance (Target = 100% with AGWR)

Water and Wastewater

HE2.1e

Maximise Recycled Water Reticulation Compliance in Ballina and Lennox Head (Chemical and Physical)

Level of compliance (Target = 100% with AGWR)

Water and Wastewater

HE2.1f

Monitor average water consumption per residential connection

Per residential connection (Target <170 kl/pa)

Water and Wastewater

HE2.1g

Review the Recycled Water Master Plan

Review complete

Water and Wastewater

HE2.1h

Recycled water during dry weather (% ADWF)

Level of compliance (Target > 20%)

Water and Wastewater

HE2.1i

Develop an Integrated Water Cycle Management Plan

Plan developed

Water and Wastewater

HE2.2a

Increase kerbside recycling diversion rates

(Target > 59%)

Resource Recovery

D21

HE2.2b

Reduce missed kerbside bin services

(Target < 27 per month)

Resource Recovery

D21

HE2.2c

Implement water loss reduction program

Actions implemented

Water and Wastewater

HE2.2d

Reduce the volume of unaccounted water

Ensure there is a trend in the reduction of unaccounted water

Water and Wastewater

HE2.2e

Minimise light fleet greenhouse gas emissions

Average CO2 emissions of light fleet (Target < 200g/km)

Facilities Management

HE2.2f

Reduce water main breaks

Minimise main breaks (Target < one break per 30km of main)

Water and Wastewater

D21

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction three : healthy environment (HE) Delivery Program Strategy

The benefits will be...

HE2.3 Cost and resource Reduce resource use efficiencies use through innovation

Operational Plan Activity

HE2.3a

Reduce CO2 emissions from our built assets

HE2.3b

Increase renewable energy generated on council sites

HE2.3c

Reduce the energy consumption from our built assets

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Reduce CO2 emissions (Target < 9,800 tonnes)

Facilities Management

Increase kilowatts generated (Target > 800 kW)

Facilities Management

Minimise megawatts consumed (Target < 9,000 MWh)

Facilities Management

CSP OUTCOME HE3 - OUR BUILT ENVIRONMENT BLENDS WITH THE NATURAL ENVIRONMENT HE3.1 Implement plans that balance the built environment with the natural environment

More people are satisfied with our management of development Reduced impacts of development on the environment

HE3.1a

Implement Ballina Major Regional Centre Strategy

Actions implemented

Strategic Planning

D14

HE3.1c

Implement Wardell Strategic Plan

Actions Implemented

Strategic Planning

D24

HE3.1d

Implement Alstonville Strategic Plan

Actions Implemented

Strategic Planning

D24

HE3.1b

Implement Wollongbar Strategic Plan

Actions Implemented

Strategic Planning

D24

HE3.1e

Review Planning Framework for Lennox Head

Updated planning framework adopted

Strategic Planning

D24

HE3.1f

Review Wardell Strategic Plan

Review complete

Strategic Planning

D24

HE3.1h

Review Alstonville Strategic Plan

Review complete

Strategic Planning

D24

HE3.1c

Review Wollongbar Strategic Plan

Review complete

Strategic Planning

D24

HE3.1i

Review environmental protection zone framework

Updated planning framework adopted

Strategic Planning

HE3.1j

Review Local Environmental Plan (LEP)

Review complete

Strategic Planning

D20

HE3.1i

Maintain Development Control Plan (DCP)

Timely reviews

Strategic Planning

D20

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction three : healthy environment (HE) Delivery Program Strategy

The benefits will be...

HE3.1 Implement plans that balance the built environment with the natural environment

More people are satisfied with our management of development

HE3.2 Minimise negative impacts on the natural environment

Reduced impacts of development on the environment

Protection and retention of our natural environment

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

Review complete

Amendments assessed and processed

Responsibility

Links to North Coast Regional Plan

Strategic Planning

D20

Strategic Planning

D20

Strategic Planning

D14

Strategic Planning

24/25

HE3.1j

Review Local Growth Management Strategy

HE3.1k

Manage LEP amendment requests

HE3.1l

Maintain a contemporary management framework for public land

Timely reviews

HE3.1m

Review Plan of Management for Ballina Coastal Reserve

Review complete

HE3.1n

Implement management plans for Killen and Tosha Falls

Actions implemented

Open Spaces

D13

HE3.1o

Implement management plan for Ocean Breeze Reserve

Actions implemented

Open Spaces

D13

HE3.1p

Develop and implement an illegal dumping strategy

Strategy complete and actions implemented

Public and Environmental Health

D15

HE3.1q

Develop and implement Extractive Industry Strategy

Strategy complete and actions implemented

Public and Environmental Health

D13

HE3.2a

Minimise notifiable Pollution Incidents triggering a formal regulatory response

Number of incidents (Target = Nil)

Water and Wastewater

HE3.2b

Monitor on-site sewage management (OSSM) systems to ensure systems are compliant

Number inspected (Target > 100 p.a.)

Public and Environmental Health

HE3.2c

Monitor on-site sewage management (OSSM) systems to ensure systems are compliant

Approvals to Install issued (Target > 30 p.a.)

Public and Environmental Health

HE3.2d

Monitor on-site sewage Approvals to Operate issued management (OSSM) systems (Target > 100 p.a.) to ensure systems are compliant

Public and Environmental Health

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction three : healthy environment (HE) Delivery Program Strategy

HE3.2 Minimise negative impacts on the natural environment

HE3.3 Match infrastructure with development to mitigate any impacts on the environment

The benefits will be...

Protection and retention of our natural environment

The impacts of development on the environment will be minimised

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

HE3.2c

Ensure compliance with Environmental Protection License Concentration Limits

Level of compliance (Target = 100% with license)

Water and Wastewater

HE3.2d

Implement trade waste management program

Actions implemented

Water and Wastewater

HE3.2e

Timely licence reports for waste, water and wastewater

100% of reports are completed within 30 days of quarter

Water and Wastewater

HE3.2f

Implement Ballina Shire Koala Management Strategy

Actions implemented

Strategic Planning

HE3.2g

Prepare a biodiversity strategy

Strategy completed

Strategic Planning

HE3.2h

Implement Alstonville and East Ballina Cemetery Master Plans

Plan updated and implemented

Open Spaces

D21

HE3.3a

Maintain Water and Wastewater Developer Contribution Plans

Timely reviews

Infrastructure Planning

D21

HE3.3b

Maintain Car Parking Developer Contribution Plan

Timely reviews

Infrastructure Planning

D21

HE3.3c

Maintain Roads Developer Contribution Plan

Timely reviews

Infrastructure Planning

D21

HE3.3d

Maintain Open Spaces and Community Facilities Developer Contribution Plan

Timely reviews

Strategic Planning

D21

HE3.3e

Maintain Heavy Haulage Developer Contribution Plan

Timely reviews

Infrastructure Planning

D21

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction four : engaged leadership (EL) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

Communications and Customer Service

Strategic Planning

D21

Strategic Planning

D21

CSP OUTCOME EL1 - OUR COUNCIL WORKS WITH THE COMMUNITY EL1.1 Ensure corporate publications reflect community sentiment

More engaged community

EL1.2 Involve our community in our planning and decision making processes

Improved satisfaction levels with Council’s consultation

EL1.3 Actively advocate community issues to other levels of government

Increased levels of State and Federal Government support

EL1.1a

Complete the review of Community Strategic Plan

Review completed

EL1.1b

Prepare Council’s Annual Report

Review completed

EL1.2a

Prepare management plan for Kingsford Smith Reserve

Management plan completed

EL1.2b

Prepare management plan for Cawarra Park

Management plan completed

EL1.2c

Prepare management plan for Hampton Park

Management plan completed

Strategic Planning

D21

EL1.2d

Prepare management plan for Bicentennial Park

Management plan completed

Strategic Planning

D21

EL1.2e

Prepare management plan for Serpentine/Pioneer Park/Shaws Bay

Management plan completed

Strategic Planning

D21

EL1.2f

Prepare management plan for Spoonbill Reserve

Management plan completed

Strategic Planning

D21

EL1.3a

Approach State and Federal Governments on local issues

Issues identified and pursued

Communications and Customer Service

D21

EL1.3b

Actively seek grant funding from State and Federal Governments

Grant applications (Target > 25 p.a.)

Communications and Customer Service

D21

CSP OUTCOME EL2 - COUNCIL’S FINANCES AND ASSETS ARE WELL MANAGED EL2.1 Proactively pursue revenue opportunities, cost savings and/or efficiencies

3636

More financially viable Council resulting in improved asset management

EL2.1a

Maximise the fleet operating surplus (excluding depreciation)

Operating surplus (Target > $1.8m p.a.)

Facilities Management

D21

EL2.1b

Minimise the value of store stock control bin errors

Minimise variances (Target < $500)

Financial Services

D21

EL2.1c

Achieve investment returns greater than 90 day bank bill Rate

Investment returns (Target 75 basis points)

Financial Services

D21

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction four : engaged leadership (EL) Delivery Program Strategy

The benefits will be...

EL2.1 Proactively pursue revenue opportunities, cost savings and/or efficiencies

More financially viable Council resulting in improved asset management

EL2.2 Use modern systems and equipment

EL2.3 Provide effective risk and safety practices

Increased efficiencies and higher staff satisfaction

Reduced incidents and lower insurance premiums and related costs

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

EL2.1d

Pursue compliance with the Fit for the Future Program

Improve our overall financial sustainability

Financial Services

D21

EL2.1e

Minimise the net operating deficit for the Burns Point Ferry (excluding depreciation)

Minimise deficit (Target < $200,000 p.a.)

Engineering Works

D21

EL2.1f

Minimise the net operating deficit for swimming pools (excluding depreciation and loan interest)

Deficit (Target < $200,000 p.a.)

Facilities Management

D21

EL2.1g

Minimise net operating deficit for Community Centres and Halls (excluding depreciation)

Deficit (Target < $500,000 p.a.)

Communications and Customer Service

D21

EL2.1i

Minimise net operating deficit for the Community Gallery (excluding depreciation)

Deficit (Target < $320,000 p.a.)

Strategic Planning

D21

EL2.1j

Maximise revenue generated from our commercial properties

Revenues (Target > $2.5m)

Commercial Services

D21

EL2.1k

Implement business excellence framework or similar to generate efficiencies

Improvements implemented

Communications and Customer Service

D21

EL2.1l

Ensure Asset Management Policy, Strategy and Plans remain contemporary

Ensure documents remain contemporary

Infrastructure Planning

D21

EL2.2a

Implement technology solutions that generate productivity gains

Improvements implemented

Information Services

D21

EL2.2b

Continuous improvement of Council's cyber security

Improvements implemented

Information Services

D21

EL2.3a

Provide a pro-active internal risk claims management service

Workers compensation claims (Target < 20 p.a.)

People and Culture

D21

EL2.3b

Provide a pro-active internal risk claims management service

Hours of workers compensation lost time (Target < 1,000 hrs p.a.)

People and Culture

D21

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction four : engaged leadership (EL) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

EL2.3c

Provide a pro-active internal risk claims management service

Number of Insurance claims (Target < 30 p.a.)

Financial Services

D21

EL2.3d

Risk management practices align with insurer and legislative requirements

Audit completed and level of compliance

Financial Services

D21

EL2.3e

Implementation organise wide Risk Management Framework

Actions undertaken

Financial Services

D21

Communications and Customer Service

CSP OUTCOME EL3 - WE ARE ALL VALUED CITIZENS EL3.1 Provide prompt, knowledgeable, friendly and helpful advice

There are more people in the community who consider Council staff friendly and helpful

EL3.2 Encourage a motivated and adaptive workforce

High staff retention with a proactive and well skilled workforce

EL3.3 Deliver responsive and efficient services

3838

Increased community and employee satisfaction levels with Council’s customer service Increased efficiencies and cost savings

EL3.1a

Undertake a community survey to measure perception of Council service delivery

Satisfaction ratings

EL3.1b

Ensure customer requests are dealt with effectively and promptly

% completed within allocated timeframe (Target > 90%)

Communications and Customer Service

D21

EL3.2a

Implement strategies to expand staff skills and plan for future need

Actions taken

People and Culture

D21

EL3.2b

Develop organisational development programs designed to retain staff

Staff turnover (Target <10%)

People and Culture

D21

EL3.2c

Develop organisational development programs designed to motivate staff

Staff training (Target > 80% of staff)

People and Culture

D21

EL3.2d

Develop organisational development programs designed to retain and motivate staff

Number of sick days (Target < 8 days per employee)

People and Culture

D21

EL3.3a

Development applications determined under delegated authority

% of applications determined under delegated authority (Target > 95%)

Development Services

D22

EL3.3b

Development application referrals completed within 21 days

% of internal referral applications assessed within 21 days (Target > 70%)

Infrastructure Planning

D22

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

direction four : engaged leadership (EL) Delivery Program Strategy

The benefits will be...

Operational Plan Activity

Measures/Targets

21/22

22/23

23/24

24/25

Responsibility

Links to North Coast Regional Plan

EL3.3c

Ensure complaints are dealt with effectively and promptly

% receiving response within 15 working days (Target > 80%)

Communications and Customer Service

D21

EL3.3d

Enhance web accessibility to improve availability of information

Increase website visits (Target > 360,000)

Communications and Customer Service

D21

EL3.3e

Efficiently attend to employee requests for assistance with technology systems

% addressed within one working day (Target > 85%)

Information Services

D21

EL3.3f

Provide road maintenance intervention actions in accordance with response targets

Compliance with inspection program and response times for hazards

Engineering Works

D21

EL3.3g

Deliver annual unsealed rural road maintenance program

Works completed according to program

Engineering Works

D21

EL3.3h

Monitor operating budgets to comply with approved funding

Within 5% of budget

Engineering Works Open Spaces Water and Wastewater Facilities Management

D21

EL3.3i

Monitor capital works to ensure they are completed on time and within budget

Within 20% of budget

Engineering Works Open Spaces Water and Wastewater Commercial Services

D21

06 capital expenditure

6. capital expenditure

This section outlines the capital expenditure planned for the four year period from 2021/22 to 2024/25. This section outlines the capital expenditure planned for the four year period from 2021/22 to 2024/25. Description

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

Ballina Byron Gateway Airport

8,768,000

27,350,000

3,200,000

2,650,000

Apron Overlay and Concrete Pads

1,600,000

Terminal – Baggage Area Expansion

500,000

1,600,000

Terminal – Checked Baggage Screening

650,000

Terminal - Arrivals Hall Expansion

2,500,000

Terminal - Passenger Screening

2,503,000

Car Park, Solar, Boulevard Connection

2,000,000

2,700,000

Crown Land and Revetment Wall Pilot Activated Light Controls / Lighting Equipment Room Runway - Lengthening / Strengthening

100,000 165,000 2,000,000

Miscellaneous Infrastructure Commercial Property Management Henderson Farm Infrastructure

2,500,000

3,795,000

23,000,000 50,000

50,000

3,150,000

20,000

275,000

Wollongbar Urban Expansion Area – Stage Three

2,400,000

Southern Cross Estate – Lots Two and Three

1,000,000

3,130,000

Flat Rock Tent Park

120,000

20,000

Community Facilities

200,000

813,000

Alstonville Cultural Centre Modifications

100,000

813,000

Alstonville Swimming Pool Shade Structure

100,000

Facilities Management

157,000

510,000

520,000

280,000

Public Halls

Improvements

Ballina Surf Club

Dividing Wall

157,000

Ballina Surf Club

Floors / A/C / Hot Water

Ballina Surf Club

Building B Roller Doors

16,000

Kentwell Centre

Refurbishment

220,000

40,000 78,000

Library / VIC / Richmond Room Roof

220,000

Lennox Head Library

Carpet / Painting / Roof

60,000

150,000

Lennox Head CWA

Kitchen / Sheeting / Roof

42,000

150,000

Wardell Hall

Roof

42,000

Wollongbar Hall

Roof

50,000

Ballina Library

Amenities and Foyer

120,000

Richmond Room

Amenities and Foyer

82,000

32 Swift Street

Repairs

40,000

Public and Environmental Health

395,000

645,000

Lake Ainsworth Coastal Management Plan

395,000

645,000

41 41

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Description

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

Public Amenities

170,000

300,000

160,000

Lennox Head Surf Club Precinct, Lennox Head

20,000

140,000

Moon Street, Ballina / Commemoration Park, East Ballina 100,000 Regatta Avenue, Ballina

50,000

Lennox Head Park, Lennox Head

160,000

Bulwinkel Park, Alstonville

80,000

Cawarra Park, Ballina

80,000

Compton Drive, East Ballina

160,000

Depot Facilities and Administration Centre

944,000

Administration Centre - Foyer / Lifts / Toilets

75,000

Works Depot - Solar

120,000

Works Depot – Workshop and Roof Refurbishment

400,000

Works Depot - Open Spaces Storage Area

149,000

Works Depot - Hardstand / Security / Electrical

200,000

Works Depot - Trades and Open Spaces Roof Replacement

200,000

208,000

204,000

208,000

200,000

Works Depot - Store Roof Replacement and Security Open Spaces

204,000

2,565,000

822,000

744,000

759,000

Crown Reserve Improvements

28,000

29,000

30,000

31,000

Wollongbar District Park – Embellishment

530,000

Pop Denison, Ballina - Master Plan

750,000

Ross Park, Lennox head

550,000

BBQs and Park Shelters - Various

100,000

Bolwarra Park, Wollongbar

10,000

Cummings Park, Cumbalum

100,000

Elevations Park, Lennox Head

99,000

Fitzroy Park, Wardell

179,000

Meldrum Park, Ballina

119,000

Ocean Breeze Reserve, Lennox Head

100,000

93,000

Lakefield Park, Lennox Head

39,000

Campbell Park, Wollongbar

95,000

Madden Park, Cumbalum

80,000

Missingham Park, East Ballina

391,000

Montwood Park, Lennox Head

95,000

Edgewater Park, Ballina

65,000

Lilli Pilli Park, Lennox Head

85,000

Prospect Park, East Ballina

90,000

Swift Street, Ballina

85,000

Faulks Reserve, Ballina

199,000

Saunders Oval, Ballina

190,000

Ballina Heights Sports Field, Cumbalum

150,000

John Kearney Park, Ballina

100,000

42 42

Description

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

Open Spaces (continued) Westland Park, West Ballina

100,000

EA Brown Park, Alstonville

100,000

Condon Park, East Ballina

65,000

Chickiba, East Ballina

150,000

Cawarra Park, Ballina

63,000

Open Space – Sports Fields

661,000

Saunders Oval - Irrigation

30,000

Lyle Park - Lighting

170,000

Kingsford Smith - Major Upgrades

200,000

Sporting Facilities – Various Improvements

261,000

Williams Reserve - Irrigation

3,500,000

204,000

3,300,000 200,000

Geoff Watt Oval - Lighting

204,000

Wollongbar Sports Field - Surface Improvements Stormwater

208,000 825,000

Urban Lanes

842,000

859,000

876,000

75,000

Kerr Street (Tamar Street to Richmond River), Ballina Urban Stormwater Management Plan

208,000

60,000 25,000

25,000

Asset Data Collection

45,000

50,000

Tide Gates to Urban Streets

55,000

Urban Stormwater Reticulation Renewal

152,000

307,000

211,000

371,000

Alison Avenue, Lennox Head (re-lining)

150,000

Moon Street (Tamar Street to Holden Lane), Ballina

90,000

Henry Philp Avenue, Ballina Martin Street (River Street to Richmond River), Ballina

90,000

50,000

40,000

70,000

90,000

Williams Reserve, Lennox Head

15,000

Ballina Fair, Ballina

60,000

Owen Street, Ballina

80,000

Grant Street, Ballina

84,000

Temple Street, Ballina

100,000 120,000

Oakland Avenue, Ballina

120,000

River Street, Ballina

50,000

Norton Street, Ballina

80,000

Cherry Street, Ballina Lems Lane and Cliff Murray Lane, Lennox Head

120,000

40,000

28,000

84,000

43 43

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Description

Roads and Bridges

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

21,992,500

29,332,900

17,255,500

10,285,000

a) Road Reconstruction Program Urban Roads Northumberland Avenue Segment 10

540,000

Gibbon Street Segment 20

147,000

Gibbon Street Segment 10

215,000

Stewart Street shoulders Segment 150

90,000

Fawcett Street Segment 10

89,000

Brunswick Street Segment 20

135,000

Broadwater Place Segment 10

185,000

Crane Street Segment 30

120,000

Simmons Street Segment 20

150,000

Broadwater Place Segment 10

156,000

Bangalow Road Segment 20

97,000

Wilson Street Segment 10 & 20

140,000

Smith Drive Segment 20 Burnet Street Segment 50

274,000 393,000

192,000

Henry Phillip Avenue Segments 10-20-30

390,000

Moon Street Segment 130

230,000

Raglan Street Segment 10

120,000

Cawley Close Segment 10

107,000

Temple Street Segment 10

400,000

Holden Lane Segment 30

38,000

350,000

Hickey Place Segment 30

125,000

Bolding Street Segment 10

210,000

Russell Street Segment 10

340,000

Waverley Place Segment 10

139,000

Burnet Street Segment 40

180,000

Kalinga Street Segment 30

240,000

278,000

Helen Court Segment 10

90,000

Hickey Place Segment 20

230,000

Mary Street Segment 10

140,000

Skinner Street Segment 20

200,000

Burnet Street Segment 60

210,000

Cawarra Street Segment 20

150,000

Moon Street Segment 20

315,000

Cherry Street Segment 30

315,000

Rural Roads Teven Road Segments 70 and 58-60

330,000

South Ballina Beach Road Segment 60

304,000

Fernleigh Road Segment 80

499,000

River Drive Segment 10-30

280,000

Teven Road Segment 10

460,000

44 44

Description Roads Reconstruction Program (continued)

2021/22 ($)

Wardell Road Segment 110

303,500

Teven Road Segment 52

450,000

2022/23 ($)

2023/24 ($)

Moylans Lane Segment 10

360,000

Old Pacific Highway Segment 20

385,000

Houghlahans Creek Road Segment 160

130,000

River Drive Segment 70

330,000

362,000

Teven Road Segment 60

447,000

560,000

Fernleigh Road Segment 10

242,000

2024/25 ($)

560,000

Beacon Road Segment 10

292,000

Pimlico Road Segment 100

199,000

River Drive Segment 120

480,000

321,000

Dalwood Road Segment 110

390,000

Marom Creek Road Segment 140

350,000

Hermans Lane Segment 30

300,000

Dust Seal Program Rishworths Lane Dust Seal

120,000

O'Keefes Lane Dust Seal

120,000

Gap Road Dust Seal

43,000

Houghlahans Creek Road Dust Seal

35,000

Cooks Lane Dust Seal

42,000

102,000

Bartletts Lane Dust Seal Sub Total

18,000 4,516,500

4,062,000

3,987,000

3,969,000

b) Resealing Program and Heavy Patching Urban Roads - Bitumen Reseals

503,000

523,000

533,000

544,000

Urban Roads - Heavy Patching

478,000

498,000

508,000

518,000

Rural Roads - Bitumen Reseals

491,000

511,000

521,000

531,000

Rural Roads - Heavy Patching

289,000

305,000

311,000

317,000

c) Bypass Reserves (Funded from handover monies held in reserve) Alstonville Bypass 102,000

104,000

106,000

108,000

Ballina Bypass

160,000

163,000

166,000

169,000

Tintenbar to Ewingsdale Bypass

108,000

110,000

112,000

114,000

d) Bridges Bridges - Other

108,000

120,000

122,000

124,000

Pearces Creek Road Bridge

300,000

3,948,000

e) Section 7.11 Roads Plan Hutley Drive - Middle Connection Bangalow Road / Angels Beach Drive Lanes

50,000 1,000,000

1,600,000

River Street 4 Lanes - Smith Drive to Burns Point Ferry Road River Street 4 Lanes - Burns Point to Barlows Road

3,671,000

2,300,000

River Street 4 Lanes - Fishery Creek Bridge

200,000

7,446,000

River Street 4 Lanes - Brunswick to Tweed Streets

510,000

1,400,000

Tamarind Drive – Four Laning (Kerr to North Creek Road) 200,000

7,669,500

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Description Roads Section 7.11 Roads Plan (continued)

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

50,000

Angels Bch Dve/Sheath St (Land)

135,000

North Creek Road and Bridge

200,000

50,000

Barlows Road Connection (feasibility commenced)

200,000

3,000,000

Heavy Vehicles

170,000

510,000

520,000

530,000

Bike Plan Projects

100,000

Bike Plan – Eyles, John Sharpe, Links Avenue

100,000

f) Loan, Grant Funds and Miscellaneous Airport Boulevard

3,740,000

Lennox Head - Village Renewal

3,500,000

2,995,900

Safer Roads - Byron Bay Road / Ross Lane

1,050,000

2,327,000

Safer Roads - Kerr Street / Bentinck Street

757,000

Lanes Upgrade – Local Roads and Comm Infra Grant

226,000

Southern Cross Drive – Fixing Local Roads Grant

250,000

Friday Hut Road Segment 90

141,000

Brooklet Road Segment 30

152,000

Houghlahans Creek Road Segment 130

156,000

Footpaths and Shared Paths

826,000

Shared Path (Skennars Head, Angels Beach)

50,000

Coastal Walk Structure 5

120,000

Grandview Street, East Ballina

70,000

Owen Street, Ballina

15,000

Tamarind Drive, Ballina North

10,000

Old Pacific Highway, Newrybar

65,000

Grandview Street, East Ballina

110,000

Manly Street, East Ballina

22,000

Moon Street, Ballina

13,000

Williams Street, Lennox Head

50,000

Kerr Street, Ballina

20,000

North Creek Road, Ballina

15,000

Quays Drive, West Ballina

80,000

Greenwood Place, Sunrise Crescent, Lennox Head

54,000

Camoola Avenue, Ballina

35,000

River Street, Ballina

45,000

Fox Street, Ballina

90,000

Tamar Street, Ballina

35,000

Coral Street, Alstonville

5,000

Cedar Street, Wardell

50,000

Rifle Range Road, Wollongbar

100,000

45,000

Burnet Street, Ballina

Owen Street, Ballina

35,000 5,000

Skennars Head Road, Skennars Head

20,000

Westland Drive, West Ballina

5,000

Green Street, Alstonville

15,000

Canal Road, Ballina

40,000

Description

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

Footpaths and Shared Paths (continued) Chickiba Drive, East Ballina

70,000

Martin Street, Ballina

80,000

Banksia Avenue, Lennox Head

32,000

Montwood Drive, Lennox Head

155,000

35,000

Jameson Avenue, East Ballina

100,000

Anderson Street, East Ballina

5,000

Cawarra Street, Ballina

70,000

Martin Street/Fox Street, Ballina

10,000

Horizon Drive, West Ballina

90,000

Mellis Court, Alstonville

120,000

Fleet and Plant

1,927,000

1,880,000

2,177,000

1,740,000

Plant Replacement Program (net cost)

1,927,000

1,880,000

2,177,000

1,740,000

Street Lighting

33,000

91,000

56,100

57,300

Riverside Drive, West Ballina

12,000

Daydream Avenue / Sunnybank Drive, West Ballina

7,000

Hackett Lane, Ballina

91,000

Hill Street / Pine Avenue, East Ballina Daly Street, Alstonville

42,100 14,000

North Creek Road, North Ballina

57,300

Burnet Street, Ballina

7,000

Amber Drive, Lennox Head (part)

7,000

Emergency Services

1,070,000

Lennox Head – Rural Fire Shed Relocation

1,070,000

Ballina – SES Building Water Infrastructure

3,282,000

800,000

1,700,000

800,000

1,700,000

9,665,000

7,081,000

9,628,000

500,000

3,200,000

Water Reservoirs Reservoirs - Ross Lane Reservoirs - Pacific Pines

200,000

Reservoir - East Ballina Reservoir

50,000

Reservoir - Lennox Reservoir

50,000

Reservoir - Pine Avenue

200,000

1,027,000

Reservoirs - Exterior Painting

50,000

Reservoir - Ladder (Basalt, Lennox) Main Renewals Main renewal recurrent

150,000

700,000

540,000

551,000

562,000

47 47

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Description Water Infrastructure (continued)

2021/22 ($) 3,282,000

2022/23 ($) 9,665,000

2023/24 ($) 7,081,000

Trunk Mains Wardell Mains

2024/25 ($) 9,628,000

282,000

North Ballina Reticulation Mains

712,000

North Ballina Distribution Mains

400,000

Pine Avenue Distribution Mains

1,678,000

2,343,000

2,600,000

Ballina Island Distribution Mains

590,000

Lennox Head Mains

640,000

CURA B Distribution Main

330,000

Russellton Reticulation Mains

160,000

West Ballina Bypass Distribution Main

1,214,000

Pacific Pine Distribution Main

240,000

Tamar Street (Bagot to Canal Road)

290,000

Bagot Street (River Crossing to Tamar)

150,000

Bentinck Street (Owen Street / Kingsford Smith) Fox Street (Fox / Martin Steet)

220,000 270,000

Temple Street (Tarmar Street / Tamarind Drive)

720,000

North Creek Road / Angels Beach Drive

780,000

Angels Beach Drive to Missingham

100,000

800,000

North Creek Flowmeter Installation

20,000

Water Treatment Plant Marom Creek WTP - Upgrade

500,000

4,000,000

Marom Creek WTP - Renewals

30,000

31,000

32,000

33,000

Miscellaneous Telemetry

10,000

Reticulation Valve Replacement

50,000

Water Loss Reduction Program

100,000

Plant and Equipment Vehicle and Plant Replacement

22,000

42,000

180,000

Water Pump and Bore Stations Pump Stations - Russellton Booster

450,000

Water Capital - Service Connection Water Meter - New <20mm

240,000

245,000

250,000

255,000

Water Meter - Replacement

300,000

250,000

68,000

69,000

Wastewater Infrastructure

4,646,000

11,750,000

9,174,000

11,976,000

500,000

5,400,000 2,500,000

2,500,000

Ballina Treatment Plant Upgrade Ballina - Defect Rectification Ballina – Reverse Osmosis Plant Ballina – Gantry Crane

100,000

Ballina - Septage Receiver

150,000

Ballina - Floating Solar

20,000

Ballina - DAF Shed Re-Fit

150,000

48 48

580,000 280,000

Description

2021/22 ($)

2022/23 ($)

2023/24 ($)

2024/25 ($)

Wastewater Infrastructure (continued) Wardell Treatment Plant Upgrade Treatment Plant Master Plan Alstonville Treatment Plant Upgrade Alstonville - Inlet Works

100,000

1,000,000

190,000

20,000

280,000

Alstonville – Biosolids Alstonville - Solar Farm

150,000

3,290,000

Lennox Head Treatment Plant Upgrade Lennox – Treatment Master Plan

200,000

Lennox - High Lift Switchboard

245,000

Lennox - Aeration Optimisation

75,000

Lennox - Catch Pond Floor lining

150,000

Lennox - Solar Installation

20,000

Lennox - Pond Wall Renewal

150,000

280,000

Lennox - Chlorination Renewal

35,000

Treatment Facilities - Minor Capital Wastewater Treatment Plant Ballina

24,000

Wastewater Treatment Plant Lennox

23,000

Wastewater Treatment Plant Alstonville

11,000

Wastewater Treatment Plant Wardell

11,000

Main Renewals Main Renewals

85,000

87,000

89,000

91,000

339,000

346,000

Seamist Rising Main Renewal

100,000

620,000

Sewer Relining Works – Various

325,000

332,000

Trunk Mains Rising Main Rehabilitation - Swift Street

60,000

SP4006 - Gravity Sewer Alstonville

80,000

GM4104 - Transfer Mains Alstonville / Wollongbar

10,000

GMWUEA - Gravity Mains

200,000

GM2101 - Gravity Main, West Ballina

205,000

GM2104 - Gravity Main, West Ballina

438,000

RM-PS6 - CURA B Rising Main Pumping Stations SP2001 - Wet Well Relining

4,011,000

100,000

150,000

North Ballina - New Pumping Station

153,000

156,000

1,364,000

SP5006 - Richmond Street Storage

182,000

SP2402 - Lindsay Avenue

106,000

Pumping Stations - Renewal Program

354,000

EC Meter Installation (Ballina Island)

50,000

Tamar Street SPS Valve Pit Renewal

25,000

361,000

368,000

375,000

49 49

staff resources

7. staff resources The elected Council approves the allocation of staff resources to support the implementation of the Delivery Program and Operational Plan. The following table provides the staffing resources available for recent years and predicted figures for future years. The numbers are based on equivalent full-time employment (EFTs) and include permanent full-time and part-time staff. The total estimated salaries and wages, including associated overheads such as superannuation, workers compensation and leave entitlements, for 2021/22 is approximately $29 million. SECTION / FINANCIAL YEAR

2010/11

2012/13

2014/15

2016/17

2018/19

2020/21

2022/23

2024/25

C O R P O R AT E A N D C O M M U N I T Y D I V I S I O N Communications and Customer Service

Financial Services

Information Services

People and Culture

Commercial Services

Facilities Management

SUB TOTAL

Development Services

Public and Environmental Health

Strategic Planning

Open Spaces

SUB TOTAL

102

Infrastructure Planning

Engineering Works

Water and Wastewater

Resource Recovery

Project Management

SUB TOTAL

126

128

134

140

151

162

164

165

TOTAL

277

288

296

311

334

358

365

366

PERCENTAGE CHANGE (%)

1.3%

2.0%

1.4%

2.5%

3.7%

3.6%

0.9%

0.1%

PLANNING AND ENVIRONMENTAL HEALTH

CIVIL SERVICES

These figures exclude trainees and apprentices and represent permanent positions only. At the time of preparing this information, Council has 13 trainees and apprentices. The positions vary from school based part-time to full time positions. Refer to our Workforce Management Plan for further detail on Council’s workforce planning for the next four years.

PART B operational plan

PART B operational plan Whereas the Delivery Program element of this document has a focus on a four year period, the Operational Plan outlines the activities to be undertaken for one year, which in the case of this document is 2021/2022. In respect to the key activities and the measures that we will be using to assess our performance, the 2021/22 column in the “Heading in the Right Direction” of the Delivery Program lists all the agreed activities and measures. Similarly the Capital Expenditure section of the Delivery Program also identifies the major capital expenditure projects planned for 2021/22. The balance of the Operational Plan component of this document, as follows, includes the mandatory elements as specified in the NSW Local Government Act, along with other items of interest. Briefly the remaining elements of this document are as follows:

•

Estimated Income Statements – The Income Statement is the primary indicator of how Council is performing financially, on an annual basis, and this section provides the estimated income statement for 2021/22.

•

Long Term Financial Plan – Even though the Operational Plan focuses on one year, it is important to have an understanding of how Council’s finances are trending in the longer term. This section provides a summary of Council’s ten-year financial plan.

•

Program Operating Results – Council delivers a wide range of services and to understand the net cost, or surplus, generated of each service, this section provides an operating result for each program.

•

Distribution of General Purpose Rate Income – Many Council delivered programs operate at a net cost to the community and this page provides a useful overview of how the ordinary rates raised from an average residential property are distributed across the various loss making programs.

•

Statement of Revenue Policy – This statement provides a summary of the various rates and charges that Council will levy during 2021/22. It provides details of the rating structure along with information on the major charges such as water, waste and wastewater.

Other mandatory items included are the pricing methodology Council has adopted in preparing its fees and charges for 2021/22, along with details of the proposed loan borrowings.

•

Related Policies and Information – This final section of the Operational Plan provides details on a number of miscellaneous items such as Council’s Donation Programs and our Commercial Activities.

•

Appendices – The appendices to the Operational Plan provide a map outlining the Road Reconstruction Program.

08 income statement

8.income incomestatement statement 8. for2021/22 2021/22 for Council’s Annual Annual Financial areare prepared in accordance with Australian Accounting StandardsStandards and the Council’s FinancialStatements Statements prepared in accordance with Australian Accounting NSW Government Act. and theLocal NSW Local Government Act. Thekey keyfinancial financial statement that measures the performance of Council on an annual is the Income Statement. The statement that measures the performance of Council on anbasis annual basis is the Income To ensure long term financial sustainability needs toCouncil be aimingneeds for a net operating Statement. To ensure long term financialCouncil sustainability to be aiming for a net operating surpluswithin withinthe theIncome Income Statement, Statement, once once Capital Capital Grants and surplus and Contributions Contributions provided providedfor forCapital CapitalPurposes Purposes are eliminated. are eliminated. Revenuesfrom fromWater Waterand and Wastewater Wastewater Operations Operations must be expended Revenues expended on on those thoseactivities. activities.This Thismeans means ititisis necessary to record those areas of Council’s operations as separate funds and the remaining operations of Council are necessary to record those areas of Council’s operations as separate funds and the remaining operations of referredare to as the General Council referred to asFund. the General Fund. Thefollowing following figures thethe forecast Income Statements for thefor three by Councilby in Council accordance The figuresprovide provide forecast Income Statements thefunds threeoperated funds operated in with Note 27with of the Annual Statements, as well as on a consolidated accordance Note 27 Financial of the Annual Financial Statements, as well asbasis. on a consolidated basis. Description

General

Water

Wastewater

Consolidated

Income from Continuing Operations Rates and Annual Charges

34,367

4,126

18,755

57,248

User Charges and Fees

20,347

9,164

1,861

31,372

628

176

876

Other Revenues

11,516

252

471

12,239

Operating Grants and Contributions

8,468

238

149

8,855

Capital Grants and Contributions

23,190

1,870

2,560

27,620

Total Income from Continuing Operations

98,516

15,826

23,868

138,210

Employee Benefits and On-Costs

21,565

2,560

4,725

28,850

Materials and Contracts

31,357

8,624

4,220

44,201

Borrowing Costs

1,026

2,996

4,022

Depreciation and Amortisation

16,765

1,700

4,200

22,665

Other Expenses

6,020

655

1,492

8,167

Sub Total

76,733

13,539

17,633

107,905

Net Loss from Disposal of Assets

1,800

120

500

2,420

Total Expense from Continuing Operations

78,533

13,659

18,133

110,325

Operating Result from Continuing Operations

19,983

2,167

5,735

27,885

(3,207)

297

3,175

265

Interest and Investment Revenues

Expenses from Continuing Operations

Net Operating Result before Capital Grants and Contributions Provided for Capital Purposes

Council is forecasting operating surpluses for Water and Wastewater and a deficit for the General Fund. Councilis is also forecasting operating surpluses Water and Wastewater Council forecasting a surplus onfor a consolidated basis. and a deficit for the General Fund. Council is

also forecasting a surplus on a consolidated basis. Council’s ten year Long Term Financial Plan is outlined on the following page. Council’s ten year Long Term Financial Plan is outlined on the following page.

long term financial plan

9. long term financial plan 9. long term financial plan Council’s long term financial plan (LTFP), based on a ten year time frame, has a preferred target of achieving Council’s long term financial plan (LTFP), based on a ten year time frame, has a preferred preferred target target of of achieving achieving an operating surplus on a consolidated basis and for the General Fund. Council achieves this result on a an operating surplus on a consolidated basis and for the General Fund. Council achieves achieves this this result result on on aa consolidated basis, whereas the General Fund achieved this result in 2030/31. This means that Council consolidated basis, whereas the General Fund achieved this result in 2030/31. This This means means that that Council Council needs needs needs to look at expense savings or extra revenue, or both, to ensure sustainability for the General Fund. to look at expense savings or extra revenue, or both, to ensure sustainability for the the General General Fund. Fund. The The LTFP LTFP is is The LTFP is based on the IPART approved rate peg of 2% in 2021/22. A summary of our LTFP is as per the based on the IPART approved rate peg of 2% in 2021/22. A summary of our LTFP is is as as per per the the following following tables. tables. following tables. Consolidated Result Year Plan Financial Sustainability – Consolidated Result OurOur TenTen Year Plan totoFinancial Sustainability – Consolidated Result 2021/22 (‘000)

2022/23 (‘000)

2023/24 (‘000)

2024/25 (‘000)

2025/26 (‘000)

2026/27 2026/27 (‘000) (‘000)

2027/28 2027/28 (‘000) (‘000)

2028/29 2028/29 (‘000) (‘000)

2029/30 2029/30 (‘000) (‘000)

2030/31 2030/31 (‘000) (‘000)

Operating Revenues Rates / Annual Charges User Charges and Fees Investment Revenues Operating Grants Other Revenues Sub Total

57,248 31,372 876 8,855 12,239 110,590

58,533 31,660 849 8,783 12,164 111,989

59,848 32,418 976 8,923 12,281 114,446

61,211 33,199 987 9,003 12,524 116,924

62,587 34,001 977 9,100 12,780 119,445

64,141 64,141 34,739 34,739 994 994 9,272 9,272 13,038 13,038 122,184 122,184

65,731 65,731 35,494 35,494 1,221 1,221 9,456 9,456 13,423 13,423 125,325 125,325

67,359 67,359 36,263 36,263 1,440 1,440 9,545 9,545 13,571 13,571 128,178 128,178

69,042 69,042 37,051 37,051 1,709 1,709 9,773 9,773 13,848 13,848 131,423 131,423

70,762 70,762 37,854 37,854 1,989 1,989 9,960 9,960 14,129 14,129 134,694 134,694

Operating Expenses Employee Costs Materials and Contracts Borrowing Costs Depreciation Other Expenses Loss on Disposal Sub Total

28,850 44,201 4,022 22,665 8,167 2,420 110,325

29,427 44,192 3,835 23,005 7,300 2,433 110,192

30,016 45,130 3,942 23,469 8,027 2,456 113,040

30,616 45,999 3,558 23,943 8,537 2,479 115,132

31,228 47,473 3,230 24,425 8,378 2,502 117,236

31,853 31,853 48,085 48,085 2,968 2,968 24,917 24,917 8,601 8,601 2,525 2,525 118,949 118,949

32,490 32,490 49,323 49,323 2,702 2,702 25,421 25,421 8,756 8,756 2,548 2,548 121,240 121,240

33,140 33,140 50,217 50,217 2,436 2,436 25,934 25,934 9,276 9,276 2,571 2,571 123,574 123,574

33,803 33,803 51,308 51,308 2,169 2,169 26,456 26,456 9,106 9,106 2,594 2,594 125,436 125,436

34,479 34,479 52,827 52,827 1,902 1,902 26,989 26,989 9,295 9,295 2,617 2,617 128,109 128,109

265

1,797

1,406

1,792

2,209

3,235 3,235

4,085 4,085

4,604 4,604

5,987 5,987

6,585 6,585

Item

Surplus/(Deficit)

Fund The following table is the LTFP for the General Fund The following table is the LTFP for the General Fund 2021/22 (‘000)

2022/23 (‘000)

2023/24 (‘000)

2024/25 (‘000)

2025/26 (‘000)

2026/27 2026/27 (‘000) (‘000)

2027/28 2027/28 (‘000) (‘000)

2028/29 2028/29 (‘000) (‘000)

2029/30 2029/30 (‘000) (‘000)

2030/31 2030/31 (‘000) (‘000)

Operating Revenues Rates / Annual Charges User Charges and Fees Investment Revenues Operating Grants Other Revenues Sub Total

34,367 20,347 628 8,468 11,516 75,326

35,293 20,306 595 8,393 11,425 76,012

36,241 20,718 756 8,530 11,527 77,772

37,229 21,142 789 8,607 11,754 79,521

38,241 21,575 879 8,701 11,995 81,391

39,278 39,278 22,016 22,016 867 867 8,870 8,870 12,237 12,237 83,268 83,268

40,339 40,339 22,465 22,465 983 983 9,051 9,051 12,605 12,605 85,443 85,443

41,424 41,424 22,924 22,924 1,064 1,064 9,227 9,227 12,736 12,736 87,375 87,375

42,554 42,554 23,392 23,392 1,165 1,165 9,451 9,451 12,996 12,996 89,558 89,558

43,711 43,711 23,869 23,869 1,236 1,236 9,636 9,636 13,261 13,261 91,713 91,713

Operating Expenses Employee Costs Materials and Contracts Borrowing Costs Depreciation Other Expenses Loss on Disposal Sub Total

21,565 31,357 1,026 16,765 6,020 1,800 78,533

21,996 30,556 1,034 16,987 5,808 1,800 78,181

22,437 31,462 1,336 17,330 5,941 1,800 80,306

22,886 31,853 1,153 17,682 6,402 1,800 81,776

23,344 32,780 1,026 18,039 6,200 1,800 83,189

23,812 23,812 33,093 33,093 964 964 18,403 18,403 6,332 6,332 1,800 1,800 84,404 84,404

24,288 24,288 34,101 34,101 898 898 18,776 18,776 6,467 6,467 1,800 1,800 86,330 86,330

24,774 24,774 34,669 34,669 832 832 19,156 19,156 6,960 6,960 1,800 1,800 88,191 88,191

25,269 25,269 35,449 35,449 766 766 19,542 19,542 6,741 6,741 1,800 1,800 89,567 89,567

25,774 25,774 36,475 36,475 699 699 19,937 19,937 6,882 6,882 1,800 1,800 91,567 91,567

Surplus/(Deficit)

(3,207)

(2,169)

(2,534)

(2,255)

(1,798)

(1,136) (1,136)

(887) (887)

(816) (816)

Item

57 (9) (9)

146 146

operating results 2021/2022

results2021/2022 10. operating results Income Statement, which is formatted in accordance with Australian Accounting In addition additiontotoour our Income Statement, which is formatted in accordance with Australian Accounting Standards, ititisisimportant for for Council to understand the annual operating results for the programs servicesand Standards, important Council to understand the annual operating results for the and programs delivered to the community. services delivered to the community. represent the the forecast operating result for the for 2021/22 financial year, with year, the information The following followingfigures figures represent forecast operating result the 2021/22 financial with the provided on a program basis. information provided on a program basis.

Item

Operating Revenues ($’000)

Operating Expenses ($’000)

Operating Result (‘000)

Planning and Environmental Health Strategic Planning Development Services Public and Environmental Health Public Order Northern Rivers Community Gallery Open Spaces Open Spaces Buildings and Structures Sub Total

96 2,922 717 277 106 1,277 0 5,395

459 3,238 2,405 678 468 5,624 2,277 15,149

(363) (316) (1,688) (401) (362) (4,347) (2,277) (9,754)

Civil Services Asset Management Stormwater and Environmental Protection Roads and Bridges Ancillary Transport Services Transport for NSW Emergency Services Quarries Waste - Resource Recovery Waste - Domestic Waste Management Sub Total

333 596 931 762 1,040 118 69 7,969 8,557 20,375

1,304 2,857 12,877 2,736 749 606 145 7,943 8,471 37,688

(971) (2,261) (11,946) (1,974) 291 (488) (76) 26 86 (17,313)

Corporate and Community Governance Communications and Customer Service Financial Services - General Purpose Revenues Financial Services Information Services People and Culture Commercial Property Management Ballina Byron Gateway Airport Community Facilities Richmond Tweed Regional Library Swimming Pools Tourism Facilities Management Fleet and Plant Sub Total

20 15 31,431 245 247 151 2,815 7,425 708 116 1,105 62 44 5,172 49,556

1,348 562 0 730 2,997 339 1,724 5,599 1,141 1,815 1,996 549 2,445 4,451 25,696

(1,328) (547) 31,431 (485) (2,750) (188) 1,091 1,826 (433) (1,699) (891) (487) (2,401) 721 23,860

75,326

78,533

(3,207)

13,956 21,308

13,659 18,133

297 3,175

110,590

110,325

265

General Fund - Operating Result Add Restricted Operations Water Supplies Wastewater Services Total Operating Result – Consolidated Operations

distribution of general purpose rate income

11. distribution of general purpose rate income Council provides a number of services from within the General Fund, the majority of which are subsidised by the income collected from general purpose rates. The remaining programs are self-funded and include fleet and plant, airport, waste management and Council’s property portfolio. This chart illustrates how the average residential rate for 2021/22 of $1,149 is allocated across the subsidised programs.

Development Services

$12

Gallery

$12

Emergency Services

$12

Public Order

$14

Tourism

$16

Strategic Planning

$17

Community Facilities

$31

Swimming Pools

$46

Stormwater

$50

Library Services

$56

Public and Environmental Health

$61

Governance and Corporate Services Open Spaces and Buildings Roads and Ancillary Transport

$169 $222 $431

revenue policy

12. revenue policy General Rate - Rating Structure

12. revenue policy

Council’s rating structure incorporates a base amount and a rate in the dollar.

Council is of the opinion that a base amount is the most equitable rating system, as it reduces the impact of land values in calculating rates, and Council’s rating structure incorporates a base results in a more even spread of the rate burden.

This means that in these two categories the base charge raises less than 50% of the yield as the average land value is higher in business and farmland as compared to the residential category.

General Rate - Rating Structure

It is accepted that land value plays the more

The base charge for business and farmland dominant role in the ratesame calculation business categories is set at the dollar in value as theand farmland categories because these properties tend residential base charge.

amount and a rate in the dollar.

TheCouncil base amount is a flat charge that is raised is of the opinion that a base amount is equally against all properties each rating the most equitable ratinginsystem, as it reduces category. the impact of land values in calculating rates, and

to be income producing.

This means that in these two categories the base Increases in less a council’s rateofincome areasdetermined charge raises than 50% the yield the average land valuebasis is higher in business and Pricing on a percentage by the Independent farmland as compared to the residential category. and Regulatory Tribunal (IPART). This is referred to

results in a more even spread of the rate burden. All properties in the shire are categorised Theupon basethe amount is a use flat of charge thatwith is raised based dominant the land the equally allowed against under all properties each rating categories the NSWinLocal category.Act being residential, business, Government farmland or mining. has nocategorised properties All properties in Council the shire are categorised as mining. based upon the dominant use of the land with

rate peg limit. Itas is the accepted that land value plays the more dominant role in the rate calculation in business For 2021/22 IPART approved a rate peg of 2.0%. and farmland categories because these properties tend table provides the estimated total rate toThe befollowing income producing. income for 2021/22.

categories under the NSW is Local Thethe base amount inallowed the residential category set

Increases in a council’s rate income are determined on a percentage basis by the Independent Pricing and Regulatory Tribunal (IPART). This is referred to as the rate peg limit.

Government Act being residential, business,

to raise 50% to the total rate yield for that category. farmland or mining. Council has no properties The remainder of the yield for that category is based categorised as mining. on the land value multiplied by a rate in the dollar.

The base amount in the residential category is set

For 2021/22 IPART approved a rate peg of 2.0%.

Thetobase charge business and yield farmland raise 50% for to the total rate for that category. categories is set of at the the yield samefordollar value as isthe The remainder that category based residential base value charge. on the land multiplied by a rate in the dollar.

The following table provides the estimated total rate income for 2021/22.

Estimated Income from Ordinary Rates for 2021/22 Estimated Income from Ordinary Rates for 2021/22

Base Charge and Cents in the Dollar Proportional Contribution to Total Yield (%)

Rate Category

Rate (Cents In

Base Amount

Residential

0.15696

573

19,600,305

74.23

Business

0.73601

573

5,069,612

19.20

Farmland

0.12985

573

1,733,833

6.57

Mining

0.73601

573

0.00

N/A

26,403,750

100.00%

Totals

Category Yield

In respect to the proportional contribution to the total yield between business / farmland / residential properties, In respect to the proportional contribution to the total yield between business / farmland / residential properties, Council policy had been approximately 20% of the total yield from non-residential (business) properties. Council policy had been approximately 20% of the total yield from non-residential (business) properties. However 2021/22 percentage is 19.20% Council is aiming to reduce cents in the dollar differential However for for 2021/22 thethe percentage is 19.20% as as Council is aiming to reduce thethe cents in the dollar differential forfor business properties, as compared to residential properties, over a period of time. business properties, as compared to residential properties, over a period of time. The differential for farmland compared to residential is based on historical figures following the deduction of the

The differential for farmland compared to residential is based on historical figures following the deduction of the business property yield. Council does not have differential rates within rating categories. business property yield. Council does not have differential rates within rating categories.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Charges Structure In accordance with the NSW Local Government Act, Council is able to raise a charge for the provision of waste, water, wastewater and stormwater services. The charges levied by Council in relation to these items are as follows:

Waste Charges Council levies a range of annual waste charges to finance the operation of the Ballina landfill along with the collection and disposal of kerbside waste. The various charges levied to the different categories of properties are described on the following pages.

Waste Management – Urban Domestic (Residential) Properties Council levies an annual domestic waste collection charge of $415 (2020/21: $407) per self-contained occupancy, on all urban residential properties, where the service is available. This service includes a fortnightly kerbside recycling collection service, a fortnightly mixed waste service and a weekly organics collection service. This annual charge is payable whether or not the service is used. Urban properties generally include parcels of land within townships, villages or built up rural residential estates where low speed limits are applied. Non-strata titled residential units/flats are levied the annual domestic waste collection charge of $415 (2020/21: $407), dependent upon the number of units/flats or rural dwellings contained upon the property. For example a non-strata titled multiple occupancy property containing four units/flats will be subject to a total charge of $1,660 ($415 multiplied by four services). Appendix A to this document provides a map outlining all the eligible urban properties for this service.

Domestic Waste Exempt Collection Service A new charge, Domestic Waste Exempt Collection Service, was introduced in 2020/21. This charge, $45 (2020/21: $44.50), is equivalent to the Vacant Land Domestic Waste Collection charge. This fee is to apply for properties that are occupied and for which a domestic waste management service is available, but where Council has decided not to provide a collection service. This may occur, for example, for safety or physical limitations of the property. This fee would also apply to multi-unit dwellings approved by Council to utilise an alternative arrangement.

Waste Management - Rural Domestic (Residential) Properties As per urban residential properties, Council charges an annual domestic waste collection charge, per selfcontained occupancy, on all rural residential properties, where the service is available. The charge per annum is $362 (2020/21: $355). The service includes a weekly mixed waste and fortnightly recycled waste kerbside collection service. This annual charge is payable whether or not the service is used.

Waste Management - Vacant Domestic (Residential) Land This waste charge is mandatory for each residential parcel of vacant rateable land, for which the service is available. Properties are charged $45 (2020/21: $44.50) per annum.

Additional Domestic (Residential) Services Additional Domestic (Residential) Services

Additional services are available for the following extra annual charges: Additional services are available for the following extra annual charges: • Additional Mixed Waste - Urban (Fortnightly) - $124 (2020/21: $122) per annum • Additional Mixed Waste - Urban (Fortnightly) - $124 (2020/21: $122) per annum • Additional Mixed Waste - Rural (Weekly) – $247 (2020/21: $242) per annum • Additional Mixed Waste - Rural (Weekly) – $247 (2020/21: $242) per annum • Additional Domestic Recycling – Urban and Rural (Fortnightly) – $100 (2020/21: $112) per annum • Additional Domestic Recycling – Urban and Rural (Fortnightly) – $100 (2020/21: $112) per annum • Additional Organics Waste Collection - Urban (Weekly) – $175 (2020/21: $242) per annum • Additional Organics Waste Collection - Urban (Weekly) – $175 (2020/21: $242) per annum

Waste Management – Non-Domestic (Non-Residential) Properties Waste Management – Non-Domestic (Non-Residential) Properties Council offers a weekly mixed waste collection service at an annual charge of $387 (2020/21: $379) for nonCouncil offers a weekly mixed waste collection service at an annual charge of $387 (2020/21: $379) for nondomestic (i.e. commercial, business) properties. domestic (i.e. commercial, business) properties. Non-domestic properties can also elect to receive a fortnightly recycling collection service at an annual Non-domestic properties can also elect to receive a fortnightly recycling collection service at an annual cost cost of $191 (2020/21: $187) and a weekly organics waste collection service at an annual cost of $250 of $191 (2020/21: $187) and a weekly organics waste collection service at an annual cost of $250 (2020/21: (2020/21:$330). Additional services are available at the same cost per service as the first collection. $330). Additional services are available at the same cost per service as the first collection.

Summary Charges and and Net Net Estimated Estimated Yield Yield for for 2021/22 2021/22 Summary of of Waste Waste Charges Type of Charge

Frequency

Number

Annual Charge ($)

Domestic Waste Collection Charge – Urban

Weekly

15,927

415

6,610,000

Domestic Waste Collection Charge – Rural

Weekly

2,776

362

1,005,000

Domestic Waste Charge – Vacant Land

N/A

711

32,000

Domestic Waste Collection Charge - Other

Various

25,900

Waste Management - Non-Domestic Properties

Various

667,000

Total

Yield ($)

8,339,900

Water Charges Water Charges Council’s policy is to charge for water through a structure that encourages water users to conserve water. Council’s is to to charge water through a structure thatmaintain encourages water users to conserve water. Charges Charges policy are set provideforsufficient funds to operate, and renew a water supply system and to are set to provide sufficient funds to operate, maintain and renew a water supply system and to minimise the use of minimise the use of loan funds for new capital works. loan funds for new capital works. As per the NSW Local Government Act, charges are levied upon land that is supplied with water from As per themains, NSW Local Government charges are levied upon land is supplied with water from Council Council and vacant land Act, situated within 225 metres of athat Council water main, whether or not the mains, and vacant land situated within 225 metres of a Council water main, whether or not the property is connected to Council’s water supply, provided it is possible to supply water to the property, if property is connected to Council’s water supply, provided it is possible to supply water to the property, if requested. requested.

The tiers, a fixed annual access charge for for all properties andand a The water water charging chargingstructure structureisismade madeup upofoftwo two tiers, a fixed annual access charge all properties consumption charge based on actual water consumed. A small amount of revenue is generated from fire a consumption charge based on actual water consumed. A small amount of revenue is generated from fire services. services.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Water Access Charge

Water Access Charges will be made as Charge listed, except for parcels of land exempt from the charge under Section 552 of the Water Access Local Government Act 1993Charge (i.e. land unable to be connected to a Council water pipe or land further than 225 metres Charges will be made as listed, except for parcels of land exempt from the charge under Section 552 of the fromLocal aCharges Council water pipe). will be made listed, except parcels exempt from chargewater underpipe Section 552 of the than 225 Government Act as 1993 (i.e. land for unable to of beland connected to a the Council or land further Local Government Actdwellings 1993 (i.e. land be connected to a- Council water charge pipe or land metres from a Council water pipe). (a) metres For single residential andunable stratatotitled properties One access per further annumthan for 225 each separate from a Council water pipe). rateable assessment. The charge increases size (as per access following tableper below). The levied (a) For single residential dwellings and strata with titledmeter properties - One charge annum forcharge each separate on(a)strata titled properties shall be as per the charge for a standard 20mm service for each strata unit. For single residential dwellings and strata titled properties One access charge per annum for each separate rateable assessment. The charge increases with meter size (as per following table below). The charge levied assessment. The charge increases with meter (as per 20mm following tablefor below). charge on rateable strata titled properties shall be as per the charge for asize standard service each The strata unit. levied

(b) For multiple occupancy dwellings (flats) - Each unit / tenement will be charged the 20mm water access on strata titled properties shall be as per the charge for a standard 20mm service for each strata unit. (b) For multiple occupancy dwellings (flats) - Each unit / tenement will be charged the 20mm water access charge. (b)charge. For multiple occupancy dwellings (flats) - Each unit / tenement will be charged the 20mm water access

(c) Each parcel of separately valued vacant land to be levied the equivalent of one 20mm service access charge charge. (c) Each parcel separately valued Act vacant land to be levied the equivalent of one 20mm service access charge (Section 501(3)ofLocal Government 1993). (c)(Section Each parcel separately valued vacant land to be levied the equivalent of one 20mm service access charge 501(3)ofLocal Government Act 1993).

(d) Water (Section meters are readLocal and accounts payable on a quarterly basis. Non-residential customers have their 501(3) Government Act 1993). (d) Watercharge meterslevied are read and accounts payable on a quarterly Non-residential customers have their access quarterly. Residential charges are leviedbasis. annually and the customer can choose to (d)access Watercharge meters levied are read and accounts payable on a quarterly basis. Non-residential customers have their quarterly. Residential charges are levied annually and the customer can choose to pay pay by quarterly instalments. charge levied quarterly. Residential charges are levied annually and the customer can choose to by access quarterly instalments.

Water access charges are instalments. levied based on financial quarters in advance (i.e. 1 July to 30 September, 1 pay by quarterly Water access charges are levied based on financial quarters in advance (i.e. 1 July to 30 September, 1 October October to 31 December, 1 January to 31 March and 1 April to 30 June).

access charges areto levied basedand on financial in advance (i.e. 1 July to 30 September, 1 to Water 31 December, 1 January 31 March 1 April toquarters 30 June). 31 December, 1 January to 31 March and 1 April to 30 June). Water October meters aretoread and accounts payable on a quarterly basis. Non-residential customers have their access charge Water meters are read and accounts payable on a quarterly basis. Non-residential customers have their access levied Water quarterly. Residential charges are levied annually and the customer can choose to pay by have quarterly instalments. metersquarterly. are read and accounts charges payable on a quarterly basis. Non-residential customers their charge levied Residential are levied annually and the customer can choose toaccess pay bycharge quarterly levied quarterly. Residential charges are levied annually and the customer can choose to pay by quarterly instalments. instalments.

Summary ofof Water Summary WaterCharges Chargesfor for2021/22 2021/22 Summary of Water Charges for 2021/22 Service

Residential Number

ServiceCharge – 20mm Service Water Access

Residential Number 16,922

Water Access Charge – 20mm Service

16,922

Water Access Charge – 25mm Service

Water Access Charge – 32mm Service

Water Access Charge – 40mm Service

Water Access Charge – 50mm Service

Water Access Charge – 65mm Service

Water Access Charge – 80mm Service

Water Access Charge – 100mm Service

Water Access Charge – 150mm Service

Water Access Charge – 200mm Service Water Access Charge – 200mm Service

Water Access Charge – 32mm Service Water Access Charge – 40mm Service Water Access Charge – 50mm Service Water Access Charge – 65mm Service Water Access Charge – 80mm Service Water Access Charge – 100mm Service Water Access Charge – 150mm Service

14 2 0 0 0 0 0 0

Annual Charge ($)

Estimated Yield

Annual Charge 216 ($)

Estimated Yield 3,624,000

216

3,624,000

337

17,500

337

17,500

553

7,800

866

1,700

1,352

553

7,800

866

1,700

1,352

2,285

3,471

5,414

12,179

21,652 21,652

2,285

3,471

5,414

12,179

Total Total

3,651,000 3,651,000

Summary of Yield for Access Charges forfor 2021/22 Summary of Estimated Net Estimated Yield for Water Access Charges for 2021/22 Summary ofNet Net Estimated Yield forWater Water Access Charges 2021/22 Service Service Residential Access Charges Residential WaterWater Access Charges Non-Residential Access Charges Non-Residential WaterWater Access Charges

Total Total

Estimated Yield Estimated Yield ($)($) 3,651,000 3,651,000 771,000 771,000 4,422,000 4,422,000

67 67

Water Consumption Charges Water consumption charges are levied based on financial quarters in arrears (i.e. 1 July to 30 September, 1 October to 31 December, 1 January to 31 March and 1 April to 30 June). Water consumed per separate water meter will be charged at $2.43 per kilolitre for the first 350 kilolitres of water consumed and $3.65 per kilolitre for water consumed in excess of 350 kilolitres. The estimated income from consumption is approximately $8.4 million. Water consumption charges are levied based on the date the water meter is read.

Strata Units - Water Consumption charges Strata developments, where individual units are not separately metered by a Council owned water meter, will have all water consumption charges levied on the “Owners Corporation” of the Strata Plan. Refer to Council’s Schedule of Fees and Charges for the charging structure. The number of water access charges levied on the whole strata complex (i.e. each individual lot), determines the level of water consumption charged at the first step rate. For example a complex with four strata units will be levied four 20mm access charges and be entitled to consume 1,400 kilolitres at $2.43 per kilolitre prior to paying for water at the higher tariff of $3.65 per kilolitre. Strata units separately metered by a Council connected meter will receive individual water accounts (for both access and consumption charges).

Flats Flats are a non-strata unit development with common ownership and are considered as a single rateable assessment under the Local Government Act. As Council now charges an access charge based on occupancy / tenement, each flat assessment will receive a 350 kilolitre allowance at the step 1 tariff for each / occupancy tenement on the property. (See explanation above for Strata Units).

Rous County Council Water Supply Water charges do not apply to those consumers who are connected to and serviced by Rous County Council.

Home Dialysis Customer Allowance A water consumption allowance of 100 kilolitres per annum (at 25 kilolitres per quarter) is provided to customers that utilise home dialysis treatment (as advised by the local area health service). Water consumption above the allowance is charged at normal rates.

Wastewater Charges Council’s policy is to levy charges across all sewered areas of the shire, at a level sufficient to provide funds to operate, maintain and renew the wastewater (sewer) system, to re-pay existing loans and to generate additional reserves to minimise the impact of any major capital expenditure. Wastewater charges for nonresidential properties are based on the volume of water consumed and the water meter size. Wastewater charges for residential properties relate to averaged meter sizes and water consumption producing a standard annual wastewater charge for all residential tenements. Wastewater charges are levied upon land that is connected to Council’s sewer mains, and vacant land situated within 75 metres of a Council sewer main, whether or not the property is connected, provided it is possible for the land to be serviced if requested.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Residential Properties and Vacant Land Each self-contained occupancy (i.e. unit/flat/dwelling) on a rateable property will be levied an annual charge of $1,037 as will each separate strata titled residential unit/flat. Non-strata titled residential unit/flat properties will be levied an annual charge of $1,037 dependent upon the number of units/flats contained in the property. Vacant land will be levied an annual charge of $783.

Non-residential Properties Charges for non-residential properties will be based on a combination of water meter size and water consumption. These factors are placed into a formula that also includes a sewerage discharge factor (SDF). The SDF is the estimated percentage of total water consumption that is returned to the sewer system. The formula used to calculate the annual account is in accord with the best practice guidelines issued by the NSW Office of Water. The formula is as follows: SDF x (AC+ C x UC) Where: SDF

Sewerage discharge factor

Annual Non-residential Wastewater access charge based on water meter size

Water consumption measured in kilolitres

Sewerage usage charge per kilolitre = $2.61/kL

Non-Residential Strata Units and Flats (not individually metered by Council) Volumetric wastewater consumption charges for non-residential units and flats will be levied on the Owner’s Corporation of a strata complex or the owner of the property as the case may be.

Recycled Water Some properties in the Shire are connected to the urban dual reticulation scheme (recycled water). This water is suitable to flush toilets, wash clothes, water garden plants, wash cars and pathways. Council has resolved to charge a consumption charge only for this water and this charge is to be 80% of the first step of the potable water charge; i.e. 80% of $2.43 is $1.94/kl. In addition to this, for designated users of bulk recycled water for open space purposes (i.e. Golf Club, Racecourse) the charge will be 10.0% of the potable price. A summary of the annual wastewater charges and estimated yield is in the following tables.

Summary of Wastewater Charges for 2021/22 Summary of Wastewater Charges for 2021/22 Summary of Wastewater Charges for 2021/22 Summary of Wastewater Charges for 2021/22

Service Service Service Residential Residential

Wastewater Charge Category

Charge ($)

Wastewater Charge Category Wastewater Charge Category Vacant Charge

Charge ($) 783

Vacant Charge Residential Charge Vacant Charge

783 1,037 783

Residential Charge Non Residential Charge:Residential Charge

1,037 1,037

Non Residential Charge:Non Residential Charge:20mm Water Service

783

20mm Water Service 20mm Water Service 25mm Water Service

783 783 1,223

25mm Water Service 25mm Water Service 32mm Water Service

1,223 1,223 2,005

32mm Water Service 32mm Water Service 40mm Water Service 40mm Water Service 40mm Water Service 50mm Water Service

2,005 2,005 3,135 3,135 3,135 4,888

50mm Water Service 50mm Water Service 65mm Water Service 65mm Water Service 65mm Water Service 80mm Water Service 80mm Water Service 80mm Water Water Service Service 100mm 100mm Water Service 100mmWater WaterService Service 150mm 150mm Water Service 150mmWater WaterService Service 200mm 200mm Water Service 200mm Water Recycled Water Service Recycled Water Recycled Water

4,888 4,888 8,261 8,261 8,261 12,512 12,512 12,512 19,549 19,549 19,549 43,983 43,983 43,983 78,200 78,200 78,200 N/A N/A N/A

Charge ($)

Summary of Net Estimated Yield for Wastewater Charges for Summary of Net Estimated Yield for Wastewater Charges for Summary Estimated Yield Wastewater Charges 2021/22 Summary of of NetNet Estimated Yield for for Wastewater Charges for for 2021/22 2021/22 2021/22 Number Number Number 16,000 16,000

Annual Charge ($) Annual Charge ($) Annual Charge ($) 1,037 1,037

Residential– not connected/vacant land Residential Residential – not connected/vacant land

16,000 580 580

1,037 783 783

16,300,000 480,000 480,000

Residential – not connected/vacant land Non-Residential Access Non-Residential Access

580

783 AsAs per performula formula

480,000 2,000,000 2,000,000

per formula AsAs per formula As per formula

2,000,000 1,200,000 1,200,000

As per formula

1,200,000 380,000 380,000

Non-Residential Access Non-Residential Usage Non-Residential Usage Non-Residential Usage Recycled WaterWater Usage – Residential Recycled Usage – Residential Recycled Water Usage Residential Recycled Water Usage – Non-Residential Recycled Water Usage – –Non-Residential

Estimated Yield ($) Estimated Yield ($) Estimated Yield ($) 16,300,000 16,300,000

380,000 17,000

Total Water Usage – Non-Residential Recycled Total

20,377,000 17,000 20,377,000

Total

20,377,000

On-site Sewage Management (OSSM) Fee On-site SewageManagement Management (OSSM) Fee On-site This fee is Sewage raised on properties with an on-site sewage(OSSM) system in placeFee (e.g. septic tank) in accordance This fee is raised on properties with an on-site sewage system in place (e.g. septic tank) accordance with section 608(2) with section 608(2) of the Local Government Act. The fee is as follows and theinrevenue generated funds an On-site Sewage Management (OSSM) Fee This fee is raised on properties with an on-site sewage system in place (e.g. septic tank) in accordance with section 608(2) of the Local Government Act. The fee is as follows and the revenue generated funds an inspection program, general advice

inspection program, general we provide torevenue owners,generated and replaces the need for periodic ofThis thewe Local Government Act. Thewith feeadvice isthe as follows and the funds an inspection program,renewal general of advice provide to owners, and replaces need sewage for periodic renewal of approval fees. tank) in accordance with section 608(2) fee is raised on properties an on-site system in place (e.g. septic approval fees. and replaces the need for periodic renewal of approval fees. we provide to owners, of the Local Government Act. The fee is as follows and the revenue generated funds an inspection program, general advice we provide to owners, and replaces the need for periodic renewal of approval fees. Summary of OSSM Charge and Net Estimated for 2021/22 Summary of OSSM Charge and Net Estimated Yield forYield 2021/22 Summary of OSSM Charge and Net Estimated Yield for 2021/22

and Net Estimated Yield forCharge 2021/22 Property Type Summary of OSSM ChargeNumber Annual ($) Property Type Number Annual Charge ($) Per eligible property 2,666 67 Property Number Annual67Charge ($) Per eligibleType property 2,666 Per eligible property

70 70 70

2,666

Estimated Yield ($) Estimated Yield ($) 178,000 Estimated 178,000Yield ($)

69 178,000

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025 Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025 Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Stormwater Charges This charge is raised on developed urban properties and Council has resolved to charge the maximum Stormwater Charges Stormwater Charges allowable stormwater management service charge on both residential and non-residential properties.

This charge isisraised onon developed urban properties and Council has resolved to charge the maximum Thischarges charge and raised developed The estimated yield are as urban follows:properties and Council has resolved to charge the maximum allowable stormwater management service charge on both residential andand non-residential properties. allowable stormwater management service charge on both residential non-residential properties. The and estimated yieldyield are asare follows: Summary of Stormwater Charges and Net Estimated Yield for 2021/22 Thecharges charges and estimated as follows: Property Type

Summary Stormwater Charges andand Net Net Estimated Yield for ($) 2021/22 Number Annual Charge Estimated Yield ($) Summaryofof Stormwater Charges Estimated Yield for 2021/22

Per residential property Property Type

9,464 Number

Per business property Per residential property

3,968 9,464

Per business property

3,968

Per residential strata lot

4,627

Per business strata lot Per residential strata lot

7,867 4,627

Per business strata lot

7,867

25.00 Annual Charge ($)

236,600 Estimated Yield ($)

Based on impervious area @ $25 per25.00 350 square metre Based on impervious area @ $25 per 350 square metre 12.50

Based on impervious area @ $12.50 12.50 Based on impervious area @ $12.50

99,000 236,600 99,000 57,400

10,000 57,400 10,000

Stormwater charges for business properties are based on the impervious area of the land. Stormwater charges for business properties are based on the impervious area of the land. The charge is $25 The charge charges is $25 per or properties part thereof. Stormwater for 350m2 business are based on the impervious area of the land. per 350m 2 or part thereof. In respect to business strata units the appropriate business charge is apportioned In respect to business strata units the appropriate business charge The charge is $25 per 350m2 or partto thereof. based on unit entitlement subject each unit paying a minimum of is $5.apportioned based on unit entitlement subject to each unit paying a minimum of $5. In respect to business strata units the appropriate business charge is apportioned based on unit entitlement subject to each unit paying a minimum of $5.

Pensioner Concessions Pensioner Concessions Concessions are available to eligible pensioners who are solely or jointly liable for the payment of rates and charges and reside at the property. These rebates asorfollows: Concessions are available to eligible pensioners who are are solely jointly liable for the payment of rates and charges Pensioner Concessions and at the the property. These are as follows: • reside 50% of combined ratesrebates and domestic management charges up to a $250 maximum Concessions are available to eligible pensioners who waste are solely or jointly liable for the payment of rates and charges concession and at the These rebates are as follows: • reside 50% of the property. combined rates and domestic waste management charges up to a $250 maximum concession 50%ofofthe water accessrates and and consumption up to a $87.50 maximum •• 50% combined domestic charges waste management charges up to aconcession $250 concession •• maximum 50% of water access and consumption charges up to a $87.50 maximum concession 50% of wastewater (sewer) charges up to a $87.50 maximum concession

•• •

50% ofofwater wastewater charges upcharges to a $87.50 concession 50% access (sewer) and consumption up tomaximum a $87.50 maximum concession 50% of wastewater (sewer) charges up to a $87.50 maximum concession

Fees Fees Section 608 of the NSW Local Government Act permits fees to be charged for services provided by Council. Fees Section the NSWthe Local Government Act categories permits feesin toestablishing be charged foritsservices Council608 hasofadopted following pricing fees. provided by Council. Council has adopted pricing categories establishing Section 608 ofthe thefollowing NSW Local Government Act in permits fees toits befees. charged for services provided by Council. Council has adopted the following pricing categories in establishing its fees. Category

Methodology

Category Business / Commercial

Methodology Prices are established in accordance with the prevailing market

Business Commercial Full Cost/ Recovery

Prices aretoestablished accordance with the Fee set recover theinfull cost to provide theprevailing service market

Full Cost Recovery Partial Cost Recovery Partial Cost Recovery Fixed by Legislation

Fee the full costtotothe provide the service Feeset settotorecover provide services community at an affordable cost, the balance being met from general revenue Fee set to provide services to the community at an affordable cost, the balance being met from general Fee setrevenue by legislation

Fixed by Legislation

Fee set by legislation

The details detailsofofeach each Council set inout in Council’s Schedule of Fees and Charges. A copy of thisis The Council fee fee are are set out fullininfull Council’s Schedule of Fees and Charges. A copy of this document document is available for inspection at Council’s Customer Service Centre or on our website. The detailsfor of inspection each Council fee are setCustomer out in full Service in Council’s Schedule of Fees and Charges. A copy of this document is available at Council’s Centre or on our website.

available for inspection at Council’s Customer Service Centre or on our website.

71 71

Private Works The Local Government Act allows Council to carry out private works on a fee for service basis. Council will generate a surplus on these works and the surplus will be added to the following rates - Labour plus 72.5%; Materials plus 15%; Plant hire at rates set by Council.

New Loan Borrowings Council intends to borrow as follows for 2021/22:

•

$2.3 million for improvements to the Ballina Byron Gateway Airport Car Park, Solar and Boulevard Connect

•

$1 million for industrial land development activities at Boeing Avenue, Ballina

•

$2.4 million for residential land development activities at the Wollongbar Urban Expansion Area

•

$2.2 million for Airport Boulevard Road

•

$1.3 million for River Street 4 Lane Project

Dividends The Local Government Act allows councils to take a dividend from the Water and Wastewater Programs. The Act allows a compulsory and a non-compulsory dividend. A compulsory dividend is payable to General Fund, being the lesser of the ‘calculated tax equivalent’ payments or $3 per assessment. Council calculates tax equivalent payments when preparing the Special Purpose Financial reports, at the end of each year. They relate to taxes, excluding company tax, from which Council business activities are exempt. Typically, this refers to stamp duty and land tax. The Long Term Financial Plan includes compulsory dividends of $34,500 from water and $44,000 from wastewater. Council may extract a non-compulsory dividend from both the Water and Wastewater Programs. To do this it is required that Council substantially complies with ‘best practice’ guidelines provided by the State Government. In terms of meeting the criteria to be eligible for a non-compulsory dividend, Council complies with the best practice guidelines however; it is not intended to take a non-compulsory dividend. Water is not sufficiently profitable to provide a dividend as Rous County Council is planning for a number of bulk water price increases above the CPI. For Wastewater all available funds are required to meet loan commitments and maintain reserves.

Other Section 404 Requirements In accordance with Section 404 of the NSW Local Government Act Council has determined that there are no other matters prescribed by regulation that require a statement to be included in Council’s Revenue Policy.

related policies and information

13. related policies and information Sale of Assets Plant and Equipment Plant and equipment to be disposed of or replaced has either reached the end of its economic life or is no longer required for Council’s operations. Motor Vehicles Council’s sedan type vehicles are traded at the time considered the most economically viable, taking into account age, kilometres travelled, changeover costs and market demands. Land Council holds areas of industrial and residential land. If any land is to be sold a resolution will be obtained from Council prior to sale.

Commercial Activities and Competitive Neutrality The following activities undertaken by Council are considered to be of a commercial nature: Category One Businesses

Category Two Businesses

(Turnover greater than $2 million)

(Turnover less than $2 million)

Water Services

N/A

Wastewater Services Waste Management Airport Land Development In accordance with National Competition Policy guidelines, Council has included into its costing processes, all direct and indirect costs, plus taxes that a private sector operator would face in the operation of a similar business. These taxes are known as taxation equivalent payments (TEP’s), and are based on items such as land tax and company tax. For Water and Wastewater operations Council has adopted a target rate of return of 0%. However it is acknowledged that operating expenses for Water and Wastewater incorporate the payment of a dividend to General Fund. For other commercial activities the target rate of return is the Commonwealth ten year bond rate. Council has a procedure designed to effectively manage competitive neutrality complaints. This type of complaint refers to instances whereby an actual or potential competitor of a Council business believes that it is being adversely affected through Council’s failure to adopt competitive neutrality. For enquiries relating to Commercial Activities and Competitive Neutrality contact the Manager Commercial Services, or our Manager Financial Services.

Council’s Training Plan Council’s Training Plan aims to encourage and assist all staff to develop a level of knowledge, skill and competency essential to the effective and efficient operation of the organisation. It also aims to offer individual staff opportunities for career and personal development.

Ballina Shire Council - Delivery Program / Operational Plan 2021 - 2025

Equal Employment Opportunity (EEO) Council’s EEO Management Plan identifies activities to be undertaken to ensure implementation of Council’s EEO Policy. Council last reviewed and amended the EEO Policy and Plan in April 2017. These documents have been prepared in accordance with the Anti-Discrimination Act 1977 and the Local Government Act 1993, and reinforce Council’s commitment to EEO, fair treatment and non-discrimination for all existing and future employees. The EEO Policy and Plan can be viewed on Council’s website. For specific enquiries relating to EEO contact the Human Resources Section.

Financial Assistance - Section 356 of the Local Government Act Council has various financial assistance programs in place. These programs are outlined in the following policies:

• • • • • • • • •

Donations - Assistance with Council Fees for Community Groups Donations - Australian Representation Donations - Community Sporting Groups Capital Works Assistance Donations - Financial Assistance for Community Groups Donations - Insurance for Environmental Volunteer Groups Donations - Rates and Charges Donations - Waste Disposal Fees for Not for Profit Groups Donations - Waste Disposal for Not for Profit Disposal of Feral, Orphan Animals and Native Fauna Concealed Water Leaks - Financial Assistancy Policy.

For details as to how this financial assistance is provided, refer to the relevant policy documents on Council’s website.

Detailed Estimates of Council’s Detailed Estimates of Council’s Income and Expenditure Council also prepares a separate document, titled the Long Term Financial Plan, which provides a more detailed outline of the income and expenditure estimates over a ten year period. That document is also available on our website, search long term financial plan. Copies are also available upon request from Council’s Customer Service Centre.

Local Government Remuneration Tribunal Section 248 of the Local Government Act requires a council to set an annual fee for payment to the Councillors for acting in their role as a Councillor. The Mayor is also paid an additional fee as Mayor. The maximum fee payable is determined each year by the Local Government Remuneration Tribunal and Council practice is to adopt the maximum fee. This notification confirms that by adopting the Delivery Program and Operational Plan Council is adopting the maximum fee for the Councillor and Mayoral allowance as determined by the Local Government Remuneration Tribunal.

Agency Information Guide - Government Information (Public Access) Act 2020 For a complete list of Council’s plans and policies refer to the latest Agency Information Guide available on our website ballina.nsw.gov.au

Further Information For further information on the contents of this document contact Council’s Communications and Customer Service Section on 1300 864 444.

appendix a : roads reconstruction program

appendix a roads reconstruction program

Legend 2021/22 Roads program 2022/23 Roads program 2023/24 Roads program 2024/25 Roads program

Ballina

Roads Reconstruction Program

Ballina Shire Council 40 Cherry Street Ballina NSW 2478 ph 1300 864 444 | e council@ballina.nsw.gov.au

ballina.nsw.gov.au