Information about your appointment today

Thank you for contacting the surgery today, for help with a medical problem. This information sheet will explain how we will help you today.

If you are ill we will try to help you today.

If we need to physically examine you - to work out what is wrong with you - then we will give you a face-to-face appointment. If the GP thinks this is an urgent problem, the appointment will be today. But if the GP thinks that this is not urgent, the appointment will be within a week.

If the GP thinks we can treat you by talking to you on the telephonethen we will call you. Make sure your phone is on.

Or if we can treat you by looking at a photo or document you sent us online, we will help you online.

By using different appointment types, we are able to manage more patients than ever before; and we can make sure that we have enough face-to-face appointments available for people who need to be physically examined.

We will contact you. Make sure your phone is on. Also keep a lookout for text messages and emails.

If you are ill, we plan to have called you by 3pm. If we have not called you by 3pm, then please call the surgery for an update.

If you are not ill but need something else (such as a sick note), this can take up to 5 days because we focus on the ill people first. We have received your request, and we are working on it. We usually complete non-clinical requests in less than five days, so do not call for an update until five days later. Non-clinical administrative requests take longer because we help sick patients first.

It is not always a doctor who will help you. In addition to 3 GPs we have a Physician Associate, a Physiotherapist, a Clinical Pharmacist, a Practice Nurse and a Pharmacy Technician. These clinicians are called Allied Healthcare Professionals. Each of these clinicians has different skills. We will make sure that you see the best one to help you. If the allied healthcare professional cannot help you, then they will call the GP over to help.

We are a teaching practice. We teach GPs, Physician Associates and Final Year Medical Students. If you are asked to see one of these learners, please do not worry. You will get a long consultation allowing you to discuss everything in detail. And at the end, a Senior GP will review everything and make sure you received high-quality care.

Always use AskMyGP to make requests. Our online platform is open from 6 am Monday to Friday. It is so easy to use and saves you time. When you telephone the surgery, you have to speak to a receptionist. But with AskMyGP, your message goes directly to your GP – there is no one in the middle.