HUK | Group Policy

Leisure Group Policy

A leisure group is defined as five or more suites travelling together. As an intimate and boutique property, some special conditions apply to ad hoc leisure group bookings:

• Bookings over the peak festive season, from mid December to early January inclusive, are on a request basis only.

• A minimum two-night stay is required for all bookings. In some cases, a minimum three-night stay may apply to a group booking.

Non-Exclusive Use Groups

For non-exclusive use groups, to ensure minimal impact on other guests, the following special conditions apply:

• The maximum number of suites that can be booked for a non-exclusive group is 14.

• Dining areas are subject to maximum capacities, larger groups may be required to dine at multiple locations and may be required to be seated for meals at staggered times.

• Public speaking is not permitted in the main lodge areas.

Exclusive Use Groups

The following conditions apply to exclusive use group bookings:

• Group bookings of 15 suites or more are generally only accepted on an exclusive use basis.

• Exclusive use group bookings may not be available during periods of high demand –however, requests may be considered subject to a surcharge of one additional night’s accommodation.

• Separate booking terms and conditions apply to exclusive use groups and will be presented at time of enquiry.

Booking Timeline For Non-Exclusive Use Groups

Timeline Action required

Within 14 days of booking To confirm the booking, a one-night non-refundable deposit is due.

Up to three months prior to arrival Cancellations for non-exclusive use group bookings received outside 3 months prior to arrival will forfeit the one-night deposit.

Alternatively, we allow a reduction of up to 2 suites and a one-off date change to travel within 6 months of the original arrival date at no penalty for non-exclusive use groups only.

Three months prior to arrival For non-exclusive use groups, the remaining balance is due to finalise the booking.

Should part of the group or the entire booking be cancelled or postponed, a cancellation fee equal to 100% of the booking amount will apply.

Four weeks prior to arrival • Arrival and departure details for all guests to be confirmed.

• Final rooming list to be provided.

• Any special dietary requirements to be advised.

• Any spa or experience bookings to be finalised.

One week prior to arrival Full prepayment is required for any additional charges such as experience or spa bookings. A fee equal to 100% of the booking amount will apply to any changes or cancellations within one week of arrival.

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