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Official Business Paper:

Accelerated Six Sigma Green belt

Process Management and Organizational Improvement

Program Overview The increasing crisis visible in every industry, coupled with the need to offer the best quality at the least costs, there is intense competition in the business space leaving no room for error in quality, effectiveness or efficiency of services. Moving towards zero defects is no longer a choice but the only way forward, is by using Six Sigma principles and achieving high levels of performance. With the current time constraints and resource crunch, doing away with a full length program is difficult for organizations; so accelerated learning is the best path to follow. This 3-day program is a hands-on workshop that will help you understand the concepts behind the Six Sigma Methodology and its relevance to both transactional and production settings covering major metrics including Customer Satisfaction, Productivity and Product Quality, Service Levels etc. Key insights on process improvement tools and techniques relevant to the different phases of six sigma implementation shall be covered through individual / group project cases. A structured roadmap for project implementation shall be discussed during the program with due assistance on a one-on-one basis. Additional reading materials & exercises will be provided at the end of the day for homework.

Learning Objectives At the end of the program, participants are expected to: ●● Gain comprehensive knowledge of the Six Sigma methodology through a practical results-oriented approach and the key tools and techniques applicable to BPO operations; ●● Gain insights and come up with projects addressing specific problem areas and implement the concept on the chosen areas to identify and achieve improvement; ●● Appreciate and implement an organizational quality culture for organizational performance excellence; ●● Create personal motivation through official recognition and rewarding of personnel with Green Belt Certifications based on projects; ●● Work with Black Belts and guide Yellow Belts on project implementation and improvement.

Benefits ●● Requires less time for turnaround, maintaining the operations of your workforce; ●● Reduces cost for talent, skills and leadership development; ●● Offsets the need and costs to recruit certified professionals that are in demand; ●● Enhances the current level of experience and competency in your organization; ●● Provides participants with certification in a framework regarded as a global best practice giving them significant opportunities for career advancement.

Key Clients

www.eccinternational.com

Schedule:

● Nov. Nov. 13 15,&2013 12,-13 15

Venue:

● Makati City

Duration:

●  Training - 3 Days

Target Audience: ●● QA Professionals & Team Leaders ●● Process Improvement team members ●● Operational managers & supervisors ●● Six Sigma team members ●● Department heads


Accelerated Six Sigma Green belt

Training Agenda Topics

Day

Day 1

Day 2

Day 3

●● Program Overview ●● Introduction to Six Sigma ○○ Basic Concepts ○○ Importance & Benefits ●● DMAIC Methodology Overview

What will you get?

●● Define Phase ○○ Project Definition Basics & Concepts ○○ Project & Team Charter ○○ Communication protocol ○○ Voice of the customer - Translating customer needs to specific requirements

●● Day 1 Recap ●● Analyze Phase ●● Measure Phase ○○ Data & Process Analysis ○○ Basics of process measurement - Data Segmentation ○○ Data collection – Basics, Concepts & & Stratification Tools ○○ Analysis Tools ○○ Data analysis - Root cause identification - Statistics theory & Introduction to - Problem Solving Basics Minitab ○○ Project team validation - Identifying Patterns – Time ○○ Project Discussion dependent & time independent (1 on 1 with trainer) ○○ Process Analysis – Control & Capability - Sigma calculations, SLAs and Business Objectives ○○ Project Discussion (1 on 1 with trainer) ●● Improve Phase ○○ Facilitation Skills and Decision Making Basics ○○ Seeking the solutions - Brainstorming - Generating ideas and selecting solutions - FMEA - Mistake Proofing - Design of Experiments ○○ Solution implementation ○○ Project Discussion (1 on 1 with trainer)

●● Control Phase ○○ Process performance measurement & review ○○ KPIs and measurement criteria ○○ Monitoring and Control ○○ Documentation & Communication - Developing Process control plan ○○ Short project presentation and lessons learned ●● Examination

Training Manual

Echo CD

Quick Reference Card (QRC)

Trainer’s Profile Quick Reference Poster (QRP)

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Certificate * One Echo CD per company


Accelerated Six Sigma Green belt Prerequisites ● Attendees should be team members in six sigma projects ● Familiarity with quality tools is mandatory ● Involved in quality improvement projects

Green Belt Certification Requirements Training (Certificate of Attendance) - Completion of Green Belt Training with a minimum attendance of 80% per phase. Certificate of Attendance – Upon completion of Accelerated Six Sigma Training with 100% attendance Certified Six Sigma Green Belt ● Completion of Accelerated Six Sigma Green Belt Training with 100% attendance ● Successful completion of the Examination on the last day of the training ● Completion of 1 Six Sigma project with reports to be submitted & approved by Apex Global Expert Council Each Green Belt candidate will be given a validity period of 6 months from completion of the training to complete 1 Six Sigma project for certification.

Training Highlights ●  Expert Facilitator The program is facilitated by one of our leading consultants with years of experience in consulting and training in various industries, thus, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. ●  Interactive Learning From face-to-face interaction to modules and workbooks, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mindshare to proactively address specific needs and issues in their own environment. ●  Up-to-date Information Provides the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. ●  Training Package We provide high quality and well-researched training materials to make learning a meaningful experience for the participants. The training aids we provide to our participants are used as a quick reference resource for future use.

About APEX Global APEX Global (The Academy for Professional Excellence) is the learning solutions arm of ECCI—the leading process improvement solutions provider in Southeast Asia. Our sole aim is to promote performance excellence among professionals. We help our customers achieve greater success through effective, experiential and results-oriented training delivery. Our professional development solutions cover Trainings and Conferences, Managed Services and Learning on Demand. We organize public trainings and in-house workshops tailored for specific organizations. We help companies manage their non-core yet critical training function through end-to-end training management - starting from planning and needs analysis to program evaluation and records management. The Learning on Demand products we offer provide convenient and innovative ways for learning. Applying the experience of training over 100,000 professionals in the last decade, a strong pool of expert trainers and facilitators with expertise in a niche array of domains and a strong regional presence, we provide an extensive portfolio of high-quality industry specific and functional programs coupled with high quality training materials to deliver our ultimate “promise”—the R.E.A.L. learning experience.

About ECCI ECCI is the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. We help companies achieve performance excellence by assisting them implement management About ECCI systems and international standards/best practices across multiple domains and industries. Our partnerships with best-in-class technology companies help drive sustained excellence for our customers. As a solutions provider with instructional design capability and subject matter expertise in niche areas, we help organizations implement learning strategies and design learning content for improved performance. www.eccinternational.com


Accelerated Six Sigma Green Belt