Connecting the industry

BAGMA’S SECOND CONNECT meeting of the year was held at MERLO UK’s head offices in Ringwood in June. Nick Darking, BAGMA general manager, and Andrew Walker, BAGMA Connect chairman, welcomed everyone to the event. Shaun Groom, general manager at MERLO, presented the company’s 30-year history and its plans for the future.

The keynote speaker was Pete Harding from PFW Associates. He talked about aftersales profitability in the service department and demonstrated how to make a business accountable for time spent on tasks by using information from accounts and payroll departments. Pete will also be speaking at the next BAGMA Connect event at JCB on October 24, where he will be talking about aftersales again, but focusing on parts, inventory management and some