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Canberra's hospitals A hot topic for our politicians REad more pages 32–33
The way IT should be. pages 16–17
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6371 02026112 6112 6371 02 6112 6371 B2B in Canberra | April 2010
PUBLISHER Tim Benson 02 6161 2751 editor Liz Lang email@example.com 02 6161 2751
B2B in canberra business and government magazine april 2010 issue 47
EVERY month 06 UPFRONT Read about local business success 10 OPINION Hear from people in the know 22 CULTURE Arts, sports, and charities
26 ADVICE Advice from business experts
photography Andrew Sikorski, www.art-atelier.com.au
32 HOT TOPIC Our political leaders views on the issue of the day
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50 NETWORKING See who’s out and about in Canberra
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14 Commercial furniture INO Contract Furniture 16 Businessone The way IT should be 18 TOPGUM DEntal artistry Giving you the perfect smile
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20 COVER STORY Matrix Compliance Management – safety professionals at work
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A2B Canberra Business Council CollabIT ACT & Region Chamber of Commerce & Industry Chamber of Women in Business ACT Exporters’ Network
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COVER Photo: Matrix Compliance Management's Darren Sterzenbach and Barry Parsons on-site at The Ambassador apartments, Deakin Photography: Andrew Sikorski
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"Opportunity is a haughty goddess who wastes no time with those who are unprepared." George Clason, personal finance author and publisher
e’re hearing more and more about crime rates being on the rise both in Canberra and across the nation. But according to Ben Aulich, a leading Canberra defence lawyer who specialises in criminal law, crime rates in Canberra haven’t shifted a great deal over the last few years. “With the Internet, mobile phones and other developments in technology, there are so many fast ways of information being disseminated to the community. It’s not uncommon for my court cases to be reported on the Internet by the media before I have even returned to my office from court,” Ben says. “In my opinion crime rates probably haven’t changed that much. It’s the fact that they’re reported on so easily and that this information is disseminated into the community with greater frequency and efficiency. People are hearing about and seeing crime reported in the media much more these days,” he said. Areas that now appear to be prosecuted much more are matters involving sexual assaults and computer-based crime such as frauds and accessing illegal material like child pornography. This is because the police are becoming far more sophisticated in detecting such crimes. In sexual assault type matters, the law has changed
and the court system is far more sensitive to complainants which often makes it easier for them to make the complaint and give evidence. Ben says often when clients come to see him facing serious charges, they have irreparably damaged their defence by trying the navigate the legal system themselves or conducting interviews informally or formally with the police. “So many people in the community accused of crimes operate under a misapprehension that they must speak to the police about the allegations or it would be beneficial for them to do so. This is never the case and so often, clients can damage their own defence by doing so,” Ben says. “My strong advice is if you, your friends or any of your family are facing a criminal prosecution, be polite but do not speak with the police and seek professional advice immediately.” Ben has four solicitors at his firm who are all dedicated to protecting the rights of accused people. “We don’t sugar coat anything. While we try to be sensitive to the accused’s vulnerable situation, we don’t pull our punches. We provide straight advice and our clients say to us they appreciate that straight advice.” Ben Aulich & Associates, Level 2/1 Farrell Place, Canberra City T: 6279 4222 email@example.com www.benaulich.com.au
Photo: Andrew Sikorski
Canberra's crime rates: are they on the rise?
Ben Aulich, principal, Ben Aulich & Associates
Creative collaboration – the Voodoo way
ost businesses or organisations need assistance with marketing and graphic design at some stage or another. But it is how creative agencies work with these businesses or organisations that makes all the difference. John Yanny, Voodoo Creative's director of client services, says collaboration is the key to gaining great results for clients.
Lucy Mitchell, Merrindahl Andrew of YWCA with John Yanny
April 2010 | B2B in Canberra
“We apply a collaborative process to every project we work on,” John said, “Rather than just working for our clients, we partner with them to create outstanding solutions for their business or organisation.” Voodoo Creative is a full-service marketing agency based in Phillip, offering marketing and design services, from advertising and brand strategy through to award-winning web design and implementation. Voodoo's collaborative approach has paid dividends for both Voodoo and their impressive client list which includes Tiger Beer Australia, Greening Australia, Coffee Guru, Australian Federal Police, and the National Museum of Australia. Voodoo’s work with upcoming Australian jewellery designer Damselfly saw them presented with a Print and Graphic Excellence (PAGE) award for Excellence in New Media in 2009. Most recently Voodoo collaborated with the YWCA on their largest publication to date – A Work in Progress: A history of the YWCA of Canberra 1929-2009. The book documents the achievements of the YWCA in Canberra – a non-profit, community-based organisation – in providing community services and
representing women’s issues in the Canberra community over 80 years. “With the increased focus on electronic communication these days, it’s important not to forget the benefits of using print material as part of any marketing strategy,” John said. “Printed publications are a fantastic way for businesses and organisations to keep stakeholders informed about their achievements and growth,” John said, “Printed collateral comes in many different forms, from brochures and flyers through to annual reports.” Rebecca Vassarotti, executive director of the YWCA of Canberra said, "Voodoo’s enthusiasm was wonderful. They really enjoyed working on our history. They were flexible and responded to the changing needs of the project, and above all they produced a publication which looks great!" “It was fantastic to work closely with the YWCA,” John said, “Through the close working partnership we developed something we were not only proud of but the YWCA and their members are very happy with.” For more information on Voodoo Creative, visit voodoocreative.com.au or to learn about the YWCA of Canberra’s, A Work in Progress, visit ywca-canberra.org.au
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Young Canberrans compete for national WorldSkills titles
wenty young Canberrans will compete in the prestigious WorldSkills Australia national titles to be held 7-9 May at the Brisbane Convention and Exhibition Centre. WorldSkills Australia is a non profit organisation that conducts trade and skill competitions to encourage young people aged 23 and under to achieve work skill excellence. Cameron Heslehurst will compete in automotive mechanics, Ashley Harris in bricklaying, Matthew Corey in cabinetmaking, Justin Poidevin in carpentry, Amy Goldstraw in cookery, Rhys Browne in electrical installation systems, Thomas Ramsey in landscape construction, Mark Parsons in painting and decorating, Damian Kopernick in PC support, Bradley Irby in plastering, Gerard Allen in plumbing, Christopher Lewis in restaurant services, Michael Croker in wall and floor tiling, Stephen Moore in web design, and Sam Bingley in welding. Andrew Fisher will compete in the Refrigeration Competition being held in Sydney from April 11-13. Also included in the ACT team are four young people competing in the VET in Schools categories. Sam Elliot will compete in automotive mechanics, Nathan Sandy in commercial cookery, Andrew Van Dartel in construction Year 11, and Tina Gioffre in information technology.
B2B asked 18 year old Sam Bingley who is an apprentice metal fabricator at Austec Industrial Engineering in Queanbeyan what he hoped to gain out of the WorldSkills national competition. It is all about the experience, I’ll go up there, have a go and do my best,” Sam said. “Young apprentices and young tradespersons learn a lot more by competing against others and learning what the standard is,” he said. Mike Bateup, director of Austec Industrial Engineering, said that he thought the WorldSkills competitions were important because apprentice metal fabricators from the states and territories could gauge their skill levels against each other. Wishing the Canberra team well, chief executive of the ACT Department of Education and Training, Dr Jim Watterston said, “WorldSkills is a wonderful opportunity to showcase the amazing talent of the apprentices, trainees, VET students, and school and college VET students that we have here in the ACT.” “We wish our Canberra WorldSkills competitors all the best in the national finals and look forward to hearing their stories of success,” he said. To learn more visit www.worldskills.org.au or email WorldSkillsACT@act.gov.au.
Sam Bingley of AUSTEC Engineering
Spellbound Creative: put a little magic in your design
ngie Pope, founder and creative director at Spellbound Creative has brought a revolutionary new approach to graphic design in Canberra – the Virtual Design Studio. “The Virtual Design Studio gives your business or organisation access to full design studio for a negotiated set fee. Once the agreement is in place we take care of all your design needs,” Angie said. This can be a great cost-saving and a weight off your mind. We all know the cost of adhoc design services and the astronomical charges some agencies charge for very minor amendments to completed artwork such as changing dates or resizing for different mediums. “With the Virtual Design Studio you can have your own dedicated creative agency without the overheads of tax, workcover and equipment. Pay one fee either monthly or yearly and we will manage your creative requirements,” Angie said. Angie is also a highly awarded business woman. Some of her achievements include: 1997 Young Business Woman of the Year; in 2005 Spellbound Creative won Members Choice for Excellence in Service Award; 2008 Angie was nominated for Telstra Businesswoman of the Year and in 2010
April 2010 | B2B in Canberra
Spellbound Creative has been nominated for 'Outstanding Business' in the Telstra Business Awards. “We're proud of these awards. We think it is important to continue to innovate and maintain a high level of professionalism within our industry,” Angie said. Spellbound Creative has 17 years of industry experience and huge client portfolio including: Sydney 2000 Olympic Games; Dr Lee Naylor (Olympic Athlete); University of Canberra; Robert Kiyosak; The National Archives of Australia; Pepsi Live (TV Show) and Atmosphere (TV Show). “Let Spellbound Creative take the mystery out of your graphic design needs and replace it with a little bit of magic,” Angie said. Spellbound Creative is a unique graphic design studio offering tailored creative solutions ranging from logos and branding, print, advertising and unique marketing. Contact: 1300 886 554 or 02 6100 3776, firstname.lastname@example.org, www.spellboundcreative.com.au
Angie Pope, founder and creative director at Spellbound Creative
Settle family diSputeS out of court it’s hard enough when a relationship ends. So the last thing you need is soaring legal costs, protracted, public court proceedings, and your personal affairs being determined by a judge. consensus provides a better alternative to the courts. We use collaboration, arbitration and negotiation between the couple to find open-minded solutions that work. it’s discrete. it’s fair. and everybody leaves in agreement. for a new style of dispute resolution which puts you back in control, turn to consensus. canberra act 2601 t 02 6290 9898 f 02 6257 4382 email@example.com www.cflaw.com.au
OPINION: RSM BIRD CAMERON Opinion
Small business: how to plan for retirement
Ensuring you have adequately provided for retirement is a challenge and one that small business owners feel acutely given their tendency to forego salary and dividends from their business in order to fund growth. By Andrew Sykes, Partner, RSM Bird Cameron
These tax concessions are some of the best tax planning tools available and can increase your reward for years of hard work building value in your business.
April 2010 | B2B in Canberra
e recently undertook a nationwide survey of small business owners and asked them whether they had other superannuation arrangements in place beyond their superannuation assets. 60% said yes, but 40% had no other source of superannuation. Many small business owners are relying on the value of their business to fund their retirement. Experience has shown us that four simple action points cover the basics of creating value on the sale of your business: 1. Start planning early for succession. The issues are complex and take time to resolve. Do not leave this to chance. 2. Identify how you will exit the business as soon as possible after you open for business. Planning for realising the wealth you are creating should form part of your business plan. 3. Be prepared to take advantage of tax concessions on the sale of your business. Donâ€™t wait until the deal is done or you may miss out. 4. Providing for a comfortable retirement and growing your business are not mutually exclusive. Retirement planning starts in the first years of your business life, not the last. Small business owners have limited time in which to accumulate sufficient funds for their retirement during their working career. This is because so much capital is invested in the business rather than retirement assets. In short, many have no wealth realisation strategy for retirement beyond the value of the business and do not take time to assess this until they are in the latter phase of their working life. This adds extra importance to retaining the maximum value from the realisation of your business. This month we will briefly review the range of Small Business CGT Concessions that can be used to reduce or eliminate any tax on the sale of your business assets.
Small business CGT concessions There are four CGT concessions available to reduce the tax payable by small businesses when they realise a capital gain: 1. Small business 15-year exemption. This provides you with a total exemption for a capital gain on a CGT asset if you have continuously owned the asset for at least 15 years. To access this concession you need to be over 55 years old and retiring. 2. Small business 50% active asset reduction. This is a 50% reduction of a capital gain on the sale of an asset used in the business. 3. Small business retirement exemption. This allows an exemption for capital gains up to a lifetime limit of $500,000. You can make this choice if you are under 55 but the amount must be paid into a superannuation (or similar) fund. 4. Small business rollover. This allows you to defer all or part of a capital gain on a business asset for a minimum of two years. If you acquire a replacement asset or make a capital improvement to an existing asset within the period allowed, the gain is deferred until the replacement or improved asset is disposed of or its use changes in particular ways. In this case, the deferred capital gain is in addition to any capital gain made when the replacement or improved asset is disposed of. These tax concessions are some of the best tax planning tools available and can increase your reward for years of hard work building value in your business. The key is to include them as part of your business and exit planning. If you are a small business owner that is planning for retirement you need to start asking the right questions about how you are going to fund it. If the answer is that it will be from the sale of the business you need to start working on your plan now.
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OPINION: Farrar Gesini & Dunn Opinion
Children and divorce In 2006 there were major changes to the laws concerning child custody in Australia. The aim of the reforms was to bring about generational change in family law and the cultural shift in the management of parental separation away from litigation and towards co-operative parenting. By Denis Farrar, Director, Farrar Gesini & Dunn
he Government set up 65 Family Relationship Centres around Australia to help people reach co-operative parenting solutions without ever needing to go to court. Family Lawyers observed that there was a significant level of misunderstanding in the community about the changes in the law brought about by the 2006 reforms. Many people thought that the law now required that children spend equal time with each parent after separation, or at least adopted that position as the starting point. It does not. The widespread nature of that misunderstanding has had a number of effects. It has led to agreements being reached between parties where one or both feel that they have 'no choice' but to agree to equal time. While agreed arrangements for children are a good thing, that agreement should be based on a proper understanding of the law and what is best for children. There has been concern that many arrangements reached since 2006, are not in fact delivering best results for the children involved. This year the Australian Institute of Family Studies (AIFS), the Family Law Council, and the Attorney-General’s Department have all issued reports dealing with these subjects. The AIFS report was compiled over three years. Data was collected from 28,000 people involved or potentially involved in the family law system, including parents, grandparents, lawyers, counsellors and judges. Their findings make interesting reading: • 62% of parents reported having a friendly and co-operative relationship with the other parent, 19% a distant relationship, 14% a highly conflicted relationship, and 5% a fearful relationship (7% of mothers and 3% of fathers). • About two-thirds of separated mothers and about half of fathers reported that the
April 2010 | B2B in Canberra
other parent had emotionally abused them prior to or during separation. • One in four mothers and around one in six fathers reported that the other parent had hurt them physically prior to separation. • About one in five parents reported safety concerns associated with ongoing contact with the child’s other parent. • Around half of mothers and around onethird of fathers said that mental health problems, the mis-use of alcohol or drugs, or gambling or other addictions were apparent before the separation. • Although only a minority of children had shared care-time, the proportion of children with these arrangements has increased. • The majority of parents with shared care-time arrangements thought that the arrangements were working well for both the parents and the child. AIFS concluded that overall the law changes have had a positive impact in some areas and less positive in others. Professor Richard Chisholm, a former judge of the Family Court and renowned expert in family law, was engaged by the Government to assess whether the law and current procedures are 'best practice' when it comes to dealing with relationship violence, and whether appropriate support is provided for families who have experienced violence. He recommended that judges dealing with these cases need to have an understanding of family law and a desire to work in that area, and to be particularly sensitive to the requirements of cases involving family violence. He recommended changing the law to provide a more coherent code of the things that courts should take into account in determining what is the in the best interests of children and what parenting orders to make. He recommended changes to the law which would stress the importance of safety and freedom from violence as being a primary aim.
Prior to 2006 the most common post-separation parenting arrangement involved children living primarily with their mother, and spending alternate weekends and half of school holidays with their father. Over time that 'typical' arrangement changed. It became more common for the noncustodial parent to have some form of structured contact with the children in the intervening week. The duration of the typical alternate weekend expanded from a starting point of Saturday morning to Sunday afternoon, to in-
Family Lawyers observed that there was a significant level of misunderstanding in the community about the changes in the law brought about by the 2006 reforms. clude in many cases either Friday evening or Sunday evening or sometimes both. Since the reforms, a more typical agreed arrangement sees the children living with one parent (generally the mother) for about 9 days in each fortnight, and with the other parent for about five days in each fortnight. School holidays generally continue to be shared equally. Since 2006 the courts are generally expanding the time that the non-custodial parent spends with the children, but they are not imposing equal time or even substantial time in cases where it would be inappropriate to do so. To make the law fit the needs of society is an on-going challenge. We can expect more changes to the law in this area over the next 12 months (but probably not before the federal election).
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O Above L-R: Fiona Pepper, Jenny Moore and Valia Palmer INO, 1st Floor, 42 Mort Street Braddon T: (02) 6230 5466 firstname.lastname@example.org www.inocontract.com.au Photography by Andrew Sikorski
April 2010 | B2B in Canberra
nce the home of Rupert Murdoch’s fledging newspaper, The Australian, managing director Valia Palmer and her team have also set their sights high as they look to make major inroads into the commercial workstation market. “We’re on the beginning of a journey to establish ourselves alongside Schiavello and Zenith as the third major player in Canberra that can provide commercial workstations on a large-scale to business and government clients,” Valia said. “With the backing of the global office furniture group Markant, we’re now geared up to enter into the commercial workstation space and provide products in this market that are high in design, function and quality and competitively priced.” Established in 2001, INO is heading towards its tenth year in business providing commercial furniture. Valia cites examples such as providing the public furniture for the National Museum of Australia’s Hall and working
with design firm, Daryl Jackson Alistair Swayn Canberra on the fit-out of the Australian Medical Centre as among INO’s major project achievements. Valia views the professional expertise of her people as one of her company’s key strengths. She says, “My belief is if you get really great minds into a business then everyone runs the business. I have a vision of where I want the business to go and with the support of likeminded creative people, we’ll achieve this.” Fiona Pepper, a qualified interior designer, heads-up the sales effort for INO. With a great creative eye, Fiona works with designers and architects to assist them in finding the right product. Jenny Moore manages INO’s project management and logistics. Trained as a cabinet-maker, Jenny’s methodical approach ensures that INO furniture shipments are safely delivered into businesses and government departments according to the project schedule. INO’s philosophy is to provide clients with products that are appropriate, good value for money, have an ability to stand the test of time, and in many cases are accredited under the Good Environmental Choice Australia (GECA) labelling program in Australia. “When you enter our INO showroom in Braddon, you can be assured of an exceptional level of professional service because our team has years of industry experience behind them and an attitude that near enough is never good enough,” Valia said.
Involved in Vocational Education and Training in the ACT?
Don’t miss out...
on hearing some great speakers at the
2010 Let’s Talk VET Professional Development Forum WHEN: 21 – 22 April 2010 WHERE: Centre for Teaching and Learning, Fremantle Drive STIRLING ACT. lia, Philip Bullock from Keynote speakers include Julie Sloan from Workforce Planning Austra es Association. Skills Australia and Sally Sinclair from the National Employment Servic Register now! Let’s Talk VET is a free event and places are limited.
Hosted by the ACT Department of Education and Training, the theme for this year’s forum is ‘A National Perspective’. Participants are encouraged to focus on national issues when discussing their future business and training needs. The forum is the premier opportunity for professional development and networking for industry and vocational education and training (VET) stakeholders in the ACT. A welcome reception will be held on the evening of 20 April.
Online registration now open and will close 5.00 pm on Friday 16 April 2010 As Let’s Talk VET is a free event, places are limited and registration is compulsory. Where sessions have reached capacity, notification will be provided. www.det.act.gov.au
O BusinessONE – the way IT should be Your computer system has just had a melt-down, your business has ground to a halt, and you’re having to deal with computer geeks who speak in unintelligible IT language. What’s worse, they’re giving you attitude because you don’t understand their questions. Sound familiar? By Liz Lang 16
April 2010 | B2B in Canberra
llan King, managing director of Infront Systems in Manuka is hell-bent on changing the way the IT industry communicates and provides support services to its customers. He has coined his company’s fresh approach to IT service delivery as a ‘sea change’ in IT. “The IT industry has a terrible reputation for communication with customers. We’re viewed as a bunch of geeks with limited communication skills. While the industry delivers technically proficient solutions, most of us have been guilty at one time or another of being short with customers when they don’t understand how a particular product or solution works,” Allan said. “Infront wants to change the way the IT industry converses with clients by introducing a new approach where customer experience and perception are among the key indicators of success,” he said. “When we were developing new IT solutions we realised that it wasn’t just about the technology because no matter how clever we thought the technology was, its overall success was determined by whether the customer rated it as a positive or negative experience.” “On the first of May we’re launching BusinessONE – a new way of delivering IT support service for SMEs (small to medium enterprise) in Canberra where everyday language will be the norm and the customer experience is paramount,” Allan said. “The key actions; consolidate, unify, monitor, and support underpin BusinessONE,” Allan explained. “By consolidating IT hardware and infrastructure, small business will save money. By unifying their systems, they will achieve greater flexibility and usability. By proactively monitoring their IT networks and having a disaster recovery plan in place, small business can mitigate business risk. And as their IT partner, Infront will support small business every step of the way to ensure their customer experience is A1.” Allan said that one of the key points of difference for BusinessONE from its competitors is that Infront had set up a professional development program or ‘college’ for its technical team – run by external educators – to equip staff with the necessary skills such as communication, grammar, and business etiquette so they can provide customers with the IT experience that they expect. No new-comer to the commercial market, Infront has been assisting Canberra small to medium businesses since its inception 12 years ago and has also been a provider of specialist IT services to the federal government. From its Manuka HQ high above the cafe strip, Infront has a team of 25 to assist clients and separate business teams dedicated to the SME and government sectors.
It is Infront’s established track record in providing systems, software, services and solutions for building and managing secure and flexible information infrastructures in the large enterprise space that will have flow-on benefits for their SME clients. “We have some of the best engineers in Australia architecting solutions and undertaking implementations for the federal government. We’ve drawn down on that enterprise expertise and experience to develop solutions for SMEs which were previously only available to much larger, highly funded organisations,” Allan said. “Technologies such as virtualisation and unified communications are now available to small to medium business clients,” Allan said. ”These strategies and technologies will allow organisations to focus their valuable time on business goals and objectives rather than on the technology that sustains it.” BusinessONE has been designed as a comprehensive IT solution which will improve employee productivity, increase operational agility and reduce business costs for SMEs. Allan has a good personal understanding of the needs of SMEs having worked, among other IT roles, as a consultant where he fixed his clients' IT problems. He served his IT ‘apprenticeship’ on the helpdesk at the Federal Department of Treasury, and believes that the help desk position provides an excellent grounding for anyone looking for a career in IT because its sole focus is on providing service to the customer at the end of the telephone. It is not surprising that Allan, through BusinessONE, is wanting to shake-up accepted practice in the IT industry because he was never the ‘typical geek’ who locked himself away for hours absorbed with computers. Quite the opposite. Allan was a competitive rower who during his years at Dickson College trained as part of the AIS talent identification squad. He admits that IT was the only school subject that he enjoyed outside of his rowing commitments. Canberra-born and bred, Allan says “My background in competitive sport has taught me the advantages of working as a team. While we're passionate about technology and the problems it can solve, the focus of our team is to deliver an exceptional customer experience.” “Through BusinessONE we’re confident that with our knowledge and understanding of the SME sector, this service will make a real difference to the small businesses who have made Canberra their business base. Most importantly, we will be delivering an IT support service where our staff speak in plain language that business can understand. That’s the way IT should be,” Allan said.
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Keeping your business runni cabling chaos. We can streamlin solution that meets your busine what we do best. Call us today on 623
Facing page L-R: Carolyn Wilson, Ian Jiear, Allan King, Alison Arnott and Fabian Thongbai To find out more about BusinessONE, contact Infront, 1/10-12 Franklin Street, Manuka T: (02) 6239 8400, email@example.com www.infront.net.au Photography by Andrew Sikorski B2B in Canberra | April 2010
giving you the perfect smile From the moment you step through the door you will know this is not an ordinary dental practice, because at TOPGUM Dental Artistry we understand that a visit to the dentist can be daunting for some. So we have endeavored to create a warm and friendly environment, totally dedicated to your comfort and care.
OPGUM Dental Artistry is a leader in new dental technologies, providing professional services and state-of-the-art facilities. Our commitment to further education results in doctors, clinical and business staff who are continually training to increase their skills and provide you with the finest dental treatment. “‘Our aim at TOPGUM Dental Artistry is to provide our clients with an exceptional level of dental care, finding the balance of high skills with a soft touch. We educate on how to maintain dental health for life. This, coupled with a warm, relaxing and supportive environment, creates the TOPGUM Dental Artistry experience,” explains practice manager Cathy Brookhouse. When choosing your dental practice it's important that you know what services are provided. TOPGUM Dental Artistry offers an array of cosmetic and general dentistry services to enhance your smile and keep you healthy. "Everyone's dental needs are unique and thus our treatment is individualised. You will find our examination process to be comprehensive and informative," Cathy says. "We put together a comprehensive treatment plan and spend time with our clients explaining what treatment options are available to them. This approach
April 2010 | B2B in Canberra
allows for planning appointment times and procedures to suit the individual." Cathy further describes how cosmetic enhancement is the hallmark of our practice. "A super smile is one of your most important assets but there is no use having a big smile if your teeth are letting you down," Cathy said. TOPGUM Dental Artistry’s fine reputation comes from many years of constantly meeting our clients high aesthetic and clinical standards. Our porcelain veneers and dental crowns can dramatically improve crooked, crowded, chipped and gappy smiles. "Clients of TOPGUM Dental Artistry are directly involved in the design process when improving their smile with porcelain veneers or crowns, thus ensuring total satisfaction with the end result," she said. At TOPGUM Dental Artistry our dentists are fully trained and have had many years experience in the replacement of missing teeth with dental implants which offers a permanent and natural looking alternative for
"Our aim at TOPGUM Dental Artistry is to provide our clients with an exceptional level of dental care, using state of the art services and technology. "
those who have lost teeth due to decay or accidents. Using titanium, a dental implant will restore complete function to your mouth, and offer a more confident smile. Our whole team at TOPGUM Dental Artistry is emphatic that everyone should have brighter whiter teeth. Although regular brushing and cleaning of your teeth is an important part of most people’s daily routine, years of staining from coffee, tea, red wine, tobacco and food products can result in a less than ideal smile. However, these dull stains can quickly disappear using a tooth whitening treatment. Our dental hygienist, Tanya Fane tells us that "Tooth whitening is a simple, safe and effective method of creating a whiter and brighter smile. Results can be seen instantly using our BriteSmile system or, if you prefer a tooth whitening take-home solution, results can be seen in just a couple of weeks. We offer a complimentary consultation for whitening." Tanya also strongly believes that regular maintenance and clean appointments will ensure your beautifully restored smile will remain healthy for life. TOPGUM Dental Artistry’s Principal Dentist Dr Ken Ho is at the forefront of cutting edge dental care. He believes that restoring your teeth is not only important to maintain confidence when you smile but to also bring back the original function of your mouth. With the technology available today, we are able to offer tooth coloured restorations that look and feel as natural as your existing healthy teeth. Many clients are choosing to replace old silver fillings with more modern alternatives. Dr Ho shows us one of the many ‘new technologies’ used at TOPGUM Dental Artistry is the CAD (Computer Aided Design) milling machine called CEREC used by our dentists to create tooth coloured restorations (onlays and inlays) allowing this dental treatment to be completed in just one visit. This is revolutionary in dentistry as these treatments would normally require a patient to visit two to three times to achieve a similar result. Many people believe braces are only for children yet 50% of orthodontic treatment performed today is on adults. At TOPGUM Dental Artistry we also provide ‘invisible’ braces which are very popular with adults. Dr Ho explains that an attractive smile is just one of the benefits of an orthodontic treatment. “Crowded and overlapping teeth are harder to clean and can increase the risk of tooth decay, gum disease and eventual tooth loss. Having your teeth straightened will make it easier for you to look after them." Optimal dental health results in preventing decay and gum disease, and maintaining lifelong oral health. Dental health appointments usually include diagnostic procedures to evaluate the health of your teeth and gums, in addition to treatment tailored to your individual oral health needs. We can also provide a written treatment plan so your appointments can be arranged to suit your lifestyle Cathy summed it up best when she said “At TOPGUM Dental Artistry we run our practice with you, our client, at the forefront of everything we achieve. You are what makes our practice work – along with services provided with comfort and safety, the latest technologies and a warm and happy atmosphere. We look forward to meeting you." TOPGUM Dental Artistry T: 02 6281 4666 F: 02 6282 1620 firstname.lastname@example.org, www.dentalartistry.com.au Suite 1, Deakin Sports Therapy Centre, 2 King Street, Deakin ACT 2600 Australia Above L-R: Amanda Ball, Tanya Fane, Catherine Brookhouse, Nicole Collins, Tina-Marie Dan and Chanel Martin Photography by Andrew Sikorski
B2B in Canberra | April 2010
Safety professionals at work Ensuring safety in the workplace is not a simple task, particularly when it relates to large construction projects. Canberra’s Matrix Compliance Management has firmly established itself as a company that businesses across the nation call on when they need help with meeting their occupational health and safety obligations.
ompany founder and national general manager, Darren Sterzenbach is passionate about his company, the work that it does and its commitment to helping clients achieve very positive outcomes in the areas of occupational health and safety, quality and/or environment. Matrix Compliance Management is a young company backed by years of experience and ability. The Matrix team consists of key staff including Barry Parsons, national
April 2010 | B2B in Canberra
compliance manager, and his experienced team Keith Tuoro and Ben Armstrong. Leanne Sterzenbach, national systems manager, manages her team of Sue Davidson and Amy Jolly from her Kingston office, while Matrix’s Northern Territory Office, located in Darwin, is managed by John Schofield, who also operates Matrix Training Solutions as its CEO. John is assisted by a senior health safety and environment officer, Andre Biscan. Darren manages the newly formed audit division of Matrix. "We are diversely qualified and skilled as auditors, investigators, ex-regulators, safety managers and trainers which make us a dynamic team. It’s a really good mix that works well," Darren said. "Our clients like us because of our disarming yet professional manner. When you change a business’ internal management processes it can be quite intrusive. You are dealing with people that usually don’t understand the process and who have ownership over current procedures and processes. It is important to build up relationships so you can endure the transition together," he said. Currently Matrix offers development, management, monitoring and auditing of new, or revision of existing, AS/NZS 4801; 2001 OHS Management Systems, AS/NZS ISO 9001:2000 Quality Management System, AS/NZS ISO 14001:2004 Environmental Management Systems and Integrated Management Systems. "Over the years our products and services have been improved to ensure a concise and common sense approach that is affordable, compliant and benefits both the contractor and the builder," Darren said. Apart from management system support, Darren and his team at Matrix specialise in helping builders through the rigours of gaining accreditation under the Australian Government Building and Construction Scheme. Darren explains, "The scheme's accreditation process can be very daunting due to the high level of compliance and commitment that needs to be demonstrated. We tend to guide clients through the different phases without too much difficultly which usually results in a successful outcome." "In the early days of the scheme we provided support to one or two builders and had some very good successes. From these successes our reputation grew and soon our client base became national. This has resulted in continuous national exposure to emerging industry trends and focus points which help us maintain a competitive advantage," Darren said. Matrix has enjoyed nation-wide success. One success of particular interest is the Larrakia Development Corporation
in Darwin. "Larrakia had nothing in place. We started with developing a safety system for one of their five subsidiary businesses in 2006. Only last week they achieved full Certification for an Integrated Management System across all business subsidiaries in addition to which they are FSC Accredited. I am reasonably sure this is a first in Australia for an Aboriginal Corporation and it is a credit to the LDC CEO, Chairman, Board and my team," he said. "The local industry is generally really committed to a positive safety culture. They are great to work with. Our MBA is a particular strong supporter of safety in the Canberra region." Most recently, Matrix assisted Canberra company Woden Contractors to gain FSC accreditation. "Wodens had a good safety system in place. We helped them and built a relationship that continues today as we provide ongoing compliance support to their Kings Avenue/Parkes Way road-works redevelopment," Darren said. "We work hard at developing and maintaining relationships with our clients. I am a firm believer in working on the relationships you have. Clients provide a good source of future work. Whether our clients have internal resources or not, almost all of our clients stay with us after the initial work
is completed. This is a credit to our team. I am privileged to work with such dedicated professionals." Another of Matrix’s services is Compliance Support Services (CSS) where Matrix provides on site support for commercial, civil and residential building clients. "CSS is one of the fastest growing services we have on offer with contracts currently in place nationally. Sometimes clients need support but do not have the resources available. We provide the solution," he said. “A good example of CSS in action is the work we’re doing on The Ambassador apartment’s site in Deakin – this is a CIC project being constructed by SPACE Developments ACT,” Darren said. “While we’re providing the primary support for the site safety system, we work in collaboration with senior management and the developer to ensure a successful and safe outcome," he said. Matrix Compliance Management is a multi award winning business, initially winning the ACT Work Cover award for the Best OHS Management System in 2008, followed by winning all three category awards for Safety at the 2009 MBA Industry Awards.
Facing page L-R: Barry Parsons and Darren Sterzenbach Above L-R: On-site at The Ambassador apartments, Barry Parsons, Sue Davidson, and Leanne and Darren Sterzenbach For more information contact Matrix Compliance Management T: 02 62397322, darren@ matrixcompliance.com.au www.matrixcompliance.com.au Photography by Andrew Sikorski B2B in Canberra | April 2010
Culture with a capital C
ulture is Canberra’s newest and most exciting development in relation to business, the arts, sport and the wider community. In creating this section we tossed around quite a few potential names including ‘Canberra Patrons’, ‘Spectator’ and ‘Canberra Champions’. But in the end we settled on Culture. Whichever way ‘culture’ is defined it represents the combined customs, arts, sports, social institutions and achievements of a group of people: So Culture it is. In our first issue we introduce Australia Business Arts Foundation (AbaF) to the wider Canberra business and arts community. We celebrate the relationship between RSM Bird Cameron Chartered Accountants and, Canberra’s most successful national sporting team, the TransACT Canberra Capitals. And, we report on one of Australia’s great patrons of art and sport, Harold Mitchell’s, very well informed observations as to why business and society ignore the creative industries at their peril. This is just the tip of the iceberg. In coming issues we will promote and report on what’s happening in Canberra and how you as an individual or a business can get involved. This could involve attending as a spectator or partnering with an organisation to assist them with your particular skills.
Canberra has more arts, sports and charities than we can poke a stick at but most businesses are unaware of how to engage with them or whether we can afford to take part. The fact is that individuals and businesses can get involved with arts, sports and charitable organisations at any level. Culture will shine a light on some of these opportunities. Culture will also be an opportunity for the arts, sports and charities to put forward commercial opportunities for business to get involved with them. Not all interactions with the arts, sports and charitable organisations are through private patronage. Boxes at the Capitals and Brumbies, corporate packages at the theatre, private viewings at galleries and museums and VIP tents at festivals and events are straight out corporate transactions. Therefore, enough of the ‘whys’ and please enjoy this and coming issues of Culture. Tim Benson, Publisher, B2B in Canberra
Australia Business Arts Foundation connects business and arts in Canberra
usiness and the arts have a lot to offer each other according to Bea Brickhill, ACT director of the Australia Business Arts Foundation (AbaF). AbaF was established in August 2000, which means that in August this year it will be ten years old. AbaF’s research shows that over the last decade, private support for the arts in Australia has more than doubled – from around $100 million to over $200 million. “AbaF is all about making connections between the arts and business,” Bea said. “It doesn‘t matter how big or small your business is, you can benefit from connecting with artists and arts companies." “As Robyn Archer said recently, ‘If your mantra in business is, as it should be, ‘innovate or die’, then get yourself an artist or arts company. In return for your support you can maintain a dialogue with creativity and access their ingenuity and their instinct for innovation." “Partnering with the arts creates great entertainment opportunities for your staff and clients. It can put your company’s name in front of new audiences, and links your brand to creativity," Bea said. “AbaF is well connected with both business and the arts, and we can help you work out a strategy that is right for your business – free of charge,” she said. Nationally AbaF is funded by the Federal Government and many of Australia’s top corporate organisations. In the ACT, AbaF is supported by the ACT Government and the Canberra Business Council. Through AbaF’s volunteering services – AdviceBank and BoardBank – businesses and individuals in the corporate sector are matched with arts organisations.
April 2010 | B2B in Canberra
“In our first eight months we have focused on AdviceBank and BoardBank,” Bea said. “If you’d like to apply your business, financial or legal skills in a different environment, come to us – we may have a gallery, theatre company or orchestra that could use your advice. it’s a great way to contribute to the community, and it’s fun too.” AbaF also provides a range of professional development courses and activities and encourages its many councillor companies to provide opportunities to promote the value of arts to business. “B2B in Canberra magazine fully supports AbaF and will be promoting its local achievements in coming issues,”B2B Publisher, Tim Benson said. For further information, or to discuss opportunities for you or your company to become involved visit www.abaf.org.au or contact Bea Brickhill on 6247 4199 or email@example.com.
wouldn’t be as “ We successful as we are
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without sponsors such as RSM Bird Cameron from the Canberra business community.
Carrie Graf Canberra TransACT Capitals Coach
S N O I T A L U T A R G CON
S L A T I P A C T C A s n a r T A R CANBER e
l t i t L B N W h t 7 r u o y on
“We’re proud to sponsor Australia’s best women’s basketball team and Canberra’s most successful national sporting team.” Garry Lee, ACT Managing Director RSM Bird Cameron
The team at RSM Bird Cameron helps Canberra businesses achieve business success. To find out how your business can work in winning ways, phone 6247 5988.
RSM Bird Cameron Ph: (02) 6247 5988
www.rsmi.com.au B2B in Canberra | April 2010
Harold Mitchell The art of business by Tim Benson, B2B Publisher
hen Harold Mitchell speaks - people listen: not only because he has created the largest media agency in Australia but because he is passionate about business and the arts. Harold Mitchell*, executive chairman, Mitchell Communication Group, recently spoke to a packed audience at a Canberra Business Council lunch about the importance of the creative industries to Australia’s future. The lunch was sponsored by The Canberra Times, Australian Business Arts Foundation and Australian Institute of Company Directors. Harold Mitchell had three main points to make: the creative industries are essential for our economy and our understanding of ourselves as a people; the changing world of the media offers us a great future if we foster creativity in our people; and the 'lucky country' is on a roll – hang on for the ride. Harold quoted George W. Bush then President of the United States to illustrate the importance of the creative industries to our future: “As tools for learning, the arts and humanities have a positive impact on our children's cognitive development, their confidence, and their motivation. As we face the challenges of a new era, the arts and humanities will be vital to a future of innovation, opportunity and hope.” “George also knew that American civilization depends on the civilising forces of creativity and the arts and humanities just as much as the sciences and our abilities to effectively and productively organise ourselves,” Harold said. To the amusement of the audience he also reminded us of another famous George W Bush quote: “The French don’t have a word for entrepreneur.” But seriously, his point was that the United States wealth and prosperity (between 20 and 30 per cent global wealth) is not based on the size of its population or natural resources, but on its ‘openness to new ideas’ and its ability to ‘attract talent’ and ‘harness the creative energies of its own people’.
April 2010 | B2B in Canberra
Harold said, “It is America that ushered in the current era of high technology and encouraged a culture of perpetual innovation.” He also quoted American Economist Richard Florida from his book, the 'Rise of the Creative Class' where he wrote: “Access to talented and creative people is to modern business what access to coal and iron ore was to steelmaking.” In a sense the analogy is a good one for Australia. As one of the world's great trading nations we should be harnessing Australian innovation and talent and shipping it off to the rest of the world. To achieve this Harold said, “We must foster and attract the world’s sharpest and most creative minds. Many of these of course are our own people who departed for greener pastures in the past. We need to invest in education and immigration to strengthen our talent base which has become depleted over recent years with the brain drain - wherever talent goes, innovation, creativity and economic growth are sure to follow.” Harold has a very positive outlook for the Australian economy if we follow this path. “Here in Australia, we’re part of Asia, the six hour time zone which will within two decades become the strongest economy in the world. We’re in a very, very good place,” Harold said. But what about Canberra? Well according Harold, “Australia is lucky to have a city as great as Canberra.” He said, “Scratch a little bit of Canberra or Adelaide and you find a vibrant cultural and arts scene. Scratch a little bit of Brisbane and ... more Brisbane.” *In 2004 Harold Mitchell was awarded the Officer of the Order of Australia for his services as a benefactor and fundraiser in support of artistic and cultural endeavour. He is actively involved in many community roles including Chairman of Care Australia, Chairman of the Melbourne Symphony Orchestra, Chairman Art Exhibitions Australia, Chairman Melbourne Rebels Rugby and Director of Tennis Australia.
Photography by Andrew Sikorski
Superannuation and small business update ADVICE
By Andrew Sykes Superannuation update – loans and in-house asset rules In a recent decision, the AAT upheld a noncompliance notice issued to a self-managed superannuation fund (SMSF) for breaching the inhouse asset rules. The SMSF made loans to a company, which was a related party of the fund. The total of the loans exceeded the in-house asset rules limit of 5%. The Tribunal noted that the loans remained outstanding for more than four years after the breach. In addition, it considered the trustees’ offer of enforceable undertakings came too late in the day. A regulated superannuation fund is, generally, restricted from having more than 5% of the total market value of its assets at the end of an income year invested in in-house assets. An in-house asset includes a loan to a related party of the fund. • A non-complying SMSF is subject to a tax rate of 45% rather than the 15% concessional tax rate available to a complying fund. • An SMSF cannot extend a loan to a member (or a member’s relative), even where the in-house asset rules are not breached. Small business update – assistance for small businesses The Tax Office has introduced two measures to assist businesses that have an annual turnover of less than $2 million to manage their tax payment obligations. These measures are: • twelve-month general interest charge (GIC)-free payment arrangements and deferral of activity statement payment due dates.
GIC-free payment arrangements • A business with an activity statement debt, such as GST and FBT, can apply for a twelve month GIC-free payment arrangement. An application for an arrangement must be entered into between 1 June 2009 and 30 June 2010. • A business can renegotiate an existing payment arrangement entered into before1 June 2009 to take advantage of the GIC free payment arrangement. Deferral of payment due dates A business can also request a deferral of payment on its next activity statement. During the period of the deferral, no GIC will apply. The maximum deferral period will depend on whether a business lodges its activitystatement monthly, quarterly or annually.
Andrew Sykes is a partner at RSM Bird Cameron. For information on business improvements, contact the experienced team at RSM Bird Cameron, 103-105 Northbourne Avenue Canberra, T.6247 5988. www.rsmi.com.au
Wills for blended families By Stephen Bourke
lended families are not always a ‘Brady Bunch’ of happiness which can make estate planning particularly difficult. An estate plan should not be devised as an isolated or compartmentalised event. Instead, financial goals should be understood in the context of the legal system and the law about wills and estates. Following are some things to bear in mind when estate planning: Who should be the executor? The executor is a person who: 1. makes the funeral arrangement 2. identifies, locates and secures the assets and liabilities of the deceased 3. obtains a grant of probate under the will 4. pays creditors 5. distributes assets in accordance with the will 6. hands to the trustee of any trust created under the will, assets to be held in the trust. In a blended family the appointment of the executor can cause tension especially if the executor is not trusted by all the members of the family. Careful selection can avoid costly legal problems. Who will look after the children? Ongoing parenting of minor children in a blended family is subject to a complex web of Federal and state/territory law. Under the Family Law Act 1975 each parent has ongoing parental responsibility for their children. It may be altered by a court order. Thus when parents separate and orders are made about ongoing parental responsibility, one parent may be responsible
April 2010 | B2B in Canberra
for providing day to day care (including residence) while both parents may share the long term parental responsibility. What happens when the parent responsible for providing residence dies? Where that parent dies, and the court orders do not say what is to happen on the death of that parent, the surviving parent (even though that parent is the surviving natural parent) cannot automatically move the children to live with them. If the deceased parent has appointed the step-parent as a testamentary guardian (ie, under their Will) then the step-parent and the other natural parent may have to share parental responsibility. It starts to get increasingly complicated. Estate planning for separated people, or people in blended families is tricky. Expert advice during your life can save your family the costs and stress of sorting it out after your death.
Stephen Bourke is a director in the boutique firm, Certus Law, specialising in superannuation, trusts and estate planning. He also consults to other practitioners through the consulting practice, SuperSplitting. Level 5, 28 University Avenue T: 6268 9090 www.certuslaw.com.au
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Making the Third Sector tick By Phil Butler
Inspiring small business to take the next step
he importance of the not-for-profit (NFP) sector is not widely apIt is hoped that the research will assist us, and the wider community, preciated. While NFPs (sometimes referred to as the organisa- by providing a means of tracking the proportion of directors who are tions of the ‘Third Sector’) contribute approximately $50 billion to involved in the NFP sector, the types of organisations to which they conAustralia’s gross domestic product and employ eight per centInstitute of the tribute, the skills they provide and the amount of time they contribute. The Australian of Company Directors workforce, the extent of volunteering in the sector is often unrecognised. The study will also support the work that we are undertaking with re(AICD) iswe Australia’s forWe are concerned that in order to remain At the Australian Institute of Company Directors, recently con- membership gards to reform in institute the third sector. directors andthe continuing ducted a study of the contribution that directors make delivering to the NFP sec-knowledge effective and attract best directors, these organisations need not be burtor. For AICD members, having an NFP board role is quite common. Three dened by unnecessary laws and regulations. It is important to keep in mind learning in the field of directorship. in five directors surveyed serve on an NFP board often in addition to other that without these organisations Australia would be a very different place. demanding for-profit board roles. To assist further in this area, the Australian Institute of Company more information, contact Laura The typical NFP non-executive directorFor also held two NFP board ap- Directors is holding its inaugural Director Connection evening on 28 pointments, which involves between six and 20 hours work month – 764 April.633 This event bringthe together directors Tierney on a1300 or will visit equivalent to around six weeks work a year, which is almost double the seeking board roles and NFP boards that are website at companydirectors.com.au contribution of the average volunteer in Australia. seeking new directors. Where the NFP organisations relied on fundraising to deliver their mission, NFP directors showed they play a major role, with three quarters of respondents taking on responsibility for fundraising, whether through personally donating (36 per cent), encouraging donations at official events (38 per cent) or securing donations from other sources (34 per cent). The Third Sector encompasses a wide range of organisation types and the diversity of sub-sectors which directors contribute to. The most common sector which respondents were involved in was comPhil Butler is state manager of the Australian Institute of munity services (31 per cent), followed by health (28 per cent) and eduCompany Directors’ ACT Division. For more information about AICD 's course programs and events, call 6248 5954. cation (25 per cent).
Managing projects – 'some thoughts' By Jerome de Rose
aily we see evidence of projects being managed, mismanaged, completed, stalled, on budget, over budget and the list goes on. Managing projects requires a special skill set. Following are some useful pointers for successful project management. The starting point of any project is to clearly define it. What are the goals? Who are the stakeholders? What is the scope (how big is it)? What are the resources available and do the resources limit the scope? Once the project is defined, a plan is needed. The plan should cover aspects such as timelines, budgets, tasks, sequence, roles and responsibilities. The plan should also include consulting with stakeholders, risk management, occupational health and safety aspects, cost evaluation, staffing plan and a communications plan. The project manager or leader is not necessarily the boss but could be the subject expert or the project initiator or someone who oversees the project. Once the plan is finalised, responsibilities, deadlines, costs, processes etc are assigned and implemented. If the project is not going according to plan the project manager should seek alternative processes, funds, methodologies to get it back on track. Supporting staff to execute their part in the project is paramount and ensures frequently the quality of the project. Projects not completed on time have cost, operational and loss of reputation implications. During the project execution it is important to monitor progress and to keep accurate records and reports. It is also important to communicate with and update stakeholders on the status of the project, regardless if projects are on target or not. Communication with stakeholders is
April 2010 | B2B in Canberra
vital! Project managers must have the foresight to identify possible impediments, and manage the critical aspects of the project. Finally, on completion of the project it is essential to bring it to a formal closure by evaluating its success and/or failure. Accurate records and recordkeeping enables the project manager to prepare the final report and this would assist in ensuring that future projects are executed accurately, timely, efficiently and on budget. If your business needs help with project management training, CIT has the perfect solution. The Diploma of Project Management teaches the nine principles of project management in a fully online course, allowing participants to study at times that suit them. No class times or time away from work, but full support from trained online facilitators. This course is accredited with the Australian Institute of Project Management.
Jerome de Rose is the director of the CIT Centre for Business. Call 6207 3542 to find out how CIT can work with your organisation to up-skill your staff. http://www.cit.act.edu.au
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New WiDi technology for HD Web experience By Sam Gupta ADVICE
ay goodbye to those messy cables in the lounge room and hello to a new way of driving customers to your business! Intel recently launched its Core i5 and i7 processors with WiDi, which stands for wireless display technology. With a click of a button on your laptop, you can wirelessly transmit the screen to your television in high definition. You can browse the web, watch a movie, view YouTube videos, and look at your photos – the list just goes on. To truly enhance the experience, WiDi also transmits sound to your home theatre or sound system. Plug in your Bluetooth wireless keyboard with a mouse and you’ll be king of your lounge room! How does this technology affect us as business owners? Well, we all watch television – it’s an important part of our lives. Currently, advertising on the web is more economical than advertising on television. So it follows that you’re likely to get more for your advertising spend when customers start browsing the web from televisions in their lounge rooms. Customers will be more be relaxed by virtue of the fact that they're in their lounge rooms and already used to watching adverts on the TV. Through WiDi, you’ll be able to promote your business on popular websites using interactive banner advertisements. Thinking ahead, you might want potential customers to play a small flash game online as a part of your advertisement or encourage
customers to ‘click to go in a draw to win’. You will then ask them to fill in a simple registration form through their TV. What’s more, you could combine your advertisement with a timebound discount offer with customers clicking through to your website and buying online. What is so amazing is this is all made possible from the television. The possibilities are just endless when you start combining television with web. So, if you have been thinking about starting that eCommerce store or online ordering system, this is the time to do it. Like it or not, web is going to be an even more important part of our lives. Take time to find out more about WiDi technology because it is coming to lounge rooms soon.
Sam Gupta is the managing director of Synapse Worldwide. If you would like to discuss how your business can best take advantage of online technologies, please contact Sam on 1300 785 230 or firstname.lastname@example.org
Build a strong performing team in your business By Elsa Ramiro
t is clear that no matter what industry or profession, the employment and importantly, has a solid reputation for successfully sourcing, attractmarket is shifting. What was an employers' market during the global ing and importantly, caring for its candidates. Remember, the recruitfinancial crisis of 08/09, is now fast becoming a candidate’s market with ment agency you choose is also representing your brand in the marketthe talent shortage returning. The more talented, the more specialised, place, so choose wisely.” the more in demand candidates are, the more employers have to do to Randstad has had a long-standing presence and built a strong repuattract and retain the best talent. tation in the ACT market for providing professional recruitment and The smarter and more innovative businesses understand that signifi- HR services to a range of state and federal government departments cant investment must be made into their own human capital, and they and many other commercial businesses with the aim of building strong are benefiting from this investment. Ensuring that your business makes performing teams. the right choice each and every time when hiring new staff and that they Expert consultants at Randstad provide recruitment and HR services are forming a strong team is critical to success. specific to roles within business support, industrial, health and commuLeading recruitment and HR services company, Randstad, understands nity care, PR communications and creative, Likeasyou, his success relies theeducation, right team around him. this notion, an official partner of the Formula Oneon AT&Tgetting Williams Team. accounting and sales and marketSuccess in Formula One requires commitment of asupport talentedteam. team Ours ing, as well as providing consulting servAt Randstad, we have our ownthe high performance is meticulously trainedHR to find the right performing at the best of their ability. This is consistent with Randstad's ices to organisations in Canberra. people for the right companies and vice versa. For more information on why you should choose Randstad for abilityalltoyour attract, coach and retain the best people for its global client recruitment & HR requirements, visit www.randstad.com.au base by living the core beliefs of teamwork, excellence and people who form the foundation of success. “One of the best decisions an employer can make is to choose a recruitment company whose overall goal is to attract and retain top talent for its clients,” says Elsa Ramiro, executive manager of Randstad Business For further information, please contact Elsa Ramiro, Support in Canberra. executive manager of Randstad’s Business Support division “You need to know that your recruitment partner is an expert in your 24/3/10 10:50:09 AM in Canberra on 02 6245 2992 or you can contact Elsa at chosen field, offers you the scope you need, has a proven track record email@example.com. www.randstad.com.au
April 2010 | B2B in Canberra
We work with you and your people in: • Training and development • Facilitation • Mentoring & coaching • Consulting • Cultural audit & change We provide tailored solutions focussing on: • Enhancing communication skills • Mindfulness, well-being and self-worth • Maximising team performance • Managing life and organisational change • Leadership and followership • Pre-empting emerging challenges • Developing a service mentality Contact Barbara Baikie on (02) 6230 2210 firstname.lastname@example.org www.wickconsulting.com.au Specialists in
Capital Region BEC
Intro to Business Workshops with Colin Emerson
This excellent two and one half hour workshop is for business intenders and those who are in the early stages of their business plans. Dates for 2010: Wednesday 3rd February - Canberra. 9.30 am to 12.00 pm Wednesday 3rd March - Queanbeyan. 9.30 am to 12.00 pm Thursday 11th March - Yass. 6.00 pm to 8.30 pm Wednesday 7th April - Canberra. 9.30 am to 12.00 pm Wednesday 5th May - Queanbeyan. 9.30 am to 12.00 pm Wednesday 2nd June - Canberra. 9.30 am to 12.00 pm
To secure your place call: 6297 3121 for details visit www.crbec.com.au ‘The services provided by Capital Region BEC are partially funded by the Australian Government.’
Like you, his success relies on getting the right team around him. At Randstad, we have our own high performance support team. Ours is meticulously trained to find the right people for the right companies and vice versa. For more information on why you should choose Randstad for all your recruitment & HR requirements, visit www.randstad.com.au
24/3/10 10:50:09 AM
topic: Future of
hot topic 32
April 2010 | B2B in Canberra
ach year a larger share of the Australian Capital Territory’s budget is absorbed by health expenditure. As a Government we have factored growth in health funding into our forward estimates and we are delivering record levels of surgery. At the same time, we are experiencing unprecedented demand for public hospital services. In this context, we welcome further national debate on the future of health care and how governments can sustainably fund leading-edge health services into the future. The ACT Government has offered the Prime Minister Kevin Rudd in-principle support for his health reform plan, provided there is recognition of several unique features relating to the provision of health care in Canberra. These are the additional costs incurred by the ACT in running health as a result of decisions made prior to self-government – an acknowledgement that 25% of our activity is generated by patients from NSW, and the fact the ACT Government does not own or operate its second public hospital, Calvary Hospital at Bruce. The ACT Government has recently announced a new proposal
ccording to the latest key health performance indicators, as shown in the Productivity Commission Report on Government Services, the ACT Labor government is currently presiding over one of the worst performing and most expensive health systems in the nation. Increasing demand for a number of essential services is making it increasingly difficult for many vulnerable in our community. ACT residents face the longest median waiting time for elective surgery in the nation at 72 days, which is more than double the national average at 34 days. Our emergency departments are also under huge pressure, where the ACT records amongst the worst waiting times in the high volume 'urgent' and 'semi-urgent'. Other areas of concern include cancer services, GP numbers, bulkbilling rates, aged care services, mental health, staffing issues and preventative health measures. Health spending in the ACT now consumes around $1 billion a year or nearly a third of the ACT Budget, and continues to grow at 11% p.a. This is the highest growth rate in the nation. The Government’s capacity to fund and deliver other services will be severely undermined without a strategic shift in health policy.
he Greens believe providing a well-resourced and best practice public hospital system is the best way to deliver the highest possible care to the most number of people in our community. There has been significant debate recently about how governments can reform our hospitals, so that they run more efficiently and can meet increasing levels of demand. While the ACT Greens think there are some positives with the Australian Government’s recent announcements on this subject, they are very light on detail and we have a number of concerns around out-patient and communitybased services and the proposed fee-for-service model. The ACT is a major provider of health services to the region, including acute and triage services through our hospitals. This does need to be considered in any reform process, and in the overall demands that are being placed on ACT hospitals. It does seem that a possible approach would be to create a regional set-up including the ACT, Queanbeyan and surrounding areas. We do need to acknowledge that state and territory borders are often arbitrary ones when it comes to many areas of service delivery, particularly with health.
to buy the hospital while allowing Little Company of Mary Health Care to remain as the operators. We hope this will address the concerns of those within the Catholic Church – who felt the previous proposal would diminish the role of Catholic health care providers in the ACT – while still enabling the ACT to sustainably finance the redevelopment of the campus. Mr Rudd’s health reform plan seeks to establish local hospital networks, which in many ways is what we were trying to achieve through the original Calvary proposal which involved the Government owning and operating the hospital as it does the Canberra Hospital. In the meantime, the ACT Government is moving ahead with plans to deliver a $1 billion plus investment in health infrastructure to prepare our health system for the future. This year there will be construction activity on the Canberra Hospital campus as a range of health infrastructure projects ramp up, including the start of works on the new 40-bed Acute Adult Mental Health Inpatient Unit and the new $97 million Women’s and Children’s Hospital. A suite of new facilities are already under construction at the Canberra Hospital and will open this year, including a new $10.5
The ACT Labor government’s very obvious failure to manage and deal with today’s challenges raises serious doubt over its ability to deliver the range and quality of health services that will be required into the future with an increased population and with more complex health needs. Government demographic projections, which predict a 49% increase in demand for health services by 2022, further strengthens the case for significant reform. To date, the Government has relied purely on a 'bricks and mortar' approach to the health system, yet their record on delivering infrastructure on time, on budget or within scope is woeful. While the Opposition supports what we see as the necessary expansion of health infrastructure, there must be no mistaking the need to more comprehensive reform of our health system. The reforms outlined in the Canberra Liberals discussion paper ‘The state of our Health’ include: Firstly – a change in focus from treatment at the acute hospital end of the health care spectrum to one that has a greater emphasis on prevention, detection, early intervention and care in the community. Secondly – better coordination of all elements of health care, including
The focus of the federal reforms and the health system in general, is on the acute hospital setting, yet we should be placing much more emphasis on preventing people from becoming acutely unwell. Our hospitals are facing escalating demand as chronic illness increases. In response to this, the Greens believe governments should use stronger measures to target some of the main causes, including obesity, smoking and alcohol. While progressive steps have been taken on the smoking front, there is still a lot to be done in relation to obesity and alcohol. It seems only the most courageous leaders are willing to take on the junk food and liquor industries. The National Preventative Health Strategy released last year by the Preventative Health Taskforce represented an opportunity to make strong recommendations on these key issues, yet the strategy did fall short in these areas and seemed to offer ‘more of the same’. Mental health is another area which is now receiving much greater attention, at least publicly. It has been underfunded and neglected, with the vast majority of people experiencing a mental illness receiving very little care until they reach a crisis. This
million Neurosurgery Suite which will position the Canberra Hospital as the first in Australia to house IMRISneuro; and a new $4.1 million 16-bed Surgical Assessment and Planning Unit to streamline admission for acutely ill surgical patients. This year an $11.4 million, 16-bed Intensive Care/High Dependency/ Coronary Care Unit at Calvary Hospital will be opened. The ACT Government is investing $90 million in cutting-edge health technology so our health system is 'e-ready' for the future, so all parts of our health system 'talk' to each other. The ACT Government is committed to investing significantly in health services and infrastructure to maintain Canberra’s position as the healthiest community in Australia.
Jon Stanhope ACT Chief Minister
the involvement of public and private health service providers, community groups, ACT and Federal Government resources, and patients. Thirdly – provision of more specialised sub acute beds and services for patients who could be better cared for outside hospitals in their homes or in facilities such as residential aged care. The Canberra Liberals are committed to the provision of public health services and improving access to those health services. We are currently engaging with the community on the important issue of health reform and a link to the State of Our Health can be found on the Canberra Liberals website: http://www.canberraliberals. org.au/html/s02_article/article_view.asp?id= 432&nav_cat_id=146&nav_top_id=59
Zed Seselja ACT Opposition Leader
is a further area where a focus and investment on preventative measures would have a significant impact on our hospital system. The Headspace model championed by Australian of Year Professor Patrick McGorry, is an integrated service delivery model for young people, which not only looks at a young person’s health but other areas of their life such as housing and employment, which are all crucial to enabling people with a mental illness to get and stay well. Putting a greater emphasis on preventative health can ease the pressure on the hospital system, by addressing the symptoms and factors behind many conditions before they reach a crisis point or require acute care. This has been recognised in numerous reports, inquiries and reviews across the country and overseas.
Meredith Hunter Parliamentary Convenor, ACT Greens B2B in Canberra | April 2010
Act WORK Safety commissioner
Risk management – know what it means Mark McCabe ACT Work Safety Commissioner
Risk management is an important way to protect your workers and your business, while at the same time complying with the law. It helps you to focus on the risks that really matter in your workplace – the ones with the potential to cause real harm.
n many instances, straightforward measures can readily control risks. For example, ensuring spillages are cleaned up promptly will reduce the likelihood of people slipping, just as keeping cupboard drawers closed, or taping down cords on the floor, can help to ensure people do not trip over unnecessary hazards. The law does not expect you to The law does not expect you to eliminate all risks – that eliminate all risks – that is not is not always achievable, no matter how desirable it might always achievable, no matter how be – but you are required to protect your workers as far desirable it might be – but you are as is reasonably practicable. Risk management is one of required to protect your workers the tools available to you to as far as is reasonably practicable. achieve that. management practice Risk management is one of the tools Good "Risk management is recognised as an integral part of available to you to achieve that. good management practice. It is an interactive process consisting of steps, which, when undertaken in sequence, enable continual improvement in decision making. Risk management is the term applied to a logical and systematic method of establishing the context, identifying, analysing, treating, monitoring and communicatACT Work Safety Commissioner ing risks associated with any activity, function or procP.O. Box 158 ess in a way that will enable organisations to minimise Canberra City ACT 2601 losses and maximise opportunities. Risk management T: 6205 0333 F: 6205 0168 is as much about identifying opportunities as avoidE: email@example.com ing or mitigating losses" – Australian Standard AS/NZS 4360:1999 - Risk Management For health and safety information and guidance Defining hazard and risk www.worksafety.act.gov.au Hazards and risks are not the same thing. www.safetyforum.org.au A hazard is an act or condition that has the potenwww.safeworkactawards.com.au tial to cause damage to plant or equipment, or result www.actsafetyshow.com.au in an illness or injury. Hazards can be categorised by 34
April 2010 | B2B in Canberra
the type of outcome, energy exchange process or geographic location – e.g. manual handling hazards, slips and trips, laundry hazards. A risk is the likelihood of a specific consequence occurring. Risks are usually expressed in terms of likelihood and consequences – e.g. the risk of contracting Ross River Fever while working in Tasmania might be considered to be very low. In many cases, the terms 'hazard' and 'risk' are used interchangeably. However, remember that 'hazard' has a more general application and 'risk' a specific application. Risk management has three main stages – risk identification, risk assessment and risk control. In many cases, in the early phase of identifying risk we may in fact be looking to identify all the risks associated with a particular activity or process, in which case the activity is more properly referred to as hazard identification, risk assessment and then risk control. Strategic approach to the management of hazards and associated risk The aim of the process is to minimise the likelihood or consequence of a particular risk to a level that is minimal and that we are prepared to accept. The Risk Management process includes: 1. Identification of a hazard 2. Identification of the associated risk 3. Assessment of the risk – which includes: – the likelihood – the consequence – assigning a priority for rectification 4. Control of the risk – using a hierarchy of control measures consisting of (in order of preference): A. Elimination B. Substitution C. Isolation D. Engineering Controls E. Administrative Controls F. Personal Protective Equipment (PPE) 5. Documentation of the process 6. Monitoring and review of the process.
The importance of International student ambassadors The ACT Government is working with international students to boost ACT businesses’ access to bright minds and global networks
n 2008–09, over 9,000 international students ‘We know that reputation, informal tescontributed around $260 million to the ACT timonial and word-of-mouth marketing by economy through the fees they paid and the ACT graduates are key factors in the business goods and services they consumed. That and education-related decisions future stumakes international education the second larg- dents make.’ est source of the ACT’s export income. The program has both formal and informal Less measurably, many international students elements, all with a strong business focus. Three supported business sustainability and growth as official briefing events are held over the course employees, and made significant contributions of the year following a welcome and ‘induction’ to the ACT’s cultural richness and diversity. by the Chief Minister in late February. The first Now an ACT Government initiative is helping session is about the Canberra story – its origins, make sure the value of international education development, demographic, social and ecois better understood and tangible and intan- nomic make-up and role as the political capital gible benefits to the community are sustained of Australia. over the long term. It is enlisting the talents and A mid-year briefing focuses on innovation, enthusiasm of international students like Baba invention and entrepreneurship in the ACT, and Alhadji from Mali (see panel) as advocates or a final session is around working in Canberra, ambassadors for studying, workheld in coning and living in the ACT. junction with Paul Ryan, General Manager ‘The Program works with students key business of CIT Solutions, the Canberra organisations. Institute of Technology’s com- from a wide range of countries Late in the mercial training arm, says that year, the Chief international students are a and disciplines to support the Minister hosts unique and valuable resource in a ‘graduation’ marketing of the ACT’s education ceremony and a number of ways. ‘Canberra’s educational inthe institutions and tourism industry in inducts stitutions place a great value on first of the folthe benefits that International key international markets.’ lowing year’s students bring to the institutions ambassadors. and to Canberra. This ranges Less forfrom bringing different experiences to the class- mally, the student ambassadors are invited to parroom to bringing their culture to campus life,’ ticipate in and contribute to a range of cultural, Mr Ryan said. ‘And many of them have both an business, sporting and social events. interest and opportunity to remain in or return There’s a growing understanding among to Canberra as skilled and business immigrants, businesses that as the ACT economy grows and building our business and intellectual capital becomes more globalised, the need to recruit and skills. They’re a great complement to our bright people with global connections is growbroad, multicultural and tolerant society.’ ing commensurately. The International Student The Ambassador program works with a select Ambassador Program is designed to help meet group of students – about 25 this year, covering that need. the broadest possible range of countries, fields The prospects for a sustainable ambassador and levels of study, and tertiary institutions in program are excellent. Despite changes to miCanberra – to give them a strong base of knowl- gration laws and safety concerns elsewhere in edge and appreciation of the ACT in a business, Australia, ACT universities, vocational colleges political, cultural and educational sense. and schools are already reporting strong growth ‘They’ll become well-informed advocates in international student enrolments in 2010. for the ACT among their networks with other ACT-based firm Economic Futures Australia students already in Canberra and back in their delivers the program on behalf of the ACT home countries,’ Mr Ryan said. Government.
Chief Minister, Jon Stanhope with Baba Alhadji
Panel profile: Talking Timbuktu Baba Alhadji is a skilled networker by both necessity and inclination. As the only student in Canberra from Mali in West Africa, Baba, 29, needed social relationships to round out his studies towards a Masters in Teaching English as a Second Language at the University of Canberra. As a qualified teacher and club organiser from Timbuktu, Baba thrives on personal interactions. So in 2009, his first year of two in Canberra, Baba set up ‘Global Faces’, a social network of international students at UC promoting friendship, support and cross-cultural understanding and, of course, establishing a promising web of international friendships into the future. Baba’s networking skills and initiative made him a natural for the International Student Ambassador Program. Having been attracted to Canberra’s manageable size (Timbuktu’s population is just 35,000), its diversity and the quality of the course at UC, he’s looking forward to the year’s ambassadorial ‘training’. ‘I want to act as a kind of bridge between my region and Canberra,’ Baba says. ‘Neither of us knows much about the other, and I can see lots of benefits both ways. Canberra is a great place to live, study and work, and West Africa would benefit from more Australian awareness, tourism and investment.’
B2B in Canberra | April 2010
Canberra business council
A Budget that means business By Chris Faulks Chief Executive Officer, Canberra Business Council Upcoming Events Canberra Times Business Series Guest Speaker: Robyn Archer Hyatt Hotel Cost: $77 Members $99 Non-Members $700 Table of 10 members 12.30pm – 2.00pm Thursday 22 April 2010
ACT Budget Breakfast Guest Speaker: Katy Gallagher MLA National Press Club Cost: $65 Members $75 Non-Members $600 Table of 10 members 7.30am – 9.00am Wednesday 5 May 2010
Federal Budget Breakfast Guest Speaker: Lindsay Tanner MP, Barnaby Joyce MP, Robert Gottliebsen and Jeremy Lasek as MC Parliament House Cost: $70 per person $650 Table of 10 7.30am – 9.00am Wednesday 12 May 2010
To register all events www.canberrabusinesscouncil. com.au
Principal Members Actew Corporation, ActewAGL, Bank West, Bega Cheese, Bluestar Printing Group, Clayton Utz, Cre8ive, Ernst & Young, Elite, eWay, Medibank Health Solutions, Hindmarsh, Holistech, KPMG, MBA, National Australia Bank, National Museum of Australia, NEC Australia, Staging Connections, The Village Building Co, Thyssen Krupp Marine Systems Australia
April 2010 | B2B in Canberra
The 2010-11 ACT Budget will be released next month, and sets a major challenge for the ACT Government. The current ACT Budget involves a great deal of stimulatory expenditure, up 7.1% to $3.6 billion for the year.
uch of this expenditure is for core services such as health and community care (27.1%), schooling (20.6%) and territory and municipal services (10.3%), but it also includes funding for new initiatives as part of the federal government's National Building and Jobs Plan. The end result is that the ACT Budget is not expected to return to a balanced position until 2015-16. The situation has now worsened due to the ACT's reliance on Commonwealth Government grants. A recent CGC review will see the ACT receive $29.9m less in 2010-11 than it would have under the previous formula. This shortfall must be added to the existing $21m in necessary Budget savings required for next financial year. Canberra Business Council has always held the belief that we must be economically responsible in any request we make of Government. We recognise that the ACT Government is facing a difficult situation in putting together the 2010-11 ACT Budget. We understand that increases in expenditure or reductions in business taxation are unlikely to be tenable. However the Council wants to remind the ACT Government that business has done its part – some would say much more than its fair share – to shoulder the burden of the economic downturn. Across the board businesses in the private sector implemented efficiencies and innovations, and delayed expansion plans so as not to face undue risk during a volatile period. It is appropriate therefore to examine what the ACT Government can do to emulate the successful strategies which local businesses have adopted to get back into the black. The first important lesson for the ACT Government is to seek further efficiencies within existing expenditures. Just as businesses tightened their belts to the level required by the economic crisis, Government should also rise to the challenge and find efficiencies where none may have seemed possible before. Second, the ACT Government should focus on its core business: strategic planning, policy development and regulation. Government should not compete in the provision of non-core services which can be delivered more efficiently by the private sector. Third, the ACT Government should continue to invest public money into areas of the economy which provide the best return on investment.
Tourism is a critically important industry in the ACT contributing over 5.5% of the ACT's Gross State Product. No-one would question the ACT Government’s $500,000 investment in the Masterpieces from Paris exhibition at the National Gallery of Australia which has drawn record numbers of people to Canberra and injected millions of dollars into the ACT economy. Similarly, investment in other events and facilities throughout the Territory including the upcoming Centenary of Canberra celebrations and the Australia Forum, will maximise the potential contribution of cultural, business and recreational tourism to our economy. Knowledge-based, innovation and creative industries are part of what makes Canberra a unique place to live, but they are also a significant contributor to the economy. Education earns the ACT around $200m a year; creative businesses account for around 11% of businesses in the Territory – almost double the national average; and the ACT's ICT industry conducts more than $3.5b in sales of goods and services each year. The growth potential in these industries is virtually limitless given the right financial and regulatory environment. This includes Exportorientated industries, many of which simply need to be given assistance in opening the right doors overseas whereupon they launch into rapid and successful expansion. Government-funded programs such as the Canberra Business Council-managed ScreenACT and Exporter's Network, along with the not-for-profit Lighthouse Innovation Business Centre, and various business grants and loans schemes must be bolstered in the upcoming ACT Budget. Last but not least, investment in infrastructure is a cornerstone of the Territory's sustainable growth, but needs to be conducted strategically, with appropriate transport links, incorporating the latest technology, and in a planned manner to coordinate with existing networks. The Council strongly believes that a fully integrated Infrastructure Plan for the ACT is absolutely necessary before proceeding. A focus on core business, strategic planning, and maximising ROI – these business fundamentals will see the ACT Government return to a balanced budget sooner rather than later.
It’s your chance to tell the act department of educatIon and traInIng where It should spend Its traInIng dollars In 2011
make sure your Industry Is heard!
ltations with industry The ACT Department of Education and Training is holding consu and where funding sectors to determine what the ACT’s training priorities will be in 2011 should be allocated. nment funding totalling Each year, the Department administers ACT and Australian Gover and training (VET) and more than $23 million for training within the vocational education which industry assess to community education sectors in the ACT. Work is underway sectors will receive priority funding in 2011. organisation, public sector It is your chance as an employer, business group, registered training future training needs. or community services organisation to have your say about the ACT’s g Priorities Here’s what some people said after attending the ACT Annual Trainin Consultation Forum in their industry sector:
currently there is limited funding for traineeships in the beauty industry and change needs to occur. I felt that everyone at the forum was given a good hearing.
Veronica shepherd, rto manager, optimum training and develop
have your say on future training priorities in the act and also find out more about apprenticeship opportunities for your workplace. Jo powell, education and training advisor, act & region chamber of commerce & Industry
the industry forum concept is good with all the right players in the mix. what’s needed now is more representation from stakeholder groups.
a toyota group
chris mullins, general service manager, Janrule pty ltd, canberr
Have your say about your industry sector! Visit www.det.act.gov.au to find out when and where the consultation forums are being held. Call 6205 7052 or email firstname.lastname@example.org for more information.
Give your business wings with the 2010 iAwards Alison Abernethy Manager, CollabIT ACT
Are you a Canberra-based ICT company looking to grow your business? Are you interested in networking and forming partnerships with other SMEs, national and multi-national companies? Then CollabIT is for you!
CollabIT’s mission is to facilitate the Canberra ICT community working together to create a supportive business environment.
April 2010 | B2B in Canberra
ollabIT is an engagement and business development initiative that links small and medium sized enterprises (SMEs) with multi-national corporations (MNCs) and other stakeholders in the information and communications technology (ICT) sector. CollabIT’s mission is to facilitate the Canberra ICT community working together to create a supportive business environment. CollabIT aims to accelerate the growth of local ICT SMEs by delivering innovative and competitive solutions. Funded by the ACT Government, CollabIT is an industry development program of the Australian Information Industry Association (AIIA). For more information about CollabIT, visit our website: http://aiia.com.au/pages/collabitact.aspx iAwards 2010 – Give your business wings with the 2010 iAwards! The iAwards is the leading awards program for Australian technology innovators and the only truly international awards program delivered to the national ICT community. They recognise the importance of technology solutions to the creation of strong and efficient business in all industries as well as the imperative of innovation across the economy. Most importantly, the awards honour business achievements and provide unparalleled marketing opportunities and credibility in a competitive marketplace. There are 18 categories to choose from, covering areas such as e-Government, e-Health, Security, Student Projects and Tourism. • Nominations Close 28 April 2010 • ACT iAwards Announced July 2010 • Phase 2 Judging 3 – 4 August 2010 • Gala Dinner 5 August 2010
The iAwards provide business with the opportunity to be recognised as a leading ICT innovator in the Australian marketplace. Don’t miss this chance to get involved! Applications close 28 April 2010. Nerida Gill from Admin Bandit – Winner of the 2009 e-Inclusions & e-Community iAward says, “Winning the national iAward for e-Inclusions and e-Community endorsed in a big way the benefit our software brings volunteer treasurers and the financial governance of the community organisations they serve." "The national recognition gave us a boost in profile that attracted an investor at a crucial time in our growth. The kudos provided by the iAwards win also contributed to Admin Bandit receiving favourable support for a partnership proposal with a major bank. Added to these external benefits, the awards process itself was a great vehicle to reflect upon and evaluate our success, which was a shot in the arm for our morale and even more so when we went on to win at the state level and nationally,” she said. For more information on how to enter or receive updates on the progress of the iAwards visit: www.iAwards.com.au Upcoming events 29 April – E-Health briefing The use of technology for improvement of service delivery – in the health sector. 27 May – E-Health briefing E-Health issues in the ACT. In the current climate of health reform, these E-Health briefings for industry are not to be missed. 17 June – CollabIT Networking Breakfast Cloud Computing. To view a full list of upcoming events go to: http://aiia.com.au/events.aspx
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Act and region chamber of commerce & industry
Fair Work Act – an interim assessment Greg Schmidt. Director, Workplace Relations ACT & Region Chamber of Commerce & Industry
All of the major initiatives of the federal government’s Fair Work Act 2009 are now in place. While most provisions of the Act commenced from 1 July 2009, some of the last big pieces of the framework fell into place from 1 January this year when the National Employment Standards and Modern Awards commenced operation.
he National Employment Standards (or NES), a set of legislated minimum conditions of employment, are relatively straightforward. Because the NES are set out in the Fair Work Act itself, they apply to all employees covered by the national system – which means all employees in the Australian Capital Territory and most employees in New South Wales and the other States. Not everyone will enjoy being bound by the Five of the ten elements of the NES minimum conditions of employment, but for deal with leave entitlements (both paid their clarity in stating what the minimum and unpaid) while conditions actually are, the NES score at least the other five provide for other basic 8 out of 10. Unfortunately, it’s a different story employment conditions (maximum with the Modern Awards... hours of work, notice of termination, etc). Not everyone will enjoy being bound by the minimum conditions of employment, but for their clarity in stating what the minimum conditions actually are, the NES score at least 8 out of 10. Unfortunately, it’s a different story with the Modern Awards, which also came into operation on 1 January 2010. Modern Awards are intended to cover the majority of National System Employees who are not covered by a Workplace Agreement, including a significant number of employees now covered by an award for the first time. Corporate Sponsors The Australian Industrial Relations Commission proACTEWAGL, 104.7 / Mix duced 122 Modern Awards by 31 December 2009, the 106.3, Prime TV, The deadline imposed on the Commission by Government. Canberra Times, The Regrettably, not all of the 122 Modern Awards were finalGood Guys Tuggeranong, ised at that date. Piecemeal variations are still being made Duesburys Nexia, Synapse to many of the Awards with the result that award compliWorldwide, B2B in Canberra. ance is something of a moving target for employers. Associates and Affiliates Another Modern Award issue causing some conRetail Traders Association, sternation for employers is ambiguity in the coverage Australian Industry provisions of some awards. Some Modern Awards Defence Network are occupation-based, but most are industry awards Foundation Member – that is, most Modern Awards cover a particular inAustralian Chamber of dustry. Unfortunately, the boundaries between some Commerce & Industry
April 2010 | B2B in Canberra
industries are blurred and employers are not helped by the long and convoluted coverage provisions inserted in some awards. An issue that will become more critical for employers from June is the Transitional Provisions in most of the Modern Awards. No doubt the Transitional Provisions were inserted by the AIRC with the best of intentions, to soften the shock of increases (or in a few cases, decreases) in wages, loadings and penalty rates. The Transitional Provisions typically will see these rate changes phased in over a period of 5 years. Employers able to pay “above award” rates will not be troubled, but employers who must pay at the award rate can expect to have a lot of trouble just working out what the “award rate” is during the phasing-in period. It will be important for employers to ensure that they are aware of their proper award obligations during this period. Of course, there are some areas where the Modern Awards do provide some opportunity for employers. For example, every Modern Award contains an "Award Flexibility" term that allows an employer and an employee covered by the Award to make a written agreement that changes the way that some specific award provisions apply to that employee. There are a number of requirements that an Individual Flexibility Agreement must meet, and there may be some cost to the employer in administering a number of different arrangements. However, the ability to make an Individual Flexibility Agreement can provide benefits for both the employer and worker. There are many other aspects of the Fair Work Act, not examined here, whose full effect will only be known with the passage of time and some test cases through the tribunals. Interim Assessment for the Fair Work Act 2009: Shows promise, but had been expected to be performing better by this time. The Workplace Relations team of the Chamber has a long history of supporting members to navigate through the complexities of the Workplace Relations environment. To become a member of the Chamber please call 6283 5200 or visit www.actchamber.com.au.
Chamber of Women in Busiiness
Business women on how to achieve 'work-life balance' CHAMBER OF WOMEN IN BUSINESS
Jean McIntyre, President Chamber of Women in Business
Jean McIntyre discusses the difficult issue of ‘work-life balance’ for our region’s business women.
CWB next event National Speaker Lyndsey Baigent on ‘Overcoming the Fear of Self Promotion” Tuesday 20th April Brassey Hotel Barton. Cost: Members $50.00 Non-members $60.00 Register: www.cwb.org.au For more information: T 6282 6255 F 6282 7191 E firstname.lastname@example.org www.cwb.org.au
April 2010 | B2B in Canberra
ften women create small businesses as a way to earn an income while offering flexibility to be able to care for family members. This usually requires exceptional organisational skills. CWB member Carolyn Queale of ‘SpySee’ (the customer experience experts) says: “It is always a challenge as a mother and wife, my biggest challenge would have to be getting the mix right and giving both my children and husband time with just me as well as time with all of us together.” Korina Choundary of KTL Solutions agrees: “I find it an ongoing battle trying to balance my business and family. The most difficult part about it is feeling guilty. When running my business, I feel guilty that I am not spending more time with my family.” Both Korina and Carolyn have strategies in place to better balance this from scheduling ‘me time’ at the gym and time with the family to 'switching into Mum mode' when leaving the home office. Korina says: “I now leave my mobile phone in the office when I leave. I don’t check emails on weekends. I have found that drawing a line between the two is the only way to cope with the competing needs.” They are also both very grateful of the support they get from family and friends. In Carolyn’s view, “Having a support network of other business mums has been great as I can ring them up and vent my frustrations and they understand.” Carolyn and Korina have good advice on work-life balance for other women who are thinking about going into business. From Carolyn: “Build up a community of women around you that understand, and mix and talk to them regularly. Don’t let anyone tell you, ‘you can’t do it’ just believe you can, take action and you will get there.” Korina says: “I have come to accept that I do the best for both my family and my business. It took a long time to get here and if I were to stop and think about it for a length of time, I would start questioning myself. Live life to the fullest and be content with this.” CWB is a place where business women like Carolyn and Korina can meet with other women who are trying hard to achieve balance in their personal lives and run successful businesses. Come along to our next event and share your experiences. We’d love to meet you.
Purple Tick Profile – Robert Prideaux, Ailean OnLine CWB: What attracted you to Purple Tick – why did you sign up? Robert: Primarily, as the computer business has such a bad attitude to everyone, not just women –it is a chance to show we are not all so snooty about non computer people. I get frustrated with many of my peers, who look down at end users. Women of course get a worse deal than men in this business. CWB: Has being a Purple Tick business made you think differently about service to women? Robert: If anything, it has made me doubly careful to speak in 'plain English' with my clients – it is so easy to slip into jargon. Women are just not interested in computer esoteric – they view them as tools and want a clear and concise discussion as to how the computer they need will do the job they need it for. CWB: What do you think will be the best benefit you’ll gain from being a Purple Tick business? Robert: It will be nice to know there is a 3rd party referring women to any business where they will not be told a lot of rubbish. In my misspent youth, I was often asked by my girlfriend as to the veracity of say a mechanic’s comments about her car; or their complete dismissal of her comments about its mechanical state. This attitude is still (amazingly) prevalent in IT. Of course, anything that gives you some credibility with more than 50% of the population does not exactly hurt business either! CWB: What advice would you give to business owners thinking of becoming a Purple Tick Business? Robert: Just do it! The great majority of the requirements, really just boil down to “treat your ALL customers like the valuable people they are”. Physical things can be fixed – attitude is the killer and that is the hardest thing to address.
00054_FOD B2B Advert_ACT_Layout 1 18/03/2010 1:58 PM Page 1
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B2B in Canberra | April 2010
Act exporters' network
2010 ACT Chief Minister’s Export Awards By Brent Juratowitch President, ACT Exporters' Network Upcoming Events Sport & Fitness Exporters Cluster Meeting Sport & fitness exporters come together to share experiences regarding offshore opportunities. Level 10, Australian Institute of Chartered Accountants, St George Building, 60 Marcus Clark Street, Civic 3:30-5pm Tuesday 4 May 2010
ACT Exporters’ Network and Canberra Business Point Joint Networking Function A free networking function will be held with guest speaker Mr Neil Bolton, CEO, Recruitment Systems. Yellow Edge, Unit 8, 9 Sydney Avenue, Barton 5:30-7pm Wednesday 12 May 2010
Breakfast with the Parliamentary Secretary for Trade the Hon Anthony Byrne MP The Parliamentary Secretary for Trade will discuss his role in implementing export, business development and investment attraction programs. CIT School of Hospitality, Level 2, Constitution Ave, Reid 7:15 for 7:30 – 9am Thursday 27 May 2010
To register for these events www.canberrabusinesscouncil. com.au
As Canberra Business Council begins its preparations for the launch of the 2010 ACT Chief Minister’s Awards Program on 27 April 2010 it is timely for ACT and surrounding region businesses to start thinking about their current export activities.
s General Manager of Recruitment Systems, an ICT software company based in Canberra I have always seen value in the recognition and profile that awards programs such as the ACT Chief Minister’s Export Awards offer local exporting businesses. The objective of the awards program is primarily to showcase the ACT and region’s top exporters. For Recruitment Systems, the awards play an important role in increasing our profile and credibility overseas, particularly in the more than ten overseas markets we do business in. For 2009 ACT Chief Minister’s Exporter of the Year Sentinel – an environmental monitoring solutions firm – it has been a long and challenging road to exporting success. Last year was an extremely successful year for Sentinel. In addition to receiving the coveted ACT Chief Minister’s Exporter of the Year Award, Sentinel placed 28th in BRW’s Fast 100 Companies for 2009. “Through entering the ACT Chief Minister’s Export Awards we are able to track our firm’s development and reemphasise our credentials as a robust and well managed small to medium enterprise.” “Winning the ACT Chief Minister’s Exporter of the Year Award and advancing as a national finalist to the Australian Export Awards sends a clear message to our customers that we are serious about our business and that we will be there for the long term no matter what our size,” Rod Sandison said.
2009/10 Australian Export Hero David Gaul (centre) with Immediate Past President of the ACT Exporters’ Network, Michael Cliff (right) and current President Brent Juratowitch (left)
April 2010 | B2B in Canberra
I would strongly urge ACT and surrounding region exporters to consider entering the awards. The process in itself provides the opportunity for reflection of your business processes. Applications open in late April and will close in late July 2010. The ACT Chief Minister’s Export Awards Presentation Luncheon will be held on 8 September 2010. If you are interested in learning more about the Awards Program and eligibility criteria please email michael.cliff@ cliffassoc.com.au or email@example.com. The 2010 ACT Chief Minister's Export Awards are managed a by Canberra Business Council on the behalf of the ACT Government. David Gaul – Australian Export Hero One of our success stories is CEA Technologies founded in 1983 by David Gaul and his business partner Ian Croser; then a small defence consultancy business in Canberra; now a world renowned provider of high technology systems to defence forces around the world. It is David’s outstanding contribution to building the Territory’s position and performance in international trade over the last 30 years which has been recognised by the Australian Institute of Export (AIEX)’s through the prestigious Australian Export Hero Award. Having left the relative security of a career in the Australian Navy, David was determined to establish an Australian-owned and operated company that produced cutting edge radar and communications technology that was as good, if not better than that being imported from overseas. At the time of establishing the business there was statistically less than a 5% chance of success for fledgling advanced technology businesses, especially one that had plans to compete on the world stage with multinationals such as Raytheon, General Dynamics and Boeing. Despite the initial hardships, CEA underwent an amazing transformation, from a small two person consultancy to employing over 260 staff, turning over in excess of $50 million per annum. On behalf of the ACT Exporters’ Network, including its sponsors, the ACT Government, Canberra Business Council, the Centre for Customs & Excise Studies and AusIndustry, we congratulate David on winning this prestigious award.
“Growing my business takes effort and passion. So I take RSM Bird Cameron’s advice.” John Norris Managing Director Norris Cleaning Company Pty Limited
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Canberra Southern Cross Club
Encouraging environmental initiatives – a business opportunity Carol Sawyer General Manager, Canberra Southern Cross Club
Communities, groups and individuals around the world are becoming actively involved in saving the environment. The business and corporate world is also becoming increasingly involved and should continue to support these efforts as well as encourage new ways of working.
For more information: Canberra Southern Cross Club Woden T 6283 7200 Tuggeranong T 6293 7200 www.cscc.com.au 46
April 2010 | B2B in Canberra
ncouraging staff to adopt new ways of working by implementing both smaller and larger initiatives in the workplace has proven a positive experience for everyone involved in schemes put into practice over the past year at the Canberra Southern Cross Club. These initiatives have also given the community and business world in Canberra proof that a combined effort can make an impact and achieve results. To assist us and to gain valuable support, we entered into an MOU with the Department of the Environment, Water, Heritage and the Arts to examine energy and water usage, waste generation and management at two of our venues. Recommendations about reduction of greenhouse gases, environmental and commercial sustainability and the improvement of operational efficiencies are all being implemented. Overall DEWHA identified a total of 50 energy saving opportunities at the two venues which could reduce greenhouse emissions by almost 2,300 tonnes per annum. Six water saving opportunities were identified with a total potential saving of over 1,000 kilo litres per annum, along with several waste saving opportunities. Our relationship with Department of the Environment, Water, Heritage and the Arts and our membership of Club’s NSW EcoClub program, ensures that the initiatives we are implementing are being used as an example to assist other clubs, organisations, and the community as a whole, to achieve their own environmental and sustainability goals into the future. We have standard environmental programs for: • reduction and better use of water consumption • reduction of kitchen waste going to landfill • reduction and better use of energy. Water consumption initiatives include a project to reduce watering of lawns and gardens at our Woden venue through installation of water tanks to collect and use water for the maintenance of lawns and gardens. The Club also converted the fairways at its Pitch and Putt facility to warm climate grass, which reduces the amount of water required to maintain the course. An irrigation conversion uses bore water and potable water from the pond. The simple act of replacing older
style taps and shower heads at our Southern Cross Health club facility has also saved water. Staff are taking on the challenge of collecting all organic waste in the Club’s kitchens for recycling at a local vermiculture facility. All food scraps, tea bags, coffee grounds, even serviettes and paper hand towels are collected to be sent through a recycling process using hot composting and composting worms. Worm castings are then used as fertiliser. The Club’s Environmental Manager, Bruce Grimmond said by choosing to recycle organic waste this way, the Club is saving tonnes of waste going into landfill. During a three-month organic waste recycling trial at Woden just over 17 tonnes or 45.08 cubic metres of organic waste was collected. All Club venues have now adopted the practice, with Woden continuing to average 5 tonnes of organic material each month. The simple act of fitting timer controls to heating, ventilation and air conditioning units, installing motion detectors to areas that do not need to be permanently lit, and installing timers on poker machines to allow shut down in non-trading hours, has helped to save on energy use. Supporting initiatives of other organisations is also an important part of the Club’s environmental policy. By simply providing space at our reception areas, the Spastic Centre’s ‘Don’t Dump It Donate It’ campaign was a success and its two-fold objective was realised. Mobile phones were recycled rather than being sent to landfill and the Centre raised much-needed funds. We also provided support for an intitiative to help younger community members to learn about environmental issues. A donation by the Club to Belconnen Junior Landcare Group enabled the group to buy new equipment suitable for children and take part in the Ginninderra Catchment Group activities which works to improve the health of the catchment. Environmental sustainability is a cornerstone of operational policy at the Canberra Southern Cross Club. Everyone is involved. The Board of Directors, Executive and Senior Management and all staff are committed to continuing to implement, promote and support environmental initiatives for the community’s benefit.
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So if you’ve been waiting months for someone else to let not great returns –their and life easy – now for property investors, now Proof that things really do come inthey threes Tamara, Teagan and Julia really love what – the make Speak togood Tamara, Teagan or Julia now And transferring your property management is do simple: LIVEin offers everything you could ask for in property return you deserve. your property, contact LIVEin now and start making the just in the north, but all over Canberra. great returns – and life easy – for property investors, now So you’ve been waiting months for someone else let not Proof that good things really do come threes onif02 6262 5232. Tamara, Teagan and Julia really love what – to make just pick updeserve. the phone and we’ll take careinthey of thedo rest. management. 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prove it first, by waving your first two month’s of everything. Adding up toTeagan more than in rent Not only doallTamara Baxter, Smith andproperty Julia Price properties, while they sit back and let$8,700,000 LIVEin take care have been enjoying outstanding returns on their After that, you pay property management fee ofinvestment just Over 400 that north Canberra investment property owners in Woden and Tuggeranong. Try LIVEin with noifarisk management fees you sign up before May 1st. each year. And now opportunity is more available to$8,700,000 property investors offer you Canberra’s best property management, but they’ll of everything. Adding up to than in rent properties, all while sit back and let 3% LIVEin take care 8% – been Canberra’s bestthey value, and around lessowners than have enjoying outstanding returns on their investment Over 400 north Canberra investment property in Woden and Tuggeranong. prove it first, by waving your first twoSmith month’s property each year. 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THE UNIVERSITY OF CANBERRA
Universities and the business of knowledge transfer Professor John H Howard Pro Vice-Chancellor, Development, University of Canberra
‘Research Commercialisation’ is often seen as the principal method by which knowledge generated in universities is transferred for application in industry.
The knowledge transfer activities with the business sector are a critical and important way in which the university contributes significantly to the economic and social well being of the city and the region.
For further details about how your business can interact with the University, please contact Professor John H Howard at the University of Canberra on (02) 6201 5050.
April 2010 | B2B in Canberra
his form of knowledge transfer typically takes the form of licensing or sale of intellectual property or through the formation of start up companies. In February this year Knowledge Commercialisation Australasia (KCA) released its annual survey of research commercialisation1 It covered activity during 2008 and indicated that Australian universities generated a total of $39.7m in royalties from licensed technologies, formed 16 new start-up companies, and raised $90m in capital for start-up companies. Income generated from research commercialisation in Australia is modest when compared with the significant funds invested in research in Australian universities. But universities are not measured by their research commercialisation performance alone. They are measured on the basis of research excellence as well as the impact of research in terms of adding to the stock of useful knowledge. Bringing research into application and use for the benefit of society, the environment and the economy is the essence of knowledge transfer. There are however, many other avenues of ‘Knowledge Transfer’ from higher education institutions to the broader general community. In fact, knowledge transfer through commercialisation accounts for only a very small proportion of the totality of knowledge transfer activity from universities to industry, government and the community. A recent international study has drawn attention to the importance of three other broad categories of knowledge transfer under the caption knowledge transfer through engagement2: • Problem solving activities – joint publications, contract research, consultancy, prototyping and testing, external secondments, creation of physical facilities • Community based activities – public lectures, school projects, exhibitions, performing arts, exhibitions • Public space and people based activities – external lectures, participation in networks, membership of advisory boards, student placements and projects. This study reported that not only is there a great diversity of modes of engagement with external organisations, but there is wide participation by academic staff – with three quarters of staff having participated in some
form of knowledge engagement activity at least three times over the previous three years. Evidence from a study conducted at the University of Canberra in 2008 suggests a similarly high level knowledge engagement by staff, with a range of activities including: • Development of a range of degree courses, bespoke graduate programs and centres of study in response to industry consultation and jointly identified need • The commencement of allied health services delivery and a clinical placement program offering on-campus • Participation in, and membership of, the work of professional associations and government councils and committees • Participation by faculty and staff in community organisations • University support for various festivals and cultural events and activities both on and off campus; • Involvement by faculty and staff in local and national policy debates • Providing community access to the university’s sporting facilities. Most recently, the university has also: • Instigated a ‘Work Integrated Learning’ program that seeks to increase and enhance levels of work based learning across all faculties and disciplines • Commenced the development of a student-led communications agency • Co-hosted on-site events and activities with the Lighthouse Innovation Centre. The knowledge transfer activities with the business sector are a critical and important way in which the university contributes significantly to the economic and social well being of the city and the region. We welcome ideas, thoughts and proposals from government, industry, and community organisations to extend our business of knowledge transfer through engagement. 1 KNOWLEDGE COMMERCIALISATION AUSTRALASIA INC. (2010) Commercialisation Metrics Survey 2008, Report. Perth. 2 MOORE, B., ULRICHSEN, T. & HUGHES, A. (2009). The Evolution of the Infrastructure of the Knowledge Exchange System: A Report to HEFCE. Cambridge, Public and Corporate Affairs Consultants (PACEC), Centre for Business Research University of Cambridge.
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