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The weekly newspaper for air cargo professionals No. 1,155
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1 NOVEMBER 2021
DIGITAL CARGOBOOKING TAKES OFF WACA OPENS NOMINATIONS
THE Air Cargo Week World Air Cargo Awards will once again be an exciting highlight of air cargo China 2022. The ceremony will showcase ten specific industry categories as follows:
CARGO FORCE’S $100M USPS DEAL
Airfreight Forwarder of the Year Air Cargo Handling Agent of the Year Air Cargo Charter Broker of the Year Airport of the Year Air Cargo General Sales Agent of the Year Air Cargo Industry Customer Care Air Cargo Industry Achievement Information Technology for the Air Cargo Industry Air Cargo Industry Marketing & Promotional Campaign Cargo Airline of the Year
The Awards will be in two stages – a nomination stage and a voting stage. Nominations open on Monday November 1 2021 and will close on Friday December 10 2021. Nominations can be made for any air cargo sector organisation around the world by any person or organisation, using the official nomination form on www.aircargoweek.com. Companies are permitted to nominate themselves, however, they will not be able to vote for themselves.
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INSIDE
WFS WINS AFKLMP CDG CONTRACT
AIR France KLM Martinair Cargo (AFKLMP Cargo) has awarded Worldwide Flight Services (WFS) a contract to provide cargo handling staff ... PAGE 2
IN SITU FOR ANOTHER TWO YEARS
FOLLOWING two years serving the membership and industry, TIACA (The International Air Cargo Association) has announced that ... PAGE 2 ASM: WILLIAMSON’S FAREWELL
FREIGHT forwarding companies remain committed to delivering a suitably festive Yuletide, as we witness a seasonal whirlwind of ... CARGO Force is opening four new facilities across the United States to facilitate mail and express mail services in partnership with United States Postal Service (USPS) after signing a $100m seven-year contract. The new facilities, located in Seattle, Washington; San Diego, California; Detroit, Michigan; and Orlando, Florida, cover 17,300 sq m total and will create 255 new jobs across the four sites. “The opening of these new facilities expands the 26 years of
partnership we have developed with USPS and broadens our customer offerings across the United States,” said Jared Azcuy, chief executive officer (CEO), Cargo Force. “The extension of our relationship with USPS will see Cargo Force begin providing mail handling services at four new locations, as well as continuing to provide these services at the existing sites across Jacksonville International Airport, Florida, and Eppley Airfield, Nebraska. “This represents considerable business growth for Cargo Force
and is an important step as we seek to expand our North American footprint.” The Seattle facility opened its doors October 4, and the San Diego, Detroit, and Orlando facilities will open November 1. Cargo Force, based in Miami, Florida, provides terminal handling services for the USPS Priority Mail service product and has played a key role in the development of USPS products including the CDF Pilot Program and the outsourcing of the Military East Coast HUB.
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AN-225 FLIES COVID-19 TESTS
ANTONOV Airlines, a world leader in the transport of outsized and super-heavy air cargo, has delivered 110 tonnes of COVID-19 ... PAGE 5
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NEWS
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WFS WINS AFKLMP’S CDG PALLETISATION LANES CONTRACT
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Volga-Dnepr completes complex project after two-month planning
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ir France KLM Martinair Cargo (AFKLMP Cargo) has awarded Worldwide Flight Services (WFS) a contract to provide cargo handling staff for one of the palletisation lanes at its freight terminal G1XL at Paris Charles de Gaulle Airport for the next two years. Laurent Bernard, vice president cargo France at WFS, commented: “This is the first time that our teams at Paris CDG are providing cargo airline assistance via an in-house customer warehouse operation instead of in our own facility. “I would like to congratulate our transition managers Anastasia Maciejewski and Pascal Wannyn, who stepped up to the challenge, and acknowledge the help of our support functions in successfully
building a dedicated team of 30 people capable of working in a different operating environment, and ready to deliver the high standards of Air France Cargo. This is a new business model for WFS in France and a welcome opportunity to consoli-
date and extend our partnership with Air France.” WFS already provides cargo handling and documentation services for Air France at Paris Orly and at regional airports in the French provinces.
TIACA re-appoints chair and vice chair
FOLLOWING two years serving the membership and industry, TIACA (The International Air Cargo Association) has announced that current chair Steven Polmans and current vice chair Sanjeev Gadhia will continue in situ for the next two years. The board of directors considered and approved an additional term for the current chair and vice chair to ensure there was stability of leadership and a longterm focus at the board level. The board has complete confidence that this will be in the best interest of the association and industry. The re-appointment will allow continuity of leadership that will steer the association through its executive summit in March 2022 and the Air Cargo Forum which will be held in its new home at the Miami Convention Centre in November 2022. “I am grateful for the strong support that the board of directors has given me
Steven Polmans
Sanjeev Gadhia
by this re-appointment. The industry and the association have recently faced many challenges but have risen above them. “I look forward to continuing the work that has already begun on ensuring the association is financially viable and can meet the needs of our members, who are the real drivers of this association. We will continue to ensure our efforts are membership and content-driven and will focus on the membership, advocacy, partnership, knowledge, sustainability and events,” stated Polmans. “I am proud of the work that we have achieved; transforming the Association, particularly during such a difficult time for the industry, was quite an achievement but we still have a lot of work to do and I look forward to continuing our work for the members and the air cargo industry. “I appreciate the confidence the board has shown by this re-election,” stated Gadhia.
ASM marks Williamson’s retirement
AGENCY Sector Management (UK) (ASM) hosted a reception in September in London to mark the retirement of Bill Williamson as the HM Revenue & Customs (HMRC) chairman of the Joint Customs Consultative Committee (JCCC). Williamson retired formally at the last in-person meeting of the JCCC on February 23 2021 and September was the first opportunity for members on the trade side to get together. Williamson took over the chair in 2012 following Mike Norgrove, who had briefly taken on the role following the retirement of Doug Tweddle. In June 2010, Peter MacSwiney, ASM chairman, took over the trade chair role, forming a partnership with Williamson that has lasted nearly a decade. “The progress Bill has brought during his tenure as chairman has been essential to the development of Customs policy and how businesses collaborate with HMRC,” said MacSwiney. “One of the key takeaways from the partnership was
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Peter MacSwiney, chairman, ASM (left), and Bill Williamson, former JCCC Chairman have worked together for nearly a decade the rationalisation of the overall structure of the JCCC by creating Sub Groups to deal with operational and policy issues on specific aspects of Customs.” A large focus of the group in this period was the negotiation with the European Commission of the Modernised Customs Code (MCC), which ultimately became the Union Customs Code (UCC), the leg-
islation in force today. “The model introduced by Bill led to the JCCC being cited as an example of the gold standard of government–business consultation for government departments to emulate,” said MacSwiney. In 2019, the JCCC celebrated its 50th anniversary where members, present and past, met in Whitehall.
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olga-Dnepr Airlines and Fracht FWO Inc have orchestrated the delivery of a boiler from Milan to Lincoln, Nebraska, USA to ramp up the local production capacity of a plant in Sioux City, Iowa. Almost two months of thorough planning with active involvement from both European and USA teams of both companies, design and production of a special cradle, tackling of customs issues with an additional stop-over in Bangor, Maine and loading procedures in Milan livestreamed on YouTube channel of the customer – these are just a few ‘behind-the scenes’ of the daily all-cargo operations. A nine-tonne cradle was produced by the shipper and delivered to Malpensa Airport for effective loading procedures. The whole flight lasted two days and consisted of five legs with tech stops in Liege, Keflavik, Gander and Bangor. The latter being included for smooth international customs procedures. After landing at Nebraska, the special equipment weighing over 93 tonnes was trucked to its final destination in Iowa to be assembled on the plant. Ekaterina Andreeva, commercial director of Volga-Dnepr Airlines, highlights: “This has been one of the most memorable projects for our team in years – challenging loading, complex routing, production of a dedicated cradle, provision of special equipment from the Volga-Dnepr’s equipment store – these are all the pillars of the outsized and superheavy charter operations we are most experienced in. We would like to thank our customer, Fracht FWO Inc, for well-co-ordinated work and trust. In fact, this was a second charter flight operated within seven days with them and we are proud to support them with our unique freighter solutions. “This is the fifth aircraft that The Fracht Group have chartered with us this year and as usual, the shipment moved smoothly with a very happy customer.”
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NEWS
TURNER AT THE WCS Yasmin Turner, our Features Editor, took the opportunity to catch up with Awery Aviation Solutions
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he complexities of the cargo industry have long meant it has been notoriously slow in its digitalisation. But, judging by the amount of tech companies that roamed the exhibition hall at the World Cargo Symposium (WCS) in Dublin last month, things are set to change.
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One such company leading the way in aviation technology is Awery Aviation Solutions, which recently launched its CargoBooking platform. CargoBooking allows customers to request air cargo quotes, compare spot rates, book AWBs and track shipments all in one place. “CargoBooking is a tool for our customers to complete all their digital processes,” explained Vitaly Smilianets, Awery CEO and founder, speaking to ACW at WCS. He noted that the platform makes it easier for airlines and GSAs to connect with their customers. “The platform is used in two different ways. Either freight forwarders will have direct access to the airline or GSA or we integrate CargoBooking into the email of the GSA or airline so the information about the shipment request can be taken directly from the email of the freight forwarder. The freight forwarder
Tristan Koch can then review, cancel or book the shipment.” Tristan Koch, Awery’s chief commercial officer added: “At the moment most of our clients are under what we call a White Label Solution. This means we have airline and GSA partners that use our platform under their own brand.”
Historically the cargo sector has been slow in the uptake of digitalisation, especially compared to the passenger side, which has resulted in fragmented supply chains and inefficiency. One of the reasons behind this slow uptake is the complexity of cargo booking systems, Koch believes. “I think globally there were far fewer passenger reservation systems, so digitalisation was not as complex as for cargo, which has many airline and GSA booking systems. To integrate our CargoBooking platform over the top of a lot of different Cargo Management Systems took, and is taking, a lot of development. However, we are working with a large number of the Cargo Management System providers and welcome the open and collaborative approach that they are taking – we are equally committed to these partnerships and would welcome more such arrangements. ” The CargoBooking solution has been two years in the making but is built on the technology developed by Awery over the past 10 years. The platform’s launch has coincided with the biggest disruption the aviation industry has ever seen, the COVID-19 pandemic. But the challenges of the past 20 months have in fact acted as a catalyst for the industry’s digitalisation. “Now, I think everyone wants to adopt this new digital way of doing business,” said Koch. COVID-19 lockdowns have pushed cargo sales teams to home working, which Koch explained also shifted correspondence from telephone to email, leaving agents inundated with emails of shipment requests. Much of the information requested on a daily basis could be self served, which is where CargoBooking comes in. “Our platform facilitates the freight forwarder’s ability to seamlessly and instantly visualise
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and receive the information they need to book a shipment,” he said. However, he noted that many customers are still reluctant to book online. For an industry that has been used to booking over the phone for decades, the idea of booking online may still raise doubts. However, Smilianets explained that the technology and artificial intelligence that powers CargoBooking is so rigid that it leaves no room for inaccuracies whilst it still remains agile as it is powered by machine learning. Koch added: “A big problem in airfreight has always been inaccuracies because there’s so much manual data entry inputting into multiple systems that you often get a mismatch of information. Just one digit wrong on an air waybill or a pallet number and it throws the whole thing out. “Those errors are hugely inefficient and expensive to everybody involved in the supply chain and one of the ways you eradicate those inefficiencies is to create accurate and timely information digitally. Smilianets said: “We want to ensure people are not spending their time copying and pasting information that can otherwise be generated using artificial intelligence.”
Creative work The introduction of technology into the booking process does not make good old brainpower obsolete. “There is still a need for the human aspect,” said Smilianets. “Our system enables people to do the ‘creative work’, things that add value and bring money to the client, rather than covering mistakes that wouldn’t have been made if they were automated in the first place. Though advanced artificial intelligence powers CargoBooking it certainly doesn’t take a rocket scientist to make a booking using the user-friendly interface. “From a user experience I do believe our platform is the best in class on the market. I have two teenage daughters and when testing the system, I would give them a packing list, for example, a shipment of 300 kgs, 6 boxes, and get them to open up CargoBooking to book it from Los Angeles to London. Within a couple of minutes, they were able to make bookings. “Nowadays people don’t want to laboriously type in information they just want to click, and get an answer. That’s where the industry needs to be, quickly.” Speeding up the process even more, Smilianets explained: “We have also been developing an AI led feature that takes the information from the email even when the information is sent as an image.”
The race is on Now the tech revolution has started, there’s no going back. The race is on.
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Bolloré appoints Bitature as chairman for Uganda subsidiary
BOLLORÉ Transport & Logistics has appointed Patrick Bitature as chairman of the board for its Uganda subsidiary. Bitature is a well-respected entrepreneur and philanthropist in Uganda and is the founder and chairman of Simba Group of Companies, an East African conglomerate, with interests in telecommunications, hospitality, real estate, education, energy, agriculture, oil and gas, and healthcare products. Bitature also serves as chair-
man on the board of Umeme Limited, Uganda’s main electricity distribution company and the chair of the Uganda Tourism Board Steering Committee. He also serves as co-chair of CURE Paediatric Teaching Hospital, which specialises in the treatment of neurosurgical needs of children. Keen on developing his community, Bitature founded the Patrick & Carol Bitature Foundation in 2010, a charity organisation focused on providing adequate healthcare and economic development opportunities to disadvantaged youth in Uganda. A fellow of the Institute of Chartered Secretaries and Administrators in the United Kingdom, Bitature is an alumni of the London School of Accountancy. “Patrick has been a trusted advisor to our board over the years and his proven entrepreneurial acumen and experience will be an asset to our business in Uganda.” said Jason Reynard, regional CEO for East Africa.
Kerry named Best 3PL Provider at AFLAS Awards KERRY Logistics Network Limited says it is “honoured” to be named the Best 3PL Provider for the sixth time and Best Logistics Service Provider – Sea for the second time at the 2021 Asian Freight, Logistics and Supply Chain Awards (‘AFLAS’), which recognised supply chain best practice in the region.
AN-225 Mriya flies 110 tonnes of COVID-19 tests to Austria
ANTONOV Airlines, a world leader in the transport of outsized and super-heavy air cargo, has delivered 110 tonnes of COVID-19 testing kits from Tianjin, China, to Linz, Austria, on the unique AN-225 Mriya for use in Austrian pharmacies. The global air freight market has experienced rapidly changing conditions in recent weeks caused by ongoing global capacity constraints and COVID-19 and Antonov Airlines provided an efficient and safe solution for the medical sector consignee. “We chartered the Antonov Airlines AN-225 to best serve the client’s needs in terms of capacity and availability,” said Tim Fernholz, charter sales,
Chapman Freeborn. “Antonov Airlines and Chapman Freeborn have once again partnered to benefit the end customer by sourcing solutions that are outside of the ordinary, such as chartering the world’s largest aircraft.” “Currently, there is a lack of transport capacity in the global market, particularly for maritime users, which has impacted air freight availability by increasing demand significantly,” said Andriy Blagovisniy, commercial director, Antonov Airlines. “The Antonov Airlines fleet of AN-124-100s is fully booked, which means our AN-225, with its 250-tonne payload, is in demand to source solutions.”
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TURKISH CARGO: FUTURE IS TECHNOLOGY-BASED
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arlier this year, Turkish Cargo announced its partnership with Freightos and its rolling out of Webcargo, a move that allows the fast growing carrier to provide forwarders with the ability to conduct real-time e-Bookings, access live rates, and see available air cargo capacity. Hüseyin Ceyhan – vice president, cargo sales (Western-Southern Europe) at Turkish Airlines decribed the importance of the collaboration and what is next in the digital drive. ACW: Why did Turkish choose WebCargo? Ceyhan: The future of air cargo is based on technological developments and digital transformations. Customers of the modern world demand complete and perfect visibility, faster, safer, and more effective transportation, online tracking in addition to more control on where, when and how their cargo is moving. As an innovative carrier, we understand the importance of digitalisation and we share a common vision on digitalisation of the supply chain providing better, easier and innovative solutions to our customers starting with e-Booking. ACW: How does the tool work? Ceyhan: We provide a new sales channel for our customers. Customers can book 24/7 and get quick responses. They can also modify their bookings with ease. What’s more important is that when they make their reservation through this channel, their booking will be approved without having a risk of rejection or staying in queue. This shortens and simplifies the booking process. Another advantage of online channels, regardless of forwarders’ business volume, is that every customer from all over the world whether big or small, can book their shipments with Turkish Cargo and benefit from our services. ACW: Can you explain the decision behind rolling WebCargo out across European countries? Ceyhan: As sales units, we are in constant contact with customers and take their opinions into account. The European market is
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very open to innovation, so there has been a great demand in this regard for a long time. Digitalisation is not an area where we can lag behind, both as a company and as a region. The WebCargo application has been implemented in our region, first in Spain and then in Germany. The journey is currently going well, there is an increasing graph both in terms of customer satisfaction and sales. Turkish Cargo has launched France and Italy in the past few days and we are moving forward to launch in the rest of Europe, America, and eventually globally. ACW: What feedback has Turkish Cargo received about WebCargo so far? Ceyhan: Turkish Cargo is proud to launch WebCargo services as an online sales channel and extend digital booking abilities in addition to its portal TK-Go. We have received very positive feedback from our customers who welcomed the joint co-operation between Turkish Cargo and WebCargo platform. Bookings can be made quickly by customers themselves where space confirmation can be instantly provided. Furthermore, instant support is provided for an enhanced customer satisfaction. ACW: How has the pandemic affected the demand for digital solutions? Ceyhan: The global pandemic has highlighted the need for air cargo to accelerate its digital and sustainable transformation, to develop collaborative business models, and speak with a united voice to emerge from this unprecedented crisis more resilient. During the period we have been working through, Turkish Cargo has rapidly adapted to the changing circumstances to maintain continuity in the logistics and supply chain. Turkish Cargo took steps towards digitalisation; one being the carrier’s Whatsapp Chatbot called Cargy, which offers the opportunity to learn AWB status and tariff enquiries based on O&D via WhatsApp to its customers. Thanks to this service, customers can easily get related infomation with 24/7 access from their phones. This process has been
highly appreciated and enhanced customer satisfaction. Within this framework, the air cargo brand has been conducting RPA technology integration, where software robots have come into force mainly for manual and repetitive routine works as well as for 24/7 operations, thus allowing improved business processes. Turkish Cargo also developed the online booking system TK-GO for customers, where all forwarders are able to perform online bookings, track transactions and claim cases. Our technological infrastructure investments have been focused on e-Commerce, many of which were designed long before COVID-19. These have been critical in practice during the pandemic period. These improvements have enhanced service quality to meet the needs of our customers and sector partners, involved in our global network, with conveniences thanks to our digitalisation-related activities. ACW: What’s next in the digital transformation? Ceyhan: As Turkish Cargo, we respond to the needs of the sector with our agile structure by closely following global changes and technological developments. Within this framework, we have built the SmartIST facility at Istanbul Airport, in line with our 2023 targets. Turkish Cargo will be moving its activities to SmartIST, our mega cargo facility, that is being constructed at Istanbul Airport, which is set to be fully operational in 2021 and be a major air cargo centre to enhance the brand’s activities for the years to come. Turkish Cargo’s SmartIST facility, which will provide a capacity opportunity of two million tonnes on annual basis at the first phase and will achieve a capacity of 4 million tonnes on annual basis at an area of 340,000 sq m upon the completion of the second phase. ACW: Which technologies power the facility? Ceyhan: The SmartIST facility has been equipped with Industry 4.0, Logistics R&D, Innovative studies, and technological infrastructure. Two different systems will be
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Hüseyin Ceyhan used, namely PCHS (Pallet Control Handling System) and ASRS (Automatic Storage and Retrieval System), for automation of the processes. PCHS system will be used to store the ULDs, which are unloaded from the aircraft or ready to be loaded onboard the aircraft and to transfer the same to the intended location automatically. The ASRS system will be used to store the smaller cargo packages, comprising the contents of the ULDs, and to transfer them to the intended location automatically, if and when so needed. These brand-new systems use their artificial intelligence to optimise movements and in minimisation of any intervention by employees and therefore enhance the quality of service. The new facility will address the needs of the market and maximise customer satisfaction by ensuring that all special cargo processes, from acceptance to delivery, in private areas (perishable, pharmaceuticals, valuable cargo, live animal transportation, express, e-Commerce cargo) are carried out with the highest possible standards of quality. By moving into SmartIST we also aim to improve operational speed and quality following the use and integration of several smart technologies, such as Unmanned Ground Vehicles (UGV), 3D ULD Planning, Wearable Technologies (AR and VR Technology), Unmanned Air Vehicles (UAV) into the processes to become one of the leading airlines worldwide in terms of capacity and service quality as well as offering fast transfer advantages to our customers.
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Çelebi: “We are motivated to work past the COVID-19 pandemic” RESILIENCE has been imperative for the aviation sector this past 20 months but even more so for ground handling companies which have been one of the worst hit sectors during COVID-19. Turkish-based Çelebi has certainly proved its resilience, something that has been achieved through the company’s agility and flexibility. “As all other aviation players, we have also strongly been impacted from by Covid pandemic,” explains Çelebi Aviation’s spokesperson Funda Eraslan, marketing and communications manager. “By taking necessary actions and implementing them into our operations we could slightly decrease its negative effects. “We have directly prepared and implemented our COVID-19 SOP in all our subsidiaries. All operational and managerial processes are reviewed and updated and new operational KPIs/ metrics are deployed with direct management involvement.” Transparency has been important, says Eraslan, and this includes communicating well with both external and internal customers. “We have offered operational flexibility to our customers with their instantly updated plans. Continuation of operations, especially cargo and warehouse handling, is critical and by taking all necessary actions we have continued to provide our services 24/7.” As for full recovery for the aviation industry, Çelebi is not expecting this any earlier than 2023. “Of course, in some countries this process might be faster and for others slower. We have
experienced some recovery since the start of the vaccination programme and hopefully things will continue get even better as this continues,” says Eraslan. That being said, the company has been active in progressing as a handler even in the challenging circumstances. In March, Çelebi was awarded a concession for the “Provision of Ground Handling and Cargo Services” at Julius Nyerere International Airport Funda Eraslan in Tanzania. “Our dedicated headquarters and operational teams are ready to carry out global quality service in Tanzania with the support of the local leadership. Our operational start-up team as well as ground support equipment are ready on ground for our valuable customers. “As a company, we are strongly motivated to work past the COVID-19 pandemic and keep our aim and focus on our planned growth in developing markets.” With over 10,000 employees, operating at 40 stations in five countries, on three continents, Çelebi sees room for growth. “Our ambition is to expand our geographic coverage into more
developing markets, while providing rewarding employment opportunities to a growing family of colleagues around the world and also meeting the service needs of our partners,” explains Eraslan. She says that the hot topic of the moment, digitalisation, is a key tool in Çelebi’s sustainable growth strategy. The company’s TaxiBot was recently entered in the sustainability category at GHI’s Pride Awards of Ground Handling. The pilot-controlled semi-robotic vehicle tows aircraft close to take off point without the need for the aircraft running its main engines. “We continue to provide TaxiBot services with our partner company in India, which significantly reduces fuel consumption by 85% and also reduces Foreign Object Damage (FOD) by 50%, thereby ensuring safety and less congestion at the airports. Use of Taxibots will also bring down the emission of CO2 and other noxious gases by 85%, and reduce noise pollution at the airports by 60%,” explains Eraslan. “As is stated in our company vision, we are always aiming to become the most admired and recognised global service provider for customers and employees. “As well as our vision, we are targeting to develop internationally bench marked aviation cargo terminals, which will create value for all stakeholders with trust and respect. At Çelebi, we are also evaluating every opportunity to increase our global footprint and be the most favoured service provider for our customers with our principles of quality, reliability and business ethics.”
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