Issuu

GLOBAL A

MANAGEMENT

WORLD ACW Digital is sponsored by AIRPORTS.COM FREIGHTERS.COM

FREIGH

FRE

Tabloid page bled.indd 1

23/12/2019 11:26

The weekly newspaper for air cargo professionals No. 1,063

13 January 2020

Think before you click Titan to lease converted Thomas Cook A321

Improve your email security culture

itan Airways is to lease a former Thomas Cook A321 that is being converted into a freighter. The A321-200 is being re-configured into an A321P2F by Elbe Flugzeugwerke (EFW) for US leasing company BBAM. The Airbus is the fifth freighter conversion being carried out for the San Francisco-based company to add to its eight cargo aircraft in its 513-strong fleet. The work, being carried out in Singapore, began late last month and is expected to be complete later this year. After the collapse of Thomas Cook in September last year, the 20-year-old A321, MSN1238, was stored in Manchester and Hampshire in the UK before being flow to Singapore. Alastair Willson, managing director of Stansted Airport-based Titan, told Air Cargo Week that Airbus MSN1238 will be the first of three A321P2Fs the airline will be adding this year to its fleet of two B737-400SFs and ten passenger aircraft. “The arrival of our first A321P2F fits perfectly

Exclusive by Stuart Flitton Below - An artist’s impression of the Titan Airways A321PF

with our strategy to move to an all Airbus fleet and re-establish ourselves in the cargo market, which is where the company roots are,” Wilson said. “We have been extremely impressed with the reliability levels and operating economics of our existing

passengers A321-200s and therefore believe the A321 will make an excellent freighter following conversion by EFW. “MSN1238 is the first of three planned A321P2F’s tha operated by Titan and is scheduled for delivery in September 2020. “The aircraft will then be made immediately available for ACMI and charter operations.”

The aircraft conversion is EFW’s second A321. The first, on an Airbus formerly owned by Turkish budget airline Onur, is

believed to be near completion after being transported to Singapore in late 2018. The A321P2F has 14 main-deck positions and can carry up to 27 tonnes over 1,900nm. At the

2015 Paris Air Show, Airbus signed an agreement with Singapore-based ST Aerospace, which both own EFW, for passenger-to-freighter (P2F) conversions for A320s and A321s. The manufacturer said that it a significant market demand of more than 600 PF2 conversions in the small freighter segment over the next 20 years.

New year, new www.azfreight.com

arket-leading air cargo website AZfreight.com has become even better after a New Year’s overhaul. A leading web developer was drafted in by Azura International management to

improve the website to allow easier access to the priceless information gathered over many years to create the industry’s leading database of forwarders and supply chain players. William Carr, Azura International

chairman, says: “We already had an industry-leading source of information for the airfreight industry. I invite all those involved in the supply chain across the world to visit azfreight. com to find out that important client,

supplier or new business source. “We have always been proud of being at the forefront of freight media and this investment in our data platform will only increase our usefulness to the industry and our stakeholders.”

Page 7

INSIDE ICELANDAIR CARGO’S 3-YEAR DEAL

ICELANDAIR Cargo has agreed a three-year deal to handle all shipments to and from Iceland for FedEx and TNT that will go into effect ... PAGE 2

CATHAY STAFF PRAISED

CATHAY Pacific Cargo staff worked “tirelessly through these challenging times”, the freight carrier has said, looking back on a ... PAGE 4 10/10: AA CARGO LOOKS BACK

NEVER slow to blow its own trumpet, American Airlines Cargo revisits the decade just gone. “As we close out 2019 and prepare ... PAGE 5

TAMPER EVIDENT SEALS

THE healthcare and pharmaceutical industries are two of the most high security industries in the world. Dealing with thousands ... PAGE 9

aircargoweek.com

Icelandair Cargo’s 3-year FedEx and TNT deal

celandair Cargo has agreed a three-year deal to handle all shipments to and from Iceland for FedEx and TNT that will go into effect early this year. Having acquired TNT in 2016, FedEx is merging the operations of TNT and is also looking to expand its operations in Iceland in co-operation with Icelandair Cargo. As a result of the deal, Icelandair Cargo will increase to seven a week its flights to Liege in Belgium, an important base for FedEx/TNT and will fly three times a week to East Midlands Airport in the UK. Gunnar Már Sigurfinnsson, Icelandair Cargo’s managing director, said: “The agreement with FedEx and TNT is one of the largest Icelandair Cargo has made for this type of transportation. “Increased cargo capability to Europe [means] increased opportunities for Ice-

landair Cargo’s clients, such as Icelandic exporters of marine products. “Their goal is to quickly and securely provide markets in Europe with fresh products.” Icelandair Cargo has greatly benefited from parent carrier Icelandair’s decision to add Boeing 767 aircraft to its fleet more than

three years ago. Icelandair now has four B767s. Icelandair Cargo expects that it will carry almost 50,000 tonnes of freight this year, of which around 60% is flown in the bellies of Icelandair’s passenger aircraft and the rest on its B757-200PFs.

EU member states must harmonise over security and Customs practices THE CEOs of Airlines for Europe (A4E) Cargo have called for further harmonisation among member states when implementing EU rules on security and customs practices. The association, representing Cargolux, Lufthansa Cargo, Air France-KLM Cargo, Finnair Cargo and TAP Air Portugal Cargo also asked for more ambitious joint efforts to digitalise the whole logistics chain as well as support for innovation projects and increased sustainable aviation fuel (SAF) production. The requests are in the first A4E Air Cargo Policy Manifesto, unveiled at the association’s Air Cargo: Europe’s Bridge to the Global Economy event in Brussels. Peter Gerber the Lufthansa Cargo CEO told the meeting: “To ensure air cargo’s continuous, sustainable growth over the next decades, joint efforts are needed to preserve and enhance the competitiveness of the sector for the benefit of European consumers and businesses alike.

“This includes the development of a regulatory framework which focuses on seamless and efficient EU trade with the rest of the world; prioritising security, customs and digitalisation initiatives”. European air cargo accounts for nearly 30% of exports and 21% of imports in terms of value. Thomas Reynaert, the A4E managing director, said: “Given its high operational and infrastructure costs, commitment from EU leaders to the air cargo sector is increasingly important to streamline complex EU regulations and implement them at national level. “Policymakers can also make a lasting contribution to carriers’ transformation efforts by enabling funding for digitalisation and innovation projects, as well as incentivising SAF use. Our members look forward to contributing to the sustainable growth of the sector by working hand-in-hand with the European institutions in the coming years.

DAVIES Turner Ireland (DTI) has been granted Authorised Economic Operator AEO (Type C) status by Irish Revenue, which entitles the company to profit from the full benefits available under customs simplified procedures. The authorisation comes just under 10 years after the company's UK parent company, Davies Turner Plc achieved full certification (Type F) for all Group services including air freight, ocean freight, overland trailer or intermodal services, Customs warehousing, supply chain management and project forwarding.

In April 2008, Davies Turner Air Cargo was the first part of the group, and one of the first businesses, to gain full AEO accreditation as a stand-alone operation. Philip Stephenson, chairman of Davies Turner, welcomed the latest recognition achieved by Davies Turner Ireland: “Our air cargo colleagues back in April 2008 were amongst the first off the starting block with AEO accreditation. We realised this was only an interim step on the journey to having full accreditation covering all Davies Turner & Co's services..”

Davies Turner Ireland gains AEO Customs accreditation

ACW 13 JANUARY 2020

aircargoweek.com

Voting opens for WACA â€˜20

rofessionals in the air cargo industry worldwide can now vote for the creme de la creme of the aifreight world. Just visit our website below to cast your vote to reward the best of the best. The winners will be announced at the WACA gala dinner after voters worldwide have cast their votes in

a new format where a shortlist was developed and then voted on. Have you booked your place yet? Seats and tables will be in high demand again for this glittering event. This will take place on Wednesday 17th June 2020 at the Jumeirah Himalayas Hotel close to the Shanghai New International Expo Centre.

ACW WORLD AIR CARGO AWARDS Vote for your choice at: https://www.aircargoweek.com/ awards-voting-2020/

AIR CARGO INDUSTRY MARKETING AND PROMOTIONAL CAMPAIGN AWARD ACL Airshop American Airlines Cargo IATA Lufthansa Cargo Singapore Airlines Cargo Turkish Cargo

CARGO AIRLINE OF THE YEAR Air France/KLM/Martinair AirBridgeCargo Antonov Airlines Cargolux Emirates SkyCargo Etihad Cargo Lufthansa Cargo Qatar Airways Cargo Turkish Cargo United Airlines Cargo

AIR CARGO INDUSTRY ACHIEVEMENT AWARD Air Cargo Belgium Air France KLM/Martinair Etihad Cargo Qatar Airways Cargo Singapore Airlines Cargo Swissport

IT FOR THE AIR CARGO INDUSTRY AWARD Accenture Awery Aviation Software Cargo Flash Infotech Nallian PayCargo LLC Webcargo

FREIGHT FORWARDER DB Schenker Dimerco Fedex Fracht Group Geodis Kerry Logistics AIR CARGO HANDLING AGENT OF THE YEAR Alha Group Asia Airfreight Terminal Co Ltd dnata Hong Kong Air Cargo Terminal (HACTL) Shanghai Pudong International Airport Cargo Terminal (PACTL) Swissport AIR CARGO CHARTER BROKER OF THE YEAR Air Charter Service Air Partner Albion Aviation Group Ltd Chapman Freeborn Hunt & Palmer AIRPORT OF THE YEAR Brussels Airport Changi Airport Singapore Chicago Rockford International Airport Leipzig/Halle Airport Miami International Airport Vienna International Airport AIR CARGO GENERAL SALES AGENT OF THE YEAR Air Logistics Group ATC Aviation ECS Group Global GSA Group Wexco Cargo GSSA AIR CARGO INDUSTRY CUSTOMER CARE AWARD Dimerco ECS Group Geodis Saudia Cargo Singapore Airlines Cargo Webcargo aircargoweek.com

ACW 13 JANUARY 2020

Cathay staff praised in a troubled year A

athay Pacific Cargo staff worked “tirelessly through these challenging times”, the freight carrier has said, looking back on a turbulent 2019 when pro-democracy demonstrators forced the closure of Hong Kong International Airport for two days. The shutdown, on August 12 and 13, came after a weekend of disruption, with further trouble later in the month with protesters blocking the approach roads and occupying the bus terminus. Writing in the carrier’s Cargo Clan newsletter, Nelson Chin, Cathay Pacific Cargo’s general manager cargo and commercial, said that there was much to be proud about in a past year. He said that, during “a particularly challenging year for any business based at Hong Kong International Airport” the carrier’s staff have “been critical in restoring confidence in our hub”. Chin noted that a highlight of 2019 was Cathay

U-Freight is ready for 100% HK security screening

March to June 30, 2021 (the ICAO deadline). Over two years ago, the U-Freight Group installed an X-ray machine at its Golden Bear Industrial Centre in Hong Kong, giving staff adequate time to gain experience in the scanning process, as well as helping to identify prohibited/suspect products inside the ever-increasing number of e-commerce parcels the location handles. A second enhanced X-ray machine was installed in July 2019, which can scan consignments up to pallet size. “The company modified its export operations warehouse to accommodate the existing X-ray machine, as well as the newly purchased one. Simon Wong, UFL’s chief executive officer said: “The U-Freight Group fully supports the ICAO aviation security requirements and has worked closely with CAD, Hong Kong Airport Authority, Cargo Terminal Operator and HAFFA in making the necessary preparations to make sure that we enhance our air cargo security regime to meet the new international aviation security requirements. “We were very keen to capitalise on this opportunity, and were very pleased to have become one of the first freight forwarders and logistics companies to have been accredited by CAD, and are now fully prepared to play our part in the new ICAO regime.”

Etihad Airways in Kuwait code share ETIHAD Airways, the national airline of the United Arab Emirates, and Kuwaiti flag carrier, Kuwait Airways, have signed a code share partnership on selected services on bookings effective 22 December 2019, for travel from 5 January 2020. On its own, Etihad will launch new seasonal

ACW 13 JANUARY 2020

Pacific Cargo becoming the first airline to be accredited with a CEIV Fresh certification by IATA. “Our growth in South America has been a particularly bright spot over the last few years,” he said, adding that South American companies were keen to expand their business in Asia. Chin said that 2020 will be busy for the airline. Early last month Cathay Pacific Cargo announced that on April 1 this year it will offer a saving of HK30c per kilogram for customers using one of the group’s four airlines, Cathay Pacific, Cathay Dragon, AHK Air Hong Kong and HK Express, effectively dropping costs up to more than 20 per cent. Chin said the concession demonstrates “our commitment to developing Hong Kong as the premier air cargo hub globally” and there were other plans to help make the airline “the most customer-centric air cargo service provider in the world.” Chin said that while 2020 was expected to be another challenging year for the whole airfreight industry, Cathay Pacific Cargo was “cautiously optimistic” because of an expected easing of trade tensions, small GDP increases and the continuing growth of e-commerce.

WITH the phased implementation of 100% air cargo security screening having now started, in Hong Kong the U-Freight Group says that it is well placed to assist shippers having become one of the first freight forwarders to have one of its logistics hubs in Hong Kong certified by the Hong Kong Civil Aviation Department (CAD) as a Regulated Air Cargo Screening Facility (RACSF). The enhancement of international standards on air cargo security announced by the International Civil Aviation Organization (ICAO) commenced on January 1, 2020 and will be implemented in phases to achieve 100% screening by June 30, 2021. To complement the anticipated gradual increase in screening demand, Hong Kong’s Civil Aviation Department (CAD) developed the RACSF (Regulated Air Cargo Screening Facility) scheme to enable and regulate air cargo screening at off-airport locations. In Hong Kong, a transitional arrangement has been set up which will mean that all RACSFs are required to gradually increase the percentage of air cargo being screened. From January to April 2020, 25% of cargoes (by weight) are required to be screened; increasing to 40% in phase two from May to August 2020; 70% in phase three from September 2020 to February 2021; and 100% in phase 4 from

aircargoweek.com

flights to Malaga in Spain, to meet strong customer demand from across the UAE and GCC for flights to the popular gateway to the province of Andalucía. Three weekly flights will operate via the Moroccan capital, Rabat, from 26 June to 13 September 2020.

Positive sentiments to drive 2020 air cargo A

As world trade is expected to rebound in 2020, IATA expects a small windfall for air cargo volumes.

he year 2019 was far from bright for the air cargo industry. However, forecasts suggest that improvements are in order for 2020 after a challenging 2019. To put the numbers in context, according to the International Air Transport Association (IATA), cargo traffic turned negative last year for the first time since 2012. The annual decline of 3.3% in demand is the steepest drop since 2009 during the global financial crisis in 2007-2008. According to the global airlines organisation, freight tonnes carried are expected to recover to 62.4 million, a 2% increase over 61.2 million tonnes carried in 2019, which was the lowest figure in three years. AIR CARGO INDIA 2020, to be held from 25 to 27 February 2020 at Grand Hyatt in Mumbai, comes at an opportune time to deliberate on the status of the industry that has taken a beating due to geopolitical conflicts and the US-China trade impasse, among other factors. Positive sentiments are driving the industry, and the IATA expects the cargo traffic to rebound moderately with 2% growth in 2020, and reach 62.4 million tonnes, which is still below the 2018 result. A 3% decline in 2020, an improvement from a 5% decline in 2019 for yields is expected. However, total cargo revenue in 2020 is expected to total $101.2 billion, down 1.1% from 2019, a slip for a third year in a row. Looking back on the year gone by and making forecasts for 2020, Alexandre de Juniac, director general and CEO of IATA said: “Slowing economic growth, trade wars, geopolitical tensions and social unrest, plus continuing uncertainty over Brexit all came together to create a tougher than anticipated business environment for airlines. Yet the industry managed to achieve a decade in the black, as restructuring and

cost-cutting continued to pay dividends. “It appears that 2019 will be the bottom of the current economic cycle and the forecast for 2020 is somewhat brighter. The big question for 2020 is how capacity will develop, particularly when, the grounded 737 MAX aircraft return to service and delayed deliveries arrive.”

s IATA expresses optimism of a brighter 2020, Glyn Hughes, global head of cargo, IATA will moderate the inaugural session on the main theme ‘State of digitalization in the Air Cargo Industry’ at AIR CARGO INDIA 2020. Subsequent panel discussions will provide an

opportunity for introspection, brainstorming, and initiating dialogue that can eventually translate into actionable plans. Apart from exhibitions and panel discussions on pertinent industry topics, the flagship Air Shipper Forums on perishables, pharma, air and eCommerce will offer a platform for exchange of opinions and ideas, along with meaningful networking opportunities. The Forums are supported by Bangalore Airport, Pharma.aero, Frankfurt Airport and Miami International Airport, respectively. AIR CARGO INDIA also has onboard Zeal Global Group as the platinum sponsor, GMR

2015: We became the first US-based passenger carrier to officially transport an Envirotainer e2 unit, further enhancing our TC product and capabilities.

2016: We respectfully volunteered our services to transport 10,000 American flags (2,312 lbs) for a Memorial Day event in Washington D.C. Each flag represented every 120 service mem-

Cargo as the Gold Partner, Atlas Air as the Exhibitor Lanyard Partner, Skyways Group as the Visitor Lanyard Partner, CargoFlash as the Delegate Bag sponsor and Cathay Pacific Cargo as the sponsor for Cafeteria & Visitor Bags. IBS Software and Unisys have come onboard as Track Sponsors. The last staging of AIR CARGO INDIA witnessed participation from 2,354 visitors, 74 exhibitors and 478 delegates. As the current tide changes, the 2020 edition of AIR CARGO INDIA is expected to be bigger and better in terms of networking opportunities and knowledge exchange.

10/10: AA look back at the best of the decade NEVER shy to blow its own trumpet, American Airlines Cargo revisits the decade just gone: “As we close out 2019 and prepare for a new year, we’ve reflected upon some memorable milestones, shipments, achievements and celebrations over the last decade. Below are some of our favorites we invite you to remember with us,” says the airline.

bers who lost their lives in the line of duty. 2016: We shipped 61 rescue dogs over a twoday period in time for the holidays. 2017: We moved two living tiger sharks and three bonnethead sharks for transport from the U.S. to South America in carefully sealed and oxygenated tanks. 2018: We teamed with disaster relief organizations to bring supplies to affected areas such as Houston, Florida, and the Caribbean and developed an internal program called “Operation Puerto Rico.”

2013: The new American Airlines - We made the historic announcement to merge with US Airways, resulting in the new American Airlines Cargo. 2014: We transported nine World Rally Cars and race equipment from London to Buenos Aires, Argentina, for the Rally Argentina event.

2019: We earned over a $1 billion in revenue and moved 2 billion pounds of cargo in 2018, setting a record for both accomplishments.

2015: We expanded our ExpediteTC services with the development of a 2,500 sq m, stateof-the-art facility to allow for safe and reliable transfer of highly valuable medical and life science products.

2019: We celebrated our 75th birthday on October 15, the same month we officially launched an end-to-end modernization effort that represents our single largest investment to-date..

aircargoweek.com

ACW 13 JANUARY 2020

Inspiration for the next generation of forwarders

hadd Blunt hopes to inspire the next generation of UK freight forwarders and encourage interested young people into the industry in his new role as governor of the Young Forwarder

Network. Blunt, CEO of Birmingham-based freight forwarder Millennium Cargo, became a governor of the British International Freight Association (BIFA) Midlands network to help bridge the increasing age gap in the sector through taking an active role in helping to promote the association’s new career development initiative in the region. BIFA launched its Young Forwarder Network to provide support to the career prospects of young people and their professional development through a network committed to promoting the logistics and forwarding sector as an exciting career choice.

Blunt, who joined the industry on leaving school, will help to promote the Midlands network and use more than 30 years of experience within the industry to help young people to capitalise on the benefits of a career in freight forwarding. The lack of young people within the supply chain and logistics sector is highlighted by statistics that up to 33% of the workforce is approaching retirement age. With such a small cohort of Millennials coming up through the ranks, concerns are arising among businesses that such a recruitment problem could damage the world’s supply chains

ACWBITES

RUSSIAN carrier Azimuth Airlines is now offering two weekly flights, departing on Sundays and Tuesdays, from Munich to the southern Russian city of Krasnodar. The university city with a sub-Mediterranean climate, located between the Black Sea and the Caspian Sea is approximately 1,200 km south of Moscow

and even grind the nation to a halt if action is not taken. Blunt believes the problem lies in education: “Whether in school or in higher education, there is a significant lack of schooling on supply chain and logistics despite the fact that it is an integral part of society’s makeup, and yet a huge proportion are still blissfully unaware of what freight forwarding and logistics actually involves,” he said. Recent studies have found that 42% of young people know what “logistics” means but that only 8% consider the sector to be an attractive career option. “The demand for freight will not only continue but is likely to increase over the next decade therefore more needs to be done within education to position freight forwarding and logistics as an aspirational career prospect for young people in order for the United Kingdom to continue to develop successfully,” Blunt said.

MENZIES Aviation, the global aviation logistics specialist, has appointed Peter Kelly as vp, cargo Americas to grow its cargo business across Canada, the US and South America. This follows its recent appointment of Chris Beale as vp, cargo Europe, as the organisation looks to sustainably grow its cargo business. Kelly has 27 years of aviation experience with an emphasis on international logistics and transportation, most recently for American Airlines as its regional sales manager in Texas.

ACW 13 JANUARY 2020

ETHIOPIAN Airlines marked its one-year anniversary of flying from Manchester Airport to Addis Ababa in December. The route unlocked a huge number of African destinations from Manchester, via its Addis Ababa hub including Kenya, Zanzibar and Seychelles.

Kelly joins Menzies Aviation

aircargoweek.com

OMAN Air has achieved one of its best ever On-Time-Performance (OTP) rate of 90% over calendar year 2019. The OTP rate is Oman Air’s highest since 2015, when it flew almost 25% fewer flights than in 2019. ETIHAD Airways and Kuwaiti flag carrier, Kuwait Airways, have signed a codeshare partnership on selected services on bookings effective 22 December 2019, for travel from 5 January 2020. AEROFLOT was the world’s most ontime mainline airline in 2019, according to the annual On-Time Performance (OTP) Review by Cirium, the leading travel data and analytics provider. In the review, 86.7% of the Russian flag carrier’s flights operated on-time in 2019. As well as topping the global category, Aeroflot was also named the most punctual airline in Europe during the year. ETIHAD Airways has announced that it will launch new seasonal flights to Malaga in Spain, to meet strong customer demand from across the UAE and GCC for flights to the popular gateway to the province of Andalucía. Three weekly flights will operate via the Moroccan capital, Rabat, from 26 June to 13 September 2020. LACHS (Liege Airport Cargo Handling Services), one of the leading ground handlers at Liege Airport, has successfully implemented Nallian’s Slot Booking for Air Cargo, one of the collaborative applications on the LGG Cargo Cloud. Less than six months after going live, the company has already realized a productivity increase of 33%. THE Ted Stevens Anchorage International Airport is seeking comments for its Airport Community Outreach Plan. Please submit no later than March 18, 2020.

Think before you click A

Andrea Babbs, UK general manager, VIPRE SafeSend, explains how simple technology that provides an essential double-check for employees before they send sensitive information via email, can minimise accidental data loss and achieve an improved and proactive email security culture.

ith recent high profile ‘whaling’ incidents (targeted phishing email attacks aimed at senior executives) affecting Austrian-based FACC and Europe-based Airbus and costing €millions in damages, it’s clear that the aerospace industry is seen as a prime target for hackers looking for financial reward and industrial espionage. Email is the number one threat vector in the airfreight industry and the cause of nearly all data breaches, as confirmed by the California-based Identity Theft Resource Center. But, putting malicious behaviour to one side for a moment, busy humans make mistakes. What is needed now is a technology that helps employees complete their often stressful tasks safely in the sure knowledge that any potential mistake will be flagged and corrected before it becomes an attack that can place their organisations at risk.

ith continued growth in air traffic, increased competition and a strong focus on environmental issues, the aerospace sector is under more pressure than ever before. Add to this the concerns around cyber security and not only is there a need to share information more effectively, but also more securely. Industry reliance on email is creating a very significant cyber security risk – and not simply due to the increasing volume and sophistication of phishing attacks. It will come as no surprise to those who have experienced the stress and fear of mistakenly sending an email to the wrong person, or adding the wrong attachment, that the Identity Theft Resource Center’s March 2019 breach report cited employee error as the number one cause of data breach or leakage. Given the sheer volume of email, mistakes are inevitable. Employees are increasingly trusted with company-sensitive information, assets, and intellectual property. But some companies have introduced a ‘one strike’ policy; accidentally sending an email to the wrong person, or adding an incorrect attachment, has become a sackable offence. Indeed, the FACC fiasco not only lost the aerospace firm €42million but also came at the cost of both the company’s chief executive and finance officers’ jobs. But is a strategy that simply imposes stringent penalties – including dismissal – on employees for mis-sent emails without providing any form of support going to foster a positive culture? What employees require is a way to better manage email, with a chance for potential mistakes to be flagged before an individual hits send. While the aerospace industry understands that any employee, at any time, is a cyber security threat, few recognise that there is

Kenya Airways and TAL Aviation embark on new ventures

KENYA Airways and TAL Aviation cargo divisions have signed an agreement, making it the first time TAL Aviation will be providing cargo and logistics services for the airline. Headed by Anita Mirchandani, TAL Aviation’s country manager Ivory Coast, the team will be providing a variety of cargo and logistics services throughout its market as sole representative of Kenya Airways Cargo. Comments Ilan Ezra, TAL Aviation’s director of cargo: “We look forward to increasing market share for our new partner and delivering operational excellence to our customers.” Its freight division, Kenya Airways Cargo, offers freight services throughout the African continent, Europe, the Middle East and Asia.

a solution that can add a layer of employee security awareness. Businesses can help employees avoid simple mistakes, such as misaddressed emails, by providing a simple safety check. Essentially, before any email in Microsoft Outlook is sent, the user gets a chance to confirm both the identity of the addressee(s) and, if relevant, any attachments. Certain domains – such as the parent company, customers or trusted third parties – can be added to an allow list, if the business is happy for users to email internally without checking. Intellectual Property (IP) can be extremely valuable to a hacker should they get their hands on it and as such, a business within the aerospace industry m a y want to limit

intern a l access to financ i a l , marketing or new product data – especially in the run up to a highly confidential product launch. In addition to confirming the validity of email addresses and attachment(s), the technology can also check for key words within the email. Each business will have its own requirements – in addition to common terms such as confidential or private, or regular expressions to cover broader terms such as credit card numbers, a company may opt to set key product or project names as key words to prevent data loss. Any emails – including attachments – containing these key words will be flagged, requiring an additional confirmation before they are sent, and providing users a chance to double check whether the data should be shared with the recipient(s).

his simple chance to check before you send provides an essential opportunity to minimise accidental data loss, whilst reinforcing compliance credentials. Accidentally emailing a customer rather than the similarly named colleague

about a confidential new aerospace project will be avoided because the keyword ‘confidential’ and the project name will be identified and therefore automatically highlighted. Appending a confidential marketing document to an email, rather than a product list, will be flagged. And with a full audit trail, the IT security team has full visibility of the emailing decisions made by employees. Aerospace is a priority target for many cyber criminals and with big players in the market experiencing attacks, such as the Cathay Pacific Airlines data breach where personal information of 9.4 million customers was exposed – the largest in the history of the airline industry – it is clear why companies active in this space need to reinforce a security culture. Building on education and training with a valuable tool that helps individuals avoid the common email mistakes, the solution provides an essential ‘pause’ moment, enabling individuals to feel confident that emails have been sent to the right people and with the right attachments. This approach can also help users spot phishing attacks – such as the email that purports to come from inside the company, but actually has a cleverly disguised and very similar domain name that is meant to mislead. If an employee responds to an email from V1PRE, for example, as opposed to VIPRE, thinking it genuinely comes from inside the business, the technology will automatically flag that email when it identifies that it is not an allowed domain, enabling the user to cancel send and avoid falling for the phishing attack.

ccidental data leakage is a significant yet apparently inevitable risk when business communication is so reliant upon email – with serious implications of reputational damage, IP loss, compliance breach and the associated financial costs. When it comes to minimising such errors, user education is important. Email culture is essential. But there is only so much humans can do. Providing a technology that alerts users when they are potentially about to make a mistake – either by sending an email to the wrong person or sharing potentially sensitive information about the organisation, its customers or employees – not only minimises errors, it helps to create a better email culture. The premise is not to add time or delay in the day-to-day management of email; it is about fostering an attitude of awareness and care in an area where a mistake is so very easily made in a moment of carelessness.. By enabling users to make an informed decision about the nature and legitimacy of their email before acting on it, airfreight organisations can now mitigate against this high-risk area, while reinforcing compliance credentials.

Aviation Bobba Silk Way West invests Menzies Bangalore named best cargo in Mantle from AmSafe handler 2019 CONTINUING to recognise the importance of keeping cargo safe, Silk Way West has invested in FCC products for transporting volatile cargo such as Li-Ion batteries and related products. The company aims to be 100% covered in all areas of fire containment within the next year. The success of Mantle’s 2000 Li-Ion battery test by AmSafe Bridport last year, convinced the airline that investment in their comprehensive fire containment solution was vital in their expanding fleet of Boeing 747-400F and 747-8F aircraft. “We are spearheading the development, which will be crucial to our future operation as we are seeing a surge of Li-Ion battery content within the cargo volumes we are transporting throughout our global network. “Therefore, we have opted for Mantle from AmSafe Bridport to carry on a pioneering role in our industry,” says Wolfgang Meier, CEO Silk Way West Airlines. The airline operates a 15 aircraft strong Boeing 747 full-freighter fleet across its growing network.

aircargoweek.com

MENZIES Aviation Bobba Bangalore (MABB) won Best Cargo Handler for the Year at the Exim India ACE South East Aviation Air Cargo Conclave Awards in Chennai on 11 December 2019. The Indian branch of the joint venture between Menzies Aviation, the global aviation logistics specialist, and Bobba Group received the award for excellence in the Air Cargo & Logistics Sector. MABB won the award based on excellent customer feedback from airlines and freight forwarders and service quality parameters decided by the jury. Charles Wyley, SVP MECSA, said: “The MABB team deserves all of the credit for this award.” VS Bobba, managing director, MABB, said: “I am very proud of my MABB colleagues and deeply grateful to them – we have won this award thanks to their outstanding performance and untiring efforts to deliver the best to our customers. I sincerely appreciate their continued hard work and am pleased to see the industry recognises it as well.”

ACW 13 JANUARY 2020

PHARMA

Benefits of tamper-evident seals for healthcare and pharma

he healthcare and pharmaceutical industries are two of the most high-security industries in the world. Dealing with thousands of drugs and biohazards on a day-to-day basis, these two industries require extreme levels of security to ensure medications get to where they're intended, no shipments disappear, and healthcare tools are delivered on time. Tamper seal supplier, American Casting and Manufacturing, explains four tamper evident seal benefits for the healthcare and pharmaceutical industries.

Protect Secure Shipments With High-Security Seals: The pharmaceutical industry transports millions of drugs every year to fulfill consumer prescriptions. However, drug theft and counterfeit are both very real threats that the pharmaceutical industry must face on a daily basis. In order to minimize the risk of these two threats, the trucks and trains transporting this cargo must be secured as tight as possible. Multiple high-security, extra strength bolt seals can be used to protect and secure these shipments from these threats, or even completely prevent them.

Secure Packages With Security Labels: Not all shipments in the healthcare industry are large bulk ones. Oftentimes specialized medi-

ACW 13 JANUARY 2020

cal equipment must be shipped in smaller boxes. However, these shipments need security all the same. To prevent tampering and discourage theft, tamper-evident security labels are an essential tool for the healthcare industry. Wrapping secure packages in this security tape will clearly show if any tampering has been attempted, while alerting those working with the package that it is high-security.

Mark Medical Equipment: Small plastic security seals can be extremely useful in the healthcare industry for marking medical equipment. For one, they come in a variety of colors that allow for a detailed color-coded security plan. Plastic security seals are also easily removable in an emergency but are still tamper-evident. These features can be especially helpful in showing when some piece of equipment was last used, when a patient's medical machine was changed, or even just to mark important pieces of machinery for trainees.

Seal Cabinets and Doors: Hospitals and pharmacies are filled with a range of potentially dangerous and expensive drugs, tools, and equipment, so it's crucial that a high-security environment is maintained at all times. Using plastic security seals, or even something

stronger like cable seals, can be an extra layer of security for sealing medical cabinets and doors to keep out intruders and prevent potential tampering. The healthcare and pharmaceutical industries are both very important industries essential for maintaining public health all over the globe, wherever there are populations to protect.. Their security should be of the utmost priority, and a few of the perfect tools to maintain that priority are the security seals listed above.

Next week, Kevin Lawler, Pelican BioThermal vp Sales, will be offering his 2020 Cold Chain forecast â€” Ushering in the next decade of change

aircargoweek.com

PHARMA

Partnering to help children in Tanzania survive cancer A DONATION from leading temperature control packaging company Softbox Systems has enabled the charity International Health Partners (IHP) to deliver cold-chain oncology medicines, giving children in Tanzania the chance to recover from cancer. The recent donation of a temperature control pallet shipper enabled IHP to send cytotoxic (chemotherapy) medicines to TLM, its aid partner in Dar es Salaam. These were used to treat Kanon (right), a two-year-old patient, who is now free of cancer. Last December, Kanoni was admitted to hospital with a huge abdominal mass and severe pain. A CT scan and tests revealed that she had a kidney tumour. “When the lab investigated, it found her cancer was high-risk, and she needed medicine that could only be transported through cold-chain packaging,” explained Colleen Harrisson-Dodds, logistics director for IHP.

Previously, IHP and Softbox Systems have collaborated to send more than 2,000 treatments to Tanzania. Softbox donated its award-winning Silverpod pallet shipper, which enables the shipment of bulk consignments of goods, and can maintain product temperature stability for up to 120 hours. Kanoni completed her treatment last month, and scans show the cancer has gone. “We’ve seen a remarkable improvement in her condition,” said Lilian Nydyetabula, the chief operating officer of TLM, which helped establish Tanzania’s first paediatric oncology service. “She gained weight and was able to move around and play with other children. Now, Kanoni is a totally different child from the one who arrived last December.” Softbox Systems is a market leader that has won acclaim for its emphasis on high performance, sustainable and user-friendly packaging

solutions. “It’s a pleasure to support IHP and rewarding to know that our packaging systems enabled the safe transportation of Kanoni’s life-saving treatment,” said Clive Bryant, Global Product and Marketing Director at Softbox Systems. “Our award-winning Silverpod range means that temperature-sensitive medicines arrive in perfect condition and ultimately save lives. “We’re always looking for ways to enhance our products to facilitate the successful delivery of life-saving medicines all around the world.” IHP is a leading coordinator of donated essential medicines, working with healthcare companies, logistics providers and aid agencies. Adele Paterson, CEO, said: “This is a wonderful example of the way we partner proactively. We’re delighted to work with Softbox Systems to enable the delivery of high-quality medicines to vulnerable people.”

FedEx beefs up clinical trial logistics for global pharma customers ...

ollowing the renovation of the TNT Life Science Center in Tokyo, Japan in May 2019, FedEx Express bolstered its healthcare solutions to support and better meet the complex logistics needs of its pharmaceutical customers in Asia Pacific. The Life Science Center – with 40 dedicated employees serving clinical sites throughout Japan – has expanded capacity, boasting modern equipment and a strong team of clinical trial logistics service specialists. The upgraded facility will meet and support the clinical trial logistics requirements of healthcare customers both within the Japan domestic market and those shipping to Japan from around the world. The improvements at the Life Science Center are all specifically designed for clinical trial logistics, such as: • At 3,500 sq m, the enhanced Life Science Center has an 80% increase in clinical drug storage capacity. • Expansion of chiller rooms

and ambient rooms with two separate temperature zones (between 2 degrees to 8 degrees Celsius and 20 degrees Celsius). Overseas pharma customers can now ship investigational medication product in bulk to the Center, which will store them in temperature-controlled facilities, instead of shipping individually when needed. Drugs can then be delivered to hospitals in Japan as needed in special temperature-controlled packaging systems. After the trial ends, unused drugs can be retrieved and stored ior return to the origin or destruction. “Asia Pacific is fast gaining preference from pharma companies as a key destination for conducting clinical trials given the large patient pool and cost efficiencies. FedEx Express plays a key role as a strategic differentiator for success in clinical trial logistics, especially for potentially life-changing complex shipments,” said Karen Reddington, president, Asia Pacific, FedEx Express.

... with FedEx and TNT in global launch of temp-controlled innovation

IN Spring, 2019 FedEx Express and TNT revealed the global launch of Medpak VI°C, a service first launched in Europe that offers safe and reliable transportation of sensitive healthcare products. Launched in Europe in 2016, Medpak VI°C is the innovative network solution that allows companies in the clinical trials sector to ship test medications in temperature-controlled, reuseable packaging. FedEx and TNT are now rolling the service out internationally, starting with clients in Asia-Pacific and North America.

Marking a significant development for the FedEx Express healthcare business, Medpak VI°C is also now serving customers in the pharma and medical device industries in addition to the clinical trials sector. “The international launch of Medpak VI°C to various healthcare sectors marks an important and exciting step forward for the FedEx Express and TNT healthcare portfolio, as well as for integration of the two businesses,” said Roland Schütze, Healthcare Lead at FedEx Express and TNT. ”

aircargoweek.com

ACW 13 JANUARY 2020

GSA

Zimmer: quality drives success at ATC Aviation

rankfurt-based ATC Aviation Services has started the third decade of the century as it hopes to carry on, reveals Ingo Zimmer, ATC’s CEO. “ Over the last three months we had a triple in Germany with Sichuan Airlines, Air Astana and first week of January, Alitalia,” he says. “There are many tenders we are working on.” ATC’s customers tend to stick around: Ethiopian Airlines and Royal Air Maroc have been customers for more than 20 years. Zimmer says: “The airlines stay as long as they are satisfied with a service of a GSSA and they do not start direct sales. Most of our customers have been working with us for a long time. He admits that 2019 was a “challenging” year but despite the negative outlook and market situation ATC still had a turnover of more than $400 million and managed to keep tonnages on a level of 260,000 tonnes. “We have a positive outlook for 2020 as we are having some more airlines in the pipeline. With the purchase of a GSSA covering the Eastern part of Europe we expanded our network in Europe. In Asia we just opened up an office in Korea and want to increase our footprint on this continent even more. Meanwhile, ATC has offices in 24 countries,” he says. Employee turnover at ATC is very low: “We have many long-term and experienced employees, working for ATC. They form the backbone of our company. We offer good training opportunities on many subjects. Our longest staff member is working almost 30 years for ATC. I myself celebrated my 30th anniversary [in 2019],” Zimmer says. ATC recently rolled out a new booking and customer service tool. “We improved our internet presence,” Zimmer says: “We are using new

ACW 13 JANIUARY 2020

software like Power BI with the respective data lake. I am sure AI could be important for full data capture and invoicing. Dynamic Pricing is another field. Yes, this is the future and our group has IT teams working on all relevant options.” Last year, Germany was heading towards recession. Does that worry Zimmer? He says: “Germany is our strongest market. It is correct that for 2020 a negative growth of 0.5% for German exports is expected. This is not good but we are not too worried. In ATC Aviation, we have always proven to do a bit better than the market. “With our growing number of customers and destinations we expect a growth in Germany for our organisation. “Now after Trump’s administration and the Chinese government seem to have found a compromise, we expect this market to grow for our organisation. The good point with the Brexit is that the direction is now clear and companies which were holding back investment are going to buy again. “We are still convinced that quality is the driver of success. We have a backbone of top managers bringing decades of experience from the airline and forwarder businesses. “When we purchase companies the focus is on reputation and strength of the management rather than on pure EBITDA. Our goal is still to grow. Our portfolio of top airlines speaks for itself.”

ECS remains agile in a flat market

WILL 2020 be the calm after 2019’s storm for the airfreight business? That is the expectation of Adrien Thominet, CEO, ECS Group is feeling a bit low at the start of 2020 but is certain he will see business perk up this year. He says: “I expect 2020 will be flat compared to 2019 because there are no indicators showing signs of recovery. But I’m confident that the market will become better organised in 2020. At ECS Group, all the transformations we set up in 2019 mean that we are well prepared and more agile than ever so that we can react quickly and adapt to the market situation. “Strengthening our network by acquiring the best GSSA has always been part of our plans to develop the group, as we did in 2019 with Wexco in Australia and New-Zealand. In 2020, we’ll continue our strategic plan for acquisitions all over the world. More specifically, we are looking at Asia and South America in particular, to offer more opportunities to our customers in those key regions.” The impact of the US-China trade war is mainly affecting exports out of China, where ECS Group suffers from little impact and as a result, neither does its customers, notes Thominet. “In any case, logistics finds a way out by reorganising and new business developments have also been created such as SE Asia to USA. The recent agreement between the US and China will also calm down this trade war with the US renouncing its intention to impose new Customs tariffs on China and to reduce, step by step, US Customs tariffs. So, an improvement in this area is to be expected.” The group does not intend to hire in as it made strategic investments in 2019 in its internal or-

ganisation and staff, to support its commercial development. Thominet says: “We hired a high-level team dedicated to our group’s digital transformation. “Further, the recruiting of Robert Van de Weg as chief commercial cfficer, clearly marks a new stage in the transformation of our group, with emphasis being placed on business. This step is a major asset both in terms of the design and deployment of our commercial strategy. “Our strategy for new offices is in line with our acquisitions strategy and we will continue to extend our network to meet customer needs and offer them new opportunities, as we did in 2019 with the opening of a new office in Portugal. In 2020, we will possibly be looking at the possibility of opening in NE Asia. “The future looks positive if GSAs transform their model with more digital technique, better variable costs thanks to digital input, wider network coverage and more initiatives in partnerships with their principals. This is the very direction being pursued by ECS Group over last few months and that will continue in 2020. “We also believe strongly in the TCM concept and the offer we have developed for our customers. The services we are able to deliver to our principals are particularly rewarding in the development of their cargo activities, because it offers them the opportunity of delegating to us all and achieve important costs savings, from traditional GSSA activities to operations, including safety, security and quality involving business intelligence, revenue management and commercial planning to name but a few. With tailor-made services we will be able to meet any needs the airlines may have and boost their cargo revenues.”

The GSA that still has fire in its corporate belly FOR Colin White, UK-based HAE Group managing director, his competition may think he speaks with a soft voice but he also carries a big stick in his ambitions for the GSA: “The GSA market is ripe for disruption and we want to be part of it. GSAs still have the relationships on the ground and the people skills to innovate the technical parts of air cargo which can be complex due to the nature of the commodities, shipped licences and compliance. “The disruption part for us would be for the GSA to integrate the commercial relationships in the chain. We think the GSA will always have a role as an essential element of any outsourced role. “Other than underscoring the importance of technology and the ability to sell and manage quotes, I think our contribution covers the key areas of where our sector of the industry is going. We strongly also believe outsourcing will continue to be a feature of this industry and this will continue to grow and that means opportunities.” HAE Group remains optimistic about 2020. White says: “We have a number of proposals in the pipeline that we hope will bear fruit by end of Q1: these were submissions and presentations made in Q4 ‘19, where decisions are pending.” The group’s HQ function and staff grows with the business, but its investments always go into the field and the network of sales offices. The main manpower investments at HQ have been in IT and software development. “Our group handling activity continues to grow in EMA, BFS and LHR and we plan to ex-

aircargoweek.com

pand our Solutions or GSA plus activities to help our network of carriers grow their share of the market.” The group was founded in 1997 at East Midlands Airport. Does it still have fire in its belly? White is quick: “Even more than ever! We see ourselves as trend-setters when it comes to expansion of services and our investment in technology to develop our own webportal to manage and optimise the return for ad hoc quotations means we can sell more productively for our airline priincipals than ever before. “We aim to stay current where key economic trends can affect our strategy, but our strength in the emerging markets and by offering more than one product means we can give our customers and airline partners more options than most. “New technology is vital, speed of response, options and the ability to use the data collected means that we have to adapt to the ever evolving market we are in. We want to integrate with our customers. AI will have a role for GSAs in the future, believes White. He says: “AI can be very useful, we are trialling technology to read emails, scrape the information to populate generic fields for quotations to try to take the traditional ways our customers communicate with us into our technology platform. We then are also working through rate data to see what the most competitive rate might be based on historical data. It’s not a final product yet, but early results show promise. We feel therefore based on this AI can have a major role on improving productivity in the GSSA role.”

TRADE&EVENTSFINDER Airlines

azfreight.com : Featured Listings

Turkey

Freight Forwarders

Freight Forwarders USA

Hong Kong

GSSAs United Arab Emirates

Industry Event

aircargoweek.com 11_13 Jan 2020.indd 1

ACW 13 January 2020

11 09/12/2019 14:30

Tabloid page bled.indd 1

05/09/2019 14:53