Winter2013

your

business yrshire

WINTER 2013 ÂŁ2

the magazine of ayrshire chamber of commerce and industry

Coming soon to an App Store near you!

inside this issue: Our new President’s welcome...Page 3 Compliance at your fingertips...Page 9 Ayrshire Business Week...Pages 16-17

contacts Ayrshire Chamber of Commerce & Industry, Suite 1005, Glasgow Airport, Prestwick KA9 2PL Email: enquiries@ayrshire-chamber.org Web: www.ayrshire-chamber.org Tel: 01292 678666 PRESIDENT Waiyin Hatton CHIEF EXECUTIVE

Valerie Russell

DEVELOPMENT MANAGER

Helen McBride

magazine Editorial Content: lbruce@ayrshire-chamber.org

Design, Typesetting & Publisher: stuart.glasgownews@gmail.com

Print & Distribution: www.brown-bros.com

partners for business Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme.

Published by West of Scotland Media on behalf of Ayrshire Chamber of Commerce & Industry 2013. No part of this magazine may be copied, scanned or reproduced without the express permission of the Ayrshire Chamber of Commerce.

The views expressed in editorial and/or advertising in “Your Ayrshire Business” are not necessarily those of the Editorial Committee of Ayrshire Chamber of Commerce & Industry. Articles submitted for publication will be considered at the Committee’s discretion and may be subject to editing. Publication is not guaranteed.

A warm winter welcome from your Ayrshire Chamber President

President: Waiyin Hatton

IT is with great honour and pleasure that I have taken on the role of President of Ayrshire Chamber at the Annual General Meeting in September.

First of all, I want to pay tribute to Willie Mackie, past President, who has worked tirelessly over the last two years promoting and supporting the Chamber. Willie has been particularly generous in using his extensive networks to further the Chamber's aims. He has engaged the Board systematically, drawing on individuals' strengths and interests. He will be a very hard act to follow! On behalf of the rest of the Board, I want to record our sincere thanks to Willie and wish him well in all his endeavours.

My 'baptism of fire' was being thrown into the Business Week just 11 days after being installed as the new President. But what better way to get to know SO many members at the week-long events, finding out about their respective business and putting faces to names. It was extremely rewarding for the Chamber Team to see the strong attendance at events and the very positive feedback on networking – and indeed, business - opportunities as a result. There were so many highlights that week that it would be impossible to single out any particular one. What must be acknowledged is the high quality of entrants in the Business Awards, culminating in the cream-of-creams at the Awards Dinner on Thursday evening. So much so that I lost my voice from the amount of cheering I did throughout the celebrations (my husband thought Christmas came early for him!).

My first 50 days continued to be colourful. There were follow-up chat/meetings with members to explore other opportunities in making Ayrshire THE place to live, work and play. I attended several functions for promoting as well as celebrate local businesses and their achievements. And meeting more interesting people!

It has become even clearer for me that there is such vibrancy and aspirations in Ayrshire that we need to find more ways to both maximise the momentum and tell the world in growing our economy.

We can all support each other through the Chamber's initiative Buy Ayrshire, which was launched at the Business Week - Doing business in Ayrshire to keep Ayrshire in business. Please do visit the Chamber website, display the sticker and get tweeting!

Val Russell, our CEO, and I have met on a number of occasions. I know she has great ambitions, and is constantly looking out for and open to new ideas, in the continued development of the Chamber. All suggestions welcomed!

The Chamber has a raft of events and activities to suit the varying interest/needs of our members. I look forward to meeting more of you in the future.

Here is wishing you all a very successful and happy 2014!

Waiyin Hatton President, Ayrshire Chamber of Commerce & Industry your ayrshire business winter 2013

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Ayrshire College Leads the Way in Advanced Manufacturing

Engineering students learn CNC Programming skills at Ayrshire College OVER 150 Ayrshire College students each year will be trained in the latest technology for machining thanks to significant investment in a state of the art Mazak Machining Centre, the only one of its kind in a Scottish college.

Responding to consultation, local companies asked Ayrshire College to invest in new equipment to ensure students could

Callerton

learn the latest industry skills required by modern manufacturing workplaces. In response, Ayrshire College purchased two CNC Machine Centres and a suite of Matrix Cam 2 training software to enable students in Ayrshire to develop advanced machining skills.

CNC machines support a high level of precision machining which can produce complex shapes that would be almost

Poggenpohl

impossible to achieve with manual machining.

CNC programming and machining are key skills within the supply chain of the Oil and Gas sector, and many local firms are heavily involved with this sector, producing highly detailed and precise components.

Hugh Rankin, Engineering Manager of Howco Oilfield Services, said: “It is great news that Ayrshire College has invested in new machinery and computer aided manufacturing systems to support a modern manufacturing training program. Investing in hardware is only part of the answer to meet the challenges facing our industry. Operating these machines requires highly skilled operators and Howco warmly welcomes Ayrshire College’s commitment to offering training courses that enable students to match our industry requirements.”

Alan Walker, Managing Director of Maxiim Consumer Electronics Ltd and Ayrshire College Board member said: “This is a great example of ensuring our students learn relevant skills using the best technology in an environment relevant to the workplace.”

The College’s engineering team will customise courses to take account of the new equipment and help students to develop leading edge skills in an industry environment. CNC training will be available to full time students, apprentices, existing employees and new recruits to the industry.

J S Geddes Collection

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www.jsgeddes.com Both showrooms open 7 days 4

your ayrshire business winter 2013

LOOKING FOR THE PERFECT CHRISTMAS PRESENT?

GIFT VOUCHERS HANDS ON COOKERY CLASSES DEMO AND DINE EVENINGS • KIDS KITCHEN CORPORATE • HOTEL PACKAGES

There’s something for everyone!

To book or for more information visit www.cookschool.org or call 01563 550008 The Cook School Scotland, 7 Moorfield North Industrial Estate, Kilmarnock KA2 0FE

Rocket to the top of Google THE majority business owners aren’t really sure where to start when it comes to getting to the top of Google’s search rankings, but most understand that with 85% of buying decisions beginning online, getting their website visible on the first page of the search engines is critical. Outbox 4 specialise in ranking the most competitive keyword terms with a first page.

Barry Duddy head of Outbox4 Marketing helps, “Getting to the top of Google isn’t easy, but it’s achievable if you follow these tactics you’ll see your website rise up the search engine rankings. Here are five techniques you can use to help get your business’s website to the top of Google rankings.”

1. Choose the right keywords.

If you’re goal is to get to the top of Google, you need to be sure that you are targeting the right keyword terms.

2. Devise a local search marketing strategy.

A location focused search marketing strategy can be an easier goal to achieve than getting into global search engine rankings.

3. Focus on great content.

Creating well written, quality content means that your website becomes a trusted authority in the eyes of the search engines 4. Generate backlinks.

Getting other website owners to link to your site isn’t easy, but it’s fundamental if you want to rank well – especially in competitive niches.

5. Utilise social media.

Aside from SEO, it is a good idea to have a cogent social media strategy in place in order to better engage with customers in your geography and industry. www.outbox4.com

rs Par tne for ss Busine

THE RAD Hotel Group has recently announced a partnership with Cash for Kids Scotland. The charity supports children aged 0-18 who are disabled, disadvantaged or suffering from abuse or neglect.

Robert Kyle, Managing Director of The RAD Group explains, “Having met charity manager Lynne, to discuss a Cash for Kids event being held in one of our hotels, I was struck by the positive impact that the charity makes to the lives of children in the UK. We wanted to be actively involved and raise money for their cause, so we set up the charity partnership and are committed to raising £10,000 over the next 13 months.”

The first fund raising event “RAD Around the World” began in October and sees 300 staff, guests and supporters cycle 24,900 miles over a period of 84 days.

With motivational prizes of a massage in the Lochside Spa or having the MD as assistant for the day, the staff is on track to reach their target by Christmas Eve. Nikki Andrew, Marketing Manager, adds “RAD would like to thank our suppliers for their sponsorship; Brakes, Pollock Williams, Philip Mancini, SSUK, William Grant and Tenants, so far, with more promised over the coming weeks. The support to date has been overwhelming.”

Donate online at www.justgiving.com/RADaroundtheworld

Ayrshire accountancy practice takes first prize at National Awards

EVERYONE at William Duncan + Co. is delighted to announce that the firm are the 2013 winners of the Most Innovative Large Firm, presented by the 2020 Innovation Group.

Pictured is Managing Partner, Robert Fergusson being presented with the trophy by the award sponsors Towergate and by the guest speaker of the event Stuart Lancaster, head coach of England Rugby. Having attended the 2020 conferences for two consecutive years and watching the array of talent in the accountancy profession throughout the UK, this gave the firm the confidence to present themselves for consideration in the award process, following all the major developments the firm has carried out in the last twelve months.

Robert went on to present the story

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Going the Extra Mile

your ayrshire business winter 2013

of the firm’s development, from the difficult economic times experienced in 2008 and the changes which had been made over the last five years, to reposition the firm as the leading firm of accountants within Ayrshire.

A number of initiatives were highlighted including in the early days the strive towards the paperless office through the use of technology, to the more recent

creation of numerous service lines with the formation of William Duncan (IT Solutions) Ltd, William Duncan Wealth Management, William Duncan (Business Recovery) Ltd and Xtra Accounting Limited.

The majority of these initiatives were inspired with the help of strategic guidance from the 2020 Group and particularly Gordon Gilchrist, their Managing Director. Robert went on to comment “we are absolutely delighted at receiving this most prestigious award. When you see the extent of talent and development of the profession throughout the UK, it is very encouraging to note that we in Ayrshire are at the forefront of many new and exciting projects which will help position the firm as a significant player in the Scottish accountancy profession”. www.williamduncan.co.uk

Make it a double

Malcolm and Karen Simpson, with their son Jack, receiving the Inspiration Award for Si! from host on the night Kevin Bridges and Ian Risby, Divisional Manager, Scotland and NE, McEwan's Brewing Co at the 2013 SLTN Awards, Glasgow Hilton

DOUBLE celebrations for SimpsInns at the SLTN Awards as the family owned hospitality group brought not one but two prestigious awards back home to Ayrshire.

The glittering awards night, at the Glasgow Hilton, was hosted by Scottish comedian Kevin Bridges, who had the 700-strong audience in raptures.

Team SimpsInns were up for two awards on the night after The Waterside was shortlisted for the ‘Best Outdoor Area’ (Sponsored by Magners) and Si! Café:Bar:Restaurant/Si! Italia was nominated for the ‘Inspiration Award’ sponsored by McEwan’s.

The night would turn into something special after one award was quickly followed by another as both The Waterside and Si! won their respective categories.

“I can’t tell you how pleased we are to have won these two prestigious awards,” beamed Malcolm. “The team has worked so hard to make this possible. I am absolutely delighted for Si! as we took a chance on this £2million redevelopment – supported by the Irvine Bay Regeneration Programme - and in many ways stepped out of our comfort zone to create this stunning bar and restaurant venue.”

It turned out to be a stunning night in Glasgow, made all the sweeter after two prestigious SLTN Awards were brought back to Ayrshire. www.simpsinns.com

Brand new!

ESTABLISHED local construction and project management specialists KMC has recently updated their brand identity and launched a new website (www.kmcprojects.co.uk).

The Ayr based consultancy’s new marketing material coincides with a number of recent project wins, including Glasgow Airport, and the award of a number of accreditations including ISO 9001, Safe Contractor and Chas.

KMC's commercial manager, Ken Carson, commented: "As a company we are very focused on moving with the times and innovating where possible to provide the best possible service to our clients and I think the new brand reflects this. Within the new site, visitors can read about the wide range of services offered by KMC, recent projects and client testimonials.”

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Compliance at your finger tips Chamber Launches Online Business Shop THE Chamber, in conjunction with Qdos, the providers of ChamberHR are making it easier than ever for Chamber members to stay compliant with easy online access to additional expert support and advice in employment law, human resource and health & safety.

This month sees the launch of the Ayrshire Chamber Business Shop where a range of business products and services are available online.

As you are aware ChamberHR is included within the Chamber membership fee giving members unlimited access to telephone advice from employment law specialists, coupled with an online reference manual with a bank of hundreds of downloadable template documents, policies and procedures. This excellent service saves money as there is no need to pay for ad hoc advice from specialists or solicitors, it reduces risk removing the fear of Employment Tribunals which carry significant costs and gives peace of mind as with ChamberHR you have the confidence and knowledge that the guidance and support of experts is on hand whenever you need it.

- However, where do you go for additional services?

- Who do you trust to deliver excellent service?

- Where can you get discounted rates?

The Chamber Online Business Shop gives you this and more. Products and services include bespoke Contracts of Employment and Employee Handbooks, HR and health & safety audits, How To Guides, risk assessments and more.

For only 26p per day you can purchase ChamberHS which mirrors the ChamberHR service. For an annual price of £95 you can have immediate access to health & safety experts, a compliant Health & Safety Policy, template organisational responsibilities and structures and lots more.

Why not take a look?

The shop is accessible via the Ayrshire Chamber website or http://qayr.qdosconsulting.com

Green Home Cashback scheme opens to social housing providers THE Scottish Government has extended a grant scheme to local authorities and registered social landlords in a bid to give more Scots green upgrades to their homes this winter.

Scotland’s 32 local authorities and 246 registered social landlords can now apply for a grant of up to £1m under the Green Homes Cashback scheme, managed by the Energy Saving Trust.

The money must be put towards making energy saving upgrades, such as installing a new boiler, to homes under their care. The scheme for householders is also still open.

Energy Minister Fergus Ewing said: “The extension of the Green Homes Cashback scheme will give local authorities and housing associations the means to help their tenants combat rising energy bills, which are a huge concern for this government.”

For more information, visit www.energysavingtrust.org.uk/scotland/socialhousing

BUY2GIVE Increases your Sales!

A powerful way to win customers at low cost t Buy2Give connects businesses with the enthusiastic supporters of charities t The magic ingredient is a 2% Charity Giveback. t It encourages charity supporters to buy from businesses who offer it. t There are thousands of charity supporting consumers and businesses in Ayrshire.

t Clever system operates through a Mobile App or a Traditional Card. t We help charity supporters to find participating businesses and buy. t It works B2C and B2B!

So join our selling network of Big Hearted Businesses.

Call 01563-852253 or E Mail us on info@buy2give.org.uk

We create business – for GOOD.

your ayrshire business winter 2013

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LXB Unveils 'Corton’ Plans For £180 Million Investment In South Ayrshire PLANS have been unveiled for a £180 million investment in Ayrshire that will generate almost 1,000 permanent new jobs and create more than 750 new homes.

Investor and developer LXB has submitted a Proposal of Application Notice (PAN) to South Ayrshire Council for the scheme on 150 acres of land at Corton.

If approved it will be the first phase of the South East Ayr masterplan, a vision to deliver 2,700 homes over the next 30 years in three phases on a 450 acre site that was given a ‘minded to grant’ decision by South Ayrshire Council almost four years ago. Corton is critical to unlocking the entire South East Ayr development, providing all the community infrastructure that will allow the later phases to be delivered.

This major investment will add £20 million a year to the local economy.

Facilities will include a new primary school, neighbourhood centre, local shops, a family pub and community and health facilities. A new Sainsbury’s foodstore which will provide up to 400 full and part-time jobs will anchor the neighbourhood centre.

rs Par tne for ss Busine

If approved by the local authority, work could start as soon as 2015, with the first 100 homes planned for completion in early 2017. In addition to 1,000 permanent jobs the plans will support as many as 2,700 temporary construction

jobs.

Harry Sadleir of LXB said, “We have a realistic, economically viable scheme that will create a thriving new community and deliver a multimillion pound shot in the arm for the local economy.”

Barr Rebrand

BARR is a m u l t i divisional company serving the UK construction and waste sectors. Its Ayrshire divisions are rebranding to reflect the clearly focused business which has resulted following reorganisation of the company post-recession. This has entailed a revamp of the well-established Barr company logo, which is currently being implemented across the business.

To launch the rebrand, Barr held its inaugural Company Evening in the Princess Royal Suite at Ayr Racecourse on the 5th September.

Staff were treated to a presentation on the new branding as well as an inspiring talk on the importance of teamwork and effective leadership.

Group discussions followed giving staff the opportunity to comment on the key themes from the company’s

new business development plan for the Ayrshire region.

Barr offers a range of products and services in addition to being a well-established and respected construction firm.

Barr Quarries is south-west Scotland’s leading supplier of construction materials, supplying Ayrshire and Dumfries & Galloway with a full range of recycled and virgin stone products, including ready-mixed concrete, asphalt and aggregates, from decorative through to fill materials.

Barr Surfacing and Civil Engineering is a multi-disciplinary unit of expertise offering the capability to successfully carry out a full range of surfacing and engineering projects from £5k to £5m.

Barr Environmental is Ayrshire’s leading waste management company and operates several facilities

throughout the South West of Scotland, working closely with regional councils and businesses to achieve their recycling targets.

The UKAS accredited Heathfield Testing Services is a comprehensive material testing and advisory service to the construction industry.

Killoch Training Centre offers a wide range of plant and machinery training and testing, and has two classroom facilities with state of the art computer and audio visual equipment available for hire. your ayrshire business winter 2013

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Exporting closer to home RECENTLY we’ve been hearing more and more about the international trade opportunities offered by new and emerging markets. From Brazil and China to Russia and India, there’s no doubt that the high-growth these markets are experiencing offer significant oppor tunities for Scottish businesses across a range of sectors and industries.

How do European markets compare? With 27 diverse countries and over 500 million consumers just a couple of hours away, the EU offers a vast amount of oppor tunities and more and more Scottish companies are tapping into these. Indeed, the Global Connections Sur vey released earlier this year highlighted that

Scottish expor ts to the EU are up by 14.7%.

With legislation making it easier, faster and more cost effective to do business with Europe, it’s now almost as easy to trade across Europe as it is to within UK borders and despite recent economic turbulence and challenges in the Eurozone, Europe remains a hugely impor tant market.

I’ve been working with a number of local, smaller craft type businesses over the past few months and European markets such as France and Germany offer great growth potential for these companies and many more.

There’s undoubtedly a continued demand for Scottish products and services the world over and markets closer to home play a

Steve Turner, International Trade Advisor really significant par t in this.

If you want to find out more trading with Europe or markets fur ther afield, the Smar t Expor ter programme offers free expor t training, market awareness events and strategy development suppor t.

Visit www.scottishenterprise.com/international for more information or call one of our team on 0800 019 1953.

rs Implementation of new pension rules e n t r a P for employers is gathering pace for For more information please contact ensure that their pension is something new ess a u t oTHE that is meaningful to them - both now and Gavin Park on 01292 269909 or email matic Busin

enrolment pension legislation has seen a surge in demand for Ayrshire firm of Chartered Financial Planners, Munro Partnership, services and advice. This looks set to continue as the total number of UK employers that will be affected by automatic enrolment legislation will increase significantly from the start of 2014.

Automatic enrolment was introduced in October 2012 to ensure that employees have access to a workplace pension scheme. The aim of legislation is to encourage individuals to take responsibility and save for their retirement.

Many employees who have already been enrolled into a pension scheme have seen real benefits when there have been effective communications from their employer by involving an external adviser. Establishing a project plan with an adviser will not only help the employer meet their legal responsibilities, it will also help to improve employees understanding of the legislation and 12

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in the future.

For an employer, the key to successfully meeting their automatic enrolment duties is to plan early – well in advance of when they are legally required to have a pension scheme in place. There are a number of important decisions that have to be made and this will have an impact on several employer functions: including company directors, their human resources department, their payroll manager, finance department and likely an external adviser.

Employers have really benefited from engaging with advisers who already have experience helping employers with automatic enrolment in order to understand the roles and responsibilities that they need to fulfil. Many employers are sleep walking towards their staging date unaware of the implications of not meeting their employer duties on time.

More than ever, it is important to act now. Munro Partnership Ltd – Being ready for Automatic Enrolment Presentation on the 16th of January 2014 at the Kylestrome Hotel in Ayr (11 a.m. for 11.30 a.m.). A soup and sandwich lunch will be provided following the presentation.

gavinpark@munropartnership.co.uk.

Munro Partnership Working With Local Charities Ayr based Chartered Financial Planners, Munro Partnership, have been fairly active in recent months in their support of local charities. The company were the main sponsors of this year’s Ayrshire Hospice Golf Day at West Kilbride Golf Club. The event which normally has 18 teams participating was increased to 36 teams and over £12,500 was raised for the Ayrshire Hospice.

Munro Partnership also helped organise the Charities in Partnership fun run. The event raised £3,389 which benefited Aberlour Childcare Trust, Ayrshire Cancer Support, Riding for the Disabled and South Ayrshire Befriending Project.

Munro Partnership Director Robin Dale said “We are always happy to help local charities where possible as we understand the benefits they bring to those who need their support and how difficult, especially in the current environment, fundraising is”.

SPOTLIGHT ON…Lochaven International Ltd. From Ayrshire to Hogwarts and the World!

LOCHAVEN is a textile manufacturer, based in Stewarton, making clothing in lambswool, cashmere and Shetland wools. Exporting its own brand label worldwide, Lochaven also manufactures for luxury brands, including the recently completed 2013 “made in Scotland” range for Prada of Milan.

Lochaven was chosen by Warner Bros to supply the Hogwarts school knitwear worn by the actors in the Harry Potter series of films. In the final film many students are seen wearing Lochaven branded school tanktops, cardigans and jumpers in the “Battle of Hogwarts” scene.

As a result of this, Lochaven is now a Warner Bros global licensee of replica Hogwarts school jumpers,

Quidditch Sweaters and scarves.

Each garment is made in Ayrshire to the exact standard as those supplied to Warner Bros for the films and can be purchased worldwide and at Warner Bros attractions.

As a result of this high growth, for the first time in 20 years, Lochaven has started a new textile apprentice scheme and currently has several young people training in manufacturing.

Keith Murray, spokesperson for Lochaven said, “When we first entered into the Harry Potter license in 2009 we received significant press

coverage throughout the UK, Europe and even in the New York Times. In 2011 Sky News did a feature from the factory which was shown worldwide every hour via Sky and CNN. Since then we have been too busy to encourage media interest!

Our products are made in Scotland from wool spun in Scotland and it is apparent that the rest of the world places a high value on the Scottish Knitwear industry as demand for our products remains buoyant.” www.lochaven.co.uk

Business AMBITION

The overall aims of the programme are to create jobs, keep jobs, help businesses startup, help businesses grow, increase the number of social enterprises and, ultimately, help improve the local economy in South Ayrshire in a lasting and meaningful way.

It was established by the Council as a determined and proactive response to the economic challenges facing the local area, as South Ayrshire Council Leader, Councillor Bill McIntosh, explained: "AMBITION is all about taking a bold – but lasting and sustainable – approach to help achieve economic stability and security for our communities. That doesn't just mean supporting businesses to get off the ground; it also means helping businesses increase the number of people they employ and – crucially – helping people gain the skills, knowledge and experience they require to take full advantage of these job opportunities.

"The new incubator, which is an exciting new way for the private and public sectors to work together, is a terrific example of how we plan to achieve this. I would urge anyone starting up – or interested in starting up – a business to get in touch. We have all that's needed to support a business in getting started – all we ask in return is your AMBITION." Graeme Currie, Deputy Head of Operations at LESL – one of the Council's partners in delivering the AMBITION programme – added: "We're delighted to be a partner in the Heathfield incubator. As one of the largest operators of incubation centres in Scotland, we know that incubator space helps businesses flourish and grow at a faster rate. " For further information about the Heathfield incubator units or the AMBITION programme, call 01292 616265 or visit www.ambitionprogramme.co.uk

Councillor McIntosh officially opens the new AMBITION incubator unit NEW or start-up businesses across South Ayrshire can take advantage of fantastic modern office accommodation, hands-on business support and mentoring – and even grant funding – thanks to South Ayrshire Council's brand-new AMBITION enterprise and employment programme.

The intensive support is part of the AMBITION for start-ups strand of the programme, which got underway with the opening of a dedicated business incubator unit at Heathfield in Ayr, the first of three such units to be created by the Council. Units in Girvan and Maybole will follow.

The Heathfield incubator provides the ideal location to develop and grow a new business, 14

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with space for six businesses to work out of the unit on a full-time basis, with additional meeting, conference and hot-desking facilities.

Complementing the practical support is a 'wraparound' package of mentoring, access to expertise and advice, and hands-on support to ensure businesses get the best possible start and really get the chance to grow.

The AMBITION programme will see the Council invest £1.5 million over three years to support job creation and economic growth in South Ayrshire through four key strands: - AMBITION for Start-Ups - AMBITION for Business Growth - AMBITION for Employment - AMBITION for Social Enterprise.

Are emails killing your working day? Hitting it off with

DID you know that U.S. Workers spend 13 hours per week reading, writing or responding to email?

Are emails causing you stress both in and out of the office?

Are the “pings” of your email alerts now an intrusion into our personal and business space and time?

At the beginning of the day, faced with an overflowing inbox and an array of voice messages, it’s tempting to “clear the decks” before starting “your own work”. When you’re up to date, you tell yourself, it will be easier to focus on your own work but by then it could be mid morning or later with your energy levels drained and your brain on a go slow.

Research at Microsoft’s offices highlighted a dramatic demonstration of how emails caused distraction from primary tasks. Messages diverted attention for an average of ten minutes and then workers looked at other applications as well, meaning a further ten to fifteen minutes went by before they finally resumed their primary task.

If Email overload is the problem...

The solutions are...

Change our habits about how we deal with our incoming emails Send better emails ourselves saving both you and the recipient time Reduce the number of irrelevant and junk emails coming into our inbox.

Educate all our contacts in best practice to change the number and type of email they send Want to learn how?

The Chamber is being proactive in helping with this problem and is hosting a number of seminars on best practice in dealing with email overload and stress. The first of these will run on 11th December 2013, 9.30 – 11.30am in the Ayrshire Chamber Boardroom £12 members/ £24non www.ayrshire-chamber.org

JD SCOTT Golf Tours is delighted to announce teaming up with Hansel as their designated charity.

John Scott from JD Scott Golf Tours explains, “Having met Sheila Mclean from Hansel at an Ayrshire Chamber event, Sheila mentioned that they run an annual charity golf event.

Her enthusiasm inspired me to offer my services. Having been PGA Professional for 29 years and having run many golf events in the past from Pro-am`s to charity golf events in Germany, I relished the prospect of working with Sheila to help raise much need extra cash for the charity.”

As well as helping with the charity golf event, JD Scott Golf Tours will be offering free golf tuition to the customers of Hansel and in conjunction with Nevis Executive Travel, transport assistance for days out and to top it all will donate a percentage of the profits made in 2014 to Hansel.

John adds, “Please get in touch if you’d like to get involved with the charity golf event for this worthwhile cause.” www.hansel.org.uk John Scott – 07856 055733 john@jdscottgolftours.co.uk

R. A. Clement & Co. Chartered Accountants Income and Capital Taxes all aspects Book - keeping, VAT, PAYE, Accounts Preparation Business Plans and Forecasts

1 Seaford Street, Kilmarnock, Ayrshire KA1 2BZ Tel: 01563 522783/ 01563 528486 Fax: 01563 571073 email: office@clementandson.co.uk www.clementandson.co.uk your ayrshire business winter 2013

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Ayrshire Business Week 2013 did Not only iness Bus Ayrshire 13 open 0 Week 2 Ayrshire r doors fo it raised s, busines 0 for four 30 over £3 harities. local c

CHAT ROOM

HITTING THE HIGHS LADIES LUNCH “The venue and lunch was lovely. The guest speaker was super. I will certainly return next year.”

Lesley McBennett, HR Services Scotland Ltd

“It was fantastic and inspirational.

Great bunch of people attended and I felt very welcome. Thanks an incredible amount.”

Michael Nowakowski, EOS Safety Solutions Limited

CONNE

CTIONS

B2B

“Ayrshire Connections was excellent - great buzz and atmosphere and (as with last year) we all made some great contacts and had very positive conversations with the other delegates.

Really enjoyed the speed networking too, would definitely recommend it to others.”

Justina Murray, South West Scotland Community Justice Authority “Excellent networking opportunity with a lot of "enabling" elements provided by the Chamber staff.”

Mandy Yule, Ayrshire Hospice

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your ayrshire business winter 2013

Brilliant "connections" event, lots of new business and chance to cross refer to other exhibitors at the event.

Joy Gill, The Joy of Chiropractic health Clinic

Ayrshire Business Awards 2013 WinTnheers Are....

FOLLOWING weeks of anticipation, we unveil the winners of the Ayrshire Business Awards 2013.

The 12 categories were judged by a panel that drew up the shortlist of finalists for each of the Awards. The quality of the entries was extremely high and reflected the breadth of business success throughout Ayrshire - from small start-ups and individual entrepreneurs to long-established businesses.

Over 360 guests attended the glittering

ceremony at the Park Hotel, Kilmarnock, hosted

by BBC’s Catriona Shearer.

Malcolm Ingram, Managing Director of Ingram Motoring Group and principal sponsor of the Ayrshire Business Awards 2013 said “It’s great to be part of the growth of this fantastic event, this year has been bigger and better than last year and I would expect next year to grow again, it really is an excellent platform for us all.”

The winners of the Ayrshire Business Awards 2013 are:

Most Promising New Business Sponsored by Business Gateway Giglets

Family Business Sponsored by EDF Energy Kerr & Smith Group

Excellence in Customer Service Sponsored by the Ingram Motor Group Portfolio Recovery Associates UK

Health at Work Sponsored by Westfield Health Cunninghame Housing Association

Outstanding Performing Business (under 25 employees) Sponsored by GlaxoSmithKline Internet Anywhere

Tourism Sponsored by Heads of Ayr Farm Park The Cook School Scotland

Green Sponsored by Nestle Arran Trust

Investors in Education Sponsored by Vattenfall Hyspec Engineering

Local Food Hero Sponsored by Taste Ayrshire Cosses Country House

Employer Diversity Sponsored by Sainsburys Irvine Library

Entrepreneur of the Year Sponsored by Entrepreneurial Spark Giglets

Outstanding Performing Business (over 25 employees) Sponsored by Ayrshire Weekly Press First Independent Finance Ltd VALERIE Russell, Chief Executive of Ayrshire Chamber said, “I would like to congratulate everyone who entered, not just the finalists and winners.

The Chamber is proud to be associated with such outstanding companies.

“These awards recognise the range and quality of businesses that we are fortunate to have here in Ayrshire. The event would also not have been possible without the support of our sponsors and I would like to thank them for their commitment to this event. We look forward to seeing you all again in 2014.”

your ayrshire business winter 2013

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Direct to Gemmell’s

FAMILY run Nurseries Direct is changing name to Gemmell’s Garden Centre!

Colin Gemmell explains, “These days customers expect more from garden centres than just plants and aggregates. To give our business a burst of energy, we’ve added a sizeable soft play as part of our relaunch.”

Colin continues, “Soft launching

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Gemmell’s Soft Play using mainly social media has allowed us to tell new, existing and potential customers about the changes that are coming. We’re working with local businesses, including Big Blue Dog Design, to create and position our new image. Over time, as we’ve diversified into new areas of the business, our brand has got a little lost. So we’re looking at the branding

as a whole to create synergy across all departments.”

From 28th November, Thursday late night shopping will begin, for the lead up to Christmas, with soft play entrance fees going to Cash for Kids and the Ayrshire Hospice.

Pop in or follow on Facebook www.facebook.com/gemmellssoftplay and www.facebook.com/gemmellsfriends

Employing Disabled People Makes Business Sense THERE are 6.9 million disabled people of working age in Great Britain. Employing disabled people makes good business sense as disabled employees are loyal, reliable and motivated.

Understanding how to support disabled employees is important to maintaining a productive workforce, not least because people can develop a health condition or disability whilst in employment.

Research with employers in the Lothians, showed that managers thought disabled employees were “good colleagues who did a great job”, were keen to work and prove their worth. Generally, disabled workers were valued not least because they were hard working and their sickness and absence rates were lower than average.

Supervisors described particular employees as “inspirational” and suggested that larger businesses do more to spread the news about the positive aspects of employing disabled workers.

A new £500,000 2-year government campaign is doing just that: Disability Confident. It provides streamlined guidance on recruiting and keeping disabled people in work and you tube videos of employers talking about good practice.

To promote the hiring and retention of disabled people, employers are asked to make reasonable adjustments to their environments and employment processes. Some of the enablers to work disabled people cite are reduced or modified working hours and duties; written communication in plain English; personalised support or mentoring; accessible work areas/buildings. Lack of support and lack of role models, are considered barriers to getting and staying in work.

In the past, employers have sometimes not engaged with disabled people for fear of doing the wrong thing. Advice and support is available – close to home there are the specialist disability employment agencies such as the East Ayrshire Supported Employment Service – contact sarah.parker@east-ayrshire.gov.uk and Hansel Employment Services.

For more information, contact The Scottish Union of Supported Employment. www.susescotland.co.uk

U.S. Legal Support CURTIS Law LLC is a boutique law firm in downtown Chicago with a corporate and commercial practice.

It strives to blend a sophisticated practice with a practical, handson and cost-effective approach which emphasizes individual attention and responsiveness. The Firm has represented more than 50 European and other non-US entities that have set up new businesses in the US, typically to capitalize on the success of business plans they have been operating in their home markets.

These clients reflect a variety of company sizes and a range of industries, from small technology-based start-ups to large publicly quoted companies in manufacturing or service industries, but with a primary focus on the middle market. A majority of these companies have been based in the UK (Steve Curtis, the founder, is a dual US and UK citizen), although the Firm also represents clients from several other countries and geographic regions outside the US. Recently the Firm has: - Negotiated major US customer and supplier agreements for a UK-based manufacturer of household products; - Represented a UK manufacturer in the establishment of a US manufacturing plant, including site development and leasing, state and local financing incentives, employee leasing, and negotiation of other key service-provider contracts; - Represented a UK publisher in the acquisition of various USbased companies, titles and related assets; - Negotiated a series of service provider contracts to facilitate a major Las Vegas convention by a UK meetings industry company; - Negotiated a series of site and related agreements for a UK medical device manufacturer engaged in US FDA trials; For further information email: steve.curtis@curtislawllc.com

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Top entrepreneur!

AYRSHIRE businessman, Alan McLeish, has been named one of the UK’s top entrepreneurs in an evening of major success for Scottish businesses in London.

jamieson

Time for a change... to First Aid Training ALL workplaces require First Aid Training which is accepted by the Health & Safety Executive for the purpose of compliance with regulation 3(2) of the Health & Safety (First Aid) Regulations 1981.

Whilst level of cover is determined by own risk assessment appropriate to your organisation, it is also recognised that failure to comply may result in substantial fines or prosecution. Ayrshire Chamber members should be aware that HSE have withdrawn from accrediting this very important skill which can save lives and prevent a situation worsening for example in the event of heart attack or stroke!

ARC Training is proud to announce continued alliance with Ayrshire Chamber of Commerce to deliver First Aid at Work Training

plant hire and contractors CONTRACTS UNDERTAKEN New water mains installed, drainage work (land drainage, golf courses etc), kerbing, paving, monoblock, etc.

Suppliers of drainage pipe, underground, sewer water pipe and fittings.

CONTRACT HIRE JCB, TRACTOR AND ATTACHMENTS 24-26 KIRKOSWALD ROAD, MAYBOLE, AYRSHIRE KA19 7TX

• • • • • • • • • •

PLANT HIRE JCB Track Machine 3CX 4x4 for hire (also self drive) Rock Breaker for 3CX 4x4 Tractors and Dump Trailers Gravel Infill Trailer Tractors Self Drive Dumper, 2 Ton Roller etc Trailer Gritting Machines Hanamag Loading Shovel Mini Excavator Hire

Tel: 01655 883251 Fax: 01655 882511 Mobile: 07768 624954 22

your ayrshire business winter 2013

courses to SQA standards of compliance.

This means that first aid qualifications will be integrated onto the SCQF (Scottish Credit and Qualifications Framework), releasing valuable credits for learning a new skill or refreshing prior knowledge.

ARC Training is looking forward to training candidates at an enhanced level of first aid, and rest assured ARC Training and Ayrshire Chamber are committed to supporting learners to assure safer workplaces and efficient and confident first aiders.

Courses will run monthly, visit www.ayrshirechamber.org for dates and to book.

Phyllis Anderson BA PTLLS Principal/Senior Training Instructor/Assessor

To advertise in the next edition of

your

Alan, Managing Director of the QTS Group, was named the Ernst & Young Entrepreneur of the Year in the ‘Business and Consumer Services’ category of the prestigious Ernst & Young Entrepreneur of the Year Awards where four of the ten categories were claimed by businessmen operating north of the Border.

Sponsored in the UK by Credit Suisse, Ernst & Young’s Entrepreneur of the Year programme celebrates the achievements of those who build and lead successful, growing and dynamic businesses across the country.

It is the world’s most prestigious business awards scheme for entrepreneurs, with programmes in 135 cities in 50 countries, and has been running in the UK for 15 years.

The award, recognised the significant growth in QTS as well as the company’s ambitious growth plans in Scotland, the rest of the UK and globally. Alan established his business in 1991 with a £300 loan and QTS is likely to record turnover figures in excess of £70 million for the current financial year in the competitive rail and utilities sectors.

Alan said, “The past few years have seen major progress and development for QTS across our business in the UK and worldwide and I am thrilled to see that recognised with such a prestigious award. This is the stuff of dreams and it in some way repays the faith my mother had in me when she loaned me £300 to set the business just over 20 years ago.”

He added, “There are major opportunities for our rail services business and we have set ourselves challenging goals for the next twelve months including doubling our turnover to £50 million.”

The QTS Group company, which employs 140 staff, is earning a reputation as one of the most dynamic and innovative companies in Scotland with a commitment to providing real opportunities for apprentices and other staff through industry-leading training. www.qtsgroup.com

business yrshire

the magazine of ayrshire chamber of commerce and industry

call Stuart Pennington on 07792 362 587 or email stuart.glasgownews@gmail.com

Business Mentoring Scotland Expansion Funding Announced SCOTTISH Chambers of Commerce (SCC) have succeeded in their bid for funds to expand and extend Business Mentoring Scotland throughout the country enabling businesses across Scotland to benefit from business-to-business connections and knowledge transfer provided by the programme’s experienced mentors to support business growth in every sector in Scotland.

Liz Cameron, Chief Executive, Scottish Chambers of Commerce said, “In the last year alone, SCC’s Business Mentoring Scotland programme contributed nearly £50 million to Scotland’s economy through business growth and created 960 new jobs whilst sustaining many more. 900 business mentors provide their experience, knowledge and time on a voluntary basis, and have supported over 8,000 businesses through this programme; this funding announcement is recognition of the success of the Business Mentoring Scotland approach to unlocking the expertise, knowledge and creativity in the private sector. This support from Scottish Enterprise, the Scottish Government and the European

Regional Development Fund will enable more Scottish businesses to benefit from a pool of talented individuals who all willingly sharing their knowledge, experience and connections to promote growth for businesses in Scotland. It is clear that Business Mentoring Scotland is unique, creative, and – simply – it just works. It was set up by business leaders themselves who know that their experience and connections can be harnessed to support other businesses in Scotland. Business Mentoring Scotland is a great example of successful partnership, led by business, funded by Government and Scottish Enterprise, and delivered on the ground by local Chambers of Commerce across Scotland. With business confidence on the up, and signs of buoyancy in our economic recovery, I am optimistic about the future prospects for business growth, and the creation of more job opportunities in Scottish businesses.”

First Minister Alex Salmond said: “In June the Scottish Government asked for proposals from across the country, from organisations including local authorities, the third sector, business organisations and our

universities of ways in which they could support economic development, create jobs and build new businesses. The funding received by the Scottish Chambers of Commerce will help create new opportunities for businesses, contributing to Scotland’s sustainable economic growth. We are using every tool at our disposal to support jobs and invest in recovery.”

Lena Wilson, Chief Executive, Scottish Enterprise said, “Business mentoring is one of the ways we help business leaders with their growth ambitions. By working with a mentor, leaders can tap into expertise and experience of a particular business challenge such as how to break into a new market or how to expand current operations. With this funding secured, the programme can continue to support over 800 businesses and organisations annually.”

For more information on this FREE service, call Lorna Mercer 01292 670158

Make your New Year resolution to make your business healthier in the New Year Are you looking to improve your business performance in the New Year? The Healthy Working Lives Award can help you create a healthier, more motivated and productive workforce, thereby improving your business performance. Taking part in the Healthy Working Lives Award Programme can help organisations manage workplace pressures by reducing absence, increasing productivity and staff retention.

Almost 600 organisations in Scotland have achieved a Healthy Working Lives Award (HWL), offering potential improvements in health, wellbeing and morale, and reducing accidents and sickness absence. Businesses interested in learning more are able to register their interest by visiting the HWL website: www.healthyworkinglives.com/register Achieving a HWL Award celebrates success, and gaining one could help organisations reap the benefits of providing a healthier and safer workplace – no matter what line of work they are in.

Just get in touch with us through our website or give us a call on 01292 885 855 and we’ll talk you through the rest. Alternatively you can email us at AA-UHB.HWL@nhs.net.

Tel: 01292 885 855 | www.healthyworkinglives.com/register your ayrshire business winter 2013

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New Electronics Publication for the world Electronics Industry

Best of Health

BIG Blue Dog Design is excited to announce their latest venture, SMT Today (www.smttoday.com), a dedicated trade magazine for the Electronics Industry.

BUSINESSES from across Ayrshire were commended for their efforts in achieving healthy workplaces at NHS Ayrshire & Arran’s Healthy Working Lives annual award ceremony on 2 October 2013.

A wide range of local companies received awards in recognition of their achievements at the event, held at the Marine Hotel in Troon.

Members of NHS Ayrshire & Arran’s Healthy Working Lives team provided presentations on the day to highlight the importance of considering health in workplace settings and gave suggestions on how employers can address health inequalities.

Representatives from Ayrshire College (Kilmarnock Campus) and Cunninghame Housing Association showcased the work they did to achieve their Healthy Working Lives awards. Elaine Young, Senior

Having collaborated on marketing projects with local, national and international electronics businesses for over 5 years, Big Blue Dog Design realised there was a gap in the market for a high quality electronics publication, with a focus on providing informative well designed content and distribution through the latest technology channels.

Using the design, marketing and development skill set of the Big Blue Dog Design team, SMT Today will ensure maximum exposure for their advertisers through monthly email marketing to over 25,000 contacts and a fully interactive publication optimised for desktops, pads and smartphones – ensuring the largest corporate coverage of any electronics publications throughout the USA and Europe. In addition the first publication will have 4000 copies distributed to key industry decision makers in the electronics industry.

SMT Today was officially launched at Productronica in Munich on 11th November 2013 the world’s leading Trade Fair for all aspects of innovative electronics production.

For more information, visit www.smttoday.com

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your ayrshire business winter 2013

Par tn ers for Busin ess

Manager from NHS Ayrshire & Arran’s Public Health Department, who opened the event, explains: “The Healthy Working Lives programme supports employers and employees to develop healthier lifestyles in the workplace in a practical, logical way that benefits not only staff members and the companies themselves, but the wider community, too. Something as simple as integrating physical activity into the workplace can provide huge benefits to everyone involved.”

Congratulations to Chamber members; Land Engineering, Ayrshire College (Kilmarnock Campus), EDF Energy Nuclear Generation Ltd – Hunterston B Power Station, NACCO Materials Handling Group, Irvine Housing Association, Cunninghame Housing Association, NATS Prestwick on achieving their Awards.

Commonwealth Toolkit for Tourism Businesses TOURISM businesses across Ayrshire, Arran and Cumbrae are invited to play their part in the Glasgow 2014 Commonwealth Games.

Under the banner “2014: Our Games, Our Welcome” Ayrshire’s tourism and hospitality businesses can join others across Scotland by downloading and making use of four different coloured logos as well as online banners to show their support for the Games, and to highlight that they are ready to welcome visitors to Scotland’s biggest ever sporting

event.

The specially developed Games Tourism Toolkit includes advice on wording for marketing materials as well as how businesses can show support through their social media channels. The toolkit is available for the tourism sector throughout Scotland and presents an excellent opportunity for Ayrshire businesses to officially show visitors their support for the Games.

For toolkit and supporting info, w w w. v i s i t s c o t l a n d . o r g / g a m e s tourism.aspx

Education Links

Girls into STEM Ayrshire pupils are Careers top class Around 100 S3 girls from schools all over North Ayrshire took part in an activity packed day to raise their awareness of careers in the STEM fields (science, technology, engineering and mathematics.)

Keen fourth, fifth and sixth year pupils from secondary schools across Ayrshire found out more about careers in the NHS at a special Awareness Day at University Hospital Ayr in September.

Locally and nationally, statistics show that whilst girls perform as well as boys in STEM subjects at school, there are big gender divides when post-school choices are made. Whilst the choices made are often the correct ones for individuals, there may be the perception that certain careers are only for boys, with girls losing out on good career opportunities.

The day was a mix of hands-on activities run by the CITB, NATS, and Ayrshire College. The girls also had the opportunity to speak to a number of role models in a speed networking event - women working in these industries, in a wide variety of job roles and at different stages of their careers.

A host of local and national businesses, mainly Ayrshire Chamber members took part including Avanticell, Barr, EDF, GSK, GE Caledonian, KCP Environmental, NATS, and Spirit. Girls also had the opportunity to meet with representatives from a range of colleges and universities.

The event is one of several initiatives and programmes through which NHS Ayrshire & Arran supports local schools, seeing 110 pupils attending and a further 120 signed up for a similar event at University Hospital Crosshouse in November.

Staff from different departments, including pharmacy, medicine, nursing, healthcare and dentistry, spoke about their work before pupils competed in an Inter-School Challenge.

Belmont Academy emerged victorious at the end of the morning

session, while Marr College took the title in the afternoon. Both received a trophy donated by Education Teams from the three local authorities in Ayrshire.

Patricia Leiser, NHS Ayrshire & Arran’s Human Resources Director, commented: “We are delighted that so many young people took the opportunity to find out more about the NHS. On behalf of the department I would like to take the opportunity to thank everyone who participated in making this such a successful day”.

“Make Young People Your Business” is working in Kilmarnock While the Scottish Government is busy launching “Make Young People Your Business”, a national initiative aimed at getting businesses to take on and train young people, a company in East Ayrshire has already embraced the message and is going from strength to strength as a result.

Character Joinery, based in Kilmarnock’s Lawson Street had been creating specialist traditional windows, doors, staircases and fitments for over 30 years and has successfully diversified into shop fronts and design and fitting for shops and the catering trade. His clients include Dumfries House, Elliots in Prestwick, Celtic Park and the new shop fronts being done as part of the regeneration of John Finnie Street. But as time went on, owner Kelvin Murray became aware that to grow and keep up with a bulging order book, he needed to bring in fresh young blood.

With the economic downturn over the last six years, investment in apprenticeships had decreased and Kelvin realised that there were very few opportunities for young people looking to pursue a career in the trade.

Younger, skilled craftsmen were difficult to find as older people reached retirement. He decided to see what he could do to help and get the chance to expand his future workforce at the same time.

Kelvin explains: “At Character Joinery we

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have always believed in training young people who would like to learn bench hand joinery. We enrol them at college for a four year course which means they spend half their time at college and half at our workshop. This is a considerable investment for most employers, but the help we’ve had from East Ayrshire Council has made the burden easier. They’re supporting young people by helping employers find potential candidates, making it easier for us to recruit candidates who are really motivated and suited to the job. They’ve helped with practical support but financially too, helping us keep initial wage costs to a minimum. Thanks to their encouragement I now have five young men working with me and they’re proving their worth every day.”

Councillor Jim Buchanan, Spokesperson for Delivering Community Regeneration, East Ayrshire Council said: “Over the past few years we’ve supported over 200 young people into Modern Apprenticeships with

local businesses. With this new “Make Young People Your Business” initiative there are now 1250 places available throughout Ayrshire. This is great news for employers as it removes the previous boundaries which made it difficult for employers in Kilmarnock to take on South or North Ayrshire based young people and vice versa. Kelvin is a prime example of an employer who has embraced the opportunities available and whose business is thriving as a result.”

For more details about how East Ayrshire Council’s team can help your business contact: 01563 503000 or youthemployment@eastayrshire.gov.uk

“As part of my work experience I was invited along with the staff of the Chamber to the Business to Business Exhibition where approximately 100 businesses take stalls and network with one another.

“The day was a massive eye opener into the world of business. I entered the Princess Royal Suite at Ayr Racecourse unsure of what the day would hold. I began by dressing up the Chamber’s exhibitions stand which was based around their new marketing campaign, ‘The Mix’. With cooking utensils and cupcakes surrounding me the doors were opened and I stood back as the Education team put on their sales hats and began convincing businesses to offer work experience opportunities.

I decided to walk around and take in first-hand the art of ‘networking’. Many professionals wandered the isles - business cards in hand – and spoke to stand holders about their company and vice versa.

I was able to see the benefit of this exercise for businesses and also the importance of local companies working together.

“Colin Blair – Buzzwork Group’s Managing Director – gave a keynote speech about his life, his career and his vision for the future of Ayrshire. He wasn’t afraid to mention the problems he faced when trying to build his company, along with advice and tips for anyone interested in running their own business. I found his talk highly valuable as it gave me an honest and realistic view of the issues that can be expected to arise for a company. As someone who – quite honestly – couldn’t wait to leave the area to go off to university, Colin also managed to make me think about how much Ayrshire can offer to the country and the rest of the world. This in turn has made me consider returning in a couple of years, business degree in hand (hopefully!), and joining in the effort to make my home reach its full potential.

“I also had the opportunity to attend the ‘Collaborating for Growth’ event which was held to encourage businesses to bring forward any thoughts and problems they had about running a company in this difficult economic time. With the help of interactive technology over 30 local representatives held group discussions and shared opinions about various topics. Sitting at one of the tables gave me the opportunity to hear from people from a variety of sectors and helped me realise that each of these people shared common core issues. The event also gave me the opportunity to hear from the new principle of Ayrshire College, Heather Dunk, who projected her positive and passionate attitude across the whole room. Heather raised the point that she is not only running a school but also a £45million organisation. Not only that but her amazing achievement of gaining grant money to build a new Kilmarnock campus really demonstrated how her goal of ‘taking over the world’ was one step closer to fruition.

“I’m so grateful to have been given the opportunity to work at the Ayrshire Chamber offices, experience all of their rigorous planning of Business Week come to life and have the chance to sit down with every staff member who kindly spared some time to talk about their role in the business and answered any questions I might have had. Thank you for having me!

Billie, Prestwick Academy

Carly at the Chamber

“I have really enjoyed my week at the Chamber working with all the different people and learning about their individual job roles. My favourite part of the week was assisting Gill at the European day of languages as this gave me the opportunity to communicate with new people.

“Overall the chamber has given me an insight into what it is like to be in a working environment. I will take on the skills and experience I have gained from this week into my future.”

Carly Prestwick Academy, S4

Lauren’s insight into Commerce

“I really enjoyed my time at the Ayrshire Chamber of Commerce for work experience.

“It was a great experience and gave me a good insight into how a business works and how teamwork is essential to keep a business running.

“I enjoyed learning about everyone’s different roles and how they all do something completely different but are all equally important. I also enjoyed going to meet a potential member as I learned about all the facilities the Chamber offers, sale techniques and people skills.”

Lauren, Ayr Academy

Work Experience

Billie goes to Business Week

Future architect

“I’ve had a great time, and a brilliant experience during my time at Lawrence McPherson. I was given a project to work on which gave me the opportunity to learn new skills and techniques that I can now use when I am back at school.

“The time that I have spent on my work experience placement has made me think more into the future, and architecture is a career choice that I would definitely consider.

“I am very grateful for everyone who has helped give me this opportunity.

Thank you.”

Jack

your ayrshire business winter 2013

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The Board of Directors is delighted to welcome the following companies as recently joined members of Ayrshire Chamber of Commerce & Industry.

Anacra Prestwick Contact: Roddy Dunn 01292 267822 www.anacra.co.uk Chartered architects

Ayrshire Window Solutions Irvine Contact: Bill McLean 01294 212999 Double glazing & conservatories Referred by Tower Tools

As & When Stewarton Contact: Maggie Ramage 01560 480211 www.aandwhr.co.uk Bespoke HR service for SMEs

Bespoke HR Ayrshire New Cumnock Contact: Barbara Hamill 01290 332306 1-2-1 advice on policy implementation

ATLAS (Scotland) Ltd Kilmarnock Contact: Kevin Kelly 01563 572666 www.atlascables.com Manufacturer of audio/video cables & assemblies Referred by Audio Video Networks Ayr Audi Ayr Contact: Stephen Marchetti 01292 270950 www.ayraudi.com Audi retail & servicing Ayrshire Association of Business Women Ayr Contact: Liz Cooper 01292 443435 www.aabw.org.uk Association for professional, managerial & entrepreneurial women Ayrshire College Contact: Heather Dunk 01292 265184 www.ayrshire.ac.uk The result of the merge between Ayr College, James Watt College (North Ayrshire campuses) & Kilmarnock College.

Ayrshire Executive & Wedding Cars Ltd Ayr Contact: Heather Hayward-Brown 01292 269777 www.ayrshireexecutiveandweddingcarsltd.co. uk Cars for special occasions Ayrshire Executive Travel Kilwinning www.ayrshireexecutivehire.co.uk Contact: Alan Maclauchlan 07943515647 Private hire & executive travel Ayrshire Letting West Kilbride Contact: Kathleen McCallum 01294 822448 www.ayrshireletting.co.uk Property letting & management services Ayrshire Orthodontics Ardrossan Contact: Stewart Thomson 07948405717 Dental clinic limited to orthodontics Referred by Truss Dental Ayrshire Property Shop Irvine Contact: Angela Fisk 01560 484100 Fully managed letting service Referred by RBS

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Big Deal Fun Casino Ltd Glasgow Contact: Pauline Koppanen 0141 366 3113 www.bigdealfuncasino.co.uk British Polish Chamber of Commerce London Contact: Sharon Walsh 0207 969 2789 www.bpcc.org.pl Chamber of commerce

Caledonian Office Products Kilmarnock Contact: Gary Henderson 01563 572363 www.copltd.co.uk Office supplies, furniture & photocopiers Referred by The Referral Exchange Member-2-Member Discount 5%

Cann Print Kilmarnock Contact: William McCann 01563 572440 www.cannprint.com Cherry Soda Ltd Ayr Contact: Liz Bell 01292 291013 www.cherrysodajewellery.co.uk Jewellery retailer Clyde Coast Tourism Ltd Greenock Contact: Catriona Stevenson 07985627897 www.clydecoasttourism.co.uk Clyde coast tour operator Community Film Productions Kilmarnock Contact: Gordon McLeod 07818848829 www.cfproductions.org Promotional films Coyle HR Consultancy Limited Kilmarnock Contact: Karen Coyle 07775951211 www.coylehrconsultancy.com HR consultancy for SMEs CR Business Compliance Services Ardrossan Contact: Robert Edmund 01294 467791 www.crbusinesscomplianceservices.com H&S, product compliance, lean manufacturing, continuous improvement

DKL Services (Ayr) Ltd Ayr Contact: John Thomson 01292 479564 www.drainklear.co.uk Drainage solutions, high pressure jetting, CCTV surveys Referred by The Referral Exchange

Eco Energy GB Ltd Stevenson Contact: Janine Thomson 01294 461890 www.ecoenergygb.co.uk Energy management, including insulation & boilers Environmental Energy Controls Livingstone Contact: Richard Jocelyn 01506 442 900 www.e2cbms.com Smart energy solutions EOS Safety Solutions Limited Kilmarnock Contact: Michael Nowakowski 07810175755 www.eossafetyltd.com H&S consultancy & training Fencebay Ltd (Incorporating Fins Restaurant) Largs Contact: Tom Campbell 01475 568918 www.fencebayandfins.co.uk Smokehouse & seafood restaurant

Get It Plastered Ltd Kilmarnock Contact: Stuart Aitken 01563 531637 www.getitplastered.com Plastering & roughcasting Referred by Sleek Media

GM Design West Kilbride Contact: Gary Morrison 07429123088 www.gmdesignuk.com Graphic & web design Hunter Conservatories & Sunrooms Dundonald Contact: Lynne Houston 01563 851991 www.hunterconservatoriesandsunrooms.com UPVC sunrooms & conservatories

Hunter Group Scotland Ltd Dundonald Contact: Les Houston 01563 851991 www.hunterconservatoriesandsunrooms.com Manufacturer of unique product for safety longwall mining.

Referred by Ambassador Bowling

In The Bag Galston Contact: Lesley Murdoch 07920000388 Handbags & accessories retailer

Inca Beauty Ayr Contact: Douglas Coupland 01292 265100 www.incabeautysalon.com Beauty salon ITW4 LTD Ayr Contact: Neil Dawson 01292 738284 Design, supply & maintenance of IT systems Referred by The Referral Exchange

JK Construction Kilmarnock Contact: Jim Kirkwood 07800 990 117 Extension & renovation building work Referred by The Referral Exchange

JD Scott Golf Tours Ayr Contact: John Scott 01292 861375 www.jdscottgolftours.co.uk Bespoke golf tours, PGA professional coaching JMS Solutions Troon Contact: John Samson 01292 310780 Sales & marketing tactics & strategy Kelly Morris Consulting Ltd Troon Contact: Kelly Morris 079066199625 www.kellymorrisonconsulting.com Business development, facilitation & project management Lang Financial Prestwick Contact: Stuart Lang 01292 470555 www.langfinancial.co.uk Independent financial advice Referred by The Referral Exchange

Map Golf & Leisure Troon Contact: Paul Carpenter 01292 317214 www.mapgolfandleisure.com Golf tuition, PGA advise, golf entertainment nights Referred by Paligap Brands Ltd

McGrugan Home Services Ayr Contact: Craig McGrugan 07794673407 Home maintenance Media Slave Largs Contact: Helmut Watterott 07903582508 www.media-slave.co.uk Web & graphic design, digital communications and marketing

Modway Limited Kilmarnock Contact: Lucy Barr 01563 556490 www.modwayscotland.co.uk PVC decking, recycled plastic furniture, access ramps Referred by Caledonian Office Products Ltd

TOP REFERRER!

Moir Environmental Ltd Ayr Contact: Stewart Moir 01292 440339 www.moir-environmental.co.uk Off mains drainage systems NACAS (North Ayrshire Citizens Advice Service) Saltcoats Contact: Nina Smith 01294 473727 www.nacasadvice.org.uk Advice and information Nevis Executive Travel Ayr Contact: John Scott 01292 861375 www.nevisexecutivetravel.com Executive travel Outbox 4 Marketing Ltd Prestwick Airport Contact: Barry Duddy 01292 737272 www.outbox4.com Marketing, web-design, SEO, social media Owl Magic Kilmarnock Contact: David Morrison 0782 1658 550 www.owl-magic.com Owl display for events Paul Harcourt Driving School Kilmarnock Contact: Paul Harcourst 01563 531307 www.drivinglessonskilmarnock.com Driving lessons Practical Business Skills Prestwick Contact: Billy Hughes 07462227806 www.practicalbusinessskills.com Coaching in negotiation, presentation, meetings.

Project Health & Safety Services Ltd Hamilton Contact: Iain Hyslop 01698 423826 www.projecthss.co.uk H&S consultancy & training CITB & IOSH Member-2-Member discount 10% Samantha Boorer Translations Isle of Arran Contact: Samantha Payn 0141 416 2506 www.boorertranslations.com Russian/English translation & interpreting SAYLSA Girvan Contact: Richard Carr 01465 714605 www.saylsa.org.uk Promoting the Stranraer-Ayr rail link Referred by Cosses Country House

Congratulations to our top referrer over the last 12 months, the Referral Exchange, who picked up their trophy at the Ayrshire Business Awards 2013.

Skian Mhor Muirkirk Contact: Sean McGuire 01555 894787 www.skianmhor.co.uk Props & special effects for theatre, film & TV The Carrick Clinic Prestwick Contact: Pamela Spence 01292 478888 www.carrickclinic.co.uk Complementary health The Wise Group Kilmarnock Contact: Tom Wood 01563 524564 www.thewisegroup.co.uk Regenerating communities, greener society, help into the workplace Topps Tiles Ayr Contact: John Smith 01292 281918 www.toppstiles.co.uk Ceramic, porcelain, marble tiles & ancillary products Video 3 Technologies Ltd Prestwick Contact: Joe Dorfman 07774 143433 www.video3.co.uk Internet broadcasting services Water Fuel Scotland Largs Contact: Paul Webb 01415385918 www.waterfuelscotland.co.uk Supply & installation of supplementary fuel cell systems Referred by Wades Print WM Murdoch GIFireE MIFSM Kilmarnock Contact: Billy Murdoch 01563 539846 Fire risk assessor

We want to recruit more members to strengthen our business network and create more business opportunities for you. We're asking you to help by referring companies you know to us. When they join, we'll reward you with a choice of special offers to help your business. Call the Membership Team on 01292 678666. your ayrshire business winter 2013

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Events round up IN September members gathered in the impressive facilities of the transformed Church ... West Kirk, for a lively Tick Talk speed networking session. Hosts for the evening, Partners for Inclusion, provided a great venue, and catering, before giving our members an overview of the services and facilities they offer in Ayrshire. Our networking session to the clock, guarantees each delegate speaks to every other delegate in the room.

Thanks to Partners for Inclusion for hosting.

AGM 2013

INTERNET ANYWHERE

Our Annual General Meeting was well attended with over 60 members visiting the Gailes Hotel, Irvine, to meet the Board of Directors and to network with fellow members. The Report of the Directors, for year to end March 2013 was followed by a presentation from guest speakers; Jim Reid, Stakeholder & Networks Director at Scottish Enterprise and Gordon Cunningham from GlobalScots. Outgoing President, Willie Mackie, handed over the chain of office to Incoming President, Waiyin Hatton.

Celebrations were in order for Internet Anywhere, who will be representing Ayrshire & Scotland at the Chamber Awards 2013 finals, good luck! The evening finished with a networking buffet and refreshments in the Rooftop Terrace!

Ayrshire Business Week 2013, was a great success and most events were booked to capacity…. See pages 1617 for a wee overview of the week’s events.

Get in Touch Networking Lunch at 30

your ayrshire business winter 2013

by Yvonne Munro Events Co-ordinator

Cecchinis, Ardrossan, attracted over 40 members. Arran members boarded the ferry, crossed the Clyde and joined for an afternoon of good chat and productive introductions. Val Russell, CEO was pleased to launch the Buy Ayrshire Campaign at the event, see

WAIYIN AND WILLIE

the pull out spread for full details.

Hosts, Entrepreneurial-Spark welcomed networkers to the impressive facilities at the hatchery Dundonald. Over 30 members gathered in the hatchery for an interactive networking event. Once again our lively networking format guaranteed everyone an introduction to every delegate in the room, providing links to business and to likeminded professionals, making new contacts and prospective customers!

Thanks to The Entrepreneurial Spark for hosting!

The Chamber Training Academy CTA , continues to grow from strength to strength, with topics in Customer Service, Time Management, Beat Stress and Improve Performance and Managing Attendance, thanks to our training partners Ology Business Coaching, Stimuli Business Training Ltd Square Circle HR and Life Changes for delivering our Autumn sessions.

Winter

Events Diary

2013/14

Providing you with the opportunity to meet contacts, expand your knowledge and grow your business First Aid 3 Day Course 2nd- 4th December 9am - 4pm Ayrshire Chamber Boardroom £216.00 CTA Social Media: An Introduction 5th December 8.30 - 11am Ayrshire Chamber Boardroom £35 Workshop: Are emails killing your working day?

11th December 9.30 - 11.30am Ayrshire Chamber Boardroom £12 Festive Fayre, Fun & Networking with a Sparkle 11th December 5 - 7.30pm Fashion show and stalls Enterkine House Hotel To book your stall @£10 + VAT, call Yvonne, 01292 678666

Happy new 2014 !

CTA Giving Great Presentations 15th January 8.30 - 11am Ayrshire Chamber Boardroom £35

International Trade Training: Letters of Credit 20th February 9am – 4.30pm Ayrshire Chamber Boardroom £240

Behind the Scenes @ McCallum Bagpipes 30th January 11.00- 1.30pm McCallum Bagpipes, Kilmarnock £15

Lunch & Learn: Setting up your Workplace Pension 16th January 11-1pm Hotel Kylestrome, Ayr FREE

CTA Best Practice and Core Skills 5th February 8.30 – 11am Ayrshire Chamber Boardroom £35

Tick Talk Networking 23rd January 5.30-7.30pm Host and sponsor: Hansel Alliance, Symington £15

CTA Get the Best from your Team 19th February 8.30 - 11am Ayrshire Chamber Boardroom £35

CTA Profiting Through Profiling 29th January 8.30 - 11am Ayrshire Chamber Boardroom £35

Meet the Experts on Finance Panel Breakfast 20th February 8.30 - 10.30am £TBC

CTA Selling Skills: Session 1 5th March 8.30- 11am Ayrshire Chamber Boardroom £35 Detox for Spring Networking Lunch 19th March 12 -2pm The Carrick Clinic, Prestwick £12

Prices shown are Chamber Member rates and include VAT unless otherwise stated.

To book or for more info www.ayrshire-chamber.org or call 01292 678666

your ayrshire business winter 2013

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