HOSPITALS Winter 2019
OU R R EL AT IONSH I PS A R E
BU I LT TO L A S T Mitchell Williams has been providing comprehensive legal services for 65 years. We serve as advocates and partners, using our depth of knowledge, diverse professional experience and team approach to help clients solve problems and achieve their goals. Learn more.
Little Rock | Rogers | Jonesboro | Austin | MitchellWilliamsLaw.com
Mitchell, Williams, Selig, Gates & Woodyard, P.L.L.C. 425 W. Capitol Ave., Suite 1800 | Little Rock, AR 72201 R.T. Beard, III, Managing Director
A Growing Health System for a Growing Community
Left to Right: J. Tod Ghormley, MD, James T. Howell, MD, James L. Head, MD, H. Scott Smith, MD, Grant W. Bennett, MD, Tom Roberts, MD, Robert F. McCarron, MD, Glenn D. McClendon, DPM
New Medical Offices
Orthopedic Excellence At Conway Regional, our team of talented orthopedic surgeons and specialists are dedicated to helping you regain mobility and recover from injury and disease. We are bringing you the most advanced technology, comprehensive experience, and world-class care. We’re not just growing—we’re growing together.
Arkansas Heart Hospital Bryant, Arkansas
HELPING BUILD A HEALTHIER ARKANSAS. Clark Contractors is proud to be a part of creating the healthcare infrastructure essential to the well-being of our state and our people. We thank you for your confidence and look forward to continuing our efforts to build a healthier Arkansas.
SHOCK LEADER PROFILES
Planting Seeds of Kindness
Lead, Let Go & Help Others Grow
Passionate about Public Health
Speaking from Experience
Strength in Numbers
Two Chambers, Two Parties, One Focus
This was Annual Meeting 2019!
Group Prenatal Care
Solutions for Hospitals
Medical Marijuana: Is Your Hospital Ready?
IN EVERY ISSUE
All About Hospitals
Focus on Quality
Where We Stand
YOU have the POWER to SPARK CHANGE The Winter Issue Arkansas Hospitals is published by The Arkansas Hospital Association
419 Natural Resources Drive | Little Rock, AR 72205
Elisa M. White, Editor in Chief Nancy Robertson, Senior Editor & Contributing Writer Ashley Gill, Associate Editor Jamie Barrett, Graphic Designer
BOARD OF DIRECTORS:
Chris B. Barber, Jonesboro / Chairman Ron Peterson, Mountain Home / Chairman-Elect Peggy Abbott, Camden / Treasurer Darren Caldwell, Jonesboro / Past-Chairman Ryan Gehrig, Fort Smith / Director-at-Large Greg Crain, Little Rock Barry Davis, Paragould David Deaton, Clinton Jan Gardner, Little Rock Phil Gilmore, Crossett Vince Leist, Harrison James Magee, Piggott Mike McCoy, Danville Gary Paxson, Batesville Rob Robinson, El Dorado Larry Shackelford, Fayetteville Brian Thomas, Pine Bluff Debra Wright, Nashville
Robert “Bo” Ryall / President and CEO Jodiane Tritt / Executive Vice President Tina Creel / President of AHA Services, Inc. Elisa M. White / Vice President and General Counsel Pam Brown / Vice President of Quality and Patient Safety Lyndsey Dumas / Vice President of Education
ARKANSAS HOSPITAL ASSOCIATION DISTRIBUTION: Arkansas Hospitals is distributed quarterly to hospital executives, managers and trustees throughout the United States; to physicians, state legislators, the congressional delegation, and other friends of the hospitals of Arkansas. Arkansas Hospitals is produced quarterly by Vowell, Inc., 910 W. 2nd St., Suite 200, Little Rock, AR 72201. Periodicals postage paid at Little Rock, AR and additional mailing offices. The contents of Arkansas Hospitals are copyrighted, and material contained herein may not be copied or reproduced in any manner without the written permission of the Arkansas Hospital Association. Articles in Arkansas Hospitals should not be considered specific advice, as individual circumstances vary. Products and services advertised in the magazine are not necessarily endorsed by the Arkansas Hospital Association.
To advertise, email firstname.lastname@example.org.
Specializing in mental health treatment for children and adolescents
We Provide a Full Continuum of Behavioral Healthcare Services Acute inpatient care School-based services Residential inpatient care Outpatient services Partial hospitalization TRICAREÂŽ Certified
11501 Financial Centre Parkway | Little Rock, AR 72211 | 501.223.3322 | 800.880.3322
Pinnacle Pointe Behavioral Healthcare System is located in Little Rock and is one of Arkansasâ€™ largest behavioral inpatient facilities that offer acute and residential services for children and adolescents ages 5-17 who are struggling with emotional or behavioral health issues. The caring professionals at Pinnacle Pointe Behavioral Healthcare System help patients return to their community as healthier individuals.
OUR MISSION: To Hope...To Heal... To Laugh...To Live!!! www.PinnaclePointeHospital.com
ARKANSAS HOSPITALS MAGAZINE . 5
Learn more about these and other opportunities for learning and networking on the new AHA website arkhospitals.org
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ARKANSAS HOSPITALS MAGAZINE . 9
Real change starts with real dissatisfaction. When a mission becomes personal, it becomes a cause.
If you don't care, they won't care.
Old habits die hard, so hardwire desired change.
It's about building pyramids, not sandcastles.
Servant leadership begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.
TAKEAWAYS Practice personal humility.
Practice personal accountability.
Build bridges, not walls.
1 in 5 Arkansans struggle with hunger every day. Arkansas ranks second in food insecurity. Arkansas is No. 6 in senior hunger nationally.
100,000 200,000 300,000 400,000 Meals Packed
…to those who we worked alongside in communities throughout the state to pack more than 1.1 million meals in the Fearless Food Fight to support local food shelters helping our neighbors in need. You helped us exceed a goal of 700,000 500,000 600,000 700,000 Meals Packed Meals Packed Meals Packed meals in celebration of our 70th anniversary. And to the thousands of doctors, nurses, therapists, pharmacists, counselors, hospitals, medical suppliers and many other healthcare providers who have cared for our members and their families for seven decades, thank you! You play a critical role in ensuring our members receive quality, compassionate care during some of their most vulnerable moments in life. As a not-for-profit, mutual insurance company, our commitment to investing in Arkansas, its people and its healthcare delivery system began in December 1948 and will continue.
MPI 7882 11/18
Our work is not done, but by facing the future together, we can keep our great state strong.
ARKANSAS HOSPITALS MAGAZINE . 19
to order free health care resources and tools! Go to afmc.org and get instant access to information that health care providers like you need every day. Youâ€™ll find free tools available for order and download, details about AFMCâ€™s quality improvement and disease prevention projects, survey results, professional publications geared toward Arkansas health care providers and MORE!
REVISED SEPTEMBER 2017
Building Partnerships. Delivering Excellence. The professional liability and property protection for your healthcare facility deserves the expertise of specialists. The Healthcare Division of BXS Insurance is one of the largest and most experienced group of medical professional liability and property specialists for hospitals, PHOs, IPAs, surgery centers, clinics, physicians, surgeons, and nursing homes in the Southeast. Call Tom Hesselbein today for more information at (501) 664-7705.
Professional Liability | Property | Loss Control | TPA Services 1. BXS Insurance is a wholly owned subsidiary of BancorpSouth Bank. 2. Insurance products are • Not a deposit • Not FDIC insured • Not insured by any federal government agency • Not guaranteed by the bank • May go down in value. 3. BXS Insurance is an insurance agent and not an insurance carrier. 4. Always read your policy for coverage terms and conditions.
(501) 664-7705 | bxsi.com
J O E B A T E S, M D
We provide peace of mind so you can, too.
Your Arkansas Health Law Team
We’ve been addressing the legal needs of the Arkansas healthcare industry for almost 120 years. • Medicare/Medicaid Reimbursement
• Licensure Matters & Board Hearings
• Contracts & Business Transactions
• Privileging & Peer Review
• Stark I and II & Anti-Kickback Compliance • Government Regulations
• Operations & Management
• Medical Device & Pharmaceutical Products Defense
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• HIPAA Compliance & Training • Medical Malpractice Defense • Drug Diversion Prevention
Tame the wave of rising benefit costs. How do you control your benefits spend when you need to invest in talent? Your ability to maneuver determines your competitive edge. With healthcare plan design changes, you can ride the crest of a strong total rewards offering without wiping out your budget.
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Our doctors listen with their
H earts Stethoscopes and
Robert Jarvis, M.D.
Tyler Bayles, M.D.
Jane Kang, M.D.
John Schay, M.D.
Jeffrey Palmer, M.D.
Justin Powell, M.D.
21 Bridgeway Road â€” North Little Rock, AR 72113 | 1-800-245-0011 | thebridgeway.com
LEADERSHIP IS NOT IN THE TITLE, IT’S IN THE PERSON. IT’S TIED TO THEIR
CHARACTER INTEGRITY. RESPECT AND THEIR
IT’S BASED ON FOR OTHERS.
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THE GOAL IS ALWAYS TO
MAKE CARE BETTER FOR THE PEOPLE WE SERVE.
OVER 30 YEARS OF
EXPERT CONSULTATION REVENUE CYCLE MANAGEMENT, ICD10 AUDITS, CDI, APPEALS PROCESS, HOSPITAL CHARGEMASTER REVIEW & MORE
Integrated, strategic real estate solutions
2226 Cottondale Lane Suite 210 Little Rock, AR 72202 501 716 5511 5100 W. JB Hunt Drive Suite 800 Rogers, AR 72758 479 845 3000
MOBILE INTEGRATED PLATFORM
sagepartners.com You provide first class healthcare.
We do the rest.
savings & cost avoidance year 1, including reduction to hospital facilities payroll due to CW Sage assuming fulltime employees
reduction in janitorial costs while increasing the service frequency
annual projected savings in year 2
savings on one clinic consolidation
WHAT WE DO - SERVICES Preventive, predictive & corrective maintenance Asset management – accounting and lease administration Energy conservation & sustainability programs Project management & construction oversight Leasing & brokerage services NWA 479 845 3000 | Central AR 501 716 5511 HOW WE DO IT - STRATEGIES Establish baseline building performance guidelines and benchmark
Strategic detailed budgeting Hire top talent / highly educated / experienced team members Partnership approach with clients Leverage relationships through network of contractors & Cushman’s buying power Integrate high quality operations & maintenance support services through our state-of-the-art platform WHY WE DO IT - RESULTS Cost control Insure operation within lease guidelines Maximize employee comfort & safety Provide a consistent, convenient, streamlined maintenance process Enhance value & improve patient “first impressions” Reduce regulatory risk as well as liability risk Allow clients to focus on their business; providing first class patient care
Independently Owned and Operated/Member of the Cushman & Wakefield Alliance
ARKANSAS HOSPITALS MAGAZINE . 43
Patient Data When You Need It SHARE allows participating hospitals and providers to access patient health records online, in real-time and through a secure connection using your electronic health record.
LPL Financial, Inc. 2018
Lara C. Wilkerson Financial Advisor LPL Financial email@example.com
To Serving the AHA Community 51 years combined experience serving our investors.
AR Insurance #8913727
Financial Advisor LPL Financial AR Insurance #1197665
501-760-3400 2228 Albert Pike Rd., Suite R, Hot Springs, AR
FINANCING IS THE FIRST STEP. Our Capital Markets professionals have the industry experience and client-first approach you need to complete upcoming projects. Planning new construction? Refinancing? Equipment leasing? We can customize the right capital structure. Call or click today and find out what Crews can do for you.
INVESTMENT BANKING | PUBLIC FINANCE BONDS | LEASES | LOANS Paul Phillips
800.766.2000 | crewsfs.com Member FINRA & SIPC
Fractured payment strategy? Be ready for accounting emergencies with a daily dose of expertise. Our caring, candid pros can help bind up regulatory compliance breaks, reduce risk and identify reimbursement opportunities.
Everyone needs a trusted advisor. Who’s yours?
bkd.com/hc • @BKDHC
Your mission is our purpose.
Our company was built on the idea of providing efficient and sustainable engineering solutions that allow you to focus on your core business. Weâ€™ve worked in Arkansasâ€™s hospitals for more than 20 years. Supporting your mission is what inspires the work we do.
501-666-6776 (Little Rock) 479-521-8634 (Fayetteville) www.Bernhard.com
Central Utility Plant: A facility typically located on a campus whose assets produce and distribute steam, chilled water, heating water. V
and financial peace.
Weâ€™re changing the definition of central utility plants.
For more information on how to monetize thermal energy assets and transfer risk, contact us at (501) 666-6776.
THE CARE YOU NEED. WHERE YOU NEED IT. (870) 262-1200 1710 Harrison Street Batesville, AR
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ARKANSAS HOSPITALS MAGAZINE . 53
TAP INTO SUCCESS!
YOUR TRUSTED, IN-HOUSE BUSINESS CONSULTANT
INFORMATION Strategic Planning | Market Planning |
| Coding | Patient Satisfaction | Quality Measurement | Health Analytics | Staffing Solutions | Cyber Risk Management | Benchmarking
Join your fellow Arkansas Hospital Association members and tap into the carefully vetted business services offered through AHA Services, Inc. AHA membership means you don’t need to call in outside consultants when searching for business solutions. AHA Services, as a subsidiary of the AHA, is YOUR in-house consulting firm, trusted for years by hospitals of all sizes across the state, and ready to serve you. Offering business services at specially brokered rates to AHA member hospitals – that’s what we do. We bring you project- and/or department-specific consultations that help you connect with companies ALREADY VETTED, ALREADY PROVEN, HOSPITAL-SPECIFIC, and providing special rates for member hospitals.
340B Program Management | Rural Health Solutions |
Reimbursement Management | Accounts Payable Solutions |
Process Efficiencies | Class Action Settlement Claim Management | Supply Chain Services: Medical and Surgical | Pharmacy | Lab | Orthopedics | Cardiology | Capital Equipment | IT | Telecom
WE COME TO YOU!
Tina Creel and Liz Carder are dedicated to our member hospitals, connecting them with the specific help they need to meet today’s health care business challenges. Whether it’s in the area of Information Management, Data Analytics, Quality Management, Insurance, Supply Chain Solutions, Staff Education and Certification or Financial Services, Tina and Liz will help your hospital tap into vetted and proven resources and services as your hospital seeks to improve upon its success.
Eye Health | Employee Benefits Packages |
Volunteer and Student Nursing Coverage | Workers’ Comp | Liability
SET UP AN APPOINTMENT TODAY Reach us on the web, by email or phone. AHAServicesInc.com
EDUCATION Learning Management | Compliance Training |
Common Orientation for Clinical Rotation Programs | Competency and Performance Management
WORKFORCE Staffing Solutions | Compensation Surveys | Supplemental Staffing Solution |
Executive Search and Interim Leadership Recruitment | Short Term Physician Specialties Staffing, CRNA | Temporary Allied, Mid-Level Health Staffing | Permanent Physician, Allied Health Staffing |
Risk Assessments | Active Shooter Training | Patient Violence Management | Provider Enrollment Services
TINA CREEL, PRESIDENT
AHA Services, Inc. firstname.lastname@example.org 501.224.7878
LIZ CARDER, ASSISTANT
AHA Services, Inc. email@example.com 501.224.7878
D AV I D D E AT O N Ozark Health Medical Center
Revenues or Moneys Received by the State
• Tax Collections • Distributed through the Revenue Stabilization Act (RSA)
Dedicated Source • Special Revenue • Federal Funds • Cash Funds • Trust Funds
One-Time Funding Figure 1
• Surplus • Recouped General Revenue
POLICY & ADVOCACY
PTCOA IS ARKANSAS’S LARGEST FULLY COMPREHENSIVE PAIN MANAGEMENT PRACTICE WITH MULTIPLE LOCATIONS TO BEST SERVE OUR PATIENTS. WE HAVE DEDICATED PHYSICIANS, STATE OF THE ART SURGERY CENTERS, MEDICATION MONITORING, CLIA CERTIFIED LABS AND THE MOST COMBINED PAIN MANAGEMENT EXPERIENCE OF ANY PRACTICE IN THE REGION. ALL OF THIS EXCELLENCE IN MEDICAL CARE WITH ONE FOCUS – TO HELP RESTORE QUALITY OF LIFE.
POLICY & ADVOCACY
Table I. Qualifying Medical Conditions Cancer
Cachexia or wasting syndrome
Intractable pain unresponsive to treatment for > 6 months
Any other condition approved by the Department o
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(as of August 23, 2019) Glaucoma HIV / AIDS PTSD Alzheimerâ€™s disease Severe nausea Severe and persistent muscle spasms
tment of Health
ARKANSAS HOSPITALS MAGAZINE . 61
are in health care % 9 support occupations
Such as phlebotomists, nursing assistants, home health aides & medical transcriptionists
Arkansans are employed by hospitals
% are health care 57 practitioners or technicians Such as nurses, physicians, pharmacists & therapists
management Such as administrators, food service managers, human resources managers & IT managers
% 16 work in diverse areas Such as ďŹ nancial operations, building and grounds maintenance, social services, information technology, food preparation and serving, life sciences, personal care & protective services
READY TO SERVE YOU
% 12 are in office
support positions Such as administrative assistants, customer service representatives, clerks & telephone operators
Job statistics based upon national data, American Community Survey (ACS) Public Use Microdata Sample (PUMS), 2017.
C O N S T R U C T I O N | I N D U S T R I A L | C I V I L | E N V I R O N M E N TA L | S P E C I A LT Y
WE BUILD PLACES THAT ENCOURAGE WELLNESS
When John Brown University needed to renovate their Walton Lifetime Health Complex, they called Nabholz. We expanded their cardio and weight areas, updated the HVAC system, rebuilt the locker rooms, and enlarged the swimming pool, giving students and community members access to a modern, full-range fitness and wellness center.
1 . 8 7 7. N A B H O L Z | n a b h o l z . c o m