Axisinnovates June 2017

#AxisInnovates The latest news & views from Axis in the UK and Nordics

Issue 7

IFSEC 2017 ar? d a r e h t n o Always Page 4 side!

Read more in

The intelligent high street Page 24 Cybersecurity on the agenda Pages 12, 20

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Contents Editorial 3 IFSEC 2017 4 What’s new 5-9 AEC UK 10 Access control 12 Customer interview 14 Partner story 16 Partner showcase 18 Cybersecurity 20 Solution story 22 Retail blog 24 Accessories 25 Small business 26 Case studies 28-31 Training & Certification 32 Editor Kristina Tullberg kristina.tullberg@axis.com Tel: +46 46 272 1800 https://se.linkedin.com/ in/kristinatullberg Publisher Atul Rajput www.axis.com 2

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Contact Axis Northern Europe UK office Axis Communications Ltd. 1 Capability Green Luton Bedfordshire LU1 3LU, UK Phone: +44 (0)1582 283 760

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EDITORIAL

IoT audio: the shift towards ‘smart’ business

By Atul Rajput, Regional Director, Northern Europe, Axis Communications Atul Rajput: https://uk.linkedin.com/in/atulrajput Welcome to the seventh edition of Axis’ Northern Europe partner magazine, #AxisInnovates.

Axis co-founders Mikael Karlsson and Martin Gren had a vision to make networks smarter, enabling more hardware to be connected simply and economically to networks. In 1995 Axis coined the term ‘ThinServer Technology’ - effectively an embedded hardware platform with the ability to network almost any device, making it accessible via a web interface.

Today we know it more commonly as the Internet of Things (IoT).

For two decades Axis has led the industry in provisioning IoT devices, focused primarily on video surveillance following the launch of the world’s first IP camera in 1996. As a natural extension of our current portfolio of IoT solutions, and consistent with Axis’ founding vision, we are pleased to support the market with innovation, creativity and connectivity in a new category – IoT audio.

In an IP converged world, the ‘holy trinity’ of voice, video and data have been the cornerstones of a shift from analogue to digital solutions. While Axis has pioneered video development in relation to surveillance, Axis IP technology has actually benefitted from embedded voice capabilities for over a decade, although in some respects it remains underutilised. If we extend the definition of ‘voice’ to also include ‘audio’, however, a new market presents itself with our IP horn speakers and more recently our range of IP audio speakers, both offering a plethora of business opportunities.

The main benefit of IoT audio technology is full integration across a business’ infrastructure. Instead of installing and managing disparate systems for different purposes, IP-based technology removes the need for siloed systems, simplifying the installation, maintenance and operational burdens.

This is essential in situations such as evacuations, for example, where messages can be issued across large areas instantly, as well as commercial uses such as background music or public addresses.

The speaker technology market is reminiscent of the opportunities we were first presented with in 1996, shifting from analogue to IP camera technology.

As with the early stages of the network camera market, we are working diligently to address industry challenges. This includes identifying partners with a specialist understanding of audio, enticing security integrators to adopt smart audio as part of their portfolio, and creating the technology to boost ROI. IoT audio systems represent the next phase of technology convergence; a key element in the drive to creating a truly smart business.

Intelligence by default; the future of converged infrastructure Take a moment to analyse any petrol station, shopping centre or airport and the sheer volume of IP horns or speaker installations soon becomes apparent. We are now in a position to take the benefits of Power over Ethernet (PoE), an open API and SIP integration to help these disparate systems communicate with each other, developing the next stage of the ‘smart’ business – IoT audio solutions.

Initially, one of the key markets for this intelligent audio technology will be retail.

Many stores already have IP technology integrated in the form of surveillance cameras to fight against theft and shrinkage, providing big data from which we can derive shopper insights. Audio technology on these sites, however, has yet to fully realise its potential as it sits in isolation from other systems.

It’s not uncommon to see two separate systems installed – one for broadcasting background music and one for announcements. These systems are rarely centralised, with decisions on content and infrastructure made locally.

By integrating ‘smart’ technology into this mix, we take an analogue audio framework and push it into the IP convergence arena.

The end result is a smarter store, allowing for announcements to be made as a result of event triggers in retail environments – lines becoming too long, for example.

As with video, audio analytics such as aggression detection offer a smart solution for proactively identifying potential flashpoints.

PoE, HDTV and H264 compression were the most important technical innovations in the shift from analogue to IP. The benefits of PoE, SIP integration and an open API offered by Axis networked audio products will help unlock the true potential of audio - lowering the complexity of installing audio solutions, while showcasing smart capabilities. Axis has already created and solidified a benchmark of excellence in the video surveillance market – an achievement we will replicate in our exploration of the audio market. By combining Axis’ history of innovation with the creativity and dedication of our partners, we will lead the charge towards creating a truly smart business.

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IFSEC 2017

Always on the Radar? Integrated and small business solutions, radar and audio products and much, much more

by Kristina Tullberg, Regional Content and Communications Marketing Specialist Kristina Tullberg: www.linkedin.com/in/kristinatullberg/ On the Axis stand at IFSEC 2017 you will be able to experience a world of IoT security solutions. All of the latest innovations will be showcased; including a new radar detector that offers the opportunity to greatly reduce false alarms, in partnership with HID we will also be showing the first integrated open, IP-based mobile access control.

You can also see how integrating Axis speaker, camera and access control products can offer practical and robust solutions to the real world challenges that your customers face. As our partners are already discovering, advances in technology mean that Axis products offer possibilities beyond traditional surveillance. The success of Axis has been built on long and loyal partnerships, and at IFSEC we will also be showing how we are partners in cyber protection.

Want to have even more information or prepare before you visit us at IFSEC? Here are some actions you can take!

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Learn more about ORC, Loss prevention and Shoppers Insights: Visit our dedicated web page for the Intelligent Highstreet www.axis-communications.com/ intelligenthighstreet

What to know more about suicide prevention in the rail industry?

Download our White Paper www.axis-communications.com/ suicide-prevention

For an introduction to how you can keep a healthy network: Download our cybersecurity e-book www.axis-communications.com/ cybersecurity-neur

Do you want to organise your time schedule and make sure you get the most possible value of your visit to IFSEC this year?

Pre-book a tour of our stand www.axis-communications.com/ ifsec2017

WHAT’S NEW

AXIS D2050-VE Radar Detector Minimizes false alarms.

The recently announced AXIS D2050-VE Radar Detector gives an exact position of a moving object and can deliver information such as distance to an object as well as angle of movement and speed.

It also allows for visual identification together with a camera. The Radar Detector minimizes false alarms triggered by bad weather or insects and is therefore a perfect complement to an outdoor surveillance system even during nighttime.

There is no need for lighting a building at night since the radar can trigger a lamp.

The product is also able to trigger an alarm or enable video recording to verify incidents. AXIS Radar Detector is easy to install, it fits right into any surveillance system and is compatible with major video management software.

Product specific key features 1. Accurate detection within 120

degree and 50 meter / 164 feet

detection range 2. Affordable and cost efficient detection 3. Compatibility with major video

management software 4. Weather and vandal protected 5. Easy to install

Coming Q3 2017!

New range of positioning cameras Enhanced responsiveness in wide area surveillance.

We have launched a new generation of positioning cameras, giving operators faster and more accurate pan and tilt capabilities to monitor large-scale sites, perimeters and borders in real-time and are able to respond instantly to security alerts and incidents. Thanks to their enhanced capabilities, the new range of positioning cameras enables surveillance across vast sites with fewer cameras, with the potential for 360-degree unobstructed field of view and at all times, and 135-degree field of view from ground to sky.

The new range includes thermal positioning cameras, AXIS Q8641-E and AXIS Q8642-E PT Thermal Network Cameras, visual PTZ positioning cameras, AXIS Q8685-E/-LE PTZ Network Cameras, and bispectral PTZ positioning cameras, AXIS Q8741-E and AXIS Q8742-E, that combine both visual and thermal images.

Features in the new positioning cameras include: > High speed and jerk-free PTZ movements with continuous pan > Built-in electronic image stabilization (EIS), helping against vibration caused by an unstable mounting surface or a wind-sensitive mast. > SFP slot for easy cable management, and quick and effective installation for fiber-optic connection over long distances > Powerful positioning capabilities even at high wind and wide temperature range > Flexible mounting options on columns directly, or against walls and poles with robust accessories

Watch the film: www.youtube.com/ embed/GmzvlL6lxOI

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WHAT’S NEW

An integrated open, IP-based mobile access control solution with HID Global Axis will launch the integration of HID Global’s Mobile Access with its AXIS A1001 Network Door Controller and AXIS Entry Manager software at IFSEC. The Axis and HID mobile access control solution meets business demands to support mobile-enabled workforces. The solution enables mobile devices such as smartphones to function as credentials, allowing people to gain access to secured buildings, rooms and areas.

Mobile devices and smartphones are ubiquitous today and their functionality continues to advance to include an ever more diverse set of applications, from contactless payments to health tracking.

By integrating HID Global’s Mobile Access with its software and door controller, Axis has created a solution, which combines the convenience expected in a mobile-first world with the levels of security demanded by businesses and their employees.

“Axis and HID are both well-known, global brands that are partnering together to develop open, IP-based secure access solutions. Mobile credentials are finally gaining greater acceptance and adoption thanks to an increasingly mobile-first perspective. This mobile access control offering demonstrates Axis’ innovative solutions to the market in partnering with a leader such as HID. It is an easy-todeploy, easy-to-use solution,” says Johan Allen, Business Development Manager Access Control.

The HID and Axis mobile access offering is the first IP-based, end-to-end solution.

It encompasses everything necessary for small-, medium- or enterprise-sized organizations to deploy mobile access control. The solution includes:

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From Axis > AXIS A1001 Network Door Controller, which makes yes/no decisions about who may enter, in which areas and at what times > AXIS Entry Manager access control software, which is integrated with HID Mobile Access® Portal and used to set up the systems, add new users and manage mobile IDs From HID Global > HID Mobile Access® Portal > HID Mobile Access® App, which is available through the Apple® App Store and Google® Play The solution stores secure identities on smartphones for opening doors and locks instead of managing traditional printed identity credentials. This improves convenience for end users and represents a more cost-effective and simpler way to manage credentials. It also provides the highest levels of security and privacy protection available in access control.

The integration features AXIS Entry Manager software to manage all connected AXIS A1001 Network Door Controllers as well as the HID cloudbased portal to manage users and mobile IDs. Other third-party software can also be used for integrating more advanced access management functionalities.

Want to learn more about our access control solutions?

Meet John Allen at IFSEC: www.axis-communications.com/ ifsec2017

Visit Axis Experience Centre in Luton: www.axis-communications.com/ aec-uk

WHAT’S NEW

Store optimization and loss prevention solutions for the Intelligent High Street Following the long-term partnership with and subsequent acquisition of the video analytics application company Cognimatics, we have now fully integrated Cognimatics’ applications with our network cameras, audio, and access control products. In doing so we now can introduce new and comprehensive store optimization and loss prevention solutions for the retail sector, providing intelligence, driving revenue growth and prevention of loss.

Generating more revenue per customer, reducing loss, and enhancing customer experience are all commercial imperatives.

With these new solutions, we aim to provide the same levels of business intelligence to retailers in the physical environment that their online counterparts have.

The new solutions will be marketed solely under the Axis brand, and will support retailers in two critical areas of their commercial objectives – store optimization solutions for customer understanding and revenue growth and loss prevention solutions to prevent theft.

Axis Store Optimization solution In its store optimization solution, Axis’ network cameras, audio products, added to business intelligence and analytics software, deliver unparalleled accuracy in terms of people counting, age and gender detection, store occupancy estimation, and queue monitoring. The insights are delivered through comprehensive reports designed for customer needs, hosted in the cloud and available through both desktop and mobile applications. The solution allows for the enhancement of the customer experience and sales opportunities through dynamic staffing levels, sales display information, and instore announcements.

View video on Axis’ Store Optimization solution: www.youtube.com/ watch?v=Nb_QWvD1z08

Axis Loss Prevention solution In the loss prevention solution, Axis’ network cameras, access controllers, and video door stations are combined with analytics software to highlight in real-time issues and enable immediate action for example unauthorized store exists, tailgating at entrances, in addition to providing a mechanism for random selection without profiling.

Axis Store Optimization Solution Reports AXIS Store Reporter

AXIS Store Optimization Suite AXIS AXIS AXIS AXIS AXIS AXIS

Axis Network Products

People Counter 3D People Counter Demographic Identifier Occupancy Estimator Queue Monitor Store Data Manager

AXIS M30 Network Camera Series AXIS P32 Network Camera Series AXIS P8804 Stereo Sensor Kit AXIS C1004-E Network Cabinet Speaker AXIS C2005 Network Ceiling Speaker

Axis Loss Prevention Solution AXIS Loss Prevention Suite AXIS Direction Detector AXIS Tailgating Detector AXIS Random Selector

Axis Network Products AXIS M30 Network Camera Series AXIS P32 Network Camera Series AXIS A1001 Network Door Controller AXIS A8004-VE Network Video Door Station

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WHAT’S NEW

Thinking into the box.

In our latest one-to-one, we interview John Åkesson, Mechanical Engineer at Axis Communications, about how he and David Bull, Senior Mechanical Engineer at Axis Communications, drove innovation and adapted cameras in the AXIS P13 Series for outdoor use.

By Viktor Svärm, Sales Engineer, Axis Nordics Viktor Svärm: www.linkedin.com/in/viktor-svärm-08469089 It is with passion and pride that John Åkesson tells me about the work behind the innovative outdoor cameras in the AXIS P13-series. This is the story of two Axis mechanical engineers thinking not out of the box, but into the box.

John, please tell us how this process began.

It all started five years ago when I was working on the thesis for my master’s degree with Axis. I had an idea on how to build an outdoor camera in a new way - it would improve the cameras without adding cost or weight. The only issue was that I needed to convince a lot of people that this new way translated to benefits in every part of the ecosystem; the customers, the installers and of course, Axis. Step by step I built, tested and proved my concept.

I kept bringing it up with people at every opportunity. David Bull, a Senior Engineer at Axis, saw me working on this whenever I had the time and soon enough he was just as involved as I was.

What does it take to overcome hurdles at early stages of innovation?

I was convinced that my solution was better than the alternatives. I kept talking about my idea to colleagues and managers. That way, David and I had already presented the proof of concept when it was time to choose the platform for the new network cameras in the AXIS P13-series. From then on, we could work full time on a solution we believed would provide huge benefit.

One goal – two minds. How do you cooperate?

A key factor is avoiding point-scoring.

One person alone does not find the best solution – it takes a team.

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We focussed on our own part of the construction depending on our individual strengths, but every tiny detail was discussed and questioned. We were always challenging each other to find the very best solution for each component in the project - it’s not always nice to get brutally honest feedback…but in the long run it’s a good thing. Since Axis runs a number of projects simultaneously, there are also a number of colleagues we could bounce ideas off outside our own mission.

What is the creative process behind designing technology like this?

Designing and creating IP cameras is creative work - creativity is probably in our personalities from the start. David is a great artist and can spend hours at his easel - he paints wild animals and just had his first exhibition. I’m not into art, but practice carpentry in my spare time.

It’s nice to get home and go all in with something else; sometimes that’s when the solutions come - when you aren’t thinking about the problem anymore. In fact, I once solved a tricky problem when I was hunting moose in the forest…it’s strange how the brain works!

We’ve heard about your innovation journey - what’s new with the cameras?

Well, the standard process for constructing an outdoor camera is to take an indoor camera and put it in an outdoor housing.

We saw some disadvantages with this. In AXIS P1367-E and AXIS P1368-E, we built the components directly into the camera housing. This allowed for larger lenses, better cooling and easier installation.

As with most hardware, the more advanced the technology in use, the more issues you will face with cooling - this is the same for IP cameras. While technology makes the camera better, it also makes temperature control a bigger issue, negatively affecting the image quality. By building the technology into the actual camera housing, we have solved this problem.

Now that the products are launched, what’s next?

Our first priority is to keep track of sales and judge how the market reacts – we’ll be keeping an eye out for when the industry starts to write about it. The camera is built to last, so it might take a while before all the benefits are proven and acknowledged by the market. Soon we’ll be assigned to the next project – that’s where the innovation, and of course the challenges, begin all over again!

John Åkesson and David Bull demonstrate their innovation.

About AXIS P1367-E and AXIS P1368-E The innovative outdoor-ready cameras are built for all weather conditions, with quick and easy installation in mind. Built-in camera rails allow for larger lenses which are easier to change. With a simple roll of the sensor, the format shifts to Axis Corridor Format. Thanks to enhanced processing capabilities the camera is optimised for adding video analytics applications (ARTPEC 6).

Resolution:

5 MP (AXIS P1367-E) and

4K (AXIS P1368-E) Frame rate: 25/30 fps Temperature range:

-40°C to 55°C (-40°F to 131°F)

Ratings:

IK10, IP66- and NEMA 4X

Applications:

Forensic WDR

Lightfinder Zipstream

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AEC UK

UK’s largest and most advanced intelligent surveillance technology experience centre

By Dominic Jones, Marketing Manager.

Dominic Jones: www.linkedin.com/in/dominicjonesuk The Axis regional head quarter in Luton, UK, is home to our new experience centre, the largest and most advanced of its kind in the UK, acknowledged by an opening event in May. The purpose of the experience centre is to educate on the potential for IoT technology, brought to life in an interactive environment. We now offer engaging experiences around the intelligent applications available through IP camera technology.

The Axis Experience Centre is designed to bridge the current education gap between the capabilities of the technology on offer and the perception of surveillance technology as solely for security. On show are the variety of technologies that contribute to greater levels of business intelligence, big data and analytics, succeeding in increasing merchandising effectiveness, safety, and overall return on investment (RoI) in simulated real-world situations. As cybersecurity tops the news agenda, Axis experts are also on hand to discuss how a holistic approach to security can protect increasingly networked environments.

Showcased at the centre are surveillance technologies such as smoke and sound

identification, intrusion detection and access control systems, as well as analytic innovations such as people counting and occupancy tracking, designed to assist with business intelligence and marketing effectiveness. Attendees at the opening event found Axis’ Dark Room particularly immersive, highlighting the capabilities of IP camera technology within dark and low-light environments such as tube stations and warehouses at night. This demonstration utilised Axis Lightfinder, thermal imaging, and Wide Dynamic

Range (WDR) technology to showcase how even the lowest light levels can still produce broadcast quality images.

The new Experience Centre, opened by Martin Gren, Axis’ Co-Founder and coinventor of the IP camera; Atul Rajput, Regional Director for Northern Europe; and Bodil Sonesson, Vice President of Global Sales; is designed to provide partners, resellers, installers and customers with the right information and tools to thrive in the modern surveillance industry.

Martin Gren, Co-Founder of Axis Communications commented, “With security at the top of the European agenda, the benefits of intelligent surveillance technology are clear. But as organisations adopt technology in an increasingly networked world, it is essential to protect systems from cyber threats. Working with a partner that really understands these issues is critical to ensure compliance with IT network security policies. I remember when we first opened an office in London 20 years’ ago at the inception of the IP camera market.”

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“In this time, not only has the technology evolved, but the industry challenges have also increased. Our new experience centre is our platform to demonstrate how our innovative technology addresses the key challenges of our time.”

Atul Rajput, Regional Director, Northern Europe at Axis Communications, added, “With the addition of our new Experience Centre in the UK, Axis can better showcase the real-world applications of innovative technologies to our growing number of partners and customers across the UK and Ireland. Our recent relocation to Luton provides an excellent strategic base for UK operations and our new experience centre.”

“Location was a key consideration – with London Luton Airport just ten minutes away and the M1 close-by, we are able to quickly and easily access the UK as well as mainland Europe.”

Book your tour of the Axis Experience Centre in Luton! www.axis-communications.com/ aec-uk

Bodil Sonesson, Vice President of Global Sales at Axis Communications, stated, “It was pleasing to see our partners impressed with the new experience centre, which now gives our customers the possibility to see solutions adapted for all segments.

Intelligent video, sound and access control, as well as solutions for small businesses and video management software, are just some of the demonstrations available.”

Bodil Sonesson, Martin Gren and Atul Rajput help officially open the Axis Luton AEC.

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ACCESS CONTROL

Mitigating the outsider threat; ensuring GDPR compliance.

By John Allen, Business Development Manager, Access Control John Allen: www.linkedin.com/in/john-allen-715ab2b/ The future of business is taking place in the cloud; as the use of this technology increases, so too does our reliance on the infrastructure supporting this growth – datacentres. Datacentres hold a wealth of sensitive user data which they do not own, particularly within co-location sites. As the number of cyberattacks rise, however, resources are increasingly reallocated to defend against the cyber threat, often leaving physical security as an afterthought. In real terms, this means that when an engineer is called out, security and verification can often be limited to a single phone call to check identity, resulting in significant vulnerability to outsider threats.

Within datacentres, continual uptime and data security are key – particularly in light of the upcoming General Data Protection Regulation (GDPR), which is designed to strengthen and unify data protection for all individuals within the EU. GDPR stipulates that a fine of 4 per cent of annual group turnover or €20m, whichever is higher, is to be paid in the event of non-compliance.

As such, in addition to their primary task of providing managed access to cloud services and data, datacentres are increasingly required to protect customer data - a key aspect of which is demonstrating security of data and processes through compliance reporting. With this regulation set to come into force in May 2018, outdated security practices are no longer sufficient.

Currently, only 15.7 per cent of firms in the UK and US are in the advanced planning stages of GDPR compliance1. 74 per cent now believe that their organisations are vulnerable to insider threats2, with 68 per cent fearing breaches caused by insider negligence. It is clear that to reach compliance with GDPR, physical security must be deployed in tandem with cyber. Whilst

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security strategies are adequate for current employees through the use of ID cards and multi-factor authentication, this practice is often not extended to external contractors.

Undertaking holistic access control practices to mitigate risk The strategies underlying a compliant approach are remarkably simple, combining common-sense with existing technology.

In the first instance, we can move beyond visitor management at a distance, such as phone call verification. Instead, once a stakeholder within a datacentre judges that an engineer, for example, is required, they issue an ‘invitation’ to their employer. This invitation is then received and actioned by said employer, and can be utilised as an access credential – either as a printed code or one issued by the organiser for action within a mobile device. This supplies one factor of authentication before the engineer has even arrived at the site, providing trackable proof that potential risk has been noted, assessed, and that steps are in place to manage it.

Once the engineer arrives at the datacentre, the code can be presented to the perimeter access control solution – either to an IP camera, or to a Network Door Station such as the AXIS A4004-VE. This technology is ‘smart’ enough to look at the code, analyse it, communicate with the access control database within the datacentre, and verify that the attendee is expected.

The engineer then registers and re-presents the code at reception, potentially utilising a second factor of authentication such as facial recognition. Only once this engineer is verified are they issued a visitor or keycard to access the data hall.

This card is then presented at the data hall on entry, as well as inside the data cage.

This strategy, as opposed to physical lock and key systems, provides trackable data on who specifically is requesting access.

This electronic entry also has the benefit of layered access permissions – meaning an engineer can only access the areas pertinent to their task within the datacentre.

As an added layer of security, pinhole cameras can be integrated with the server block themselves. Once the block is opened, the camera can take a snapshot of whomever has accessed it, creating a visual record, sending the image back through the layers of security and communicating with the system to establish a record of who opened the rack and when.

For buyers and customers, combined physical and cyber security is essential. As part of their own compliance process, customers need to be assured that the security of their data is taken seriously – particularly in light of numerous high-profile breaches.

If a datacentre can demonstrate compliance, effectively showcasing records of any visitor to a site and proving an audit trail, it will not only increase the attractiveness of their service offering to potential customers, but will provide reassurance to existing customers that their data is in safe hands.

What will be key to meeting this challenge is collaboration with dedicated security professionals familiar with both the potentials of the technology on offer, and the best methods of integrating and installing this technology with security in mind.

1 www.computerweekly.com/news/450419346/Almost-a-quarter-of-UK-and-US-firms-likely-to-miss-GDPR-deadline 2 www.darkreading.com/attacks-breaches/insider-threat-fear-greater-than-ever-survey-shows/d/d-id/1328518

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CUSTOMER INTERVIEW

Increased security and major cost savings.

By Jimmy Ek, Nordic Sales Manager.

Jimmy Ek: www.linkedin.com/in/jimmy-ek-4b719111/ Sundsvall Timrå Airport has now improved security, is able to offer a better service to travellers, and saves approximately SEK 1.2 million (£105,000) a year, thanks to a smart security solution using Axis Network Cameras and Genetec’s video management system. I wanted to hear more, so I decided to talk with Maria Sundin, Chief Security Officer at Sundsvall Timrå Airport and Nikolai Berglund, CEO of IP Security, the company that installed the solution for Sundsvall Timrå Airport.

“I am convinced that in five years time we will be as pleased as we are today. The Axis cameras are of such high quality and we get good service. For us, there was no alternative.”

I asked Maria Sundin what she thinks about the new security solution.

“Previously we had security guards who continuously monitored security, but when they were looking in one direction their backs were turned to another. Now we have continuous security monitoring everywhere, 24 hours a day.”

“It has worked incredibly well, we are very pleased. The security solution allows members of staff to be utilised where they are needed most. This means we can maximise our resources and provide the best service to our travellers,” says Maria Sundin.

Sundsvall Timrå Airport has significantly reduced staff costs, at the same time security surveillance is more thorough. Do you think you got what you were looking for?

In accordance with EU regulations, all airports must monitor perimeter security in order to protect civil aviation against unlawful acts. How has this regulation affected you and do you see a difference with the new security solution?

“Before, we had the equivalent of 2.5 people employed full time just to monitor the perimeter of the airport area. It was a very expensive and uninspiring task.

Which was why we wanted a camera solution.“

Maria Sundin and Nikolai Berglund tell me about the background to the decision to install a new security solution and explains what the requirements were.

“The airport has limited personnel resources. The employees have a wide variety of tasks such as responsibility for check-in and security checks, baggage handling and its transport to the aircraft, defrosting the aircraft, and much more.

Mobility was therefore an important aspect in the choice of security solution.

If an incident occurred, then the security guard should be alerted via a camera alarm in the phone,” says Maria Sundin.

Sundsvall Timrå Airport were looking for an effective video surveillance solution that includes intrusion detection. The solution needed to cover the whole area; it should be a wide-angle system and have few so-called blind spots or none at all.

“The security system should work with existing IT and security infrastructure, be reliable and secure, scalable and futureproof. High camera and image quality was another important requirement. The cameras needed to be robust as well as easy to control and operate centrally,” says Nikolai Berglund.

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“One of the objectives was to streamline staffing while being able to offer improved customer service to the approximately 300,000 passengers who fly annually from or to the airport,” says Maria Sundin.

Why did you choose Axis cameras?

“According to our advisers, Axis has the best cameras on the market, which makes them the best Total Cost of Ownership for us, and that’s why we chose Axis,” says Maria Sundin.

Nikolai Berglund says, “Axis cameras are stable – they work. In addition, if something happens to the cameras, Axis has incredibly good service and support.

Our customers are impressed. The cameras are future-proof, integrate with other IT and security systems and offer all the options for intelligent analysis. This is what makes you choose Axis. Furthermore, Axis Network Cameras and Genetec’s video management system are tightly integrated and have very high security.”

You tell me that the cost savings for Sundsvall Timrå Airport amount to approximately SEK 1.2 million per year.

AXIS P3225-LV

Streamlined HDTV 1080p fixed dome for any light conditions, Remote zoom, WDR-Forensic Capture, LightFinder, OpimizedIR illumination, Zipstream technology

AXIS P3707-PE

Flexible, 360° multisensor camera, Flexible positioning of four varifocal camera heads, Zipstream technology, outdoor-ready

Can you comment on this?

“Our investment paid for itself in less than a year,” says Maria Sundin and continues, “Authorised security personnel have a security app in their phones. The app issues an alert in the event of incidents, such as if someone accesses an unauthorised area, for example. The personnel can use the app to see if this is something that needs to be addressed immediately or if it is a false alarm. This means we now have greater flexibility and can work significantly more efficiently. We can utilise our resources in a smarter way and save money.”

Maria Sundin says that in the future, Sundsvall Timrå Airport is planning to expand the solution with more cameras, as well as with more analysis options and functions, such as luggage and body scanning, for example.

“Video analysis is becoming an increasingly common part of airport security solutions, including applications such as facial recognition in security checks,” says Nikolai Berglund.

With an average total of approximately 30 departures and arrivals per day, and even more during the charter season, Sundsvall Timrå Airport in Västernorrland County is – excluding the state airports – one of Sweden’s largest regional airports. It has both scheduled and charter flights. There are approximately 65 employees at the 6,500 square metres airport.

There are around 20 companies throughout the airport, employing a total of 350 people.

AXIS Q19 Thermal Series

Easy integration with Axis products to create a complete solution, easy and quick to install, outdoors, high performance video analytics via ACAP applications, reliable thermal detection with low false alarms, fast and easy verification in perimeter protection situations

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PARTNER STORY

Transport for London bring innovation to roadwork monitoring.

By Lucas Young, Business Development Manager Transportation.

Lucas Young: www.linkedin.com/in/lucasjyoung/ Transport for London have a duty to expedite traffic on their road network – a considerable challenge, considering the unique complexities of London and the volume of traffic using the network every day. Part of this has involved minimising the disruption caused by roadworks. To address this, TfL introduced the Lane Rental Scheme; with the aim of this scheme being to ensure works promoters* acknowledge the value of occupying road space, and work to minimise disruption to road users.

In order to achieve this, penalties were introduced for failing to complete works on time as an incentive for work promoters to maximise their use of the road space and time available. An obstacle in achieving these aims has been the automated monitoring of activity on work sites, to ensure that works promoters were adhering to agreed permitted hours and not exceeding deadlines.

A further challenge was in the implementation of any technology. This needed to be flexible and re-deployable in order to cope with the constantly changing location of works, as well as being capable of understanding extremely active and complex settings. This was all taken into consideration in the development of the Automatic Road Network Monitoring system (ARNM).

In the process of designing the automated activity monitoring scheme, TfL identified video analytics as the core component to the solution. This is because a fundamental part of video analytics technology is translating video into metadata, which can then be used to populate databases.

This data can then form the basis for tracking the activity on work sites.

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TfL worked with Ipsotek, a video analytics specialist, to investigate the possibilities and collaborate on the design of the Automatic Roadwork Monitoring (ARNM) solution. TfL had worked with Ipsotek in the past to deliver a congestion monitoring system for the capital which has assisted in congestion mitigation, and successfully reduced average journey times in the capital.

The advantage delivered by Ipsotek is the flexibility and accuracy of their video analytics software, coupled with their engineering expertise and commitment to the development of custom solutions.

In order to meet the requirement for the re-deployable technology, Ipsotek and TfL used technology from Axis Communications to create the Smart Camera solution. Included in a single Axis enclosure is a high-end PTZ camera, video analytics card and 4G router. This allows for flexibility in the position of the camera, along with removing the need for a physical network connection.

Instead, the Smart Camera only requires local power, with a secure connection over 4G by TfL’s communications supplier providing real time data to TfL servers. TfL integrated this data feed into its existing ‘Lane Rental Management’ system.

Using Ipsotek’s Scenario Based Detection Engine, TfL are able to remotely configure the video analytics software to provide accurate results in a constantly evolving, modern landscape.

The data gathered by the Smart Camera allows TfL staff to receive automated alerts if works promoters are working outside permitted times, or if they are not making full use of the agreed works plans.

* Transport-specific term meaning anyone that undertakes work.

Daily activity reports are also generated to show the scale and time of work which has taken place. In the below graphs, the set work plan can be seen compared to the amount of activity tracked on site – the red bars indicate the amount of activity recorded, green represents ‘no activity’ and the blue represents the approved working hours. This data is backed up by images from the Smart Camera to ensure TfL have access to the full depth of data, and can provide evidentiary images if required.

The ARMN deployment in 2016 demonstrated an immediate and significant step forward in the optimisation of roadworks, as well as substantial progress being made toward the overriding objective of the solution – which is to motivate behaviour where work promoters acknowledge the value of occupying road space and the economic cost to society of delays.

In short, the successful implementation of the ARNM scheme demonstrates the continued commitment by TfL to invest in innovation. TfL understand the needs of the road users in the capital and are doing everything possible to meet their unique challenges by engaging with the latest technology.

In this case, the technology-gap was filled by UK company Ipsotek – unique in the market for their expertise in working with complex and challenging requirements for video intelligence – and Axis Communications, who provided the specialised enclosure and high-end imagery required for the video analytics software, backed up by a long history of being at the forefront of innovation.

Bill Flind, Chief Executive of Ipsotek commented: “We are delighted to have been chosen by TfL to work with them on this very innovative project, and we are proud that together we have achieved a solution that is repeatable and re-deployable, and one that can now be extended across one of the most challenging and complex traffic environments in the world. It is also extremely gratifying to know that Ipsotek’s technology is a key element in a system that can save time and reduce frustration for so many people living and working in London.”

All parties involved were committed to developing a powerful-yet-elegant tool; an approach which has proven essential in meeting the demands of a city as complex and varied as London

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PARTNER SHOWCASE

Fit for purpose; fit for the future – Axis’ Partner Showcase events.

By Daren Lang, Regional Manager Business Development.

Daren Lang: wwww.linkedin.com/in/daren-lang-611b6a1a/ Technology moves at a rapid pace. With it, our industry benefits from significant advancements in not only hardware, but video analytics - characterised by a shift from forensic to real-time video surveillance, allowing preventative, rather than reactive decisions to be made around safety and security. With the increasing capacity and intricacy behind the solutions available also comes a set of new challenges; how do we know a solution will not only answer the needs of today, but will also have the scalability to grow and meet customer needs for years to come?

At Axis, we are thrilled to announce the return of the Axis Partner Showcase. This has been designed to demonstrate how our partners, in conjunction with Axis, can deliver solutions that are relevant and stand the test of time – improving efficiency, processes, security and staff safety. This drive is encapsulated by the Axis mantra – ‘Fit for Purpose, Fit for Future’. A selection of the leading innovators in the network video industry will be exhibiting in Lund, Sweden and Cheshire, England later this year. These are organisations that complement Axis’ existing offerings from business management technology, hardware, transmission and storage and security applications, to physical access control and video management systems.

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The pace of innovation is core to Axis’ philosophy and it is of critical importance to keep each of our customers and partners up-to-date with the technology available today as well as its potential for tomorrow. Axis’ offerings are synonymous with open standards; innovation through partnerships allows freedom of choice and delivers the right solution to meet any business requirement. Our showcase event brings this under one roof, providing the best forum available to experience these innovations in person. From the latest updates in retail analytics, behavioural

analysis, sustainability, to trends such as hosted services and cybersecurity, our showcase has something for you.

Cybersecurity – a key consideration under GDPR?

Cybersecurity is currently topping the agenda for many within the security and surveillance industries. Not only was the world’s largest botnet, Mirai, recently in operation – successfully bringing down the internet in entire countries, the devices used were almost exclusively unsecured IoT cameras and DVR technology. There is now a collective responsibility to be accountable for the security of products at every touchpoint in the security supply chain.

The security of IoT devices has, until recently, been an afterthought for many organisations. With the General Data Protection Regulation (GDPR) set to place the industry under greater scrutiny, the onus is shifted back to manufacturers and suppliers to ensure products are secure.

The convergence between IT and security technology is reaching its peak, leading to firms demanding products that are secure by design. For many, the risk of introducing an unsecure backdoor into an organisation’s network is simply too great, with the loss of personally identifiable information and subsequent penalties a real threat. The showcase event will discuss cybersecurity best practice and how working with Axis and its partners supports businesses wishing to stay a step ahead of these trends.

New markets; new potential for innovation

Within new markets for Axis, such as audio and access control, lies great opportunity. A number of these markets are based around proprietary systems where innovation has stagnated, bringing the potential for businesses to migrate

into the world of openness and IP. As the security needs of businesses change, our strategies and solutions must evolve with it. Axis’ tried and tested approach in IP video can help these two sectors achieve similar levels of integration across business infrastructure. By working in collaboration with our partners, we can ensure our systems remain a framework for innovation – with analytic elements designed and implemented for years to come.

As the security requirements of businesses shift, we see an increasing demand for alternative solutions. Instead of focussing on surveillance alone, businesses are increasingly seeking ways in which smart systems can be integrated, ensuring technology is flexible and future facing.

The success of Axis is built on longterm partnerships and this event will demonstrate the best of breed solutions Axis’ ecosystem has to offer. Attendees will be able to sample a wide range of innovations available in a live, interactive setting, complimented by a range of topical theme-led seminars.

From cybersecurity and its interaction with GDPR requirements, to innovation within the IoT audio and access control markets, Axis continues to drive the industry with future-proofed solutions. Whether you are a system integrator, installer, distributor, consultant or end user, the Axis Partner Showcase represents a truly worthwhile investment of time.

Schedule September 19, 2017 10:00 am – 4:00 pm CET Axis HQ, Lund, Sweden October 11, 2017 10:00 am – 4:00 pm BST Tenants’ Hall, Tatton Park, Knutsford, Cheshire WA16 6QN, UK REGISTER TO ATTEND www.axis.com/events/ ne-adp-days

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CYBERSECURITY

Cybersecurity in supply chains; key to meeting GDPR challenges Why cybersecurity across the entire supply chain is key for organisations in ensuring GDPR challenges are met.

By: Steven Kenny, Business Development Manager, Architecture and Engineering Steven Kenny: www.linkedin.com/in/steven-kenny-24461825/

The General Data Protection Regulation (GDPR) is a huge consideration for businesses across the globe. The key tenets of the regulation, including fines of 4 per cent of annual group turnover or €20m, whichever is higher, should now be well known by all industries. Currently, however, only 43 per cent of organisations are said to be actively preparing for GDPR1 and this is even less for security practitioners within these organisations.

This could result not only in increased risk displacement, exposing poorly secured businesses to threats as their counterparts invest in technology to ensure security and compliance, but also brings with it the potential for significant fines.

A particular risk is the security of networked devices, with various threats utilising IoT technology as a staging ground for wider attacks. The cyber landscape is changing on an almost daily basis. Should an organisation ensure the security of its network on a Monday, by the Friday, the situation may have changed drastically with the addition of unsecured technology – either from employees or direct from the manufacturer.

As demonstrated by the recent global WannaCrypt ransomware infection, attacks are also becoming more sophisticated. The link between nation-state and organised criminal action has become far less distinctive, resulting in criminal groups gaining access to highly sophisticated malware. As the threats faced by businesses continue to rise, the need to revaluate supply chain security and ensure all employees are briefed on an organisation’s cybersecurity strategy has never been greater.

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Ensuring supply chain security to mitigate risk

Within the surveillance industry, we have seen a significant change in last decade – a shift away from analogue CCTV to the networked cameras in use today. This has resulted not only in greater levels of business intelligence through analytics and big data, but has increased the safety and security of different environments.

Within rail, for example, various analytic technologies can be used to identify persons within ‘high risk’ or restricted areas – assisting in preventing suicides.

Beyond the security of the device itself, the way IoT technology is deployed is key to its security and can leave organisations exposed to vulnerabilities. A worstcase scenario is when physical security systems, deployed to protect assets and information, act as the weakest link granting an attacker access to other areas of the network. As such, with an increasing number of threats facing businesses and an expanding amount of attack vectors, businesses need to look further afield than their own four walls to ensure cybersecurity. Any untested device may be a potential avenue for attack against a network ranging from an employee simply plugging in a USB device, through to untested IoT technology, or connecting a company laptop or tablet to a non secure network.

Whereas security specialists once dealt with the entire process behind procuring and installing surveillance technology, the task has now become more collaborative – sitting jointly between IT departments and their security counterparts.

This is due to an industry shift, with surveillance and security technology now a key feature of the IT network.

The rate of technological advancement, when combined with unclear cybersecurity responsibility between internal stakeholders, has left something of an education gap. In real terms, this means that when it comes to supply chain management, due diligence is often not practiced – simply because those responsible for the technology do not have the breadth of information necessary to make informed decisions and mitigate cyber risks. What is important to IT is not always important to security and vice versa.

GDPR provides the perfect motivation to meet these challenges head on.

Confirming security; mitigating liability

GDPR, in essence, is designed to bring businesses up to a minimum standard on damage mitigation. The regulation does not stipulate that a business must be unbreachable; only that the prerequisite planning and research has been undertaken; that compliance has been achieved to minimise the potential of a breach, and effectively react should a breach occur.

Whilst GDPR specifically relates to a company that retains and loses Personally Identifiable Information (PII), this responsibility does not necessarily extend to companies in the supply chain where the unsecure technology is sourced.

What this means is that while organisations within a supply chain may not be directly liable for a breach under GDPR, it provides a case for rolling the impact of GDPR fines downhill from the organisation which has purchased the device. Should an organisation suffer a data breach and subsequently be fined under GDPR, when the cause of the incident is identified, the liability will likely not remain with the original company if due diligence is practiced or can be proven. Should an organisation within the supply chain, claiming their technology is secure, then have their assertions proved otherwise, they will be potentially vulnerable to action from firms using their technology under false impressions.

The UK’s ‘National Cyber Security Strategy 2016-2021’2 refers to the concept of ‘secure by default’, “ensuring that the security controls built into the software and hardware…are activated as a default setting by the manufacturer.” This concept is an essential element to any technology utilised today. The cybersecurity element of a modern business is a process, however, and extends far beyond a product-led approach. True security requires collaboration between user and manufacturer – no device, despite being secure by default, will remain so with default passwords enabled, for example.

GDPR compliance is not an issue that will be met by end-users alone.

Instead, a collaborative approach where vendors, manufacturers and end-users all take responsibility for cybersecurity effectiveness will ultimately minimise the risk of a damaging breach.

To find out more on how to implement a secure approach to IoT technology integration, Steven Kenny explores the latest strategies from Axis.

Read the white paper: www.axis-communications.com/ convergedsecurity

Follow our blog and engage in the conversation about cybersecurity: www.axis.com/blog/secureinsights/tag/cyber-security/

GDPR is designed to ensure a baseline of security across the EU and countries holding EU-related data. In meeting the compliance challenge, fines can be avoided through comprehensive reporting, data storage methods and access limitation. By implementing due diligence at every step of the supply chain, the burden is further reduced.

1 www.slideshare.net/Imperva/companies-aware-but-not-prepared-for-gdpr 2 www.ncsc.gov.uk/content/files/protected_files/document_files/National%20Cyber%20Security%20Strategy%20v20.pdf

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SOLUTION STORY

More secure elderly care thanks to IP technology.

Optic sensors and intelligent analysis help increase quality and safety at Vardaga residential care homes.

By Carl Staël von Holstein, Key Account Manager, Sweden.

Carl Staël von Holstein: www.linkedin.com/in/carl-staël-von-holstein-1545a24/ Vardaga is one of Sweden’s largest private elderly care providers with approximately 80 care homes around the country. Quality and security drive Vardaga’s business success and the goal of the company’s elderly health and care services is to help residents feel good every day.

The number of elderly in Sweden is increasing and the country is facing a challenge to its welfare system. Vardaga’s ambition is to be able to provide secure and modern accommodation, capable of meeting future challenges without compromising quality. Technology and digitalisation comprise part of their apporach and Vardaga is at the forefront with a strategy in which technology becomes an integrated part of welfare development, and not something just installed as an afterthought.

In 2016, a project was started with the aim of using technical solutions to achieve the objectives of the business.

Axis IP-based optical sensors and door controllers together with smartphones have been installed in a selected number of care facilities. The solution is intended to support existing members of staff in order to achieve additional security for care recipients, staff and relatives.

Vardaga’s facilities are home to the care recipients, and it is of the utmost importance that the environment is open, accessible and secure. At the same time, there is the challenge of care recipients who need extra supervision now and then. There are occasions during the night when residents go out not wearing clothing, become lost or wander in the corridors. Night staff need to be able to quickly identify who is in which corridor

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in the event of night-time activity so that they can quickly provide any necessary assistance.

The solution was to install a number of optical sensors in the common areas, such as kitchens and corridors. The IP-based use intelligent analysis to create a socalled virtual line. If this line is crossed, an alarm is triggered and staff are sent a video image to their smartphones. The image indicates who has gone out into the corridor and where they came from. In some situations, members of staff need to provide assistance, and when they arrive at the corridor in question the alarm is acknowledged by means of an access control device. Image transfer is encrypted and no material is saved. Åsbacka is located in central Molkom, 30 km north of Karlstad, overlooking lake Molkom. The care home consists of eight wards, some of which are especially adapted for people with dementia. There are several patios and footpaths at the unit. Residents and staff at Åsbacka have become quite familiar with their IP-based solution for over a year now.

“We are continuously working on training our staff. Everyone must have the competence to use the system in their daily work so that it becomes an integrated part of the business”, says Ulla Tansen, Head of Business Area at Vardaga.

“At first, the staff were doubtful and unconvinced about the use of optical sensors, but now they are positive and recognise that the technology really does contribute to increased quality in care services”, continues Ulla.

IP sensor technology also provides opportunities for the development of the system. They are already considering how to use intelligent sensor technology to control lighting and heating in their premises. This means a possibility of more sustainable living from an environmental point of view. Vardaga’s newly built accommodation takes future technological developments into account by incorporating a good infrastructure and facilitating the installation of IPbased products.

“Technology should solve real problems, and it can also solve real problems in care services.”

PRODUCTS USED IN THE INSTALLATION AXIS F1035-E Sensor Unit AXIS F1004 Sensor Unit AXIS F1005-E Sensor Unit AXIS F1015 Sensor Unit AXIS A1001 Network Access Control Software for viewing on mobile phone More about the products: www.axis.com/products/axis-f-series www.axis.com/products/access-control

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RETAIL BLOG

The high street surveillance revolution – a journey towards intelligence.

By Andy Martin, Business Development Manager Retail.

Andy Martin: www.linkedin.com/in/andy-martin-5569348/ There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a decline in high street footfall in 20161. The proliferation of smart devices has further fuelled the decline, with sales originating from smartphones skyrocketing by 69 per cent.

A clear reason for online retail’s continued success is the amount of intelligence that can be gathered about a shopper’s online behaviour, such as which items they’ve looked at, what they add to their online basket, what was removed and how they navigated to the page in the first instance.

In order for the high street to compete, it must become as intelligent as its online counterpart. The good news is the technology needed to achieve this already exists. The better news is that high street retailers are probably already using it, many just don’t realise it yet.

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Achieving more from a network camera installation Within the retail sphere, video surveillance has traditionally been used for safety and security purposes. This means security teams have greatly impacted the procurement process and tended to be the main users of CCTV or IP camera technology. The key to enabling the intelligent high street is educating those retailers regarding how they can utilise what they already have in a more effective way to garner additional business insights, far beyond traditional security practices.

An example of this in practice can be seen at Rajalla På Gränsen, one of the first shopping centres in Europe to deploy a network video solution that combines facial recognition and people counting.

The use of analytical technologies on IPenabled security cameras has allowed the shopping centre to learn more about its visitors, therefore improving the overall shopping experience. This has been done by analysing information about visitor numbers, statistics about the time of day they visit, as well as their customer profile and even insights regarding their facial expressions and emotions.

Real-time analytics is the vital link in the chain on the journey to an intelligent high street. A wealth of basic, yet extremely useful, data is already available if a store is using network camera technology. The problem is many retailers aren’t yet taking advantage of this information, unaware of the possibilities to turn that data into valuable business insight. Education will be key to changing this, and with the use of analytics set to rise, retailers will soon seek to gain additional value from their surveillance installation, if they are to effectively compete with the online retail market.

Working together to compete with online retailers For retail, return on investment is crucial and IP camera technology, combined with analytics, is proving to be a key enabler of this. For Rajalla På Gränsen, this was seen in the form of tailored marketing campaigns, estimated to have led to a boost in store profitability by 30%. To achieve similar results, retail outlets must undertake a thorough review of their processes across all departments, working in tandem to reinvent their approach to the purchase of network technology.

Read more blog posts by Andy Martin: www.axis.com/blog/secureinsights/author/andymartin/

1 www.retailgazette.co.uk/blog/2016/07/online-sales-jumps-amid-declining-high-street-footfall

ACCESSORIES

A professional installation as easy as plug-and-play

By Wayne Davis, Sales Engineer UK. Wayne Davis: www.linkedin.com/in/wayne-davis-31455642/

AXIS T91L61 Wall-and-pole mount has been designed to make life easier for our partners. It was inspired by feedback we have received from the professional installers that install our cameras on a daily basis.

Our partners wanted a faster and safer way to complete a weatherproof installation for PTZ cameras. To meet the request our engineers looked into different concepts and eventually came up with a brilliant product that delivers exactly that – a versatile PTZ camera mount that can be installed in less than a few minutes, we can call it a plug-and-play device.

On the field, installers typically use network cable on a roll that does not come terminated with an RJ45 connector.

With the option of an IDC (insulationdisplacement contact) connection, the installation time is reduced even more by simply terminating the wires to the connection board with an IDC punch down tool. The mounting accessory is robust, impact-resistant and outdoor-ready. It is even a two-in-one mount, which can be either used for mounting directly on walls or strapped onto poles.

Visit the product page: www.axis.com/products/axist91l61-wall-and-pole-mount

The AXIS T91L61 Wall-and-pole mount has a built-in IP66 connector for an instant water-proof cable connection to the camera. In addition, the installer can choose to use either RJ45 or IDC connector for the mount, whichever is most convenient for them.

RJ45 connection

IDC connection

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SMALL BUSINESS

Purr of approval as Axis helps safeguard future of small business.

Pause Cat Café meets local council compliance, ensures patron safety and monitors animal welfare through single, affordable solution providing 24/7 video surveillance.

By Yasin Miah, Small Business Manager UK. Yasin Miah: www.linkedin.com/in/yasin-miah-332133107/ Cat cafés started in Taiwan in the late 1990s and have become popular around the world. There are currently a handful in the UK, promoting health benefits to their visitors such as reducing blood pressure, anxiety and stress while improving mood and in some cases helping people with autism.

The Bournemouth based Pause Cat Café faces similar issues to other small businesses in the retail and food sectors.

The cameras have been installed for traditional business reasons such as financial and personal security that other small business owners can empathise with.

Security of premises; crime prevention; monitoring health and safety; staff

“The AXIS Companion system has already saved the cafe around £1,000 when a member of the public caused criminal damage to the property by cracking the front window. Upon hearing the noise, I was able to quickly check the camera footage, identify the person responsible and inform the police, who caught the suspect further up the road.”

Jaya Da Costa, Owner Pause Cat Cafe

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education and training; and management of public liability compliance are some of the key issues to be addressed. The protection of customer-facing staff serving food or handling money is essential.

Jaya Da Costa, Owner of the Pause Cat Café states, “We have full CCTV on all of the property to make sure the cats are OK and that they don’t come to any harm. We can watch them 24/7 on our mobile phones. It also helps support the necessary regulations that form part of our trading license from the local council – a café with cats isn’t your usual high street establishment.

An IP surveillance solution that fits small business needs The AXIS Companion Line was the natural choice. A network of five AXIS Companion IP cameras covering the inside of the café environment as well as external front and back doors was installed allowing live footage to be viewed through mobile devices. At any time, the owner and nominated staff can check on the wellbeing and whereabouts of the cats through high-definition technology. They are also able to monitor the traditional aspects of a retail café establishment such as health and safety compliance in food preparation and takeaway areas, cash transactions and property security.

The technology ensures compliance with animal welfare regulations, assists with public liability adherence, and helps ensure secure business operations.

The IT Department, a local IT installer and Axis partner, was involved very early in the café’s inception. Its team assessed the technology and video surveillance needs of the café and suggested the IP surveillance solution, AXIS Companion Line, to meet business and budget objectives.

Matthew Newnham, Key Account Manager at The IT Department, states, “The café owner liked what we had to say about the AXIS Companion Line. It is well priced and advanced equipment ideally suited to the small business. It is also very simple to install.”

A high-definition tool for protecting small business assets, customers and staff The quirky aspect of the cat café meant that the business owner also needed to safeguard its feline ‘staff’. Monitoring the site at all times is important for animal welfare purposes and is a regulatory requirement.

Playback and zoom functionality helps enhance the effective monitoring of the animals.

In the future, the café is looking into livestreaming footage of cats interacting with customers for promotional purposes to help boost its visitor numbers and highlight the positive health benefits that come from interacting with the cats.

“Simplicity of installation and high definition security at an attractive price point goes a long way for small businesses making IP camera purchasing decisions.”

Matthew Newnham, Key Account Manager The IT Department

www

Read more about our offering for small businesses: www.axiscompanion.com

“Being able to view the footage on our phones in real time and flick between the different cameras in the cafe is great. We can zoom in on different areas and slow down or speed up the playback.”

Jaya Da Costa, Owner Pause Cat Cafe

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CASE STORY

Integrated video, audio and data solution triples advanced clinical training capacity at The Pennine Acute Hospitals NHS Trust New Simulation and Clinical Skills Centre helps ensure first-rate patient care within The Royal Oldham Hospital The Royal Oldham Hospital, part of The Pennine Acute Hospitals NHS Trust, is on a mission to ensure its clinical staff are highly skilled and able to provide their patients with first-class care. In order to achieve this, the hospital has opened a stateof-the-art Simulation and Clinical Skills Centre, including a two-bay simulation ward, a one-bay simulated acute setting, a clinical skills room and two debriefing rooms. The variety of clinical settings will help doctors, nurses, midwives and other clinical staff access the training they need in an environment that reflects their daily clinical practice.

Katherine Robertson, Learning and Organisational Development Project Manager at The Pennine Acute Hospitals NHS Trust, states, “During the simulation debrief, all aspects of the training undertaken can be analysed in order for detailed feedback to be given to delegates, helping them to develop the skills needed to deal with the challenges faced on a daily basis within a real hospital environment.

The end-to-end Axis solution is used for recording all training carried out, as well as playback during the debriefing phase of the training. This includes the management of 21 separate feeds such as video, audio and patient data.”

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Integrating video, audio and data into one solution Tony Crossley, Pre-sales Technical Director at Pure Audio Visual, states, “One of the biggest challenges we were facing when implementing this solution was integrating audio into the network.

Within a healthcare training environment, often what a trainee says is far more important than what they’re seen to do.

Axis had a significant advantage over its competitors in this scenario, as its audio solutions integrate seamlessly with its network video technology, ensuring lip syncing is in-line with the video output.

Many network camera companies don’t have this functionality.”

Tony Crossley continues, “It was also important that the number of different data feeds were able to integrate with the audio and visual feeds, including information such as vital signs that would appear on a monitor at the side of a patient, as well as X-rays and scans. This is crucial during a debrief session so trainers can recognise a simulated patient’s heart rate was raised, then analyse trainees’ reactions to this scenario and identify what learnings must be made.”

Beyond medical training Katherine Robertson states, “While the main purpose of the new facility is to ensure clinical staff have the required knowledge and skills to provide patients with first-rate care, the suite also features additional training rooms to extend the training that can be offered. One of the simulation rooms mirrors a GP office, which will be used for training beyond purely medical and surgical processes, including HR issues, breaking bad news to families, coroners’ inquests and managerial appraisals.”

Tony Crossley states, “There are also many other applications or industries where this type of training solution could be applied beyond the healthcare environment. Any scenario in which audio input is vital, as well as a need to access other streams of data including video, could be adapted to this setup. For example, reviewing responses within an emergency call centre or monitoring workers’ actions during safety or new product training within a manufacturing environment. Indeed, any hands on critical training environment where there is a need to understand and react to multiple sources of information.”

“The installation took place over an 18-month period and was professional throughout. We felt involved during the entire decisionmaking process when certain elements needed adapting. The support from both Pure Audio Visual and Axis Communications has been excellent throughout the process.�

Katherine Robertson, Learning and Organisational Development Project Manager at The Pennine Acute Hospitals NHS Trust

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CASE STORY

Safer driving on the Scandinavian Raceway racetrack More secure environment for racing drivers, spectators, customers and the site’s college students by using Axis network cameras Legendary race track Scandinavian Raceway is located in Småland in southern Sweden. Races have been organised here since the end of the 1960s.

These include the Swedish Championships in Road Racing, Formula 1 Grands Prix, World Championships in Road Racing for motorcycles and other international championship races, such as World Championships in Formula 1 and World Championships in Road Racing.

Ronnie Peterson, one of Sweden’s most successful Formula 1 drivers ever, is one of the drivers who have tackled the track with the long bends. The site also includes an upper secondary school, the Motorsport College, which has around 80 students and where mechanics for both motorsport and civil traffic are trained.

Unauthorised personnel have been drawn into following in the wheel tracks of the legendary racing drivers and drive on the famous track at night. Even though the night-time driving is forbidden, SRW Anderstorp still bears ultimate responsibility in the event of any incidents.

SRW Anderstorp has had problems with break-ins in the facility’s premises and the pit building where the college is also located.

SRW Anderstorp wanted to make sure that no unauthorised personnel entered the site. The facility also wanted to increase safety during racing and other events.

“In connection with a race, safety is paramount, and everything must work”, says Ingvar Wernvik, chairman of the SRW Anderstorp track company.

The environment in and around the racetrack placed high demands on the functionality of the cameras. The video material should be of high quality.

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Since the cars are driven at speeds of up to 300 km/h, great demands were placed on the ability of the cameras to zoom in and capture details, despite the very rapid movements in the video.

The cameras needed to be robust, dirt proof and weatherproof, as well as simple to control and operate centrally. The solution should be scaleable and futureproof since SRW Anderstorp wanted the option to expand the solution in the future.

Reliable security solution Security integrator InSupport Nätverksvideo was awarded the assignment to install five AXIS P1435-E network cameras. Four of the cameras have integrated AXIS Perimeter Defender video analysis, which is a flexible and scaleable video analysis application for monitoring and protection along the perimeter surrounding a site. InSupport Nätverksvideo has staff that have completed the “Axis Certification Programme” and are thereby certified in network camera installation. The “Axis Certification Programme” is the only global professional certification in the video surveillance industry.

The cameras are controlled by the XProtect® Express software from Milestone Systems, which is specially adapted for small and medium-sized security installations. A client computer is located in the Scandinavian Raceway’s race control for watching the video. The security system sends alarms to SRW Anderstorp’s local security company if any incidents occur on the site during nighttime.

AXIS P1435-E network cameras have HDTV quality, are light sensitive and support Wide Dynamic Range, which means that the cameras can reproduce sharp images, even if there are large variations in light conditions in the same individual image.

The recordings can also be made at high frame rates in order to capture objects moving at speed. In addition, the cameras have Axis Lightfinder Technology, which means that the network cameras are extremely light sensitive and can “see” and capture colour images even in the dark; at 0.18 lux and even lower.

The cameras monitor access roads to the circuit, the start area, the pits area as well as buildings.

Race control can therefore watch video transmissions in real time and see details of race starts in the event of any false starts, for example.

Axis cameras were chosen thanks to the wide range of cameras available and because the cameras have a very high image quality and can capture and zoom into details, even if objects in the video are moving at speed.

“Axis cameras have simple user interfaces, good manuals and excellent local support”, says Ingvar Wernvik.

More secure facility SRW Anderstorp is satisfied with the security solution, which it considers to be flexible, easy to use and convenient.

There are now no longer any break-ins or sabotage and no equipment is stolen.

“Now we can dare to store equipment and cars at the facility, both our own and for our customers, during the night too, which we didn’t dare do before. Thanks to this solution, we have a completely different level of security today. It feels very secure”, says Anderz Johansson, Facilities Manager at Scandinavian Raceway.

Unauthorised personnel no longer come in and drive on the track during the night.

“It’s very good that there’s no unauthorised driving at night”, says Anderz Johansson.

In a next step, SRW Anderstorp is planning to use the solution to record and broadcast races live, in the cases where it owns the rights for marketing the race in question. The hope is that it will be the first motorsport facility in Sweden with video surveillance and live broadcasts in real-time.

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Cybersecurity?

Buckle up.

At Axis, we do everything we can to mitigate the risks of cyber attack. We have 100% focus on cybersecurity. We build protection right into your network camera solutions. And we work hard to make it easy for you to play your part. But we really can’t do it without you.

Because cyber protection is a lot like the seatbelt in your car. It won’t keep you safe unless you use it.

Learn more Axis’ quality assurance work at axis.com/quality Visit about axis.com/about-axis/cybersecurity and find out how to stay protected!

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TRAINING & CERTIFICATION

Time for us to be educated!

By: Markus Lai, Sales Engineering & Training Markus Lai: www.linkedin.com/in/markus-lai-a0055312/ In 2016 and so far in 2017 our training program has been highly successful in engaging and educating our partners and customers in all things related to network security. As we continued to innovate the contents of our portfolio we also saw a demand for new types of training.

Integrating components into a traditional security system such as audio and access control was in high demand.

As you might have seen we are very passionate about knowledge and offering our educational services to you and your customers. The agenda has been driven partly by what we release as a company but also based on the wishes and requirements we receive out in the field and in the classrooms.

A site visit with a partner in one of our Nordic partners led into a discussion on how to improve image quality and image settings. This evolved to us educating their entire sales and engineering departments in best practices of image optimisation over four different sessions. In the end, it meant we had sufficient material and experience to create a new standard training - Advanced Image Configuration.

The more complex a security solution becomes the more knowledge has to be shared among the people involved. This includes us as a company as well. To stay humble and pay attention to what the market and our partners needs are, what we in Swedish call to be “Lyhörd”, becomes increasingly important.

This is why we will engage you in a campaign to teach us about what the needs are in your projects. To educate us in what we should be offering in order to make sure we can continue to call our Academy Program the most comprehensive training portfolio on the market.

One part of what makes our trainings with you great the amount of interactivity.

We get to hear your open and unfiltered opinions about our marketing material, documentation, training and products.

In the spirit of that same way of open classroom discussions we will invite you through surveys, forums and discussions to educate us. The results and maybe also some new training offers, who knows, will be presented in our next issue of #AxisInnovates.

As always, I look forward to seeing you participate in our Academy training program for 2017 and lets switch things up this time around, you be the trainer!

Read more about our training programs: www.axis.com/ learning Read more on how to become an Axis Certified Professional: www.axis.com/ learning/certificationprogram/

In 2017 alone, so far, we have had over 1500 participants in our classrooms. 25 000+ individuals have viewed our online courses and articles and since the start in 2011, the number of certified professionals is closing in on 10 000.

However, for the same reasons we encourage you to keep learning and growing together with us, we want to improve ourselves.

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TRAINING & CERTIFICATION

Classroom trainings offered Through a combination of theory-based teaching and hands-on exercises, Axis Communications’ Academy offers a variety of different courses. Below you can find an overview of some of the courses available. Follow the links below to find dates and locations.

Network Video Fundamentals

System Solutions

Pre-certification

A comprehensive course, covering the essentials of network video. Topics such as basic camera installation, image usability, bit rate optimization and video analytics are explored in theory lessons combined with hands-on labs.

System Solutions provides hands-on design and configuration experience in creating a complete security system.

You’ll develop a better understanding of the solution including video management software, access management, audio and video analytics. You’ll leave the classroom confident in developing end-to-end solutions built and configured with IP based products.

Have you decided to become an Axis Certified Professional? We will help you prepare for the test. You can sign up to this pre-certification course, which will prepare you for the test so that you feel comfortable with taking it.

You will learn a wide variety of video surveillance basics, such as: > Camera technology and setup > Selecting the appropriate camera type and placement > Ways to save bandwidth and storage > Intelligent applications Who should attend?

Professionals working with system integration and network video design.

Designing Network Video Solutions Designing Network Video Solutions covers many important aspects of designing a network video surveillance system.

Topics such as surveillance goals, camera placement, video analytics, network performance and storage solutions are discussed. All theory presented is put into practice in a comprehensive lab session.

After the training you will: > Understand the cornerstones of a network video system > Understand how product selection and camera placement effect the usability of a system > Be able to make decisions on product, placement and storage solutions based on customer needs > Be able to use Axis’ system design tools to facilitate the design process Who should attend?

Professionals working with network video design. We recommend all students to first attend Axis’ Network Video Fundamentals.

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You will learn how to: > Create a complete video solution with a select core components such as video, audio and access control > Integrate SIP and VOIP products to further enhance the solution offering to the customer > Configure users, groups, and schedules for access control using AXIS Entry Manager Who should attend?

Individuals that will sell, support, install, configure, or manage a complete video system solution.

Axis Video Management Software

Axis Video Management Software is a technical course, giving you the skills you need to successfully deploy and manage AXIS Camera Station.

You will learn how to: > Plan, install and use AXIS Camera Station > Set up events > Navigate between live view and play back recordings > Handle camera and parameter management Who should attend?

Professionals working with system integration and network video design.

It is recommended to have attended the Network Video Fundamentals classroom training.

Our distributors also host classroom trainings. Contact your distributor for more information and available dates.

Register for an Axis Academy course!

NORDIC COUNTRIES: www.axis.com/learning/ classroom-training/nordiccountries/registration

UK & IRELAND: www.axis.com/gb/en/ learning/classroom-training/ united-kingdom/registration

Audio made smart & easy.

AXIS C2005 Network Ceiling Speaker and AXIS C1004-E Network Cabinet Speaker The smart all-in-one network speaker system from Axis opens up a wealth of new possibilities. The speaker system is perfect for background music and for live and scheduled announcements in retail stores. They are preconfigured so you don’t have to be a sound expert to set them up. In other words, the speakers simply work – and sound great – right out of the box. AXIS C2005 and AXIS C1004-E are based on Axis open platforms.

Learn more at: www.axis.com/products/network-speakers

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About Axis Communications Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,700 dedicated employees in more than 50 countries around the world, supported by a global network of over 90,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.

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Š2017 Axis Communications AB. AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies. We reserve the right to introduce modifications without notice.