Kitchen and Bathroom Refurbishment
Notting Hill Genesis, Castletown Road, West Kensington W14
Highlights
At Castletown Road, Axis delivered a full kitchen and bathroom refurbishment programme designed to improve living standards and accessibility for residents. Each property was completed within an efficient two-week installation period, minimising disruption while maintaining high standards of workmanship.
The kitchen upgrades included the installation of new cabinets, sinks, vinyl flooring, and windows, creating a brighter, more spacious, and modern cooking environment.
Bathroom refurbishments transformed outdated facilities into fully functional, accessible spaces. Works included the installation of a new shower, toilet, sink, and vinyl flooring, significantly improving comfort and usability for tenants with additional care needs.
Specifications
• Full kitchen replacement
• New kitchen cabinets installed
• New sink installation
• New vinyl flooring
• New windows fitted
• Full bathroom replacement
• New shower installation
• New toilet installation
• New bathroom sink installation
• Accessibility improvements
• Live occupied property working
2 weeks
Approximate duration per property
Benefits
Godwin is the tenant that lives here and I’m his carer and I’ve came in from day to day and seen the work being done, but I was very impressed with the final outcome of the job and also with the speed in which it was done. The kitchen is more spacious, the bathroom has been completely transformed, and he can now sit down and have a proper shower which he couldn’t do before. Vast improvements absolutely – it will make life a lot easier.
One resident, Godwin, experienced a major improvement in daily living. The new bathroom layout now allows him to comfortably sit and shower independently – something that was not possible prior to the refurbishment. This upgrade has made personal care easier and enhanced overall quality of life.
Feedback from on-site carers highlighted the professionalism, speed, and quality of the installation team, noting the exceptional final result and efficient programme delivery.
Resident
Communication and Care
All works were carried out in occupied homes, requiring a sensitive and resident-first approach. Axis ensured tenants were fully informed throughout the process using multiple communication channels including the online resident app, onsite team updates, and printed information leaflets outlining the refurbishment process.
• Improved accessibility for residents with mobility needs
• Enhanced bathroom functionality and safety
• Increased comfort and ease of personal care
• Modern, clean, and spacious kitchen environments
• Improved property appearance and hygiene standards
• Faster project turnaround reducing tenant disruption
• Improved resident satisfaction and wellbeing
The site team prioritised resident comfort by minimising noise where possible and maintaining a polite, respectful working environment. Care providers supporting residents were kept informed of daily progress, ensuring continuity of care and minimal disruption to routines.
This proactive communication strategy helped build trust, manage expectations, and ensure a smooth installation process from start to finish.
Client Relationship
Axis continues to demonstrate its commitment to delivering high-quality, resident-focused refurbishment programmes. By combining efficient delivery, strong communication, and sensitivity to vulnerable tenants’ needs, Axis consistently achieves positive outcomes across live residential environments.
This project at Castletown Road reflects Axis’ ability to balance speed, quality, and care – ensuring properties are upgraded while maintaining dignity, comfort, and safety for residents throughout the works.
