NHG Cyclical Refurbishment Programme
Notting Hill Genesis (NHG), Castletown Road, London W14
Highlights
Axis completed a cyclical refurbishment programme for Notting Hill Genesis across a series of Victorian residential blocks in West London. The works formed part of a planned maintenance and asset management strategy to maintain building condition and ensure compliance across a mixed-tenure housing association portfolio.
The programme covered a wide range of building refurbishment activities to both external and internal elements. External works included window renewals, asphalt roof upgrades, and drainage improvements, which enhanced weather resistance and supported energy efficiency objectives. These works also protected the building fabric and extended the life of key structural elements.
Internal works included full kitchen and bathroom refurbishments, alongside internal redecoration to improve living standards. M&E services upgrades, including new fire alarm systems and intercom installations, improved building safety and ensured compliance with current regulations. The works followed a structured programme delivery approach to coordinate multiple trades across several blocks.
Specifications
• Planned maintenance and refurbishment across multiple Victorian residential blocks
• Window renewals to improve thermal performance and energy efficiency
• External and internal building fabric repairs
• Full internal and external redecoration works
• Intercom system renewal to enhance security and access control
• Fire alarm upgrades to meet current compliance and fire safety standards
• Asphalt roof renewals to maintain waterproofing integrity
• Drainage repairs and improvements following R&D surveys
• Kitchen renewals with modern units and fittings
• Bathroom refurbishments to improve functionality and condition
• R&D (Rodding & Drainage) surveys to identify defects and inform works
• FRA works including fire safety remedial actions
£1.2m value 20 months duration
The project took place within occupied buildings, which required careful sequencing and phased delivery. Property access arrangements and working hours were managed to reduce disruption while maintaining progress. The team balanced refurbishment activity with the needs of residents, ensuring safe working practices throughout. The completed works improved overall building performance and supported long-term retrofit objectives. The programme also contributed to improved energy efficiency and reduced future maintenance requirements.
Resident Communication and Care
All properties remained occupied during the refurbishment programme. The team used letters, emails, phone calls, and door-to-door visits to communicate programme updates and coordinate access with residents.
Resident Liaison Officers managed communication and supported residents throughout the works. The team scheduled works to minimise disruption and installed ramps and handrails to assist vulnerable residents and improve accessibility.
Benefits
• Improved asset condition through planned maintenance and refurbishment
• Reduced long-term maintenance costs through proactive repairs
• Enhanced energy efficiency following window and fabric upgrades
• Improved fire safety and compliance through upgraded systems
• Better living conditions with modern kitchens and bathrooms
Axis completed this refurbishment programme to a high standard while maintaining strong communication with residents. Their approach to programme delivery in occupied buildings supported a smooth and well-managed project.
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Client Relationship
Coretta Scott
Project Manager, Notting Hill Genesis
Axis worked with Notting Hill Genesis under a framework agreement, which supported ongoing programme delivery. The project reflected a continued partnership built on consistent performance and sector expertise in social housing refurbishment.
Previous planned maintenance and property services projects strengthened this relationship. The client relied on a structured approach to delivery and a strong understanding of occupied residential environments.
