Security Volunteer Handbook

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security handbook MARCH, 2024

EMERGENCY TELEPHONE NUMBERS POLICE SERVICES In an emergency, call:

PALMER POLICE DEPARTMENT 907-745-4511 WASILLA POLICE DEPARTMENT 907-352-5401 ALASKA STATE TROOPERS 907-745-2131 EMERGENCY OPERATIONS CENTER - IN WASILLA, ALASKA 907-861 8509 GAMES OPERATIONS CENTER 907-745-4294 POLYCLINIC 907-861-5463 - Phone number for Polyclinic (located at the

nurses station at Colony HS) (Do not use this number for emergencies, call 911)

The following outlines the persons and/or agencies to be contacted for the listed situations: 1. Medical Emergency: Medical Volunteers, Security Lead or call 911 (Ambulance), AWG Emergency Operations Center 2. Bomb Threats: Call 911 (police), Security Lead, AWG Emergency Operations Center 3. Robberies: Call 911 (Police), Security Team Leader, Security Lead, AWG Emergency Operations Center 4. Fire: Call 911 and Security Lead, Sport Chair, AWG Emergency Operations Center 5. Disorderly (Spectators): Security Lead and the police if necessary 6. Disorderly (Athletes): Call Emergency Operations Center, Security Lead, and police if necessary 7. Lost and Found: Call the Lost and Found lead at 907-761-1536 A. Lost and Found Items from Transportation should go to Colony Middle School.

8. Complaints: Refer to Security Lead and Emergency Operations Center 9. Report of Lost Children/Persons: Call Security Lead and Emergency Operations Center

907-795-1487

Care & Comfort Manager ANJANETTE STEER AK State Troopers TODD MOEHRING

Anchorage PD BRIAN WIL SO N

Emergency Services- Chief EMS MICHAEL CROTTY

Matcom Director LORI CRIQUI

Mat-Su Borough fire Deputy Direcotr BR IA N DAV IS

Emergency Manager Games Week BRENT DAVENPORT

MSB Director of Safety and Security STEVEN “RUSTY” B ELANGER

TSA G LEN MUILENBERG , ALI NAEEM

Cybersecurity and Infrastructure Security Agency TOM KOLOSKI

Emergency Telecoms Supervisor ZACK MCRAE

Airport Police CRYSTAL MILLER

Wasilla Police Rep. B ILL RAPSON

Palmer Police Rep. DWAYNE SHELTON

Customs and Border Protection CHIEF ANDERSON

State of AK A LI N A E E M 907-227-54 3 9 Dept. of Homeland Security BR IA N FISCHE R

Director of Emergency Services KEN BARKLEY

Chickaloon Tribal Police Dept.

DONNA ANTHONY

Event Planning and Traffic Control JOHN PAPASO DORA

TRANSPORTATION SECURITY ADMINISTRATION

DA N COW DE N

Security Co-Chair

Deputy Director - EMS TRACEY LOSCAR

EMERGENCY SERVICES

LAW ENFORCEMENT

AIRPORT & TRAFFIC

SIMON B ROWN

Security Co-Chair

BOD Chair A M Y S PA R GO

907-745-4294

Volunteer Hotline

AK State Defense Force Logistics M IKE CHIE SA

LOGISTICS

KEY PERSONNEL: security organizational chart

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Welcome to the Mat-Su 2024 Arctic Winter Games.

We are so pleased that you can volunteer your time to help make this event safe and welcoming for all.

MISSION STATEMENT To share the spirit and beauty of the Mat-Su by hosting a world-class event that promotes healthy recreational activities and empowers future leaders through sport and culture.

VISION The Mat-Su 2024 Arctic Winter Games unites and celebrates our community while connecting us to our Northern neighbors.

VALUES Resilience, Inclusion, Strength and Excellence.

TRAINING OBJECTIVES Review components of Mat-Su 2024 Arctic Winter Games Risk Management Plan and Critical Incident Plan.

Provide thorough training for all 2024 volunteers such that they can be helpful at all venues during the week long event and respond appropriately in an emergency situation.

LAND ACKNOWLEDGEMENT We would like to acknowledge that the Mat-Su 2024 Arctic Winter Games are taking place on the ancestral lands of the Dena’ina’ and Ahtna Dene peoples. We offer our respect to their Elders past and present and to current Tribal leaders.

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Table of Contents INTRODUCTION

2

VENUE RULES

3

SHIFT SCHEDULES

7

AUTHORITIES & RESPONSIBILITIES

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CODE OF CONDUCT

8

EMERGENCY SERVICES

9

GENERAL DUTIES

10

ATTIRE & EQUIPMENT

11

COMMUNICATIONS

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ACTIVITY LOG & NOTE-TAKING

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SECURITY LEAD ACTIVITY LOG & NOTEBOOK

13

INCIDENT REPORTS

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VENUE SECURITY BINDER

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ACCREDITATION & ACCESS CONTROL

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VENUE ACCESS CODES

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RESTRICTED ZONE CODES

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CONTINGENT FLAGS

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SPORT ICONS

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PARTICIPANTS ACCOMMODATION RULES

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SECURITY OPERATING POLICIES & PROCEDURES

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Introduction THE SECURITY TEAM WILL PLAN FOR PROTECTION OF: 1. Juvenile contingent team members 2. Adult delegation team members 3. Technical officials 4. Volunteers 5. Staff 6. Spectators 7. Special guests 8. General public 9. Property

KEY RESPONSIBILITIES 1. Threat assessment 2. Access control 3. Accreditation review and enforcement 4. Crowd management 5. Asset protection 6. Conflict resolution 7. Incident management including documentation 8. Physical security presence at villages, sports and cultural venues, and sponsored activities Arctic Winter Games security volunteers or contracted security personnel possess no special arrest or detainment powers. Any conditions of non-compliance to the point of perceived civil disorder or illegal activity will be the responsibility of sworn law enforcement officers.

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VENUE RULES 1. The 2024 Arctic Winter Games Host Society, in possession of sports venues and other official sites throughout the Mat-Su area, is empowered to enact Venue Rules governing conduct at all sport and non-sport venues.

2. The 2024 Arctic Winter Games has enacted the following Venue Rules: Participants, spectators, special guests, media or volunteer at any 2024 Arctic Winter Games venue shall not: A. Be intoxicated, display offensive or disorderly conduct; B. Possess or consume alcoholic beverages, cannabis products, or illegal drugs.

C. Possess any weapon, knife (other than ordinary pocket knife) and firearm, explosive or any other object, which may be dangerous.

D. Commit any criminal act as defined in the Alaska Statutes or other Federal Statutes.

E. Display any signage, flag or banner which the AWGHS deems unacceptable or unsafe.

F. Enter any restricted area; G. Do anything prohibited by signs posted by the AWGHS or any government authority.

H. Fail to comply with any direction given by an identified AWGHS staff, agent or volunteer; I.

Interfere directly or indirectly with the safe and orderly operation of any competition event, training event, ceremony, presentation or any official AWGHS function;

J. Use inappropriate, offensive or threatening language directed at volunteers, officials, participants or other spectators; K. Use flash photography, air horns, whistles or laser pointers within indoor sport venue sites, during competition.

L. Smoke/vape in any area other than those specifically designated.

M. Display unauthorized commercial advertising or corporate logos; N. Distribute any materials intended to promote or protest other events or organizations, for example, samples, placards, button, badges or any other article except authorized by the AWGHS;

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O. Solicit for any contributions or donations, unless authorized by the AWGHS. P. Operate any type of unauthorized sound amplification system or loudspeaker; Q. Build or erect any structure except as authorized by the AWGHS. R. Drive, park, load or unload any motor vehicle except as posted and authorized by the AWGHS. S. Discard material or litter except in approved facilities.

3. Security Volunteers should direct parties to public spaces whenever 1:1 Adult/ Participant situations are witnessed. Per Safesport training, no adult should ever be alone with a participant.

4. The 2024 Arctic Winter Games, through its employees and volunteers, may refuse admittance, remove persons from the premises, and confiscate the accreditation or ticket of anyone who violates the venue Rules. This enforcement action shall only be taken as a last resort. AWG volunteers should handle disruptive behavior by: A. Asking the person to stop being disruptive - only one warning 5. In the case of a critical incident- you must have law enforcement sign off to leave the venue. This allows for effective command and control of the incident and accounting for all individuals involved.

6. During the course of their duties, security personnel may be advised of or may witness Violation of the Venue Rules. The following considerations/procedures shall apply: A. The primary function of the security volunteers is to assist; B. Security volunteer shall identify themselves verbally as “Games Security”; C. Security will advise the person of the violation of the rule(s) in a friendly, courteous but firm matter.

D. Security will solicit the person’s cooperation to comply with the rule(s) in a friendly, courteous but firm manner; E. If compliance is not forthcoming, security will repeat the explanation of the Venue Rules and request compliance, and explain the enforcement alternatives if compliance does not occur; F. If the person continues the violation, security will request additional security representatives and/or police if required. There may be a final opportunity to cooperate. If cooperation is not forthcoming appropriate enforcement action shall be taken; G. Ensure sufficient security/ police resources are available to take speedy and decisive action; H. Incident reports will be submitted if enforcement action or unusual circumstances are encountered.

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If there are two security volunteers at the scene of the violation, only one volunteer should do the talking.

7. Venue rules may be posted at all venues and other official sites, and may be printed in Games publications, if deemed necessary.

8. In the unlikely event that security personnel are required to take enforcement action they should be aware of the provisions of the Alaska Statutes. (As outlined in the Use of Force section.)

9. In serious cases involving breaches of the U.S. Criminal Code, Alaska Statutes, or any applicable Mat-Su ordinance, security personnel may be expected to temporarily detain an individual while awaiting the arrival of a law enforcement representative.

In those cases security personnel shall immediately request attendance of an onsite Security Lead. The Security Lead shall: A. Immediately request the attendance of the police; B. Identify and secure evidence; C. Turn over evidence and suspect(s) to attending police.

10. If you need law enforcement - here is the procedure: A. Arctic Winter Games Security volunteer will immediately notify and request a supervisor and law enforcement officer to report to their location.

B. Attempt to control the situation by use of calm verbal commands until a law enforcement officer arrives. i.

At no time will volunteer or contracted security personnel use physical control tactics, mechanical devices, or chemical substances to restrain any individual while awaiting the arrival of their supervisor or a law enforcement officer unless there is an immediate and severe threat of harm to personnel.

C. Once a law enforcement officer arrives at the scene, volunteer or contracted security personnel will brief and relinquish control of the situation to that officer.

D. If requested, volunteer or contracted security personnel will assist law enforcement as appropriate.

E. The Venue Team Captain will immediately report to the location of the incident and make reasonable efforts to abate the situation and determine if the person/persons need to be trespassed from the venue site if the violator is not taken into custody. (Refer to “Disorderly Conduct/Trespass”) F. In all such instances, the Security Team Captain will prepare and submit an incident report documenting the event’s occurrence.

11. Security volunteers shall be aware of the following provisions of the Alaska Statutes:

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Section 12.25.030. Grounds for arrest by private person or peace officer without warrant. (a) A private person or a peace officer without a warrant may arrest a person (1) for a crime committed or attempted in the presence of the person making the arrest; (2) when the person has committed a felony, although not in the presence of the person making the arrest; (3) when a felony has in fact been committed, and the person making the arrest has a reasonable cause for believing the person has committed it. (b) In addition to the authority granted by (a) of this section, a peace officer: (1) shall make an arrest under circumstances described in AS 18.65.530; (2) without a warrant may arrest a person if the officer has probable cause to believe the person has, either in or outside of the presence of the officer: (3) committed a crime involving domestic violence, whether the crime is a felony or misdemeanor; in this subparagraph, “crime involving domestic violence” has the meaning given in AS 18.66.990; (4) committed the crime of violating a protective order in violation of AS11.56.740; or (5) violated a condition of release imposed under AS 12.30.016 or AS 12.30.027. (c) Without a warrant may arrest a person when the peace officer has probable cause for believing that the person has: (1) committed a crime under or violated conditions imposed as part of the person’s release before trial on misdemeanor charges brought under AS 11.41.270; (2) violated AS 04.16.050 or an ordinance with similar elements; however, unless there is a lawful reason for the further detention, a person who is under 18 years of age and who has been arrested for violating AS 04.16.050 or an ordinance with similar elements shall be cited for the offense and released to the person’s parent, guardian, or legal custodian; or (3) violated conditions imposed as part of the person’s release under the provisions AS 12.30.

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SHIFT SCHEDULES 1. General: A. Shift schedules will vary based on venue needs and volunteer availability.

B. Once assigned to a shift, security volunteers are expected to make every effort to attend the shift, so as not to burden others if you are unexpectedly absent. If for some reason a security volunteer cannot report for duty; they must notify the Volunteer Hotline as far in advance as possible.

2. Reporting for shift: A. Security volunteers should ensure they have: i.

Approved uniform and weather appropriate personal clothing.

ii. Their Accreditation. iii. Their own meals and beverages.

B. Security volunteers must report to the Security Lead 15 minutes in advance of the start of their shifts to allow time: i.

For briefing of any last-minute problems or changes.

ii. To sign in to log their volunteer hours.

3. Going off shift: A. Security volunteers will report to their Security Lead before going off shift: i.

To allow the Security Lead needed awareness of those coming and going, particularly if your replacement has not reported for duty.

ii. There could be some last-minute need of which you are not aware.

4. Shift schedules: A. Specific shift schedules for all venue sites will be made available and provided to all security volunteers. Security Lead s will ensure volunteers under their supervision have been provided a copy of their shifts. Generally a shift will consist of 3-4 hour blocks.

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AUTHORITIES/RESPONSIBILITIES 1. General: A. The possibility could arise where a Security volunteer is confronted with the need to act to save life or prevent serious injury. Security volunteers should, therefore, be aware of their rights as citizens. USE COMMON SENSE. B. Security volunteers have NO arrest authority beyond that of any other citizen.

C. It is not intended that Security volunteers would be responsible to: i.

Render first aid to the ill or injured, or

ii. Make an arrest of a criminal.

CODE OF CONDUCT Security Volunteers, by the nature of their duties, will be very visible to all participants in the 2024 Arctic Winter Games. The reputation of the Games and host communities will, in part, depend upon the conduct of the security volunteer.

The following list outlines methods that can be used to highlight and enhance the overall reputation of the 2024 Arctic Winter Games: 1. When wearing the Games uniform, volunteers are representing the 2024 Arctic Winter Games and should act accordingly.

2. The purpose of the Security volunteer, as it relates to our standards, is to provide a safe environment for the participants, visitors (VIP/parents/spectators) and the general public who will be attending the Games.

3. Security volunteers are ambassadors for the Games and will utilize their diplomacy skills to carry out duties with fairness, patience, tact, humor and firmness.

4. Security volunteers must utilize their people skills.

5. Security volunteers should not wear their security uniform when not on duty.

6. Security volunteers shall not consume alcoholic beverages or marijuana within 8 hours of going on duty.

7. Security volunteers shall be familiar with and comply with all Games Security Policies and Procedures.

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8. All Security volunteers shall report on time for assigned duties.

9. In the event that a Security volunteer is unable to report for their shift, they must notify the volunteer hotline well in advance so that replacements can be assigned.

10. You are not police officers or expected to perform police duties.

EMERGENCY SERVICES 1. General: A. If languages services are needed, contact the Emergency Operations Center; B. Training programs will be established and delivered to all Security volunteers for overall Games security and site-specific needs; C. Security supervisors will be responsible for ensuring a security sweep has been completed in the advance of the events.

2. Emergency responses: A. Security volunteers should be ready to respond to any and all emergencies that may arise. They must be prepared to react to these situations, and are encouraged to know the following details: i.

Security Lead s and Sports Chairs;

ii. Timetable of the events and the venues; iii. Location of fire extinguishers and fire exits; iv. Evacuation plans; v. Location of first aid equipment; vi. Location of telephones; vii. Security Plan; viii. Accreditation levels; ix. Accreditation codes and details; x. All policies relating to the area in which they are assigned.

B. Notify the Security Lead of any suspicious activity, security-related problems or hazards etc.

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GENERAL DUTIES 1. General: A. The purpose of our volunteer security is, with good humor and enthusiasm, to ensure safety to all those attending the 2024 Arctic Winter Games.

2. In preparation, Security volunteers should: A. Be thoroughly familiar with the assigned duty station, the restrictions and layout.

B. Be up to date on general information on games schedules and venue sites.

C. Be vigilant and alert during tour of duty.

D. Be ready to offer advice and assistance to anyone in need.

E. Discharge duties willingly and fairly.

F. Report for duty on time, properly attired with accreditation.

G. Act as hosts for those attending the 2024 Arctic Winter Games and help everyone enjoy the event as much as possible.

3. Operational functions: A. To ensure those inside the venue have proper accreditation.

B. Assist participants and the general public who are attending the venue.

C. To notify the Security Lead as well as the police of serious incidents or security problems.

4. Administrative functions: A. Use and maintain equipment as directed.

B. Maintain accurate notes of activities and observations.

C. Maintain security desk, communications and records.

D. Do not accept responsibility for others’ personal belongings.

5. Physical actions: A. Security volunteers are NOT to take any physical action with, or against, anyone except in the most dire emergency.

B. A call for a supervisor is almost always the safest and most logical response.

C. Security volunteers are to remember that they are not police officers, rather, an adult presence for assisting in ensuring orderly conduct.

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ATTIRE/EQUIPMENT 1. General: The purpose of our attire is to be distinctive and easily recognized when on duty.

2. In preparation: A. Your attire should include AWG volunteer uniform and be clean, neat and tidy.

B. Equipment should be checked and proven functional.

C. Ensure all battery-operated equipment is fully charged, i.e. flashlight, radio.

D. Have a notebook and pen at all times.

COMMUNICATIONS 1. General: A. Clear communications are vital to a successful operation. Take care against loss or damage of portable radios, being particularly cautious against dropping or leaving them unattended. When using handheld radios, push button, PAUSE BREIFLY, then speak.

B. Avoid use of cell phones, office telephones, tablets or portable radios for personal or extended conversations: i.

You could be tying up the system while someone is trying to get through with a serious problem, and

ii. Anyone with a scanner could be listening to your radio conversation. iii. Be concise; think before you speak.

C. Personal mobile phone use should be kept at a minimum while on duty.

2. Organization: A. A central telephone system and radio base station will be in operation at the AWG Games Operations Center (Games Office) for response during the hours of 7:00 am to 10:00 pm. Issues arising outside those hours will go to Security staff based at the Borough’s Emergency Operations Center 907-745-4294.

B. All general messages or requests that cannot be resolved on site are to be directed to the Security staff based at the Borough’s Emergency Operations Center.

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C. If an emergency request is made form any venue site, directly to police, fire, ambulance, etc, it must be followed with a prompt report to the Security staff based at the Borough’s Emergency Operations Center. That Security staff person is responsible for logging incidents in the Virtual Command Center and notifying the AWG Games Operations Center.

3. Portable two-way radios: A. To mechanically operate a two-way radio: i.

Turn volume on;

ii. Select channel to be used (where capacity is more than one channel); iii. Press button to talk, wait 2 seconds and then transmit message, release to listen. Be sure to release at once as others cannot talk while your transmission carrier is on.

B. At the end of each shift, portable radios will be returned to the Security Lead and placed into the chargers to ensure operational effectiveness for the following shift.

4. Radio etiquette: A. Begin your transmission with the name of the person you are calling followed by your name. (MC from John at the wrestling venue, then give your message).

B. Broadcast only what you are prepared to share with the public.

ACTIVITY LOG/NOTE-TAKING 1. All Security personnel shall maintain a notebook to temporarily record information that cannot immediately be reported to the Security staff at the Borough’s Emergency Operations Center to enter into the Virtual Command Center (VCC).

2. Notes should include details such as: A. Dates, times and location.

B. Names, addresses, telephone numbers and birth dates.

C. Descriptions of persons, clothing and vehicles.

D. Conversations, observations, injuries and damage, etc.

E. The who, what, where, why and how the occurrence took place.

All notes must be provided to the Security Lead as soon as possible but no later than the end of shift.

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Security Lead ACTIVITY LOG AND NOTEBOOK 1. The Security Lead shall maintain a log to record all activities occurring at the sport venue or other official site during their tour of duty.

2. In general, the log shall include: A. Supervisors date and time on and off duty.

B. List of all security personnel on duty at the site, including their duties and time on and off duty.

C. Details of briefing at commencement of tour of duty.

D. Brief details of enforcement action taken, including identity of security personnel involved and notation regarding submission of VCC logged incidents. Brief details of injury, accident, hazard, etc., reported and submitted.

E. Brief details of injury, accident, hazard, etc., reported and submitted.

F. Details of incident when incident report not completed.

G. Details of meetings with other Games officials.

H. Details of visits to security post by Games officials, including other security personnel.

I.

Details of matters for attention of relieving Security Lead.

3. A copy of all incident reports submitted should be retained with the supervisor’s log.

4. Activity logs shall remain at the sport venue or other official site security post until the conclusion of the day’s event, when they will be delivered to EOC as soon as practicable.

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INCIDENT REPORTS 1. 1. General: A. All incidents must be reported to the Security staff based at the Borough’s Emergency Operations Center (EOC) to be logged in the Virtual Command Center software (VCC). This would include incidents that Security volunteers observe or are involved, including the following: accident, near miss, safety, medical event, code of conduct violation, assault/harassment, curfew violation, missing person, missing/damaged items, fire, weather, or otherwise noteworthy or requiring follow up.

B. The VCC log of events will assist Security Lead s and others at AWG, with quickly being notified of incidents and having a record for future use by law enforcement, media, etc.

C. A separate lost and found document will be used to communicate location of lost/found items.

2. 2. Procedure: A. All incidents must be called in to the Security staff based at the Borough’s EOC. The phone number to reach them is: 907-861-8509.

B. Incidents must be reported even if others are included, such as law enforcement or medical personnel.

C. Security Lead s may have viewer access to the VCC and may be responsible for ensuring all incidents have been logged during their shift.

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VENUE SECURITY BINDER 1. Each Games venue will have a security binder which will act as the repository for documented security incidents that occur at the venue.

A. Signing in: The purpose of “Signing In” is to provide a ready reference of those on duty and their current assignment. This would assist in the event of emergency or later if questions arose regarding their tour of duty.

The security volunteer will: i.

Enter their name, assignment and time on duty.

ii. Enter the time out and purpose for any absence from their duty post. iii. Enter the time of return from each absence and any pertinent remarks of problems. iv. Enter time off duty. v. Return issued equipment upon completion of shift i.e. radio.

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ACCREDITATION/ACCESS CONTROL 1. General: Accreditation and access control are essential to ensuring a secure and operationally efficient Venue. The intent is to provide an objective and consistent means to control the access of individuals in and around the venue.

Security will be responsible for checking accreditation at monitored entrances, including the back of the house (BOH) area at sport and non-sport venues including the Athletes Accommodations. Ticketing Services will check tickets when entering ticketed events. Accreditation will be coded to indicate right of access to restricted areas.

A. Accreditation will be coded to indicate right of access to restricted areas in two ways: i.

Alpha codes to indicate specific venue access or shown as “ALL” to access all venues.

ii. Number coded to indicate zone or zones of restricted areas to which access is permitted.

B. With the number of accredited persons, we must anticipate some will lose their accreditation tags. Such losses pose problems for security: i.

As a prank or test of security, or to gain unauthorized access, some may trade accreditation or attempt to use another’s credentials.

ii. Even though you may know an individual personally, accreditation must still be checked to ensure proper ownership and right of entry.

C. In the event of an incident, the Security Lead will ensure that the incident report is completed and the circumstances of the incident are immediately communicated to the EOC. A hard copy of the report must be provided to the EOC by the end of the shift.

2. Entry to venue sites: A. Unless a “free access” area, no person with the exception of Police, Fire, and Ambulance personnel will be admitted to any venue site without valid accreditation, day pass or ticket. There may be exception such as, individuals escorted and chaperoned by an accredited person in the case of a contractor or service person requiring access into a venue or restricted zone to repair or service equipment.

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B. Upon granting such access, call your security supervisor advising of the situation.

C. In the event of any difficulty, refer to the Security Lead.

3. Checks and balances to access control: When reading accreditation cards, use the following method to ensure only the properly accredited persons are allowed to gain access: A. Check 1: Compare face to photograph. Does the bearer’s face match the photograph on the accreditation Card?

B. Check 2: Venue Code. Are the applicable codes displayed?

C. Check 3: Zone Code. Is the zone code correct?

If the answer to each of the three checks is yes, access can be granted.

4. Lost accreditation: A. If a volunteer has lost their Games accreditation, they will have to go to the Accreditation Office at the Games Operation Center who will arrange admittance. The Security Lead should contact the Accreditation Office to arrange replacement accreditation.

B. If an athlete, artist, coach or manager has lost accreditation, escort or direct them to their mission staff, who can arrange temporary admittance.

5. Abuse/fraudulent use of accreditation: A. Contact Security Lead for assistance, or B. In the absence of Security Lead, call an additional security volunteer to assist in seizing the tag.

C. If the holder will still not surrender the tag, and the Security Lead is still not available, the police are to be contacted through the EOC. 6. Administrative: A. An incident report must be completed for any reported loss or fraudulent use of accreditation.

B. If the accreditation badge is revoked, it must be reported to the AWG Emergency Operations Center (AWG EOC). It will then be reported to the accreditation center.

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Venue Acess cODES These three letter codes specify which venues accredited personnel are able to access. Sport codes will also allow access into specific venues. The ‘ALL’ code will allow access to any venue.

CODE

AREA

A LL All Locations B RN The Barn BRT Brett Memorial Ice Arena C M S Eklutna 2 - Colony MS C OL Eklutna 1 - Colony HS DE N Denali Gymnastics G M T Glenn Massay Theatre G P R A Government Peak Recreation Area H H Q Games Operations Center IDID Iditarod ES KE L APU Kellogg Campus KIN Kincaid Park M AC Harry J. McDonald Center M E N Curtis D. Menard Sport Center M TA MTA Events Center M T B Matanuska Susitna Borough Gym PH S Nuutah 1 - Palmer HS PJS Nuutah 2 - Palmer JMS P T D Palmer Train Depot - Alaska Airlines AWG HQ RV N Raven Hall, Alaska State Fairgrounds RE S Results Center S E G Screaming Eagle Archery S E S Sherrod ES - Medical Quarantine S KE Skeetawk S UT Sutton Elementary Field T E E Teeland Middle School W H S Benteh 1 - Wasilla HS W M S Benteh 2 - Wasilla MS

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restricted zone codes These codes are used, within a venue, to restrict participants to certain areas. The “ALL” code will allow access into any area.

CODE

AREA

1

Field of Play

2

Back of House

3

Media Zone

4

VIP Area

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Alaska

Alberta North

Yukon

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Nunavik-Quebec

Northwest Territories

CONTINGENT FLAGS

Kalaallit Nunaat

Nunavut

Sápmi

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These icons will identify which sport a participant is involved in. Each icon will also serve to allow access to the venue(s) that host that particular sport.

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PARTICIPANTS ACCOMMODATION RULES 1. General: A. House rules apply to all participant accommodations, including Food Services, entertainment on site, parking, deliveries or visitors on day pass.

B. For any violations or problems encountered, it will be security’s responsibility to report the matter to the appropriate Mission Staff, Accommodation Staff or Food Services.

2. Accommodation: A. Village Curfew is 23:00 (11:00 pm) nightly and sleeping room curfew is 00:00 (midnight) unless notification of exceptions has been received, in writing, from Mission staff. If participants arrive at accommodations after 24:00 (midnight) without previous exceptions, their accreditation will be pulled and given to Mission Staff as soon as possible. A phone call will be made to the Security Lead to notify of the pulled accreditation immediately.

B. Fire doors are to remain in a closed/secure position.

C. Only those registered as participants and accredited may stay in the accommodations provided.

D. No athletic equipment will be allowed in the residences. Athletic equipment will be stored in a designated storage area.

E. Media are not permitted in the cafeteria or athlete residences.

F. See Section 25 for the complete list of prohibited items.

3. Entry to accommodations: A. All persons entering accommodations must be checked through Security and must be wearing official Games accreditation or be accompanied by a security volunteer.

B. Access control will check accreditation to ensure its authenticity and that it is properly coded for access to a specific place.

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4. Storage: A. Coaches/managers will be responsible for storage of participants’ personal items and sports equipment.

B. Security personnel WILL NOT hold or store any personal item on behalf of anyone.

5. Lost accreditation: A. If an athlete, cultural participant, coach or manager has lost their accreditation, direct them to contact their Mission Staff to arrange temporary admittance by day pass.

6. Food services: A. Only those with accredited cafeteria privileges may enter the cafeteria unescorted.

7. Curfew violations: A. When an athlete, performer, coach or manager arrives to enter accommodations after curfew (after midnight): i.

Ask for their accreditation.

ii. Confiscate their accreditation. iii. Escort them to their room. iv. Turn credentials in to the Security Lead prior to 6am the following morning. v. Credentials will be turned in to the Chef de Mission at the 7am morning Meeting.

B. Security will complete an incident report via phone call to EOC. C. Promptly report any difficulties to the EOC.

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SECURITY OPERATING POLICIES AND PROCEDURES

1. ARMED PERSON/ FIREARMS A. Purpose: i.

Establish the guidelines on handling encounters with armed persons at venues.

ii. Establish the guidelines on who is authorized to possess firearms within a venue.

B. Policy: i.

With the exception of authorized sporting weaponry, no private citizen, security guard, private detective, or any other person, regardless of whether or not a valid gun permit has been issued, may bring a firearm into any Arctic Winter Games venue site. Those persons legally carrying a concealed firearm will be advised to secure all weapons before entry will be permitted. Additionally, as no provisions exist for the storage of such firearms, security personnel will not be allowed to accept responsibility for any firearm. This restriction is to be properly posted.

ii. The only personnel authorized to carry firearms within a venue site are local, state and federal law enforcement personnel authorized to carry firearms.

C. Procedures: i.

Security personnel encountering or notified of armed persons entering the venue will: a. Request that a sworn law enforcement officer make initial contact with the person. b. Arctic Winter Games security laypersons will not attempt to engage an armed person for any reason. A Supervisor should be contacted should there be a need for any further clarification of assistance.

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2. ARREST A. Purpose: i.

Establish the procedural guidelines for situational arrest.

B. Policy: i.

Arctic Winter Games layperson security personnel possess no arrest powers beyond those of any citizen. Any conditionals of arrest will be the responsibility of sworn law enforcement officers.

C. Procedures: i.

Arctic Winter Games layperson security personnel are responsible for the enforcement of all house rules. In the event that an incident of non-compliance appears to be escalating to a level of civil disorder or disobedience requiring law enforcement intervention: a. Arctic Winter Games Security Personnel will immediately notify and request a supervisor and law enforcement officer to report to their location. b. Attempt to control the situation by use of calm voice commands until a law enforcement officer arrives. At no time will layperson security personnel lay hands on or attempt to restrain any individual while awaiting the arrival of their supervisor or a law enforcement officer. Security personnel retain the right to protect themselves or a third person from physical harm if all other alternatives have been exhausted or are impractical. c. Once a law enforcement officer arrives at the scene, security personnel will brief and relinquish control of the situation to that officer. d. If requested, layperson security personnel will assist law enforcement as appropriate.

D. The Arctic Winter Games Security Lead will: i.

Immediately report to the location.

ii. Make reasonable efforts to calm the situation. iii. Relinquish control of the situation to responding law enforcement officer/s upon their arrival. iv. Determine if the person/persons need to be trespassed from the venue site in the event that the violator is not taken into custody. If so, the individual will be trespassed and removed. (Refer to trespass notice under “Disorderly Conduct/Trespass”.)

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v. In all such instances, the Security Lead will prepare and submit an incident report documenting the event’s incident.

3. ASSET PROTECTION A. Purpose: i.

Establish the guidelines for the protection of Arctic Winter Games assets at competition venues and non-competition sites.

B. Policy: i.

Security personnel will attempt to safeguard and protect all assets purchased by, loaned to, rented by, or otherwise acquired by the Arctic Winter Games organization.

C. Procedures: i.

To ensure the protection of Assets, the Security Lead or designee will initiate the following procedures: a. Physical Security: Access Control - Security will enforce guidelines for the access to venues to limit exposure of Arctic Winter Games assets.

• Security will monitor the movement of personnel and materials in and out of the venue. Personnel will be allowed access to the venue through their issued Arctic Winter Games credentials.

• Access Control Points will be designed at each venue or functional area to monitor the movement of personnel and materials. b. Alarm Systems - if necessary and available, Security will utilize alarm systems at venues and warehouse to aid in the protection of Arctic Winter Games Assets. c.

Security & Law Enforcement officers; • Proactive Patrol - Security and law enforcement patrols may be deployed at completion and non-competition venues to conduct proactive patrols. Patrols are tasked with identifying suspicious activity; observation of personnel and material movements; identifying security breaches; responding to alarms; and, acting as a crime deterrent.

• Static Post - Security will also be deployed at sensitive and high security areas to monitor and enforce authorized access. These assignments may be in addition to access control equipment and may also employ law enforcement personnel.

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d. Asset Controls: • Tagging Assets - Logistics may tag key Arctic Winter Games assets to identify them as Arctic Winter Games property. Vendor equipment carried into Arctic Winter Games controlled facilities and remaining under the control of Vendor personnel, may have affixed tags identifying the equipment as property of that Vendor. Logistics or Security will not control the movement of Vendor Iiems. e. Asset Theft or Loss: • Incident Report - Security will complete a detailed incident report on all theft or loss of Arctic Winter Games assets. The incident reports will serve as the basis for investigative activity and loss Analysis.

• Investigation - Security has the responsibility to investigate the theft or loss of Arctic Winter Games assets. The investigation should be a coordinated effort between Logistics and Security. If it is determined to be a case of theft, then the appropriate local law enforcement agency will be notified. The primary goal of the investigative activity will be the recovery of assets.

• Loss Analysis - All incident reports of theft or loss will be analyzed by Security to identify patterns of theft or loss and means of prevention.

DE F I N I T I O N S : •

Lockdown Period - the period of time between the end of a shift when the venue or site is secured by being “locked down” with no security presence until the open of business the next day.

•

Load-in/Set-up Period - the period of time when Arctic Winter Games assets begin to initially arrive at a venue or site, but prior to the actual opening or use of the site.

•

Load Out/Recover Period - the time period during which Arctic Winter Games assets will be recovered from a venue or location. Also refers to the process of restoring the venue/location to the required post-game conditions.

•

Asset Tagging - tags applied to furniture and equipment items regardless how the assets were acquired (purchased, donated, buy-back, VIK, loaned), will be tagged

by Logistics with an asset tag for identification and control.

•

Merchandise - items acquired with the intent to sell as merchandise through the retail channels.

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•

Furniture and Equipment - permanent (non-consumable) items that are not intended for resale through the retail channels as merchandise.

•

Materials and Supplies - consumable items that are not intended for resale through the retail channels as merchandise, including gifts.

•

Assets - any tangible product, goods commodity or merchandise.

4. BOMB THREATS A. Purpose: i.

Establish the guidelines to be followed in the event of a bomb threat, and procedures for the locating, identifying and disposing of suspicious packages.

B. Policy: i.

Minimize the effects of a bomb threat or suspected explosive device on the events at an Arctic Winter Games venue and to maximize public safety in the event an actual device is found.

C. Procedures: i.

Pre-Threat Precautions: The following security measures will be adopted to deter the introduction of an explosive device into a venue site: a. Access Control (limiting access to an area) b. Accreditation - insuring those within are authorized to be in that area. c. Venue Sweeps - inspections for suspicious activity/packages.

ii. Receiving a Telephonic Bomb Threat on site: a. The person receiving the call shall notify the Security Lead and Law Enforcement Officer (if present). b. Security Lead will contact law enforcement and cooperatively make decision on evacuation. c. The reporting person will complete the Telephonic Bomb Threat Check List. d. The responding law enforcement officers, in consultation with the AWG EOC, will determine if a search of the premises is to occur. iii. If a Suspect Device is Located: The Security Volunteer responding to or locating a suspect device will: a. Not approach or touch the suspect device.

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b. Shut off personal electronic devices. c. Notify the Security Lead who will immediately notify the AWG EOC and law enforcement. d. Cause all persons within line of sight of the suspect device to move to a secure position. e. Request all individuals to shut off all portable radios and cellular phones within 100 yards from a suspect device. Communications should be performed using standard telephone lines only.

5. COMPLAINTS When an individual (whether an athlete, dignitary/participant family member, spectator, or an Arctic Winter Games security volunteer or staff member) makes a complaint against a Security Volunteer, the Security Lead will conduct the initial interview with the involved parties. The Security Lead will conduct the interview with support by a supervisor from the functional area that would have organization interest in the issues.

The initial interview will often bring resolution. The Security Lead or Security Lead will prepare and submit an Incident Report. When the initial interview does not bring resolution the following procedures will be followed: A. Complaints made by an participant: i.

The security officer will contact the Security Lead and request the Sports Coordinator’s assistance. If the complaint is against the Security Lead, the EOC will be contacted for someone to conduct the inquiry.

ii. The Security Lead will meet privately with the involved parties and if requested the coach of the athlete. The Security Lead will direct the interview. iii. The Security Lead will, during the interview, confer with the Sports Coordinator, and when present the participants coach. iv. Situation resolution will be the responsibility of the Security Lead. v. The Security Lead will prepare and submit an Incident Report if it becomes necessary to report the incident. The Security Lead should note the incident on the activity log.

B. Complaints made by a Special Guest and/or Family Member: i.

The Security Volunteer will contact the Security Lead requesting the presence of the Security Lead and a Special Guest Services Manager.

If the complaint is lodged against the Security Lead, the EOC will be contacted immediately.

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ii. The Security Lead and Venue Mayor will meet privately with all involved parties. The Security Lead will direct the interview. iii. The Security Lead will, during the interview of the incident, confer with the Honored Guest/Family Services Manager. iv. After conferring with all concerned parties, the Security Lead will attempt to resolve the issue. v. If the initial interview does not bring resolution, the Security Lead will contact the EOC who will try to resolve the issue. If the incident rises to the level of a reportable incident, the appropriate Security Lead will prepare an Incident Report; otherwise the issue will be noted on the activity log.

C. Complaint made by a Spectator: i.

The Security Volunteer will contact the Security Lead and request the Security Lead meet with him/her at the location of the complaint. If the complaint is against the Security Lead, the EOC will be contacted.

ii. The Security Lead will meet privately with the involved parties and direct the interview. iii. The Security Lead will confer with the EOC if necessary. iv. The Security Lead will be responsible for situation resolution. v. If the initial interview does not bring resolution, the EOC will try to resolve the issue. If the incident rises to the level of a reportable incident, the appropriate Security Lead will prepare an Incident Report; otherwise the issue will be noted on the activity log.

D. Complaints made by an Arctic Winter Games volunteer or Staff Member: i.

The Security Volunteer will contact the Security Lead requesting the presence of the Security Lead and a supervisor from the same functional area (Sports, Families, etc.) as the volunteer.

ii. The Security Lead will meet privately with the involved parties and direct the interview. iii. The Security Lead will confer with the volunteer’s function area coordinator. iv. The Security Lead will be responsible for situation resolution. v. When an initial investigation does not bring resolution, the Security Lead will contact the EOC who will try to resolve the matter. If the incident rises to the level of a reportable incident, the appropriate security supervisor will fill out an Incident Report; otherwise, the incident will be noted on the daily activity log.

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1. A E. Notes: It is important to understand that all complaints should be resolved at the lowest possible level. Arctic Winter Games personnel exist to serve the participants and spectators and to facilitate an enjoyable experience of all. This means that any receiving a complaint should make every effort to resolve it immediately if it is within his or her ability to do so.

Determining when an issue rises to the level of documentation may be confusing. The following guidelines can be used to assist in making that determination: i.

If there are any doubts about whether to document or not, proceed with an Incident Report.

ii. If the issue in question is particularly sensitive, proceed with an Incident Report. iii. If any party to the complaint strongly disagrees with the resolution, proceed with an Incident Report. iv. If the problem is political in nature, proceed with an Incident Report. v. The supervisor resolving the issues must remember that documentation to the level of an Incident Report is a decision not to be arrived at lightly.

Simple misunderstanding can easily be noted in the daily log and passed on. More serious issues should be further documented.

6. CRIMINAL INCIDENTS A. Purpose: i.

Establish the guidelines to be followed in the event of a criminal incident.

B. Policy: i.

Security is responsible for the prevention and detection of criminal activity at venues and functional areas. However, AWG security responses will be limited to high visibility redirection (deterrence); observation; and, reporting to the local law enforcement authority.

C. Procedure: i.

In the event of a criminal complaint and/or criminal incident, the following procedures will be followed: a. Determine the nature of the complaint and request law enforcement if needed. b. Obtain a brief description and direction of travel of the suspect/s. c. Maintain observation of possible suspect/s when a crime is committed in a Security Volunteer’s presence. Do nothing to jeopardize anyone’s personal safety.

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d. Seek voluntary compliance if confronted by susect/s until arrival of a law enforcement officer. e. Notify the Security Lead as soon as practical. f.

Remain with the victim or witness until the arrival of the law enforcement officer. Report everything pertinent to the law enforcement officer and the Security Lead.

g. Assist law enforcement in securing the scene or establishing a perimeter. Remain outside any established crime scene once that perimeter has been defined. h. Prepare and submit an incident report to the EOC. ii. Security Lead will: a. Respond to the scene. Verify law enforcement has been contacted, if necessary. Ensure a medical responder has been contacted if any injury has occurred. b. Obtain briefing on the incident. Make necessary adjustment to security staffing to adequately deal with the Incident. c. Assist responding law enforcement as directed. d. Brief the EOC. e. Obtain a copy of the police incident report and case number. f.

Prepare and submit an incident report to the EOC.

7. CROWD MANAGEMENT/CONTROL A. Purpose: i.

Establish a guideline to be followed in the event crowd behavior becomes a threat to the public’s safety or security at a venue.

B. Policy: i.

“Crowd Management” at a venue is the responsibility of the Security Lead.

ii. “Crowd Control” at a venue will be the responsibility of Law Enforcement.

C. Procedures: i.

When the event and crowd behavior proceed as intended, Security’s role will be limited to deterrence through visibility and patrol. If the event or the crowd’s behavior does not proceed as intended and/or the threat of danger is imminent, Law Enforcement will assume primary responsibility for all crowd control measures with assistance from other Arctic Winter Games Security personnel.

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a. Security, when confronted with a “crowd control” situation, will follow the procedures listed below: • Notify and request a Security Lead to report to the location.

• Immediately solicit assistance from any law enforcement officer on site for intervention.

• If the situation dictates, request additional Security personnel until law enforcement arrives at the location. b. The Security Lead will: • Determine the nature of the incident and assist the Security.

• Officer/s to maintain order until further law enforcement arrives.

• Turn over the incident to the arriving law enforcement officer.

• Assist responding law enforcement officers when requested and as appropriate • Ensure that proper reports and documentation are filed.

8. DEFECTION/POLITICAL ASYLUM A. Purpose: i.

To establish guidelines for security in the event a foreign national makes a request to defect and/or seek political asylum in the United States.

B. Policy: i.

Requests to defect and/or seek political asylum are highly sensitive issues. Therefore, the potential exists that someone may attempt to use coercion to inhibit the exercise of choice and may attempt to involuntarily repatriate another against their free will Arctic Winter Games Security will immediately refer incidents of this nature to the EOC.

C. Procedures: i.

Security, when confronted by a foreign national making known their desire to defect and/or seek political asylum, will comply with the following procedures: a. The Arctic Winter Games Security Volunteer will: • Immediately escort that person to the Security Lead or, • Immediately escort that person to an area where public interaction is limited, if the Security Lead is not available.

• Not discuss with the foreign national their general or personal background or the circumstances surrounding the basis for defection and/or political asylum. The Security Volunteer will

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exercise all reasonable and appropriate measures to ensure the foreign national is protected from other foreign nationals, interference, harassment, forceful repatriation, media influence, etc. b. The Security Lead will: • Verify the defection and/or political asylum request of the foreign national.

• Verify that a Security Lead and language specialists have been requested.

• Provide assistance as requested and as appropriate. Assure that the appropriate organizations are immediatly contacted and given the relevant information concerning the defection/political asylum request.

• Prepare and Incident Report. A report will be made whether or not the foreign national continues the defection/political asylum process with the Security Lead and/or Immigration and Naturalization Service.

9. DEMONSTRATIONS/CIVIL DISTURBANCES A. Purpose: i.

Establish the guidelines for Arctic Winter Games Security in the event of a demonstration or a civil disturbance at a venue site.

B. Policy: i.

Demonstrations are not permitted on the licensed premises of any Arctic Winter Games facility or event. Any demonstration on Arctic Winter Games property will be considered an act of trespass.

ii. The response to a demonstration or a civil disturbance on a venue site is the responsibility of the Arctic Winter Games Security Lead. iii. The management of a demonstration or a civil disturbance off a venue site is the responsibility of the law enforcement agency having jurisdiction at the venue.

C. Procedures: i.

If a demonstration or civil disturbance occurs inside the venue facility: a. The Arctic Winter Games Security Volunteer will notify the Security Lead immediately of the demonstration. b. The Security Lead will: •

Respond and assist the situation. The Security Lead will determine if the demonstration is in violation of Arctic Winter Games policy.

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• If a violation of a policy is identified, the Security Lead will request all individuals to discontinue the demonstration at the facility site or activity.

• If the demonstrators fail to comply, the Security Lead will notify the individuals that they are trespassing and contact law enforcement officer to respond.

• The Security Lead will complete an Incident Report and immediately notify the EOC.

10. DIGNITARY PROTECTION A. Purpose: i.

Establish the guidelines to be followed to ensure maximum coordination between dignitary protective details and Arctic Winter Games security as specific venue sites.

B. Policy: i.

Security, in coordination with law enforcement, will provide liaison or other assistance as required by protective details. The type of assistance required for a dignitary protection detail will vary due to the size, threat and law enforcement agency requirements involved in providing the protection.

C. Procedures: i.

Dignitary protective units should coordinate with law enforcement and Security Lead s prior to arrival at a venue. Notifications of a dignitary unit arrival at a specific venue can occur by radio, telephone, and fax or through an advance team. The lead law enforcement agency providing protection will attempt to notify the venue as far in advance as possible; however, due to the dynamics of dignitary protection, the Security Lead must be prepared to deal with the unexpected arrival of a dignitary protective detail.

ii. Venue security will not directly support to a dignitary protective detail or provide an escort). iii. If requested, security will facilitate the ingress and egress of a dignitary protective detail at a venue site and develop a coordinated site-specific plan for the entry and exit of dignitaries and their protective details. iv. Consideration must be given to where to stage a dignitary proactive detail motorcade. The size of the motorcade will also depend on the individual and will vary in size. Multiple protective details at a particular venue will obviously impact greatly on available parking space.

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v. No private security or foreign police officer, even a protective role, will be allowed to enter a venue site armed. The only exception will be agents collaterally sponsored or under the auspices of a federal or local law enforcement agency. The EOC should be notified prior to foreign police officer or foreign security units entering a venue site under the auspices of a domestic law enforcement agency.

11.

DIPLOMATIC PRIVILEGES AND IMMUNITY A. Purpose: i.

Establish the guidelines for Security in the event a diplomat, consul and/ or foreign official guest, claims diplomatic privileges and immunity from compliance with local, state or federal laws.

B. Policy: i.

There is a possibility that during the course of their duties, Arctic Winter Games Security Volunteers will come in contact with diplomatic privileges and immunity. When a person attests, or is known to be entitled to diplomatic or consular immunity, that person will be treated with the courtesy and respect that befits their distinguished position.

C. Procedures: i.

Security, when confronted by a foreign national asserting diplomatic privileges and immunity will do the following: a. The Security Volunteer will: • Contact the Security Lead immediately.

• Request the person to remain until the Security Lead arrives.

• Remain with or maintain visual surveillance of the person until assistance arrives. b. The Security Lead will: •

Contact the EOC immediately.

•

Prepare an Incident Report.

12. DISORDERLY CONDUCT/TRESPASSING A. Purpose: i.

Establish the guidelines for Arctic Winter Games Security to handle disorderly conduct and trespass disturbances.

B. Policy: i.

Security Volunteers will, in the course of their duties, observe people involved in emotionally charged circumstances. In the bast majority of

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situations, the mere presence of Security (or law enforcement) will stop the disturbance or trespass. ii. It is the policy and goal of Security that all disorderly conduct be resolved by reasoning with the involved parties.

C. Procedures: i.

Should a Security Volunteer observe the disorderly conduct of another, the following actions should be taken:

ii. The Arctic Winter Games Security officer will: a. Restore order and in a calm, firm, non-confrontational manner. b. At no time, will an Arctic Winter Games lay-security person lay hands on, or attempt to physically restrain any individual. (Refer to Use of Force Policy). c. When possible, and practical, invite the person(s) to a less populated area to discuss any issues they have, offering assistance if possible. d. Leave the area once resolution occurs, and from a distant vantage point, observe the situation from time to time to prevent reoccurrence. e. Issue a verbal warning to the person to cease the disorderly conduct when resolution is not successful. The warning should be given in a calm, firm and non-confrontational manner. The Security Lead should be requested at that time. f.

Brief and turn over the incident for disposition to the Security Lead.

g. Assist the Security Lead and other law enforcement officers when requested and as appropriate. iii. The Security Lead will: a. Meet with the Security Volunteer and disorderly participants and review the facts of the disturbance. b. Seek and encourage compliance with proper conduct. c. If compliance occurs, leave the immediate area, remaining nearby to assure compliance continues. Advise law enforcement of the situation. d. If compliance does not occur, take appropriate action or wait for law enforcement. Brief and turn over the incident to law enforcement for final disposition. e. Arrest and/or issue a criminal trespass warning to the person/s, if necessary. f.

Prepare an Incident Report.

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UN IF O R M T R E S PA S S STAT E ME NT Please use the following language when instructing a person to leave and not return to an Arctic Winter Games facility.

“Under Alaska statute, as an authorized Representative of the 2024 Arctic Winter Games, I am requiring you to leave these premises immediately. ou are not to return for any reason. If you return, you may be charged with trespassing.”

Alaska Statute Sec. 11.46.330. Criminal Trespass in the second degree. (a) A person commits the offense of Criminal Trespass in the Second Degree if the person enters or remains unlawfully (1) in or upon premises; or (2) in a propelled vehicle. (b) Criminal trespass in the second degree is a class B misdemeanor.

13. EMERGENCY EVACUATIONS A. Purpose: i.

Establish the guidelines to conduct a full or partial emergency evacuation of a venue/activity or function area.

B. Policy: i.

There is a standing evacuation plan for every Arctic Winter Games venue.

C. Procedures: i.

The development of venue emergency evacuation procedures reflects the following considerations: a. Adaptation of existing evacuation procedures of the facility. b. Areas of refuge within the facility or adjacent structures c. The facility’s paths of egress including normal exits, emergency exits and escalator/elevator controls. d. Approximate attendance and type of function(s) taking place. e. Emergency response routes. f.

Mobilization of facility staff.

g. Utilization of public address systems. h. The type and location of the emergency condition. i.

Asset protection in the event of an evacuation.

The most probable conditions requiring emergency evacuation are anticipated to be fire, bomb threat, hazardous material incident, criminal incidents, earthquakes and weather emergencies.

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The decision to evacuate all or part of a venue rests with the Security Lead in consultation with the Sport Chair or Facility staff. Additional information will be provided in the form of a venue specific emergency action plan.

14. HAZARDOUS MATERIALS INCIDENT A. Purpose: i.

Any accident or spill involving hazardous materials has the potential to become a disaster. It is important to understand Arctic Winter Games Security responsibilities at the scene of such an incident. This document establishes guidelines to be followed in the event of a suspected hazardous material incident. A quick-help guide it provided at the end of this policy.

B. Policy: i.

Arctic Winter Games Security Personnel will refer any potential hazardous material incident to local emergency services.

C. Procedures: i.

The first responding officer(s) should: a. Advise the Security Lead of a possible hazardous material spill or exposure. b. Not touch, walk through, drive through or in any other way come in contact with any suspected hazardous material. c. Establish and secure a perimeter. DO NOT APPROACH THE SPILL UNPROTECTED. d. Remain upwind. Evacuate downwind 150’ initially; further if wind is strong. e. Allow no entry into the possible spill area.

ii. The Security Lead will: a. Respond to scene and assist in directing activities. b. Request fire department and jurisdictional law enforcement. c. Support. d. Notify the Emergency Operations Center. e. Assist emergency response personnel as appropriate. f.

Complete an Incident Report.

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QUIC K HE L P G U I D E TO HAZ ARD O U S MAT ERI ALS Identifiers Hazardous Material Identifiers - listed below are the four basic color codes used in identifying and labeling hazardous materials: • Orange - Explosive and blasting agents.

• Red - Flammable and combustible materials (liquids, solids, gases).

• White - Poisons and corrosive materials (acids, chlorine gases, etc.).

• Blue - Material reacts violently with water, producing flammable or explosive hazards, corrosive liquids, etc.

Precautions Follow these basic precautions when dealing with potential HazMat spills: • Do not drive or walk through the contaminated area.

• Do no eat, drink or smoke near the scene.

• Do not use flares or other flammable or flame-producing devices.

• Do not touch any material or container involved in the incident.

• Do avoid any cloud, vapor, liquor, dust or other spill byproduct.

• Do barricade the area to prevent inadvertent contamination.

• Do stay upwind of the scene.

Skin irritation, sore throat, dizziness or skin discoloration is symptomatic of chemical poisoning. If you experience any of these symptoms, leave the area immediately, notify your supervisor and seek emergency medical aid.

Evacuations Contamination emergencies require unique evacuation procedures. If evacuation is necessary, the following information should be considered: • No unprotected personnel may enter the inner perimeter (the inner perimeter surrounds the contaminated area and is a closed area).

• Evacuate the population inside the perimeter by the following means: • Firefighters with protective equipment.

• Public address equipment used from outside the contaminated area.

• Precautionary evacuation is accomplished from the inner perimeter outward to the outer perimeter.

• Determine interpreter needs and make appropriate requests.

• If rescue or first aid is necessary, be aware that you may become contaminated and will need to be decontaminated.

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15. INVESTIGATIONS A. Purpose: i.

Establish the assigned responsibilities for the investigation of incidents determined to require investigative attention and documentation.

B. Policy: i.

It is the policy of Arctic Winter Games Security to conduct investigations on selected reported incidents occurring during the 2024 Games.

C. Procedures i.

Investigation of an incident may be conducted on the property and venues of the 2024 Games. Below is a listing of situations/incidents that would be investigated. The Arctic Winter Games Security Lead will conduct investigations and file reports on the following incidents: a. Violations of house rules. b. Preliminary investigations including but not limited to disorderly conduct, assaults, injuries and trespasses, damage, theft and lost/ missing property and complaints from or information provided by another. c. Any occurrence when a Security Volunteer uses force or is assaulted. d. Damage, theft or loss of Arctic Winter Games property. e. Personnel matters including on-site illness and injury. f.

Issues and occurrences wherein a special managerial interest lies.

16. LANGUAGE SERVICES SUPPORT A. Purpose: i.

Establish guidelines to be followed if language services support is needed by Security in performance of its operations.

B. Policy: i.

Language Services will establish language short services in selected venues to support language interpretation needs of security in performance of its operations. An interpreter will be used in situations involving Olympic Family, Athletes, staff and Guests/Visitors when any language other than English is used. This will facilitate the flow of communications and prevent misunderstandings by either party.

C. Procedures: i.

Whenever language service support is needed, the following procedure are to be followed:

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a. The Security Volunteer will notify the Security Lead of the situation requiring a language interpreter. b. The Security Lead will coordinate requests to the Language Services Manager. c. The Language Services Manager should send the interpreter to the location as requested y the Security Lead. If the interpreter is needed at a different location, the Security Lead will convey the interpreter to the location and remain until the situation is resolved.

17.

LOST AND FOUND PROPERTY A. Purpose: i.

Establish procedures for receiving, handling, securing and releasing property lost or found during 2024 Arctic Winter Games events.

B. Policy: i.

All found property should be initially turned over to Security Lead.

Volunteer Security will maintain the property until the end of the venue activities. At that time, all found property will be disposed of in coordination with the host Society (likely discarded or donated to a local charity).

ii. Persons in possession of found property will be responsible for keeping property in the condition as received, maintaining a chain of custody and the releasing/disposition of found property. iii. Lost items will require a Lost Property Report to be electronically filed documenting all pertinent information. iv. Security will coordinate with other responsible committee members for short-term storage of found property.

C. Procedures: i.

Lost items found by or turned over to security personnel: a. Items found by or turned over to Security will be stored in a secure location at the villages. If found on a bus, it will be sent to the main transportation hub lost and found at Colony Middle School - Eklutna 2.

ii. Information pertaining to the items will be recorded on a Lost and Found Form. a. At the end of venue activity, the disposition of found items will be coordinated with the Host Society. In incidents where found property is considered to be of significant value, Security may provide such found property immediately to an on-site local law enforcement officer. iii. Items for Release:

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a. Items that are in the possession of Security and have been identified as being the property of a person reporting its loss will be released to that person. b. The identification of the item should be confirmed as should the identity of the person receiving the item. c. A signature of the rightful owner must be obtained by Security prior to release.

18. LOST JUVENILE REPORTED A. Purpose: i.

Establish guidelines that will assist Security and Law Enforcement in dealing with persons who may become lost, missing or separated from a parent or guardian.

B. Policy: i.

Arctic Winter Games security will make a concerted effort to reunite any lost/missing individuals to their parties. Arctic Winter Games laysecurity personnel will immediately notify law enforcement through the Emergency Operations Center of any lost/missing parties.

C. Procedures: i.

In the event a juvenile is reported lost of separated from their parents and/or guardians, the following procedures will be followed: a. The assigned venue security personnel will obtain a complete description of the juvenile including: • Name and age.

• Nationality/race.

• Physical description - height, weight, hair color, eye color, clothing description.

• Language spoken.

• Medical condition or concerns.

• Place or location last seen.

• Time report missing. b. The assigned venue security personnel will obtain the following additional information: • Names of parents/guardians.

• Address.

• Phone numbers(s) where the parents/guardians are living or visiting and how they might best be contacted.

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c. Have the parents/guardians remain available to those conducting the search. d. As soon as practical, the Security Lead will provide the physical description of the reported lost juvenile to all on-site security personnel and law enforcement. e. The Security Lead will notify the Emergency Operations Center of the reported lost juvenile. f.

At the discretion of the Security Lead, a lost juvenile announcement may be made over any available public.

g. Security and law enforcement will organize and coordinate search using available personnel and resources. h. When the lost juvenile is located, the venue operations center will immediately announce the information to all personnel. i.

If the reported lost juvenile is not located within a reasonable and prudent period of time, the Security Lead will notify jurisdictional law enforcement, who will assume the responsibility for continuing the investigation.

j.

The Security Lead will notify the EOC immediately and complete an Incident Report.

19. FOUND JUVEN ILE A. Purpose: i.

Establish guidelines that will assist security and law enforcement in dealing with persons who may become lost, missing or separated from a parent or guardian.

B. Policy: i.

Arctic Winter Games security will make a concerted effort to reunite any lost/missing individuals to their parties. Arctic Winter Games security will notify law enforcement upon failure to reunite lost/missing parties.

C. Procedures i.

In the event a juvenile is found, the following procedures will be followed: a. A Security Volunteer will remain with the child for a reasonable period of time in a highly visible location near to where the child was first discovered. This provides the parents/guardians an opportunity to locate the juvenile. b. While waiting with the juvenile, the Security Volunteer should notify the Security Lead of the situation.

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c. The Security Lead will decide whether the Officer finding the juvenile will remain with the juvenile or another Officer will be sent to assume responsibility. This may be necessary if the original Officer is assigned to a fixed post. d. An interview of the child should be completed to ascertain any pertinent information available that may assist in reuniting the child with the parents/guardians. The following information, if possible, should be obtained for circulation and if need be, the submission of a formal report at a later time.

• Juvenile’s name and age.

• Juvenile’s physical description.

• Parent’s names.

• Description of parents.

• Any medical conditions the juvenile might have.

• Location found.

• Time found.

• Who found the juvenile. e. The Security Lead will be advised of all the pertinent information available. The Security Lead will transmit or disseminate the name and/or description of the child as well as the name of the parents to all venue personnel. This should include the location where the juvenile was found and where the juvenile might be recovered. f.

At the discretion of the Security Lead, a found juvenile announcement may be made over any available public address systems.

g. Law enforcement should be requested to the location of the found juvenile if parent/guardian is not found in a reasonable amount of time. h. Only law enforcement should be permitted to move the child from any location. After a reasonable period of time has elapsed, the law enforcement officer should take the child to a private and secure location. i.

The Security Lead will complete an Incident Report and notify the Emergency Operations Center immediately.

20. MISSING ADULT A. Purpose: Establish guidelines that will assist Security and Law Enforcement in dealing with persons who may become lost, missing or separated from families and/ or companion parties.

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B. Policy: Arctic Winter Games security will make a concerted effort to reunite any lost/ missing individuals to their parties. Arctic Winter Games security will notify law enforcement upon any failure to reunite lost/missing parties.

C. Procedures: In the event security personnel are notified of a missing adult, the following procedures will be followed: i.

Check with the Security Lead to determine if the missing person has been located.

ii. If the missing person has not been located, obtain the following information: a. Name of people reporting and where they can be located. b. Name and age of the lost/missing person. c. Nationality/race. d. Physical description - height, weight, hair and eye color, clothing. e. Language spoken. f.

Medical concerns.

g. Place or location where subject was last seen. h. Time the person was noticed missing. iii. Advise the people reporting to check back periodically to see if the person has been located. iv. If the missing adult is not located within a reasonable and prudent period of time, the Security Lead will notify jurisdictional law enforcement who will assume the responsibility for continuing the investigation. v. The Security Lead will complete an Incident Report and notify the Emergency Operations Center immediately.

21. FOUND ADULT A. Purpose: i.

Establish guidelines that will assist Security and Law Enforcement in dealing with persons who may become lost, missing or separated from their families and/or companion parties.

B. Policy: i.

Arctic Winter Games security will make a concerted effort to reunite any lost/ missing individuals to their parties. Arctic Winter Games security will notify jurisdictional Law Enforcement upon failure to reunite any lost/missing parties.

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C. Procedures: i.

In the event security personnel are approached by a lost adult they should render assistance to the adult(s) in the following manner: a. In a courteous and friendly manner, provide direction or information as requested. b. If the found adult is not reunited with their party within a reasonable and prudent period of time, the Security Lead will notify jurisdictional law enforcement who will assume the responsibility for continuing the investigation. c. The Security Lead will complete an Incident Report and notify the Emergency Operations Center immediately.

22. MEDICAL EMERGENCIES A. Purpose: i.

Establish guidelines for response to an injury/illness.

B. Policy: i.

Arctic Winter Games Security will assist Arctic Winter Games Medical personnel assigned to the venue. Arctic Winter Games Medical personnel will respond to all medical incidents that occur at an Arctic Winter Games Venue.

C. Procedures: i.

Minor injury/illness: a. Depending upon population, direct the injured/ill person to either the Polyclinic station or Medical Field station. b. If necessary, Arctic Winter Games Security can assist in the escort.

If assigned to a fixed post, the Security Volunteer should request assistance from the Security Lead. c. Complete an Incident Report, if necessary.

ii.

Major injury/illness: a. Request for medical responder. b. Notify the Security Lead. c. Provide crowd management. d. Asist Medical personnel at the scene as appropriate. e. Complete an Incident Report.

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23. PERSONNEL CONDUCT A. Purpose: i.

Establish the conduct guidelines for Arctic Winter Games Security Personnel.

B. Policy: i.

Arctic Winter Games Security personnel must adhere to the venue rules of conduct in order to provide a safe and secure environment during the games.

C. Procedures: i.

The following venue rules of conduct will be followed by all Arctic Winter Games Security personnel: a. Accreditation badges must be worn above the waist, in front, open to view. b. Venue Command Post telephones will be dedicated exclusively for public safety/security business use and cases of an extreme emergency. c. Security personnel are not permitted to leave their post unless they have been properly relieved. d. All issued security equipment must be accounted for prior to Security personnel being relieved of their shift assignment. e. Pin trading at a venue by Security personnel while wearing their official security attire is discouraged. f.

The use of personal cameras and camcorders at a venue by Security personnel while wearing their official security attire is discouraged.

g. All Security personnel will adhere to the established dress code and volunteer guidelines as identified in the general orientation.

24. PRESS RELATIONS/MEDIA A. Purpose: i.

Establish the guidelines to be followed by Arctic Winter Games Security in responding to media inquiring concerning newsworthy events or incidents occurring at the 2024 Arctic Winter Games.

B. Policy: i.

All media inquiries and requests for interviews should be referred to the Arctic Winter Games Media Liaison who will facilitate interviews with correct AWG personnel.

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C. Procedures: i.

Upon notification of a media inquiry, Arctic Winter Games Security personnel will notify the Security Lead.

ii. The Security Lead will refer the individual making the media inquiry to the Media Liaison.

25. PROHIBITED ITEMS A. Purpose: i.

Establish the guidelines restricting the access of prohibited items into a venue or Event.

B. Policy: i.

Arctic Winter Games access control personnel will not allow any items to be brought into the Games venues as identified on the below prohibited items list: a. Alcohol, unless in designated area. b. Illegal narcotics. c. Weapons, knives (other than an ordinary police knife), firearms, ammunition, explosives, gas canisters, spray canisters, flares, irritants, incendiary devices, or imitations thereof. d. Animals, other than a service animal. e. Dangerous goods, (chemicals sprays, liquids, etc.). f.

Devices capable of causing a disturbance (air horns, lasers, etc.).

g. Banners, flags or signs that may impede the vision of spectators. h. Bicycles. i.

Playing with balls, frisbees, or similar items.

j.

Outside food or beverages.

k. Coolers or ice chests. l.

Glass containers.

m. Offensive items or signs. n. Flash photography during indoor competition or performance. o. Electric power strips or extension cords. p. Candles. q. Electric heaters/hot pots. r.

Plug-in lamps.

s. Tobacco, all types, and E-Cigarettes.

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ii. Arctic Winter Games Security personnel will not receive nor take possession of any prohibited item.

C. Procedures: i.

All bags or containers are subject to examination by Arctic Winter Games Security: a. Persons with prohibited items identified outside of the venue: • Will be informed that they are in possession of prohibited items and asked to properly dispose of the item or return it to their vehicle.

• Will be denied access to the venue, if individual fails to comply. b. Persons found with prohibited items identified inside the venue: • Arctic Winter Games Security personnel will request the individual to dispose of, or leave the venue with the prohibited item.

• If the individual refuses to yield the prohibited item or leave the venue, a Security Lead will be requested to respond to the scene.

The Security Lead will repeat the request and if the violator still refuses then the violator will be escorted from the premises or, alternatively, the appropriate jurisdictional law enforcement will be contacted to take action.

26. ILLEGAL PARKING AND TOWING In most cases, every effort shall be made to locate the driver of the offending vehicle on venue property. If the driver cannot be found and the vehicle in question is not creating a major problem, it will not be towed. However, the incident shall be documented.

Vehicles that are blocking emergency access points may be towed in accordance with local ordinance.

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