Sandy Balls Owners Newsletter - Jan 19

January 2019

Issue no 1

Sandy Balls Holiday Village presents

Park Life W Clare Watkins

ow, what an amazing year 2018 has been for us at Sandy Balls. We’ve announced that we’re closing off our touring and camping sector which has been a huge part of us here at Sandy Balls, to make way for some brandnew accommodation coming

General Manager

Download our app today!

View your bills | Make payments | Sublet your holiday home

What’s happening at

in spring 2019 and we hope you’re excited as we are!

We know that there has been a lot of apprehension because Sandy Balls touring & camping has been such a big part of us here, but we’re looking

forward to seeing what the future holds for us here in the New Forest.

I’d also like to take this moment to thank you for all your continued support this year, let’s make next year an even better one!

w NeDevelopments Following on from huge investment last year, we are excited to be continuing to develop here at Sandy Balls.

Our accommodation will be growing, it’s pretty special and we can’t wait for it to be finished. Some of the pitches

will be devoted to holiday guest accommodation and some for holiday home owners. Keep your eyes peeled for more information over the next few months.

Your perfect companion whilst on park with us. Sign in with your Away Resorts owner reference number to explore and discover Your World Away. Sandy Balls is jam-packed with fantastic activities and great entertainment to keep every member of the family grinning from ear to ear. Think of this app as your ‘park buddy’ helping you make the most of your stay.

Please contact Lorna Parsons if you don’t have your log in yet. lorna.parsons@awayresorts.co.uk

Follow us on social media

@SandyBallsHolidayVillage

@AwayResortsUK

@AwayResortsHolidays

How would you like to earn

5

Drivers To keep the park safe for everybody, please don’t forget that the speed on park is 5mph, and of course all the usual rules still apply!

Maintenance Team No job too small…sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those ‘I’ll do that job later’ scenarios, we’ll be only too pleased to help.

Pop into Guest Services to find out more.

Health & Safety Any owner that requires contractors to visit them on park will been to be authorised by Clare Watkins. Please call Guest Services to obtain the necessary paperwork and to find out more.

Doggies For your dogs, yours and everyone else on parks safety, we do kindly ask you to keep your dogs on leads at all time apart from using the dog exercise area. If your dog poops, please pick it up and help keep the park tidy and clean!

Owner

Perks

Don’t forget to carry your owner card with you when you are on park to receive…

• 20% off food & drink • 20% off activities, bookable at The Hub in Aubrey’s Forest Kitchen • 10% off clothing and • 20% off food & drink toys in The Hub in the Woodside Inn

th ousands

of pounds simply by letting out your holiday home?

Last year some of our owners earned up to £6,500 from their holiday homes – without having to do any hard work. We took care of it all for them, from marketing to handing over the keys and even the cleaning.

We can do the same for you too. Just imagine what you could do with that money – help towards the annual running costs for your holiday home, treat yourself to something nice, maybe build up some savings for later on.

HOW OUR MANAGED LETTING SERVICE WORKS:

1.

2.

3.

You decide the dates you wish to let your holiday home out.

Upon request we deposit your managed letting service money into your account 8 times per year You sit back, relax and let us do all the hard work!

See 2019 sublet pack for more info

A complete service from the people who know your holiday park Some holiday owners manage the lettings themselves, and that’s certainly an option. The down side is that you have the stress of being responsible for everything, from start to finish. We’ve deliberately designed our service so it takes care of everything. It means no worries for our owners and a perfect stay for your holiday guests.

Visit Guest Services to find out more and to help you decide if letting your holiday home with us is right for you

Double

be... ard could Your rew ount credit! cc £2,000 A

Recommend a friend who becomes a Holiday Home Owner between 4th January and 15th February we will double your reward!

referral reward

How about £2,000 in Pitch Fee Credits?

A great many of the Holiday Home Owners here at Sandy Balls have joined us because they were recommended to the park by their friends or family. You can’t keep a good thing secret for long!

2019 Referrals Offer

Normal Referrals

Find out more

sandyballs.holidayhomes@awayresorts.co.uk or call us on 01425 651 206

Terms and conditions; Any friends you recommend must purchase a holiday home between 4th January & 15th February 2019 and the sale must be complete by 28th February. Any sales that complete after this date will revert back to the standard recommend a friend offer of £500 for the first recommended, £750 for the second referral and £1000 for the third referral in a 12 month period. Sorry there is no cash alternative, credit applied to your owners account to be used for pitch fees, gas, electric or water.

This offer can not be used in conjunction with any other offer.

y a d i l o h a y c n Fa at one of our other beautiful locations?

Manchester Lincoln

Barmouth Bay

As an Away Resorts owner you’ll receive a 10% discount at any of our six locations. There are just a few rules; all discounts are subject to availability, holidays need to be booked by calling 01442 50 88 50 and selecting your park.

Tattershall Lakes

Birmingham

Mersea Island Cardiff

You, our lovely owner, must be present on holiday. Your owners account number must be given at time of booking and ownership photo ID passes must be shown at check in.

Bristol London

Sandy Balls Mill Rythe

Visit awayresorts.co.uk and see what takes your fancy!

Plymouth

Whitecliff Bay

On park

events

Family Together June & Sept Midweeks Designed with the younger guests in mind, our Family Together is a fun break for young families to enjoy lots of activities and crafts. With Adult Exclusive Activities such as Sweet Bouquets to Axe Throwing to Toddler Exclusive Activities such as Baby Ballet, we also have Family Together Activities where you and your little ones can enjoy some quality time together!

100 Years of Sandy Balls 21st - 23rd June A family friendly festival to celebrate our beautiful park turning 100! Get in touch with nature as we celebrate in our forest with live music, arts & crafts, stories and loads more quirky fun! An imaginative family adventure!

s r e n w O

Events 2019

Cream Pie Fight 24th August Our annual Cream Pie Fight is returning. Not only is it one of our largest gatherings, but it’s also one of the messiest too. Bring the family, all armed with cream pie plates ready to dive head first into this crazy family event.

Festive Weekenders 6th – 8th December & 13th – 15th December “Oh we wish it could be Christmas, everyday.” With festive activities galore and the smell of mulled wine in the air, here at Sandy Balls, it can be.

Betwixmas 27th December Christmas Day may have come and gone but the show goes on at Sandy Balls. Join us for a fantastic seasonal break during that magical time between Christmas and New Year – Betwixmas!

Colour Festival Weekend 9th – 11th August A lively colourful weekend inspired by India’s famous Holi Festival of Colours. Get your cameras ready to see the park flood with colour, you won’t want to miss this one!

Christmas Spectacular 23rd December A cosy woodland lodge, the smell of mulled wine, snow in the village square, twinkly lights galore and festive entertainment for all the family.

NYE Cracker 30th December It’s the final countdown at Sandy Balls so bring in the new year in style! Prepare to be dazzled with our sparkling entertainment!

s t n e v e w e N ! n oo s g n comi

Download our app to or visit owners.awayresorts.co.uk to find out more!

In 1989, Ray Oldenburg published a book about civil society, democracy and civil engagement. Oldenburg suggests that for a healthy existence, citizens must live in a balance of three realms: home life which is the first place, the workplace which is the second, and the inclusively sociable places which are the third.

You’re probably wondering what has this got to do with Away Resorts? Well, we have an exciting new brand coming soon for all our lovely owners, The Third Place Social, showcasing never before seen owners events plus much more!

We believe that The Third Place are the anchors of the community and facilitate more creative interaction between each other. A neutral ground where you are free to come and go as you please, no importance of status in society, witty conversation and frivolous banter are not only common, but highly valued but also having the same feelings of warmth, possession and belonging as they would in their own homes. We want to make Away Resorts be the ‘third place’ in your life – A place to relax, a place with familiar faces & a place for new friends.

Look out for more information coming later this month!

s t f a r C & s Art Competition

Have we got any kids on park who like arts and crafts? We want YOU! You’re invited to enter our art competition for a chance to win £50 worth of arts and crafts goodies!

We want to see your version of the park through your eyes, no matter how out there or crazy they end up, it’s all part of the magic of owning a holiday home with us! Get your drawings into us by Thursday 28th February, and the winners will be announced in the next newsletter.

Take a snap of your drawing and email your entries to holidayhomes@awayresorts.co.uk, along with a brief description, your name, address, telephone number or pop your art­work into the Holiday Home Sales Office when you’re next on park before the deadline.

By sending us your drawings, you agree for Away Resorts to use them on social media and for marketing purposes. Good luck! We’re looking forward to seeing all of your colourful creations!

Events Local

New Forest Ghost Tour 2nd March, 1st June, 5th Oct, 7th Dec Discover the mysterious side of the New Forest. You’ll hear about accounts of murder, torture, witchcraft and mystery. If you’re brave enough to join us, you can grab yourself a ticket for £7.

www.thenewforest.co.uk/whats-on/ new-forest-ghost-tour-p868821

New Forest & Hampshire County Show 30th - 31st July & 1st August From woodworking to bee keeping demonstrations, local produce to lumberjack shows, the New Forest & Hampshire County Show boasts over 30 acres of showground for the whole family to explore. www.newforestshow.co.uk/tickets/

Hampshire Food Festival 1st July – 30th July A month long celebration of the finest food and drink produced in Hampshire, with lots of pop-up events all across the county.

New Forest Folk Festival 3rd - 7th July This family run festival started with just a few friends and some good food, over the next few years, the stage grew bigger, as well as the audience. A few years on, you’ll now see musicians, artists, crafters and much much more to keep you and your family entertained at this fun filled weekend. www.newforestfolkfestival.co.uk/ index.html

New Forest Marathon Sunday 8th September The New Forest is one of the most beautiful locations in the UK. Extensive planning and testing has gone into routes to offer a true New Forest experience. The multi terrain courses offer some of the most scenic running experiences in the country. With a blend of forest enclosures, open roads, far fetching views and of course, the famous New Forest Ponies! www.newforestmarathon. co.uk/#top

es Ima&gSocial Media A gentle reminder that use of any Away Resorts images or text from the website, social media or any other marketing source is prohibited without permission. We kindly ask that no information

belonging to Away Resorts is used without written agreement. We also ask that inappropriate language is not used on social media, any inappropriate posts will be removed.

Private Sublets

ut ck oblog!

Cheour Full of lifestyle, travel tips and holiday guides, our Good Times blog is the perfect place to plan your trip with us. There’s lots of events showcased, which means that there is something for the whole family to enjoy!

Get social

Want to keep up to date with our news, developments and promos? Our social pages are filled with info and imagery from the parks so you can see the lovely views all the time. @SandyBallsHolidayVillage

Gentle Reminder

@AwayResortsUK

@AwayResortsHolidays

You're able to have 8 passes per holiday home for you and your family to enjoy the facilities that we have to offer here on park. Forms are now available to collect from the Holiday Home Sales Office, so pop in when you're next on park and get your details filled in!

If you already sublet your holiday home privately, please remember that the key handling and responsibilities lie with you, the owner, to look after. Please ensure your guests are aware they are required to have Guest Passes to use the central facilities – these can be purchased from Guest Services. Any complaints need to be dealt

with by you and it is your responsibility to advise your guests accordingly. In the case of a private sublet, we unfortunately have no knowledge or record of the booking or what has been communicated/agreed with each guest. In all instances, a private sublet guest who contacts us will be directed back to you, the owner.

Documents Please remember that we need up-to-date copies on file of your…

Caravan insurance Annual gas safety test Electrical test (3 years) If you are unsure if we have yours, please pop into the Holiday Home Sales office at your earliest convenience.

lling all Caphotographers

Contact Details

Please pop into Guest Services and see Lorna next time you are on park with a recent utility bill to help us check your contact details and make sure they match up with what we have. It might be that you have moved address, changed your telephone number or e-mail address and we need to know. Sometimes we need to get messages or

updates out to you quickly either by a text message or e-mail, so it’s important that we’ve got the right details on file so you don’t miss out on relevant park information. If you haven’t done so already, please can you pop into Guest Services with your current council tax bill, a utility bill dated in the last three months and a copy of your current insurance certificate.

ties Act&iviEntertainment

Photographers of all ages, backgrounds and experience. You are invited to enter our photography competition for your chance to win a £50 LOVE2SHOP voucher. This months subject is how you relax in your holiday home.

Send your picture (at least 1MB), along with a brief description, your name, address, telephone number, the date and location of the photo to holidayhomes@awayresorts.co.uk. Competition closes Thursday 28th February, and winners will be announced in our next newsletter.

Good luck!

By sending us your pictures, you agree for Away Resorts to use them on social media and for marketing purposes.

Don’t forget to pick up the weekly entertainments guide from Guest Services – available every Monday or download from our website at: awayresorts.co.uk/sandy-balls/entertainment/activities Join us for a swim every weekday from 8am – 9am in our adult swim sessions.

ot tub Hhousekeeping If you have a hot tub, we want you and your family and friends to use and enjoy it safely. It is important to be aware of the potential risks that can arise. Hot tubs are a recognised source of diseases and there have been a number of recorded outbreaks of Legionnaires which have included fatalities linked to poorly designed and/or managed hot tubs.

Legionnaires is usually caught

by breathing in small droplets of contaminated water. This means that other park guests may be exposed to it even if they are not using your hot tub. We expect you to maintain your hot tubs to ensure the safety for all. The Health & Safety Executive guidance document is available to be downloaded for free from hse.gov.uk/legionnaires/ spa-pools We also advise you to follow any other

recommendations from the hot tub manufacturer and/ or the supplier. Please note that if you are subletting your holiday home, you will be deemed to be undertaking a commercial operation and your legal responsibilities with regards to the management of hot tubs will be more stringent.

For more information on your responsibilities or if you have any questions, please don’t hesitate to contact us.

Our Investments

Winter 2016 £1.6 Million

Every year we’ve invested in our parks to give you the ultimate in holiday bliss!

Winter 2017 £2.2 Million

Total Invested

Winter 2018 £10 Million

Holiday homes for sale

£13.8 Million

on 0142

5 65120

6 and ask for you r part ex cha quote t nge oday

You could even have a new location on the park when you upgrade.

Pemberton Marlow

£54,995

Pemberton Marlow 2017 37ft x 12ft - 2 Bedroom

Pinelog

ABI Ambleside

Enquire now

01425 651 206

Enquire now

Pinelog Superior

Pinelog Superior 2005 37ft x 20ft - 2 Bedroom

Pinelog 37ft x 20ft

New Year, New Offers...

Purchase a holiday home between 2nd January & 3rd March 2019 and take your pick on one of these fantastic offers...

20% off any decking **

Enquire now

01425 651 206

ABI Beaumont 2019 42ft x 14ft - 3 Bedroom

ABI Ambleside 2019 42ft x 14ft - 3 Bedroom

01425 651 206

ABI Beaumont

£96,828

Pinelog Rustic

Enquire now

01425 651 206

Pinelog Rustic 37ft x 20ft - 3 Bedroom with hot tub

1 year’s free insurance & an inventory pack^

£1000 high street vouchers†

Pop into the Holiday Home Sales Office to find out more | Open 7 days a week All offers only available on holiday homes purchased from Away Resorts between 2nd January – 3rd March 2019, purchase must be complete by 15th March 2019. *Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. For more information please ask. **Decking supplied by Away Resorts recommended supplier, subject to pitch alteration form being signed off . ^1 Years FREE Insurance with Leisure days, inventory pack supplied as per grade of your holiday home. †1000 high street vouchers paid on completion. Offers can’t be used in conjunction with any other offer.