issue no 3
Mar 2017
Whitecliff bay holiday park presents
park life
what’s happening at whitecliff bay
Brand Newr!e See moe insid
Storage boxes Just a gentle reminder that all storage boxes must be purchased through the park. Plastic or wooden ones are not permitted. If you require a quote, please pop into Guest Services.
Hello, first of all I’d like to introduce myself, I am your new General Manager at Whitecliff Bay. I am extremely excited to start my first season here at the park and am looking forward to meeting you all and getting to know your faces over the coming months. My passion for holiday parks runs from a very early age. I was raised in and around the industry, my grandmother ran a small caravan letting business in the 70s and 80s, and my uncle worked as a GM for Bourne Leisure running Rockley Park back in the day when they were called British Holidays so I know the ins and outs of what goes on. I have arrived from Hoburne in Christchurch and hope to make a real difference to the park. I also love to cook so if you have any delicious home-made recipes I’d love to hear about them. Please do pop in and say Hi when you are around. Cheers to a fantastic 2017 season.
Richard Bicknell
Housekeeping team Just so you are aware we do offer a spring clean, external caravan and, or decking wash to all our owners....just pop into the office and book it in with Guest Services
Contact details Once again, as we do every year, can we please remind our owners to pop into Guest Services when you are next on park to check your contact details with us. It might be that you have moved address, changed your telephone number or e-mail address over the winter and we need to know. Sometimes we need to get messages or updates out to you quickly either by a text message or e-mail so it is important we have the right details so you don’t miss out on relevant park information.
Maintenance team
Health & safety
No job too small.....sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those “I’ll do that job later” scenarios, we’ll be only too pleased to help. Pop into Guest Services to find out more.
Any Owner that requires contractors to visit them on Park will need to be authorised by Richard Bicknell. Please call Guests Services to obtain the necessary paperwork and to find out more.
Owners passes We are now ready to issue you with the new 2017 Owners passes that you will need to use the facilities. Please fill in the attached form and enclose two passport size photos for each person, this will give us everything we need to get your new passes ready for you to collect from Guest Services. Typically, from the point we receive your form with the pictures, the passes will be ready to collect within 7 days. All team members at Whitecliff Bay have been told ‘no pass, no entry’, we operate this system to stop people not staying at Tattershall Lakes being able to use the facilities. This gives more room to yourselves and holiday guests. As some of our team members will be new they won’t know everyone’s faces so please help by carrying your passes at all times.
Life made easy Don't forget you can find out about owners events and pay your bills online on your owners account. You should have had the login details for this, if not please pop into Guest Services and ask.
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