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Your guide to ownership in 2021

Welcome

Holiday Home Owners... Congratulations! You have your own little slice of heaven in our lovely park and we’ve put together this little black (well, colourful actually) book to give you everything you need at your fingertips. Now you can relax into the good times, knowing that between this guide and our helpful team, all your questions will find an answer. Helpful is our middle name - just ask!

Useful information

Upgrading and recommending

Opening times & contact information at Beachcomber

34 Don’t keep it a secret

Local information

11 Out & About 12 Events 14 The Third Place Social 15 Owners website 16 Our app 17 Let & earn 18 Annual running costs Essential Holiday Home Information 21 Functional ownership 22 After-sales and warranty 24 Getting ready for winter 25 Additional Services 26 Fire precautions and emergencies 28 Hot tub safety 31 Gas & electrical checks

35 Upgrading your holiday home Your feedback 38 Let us know… we’re here to help

Lines open every day

01472 810 020

Out of hours emergency

07791 084 586

A wonderful

experience awaits Home sweet home... but with the bonus of holidays! So many exciting options! No doubt, so many questions too. From the logistics of ownership through to the squeals of delight that are part of the package, this little guide contains everything you need to know in one handy reference.

About Away Resorts Away Resorts is the home of the great British holiday park. Our parks each have their own individual attractions, and avoid the chain-like feel of some other UK holiday parks. Away Resorts operates holiday parks in nine fantastic UK locations. Managing Director Carl Castledine, Finance Director Neill Ryder and Operations Director Greg Lashley set up Away Resorts early in 2008, when they purchased the very first park Whitecliff Bay Holiday Park on the Isle of Wight. And it’s grown from there:

2016

2010

2008 2009

2020 2017

2013

Service you can rely on

Friends for life!

We love that you’ve decided to buy with us, so we are delighted to help you with any and all your questions and queries about ownership. We are happy to advise on events, activities and how to make the most of your ownership experience.

We believe we are entering into a long term relationship and want you to get the most out of your leisure time as possible.

2021

Useful

information We want to make it all easy for you when you stay with us, so we’ve put together some opening times and if you need some information or help here’s a list of people who will be able to help so you can get on with relaxing...

The Beach

With Cleethorpes beach close by, we know you won’t be able to resist a visit. The miles of beautiful, unbroken sand invites visitors from all over but luckily never seems to get overcrowded. Why not try some body surfing, surf skimming, sand castle building, cricket, beach football and beach volleyball? There are some fab activities that you can get up to! And with the beach only a stone’s throw away you can bring down a picnic or even walk back and get a spot of lunch.

awayresorts.co.uk

Opening Times Guest Services 9am – 5pm Holiday Home Sales 9am – 5pm (7 days a week) Outdoor Swimming Pool Opens end of May bank holiday until mid September 10am – 6pm 9am – 10am adults only swim

Contacts Rosie-Ellis Brothwood General Manager 01472 812 666 Rosie-ellis.brothwood@awayresorts. co.uk James Hurst Holiday Home Ownership Manager james.hurst@awayresorts.co.uk 01472 810 020 Park Security 07791 084 586 Main Reception 01472 812 666 Sales Office 01472 810 020

Buckets Peak 9am - 10pm Off peak 9am - 9pm The Shop Peak 8am – 8pm Off peak 9am – 4pm Launderette 8am – 8pm (7 days a week) Show Bar Peak 4.30pm - 12pm Off peak 4.30pm - late

Sometimes stuff happens and things or time-slots need to be shuffled. To be sure, contact our Guest Services for exact times.

Pop in & see us Call into Guest Services and speak to one of our team. Write to us Beachcomber Holiday Park, 208 North Sea Lane, Cleethorpes, Humberston, Grimsby, DN36 4ET Email us Cleethorpes.holidayhomes@awayresorts.co.uk Call us 01472 812 666

Local information

Local

information

Here’s a little list of local information you may need. If you need to know about anything else, please visit Guest Services where the local gurus will be delighted to enlighten you and help you on your journey.

Eating out Trawlerman North Sea Lane, Cleethorpes DN35 0PP 1 minute walk 01472 811893 (Owners receive 10% off by showing their Owner Passes Monday - Saturday). The Ship Inn Main Road Barnoldby le Beck Grimsby DN37 0BG 6.2 miles 01472 822308 The Counting House 11 Sea View Street, Cleethorpes DN35 8EX 2 miles 01472 693255 Relish Bar and Kitchen 25 Alexandra Road, Cleethorpes, DN35 8LG 1.9 miles 01472 317019 The Coach House Restaurant Fieldhouse Road, Grimsby DN36 4UJ 0.8 miles 01472 812 222 Valerie’s Italian 24 Kingsway, Cleethorpes DN35 8QL 1.4 miles 01472 235 556 Agrah Indian Restaurant 7-9 Sea View Street, Cleethorpes DN35 8EU 1.8 miles 01472 698 669

Supermarkets Tesco Extra Hewitts Ave, Cleethorpes DN35 9QR 1.7 miles Spar 82 - 84 North Sea Lane Humberston, Grimsby DN36 4UY 1 mile Asda Holles Street, Grimsby DN32 9DL 4.6 miles Lidl Ladysmith Road, Grimsby DN32 9SW 3.4 miles ALDI Cleethorpe Road, Grimsby DN31 3BH 4.2 miles

Taxi AA Taxi’s 01472 696 969 Cleethorpes Cars 01472 600 600 Taxi Line Ltd. 01472 200 300

Pet care Wolds Veterinary Clinic Unit 7 Hewitts Avenue Business Park Altyre Way, Grimsby DN36 4RJ 1.7 miles 01472 695 979 Eastfield Veterinary Clinic 86 Hardy’s Road, Cleethorpes DN35 0DW 1.1 miles 01472 694 721

Health care Tescos Pharmacy Hewitts Circus Retail Park, Hewitts Ave, Cleethorpes DN35 9QR 1.7 miles 01472 864 001 Diana, Princess Of Wales Hospital Scartho Road, Grimsby DN33 2BA 3.8 miles - 01472 875 403 NHS Direct – 111 Out of hours GP at Grimsby Hospital 01472 256 222

Links Taxi’s 01472 353 535

Need urgent care?

Please call NHS Direct – 111 for advice on where you can get urgent care.

Places to Visit Cleethorpes Country Park A wonderful place to spend the day! The park consists of woodland and grassland with wildflowers and a seven acre lake. Throughout the summer, visitors will see a range of associated insects, wildfowl and skylarks. In winter there are wading birds using the park as a roosting site at high tide. Lincoln City A castle, cathedral, cobbled streets, quaint shops, vibrant cafes, great pubs, ghost walks, guided tours, museums, country parks…all the ingredients for an amazing day out. Lollipop Road Train Take a ride on the seafront Lollipop Road Train, taking you from the North Promenade and linking up with the light railway near the leisure centre. It leaves the pier throughout the summer on the hour and half hour. www.lollipoptraincleethorpes.co.uk Grimsby Fishing Heritage Centre This multi award winning attraction recreates the maritime heritage of Great Grimsby! Return to the 1950’s to discover the ‘world’s premier fishing port. With authentic smells, sounds, moving deck, accurate recreations and original preserved interiors, you will develop a whole new respect for your fish and those that catch it! The Jungle Zoo Cleethorpes’ small family run interactive zoo is home to a variety of amphibians, birds, invertebrates and reptiles as well as a range of mammals. Come rain or shine - whatever the weather and whatever your age - there is always something for you to, see, learn, discover and do. www.thejunglezoo.co.uk The Signal Box Inn Smallest Pub on the Planet! Measuring 8ft x 8ft squared. For the small size, they certainly pack a punch with a choice of cask ales, lager, bitter, spirits, wines and approx 20 different ciders available at any one time. www.cclr.co.uk/ signalboxinn/ Louth Also known as the ‘Capital of the Wolds’ this beautiful Georgian market town is a delight for foodie lovers! Whether you have a passion for shopping or an interest in history, this charming market town offers an array of attractions and activities.

The Magical Castle Indoor soft play area located on the Cleethorpes Seafront, The Magical Castle offers a range of indoor play facilities created for children of all ages. Inside you will find a large four storey play frame with monkey bars, hamster wheel, balance beams, bouncy castle, dizzy discs, tunnels and lots of slides, including the “Black Hole” tunnel slide (only for the brave!). www.magicalcastle.co.uk Cleethorpes Coast Light Railway The Cleethorpes Coast Light Railway is one of Britain’s oldest seaside miniature railways and has been delighting young and old for over 70 years. Not only does the two mile return journey offer a relaxing way to enjoy beautiful views along the picturesque Humberside Coast, but the line also doubles as a transport link connecting Cleethorpes Promenade with our main station Lakeside (near Cleethorpes Premier Inn). Cleethorpes Discovery Centre At the Cleethorpes Discovery Centre enjoy the stunning views of the lake while dining in the Lakeside or Sandpit Cafe, both serving freshly made cakes and homemade meals. Take a stroll outside, feed the resident ducks and take to the water on a pedalo or rowing boat. Visit the sandpit and build a sandcastle fit for a king and let the kids run wild on the shipwreck adventure playground, or make a splash at the nearby paddling pool. Cleethorpes Golf Club Cleethorpes Golf Club is an 18-hole mature coastal course. The greens are always in great condition and the course is easy walking and a challenge for all, especially when the breeze is up! www.cleethorpesgolfclub.co.uk Nunny’s Farm An urban community farm and gardens offering animal feeding and petting. A fun day out for all the family. www.nunnysfarmcic.org Ebb & Flo Offering stand up paddle board lessons for the whole family as well as hire. Why not have some fun out on the water? www.ebbandfloliving.co.uk

Out & About Cleethorpes

Surrounding Areas

Cleethorpes Country Park DN35 0QZ 1.2 miles

The Mablethorpe Seal Sanctuary LN12 1QG 25.7 miles

Cleethorpes Promenade DN35 8QX 1.7 miles

Lincolnshire Aquapark, Mablethorpe LN6 9BW 26 miles

Grimsby

Lincolnshire Wolds Railway – Ludborough DN36 5SH 9.1 miles

Freshney Place Shopping Centre DN31 1ED 4.9miles Grimsby Top Town Market, Tuesday, Thursday, Friday and Saturday DN31 1EB 5 miles Time Trap Museum, Grimsby Town Hall DN31 1HX 4.6 miles

Radcliffe Donkey Sanctuary – Huttoft LN13 9RB 33 miles Lincoln Castle LN1 3AA 39 miles Lincoln Cathedral LN2 1PX 38 miles

Weelsby Woods DN32 8PW 3.3 miles

Woodside Wildlife and Falconry Park LN3 5DQ 31 mile

National Fishing Heritage Centre DN31 1UZ 5.3 miles

The Deep, Hull (Aquarium) HU1 4DP 37 miles

Grimsby Leisure Centre DN31 2BH 5.9 miles

Wolds Wildlife Park, Horncastle LN9 5LJ 27 miles

Grimsby Ice Rink DN31 2BH 6.1 miles Play XL- Indoor adventure centre DN31 1FB 5 miles Chequered Flag Go Karting DN37 0JE 5.7 miles

Leaflets with more information for days out can be found in Main Reception.

s r e n w O

Events 2021

Throughout the year we organise exclusive events for our Holiday Home Owners. These events are a great way of meeting the neighbours. Most events are free of charge, great fun and outrageously popular. We are hoping this year will be a little simpler than last, with safety as our number one priority as always, for our owners, our entertainers and of course our amazing team.

Future Owner Events For more information on Owners Events please check our owners Facebook page Beachcomber Owners The Third Place Social. Where we will be announcing Summer 2021 Owner Events first. There are a number of other events taking place throughout the year which will you will be notified via Park Life – your very own newsletter and also on the website and Third Place Social.

To make a booking For bookings please call Guest Services or visit the owners website to book. All events are on a strictly first come first served basis so please book early. Cancellations If you are unable to attend we request that you inform us not less than 7 days before the event.

New events coming soon... Download our app too, or visit owners.awayresorts.co.uk to find out more!

Reduce, reuse, recycle. Please help us in our mission to protect the environment for future generations by following our refuse rules below: Seaside – When enjoying yourself at the beach, please remember to remove all rubbish. Please dispose of any rubbish in the bins provided on park.

Mixed recycling

Clean cardboard and paper Clean plastic food packaging Clean plastic drinks bottles Clean metal tins and cans

It’s really important to make sure that the materials you’re recycling are clean and free of food so that they don’t contaminate other recyclables, so please give everything a quick clean (plastic and metal especially).

Lights – We would also appreciate your consideration by turning off all lights each time you leave the room.

General waste

General refuse including: pet waste, polystyrene and nappies Food Light bulbs Contaminated packaging

Glass Please dispose of any glass items loose in the designated bins situated on park.

What is The Third Place Social? In 1989, Ray Oldenburg published a book about civil society, democracy and civil engagement. Oldenburg suggests that for a healthy existence, citizens must live in a balance of three realms: home life which is the first place, the workplace which is the second and the inclusively sociable places which are the third. You’re probably wondering what has this got to do with Away Resorts? Well we have an exciting new brand, the Third Place Social for all our lovely owners, showcasing never before seen owners’ events plus much more! We want to make Away Resorts the ‘third place’ in your life – A place to relax, a place with familiar faces and a place for new friends. Be part of a community We believe that The Third Place is the anchor of the community and facilitates more creative interaction between people. A neutral ground where you are free to come and go as you please, no importance of status in society, witty conversation, frivolous banter, feelings of warmth, possession and belonging. Click, Share and Like. We want you in the know – always. Our Facebook groups will feature the latest news and updates, as well as ensuring you are the first to know of any park updates. It’s also a place for support to help answer the questions you may have, a place for discussion and a place to share your favourite experiences.

Rewarding loyalty We value loyalty. We want our owners to feel loved and that loyalty should be rewarded with something amazing. Keep an eye out for this on The Third Place Facebook page. Private events and parties Throughout the year we organise exclusive events for Holiday Home Owners from summer pool parties to cheese and wine tasting, exclusive cinema experience to life drawing! These events are a great way of meeting the neighbours and having a giggle!

Exclusive virtual live entertainment Don’t miss our Third Place Social Live events which are our virtual online owner experiences, featuring anything from live acts and quiz nights, to celebrity broadcasts exclusive just for Away Resorts owners! Owner Offers & Competitions Enjoy offers & discounts to fun and funky competitions to naming the next big thing on park. How do I join? Join us on Facebook! Search for Beachcomber Owners, The Third Place Social, answer a couple of questions and once checks have been done to ensure you are an owner, one of our Ownership Team will grant you access.

A website just for you! How to activate & access your online owners account

As an owner, you can access our website created just for you. There are some useful areas on your owner’s website, to help you along with your ownership journey. Such as your owner events calendar, to help you plan your stays with us, owners newsletters to keep up to date with all park news, and there is an online account payments area for you to easily keep track of your account, whenever you like and wherever you are.

Trouble logging into your account: If you have any trouble logging in to your owners account, click on “I can no longer access my owners account” this will take you through a few steps to see if we can get you logged back in quickly, alternatively if this doesn’t fix it then please email us your account ID and email address to owneraccounts@awayresorts co.uk and we’ll get right back to you to help you gain access.

You will be sent an account number and activation code via email soon after becoming an owner with us. Once you have this please login to the activation page using the details below;

If you haven’t received your activation code or instructions yet? Please visit our self-activation page online and click “I would like to activate my owners account.” Once you have provided your account number and details, you will be emailed your activation instructions and code. If you still haven’t received anything, please call Owner Services and check your email address matches the one we have on account.

Account activation: www. awayresorts.co.uk/owner-accounts/ Please select the first option by clicking on ‘I would like to activate my owners account.’ This will then take you through to the ‘Your details’ page where you’ll need to fill in your name, the park name, your account number and your email address. Please note, it is very important that the email address you use is the one we have already on record, which will then later become your future username. If you are a joint owner you will share the same username and password for your account.

What can you do on your owners account? Once you have successfully logged in on https://owners.awayresorts.co.uk/ login/ sit back, relax and go and take a look around. You’ll see your payments so you can keep on top of your account, view your bills, make payments, and you’ll be able to pre-book your activities too.

We’ve got an app too! View your bills | Make payments Book your activities *Request owner services (gas bottle, safety testing, drain down)

Download our app today! You will need to login and activate your account online initially on www.awayresorts.co.uk/owner-accounts/ before using the app. On the app, it’s now even easier to manage your accounts! Download the Away Resorts app to view bills, make payments, view park information, book leisure activities, request maintenance services, purchase additional services such as gas bottles, order food and drinks, and you can even *submit your sublet dates now too! The Away Resorts app is available to download from Google Play and the app Store. All you will need is your username and your password to login, this will be the same username and password you use for your online owners account. Please note the app is dedicated just for owners and therefore requires you to activate your account online before being granted with full, secure access.

For full details please read our owners website page on how to activate and access your online owners account. Remember your username will be your email address associated with your account and if you are a joint owner you’ll share the same username and password to login. If you have any issues whilst using the app please contact owner-accounts@ awayresorts.co.uk. You can also leave us some feedback within the app too, we’d be happy to hear from you with anything we can improve on or help you with. *Currently you are unable to manage your sublet dates on the app.

£ 17

Let & Earn How would you like to earn thousands of pounds simply by letting out your holiday home? Last year some of our owners at other Away Resorts Parks earned up to £6,000 from their holiday homes – without having to do any hard work. We took care of it all for them, from marketing to handing over the keys and even the cleaning. We can do the same for you too.

Just imagine what you could do with that money – help towards the annual running costs of your holiday home, treat yourself to something nice, or maybe build up some savings to upgrade your Holiday Home.

To find out more, please pop into Guest Services and ask for a Sublet Information Pack

Annual Static Holiday Home Running Costs 2021 There is an annual pitch fee that is paid by all Holiday Home Owners and covers the following

• Exclusive Owners parties and events

throughout the season. • Use of the park for 10 months of

the year. We also carry out other duties that are covered by the pitch fee which include:

Your annual pitch fee can be found in your Pitch Licence agreement

• Park landscaping and gardening services • Refuse disposal • Road and drainage maintenance • Park street lighting • Park security systems

Pitch fees run from the 1st March – 28th February and are charged on a pro-rata basis from the date of purchase and then annually. You are welcome to choose to pay via our monthly direct debit scheme and conveniently spread payment over 10 months.

Did you know you can pay your bills online at owners.awayresorts.co.uk/login or via our Away Resorts app. You would have been sent a log in when you joined us. Please refer to page 15 on how to access and use our owners website and owners app. Please ask in Guest Services if you need any help.

awayresorts.co.uk

The following charges are also made to all holiday home owners and are reviewed annually.

Annual Rates

Includes business rates and water charges, These annual rates run from April 1st to March 31st charged on a pro-rata basis from the date of purchase and then annually.

Gas

Gas is supplied in bottles (initial bottle included) and is charged as used. Replacement bottles can be ordered from Guest Services and include delivery, connection and collection of your empty. Alternatively it is supplied via a meter, which is charged at a unit price for usage.

Electricity

The current annual rates can be found in your Pitch Licence agreement

Electricity is billed annually.

Optional services Winterisation

Managed Letting Service

We strongly recommend that you “drain down” your holiday home during the winter months to protect your home from potential frost damage. We can provide this service at a cost of £82.50 or you can employ a contractor or carry out the work yourself.

Let us show you how many of your fellow Holiday Home Owners cover their running costs by using our Managed Letting Service. For more information see page 17 or pop into Guest Services.

*Please note all prices correct at time of going to print but are subject to change.

Your essential holiday home information

Functional

ownership

We know it might all seem a little daunting when you first become a Holiday Home Owner but don’t worry, it’s really easy. Basically, everything revolves around Guest Services, but here’s an overview of the main things you need to know. When will I get invoiced for things? As an owner you will receive a statement confirming details of your account, and for your information the following charges will be made annually. Pitch Fees March Rates April Gas As used Electric November How do I order gas bottles? Gas bottles can be ordered via our app or at Guests Services and are paid for at time of ordering.

How can I pay for my bills? You can easily pay your bills and keep up to date with your account on our owners website www.awayresorts. co.uk/owner-accounts/ and even on our dedicated owners app too. You could also pay by cash, cheque or card in Guest Services. Alternatively continuous direct debit over 10 months. 1st payment 1st December final payment 1st September. Paying by direct debit over 10 months carries a £18/month levy.

How do I request repairs? Most types of repairs can be arranged – please ask at Guest Services for further details. Replacement items or equipment Order before 3pm for same day delivery. are also available. Any invoices for repairs and replacements are payable within 14 days of receipt.

Purchasing a brand new, ex-demo or pre-loved holiday home with Away Resorts on or after July 3rd 2020, allows you to enjoy peace of mind with our comprehensive bespoke and exclusive 3-year Warranty + package. To us, age doesn’t matter, at Away Resorts, we’ve got you covered!

Your + package includes* 3 Years extended Warranty 3 Years Combi boiler annual service 3 Years Cooker & Fire (where fitted) annual test 3 Years Winterisation Service – Drain Down & Drain up 3 Years Annual Holiday Home external wash For more information please go to https://www.awayresorts.co.uk/holiday-homes/latest-offers/

After-sales & Warranty+ Whether your holiday home is new or pre-loved, you will have the peace of mind of a comprehensive warranty. With a new or ex-demonstrator home you will have the benefit of the manufacturer’s warranty and details of the items that are covered will be within the handbooks supplied. Shortly after handover we’ll get in touch with you to ensure you’re in love with your new lifestyle, but in the rare case of an issue, please contact Guest Services who will be on hand to help you with filling out the relevant warranty+ paperwork. Any holiday home purchased on or after July 3rd, 2020, allows you to enjoy peace of mind with our comprehensive bespoke and exclusive 3-year Warranty + package.

Cooker & Fire (where fitted) Serviced and gas tested annually, all parts and labour covered within the scheme to include full appliance replacement

Brand new and ex-demonstrator models under 1 year old: Details of items included in the manufactures warranty can be found in your service handbook supplied inside the holiday home upon handover.

Winterisation Service - Drain Down & Drain up Holiday home drained down and drained up upon request of the holiday homeowner as explained in our “Getting ready for winter” section within your welcome home ownership guide. X3 Annual Holiday Home external wash A thorough external clean annually, leaving your holiday home sparkling!

Brand new, Ex-demonstrator or used: Your holiday home has an extended three-year warranty valid from the date of purchase as shown on your invoice. The warranty is not transferable. What isn’t included in Warranty + Defects arising from normal wear and tear commensurate with the proper use of the holiday home. Defects caused by inappropriate use or as a result of storm, flood, frost, accident or breakdown. Defects caused as a result of a lack of proper maintenance (e.g. failure to winterise/drain down). Water ingress caused by the use of pressure washers or inappropriate cleaning machinery. Defects arising from any repairs carried out by the purchaser or a third party. Any item not fitted as part of the manufacturer’s original specification. Any item subject to normal wear and tear, including, but not limited to; curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, tubes, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems. Any works instructed by you (the owner) conducted by you or a third-party in-which alters the holiday homes original spec or spec upon purchase, will void your warranty. Please seek advice from Owners Services before commencing works or any intended alterations. Your + package includes: Combi boiler Serviced and gas tested annually, all parts and labour covered within the scheme up to a boiler replacement in the unlikely event that this is required.

Electrical systems The holiday home is sited with a test certificate. Still, we can undertake any repairs to the system as fitted during the period and at the end of three years conduct an electrical test to ensure the holiday home is re-certificated. Claims procedures In the rare case you find a defect, please contact Owner Services at the park who will talk you through next steps and be on hand to help. Authorised Personnel All Warranty and Warranty+ works must be carried out by the park team, the caravan or lodge manufacture or an authorised and registered partner of the park. Your statutory rights This warranty does not affect and cannot exclude any of your statutory rights as a consumer. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau. Contact details Beachcomber Holiday Park, 208 North Sea Lane, Cleethorpes, Humberston, Grimsby, DN36 4ET

Getting Ready for

Winter

Holiday homes that are left unoccupied over the winter can be susceptible to frost damage, so don’t put your nice shiny holiday home at risk in the winter. Let us help! Timely reminder

Leave us a key

Each winter we will send you a reminder letter that offers a variety of services to protect your holiday home, (even if you have our warranty + package please let us know what you would like.) We can offer you a wide range of services and protection measures to avoid the hassle of cleaning and employing contractors yourself. These services include:

If you do decide to use our services, please remember to leave a key with us at Guest Services so we can gain access to your holiday home and carry out the protection services you have chosen.

• Drain Down • Gas Safety Test & Certification

Important

• Electrical Test & Certification • Portable Appliance Test • Spring Clean • Exterior Wash • Smoke Alarm Service

Winter Services 2021-2022 Holiday Home Winterisation - £82.50

We will not automatically drain down your holiday home, you will need to inform us in writing using the form we annually will provide. If you require gas testing, refill will take place a few days before you wish to start using your holiday home.

• Smoke Alarm Replacement • Fire Extinguisher Service

Don’t take the risk It’s a frustrating truth that every year there are always a few Holiday Home Owners that decide to take the risk of not winterising their holiday home and are faced with a large repair bill for the damage, which is uninsured. Winters can and do get particularly cold with regular temperatures below freezing. So please, don’t take the risk!

Park closes for owners 6th January 2022 Park opens for owners 1st March 2022 We will try and drain-up on demand however it is not guaranteed so please book in advance

Additional services offered with drain down Landlords Gas Safety Test (Annual) A requirement if you sublet. £93 Caravan Electrical Test (Three Yearly) A requirement if you sublet. £120 Portable Appliance Test (per item) A requirement if you sublet. £4 Fire Extinguisher Certification (Annual) A requirement if you sublet. £12 Shower Head Sterilize To prevent the possibility of Legionnaire bacteria forming. £8 Spring Clean £98 Exterior Wash £54 (£75 with decking) Smoke Alarm Service £7.50 Smoke Alarm / Carbon Monoxide Replacement £29.50 (each) Replace bulbs or batteries in general £16.45 inc cost of material General labour costs £16.45 Per 30 minutes. Standard Disconnection Fee £325 Additional charges to be quoted for removal of decking, sheds and use of a crane. Please ask for details

Prices apply for 2021 season

Fire Precautions And Emergencies In the event of any emergency, please let the nearest team member know what is going on and they will happily assist you.

Safety Alarms All holiday homes must be fitted with a smoke alarm and carbon monoxide detector and checked regularly. Replacement batteries can be purchased from Guest Services. If you hear a smoke alarm please report it immediately to a team member. Fire Extinguishers The caravan must be equipped with a portable fire extinguisher containing a minimum of one kilogram of dry powder and fitted with an indicator dial. Important Safety Advice Drive Safely Kids and dogs + fast cars = bad news. The maximum speed limit around the park is 5mph but we strongly suggest you drive as slowly and carefully as you can. Excitable little ones (whether human or canine) don’t always pay attention to the dangers. Park roads are public roads and are therefore subject to the same driving laws as anywhere else. This includes drink driving, wearing seat-belts and observing speed limits. We want you to have a great holiday and that means being safe on the roads.

Car Parking As you would anywhere else, take care when parking. Don’t block access routes that may be needed by emergency vehicles and stick to appropriate parking areas. Caravan pitches are not free car parks, despite their alluring appearance of free space. All vehicles are parked at your own risk so lock up your valuables. Fire Action When you arrive at your pitch or accommodation, note the nearest Fire Point. In the event of a fire… • Evacuate your accommodation and

alert your neighbours • If possible turn off gas and electric

supplies • Raise alarm by contacting Guest

Services or phoning 999 • Do not re-enter accommodation to

retrieve personal belongings • Tackle a small fire with extinguishers

or hoses, if safe to do so.

27 Gas Leak Report any gas leak. Don’t hope that others will. • Do not smoke or use a naked flame • Do not operate electric switches or use

mobile phones • Turn off the gas supply & open doors and

windows to disperse the gas as you leave the accommodation • Contact Guest Services or Park Security straight away. Gas Cookers (without ignition switch) Always light the match before turning the gas on. Turn the control knob on and light the gas. Gas Oven (without ignition switch) Turn the control knob on, place the lighted match near to the burner at the back of the oven and push the red button on the fascia of the cooker. Release the button after 10 seconds. Gas Grills (without ignition switch) Turn the control knob on, place the lighted match near to the burner in the middle of the grill. Push in the control knob for the grill and turn on. Once the grill has ignited keep the button pushed in for 10 seconds on release.

Legionella Please flush your taps through when your holiday home has not been used for a period of time, and disconnect hose pipes after every use. Play Safely Mums & Dads Always ensure your children know how to get back to your accommodation. Be sure to know exactly where they are and tell them where you will be. If you have lost your children please go to Guest Services or contact Park Security to help you. Entertainment for Children Organised activities for children are provided as entertainment only. Please note that we do not offer child care facilities and your children remain your responsibility at all times. Children under 8 years of age must be accompanied by an adult at all times. Children should wear clothes that are appropriate for the activity they are attending and remember that they should be given a drink and sun block in hot weather. Please ask your children to be well behaved at all times.

Hot tub safety

& maintenance Cleaning your hot tub This is a really big part of taking care of your hot tub. There are a few things you need to make sure are always kept clean. The Health & Safety Executive Guidance (HSG282) ‘The control of legionella and other infectious agents in spa-pool systems’ explains how to manage and control these risks. Please see the table overleaf, an extract from the main requirements as described in the current official guidance, this document may be downloaded free from the HSE website using the following link: www.hse.gov. uk/pubns/books/hsg282.htm. and we strongly advise that you do so. We also advise you to follow any other recommendations from the hot tub manufacturer and/or supplier. However, we expect you to maintain your hot tubs to a safe condition to ensure the safety of your family, your guests and others using the park. Subletting with Away Resorts If you choose to sublet using the Away Resorts managed letting scheme, Away Resorts will take on the responsibility of the tub during the period it is being let for. You can be assured that your hot tub is managed within the guidelines laid down, for the dates it is being let out on. Unfortunately, we do have to charge for this service. You will also need to ensure your hot tub is left empty when passed over to us.

If you are privately letting your holiday home If you are letting your holiday home privately and not on the Away Resorts Managed Letting scheme, you will be deemed to be undertaking a commercial operation and your legal responsibilities with regards to the management of hot tubs will be more stringent. This will include the completion of suitable and sufficient risk assessments, implementing a strict water testing regime and management procedures - please see overleaf for more information. When your hot tub is not in use, it must always be covered with a suitable and secured lid to prevent accidental access by unsupervised children and potential drowning. When draining your hot tub the water must not be emptied on to the grass or into the lakes. We may conduct spot checks of owners hot tubs throughout the year. If we deem a hot tub to not comply with safety guidelines we may conduct a spot check water sample test. The results of the test will be communicated to you and you will be charged for this test and expected to action the findings. Unfortunately, should the hot tub continue to be poorly managed, we reserve the right to insist the hot tub is removed.

If you are privately letting your holiday home – The management of the hot tub is the holiday home owners responsibility. In addition to the below guidelines being implemented, you must have a clear set of rules advising your guests displayed at the hot tub and

a suitable risk assessment. If you are using the Away Resorts managed letting scheme, we will manage this for the dates it is being sublet. We ask that your hot tub is empty the day before it is due to go on to the sublet period.

Hot tub actions You must keep records

How often

Replace cartridge filter with cleaned cartridge

At water replacement

Inspect strainers and grilles

At water replacement

Record incidents and remedy issues

As appropriate

Check any automatic systems are operating correctly

Daily, where fitted

Drain hot tub, clean whole system including strainers and refill

Between each group of users or at least weekly, whichever is shorter

Inspect accessible pipe work and jets and clean as necessary

Weekly

bad stuff!

Disinfect flexible hoses

Monthly

Microbiological testing

Monthly for ACC, coliforms, E coli, P aeruginosa and quarterly for legionella

Clean input air filter Full chemical test dependent on water quality Disinfectant/pH controller - clean electrode and check calibration Check, clean, disinfect and dry filter cartridge Clean and disinfect airlines

Monthly As determined by risk assessment Monthly, where fitted, or according to manufacturers’ instructions Between each group of users or weekly, whichever is shorter Weekly where appropriate

Hot tub safety continued Before you begin • Do not use any electrical equipment in

the vicinity and please do not sit, stand or lie on the lid. The lids are not very strong and a replacement will be charged to you. • Please respect your neighbours – no loud

music, shouting or screaming outside. Due to the noise of the bubbles you won’t realise how loud you are! • Do not place candles on the hot tub as

candle wax can damage the filter system. • If you have any other questions, concerns

or problems please contact the Guest Services. • You should limit your dips to a maximum of 15 minutes at a time – extended use can cause dizziness. • Only children over the age of 14 can use the hot tub. Children must be supervised in the area at all times. • Please ensure you have showered before and after using the hot tub. This will remove oils, creams, lotions, make up, tans etc, which will seriously affect he water quality if not removed. Please also use the toilet before entering the hot tub. • It is also important you take care when entering or exiting the hot tub. Please use the bath mat provided and please be aware decking can become slippery when wet. Please replace the lid after use.

• Do not immerse your head or swallow the water – this can increase the risk of infection. Number of users Models and types can vary in capacity so if you have any queries please contact Guest Services. Do not exceed the maximum number of people than the hot tub is designed for. Cleaning practices Don’t add anything – bubble bath, shampoo, gels, soaps, oils, salts etc. These can seriously affect the water quality and filter system and will result in a cleaning charge of up to £100. Alcohol • Do not use whilst under the influence

of alcohol. • Please don’t rest any glasses on or near

the hot tub – broken glass is almost invisible under water. Any broken glass found in the vicinity will result in the hot tub being drained to check for glass. Medical Complaints Please consult your GP before using if you are pregnant, suffering from any form of heart disease, circulation problems or any serious illnesses. Please avoid any drugs that may cause drowsiness, sleepiness or raise/lower your blood pressure. You shouldn’t use the hot tub after any heavy meals too.

Gas and Electrical Checks We recommend that all gas appliances in your holiday home are serviced annually to keep them in a safe and efficient condition and that a “Landlords Check” is completed (this is a legal requirement when holiday letting.) Properly maintained appliances are safe to use and should be no cause for concern.

The service should include:

Electrical System

• Ventilation check (air inlets are clear

Periodically, usually every 3 years, the holiday home electrical installation should be inspected and tested and a report on its condition obtained. We also recommend all appliances are checked on an annual basis with PAT (Portable Appliance Testing). Again, this can be arranged through Guest Services. Away Resorts will ensure a safe and reliable supply of electricity throughout the park and to your holiday home.

and adequate) • Flue check (smoke spillage test) • Appliance safety devices are

working correctly • Appliances are safe for further use • A check for gas leaks and condition

of pipework and hoses This work must only be carried out by a gas installer who is Gas Safe Registered and carries a registration card covering their competence. Always ask for a gas safety inspection record form to be provided for the work carried out. Landlord Checks If you let your holiday home you may be seen as a ‘landlord’ under the Gas Safety (Installation & Use) Regulations and thereby face other legal duties. If you are planning on letting we can help you with this.

Don’t Worry All Holiday Homes purchased from Away Resorts have had all necessary safety checks carried out. The team members at Beachcomber can arrange all future necessary checks for you.

Upgrading & Recommending

Don’t keep it a

secret

A great many of the Holiday Home Owners here at Beachcomber have joined us because they were recommended to the park by their friends or family members. You can’t keep a good thing secret for long!

Love is… a holiday home! If you find yourself falling in love with Beachcomber and always counting down the minutes until you next visit, then you may also find yourself telling your nearest and dearest about it too. How about £1,000 in Pitch Fee Credits? Do we have a deal for you? You bet! If you recommend a friend who becomes a Holiday Home Owner here at Beachcomber then you get some additional benefits. Not only can you enjoy holidays together, we will give you an account credit of £500 once they have taken over their holiday home. The second person you refer will earn you £750 and the third is worth a whopping £1,000. Bring your friends and help save on your pitch fees. For referrals to escalate, all sales must be complete within a 12 month period.

How it works All you have to do is complete an owner referral form and send it in to us and let us do the rest. Alternatively you can bring them along or even call to make an appointment for them. Simple! No hard sell, promise Yuck, don’t you hate a hard sell? We do too. It’s not our way. We think we have a great offering which doesn’t need a hard-ball pitch because you don’t need a sledgehammer to crack a walnut. We promise that we will treat your referrals with absolute respect and courtesy and that includes giving them the option to say ‘no thanks’. No pressure.

Upgrading your holiday home We know, it sounds strange to be talking about upgrading to a new holiday home on the day that you are buying your first one! We also know people never stop dreaming, so don’t be shy if now that you’ve reached this dream, the next one has started to demand attention.

Perfecting perfection! We just want you to know that it is all quite normal for people to upgrade their holiday home. Honestly, it’s fine! Circumstances can change and the perfect holiday home just needs to be, well, more perfect! There are always a great variety of new and preloved models available, so feel free to pop in to Guest Services for a cup of tea and a rummage around the latest holiday homes that are available. Simple to upgrade When you decide you want to think about a new holiday home, simply contact the Ownership Team via Guest Services. They are trained to take you through everything you need to know. You may even consider moving to another pitch on the park at this time.

Upgrades available

Step 1 One of our Ownership Team will visit you at your holiday home for an inspection to help us value it. Step 2 We will then prepare a ‘no-obligation’ proposal for you, including the partexchange allowance on your current holiday home and the full delivery, siting and connection costs. We will also prepare a finance package designed to suit your specific needs if you wish to use our competitive finance schemes. Step 3 If you are happy to proceed and let us have some of your hard earned cash, we will advise you of the expected handover date. We can also arrange to exchange your holiday home for your new one all in one day if you like. Step 4 If you have an approved veranda on your current holiday home, this will be removed and fitted to the new one by the Park Services Team or an approved contractor. Step 5 Move into your new holiday home, kick back, relax and wonder why on Earth you didn’t do this sooner!

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