13 FAQ’s

FAQs

What if I need to change my dates?

We always aim to honour the dates our owners wish to stay in their holiday home. All you need to do is request the changes in writing by emailing: millrythe.sublet@awayresorts.co.uk, we will then check availability and confirm back to you in writing. Please give us six weeks notice so we can move any guest bookings. Please note that in busy periods this may not be possible as we may not have any holiday homes to move them to and you would lose any income. If the dates requested are not available, we will look for alternative options to best suit you. Whilst we would love to communicate what bookings you have and on what dates, please note that this is not possible at this time. We can also never guarantee those bookings, due to external factors such as COVID and holidaymaker cancellations.

What if I wish to withdraw from the Managed Letting Scheme?

No problem at all! If for any reason you wish to withdraw from the scheme, a minimum notice period of six weeks is required, this allows us time to rebook our guests into an alternative holiday home.

How will you ensure my hot tub is kept clean?

You can be assured that your hot tub will be managed within strict guidelines, set out by Away Resorts and external third parties. The safety of all our guests is of our utmost importance.

Will pets be allowed in my holiday home?

Unless you state otherwise on the Letting Agreement Form, pets (especially dogs) are allowed in all grades of holiday home at Away Resorts. Please note, that if you do have a dog, you MUST tick that pets are allowed.

Will subletting my holiday home cover my site fees?

Though we can not guarantee your subletting income, the more weeks you sublet your holiday home, the more income you will receive. The school holidays command a higher price and demand than any other time of the year. Please speak to your parks subletting coordinator for more information, as this will differ per holiday home.

When will I receive my payment?

You will receive monthly statements at the end of the following month, telling you exactly what you have earned which can be offset against your running costs, or can be withdrawn.

How do I know how much income I will receive from subletting my holiday home?

This is all dependant on the weeks you give, the grade of your holiday home, the demand of the market and many other factors. All income earned will be credited to your owner account the following month. You can use the money to put towards the following years pitch fees or you will be able to request a BACS payment after the credit has been applied, and following necessary deduction of charges.

How do I know if my holiday home is occupied?

You can call or email us to check if your holiday home is occupied or free for you to use. Although we can advise if your holiday home has future bookings, these are always subject to the possibility of change. We can assure you that we will do our very best at the best price to fill your dates, however we can never guarantee 100% occupancy.

Will my holiday home be heavily discounted with late deals?

We operate a live booking system and from time to time operate discount codes and promotions, however, it is also in our interest to maximise your potential income. Please rest assured we do not aggressively discount last minute availability.

Can I leave personal belongings in my holiday home?

We ask you remove all your personal belongings from your holiday home whilst on the sublet programme. We do also request that you do not use a lock box within your holiday home, all items must be removed. These items can be stored externally in a park approved locked storage box. Failure to do so may result in your holiday home not being let.

What is provided for holiday guests staying in my holiday home?

When you decide to sublet your holiday home through us, you will need a full Away Resorts Standard Inventory Pack which will have been part of your holiday home purchase. If not, you can purchase the full inventory from us, prices are available at request. Your Away Resorts guests will also be provided with linen and beds made up on arrival, plus guest passes for their stay.

What do I need to do when I leave my holiday home before a sublet?

You are required to vacate your holiday home 24hrs prior to commencement of subletting to allow the park teams time to ensure that your holiday home is ready for the incoming guest. We ask that you depart by 10.00am ensuring you remove all personal items, strip the beds and leave your holiday home clean and tidy.

Can you provide linen for me when I return to my holiday home?

Linen will be provided, with beds already made up for you upon arrival for your own weeks. Towels are not included.

What if I want to upgrade my holiday home and I have let it out?

If you do see something else you fancy don’t panic, you can still upgrade your holiday home and we will look after all of this for you and move bookings where needed. If your new holiday home is a higher grade you will receive the benefit from this.

Do you take a damage deposit?

No, we do not take a damage deposit from Away Resorts guests. We must accept that the majority of our guests are honest and genuine people but occasionally breakages and damages do happen. Signing up to our Repair Cover Plan will cover most breakages and damage caused. As your sublet agreement states, you are required to have insurance in place, and we advise you also have cover to include sublet damage. If you insure your holiday home through Leisure Days you can contact them and ask them to add an endorsement to your policy and no extra charge. There may be occasions where you will need to claim on your insurance for some form of damage or loss. If a guest causes any malicious damage, then we would report this to the police as a criminal matter.

Who do I contact if I have any questions?

We have a dedicated team to support any queries you have who will be more than happy to help, please email millrythe.sublet@awayresorts.co.uk

Should the park have to close for any reason, what will happen to the bookings for my holiday home?

All bookings that are cancelled due to unforeseen circumstances will be subject to our booking terms and conditions. Where possible, we will always attempt to move the date, subject to availability, or offer a refund. Income is not guaranteed or protected.

I already have the Warranty+ package, so are the Repair Cover Plan incentives useful to me?

Yes absolutely, the Repair Cover Plans extra incentives compliment your Warranty+ package.