Spring 25
Health Matters Welcome Across Spring, both our Brisbane and Mornington Peninsula clinics reached full capacity. This is credit to our wonderful teams, and endorsement of our unique model of clinician-led mental health care. Support from referrers continues and our evidence-based treatments are resonating with Australians needing mental health support. As you will read in this newsletter, Avive continues to adopt the latest technology to support innovative and effective patient care. Our telehealth Cloud Clinic is also eliminating barriers to receiving timely support. Even when demand is high, we remain committed to putting patients first.
Looking ahead, Avive has secured RACGP CPD accreditation for our GP education program. We are launching a calendar of events for the new triennium, ensuring GPs and referrers have access to practical, evidencebased sessions on topics ranging from psychiatry referral pathways to emerging treatments such as psychedelic-assisted therapies. We're closing out this year's calendar with a Super Saturday for GPs and health professionals, bringing together clinicians for a thought-provoking exchange of education, case studies and ideas. These sessions are designed to support professional learning, spark discussion, and strengthen connections across our referrer and professional community. In other news, Avive Health was a finalist in the 2025 Patients Australia Awards for Outstanding Patient Innovation, and we thank Patients Australia for this recognition. It acknowledged our embodied emotion and movement program (“embody”), co-authored by Avive Health co-founder Dr Matt McDornan and national allied health manager Megan Deutsher, and delivered by our wonderful exercise physiology team. Thanks, as always, to all Avive staff, doctors and partners for your continued dedication to our vision. Warmest, Greg, Mark and Matt Co-Founders, Avive Health
A landmark national partnership with clinical services and drug development company Emyria has seen Avive Clinic Brisbane host Queensland’s first Empax clinic. This is welcome news for patients living with PTSD and treatment-resistant depression. Continued page 2
In this edition •
Breaking new ground with Australian first private health– funded psychedelic treatment
•
Announcing our newest Avive location
•
Strengthening our clinical depth in PTSD
•
2026 CPD Program: bigger, broader and more clinically impactful
•
Introducing Dr Katelyn Kerr to the Avive family 01 /
avivehealth.com.au
This is something that Queensland Shadow Minister for Health, Mental Health and Ambulance Services, The Honourable Mark Bailey MP experienced first-hand when he visited Avive Clinic Brisbane. It was a valuable opportunity to discuss the importance of strengthening mental health services and ensuring more accessible, person-centred treatment for Queenslanders. At Avive Health, we’re dedicated to collaborating with government, clinicians and community organisations to explore how public and private sectors can create more
seamless pathways and address gaps in mental health support. This meeting in Brisbane was a positive step in that direction.
Qld’s first Empax clinic
Queensland’s first Empax clinic Continued from page 1.
Drawing on the power of self-expression The creative practice of making art can be both cathartic and nourishing, as inpatients and outpatients at Avive Brisbane are discovering. In a dedicated art room brimming with paints, pastels, pencils and pens, group participants can choose a medium and experiment. “I keep it casual and put out lots of different materials, so they can find something to learn or develop a special interest,” says art facilitator and former nurse, Koren Barney. “Some come for an hour; others stay for three.” Koren brings considerable experience and insight to the role. She studied illustration and ran art groups at a psychiatric hospital for more than 10 years. Then came sessions for the elderly and young adults with disabilities as part of a community program on Bribie Island. “I love doing animal and people portraits – that’s my jam,” says Koren. “I feel lucky to have a job that I love. I know how good the creative process is for us, mentally and physically.” Feedback from participants in her art program have been positive, as people find a safe, non-verbal form of expression.
Avive Health Matters Spring 25
“Sometimes people aren’t up to going into groups and sharing,” Koren says. “We don’t talk about anything heavy, and some people put in headphones and tune out for a while. “I find art helps people to detach from the need to be perfect or that fear of even trying. I often hear patients say, ‘Who would have thought I’d be doing artwork like this?’ and that brings a sense of achievement that can boost their self-confidence. Practising art is also good for reducing stress and learning to regulate, and a great way to practice mindfulness.” The eight-week outpatient art program at Avive Clinic Brisbane explores a different theme or medium each week. “It’s about being in the zone and enjoying the process, not the end product,” says Koren. And if art is not their preferred outlet, inpatients can take part in dance therapy (flow and movement) on Mondays, and stretch and song therapy on Tuesdays. / 02
The structured, psychiatrist-led treatment programs, commencing late 2025 include psycotherapy, pharmacotherapy, assisted therapies and care coordination. And, attending the Empax clinic will be reimbursable for Medibank members. “This partnership underscores our ambition to lead the way in innovative, accessible and outcomes-driven mental health care,” says Mark Sweeney, Avive's co-CEO and co-founder. “We’re proud to support the delivery of reimbursable, psychiatrist-led care programs that align with the evolving needs of patients, clinicians and funders.” The Empax clinic is the first on Australia’s eastern seaboard and the agreement includes first right of refusal for future Empax clinics within Avive’s facilities in Victoria (underway) and South Australia, where demand for mental health services continues to rise. “By combining our infrastructure and clinical capability with Emyria’s model, we’re helping to make advanced care options more accessible, both safely and at scale,” says Mark.
One in eleven Australians experience PTSD in their lifetime and there is growing demand for treatment-resistant depression pathways. “Our partnership with Avive marks a significant step forward in making advanced, evidence-based care for PTSD and treatment-resistant depression more accessible to patients in Queensland and beyond,” says Greg Hutchinson, executive chairman of Emyria.
Avive Clinic Mornington Peninsula's Aena Ghai (front right) joins nursing students from Federation University.
Investing in the next generation
Aena highlighted the mutual benefits of the placement program.
Avive Clinic Mornington Peninsula is proud to welcome a growing number of student nurses, who will be learning alongside our experienced clinical nurse educator for the remainder of 2025 and into 2026.
“Having students on-site helps us grow as well. Their feedback offers insights into how we perform and where we can improve. Our staff share their expertise and, in turn, we gain fresh perspectives from the students.”
The first cohort of mental health nursing students from Federation University began their placements in early September. Avive is hosting three additional groups before the end of the year, bringing to 32 the number of students completing their clinical placements this year as part of this promising and evolving partnership.
Looking ahead, Avive is exploring new partnerships with Monash University and other Victorian institutions.
“This is a fantastic opportunity for students to gain hands-on experience in our facility,” says Aena Ghai, clinical nurse educator, who recently represented Avive at Federation University’s open day. “Many of them are particularly interested in how we deliver nursing care through our electronic medical record system.”
Avive Clinic Mornington Peninsula has signed a contract to host up to 90 mental health nursing students from Federation University in 2026. If the nursing placement program proves successful, Avive may expand it to include students from social work and psychology programs, reflecting our commitment to fostering the next generation of multidisciplinary mental health professionals.
Hear from our patients
Individual experiences may vary. Treatment outcomes depend on each person’s unique circumstances.
03 /
avivehealth.com.au
Everyone here listened without judgement. The rooms, the staff, the programs it all helped me feel understood and cared for.
In partnership with developers Pelligra, we will construct a 60-bed hospital on a site owned by Pelligra, modelled on our Brisbane and Mornington Peninsula clinics.
Next stop, Adelaide
Avive co-CEO Mark Sweeney says our Adelaide expansion was driven by Avive’s desire to deliver best-in-class, clinician-led mental health services where there is clear demand and limited choice.
Avive is expanding into South Australia, with construction commenced on a purpose-built clinic in Adelaide this October.
“There is a critical need for quality, accessible mental health services in Adelaide. Our new hospital will provide patients with genuine choice in recovery and streamlined access to psychiatrists – all in a thoughtfully designed, welcoming environment,” Mark says. “Our expansion into South Australia reflects our commitment to empowering psychiatrists and transforming patient outcomes through innovation and partnership.”
Avive Clinic Adelaide will adjoin a healthcare hub on the site of the former Calvary Hospital in the central CBD that includes GP, ophthalmology, pharmacy, pathology and Breast Screen tenants.
Like our first two facilities, Avive Clinic Adelaide will include circadian lighting, calm communal areas and Technogym-equipped fitness studios. We expect to be welcoming patients in early 2027.
Allied health team leader, Vanessa Wrightson.
Family matters A holistic approach to mental health care is exactly that – considering the whole person and how to scaffold their recovery. That extends to family members and friends who comprise their support network.
Avive Health Matters Spring 25
Recognition of the important role of loved ones has seen Avive partner with Family Drug Support (FDS) Queensland to host free monthly information sessions for those impacted by addiction to alcohol and other drugs. The Stepping Forward education program is led by an FDS family support worker and helps participants learn effective communication skills and strategies, whether their loved one is an inpatient or outpatient with Avive. Avive Clinic Brisbane allied health team leader and psychotherapeutic counsellor, Vanessa Wrightson says the empowering sessions complement Avive treatment in powerful ways. / 04
“Families and friends learn about themselves and addictive behaviours,” Vanessa says. “The program holds space for them to see the whole person, to be more empathetic towards their loved ones and themselves. “It puts them on the same page in terms of recovery and gives them a shared language for conversations, as well as facilitating connections and discussion with other families facing similar challenges.” Stepping Forward is held at Avive Clinic Brisbane (16 Bryden Street, Windsor) the first Tuesday of each month from 6-8pm. People interested in attending can register using this QR code.
Care underpinned by cutting-edge technology The expertise and professionalism of our Avive teams is backed by an industry-leading digital health platform developed in partnership with Data Capture Experts (DCE) – a purpose-built system that’s revolutionising patient care. This platform is at the forefront of digital technology and has been configured to cater to our needs. A repository for all records, from admission to discharge and beyond, it supports real-time decision-making and coordination across our multidisciplinary mental health workforce. “The vision for Avive is to elevate patient treatment pathways and outcomes,” says chief operating officer, Sue-ellen Blomfield. “Having access to the right information at the right time is pivotal to delivering care of the highest standard, and this digital solution supports us operationally and as we scale. Streamlined data sharing and storage, through records that are easily retrievable and legible, provides greater transparency and enables timely decision-making and planning, which is reflected in the patient experience.” National health information manager, Kate Pattison says by reducing the administrative burden for clinical staff, the electronic record system allows for more dedicated time with patients and greater care continuity. “This digital platform is at the cutting-edge and helps to improve our processes administratively and clinically,” Kate said. “We were involved in the implementation from day one with DCE, so the system has been tailored to support our precise needs, including different state reporting requirements.
Not only does the digital platform contribute to smoother day-to-day operations and higher staff morale, it also builds digital literacy across Avive Health. DCE chief clinical informatics officer, Leanne Anderson says the system’s security and accessibility are among its best features. “It has been designed to suit workflows, combining all clinical inputs and administrative data, including compliance and financial data, into one record and one single patient care plan.” While two Avive hospitals going live in quick succession posed certain technical challenges, Leanne says DCE was up to the task and has released a case study video to showcase the experience. “From the start, we needed to understand the model of care Avive was implementing, and ensure we aligned the system’s processes with that model,” Leanne says. “We had two lots of staff training for two lots of configurations, which was a bit of fun, but everyone collaborated well. It has been a joy working with the Avive team.” And it is a partnership that will endure. “We are already investigating new functionality that we think will benefit Avive, and that evolution will continue as the system’s capability grows,” Leanne said. We are very proud of the robust and versatile system we’ve developed with DCE, which supports the delivery of optimal care and health outcomes. As a bonus, it also reduces our carbon footprint.
Scan the QR code to access the video 05 /
avivehealth.com.au
“Everything is digital, right from admission, so there’s less paperwork for patients to work through and sign. All progress notes are electronic, uploaded automatically on our mobile tablets by the patient’s bedside and visible to clinicians and allied health and nursing teams at the same time. It allows us to
be agile and responsive, and means that patients are receiving the most informed care possible.”
The Avive therapeutic journey The journey to recovery with Avive meets every individual where they are. It is a balm for the body and mind, providing flexibility and clinical support every step of the way. We appreciate that not all patients need to start at the beginning, and nor should they be limited by rigid rules. Avive patients can enter at the stage that best suits their readiness, safety and goals, based on an assessment by a psychiatrist and our allied health team. Stage 1 – foundations – is a 21 day (28-day addiction including medical detox) stay for those who need to stabilise physically and emotionally. Before we ask people to process trauma or change patterns during therapy, we must first help them to feel safe in their own bodies. All patients begin with embody and also enrol in one of two concurrent programs – anxiety and mood, or dual diagnosis.
Avive Health Matters Spring 25
Embody aims to reconnect patients to their body’s signals, regulates emotion and reduces distress. It is a mind-body program that includes psychoeducation, a personalised movement and exercise plan, and group therapy. Anxiety and mood is for individuals living with depression, anxiety, panic or emotional dysregulation. It’s an opportunity to learn how emotions work, how to control them, and the relationships between physical, emotional and relational wellbeing. Individuals managing co-occurring mental health and substance use challenges will find the support they need in our dual diagnosis stream. It explores the role of substances in emotional survival, how to break shame cycles and learn prevention strategies. / 06
During a patient’s stay with us, they can also benefit from a variety of tailored therapies coordinated by our allied health team. Art therapy, diversional therapy, outdoor pursuits and information sessions are just some of the ever-expanding suite of activities. Upon completion of foundations, patients maintain their recovery momentum by graduating to Stage 2 - our flexible day programs. Attending Avive half a day weekly for eight to twelve weeks enables them to consolidate their progress, connect with others and prepare for deeper therapeutic work or reintegration. The focus here can include anxiety and mood recovery, dual diagnosis recovery, dialectical behaviour therapy skills, creative arts and expression, or programs customised to veterans, defence and emergency services personnel. Of course, recovery rarely ends with discharge. In Stage 3, emerge, patients can return to Avive for a more intensive, inpatient stay to heighten their awareness and build on the groundwork they have laid. This is where real transformation happens, as they work in small groups to map emotional patterns, process trauma, adopt protective behaviours and reclaim life meaning. Patients can start at the beginning of any week and complete the three modules (unpack, feel and rebuild) sequentially. Finally, during the Stage 4 thrive day program, people attend Avive one day weekly for eight weeks to learn how to embed and apply what they have learned, strengthen their relationships and create a meaningful future. It is a time to rebuild their identity, clarify what supports they need and to plan for their long-term wellbeing. The trauma-informed Avive journey, co-authored by co-founder and chief medical officer Dr Matt McDornan and national allied health manager Megan Deutsher, is designed to genuinely facilitate and support healing. Timeframes and paths are therefore tailored to the individual.
CPD-accredited education program for the new RACGP triennium Avive Health is undergoing a significant phase of growth, with new hospitals underway, strengthened clinical programs and continued investment in innovation across our models of care.
•
Case-based discussions reflecting presentations seen across inpatient and specialised program settings
•
Practical frameworks for assessment, formulation and risk management
•
Updates on contemporary and adjunctive treatments including neuromodulation and assisted therapies
•
Guidance on appropriate referral and escalation pathways within Avive’s expanding network
As our footprint expands, so does our commitment to supporting the clinicians who provide mental health care every day. With the new RACGP triennium about to begin, we are launching an expanded CPD-accredited education program in 2026 for GPs, psychiatrists, psychologists, mental health nurses and allied health professionals.
•
A flexible mix of formats, including our highly attended Super Saturday intensives, evening symposia and national webinars
2026–2028: Save the date CPD program Designed by Avive’s clinical and education leaders, the program focuses on practical, evidence-informed teaching that reflects the realities of caring for patients with complex and overlapping mental health conditions. Sessions draw on real cases from our inpatient programs, addictions and trauma streams, neurostimulation services and broader therapeutic frameworks – translating contemporary evidence and emerging practice into skills clinicians can apply immediately.
What the program offers
•
CPD-accredited activities relevant to primary care and specialist mental health
Mental health presentations continue to grow in complexity, and clinicians are seeking education that is practical, collaborative and clinically relevant. Avive’s program aims to build confidence in decisionmaking, strengthen shared care and support smoother transitions into the right level of mental health support.
Accessing the full 2026 calendar The full schedule including topics, dates, faculty and learning outcomes is available to clinicians who register or join Avive’s education mailing list. For further information Alix Irby National growth and partnerships manager M 0431 725 429 E alixirby@avivehealth.com.au To follow and register for events, scan the QR code. 07 /
avivehealth.com.au
Aligned with the new RACGP triennium requirements, the national program includes:
Why this education matters
Dr Katelyn Kerr (second from left) with Avive Clinic Brisbane's allied health team.
Our expertise is growing Our rapidly expanding team now features expertise in the treatment of PTSD, with the appointment of clinical psychologist Dr Katelyn Kerr. Our new specialist program manager is developing a suite of high-quality, evidence-based treatments for outpatients, including what may be one of the first PTSD group programs of its kind in Australia.
Avive Health Matters Spring 25
Joining us from Toowong Private Hospital, Katelyn has devoted much of her career as a clinician and researcher to improving recovery from trauma among first responders and civilians, veterans and serving military personnel. “There is increasing recognition of the impact trauma has on people – in their homes, workplaces and communities,” Katelyn says. “There are options to help them manage their symptoms, but I don’t believe that’s good enough. We need to aim for recovery from PTSD, because we know that remission is possible with the right treatment.” In Australia, about 5-10% of all those who experience trauma will go on to develop PTSD (lifetime prevalence). In the civilian population it can stem from assaults, car accidents, traumatic death or even traumatic childbirth. Among serving military / 08
personnel and veterans the trauma is commonly complicated by mistrust, moral injury and feelings of betrayal. The far-reaching fallout can lead to alcohol and drug misuse, broken marriages, loss of work, domestic violence and custody disputes – all of which compound the original trauma. Katelyn’s interest in PTSD was sparked during the latter stages of her university studies, during placements in a medical hospital and with Queensland Police. “I was learning what was unique about this disorder – the flashbacks, intrusive thoughts and nightmares,” she says. The quest to learn more saw Katelyn conduct research and treat people experiencing high suicidality, many of whom had a history of trauma, in the first clinic of its kind in the Southern Hemisphere, within the Australian Institute for Suicide Research and Prevention. She later went on to consult with the Gallipoli Medical Research Foundation, advise Women Veterans Australia and Mates4Mates, and serve as an expert witness to the Royal Commission into Defence and Veteran Suicides in Australia. Contributing to a Phoenix Australia trial of effective PTSD treatments provided strong evidence that PTSD can go into remission. “We found that about 50% of people went into remission following 10 weeks of treatment (one day per week of treatment) and the same amount – 50% – went into remission after 10 days of treatment. This study validated results found in the VA system in the USA and had real-world implications for clinicians that intensive treatment formats work just as well as more prolonged interventions.
I received some amazing training from people in the veterans’ affairs system in America at that time, which added to my knowledge base.”
Working with military personnel and veterans demands insight into how service influences their expression of PTSD. “Developing trust is so important for veterans because they have so much mistrust,” Katelyn says. “Defence has let them down, their commanders have let them down and the system has betrayed them. A lot of it is about listening to their story of pain and giving them the skills to get better. Once they see that the treatment is working, they are motivated to continue.” Avive is developing a range of trauma recovery programs and educational opportunities for outpatients and the organisations that support them. Group programs have great potential to help normalise painful experiences, and foster supportive bonds and social connections. “Groups drive participation and encourage participants to challenge their negative beliefs,” Katelyn says. “I see Avive providing critical support to our community members who are suffering the sequalae of trauma (long-term physical and psychological consequences). We are in a unique position to provide education and support to psychiatrists, private psychologists and therapists that are seeing people in need of high-quality, evidenced-based therapy. There is not a lot out there for them in a group setting.
At the Property Council SA Medical Property Forum in Adelaide this August, Avive Health co-CEO Greg Procter joined the panel, “Blueprint to delivery: Implementing SA’s health infrastructure.” We were honoured to attend alongside keynote speaker The Honourable Chris Picton MP, Minister for Health and Wellbeing, and thank the Property Council SA and executive director, Bruce Djite for convening this timely discussion. Thanks also to moderator Nicole Plant (Australian Unity) and fellow panellists from Lendlease, Deloitte, Northwest Healthcare Properties and GHD – and to everyone who contributed. Key takeaways for South Australia’s health system, especially mental health included: •
Capacity remains the constraint: SA has a per-capita shortfall in private mental health beds, adding pressure to EDs and delaying care
•
Aligned incentives accelerate delivery: Partnerships between operators and health funds must be clear and outcomes-focused
•
Workforce first: Contemporary inpatient care depends on attracting and supporting psychiatrists and multidisciplinary teams
With construction of our 60-bed private mental health hospital in Adelaide, Avive Health is committed to adding much-needed capacity, complementing the public system and improving patient flow through timely access to care.
Expanding mental health services is a whole-of-ecosystem effort, and Avive looks forward to translating shared intent into real outcomes for South Australians. 09 /
avivehealth.com.au
“I like the challenge of doing things that no-one else is doing. With Avive, I have the opportunity to create something truly unique, knowing what works and what doesn’t. I want to deliver the best programs in Australia because I love seeing people get better; seeing them get their lives back and able to live with joy again.”
Blueprints matter – delivery changes lives
Easing the strain The ease of Avive’s referral processes is making life simpler for referring GPs and patients alike. Patients need not be in crisis to access inpatient psychiatric care at Avive Clinic Brisbane or Avive Clinic Mornington Peninsula. Admission may be possible within hours, and we can discuss organising a hospital transfer where needed. Busy GPs appreciate Avive’s straightforward referral pathways and being able to direct their patients to our clinics and programs with a minimum of fuss.
Cloud Clinic senior administrative coordinator, Madi Callan says interest in the Avive telehealth option is growing steadily, attracting interest from as far afield as Western Australia. “Wait times of 2-4 weeks are a big improvement on the significant delays patients can experience in the broader health sector,” Madi says. “In some circumstances we have had people inquire, supply all their paperwork and test results and have their first appointment within two weeks.” This alternative to traditional face-to-face psychiatric appointments gives GPs another valuable option to recommend to patients. “It is a great alternative, wherever the patient lives, and especially in regions where the wait time to see a psychiatrist can stretch to months,” Madi says. Once we have received a referral to Avive’s Cloud Clinic, it’s simply a case of the patient submitting their onboarding forms including blood work and ECG results. Avive then assesses their suitability for telehealth and, if appropriate, schedules an appointment.
Patients can be taking part in our day programs within days of a referral, benefitting from tailored day-based group therapy of variable length and intensity. And we have coverage options for all private health funds, the Department of Veterans’ Affairs, Australian Defence Force and WorkCover. The current wait for an Avive Cloud Clinic telehealth appointment for general mental health care is only weeks, and rural general psychiatric and rural Department of Veterans’ Affairs general psychiatric patients may be eligible for bulk-billing.
Madi says the high number of people seeking support for ADHD demonstrates “the increasing awareness of and demand for help for this condition”. For more information call 1800 573 297, email help@cloudclinic.com.au or go to cloudclinic.com.au
See a psychiatrist sooner Avive provides streamlined transfer of care in three simple pathways. We assess clinical and funding suitability, and may provide a decision within hours.
Inpatient
Day program
Cloud Clinic
• 21-day psychiatric care/28-day addiction program including medical detox (flexible based on need) • Ideal for stabilisation, medication review, or short-term therapy • Detoxification and dual diagnosis (mental health and substance use) • Early intervention encouraged – crisis not required • Hospital transfer facilitated where appropriate
• Day-based group therapy, tailored in length and intensity • Streamlined access to multidisciplinary support including psychiatrist review • Suitable for stepdown or standalone care
• Telehealth psychiatric consultations • General mental health care including 291 and 293 appointments (bulkbilled for all MM2-MM7 regions) • ADHD diagnostic assessments and treatment (ECG required)
Avive Health Matters Spring 25
Within hours
Call Avive’s referrer hotline 1800 284 830 Monday to Friday 8:00am – 5:30pm
Within days
or
Within days
Submit your referral Inpatients or day programs
Email help@avivehealth.com.au Fax 07 3523 408 Online avivehealth.com.au/doctors/referrals Medical Objects Avive Clinic Brisbane
Cloud Clinic
Email help@cloudclinic.com.au Phone 1800 573 297
For private psychiatrists, we will refer back to your care when requested. / 010
A positive start for James Small successes and glimmers of positivity can make a big impact. That’s the philosophy of our new allied health assistant at Avive Clinic Brisbane, James Szalay. “A former patient told me I bring unrelenting enthusiasm,” says James, who has had a busy few months in his role coordinating activities and outings. “I genuinely love seeing patients surprise themselves by having a fun moment, then building on that for their recovery. It’s great for their self-esteem.” While establishing a rapport with patients and fostering a welcoming atmosphere within the hospital is James’ priority, he has been quick to introduce new events, including quiz nights and classes with the Queensland Ballet.
Hear from our patients
Individual experiences may vary. Treatment outcomes depend on each person’s unique circumstances.
“They are all opportunities to have a positive experience in a non-clinical setting – something to focus attention away from wandering thoughts and just be in the moment,” James says. “I work to create a safe, supportive environment and hopefully patients start to remember how much they enjoy doing new things. For someone struggling with depression, small wins can be very therapeutic.” Fortnightly trips to the Botanic Gardens and Tuesday trivia also continue to be a popular way for Avive Brisbane patients to socialise. There’s a walking group on Thursdays, outings to museums and art galleries, and James has plans for a gardening group. For his own health and wellbeing, he enjoys playing Dungeons & Dragons and rock-climbing. “D&D has helped me a lot in facilitating groups and creating a good dynamic,” he says. “And the problem-solving of rock-climbing is a form of mindfulness. I also love the social aspect.”
Connect
with us to stay up to date with the latest news from Avive Health. avivehealth 011 /
avivehealth.com.au
The programs, from group therapy to the gym, gave me structure and purpose. They were a turning point in my recovery.
James Szalay (centre) with volunteer tour guides at the City Botanic Gardens.
Out and about
Lunches, webinars, special events, sponsorships… Avive staff and representatives have been out and about in the community sharing our positive mental health care message.
Avive Health Matters Spring 25
Staff and patients at Avive Mornington Peninsula celebrated Community Day with a barbecue and games afternoon – a great chance to check-in with one another.
Christmas came early at Avive Mornington Peninsula when we got into the festive spirit in July.
/ 012
Wear it Purple Day created a splash of colour on 29 August at Avive Mornington Peninsula in support of empowering LGBTIQA+ people and youth across Australia on the theme of Bold Voices: Bright Futures.
Our education evening in Frankston in August attracted some 40 GPs and mental health professionals to explore the future of psychiatry, women’s mental health across the lifecycle and substance use in general practice. Held at the Peninsula Kingswood Country Golf Club, this informative deep dive also helped us to learn how we might improve access and referral pathways for GPs.
In June, Catherine Fitzsimmons represented Avive Brisbane at the Currumbin RSL Empowered Journeys Luncheon – Women Beyond Defence.
Avive Brisbane was a proud exhibitor at the Rural Doctors Association Queensland conference in late June at Royal Pines on the Gold Coast, which celebrated the role of rural GPs as the backbone of rural healthcare. Ben Pocock, Dr Ben Wakefield and Catherine Fitzsimmons also attended their David Horn Memorial Gala Ball.
The Horses4Heroes Experience Day in August was a great opportunity for Avive Brisbane to learn about equine therapy and how it is used. The visit, with Abby from the group’s crisis support team and equine manager Keey also connected us with other services working across the veterans and emergency services sectors. Avive Brisbane also welcomed patients and families previously connected with Toowong Private Hospital for an information evening and tour. This was a great opportunity to enable questions, discuss Avive’s services and provide a reassuring pathway for support should they need it in the future.
Shadow Minister for Mental Health, Mark Bailey MP was a special visitor to Avive Brisbane for a hospital tour and meeting with Ben Pocock and Catherine and in July.
Patient experience survey
The Family Drug Support Remembrance Ceremony in July recognised lives lost to drugs and alcohol. Avive Brisbane is now offering Family Drug Support’s Stepping Stones program to support families and loved ones dealing with substance abuse.
Care that puts you first “I felt genuinely cared for – by the staff, the programs and the environment around me.” Our patient experience surveys show that feeling safe, supported and understood makes a real difference. At Avive, patients highlight the impact of compassionate staff, thoughtful programs and modern, welcoming spaces on their recovery. Patients have told us: Nurses are kind, respectful and empathetic – they check in, listen, remember family members and create a safe, non-judgemental environment.
Private rooms, clean and modern spaces, as well as our Brisbane sky deck, Mount Eliza courtyard and shared areas help patients feel comfortable, supported and safe throughout their stay. 013 /
avivehealth.com.au
Treating psychiatrists and allied health staff are clear, responsive and validating – they listen, answer questions and involve patients in treatment planning.
Spotlight on growth National growth and partnerships manager, Alix Irby provides some insights into her busy role and strategic plans. Alix has spent almost 20 years working across nearly every specialty in private healthcare, including for one of Australia’s largest private hospital groups – Healthscope. Her roles have spanned business development, asset optimisation, service line growth, GP engagement, VMO recruitment and major project delivery such as opening new hospitals. “I chose to work in mental health because it is one of the most underserviced and misunderstood areas, with so much potential to change people’s lives and that of their families,” Alix says. “Having studied health systems internationally, I believe Australia has one of the best foundations
for mental health care in the world, and at Avive we can keep raising the bar to improve patient access, outcomes and dignity. We are a lifeline – for people with workplace trauma through WorkCover, veterans and defence personnel, and others who might otherwise be waiting months in the public system.” To maintain her own health and wellbeing, Alix jogs at the crack of dawn, “every single morning”. “That’s my me time and a great way to start the day, out in the fresh air. I also try to do some pilates,” she says.
“There are lots of exciting things going on at Avive, from psychedelics and robotic TMS, right through to expansion of our existing programs. Avive is very open to innovation and it’s really exciting to be building on our strong foundations and helping take it to the next level.”
Growth mindset
Navigating the road ahead
Avive Health Matters Spring 25
Alix’s role is to design and lead Avive’s growth roadmap nationally. This could include expanding services, opening new hospitals, strengthening referral pathways, deepening partnerships with psychiatrists, GPs and community organisations, and working with our doctors to innovate and stay ahead of the curve. “My seven-year-old sums it up best: ‘Mum helps doctors find sick people’,” Alix says, “And in a way she’s right. My job is to make sure referrers and psychiatrists can connect people to the right care, faster. / 014
Alix’s immediate priorities include recruiting more psychiatrists to partner with Avive and expanding practical mental health education for GPs and psychiatrists. Simplifying referral pathways for inpatient treatment, day programs, expanding existing services and implementing new ones are all part of the equation. “Psychiatrists at Avive have the opportunity to help shape the next generation of mental health care in Australia – with limited barriers to innovation and genuine recognition for the impact they make,” Alix says. “They have the opportunity to contribute not only to clinical care but also to the business and operational direction of the organisation – a unique aspect in private healthcare and a key reason for Avive’s success. By being at the forefront, they can overlay strategic business decisions with e vidence-based clinical impact, ensuring growth and innovation are always underpinned by high-quality care.
“I invite psychiatrists to explore what I believe is the best private practice model in the country: unique, supportive and genuinely rewarding. Our team is open to all discussions, and we value hearing what matters most to clinicians.” As Avive matures and expands, Alix is also responsible for growing the range of care we provide, including our footprint of additional sites. This includes strengthening our defence and DVA partnerships, introducing a broader range of assisted therapies, and expanding key programs such as our Cloud Clinic for streamlined ADHD diagnosis and treatment – all to ensure our programs continue to align with both community needs and referrer demand.
Partnerships and progress Reducing the time it takes for a patient to access care is paramount, in Alix’s eyes. That means improving referral processes and growing the support that’s available. “Consistent with our strategic business growth, I will be working to ensure a healthy pipeline of new psychiatrists to care for those people who need help. I’m also considering our partnerships with referrers, including GPs, external psychiatrists, psychologists and even some of the bigger organisations like the Black Dog Institute, police services, veterans and serving personnel. In mental health care, we need strong relationships with families, too. They are also on the journey. “Healthcare is constantly changing. We want to ensure we are at the forefront of emerging technologies, which is ultimately better for the patients and attracts the cream of psychiatrists. They want to partner with organisations that are forward-thinking.”
Education for GPs As an accredited activity provider with the RACGP, Alix is approved to design, submit and oversee accredited CPD activities. And now that Avive has
secured RACGP accredited education provider status, she and her team will be delivering a suite of new education programs for GPs, to include mental health skills training, focused psychological strategies skills training, mental health CPD and focused psychological strategies CPD. “Our hormones, habits and healing event (see ‘Out and about’) in Melbourne demonstrated that GPs have an appetite for CPD that complies with RACGP/GPMHSC standards and improves their practical understanding of mental health conditions and treatment options,” Alix says. Alix will be using regular networking workshops and surveys to consult GPs on the kind of education they need most. “GPs are welcome to help us plan our CPD-accredited program for the new triennium (from 2026) across all sites and services, as well as online. I’m even planning a podcast series.” GPs are encouraged to contact Alix on 0431 725 429 or alixirby@avivehealth.com.au with ideas for session topics.
Rebuilding lives Establishing and delivering services that help people recover is deeply personal to Alix. “Early in my career I met a father whose wife was struggling with postnatal depression who whispered through tears, ‘I just want my family back together’,” Alix recalls. “His words never left me and they remind me every day why we must create services that are not only accessible and trusted, but also capable of giving families back the love and connection they fear losing.” “My vision is for Avive to become a household name. I would have walked the corridors of more than 30 hospitals across the country during my career and, hand on heart, Avive's hospitals are like no other. I’ve had quiet conversations with Avive patients who have said that their treating doctor has saved their life or that they know they are in the right place to recover. That’s really special.”
avivehealth.com.au
015 /
Meet the team
Meet Emily Buchanan, hospital administration manager at Avive Mornington Peninsula “I began my career in disability, which transitioned me into a medical receptionist role in general practice many years ago. I thoroughly enjoyed my time in both fields, remaining at the GP practice for over three years, gaining invaluable insight into the operations of a busy medical practice. Following this, I transitioned into specialist practices, commencing my mental health career with psychiatry and psychology.
Meet Madi Callan, senior administrative coordinator at Cloud Clinic by Avive “My administrative experience has been exclusively in the mental health sector, since the age of 18. I enjoy seeing people access the support they need. Especially with the Cloud Clinic, and its minimal wait times, I see the gratitude patients feel, but that’s something I also experienced when I worked at Avive Clinic Brisbane as senior administrative coordinator of the specialist suites.
Avive Health Matters Spring 25
I’m used to being in a patient-facing role, and try to balance empathy and sympathy for patients with a level of professionalism. There’s a lot of problemsolving in my current role. I’m constantly checking emails that prospective patients have referrals and completed all the necessary paperwork, and then it’s my job to coordinate our psychiatrists’ diaries. I try to streamline that process so that we have everything we need before the appointment is confirmed. Supporting our patients to use telehealth also involves some technical troubleshooting at times. Everyone here supports each other, and that means we can support patients better. I love being part of an amazing team that helps people get care faster, with less hassle for the GPs who refer to us.”
/ 016
Over the next five years, I held positions across two private psychiatry practices, where I progressed from reception to management roles. These experiences gave me a strong foundation in leadership and practice administration within the mental health sector. After a brief break from psychiatry, I broadened my experience by working with a plastic surgeon and then as an EA to an oncologist. While these roles expanded my knowledge of other specialties, I found that my background in mental health was consistently beneficial. Across all areas of medicine, I observed that mental health plays a vital role, reinforcing my passion for this field. Ultimately, mental health has proven to be my true calling. I joined Avive in February as practice manager for the private practice suites, and I can confidently say it has been the most rewarding decision of my career. I feel fortunate to lead a wonderful administrative team and to be part of such a supportive and positive culture. Outside of work, I am passionate about fitness. I’m an early riser who enjoys starting the day with a walk, pilates, or HIIT session. Beyond exercise, I’m very much a homebody and love spending time with my husband and our teenage daughters.”
Meet Jacinta van Ghert, hospital administration manager at Avive Brisbane “For me, working in healthcare is more than a job, it’s a way to give back and make a real difference. With a background in human resources, I bring expertise in policies and procedures, but my true passion lies in creating a system where patient care is seamless, efficient and meaningful. And yes, I even thrive in the controlled chaos of running a busy practice. At Avive Clinic Brisbane, I’ve helped build the clinic from the ground up. Our outpatient services are fully booked and I’m now managing exciting projects as doctors merge their clinics with ours, keeping everything running smoothly while supporting our team every step of the way. My days are full of problem-solving, coordinating with vendors and finding smarter ways to work because the more efficient we are, the more time we can spend with patients. I’ve worked across cardiology, gastroenterology, gynaecology, pain medicine and general practice and I love the variety this experience brings. Psychiatry is a new frontier for me, offering fresh challenges and fascinating treatments to explore. Outside the clinic, I’m all about food and friends. My dad, a chef, gave me a refined palate and I’d happily spend my evenings discovering new restaurants rather than cooking. I also enjoy social soccer and casual time with friends, balancing life as much as I balance the practice at Avive Brisbane.”
Meet Carol Raynor, reception/ administration at Avive Clinic Mornington Peninsula “I have worked with Avive Clinic Mornington Peninsula from the very opening of the hospital. What attracted me was the philosophy that patients come first and that management really cares. In the past 31 years I have worked in medical administration roles, from managing a physiotherapy practice and Mornington sports physicians, to working in large hospitals. I think I was allocated the front reception position because of my bubbly personality. I saw the Avive role as a chance to better understand people and to help them the best I could. I have experience talking to people of all levels and I want to go above and beyond to genuinely help others going through difficult times. When the front doors open, I greet patients and assess them. My priority is to help them feel at ease and to support their family. The administrative side of my role is to help the admissions team by doing the fund checks, and all necessary compliance forms on patient discharge for the finance team. I also manage the hospital phones and do any other job that comes to front hospital reception. I feel so fulfilled to see patients come in for help that they need, and love to say goodbye when they are feeling stronger and much better. It’s the thought that we have made a difference. I enjoy chatting with patients and watching them settle in, as well as having a great relationship with all staff.
017 /
avivehealth.com.au
For my own mental health, I enjoy walking on the beach on the weekend and a spot of gardening or reading in nice weather, as well as planning new holiday destinations.”
Join us at Avive: Grow your career in mental health At Avive Health, we believe great care starts with the people who provide it. Across our hospitals in Brisbane and on the Mornington Peninsula, and soon in Adelaide, our teams bring together a wide range of skills and experiences, united by a shared commitment to helping people in their recovery.
Avive Health Matters Spring 25
We’re fortunate to work alongside psychiatrists, nurses, allied health professionals, clinical support and administration staff who approach their work with compassion and professionalism. What brings them together is a culture where collaboration is
avivehealth / 018
encouraged, learning is supported, and everyone plays a role in making care more accessible and respectful. Working at Avive means being part of an environment where: •
Flexibility is respected – with options across inpatient, outpatient and day programs.
•
Learning is encouraged – through professional development and opportunities to shape new services.
•
Connection matters – with teams that look out for one another and value the contribution each person makes.
If you’re interested in exploring a role with Avive, you can learn more at avivehealth.com.au/careers or contact our people and culture team at hr@avivehealth.com.au.