Cloud WiFi Guide

AVANT TORONTO WHERE COMMUNITY COMES HOME

CLOUD WIFI GUIDE

CLOUD WIFI USER GUIDE

GETTING STARTED ON THE WI-FI

Connecting to the Wi-Fi is easy for residents. They can simply connect their device to the Cloudwifi open network with the strongest signal; in most cases it will have their unit number in the name of the Wi-Fi network, eg.

"Cloudwifi-202" represents the access point that is located inside unit 202.

There is no password required to connect to the default network. This should be used as a resident's default Wi-Fi network for the majority of use cases due to the high level of security that has been added to this network.

CLOUD WIFI USER GUIDE

SECURITY OF DEFAULT NETWORK (MOST SECURE) Not having a password doesn't mean the network is insecure because we have implemented a device isolation firewall on the network to keep residents safe from each other. This feature disables the ability for any device to connect to other devices on the network, something that hackers could otherwise exploit.

This firewall therefore provides far more security than what a simple password would provide. For more information about the security of the network, residents can visit our FAQ: https://cloudwifi.ca/student-faq

CLOUD WIFI USER GUIDE

PRIVATE NETWORK (LESS SECURE) There are some very specific cases where a resident will not want the device isolation firewall that is part of the secure network - for example if you want to use a wireless printer or cast from their device to a TV by using a Chromecast, as these items require the ability for two devices to talk to each other on the network. As a result, we've also added a private network in each unit, with a "-P" at the end of the Wi-Fi name, eg.

"Cloudwifi-202-P" that is simply protected by a password rather than the more secure device isolation firewall that is on the default network.

This private network allows device-to-device communication for activities that require it. Should a resident need access to this lower-security private network, they can contact our Support Team to request the password.

CLOUD WIFI USER GUIDE

PREFER A WIRED CONNECTION?

Should any resident wish to plug into the network directly using ethernet rather than Wi-Fi, we have also installed an ethernet port near the access points in the majority of units to provide that capability.

Please contact our Support Team should you need help with getting setup on a wired connection.

CLOUD WIFI USER GUIDE TECH SUPPORT TEAM

For any issues with the Wi-Fi or Internet, residents and staff can contact our Support Team 24x7. They are available through any of the following methods (there should also be a fridge magnet in each unit with this information):

Phone: 519-957-1942 extension 2 Email: support@cloudwifi.ca Text Message: 226-210-0200 Live Chat: on www.cloudwifi.ca .