Coinamatic Laundry Guide

AVANT TORONTO WHERE COMMUNITY COMES HOME

COINAMATIC LAUNDRY

VIDEO LINKS

Contactless Payment Systems TechTrex Reload Centres

The Latest and Greatest in Laundry Payment Technology Quick and Convenient Laundry Payments.

This laundry payment system utilizes contactless laundry cards, networked or nonnetworked machine readers and reload kiosks providing greater reliability, transparency and flexibility for both our Clients and the building residents and/or students.

Networking both the machine readers and the reload kiosks allows for a complete view into the laundry room activity for clients, residents and for Coinamatic!

Reload Kiosks

The TechTrex systems allow for greater resident satisfaction by providing a variety of reload options for their convenience.

Many of the reload kiosks also come with card dispensers allowing for complete convenience!

Cashless payments ensure better security for laundry facilities.

Users conveniently pay by presenting the card to the reader. No swiping, inserting or specific card orientation required. Mobile payment is also available.

Contactless cards offer durability and reliability.

I NSE R T I N S É R EZ

Usability in harsh or dirty environments is possible due to the lack of openings in contactless cards. They are more reliable in environments that may be exposed to elements such as lint, dust, detergent residue and moisture.

Visit us online!

Visitez-nous en ligne!

coinamatic.com

For more information on Coinamatic Services, please contact: 1-877-755-5302 | info@coinamatic.com | www.coinamatic.com Please treat this card like cash. Cards lost, stolen or damaged through abnormal use or neglect are subject to replacement charges. The value loaded onto this smart card is non-refundable.

Questions? 1-800-561-1972 or fixmylaundry.com Veuillez traiter cette carte comme de l’argent comptant. La valeur monétaire sur cette carte ne sera pas remboursée si la carte est perdue, vole, détruite ou endommagée. La valeur chargé sur cette carte à puce est non-remboursable.

Questions? 1-800-561-1972 ou sosbuanderie.com

© Coinamatic Inc. 2018. All Rights Reserved.

Mobile Technology

Coinamatic now offers a mobile payment solution that allows residents to pay for laundry through an app.

Adding the convenience of mobile payment to your laundry rooms is a great way to foster loyalty, improve resident satisfaction and increase usage.

“Save” to save info or tap “No Thanks”.

Frequently Asked Questions (FAQs) for Coinamatic’s CP Mobile Payment What is Coinamatic CP Mobile Payment This is a Mobile App for your smart phone. It is available from the Apple Store or Google Play. Once downloaded, you can load funds to your account and use the app to pay for laundry instead of using your laundry card!

I downloaded the app. How do I register?

Register by filling in your email and creating a password. If you already have an existing smartlaundry account, register with same email address and password. This way you’re your card and mobile account balances will be displayed on your phone.

Please note: you must be in the laundry room to complete the registration. You will need your bluetooth enabled and you must have data to complete this process.

How do I load funds onto my mobile account?

Tap “Refill My Account” which will take you to a separate secured browser. Sign in again with your same email and password.

Select the desired amount you want to load and whether you want to use a credit card, VISA Debit, MasterCard Debit or Interac Online (TD or RBC). If using credit, you can tap Coinamatic Canada Inc.

How can I check the balance on my Mobile App? Your Coinamatic CP Mobile balance is always available within your app. Alternatively, you can sign into www.smartlaundry.ca using your same email and password and access your account.

How do I use the app to start the machine?

You simply load your laundry into an available machine.

Place liquid detergent in dispenser (if using washer) and select desired cycle on the machine.

Once you are ready, using your Coinamatic CP mobile app, enter the machine number you wish to use. This is the number displayed on the card reader i.e. 21.

A pop up message will display the vend price and machine number. Tap OK on the app.

You will see a processing message. Press the machine start button. The funds will be deducted from your mobile account balance.

I am moving to a new building that uses Coinamatic. Can I use the same app?

The laundry machines must have a special bluetooth machine reader installed. This is fairly new and won’t be available in all locations.

If you are unable to use your mobile app in your new building, please call 1-800-5611972. One of our CSR’s can confirm your final account balance and issue you a refund cheque. They will decrement your mobile account balance to zero and then disable your mobile account.

I still have a balance on my laundry card. Can I transfer it to my mobile account?

Please use up as much remaining value as you can on your Coinamatic laundry card.

Once the value is equal to or less than the vend rate in your building, call Coinamatic at 1800-561-1972 during business hours. The CSR will happily transfer any remaining card balance to your mobile account. They cannot transfer anymore than $2.50. They will also need your laundry card number as they must disable this card. You will then be asked to destroy the card.

The App seems to be frozen.

What do I do?

If the app seems to be frozen you can delete the app and then download it again. Using your same email and password sign back into your account and all should be good.

I used my app to start the machine. The value was deducted from my account balance but the machine didn’t provide the intended results. There seems to be a machine malfunction.

No problem. Call 1-800-5611972 and one of our valued CSR’s can happily assist you and return value to your mobile account. They will ask you for your email address that you used to establish your mobile account.

I don’t have a cell phone?

No problem. You can continue to use the laundry card and to load it exactly as you are doing it currently. The machines accept both laundry card or mobile for payment.

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YOU CAN NOW PAY FOR LAUNDRY

WITH YOUR PHONE!

Coinamatic has a mobile app! No more cards, no more coins, no more hassle!

HOW IT WORKS Coinamatic CP Mobile

1. Download the Coinamatic CP Mobile App

WER WASH

NORMAL

OPTIONS ERATURE

2. Enable Bluetooth (Wifi or Data required)

3. Register/ Sign-In

4. Add funds

NORMAL

DELICA

START

STAR

EXTRA RINSE

EXTRA RINSE

5. Load clothes and select desired settings on machine

DELICATE

6. On the app, enter machine # or scan QR code on reader and pay for cycle

7. Press start on the machine!

FEEDBACK FROM APP USERS “I love it cause I don’t have to worry about being low on money and not having my debit card with me. I also like it cause I don’t need to carry extra things with me now.”

Kathleen - Toronto

“The app was easy to download and use. I find it a lot more convenient to load everything from my phone and see balances.”

Brendan C - Toronto

Download the app AND add funds TO RECEIVE A FREE WASH AND DRY!

Frequently Asked Questions WHAT IS THE COINAMATIC CP MOBILE APP?

HOW CAN I CHECK THE BALANCE ON THE APP?

This is a Mobile App for your smart phone. It is available from the Apple Store or Google Play. Once downloaded, you can load funds to your account and use the app to pay for laundry instead of using your laundry card or coins!

Your Coinamatic CP Mobile balance is always available within your app.

Alternatively, you can sign into www.smartlaundry.ca using your same email and password and access your account.

I DOWNLOADED THE APP. HOW DO I REGISTER? Register by filling in your email and creating a password. If you already have an existing smartlaundry account, register with the same email address and password. This way your card and mobile account balances will be displayed on your phone.

Please note: You must be in the laundry room to complete the registration. You will need your Bluetooth enabled and you must have data to complete this process.

HOW DO I LOAD FUNDS ONTO MY MOBILE ACCOUNT? Tap “Refill My Account” which will take you to a separate secure browser.

Sign in again with your same email and password.

Select the desired amount you want to load and whether you want to use credit or Interac Online. If using credit, you can tap “Save” to save info or tap “No.

HOW DO I USE THE APP TO START THE MACHINE? You simply load your laundry into an available machine. Place liquid detergent in the dispenser (if using the washer) and select desired cycle on the machine.

Once you are ready, using your Coinamatic CP mobile app, enter the machine number you wish to use. This is the number displayed on the card reader i.e. 21.

A pop up message will display the vend price and machine number. Tap OK on the app. You will see a processing message. Press the machine start button. The funds will be deducted from your mobile account balance.

THE APP SEEMS TO BE FROZEN? WHAT DO I DO? If the app seems to be frozen you can delete the app and then download it again. Using your same email and password sign back into your account and all should be good.

I STILL HAVE BALANCE ON MY LAUNDRY CARD. CAN I TRANSFER IT TO MY MOBILE ACCOUNT? Please use up as much remaining value as you can on your Coinamatic laundry card. Once the value is equal to or less than the vend rate in your building, call Coinamatic at 1-800-561-1972 during business hours. The CSR will happily transfer any remaining card balance to your mobile account. They cannot transfer anymore than $2.50. They will also need your laundry card number as they must disable this card. You will then be asked to destroy the card.

I AM MOVING TO A NEW BUILDING. CAN I STILL USE THE APP? The laundry machines must have a special Bluetooth machine reader installed. This is fairly new and won’t be available in all locations. If you are unable to use your mobile app in your new building, please call 1-800-561-1972. One of our CSR’s can confirm your final account balance and issue you a refund cheque. They will decrement your mobile account balance to zero and then disable your mobile account.

I DON’T HAVE A CELLPHONE. WHAT DO I DO?

I USED MY APP TO START No problem. You can continue to use the THE MACHINE. THE VALUE laundry card and to load it exactly as you WAS DEDUCTED FROM MY are doing it currently.

ACCOUNT BALANCE BUT THE MACHINE DIDN’T PROVIDE THE INTENDED RESULTS. THERE SEEMS TO BE A MACHINE MALFUNCTION. No problem. Call 1-800-561-1972 and one of our valued CSR’s can happily assist you and return value to your mobile account. They will ask you for your email address that you used to establish your mobile account.