Avante Annual Review 2013

ANNUAL REVIEW 2012/13

CONTENTS

The staff we met

enjoyed their work

‘We have worked incredibly hard this year and everywhere I look I see evidence of continuous improvement ‘ CHAIRMAN’S FOREWORD CHIEF EXECUTIVE’S FOREWORD OVERVIEW OF OUR SERVICES AVANTE IN NUMBERS COMMUNITY ENGAGEMENT GOVERNANCE & QUALITY STANDARDS CASE STUDIES WE ARE OUR PEOPLE COMMUNITY SUPPORT HOME CARE SERVICE NEW DEVELOPMENT AND INVESTMENTS STEPAHEAD SUPPORT FINANCIAL PERFORMANCE EXECUTIVE MANAGEMENT TEAM BOARD OF TRUSTEES

demonstrating a huge

1 3 4 6 7 8 10 14 16 18 20 22 24 25

CHAIRMAN’S FOREWORD

commitment to care

for the residents

Astonishingly another year has passed which has seen the NHS and Social Care Industry in the news almost daily.

As we grow older as a society it is not surprising that as a nation we become ever more concerned about old age, and as politicians continue to argue about how best to deal with an ageing society the underlying notion is that it is a matter for severe concern.

Why can we not celebrate the fact that most of us are living longer today? Most of my friends and family who have reached retirement age are making the most of it and although the spectrum of serious illness and particularly dementia is always hovering near, we should not let it cast too long a shadow over what may be the best days of many of our lives.

When I visit Avante’s homes and talk to residents and their families the overwhelming impression is that most people are very satisfied with the services they receive.

Of course there are some complaints and of course they need to be treated seriously, but the changes that have been made recently, new managers appointed, greater attention paid to the care management of people with dementia, and in particular the management of their medication have all contributed to the improvements we have all seen.

The Board of Avante recently set up a review group of Trustees to look at our performance in particular residential care, ably assisted by Nick Johnson the erstwhile leader of the Social Care Association.

With Nick’s help we believe we have identified some of the issues which have led to one or two failings following CQC inspections which have been less than satisfactory, and we are now confident that they will be put right.

The increasing requirement to seek to provide “integrated” care, seeing the care of an individual as a continuum, from independence through care at home, linked to other forms of community support, respite care, and full time residential care will present us with some interesting challenges, but we believe that together we will be well placed to offer families, individuals and our commissioners the best possible and the safest care, wherever we provide it, and the best possible value for money in all that we do.

This is especially the case in our service for children and families provided by Stepahead Support, not withstanding the difficulties we have experienced through Local Authorities and commissioning process for these services.

I believe that we are well able to continue to offer and indeed to develop the services that are very effective for young people and their families and I look forward to the opportunity to see this aspect of our work further developed in the future.

The next few years will offer all of us in the care and support business a new set of challenges, whether in residential, or in home care, for adults or for children and their families and it is vital that we are in a strong position to respond to them.

PETER SMALLRIDGE CBE Chairman

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

I am proud

of our organisation, the work we do and

CHIEF EXECUTIVE’S FOREWORD For me, each year the journey towards the production of our Annual Review, rather than the final document itself provides the perfect opportunity to reflect on the year that has just past.

When our brilliant Marketing Manager, Lyndsay Hopper, issues her annual request for stories and articles from across the organisation for inclusion in the Annual Review, she is bombarded from all of our care homes, community services and our children, young people and families services. That’s the point at which you really get a sense of what an amazing job our people do and the real difference their efforts make to the lives of the over 3,000 people we have cared for, worked with and supported this year.

95% of residents in our care homes who participated in the survey stated, staff treated them with kindness, dignity and respect.

Taken from the 2012 Your Care Rating survey carried out by IPSOS MORI between 17th Sept and 26th Oct 2012

Yes, it has been a challenging year for us, the sector and the country as a whole, but as an organisation we have not allowed the growing financial pressures, the increasing scrutiny and the sweeping generalisations of the press about social care as reasons for us to be defensive or apologetic about what we do, and how we do it. I am proud of our organisation, the work we do and of every one of our almost 2,000 staff. They do an amazing job that many people can’t or won’t do for little reward. Do some of them frustrate the life out of me at times? Of course they do! Do I get upset and angry when some get it wrong? Definitely! But do I respect them, admire them and appreciate them? More than I can ever say! I thank them all for everything they do.

We have worked incredibly hard this year and everywhere I look I see evidence of continuous improvement. Our vital

of every one of our almost

2,000 staff

signs are all positive, but we are not complacent and we will continue to work hard to deliver the best service we can to everyone we care for and support, and give comfort and reassurance to their families. They trust us to do the right thing for their loved ones every minute of every day. This is a huge responsibility and one that we recognise.

In last years Annual Review, I talked about our plans to develop our new 5 year strategy and at the heart of the strategy would be a deep consideration of the question ‘why’ do we do what we do as opposed to ‘what’ we do and ‘how’ do we do it. After 6 months of discussion and debate involving hundreds of staff across the organisation and our Trustees, the answer was actually quite a simple one to the ‘why’ question. ‘Everything we do, we do to serve the community’. This is the message you will hear from our organisation more and more in the years to come.

At times of change and challenge there is the need for organisational clarity and our new 5 year strategy provides that, driven by that simple message.

I want to use this opportunity to thank our Board of Trustees for their support and commitment this and every year. They give hundreds of hours of their time each year to oversee the organisation. They receive little recognition for their work, but on behalf of the whole organisation, I would like to thank them all and hope they continue to find time in their busy schedules to remain as Trustees.

Best wishes

CEDRIC FREDERICK Chief Executive

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY Each of our business units has its own brand name that is specifically focused on particular markets and services.

Avante Partnership is a large intergenerational organisation that provides a wide range of services.

Supporting older people through a range of domiciliary and homecare services as well as people with learning disabilities and other support needs in the community.

In order to simplify our various service offerings and brand messages we have structured the organisation into separate business units, establishing a virtual group structure. Through this structure we believe we are best placed to respond to the particular needs of each of our customer and service user groups, commissioners and the communities in which we work.

Provides a wealth of support services for people living with dementia through its 15 care homes located across Kent and SE London.

Each home offers a unique service for people living with dementia through the homes own Philosophy of Care.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

My Time is a short term respite service for people living with dementia, whilst offering support for the carer. Book online at www.avantemytime.

Working with and supporting children, young people and families in the community through a range of support services including one-to-one confidential support, mediation, family workshops, outdoor events to seek fun and friendship, advice and help.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

2000

3000

The number of people we employ

The number of people we care for and support

4700

COMMUNITY ENGAGEMENT

The number of hours Volunteered

Training courses have been delivered to 5588 people during the last financial year.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

numbers

Volunteer Numbers

AVANTE IN NUMBERS

• This year has seen an increase of 40% in volunteer numbers in Avante Services to more than 90. Well over 200 enquiries have been received.

Where do our volunteers come from?

The estimated economic value of volunteers to Avante in 2012/13

670

volunteer In Avante:

Unique visitors to our website each month

4600

40% increase in

“Care homes need to open up to their local communities. If people became more involved with care homes it would benefit residents and provide an extra quality check. Opening up care homes helps residents feel engaged with their community.

90

Volunteers working across our organisation

The potential is endless. For instance, many care homes have activities that help bring back memories for people with dementia. Just take the role of Activity Co-ordinators in homes; they are responsible for music, action, dancing, singing and other activities.

There are many people in the community who can offer support for this. A good relationship with local schools, theatre groups, sports clubs and businesses can have a beneficial effect on the home. So, using local volunteers could help forge improved links with the community.”

Lord Bichard in a recent Guardian article

• Volunteers come to us via the ‘Do-it’ Volunteering website, administered by local Volunteer Centres • Volunteer Centres also send us volunteers • People come through our own Avante website to volunteer • Volunteers come through word of mouth: relatives, staff and other volunteers • They come via partnerships with universities, colleges and schools • Job Centres suggest people looking for work in social care to volunteer for experience • Volunteer Fairs and events we attend • Poster and leaflet campaigns

What impact are volunteers having?

• Increasing contact of residents with the local community • Supporting young people and staff in Stepahead Support to deliver encouragement and activities in changing young peoples lives • Volunteers enable staff to do what they would not otherwise have time to do • School volunteer groups provide welcome contact between the generations: Veterans with Generation Y • The economic value of volunteers to Avante in the year is estimated at £44,000

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

GOVERNANCE & QUALITY STANDARDS During the last year there have been several changes in what was previously known as our Practice Development Directorate, to ensure the organisation remains ‘Fit for Purpose’ and ‘Fit for the Future’.

ISO 9001, ISO 14001

The Directorate remains committed to working with care home managers and other senior managers across the organisation to support our ambition to constantly improve and build our services. The Directorate has been split in to two distinct work streams, Governance and Quality Standards, including clinical standards, the addition of clinical standards is required as Avante moves into care pathways including complex care and nursing care. The Governance will cover the setting of standards; the audit process will be the tool to measure quality.

This year Avante participated in one of the first national care surveys carried out by Your Care Rating (YCR) to gain feedback from our service users and families on the quality of service being provided. In addition Avante developed and implemented its own in-house quality assurance questionnaire. The findings from both surveys will provide us with an overall picture of the services being provided. The results from the YCR were positive, but as with all surveys areas were highlighted for further work and we are confident when our in-house survey is completed and analysed, areas of work will be identified as requiring further improvement.

Avante continues to hold the ISO9001 quality accreditation and this year will be our 17th year of maintaining this accreditation. In addition this year Avante gained ISO 14001, the recognised Environmental Standard for the organisation.

Avante continues to deliver a broad range of care and support services in line with our business objective ‘to serve the community’, in both residential and community settings, with our Philosophy of Care based on the Eden Alternative at the heart of our work supporting ‘best practice’ and encouraging social interaction.

Whilst supporting people living with dementia remains our primary focus, Avante will be developing a broader continuum of care from domiciliary services through to End of Life care. To assist this change, Avante have reviewed and updated the skills required to deliver these future services and many of our care homes have already completed ‘Six Steps’, Liverpool Care Pathway and will be working towards the Gold Standards Framework, all recognised End of Life care training programmes.

We recognise, with the numbers of people living with dementia rising annually, there will remain an ongoing need for diverse quality of care services now and into the future.

“Stepahead has made an incredible difference to our lives.

I really don’t know and would hate to think where we would be without the support we have been given” Parent

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

9

9

2011/12 Annual Review EVERYTHING

WE DO, WE DO TO SERVE THE COMMUNITY

1

CASE STUDY PROFILE NAME

PROFILE

Parkview care home, Bexleyheath, Kent

Mrs Jay

NAME

Training Officer, Department of Education & Development, London Ambulance Service NHS Trust

“I am writing with regards to the above home, which I visit frequently both as a Paramedic for the London Ambulance Service and as a Clinical Care Practitioner working in partnership with Bexley & Greenwich Healthcare.

A lot of homes could learn so much from Parkview, it’s not all mod cons and fancy furniture, it is a place filled with love, laughter and genuine happiness for people in their twilight years who have to live with dementia, I for one would be more than happy for my loved ones to go into Parkview if and when the need arises.”

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

Jake

AGE

13

Jake first came to Stepahead’s school clinic in September 2012 and during discussions with him it became apparent that he was completely isolated from his peer group, as Jake’s time outside of school was taken up with his caring responsibilities.

The first impression when you walk in to Avante Care and Supports care home, Parkview, is a relaxed home full of laughter. There is always music playing and residents all seem relaxed and happy. The staff are always interacting with the residents, taking time to talk to them, hold their hand and interact in every way possible.

Over the past few weeks, my role as a Clinical Care Practitioner has brought me into the home at least once a week to assess residents. Parkview staff are highly aware of the risks of dehydration, urine infections and lethargy, and are of the opinion prevention is better than cure and therefore call us in to assess residents if there is even the slightest change to the residents ‘normal’ behavior.

Name has been changed

Jake was referred to Stepahead Support by his school. Jake had been the main carer for his parents since Year 7.

A paramedic’s view of care at Parkview care home.

Jake’s dad was often confined to a wheelchair and his mum was in and out of hospital due to her medical condition. Jake spoke to his project worker about the situation at home and the impact this was having on his daily life. From these discussions it was established that Jake did not associate with any of his peer group. He did not attend any of the lunchtime clubs and only felt able to chat with a member of staff.

Residents at Parkview

2

CASE STUDY

With the support of his project worker, Jake was invited to attend some of the small after school group activities run

by Stepahead. These included bowling, cooking and indoor fun and games. Gradually Jake’s confidence grew and after a few weeks he was able to relax and could be seen having fun and interacting with the other young people.

During December Jake’s mum was well enough to return to work and his dad elected to have a pioneering procedure on his back. The whole family were able to attend the Community Christmas Party laid on by Stepahead.

IMAGE?

Jake’s mum thanked staff for all the support the family have received and said that she had been so worried about him beforehand.

The family continues to engage with our project and regularly attend family activities. During half term Jake attended ice skating with his mum who was brave enough to face the crowds and go on the ice with him. Dad attended a pottery session with him and all of the family have booked to attend the forthcoming trip to Port Lympne Wildlife Park.

Jake continues to engage with our project independently and was able to take a role of Young Ambassador for our project at a recent event. He has also volunteered his services to be a member of the Project Council.

Jake is still more comfortable in adult company, but to have gone forward and formed a friendship in school, to engage and have fun with his peers and feel comfortable and confident enough to represent the project, are all enormous steps for him. His parents are pleased that Jake is happy and having fun.

Stepahead Support, Key Worker

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

CASE STUDY

3

PROFILE NAME

Denise

AREA

Bexley

My Nan is 102 and although she is hard of hearing, she is a very witty and bright lady.

I have found that some health workers sometimes patronise my Nan because of her age and because she is hard of hearing, but Denise has never done this.

Denise is my Nan’s home carer and treats my Nan with the upmost respect, but does so with a wonderful sense of humour. In fact Denise’s’ humour has brought out my Nan’s sense of humour which is a delight to see.

Since Denise has been my Nan’s carer she has encouraged my Nan to go out with me on short trips (something my Nan never did when she was more able bodied).

Denise also keeps me regularly informed of any health or physical problems she may find with my Nan during her visits. As a result of this my Nan is rarely in need of medical treatment.

Denise is also a great support to me, giving me suggestions on how I can make both my Nans and my life as a carer easier for us both, she does this without being patronising and condescending.

I have the upmost respect for Denise and regard her as one of the best carers I have ever come across. Having Denise support my Nan and I has changed our lives for the better.

“Thank you to all of mum’s carers for your kindness over the years, she always looked forward to your visits and helping her to remain in her own home all this time has been a great joy to her” Family member

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

WE ARE OUR PEOPLE During 2012/13 Avante continued to make significant investment in the learning and development arena.

We delivered 670 courses, providing 5,588 training places to our workforce and have continued to support staff through qualification pathways. The Aged Care Channel (a satellite TV based learning platform) has continued to supplement our external provision and this has resulted in the issue of a further 2086 training certificates.

To support the development of our management team, we devised a series of leadership courses entitled ‘Leading the Avante Way’, these covered key areas such as Disciplinary and Grievance, Recruitment and Selection and Leadership and Communication and a number of workshops are planned to continue this programme into the next financial year.

In the last year, the HR team has been augmented with recruitment of specialists to support learning and development and health and safety across the organisation.

These roles will assist with the delivery and organisation of training across the services, and ensure that our staff are equipped with the right skills and qualifications to deliver high quality care and support to our customers.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

A Health & Safety Advisor has been recruited to ensure that practices and environments meet statutory standards of compliance and to ensure compliance across all services.

Our approach to leadership was set out in a series of Management Workshops in 2009 and continue to form the basis of how we want our Managers to lead.

OUR MANAGERS… • Create Clarity • Model the Way • Inspire a Shared Vision

• Challenge the Process • Enable People to Act • Encourage the Heart

On Thursday 25th April 2013, Avante Partnership held their 3rd Annual Stars Awards at Gillingham Football Club, Priestfield Stadium. The Stars Awards are held for Avante Partnership staff that have been recognised for going that ‘extra mile’ within their work and are looked at as being an Avante Star for 2012.

As an organisation Avante Partnership value their staff and believe “We are our people”.

The Stars Awards are held every year to say a thank you to their highly committed workforce.

We will continue to invest time and resources in developing our managers as their performance will determine how successful we will be in achieving our strategic objectives.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

AVANTE COMMUNITY SUPPORT HOME CARE SERVICE

This past year has focussed on creating a more productive workforce. In doing so, both branches have undergone some major changes over the past year.

QCF Awards

One major change was the Faversham Branch moving to Maidstone in December 2012 after winning the new Medway Homecare Tender for Adults.

As part of the Community Support efficiency shift, we have re-shaped the office structures to suit the high demands from both Local Authority contracts and the Care Quality Commission (CQC). Our performance has been noticed not only outside Avante, but also internally. For the first time, Community Support Services won the Manager of the Year Award and Care Worker of the Year Award at Avante’s Star Awards this year.

internal and external agencies. We were inspected by CQC in October 2012, where we received a positive inspection report on the quality of our response times and effective management of care staff.

We increased our training courses from 100 in 20112012 to over 200 in 2012-2013; including our Qualifications and Credit Framework (QCF) Awards for both care and office staff. Over 30 care staff and 3 office staff were awarded this year on the completion of the QCF Levels 2, 3 and 4 in both Health & Social Care and Management.

Community Support continues to develop its services and this year we have done more in regards of going further afield with our customers. We have really celebrated community engagement with supporting two gentlemen to attend the Veteran’s Tea at Buckingham Palace - ‘Thank you for everything, it is something I’ll always remember’ – said a service user at the Buckingham Palace day out.

DAWN DWYER Manager of the Year

PETRA FOSTER Community Support Worker of the Year

There have been some challenges in supporting over 900 active service users and over 300 active carers in Community Support this year. One way we achieved success through the trials was to continue to focus on quality standards of care by working in partnership with

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

Thank

you

Most importantly is the feedback we receive from our customers on how we are doing.

We have also worked hard to make the Avante Community Support brand known, so we worked together with the Open University media department to provide a video of a Day in the Life of a Carer.

Avante Community Support is actively evolving in the everchanging marketplace. We will continually strive for high quality standards and work with those challenges to build a better tomorrow for those people who live at home.

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

PUDDINGSTONE GRANGE The new development in the Royal Borough of Greenwich continues to march towards the completion date of October 2013.

The home has been designed around a central core area, aimed at making the whole living environment more communal and inclusive; whilst still maintaining privacy, dignity and independence to further stimulate and retain the life skills of our residents.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.

There is also a sensory garden to the side that residents can be assisted down to, allowing them to experience the various smells and textures.

The home has also been designed with the future in mind. The heating uses a Combined Heat & Power (CHP) system that utilises the heat generated as a by-product from the heating system for use in other applications such as electricity production. These systems can be up to

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

85% more efficient, which clearly has benefits with the rising cost of energy.

Avante has also taken the step to include two Electric Vehicle Charging Points (EVCP). Having recently acquired its ISO 14001 accreditation, the desire is to potentially run electric or hybrid vehicles or mini buses in the future for taking residents on outings or to events.

Designing a bright, airy building with good natural light further contributes to a reduction in the use of artificial lighting and energy usage.

Evolution in design and understanding how Avante operates the building itself is a key element to achieving the best environment for our residents. A pleasant and interactive environment for both resident and staff all contribute to enhancing quality of life, with the aim of continuing the enjoyment of life’s journey.

Designing

a bright,airy building with good

natural light further contributes to a reduction

in the use of artificial

lighting and

energy usage

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

STEPAHEAD SUPPORT The operating world remains difficult for Stepahead Support with some notable highs and lows.

Stepahead recognises the challenges of delivering services in the most cost-effective way, under the background of significant cuts in government funding. These cuts have had a direct impact on service delivery due to Stepahead’s historic reliance on short term restricted statutory income.

Stepahead has had limited success in moving away from this source of funding in 2012 and reductions in local authority spending have resulted in good quality, long established services coming to an end.

‘Whole Family’ approach. Stepahead having already adopted this philosophy, is at the leading edge of current practice, undertaking this approach with the young people we support. Stepahead is renowned for its forward thinking attitude with clear objectives to provide the best possible support for service users.

The most notable services to cease in 2012/13 were Family Support services, Maddison House, Community Impact and Route 25 at a time when they were evidencing positive outcomes for those accessing support. Family Support provided one to one support and mediation to improve family relationships. Maddison House was a supported accommodation unit in Gravesham that closed following a change of direction for the housing provider. Route 25 was a multi agency resource centre for young people in Shepway providing specialist support and practical help and Community Impact, a Thanet based project funded by the Big Lottery Fund, exceeded targets with an external evaluation highly praising the project’s outcomes.

However, Stepahead has also gained new work, successfully tendering for a 3 year contract for KCC, to provide a Family Mediation service across Kent. This commenced in March 2013 and replaces Stepahead’s core Family Support service that ceased in September 2012.

The key to Stepaheads service delivery is our ability to engage with the whole family, building strong relationships that allow us to challenge the status quo and bring about positive, lasting change.

Stepahead prides itself in its person centred and solution focused approach. Our model of service delivery is centred around the child, young person and family which compliments Stepahead’s commitment to working with the whole community around the young person, not just the young person in isolation. There is an increase in commissioners looking to organisations that use this

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

695

Having operated in Kent for 19 years, Stepahead has well established relationships and strong links with all key statutory and voluntary organisations. Stepahead understands the importance of working collaboratively and is well recognised for its proactive approach to partnership working and working successfully with families and agencies as part of Common Assessment Framework (CAF) processes. We work closely with Early Intervention Delivery Managers and CAF co-ordinators keeping the young people and families at the focus to enable them to receive the best support possible to meet their needs.

The challenges Stepahead has faced this year, and are likely to continue to face for the foreseeable future, have made Stepahead more determined and resolute to attract new funding and continue to deliver high quality support to improve the lives of children, young people and families.

Stepahead prides itself on the passion and commitment of staff and volunteers, who embrace the values of the organisation to make lasting positive differences to the people they support.

children, young people and families were supported during the year and there were 586 visits to our drop ins.

Stepahead

has helped me a lot because

they have helped me with my

confidence and the problems that have gone on in my life

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

FINANCIAL PERFORMANCE 2012/13

2.4%

Governance & Fund Generation

Summary Statement of Financial Activities for year ended 31st March 2013

Summary Balance Sheet as at 31st March 2013

Income

Fixed Assets

Charitable Activities Generated Funds Voluntary Income & Grants Big Lottery Other

29,597,913 47,951 105,980 131,294 50,713

29,933,851

Expenditure Generating Funds Care Homes Community Support Stepahead Support Governance

162,165 22,719,202 4,162,434 906,048 537,859

28,487,708

Net Incoming Resources for the Year

1,446,143

Report on summarised financial statements. The information on this page is extracted from the Annual Report and Financial Statements for the year ended 31 March 2013, which have been audited by Crowe Clark Whitehill LLP who gave an unqualified audit opinion. The auditors have confirmed to the Trustees that these summarised financial statements are consistent with the full financial statements for the year ended 31 March 2013. The Annual Report and Financial Statements were approved by the Trustees and signed on their behalf on 24 September 2013 and will subsequently be submitted to the Charity Commission and the Registrar of Companies.

These summarised financial statements may not contain sufficient information to gain a complete understanding of the financial affairs of the charity. The Annual Report and Financial Statements for the year ended 31 March 2013 may be obtained from the Company Secretary.* Peter Smallridge, Chairman *If you would like a full copy of the Annual Report and Financial Statements please write to: The Company Secretary, Avante Partnership, De Gelsey House, 1 Jubilee Way, Faversham, Kent ME13 8GD

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55,950,730

Current Assets Debtors & Prepayments Cash

1,927,470 1,941,904

3,869,374

Avante Care & Support

Surplus

13.9%

3%

Avante Community Support

Stepahead Support

Current Liabilities Amounts falling due within 1yr Capital Repayments due within 1yr

4,568,112 1,132,641

5,700,753

Net Current Liabilities

1,831,379

Total Assets less current liabilities

54,119,351

Long Term Liabilities - Bank Loans

17,975,996

Net Assets Excl Pension Liability

36,143,355

Pension Liability

6,200,000

Total Net Assets

29,943,355

ÂŁ

30 Million Total Income

Funds (unrestricted) Revenue Reserves Revaluation Reserve Pension Liability

18,101,264 17,993,945 (6,200,000)

29,895,209

Funds (restricted) Total Funds

EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

75.9%

4.8%

48,146

Other income less than

1%

99%

Grants & donations less than

1%

Charitable Activities

29,943,355

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EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

EXECUTIVE MANAGEMENT TEAM

Cedric Frederick Chief Executive

Michelle Ford Business Development Director

Debbie Pert Finance Director & Deputy Chief Executive

Derek Lindars Director of HR

BOARD OF TRUSTEES

Mark Lloyd Chief Operating Officer

The Lady Northbourne Patron

Peter Smallridge Chairman

Bob Bushell

Sandra Hendry Robert Perkins

Giles Craven

Richard Bond

Philip Harland Deputy Chairman

Jane Loudon

Dr Adrian Adams

Michelle Gardener

Elaine Rose

Jacqui Morris Director of Governance and Quality Standards Lexi Douglas

Brian Munday

Finance and Resources Committee

Avante Care & Support Operating Board

Stepahead Support Operating Board

Avante Community Support Operating Board

Chairman’s Group

Richard Bond

Bob Bushell

Jane Loudon

Brian Munday

Chairman

Bob Bushell Giles Craven Philip Harland Peter Smallridge

Dr Adrian Adams Lexi Douglas Michelle Gardener Sandra Hendry Brian Munday Robert Perkins

Dr Adrian Adams Michelle Gardener Elaine Rose

Giles Craven Michelle Gardener

Chairman

24

CBE

Chairman

Chairman

Chairman

The Chairman and Deputy Chairman of the Board of Trustees are ex-officio members of all committees to the board.

EVERYTHING WE DO, WE DO TO SERVE THE COMMUNITY

Peter Smallridge Philip Harland

Deputy Chairman

Bob Bushell Richard Bond Jane Loudon Brian Munday

www.avantepartnership.org.uk

Avante Partnership Limited A Company Limited by Guarantee | Company Registration No. 2565021 (England) A Registered Charity Registration No. 1002727