Avanta Care Candidate Welcome Book

“ Putting the

Care in to Careers

“

Avanta Care

Candidate Welcome Book V.1.5

www.avantacare.com info@avantacare.com 0113 827 2347

CONTents Page

2.

16. Example Weekly Schedule 17-18. FAQs

Welcome

www.avantacare.com

19-20. Agency Information

3-4. What’s Included

www.facebook.com/avantacare 21. Support & Advice

5.

www.twitter.com/AvantaCare 22. Termination of Contract

Requirements

6-8. Training & Work Placement 9.

Salary

10. Career Progression 11-13. Payments 14. Example Travel Plan 15. Example Documents

23. GP overseas@avantacare.com & Dentist Registration accounts@avantacare.com 24. Things to do in Leeds

25. Social Media 26. Testimonials 27. Contact Information 28. Useful Links

We appreciate your confidence in us, and it is with great pleasure that we welcome you to our company.

We will consistently aim to do all we can to make sure our business relationship becomes a rewarding and prosperous one.

Welcome...

Thank you for choosing Avanta Care.

Avanta Care works with only the best candidates available, and only those who possess the correct skills are selected. Whether you are wanting to be a care assistant, junior nurse or RGN, we are here to support you and promote your career path to the best of our ability.

Now you have been accepted at Avanta Care we will do our best to ensure a smooth transition from stage one of the interview process to arrival at our training centre.

At Avanta Care, you will become part of a professional team who are currently the number one recommended company on www.carehome.co.uk.

2

What’s included?...

Training centre Accommodation

Candidates will be accommodated at The Clock Hotel, Leeds whilst they undertake an intense one week Induction Framework to Adult Social Care (IFASC) training course (See P.6), in readiness for them to begin an assignment in the UK healthcare sector.

Breakfast & Evening meals Included in your stay at The Clock Hotel is breakfast and an evening meal each day.

House rules The Clock hotel have some house rules that all candidates must abide by whilst staying there, including:

3

X X X X

x

No excessive drinking or illegal drug use No non-guests allowed in the hotel No playing loud music No pets No smoking

Please note Breaking these hotel rules may result in you being asked to leave the programme

In order to provide the candidate with the best level of training possible, Avanta Care will supply the candidate with the following materials: Audio and visual CDs and DVDs to assist English training Skills for care portfolio manual containing Common Induction Standards with both multiple choice and exam questions

Payment Once placed, you will fall into the pay-cycle of the care home, which could mean weekly or monthly payment. Initially you will be supported with advance payments (2 weeks) against your wages to help you settle in.

It is advisable NOT to send money home for the first 6-8 weeks, unless you have sufficient funds.

What’s included?...

Learning materials

UNIFORM Your uniform will be provided by Avanta Care upon arrival, and the cost will be added to your Service Loan Agreement (P.15).

Certificate You will be presented with a certificate upon completion of the service loan agreement.

4

Requirements...

Requirements to work for Avanta Care DBS/CRB Disclosure All candidates must undertake a DBS in order to be eligible to work in the healthcare sector in the UK.

Insurance An individual personal liability insurance policy is required before you can undertake an assignment through Avanta Care.

National Insurance

5

You must be eligible to work in the UK. Migrant workers e.g EU citizens will be advised in applying for a National Insurance Number.

Bank account All workers require a UK bank account. We will give advice to support the candidate in opening a UK bank account (P.11).

The Avanta Care team can assist you in opening a OnePay account (P.12).

We will help you with this

Avanta Care will provide the candidate with the required Induction Framework to Adult Social Care training.

Training...

Training course in Induction Framework to Adult Social Care (IFASC)

The induction standards are as follows: 1. Equality & Diversity 2. Adult Safeguarding 3. Person Centered Care Planning 4. Infection Control 5. Mental Capacity Act & DoLS 6. Dementia 7. Mental Health & Personality Disorders 8. Health & Safety 9. Risk Management 10. Food Hygiene for Care staff 11. Fire Safety 12. Moving & Handling of People & Objects 13. Emergency First Aid

6

Training Continued...

ADDITIONAL QUALIFICATIONS Once you have completed the IFASC training, you have the option to work towards an additional healthcare qualification.

NVQ LEVEL 1 AWARD NVQ Level 1 Award in preparing to work in Adult Social Care, which includes: Introduction to the Adult Care sector Introduction to the values and principles of Adult Social Care Awareness of the skills and attitudes needed to work in Adult Social Care Awareness of communication in Adult Social Care Awareness of the role and responsibilities of the Adult social Care worker

Please note:

7

This additional qualification is optional, and is not a requirement to work for Avanta

Once training has been successfully completed, candidates will be ready to begin an assignment.

We will actively promote and place candidates during the training week.

Avanta Care’s clients will conduct telephone interviews with prospective workers, for you to participate in during the training programme.

When successful, you will be selected to begin your placement.

We will devise a Travel Plan (P.14) and assist you in finding suitable accommodation.

Training Continued...

Completion of training

8

Payment Structure...

9

17

REWARDING HARD WORK We believe in rewarding our candidates, and that is why we give a pay rise after 6 months, as well as 12 months.

Simply complete 6 months continual employment with us to receive an additional £0.23 per hour.

Complete 12 months continual employment and you will receive a further £0.27 per hour, taking your hourly rate to £7.52 per hour.

Starting wage:

£7.02 per hour

Wage after 6 months:

Please note: You need to complete 6 months continual work placement to qualify for the first pay rise, then another continual 6 months to qualify for the second pay rise

£7.25 per hour

Wage after 12 months:

£7.52 per hour

At Avanta Care we encourage our candidates to further themselves, and progress within the care industry.

The more experience you gain, the better chance you have of progressing to a more senior position, and receiving an increased salary.

Right is an example of a typical progression and estimated time scales.

You may also want to study and work towards becoming an RGN (Registered General Nurse).

Care Assistant

Estimated time period After gaining 18 months care experience and NVQ Level 2

Senior Care Assistant

After gaining 3 years care experience

Deputy Care Home Manager

After gaining 5 years care experience

Care Home Manager

Career Progression...

Care worker progression

17

10

Your Payments...

Opening a UK bank account It is important that you have a UK bank account to receive quick payments.

You may already have a UK bank account which we can use to pay your wages.

If you do not currently have one, you will need to open one.

Without a UK bank account we cannot pay your wages.

Alternatively, you can open a One Pay account (P.12), which we can assist you with.

Please note:

11

You need a UK bank account to receive your salary payments

No bank account?

No problem

Minimum card load Maximum card load Maximum balance

Interested?

Browse the website in your home language: www.onepay.co.uk

Maximum daily balance Daily total withdrawal limit through an ATM. (This forms part of the daily limit. The maximum for any single withdrawal is £300.00)

£10.00 £2500.00 £10,000.00 £2500.00 £500.00

One Pay...

Card & Transaction Limits

Fees & Charges

If you’re a UK-resident worker without a bank account (a temporary or contract worker, for example) the easiest way to get your hands on your wages is the OnePay Account - complete with Visa Payroll Card.

You get a Visa Payroll Card, free to use in shops in the UK Easy to apply – no credit checks Wages are paid into your account fast No monthly fees – low cost of use overall Cheaper than cheque-cashing, more secure than cash Take the account with you when you move jobs

You can apply through us!

Don’t forget you need a UK sim card!

Card fee UK ATM cash withdrawal UK point of sale transaction Declined transfer fee UK cash withdrawal fee (In branch) Overseas ATM cash withdrawals Overseas point of sales withdrawal Cash withdrawal fee International banks (In branch) Currency conversion charge Monthly management fee Internet balance/transaction enquiry ATM balance enquiry Card to card transfer

Free 2% (Min £0.85)

Free £0.50 £4.00 £1.95 £0.50 £8.00 1.5% Free Free £0.25 Free £2.00

Dormancy fee (60 consecutive days without a load) Initial load fee Variable(Max £2.95) Reload fee Variable(Max £1.50) Load notification Free Account closure fee £7.50 Card replacement fee

£2.95

12

Your Salary...

Example Pay slip You will receive a pay slip after every payment. Right is an example pay slip.

Payment will be made by bank transfer in to your bank account or One Pay account.

The pay slip includes in detail the payment made to you each month. It also includes your annual earnings total, your annual leave taken and remaining, as well as your tax and NI deductions.

Pay slips are emailed automatically after each payment to the email address you provided us

13

To the right is an example of a travel plan.

Travel plans are constructed by our team and will be provided to you before you begin a work placement.

The plan includes:

Travel Plan...

Example Travel plan

Mode of transport Where you are travelling from/to Departure/arrival times Accommodation address & contact number

14

Documentation...

Service agreement All candidates must sign a service agreement letter, agreeing to pay back the loan they receive from Avanta Care. This is a non-profitable loan with 0% interest.

maximum hours agreement Under current EU working regulations, the maximum hours a staff member is allowed to work is 48 hours.

By signing the Agreement candidates can opt out of this maximum weekly hours restriction.

Candidate & client CONTRACTs All candidates and clients have to sign a contract with us before any partnership can begin.

15

These documents need to be signed before the commencement of your contract

Example Weekly Schedule on arrival Here is an example of the weekly training schedule:

Monday 08.00 – 08.30 Breakfast 08.30 – 10.00 Avanta multimedia presentation, part 1 10.10 – 13.00 Training course in Induction Framework to Adult Social Care (IFASC) 13.00 – 14.00 Lunch break and job interviews 14.00 – 16.00 IFASC 17.00 - 18.00 Dinner 18.00 Free time Tuesday 08.00 – 08.30 Breakfast 08.30 – 10.00 Avanta multimedia presentation, part 2 10.10 – 13.00 IFASC 13.00 – 14.00 Lunch break and job interviews 14.00 – 15.30 IFASC 15.30 – 17.00 Job interviews/Head office visit 17.00 - 18.00 Dinner 18.00 Free time

Wednesday 08.00 – 09.00 Breakfast 09.00 – 10.00 Free time 10.00 – 13.00 IFASC 13.00 – 14.00 Lunch break and job interviews 14.00 – 15.30 IFASC 15.30 – 17.00 Job interviews and bank accs 17.00 - 18.00 Dinner 18.00 Free time Thursday 08.00 – 09.00 Breakfast 09.00 – 10.00 Free time 10.00 – 13.00 IFASC 13.00 – 14.00 Lunch break, job interviews & uniforms 14.00 – 15.30 IFASC 15.30 – 17.00 Job interviews, bank accounts & uniforms 17.00 - 18.00 Dinner 18.00 Free time Friday 08.00 – 09.00 Breakfast 09.00 – 17.30 Free time and job interviews 10.00 – 17.00 Bank accounts 17.00 - 18.00 Dinner Saturday & Sunday Travel throughout the day

16

FAQs...

frequently asked questions 1. HOW CAN I APPLY? You can apply to Avanta Care by either submitting your CV via email to {You Email here} who will then call you back, and discuss your options further.

Alternatively, call {Your Contact number here} and we will be more than happy to assist you.

2 in WHAT LOCATIONS DO WE WORK?

We have clients all over the country, from Newcastle down to Cornwall. If you are willing to relocate, we will work together to find you a suitable placement.

3. DO WE GET PAID WEEKLY OR MONTHLY?

Depending on which care home you work within will depend on when you get paid.

The majority of our candidates are paid monthly, on the same date each month directly into your bank account.

17

Visit: www.avantacare.com/about/faqs for more frequently asked questions.

?

Yes. You will always be given the opportunity to progress here at Avanta Care. We will always give candidates the opportunity to complete further training to progress to the next level.

Our Care Assistants will also be given the opportunity to progress to a Senior Care Assistant.

5. HOW MANY HOURS WILL I BE WORKING A WEEK?

The minimum requirement is 35 working hours per week, which we guarantee. There is a 60 hour limit on how many hours you may work. The amount of available working hours is at the discretion of the home manager.

6. WHERE WILL I BE LIVING?

Our HR team will help sort out your accommodation. You may be in shared accommodation, or you may be living alone, depending on the situation and location. No candidate will leave our training centre without secured accommodation in place.

FAQs Continued...

4. CAN I PROGRESS?

7. HOW LONG IS MY CONTRACT?

Your contract with Avanta Care is for a full 12 months, with a 3 month trial period.

If you impress in that 3 months, the home you are placed at may wish to extend your contract, at their discretion. If the care home you are placed at does not to renew your contract, we will find you another placement.

Visit: www.avantacare.com/about/faqs for more frequently asked questions.

18

YOUR AGENCY Information

About your agency Here

19

Your number

Your website

Your Agency...

About your agency Here

Your email address

Your Facebook address

20

Support & Advice...

HR & Candidate welfare We understand how daunting it can be when moving to another country.

That is why we have a dedicated Human Resources and Candidate Welfare Team on hand to help you with any problems or queries you may have.

Here are some of the things the team can assist with: Payment queries Issues with work Support with accommodation Out of office contact number:

21

07776 956 956

* Please only use this number out of office hours

Gemma Reape:

Catalin Lupu:

hr@avantacare.com

welfare@avantacare.com

0113 8272347, Ext. 511

0113 8272347

By law, you are allowed to terminate your contract if you wish to do so.

You need to provide us with 28 days notice, should you wish to terminate your contract.

Please note: If you do terminate your contract

with Avanta Care you are required to repay the whole of your loan agreement, subject to the Service Agreement Letter you signed, before you leave.

If you do not repay the outstanding balance, we will pass the debt on to a debt collection agency.

You will need to pay the full outstanding remainder of your service agreement before you leave

Termination of Contract...

terminating your contract with avanta care

22

NHS Registration...

GP & dentist registration As a UK tax payer you are entitled to NHS treatment. Below are some links to help you get started.

Registering with a G.P All people living in the UK are entitled to healthcare on the National Health Service (NHS).

Contact your GP surgery and ask to register with them. They will usually ask you to complete a form called a GMS1.

Visit www.nhs.uk for more information.

Registering with a dentist To register with a dentist, you must have an NHS number.

Even if registered as an NHS patient, you may have to pay for some treatments and prescriptions.

Visit www.nhs.uk/Service-Search for more info.

23

Please register immediately when you arrive in the UK.

Tropical World

Kirkstall Abbey

Roundhay, Leeds LS8 4AR Admission: Free www.roundhaypark.org.uk/tropical-world-leeds

Abbey Road, Kirkstall, Leeds LS5 3EH Admission: Free www.leeds.gov.uk/kirkstallabbey

Roundhay Park

White Rose Shopping Centre

Roundhay Road, Leeds LS8 4AR Admission: Free www.roundhaypark.org.uk

Leeds...

THINGS TO DO IN & AROUND LEEDS

Dewsbury Road, Leeds LS11 8LU Admission: Free www.white-rose.co.uk

Royal Armouries Armouries Drive, Leeds LS1 1LT Admission: Free www.royalarmouries.org

24

Social Media...

Follow us on Twitter, Like us on Facebook!

We use social media as a way of keeping in touch with our candidates and passing on information.

We love to interact with and hear from our candidates, so please feel free to provide us with testimonials, blogs and other feedback.

Click the links below to view our Facebook, Twitter, Blogger and Google Plus pages.

Social media pages

25

/AvantaCare

Fo l l o w Us !

“I am proud to be part of this successful company.” - M.Frincu “Avanta is a serious company, who are reliable and helpful when you need them.” - G.Taylor “Avanta Care is one of the best healthcare services provider in the UK. I would recommend Avanta Care every time!” - V.Popov

Testimonials...

What our candidates say

“I can highly recommend Avanta Care for the professionalism of it’s staff. During my contract with them I have always received very prompt support, regardless of the situation I was in.”- D.Dinu “A great company who will do anything to support it’s candidates and clients. Proud to be in the team and to work with them” - G.Sava

Visit: www.avantacare.com/about/testimonials to read more testimonials.

26

Contact Info...

Contacts EMAILS & NUMBERS www.avantacare.com

0113 827 2347

www.facebook.com/avantacare

Extensions:

www.twitter.com/AvantaCare www.avantacare.blogspot.co.uk General: info@avantacare.com Eugene: jobs@avantacare.com Accounts: accounts@avantacare.com Human Resources: hr@avantacare.com

27

500 505 507 511

General Eugene Accounts Human Resources

0871 246 2676 Meet the team Visit: www.avantacare.com/about/ meet-the-team to view a preview of the avanta team.

In the case of an emergency, call the UK Emergency Services on 999.

www.jobcentreplus.gov.uk

www.gov.uk

www.citizens advice.org.uk

www.directgov.org

ENERGY PROVIDERS www.britishgas.co.uk

MOBILE PHONE NETWORK PROVIDERS

www.o2.co.uk

www.edfenergy.com

www.vodafone.co.uk

www.eonenergy.com

www.three.co.uk www.orange.co.uk

www.npower.com

Helpful Links...

Government websites

www.ee.co.uk

superMARKETS www.aldi.co.uk

www.lidl.co.uk

www.iceland.co.uk

www.morrisons.com

TRAVEL www.nationalexpress.com

www.megabus.com

www.wizzair.com

www.nationalrail.co.uk

Visit: www.avantacare.com/index.php/useful-links to see more websites we hope you will find to be useful.

28

Avanta Care Ltd Company registration no. 8089924

Tithe House, Town Street, Horsforth, Leeds LS18 5LJ www.avantacare.com | info@avantacare.com Copyright (c): 2015 Avanta Care Ltd.