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March issue out now

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www.autofile.co.nz

MARCH 2025

THE TRUSTED VOICE OF THE NZ AUTO INDUSTRY FOR OVER 40 YEARS

Unregistered dealers fuel extra complaints

New figures show rising discontent about traders but the amount of bans being dished out is falling

T

he number of annual complaints about dealers is set to hit the highest level in three years after more than 100 were lodged with the registrar of motor-vehicle traders in seven months. Figures provided to Autofile by the Ministry of Business, Innovation and Employment (MBIE) show there were 107 complaints about traders between July 1, 2024, and January 31, 2025. This is only one shy of the total received for the whole year from July 2023 to June 2024 and well above the 70 recorded in 2022/23. Concerns about unregistered trading are the most common cause of complaint and the increase follows a plea for legitimate dealers to provide the registrar with information about rogue traders. Complaints and investigations about dealers are handled by the Motor Vehicle Traders Register (MVTR), which is operated by Occupational Regulation, part of

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Concerns about illegal trading are the most common cause of complaint

the market integrity branch of MBIE. Duncan Connor, registrar of motor-vehicle traders, says details of the numbers of cars sold by a dealer or the types of vehicles sold are not recorded. However, of the 107 complaints received between July 2024 and the end of January 2025, some 75 related to unregistered traders with 44 of these originating from across the Auckland region.

The number of unregistered trading allegations increased notably in the months after a MVTR newsletter was released in July covering issues related to the problem. “A number of these complaints continue to be under investigation,” says Connor. “While the complaints process easily allows for complainants to be anonymous to ensure people feel [continued on page 4]

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