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American Honda Releases Consumer-Oriented Video Describing Hazards with Substandard Repairs American Honda Motor Company Inc. has launched on a consumer-oriented educational video titled “ProFirst—Quality Collision Repair.” The
See the video at http://collision.honda.com/ profirst-collision#.VztXZuSrF6I
video can be seen at American Honda’s consumer web site, collision.honda .com. The 4:14 minute video compares two Acura MDX vehicles and stresses reducing the uncertainty of collision repair. One is a normal production vehicle while the other is a vehicle that was previously damaged and repaired incorrectly. The two vehicles were crashed according to IIHS protocols, and the video explores the differences between the two collisions as well as the deliberately substandard repairs. The difference between how each veSee American Honda, Page 17
Results of Refinish-Related “Who Pays For What?” Survey Available Online For Free Nearly 7 out of 10 shops say they need to ‘denib’ or ‘finish sand and buff’ at least three-quarters of the vehicles they paint, yet nearly one-third of shops believe that the top eight in-
surers “never” pay for the extra time it takes to do it. “Not true,” says Mike Anderson of Collision Advice. “Other shops report being paid by the top eight insurers for these operations, according to the results of our ‘Who Pays for What?’ survey series.” Each of the four different “Who Pays for What?” surveys, conduced by Collision Advice and CRASH Network, explores a different area of shop operations, including “Who Pays for What?” in terms of aluminum repair and “not-included” body labor operations, refinish operations, and strucSee Who Pays for What, Page 47
VOL. 7 ISSUE 4 JUNE 2016
Homeland Security’s Bruce Foucart Talks to ABN about Counterfeit OEM Parts by Stacey Phillips, Assistant Editor
With the number of OEM counterfeit parts cases on the rise, Autobody News talked to Bruce Foucart to learn more about where these parts are coming from and what collision repair shops should be aware of. Foucart is the director of the National Intellectual Property Rights Coordination Center for Homeland Security Investigations in Arlington, VA. He has 30 years of experience as a leader and manager at both the headquarters and field activities of U.S. Immigration and Customs Enforcement and its predecessor agency, U.S. Customs Service.
What types of counterfeit parts have you seen during your inQ: vestigations?
Bruce Foucart,director of the National Intellectual Property Rights Coordination Center for Homeland Security Investigations
What we have found is that A: every part that goes into a car, whether it is interior or exterior, it’s all being counterfeited now—smart keys, air bags, fuel filters, window shields See Counterfeit Parts, Page 30
CIC Finds More Questions Than Answers as it Begins Look at the “alt-OE” Parts Category
livering those brand new parts to the body shops as ‘alt-OE’ or in some Preliminary discussion at the recent cases as used parts,” Stabler said. Collision Industry Confer“They are brand new in a ence (CIC) held in Seattle, box from the dealer. I think Wash., seemed to indicate that is a worthy item to have there are more questions than as a discussion point. I know answers when it comes to the I get confused when an aftertopic of “alt-OE” or opt-OE” market part supplier deliver parts. a brand new OEM part in an “Have we reached a OEM box to our shop.” Chris Northup point where we need an imStabler said he believes proved definition of what these parts some dealers who sell some of those are?” Chris Northup, chairman of the parts are then applying for the priceCIC Parts Committee, said, in asking matching rebates some automakers CIC participants if it was a topic woroffer to help dealers compete with althy of more work by the committee. ternative part suppliers. For his part, CIC Chairman and “Quite frankly, as an OEM, I’d California shop owner Randy Stabler be feeling a little violated, because supported the committee digging into I’m basically helping an aftermarket the topic. parts supplier or used parts supplier to “There are aftermarket and used make margin,” Stabler said. parts providers purchasing brand new Representatives of a number of See alt-OE Parts Debate, Page 16 OEM parts from the dealer then deby John Yoswick
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