Fenestration Australia Magazine Issue 06 Winter 2019

FENESTRATION AUSTRALIA MAGAZINE

ISSUE 06 WINTER 2019

AUSFENEX19

MEMBER PROFILE

CASE STUDY

CASE STUDY

SHARE THE VISION

VIN TARANTO’S VIBRANT LEGACY

REPEAT EXPERIENCE

ULTIMATE PROTECTION FOR A SEASIDE HOME

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32

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CONTENTS

EDITOR'S NOTE:

AS ONE CHAPTER ENDS, ANOTHER BEGINS

ISSUE 06 WINTER 2019 04 WORDS FROM YOUR ASSOCIATIONS JEFF ROTIN CLINTON SKEOCH MICHAEL HENRY

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elcome to the winter edition of Fenestration Australia magazine. As a result of the merger, Fenestration Australia (AWA) magazine and Glass Australia (AGGA) magazine will merge to create a brand new publication, BuiltView, scheduled to launch in September. It feels appropriate, in this final edition, that we celebrate anniversaries, milestones and remembrances in the Windows & Glass section.

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In our Editorial section, we spotlight a selection of our AusFenEx19 featured speakers. Peruse the full program at www.ausfenex19.com and don’t forget to register your attendance before Friday, 2 August. HIA Economist, Angela Lillicrap, provides an analysis of the current credit squeeze; WHS consultant, Maureen Kyne, commences a series on Complaints Handling, to be continued in the first edition of BuiltView; Jeff Richardson, one of our AusFenEx19 speakers, discusses the importance of an exit strategy for your business; legal eagle, Harry McDonald, outlines the impact and requirements of the Protecting Vulnerable Workers Act 2017; Kate Liptrot provides an important rundown of cyber security risks and precautionary strategies your business can take; and David Esler discusses both the history and future of sales management.

08 AUSFENEX19 SHARE THE VISION 10 ECONOMY CREDIT SQUEEZE TAKES THE SHINE OFF ECONOMY Angela Lillicrap 12 WORKPLACE HEALTH & SAFETY COMPLAINTS HANDLING NEED NOT BE PERILOUS Maureen Kyne

The Windows & Glass section opens with Ian Frame and Gary Smith recounting the 31 year history of the Australian Window Association; our Member Profile features Vin Taranto, who celebrates his 80th birthday this year; we remember and farewell industry stalwart Richard Michael, who passed away suddenly earlier this year; Doric reflects on their challenges and achievements 15 years on from a devastating plant fire; and Atlite Skylights and SchlegelGiesse celebrate anniversaries.

This edition’s Case Studies feature a commercial project from Alspec and Tweed Coast Glass on page 30, and a residential project from Paarhammer on page 32. Our Technical article continues on the topic of the National Construction Code 2019, with a focus on the changes to weatherproofing requirements; and we introduce a new Safety section in alignment with the AWA-AGGA strategy.

Events are a big part of member activity this year and the State Gala Awards Dinner series recently kicked off in Tasmania. Make sure you grab your tickets to join us in celebrating our industry.

14 BUSINESS AN EXIT MINDSET FOR BUSINESS OWNERS Jeff Richardson 15 LEGAL NEW WORKPLACE LAWS ENFORCED FOR THE FIRST TIME Harry McDonald 16 INSURANCE UNDERSTANDING CYBER RISK Kate Liptrot 18 PEOPLE SALES: EVOLUTION AT BREAKNECK SPEED David Esler

The Screens section features three Case Studies: Residential projects from both Tweed Coast Glass (page 59) and Prowler Proof (page 60), followed by a remote project for Indigenous Rangers by Crimsafe and UniSA on page 62. Our Unique Project comes from Brett Denton, BD Screens, Shutters & Blinds, and news from EHI Australia includes a profile of Young Member, Uday Sonojia, and the launch of their new Baulkham Hills showroom.

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Happy reading and we hope you join us for the next chapter of our journey with the launch of BuiltView magazine in September.

STEPHANIE GRIGG Editor Fenestration Australia Magazine

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FENESTRATION AUSTRALIA

CONTENTS

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WINDOWS & GLASS 22 HISTORY A BRIEF HISTORY OF THE AUSTRALIAN WINDOW ASSOCIATION Ian Frame & Gary Smith 26 MEMBER PROFILE VIN TARANTO’S VIBRANT LEGACY 30 CASE STUDY GLAMOROUS SHOWROOM DEVELOPMENT FOR MASERATI Alspec & Tweed Coast Glass 32 CASE STUDY REPEAT EXPERIENCE Paarhammer

36 TECHNICAL NCC2019 WEATHERPROOFING REQUIREMENTS Russell Harris 37 SAFETY TRANSPORT SAFETY: RAISING THE CHAIN OF RESPONSIBILITY 39 NEWS GALA AWARDS DINNERS DESIGNBUILD 2019 INFORMATION SESSIONS VELUX LOCK & ROLL ATLITE SKYLIGHTS VALE RICHARD MICHAEL DORIC PRODUCTS

57 SCREENS

47 PRODUCTS CIILOCK ENGINEERING DORIC PRODUCTS DECO SCHLEGELGIESSE VENTUS LOUVRES ANTHONY INNOVATIONS SOFT TECH 53 TRAINING ONLINE TRAINING FENESTRATION DIPLOMA COMPLETED TRAINING 55 DIRECTORY AWA-AGGA CALENDAR AWA-AGGA WELCOMES

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59 CASE STUDY ULTIMATE PROTECTION FOR A SEASIDE HOME Tweed Coast Glass

64 NEWS UNIQUE JOB YOUNG MEMBER PROFILE EHI AUSTRALIA

60 CASE STUDY CONVENIENCE AND SAFETY WITH FORCEFIELD® HINGED WINDOW Prowler Proof

66 DIRECTORY NSSA CALENDAR NSSA WELCOMES

62 CASE STUDY INDIGENOUS RANGER ACCOMMODATION UPGRADE Crimsafe

FENESTRATION AUSTRALIA

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WORDS

WORDS FROM Fenestration Australia Magazine is a quarterly publication of AWA-AGGA Limited and the National Security Screen Association.

JEFF ROTIN Chairman of the Board, AWA-AGGA Limited

EDITOR Stephanie Grigg SUB-EDITOR Melissa Douglas

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LAYOUT & GRAPHIC DESIGN

elcome to the winter edition of Fenestration Australia magazine. This will be the final edition of the magazine as we know it. Both the ex-AGGA Glass Australia magazine and ex-AWA Fenestration Australia magazine will come together to form a new consolidated publication, BuiltView magazine, from this point forward. This will be one of many opportunities to provide our members with exposure to a far broader range of information, articles and suppliers than each of the previous publications and associations were able to do individually.

Stephanie Grigg CONTRIBUTORS Tom Clayton, Claudene Damianakis, David Esler, Kristen Fillery, Ian Frame, Stephanie Grigg, Ian Harkin, Russell Harris, Michael Henry, Jill Johnson, Leanne Jones, Colin Kahn, Ellen Kelman, Angela Lillicrap, Kate Liptrot, Harry McDonald, Stewart McMillan, Jann O’Connor, Amanda Old, Edith Paarhammer, Stephen Parry, Alison Renwick, Jeff Richardson, David Robertson, Jeff Rotin, Vanessa Sammut, Clinton Skeoch, Gary Smith, Uday Sonojia, Alice Spence, Vin Taranto, Derek Tidey, Robert Webster, Samantha Wykes.

EDITORIAL & ADVERTISING ENQUIRIES Stephanie Grigg +61 3 9874 7622 stephanie.grigg@awa.org.au

Work continues in earnest in consolidating and streamlining the day-to-day operations of AWA-AGGA. Our new CEO, Clinton Skeoch, and the whole AWA-AGGA team have done an outstanding job of dealing with the challenges this has, not unexpectedly, presented.

PUBLISHED BY AWA-AGGA LIMITED ABN 57 629 335 208

Preparations are well underway for AusFenEx19 in the impressive surrounds of the new International Convention Centre Sydney in Darling Harbour. Much like the many other great aspects of the new AWA-AGGA, AusFenEx19 promises to set a new standard in terms of informative content, opportunities for networking and collaboration, and exhibition of the latest products, machinery and services relevant to our broad range of members. Whether large or small, I encourage all to attend the conference and take advantage of the great learning and networking opportunities on offer.

SYDNEY - HEAD OFFICE Suite 1, Level 1, Building 1, 20 Bridge Street, Pymble NSW 2073 t. +61 2 9498 2768 e. info@awa.org.au MELBOURNE - GARDENVALE 105 Gardenvale Road, Gardenvale VIC 3185 t. +61 3 8669 0170 e. agga@agga.asn.au MELBOURNE - VERMONT Suite 6, 31 Redland Drive, Vermont VIC 3133 t. +61 3 9874 7622 www.awa.org.au www.agga.org.au

As the final edition of Fenestration Australia in its current form, the team have also included some commemorative content looking back at the history of the AWA and some of the many people who have been responsible for shaping our industry.

PRINTED BY ROOSTER IMC www.rootserimc.com.au Our printer conforms to the ISO-14001 environmental management standard and the ISO-9001 quality management standard.

To the editorial team and everyone responsible for contributing to and delivering Fenestration Australia magazine, I personally thank and congratulate you on a job well done. I am sure we all look forward to seeing the next generation of this great work in the months to come.

DISTRIBUTED BY D & D MAILING SERVICES www.ddmail.com.au Fenestration Australia Magazine is proudly packaged in Biowrap, 100 per cent degradable plastic wrapping.

DISCLAIMER Copyright © 2019. All rights reserved. Reproduction in whole or part without written permission from AWA-AGGA Limited is strictly prohibited. It is impossible for the publisher to ensure that the advertisements and other material herein comply with the Australian Consumer Law Competition and Consumer Act 2010.

Readers should make their own inquiries in making decisions and where necessary seek professional advice.

COVER IMAGE AusFenEx19, page 3. IMAGE: ICC Sydney.

CONTENTS IMAGES LEFT: Understanding Cyber Risk, page 16. IMAGE: Shutterstock.

RIGHT TOP: Vin Taranto's Vibrant Legacy, page 26. IMAGE: Vin Taranto.

RIGHT BOTTOM: Convenience and Safety with ForceField® Hinged Window, page 60. IMAGE: Prowler Proof.

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FENESTRATION AUSTRALIA

WORDS

YOUR ASSOCIATIONS CLINTON SKEOCH

MICHAEL HENRY

Executive Director & CEO, AWA-AGGA Limited

Chairman of the Board, National Security Screen Association

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s this is last issue of Fenestration Australia magazine, I would like to take this opportunity to celebrate all the handwork and goodwill that has gone in to delivering the united and strong position we are in today. While every member has contributed in some and many varied ways, it is truly the sum total of this collective endeavour, action and voice that has enabled the industry, and indeed, the new Association, to be where it is today. As we sit at the midpoint of the year, I am constantly heartened by the generosity and collaborative nature embedded within the people of our industry. From seasoned campaigners, who have given so much to build what is today our industry, to the new apprentice or trainee, who is discovering skills, complexity and a real sense of achievement as they explore their area; each and every person is providing input into our varied and multi-faceted industry.

While every workplace is moulded by the customers they serve, the products they make and the people that work within the industry, we have opportunities to celebrate and recognise the truly exemplary. Whether it is in the talented enthusiasm of a fantastic apprentice, recognition of the years of sacrifice and engagement by our industry leaders, or the desire to ensure better safety outcomes are delivered, the time to celebrate them is now.

I have enjoyed celebrating with some states at their Gala Awards Dinners, and am looking forward to those still to come, where both Design and Industry Awards are bestowed on deserving companies and individuals.

The winners in the State Design Awards move through to the National Awards, with the winners announced at AusFenEx19 - giving us a wonderful opportunity to celebrate the bright future we have when it is so clear that the good are getting better and the better are excelling.

The new State and National Design Awards are within everyone’s reach. The new design categories have been devised to ensure a place for everyone, offering an opportunity to see the best that our industry can deliver – from the craftsman glazier in Bunbury installing a ‘unique shower screen’, to the amazing facade in Bourke Street, Melbourne, to the residential sweeping view so perfectly framed in Bundaberg. The opportunity to engage, celebrate and raise the bar is there for all and I personally look forward to celebrating the best of this industry in the State and National Awards.

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he first-half of 2019 has all but come and gone, and what a first-half of the year it has been! The NSSA has held two board meetings, two committee meeting days, five industry forums and three training days around the country. Despite some mixed feedback on how well or not the year has begun from a business point of view, it now appears that business is about to crank-up.

One of the most wonderful things about being the NSSA Chairperson is meeting and catching-up with everyone as we conduct our industry forums and training. It was pleasing to hear that I wasn’t the only one, with many attendees commenting - “It’s great to see you again,” “Wow, it’s been a while,” or “It’s nice to finally meet you.” Building our community and networking is one of the key purposes of the NSSA, and it is wonderful to see that these forums and training days are facilitating this.

In 2019, the NSSA was extremely fortunate to have some additional support in delivering these wonderful events. I would like to thank both ASSA ABLOY and MESHTEC for getting behind our Association and sponsoring these events.

In addition to building our community, our forums are also about sharing ideas and learning from each other. One of the biggest learning outcomes for me this year is the importance of compliance labelling. To date, our industry has been very neglectful in applying these labels to our products in line with AS 5039. As a result of our member audits, this simple little compliance label is still the biggest issue we have when it comes to product non-compliance. I know that this has been a part of the Key Messages and industry training for a while now, but I have to say it is the MOST important thing that we need to fix.

At the end of the day, the AS 5039 compliance label we place on our security doors and window screens is the only way to prove that the products we sell have been tested and manufactured to Australian Standards. By not labelling our products, we continue to provide an opportunity for nonsecurity (non-compliant) products to pass-off as security products. So, please make sure that you get your AS 5039 compliance labels and start applying them to your security doors and window screens.

I hope that everyone enjoyed attending the industry forums and training this year, and I would like to thank everyone for your effort and contribution in making these events so successful.

See you at AusFenEx19 in Sydney!

FENESTRATION AUSTRALIA

ISSUE 06

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Protection from the elements well before installation is key in maximising the service life and performance of timber windows and doors. Developed in Scandinavia using the latest water based coatings technology, Teknos timber protection systems are specially designed for industrial application ensuring finishes of the highest quality and standard.

To find out how a Teknos timber protection system can be customised to meet your needs, call 1800 630 285 or visit teknos.com.au.

Teknos is distributed in Australia and New Zealand under licence by Intergrain Timber Finishes.

EDITORIAL

CONTENTS

IMAGE ICC Sydney

EDITORIAL

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08 AUSFENEX19 SHARE THE VISION 10 ECONOMY CREDIT SQUEEZE TAKES THE SHINE OFF ECONOMY Angela Lillicrap 12 WORKPLACE HEALTH & SAFETY COMPLAINTS HANDLING NEED NOT BE PERILOUS Maureen Kyne 14 BUSINESS AN EXIT MINDSET FOR BUSINESS OWNERS Jeff Richardson 15 LEGAL NEW WORKPLACE LAWS ENFORCED FOR THE FIRST TIME Harry McDonald 16 INSURANCE UNDERSTANDING CYBER RISK Kate Liptrot 18 PEOPLE SALES: EVOLUTION AT BREAKNECK SPEED David Esler

FENESTRATION AUSTRALIA

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AUSFENEX19

EDITORIAL

27 - 29 AUGUST 2019 INTERNATIONAL CONVENTION CENTRE SYDNEY INDUSTRY CONFERENCE & TRADE EXHIBITION

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ustralia will soon again play host to one of the region’s premier glazing and window events – AusFenEx19, which is set to unfold from 27–29 August at the internationally acclaimed International Convention Centre Sydney.

AusFenEx19 is the joint industry conference and exhibition of the AWA– AGGA Limited, the National Security Screen Association (NSSA) and the Skylight Industry Association (SIA). Held every three years, AusFenEx provides all attendees with unprecedented access to an impressively comprehensive gathering of this difficult-to-reach market.

With over 700 delegates attending AusFenEx16, the 2019 event is shaping up to be even bigger. Industry leaders from all over the world attend to learn more about Australian innovation, technology and work practices, as well as the key issues that affect our local industry.

Windows and doors are one of the top ten products architects, designers and builders want to see at trade exhibitions. AusFenEx19 aims to create an outstanding exhibition of fenestration, glass and industry related products and services.

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Join us at the Welcome Party on Tuesday, 27 August, to officially launch the AusFenEx19 Trade Exhibition. For the first time, the exhibition will be open to the public, with a focus on attracting an audience from across the window, glass, security screen, building, architectural, design and certifier industries. On Wednesday, 28 August, the exhibition will be open to the wider design industry and general public, with a series of Trade Sessions running in the adjacent Exhibition Stage. The sheer scope and breadth on display this year in the exhibition area is genuinely impressive.

The high-capacity exhibition area and conference venue will be fully utilised.

The conference program aims to facilitate broad discussions on a range of important issues. Commencing on Wednesday, 28 August, with one day of plenary keynote talks from industry leaders. This will pave the way to a series of three informative concurrent breakout streams on Thursday, 29 August, where world-renowned experts address specific industry segments and audiences.

ACCOMMODATION AusFenEx19 has again partnered with ISSUE 06

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OzAccom+ to develop our Registration Portal. Not only can you register to attend the conference but also book your accommodation at the best rates in one convenient location. AusFenEx19 attendees will be provided with an enviable vantage point onto Sydney Harbour. Many accommodation options are located within walking distance of this memorable setting, catering for every budget and level of amenity.

SPONSORSHIP We invite you to take full advantage of this unique platform in the esteemed company of leading industry lights.

Download the Prospectus or contact us on 03 9874 7622 for your chance to become a key sponsor.

The AusFenEx19 Trade Exhibition and Industry Conference promises to be an event to remember, offering an unparalleled cross-section of everything glazing and window-related. Register as a delegate now to avoid missing out.

WWW.AUSFENEX19.COM REGISTRATIONS CLOSE FRIDAY, 2 AUGUST, 2019.

FENESTRATION AUSTRALIA

AUSFENEX19

EDITORIAL

ANDREW KLEIN

JESSICA ROWE AM

JAMES CASTRISSION

Master of Ceremonies Keynote: Life’s a Pitch

2019 Design Awards & Gala Dinner MC

Keynote: Crossing the Ditch & Crossing the Ice

RODGER HILLS, BPIC

NICOLE ECKELS, Glasshouse Fragrances

GEORDAN MURRAY, HIA

Keynote: Shergold, Weir & Beyond

Industry Economic Update

Women in Business Lunch

ALLISON SCOTLAND, Standards Australia

CRISTIAN SYLVESTRE, HabitSafe

CLINTON SKEOCH, AWA-AGGA

Breakout: Innovation in Standards Delivery

Keynote: The Neuroscience of Personal Safety

Keynote: Association Update

TOMMA FOLDING

FENESTRATION AUSTRALIA

ISSUE 06

SLIDING

STACKING

SOLUTIONS

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ECONOMY

EDITORIAL

CREDIT SQUEEZE TAKES THE SHINE OFF ECONOMY

ANGELA LILLICRAP Economist, Housing Industry Association

With supply having increased to meet demand, it was no surprise that house prices started to ease at the end of 2017 and buyers could have greater confidence in turning down a house if they did not like the price, knowing that there would be another one available.

Towards the end of 2018, in response to the Banking Royal Commission being conducted at the time, the banks reduced the amount of money they were prepared to lend each customer. Despite record low interest rates, with tougher scrutiny on the individual borrowers’ ability to service the loan, borrowers are now finding it harder to get access to credit which would have been readily available the previous year.

Historically, when house prices begin to fall, consumers lose confidence in the market and instead of moving they borrow against their existing property in order to undertake renovations that will

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improve both the value and amenity of the property.

In this current housing cycle, we are seeing the opposite occur – both house prices and lending for renovations activity are in decline. This counter-intuitive response can be put down to the credit squeeze impacting the amount that consumers can borrow. Consumers are not up-sizing in this market, as they are not confident that their new home will increase in value, and they are not undertaking a renovation of their existing premises because the bank will not lend them as much money as they need to achieve their dream home.

For this reason, lending for renovations activity can be seen as the bellwether to the end of this credit squeeze that has forced new home sales downwards.

Confidence in the new home market has been adversely affected by the fall in house prices, but if the main constraint on the renovations sector is simply the amount of money individuals can borrow, then any easing in credit availability will quickly flow through to new renovations work.

We also expect that the credit squeeze will end before the current house price cycle returns to growth.

There are approximately 9.4 million existing homes in Australia. Based on this and the age and size of the dwellings,

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the renovations sector generates a lot of work for the construction industry. In 2018, lending for renovations activity was valued at $3.7 billion. The latest HIAGWA Kitchens and Bathrooms Report provides comprehensive forecasts and unique insight into this important sector of Australia’s residential construction industry and the wider economy.

Once the credit squeeze eases, which we expect to occur in the second half of 2019, we believe renovations activity will increase in line with the increased availability of credit. Increased renovations activity will be seen before any material signs of the credit squeeze easing are seen in other indicators. We will be looking at this data as an indicator of when new home sales and approvals recover.

On a more positive note, as households who would otherwise be completing renovations are delayed by the lack of credit, there is likely to be a small jump in activity as these constraints are eased.

The longer the credit squeeze continues, the greater the pent-up demand will be for renovations.

Although the credit squeeze has adversely impacted the housing industry, the bottom of this downturn is still expected to be well above long term averages. This is good news for anyone in the construction industry.

FENESTRATION AUSTRALIA

IMAGE Shutterstock.com

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hen it comes to the economy, all eyes have been keeping a close watch on the credit squeeze for any signs of improvement. The credit squeeze came at a time when the natural cycle of the housing market was already beginning to cool. After five years of record levels of new homes being built, Australia’s housing shortage was finally being satisfied and the number of new dwellings being sold started to slow.

Acoustic Solutions Turn down the noise by selecting Hush™ acoustic glass Find out more at viridianglass.com

We are looking forward to seeing you in Sydney for AusFenEx19!

WORKPLACE HEALTH & SAFETY

EDITORIAL

COMPLAINTS HANDLING NEED NOT BE PERILOUS MAUREEN KYNE

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he Complaints Handling Process within any business is the most important way to learn about the experiences your employees have within your organisation.

Unfortunately, many incidents go unreported, are handled badly, or are even dismissed.

Therefore, it is critical to change the status quo when it comes to handling complaints within the workplace, as evidenced by escalating mental harm and increased death rates in spite of legislative frameworks being tightened.

300 NHS NURSES HAVE DIED BY SUICIDE IN JUST SEVEN YEARS. FAMILIES BLAME ‘BULLYING AND TOXIC CULTURE’1.

Whilst we think that it is ‘them’ and not ‘us’, the landscape has shifted and most employers across all industries are sitting on quicksand.

Employers can no longer plead ignorance – as ignorance means possible jail time when things go wrong.

It is indisputable that the current method for workplace investigations is damaging the wellbeing of participants and even causing death.

It is a world where far too often HR and those in leadership roles are not yet skilled to handle baseline complaints let alone complex issues.

External investigators tend to be appointed once the complaint has reached a perilous stage with all parties in a complete state of despair.

We must acknowledge that the warning signs are there long before the complaint becomes a complex issue: Conflict was in its infancy and escalated to this momentous level because many in leadership roles thought that it would resolve itself.

Rather than ignore an issue or get defensive and explain why the complaint is not legitimate, which never gets you anywhere, embrace the issue or criticism as an opportunity to strengthen the relationship and gain insight into what is happening in your workplace.

Remember that a person who complains, more often than not, has interest in continuing his relationship with you, and will do so if you efficiently handle the problem.

MK&A challenge the status quo and look to manage complaints differently. Our new programs for Complaints Handling and Workplace Behaviour Workshops are designed to maximise the participants experience, with participants describing our workshops like being in a flight simulator. Contact Maureen on 1300 136 146 or enquiries@maureenkyne.com.au 12

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Maureen Kyne & Associates

There are four basic steps that are effective in nearly every situation that will assist in defusing a complaint.

1. LISTEN WITHOUT PREJUDICE Hear what the person has to say without prejudging the situation. Let the person speak their mind fully, without interruption and without questioning the validity of the issue.

Before you say anything, you should fully understand what has happened and precisely why the person is upset.

2. REPEAT THE PROBLEM BACK Once you have heard the complaint, repeat it back in their words so that they know you’ve grasped their position. They might correct you on a few points but keep parroting their position back to them until they acknowledge that you’ve gotten it right. It is extremely important that you do not make assumptions on what you thought they may have meant.

3. EMPATHISE, OFFER ASSURANCE Without admitting any fault on the part of the company or placing blame on anyone, say this: “I would be unhappy if I was in your situation.

Let me see what I can do. I’ll check this out and get right back to you. I will check in on you in the next 48 hours, is this okay?”

Showing your sincerity will assist in neutralising any anger or frustration the person may feel.

In the vast majority of cases, you’ll be amazed how quickly this assurance can calm the person.

4. FOLLOW UP PROMPTLY As soon as possible, follow up with a report on what went wrong and the steps you plan to take to rectify the situation and prevent it from happening again.

Depending on what the complaint was about, it may involve following up with other people.

If this is the case, then your next step will be to formalise the Complaint Handling Process.

This is where many complaints fail and become perilous.

This article is the first in a series on complaints handling. The article in the spring magazine will focus on the developing a Complaint Handling Process.

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https://www.mirror.co.uk/news/uk-news/more-300overworked-nhs-nurses-14822382 FENESTRATION AUSTRALIA

BUSINESS

EDITORIAL

AN EXIT MINDSET FOR BUSINESS OWNERS JEFF RICHARDSON 12 Months On

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hen a business owner is asked if he or she is thinking of exiting their business the answer can be ‘yes’ or ‘no’. When a business owner is asked if they have an Exit Mindset, the answer should always be ‘yes’.

5 REASONS YOU NEED AN EXIT MINDSET, EVEN IF YOU’RE NOT READY TO EXIT, 1. Eventually EVERYONE exits. The question isn’t ‘if’ you will exit but ‘how’ and ‘when’.

An Exit Mindset means when you do exit, it’s on your terms!

2. Even if an exit isn’t on the horizon, an Exit Mindset helps you work ‘on’ the business (rather than ‘in’ it).

An Exit Mindset makes your business a better place for you to be today!

3. An offer may come to you out of the blue. The more prepared you are, the better you’ll be able to respond to the opportunity. Questions you’ll be ready to answer include: a. Is it a good offer? b. Am I personally ready to leave the business? c. What’s important to me in an exit?

With an Exit Mindset, you’re always ready to consider an unexpected opportunity.

4. A good business exit doesn’t come quickly. The best exits are the result of long-term planning and execution.

Analyse the value of your business from an Exit Mindset to uncover the real strengths and weaknesses. Then set a strategy and execute to maximise value.

With an Exit Mindset, you enjoy the benefits of maximum value while you’re in the business AND enjoy maximum sale conditions when you exit.

5. It gives you a ‘True North’. From a management perspective, an Exit Mindset gives you a reference point for all your major decisions.

With an Exit Mindset, you first ask, ‘How will this action make my business more valuable?’

AN EXIT IS NOT AN EVENT, IT IS A STAGE IN YOUR COMPANY’S LIFECYCLE. Business owners often make the mistake of thinking of an exit as an event occurring at a single point in time, ‘I’m going to exit the business in five years time.’

Big mistake. Huge! A good exit involves careful planning and execution and takes time. The generally accepted ‘average’ time frame for an exit to conclude is five years.

Just as your business has a Start Up phase, a Growth phase, and a Maturity phase, it also has an Exit phase. And this Exit Phase has four segments.

Learn about the options, the processes, the pitfalls, and the opportunities to maximise your exit.

With an Exit Mindset, you’ll be learning along the way.

2. STRATEGY Identify the areas of your business where you can most maximise the value of your business for a potential buyer.

With an Exit Mindset prior, you’ll save significant time in this area.

3. EXECUTION Interviewing brokers, briefing them and receiving proposals then strategies, preparing ‘sales’ materials, preparing a list of possible buyers, reaching out to them, meetings, agreements in principal, letters of intent, due diligence, more negotiations... you get the picture.

With an Exit Mindset, your execution will be more effective and more efficient.

Having an Exit Mindset means working on the parts of your business where you can maximise the value.

According to research of 45,000+ SMEs in the United States of America, Britain, Canada and Australia, there are eight key factors a business owner should focus on to maximise the value of their business: 1. Financial performance.

2. Growth potential.

3. Dependence on one party.

4. Cash flow.

5. Recurring revenue.

6. Differentiation.

7. Customer score.

Each of the above eight points has a number of influencing elements. As a business owner, you need to know how your business is performing against each element so you focus on the right areas.

SO, WHAT DOES IT MEAN TO HAVE AN EXIT MINDSET? You need just three things: 1. COMMITMENT Holding the concept of an Exit Mindset close to your heart gives your head the strength to ‘stay the path’, acting only in line with this concept.

2. A FRAMEWORK Making your business ‘better’ is a vague and ill-defined concept. With all good intent, bad decisions can be made if there is no clear framework for decision making.

Set a clear framework based, for example, on the eight key factors research has indicated.

3. UNDERSTANDING

4. TRANSITION After the deal is done, you’re not DONE. Typically, the buyer will want the owner to stay with the business for a period of time after handover. While not 100 per cent mandatory, rejecting an Earn Out phase would likely impact the deal.

With an Exit Mindset, you’ll have

Jeff will be speaking at AusFenEx19 on Thursday, 29 August. Contact Jeff on 0423 694 338, jeff@12monthson.com or linkedin.com/in/jeffreyianrichardson ISSUE 06

KNOW YOUR NUMBERS

8. The owner’s personal impact.

1. EDUCATION

Jeff Richardson works with business owners as an Exit Mindset Advisor. Having started and exited four businesses in his career, he has experienced the best and the worst of exits. He is committed to helping hard working business owners maximise the value they have in their business.

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carefully considered what’s important to you in an exit and will negotiate this stressful period with a clear mind.

WINTER 2019

Understand your personal feelings regarding an inevitable exit - helping you exit well when the time is right.

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LEGAL

EDITORIAL

NEW WORKPLACE LAWS ENFORCED FOR THE FIRST TIME in Australia on working holidays, student and vocational education visas. The FWO alleges that they were not provided with their superannuation, annual leave and personal leave entitlements.

HARRY McDONALD Solicitor Greenhalgh Pickard Solicitors

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he Federal Government’s amendment to the Fair Work Act through the Protecting Vulnerable Workers Act 2017, now requires employers disprove wage claims made in a court if they don’t meet their recordkeeping or pay slip obligations and cannot give a reasonable excuse.

Acting Fair Work Ombudsman, Kristen Hannah, said that, “Businesses who don’t meet record-keeping or pay slip obligations and can’t give a reasonable excuse need to disprove allegations of underpayments in court.”

The business faces penalties of up to $63,000 per contravention, while one of the directors could be fined more than $25,000.

The High Court case of Bendigo Regional Institute of Technical and Further Education v Barclay [2012] HCA 32 (Barclay) in 2012 gives some indication as to how the courts would treat a reverse onus claim. It said that if oral evidence given by the employer was accepted as reliable then it would be capable of discharging the burden of proof on the employer.

WHAT SHOULD YOUR BUSINESS DO?

WHAT DOES THIS MEAN FOR BUSINESSES?

This is referred to as a ‘reverse onus of proof’. The change in the law is now getting its first workout in court.

Potentially, it has wide-reaching implications for businesses across the country.

Businesses need to have the right systems, tools and processes in place to support them. The better your systems, the less time you will spend maintaining them and the more time you can spend ensuring your business is as successful and profitable as possible.

If this case is successful, the barrier to prosecuting businesses in Australia facing allegations of underpayment or recordkeeping obligation breaches will be significantly lower.

A rigorous payroll system can ensure that a business is adhering to its obligations not just with respect to minimum wage and entitlement laws, but also recordkeeping obligations.

The Fair Work Ombudsman (FWO) has commenced their first case using the new laws against a sushi fast food operator in Brisbane.

Businesses will bear the brunt of the responsibility and the cost of putting their records and evidence into a form the court will accept and proving the allegations against them are untrue.

Your payroll system won’t just be the software you use, but the protocols and procedures you have in place.

Previously, the onus was on the employee and the Fair Work Ombudsman to prove the allegations against the employer.

IMAGE Shutterstock.com

The FWO said that employers have been able to exploit a loophole to avoid prosecution because of their failure to keep wage and other records.

require a business to prove that it’s more likely than not that the allegations are untrue.

As part of their auditing activity, Fair Work Inspectors discovered that, between October and December 2017, the business allegedly breached workplace laws by failing to keep proper time and wages records and failed to issue pay slips to employees. The FWO is also alleging that the business underpaid nine workers across two outlets a total of $19,467 in entitlements.

The workers, who were all South Korean nationals in their early 20s and 30s, were FENESTRATION AUSTRALIA

The standard of proof the courts will use to assess a business’s evidence is the balance of probabilities, which would

If you’re concerned that your business may not comply with its obligations, call Greenhalgh Pickard Solicitors today on 07 5444 1022 to organise an obligationfree compliance audit.

Harry McDonald is a solicitor admitted to practice in the Supreme Court of Queensland, practising in the Commercial and Property Law team at Greenhalgh Pickard Solicitors. Within commercial law, Harry has a keen interest in employment law and enjoys assisting commercial clients in all areas of their employment and industrial relations with experience in employment contracts, sub-contractor agreements, restraint clauses, unfair dismissals, general protections, workplace policies and guidelines, and general HR advice.

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IMAGE Shutterstock.com

EDITORIAL

UNDERSTANDING CYBER RISK As the world has become more digitally enabled, so too has the risk of compromise for businesses via digital entry points.

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he various forms of cybercrime are a critical business risk, and research from the Australian Small Business and Family Enterprise Ombudsman paints a grim picture. The recent report, The Small Business Cyber Security Best Practice Guide, indicated small businesses represented 43 per cent of all cyber attacks last year. In the spate of ransomware attacks that occurred in 2017, 22 per cent of affected businesses could not continue operating for a period of time.

Cyber attacks come in many forms, including: • Email phishing: Phishing attacks are hoax emails, designed and worded to appear as if they’re received from a trustworthy source, such as a bank or other financial institution. They aim to entice you to click on a malicious link that can lead to a viral infection of your systems, or ask you to input data, such as your login credentials for your bank, which is then taken and used illegally.

The risk of compromise is not limited to a single errant transaction. There are cases where a system has been compromised and the aggressor monitors communications moving in and out of a business, and creates imitation emails regularly, damaging the business in small ways each time.

• Malware: Malware is software sent to you that, if opened or run, infects your computer, device or network. This can then be used to skim information from keyboards as keys are pressed, or provide external access to an unauthorised user in a remote location.

• Ransomware: This software is similar to malware in its delivery, but it locks your system or network down until a ransom is paid to restore access.

• DDoS: A direct denial of service attack bombards your network with requests 16

and locks up your system from functioning normally. This is often used by groups such as the hacker group Anonymous to shut down targeted websites.

WHAT PRECAUTIONS CAN YOU TAKE? According to the Australian Small Business and Family Enterprise Ombudsman data, fewer than one in three businesses with less than 100 employees take active preventative measures against cyber security breaches, and 87 per cent of small businesses believe antivirus software alone is enough to protect them from the above. This is often not the case.

The first thing to examine is the potential entry points for attacks into your system and this can include point of sale systems, mobile devices used by staff, or allowing people to dial into your systems using a virtual private network (VPN). Once you are aware of where your business may be exposed, you can take appropriate action to protect systems.

The goal for most cyber attacks is the collection of data, so make sure you have offsite copies of all your critical records. Running data backups daily, or throughout the day, will allow you to restore your system should it become compromised.

If your employees are using mobile devices provided by the company, you can set up network restrictions that prevent access to services like online banking, or your network. This will also prevent an accidental loss of a device potentially opening a route to your information.

Provide employee training to increase awareness on the types of cyber attacks and the need to implement strong system password controls. Consider implementing two-step security on your devices or network, meaning that both a password and a code, sent via email

or SMS, will be required to access the network.

IMPACTS BEYOND DATA LOSS There is an incorrect assumption that a cyber-attacks will cause damage to systems and only technology will be affected. The impacts can be far greater.

A cyber-attack could compromise your data, your premises, your clients’ data and your ability to operate. It could also harm your reputation and brand, and introduce you to the regulator. There may be significant financial implications, such as fines or penalties, from the regulator or ongoing costs associated with data restoration and repairing your systems and network. Downtime may inhibit your ability to trade resulting in lost income putting pressure on your cash flow.

PROTECT YOUR BUSINESS WITH CYBER INSURANCE Cyber insurance can help minimise the loss caused by a cyber incident by covering the costs associated with restoring your business systems and incident management, including technical experts, forensic investigations and legal representation.

Business’ cyber insurance needs vary depending on their reliance on technology and the internet and the type of data they hold. Cyber insurance policies also vary. Your risk and insurance adviser can help you understand your cyber risks and help you navigate the complex cyber insurance market by tailoring an insurance solution for your business.

Speak to one of our experienced risk and insurance advisers to see how we can help tailor insurance cover that’s right for your business. Call 1300 242 136, email info@abphillips.com.au or visit www.abphillips.com.au

DISCLAIMER: The information provided in this article is factual information only and not intended to be advice about which financial products are suitable for your circumstances. Before you make any decisions about whether to acquire an insurance product we recommend you obtain advice by contacting an AB Phillips risk adviser.

ISSUE 06

WINTER 2019

FENESTRATION AUSTRALIA

WORDS Kate Liptrot

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FENESTRATION AUSTRALIA

ISSUE 06

WINTER 2019

17

PEOPLE

EDITORIAL

SALES EVOLUTION AT BREAKNECK SPEED with creative solutions.

DAVID ESLER Principal, Kaizen Executive

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re you keeping pace with way things are changing, particularly in sales? Did you know that from evolution to now, we have changed the way we approach selling products and services 14 different ways? It started with the basic Barter system (Est. 6000BC) to the most recent Challenger Profile, which many of you may have heard me talk about in my sales training programs. Now, this is moving digitally towards Social Selling, where there are so many more tools and tactics available to us.

So, what is this social selling stuff? Before we move into the future, let’s take a quick look at where we have been: • How to win friends and influence people – initially set in the 1930s, this sales process evolved in a ‘true relationship and trust era’. This Dale Carnegie book was first released in February 1937 and is still in the top 20 books sold by Amazon today, and a great Sunday afternoon read for those of you who are that way inclined.

• In the 1960s, the process of Professional Selling Skills (PSS) was introduced (I remember doing this training early in my career). This course is still available nationally through many different training organisations for those of you who missed out.

• PSS was quickly followed by FAB, USP, Solutions Selling, LAMP, Strategic Selling, SPIN, Value Selling and finally Challenger Selling (for those of you who do not know what these acronyms mean, they are in the fine print at the end of this article1). I am sure that I don’t need to go into Challenger Selling in detail; however, this methodology is designed to encourage sales professionals to challenge their customers and prospects to come up

Now, I am sure that you want to know what this ‘Digital Social Selling Era’ means for our sales professionals (present company included). Let’s have a look at some statistics2: • 90 per cent of top sales performers now use social media as part of their personal sales growth strategy.

• Just under 50 per cent of the above meet or exceed KPI targets. This sits against 38 per cent who do not use a social media strategy. When mathematically calculated against the Challenger top performers, these numbers show that the assistance of a social media strategy improves your success rate by just under 21 per cent.

• Once you have found the appropriate person or company you want to work with, and have done some online intelligence work (and no, this is not stalking), then you have the vehicle to leverage the contact - enabling you to move through the sales and buying process at a far quicker pace.

So, what’s next? Where will we be in 2025 and beyond? I can’t answer that directly, but I can give you some insight into some of the predictions that have been presented to me through my readings.

The five things that stand out are3:

• 67 per cent of the ‘buyer journey’ is now done digitally. If you don’t have a digital presence, you will go unnoticed.

• Technology will continue to increase at speed and it will remove some mundane tasks and administration.

• Over 90 per cent of decision makers never return cold calls, but they will look at your profile if you have an online presence.

• Sales professional numbers will increase, but they will be more specialised in products, service and professionalism.

• Nearly 60 per cent of businesses do not have a social media strategy. Given the above, best we all get online.

• Relationships will be a strong part of selling again as people build partnerships and the challenger model strengthens.

There are so many new and wonderful tools in our sales armoury that many of the sales professionals I work with don’t realise exist or don’t know how to use. So, let’s explore some of them: • Finding prospects is now easier than ever. Let’s start with LinkedIn, who have over 600 million member accounts. I believe that if you are in selling and not on LinkedIn, you are missing out on the opportunity of tapping into professional networks as well as being able to research the decision makers in your target sector.

Once you identify the decision maker, just skip the traditional ‘gate keeper’ and go straight to your target.

• Using your newly developed online presence means that you can concentrate on your target audience rather than just random contacts. Do

1

FAB - Features, Advantages & Benefits; USP - Unique Selling Proposition; LAMP - Large Account Management Process; SPIN - Situational, Problem, Implication, Need-Payoff Questions.

2 MacDonald, Steven. March 2019 Article, ‘38 Social Selling Statistics: How to Master the Art of Social Selling’.

3 James, Geoffrey. Inc.com, Sales Source blog, ‘Ways selling will change by 2024’.

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this through online intelligence using Facebook, Twitter, Google+, LinkedIn, Snapchat, YouTube, Pinterest and Instagram to name a few.

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• Measurement will increase – Big Data will take over reporting and provide solutions rather than just questions.

• Sales Management will become a discipline like sports coaching, marketing or other leadership roles.

To round out this discussion, if you are in sales and all of this seems foreign to you, you can do a number of things: • Retire and travel around the world.

• Leave sales and get into another discipline… but you won’t get away from digital that’s for sure!

• Embrace the era: use technology and let artificial intelligence (AI) or Siri do all the mundane tasks you hate, such as reports, administration and expenses; which lets you get on with what you like doing… selling.

David Esler is the Principle of Kaizen Executive. For more information or a more effective sales team, contact David on 0420 905 580 or visit his website at www.kaizenexec.com.au

FENESTRATION AUSTRALIA

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WINDOWS &GLASS

CONTENTS

IMAGE Paarhammer

WINDOWS & GLASS

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22 HISTORY A BRIEF HISTORY OF THE AUSTRALIAN WINDOW ASSOCIATION Ian Frame & Gary Smith 26 MEMBER PROFILE VIN TARANTO’S VIBRANT LEGACY 30 CASE STUDY GLAMOROUS SHOWROOM DEVELOPMENT FOR MASERATI Alspec & Tweed Coast Glass 32 CASE STUDY REPEAT EXPERIENCE Paarhammer 36 TECHNICAL NCC2019 WEATHERPROOFING REQUIREMENTS Russell Harris 37 SAFETY TRANSPORT SAFETY: RAISING THE CHAIN OF RESPONSIBILITY

FENESTRATION AUSTRALIA

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39 NEWS GALA AWARDS DINNERS DESIGNBUILD 2019 INFORMATION SESSIONS VELUX LOCK & ROLL ATLITE SKYLIGHTS VALE RICHARD MICHAEL DORIC PRODUCTS 47 PRODUCTS CIILOCK ENGINEERING DORIC PRODUCTS DECO SCHLEGELGIESSE VENTUS LOUVRES ANTHONY INNOVATIONS SOFT TECH 53 TRAINING ONLINE TRAINING FENESTRATION DIPLOMA COMPLETED TRAINING 55 DIRECTORY AWA-AGGA CALENDAR AWA-AGGA WELCOMES

21

HISTORY

WINDOWS & GLASS

A BRIEF HISTORY OF THE AUSTRALIAN WINDOW ASSOCIATION IAN FRAME REMEMBERS, 1988-2008

Executive Director, Australian Window Association, 1988-2008

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ignificant credit for the formation of the Australian Window Association (AWA) should go to Chris Logan who allowed me the time, while working at Wideline, to set the groundwork for establishing the Association.

In 1988, outside interests were impacting on the window industry while the window manufacturers themselves had no voice. The builder associations, the extruders, the glass industry and the timber suppliers already had their own effective associations, but there was no industry body for the Australian window manufacturers.

So, I started ringing the other major manufacturers of the day (Airlite Windows, Boral Windows, Clearview Windows, Dowell Windows, Comalco Fabricators, Stegbar, Trend Windows and Vincent Windows) and arranged an informal meeting in Parramatta where I ran the idea past them.

My biggest fear at the time was they would try and run over each other in the carpark, but they lunched together, discussed the possibility and then supported the idea.

The biggest supporters were Roland "Roly" Clark of Airlite and Don Summergreene of Trend. All nine CEOs agreed to meet again and after a couple of years of analysing the industry’s strengths and weaknesses, it was agreed to employ a CEO and formally set up the Association.

After several interviews, it became apparent that someone was needed who understood windows and, reluctant to lose

any of their employees to the cause, the window companies offered me the role. Chris gave me a big send off from Wideline and my income was suddenly halved, but I was on a mission.

A lot had to be done. Our AS 2047 was out of date and not recognised by the Australian Building Codes Board (ABCB).

Energy efficiency had started to rear its head. I soldiered on, working out of my Turramurra garage until 2004.

Unquestionably, my greatest contribution to the AWA was when I convinced Tracey Gramlick (then Technical Manager of Architectural Products at Capral Aluminium) to come and work for the Association. Tracey was magnificent in her role, establishing certification and instigating factory audits.

AS 2047 was called up into the Building Code and the AWA forged ahead. Membership flourished. Training became a major drive in raising the standard of our industry, and the builders’ awareness of certified products improved greatly.

The AWA partnered with the HIA in setting up the Building Products Innovation Council (BPIC).

In 2008, I achieved my second major achievement by retiring and working for the next 12 months assisting with a succession plan to install Tracey as the CEO. Needless to say the AWA had become one of the leading industry associations in Australia and I am very proud to have played a part in its success.

There are three other unsung heroes of the AWA – Virginia Frame, who assisted me, her husband, in doing his job successfully for 20 years, Roly Clark, who gave such invaluable leadership over so many years in the initial stages of the Association, and John Mannile, who played a major role in establishing and training the AWA auditors.

modernisation of the logo.

A BRIEF HISTORY OF OUR AWA

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riven by the introduction of a seven year warranty, adopted by the housing industry and other outside interests, a group of forward thinking people from the window industry got together and, in 1988, a decision was made to create the Residential Window Manufacturers’ Association (RWMA).

The RWMA commenced operation from Ian Frame’s garage in New South Wales with two full time staff, Ian and Virginia Frame.

There were eight founding members Airlite, Clearview Aluminium Windows, Dowell Windows, R&W Vincent Pty Ltd, Stegbar, Trend Windows, Wideline Pty Ltd, and Wunderlich Windows.

Over the last 31 years, there have

22

been significant achievements by the Association and committed volunteers and employees. It is important that we remember some of these achievements and recognise some of the people involved.

In 1992, the Engineering Production Certificate (EPC) was developed and launched at Mt Druitt TAFE, New South Wales. The RWMA developed the Aluminium Fabrication Modules for the EPC with a grant from the Education and Training Foundation.

The Association’s name changed to the Residential Window Association (RWA) in 1994 - reflecting the expansion of membership to industry suppliers and service providers along with a ISSUE 06

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The RWA established a National Performance Labelling Scheme. RWA Certification was supported by the CSIRO who arbitrated on issues of noncompliance. This was the beginning of product performance labelling which is still in place today.

The RWA held its first window industry conference at the Sea World Nara Resort in 1995. The theme of the conference, ‘On the Right Track’, was fitting considering the success of the Association to date.

1996 was an eventful year, with many achievements. The Window Energy Rating Scheme (WERS) was launched to industry by Senator Warwick Parer AM, Minister for Resources and Energy.

In what became one of the pillars of the Association, the first RWA fenestration courses were delivered by the University of New South Wales.

FENESTRATION AUSTRALIA

WORDS Gary Smith

IAN FRAME

HISTORY

WINDOWS & GLASS

01

02

03

04

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After countless hours of work to the RWA technical and standards committees from Association members, AS 2047-1996 is published. This voluntary standard introduced the requirement for the testing and labelling of the structural and water performance of all window products.

On 28 September, 2001, five years after it was launched to industry, WERS was launched to consumers at the first AusFenEx by Gwen Andrews, Chief Executive, Australian Greenhouse Office.

Held at the Sydney Exhibition Centre, the trade exhibition hosted over 70 exhibitors and attracted over 2,500 visitors.

Association’s strategic plan, including extensive consultation with members.

After many questionnaires, interviews, industry and board meetings, a new strategic plan is developed with four key areas of focus - membership, technical, compliance, and training and skills development.

In 1997, the RWA applied for the inclusion of AS 2047 in the Building Code of Australia (BCA) - playing an important role in the industry we work in today.

In 2003, Tracey Gramlick was employed as the AWA Technical Director, making a significant impact in many areas of the Association including technical, accreditation, energy and training.

2008 sees three other milestones for the Association: The Australian Fenestration Training Institute (AFTI), the AWA’s Registered Training Organisation, is born; WERS Commercial was launched in readiness for the coming legislation for energy efficiency in construction; and Windows, the AWA newsletter becomes a glossy quarterly magazine.

In 1998, the RWA NATA Accreditation Scheme introduced annual factory audits of member products in line with proof of compliance to AS 2047–1996. Today, the AWA-AGGA NATA Accreditation Scheme is one of the most credible schemes within the building industry and is recognised by both industry and government.

Moving away from a sole focus on residential windows, the RWA was rebranded as the Australian Window Association (AWA) Incorporated in 1999 - expanding the membership base to include both residential and commercial window fabricators.

The first combined window and glass industry Conference and Exhibition was held at the Royal Pines Resort, Gold Coast, Queensland in 1999. At the conference, $100,000 is presented to the Australasian Window Council (AWC) from the Australian Greenhouse Office and the Commonwealth Department of Primary Industry and Energy as part of the $1.2 million project to nationally implement the Window Energy Rating Scheme.

AS 2047-1999 Windows in Buildings Selection and Installation was enacted in the BCA in 2000. This was made possible with the support of the Housing Industry Association, Master Builders Australia, Australian Institute of Building Surveyors, Building Designers Association and the Australian Consumers Association.

FENESTRATION AUSTRALIA

In the same year, energy efficiency requirements for new housing are introduced into the BCA Housing Provisions, reaffirming the importance of the work that had been taking place on the Window Energy Rating Scheme since 1999.

In 2004, the first two Window Certificate training courses are completed in Tasmania and Victoria. Due to demand, extra courses were scheduled for Western Australia and New South Wales. These courses formed the basis of AFTI courses today.

In 2009, WERS remained the rating tool for windows in energy software packages as the Federal Government supported a move to increase to a six-star energy rating for all Class 1a Residential Buildings. The AWA head office moved to a larger premises in Ridge Street, Gordon, New South Wales, and the AWA Melbourne office is established in Burwood, Victoria.

The same year saw the AWA move into a new office and training facility in Merriwa Street, Gordon, New South Wales.

In 2010, the AWA launched an annual scholarship to provide young people with

In 2005, WERS ownership transferred from the Australasian Window Council (AWC) to be a wholly owned entity of the AWA. The Federal Government endorses the increase to a five star energy rating for all Class 1a Residential Buildings and WERS became the rating tool for windows in energy software packages.

01 The first office of the Residential Window Association in 1995: Virginia Frame and Brian Stevens in the garage at Turramurra, New South Wales.

In 2006, the Design Awards are launched with three categories: Best Use of Windows and Doors, Most Innovative Component and Showroom of the Year.

03 Roland "Roly" Clark was presented with his AWA Life Membership in 1999. AWA Life Members (left to right): Colin Forster, Roland Clark and Don Summergreene.

As the AWA celebrates its 20th anniversary in 2008, Tracey Gramlick becomes Executive Director and CEO. With the change of Executive Director, the Board begins work on the ISSUE 06

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02 Standards Australia Meeting, 15-16 August, 1995.

Left to right: Chinam Si (Standards Australia), Brian Worrall (Aluminium Development Council), Geoff Roberts (CSIRO), Ian Bennie (Ian Bennie & Associates), Don Begley (Stegbar), Stephen Harrow and Tony Gramlick.

04 WERS launched to the public at AusFenEx 2001: Roger Leeming, AWA Supplier Board Member and General Manager of Pilkington Glass (left) and Gwen Andrews, Chief Executive, Australian Greenhouse Office.

05 Ian Frame with his team in 2003. Left to right: Peter Lyons, Tracey Gramlick, Virginia Frame, Ian Frame and Kay Finch.

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HISTORY

WINDOWS & GLASS

06 a $2,000 bursary towards their tertiary education in design, technology or engineering.

That year, the Sustainable Window Alliance (SWA) project is completed. The project developed a model to estimate future impacts of installing energy efficient windows into new residential homes. The alliance was made up from representatives from the AWA, AGGA, Sustainability Victoria and included experts where required.

The second AusFenEx, now a joint conference and exhibition of the AWA and AGGA, was held on the Gold Coast in August, 2011. The conference theme is ‘One Vision, One Passion, Our Future’ - a fitting theme given the merger of the two Associations in 2019.

In 2012, the Efficient Glazing website was launched, giving members access to three tools - an energy tool showing the improvements in a home’s energy efficiency by using higher performing windows; a wind load calculator to accurately assess site ratings; and the AS 1288 calculator to work through glass selection.

Also that year, the very first AFTI online training course was launched. From this initial step, 11 online courses are now offered and over 4,200 courses have been completed over six years.

In 2013, the AWA joined forces with the Skylight Industry Association (SIA) and the Australasian Institute of Surface Finishing (AISF) Association to launch Fenestration Australia, the national annual conference and exhibition for the broader fenestration industry.

In March, as part of member education, a group of 30 AWA members and two AWA staff attended an eight day tour of Guangzhou, China, which included the 19th Aluminium Windoor and Façade Exhibition, factory tours of the Kam Kui aluminium extrusion plant, Silver 100 window and door factory and Xinyi Glass, and visits to local attractions.

In 2014, another educational trip was arranged for members - 22 AWA members spent nine days traveling across Germany, visiting Fensterbau and AWA member factories, Kömmerling, profine and Schüco.

AS 2047-2014 Windows and External Glazed Doors in Buildings is published.

The new Standard adds provisions for hinged glazed doors and requirements for 24

07 windows and doors in corner situations.

Many of the changes were based on the Industry Code of Practice developed by the AWA Technical Committee in 2007.

has enabled us to access economies of scale, share costs and remove duplicated services, creating a more effective industry association.

In February 2015, the AWA introduced market surveillance to supplement the existing audit program with the random purchase and independent testing of window and door systems from the marketplace.

The combined strength of the Association represents the total industry - enabling us to communicate and advocate with a strong, consolidated, consistent voice to our members and all of our stakeholders.

Later that year, AFTI created a Fenestration Diploma. There are now over 20 people who hold the diploma.

In August 2016, AusFenEx16, the third AusFenEx and second joint conference and exhibition of the AWA and AGGA, was held at the Gold Coast Convention and Exhibition Centre.

In November 2016, the AWA went viral with the launch of the AWA Installation Video Series on YouTube, Phase One of the AWA Installation Project. In a little over three years, the videos have gained over 140,000 views.

In 2017, through a generous grant from the Office of Environment and Heritage New South Wales, the AWA developed three informative videos to enhance the understanding of energy efficiency in fenestration (glazed window and door) products. These videos have had over 5,500 views to date.

In 2018, with the addition of the NSSA into the AWA secretariat, and to cater to a broader industry audience, Windows magazine received a name change.

Fenestration Australia Magazine, a 76 page publication, is distributed to 5,000 subscribers with a readership of approximately 15,000 worldwide.

At this time, after 30 years of operation, the AWA is the peak body of the fenestration industry with a membership of over 600 window manufacturers and suppliers throughout Australia and overseas. In the most important move of 2018, a working group from the AWA and the AGGA boards looked at the opportunity of merging the two associations together to form one stronger industry body.

In 2019, the AWA and AGGA are now one Association, AWA-AGGA Limited.

The creation of AWA-AGGA Limited ISSUE 06

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AWA-AGGA Limited is the peak Association representing over 1,000 member companies - including window manufacturers, glass manufacturers, glass processors, merchants, glaziers and suppliers of supporting machinery, services and materials. We endorse compliant, sustainable and fit-forpurpose products and provide services to members that support their efforts to operate successfully.

SHARE THE VISION In acknowledgement of the many companies that have dedicated staff, and the individuals who have given time in making the Association what it is today, we would like to thank you for your contributions over the last 30 years. In particular, we would like to thank our two past Executive Directors, Ian Frame (20 years) and Tracey Gramlick (10 years), for leading the AWA to where was at the end of 2018.

We look forward to our next chapter as AWA-AGGA Limited.

This is the last edition of Fenestration Australia magazine. As a result of the merger, Fenestration Australia (AWA) magazine and Glass Australia (AGGA) magazine will merge to create a brand new publication, BuiltView, taking us into the next phase of our Association’s evolution.

06 Left to right: Tracey Gramlick, Marcia Falke, Chair, National Fenestration Rating Council (NFRC), and Ian Frame.

07 Some of the AWA team at Fenestration Australia 2018, celebrating the Association's 30th Anniversary. Front row, left to right: Gary Smith, Communications & Marketing Manager, Tracey Gramlick, Executive Director & CEO, Suman Chhetry, Sustainability Manager, Sarah Sewell, Senior Administrator. Back row, left to right: Molly Smith, Member Services, Stephanie Grigg, Graphic Designer & Marketing Officer, Megan Smith, Event Coordinator and Russell Harris, Technical Manager.

FENESTRATION AUSTRALIA

MEMBER PROFILE

WINDOWS & GLASS

VIN TARANTO’S VIBRANT LEGACY

As a dedicated member of the Victorian Glass Merchants’ Association (VGMA) for 15 years, as well as holding the Vice-President position for two years, Vin has been a linchpin of our industry for decades. Since founding Taranto Glass back in 1963, he has worked extremely hard to provide his entire client base with honest service coupled with quality workmanship.

On marking this milestone, Vin shares some highlights of his epic journey.

“My career in the industry started with Bremner Glass in 1960–63, doing deliveries and learning the trade.

In 1963, I started the Taranto Glass business, working out of a shed on my parents’ farm in Bangholme, Victoria, with my wife, Carmel,” he begins. “She worked with me for 12 years, both in the office and on the factory floor when required.

“As the company was going well, we shifted to Dandenong and built a small factory in Frankston Road. The business grew steadily, employing 30 people by the end of the 1970s. We commemorated the company’s 50th anniversary a few years ago at the Dandenong Town Hall.”

The business continued to grow. “We developed adjoining properties, then built a larger complex ourselves,” Vin says. “In 1973, with further expansion on the cards, we opened another branch in Wonthaggi. As the years went on and we kept expanding, I found that I couldn’t manage it on my own and sold the Dandenong business to Oliver Davey in 1985.”

As the Wonthaggi business grew, and much to Vin and Carmel’s delight, so did the family involvement.

“In 1985, my eldest son Michael, then an accountant, decided that it would be more lucrative fabricating windows than it would be to continue with accounting,” says Vin. Working with family suited Vin 26

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perfectly. “Michael and I started up Seelite Windows and Doors together,” he says.

“I wrapped up with the business in a full-time capacity by the time I was 50, and the boys eventually took over, creating multi-million-dollar businesses now employing over 200 people. Our sites have expanded over the years, with son Kevin heading up Moorabbin with grandson Anthony, son Paul and grandson Emmet managing Inverloch, grandson Mark managing Wonthaggi and Leongatha, and grandson Scott running Korumburra.”

With the success of each of our locations, the business’s profile is considerable. “I now have three sons and four grandsons running the businesses between them – Seelite Windows and Doors, Talum Windows, Taranto Glass, Taranto Windows and Doors, and Taranto Windows and Glass,” he says.

“I’m still amazed at some of the projects they’ve completed.”

The notable projects Vin refers to have attracted widespread attention for their vision and quality workmanship. “One example is the completion of Bunjil Place for the City of Casey, an extraordinary project which has been compared in some quarters to the Sydney Opera House,” he states proudly.

Having reached 80, Vin is enjoying reflecting on his achievements. “I’m proud of the fact that we’ve completed numerous demanding jobs with the company over the years, from small to mega-scale,” he reflects. “We’ve worked on hospitals, universities, warehouse and apartment blocks, both in Victoria and interstate.”

With this series of impressive projects, Vin finds some particularly memorable. “One of our company’s highlights was supplying a sample sliding door unit for a racecourse in Dubai eight years ago, where we were competing against four other international companies,” he remembers. “Being awarded the contract for that project was personally very rewarding.”

Having been in the business for almost six decades, Vin has seen virtually everything undergo a major evolution. “Glazing’s changed dramatically now, FENESTRATION AUSTRALIA

WORDS Jill Johnson

V

in Taranto, one of the industry’s most respected veterans, has recently celebrated his 80th birthday. For this widely respected industry professional, the experience he’s amassed throughout his journey in every aspect of the craft is worth celebrating.

01

WINDOWS & GLASS

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04 almost beyond belief,” he confirms. “When I think back to our first load of toughened glass, everything was completely different. After sending the templates to Pilkington in Sydney, we had to wait six weeks. They returned our templates a month later telling us that they didn’t have enough information!

Fortunately, everything’s become unbelievably more efficient.”

Changes in technology have been stunning. “When we started, there was only 3 mm and 6 mm drawn glass available – at that stage, it wasn’t even float,” Vin remembers. “They barely even sell 3 mm glass now, that’s how far we’ve come. Two of our factories even have CNC machines!”

The lack of safety features for workers when Vin first started out would make your toes curl. “The powerful lifting devices they have now were nonexistent,” he says. “They didn’t have vacuum lifters – we just carried glass around with canvas slings, and everyone ended up with a crook back. It blows me away to think about how much things have changed…for the better.”

These positive changes extend to Vin’s own businesses. “Another thing that’s changed dramatically has been glass handling,” he adds. “Back when I started, there was no such thing as glass racks on trucks. All glass used to be delivered in cases – no cranes. You would just slide it off the back of the truck, unpack it and put it away.”

Another development that impresses Vin is the dizzying range of sizes available. “The options have increased tenfold, with some truly impressive capabilities,” he says. “A number of years ago, we supplied and installed the biggest double-glazed unit Pilkington has ever produced, for a place that was later caught in the Ash Wednesday bushfires. Some of the panels broke during the fire – but the glazing FENESTRATION AUSTRALIA

MEMBER PROFILE

05 held together, saving the house from getting burnt down.”

With his 80th milestone checked off, Vin values his three-generation legacy. “I’ve now got 16 grandkids and three great-grandchildren,” Vin says. “One of my grandsons started with the business two years ago, another one nine years ago. Having the grandchildren there at my birthday was great. I was amazed that they’d listened so carefully to things I told them about the business world so many years ago, even though I thought they weren’t interested at the time.

“I’m also extremely proud of the remarkable achievements and success of my two other children, daughter Ann-Marie and son Brian, both for many years in the entertainment industry and forging very rewarding careers.”

In reflecting on his 80 years and every success in that journey, he says his greatest achievement by far is that of his family. He is incredibly proud of each of his sons, his daughter and grandchildren - their work ethic and commitment to meeting every challenge.

With such an influence on our entire industry, it’s a sure bet that Vin’s influence will continue to be felt by many more.

01 Taranto Glass & Screens premises in Wonthaggi, Victoria.

02 Vin Taranto, without harness, fitting the glass clock-face on the Dandenong Town Hall in the 1970s, "I had no safety harness, hanging out in mid-air."

03 Vin Taranto outside his parent's shed in Bangholme, 1963, the first premises of Taranto Glass.

04 Vin in the showroom of the Kirkham Road premises, Dandenong, in the 1970s.

05 Portsea Project: built into a Portsea cliff-face, this difficult site presented many logistical challenges for Vin and his team.

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27

Australian Glass Group’s exciting new range of high performance soft coat LowE double glazed units.

Single Glazed 4mm Clear Float

(4mm / 12mm Argon / 4mm)

Visible Light Transmittance (VLT)

90%

81%

Solar Heat Gain Coefficient (SHGC)

0.86

0.77

U-Value

5.9

2.6

Keeps the wind and rain out, but no relevant energy efficiency.

Exceeding any single glazed option in terms of insulation.

The lower the VLT, the less Glare Factor.

The lower the SHGC, the better blocking direct passive sun heat.

The lower the U-Value, the better the insulation.

Full range available in WERS

Performance Data: Centre of glass only, NFRC standards.

Thicknesses available: 4mm, 5mm, 6mm, 8mm, 10mm. LowE Max only available in 6mm.

(4mm / 12mm Argon / 4mm)

(4mm / 12mm Argon / 4mm)

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69%

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0.55

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0.27

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An ideal LowE for warmer climates to minimise glare and a balance of solar control and great insulation properties.

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Superior performance to maximise both solar control and insulation without compromising visible light.

Proudly manufactured, stocked and supported in Australia by Australian Glass Group® Australian Glass Group offers full customisation for the Insulglass® range: • Tempershield® toughened options for strength and A-Grade safety • Obscure pattern and acid etch for privacy • Laminated for security and A-Grade safety. Available in: - Standard laminate - White translucent privacy laminate - Audioshield™ acoustic laminate for superior acoustic performance.

NSW | VIC | TAS 1300 766 024 info@agg.com.au www.agg.com.au

CASE STUDY

WINDOWS & GLASS

GLAMOROUS SHOWROOM DEVELOPMENT FOR MASERATI This glamorous showroom development provides a fitting location to display the prestigious Maserati high performance automotive range.

E

xclusive motoring brand Maserati has taken up pole position on the Gold Coast with the opening of an attention-stealing showroom in Southport. The glamorous showroom development is a fitting tribute, reflecting the high-end style and design synonymous with the famous brand.

Having recently celebrated 100 years of sporting history, the iconic Maserati cars, with their signature sounding power, are now on display, taking advantage of the growing luxury car market on the Gold Coast. From their early beginnings in the Grand Prix motor racing circuit in Europe, the brand has evolved and flourished to become the manufacturer of some of the world’s most sought-after high performance cars.

The timeless design and craftsmanship behind Maserati is appropriately reflected in the Italianinspired design of the new showroom. Featuring nearly 2000 m2 of premium display space, the site also accommodates a world-class service centre and customer parking on the lower level.

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At street level, the full length glass frontage on busy Ferry Road turns the heads of passersby. A gentle curved entranceway entices those who are lucky enough to consider purchasing from the luxury range.

The eye-catching façade is formed from Alspec’s premium framing product, ecoWALL 225. The flushfinish of the ecoWALL provides a sophisticated visual statement, creating the perfect complement to the striking appearance of the cars on display. The ecoWALL framing system features superior structural integrity that can eliminate the need for additional steel framing, making it ideal for the oversized ceiling heights of the showroom environment.

The ecoWALL has been teamed with Swan Evo 45 mm Commercial Doors which, like all Alspec products, are designed to integrate effortlessly with their stablemate products. Available in hinged, pivoted or sliding configurations, the Swan Evo’s durable construction will ensure reliable performance in the heavy-use demands of the commercial environment.

With its completion in late 2018, this commercial landmark for the Gold Coast has set a new benchmark in the automotive showroom environment for luxury, style and exclusivity – a fitting home for the prestigious Maserati range.

FENESTRATION AUSTRALIA

WINDOWS & GLASS

FABRICATOR

Tweed Coast Glass

SYSTEMS

ecoWALL 225 Swan Evo™ 45 mm Commercial Shopfront Door

FINISH

Interpon Custom Black

CASE STUDY

ARCHITECT Archidom BUILDER

Aniko

PHOTOGRAPHY Alspec

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CASE STUDY

WINDOWS & GLASS

REPEAT EXPERIENCE H

aving incorporated Paarhammer windows and doors in their previous home, these owners did not need to be convinced of the many benefits and energy efficiencies when brainstorming for their next project. The windows and doors would be Paarhammer, but the big question was, which range would be chosen for the latest build?

Since the owners’ previous home was built, Paarhammer had expanded its products to four ranges. So this time around, the composite Wood-Alu range was chosen for the warmth of the timber interior, and the low maintenance aluminium exterior.

Stained to the clients’ requirements, the internal Victorian Ash timber gives an inviting feel, while the external aluminium cladding has been powder coated, presenting an overall stunning statement in the streetscape.

Large lift-slide doors, tilt & turn windows and fixed glass panes were all triple glazed to achieve the highest energy ratings and to increase the thermal comfort of the build.

With living areas facing north and capturing the winter sun, shading is provided by an established deciduous tree. A courtyard off the kitchen is perfect for entertaining and is accessed through large sliding doors which open to a generous walkway. There is a fantastic view from the upstairs north-facing balcony overlooking rooftops, and select windows catch a glimpse of a lake in the distance.

This is a home designed for lifestyle and built to last.

ARCHITECT

Peter Dunn

PHOTOGRAPHY

Patrick Bonello, Genesis-FX

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WINDOWS & GLASS

FENESTRATION AUSTRALIA

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CASE STUDY

33

AUTOMATION AUTOMATION MADE MADE EASY EASY No need No for need an for electrician, an electrician, Automatic Automatic window window installation installation is NOW is in NOW yourinhands your hands

TECHNICAL

WINDOWS & GLASS

NCC2019 WEATHERPROOFING REQUIREMENTS W RUSSELL HARRIS Technical Manager, AWA-AGGA Limited

T

he National Construction Code (NCC) 2019 was published on 1 February, 2019.

Subject to state and territory transitional arrangements, it came into effect on 1 May, 2019.

Under the Australian Building Codes Board (ABCB) Readability Initiative, there has been a large amount of additional material added to Volume 2 of the Code in the form of Acceptable Construction Practices (ACPs).

H 01 Flashing may be omitted where width (W) is equal to or greater than three times the height (H).

ACPs are prescriptive, Deemed-To-Satisfy (DTS) solutions to many of the most common forms of construction and include simple, practical instructions for measures that meet the Performance Requirements of the NCC. The most notable additions to the NCC affecting the window and door industry are the new provisions for the weatherproofing of openings, specifically flashings to windows and doors. The two new ACPs provide guidance for masonry veneer, and timber and composite wall cladding.

Both require flashing to be fitted to the top and bottom of openings, and additional side (jamb) flashing is required for clad walls.

HEAD FLASHING

STUD FRAME

WEEPHOLES

EXTERNAL BRICKWORK SARKING

In both cases, head flashing may be omitted where the top of the opening is adequately protected by an eave or similar roofing, where the eave or roof extends more than three times the distance from the top of the opening to the underside of the eave, or where width (W) is no less than three times the height (H), as shown in Figure 01.

WEEPHOLES

SILL FLASHING

MASONRY VENEER The requirements for masonry veneer construction are consistent with the provisions of AS 4773.2 Masonry in Small Buildings Construction, and stipulate flashing must be: (i) Installed so that the flashing extends a minimum of 150 mm on each side of the opening, (ii) Located no more than one course below the sill brick course; and 300 mm above the opening,

02 Masonry Veneer Construction: head and sill flashing required.

TIMBER AND COMPOSITE WALL CLADDING Flashing of openings is not currently covered under any existing standard referenced by the NCC. The new ACP requires flashing to:

(iv) Be securely fixed at least 25 mm under the cladding and extend over the ends and edges of the framing of the opening.

(i) Extend at least 110 mm on each side of the opening,

Joins in the flashing must:

(iii) Turned up in the cavity not less than 150 mm above the opening,

(ii) Be attached to the window and wall framing, and

(iv) Embedded at least 30 mm into the masonry veneer, and

(iii) Drain to the outside face of the wall or cladding at the top and bottom of the opening, and

(v) Attached to the window or wall framing.

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(i) Overlap by not less than 75 mm in the direction of flow, (ii) Be securely fastened at intervals of not more than 40 mm, and (iii) Have sealant installed between laps.

FENESTRATION AUSTRALIA

SAFETY

WINDOWS & GLASS

EXTERNAL CLADDING

SARKING HEAD FLASHING

STUD FRAME

TRANSPORT SAFETY RAISING THE CHAIN OF RESPONSIBILITY

I JAMB FLASHING SILL FLASHING

03 Timber and Composite Wall Cladding: head, jamb and sill flashing are required by NCC2019.

LINTEL

LINTEL BRICK VENEER

INTERNAL WALL LINING

INTERNAL WALL LINING

CLADDING

ARCHITRAVE

ARCHITRAVE

10mm clearance

10mm clearance

HEAD

INTERNAL WALL LINING

ARCHITRAVE

INTERNAL WALL LINING

STUD FRAME

ARCHITRAVE

STUD FRAME

OUTSIDE CLADDING

BRICK VENEER

JAMB

10mm min clearance

L SI L

BR I

ARCHITRAVE

CK

ARCHITRAVE STUD FRAME

CLADDING INTERNAL WALL LINING

STUD FRAME INTERNAL WALL LINING

BRICK VENEER

SILL 04 Construction cross sections showing location of flashing, where required: Masonry Veneer (left) & Cladding (right).

For more information, contact Russell at technical@awa.org.au or on 02 9498 2768.

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n October 2018, the National Heavy Vehicle Regulator (NHVR) introduced a revised ‘Chain of Responsibility’ (CoR) where the focus has extended beyond drivers and operators. Now all parties involved, including dispatch, packing/ loading, fleet/logistic managers and receivers are required to take all measures to ensure breaches against Heavy Vehicle National Law (HVNL) do not occur.

Following growing enquiry and increased incident reports involving the transportation of glass, the industry needs to be aware of its responsibilities and the measures that innovative members are taking to reduce breaches. Concerns raised over the past 12 months have consisted of load type and variety, load configuration, distribution and balance, restraints, environment influence and the additional risks of loading and unloading vehicles.

The unique qualities of glass and glass products involve systems for transport that are vastly different from typical logistic concerns. The product itself is fragile and can be damaged as a result of incorrect or insufficient restraint. Additionally, loads can break while in transit due to all manner of outside influences.

Aside from the general roadworthiness of the vehicle, it is recommended that the rack which carries the load is maintained and inspected regularly. Likewise, the restraints which hold the glass to the side of the vehicle should be inspected every time they are fitted to the truck (a preoperation check). Wear and tear takes its toll on equipment, and without regular inspection and maintenance they will eventually become fatigued and potentially fail. Further, when a restraint is damaged, regardless of how little it may seem, it may be compromised and will no longer perform to the standard it was designed for, resulting in potential overloading and failure.

Proactive members within the industry have taken steps to introduce secondary measures so that in the event a load fails, the restraint does not part company with the truck and cause further damage to other road users. The approach differs among members, although the intended outcome is aligned.

For more information, contact AWA-AGGA Limited or visit agga.org.au and awa.org.au

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WINDOWS & GLASS

CELEBRATE AT THE GALA AWARDS DINNERS

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n 2019, AWA-AGGA will hold Award Gala Dinners in each of the following six states: Tasmania, New South Wales, South Australia, Western Australia, Victoria and Queensland. As the first joint AWA-AGGA Gala Awards Dinners, we believe it’s a great opportunity to network with new members before the national conference, AusFenEx19, in August.

The first Gala Awards Dinner for 2019 was held in Tasmania on Friday, 24 May, at the Wrest Point Casino, Hobart.

It was truly joyful to see this tight community of glass and window professionals come together and party into the night.

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05

The Tasmania Design Awards were of a high standard this year and were dominated by GP Glass and Glass Supplies. Industry Person of the Year was John Gofton from Kingborough Glazing and the Safety Award was claimed by Trent and Claire Hays from St Helens Glass. The Apprentice Award was presented to Dylan Johnson from Glass Supplies.

We invite you to be a part of these fantastic events, which are wonderful opportunities to showcase our industry and recognise our apprentices and leading industry figures. 

DATES AND VENUES 06 01 The Tasmania Gala Awards dinner was attended by 72 glass and window industry personnel at the Wrest Point Casino in Hobart.

02 Tasmania Safety Award winners: Claire and Trent Hays, St Helens Glass.

03 Clinton Skeoch, AWA-AGGA CEO, opening the Tasmania Design Awards.

04 Clinton Skeoch (left) presented the award for the

Tasmanian Industry Person of the Year to John Gofton (right), Kingborough Glazing.

05 Tasmanian Apprentice of the Year was awarded to Dylan Johnson (centre), with Michael Dalton (left), Glass Supplies, and Colin Lush (right), TASTAFE. 06 Design Awards Winners from GP Glass (left to right): Cory Plumbridge, Josh Horton, Dimity Schofield, Marcus Holland, Warren Williams, Shane Ayres, Tristan Holland.

Purchase your tickets online. Visit www.awa.org.au/events/category/state-gala-dinners FENESTRATION AUSTRALIA

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South Australia Friday, 14 June, 2019 Adelaide Oval, Adelaide.

Western Australia Saturday, 15 June, 2019 The Westin, Perth.

Victoria Friday, 21 June, 2019| Crown, Melbourne.

Queensland Friday, 28 June, 2019 Hotel Grand Chancellor, Brisbane.

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DESIGNBUILD 2019

D

esignBUILD 2019 brought together the architecture, building, construction and design communities for another successful event from 14 - 16 May in Sydney. The AWAAGGA caught up with several members who exhibited and many others that dropped by our stand in the Partners Pavilion for a chat.

Staffed by Dave Robertson, Member Services, Russell Harris, Technical Manager, Suman Chhetry, Sustainability

01 Russell Harris with Phillip French, Director, Australian Insulated Glass at the IG Blinds stand. IG Blinds specialise in blinds for shaped IGUs for the Queensland market.

Manager, and Nayan Das, Technical Officer, our stand introduced our new branding as the Glass & Window Association to industry.

02 AWA-AGGA Member Oleksandr Tretyak (right), Managing Director of Prestige Plus, visiting the Premium Sliding Doors stand.

Windows and doors are one of the top ten products that architects, designers and builders want to see at trade exhibitions, so it was wonderful to see AWA-AGGA members represented at this key event, promoting fenestration, glass and industry related products and services.

03 Nayan Das (left) and Benson Deng at the Fuzhou ROPO stand with the AWA-AGGA logo prominently displayed.

04 Left to right: David Robertson, Russell Harris, Nayan Das at the Glass & Window Association (AWA-AGGA) stand.

05 Francis Bindschedler (left), General Manager, Glass Hardware Australia, and Russell Harris at the Polaris stand. Polaris is a subsidiary of Glass Hardware Australia.

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2019 MEMBER INFORMATION SESSIONS A SUCCESS

T

he 2019 AWA-AGGA State Information Sessions were held in South Australia, Tasmania, Victoria, New South Wales, Western Australia and Queensland, in the first quarter of 2019.

The sessions were well attended by over 400 members who gathered to meet CEO Clinton Skeoch and to hear the latest news on the AWA-AGGA merger and what this means for members and their businesses.

The Information Sessions were also designed to provide members with an educational experience as we communicate the latest technical updates on the National Construction Code, Australian Standards on glass, bushfires and acoustics, and the new WERS 2.0.

By attending these events, members can gain two CPD points.

Also scheduled into the program is ample time for feedback and discussion on

members’ questions and thoughts.

The two hour formal program was concluded with drinks and canapés, providing a relaxed networking opportunity for members to meet new contacts and catch up with some familiar faces.

06 The Queensland Information Session was held at the Virginia Golf Club on 26 March, 2019.

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FENESTRATION AUSTRALIA

WINDOWS & GLASS

NEWS

CODEMARK® CERTIFICATION AWARDED TO VELUX

V

ELUX Skylights has become the first skylight to gain CodeMark® Certification.

CodeMark certification puts VELUX Skylights in the unique position of providing nationally recognised, and Commonwealth of Australia backed, independent assessment of their product test results and certification.

Three CodeMark certificates cover every VELUX skylight, roof window and sun tunnel; including VELUX EDW flashing as part of the skylight and roof window certification. The certifiers confirmed that the weatherproofing protection from spread of fire, natural light, bushfire resistance, ventilation, energy efficiency and safety, among others, conform to the National Construction Code.

Architects, specifiers and building inspectors can have

FENESTRATION AUSTRALIA

complete confidence that VELUX products conform to Australian Standards and comply with the National Construction Code (NCC).

CodeMark replaces the need to investigate multiple technical documents to verify test results and published technical values with just one legally binding certificate for each product group.

“We knew there was a rigorous set of demands to meet CodeMark certification and were prepared for a long process with every single aspect going under scrutiny,” offered Stephen Parry, Marketing Coordinator, VELUX Australia. “To be able to offer a top-quality product with indisputable proof of our test results and compliance, while reducing the time and confusion of the specifying process for our clients and their customers, was an absolute incentive.”

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NEWS

WINDOWS & GLASS

SECURE YOUR FUTURE Be part of a growing Australian business and jump on board with Lock & Roll's franchise opportunity.

L

ock & Roll is a specialist window and door repair, maintenance and upgrade service for domestic and commercial property owners and managers. The company also has added capabilities for all security door and window needs.

The business proposition is simple. Lock & Roll specialises in fixing the hardware and functionality of windows and doors.

Hardware will inevitably deteriorate or fail over time with constant use, and doors can become stiff, making them almost impossible to slide.

The concept for the Lock & Roll Australia business has been created with two key trends in mind: the loss of DIY skills and an increasing prevalence of time-poor people.

“Career demands and significant family commitments mean most residential property owners are time-poor. Any spare time they do have, is understandably used to relax and recharge. The days of tinkering in a shed with dad or granddad

and tending to household maintenance has simply disappeared. Our customers are the Do-It-For-Me generation, who simply buy-in services they need,” says Dom Galluccio, Lock & Roll, General Manager.

David Anderson, a current Lock & Roll franchise business owner, was attracted to the rewarding income, flexibility and an opportunity to build a business based on quality workmanship.

Now managing the Leichhardt New South Wales territory, David has built a strong clientele consisting of strata management companies, fixing windows and doors for both rental and owner occupied properties, along with timepoor residential homeowners.

“The main challenge I faced when starting the business was to learn about the hardware and technical side of things – but with Lock & Roll’s training programs and support, it made for a smooth transition.”

Lock & Roll franchisees have the support of a pro-active operational team including a Training Manager, Franchisee Manager, Marketing team and General Manager. For Lock & Roll, it’s about understanding what their franchisees are looking to achieve and how they can improve the system by implementing support structures.

“In terms of what’s next, we’re focused on welcoming dedicated and customerfocused people to become part of the Lock & Roll franchisee family, and to meet the strong existing demand for our services,” explains Dom. “We will work with our team to show how they can earn a strong rewarding income and build a business that fits a desired lifestyle.”

David’s advice for those considering buying a franchised business is to, “Do your research, pick a good area and build your relationships in that area, be prepared to work hard and increase your skills – there’s a lot to learn.”

ABOUT LOCK & ROLL FRANCHISING LOCK & ROLL FRANCHISING PTY LTD is a specialist window and door repair, maintenance and upgrade service for domestic and commercial property owners and managers. We have the experience and knowledge for all your door and window repairs and security needs. Lock & Roll’s experienced technicians operate all across Sydney and aim to complete most door repairs and window repairs in one visit. Master Licence Number 000104324.

For further information, please visit www.lockandroll.com.au or call 1800 20 33 77.

ATLITE SKYLIGHTS CELEBRATES 50 YEARS

T

o celebrate Atlite Skylights 50th anniversary, Directors Suresh Sutrave and Moses Auvale hosted an evening with invited architects, builders and other valued clients.

The celebration was also the perfect event to launch the new Atlite access hatch. The hatch, on display in the award winning showroom, is 3000 mm x 900 mm and works seamlessly with two pivot actuators. Available in five standard sizes, the hatch can be custom made upon request.

Atlite engineers work with professionals and home owners to deliver bespoke shapes and designs.

Atlite Skylights is a pioneering roof window business. For more information please visit www.atlite.com.au or call 03 9584 8500.

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NEWS

WINDOWS & GLASS

VALE RICHARD MICHAEL

I

t is with a great sense of sadness that we announce the passing of Richard Michael, one of our industry’s most industrious and innovative professionals.

Working for Capral and related companies for over 30 years on both sides of the Tasman, Richard was highly respected throughout the industry.

Richard joined Alcan New Zealand as a Process Engineer in 1985, quickly demonstrating his technical and engineering ability. After being appointed Extrusion Die Shop Manager two years later, he led the die technology group for several years. Richard’s die manufacturing leadership resulted in an invitation to join the Alcan International Die Creativity Group, to which he made many valuable contributions.

In 1990, Richard was appointed Alcan New Zealand’s Works Manager. Six years later, Richard moved to Sydney with his wife, Margaret, to become Alcan Australia’s Foil Division Business Manager.

Becoming Special Projects Manager in 2001, Richard was instrumental in Capral’s restructuring – including pivotal roles in designing and commissioning the Bremer Plant and the Campbellfield Press Project.

01 Richard returned to Capral Aluminium in 2007, where he brought the business back to profitability through careful cost control, efficiency improvements, and automation. Appointed Executive General Manager in 2012, Richard subsequently oversaw Capral’s extrusion businesses while being a key contributing member of the Capral Executive.

His many vital initiatives include commissioning Penrith’s world-first robotic packaging line; promoting international scrap sales by achieving greater densities; driving Canning Vale’s powder coating reinvestment; and delivering significant long-haul freight savings. Richard was also instrumental

in developing Packaging Systems for extrusions.

Richard had a wide network of colleagues and friends in the industry and was a driving force behind of the Australasian Aluminium Extrusion Conference. Wellrespected for his ability, experience and professionalism, he will be remembered as a good friend and colleague to many.

Richard is survived by his wife, Margaret, and his two children, Stefan and Sarah.

01 Richard Michael (left) and Peter Darvell, General Manager - South West Sales, Capral Aluminium, at the Fenestration Australia 2018 Casual Dinner.

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• Technical support is just a phone call away.

• Suits all Australia awning window profiles

• 2.5 x more force than our competitors.

• Quick and easy to install.

• Rain sensor.

No complex wiring required with a plug and play version available

(07) 3265 5771 specials@uniquewindowservices.com www.uniquewindowservices.com

FENESTRATION AUSTRALIA

ISSUE 06

WINTER 2019

BMS/CBUS compatible.

Keeping you cool naturally

43

NEWS

WINDOWS & GLASS

RISING FROM THE ASHES 02

01

03

15 YEARS ON FROM DORIC'S DEVASTATING FIRE

I

n May 2004, Doric suffered a destructive fire, triggered by an overheated computer server, which completely destroyed the factory and office, effectively wiping the business out.

It was one of the biggest industrial fires in Western Sydney and left the Doric owners and employees wondering about their livelihoods. The management team faced a massive challenge – take the insurance payout and walk away, or try to save the business.

It would have been easy to take the insurance money (which, in the end, was a saga in itself and is used today as an industry case study) and call it quits, but that is not the Doric philosophy.

Doric’s management team immediately swung into action, anxious to ensure the continued employment of their workforce and the fulfilment of orders for customers.

Rental premises in Wetherill Park were quickly sought and the business restarted, with supply lines opened off-shore to meet customer orders. Doric became one of the first Australian manufacturing businesses to source from China.

Manufacturing off-shore quickly became a smarter and more efficient solution for the business, so much so that Doric soon switched from using external suppliers in China to establishing several factories of its own in the Guangdong Province.

Manufacturing offshore enabled Doric to manage, maintain and control the quality of the product being manufactured under its name, whilst continuing the design, development, packaging and distribution of its product here in Australia.

“In the immediate aftermath of the fire,

44

we had some big decisions to make,” Nigel Long, Alchin Long Group (ALG) CEO, recalls.

“An abiding memory of that time is the loyalty of our workforce and of many of our customers,” Nigel remembers.

“We took an immediate look at our options, discussed it, and all the owners were of the same view; we wanted the business to continue, so we had to find a way to rebuild it and quickly.”

“Incredibly, most of our workforce stuck with us after the factory burned down and many of them pitched in to help as 02 we got organised and set everything up again.

“It was the same with our customers.

“On one hand, what happened was They were incredibly supportive of us devastating. On the other hand, we as we scrambled to fulfil orders and find just didn’t a solution to have time to supplying reflect on it. them. It would “AN ABIDING MEMORY OF We needed have been solutions, and THAT TIME IS THE LOYALTY easy for them as quickly to simply OF OUR WORKFORCE as possible. find another AND OF MANY OF OUR We were supplier, but conscious too they didn’t.

CUSTOMERS,” of the effect it “That told us NIGEL LONG, ALG CEO. was going to we’d made the have on our right decision workforce, (at the time) so we needed to get up and running as and the success of Doric today is further quickly as possible. proof of that.”

“China provided the short-term solution in terms of sourcing components to fulfil our orders and offered the opportunity too, for the long-term, to restructure as a manufacturer in an increasingly global marketplace, in terms of cost efficiencies.

The biggest industrial fire in Sydney’s history almost brought Doric to the brink of extinction. But thanks to the team’s resolve, commitment and fortitude in rebuilding the business, Doric was able to recover and thrive.

“It has proven to be the right decision, our investment off-shore provides the cost efficiencies we needed to stay competitive whilst maintaining the quality of product expected from Doric.”

After over 40 years of continuing to build and expand, Doric has remained a strong family business – one of the cornerstones that has made the company such a success over so many years.

After around 10 years in the rental premises, Doric recently relocated to a brand-new company-owned facility, ironically built on the site of the original fire-devastated building.

01 The fire at Doric's Wetherill Park premises in May, 2004.

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02 The fire devastated building.

03 Burnt out forklifts in the aftermath of the fire.

FENESTRATION AUSTRALIA

WINDOWS & GLASS

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RESIDENTIAL WINDOW/DOOR KITS & BI-FOLD KITS DELIVERED TO YOUR DOOR

• Sliding window

• Sliding door

• Double hung window

• French door

• Awning window

• Multi-folding door HarbourView multi-fold door system provides left or right opening directions, inward or outward swinging panels and dozens of other configuration options.

• Stacker door

• Fixed frame

Darley Aluminium is a nation-wide distributor of aluminium extrusions products used to fabricate residential and commercial windows & doors. With distribution being the core of the business, Darley now also offers manufacturing and distribution of residential and bi-fold kits. The KlassicView (residential) and HarbourView (bi-fold doors) kits are available for distribution to all states, you can order these kits online at www.darleyaluminium.com.au/Products/Order-Online and have them delivered onsite or to your warehouse within 7–10 days.

To find out more contact your local Darley branch.

New South Wales (02) 8887 2888

Victoria (03) 9238 3888

Queensland (07) 3287 1888

Western Australia (08) 9437 2999

PRODUCTS

WINDOWS & GLASS

BY MOTHER OF ALL ROLLERS The Heavy Hitters of Bottom Rolling Sliding Panel Hardware

M

odern architecture, larger openings, and double and triple glazed panels are demanding substantially heavier bottom rolling panel weight requirements. To meet this unprecedented demand, CiiLOCK’s talented engineering team have punched through the 400 kg sliding panel weight barrier with the ‘FIVE’ by the Mother of All Rollers family.

This follows the spectacular results of CiiLOCK’s ‘THREE’ wheel system released approximately four years ago, breaking through the 300 kg barrier. The widespread acceptance of this system, both in Australia and internationally, allows many uPVC, timber, aluminium and composite door systems to

keep rolling.

Although the ‘FIVE’ family is designed to carry extra loads, there is a secondary and equally important design benefit – reduction of operational forces and ease of sliding.

5

Wheel Roller Series Now effortlessly sliding panels up to 400KG with major reductions in operational forces.

The Heavy Hitters of the sliding door industry...

This is seen dramatically in both the breakaway forces and the ongoing operational forces required - up to 50 per cent reduction in operating forces in sliding panel categories: 100 kg, 200 kg, 300 kg and 400 kg. This has major benefits for the aged community, people with disabilities and children.

With a greater emphasis on more energy efficient homes, architects can now easily specify double and triple glazing, knowing that there is a superior roller technology to satisfy the demand for larger and heavier thermally efficient panels. This allows for a more comfortable internal ambient temperature while reducing costs of both heating and cooling.

FIVE’s technology - inspired

CERTIFIED

FIVE

CiiLOCK Engineering Hardware Innovation Specialists CEAU-111

t. (03) 9703 1006

e. sales@ciilock.com

and based on the principles of load sharing and load distribution found in Roman Arches, ensures that there are 10 points of contact on the track at all times, providing easy rolling and smooth operation. FIVE is a fully adjustable and self-

w. www.ciilock.com

aligning work of art making it both a fabricator’s and end consumer’s best friend.

To learn more about the innovation behind The Mother of All Rollers, call 03 9703 1006 or visit www.ciilock.com

DS1297 LIFT TO LOCK

T

he Doric DS1297 Lift to Lock multi point mortice lock is strong and robust, featuring four points of locking for maximum security.

Designed for aluminium hinged doors, the DS1297 offers maximum security with the vertical locking bolts throwing into the head, sill, and centre of the door by simply lifting the handle.

Rotating the key then deadlocks the door.

The product also includes further advantages such as a day latching function; when the snib furniture set is chosen, the lock can be secured from the inside without key locking (by simply using the snib). Additionally, the DS1297 allows for improved installation and serviceability with a ‘pull and twist’ reversible latch bolt - the ability to remove the lockbody while rod connectors slide out from locking arms.

The DS1297 Lift to Lock is a stainless steel mortice lock which can be coupled with handles available in stainless steel, powdercoat black, white, silver and custom colours. The product has been performance tested to 100,000 cycles at a NATA accredited facility.

For more information, visit doric.com.au or call 02 9609 2555.

FENESTRATION AUSTRALIA

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PRODUCTS

WINDOWS & GLASS

NEW CONCRETE FINISH ‘DECOCRETE’

BY DECO

Achieve the natural aesthetic of raw concrete with DECO's new decorative finishing – DecoCrete.

D

ECO, an Australian manufacturer of aluminium building products, has added a new look to their range of decorative aluminium finishing. The new finish offers an effortless concrete look that can be used for many applications.

DecoCrete achieves the aesthetic of raw

concrete without the weight, inflexibility and onsite logistics of real concrete.

DecoCrete delivers a highly durable, natural concrete finish in a textured and gloss finish. Currently available in three colours, the concrete look can be applied to any aluminium extrusion, flat sheet and architectural building products featured in the DECO range.

As with their DecoWood and DecoRoccia finishes, DecoCrete utilises the same advanced photo imaging sublimation technology. DecoCrete’s concrete effect is created via a two-part process where a

Super Durable™ powder coating is applied to the selected aluminium profile or flat sheet before a realistic concrete-pattern film is applied. The profile is then baked at high temperatures so the sublimation inks in the film can transfer into the entire depth of the powder coated surface.

DecoCrete can be used for external and internal applications, and is a popular choice for windows, doors, ceiling features, cladding and splashbacks.

For more information, visit www.deco.net.au

60 YEARS OF INNOVATION & STILL MOVING FORWARD

T

he Schlegel brand is synonymous with high quality sealing solutions the world over. Their factories in England, Germany and Sydney have been producing industry leading seals and gaskets for over 60 years, and, each year, new solutions are released to increase the performance and quality of their customer’s windows and doors.

This year is no different. At the recent BAU show in Munich, SchlegelGiesse showcased their new push in Q-LON seal.

Designed to fit a standard T-Slot, the seal can be inserted inline in the same way as pile or standard T-Slot Q-LON seals with the unique foot detail also allowing for the seal to be rolled or pushed into the groove.

This is ideal for retrofit or the replacement of inferior quality seals. This is also the perfect seal for casement or awning windows or doors. Q-LON offers industry leading sealing performance for thermal conductivity, UV resistance, acoustics and air and water ingress. It is the seal of choice for guaranteed performance. The materials and manufacturing process are unique to SchlegelGiesse and ensure long 48

term performance and peace of mind for customers.

60 years of innovation and counting, accept no substitutes! If it says Schlegel on the box, it is Schlegel in the box!

01

KEY FEATURES • Slide insertion or face fitting installation.

• Lowest thermal conductivity of any seal: 0.041 W/m2K. • Excellent recovery after compression.

• Outstanding acoustic performance.

• Can be removed.

• Wide range of colours.

02

• EN12365 certified as with all Q-LON seals.

For more information, contact the Sydney Customer Service Team on salesnsw@schlegelgiesse.com or 02 8707 2000.

01 Q-LON colour options.

02 Q-LON 46105.

03

03 Q-LON 46800.

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FENESTRATION AUSTRALIA

PRODUCTS

WINDOWS & GLASS

DESIGNING FOR COMFORT

A

ustralia is subject to extreme weather and climate variability. In 2016, the Bureau of Meteorology (BOM) noted that temperatures have increased by approximately 1°C each year since 19101. The resulting rise in temperatures has driven consumer preference for energy saving solutions that offer maximum functionality.

allowing natural breezes to enter an VENTUS LOUVRES interior space. This not only opens up When creating healthy,houses functional interior environments, on Ventus rooms and entire depending Louvres is the ideal window solution. Using the highest quality design, but also acts as a form of passive materials, and manufactured to Australian Standards, Ventus Louvres modern louvres design with unmatched performance. cooling.

Ascombine a result, can play a significant role in keeping interior spaces With a 100% vent opening, ergonomic handles, non-scratch UV stabilised powder coat, and state of the art components, Ventus cool during warmer months, managing Louvres are Australia’s leading standard louvre product. humidity, and reducing condensation build-up.

With Ventus Louvres, homeowners can reap the benefits of

Due to our increasingly hot climate, energy use from air conditioners is rising, with a direct impact on household budgets. However, carefully selected products, such as window louvre systems, have the ability to deliver versatility and energy efficiency within a climate sensitive design. According to the National Institute of Building Sciences, natural ventilation can save 10-30 per cent in total energy consumption in favourable conditions2.

heating, cooling or louvre lighting, reducing total energy consumption “Well-designed systems can also and delivering major cost savings. Ventus Louvres is the all-yearprovide window shading and allow users round performer and its advanced design is built to withstand Australia’snatural harsh climate. to control light levels,” said Niels.

“When correctly designed, such louvre In addition to excelling in high temperature climates, Ventus systems should enter an Louvres also offersallow protectionlight from theto elements.

Ventus Louvres are fully weather tight and easily resist wind, rain, and interior space while minimising solar heat other weather events when in a closed position, thus providing and damaging UV rays.”

WORDS Alice Spence

“The ventilation provided by louvre systems is reliant on natural forces and accordingly reduces energy consumption and costs to its users,” says Niels Verhaar, Product Manager, Doric. “Louvres use external air movement and pressure differences to cool an interior space instead of artificial, mechanical cooling provided by air conditioners.”

To be effective, louvres must balance the variables that can impact comfort, such as radiant and ambient temperature, humidity, and air motion, as well as the characteristics and activities of the occupants themselves.

Louvre windows achieve this balance by increasing circulation and ventilation,

natural lighting and ventilation, alleviating the need for artificial

In winter months, weather-tight designs allow in the winter sun and keep out cool air,while protecting from wind and rain.

This additional functionality allows these window systems to offer year-round comfort in all types of climates.

Louvres are also useful solutions when seeking to create interior spaces that promote health and wellbeing.

A Washington State University study determined that proper ventilation is ‘essential for a comfortable, healthy and productive indoor environment.’3 Additionally, the same study highlighted that natural ventilation can improve indoor air quality by reducing odours, humidity, dampness, dust and dirt accumulation, all of which can negatively impact on the health of occupants.

The Doric Ventus louvres have been designed to offer consumers these environmental benefits and are

manufactured using the highest quality materials and tested to Australian homeowners with a versatile window solution for all sorts of Standards. conditions. Ventus Louvres provide architects, designers and homeowners with high levels of design flexibility. The system can With 100 per cent vent opening, be used forawindows and also to enclose verandas, balconies and the areas above existing balustrades.and Available in a wide range of UV ergonomic handles, non-scratch colours, styles and finishes, the sleek design of Ventus Louvres stabilised Ventus Louvres can be matched topowder homes of any coat, size and aesthetic.

are built to withstand Australia’s harsh

Ventus Louvres are fully compliant with the fall prevention climate.setInoutaddition in and high requirements in the Building to Codeexcelling of Australia (BCA) meet the relevant BCA testing standards. fact, Ventus temperatures, they are Inalso fullyLouvres weather exceed the 250N result required by the BCA.

tight and easily resist wind, rain and other

This means that events. a 125mm sphere cannot systems pass through the weather These can be louvre at a horizontal outward force of 250N. This product has used for windows as well as to enclose been tested to meet AS4420 test methods and has passed AS/ NZS2047 – 2014. balconies and the area above verandas,

existing balustrades.

In addition to providing high levels of performance, functionality and style, Ventus Louvres are backed by a 10-year warranty.

Available in a wide range of colours, styles and finishes, the sleek design of Ventus Louvres can be matched to homes of any size and aesthetic. They are fully compliant with the fall prevention requirements set out in the Building Code of Australia (BCA) and meet the relevant BCA testing standards.

“A key concern for architects and home builders when considering window options is finding a balance between functionality and aesthetic appeal.

Louvres now come in a range of styles and colours, with options to suit any home look. They can also be positioned throughout the home to create natural airflow and reduce temperature extremes, meaning you can create the look and environment you want,” concludes Niels.

For further information, please visit www.doric.com.au

1 Australian Government, ‘State of the Climate 2016’, Bureau of Meteorology (accessed 24 September 2018).

2 Walker, Andy. ‘Natural Ventilation’, Whole Building Design Guide.

3 Washington State University. ‘Good Ventilation is Essential for a Healthy and Efficient Building’, Washington State University Energy Program.

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PRODUCTS

WINDOWS & GLASS

TRAXTAR™ DUO PERFORMANCE ON TWO WHEELS

T

he TraXtar™ Duo is the latest addition to the TraXtar™ Series.

Designed to meet the specific needs of the door and window industry, it provides unparalleled performance on two wheels, specifically for panel weights of up to 220 kg.

“It’s predecessor, the TraXtar™ Quad, was originally designed to respond to market demand for increased door sizes and larger panels, enabling customers to expand their door systems for panel weights of up to 300 kg. With its unique design enabling the use of larger wheels, the

TraXtar™ Quad roller was able to reduce rolling resistance like no other product on the market, allowing end users to operate considerably larger sliding doors with minimal effort,” said David King, International Sales Manager, Anthony Innovations. “The brief for the TraXtar™ Duo came as a result of discussions with our customers, who were seeking the same performance improvements of the TraXtar™ Quad for lighter doors.”

TraXtar™ Duo is modelled on the success of its predecessor and has been designed with the same level of modularity

in mind as the TraXtar™ Quad to ensure suitability for the majority of systems in the market.

Testing data for TraXtar™ Duo shows that it has overtaken similar rollers on the market, offering even smoother door operation. This is a notable development for the TraXtar™ Series, which has succeeded in providing customers with high-performance rollers that fit within the envelope of existing rail profiles. Its high-quality components and outstanding design reduce the effort required when opening or closing a sliding door.

Panel Weight

TraXtar™ Duo is in the running for a Melbourne Design Award. Scan the QR Code to vote:

TraXtar™ Duo required operating force compared to: N9000 Series

Competitor 'A' Roller

100 kg

51%

24%

150 kg

57%

35%

200 kg

59%

37%

For more information about the TraXtar™ Duo, get in touch on 03 9460 1166 or TraXtar@anthonygroup.net

SOFT TECH LAUNCHES DEPLOYMENT PLATFORM Seamlessly and securely manage updates via the new Soft Tech Deployment Platform.

S

oft Tech launched their new Deployment Platform in March to existing systems supplier customers working on V6 v3.6 and above. For systems suppliers in the window and door industry, the Deployment Platform is a cloud hosted web platform that is used to seamlessly and securely manage fabricator network updates.

Systems suppliers manage updates via a supplier portal with automated processes to validate their updates. The portal gives systems suppliers complete visibility of the updates across their entire fabricator network, with the ability to set permission levels for users.

System suppliers have control to push out updates to their fabricator

50

network quickly and efficiently, with the functionality to select one or many fabricators to receive the update at one time. The portal is set up to receive immediate notifications of any errors that may arise during the deployment of an update, with the option to disable a released update if an error is detected.

mind with secure updates, offering clear visibility across the fabricator network from a systems supplier point of view.

Fabricators will have access to quickly and easily check for and update to the latest software versions, without allocating extra time and resources to ensure the update is successful.

System suppliers sign up new fabricators to their network from within the supplier portal. Once a fabricator’s profile is created, they receive an email invitation to activate and download Soft Tech Update to their system. Soft Tech Update sits on the fabricator’s PC which will allow them to check for and securely download future updates from their suppliers.

If you are a systems supplier currently working in V6 and would like to see a demo of Deployment Platform, please contact your Soft Tech Account Manager.

Systems suppliers can configure Soft Tech Update to apply V6 updates for each machine a fabricator has V6 installed on.

It authenticates the process between the systems supplier and the fabricator by virtual handshake.

If you are a fabricator, interested in finding out more about Soft Tech Update, please get in touch with your supplier to see if this is an option for you.

For more information on Soft Tech, visit www.softtech.com

The benefits of the Deployment Platform to both systems suppliers and fabricators include the ease of use and peace of ISSUE 06

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FENESTRATION AUSTRALIA

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Image above represents the new Presentation View.

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FENESTRATION AUSTRALIA

TRAINING

WINDOWS & GLASS

ONLINE TRAINING AT YOUR FINGERTIPS

• Installation

JANN O'CONNOR

• Labelling and Certification

National Training Manager, AWA-AGGA Limited

• Appendices

O

ne area that is always mentioned when talking about the things that are need for the industry is training. AWA-AGGA offers expanded opportunities for training that is relevant to all members. In addition to class-based courses there is also a suite of online training courses with special prices for AWA-AGGA members.

The online courses all include quizzes that must be passed in order to move through the course with a Certificate of Completion issued when the course has been passed.

The foundation course is the Window Induction Course that covers the basics of windows and glass and, most importantly, provides knowledge of much of the terminology that is used in the industry. The training takes about 2-3 hours.

The training includes: • U-value and SHGC. • Visible Transmission.

• The influence of framing materials and glass.

• IGUs and secondary glazing.

• The effect of climate, orientation and shading.

The course covers: • Purpose of the NCC. • Building classifications.

• Standards and the National Construction Code (NCC): The basics of AS 2047, AS 1288, AS 4055 and their interaction with the NCC.

• Accessibility – luminous contrast, hardware, manifestation.

The course training follows the sections of the Standard and covers: • Scope and general • Performance • Framing and finishes • Glazing • Components FENESTRATION AUSTRALIA

• Bushfire screens and bushfire shutters.

• Ember attack.

• Performance requirements and alternative solutions.

The AS 2047 (Windows and External Glazed Doors in Buildings) Online Course introduces the Standard and works through the current requirements. The training takes about 1.5 hours.

The course training covers:

The National Construction Code (NCC) Online Course explores the NCC as it relates to and impacts the window industry. The training takes about one hour.

• Terminology: Window types, terminology of frames, sashes and panels, manifestation.

• Acoustics and Energy: Sound, U-value, SHGC, low-E.

The Bushfire Windows and Doors Online Course introduces and explains the window and door requirements in AS 3959 Construction of Buildings in Bushfire Prone Areas. The training takes about 45 minutes.

• Timber and other materials.

• Structure of the Code.

• Framing Materials: Aluminium, timber, uPVC, fibreglass – their properties and maintenance.

There is also an optional module on the specific requirements for New South Wales Strata.

• How to translate energy requirements into real windows.

The content includes:

• Glass: Types of glass, safety glass and double glazing.

IMAGE Shutterstock.com

The Window Energy Online Course covers the way windows can lower the use of energy for heating, cooling and lighting.

The training takes about one hour.

The course steps through the regulations and provides additional information and clarification. The training is supported by a flowchart to provide an easy way to identify the restriction requirements.

• Barriers, light, ventilation, door heights.

Acoustics are becoming more and more a consideration for new windows and for retrofit solutions. This online course explores acoustics as they relate to and impact windows and doors. The training takes about one hour.

The course covers: • Sound and its attributes.

• What constitutes noise.

• How sound is measured.

• Acoustic testing.

• Radiant heat.

• Bushfire Attack Levels.

• Testing.

• Weepholes and gaps.

• Requirements for each Bushfire Attack Level.

The Wind Loads Online Course explores how wind loads are determined. It does not provide instruction on determining wind loads, but illustrates how complicated doing so can be due to the many factors to consider. The training takes about 45 minutes.

The course covers: • The Standards that cover wind loads for housing and other buildings.

• Wind speed versus wind load.

• The various types of loads, including Serviceability Limit State (SLS) and Ultimate Limit State (ULS).

• How wind loads are determined for all building types, including: · Wind regions. · Terrain category and terrain/height multiplier.

• Glass and acoustics.

· Topography and topographic multiplier.

• Seals.

· Shielding.

• Customer tips.

The requirements for Restricted Window Opening for the prevention of falls from windows can be confusing. This course has been developed to promote understanding of the requirements to meet the NCC. The course takes about 20 minutes.

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Register for the online courses at www.awa.org.au/events/onlinetraining To get member prices, members must first login to the website.

Contact AWA-AGGA Training on 02 9498 0908 or email training@awa.org.au for assistance.

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TRAINING

WINDOWS & GLASS

CONGRATULATIONS

THERESA BRAUNSCH

AWA-AGGA TRAINING 19 March 2019 INTERMEDIATE FENESTRATION Sydney, New South Wales

01

C

ongratulations to the recent recipient of the AWA-AGGA Limited FENESTRATION DIPLOMA™: Theresa Braunsch from Architectural Window Systems.

The FENESTRATION DIPLOMA™ and FENESTRATION MASTER™ programs have been developed to provide a pathway for recognition of both knowledge and industry involvement of members.

These are individual programs that provide training in all aspects of the industry.

The FENESTRATION DIPLOMA™ is the first step in the recognition process with progress to FENESTRATION MASTER™, the ultimate accolade. FENESTRATION MASTER™ is currently under development and will be released in 2019.

To be eligible for the award of the FENESTRATION DIPLOMA™, the applicant must hold an industry-relevant Certificate III or university qualification; or have worked full time (or part-time equivalent) for two years in the industry. The training itself is based on a points system and the exam includes content and concepts from Standards as well as training module content. The exam must be undertaken within three months of the completion of the required training.

For more information or to register your interest, please contact AWA-AGGA on 02 9498 2768 or email training@awa.org.au

01 Theresa Braunsch (right), AWS, presented by Gary Smith, AWAAGGA Communications & Marketing Manager.

Michael McIntosh, Craig Thomas, Jadd Walsh (AJ Aluminium Pty Ltd); Shadi Jahan (Capral Aluminium); Poul Nielsen (Coastal Living Aluminium Windows & Doors Pty Ltd); Harrison Dunn, Ryan Dunn (Donalco Windows Pty Ltd); Steven Cameron, Sean Lewis (Fenestra Hardware Specialists); Jorg Peters, Miro Slavuljica (G.James Glass & Aluminium); Raegan Brown (Monaro Windows); Mark Howe, Raymond Bosco, Raed Ibrahim (Nuview Window & Door Installations Pty Ltd); Scott Gemell, Matthew Smith (PCW Commercial Windows Pty Ltd); Paul Dy, Claudeen Fraser (Trend Windows & Doors).

2 April 2019 INTERMEDIATE FENESTRATION Melbourne, Victoria Tim Lane (A&L Windows Pty Ltd); Tong Lu (Alcon Windows Pty Ltd); Scott Everitt (Aneeta Window Systems); Levi Asi (Anthony Innovations Pty Ltd); Michael Ward (Australian Glass Group); Brooke Woodward (Breezway Australia); Aerron Joseph (Design Window Solutions Pty Ltd); David Shamoon (Diamond Windows Pty Ltd); Leith Robertson (Nu-Eco Windows); Raphael Bieniara (Rehau); Vik Ahluwalia (Viridian); Shane White (Weatherall Windows); Viet Duc Vu.

3 April 2019 WINDOW ESSENTIALS Sydney, New South Wales Max Marraffa (Alexandria Glass and Glazing); Katie Macgregor (Alspec); Nayan Das, Clinton Skeoch (AWAAGGA); Andrew Figueroa (Enviro Windows and Glass); Connor Pascoe (G.James Glass & Aluminium); Robert Plowes (Greater Glass); Jiawei Li, Wei Li, Feng Wang (True Vision Windows & Doors); Christopher Cafe (Yintec Australia).

14 May 2019 INTERMEDIATE FENESTRATION Brisbane, Queensland

02 02 The first Queensland Intermediate Fenestration Training Course for 2019 was held at the Brisbane Riverview Hotel on 14-15 May, 2019.

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Dallas De Havilland (A&L Windows); Francesco Biasillo, Vicki Hewitt, Ashleigh Neuschulz (Alspec); Col Duffield, Paul Hanna, Adam Sydenham (Big River Glass); Neha Dua, Kenna French, Jesse Gentle, Nick Scott (Breezway Australia); Katherine Hateley (Darley Aluminium); Justin Cotterill, Richard Fry, Andrew Greenstreet, Kevin Hardingham, Natasha Harrison, Peter O’Day (Dowell Windows); Sam Borellini (G.James Glass & Aluminium).

WINTER 2019

FENESTRATION AUSTRALIA

DIRECTORY

WINDOWS & GLASS

AWA-AGGA CALENDAR PROTRADE Workshop: Consistent Cashflow & Financial Strategies

Melbourne, VIC

14 June

SOUTH AUSTRALIA GALA AWARDS DINNER

15 June

7 June

IMAGE Creative Windows

AWA-AGGA WELCOMES ADG WINDOWS

Welshpool, WA

Adelaide, SA

APS DOUBLE GLAZING PTY LTD

Mooroolbark, VIC

WESTERN AUSTRALIA GALA AWARDS DINNER

Perth, WA

CESSNOCK GLASS PTY LTD

Arndell Park, NSW

18-19 June

TRAINING: Intermediate Fenestration

Sydney, NSW

COMBILIFT

Wetherill Park, NSW

21 June

PROTRADE Workshop: Consistent Cashflow & Financial Strategies

Brisbane, QLD

DRAGON GLASS LAMINATIONS PTY LTD

Wagga Wagga, NSW

21 June

VICTORIA GALA AWARDS DINNER

Melbourne, VIC

EXCELLENT GLASS AUSTRALIA PTY LTD

Acacia Ridge, QLD

28 June

QUEENSLAND GALA AWARDS DINNER

Brisbane, QLD

HEATSEAL AUSTRALIA PTY LTD

Davenport, WA

16-17 July

TRAINING: Intermediate Fenestration

Melbourne, VIC

INSTYLE GLASS AND ALUMINIUM PTY LTD

Arndell Park, NSW

2 August

AusFenEx19: Standard Registrations Close

KD WINDOWS AND DOORS

Beaconsfield, VIC

7 August

TRAINING: Window Essentials

Sydney, NSW

LBA JOINERY

Blackburn, VIC

27-29 August

AusFenEx19 Conference & Trade Exhibition

ICC Sydney, NSW

MELBOURNE GLASS AND ALUMINIUM SERVICES

Oakleigh, VIC

30 August

PROTRADE United Annual Business Awards Gala Dinner

Melbourne, VIC

SMB GLASS WINDOWS AND DOORS

Rowville, VIC

13 September

PROTRADE Workshop: Building Your Best Team

Melbourne, VIC

THERMAHAUS WINDOWS & DOORS

Bega, NSW

24-25 September

TRAINING: Intermediate Fenestration

Brisbane, QLD

WESTSHORE GLASS

Webberton, WA

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FOUR GREAT REASONS to become a member of the NSSA 1. BE PROTECTED

3. GAIN KNOWLEDGE

` Reduce your legal exposure by keeping up to date with technical, regulatory and compliance information.

` The NSSA provides training, technical information and notice of regulatory industry changes.

` Gain access to NSSA’s mediation services.

` Attend the annual national conference and exhibition, and state and territory member forums.

` Be part of our third party accreditation program which includes NATA accredited independent auditors.

2. HAVE A VOICE ` The NSSA is a member focused Association.

We are here to represent you and your business. ` Have input into standards, practices and legislation through regular state industry forums that discuss key issues and provide an opportunity for feedback. ` The NSSA works to increase awareness of the importance of compliant, tested security products and installation among consumers and the building industry.

` Read the quarterly magazine, Fenestration Australia, and our monthly e-newsletter – packed full of industry relevant information to keep you up to date.

4. SAVE TIME ` You’ll have access to a variety of compliance tools for your business. ` Utilise the range of members-only marketing tools to promote your business. ` We’ll keep you informed about technical and state licensing requirements.

For further information on how to become a NSSA member, please contact the NSSA Secretariat on 02 9498 2768 or email claudene@nssa.org.au

SCREENS IMAGE Tweed Coast Glass

SCREENS

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59 CASE STUDY ULTIMATE PROTECTION FOR A SEASIDE HOME Tweed Coast Glass

64 NEWS UNIQUE JOB YOUNG MEMBER PROFILE EHI AUSTRALIA

60 CASE STUDY CONVENIENCE AND SAFETY WITH FORCEFIELD® HINGED WINDOW Prowler Proof

66 DIRECTORY NSSA CALENDAR NSSA WELCOMES

CONTENTS

62 CASE STUDY INDIGENOUS RANGER ACCOMMODATION UPGRADE Crimsafe

PROUD CONTRIBUTORS TO THE NSSA DEVELOPMENT FUND

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CASE STUDY

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SCREENS

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CASE STUDY

SCREENS

ULTIMATE PROTECTION FOR A SEASIDE HOME CUSTOM INVISI-GARD SCREENS FROM TWEED COAST GLASS

I

f you’re lucky enough to live close to one of Australia’s beautiful beaches, like the owners of this new home in Casuarina, New South Wales, you know all the benefits of living by the sea. There’s the pleasure of strolling down to the beach for a swim or a surf, enjoying the ever-changing ocean views and being thankful for the cooling afternoon sea breezes.

However, when it comes to maintaining your home, one thing that’s not so positive about seaside living is the corrosive impact of salt-laden air on building exteriors such as windows, doors and security screens. Thankfully, Alspec, the framing experts, have developed the perfect solution with their Invisi-Gard suite of 316 Marine Grade stainless steel security products and ProGlide High Performance Sliding Doors.

The design of this home required expansive aluminium sliding doors and matching security screens at the junction of the indoor and outdoor living areas. To Tweed Coast Glass, this meant “matching” - installing beautiful large scale sliding doors and security panels without compromising alignment and aesthetics.

As the scale of the glass sliding doors were significantly outside typical security screen door sizes, Tweed Coast Glass, in conjunction with Alspec’s Invisi-Gard design team, explored a custom designed solution to fit Invisi-Gard screens into a ProGlide sliding door frame without compromising security and the visual design element, a clear requirement of the design brief.

The results of the custom fabrication by Tweed Coast Glass speak for themselves. The robust sliding door sections, with an Invisi-Gard infill, look amazing and the sliding screen doors cleverly retract into a cavity when fully opened.

Located only 200 metres from Casuarina Beach, it was important that the windows, doors, security screening and framing products selected for this home endure the potentially harmful effects of the marine environment. Salt air combined with rainfall and wind provides the perfect environment for acceleration of weathering and corrosion of building components.

Invisi-Gard Security Screens utilise high-tensile 316 marine grade stainless steel mesh, specifically designed to endure the potentially corrosive conditions experienced in coastal suburbs, such as this location at Casuarina Beach.

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ARCHITECT

Dimension 3

BUILDER

Cosbar Construction

FABRICATOR

Tweed Coast Glass

PRODUCT

Invisi-Gard 316 Stainless Steel Security Screen Alspec ProGlide High Performance Sliding Door

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CASE STUDY

SCREENS

CONVENIENCE AND SAFETY WITH FORCEFIELD® HINGE WINDOW

L

ocated in the countryside suburb of Pullenvale, Queensland, a quiet and lush bush setting, reside Tanya, her husband and three boys. While Tanya recognised the need for security screens, after having had security window screens previously, she was not keen on the thought of ongoing cleaning or accessibility issues caused by fixed window screens.

Tanya’s dealer introduced her to Prowler Proof’s new hinge window security screen range, recently launched to the Australian market.

“I chose the hinge window security screens over a standard fixed window security screen because of the very appealing hinged/ removable sash feature which enables me to take the screen off to clean it, as well as the adjacent glass windows,” said Tanya.

“It is also very beneficial that it is able to act as an egress point if ever needed.”

SYSTEM Prowler Proof Hinge Window with ForceField® Mesh 60

“The problem I was trying to solve in that particular section of the house was that I wanted to be able to have my windows open for ventilation. But, as the windows are all on ground level and that part of the house is not visible from the street, I was very concerned about security. The Prowler Proof hinge window, being a security screen, overcame all of my concerns,” she stated.

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“Now that I have these hinge window security screens, I would love to have them throughout our whole house, so the installation of these initial screens is now just the start of a bigger project.”

“My favourite things about the functionality of the product are the security and flying insect protection that it creates, along with the effortless ease of cleaning both the screen mesh and the adjacent windows,” said Tanya.

“And the hinge window has provided an unexpected benefit, with our eldest son loving the ability to open the hinge window security screen, adjacent to his desk when he is studying, to get a better connection to the garden.”

The hinge window security screen has been designed to seamlessly integrate with existing window systems, providing options to either face fit or reveal fit, depending on the application, with all fasteners hidden inside Prowler Proof’s unique H.I.T.™ multipoint fixing channel.

The handle used to open the hinge window is beautifully integrated in the frame, ensuring it does not clash with any of the window system hardware. It also has a smooth operation that is easy to use by the whole family, including small children and the elderly.

FENESTRATION AUSTRALIA

SCREENS

Tanya had their screens made with Prowler Proof’s ForceField® mesh for maximum visibility and ventilation with an open area of 42.5 per cent. The hinge window is also available with Protec perforated aluminium infill.

The hinge window security screen features low maintenance, high security Euro-groove hardware, with multiple point locking around all sides of the sash. Both ForceField® and Protec versions have been tested and passed AS 5039 and AS 5040 for security in both in reveal and face fit installations. When fitted FENESTRATION AUSTRALIA

CASE STUDY

with ForceField® mesh, it can also be used in bushfire applications to BAL-40. Both ForceField® and Protec have been tested to WERS and have passed acetic acid salt spray and neutral salt spray testing. This new product comes with Prowler Proof’s unique welded corners, in a full range of powder coat colours and is backed by a 10 year full replacement warranty.

For more information, call Prowler Proof on 07 3363 0666 or visit www.prowlerproof.com.au ISSUE 06

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CASE STUDY

SCREENS

INDIGENOUS RANGER ACCOMMODATION UPGRADE

F

ish River Station in the Northern Territory presented a unique set of challenges to the team at UniSA. Located some 3,500 km from Adelaide, the Indigenous Land and Sea Corporation aimed to restore and upgrade the existing Ranger accommodation, preserving original features where possible, but designing new elements to improve the living conditions of the Rangers.

Crimsafe screens were specified by UniSA due to their suitability for the extreme climatic conditions of the Australian outback. These versatile screens provide class-leading protection against bushfires and insects, while supporting passive design principles by allowing air-flow through the structure, reducing any need for air conditioning while keeping the Rangers and their belongings safe.

BEFORE

The Crimsafe Authorised Licensee fabricated, delivered and installed all screens in collaboration with UniSA’s Design Construct team. Each screen was fabricated to a specific measurement by the UniSA students, before being delivered to the remote site and installed by the UniSA students and Rangers in a combined effort.

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SCREENS

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CASE STUDY

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NEWS

SCREENS

UNIQUE JOB

ULTIMATE OUTDOOR LIVING

T

he installation of these Prowler Proof ForceField® screens by Brett from BD Screens, Blinds and Shutters allows this Queensland family to make full use of their outside barbeque and living area in all seasons.

Got a unique job installed? Get in touch to feature in the next edition of your industry magazine. Contact Claudene Damianakis at claudene@nssa.org.au

BEFORE

AFTER

For more information on BD Screens, Blinds and Shutters, visit www.facebook.com/bdscreens NSSA MEMBER

Brett Denton

FABRICATOR

BD Screens, Blinds and Shutters

SYSTEM

Prowler Proof ForceField®

LOCATION

Redland Bay, Queensland

Material Handling Solutions Gasket Trolley

- Save your work - Save your back - Save your money Vertical Profile Trolley

Horizontal Profile Trolley

Adjustable Work Bench

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NEWS

SCREENS

YOUNG MEMBER PROFILE:

UDAY SONOJIA

I

n this edition, our NSSA young member is Uday Sonojia from EHI Australia.

clients as soon as possible to keep them satisfied and happy.

Tell us a little about EHI Australia and your role:

What do you enjoy most about the industry?

Elite Home Improvements of Australia has been in operation for 19 years and has quickly become an industry leader in supplying and fitting home improvement products to Sydney. EHI are an authorised Amplimesh dealer who specialise in security doors and window grilles. We also provide a variety of other home improvement products such as plantation shutters, retractable screens, blinds and awnings. At EHI, my job role includes sales consulting and fitting all the products we specialise in. I also provide specification and technical advice to builders and architects during the planning and building stage of their projects.

The most enjoyable part of working in the home improvement industry is to be part of a project from beginning to end and to see my customers satisfaction upon completion.

How long have you been with EHI Australia?

My biggest personal achievement is attaining a Bachelor’s degree as a Mechanical Engineering Technologist.

This has helped me with the technical and administrative side of the business.

I have been with EHI since February, 2015.

What is the most challenging part about your job?

The biggest challenge I face at EHI is time restraint. Because of high demand, there isn’t enough time to service each of my clients immediately. I like to get to my

Name three things you enjoy working for EHI? Customer satisfaction, my colleagues and being able to work at different sites, as well as the office, on a daily basis.

What has been your biggest achievement so far?

My biggest work achievement is meeting my KPIs and sales targets month after month.

What motivates you?

Customer satisfaction motivates and inspires me to be the best in the industry.

I am motivated to be successful at a

young age.

Where do you see yourself in five years time?

In the near future, I would like to have my own business relative to the home improvement and security industry as I see potential and growth within the industry.

Best quote to live by?

My favourite quote is, ‘Live life to the fullest and focus on the positive’.

What does it mean to be part of the NSSA? It means a great deal to be part of NSSA, knowing I am a part of an association that is dedicated to improving and providing knowledge about the security industry while maintaining a standard within the market that helps businesses improve and deliver better quality products.

NEW EHI AUSTRALIA SHOWROOM

A

lfresco living has become a large part of the Australian culture.

Merging the outside with the inside and extending our living areas is very Australian, with most building companies utilising the outdoor space and going above and beyond just the ‘four walls’ of a home.

giving customers a big, beautiful space to try out the range of doors, windows, outdoor kitchens, blinds, shutters, retractable screens and servery options available. EHI have partnered with other businesses to ‘bring in the views’ capturing the freshness and easy outdoor living, while keeping the nasties out.

EHI take this very seriously and have recently launched their new showroom at Baulkham Hills, New South Wales, showcasing some of the amazing highend products now on the market, and

The owner of EHI and Elite Security Screens and Doors, Andrew Johnston, has been in the business for over 20 years.

He has a vision for industry suppliers and fabricators to come together to

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promote and be promoted by installing their products in the showroom, gaining valuable exposure above and beyond retail. With the widest range in one showroom, it is the destination for builders, architects, specifiers and their clients in the Hills and Western Sydney.

So come one and all and say ‘hi’ to EHI and explore the possibilities!

For more information, call 1300 55 22 33 or visit the EHI Australia showroom at 319 Windsor Road, Baulkham Hills, New South Wales.

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DIRECTORY

SCREENS

NSSA CALENDAR 27-29 August

AusFenEx19 Conference & Trade Exhibition

ICC Sydney, NSW

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ARMOUR CO

Croydon South, VIC

CANBRAX WHOLESALE SCREENS

Kunda Park, QLD

DOWELL WINDOWS

Geebung, QLD

FENESTRATION SOLUTIONS AUSTRALIA PTY LTD

Patterson Lakes, VIC

LEISURE COAST SECURITY DOORS AND SCREENS

Mount Annan, NSW

PAGE SECURITY DOORS

Camberwell, VIC

PLATINUM GLASS & SECURITY

Toowoomba, QLD

ROCKINGHAM GLASS AND SECURITY

Rockingham, WA

TBT SECURITY DOORS PTY LTD

Derrimut, VIC

TREND WINDOWS & DOORS

Girraween, NSW

TWEED COAST GLASS

Kingscliff, NSW

UNIBLINDS & SECURITY DOORS

Melton, VIC

ISSUE 06

IMAGE James Cook University, HPS Glazing

NSSA WELCOMES

WINTER 2019

FENESTRATION AUSTRALIA

5

Wheel Roller Series Now effortlessly sliding panels up to 400KG with major reductions in operational forces.

CERTIFIED

The Heavy Hitters of the sliding door industry...

CiiLOCK Engineering Hardware Innovation Specialists CEAU-111

t. (03) 9703 1006

e. sales@ciilock.com

w. www.ciilock.com