BuiltView Magazine Issue #09 Spring 2021

THE INDUSTRY MAGAZINE OF THE AGWA & NSSA ISSUE 09 SPRING 2021 MEMBER PROFILES DARLEY ALUMINIUM 18 | SMARTECH DOOR SYSTEMS 20 | ASSA ABLOY 62 | CASE STUDIES PAARHAMMER 24 | ALSPEC & AJ ALUMINIUM 26 | ASK THE EXPERT 30 | FACES OF OUR INDUSTRY EVOLUTION WINDOW SYSTEMS 32

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ISSUE 09 SPRING 2021

COLUMNS

EDITOR’S NOTE

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WORDS

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CONTRIBUTORS

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LEGAL

Can Employers Mandate Vaccinations for Employees?

Harry McDonald

PEOPLE

Workplace Zoom-Bies – Why Bosses Need to Act to Reverse Zoom Fatigue

Maureen Kyne

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A COVID Cover Up

David Esler

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It’s Heating Up 2019/20 building hotspots revealed.

Angela Lillicrap

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ECONOMY

EDITOR’S NOTE

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elcome to the spring edition of BuiltView Magazine. In this issue, Maureen Kyne returns to ‘Columns’ with an article on Zoom fatigue, and our regular ‘Legal’, ‘People’ and ‘Economy’ contributors are back with important and informative editorial.

BuiltView Magazine is a quarterly publication of the Australian Glass & Window Association and the National Security Screen Association.

Melissa Douglas

Phillip Mauviel, Martin Muehlwanger, Tina Nguyen, Tas Nikas, Pichakarn Nutnada, Edith Paarhammer, Stephen Parry, Key Penfold, Miki Phillips, Daniel Pitman, Alison Renwick, Jack Ryan, Michael Ryan, Nicole Saccaro, Paul Said, Tacita Shaw, Shane Smith, Edwin Soto, Sally Stimson, Michael Spencer, Beth Symes, Keith Taylor, Jessica Veljanovska, Mark Weir, Julia Williams.

EDITOR Stephanie Grigg SUB-EDITOR DESIGN

In ‘Glass & Windows’, we feature ‘Member Profiles’ on Darley Aluminium and Smartech; ‘Case Studies’ from Paarhammer Windows and Alspec with AJ Aluminium; and ‘Compliance’ provides an overview of the AGWA Dispute Resolution process. ‘Safety’ returns with an interview with SGA Architectural Window Solutions on their successful safety program, and ‘Ask the Expert’ focuses on energy efficiency. We also introduce a new section highlighting our members called ‘Faces of Our Industry’, which is kicked off by Evolution Window Systems. Our regular ‘News’ and ‘Products’ pages are bursting with updates from AGWA members.

PRINTED BY

Stephanie Grigg Kellie Wardman

SOUTHERN IMPACT

‘Screens’ opens with a ‘Member Profile’ on Development Fund Contributor, ASSA ABLOY, followed by NSSA updates on work behind the scenes. Decoview is interviewed for our ‘Business Snapshot’, ‘News & Products’ announcements are from Elite Security Screens & Doors and Meshtec, and the magazine closes with a ‘Unique Job’ by Artarmon Doors & Screens.

COVER IMAGE

DISCLAIMER

VELUX, page 52.

Copyright © 2021. All rights reserved.

Reproduction in whole or part without written permission from AWA-AGGA Limited is strictly prohibited. It is impossible for the publisher to ensure that the advertisements and other material herein comply with the Australian Consumer Law Competition and Consumer Act 2010. Readers should make their own inquiries in making decisions and where necessary seek professional advice.

Enjoy the read.

STEPHANIE GRIGG Editor, BuiltView Magazine

EDITORIAL & ADVERTISING ENQUIRIES Stephanie Grigg +61 2 9498 2768 extension 453 stephanie.grigg@agwa.com.au PUBLISHED BY AWA-AGGA LIMITED ABN 57 629 335 208 Suite 1, Level 1, Building 1, 20 Bridge Street, Pymble NSW 2073 +61 2 9498 2768 admin@agwa.com.au www.agwa.com.au

ADDITIONAL CONTRIBUTORS Tuafale Aiomalaga, Maria Babic, Melissa Baker, Antony Benyamin, Jay Bond, Sally Clinton, Russell Cook, Wayne Cook, David Cowell, Claudene Damianakis, Jason Fisher, Michael Gleeson, John Gofton, Tony Gramlick, Emily Heldt, Teresa Henry, Glenn Honey, Tracy Horsley, Joshua Ianni, Mark Jennings, Ellen Kelman, Tracey Kinnane, Howard Lai, Kim Lay, Rom Lessa, Joanne Littlejohn, Emma Martin,

southernimpact.com.au Our printer conforms to the ISO-14001 environmental management standard and the ISO-9001 quality management standard.

DISTRIBUTED BY D & D MAILING SERVICES www.ddmail.com.au BuiltView Magazine is proudly packaged in Biowrap, 100 per cent degradable plastic wrapping.

ISSUE 09 SPRING 2021

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GLASS & WINDOWS AGWA STATE CHAPTERS

Updates from your State Chapter Committees.

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MEMBER PROFILE

Darley Aluminium Celebrates 25 Years

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The Smartech Story: Where the Passion Started

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A Sense of Space Paarhammer Windows

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Adaptable, Flexible and Student Centered Alspec & AJ Aluminium

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ASK THE EXPERT

Balancing Light with Solar Heat Gain in Modern Glazing Michael Gleeson

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FACES OF OUR INDUSTRY

The Faces of Evolution Evolution Window Systems

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SAFETY

Achieving a Small Business Safety Culture SGA Architectural Window Solutions

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TECHNICAL

An Update from the Technical Team Nayan Das

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COMPLIANCE

AGWA Dispute Resolution Policy & Code of Conduct Pouya Abtahi

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TRAINING

Fenestration Diploma™ Graduates

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AGWA Course Graduates

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CASE STUDIES

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NEWS

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PRODUCTS

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DIRECTORY

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SCREENS MEMBER PROFILE

A Global Leader in Access Solutions ASSA ABLOY

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NSSA

From Little Things, Big Things Grow Derek Tidey

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TECHNICAL

Committee Updates Jack Ryan & Shane Smith

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BUSINESS SNAPSHOT

Decoview Q&A with Jay Bond

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NEWS & PRODUCTS

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UNIQUE JOB

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DIRECTORY

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WORDS FROM YOUR ASSOCIATIONS

LIZ NORTH Chairperson of the Board Australian Glass & Window Association

CLINTON SKEOCH CEO & Executive Director, Australian Glass & Window Association

MICHAEL HENRY Chairperson of the Board National Security Screen Association

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elcome to the spring edition of BuiltView.

I hope that by the time you receive your spring edition of BuiltView we will be back to semi-normal and out of lockdown.

Submissions into the National Construction Code 2022 (NCC) Stage 1 closed on 11 July 2021 while Stage 2 remains open for comment.

Stage 1 includes most of the proposed amendments to NCC 2022, however excludes amendments relating to energy efficiency and condensation. Stage 2 includes proposed amendments to energy efficiency and condensation management.

The AGWA team have been working with the Technical Committees, Chapters and all interested members to ensure that the changes in NCC 2022 are well considered regarding any impacts on the industry. All the feedback received relative to any changes has been collated and reviewed and has been included in our response to the Australian Building Codes Board (ABCB).

The AGWA team look forward to engaging with the relative parties and representing our industry stake holders in the ongoing NCC 2022 Stage 2.

We have had much input from the members, technical working groups and staff of AGWA into the recently released AS 1288 and AS 4055.

Please continue to engage and share your thoughts and views on proposed changes to legislation, NCC and Standards which impact our industry with us. AGWA can then consider all submission and lodge our perspective from a united viewpoint.

s our Chair has outlined in her address, the last couple of months have been full of key technical engagements with the AGWA team being deeply involved, on behalf of members, in the review of the National Construction Code (NCC) 2022 and a number of industry-specific and relevant standards.

However, in many instances, this is work is not possible without considered input from members on the issues on which we advocate. While we have a number of general and specific technical committees, technical sub-committees and working groups that all provide guidance and perspective on the items under review, of equal importance is ensuring the broader membership has the opportunity to understand, and be heard, on the issues that affect them.

To that end, I encourage you to give the team a call or, alternatively, look out for our fact sheets, webinars, emails and media posts to ensure you stay up to date with the issues that affect your business. Over the coming months, you will notice an ongoing effort to reform and refine how we communicate on the issues that affect you, so feel free to let us know what works.

I am a big believer in communication being a two-way street, so I encourage all members to let us know what we are doing well, how we can do things better or simply how we can help. Please reach out, email admin@agwa.com.au or give us a call on 02 9498 2768. We look forward to hearing from you.

I will leave you with this very apt quote from Dan Oswald, “Communication must be HOT. That’s Honest, Open and Twoway.”

pring is the time of the year that signals the turning point for the security screen industry. We transition from the quieter months of winter to the mad rush of summer. Unfortunately, this winter has been incredibly difficult due to COVID-19 outbreaks, community lockdowns and border closures, all of which have significantly impacted our businesses and personal lives. Despite these extreme challenges, the NSSA has continued to forge ahead, thanks to the unwavering support of our members.

I am pleased to report that we have had another successful financial year. The support provided by our members and NSSA Development Fund Contributor partners, has been key to the NSSA’s continued growth and development.

Today, the NSSA represents the market leaders of our industry, making the NSSA the peak body for the security screen industry in Australia. In this role, the NSSA continues to grow representation on a number of key committees. Thank you to those members who have volunteered their time and knowledge on our behalf: • Shane Hawkins – Furnishing Industry Reference Committee (IRC) on the revision and updating of the MSF Furnishing Certificate III in Blinds, Awnings, Security Screens and Grilles.

• David Burley – SLED Advisory Council of New South Wales.

• Shane Smith (Committee Chair) – Standards Australia Technical Committee CS-023.

• Tarek Mostafa – Standards Australia Technical Committee CS-023.

• Craig Brennan – Standards Australia Technical Committee CS-023.

The hours and knowledge that these members have invested on behalf of the NSSA membership and our industry is extraordinary. The impact for our industry will resonate for years to come.

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CONTRIBUTORS

Dr POUYA ABTAHI Glass Technical Manager, Australian Glass & Window Association Pouya started his professional career in the glazing industry in 2016 as a Façade Engineer. Since then, he has specialised in different aspects of the construction sector, especially glass. He holds a PhD in Structural Engineering and has held the post of AGWA Technical Glass Manager since March 2020. Pouya assists the AGWA team in advancing the industry through technical support to members as well as collaboration with different stakeholders in the development of relevant Australian Standards and industry guidelines.

MAUREEN KYNE Maureen Kyne & Associates Maureen is a leading authority in workplace bullying, sexual harassment and discrimination. With qualifications and a career spanning nursing, manufacturing, construction, transport, Human Resources, Industrial Relations and Workplace Health and Safety, she brings wide-ranging experiences.

Having lived and worked in both regional towns and capital cities, Maureen understands the economic and workplace pressures faced across diverse environments from harvesting sheds in farming communities to metropolitan corporate boardrooms.

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ISSUE 09 SPRING 2021

MELISSA BAKER National Industry Development Manager, Australian Glass & Window Association Melissa has worked in the training industry for more than 20 years, most recently in the VET sector at TAFE NSW. She has a wide range of training and management experience across a variety of sectors, including in a head teacher capacity. At AGWA, Melissa works with our industry subject matter experts to develop new workshops and online training resources.

ANGELA LILLICRAP Economist, Housing Industry Association Angela graduated from the University of Canberra in 2016 with a Bachelor Degree in Commerce, majoring in economics. After finishing her degree, she spent two years in the United Kingdom working at a fin-tech company which specialised in providing investment platforms to major financial institutions. Angela gained experience in the banking and financial industry specialising in asset reconciliation and CASS regulations enforced by the Financial Conduct Authority. Having lived and worked overseas, Angela has a keen interest in world politics.

NAYAN DAS MIE Aust Technical Program Engineer, Australian Glass & Window Association Nayan joined AGWA as Technical Officer in 2019 and was recently appointed to the post of Technical Program Engineer. He assists AGWA in advancing the industry through the provisions of member technical support, WERS simulations and management of the various AGWA Technical Committees, as well as facilitating the development of critical technical content in relevant Australian Standards and industry guidelines. He holds a Master’s Degree in Structural Engineering and is a Member of the Institute of Engineers Australia.

HARRY McDONALD Solicitor & Associate Director, Greenhalgh Pickard Solicitors & Accountants Harry is a solicitor admitted to practice in the Supreme Court of Queensland, practising in the Commercial and Property Law team at Greenhalgh Pickard Solicitors. Within commercial law, Harry has a keen interest in employment law and enjoys assisting commercial clients in all areas of their employment and industrial relations, with experience in employment contracts, sub-contractor agreements, restraint clauses, unfair dismissals, general protections, workplace policies and guidelines, and general HR advice.

DAVID ESLER Director, Kaizen Executive As Director of Kaizen Executive, David provides industry tailored recruitment and executive search services, industry focused sales training, Soft Tech V6 estimation services and general business consulting within the building and construction, fenestration, glass and glazing sectors.

Starting out as a glazier, and now with over 30 years’ experience working in and around our industry, David draws on his extensive industry experience and holds Masters degrees in Business Administration and Commercial Law from Deakin University.

DEREK TIDEY Sales & Marketing Manager, Scorpio Screens & Blinds Derek has 35 years building industry experience, beginning as an apprentice plasterer and later moving into sales and marketing roles. In 2004, Derek entered the glass and aluminium industry as the Sales and Marketing Manager with Aluminium Systems Ltd. In 2007, Derek then moved into the security screen industry as National Sales Manager for Crimsafe, and later as GM and COO. Derek is now with Scorpio Screens and Blinds as the Sales and Marketing Manager. Derek completed his MBA in November 2020 and joined the NSSA Board of Directors as Vice Chair in December 2020.

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shutterstock.com/Numstocker

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9 LEGAL

Can Employers Mandate Vaccinations for Employees? The introduction of the COVID-19 vaccination in Australia has led to confusion amongst employers and employees as to whether the vaccination can be or will be made mandatory in the workplace.

Harry McDonald, Greenhalgh Pickard Solicitors & Accountants

PEOPLE

Workplace Zoom-Bies – Why Bosses Need to Act to Reverse Zoom Fatigue As online meeting technology becomes an ubiquitous part of our day-to-day work lives, ‘Zoom Fatigue’ can be blamed on an employer’s failure to set rules and procedures around its use.

Maureen Kyne, Maureen Kyne & Associates

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A COVID Cover Up Make sure you hang onto the people you have in your business today as they are a critical asset you cannot afford to lose.

David Esler, Kaizen Executive

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It’s Heating Up 2019/20 building hotspots revealed.

Angela Lillicrap, Housing Industry Association

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ECONOMY

ISSUE 09 SPRING 2021

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BUILTVIEW

Visibility

Solar Control

Neat®

Insulation

LoE3-366® ® + Neat The only triple silver low-E with an easyclean coating.

Glassworks’ LoE3-366® is a triple silver low-E boasting the ultimate balance of solar control and visibility due to its high VLT of 63% and a low SHGC of 0.27. And when glazed on surface 2 in an IGU with LoE-i89® on surface 4, it delivers an unprecedented UValue of 1.1 for increased insulation during the colder months.

Best of all, LoE3-366® comes standard Neat® technology, an invisible titanium dioxide coating which attracts less dirt and dust, and also reacts with UV rays to break down organic pollutants. When it rains, water ‘sheets-off’ the glass, rinsing away decomposed materials without leaving streaks.

Glassworks’ LoE3-366®, LoE3-340® and LoE-i89® are the only low-E coated products in Australia that offer Neat® technology.

VLT

Ext. Ref

SHGC

U-Value

4 mm LoE -366® 12 mm Argon 4 mm Clear

64%

13%

0.25

1.36

4 mm LoE3-366® 12 mm Argon 4 mm LoE3-i89®

64%

13%

0.27

1.10

3

Centre of glass calculated using LBNL Window 7.3 based on NFRC 100 environmental conditions.

8A Kitchen Road Dandenong South 3175 T +61 3 8788 5888 F +61 3 8788 5899 info@glassowrksaust.com glassworksaust.com.au

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COLUMNS

LEGAL

CAN EMPLOYERS MANDATE VACCINATIONS FOR EMPLOYEES? The introduction of the COVID-19 vaccination in Australia has led to confusion amongst employers and employees as to whether the vaccination can be or will be made mandatory in the workplace.

HARRY McDONALD Solicitor & Associate Director, Greenhalgh Pickard Solicitors & Accountants

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mployers have a duty of care to provide a safe workplace to their employees under Work Health and Safety laws. This includes eliminating or, if that is not reasonably practicable, minimising the risk of exposure to infectious diseases in the workplace.

This applies not only to the employees, but to the protection of those they come into contact with, including clients and customers.

The Fair Work Commission has highlighted that employers, even when their employees have been vaccinated, continue to have an obligation to minimise their risk of exposure to infectious diseases.

Safe Work Australia provides guidance for employers regarding the vaccination of workers in certain industries and the test that employers should use to determine if their workers are at risk.

The introduction of the COVID-19 vaccination in Australia has led to confusion amongst employers and employees as to whether the vaccination can be or will be made mandatory in the workplace.

On 28 June, 2021, the National Cabinet agreed that COVID-19 vaccinations are to be mandated for residential aged care workers as a condition of working in an aged care facility through shared state, territory and Commonwealth authorities and compliance measures. From 31 March, 2021, Queensland had previously mandated coronavirus vaccination for health services employees, Queensland Ambulance Service employees and

hospital and health services contractors who were in contact with a COVID-19 area.

• Implemented with sufficient reason;

Outside of those industries, whether a mandatory vaccination policy can be implemented depends on the individual circumstances of the workplace. The employer must ensure that the policy is lawful and reasonable. In a recent case involving a childcare worker who was dismissed for failing to vaccinate against the flu, the Fair Work Commission described the meaning of lawful and reasonable as set out below:

• Compliant with industry recommendations;

• To be lawful, a direction does not require a positive statement of law endorsing an action; a direction can be classified as lawful provided that it does not involve illegality and ‘falls reasonably within the scope of service of the employee’; and • What is reasonable is a question of fact; it ‘does not involve an abstract of unconfined assessment as to the justice or merit of the decision’. The direction must relate to the subject matter of the employment, which is informed by the ‘nature of the work the employee is engaged to do, the terms of the contract, and customary practices or the course of dealings between the parties’. The policy need only be reasonable, and it is immaterial that a ‘better’ policy may exist.

This case involved a flu vaccine.

However, in the case of the coronavirus vaccination mandate, the vaccine is not yet readily available to all employees and therefore mandating such a vaccine with immediate effect may not be considered reasonable.

Therefore, employers who are seeking to mandate vaccinations for their employees should ensure that the policies are:

• Consistent with the risk in the type of work performed;

• Compliant with government recommendations; • Compliant with their legal obligations as an employer; and • Compliant with their contractual obligations as an employer.

Employers should also consider whether their policies are flexible and have reasonable conditions for persons who may have a medical exemption from being administered certain vaccinations.

Failure to make provisions for such exemptions may see the employer failing to comply with their obligations under the anti-discrimination laws.

While recent cases have indicated that mandatory vaccination policies will be supported by the courts in the employer’s favour, it is important that employers are aware that there are other obligations to minimise risk to employees other than vaccinations.

These obligations include providing necessary control measures to prevent the spread of disease.

If you’re considering mandating vaccines in your workplace, you should seek legal advice before taking any action. Call our office on 07 5444 1022 to discuss with one of our employment lawyers today.

DISCLAIMER: The material contained in this publication is of a general nature only and is based on the law as of the date of publication. It is not, nor is intended to be legal advice. If you wish to take any action based on the content of this publication, we recommend that you seek professional advice.

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PEOPLE

WORKPLACE ZOOM-BIES – WHY BOSSES NEED TO ACT TO REVERSE ZOOM FATIGUE As online meeting technology becomes an ubiquitous part of our day-to-day work lives, ‘Zoom Fatigue’ can be blamed on an employer’s failure to set rules and procedures around its use.

MAUREEN KYNE Director, Maureen Kyne & Associates

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ideo conferencing apps, like Zoom, have become the new office, meeting room and boardroom and how we interact and use the digital platforms requires a clearlydefined company policy.

While teleconferencing platforms such as Zoom had afforded workers and bosses new freedoms during COVID, their use also comes with serious consequences.

Digital meeting solutions have forever changed office behaviour and the way we conduct meetings, collaborate, generate ideas, make decisions and even deliver outcomes – and these changes are not necessarily for the better.

We’ve inadvertently made ourselves busier than ever because of the ease of video conferencing, so it’s no wonder we have Zoom fatigue.

Like a new toy, we have overused it and are now rapidly growing tired of the Zoom novelty and the consequences we’re seeing include bored, unmotivated, lethargic and burnt-out workers.

If you didn’t have back-to-back face-toface meetings every single day of the week before COVID, why are you having this overload on Zoom now?

Zoom fatigue is real and bosses need to urgently find ways to reverse this phenomenon or they’ll end up with a workplace full of what I would describe as Zoombies!

When the founder and CEO of Zoom admits to feeling fatigue when using the product that has made him millions, then

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it’s a red flag to change our relationship with video conferencing.

Research out of Sweden in April also confirms Zoom fatigue is real and women suffer from it more than men because they have longer meetings and shorter breaks between meetings than men.

Five ways in which workplaces should modify and adapt their behaviour to combat online meeting fatigue include: ESTABLISH RULES – Companies need to create some boundaries around the use of video conferencing so employees are not engaging with employees, canvassing ideas and making decisions solely on Zoom. Limiting the number of virtual meetings a day and establishing guidelines around what is deemed a necessary video meeting will allow employees to have time away from the intensity of long back-to-back meetings.

Educating managers on the benefits of encouraging short breaks in between meetings will also help refresh staff.

PROVIDE TRAINING – In the rush to use video conferencing, companies have embraced the technology without understanding and capitalising on its offerings. Features such as chat rooms and white boards and the ability to use these to collaborate in small teams are an alternative to the intense face-toface, one camera draining video meeting most of us have become accustomed to.

THINK BEFORE YOU ZOOM – Workers need to be educated about the appropriateness of when to use video conferencing for hosting and running meetings – not all communication requires a Zoom meeting. Instead of scheduling multiple video meetings, see if a client or colleague is open to sending comprehensive updates via email, or even a quick debrief over the

phone. And for those who insist on video conferencing, phone calls and text messages can often be just as effective.

SEND OUT AN AGENDA – Clearly define the purpose of the meeting from the start. Having a purpose will help decide if the meeting is warranted and an agenda will determine the length of the meeting. Ask yourself, does this need to be two hours? Probably not.

STAND UP MEETINGS – Zoom has reduced our mobility and no doubt contributed to the COVID kilos. Having phone hook ups with colleagues when walking to get a coffee like we did preCOVID is a great way to get moving.

Schedule an hour meeting and ask everyone to stand up or go outside for the remaining 15 minutes of the meeting and you may find yourself achieving better results during the last 15 minutes of the meeting.

The Zoom workplace needs to change because it has made us physically and mentally lazy and scheduling back-toback meetings doesn’t lead to better engagement, greater productivity or even a greater bottom line.

We have the power to change this and reverse Zoom fatigue so the technology doesn’t dictate how we run our offices.

Our reliance to run our businesses and boardroom using Zoom has interrupted our regular patterns of how we work.

There are many occasions when video conferencing is being used as a catch up or time out by staff so a purpose and agenda will make workers accountable and it puts lazy workers on notice.

Always ask yourself what needs to be a meeting or what can be an email, a recorded message, or a deck that you send out. Eight back-to-back hours on a screen is not a life, it’s a death sentence.

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A COVID COVER UP Make sure you hang onto the people you have in your business today as they are a critical asset you cannot afford to lose.

BE DIFFERENT DAVID ESLER Director, Kaizen Executive

As I sit and write this article, half of the Australian population is now back in lockdown and the construction industry in Sydney and South Australia is on hold. I think that COVID is having some interesting effects on us in the construction industry. Some that we may not be entirely aware of.

In my previous article, ‘Chasing Diamonds’, June 2021, I discussed the difficulty in finding talented staff and also how hard it is to retain them. In stark contrast to last year, when we went into lockdown and businesses were laying off staff due to an uncertain future, many of my clients are now of the opinion that, ‘she’ll be right mate’ - it’s just another small speed hump in the cycle of life (as we know it today). If we take a snapshot at this point in time, unemployment is at 4.9 per cent; the lowest level it has been at in a decade, and construction employment has grown just under 8 per cent over the last 12 months. Any wonder that we are having trouble finding staff. To add to that, new home construction is at a six year high and looks to have a pipeline through to 2023.

To add a little more spice to the recipe, in the Hays salary guide 2021/22, employers are looking to increase full time staff by 47 per cent, from where I am not quite sure, and 64 per cent of businesses are already finding that they have skills shortages and cannot find the skilled staff that they require.

To top it off, just under 70 per cent of businesses are intending to increase salaries over the next 12 months. Wow, we thought we had it tough coming out of the GFC. So, what’s my point?

Make sure you hang onto the people you have in your business today, as they are a critical asset you cannot afford to lose. Here are some ideas that you may want to consider as part of your people management plan moving forward:

Some of the comments I received from readers from my last article around providing ‘benefits and perks’ and staff retention has just re-enforced my view that you must be different to other businesses if you are to have a successful staff retention strategy. For many in our industry, they will not see this article or be aware of the difficulties that we are facing, so they have no reason to change and will continue to lose staff. Some of you will read this article and say, ‘My business is not like that! I have great staff retention,’ and that’s fine. But it will be the individuals that learn from what we are sharing and plan to acknowledge the importance of their staff further; become more engaged with their employees and are prepared to strive to continue to deliver first-class working environments, that will be successful.

All I can ask is that you genuinely think about your personal engagement practices, your staff, your business and how you can make a change and be different.

ENGAGEMENT What do I mean by engagement?

Consider the following; high performing, happy and content staff are actually twice as productive as any disgruntled or unengaged staff and the cost to replace these top performers is somewhere between half to double their annual salaries. Isn’t it about time that we, as managers, spent more time firstly selecting and then putting our energy into retaining these people?

Now, would you like to increase your operating revenue and margin by 19 per cent in the next 12 to 18 months? I would.

Tower Perrin-ISR, one of the world’s premier employee research and consulting firms, conducted what it refers to as one of the most extensive Employee Engagement studies ever.

In ISR’s own words, the findings were ‘striking’. Companies that put a significant amount of effort into employee engagement and retention

enjoyed growth in operating revenue and a margin of over 19 per cent. Now that’s impressive; and it’s just by doing some of the simple things well. So, what are some of the simple things?

In a recent Forbes article on employee engagement, they listed four simple steps to ensure that staff are engaged: 1. Ensure everyone is in the right role.

2. Provide training and development pathways.

3. Ensure they are doing meaningful work that has a clear outcome.

4. Check in often, both personally and professionally.

TRAINING And finally, it is clear to me that when we employ staff, no matter what their role, we expect that they know what they are doing and that they are competent. My research is showing that this is not the case. Whilst we go through a rigorous recruitment process, the people we bring into our business will not know how ‘you’ do things. And I can assure you that everyone does things differently, so please train, train, train.

Just to cap off what we have been discussing, if you are recruiting, either through a professional recruiter or directly yourself, be open to bringing in new or semi-skilled talent from other sectors and taking the time to mentor and train them. Everyone wants someone who can hit the ground running and deliver results or outcomes immediately. Unfortunately, this is unsustainable. In our business, we have a motto; ‘Recruit for Attitude’ and ‘Train for Experience’, and I would encourage you to do the same.

For more information, contact David on 0420 905 580 or visit www.kaizenexec.com.au ISSUE 09 SPRING 2021

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ECONOMY

IT’S HEATING UP 2019/20 building hotspots revealed.

ANGELA LILLICRAP HIA Economist, Housing Industry Association

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IA recently released their 2021 Population and Residential Building Hotspots Report. It is a unique annual report which identifies Australia’s fastest growing suburbs and regional areas – ‘Hotspots’. Areas highlighted in the report enjoy strong population growth and high levels of residential building. For that reason, they indicate areas with strong demand for skilled trades and building materials.

ECONOMIC BACKDROP The number of homes that commenced construction fell from 196,056 in the 2018/19 financial year to just 171,564 in 2019/20. This was the weakest financial year since 2012/13. The housing market had reached a turning point at the end of 2019 following a return to house price to growth and a round of cuts to the official cash rate.

The ‘Population and Residential Building Hotspots Report’ is a unique annual report which identifies Australia’s fastest growing suburbs and regional areas or ‘Hotspots’. To obtain the latest edition of the report visit www.hia.com.au BUILTVIEW

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The housing market was set to enter the new decade looking up until COVID-19 hit. Confidence in the market and the wider economy evaporated as the national borders were closed and local lockdowns enforced. The outlook for home building was dire.

As the full extent of government spending to support households and businesses became clear, including the announcement of HomeBuilder in June 2020, confidence in the housing market returned. Leading indicators of detached building activity surged with new home sales, building approvals and housing finance data breaking records.

A record year for detached house building is underway with over 146,000 detached starts expected in the twelve months to September 2021. This is 20.3 per cent higher than the peak of the previous boom in 2018 and will ensure that the industry remains very active well into 2022.

2019/20 HOTSPOTS REVEALED This year’s Hotspots Report found a new number one during the 2019/20 financial year. Mickleham–Yuroke in Melbourne has taken the crown from last

year’s number one Denman Prospect in the Australian Capital Territory which has been knocked off the national list.

Mickleham–Yuroke is in Melbourne’s growth corridor to the north of the city and has been a regular in the National Top 20 Building Hotspots list over the past couple of years along with second on this year’s list: Rockbank–Mount Cottrell.

Third on the national list in 2019/20 is Riverstone–Marsden Park which is a growth area in Sydney and has also made regular appearances in the national Hotspots list over the past several years.

Of the top 20 Hotspots nationally, 11 are located in Victoria with nine of them in Melbourne. Significant infrastructure investment has occurred in this region to accommodate strong population growth in Victoria for several years.

Of the remaining Hotspots, five are in Sydney, three in the South-East corner of Queensland and one in the Australian Capital Territory.

It will be interesting to see if this trend of Victoria dominating the national list continues in future editions of this report. COVID-19 has seen a halt to overseas migration, which is a large part of Victoria’s population growth. A continuation of the internal migration trend that emerged in 2020, which saw an increase in the number of residents leaving Melbourne, presents another risk.

Regional areas are also set to boom. COVID-19 has seen consumer preferences shift away from apartment style living towards lower density housing. The ability to work from home has seen households move to areas that previously would have been too far for a daily commute. HomeBuilder has helped to facilitate this trend towards regional areas.

Given the disruption to population growth and unexpected strength of HomeBuilder, the HIA National Top 20 Building and Population Hotspots list could be in for a shake up next year.

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ISSUE 09 SPRING 2021

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IMAGE

Smartech Windows & Doors

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20 AGWA STATE CHAPTERS

Updates from your State Chapter Committees.

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MEMBER PROFILE

Darley Aluminium Celebrates 25 Years

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The Smartech Story: Where the Passion Started

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A Sense of Space Paarhammer Windows. Creating a sense of space and openness for easy-going liveability.

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Adaptable, Flexible and Student Centered Alspec & AJ Aluminium. Modern teaching practices thrive in the open, adaptable classroom spaces of this newly completed school campus.

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ASK THE EXPERT

Balancing Light with Solar Heat Gain in Modern Glazing Michael Gleeson

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FACES OF OUR INDUSTRY

The Faces of Evolution Evolution Window Systems

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SAFETY

Achieving a Small Business Safety Culture SGA Architectural Window Solutions

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TECHNICAL

An Update from the Technical Team Nayan Das

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COMPLIANCE

AGWA Dispute Resolution Policy & Code of Conduct Pouya Abtahi

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TRAINING

Fenestration Diploma™ Graduates

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AGWA Course Graduates

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CASE STUDIES

NEWS

45

PRODUCTS

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DIRECTORY

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Warringtonfire

Soft Tech

AGWA Calendar

SOLOS Glass

Imaging Solutions

AGWA Welcomes

Glass Ontime

LiSEC

AGWA Employment

DECO

VELUX

AGWA Socials

Viridian Glass

Doric Quattrolifts A+W Software Clear Edge Glass Europa Aluminium Systems Lincoln Sentry Glaston

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AGWA STATE CHAPTERS Updates from your State Chapter Committees.

QUEENSLAND

SOUTH AUSTRALIA

TASMANIA

WAYNE COOK State Chapter Chair

PHILLIP MAUVIEL State Chapter Chair

JOHN GOFTON State Chapter Chair

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he Queensland Chapter’s primary focus again this year is holding seats on the various national AGWA Committees, including the Safety Committee, Glass Technical Committee, Window Technical Committee and Training Committee. There is currently a lot of work being conducted, especially on Australian Standards. Should you have any questions, particularly around state based issues or challenges, I encourage you to reach out to your local Chapter Representatives.

CHAPTER REPRESENTATIVES Chair

Wayne Cook

Safety

Mark Simpson

Training

Paul Land

Technical Windows John Leslie Technical Glass

Gary Aspden

Events

Philip Norman

After the last 18 months of living and working with COVID-19, the Committee is beginning to focus on delivering some social networking events.

The AGWA Queensland Golf Day was held at the Keperra Country Golf Club on 25 June with 44 members in attendance.

A big thank you to our sponsors of the day: National Glass, 1st Glass, Doric, Breezway and ASSA ABLOY. Some creative accounting saw Tom Moring’s Breezway team win again for the second year in a row!

The Queensland Gala Awards Dinner will be held at Howard Smith Wharves, Brisbane, on Friday, 8 October. Please contact me for the Sponsorship Prospectus and keep an eye out for further announcements.

Our final event for the year is a North Queensland regional meeting scheduled for November in Cairns.

2021 Queensland Golf Day: Wayne Cook, Queensland State Chapter Chair (left), with the winning Breezway team.

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or the last few months, our focus has been on the changes to regulations for Glass Carrying Vehicles that are now mandated in all areas of South Australia. Following the spate of defect notices issued on member vehicles by the South Australia Police, the Chapter has been working with AGWA and the Department for Infrastructure and Transport – South Australia (DIT) to develop regulations that are reasonable for all stakeholders.

We all will have to make some modifications to our vehicles over the coming months, so please review your fleet and ensure you are aware of the new regulations to avoid any further defect notices. AGWA published a Safety Bulletin outlining and simplifying these changes, which is available on the AGWA website.

The South Australia Chapter Committee is also continuing its work with SA TAFE to improve delivery of the Certificate III in Glass and Glazing. An industry day is planned for mid-August for TAFE to hear the thoughts of industry with regard to subject selection and course delivery.

Plans are underway for our state Gala Awards Dinner. The National Wine Centre has been booked for Friday, 15 October, so please save the date. More details will be forwarded to members over the coming weeks.

fter nearly two years of no face-toface events as a result of COVID-19, we were able to run training courses on AS 1288 and Intermediate Fenestration in July. Thanks to the generous sponsorship of Viridian Glass, 45 members attended training on the new glass Standard from all parts of the state on what was a chilly winters day. I’d like to thank John Leslie for taking the courses and also Viridian for sponsoring the training. Intermediate Fenestration training was held the following week with 10 members attending the twoday training. It was great to see our members back in the training room and furthering their knowledge in the industry.

At the moment, the Tasmanian Chapter Committee and AGWA are busily organising the Gala Awards Dinner, to be held in Launceston at the Grand Chancellor on Friday, 12 November. The event will be a three-course sit-down dinner and will be our opportunity to recognise our state winners from the 2021 AGWA Industry and Design Awards. I encourage all members to attend this function and enjoy the opportunity to reconnect with our industry peers and suppliers.

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AGWA STATE CHAPTERS

WESTERN AUSTRALIA PETER DEN BOER State Chapter Chair

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he market in Western Australia is going well. We are all extremely busy and work is continuing to come in.

Our annual Golf Day is planned for Friday, 22 October, at the Wembley Golf Course. Information on sponsorship opportunities and ticket sales will be sent out shortly, so keep the day free for a long over-due catch up. Our annual Awards night will be held at the Sundowner Event after the Golf Day. It has been a crazy year so it will be great to get together to celebrate our industry and what makes it great.

Don’t forget to enrol your staff in AGWA industry training to keep their knowledge and skills up-to-date.

AGWA’s online courses are available to commence at any time. Some face-toface training is also planned for later in the year that will cover the changes to AS 1288 – Glass in buildings – Selection and installation, plus an Intermediate Fenestration course.

I look forward to seeing the Western Australia Industry and Design Award nominees, and celebrating with the winners in October.

NEW SOUTH WALES ADRIAN GROCOTT State Chapter Chair

W

ith Sydney still in the grip of COVID lockdowns, the uncertainty of when this will all end and we can get back to business as usual is something we are all doing our best to cope with.

I’d like to thank Mel and the AGWA team for the timely and succinct member updates on the changing situation.

The 2021 AGWA Design and Industry Awards closed at the end of July and the judges are busy assessing the excellent submissions. However, due to the fast changing and unpredictable nature of the COVID situation in New South Wales, the Chapter has regretfully cancelled the Gala Awards Dinner for 2021. With an eye on brighter times ahead, the Chapter hopes to reschedule an event for early 2022. We anticipate that by this time, we can all get together and celebrate our Award winners in what is our marquee industry event.

SUPPORT YOUR AGWA SUPPLIER MEMBERS AGWA supplier members support our industry.

Let’s get together and support them.

Visit agwa.com.au/DirectorySearch for your product and service requirements.

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MEMBER PROFILE

DARLEY ALUMINIUM CELEBRATES 25 YEARS As a distributor of aluminium extrusions and framing systems, Darley Aluminium has been servicing the needs of window and door fabricators for over 25 years.

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I

n November 2021, Darley Aluminium celebrates its 25th anniversary in distributing aluminium extrusions and components to window and door fabricators, Australia-wide.

Established in 1996 from humble beginnings, Darley began fabricating security doors in a suburban home in Berala, New South Wales. Originally operating with only four employees, Darley graduated to a small office in Punchbowl, then an office and warehouse location in Frank Street, Wetherill Park. Along the way, production expanded to include distribution of commercial window framing and customised aluminium extrusions.

Over the years, Darley’s facilities, product offering and services continued to grow. Darley now employ over 230 people nationwide across four branches in Queensland, New South Wales, Victoria and Western Australia.

The past 25 years have witnessed many accomplishments and milestones, from the development of their residential and

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02 commercial window and door systems, to the refurbishment and upgrade of their branches, and an expanded product range.

These developments have come with great rewards, with Darley becoming a leading distributor of aluminium extrusions in Australia and being recognised as a trusted, professional, and highly regarded brand in the aluminium industry.

Darley could not have achieved its longevity and continued growth without

the hard work, dedication, and support of its employees. Darley also attribute their success to their loyal customers, who they thank for their continued support.

Darley Aluminium has remained a family owned and operated business with its customers and people at the centre of what it does. The team at Darley have enjoyed developing long standing relationships with prominent builders and building materials suppliers.

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MEMBER PROFILE: DARLEY ALUMINIUM

GLASS & WINDOWS

01 Front building of the Darley Aluminium New South Wales Head Office.

02 Birds eye view of the Victorian branch.

03 Some of the Darley team hard at work in the Victorian warehouse.

04 Jersey Day at the New South Wales branch.

03

KEY BRANDS ClimateGuard Thermally-broken window, door and framing systems.

KlassicView Residential window and door systems.

CityView Commercial window and door systems.

ScreenGuard Stainless steel mesh security door and window systems.

HarbourView Multi-fold door system.

04

VALUE-ADDED SERVICES The distribution of aluminium extrusion is the core of Darley Aluminium’s functions, but Darley also offers a number of value-added services including powdercoating, light fabrication and packaging.

BRANCHES AUSTRALIA-WIDE Darley truly is a national distributor with four branches located around the country: Erskine Park, New South Wales; Keysborough, Victoria; Yatala, Queensland; and Hope Valley, Western Australia.

The Head Office based in New South Wales is the main distribution hub for their range of aluminium extrusions and also home to primary business functions including Technical Support, IT, R&D, Finance, Customer Service and Software.

Darley’s largest branch, spanning over 15,000 sqm, is the Victorian office and warehouse. The Keysborough site is more than just a warehouse for storing aluminium extrusions. This branch

offers additional services including powdercoating, manufacture and distribution of kits, brake press and guillotine services, and a ClimateGuard processing facility.

THE FUTURE Darley are excited to celebrate their 25th anniversary and look forward to another 25 years of success.

“We started as a small family business providing aluminium extrusions to window and door fabricators. Over the last 25 years, the business has grown from more than just an aluminium distributor into a full-service solutions provider, offering customers everything from locally designed and tested thermally broken windows and doors, customised extrusions and fully glazed windows and doors via our partnership with Alucity Architectural Product Supply,” says Ray Kwan, National Sales Manager, Darley Aluminium.

“We are committed to building a sustainable future by investing in developing our window and door

systems, digital infrastructure and investing in our branch facilities and people.”

The executive team and staff are committed to the ongoing growth of Darley Aluminium and aim to stay at the top of their game with continued investment in the latest technologies, IT infrastructure development and expansion of their online presence.

Darley remains committed to delivering high-quality products and customer service.

Darley Aluminium New South Wales 02 8887 2888 Victoria 03 9238 3888 Queensland 07 3287 1888 Western Australia 08 9437 2999 darleyaluminium.com.au ISSUE 09 SPRING 2021

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MEMBER PROFILE

THE SMARTECH STORY: WHERE THE PASSION STARTED Smartech Door Systems was founded by Anthony Cassar, an entrepreneur at heart, who learnt the art of designing and managing a manufacturing company under the tutelage of his grandfather, Gregory Czapp.

“I love to challenge myself and design well thought out products that lift up vertically.

This inspires architecture to make something different outside of the normproviding customers with the ability to see and touch the difference!” says Anthony about his continuous drive to innovate.

Anthony Cassar, Smartech Managing Director.

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t all began in 1958 when Gregory Czapp migrated from Germany to Australia and started making windows and doors in his backyard. He founded the successful family business, Airport Doors, which still exists today.

The company grew steadily and now supplies a wide range of customised doors to the building industry throughout Australia.

Smartech moved to its large new factory in Truganina, 22 km west of the Melbourne CBD, in January 2019.

The factory includes production areas with two Emmegi Phantomatic X6 CNC machines, capable of machining 7.7 metres in length with a capacity of producing 20 fully customised doors/ windows per week, a dedicated R&D area, and a large modern office space.

After working in the family business for 12 years, and managing several largescale projects, Anthony Cassar identified a gap in the Australian market: A lack of high-end vertical architecturally designed windows, walls and doors for commercial projects and residential applications, making it hard for architects and builders to provide their clients with the tailored designs and solutions they needed.

As an award-winning market leader with a wide range of vertical windows and doors, Smartech are an Australian specialist in the development and marketing of innovative and sustainable aluminium solutions for windows, doors, and wall systems. Developing tailormade solutions for the door and window industry, garage doors and commercial doors, Smartech also manufacture moving façades and provide solutions for the architectural screening industry – from residential to commercial and industrial projects.

In 2008, Anthony started Smartech. In a small garage space in the back sheds of Southport, Queensland, Anthony’s first innovative vertical folding aluminium glass door was born. He believed there was an opportunity to lift the benchmark of products that were available in the market at the time.

“Design and functionality should always go hand-in-hand,” states Anthony.

Motivated by this philosophy, he worked after hours and every weekend for two years to develop the designs, extrusions and fittings necessary to produce a prototype he was happy with. Smartech’s first products were well received, winning awards and paving the way for further compact drive systems, innovations and improvements.

The inspiration that led to the creation of their products was the drive for smarter design and to provide a superior product range.

Originally based in Melton, Victoria,

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Further requests from architects, designers and industry professionals have led to Smartech’s contemporary designs and innovative approach, which is setting high standards in the industry.

Smartech’s success is built on the skill and capability of its staff who are driven, passionate, inquisitive and focused on excellence. With this passion for quality and creativity, the company continues to provide innovative solutions and always aims to exceed customers’ expectations.

Smartech has an extensive product range which currently consists of over 50 innovative product solutions.

Smartech offer single glazing, energy efficient double glazing with thermal control, and flush finish frame designs to suit integrated doors as part of the façade. Smartech have proprietary aluminium extrusions designed to

GLASS & WINDOWS

suit the different models and weight loads, and frame sections to suit different opening spans for wind loads.

Smartech’s unique counterweight balanced design is suitable for cladding weights up to an unprecedented 400 kg or more – making glass or cladding choices almost endless.

Offering unique products and custom solutions, Smartech is recognised as one of the most respected and client focused companies in the industry. The business has a well-earned reputation for the design and manufacture of fully customised vertical applications for resellers within the door and window industry. Smartech have also distinguished themselves as a top choice amongst architects, developers, designers, and builders.

Smartech continue to dedicate themselves to manufacturing products that lead the way in both innovation and sustainability. All Smartech’s products are Australian made in their Melbourne factory, ensuring they provide the highest quality and reduced lead time to clients.

MEMBER PROFILE: SMARTECH DOOR SYSTEMS

Client satisfaction has always been a focus of the business and continues to drive the company’s decisions every day.

As a result, Smartech’s advanced energy efficient tilt windows and doors are the first system of it’s type to be tested to AS 2047. The system can be used in most regions around the Australian coast, from Melbourne to Darwin.

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“I recently audited Smartech and I was very impressed with their level of engineering expertise and the fantastic products they are designing.

I was also impressed with the level of testing they have completed on their bespoke modular horizontal hinge window system. Smartech systems were tested locally to AS 2047 as well as AS 4284 and more than met the performance standards.

This is a unique system that shows the capability and ingenuity of some of our local manufacturers.”

Michael Spencer, AGWA Auditor

Smartech deliver their products to all parts of the world and are very proud to increasingly gain recognition and enquiries from international architects and builders. They have been involved in projects in countries such as Singapore, United Arab Emirates, Malaysia, New Zealand and the United States of America.

The new technical catalogue, available for download on the Smartech website, shows the company’s difference and vast range of premium products.

Smartech Door Systems 42 Paraweena Drive, Truganina, Victoria 3029 03 9747 9233 sales@smartechdoorsystems.com.au www.smartechdoorsystems.com.au ISSUE 09 SPRING 2021

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Viva the Double Glazed Revolution!

Increased minimum Energy Efficient requirements in the NCC 2022 are coming for Residential class buildings that will translate to higher demands on our glazing and rely on the high performance that Double Glazing offers.

The proposed NCC 2022 changes have come out for public review and as expected, a greater demand is required on the Energy Efficiency of our residential buildings going forward. This is the second major step in our trajectory of improvements to be able to achieve our 2030 climate goals. The first step was the similar changes seen in Commercial buildings from the NCC 2019 that resulted in lower full frame SHGC and U-Value’s in our glazing.

When we look at the biggest user of energy, being the heating and cooling of our buildings, it is understandable that a change in our glazing to better suit its environment will trigger Energy Efficiency: less energy to cool our homes during hotter periods and less energy to heat our homes during colder periods. This is because glazing can be the biggest offender of a buildings unwanted heat gain and heat loss.

Double Glazing is the obvious solution by instantly gaining superior insulation qualities and also adding the ability to use combinations of two glass options in the one unit, opening up multiple variations to achieve a full spectrum of performance values. For the best chance to meet the new requirements in multiple frame types, add a high performing LowE coating to your double glazed unit and with a wide range available, we have something to suit all your needs. We back this up with certified full frame performance in most common frame types in the Window Energy Rating Scheme (WERS).

Insulglass® Benefits*:

• Superior Insulation compared to anything single glazed (U-Value) • Control Solar Heat Gain (SHGC) • Reduce Heating and Cooling energy Waste • Reduce Heating and Cooling energy Costs • Increase the size of your units without compromising performance • Control Visible Light levels/Glare factors (VLT) • Ultraviolet protection against fading factors (UV) • Reduce Internal Condensation on glass Insulglass® Insulated Glass Units (IGU) consist of 2 or more pieces of glass manufactured as one unit with a trapped air gap, commonly filled with argon gas, separated by a desiccant filled spacer bar and sealed with a primary and secondary seal for structure and guaranteed performance.

• Advanced acoustics compared to any monolithic option (Rw) • The obvious choice to meet increased NCC code changes *utilising the full range of Insulglass® options

Proven certified full frame performance data available in WERS Australian Glass Group also understands the vital importance of certification and compliance of glass products. Our products are manufactured and certified to Australian Standards by an international certification body and compliance is certified and available on request in key areas including; AS 2208 – Safety glazing materials in buildings AS 4666 – Insulated glass units

Insulglass® Double Glazed Units - available in a full range of options to suit your needs;

A full range of non-coated DGU options, exceeding any single glazed option in terms of Insulation.

An ideal LowE for Warmer climates to minimise Glare and a balance of Solar Control and great Insulation.

An ideal LowE for Colder climates with maximum Visible Light, Passive Heat Gain and excellent Insulation.

Superior performance to maximise both Solar Control and Insulation without compromising Visible Light.

Proudly manufactured, stocked and supported in Australia by Australian Glass Group® Australian Glass Group offers a full customised range with all Insulglass® offerings • Warm Edge spacer for further Thermal performance • Tempershield® toughened options for strength and Grade A safety • Obscure Pattern and Acid Etch for privacy • Laminated for security and Grade A safety – available in: – Standard laminate – White translucent laminate for privacy – Audioshield® acoustic laminate for superior sound performance

agg.com.au | info@agg.com.au ph: 1300 768 024 NSW | VIC | TAS

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CASE STUDY

A SENSE OF SPACE Creating a sense of space and openness for easy-going liveability.

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reating a sense of space and openness, while producing a sanctuary at the same time, was realised by the owners of this stunning property in the tourist town of Daylesford, Victoria. Having lived on a farm with space all around them, they were fortunate to find a north facing block on a hill overlooking the township, and within easy walking distance of the main street.

The land on the hill lent itself to using large, glazed areas to make the most of the views, while reaping the benefits of solar heat gain in winter. During their research for suitable building materials, the owners came across Paarhammer Windows and visited the manufacturing plant to see how their highly energy efficient windows and doors are made. The owners wanted to support a local business who in turn supports local jobs and suppliers. The timber used for the frames comes from Gippsland, and is a sustainable material as trees regrow and act as carbon storage. In addition, the double-glazed insulating glass units are Australian made.

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For lightness of building and an open indoor – outdoor feel, the architect designed the home with large expanses of glazing. Coming up the driveway, you are greeted by a modern façade which is almost entirely glass. At the side entrance, timber battens over a glazed door and sidelight combination provide privacy while allowing the occupants to see who is at the door. Once inside, your eyes are drawn to an internal water feature and garden sculpture to the courtyard view beyond.

From the living area you can see in all four directions through tilt and turn windows, lift-slide sliding doors and a magnificent bay window which wraps around a sitting area and soaks up the northerly sun in winter. This once-off modern bay window (without corner posts) allows light to enter from every direction for uninhibited views, providing the ideal luxurious focal point.

The upstairs terrace seems to float over the minimalist bay window – elevations are carefully shaded by protruding eaves to keep out the summer sun. Operable windows or doors on

CASE STUDY: PAARHAMMER WINDOWS

GLASS & WINDOWS

opposing elevations ensure airflow can be regulated, hot air is purged and replaced with fresh breeze from cross ventilation. Low air infiltration of the well-sealed, energy efficient window and door products ensures a comfortable indoor temperature all year round, without drafts.

LOCATION

The architect’s wonderful sense of space combined with the owner’s impeccable taste, makes this a very special home.

Every part of the house and landscaped garden is used and the glazed areas provide the perfect indoor-outdoor feel of openness and easy-going liveability.

PHOTOGRAPHY GenesisFX

Lift-slide sliding doors, motorised highlights, tilt and turn windows, and large fixed glazing come together to frame the view and create a relaxed lifestyle. Windows and doors are a major part of this build, and in the words of the owners, ‘These windows make the house,’ and, ‘Visitors are always very impressed.’

Daylesford, Victoria

PROJECT TYPE

Residential

ARCHITECT

Ken Charles

BUILDER

Arc Design & Build

PRODUCTS

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Architectural Timber Range

Paarhammer Windows 53 Haddon Drive Ballan, Victoria 3342 03 5368 1999 mail@paarhammer.com.au paarhammer.com.au ISSUE 09 SPRING 2021

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CASE STUDY

ADAPTABLE, FLEXIBLE AND STUDENT CENTERED Modern teaching practices thrive in the open, adaptable classroom spaces of this newly completed school campus.

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daptable, flexible and student-centred: that was the brief and that is what has been delivered for this new school campus on the Central Coast of New South Wales. The end result was achieved through the combination of innovative design, latest technologies and high quality Alspec window and door framing componentry.

AJ Aluminium 23/2 Apollo Street Warriewood New South Wales 2102 02 9979 5240 admin@ajaluminium.com.au BUILTVIEW

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Located at Erina Heights in New South Wales, Central Coast Grammar School required a new Junior School campus addition which was more suited to modern teaching practices. The school is an independent, coeducational school with nearly 1300 students from Kindergarten to Year 12. Since opening in 1985 with just under 200 students, the school has undergone a host of upgrades to cater for the growth in pupils, with the new Junior School campus being the largest project to date.

Tasked with creating collaborative learning spaces, designers aimed for flexibility, where rooms and furniture could be easily adapted to the required learning environment. The campus was designed around three buildings tailored to the learning needs of the three separate age groups (K-2, 3-4, 5-6) with each building connected to breakout spaces and age-appropriate outdoor play areas.

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CASE STUDY: ALSPEC & AJ ALUMINIUM

PROJECT

Central Coast Grammar School

TYPE

Commercial

LOCATION

Erina Heights, New South Wales

BUILDER

NBRS

ARCHITECT

Reitsma Construction

FABRICATOR

AJ Aluminium

PRODUCTS

ProGlide® High Performance Sliding Door

Hunter Evo 150 mm Double Flush Glazed Framing

Alspec Awning and Casement windows

FINISH

APO Grey Satin D1000 (GL107A)

PHOTOGRAPHER Vashner Muhi

To make the classroom spaces flexible and simple to adapt, Alspec ProGlide Ultra Flat Sliding Doors were installed for both internal and external interfaces.

Functioning as both access doors and ‘openable walls’, the doors were configured with four large panels (one fixed and three sliding). The wide-spanning doors allow a classroom to expand into a larger open space when needed or easily closed to create a more delineated environment, while natural light is maintained at all times.

ProGlide Ultra Flat Sliding Doors, named for their wheelchair compliant sill, provide a seamless transition between areas ensuring spaces are accessible to all and removing any potential trip hazards for young feet. The doors boast excellent thermal, acoustic and weather performance, thanks to their weather-resistant sill design and heavy-duty aluminium profile.

The same sliding doors were used to connect the breakout and foyer areas outside the classrooms to the outdoor garden and terraced play spaces, again providing a flat and safe interface between internal and external floor finishes. Meanwhile, above both internal and external facing doors, sections of Alspec’s Hunter Evo Flush Glazed Framing were combined with openable louvres to encourage natural ventilation.

Alspec 1300 ALSPEC info@alspec.com.au alspec.com.au ISSUE 09 SPRING 2021

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BIFOLD DOORS

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NSW: 02 9715 3700 QLD: 0410 313 780 sales@ghasolutions.com.au ghasolutions.com.au

FRAMELESS DOOR RAILS

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ASK THE EXPERT

BALANCING LIGHT WITH SOLAR HEAT GAIN IN MODERN GLAZING Michael Gleeson from Glassworks talks about a less used glass performance measure, light-to-solar-gain ratio, and its impact on façade design and appropriate glass selection.

MICHAEL GLEESON General Manager, Glassworks (Aust.)

temperature. Windows with a high Solar Heat Gain Coefficient (SHGC) maximise passive heat gain during the day, but should be balanced with low U-values to minimise heat loss at night.

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‘Passive cooling’2 on the other hand works to reduce unwanted heat gain during the day, so minimal air-conditioning is required to cool a room. It is particularly important in warmer climates such as the northern parts of Australia. A glazing product with a low SHGC is beneficial for passive cooling.

lass is a material like no other in modern architecture, appreciated both for its aesthetic qualities and ability to provide a connection to the outdoors. In homes it is increasingly being used as a prominent design feature, and it is often the number one material consideration in commercial façade design.

The goal in most projects is to achieve an optimal indoor environment for any given climate by balancing insulation and heat gain without compromising natural light, while meeting the façade requirements of the new Section J in the National Construction Code (NCC) 2019. This is where the Light to Solar-Gain (LSG) ratio becomes a particularly useful measure worth understanding.

A RECAP ON PASSIVE HEATING AND COOLING

Mixed climates which experience temperature fluctuations such as Victoria, New South Wales and South Australia, may require glazing which balances passive heating and cooling in order to perform year-round.

The challenge, particularly in warm and mixed climates, is allowing the greatest amount of light in, while rejecting excess solar heat gain through the glass. Visible Light Transmittance (VLT) is the measurement of the amount of visible light waves that transmit through a material. The higher the VLT value, the more light enters through a window.

A priority in cooler climates, such as Victoria and Tasmania, ‘Passive heating’1 works to harness the sun’s heat within the building’s elements, and gradually release that heat when the sun is absent while maintaining a comfortable interior

Building orientation also comes into play in passive heating and cooling. North-elevated windows receive sun in winter and little sun in summer. East and west facing windows can be a major source of heat gain during summer. For east and north-east facing windows, this occurs predominantly in the morning, and more so in the afternoon for west and northwest facing windows. South-facing windows receive little to no sunlight in summer and almost none in winter.

Figure 1

Figure 2

Passive heating and cooling refers to solar design that seeks to use the sun’s energy for heating and cooling living spaces through carefully managed sun exposure.

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Passive cooling

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ASK THE EXPERT

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SUMMER

SUMMER

WINTER

WINTER

E

N

N W Figure 3

Winter versus summer sun path

In addition to climate and building orientation, the use of shading devices also impact the amount of sun a window receives during the day. Furthermore, building elements such as ventilation, wall insulation and other building materials can impact a building’s overall thermal performance.

Low-E glass is not a one size fits all solution – some types of low-E glass promote passive heating and are more suitable for cooler climates, while others are better for passive cooling in warmer climates.

Advancements in coating technology has allowed for vast improvements in clarity. Coupled with solar control and insulation, some glazing products are outstanding performers in both passive heating and cooling. For example, a triple silver low-E, like Cardinal LoE3-366®, has a VLT of around 63 per cent, while the SHGC is only 0.27, and, depending on the make-up, the U-Value can get as low as 1.1.

LIGHT-TO-SOLAR-GAIN RATIO If opting for a predominantly glass façade with good SHGC performance, there is another inherent trade-off, this time between solar gain and natural light. When keeping the SHGC down, the VLT may be inadvertently compromised. Up until now, a glass that blocks out more heat would also typically block out more light. Dark tints often used in older commercial façades still don’t block out as much heat as some modern low-E coatings on clear glass.

The LSG can be calculated by dividing the VLT by the SHGC. If the ratio is greater than 1.0, the window transmits more light than it does heat. Windows with low LSG are more conducive for passive heating applications, whereas high LSG windows are used to help prevent heat gain.

Any window system that achieves a LSG ratio above 2 and approaching 2.5 is considered favourable and able to strike the perfect balance. A good rule-of-thumb is to aim for a solution where the SHGC is around half of the VLT. This tells you it’s a high performer and offers the best of both worlds.

LSG AND THE NEW SECTION J The new provisions under Section J in the NCC Volume 1 relating to energy efficiency have changed significantly, with measurable objectives introduced to limit total energy usage for conditioned spaces within prescribed limits depending on

1 2 3

Figure 4

Shading for north facing windows

the building classification. The usage patterns of a building serve as the primary factor in determining its energy usage.

A building that is occupied 24 hours a day, such as an aged care facility (Class 9c), will have different façade performance requirements than a building that is occupied during certain hours only, such as an office building (Class 5).

CALCULATING TOTAL FAÇADE PERFORMANCE With wall and glazing now calculated together as a ‘wallglazing construction system’, the glazed area becomes a key metric in determining the overall performance of the façade. Low-performing components may potentially reduce the allowable wall-to-glazing ratio of the building. Using low-performing glazing means that the performance of adjacent walls must increase in terms of U-Value and SHGC to compensate. In this scenario, the glazing ratio may need to be reduced, limiting the amount of natural light and outdoor views in the building.

ACHIEVE BALANCE WITH HIGH PERFORMANCE GLAZING Very few glazing solutions on the market address the LSG ratio. While considered good, a typical single silver low-E IGU (6 mm/12 Argon/6 mm low-E) in a reasonably performing aluminium frame might achieve a VLT of 70 per cent with an SHGC of 0.54, leaving a LSG ratio of 1.3, considerably short of the recommended 2. By upgrading to a triple silver low-E in the same configuration, such as Glassworks’ LoE3-366®, the VLT may achieve 63 per cent with an SHGC of 0.27 producing a more favourable ratio of 2.33.

For fully glazed commercial building façades, LoE3-340® in the same configuration produces an exceptionally low SHGC of 0.18 with a commercially acceptable VLT of 38 per cent, resulting in a LSG of 2.11. Whilst 2.11 is still shy of 2.5, it is getting there; when you consider that a glass like this has an exceptionally low SHGC of 0.18, lower than most dark tints with much lower VLTs. You could classify a glass with such a low SHGC as a passive cooling solution for fully exposed glass façades in warmer climates. Therefore, with all factors weighed up, an LSG of 2.11 is overall a great result.

Australian Government, ‘Passive solar heating’, YourHome. https://www.yourhome.gov.au/passive-design/passive-solar-heating (accessed 23 June 2021).

Australian Government, ‘Passive cooling’, YourHome. https://www.yourhome.gov.au/passive-design/passive-cooling (accessed 23 June 2021).

Australian Window & Glass Association. “Technical Fact Sheet: NCC 2019 – Section J.” AGWA. https://agwa.com.au/AGWA/AGWA/Members/Documents/Details. aspx?DocNo=AGWA-TFS028 (accessed 23 June 2021).

ISSUE 09 SPRING 2021

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FACES OF OUR INDUSTRY

THE FACES OF EVOLUTION MELISSA BAKER National Industry Development Manager, Australian Glass & Glazing Association

01

I

t is the people that make our industry; those smiling faces that greet you when you get to work each day. With all the difficulties and distractions of the last year, the one constant has been the resilience of our industry and the ability of our members to adapt to the myriad of restrictions and just get on with it.

It’s this can-do attitude that will get us through. Masks, QR codes, sanitisation of everything and not being able to shake hands or greet each other as we normally would has not been an ideal situation, but at least our industry is still open and business is still good. We adapted to everything that was thrown at us and, in some ways, this has all helped us look at the way we work and try to make it better.

I was reminded of this when I visited Evolution Window Systems in St Marys, New South Wales, recently. We were there to take some photos of windows and the fabrication process to use in training and technical updates, but the employees quickly stole the show. Everyone was doing their important part to ensure the industry stays strong, and with a joke here and there and a smile on their face, this is what impressed me the most. If this is what our industry has to offer, I’m glad I’m part of it.

VOX POP

TUAFALE AIOMALAGA

We asked a few of the employees:

Apprentice Glazier, 2 years

1. What they enjoy most about their job.

1. I like learning new skills and gaining more trade knowledge.

2. Where they see themselves in five years.

2. I would like to get my own license and work as a contractor.

02

03

KIM LAY

PAUL SAID

22 years working on CNC with the last five at Evolution Windows.

All-rounder, Timber Door and Window Fabricator, 20 years

1. I enjoy writing programs for the CNC machine(s).

1. I like the diversity of the work and that you have to use your brain for unusual jobs.

2. I would maybe like to go further in the company, or even retire in next five years.

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ISSUE 09 SPRING 2021

2. I hope to be still in the industry.

04

06

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FACES OF OUR INDUSTRY: EVOLUTION WINDOW SYSTEMS

GLASS & WINDOWS

05

KEITH TAYLOR

KAY PENFOLD

Aluminium all-rounder, Window and Door Fabricator, 20 years

20 years in the industry

1. The pay each week and learning new things.

1. I enjoy the challenge and learning new things all the time.

2. Something easier or at least the same thing.

2. Retired or still doing the same thing. I don’t want to move higher up.

RUSSELL COOK

JASON FISHER

Windows Foreman, 23 years

Aluminium Window Fabricator, 25 years

1. I enjoy the company of my workmates. It also pays the bills and feeds the family.

1. I like the people I work with.

2. Hopefully in the same job.

2. Probably still here unless I win Powerball.

DANIEL PITMAN

EDWIN SOTTO

Timber Sash and Door Assembler, 12 years

Timber Door Fabricator and Hanger, 18 years

1. I’m always learning something new.

1. It’s exciting when doing something special, like a custom door.

07

2. Probably still here.

2. Same thing I’m doing now.

01 Russell Cook 02 James Sale (left) and Tuafale Aiomalaga.

03 Paul Said 04 Kim Lay 05 Jason Fisher 06 Kay Penfold 07 Edwin Sotto

ISSUE 09 SPRING 2021

BUILTVIEW

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GLASS & WINDOWS

SAFETY

ACHIEVING A SMALL BUSINESS SAFETY CULTURE

S

mall businesses have many competing priorities and without someone that is dedicated to staff safety it is easy for the WHS side of the business to be overlooked. The annual AGWA Audit Scheme now includes a safety component which requires members to show evidence of a current Safety Management System (SMS).

AGWA Auditor, Tony Gramlick, audited member SGA Architectural Window Solutions (SGA) and was very impressed with their Safety Management System.

Tony specifically noted their ‘enthusiasm for safety and SGA’s excellent use of the digital platform to provide safety documents which are readily accessible and user friendly for modifications and updates’. “The entire team at SGA should be congratulated on what has been achieved,” says Tony.

SGA (formerly known as ‘Sawtell Glass and Aluminium’) is a locally owned and run business in the Coffs Harbour region, offering Australian made and manufactured products since 1980.

SGA currently employs 22 staff across the sales, administration, production operations, manufacturing, commercial fitters and service departments.

We interviewed SGA Business Manager, Tracey Kinnane, for insight into their safety journey and what they have learnt along the way.

BV Why do you think workplace safety is so important?

TK Aside from the legal obligations, safety is extremely important as there are a number of potentially ‘high risk’ aspects in our daily tasks with regards to manufacturing aluminium window and doors.

BV What drives the high standards of safety at SGA? TK At SGA, this starts with management by implementing a holistic ‘WHS/OHS’ program.

The basics of any safety program needs to ensure it is comprised of clear instructions and repetitive training, including understanding a task and its potential risks.

We have endeavoured to ensure management has an open and inclusive program for all staff.

All staff are made fully aware of their legal obligations, responsibilities and rights from the start of their employment. This combined with management’s ‘open door’ policy allows them to know that they have a safe work environment and it removes the stigma from the word ‘safety’ – making it a natural process and not a forced obligation.

BV What has been the hardest part of the safety journey at SGA? TK To start with it was to teach staff to

embrace all aspects of safety. Most people just want to get on with the task and ‘safety’ can be a second or third thought. Be honest with your staff and upfront about the reason behind implementing a full ‘workplace safety program’. It is to ensure that everyone can get the most out of their working day, safely and efficiently, and go home at the end of each day to their family and friends.

BV What advice would you give to other member companies that are just starting their safety journey?

TK For anyone working in a position of responsibility, you must be aware of your duty to others. In this case, it was to ensure we had a ‘workplace safety’ program that was easy to understand and forthcoming with everyone’s obligations, coverage and duties. Put yourself in the workers shoes, ask employees questions regarding their tasks and get feedback regarding equipment used, potential risks and manual handling. Use all the information gathered to develop your safety policy and procedures.

Staff involvement is key to any successful ‘Safety in the Workplace’ systems. At SGA, they are involved in every stage of the process and are encouraged to give feedback as all safety processes directly impact aspects of their working day.

ISSUE 09 SPRING 2021

BUILTVIEW

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GLASS & WINDOWS

TECHNICAL

AN UPDATE FROM THE TECHNICAL TEAM

NAYAN DAS Technical Program Engineer, Australian Glass & Window Association

Summarily, the key changes in the draft NCC 2022 which impact the glass and window industry include the following: • A Consistent Volume Structure introduced with Volume 2 provisions now referenced as Section H. • New SPTC (Section-Part-Type-Clause) referencing system.

NATIONAL CONSTRUCTION CODE UPDATE

T

he release of the National Construction Code (NCC) 2022 Public Comment Draft (PCD) by the Australian Building Codes Board (ABCB) for consultation on 10 May, 2021, set off a busy winter season for the Technical Team at AGWA. Unlike previous revisions, the NCC 2022 consultation process was divided into two stages, with Stage 1 focussed on all proposed amendments except energy efficiency and condensation which were deferred to Stage 2.

The AGWA Technical Team actively worked with the broader membership and technical committees as well as targeted consultation with key stakeholder groups to consolidate industry feedback and ensure the views of our members were represented.

In June, AGWA conducted a series of webinars to assist the understanding of the public comment draft of NCC 2022. To watch the webinars online, scan the QR code on page 37.

AGWA would like to thank the many members who collaborated to provide feedback and actively engage in this process to form the AGWA submission to the NCC 2022 Public Comment.

Generally speaking, while we are broadly supportive of the proposed reforms in the NCC 2022, AGWA highlighted in its response to the ABCB a number of areas of concern with regard to how many of the new provisions may be interpreted.

Of particular note is the quantification of human impact performance requirements and a number of discrepancies with respect to alignment with primary referenced documents such as Australian Standard (AS) 1288.

The Accessibility Working Group, a sub-committee of the Window Technical Committee, worked tirelessly to review and provide commentary on the newly introduced ABCB Livable Housing Standard with a number of issues raised and clarification sought on specific provisions and interpretations of a number of requirements.

AGWA has also highlighted several editorial issues and made suggested improvements to specific wording of some clauses to improve understanding and minimise the potential for misinterpretation.

BUILTVIEW

ISSUE 09 SPRING 2021

• Introduction of a new document called ‘Housing Provisions’ containing the Acceptable Construction Practices (ACP) from Volume 2. The Housing Provisions form a part of the NCC suite but are not considered a volume of the NCC. • Introduction of a new ABCB Standard – ‘Livable Housing Design’ outlining requirements relating to accessible housing for Class 1a and Class 2 – SOUs. • Quantification of Performance Requirements, including new requirements under B1P3 and H1P1 which relate to glass breakage due to human impact.

• New exemptions for non-combustible elements (formerly C1.9 now C2D10) including thermal breaks, shims and packers and aluminium as an exempt material.

• Expansion of glazing provisions to include new requirements for window fixings and flashings and a number of small technical changes designed to improve alignment between the NCC and the relevant referenced Standards.

• Proposed energy efficiency stringency increase to minimum 7-Star and revised DTS provisions.

• Introduction of Whole of House energy budgets.

• Proposed new Verification Method for Class 2 single occupancy units (SOU).

For more information and updates on the public comment draft of NCC 2022, visit agwa.com.au

STANDARDS UPDATE

A

GWA is pleased to announce that after several years of hard work and collaboration by the Technical Committees, members and AGWA staff, the new editions (2021 versions) of AS 1288 – Glass in buildings – Selection and installation and AS 4055 – Wind loads for housing are now published for industry use.

AS 1288:2021 – GLASS IN BUILDINGS – SELECTION AND INSTALLATION AS 1288 is a primary reference document to the NCC. The latest edition of AS 1288 was published on 25 June 2021.

This edition of AS 1288 supersedes the 2006 edition of the

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Standard and can be downloaded via the Standards Australia website or an authorised distributor of Standards Australia.

This document sets out procedures for the selection and installation of glass in buildings, subject to wind loading, human impact, and special applications, such as overhead glazing, barriers and glass assemblies. Please note that the scope of the latest revision, as mentioned in the preface of the document, only covers Sections 1, 6 and 7. AGWA will be working on further amendments to AS 1288 in the upcoming editions.

It is important to note that the 2021 edition of AS 1288 is not referenced in the NCC 2019 and will not be deemed as a referenced document until it is referenced in the NCC 2022.

This allows the industry to prepare for the changes.

AGWA has developed a Technical Fact Sheet explaining the key changes in AS 1288:2021, which can be downloaded by scanning the QR code below.

AS 4055:2021 – WIND LOADS FOR HOUSING AS 4055 is another primary reference document to the NCC. The latest edition of AS 4055 was published on 25 June 2021.

This edition of AS 4055 can be downloaded via the Standards Australia website or an authorised distributor of Standards Australia and supersedes the 2012 edition of the Standard.

AS 4055:2021 – Wind loads for housing specifies site wind speed classes for determining design wind speeds and wind loads for NCC Class 1 and 10a buildings within the geometric limits given in the Standard and is the new revised edition of AS 4055.

DID YOU KNOW? AGWA has a library containing more than 50 technical fact sheets and guides on topics related to a variety of sectors which includes Fall Prevention, Manifestation, NCC-Section J and much more.

Recently, AGWA has released Technical Fact Sheets on topics which include: • Insulated Glass Unit Compliance Requirements • Understand Appendix F of AS 2047 • Summary of Key Changes – AS 1288:2021 • Summary of Key Changes – AS 4055:2021 These fact sheets can be used as a guide or a solution to a complex question as well as a prepared response to commonly encountered issues. These resources are there to make our member’s jobs easier.

AGWA has developed a Technical Fact Sheet explaining the key changes which can be downloaded by scanning the QR code below.

UPCOMING STANDARDS PROJECTS AGWA is also engaging actively with Standards Australia to review, revise and develop relevant content for the following Australian Standards: 1.

AS 2208 – Safety glazing materials in buildings

2. AS 1926.1 – Swimming pool safety – Safety barriers for swimming pools.

3. AS 2047 – Windows and external glazed doors in buildings (Proposal drafting stage) AGWA will provide more updates on the progress of these Standards in the coming months. Visit www.agwa.com.au for the latest information.

NCC 2022 Webinars

AS 1288 Key Changes

AS 4055 Key Changes

If you have any questions or would like more information, please do not hesitate to get in touch with the AGWA Technical Team at technical@agwa.com.au ISSUE 09 SPRING 2021

BUILTVIEW

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COMPLIANCE

AGWA DISPUTE RESOLUTION POLICY & CODE OF CONDUCT Overwhelmingly, we see AGWA members conduct themselves ethically, responsibly and respectfully, and we are able to satisfactorily resolve nearly all complaints and disputes. However, from time to time, we have encountered situations where a member’s conduct has been questionable.

DISPUTE RESOLUTION CASE STUDY POUYA ABTAHI Glass Technical Manager, Australian Glass & Window Association

C

ompliance and ensuring a level playing field is one of, if not the most important, core objectives of the Australian Glass and Window Association (AGWA).

To support this, AGWA provides a number of services for members such as training, technical advice and accreditation.

Additionally, AGWA provides Complaint and Dispute Resolution services to assist members with resolving complaints and disputes fairly, efficiently and effectively.

Our Dispute Resolution Policy requires AGWA to investigate any complaints made against a member and to respond accordingly. We are committed to ensuring that complaints made against a member are dealt with in a reasonable time frame and that complaints and requests for dispute resolution are appropriately handled.

It is our intention that AGWA members who have a complaint made against them will be: • Provided with information about our complaint handling process.

• Given multiple and accessible ways to resolve complaints.

• Listened to, treated with respect and actively involved in the complaint process where possible and appropriate.

• Provided with reasons for our decisions and any options for redress or review.

At all times, AGWA takes all reasonable steps to ensure that members who have had a complaint made against them are not unfairly or adversely affected due to the complaint and are supported in resolving disputes.

On the other hand, members are expected to abide by the AGWA Code of Conduct by engaging in the complaints resolution process. Overwhelmingly, we see AGWA members conduct themselves ethically, responsibly and respectfully, and we are able to satisfactorily resolve nearly all complaints and disputes. However, from time to time, we have encountered situations where a member’s conduct has been questionable.

This is a case study of one such instance that led to an investigation by the AGWA Board and triggered disciplinary action against a member.

BUILTVIEW

ISSUE 09 SPRING 2021

BACKGROUND A complaint was submitted by an owners corporation though the AGWA Complaint and Dispute Resolution online portal.

The complainant indicated that they had reason to believe incorrect glazing had been supplied by an AGWA member for windows and doors to a newly constructed apartment building in New South Wales, which was inconsistent with the specifications for the job. The nature of the complaint related to the energy performance of the supplied products differing from that which the complainant claimed was originally specified.

Evidenced in the complaint, the owners corporation detailed discrepancies between the glass specifications shown in the BASIX certificate, the tender documents and the supplier quotations compared with the delivery documentation and compliance certificates provided by the member.

As the originally specified glass was listed in the Window Energy Rating Scheme (WERS), but the glazing that was supplied was not, there was no way for the purchaser to know if the supplied products had met the energy values required under the Section J report. The complainant claimed that the relevant glass must be replaced as per the specification to fulfil the requirements of the order.

THE DETAILS In order to validate and compare the thermal performance values of the glass ordered and required for the site with the thermal performance values of the supplied glass, AGWA carried out a ‘What-If-Scenario’ desktop simulation to assist the member in understanding the performance of the glass.

As a result, we were able to determine the actual performance data of both scenarios and compare them in order to ascertain whether the product complied with the design requirements.

The simulation determined that, despite the Glazing Certificate supplied by the member certifying that the provided product met the U-Value and SHGC specified for the window, the glass supplied did not meet the requirement and was therefore noncompliant.

This information was provided to the member. However, at this point, the member effectively ceased all communication with AGWA and the complainant. Eventually, after repeated and ongoing attempts to contact and engage with them, the

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member finally accepted liability and agreed to replace the glass. This agreement was formalised following an on-site meeting to discuss the matter in more detail and facilitate the logistics associated with undertaking the remedial work.

Regrettably, many months later, this agreed work had not commenced and a further break-down in communication ensued. Despite ongoing efforts by AGWA to facilitate open discussion between the parties, no tangible result had been achieved and eventually the matter was escalated to the AGWA Board of Directors.

The Board reviewed the correspondence and technical details of the dispute and determined the conduct of the member was likely in breach of the Association’s Code of Conduct and imposed a probationary period on the member’s membership, during which time the matter would need to be resolved or the membership would be reviewed and possibly terminated.

We are committed to ensuring that complaints made against a member are dealt with in a reasonable time frame and that complaints and requests for dispute resolution are appropriately handled.

During the probationary period, AGWA continued to offer and provide support to the member. However, due to the serious nature of the complaint and the length of time that this dispute had remained unresolved, the apparent unwillingness, or inability of the member to undertake the remedial actions that were previously agreed, the complainant resumed litigation against the member.

OUTCOMES At the conclusion of the probationary period, the Board decided that the ongoing nature of the dispute, the lack of responsiveness over extended time frames, the failure of the member to deliver on promises and commitments made through mediation, as well as the fact that the core issues were still unresolved, were all a clear breach of the Code of Conduct of the Association and the member was ultimately advised their AGWA membership had been terminated.

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Thankfully, examples like this are rare, but it is clear that not all market participants demonstrate the same level of professionalism, compliance and responsibility the market expects of AGWA members. For this reason, unfortunate as it is, occasionally AGWA must act forcefully to protect the interests of the industry and ensure the credibility of its members.

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AGWA’s Member Code of Conduct is available online at agwa.com.au/CodeOfConduct ISSUE 09 SPRING 2021

BUILTVIEW

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GLASS & WINDOWS

TRAINING FENESTRATION DIPLOMA™ GRADUATES 01

02

AGWA COURSE GRADUATES 03

17 June, 2021 AS 1288 Introduction, Web-delivery Joseph Song, Jacky Wang (ABC Windows); Jason Vines (D W Sullivan Windows); Deniz Akay (David Glass Co.); Sean Park (Dennis Building Pty Ltd); Alison Barton (Safety Glass Solutions).

23 June, 2021 Window Essentials, New South Wales

04

05

06

Shin Bakouris, Mark Tao (Alspec); Daisy Huang (Australian Glass & Glazing Association); Nathan McManus (Elite Security Screens & Doors); Blake Bosco, Raymond Bosco (Nuview Door & Window Installation); Amanda Flores, Mary Yam-James, Saul Yeganeh (Schlegel Glass); Radhika Khamar, Lauren Smith (Stegbar); Harley Fernandes (Windowline).

1 July, 2021 AS 1288 Introduction, Tasmania

07

08

Bradnam’s Windows & Doors: 01 Vicki Hughes 02 Raelene Hammond 03 Khalil Eid 04 Edgar Policarpio NGA Windows: 05 Maria Do 06 Neville Lyness

07 Daniel Jarrett, Castle Glazing 08 Gary Smith, Ultimate Windows

C

ongratulations to the recent recipients of the AGWA Fenestration Diploma™, Khalil Eid, Raelene Hammond, Vicki Hughes, Edgar Policarpio (Bradnam’s Windows & Doors); Daniel Jarrett (Castle Glazing); Maria Do, Neville Lyness (NGA Windows); and Gary Smith (Ultimate Windows).

The Fenestration Diploma™ program has been developed to provide a pathway for recognition of both knowledge and industry involvement of members, and provides training in all aspects of the fenestration industry.

If you are looking for that something ‘extra’ to help you stand out from your colleagues, why not enrol?

Gary Plummer, Tristan Preece, Kenneth Williams, Ryan Wilson (Blues Glass & Screens); Marcus Newman, Tim Pearce, Mick Turner (City Glass Tasmania); Jacqui Sansom (Clearview Aluminium Windows & Doors); Paul Fransen, Hayley Verrell, Alex Webster (CWD Custom Windows); Alex Salter (Elite Double Glazing); Narelle Adams, Rick Burns, Stephen Cates, Jason Hawes, Ellen McCarty (Glass Supplies); Nicole White (GP Glass); Trent Hays, Adrian Newell (St Helens Glass & Aluminium); Maritess Laquinadum, Katie Tomes (Viridian Glass).

1 July, 2021 AS 1288 Advanced, Tasmania Gary Plummer, Tristan Preece, Kennith Williams, Ryan Wilson (Blues Glass & Showerscreens); Marcus Newman, Tim Pearce, Mick Turner (City Glass Tasmania); Paul Fransen, Hayley Verrell, Alex Webster (CWD Custom Windows); Jason Ayres, Steven Cates, Peter Downham (Glass Supplies); Marcus Holland, Joshua Horton, Cory Plumbridge, Dimity Schofield, Joshua Walmsley, Nicole White (GP Glass); Brent Jones, Justin Quinn, John Ryan (Hobart Glass & Aluminium); Daniel Gofton, Dale Quinn (Kingborough Glazing).

6 & 7 July, 2021 Intermediate Fenestration, Tasmania Kyle Reid, Kennith Williams, Ryan Wilson (Blues Glass & Showerscreens); Joshua Horton, Cory Plumbridge, Nick Reyenga, Dimity Schofield, Joshua Walmsley, Nicole White (GP Glass); Daniel Gofton (Kingborough Glazing).

For more information, visit agwa.com.au/FenestrationDiploma To register your interest, please contact AGWA on 02 9498 2768 or email training@agwa.com.au

To register for any AGWA training courses, visit www.afti.edu.au

ISSUE 09 SPRING 2021

BUILTVIEW

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GLASS & WINDOWS

NEWS LAUNCH OF FIRE SAFETY CODE CONSULTING AT WARRINGTONFIRE

STUART COTTON JOINS SOLOS GLASS

N

ick de Tarczynski has recently joined Warringtonfire in Australia as a Fire Safety Code Consultant. He has many years experience working with the Australian Building Codes Board including the National Construction Code (NCC) performance requirements.

At Warringtonfire, Nick is responsible for ensuring the consistency and technical excellence of the fire safety code consultancy and supporting clients with best practice advice for both new projects and existing buildings.

The Building Confidence Report (BCR) and the work completed by the Warren Centre highlighted the need for fire safety engineers to take a more holistic approach when developing fire engineering designs. As a result, Warringtonfire has expanded their service to include fire safety code consulting. They are the first in their field to offer this specific service and it strengthens their position as a leader within the industry.

For clients, Warringtonfire’s fire safety code consulting will strengthen the fire safety design outcomes for their buildings and provide reassurance that the whole building has been assessed by a fire safety engineer. Warringtonfire believe their early involvement in building design can achieve significant benefits for all stakeholders involved in building projects. Early assessments of departures from the deemed-to-satisfy (DTS) provisions of the NCC can result in simple design changes.

The addition of fire safety code consulting places Warringtonfire in a unique position to provide their clients with design advice early in the process, resolve compliance issues through both DTS solutions or performance solutions, and help guide the project through to a successful completion.

To find out more about fire safety code consultancy at Warringtonfire, contact info.canberra@warringtonfire.com

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OLOS Glass is pleased to announce that Stuart Cotton has joined the business as the State Sales Manager in Victoria.

Developing his passion for all things glass since 1984, Stuart has worked in a variety of sales and leadership roles throughout the years. His exceptional glass knowledge and technical expertise plays an integral role in supporting the future growth ambitions of SOLOS Glass.

Stuart is a valued team member who is dedicated to supporting the success of the sales team and delivering exceptional results for SOLOS Glass and importantly their valued customers.

“Fundamentally, my role is to drive successful partnerships with our customers, propose value added solutions and exceed their service expectations,” says Stuart.

“I am excited to join the team and eager to see the possibilities,” he adds.

SOLOS Glass is a dynamic leader in the architectural glass sector. Stuart’s role provides the support required to ensure SOLOS Glass is getting to the heart of customer needs and providing solutions that build truly great partnerships.

For more information on the SOLOS Glass product range, visit www.solosglass.com.au, email possibilities@solosglass.com.au or call 1800 4SOLOS.

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GLASS DONE DIFFERENTLY

FEDERAL SHADOW MINISTER VISITS DECO

There’s a Melbourne business doing things differently and it shows: Glass Ontime has again been nominated for the Telstra Business Awards.

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DECO Australia has been an industry leader in manufacturing architectural building products for 17 years, using sublimation technology to create their famous DecoWood® finish. Over the years, the company has expanded to offer a range of non-combustible architectural building products, rust-look and concrete-look finishes and industrial finishing services.

he past 18 months have been extremely challenging for all trades across Australia – dealing with multiple hard lockdowns and ever changing COVID-19 workplace restrictions. But there’s a success story amongst the doom and gloom – Glass Ontime have once again been nominated for the prestigious Telstra Business Awards for 2021.

The 2020 Awards were cancelled last year due to COVID, but Glass Ontime were also finalists in 2019 from a record 21,000 entries.

“COVID-19 made it difficult for many traditional glass businesses to transact. But we were ready because our existing technology platform meant we could easily adapt to changing buyer behaviour with instant online cashless transactions,” explains Colm Clinton, CEO of Glass Ontime.

With thirty glaziers in Melbourne, Glass Ontime is looking to expand it’s glazing network nationally and is seeking qualified glaziers in Sydney and Brisbane to fulfil growing demand.

“We have made it our goal to empower solo business owners to be successful tradies in business,” says Colm.

Glass Ontime is currently free to join and unlike other marketplace platforms – there’s no quoting, no paying for leads – just real jobs. But it’s not for just anyone.

“We don’t want just any tradie on our platform, we only want tradies who are great at what they do and just want more work,” adds Colm.

For more information about Glass Ontime or for expressions of interest in joining our expanding network, please contact Sally on 1300 940 801 or email sclinton@glassontime.com www.glassontime.com

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enior Federal Shadow Minister Tanya Plibersek visited leading Australian manufacturer DECO Australia on Friday, 21 May, 2021. The Shadow Minister visited DECO to learn about DECO’s innovative products and manufacturing, as well as gain a greater understanding of Australian manufacturing capabilities.

This visit was a prime opportunity for the company to demonstrate its exceptional, innovative range of products and finishes, highlighting the creative, highquality capabilities Australian manufacturers are known for. This visit also gave DECO and the Shadow Minister the opportunity to discuss government policies affecting Australian businesses and manufacturing.

“The more government bodies are aware of what local businesses can do for them, the better equipped they are to specify quality, Australian made materials and products in future projects,” said DECO Director, Ross Doonan.

“Australian made products such as DECO’s suite of building products are compliant, safe and made to the highest standards.”

DECO is a staunch supporter of Australian industry capability and a champion of local manufacturers in the South West Sydney region.

To find out more about DECO’s Australian-made products and finishing services, visit www.deco.net.au or call 02 9603 1888.

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NEWS FROM VIRIDIAN

VIRIDIAN GLASS FEATURED ON THE BLOCK IN 2021!

VIRIDIAN GLASS SPECIFICATION RESOURCES

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Located in the Melbourne bayside suburb of Hampton, Victoria, five homes in one cul-de-sac are getting the ultimate makeover.

COMMERCIAL WINDOW SPECIFICATION TOOL

iridian Glass is excited to be involved in another season of Channel Nine’s The Block.

Keep an eye out for LightBridge next™ and other exciting Viridian Glass products being used this season!

This is a great opportunity to raise the awareness of using high-performance glass and specialised glazing in new builds and renovations.

Follow Viridian Glass on social media or visit www.viridianglass.com/ theblock for updates.

iridian have released three support tools to help window fabricators, designers and specifiers select glass as part of their projects.

Specifying a whole of window system for the current NCC 2019 Section J requirements can be a challenge when navigating various systems within a climate zone or building type. Viridian have teamed up with Speckel to provide a support tool that outputs glazing system recommendations which satisfy requirements in line with Section J.

WERS WINDOW SPECIFICATION RESOURCES To support customers with residential specification, Viridian Glass have produced two guides containing approved window data using Viridian Glass under the Window Energy Rating Scheme (WERS). These guides cover Viridian high-performance double-glazing products paired with

Architectural Window Systems (AWS) and Alspec window products

PASSIVE HOUSE PERFORMANCE DATA DOCUMENTATION Viridian has released a new official document for Passive House designs.

This data includes triple and doubleglazed LightBridge and LightBridge next™ products. This information is supplied in a format that supports Passive House certification.

For more information, contact Viridian Glass on 1800 847 434 or visit www.viridianglass.com

Find out if you could save thousands on your energy bills AGWA has partnered with business energy experts With wholesale energy rates the lowest they’ve been since 2016*, now could be the perfect time to speak to Make it Cheaper’s business energy you could save.

Get your FREE Energy Health Check

“I stand to save in the region of $50,000 a year until 2025: that’s $250,000 worth of savings.”

Veer Kumar, DECO Australia

*Aggregated energy rate May 2016 (around $90 MWh) - Aggregated energy rate October 2020 (around $55 MWh) Source https://www.asxenergy.com.au/

AGWA’s Energy Partner

© Make It Cheaper Pty Ltd 2020. ABN 29138847757 of Level 5, 100 William Street, Woolloomooloo, 2011, NSW

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NATA ACCREDITED COMPLIANCE TESTING

OmniTest is an Australian owned NATA accredited compliance testing company.

We offer a range a of testing services to meet Australian standards for impact, acoustic, wind and water penetration/structural, corrosion and security requirements.

Current testing services available for:

Testing services coming soon:

• AS4420.1 / AS2047 – Deflection, Operating Force, Air Infiltration, Water Penetration Resistance, Ultimate Limit State

• AS1170.2 – Impact Resistance • AS4284 – Testing of Building Facades (Water Penetration Resistance, Air Infiltration, Deflection, Ultimate Limit State)

• AS5039 / AS5041 – Dynamic Impact resistance, Pull out resistance, Resistance to attack using a probe, Resistance to lever forces (Jemmy)

• AS1191 / ISO 717.1 – Acoustic Performance

• AS5203 – Protection of Openable Windows

• AS2331.3.1 – Neutral Salt Spray

• AS5039/AS5041 – Knife Resistance • ASTM D5894 – Artificial Weathering/UV

For more information contact us on 1300 046 664 or visit omnitest.com.au OmniTest Pty Ltd | ABN 93 637 528 584 | Shed 3, 8–22 Jutland St, Loganlea QLD 4131

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WARM EDGE PRODUCTS Passive House Certified

QUANEX Super Spacer® Premium

QUANEX Super Spacer® T-Spacer™

ROLL TECH Multitech

ROLL TECH Chromatech Ultra

ALU-PRO Thermix TX Pro

Elegant IG provides you with a range of warm edge products suitable for your glass processing needs.

Visit www.elegantig.com.au for our complete range of products or contact one of our team members on 9473 6500 for all your glass processing needs.

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GLASS & WINDOWS

CONNECT WITH THE FUTURE !

Your advanced glass processing software improves overall organizational intelligence, from business processes to production support, as well as logistics management.

www.a-w.com

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PRODUCTS V6 CNC MILLING SETS FEATURE LAUNCHED

IMAGING SOLUTIONS TALKS GLASS FOR MEDICAL APPLICATIONS

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oft Tech is always looking to improve their software offering for customers, and one area recently identified where gains could be made is through their CNC offering. With the growth of CNC machines in the market, Soft Tech continue to look into ways to increase the speed of implementing milling operations into the database. This is the premise for the newly launched V6 CNC Milling Sets feature for Soft Tech V6.

The new V6 3.8 CNC Milling Sets became available via a V6 license upgrade in May 2021. Once upgraded, users will have the ability to create milling programs from within V6. These are compatible for use with the Soft Tech Automation Module to control CNC Machines.

The new milling sets have a 3D graphical drawing feature to dynamically see the operation they create in V6. A milling set is a milling pattern that can be applied to any profile within the user’s database. The pattern is dynamic and will adjust to suit the profile bounding area. This allows one milling operation to be applied to multiple extrusions or combined extrusions, saving time in setup, increasing productivity and efficiency.

Benefits of using CNC Milling sets include: • IMPROVED MILLING DEBUGGING Make use of an operations display on the frame to improve milling debugging.

• SIMPLIFIED MILLING UPDATES Intuitive and easy to use interface to help your team simplify the milling updates required.

• AUTOMATIC SURFACE DETECTION Milling settings will automatically adjust to the first milling surface set as a reference point.

To discuss Soft Tech V6 CNC Milling Sets and how this new feature could benefit your business, get in touch with your Soft Tech Account Manager, or request a free demo by visiting www.softtech.com

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maging Solutions has announced the release of a new catalogue which highlights its full range of glass options suitable for use in the medical and other specialist health care market applications. Based in Brisbane Queensland, Imaging Solutions Pty Ltd is a specialist supplier of lead glass, lead acrylic, privacy glass, and high-tech glass suited for use in RF MRI installations.

Glass is a key building material and consideration for architects when planning and developing medical spaces. It also plays a critical role in the healthcare experience of patients when attending hospitals, medical centres, and specialist clinics. The optimisation of open spaces and light play a positive role in patient experience and minimising anxiety.

As an example, specialised glass is required to protect against harmful ionising radiations wherever x-ray and diagnostic imaging procedures are undertaken. In some settings, advanced levels of flexibility are required in observation areas so acrylic sheets, which can be seamless folded, can be adopted. In other applications, windows, doors and observation rooms require RF MRI compatible glass and, in some cases, specially engineered optical glass is routinely adopted. Additionally, there is a strong and growing demand for privacy glass which serves to both open spaces and optimise use options and flexibility. Privacy glass delivers unmatched utility in heavy traffic and condensed workspaces where privacy is a parttime requirement.

“In this specialist glass area, we recognised early in the company’s development that we needed to align with global market leaders to ensure quality and safety outcomes could be provided to our customers and in turn they could have confidence in their selection,” says Glenn Honey, CEO of Imaging Solutions.

In the glass products area, Imaging Solutions business level strategy of Single Source Supply leverages its advanced technical competencies in the radiation and medical market to bring together market leading brands including Corning glass, Kuraray acrylic, Optical Filters glass, and iGlass.

The new catalogue is expected to be of interest to hospitals, medical centres, architects and planners, and construction companies as it builds on Imaging Solutions’ implicit promise to customers which is to provide a ‘full range, full service’ capability.

For further information please contact Glenn Honey, Marketing Manager, on phone 07 3387 0400 or email ghoney@imgsol.com

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NEW DESIGN POSSIBILITIES!

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he SplitFin is a vertical processing line for edge and inner processing of flat glass sheets, and is currently the fastest vertical processing line on the market.

HOW IS THE SPLITFIN CONFIGURED? To significantly reduce the cycle time for processing, the SplitFin is divided into two processing towers. The first tower, the EPS-B, performs the sheet grinding and polishing (i.e. the complete edge processing). The second tower, the MRX-B, implements all internal processing and is optionally equipped with a water jet unit. After processing is complete, the VHW reliably cleans the sheets. The line is flexibly configurable and can also be designed with only one processing tower. Subsequent integration of the second machine is possible at any time.

SPLITFIN ADVANTAGES • Fastest cycle time with complete flexibility and stability.

• Glass surface is not touched throughout edge processing.

• Final polishing possible without a tool change (three tools on one tool holder).

• Two equivalent processing spindles are installed at the front and rear of the MRX-B. • Rapid tool changer on the MRX-B internal processing unit, tools always carried along with the spindle.

• Autopilot for processing (speed adjustment, validation systems, etc.).

• Production of sheets from other edge processing machines possible on the MRX-B, even during line operation.

• Possible to produce polished round and bevelled corners without lost cycle time.

• Cycle time pre-calculation for operators facilitates simplified planning.

For more information visit the LiSEC website: www.lisec.com/solutions/systems-lines/detail/glassprocessing-line/splitfin/

From simple ideas to grand designs, VELUX has more options than ever before.

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o coincide with the release of their 2021 catalogue, VELUX Australia are excited to announce three new sizes to their growing collection. The unveiling of these new sizes brings with them exciting new design options for spaces not catered to until now, once again demonstrating that the design applications for skylights are limited only by your imagination.

Measuring 780 x 780 mm, this compact skylight will have a massive impact. Being released into a range that has only carried rectangular sizes, this square skylight is a welcome addition and offers a multitude of design options to be explored. A few fantastic options to consider are 2x2 grids in a larger room, a row of squares down a hallway, or simply the perfect size for a small space. Available in Solar Powered, Manual and Fixed models, this skylight will delight with its versatility and price.

An exciting first for the flat roof range, the new landscape orientated solar powered skylight is the first openable skylight for flat roofs that sits in a landscape orientation.

The beauty of this skylight are its applications in narrow spaces; galley kitchens, hallways and narrow rooms where the length runs in the opposite direction to the roof line.

Good things come in threes they say, and we couldn’t agree more with the introduction of another fixed skylight for flat roofs measuring 970 x 1,275 mm. With the ability to be oriented in both portrait and landscape applications, this skylight will provide an abundance of design options that will excite and inspire. Large rooms will never be dark again, patios will always have sun, and any home can be brightened and transformed with this new skylight.

Multiplying the design possibilities of VELUX skylights is simple when the sky looks exquisite through your VELUX!

For more information on these sizes, call VELUX on 1300 859 856 or visit www.velux.com.au

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DORIC LAUNCHES EPEC: ELECTRIC PIN EURO CYLINDER Providing doors with a smarter look, the EPEC quickly and easily replaces traditional fixed or floating cam key lock Euro cylinders with a digital key and turn operation, all while retaining the existing lock body and handle.

EPEC allows users to create and manage up to two groups and a total of 12 unique PIN codes, with one of the main advantages of the system being that lost keys will be a thing of the past.

Another unique programming function is the adding of temporary codes for tradespeople, Airbnb check-ins, visitors, and more.

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oric, the innovators in door and window hardware, is proud to introduce the new Electronic Pin Euro Cylinder (EPEC) door lock, providing multi-user PIN code functionality and management for Euro Cylinder lock bodies.

Completely keyless, users enter a sixdigit PIN code, which acts as a digital key, allowing the door to lock and unlock.

EPEC’s battery life is good for three to five years of use and 9,000 operations, with the single CR2 battery able to be quickly swapped over.

Offering choices for locking operation, EPEC provides deadlocking level

security, with programmable internal snib operation via the keypad.

Tested to the highest standards, the design is tamper-proof and secure against software attacks.

Available in 62 mm and 70 mm cylinder body sizes, EPEC can be installed on front and rear entry doors, French hinged doors, sliding doors, hinged doors and security doors.

It is also compatible with a wide range of Doric hardware items and is available in either satin black or satin chrome silver.

The system is easy to program without a computer connection and contains numerous other intuitive safety features integrated into the design.

Further details on EPEC are available on the new-look Doric website. Visit www.doric.com.au

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AUTOMATION FROM THE AWNING WINDOW HARDWARE SPECIALISTS

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n innovative range of easy to use window and door automation hardware can remove the need for electricians during the installation process, helping to reduce costs and dedicated man hours.

Designed by Doric, the award winning Ventus Plug & Play system includes a simple range of wireless controllers, switches and motors that can control up to eight windows and doors.

“The Ventus Plug & Play range creates efficiencies in residential and commercial building and renovation projects,” says Niels Verhaar, Product Manager at Doric. “The advanced 24 Volt system is installed via quick connect plugs and is capable of operating louvres and electric chainwinders at the same time,” he adds.

The range is designed to both assist builders in meeting fall prevention legislation and address consumer demand for more sustainable buildings.

It is perfectly suited to the creation of automated windows that provide better passive ventilation; temperature control with stand-alone sensors allow the units to close during high wind, rain or dark. They can even be coupled to your AC unit, closing your windows for you when you turn on the air conditioning.

“The ability to control a property’s environment without the need for artificial heating or cooling has become a priority for builders,” says Niels.

“The Ventus Plug & Play range allows builders to create windows in high, out of reach positions that can be opened at the touch of a button to let heat escape as it rises, or closed to stop the cold getting in.”

The Ventus Plug & Play system allows the architect to specify a system that the fabricator can install, commission, and automate with ease. Now the window fabricator doesn’t need to

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EXPRESS 150T

outsource this often-complex part of the window system, the fabricator maintains control over the result and the sales revenue stays with them or the supplier.

The design of the range allows it to be retrofitted to any opening or frame system on the market and is simple to install. “The system fills the void in the automation market: between the building management systems and the itemised auto products, serving as a perfect stand-alone control system,” Niels continues.

The Ventus chain winders are also a perfect solution for a one in and one out repair scenario if your old winders have stopped working. Motors can even be operated by CBUS, BMS and other controllers.

In a snapshot, the Doric Ventus Plug & Play system advantages include: • No electrician required for installation.

• Easy to follow colour charts.

• Simple combination wiring plans.

• Quick connect plugs.

• Configurations can be easily altered on the spot by simple disconnections.

• Retrofit to any opening.

• Wireless wall switches and remotes.

• Three year warranty (conditions apply).

“The Ventus Plug & Play system is the perfect solution to create beautiful, automated homes that fall in line with current sustainability trends, all while reducing the need for expert trades, costs and man hours,” Niels concludes.

For more information, visit the newlook Doric website: doric.com.au

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uattrolifts’ Express 150T allows glaziers to fit and remove glass weighing up to 100 kg above doorways and entrances with greater safety and efficiency. The Express 150T is lightweight and can easily be transported to site by one person.

The machine assembles in minutes which allows for much greater cost and time savings so that glaziers can take on additional jobs without compromising on safety.

The main feature of the Express 150T is the removable mast extension that allows for the installation or removal of glass above entrances or doorways, eliminating unsafe manual handling.

When the mast extension is removed, the lifting capacity increases to 150 kg making the Express 150T a very versatile tool for the most basic glazing jobs.

Some additional features that come as standard include an extendable wheelbase for better stability, the ability to pivot glass 90° to the side for doorways and rotating glass 360°.

For more information, contact Martin Blackey on 0415 895 327 or martin@quattrolifts.com.

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A+W BUSINESS PRO: SIMPLE, SMART, SELF-SERVICE

FRAMELESS SERVERY STACKER A FIRST FOR AUSTRALIA

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+W is a global market leader for software in the flat glass and windows industries, offering ERP, optimisation and production systems. A+W products are suitable for small, mid-sized and large enterprises. The software company has been actively participating in the market for more than 40 years.

A+W Business Pro is a professional and cost-effective entry-level solution, which covers your order processing and production planning, from entry of quotations, orders, credits, complaints to delivery notes. It helps you easily and efficiently manage your pricing and scale up your product portfolio. With extensive support to quotation and order entry, all elements are immediately displayed true-to-scale graphically, preventing entry errors and accelerating the entire process.

HIGH FLEXIBILITY In this fully integrated commercial and production package, master data, order entry, production and capacity planning are included already. With a few clicks in wizard mode, batches can be created, optimised and released to production. For the advanced user, there is an expert mode for more detailed and optimised planning with different options. Production papers are output quickly for cutting tables, IG lines and benders. This enables integrated rack allocation to happen right after cutting, reservation of stock plates, reuse of residual plates and variation of storage space depth to facilitate operations.

UTILISE DIGITAL TECHNOLOGIES Cutting optimisation per batch and glass type are based on the advanced algorithms. Machine connectors are ready for cutting tables, benders and IG lines. It is a technologyneutral solution. Many more add-ons are available to assist your growing business.

Take advantage of A+W Business PRO to build a digitally enabled shopfloor and maintain high manufacturing reliability.

For more information, contact Howard Lai on 0419 780 861 or email howard.lai@a-w.com

or eight years, Clear Edge Glass, the manufacturer of Frameless Glass Stacker Systems, has been growing their nation-wide network of licensed fabricators and glazier suppliers of their kit form Frameless Retractable Glass Systems.

2020 was a turbulent year for all business, but it’s in the struggle that small business owners push themselves to grow, innovate and develop.

It was during this time that Clear Edge Glass developed a flat-pack version of their Frameless Servery Stacker – fullyglazed, designed for quick and easy installation and ready to be distributed nation-wide. Encapsulating the quality and ingenuity associated with the Clear Edge Glass brand, this little flat-pack gem is set to revolutionise the market.

For the glazier, it means no cutting, no manufacturing, no learning about a new product, no contracts and no stress – just a simple addition to your product range. As a point of difference to your competition, it is made to measure, fully manufactured, and delivered to your door.

The Clear Edge Frameless Servery is: • Functional – with multiple opening options.

• High quality – made with non-corrosive, high standard, raw materials.

• Energy efficient – provides excellent natural ventilation to enhance household energy efficiency.

• Fully custom-made – to your customers’ requirements.

• Screen and shutter friendly – fly screens or bush fire screens.

• Wind-load tested – fully NATA tested to meet cyclonic wind-load installation requirements.

• Bushfire rated – fully NATA tested to meet Bushfire Attack Level BAL-29 conditions.

Designed specifically for the ever-growing kitchen renovation market and offering a stunning option in kitchen design, the Clear Edge Frameless Servery showcases the beauty of glass to its full extent.

For more information, visit clearedgeglass.com.au

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INTRODUCING THE MINIMAL FRAME

ZEBRATTI DOOR LOCKS

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Lincoln Sentry stylishly slides into action with Zebratti door locks.

ttentive to dominant architectural trends for modern and contemporary designs, Europa presents the new ‘Minimal Frame’ Aluminium Architectural System.

Combining straight lines with the narrowest possible 25 mm aluminium frame, the ‘Minimal Frame’ has a multitude of applications making it ideal for residential and commercial buildings.

The ‘Minimal Frame’ is suitable for high-end architectural designs, including exceptionally large openings for unobstructed views. The system’s performance in thermal insulation, sound reduction and waterproofing are of the highest in its category.

Specified in high-end construction and complex designs, the prestigious ‘Minimal Frame’ blends the outdoors with indoors, connecting people with the environment and liberating human creativity. The system is available in four different versions of subfloor installation, with optional full coverage of the lower guide within the floor material.

Characteristics of the ‘Minimal Frame’ include: • Use of 28 mm polyamides for superior thermal insulation.

• Double and triple glazing up to 42 mm.

• Ease of sliding motion using steel roller bearings integrated into the sub sill.

• 100 per cent waterproof system using EPDM rubber seals with the option of an integrated channel for directing water to the building’s stormwater system.

• Increased security using the multi-point locking system.

• Corner sliding typology.

• Optional mechanical brake.

• Optional fully integrated automated insect screen.

• Maximum sheet dimension of 4,000 mm (H) x 3,000 mm (W) = 12 m2.

• Maximum leaf weight of 1,000 kg.

• Optional hidden/integrated head and jamb construction.

Construction typologies include: • Consecutive sliders.

• Cavity pocket sliders.

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incoln Sentry is thrilled to exclusively offer the Zebratti sliding door lock to the Australian market.

This New Zealand manufactured and artfully designed low profile sliding door lock enhances the aesthetic and function of sliding doors.

Hidden fixings and minimalist lines blend with beautiful materials to provide the user with a designer hardware showpiece that not only looks incredible, but is low maintenance and long lasting.

Tested to 50,000 cycles (the equivalent of over 30 years of residential use) and made from machined stainless steel and aluminium, the Zebratti lock will withstand the harshest environmental conditions.

Available to suit both timber and aluminium framed doors, the Zebratti sliding door lock may be flush or face mounted. Both Satin Chrome and Matt Black finishes are available with matching Zebratti branded cylinders to complete a fully cohesive look. The lock is robust and features anti-lift prongs on the throw bolt ensuring security confidence for the user.

Zebratti brings a new level of style and functionality to Australian door hardware.

• Combination of sliding and fixed panels.

• Complex configuration sliders.

• Corner sliders.

For more information, contact Van Tarnanas on 03 8582 8550, 0418 411 172 or van@europeanap.com.au BUILTVIEW

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Discover more about Zebratti at www.lincolnsentry.com.au

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SUCCESSFUL PREMIERE OF GLASTON INNOVATION DAYS A virtual customer event on the latest innovations and trends in architectural, automotive and display glass processing.

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laston successfully held the firstever Glaston Innovation Days in June 2021 – a virtual customer event on the latest innovations and trends in architectural, automotive and display glass processing. Several hundred current and potential customers from all over the world registered to attend for the six sessions in which Glaston’s product and industry experts shared their insights on the latest developments in glass processing technologies.

Hosted from a production hall at Glaston’s premises in NeuhausenHamberg, Germany, two live stream sessions ran daily: one on the latest developments in architectural glass and the other focusing on the latest news from Glaston’s automotive and display glass technologies.

DIGITALISATION & AUTOMATION In the architectural glass session, the digitalisation of the flat tempering process was demonstrated with the latest innovations such as online fragmentation prediction for every glass and white haze detection using Artificial Intelligence (AI). In addition, integrated lines and a tempering process autopilot were introduced. The autopilot reduces the operator’s influence and offers process control without parameters. A higher degree of automation is also on the agenda for the laminating process and with the autopilot, the furnace will learn to achieve the most optimal way of running instead of operators doing the adjustments manually. The trend in flat lamination is a growing use of structural interlayers and for that Glaston introduced the new convection control technology, offering a significantly wider operating window even with complex laminates.

For the insulating glass manufacturing process, the MULTI’ARRISSER was introduced via live demonstration from the factory floor. Combining edge arrissing, arrissing of the flat edge and corner dubbing into one single machine, the MULTI’ARRISSER represents the proven cup wheel technology for homogeneous and uniform arrissing quality, even at the beginning and the end, with five to ten times longer lifetime for glass edge arrissing than any other arrissing system. With a maximum speed of 60 m/min, the MULTI’ARRISSER is the fastest single-head machine worldwide.

In addition, the new CORNER’REFINER for sealed insulating glass units was demonstrated: an automatic corner treatment with spatula system and corner roll for finishing to relieve the unloading operator from this work.

For swift customer support, the Glaston Virtual Engineer service was presented: using a mixed reality (MR) headset, a Glaston specialist is able to advise and support a customer’s workforce virtually on-site. This solution provides cost savings of 10 to 40 per cent per intervention as no travel is required.

areas. A further presentation introduced the new generation automotive machine, the CHAMP Evo, with two optimisation features – a linear drive, instead of the spindle, and a honeycomb table – on the grinding machine for higher precision and more dynamic movements.

Showcasing developments in heat treatment of automotive glass processing, Glaston’s active convection technology improves the processing of coated, printed and complex glass types and enables faster heating. Introduced to the audience were: • The new Matrix Evo bending furnace, available with different size and capacity configurations to reduce cycle times.

• The new HTBS bending and tempering system, with the most dense control matrix in the market to meet the highest quality standards with bent tempered glass.

A final presentation was made on the Glaston Insight Automotive PLUS as well as various other Apps included in the subscription-based services, the digital upgrade packages for operator and production support.

HIGHLIGHTS OF AUTOMOTIVE & DISPLAY GLASS SESSION In the automotive industry, thin glass applications are a continuing trend.

For thin glass pre-processing, Glaston presented the thin glass kit that can be installed as an upgrade kit on new and existing cells.

With significantly improved performance parameters, the new HYPERFEX grinding wheels represent a revolution in edge grinding, enabling a holistic view of the overall process of glass pre-processing for different application

For more information, visit www.gid-glaston.net ISSUE 09 SPRING 2021

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GLASS & WINDOWS

TIMELESS ELEGANCE AT YOUR FINGERTIPS Zebratti’s sliding door locks blend quality and minimalism to provide a showpiece of designer hardware.

Discover Zebratti sliding door locks at

www.lincolnsentry.com.au

EXCELLENT SERVICE PROMPT DELIVERY QUALITY TOOLING Customised tooling to suit any requirement A professional and passionate team with over 25 years of experience engineering tooling solutions to improve the quality of your product and reduce your production costs

0473 002 088 BUILTVIEW

ISSUE 09 SPRING 2021

grctooling.com.au

info@grctooling.com.au

An Australian company located in Laverton North, Victoria

Elegant Hinged Door Locking Introducing the NEW hinged door lock range from Halliday & Baillie.

Carefully integrated into the Alspec systems, the HB8813 product range is available in various lever designs, finishes and back-sets that are sure to compliment any application.

This high quality range of door hardware delivers form and function without sacrificing aesthetics.

Please contact your local Alspec Area Manager for more information.

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DIRECTORY AGWA CALENDAR

AGWA WELCOMES

2 September

Training: Advanced Commercial Fenestration

Web-delivery, 5 sessions

AGS – Architectural Glass Solutions

Noosaville, QLD

8 September

Training: AS 1288 Advanced

Web-delivery, 1 session

All About Glass & Glazing

Barangaroo, NSW

7 October

Training: AS 1288 Introduction

Web-delivery, 1 session

Double Glazing Melbourne

Kilsyth, VIC

8 October

Queensland Gala Awards Dinner

Brisbane, QLD

KP Windows

Dandenong South, VIC

15 October

South Australia Gala Awards Dinner

Adelaide, SA

Meso Glass

Cabramatta, NSW

Nationwide Windows

Yatala, QLD

19 October

Training: Intermediate Fenestration

Web-delivery, 5 sessions

Northbridge, WA

20-21 October

Glass Performance Days

North Metropolitan TAFE WA

Tampere, Finland Derrimut, VIC

Western Australia Golf Day & Awards Sundowner

Panex Pty Ltd

22 October

Perth, WA Park Glass & Aluminium

Bibra Lakes, WA

3 November

Training: AS 1288 Advanced

Web-delivery, 1 session

Yennora, NSW

12 November

Tasmania Gala Awards Dinner

T&K Aluminium Windows & Doors

Launceston, TAS

16-18 November

Glasstech Asia

Bangkok, Thailand

AGWA EMPLOYMENT Expressions of interest – calling all industry experts

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he Australian Glass and Window Association (AGWA) undertakes annual compliance audits and provides dispute resolution services for member companies and currently has a team of seven auditors across Australia. We are looking for new auditors to join our experienced and dynamic team to work on a state basis in both metropolitan and regional areas.

To be considered for this role you must have: • Extensive experience in the window manufacturing, installation and/or glass and glazing industry.

• Working knowledge of the current Australian Standards, specifically AS 2047 and AS 1288.

• Exceptional written and verbal communication skills and attention to detail.

• Ability to work both independently as well as part of a team.

• Reliable transport and a current driver’s licence.

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• Moderate computer skills.

• Experience or competency in technical investigations and dispute resolution would be an advantage.

As part of the audit team, you will be ‘out and about’ communicating directly with our valued members and building relationships to support them through the accreditation process, industry compliance and promoting the associated benefits of AGWA membership.

This is a varied position that involves contract work and would suit a retired (or semi-retired) individual who is flexible and willing to do some regional travel at various times throughout the year.

Please send your resume and supporting letter to Russell Harris, AGWA Technical and Accreditation Manager: russell.harris@agwa.com.au

For more information, visit www.agwa.com.au/Jobs

PLEASE NOTE: The printed calendar dates contained an error and have been corrected in the digital publication. Visit agwa.com.au for the latest updates and information.

AGWA SOCIALS Linkedin Australian Glass & Window Association YouTube Australian Glass and Window Association Instagram #AGWA_limited instagram.com/agwa_limited Facebook Page: facebook.com/agwa.limited Group: AGWA Members Community facebook.com/groups/614275732495267

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64 MEMBER PROFILE

A Global Leader in Access Solutions ASSA ABLOY. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of ASSA ABLOY’s products or services.

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NSSA

From Little Things, Big Things Grow Derek Tidey

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TECHNICAL

Committee Updates Jack Ryan & Shane Smith

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BUSINESS SNAPSHOT

Decoview Q&A with Jay Bond

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NEWS & PRODUCTS

Are You & Your Customers Prepared for Bushfire Season? Elite Security Screens & Doors

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Meshtec’s New Accredited Laboratory Facilities Meshtec International

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Leading the Way in Health & Safety Meshtec International

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UNIQUE JOB

Artarmon Doors & Screens

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DIRECTORY

NSSA Welcomes Our new members

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Proud NSSA Members

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Join the NSSA

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IMAGE

National Security Screen Association

SCREENS

PROUD PARTNERS & CONTRIBUTORS TO THE NSSA DEVELOPMENT FUND

ISSUE 09 SPRING 2021

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MEMBER PROFILE

A GLOBAL LEADER IN ACCESS SOLUTIONS If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of ASSA ABLOY’s products or services.

T

he ASSA ABLOY Group is a global leader in access solutions – helping billions of people experience a more open world everyday. ASSA ABLOY Opening Solutions leads the development within door openings and products for access solutions in homes, businesses and institutions.

Their offering includes doors, door and window hardware, mechanical and smart locks, access control and service.

If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of ASSA ABLOY’s products or services. From reliable home security to cutting-edge access control technology for businesses, governments, airports, hospitals, schools and more, they touch every part of every day.

Everything they do starts with their people. Since ASSA and Abloy came together in 1994, almost 300 companies have joined the ASSA ABLOY family – with nearly 50,000 colleagues working towards their shared goals. They believe that their people can achieve extraordinary things and that their business success depends on creating a strong shared culture where they can thrive. ASSA ABLOY built that culture on three core values: empowerment, innovation and integrity. These values guide their beliefs and behaviours, and unite their diverse teams across regions, business units and brands.

With operations in over 70 countries, their people know local standards inside-out. They’re specialists in access essentials, like mechanical and digital locks, cylinders, keys, tags, security doors and automated entrances.

At the same time, they are creating and embracing new technology like mobile security, and trusted identities.

ASSA ABLOY stay at the forefront, so whatever you need, you’re in safe hands.

As a leading supplier of commercial locking solutions, they have an impressive history of supplying access solutions to many of Australia’s

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most high profile building projects.

As much as they take pride in those achievements, the one defining and proudest achievement is their ongoing supply of Australian made products.

In an industry that increasingly relies on affordable imports, by providing Australian made products ASSA ABLOY ensure their products meet the specific needs and Standards compliance requirements of the Australian market.

Local manufacture enables them to ensure a high degree of quality control, local customisation, fast lead-times and flexible response for spare component availability. This allows them to provide the responsive service their customers need to be confident in supplying development projects from small public buildings to large hospitals or sporting stadiums and everything in between.

As they move towards a more connected world, the products and services ASSA ABLOY provide will continue to evolve with this emerging and developing market. The adoption and localisation of new technologies will play a role in that future as will an ability to provide local market solutions to service the unique requirements of their market.

The ways people live, socialise, learn, shop and do business are all increasingly digital – so how they manage access has to be too. As digital and electromechanical access solutions become the norm, innovation is crucial to their approach with R&D. Moving towards systems that can be upgraded and expanded – rather than replaced – is more flexible and sustainable for customers, and opens up more ways for them to innovate.

Responding to this trend is why more and more of ASSA ABLOY products are connected: they interact with people and goods. You will hear them talk about how digital access solutions enable smart-home applications, efficient home deliveries, secure access for carers, and other services, offering new ways of moving safely and easily through the world.

As a business dedicated to providing market leading products through innovation, there are many great developments that have had a profound impact on their business and their industry. One solution they are particularly proud of is Yale Access. Yale Access is a digital locking solution for the residential market. Yale smart locks can now be controlled through the use of the Yale Access App, giving users total control over their lock. Yale Access allows users to lock and unlock their door, grant access to others and keep track of visitor access all via their mobile device. Using varying technologies including Bluetooth, Wi-Fi and GPS, as well as the Yale Access App, the auto unlock function can unlock the door as the user approaches.

As they continue to innovate themselves and their products, ASSA ABLOY believe they play an important role in leading their industry in the pursuit of access solutions that are smarter, safer, more secure and more convenient. By concentrating this effort locally, they can ensure these innovations are aligned to local standards and local market requirements – ensuring Australia’s built environment is served with dependable access solutions.

ASSA ABLOY grow their business by always staying relevant to customers.

They develop an in-depth understanding of their customers and the people who ultimately use their products and services. This guides them to create the solutions they really need and want: products and services that are safe, secure, easy to use and sustainable.

Through innovation, ASSA ABLOY are dedicated to providing sustainable and leading products that provide unique customer value whilst leveraging and exploring the boundaries of technology development. Being cost-effective helps them channel more investment into new tech, but it also helps them meet their targets for producing less waste, using less water and reducing CO2 emissions.

Like any company, ASSA ABLOY exist

01

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MEMBER PROFILE: ASSA ABLOY

SCREENS

02

03

01 Lockwood Australian made mortice lock.

02 Yale Unity entrance lock.

03 The ASSA ABLOY site in Oakleigh, Victoria.

in a competitive environment where new entrants, new products and new technologies continually change, and they are excited to be a part of that change. Maintaining a strong local presence to ensure local market relevance and customisation, and by continuing to focus on innovation, ASSA ABLOY are well positioned to respond to the many and new challenges that the future will bring.

Over the years, ASSA ABLOY have been recognised amongst the world’s most innovative companies. It’s at the core of what they do. Creating the next-generation of smart and sustainable products creates value for their customers and drives their

organic growth. Their portfolio includes 190 brands and some of these are significant leaders in their own market, such as Yale for home access and security, and Lockwood for commercial and residential applications. With the breadth of their brands and product portfolio, ASSA ABLOY Opening Solutions Australia has the capability of offering end-to-end solutions for all access requirements from door hardware, seals and furniture to the actual door itself.

The NSSA is the peak national industry association when it comes to all things related to the security screen segment.

Many of the Association’s core purposes are very much aligned to what ASSA

ABLOY also value in terms of driving best practice through compliance, product conformity and training.

Being an NSSA Development Fund Contributor is an important opportunity for ASSA ABLOY to support both their direct and indirect customers, who choose to be part of the Association and contribute to the long term growth and success of the security screen door and window industry.

For more information, visit assaabloy.com.au ISSUE 09 SPRING 2021

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NSSA

FROM LITTLE THINGS, BIG THINGS GROW

DEREK TIDEY NSSA Vice Chair & NSSA Management Committee

T

hrough the support of our members and the backing of major systems and product suppliers in the security screen industry, the National Security Screen Association (NSSA) has established a reputation as the peak national body representing the security screen industry.

The establishment of the NSSA has provided our industry with a place on the Australian Standards Review Committee (CS-023) and, through that, an invitation to present a case to the Australian Building Codes Board (ABCB) for including security screens in the National Construction Code (NCC).

Prior to the formation of the NSSA, the idea of being considered for inclusion in the NCC was inconceivable. In fact, not that long ago there wasn’t a national body representing the Australian security screen industry. Being an unregulated industry (i.e. no legislated laws governing security screen products and industry practises), the screening market had to self-govern through industry guidelines and basic standards, developed by a few dedicated and hard working state based associations.

After a review in 2003 of the existing industry Standards, AS/NZS 2803.1: 1994 Doors – Security screen – Hinged and AS/NZS 2803.2:1995 Doors – Security screen – Sliding, and a minor change in 2008, the Australian Standards AS 5039, AS 5040 and AS 5041 went untouched for many years and ended up on a list for deletion from publication

by SAI Global. In fact, they were almost deemed defunct by Standards Australia. A last-minute application by the then Australian Window Association (now the Australian Glass and Window Association, AGWA) saved the suite of Standards from being scrapped all together.

During this time, the devastating bushfires of 2009 (Black Saturday in Victoria) and the impact of cyclonic damage during the 2010-11 cyclone season (Cyclone Yasi in Far North Queensland), motivated the security screen industry to move in line with advances in building codes and standards as a response to these disasters.

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Changes to AS 3959 – Construction in Bushfire Prone Areas and AS/NZS 1170.2 – Structural design actions Wind actions occurred rapidly after these catastrophic events, but without a recognised industry body representing the screening industry, the changes made to these Standards were deficient and have since impacted on the security screen industry in the form of product development, additional testing, and staff training.

While these and other Australian Standards were calling up screens for varying applications, such as falls from heights and energy efficiency, the core purpose of our industry, ‘security’, was not being addressed. Changes occurring in the building and construction industry that impact on screening has traditionally been done without consultation or input from a unified body representing the security screen industry.

The formation of the NSSA and the rapid growth in membership over the past five years has seen a significant step change in how the security screen industry is represented. The security screen industry is now considered as an organised and evolving industry that promotes advancements in governance, compliance, skills accreditation, and member development.

It is important to recognise that the security screen industry has come a long way from the early days of the Juralco Blue-print door, but only through the efforts of many people invested in the future success of our industry. Through key partnerships, such as with the AGWA, our Development Fund Contributors and the continued support and involvement from our members, the NSSA will become a voice to be listened to. The future of where and how the industry grows from here is up to you, the NSSA member. Get involved now.

Become an NSSA member, use the NSSA labelling to distinguish your product as being compliant to industry standards and use the resources of the NSSA to help grow your business.

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TECHNICAL THE NSSA REPRESENTS THE SECURITY SCREEN INDUSTRY Governed by an independent Board of Directors providing a diverse representation of our industry, including small and medium business owners, large distribution suppliers and manufacturing members.

Being an NSSA member gives you a voice: • Two seats on the Standards Australia Committee CS-023 reviewing AS 5039, AS 5040 and AS 5041.

• Independent Review Committee (IRC) for the review and modification of Certificate III in Blinds, Awnings, Security Screens and Grilles to ensure a formal educational development pathway to attract young people into our industry.

• A permanent seat on the AGWA Technical Committee.

• Setting industry benchmarks, driving greater collaboration and cohesion between the industry and suppliers.

PROMOTE COMPLIANCE, BUILD TRUST – NSSA MEMBERSHIP GIVES YOU THE ADVANTAGE.

Join us at nssa.org.au

COMMITTEE UPDATES JACK RYAN NSSA Technical Committee Chair & NSSA Board Member

H

onestly, I was hoping to never have to write again about lockdowns. Living in metro Victoria has been a challenge and I’ve not wished the lockdown experience upon any other state or territory during those periods. The sad part is that COVID and lockdowns have jointly not just affected our lives but also our livelihoods, business challenges, mental health and relationships.

The NSSA is a member focused Association, and this is the time to ask questions when unsure, learn from others, keep up with changes and help one another get through. A little bit of help may really make a difference.

For the regions not embarking on lockdowns, I wish you all the best and continued success. Learn from the regions affected on what small changes you can make today to best position yourself to any unforeseen changes.

TECHNICAL UPDATE In July, we held a national virtual Technical Committee meeting with an open invitation to all members to attend as a guest, get involved and ask questions. At a high level, we discussed the upcoming process for the Australian Standard changes that will affect security screens, how the project will run, next steps and the process of industry consultation rounds.

SHANE SMITH Standards Australia Committee CS-023 Chair & NSSA Technical Committee

S

tandards Australia’s Standards Development Committee CS-023, has started working through AS 5039 – Security screen doors and security window grilles. We have made great progress getting through nearly half of this Standard. The CS-023 Committee members who held positions on the 2008 release Committee provide us with a significant understanding of the history of AS 5039.

The proposed plan for the review is for Committee CS-023 to meet for two sessions – both for two days each, with the intention of coming close to finalising the new drafts for both AS 5039 and AS 5041 – Methods of test – Security screen doors and window grilles in September 2021.

AS 5040 – Installation of security screen doors and window grilles will be worked on thereafter, so we are on track to provide a draft for NSSA member and industry feedback by April 2022.

NSSA members will be kept up to date on the process and provided with the opportunity to have your say in the consultation process.

The Committee have also started reviewing some key areas of focus where you, our members, have told us you would like to see some clear messaging and improved detailing.

Some of these include: • Bushfire requirements for security screens, including bushfire attack levels (BALs).

• Installation and measure information.

We look forward to these resources being developed and I’d like to say thanks to all attending members for a very productive meeting.

For the latest news, technical enquiries and invites, connect with us on Facebook: @ NSSA Members Community Group ISSUE 09 SPRING 2021

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BUSINESS SNAPSHOT

DECOVIEW NSSA Board Member Jay Bond from Decoview joins BuiltView for our spring Q&A. BV How did Decoview begin?

JB After working together for 10 years, Decoview began when Jay Bond and Jason Brown came up with the idea of a security door system made of high strength, laser cut aluminium screens. Decoview is centred around taking advantage of the trend for laser cut screens and providing more creative options to enable the homeowner to show some personality and creative flair. Utilising CAD and the latest in laser cutting, metal punching and safety edge rounding technology, Decoview products can be custom designed to suit every customer.

BV Tell us about your products.

JB The Decoview door system was designed from the ground up – from the Decoview laser cut and perforated designs, through to our Decoview frame systems, and tested to AS 5039. All Decoview products are sold by approved dealers Australia wide. We pride ourselves on working with the best in the industry.

BV Tell us about your team culture.

JB Decoview have a very young and motivated team of 20 staff with a female majority in both the factory and office, which means there is no shortage of enthusiasm. Everyone is committed to being part of a product that is proudly made in Australia. Quality is at the forefront of everything we do – a Decoview product must be perfect before leaving the factory.

BV What factors have contributed to Decoview’s growth and development?

JB Decoview has had a big move in bringing different powder coat finishes into the market such as the super durable Textura Matt finishes to meet the demand of current architectural trends. Although, the real hero is the designs. There are so many beautiful designs that can be matched to suit the current season’s style as well as designs that stand the test of time. The industry has been very receptive to new design

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choices and having the ability to design new offerings every week really helps keep things fresh.

BV What has been the biggest challenge Decoview has faced?

JB Trying to introduce a new product into a well established industry that was purely price driven. Using a Decoview product to create instant street appeal has highlighted that security doors are not just necessities – only useful for keeping out bugs and intruders. They are now considered a higher end ‘musthave’ design feature.

Some security screen retailers had to be retrained to sell the product based on aesthetic appeal and design choice. Price is simply no longer the first consideration. It is about getting the client excited about a new look for their house!

BV What achievements make you most proud?

JB We are so proud to be manufacturing and supplying an Australian made product. The response from proud Decoview owners makes the whole Decoview team happy.

BV To what do attribute your success?

JB Being different has been at the centre of our business model. We have filled a security screen market niche where customers can combine maximum security and beautiful designs to match their décor and personal taste.

BV What do you love about the industry?

JB We love working with the small to medium retailers that sell our product. We love hearing from our dealers that Decoview has transformed how their businesses are perceived by the market for the better. They are stoked when customers are scrambling to send them photographs of their gorgeous new Decoview door to be shared on social media.

BV What does the future hold for Decoview?

JB We are focussed on utilising technology to launch new designs

to market faster to meet changing industry style trends with the development of our Visualiser and ordering App systems. We would love to see more beautiful homes featuring our designs.

BV What does it mean to be a member of the NSSA? JB NSSA membership gives us the confidence to compete with the best in the business, knowing that a Decoview customer is getting the best possible security and quality of installation. Being part of such a great member network helps keep everybody at their peak.

BV Why did you put your hand up to be Board Director of the NSSA? JB I wanted to help promote compliance and educate the market on the benefits of using NSSA members. As our business grows, I see first-hand the stark differences between how a nonmember operates versus an NSSA member. The end user simply has a greater experience using an NSSA member. This is a major motivator for bringing as many security screen retailers as possible up to the standard of our current members for the benefit of the industry as a whole.

BV If you had one piece of advice for someone just starting out in the security screen industry, what would it be?

JB Dare to be different, stand by your ethics, do not compromise on quality and you will always have repeat customers. But most of all join, the NSSA to benchmark yourself with the best in the industry.

Decoview 1300 332 688 sales@decoview.com.au www.decoview.com.au www.decoviewsecurity.com.au

BECOME A DEALER TODAY! Call us today on 07 3272 2974 to have an obligation free chat or visit starlinesecurity.net.au/dealers for more information.

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NEWS & PRODUCTS ARE YOU & YOUR CUSTOMERS PREPARED FOR BUSHFIRE SEASON?

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02

Tested security screens are key to keeping your home bushfire-safe.

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ummer 2019/20 saw the loss of over 12 million hectares and 33 lives, including nine firefighters. The sobering statistics include an incalculable number of animals. The government reported 3,094 homes were lost in the 2019/20 fire season. Then COVID-19 hit. So, what can our industry do to make a difference?

This is a topic close to the heart at Elite Security Screens & Doors (Elite SSD).

A screen supplier for nearly 40 years, Elite SSD factories in Riverstone are not far from where the Gospers Mountain ‘mega-fire’ burnt out of control, destroying an area ‘seven times the size of Singapore’.

In 2020, the New South Wales Rural Fire Service published a Bushfire Survival Plan1 to help households assess their risk and prepare their home and property to give it a greater chance of withstanding a bushfire.

The document outlines four simple steps to get ready for a bushfire: 1.

DISCUSS what to do if a bushfire threatens your home.

2. PREPARE your home and get it ready for bushfire season.

3. KNOW the bushfire alert levels.

1

03 4. KEEP key bushfire alert information available and accessible.

Step 2 of the process includes a checklist titled, ‘More Permanent Protection for Your Home’. The second item on the checklist is, ‘Install metal flyscreens on all windows and vents’.

Elite SSD supply thousands of screening products per month, including the tried and tested Amplimesh SupaScreen® range. Independently tested to meet BAL‑40 (Bushfire Attack Level) requirements, the second highest fire rating specified by AS 3959 – Construction of buildings in bushfireprone areas, the SupaScreen® design also enables quick egress in the case of fire.

Elite SSD stand by the motto, ‘hard to break in, easy to break out’.

ew South Wales Rural Fire Service, 2020, ‘Get ready for a bush fire: Four simple steps to making your bush fire N survival plan’, http://www.rfs.nsw.gov.au/__data/assets/pdf_file/0017/2933/BushFireSurvivalPlan.pdf

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01 Amplimesh SupaScreen® Egress Sliding Window.

02 Amplimesh SupaScreen® Window Security Screen in hinged exit configuration.

03 The Elite Security Screens & Doors team.

Images supplied.

For more information, call Elite Security Screens & Doors on 02 9838 1016 or visit elitessd.com.au The NSW Rural Fire Service Bushfire Household Assessment Tool is online at assessmyrisk.rfs.nsw.gov.au Make your plan online in as little as five minutes at myfireplan.com.au

NEWS & PRODUCTS

SCREENS

MESHTEC’S NEW ACCREDITED LABORATORY FACILITIES

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LEADING THE WAY IN HEALTH & SAFETY

Meshtec achieves record 10th consecutive national health and safety award.

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or the 10th consecutive year, Meshtec has received ‘The National Occupational Safety and Health Award’ from the Thailand Ministry of Labour’s Department of Labour Protection and Welfare in the category of ‘Best Safety Manufacturer’.

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03

M

eshtec is committed to ensuring that they continually provide the highest possible levels of product quality and customer satisfaction. To this end, Meshtec are quality endorsed to International Standards ISO 9001, ISO 14001, ISO 45001 and ISO 17025.

For a security door or window screen to be classified as ‘security’, it must first meet the requirements of Australian Standard (AS) 5039:2008 – Security screen doors and security window grilles. Achieving these Standards is one thing, however Meshtec also subject individual stainless strands to rigorous testing and stringent quality standards in their world-class in-house quality control laboratory.

This means that their products not only meet these Standards but easily surpass them. Meshtec have invested countless hours into product design and testing, and continual improvements in processes and product quality. Meshtec have recently renovated their accredited laboratory facilities and updated or commissioned new testing machines such as a new Large Missile Impact Test machine and Salt Spray Test (Weathering) machine which can conduct the tests better and faster than before.

When you purchase security screens, look for the ‘Genuine Meshtec™’ logo to ensure consistent top quality.

Meshtec’s commitment to Health and Safety is second to none and their health and safety operations and processes are used by the Department of Labour Protection and Welfare as a template for others to emulate.

Meshtec is dedicated to the safe operation of their work environments for all employees. They have developed and continue to refine and improve many safety, health and well-being programs and policies to support employees, stakeholders and the local community.

Meshtec are proud of their record and achievements and commit to ensuring that health and safety remains a primary focus.

For more information, visit meshtec.com

For more information, visit meshtec.com

01 AS 5041 Dynamic Impact Test.

02 AS 5041 Jemmy Test.

03 ASTM E 1996 Large Missile Test.

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UNIQUE JOB ARTARMON DOORS & SCREENS

DIRECTORY NSSA WELCOMES Bob’s Security Co

Bennett Springs, WA

Fassifern Valley Glass & Aluminium

Boonah, QLD

North Queensland Glass & Glazing

Cannonvale, QLD

PROUD NSSA MEMBERS

ARTARMON DOORS & SCREENS Winner – 2020 Outstanding Service and Trade, North Shore Local Business Awards

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Finalist – 2021 Outstanding Service and Trade, North Shore Local Business Awards IMAGE LEFT: Mark Weir

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ne of Artarmon’s clients required stair protection to prevent their grandchildren falling down them. With their grandchildren frequently visiting, they had considered a stair gate but didn’t like the trip hazard that these can cause, and the difficulty in opening and closing them, especially when carrying items up and down the stairs.

03

Artarmon thought a security screen would be a fantastic safety door. The installation didn’t require anything across the floor at the top of the stairs, and the ‘gate’ could be locked when the grandkids were over, stopping them from opening it. The mesh also allowed visibility from either side.

MEMBER

Mark Weir

LOCATION

Castlecrag, New South Wales

FABRICATOR

Artarmon Doors & Screens

PRODUCT

Prowler Proof Protec with frame adaptor in Monument

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01 2021 NSSA Compliance Audit at Panther Global.

02 All Sorts Installations & Security proudly displaying the NSSA member logo.

03 The team at EHi Australia proudly wearing the NSSA logo.

04 Making security doors to Australian Standards: Factory Fit Screen Services with Jay Bond from Decoview.

JOIN THE NSSA For more information, call 0409 608 595 or visit www.artarmondoors.com.au BUILTVIEW

ISSUE 09 SPRING 2021

To find out more, visit nssa.org.au or contact us on 02 9160 4737.

WINDOW RESTRICTION COMPLIANT

SMOOTH EFFORTLESS OPERATION FOR AWNING OPENINGS

STYLISH AND EASY TO USE FOLD DOWN LEVER

TWIN CHAIN FOR LARGE AWNING WINDOW CONTROL

PRE-RESTRICTABLE TO MEET COMPLY WITH ‘KIDS DON’T FLY’ REQUIREMENTS

SECURE IN A KEY LOCKABLE CONFIGURATION

IP32 RATED

When installed according to installation instructions

OPERATES ON ALL BMS & C-BUS C TICK Certified

QUICK CONNECT PLUGS FAST SIMPLE INSTALLATION RUNNING ON A 24V DC SYSTEM

AUSTRALIA’S BEST & BIGGEST RANGE OF WINDOW AND DOOR HARDWARE

For sales & information: sales@doric.com.au 1300 132 389 www.doric.com.au

WIRELESS CONTROL REMOTE ACCESS FOR EASE & CONVENIENCE

Switch Realign without reinstalling

Load capacity of up to 40kg per roller

Quick and easy installation 8.20mm height adjustment range

32mm wheel size

www.anthonyinnovations.com To discuss your requirements contact us on: Ph: +61 3 9460 1166 or E: sales@anthonygroup.net KWIKfitTM is a registered trademark of Anthony Innovations Pty Ltd

-1mm, +1mm and 0mm offset to allow for variability