Sep/Oct 2019 Window on rental housing

ON RENTAL HOUSING

SEP OCT 2019

THIS ISSUE:

Doc & Gayle Young

Food Drive KICKS OFF

September 5

14 Oldest

Rental Property in AAA

16 Are

you a new member?

18 Pinterest

can drive more leads

24 Food Drive Battles Hunger T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS SEPTEMBER / OC TOBER 2019 ISSUE

FEATURES 15

The Oldest Rental Property in the AAA Age is just a number at Park Place Apartments

16

Are You a New Member?

18

6 Ways to Use Pinterest to Drive More Leads to Your Property

Do these three things by next week

20 Business Exchange

Canyon View Events Center, July 9, 2019

17 22 26

Food Drive Battles Hunger During the Summer, too

24

Doc & Gayle Young Food Drive kicks off September 5.

Come support the food drive and feed more than 1,350 families this Thanksgiving.

28 29 30 31 61

2019-20 AAA Board of Directors & Committee Chairs Community Outreach Back to School Bash: backpack stuffing

Larry Neimann Fall Golf Classic Thursday, September 26, 2019 at Avery Ranch

Fall Fest Flyer Thursday, October 3, 2019 at Salt Lick

AAA ACE Subscriptions Subscribe and start saving today

Apatment PAC Makes Donations 2020 Sponsorships Important Dates for your AAA calendar

SEPTEMBER / OCTOBER /

3

Austin Apartment Association 2 0 1 9 -2 020

August 30 Solt Scholarship Applications Open September 4 Professional of the Year Nominations Open October 14 Property of the Year Nominations Open

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Danielle Archuleta (844) 433-3824 Stephanie Naylor (512) 335-8138

Publishing Director Emily Blair, CAE

Editor

October 28 Event Sponsorship Selection Goes Live

IN EV E RY I SSUE 5 6 7 8 10

Leadership Calendar Market Report President’s Perspective New Members

11 12 32 34 38

Diamond Sponsors Industry Update Education Opportunities Law in Order Products/Services Directory

Jennifer Cox (512) 323-0990

Association Staff Emily Blair, CAE Executive Vice President, emily@austinaptassoc.com

ADVE RTI SE R I N DE X

Dana Bolz, CMP Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations,

paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication,

jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant,

jeanette@austinaptassoc.com Amy Lydic, CAE

IFC Austin Energy

19 Maintenance Supply Headquarters

43 WASH Laundry

1

A&A Wrecker

2

Camp Construction

23 Compound Security Specialists

9

Century A/C Supply

27 CSC ServiceWorks

57 BG Multifamily

37 Austin Resource Recovery

59 Ameristar

19 Charter Furniture

47

Ameristar

51 Austin Estate Gate

OBC Integrity Paving

Director of Education

amyl@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development

robbie@austinaptassoc.com Event Photos by David Cox

www.davidcox.org

Design by Graphic Engine Design Studio

www.GraphicEngine.net

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The advertising and article submission deadline for the July/August 2019 issue of Window on Rental Housing is May 15, 2019. The advertising and article submission deadline for the September/October 2019 issue of Window on Rental Housing is July 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2 019 - 2020 EX ECUTIV E COMMIT TEE

2019-2020 BOARD OF DIRECTORS Kris Burleson, CAS, Gage Multifamily Services Kimberly Faulkner, Greystar Travis Fowler, Century A/C Supply Michael Garcia, CAM, CAPS, Capstone Real Estate Services, Inc Adrian Garcia, CAM, CAPS, Bluebonnet Commercial Management LLC Desiree Golden, CAM, CAPS, Foundation Communities

Sandy Eckhardt CREA Management

Stephani Park Roscoe Properties

President

President-elect

Ryan Harmon

Christy Sanchez

CAS

CPM, CAM

Camp Construction

Shannon Green, Weinstein Properties Lyndsay Hanes, CPM, Topaz Asset Management

Alliance Residential, LLC, Secretary/Treasurer

Vice President

Meagan Johnston, CAPS, Roscoe Properties Chelsea Kneeland, CAS, J Turner Research Sam Levassar, CAS, Camp Construction Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes, Inc Christi Pyle, CAM, CAPS, LDG Development Toni Rackley, Flooring Warehouse Haydee Scott, CAS, BG Multifamily Amanda Seamans, CAS, Texas Materials a CRH Company

Stephanie Petersen, CAM Bluebonnet Commercial Management LLC

Katya Watson

Renee Zahn

CAM

NALP, CAM, ARM, CPM

VP at Large

VP at Large

Immediate Past President

Greystar

Tracy Slappey-Scott, Pinnacle An American Mgmt Co Missy Sterns, CAPS, LDG Development

Greystar

Bill Warren, Warren Law Firm

AA A PAST PRE S IDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Gene McGregor* (71)

Bob Benson (83)

Keith Warner (95)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM (96)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Bill Roland, CPM, CCIM (00-01) Tami Martin, NALP, CAMT, CAM, CAPS (01-02) Carol Martine, CPM (02-03) Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07) Sherry Perrin (07-08) Jana Ellis (08-09) Kara Garst, CAPS (09-10) Sarah Thompson, CAM, CAPS

Brooke Mahoney-Livesay CAPS (11-12) Sandy Eckhardt (12-13) Colleen Grahn (13-14) Robbie Robinson, CAM, CAPS, ARM (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) Dwayne Stewart (17-18) Renee Zahn, CAM, NALP, ARM, CPM (18-19) *deceased

(10-11)

2 019-2020 COMMIT TEE CH AIR PER SONS Austin Supervisors Council

Kimberly Faulkner Meagan Johnston, CAPS Shanna Pope Communications Advisory Committee

Education Foundation Board President

Brooke Mahoney-Livesay, CAPS Food Drive

Danielle Archuleta Stephanie Naylor, CAS

Stephanie Naylor, CAS Terri Needham, CAS Paige Russell

Community Outreach

Investment Committee

Taryn Merrill Toni Rackley

Stephanie Petersen, CAM Ben Wells, CAS

Education Advisory Council

Legislative Committee

Dedra Bouffard, CAM Krista Washbourne

Meagan Johnston, CAPS Lyndsay Hanes, CPM Stephanie Petersen, CAM

Membership A-Team

Products & Services Council

Of Counsel

Robyn Riley Carrie Thomes, CAM

Bill Warren, Warren Law Firm

Ryan Harmon, CAS Joshua Nichols

Ryan Harmon, CAS, Chair Rene Flores, CAS, Chair-elect Toni Rackley, Vice Chair Terri Needham, CAS, Immediate Past Chair

Next Gen Committee

PSC Members at Large

Tiffany Blankman John Claybrook Brooke Ludwig

Kris Burleson, CAS Brian Hackworth Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Ashley Pruden, CAS Robyn Riley Anna Samaratunga, CAS Haydee Scott Carol Taylor

Membership M-Team

Political Action

Theresa Ebner, CAM, CAPS, CPM Gus Villegas

Texas Apartment Association

512-479‑6252 National Apartment Association

703‑518‑6141

SEPTEMBER / OCTOBER /

5

Calendar of

EVENTS

DATE EVENT

OCTOBER 2019 PLACE

DATE EVENT

3

2

AAA Office closed for Labor Day

4

Professional of the Year Nominations Open

5

Food Drive Committee

AAA

9am

5

FOOD DRIVE KICK OFF HAPPY HOUR

Water Tank

4:30 9:00pm

10 Communications Adivsory Committee

AAA

9:00am

10

Mentors M-Team

AAA

10am

10

Education Advisory Council

AAA

12pm

11 A-Team Committee

The Local Post on Burnett

3:30pm

12

Learn at Lunch: Protecting Your Community AAA From Pests

17

Legislative Committee AAA CLOSED MEETING

9:30 am

17 Smoke Free Communities AAA Forum

11 am-1:30pm

18

Better Team Communication AAA Using Improv

18

Maintenance Round Table

19

Food Drive Committee

12pm

Food Drive Committee OPEN MEETING

3 FALL FEST AT SALT LICK

PLACE

AAA

9:00am

Salt LickBpm-6pm-10pm BBQ Pavilion —Driftwood

8

Education Advisory Council

AAA

9

A-Team Committee

TBD

10

Learn at Lunch: Parking Lot, AAA Sidewalks & Curbs Preventative Matinence & Saving Money

10 NEXTGEN VOLLEYBALL TOURNAMENT

TIME

12pm 3:30pm-5pm 12pm

Moon 3:30pm-6pm Tower Saloon

10 FOOD DRIVE HAPPY HOUR Moon 4:30pm-7:30pm

& SILENT AUCTION Tower

Saloon 14

Property of the Year Noms Open AAA

12pm

15

NextGen Committee

AAA

12pm

16

Evictions with Attorney AAA Bill Warren

8:30am-12pm

8:30-11:30am

17

Food Drive Committee

AAA

2pm

AAA

9am

22

Assistant Manager Best AAA 8:30am-11:30am Practices: Time Management, Delinquency and Collections

19

Executive Committee AAA CLOSED MEETING

12pm

24

AAA Board of Directors

AAA

5pm

25

Virtual Doorway: Managing AAA Your Online Reputation

26 LARRY NIEMANN

FALL GOLF CLASSIC

6

TIME

/ W I N D O W O N R E N TA L H O U S I N G

AVERY RANCH

23-25 TAA Fall Board Meeting

AAA

9am

Arlington, TX

28

AAA EVENT SPONSORSHIP ONLINE AUCTION GOES LIVE

8:30-11:30am

29

Executive Committee CLOSED MEETING

AAA

12pm

10am

29

AAA Board of Directors

AAA

5pm

30

Housing Choice Voucher Symposium

AAA

12pm-3pm

31

Food Drive Committee

AAA

9am

shotgun start

9am

shutterstock

SEPTEMBER 2019

Second Quarter, 2019

At the end of the second quarter, the Austin area’s apartment market was continuing to operate in the positive.

The incoming new product that previously held occupancy down, relented at mid-year, allowing rates to bounce out of a three-year lag.

94.2% $1.52 3,686

27,661 27,182

$158,668 29

While occupancy found its footing, rising 1.3% to reach 94.3% at midyear, this is double the increase seen since this time last year. Effective rents followed suit, rising 2.8% to reach $1.52 or $1,306/mo.

Although completions in the second quarter were delayed by weather issues, that was the only aspect of the construction arena that experienced any kind of slowdown. To wit, the number of new projects that broke ground was an astounding 21 properties, bringing the current number of projects under construction to a whopping 107 in all property types. This is the most active the current development pipeline has ever been. The number of new submittals was equally shocking, with 27 new properties filing for permits.

All in all, there are close to 54,850 units in the development pipeline – an increase near 25% more units than is currently in the market’s inventory – if all come to fruition.

We look forward to keeping you up to date on market conditions as the area continues to grow at a rampant pace.

SEPTEMBER / OCTOBER /

7

President’s

PERSPECTIVE OUR TIME TO GIVE BACK AND PAY IT FORWARD

Sandy Eckhardt

CREA Management 2019-2020 President

Giving back and paying it forward; these are concepts I do not take lightly. I have been so very blessed in my life and consider it a duty and privilege to share those blessings with others who may be less fortunate. I also recognize I would not have as many opportunities in life to give back if it weren’t for the generosity of the rental housing industry.

As fall approaches, so does the time to kick off one of my favorite ways to pay it forward: the annual Doc & Gayle Young Food Drive. Once again, our Community Outreach will helm this project with the goal of raising $65,000 to buy Thanksgiving food packs for needy families and individuals in and around Austin. Did you know 100% of the funds raised are donated? My husband and I give every year and I encourage you to do the same. You can go to AustinFoodDrive.com to make an online donation, or support the Food Drive by attending one of the fun events this fall. Help kick off this year’s drive at the Karaoke Kick Off Happy Hour on September 5th.

I consider giving back to the rental housing industry to be just as important as a charitable donation. One way the Austin Apartment Association offers its members to give back is by playing in a golf tournament. Hard work, I

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know. Registering to play in the Larry Niemann Fall Golf Classic coming up toward the end of September means you have made a donation to the Apartment PAC Austin, our local political action committee. Apartment PAC Austin is our association’s political voice, providing an opportunity for members interested in the welfare and future of the free enterprise rental housing market to support candidates for local and state office who believe and have demonstrated their beliefs - in our pro-housing point of view.

These are just two ways I like to give back and pay it forward, personally. It is important to me that our association offers all its members these types of opportunities.

We all can make a difference for the good of the world, but it is our collective effort that can take our impact from good to great.

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New MEMBERS AAA welcomes these new members who joined the association between June 1, 2019 and July 31, 2019. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

See all AAA supplier members in the online Supplier & Buyer’s Guide at web.austinaptassoc.com/search

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Bluestone Properties Fishers, IN Number of units: 584

Finsilver/Friedman Management San Marcos, TX Number of units: 268

Grostic Properties Austin, TX Number of units: 1

PAVM INC

Round Rock, TX Number of units: 144

Richcreek Studios LLC Austin, TX Number of units: 18

TRE Homes

Austin, TX Number of units: 28

NEW SUPPLIER MEMBERS General Contractors

Adivo Construction Corp.

Christina Santos 850 SE 7th Street Deerfield Beach, FL 33441 954-570-0301 adivoconstruction.com

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Paint-Contractors Color Coat Pro

Carlos Segura 5401 FM 1626 Ste 170-148 Kyle, TX 78640 512-660-9711 ColorCoatPro.com

Cotton Commercial Hunter Hicks 5443 Katy Hockley Cutoff Katy, TX 77493 346-337-5929 www.cottoncompanies.com

Internet-Service Providers Google Fiber

Ben Waltzer 201 Colorado St Austin, TX 78701 512-343-5283 fiber.google.com/cities/austin

Building Inspection Service HappyCo

Danielle Courtney 1000 Van Ness Ave. Ste #200 San Francisco, CA 94109 888-666-1855 happy.co

Tenant Screening Service Intellirent

Cassandra Joachim 2228 Union Street San Francisco, CA 94123 415-849-4400 myintellirent.com

J Turner Research Chelsea Kneeland 14811 St. Mary’s Lane Houston, TX 77079 281-558-4840 jturnerresearch.com

Utility Billing

Multifamily Utility Company

Maria Robertson 102 Crossville Road, Suite 103 Roswell, GA 30075 800-266-0968 MultiFamilyUtility.com

PermaLast Coating Systems David Johnson 16406 Hillside Drive Austin, TX 78728 512 964 8376 permalast.co

Caterers

TacoMan512 LLC

Tom Ramsey 15630 Vision Drive Suite A Pflugerville, TX 78660 512-251-6544 tacoman512.com

not personally liable, in most circumstances, for criminal or civil penalties resulting from a violation of a county or municipal ordinance. What’s more, the AAA reminded the city, any pool code violation was not a penal code crime that would ever lead to criminal proceedings.

Additional meetings with the city, including several attended by AAA Legislative Committee members, led to a new review of city policy and the implementation of new procedures.

Moving forward, when properties are owned by a corporation, a limited liability corporation (LLC), or a limited company (LC), all applications for AAA Director of Government Relations swimming pool and spa permits must provide a current copy of the entity’s Texas Secretary of the State filing information containing, at minimum, the entity’s mailing address, Texas Tax• The new procedures • Apartment properties owned • If the registered payer Number, Right to Transact Busiby an individual owner or essentially eliminate the agent of the facility through a general partnerrequirement for permit ness in Texas, State of Formation, Effecin violation fails to applicants to provide ship still will be required to appear in court as tive SOS Registration Date, Texas SOS date of birth (DOB) and provide a state-issued idensummoned, the File Number, the names of all registered driver’s license (DL) tification card number (e.g., a city will close the agents, and the street addresses of all driver’s license number) and information and property pool-spa facility registered offices. Apartment propermanagement employees a date of birth for the “Reuntil that case is ties owned by an individual owner or no longer will be held sponsible Party” identified on resolved in court. through a general partnership still will responsible for swimming the city’s application form application form be required to provide a state-issued pool violations identification card number (e.g., a driver’s license number) and a date of birth the city that Texas law holds that an After many meetings and inquires, the for the “Responsible Party” identified individual, who has been retained by City of Austin has decided to impleon the city’s application form. the owner of real property, whethment new permitting policy and proFor any pool-spa regulatory er as an employee or a fee manager, is cedures when issuing annual pool permits. The new procedures essentially eliminate the requirement for permit applicants to provide date of birth (DOB) and driver’s license (DL) information and property management employees no longer will be held responsible for swimming pool violations.

This issue has been vexing apartment management companies for many years. When pressed to explain their policy of collecting DOB and DL information, the city insisted that personal information was being collected so that if criminal prosecution of a pool code violation was necessary the city would have a person to hold accountable and criminally prosecute. This position was maintained even after the Austin Apartment Association reminded

Industry UPDATE POOL PERMITTING DEEP DIVE

By Paul Cauduro,

Additional meetings with the city, including several attended

by AAA Legislative Committee members, led to a new review of city policy and the implementation of new procedures.

Read about AAA’s Current issues at austinaptassoc.com/currentissue.

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shutterstock

key take aways

enforcement cases filed in a court of law, if the registered agent of the facility in violation fails to appear in court as summoned, the city will close the poolspa facility until that case is resolved in court. What remains the same is that regardless of whether the apartment ownership is an individual or corporation, the city will act to close a poolspa facility at any time when a facility poses an immediate public safety hazard. If you have any questions about the pool code, you are encouraged to contact any one of AAA’s well-qualified pool service vendor members for guidance. If you have any questions or concerns regarding the city pool permitting procedures, please contact AAA staff.

Department until 1989 when it was organized as a health district, a separate governmental entity under Texas law.

As part of their charge the WCCHD has decided to enforce the state laws and rules concerning public swimming pools, spas, artificial swimming lagoons, interactive water features and fountains and pool yard enclosures.

Heretofore, swimming pools have not been inspected and permitted in Williamson County. When implemented, any apartment pools in the cities of Cedar Park and Round Rock will fall under the WCCHD pool inspection

Williamson County Pool Permit Program

key take aways • As part of their charge the WCCHD has decided to enforce the state laws and rules concerning public swimming pools, spas, artificial swimming lagoons, interactive water features and fountain and pool yard enclosures.

• Any apartment pools in the cities of Cedar Park and Round Rock will fall under the WCCHD pool inspection and permitting program. Any pools in those areas of Cedar Park and Round Rock that actually lie in Travis County would still fall under the WCCHD program.

The Williamson County and Cities Health District (WCCHD) is an organization that provides public health services to the public such as preventing disease, ensuring access to safe food and water, immunizations, and preparing for and responding to health emergencies. The agency was known as the Williamson County Health

swimming pool operator training and certifications such as the National Recreation and Park Association Aquatic Facility Operator (A.F.O.) or the National Swimming Pool Foundation Certified Pool-Spa Operator (C.P.O.). AAA will seek to have the program simply require that someone responsible for the pool operations, and not the actual person who physically obtains the permit, hold the pool operator certificate since this will still ensure resident safety and public health without altering property management procedures.

The other program concern is there will be only one person in this Williamson County district responsible for pool permit inspections. It is estimated that half of the nearly 300 pools to be governed by the WCCHD are apartment property pools. The other pools include hotel, health club and neighborhood pools.

The time table for program implementation is likely this fall.

In response to the perceived capacity shortfall, tentative plans call for an increase to the recycling bin capacity size from 6.4 gallons per dwelling unit

Possible Changes to City of Austin’s Recycling Requirements

and permitting program. Any pools in those areas of Cedar Park and Round Rock that actually lie in Travis County would still fall under the WCCHD program.

The program proposed by the WCCHD looks like most other municipal pool permitting programs that govern apartment pools throughout Texas.

Tentative plans call for a $230 permit fee, which is also in line with existing programs. However, a few troubling aspects of the program will be the focus of AAA’s advocacy actions prior to full implementation.

The primary concern is the proposed program requires the actual permit applicant completes one of four

The Austin Zero Waste Advisory Commission (ZWAC) has determined that residents in multifamily (MF) properties do not have the same access to recycling because, among other reasons, the bin capacity set for MF properties is too low and quickly fill to capacity and, once at capacity, MF residents simply discard their recycling material in the trash bin.

In response to the perceived capacity shortfall, tentative plans call for an increase to the recycling bin capacity size from 6.4 gallons per dwelling unit to 24 gallons per unit or an equal 1:1 ratio of landfill trash to recycling capacity.

ZWAC would also like to begin an organic waste pilot program to study how organic waste collections could be implemented at (Continued on page 14)

SEPTEMBER / OCTOBER /

13

(Continued from page 13) MF prop-

erties. Currently, organic waste collection reaches 95,000 single family homes.

Figures released by the city show that 20% of all apartment communities meet the 24-gallon standard. This figure is based on the recycling plans submitted to the city in compliance with the Zero Waste Ordinance. At a meeting with City of Austin Resource Recovery staff, AAA members

outlined the limitations they have with bin corral sizes and the costs associated with increasing the corral size (in addition to the potential loss of parking spaces).

AAA members also talked with city staff about the high contamination rates and the costs associated with bin contamination and how larger bins will do nothing to alleviate contamination.

The ZWAC will likely send their program change recommendation

to the city council before the end of the year. Properties are encouraged to contact AAA staff to discuss their challenges with the current recycling ordinance and share their concerns with increasing recycling bin capacity. Also, if you are currently implementing any innovative program onsite to encourage recycling or help eliminate recycling material contamination, please share your experience with AAA staff.

Enjoying a picnic along Shoal Creek, c. 1966

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THE

RENTAL PROPERTY

IN THE AUSTIN APARTMENT ASSOCIATION Park Place Apartments, managed

by Rainier Management, Ltd, just may be the oldest operating rental property in Austin.

A

ccording to our sources, this 50-unit community was built in 1960 and recently was updated by Rainier in 2013. Park Place is nestled in an older neighborhood and across from West Austin Park and Wading Pool, yet a stone’s throw from bustling West Sixth and Lamar.

Driving up to the property really does feel like stepping back in time. It’s a quiet spot. So close to busy downtown and MoPac, yet on a hot summer’s day, the cicadas’ song is the prevailing sound and you almost expect to see an impromptu party at the moontower at the nearby park.

District Manager Lin Cavellos says Rainier is proud to own and manage older properties such as Park Place. Lin says, “Our

opposite: photo courtesy txdot

a a a m e m b e r c o m m u n i t e s by d e c a d e

Lin Cavellos, District Manager, Rainier Properties

properties are tucked into cool neighborhoods and stay true to the authentic, old Austin.” “Park Place,” she says, “gives a niche market of guests the opportunity to live in one of the oldest apartment communities in Austin, in Clarksville, a recognized National Register Historical District.”

With some supposed challenges to managing an older property with older infrastructure, come some great advantages. Lin says, “older properties offer a unique style and atmosphere that differentiates them from the updated modern and technological amenities many residents have come to rely on [at newer properties].” “Rainier Properties, and specifically Park Place,” she says, “offers a return to the simple, less technology-reliant way of modern properties, catering to folks desiring a rare opportunity to reside in an apartment home that has seen the years of Austin’s growth and prosperity, while keeping to the property’s resilient history.”

SEPTEMBER / OCTOBER /

15

ARE YOU A NEW MEMBER?

[

YOU’RE ALREADY DOING ONE OF THEM

[

Do these three things by next week.

Now that you’ve joined the Austin Apartment Association, you next step is to GET CONNECTED. Here are three things you can do in the next few days to start on your membership journey.

SET UP YOUR ONLINE MEMBER PORTAL. Your member account allows you to view and pay invoices, see your account balance, make changes to the company/property profile (add/remove/edit employee information), access registration & member rates for seminars and events, and view current seminar and event registrations for your company.

Set up your portal here: austinaptassoc.com/member-portal-instructions.

FAMILIARIZE YOURSELF WITH ASSOCIATION AND INDUSTRY ISSUES. Show your customers and supervisors you know what you’re talking about by reading up on the latest trends, legislative happenings and industry news in our association magazines: the AAA WINDOW, the Texas Apartment Association’s Apartments and the National Apartment Association’s UNITS. As a member of AAA, you are automatically a member of TAA and NAA. View the state and national publications at TAA.org and NAAHQ.org.

(You will need a member login to view the TAA publication, which you may create at TAA.org.)

DO SOME HOUSEKEEPING. Make the austinaptassoc.com domain a safe sender in your email settings. Otherwise, how will you be able to read our weekly association emails such as the Friday Facts, The Know and Networking & Events? These emails are the primary way we communicate with you, so put us on your whitelist so you won’t miss out on important event, education and association information. Speaking of industry and association news, like us on Facebook and follow us on Twitter!

See pics, get updates on association info and read about industry hot topics through our social media accounts

Want a little more to do? Add The Assocaition staff into your contacts. Feel free to reach out to any staff member with your questions at 512-323-0990 or by email.

Emily Blair, Executive Vice President,CAE emily@austinaptassoc.com Dana Bolz, Director of Meetings & Events, CMP dana@austinaptassoc.com Paul Cauduro, Director of Government Relations paul@austinaptassoc.com

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Jennifer Cox, Director of Marketing & Communication jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist/Administrative Assistant jeanette@austinaptassoc.com Amy Lydic, Director of Education,CAE amyl@austinaptassoc.com

Amy Magnuson, Office Manager amy@austinaptassoc.com Robbie Robinson, Director of Membership Development, CAPS, CAM, ARM robbie@austinaptassoc.com

2019-2020 AAA BOARD of DIRECTORS and COMMITTEE CHAIRS

(front row l to r)

(back row):

Gus Villegas, CREA Management; Desiree Golden, Foundation Communities; Missy Sterns, LDG Development; Katya Watson, AAA VP at Large, Greystar; Christy Sanchez, AAA Secretary/ Treasurer, Alliance Residential, LLC; Sandy Eckhardt, AAA President, CREA Management; Stephani Park, AAA Presidentelect, Roscoe Properties; Stephanie Naylor, Flooring Warehouse; Stephanie Petersen, AAA VP at Large, Bluebonnet Commercial Management LLC; Lyndsay Hanes, Topaz Asset Management; Kimberly Faulkner, Greystar

Carrie Thomes, Rasa Floors; Taryn Merrill, Greystar; Christi Pyle, LDG Development; Kris Burleson, Gage Multifamily Services; Travis Fowler, Century A/C Supply; Joshua Nichols, Contractors, inc.; Ryan Harmon, AAA Vice President, Camp Construction; Shannon Green, Weinstein Properties; Sam Levassar, Camp Construction; Ben Wells, UCS; Robyn Riley, Valor Fire Protection; Brooke Ludwig, Rainier Management, Ltd.

(middle row):

Tiffany Blankman, Alliance Residential, LLC; John Claybrook, Value Waste Services; Theresa Ebner, LDG Development; Michael Garcia, Capstone Real Estate Services, Inc; Adrain Garcia, Bluebonnet Commercial Management LLC; Brian Hackworth, Gage Multifamily; Chelsea Kneeland, J Turner Research; Brooke Mahoney-Livesay, Greystar; Shay Mickler, The Liberty Group; Terri Needham, PS Landscapes, Inc; Shanna Pope, Alliance Residential, LLC; Ashley Pruden, ApartmentData. com; Paige Russell, Gables Residential; Anna Samaratunga, Impact Floors; Carol Taylor, Centex Construction; Bill Warren, Warren Law Firm; Krista Washbourne, Lincoln Property Company; Renee Zahn, AAA Immediate Past President, Greystar

Amanda Seamans, Texas Materials a CRH Company; Colleen Grahn, CREA Management; Carol Martine, Martine Properties; Dedra Bouffard, The Liberty Group; Meagan Johnston, Roscoe Properties; Toni Rackley, Flooring Warehouse; Haydee Scott, BG Multifamily; Tracy Slappey-Scott, Pinnacle An American Mgmt Co; Danielle Archuleta, Fetch Package

not pictured:

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WAYS TO UTILIZE PINTEREST TO DRIVE MORE LEADS TO YOUR PROPERTY by: J O N S I M P S O N , C R I T E R I O N B

T

oday’s residents are not just relying on Facebook recommendations or Craigslist to find their next multifamily apartment home.

They are turning to alternative tools as well for research, guidance, and inspiration, such as online bookmark and picture-sharing site Pinterest. What once was a site for teens to share crafts and recipes with friends, is now a profitable social media platform for savvy marketers. With more than 150 million monthly users, Pinterest provides a refreshing way to maintain and enhance your search engine optimization (SEO) efforts. While Pinterest relates more to social shares and engagement metrics rather than technical SEO tactics and backlinks, the pinning platform spurs more than 2 billion searches each month. Additionally, more than 250 million of those monthly searches are visual searches — opening the door for significant multifamily marketing potential. How do you build (and maintain) a strong presence on Pinterest? Below, we explore a few ways to get started and make the most of this growing social media platform.

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START A BUSINESS ACCOUNT The first step is ensuring you create a business account and not personal as this will give you access to the Pinterest ads manager and analytics tracking. Use your property’s full name in your account, and be sure to include all necessary descriptive information in your Pinterest bio, including contact information, logos, and any community amenities or features you would like to highlight.

CREATE YOUR BOARDS Pinterest boards are the topics by which you organize your content. You should create boards that showcase your property (rooms, amenities, events), as well as boards that provide tips and tricks for commonly searched apartment topics.

Make sure not to go overboard with the number of boards so that you can keep all of them active, and create descriptions for each one. Consider creating the following boards: • • • • •

Interior decorating tips Neighborhood guides Easy recipes for entertaining Space-saving tricks Household hacks or craft ideas

RESEARCH & INCLUDE KEYWORDS Perhaps one of the most important aspects of Pinterest is to include appropriate keywords. Each “pin” needs to contain keywords in the title or description to increase its relevance in search engines and direct more people to your boards.

To accomplish this, you will need to conduct thorough research on your target residents to discover what they are most interested in and searching for online. Pinterest offers a guided search tool to help find more relevant results and narrow down the focus of searches. Once you type in a keyword or topic into the search query, Pinterest will suggest semantically-related modifiers, which indicate some of the most popular search queries related to your topic. Keep track of these popular queries and past them into a document that you can keep on hand when pinning new content to your boards.

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DEVELOP A STRATEGY & BE CONSISTENT

While Pinterest may operate a little different than other social sharing networks, that does not mean you can create an account and occasionally log on to pin posts. Just like your other platforms, it’s crucial to develop and maintain a consistent sharing strategy, regularly check analytics, and continually engage with other users. Strategy is at the core of building a following, spreading brand awareness, and enhancing your SEO efforts.

PIN FREQUENTLY & VARY YOUR TIMING According to Buffer, you should aim to post between five and 30 pins per day. Be sure to spread these pins out at different times. According to the Pew Research Center, 17 percent of Pinterest users visit the site daily, and 9 percent visit several times a day. Additionally, about 29 percent of users go on Pinterest weekly, while 52 percent say they visit the site less often. Thus, varying your timing will help you reach different segments of your target residents and create more exposure. We recommend pinning content on Saturdays as well as weekdays in the afternoons and evenings, as this is typically when most residents are active online.

CUSTOMIZE SOURCE LINKS Customize your pin’s link to direct potential residents back to your website so they can check out your property.

Click “Edit” on your pin, insert your website URL into the “Source” bracket, and make a captivating caption that will entice users to click on it. Pinterest is a unique social media channel that may not be successful for everyone, but when utilized correctly, it can significantly increase your brand awareness and potentially drive more leads to your property.

The key is to ensure you utilize the platform to the fullest: by regularly pinning and engaging with residents and maintaining a strategy to optimize SEO.

Sources: https://www.searchenginejournal.com/pinterest-seo-tips/200282/ https:// business.pinterest.com/en/ blog/introducing-search-ads-on-pinterest https:// buffer.com/resources/pinterest-scheduling-frequency-timing https://www.pewinternet.org/2015/01/09/frequency-of-social-media-use-2/

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SEPTEMBER / OCTOBER /

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thanks to our

Business Exchange CANYON VIEW EVENTS CENTER July 9, 2019

BUSINESS EXCHANGE SPONSORS

huge thank you to all of the owner management companies who volunteered their time and expertise to make this Apartment PAC Austin fundraiser a success. Thank you to our supplier partners who generously gave of their time and money to participate. Participation and financial contribution related to the Business Exchange help AAA keep a strong and active voice at all levels of government.

(l to r) Billye Sutton, WASH; Anna Samaratunga, Wash Impact Floors; Lyndsay Tadlock, RentPath

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Participating Owner & Management Companies

– Thank you!

Above: AAA President Sandy Eckhardt opens the Business Exchange with a few words of welcome to participants

Alliance Residential

CREA

Lincoln

Belco Equities

Foundation Communities

MAA

Berkshire Communities

Gold Standard Asset Management

Pinnacle

Greystar

Roscoe Properties

Camden

GVA

Weinstein Properties

Churchill Forge

LDG Development

Bluebonnet Commercial Management

Rainier

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Community Outreach Volunteer Event: Back to School Bash

Backpack Stuffing AAA OUTREACH VOLUNTEERS came out in force to help the Austin Independent School District stuff thousands of backpacks with school supplies in preparation for their annual Back to School Bash. Our volunteers were a small portion of the hundreds of volunteers helping out at the Delco Activity Center on the last day of July. Thanks to all who could make it and help AISD this year. See you at the next outreach volunteer event!

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AAA Community

OUTREACH Outreach committee chairs Toni Rackley, Flooring Warehouse (left) and Taryn Merrill, Greystar (right) present Tabitha Fry and Brady’s Bridge with a donation to use toward building their new after school care facility in Leander, which is pictured in the background.

Gives Back

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Doc & Gayle Young Food Drive Battles Hunger

‌EVEN IN THE SUMMER! The Doc & Gayle Young Food Drive hand-delivers 1,350 family food packs every Thanksgiving to families and seniors each fall, but we work to battle hunger during the summer months, too.

Food pantries are hit hardest in the summer months because children who receive assistance for breakfast and lunch during the school year are not getting those benefits during the summer. Each summer, the Food Drive makes financial donations on behalf of the Austin Apartment Association to local food pantries in 10 counties surrounding Travis County. This summer, Food Drive tri-chair

Terri Needham made three donations to food pantries in Llano, Fredericksburg and Blanco. Each food pantry serves around 300 clients a month and our donations will be used to purchase foodstuffs from the Capital Area Food Bank.Thanks to everyone who makes a donation in support of the Doc & Gayle Young Food Drive. Your generosity is felt by so many who need so much.

Food Drive chair Stephanie Naylor presents Round Rock Area Serving Center Executive Director Lori Scott with a $500 donation to help the 1,100 families serviced by RRASC each month.

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Let us help you optimize your laundry business:

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Visit CSCSW.com Appliance Warehouse is a wholly owned subsidiary of CSC ServiceWorks

SEPTEMBER / OCTOBER /

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SEPTEMBER / OCTOBER /

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APARTMENT PAC AUSTIN Makes Donations

AAA President Sandy Eckhardt meets with Congressman Michael McCaul to present him with a donation from Apartment PAC Austin in support of his campaign.

Members present AAA’s “Fair Share” to the Texas Apartment Association Political Action Committee. AAA’s donation this year totaled $60,000.

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SEPTEMBER / OCTOBER /

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.Questions?

Contact AAA, Director of Education Amy Lydic, CAE at (512) 323-0990.

Better Team Communication Using Improv SEPTEMBER 18

Evictions OCTOBER 16 COURSE GOOD FOR EDUCATION TRACKS

COURSE GOOD FOR EDUCATION TRACKS

8:30 a.m. - 11:30 a.m.

Presented by Colleen Grahn, CAPS, CREA Management; Stephanie Naylor, CAS, NAAEI Faculty, Flooring Warehouse AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate!

FREE for ACE subscribers CECs: 3 Improve your communication, problem-solving and teamwork skills

So You Want to Be a Manager: Preparing for the Manager Role NOVEMBER 20 COURSE GOOD FOR EDUCATION TRACKS

8:30 a.m. - 11:30 a.m.

Presented by Attorney Bill Warren, Warren Law Firm AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3 The eviction process from beginning to end.

Check out the assistant manager series this fall!

Assistant Manager Best Practices: Time Management, Delinquency & Collections

Virtual Doorway: Managing Your Online Reputation

OCTOBER 22

SEPTEMBER 25

COURSE GOOD FOR EDUCATION TRACKS

COURSE GOOD FOR EDUCATION TRACKS

8:30 a.m. - 11:30 a.m.

Presented by Lynn Horn, Apartments.com AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate!

FREE for ACE subscribers CECs: 3

8:30 a.m. - 11:30 a.m.

Presented by Gina FrazzaStowers, Alliance Residential, LLC AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3

Help shape the narrative the internet tells about your property.

Learn best practices for reducing delinquency and collecting past due debt.

8:30 a.m. - 11:30 a.m.

Presented by Gina Frazza-Stowers, Alliance Residential, LLC AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate!

FREE for ACE subscribers CECs: 3 For more experienced AMs.

Assistants Wear All the Hats: Managing Up and Down AUGUST 29 COURSE GOOD FOR EDUCATION TRACKS

8:30 a.m. - 11:30 a.m.

Presented by Colleen Grahn, CAPS, CREA Management; Stephanie Naylor, CAS, NAAEI Faculty, Flooring Warehouse AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate!

FREE for ACE subscribers CECs: 3 Assistant Managers must be flexible and skilled enough to fill vacancies for Leasing Professionals as well as the Community Manager. Learn best practices and tools on how to succeed in your challenging role.

EDUCATION TRACK LEGEND Q U E S T I O N S ? Contact AAA at amyl@austinaptassoc.com or (512) 323-0990.

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present

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ty ne our nli o n educatio

SEPTEMBER 11

OCTOBER 9

Say YES to the Address

Information Overload: The High cost of Office Chaos

SEPTEMBER 25

Do you speak Manager?

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

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OCTOBER 16

Mastering Maintenance: What Maintenance Teams Need to Know About Fair Housing OCTOBER 23

Mastering the Leap to Management: Skills for new team leaders, supervisors and managers

CALLING ALL MAINTENANCE PROFESSIONALS, from porters to supervisors: save the date for our next Maintenance Round Table to address issues related specifically to your profession.

WE WANT TO HEAR FROM YOU. THE MAINTENANCE ROUND TABLE IS CLOSED TO SUPPLIERS. AAA OWNER/MANAGEMENT MEMBERS ONLY. September 18 | 2pm-3pm | AAA – 8620 Burnet Rd. #475

SEPTEMBER / OCTOBER /

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LAW IN ORDER

The Warren Report

William S. Warren, Warren Law Firm

EVICTIONS: WIN, LOSE OR DRAW?

W You should note the clear distinction between termination of one’s right to possession and termination of the lease.

They are not the same.

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hen a property owner seeks to exercise the remedy of eviction, a relatively straightforward question is raised: who has the superior right to possession of the rental unit, the landlord or the tenant?

If it is the landlord, a tenant may be compelled to vacate the premises they occupy. If it is the tenant, there will be no dispossession and the persons occupying the premises will be entitled to remain in possession.

Most leases, notably the Texas Apartment Association (TAA) lease, contain default provisions. If there is a default under the agreement between the parties, and the act of default is committed by the tenant, the owner has the right to end the tenant’s right to possession. It is not, however, a right that can be exercised unilaterally.

If the resident does not voluntarily move out in a timely manner following receipt of a notice to vacate, an eviction lawsuit will need to be filed and prosecuted by the property owner. If the tenant decides to oppose the eviction, a trial will be necessary.

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The trial will originate in the Justice of the Peace court.

A prerequisite to the filing and pursuit of an eviction suit is to give a notice to vacate. The notice to vacate will advise the resident there has been a default under the lease.

It will also state, due to the default, the tenant’s right to possession has

been terminated and the resident must vacate by a certain date. The default typically arises either due to non-payment of rent, holding over beyond the end of the lease term, or engaging in conduct that is prohib-

ited by the agreement between the parties. An appropriate notice to vacate will unequivocally advise the tenant their right to possession of the premises has been terminated.

You should note the clear distinction between termination of one’s right to possession and termination of the lease. They are not the same. In eviction proceedings, it is neither necessary nor advisable to terminate the lease. The lease is the contract between the parties and it contains all the essential terms of agreement.

The lease imposes contractual obligations on both the resident and the property owner. You want it in place. You want to terminate only a resident’s right to possession. To win in an eviction proceeding, never terminate the lease (at least until the eviction case is completely concluded). If you prematurely advise a tenant that his lease has been terminated, you will be jeopardizing your right to regain possession due to a default under the lease. If you want to prevail in an eviction, do not terminate the lease.

It is critical that preparation and delivery of the notice to vacate be done properly. If it is not, the eviction may fail. The failure, moreover, may have one of two forms. There may be a legal failure, in which case the owner’s ability

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to prevail at the eviction trial is jeopardized. There may be also a practical failure. A failure of this type may still result in you getting a judgment awarding you possession. But dispossession of your resident is not the only, or necessarily the best, way to win the eviction.

The core relationship between a rental property owner and a resident is contractual. Contained within the contracts are matter-of-fact solutions to many problems that arise. Such documentation has been so wellcrafted, in fact, that emotion, compassion and empathy can be effectively removed. Or can they?

In the business of providing housing to others, you are frequently faced with people who are experiencing some sort of problem.

Perhaps your resident cannot afford to pay rent on time.

Perhaps someone is living in the rental premises who lacks your permission to do so. The potential problems are endless.

Be prepared to “think outside the box.” A hollow victory is often not a win, especially in this context.

We live during a time when respect for others often is hard to find. That societal shortcoming pervades our daily lives more than it should. In the rental housing industry, when a tenancy appears to have gone bad, it is important not to overlook the value of compassion and empathy.

This “Law in Order: The Warren Report” is not going to teach you or even discuss the procedures of an eviction. Rather, you have a wonderful opportunity to learn the eviction process from beginning to end at an upcoming “Evictions” seminar taught by this author on October 16, 2019. If you have not already done so, you are strongly encouraged to register for this

seminar, which will be given at the Austin Apartment Association office.

The primary purpose of this article, however, is to explore the facets of an eviction case which present an opportunity to win during the process without having to dispossess your tenant.

Many of you have either read the book, seen the movie, or both for the classic novel written by Harper Lee entitled To Kill a Mockingbird. The key character in that story, Atticus Finch, told his daughter, Scout, “… you never really understand a person until you

consider things from his point of view … until you climb into his skin and walk around in it.”

Before we go further, it is necessary to discuss the practical limitations of the eviction remedy. Assume your potential eviction is based upon non-payment of rent. Why wasn’t the rent paid on time? Does the resident want to pay the rent? Can all the rent to be paid reasonably quickly? Are you willing to communicate with the resident who is in arrears to determine the underlying causes for the non-payment of rent?

At a minimum, it is worth the inquiry. The answers you receive to

those qttuestions may enable you to become a competent evaluator of the facts and utilize traits like empathy, compassion, experience and understanding to guide your decision-making. In the end, perhaps the rent gets paid, the resident avoids eviction and you escape an avoidable vacancy and lost rent. This is one way to secure a win in an eviction proceeding.

Your job is difficult and challenging. You deal with all sorts of personalities, some good, others not. You are responsible for the owner’s bottom line, yet seldom are you given adequate credit for your efforts and ingenuity. Considering whether to pursue the eviction remedy involves more than a win, a loss or a draw.

With the right facts, and through the exercise of care in the matters preliminary to the filing of an eviction suit, winning is not so difficult.

To prevail, however, you must commit to do things right.

You must take the lawsuit that you file seriously in order to commence the eviction. Do not be careless because eviction cases begin in Justice of the Peace courts; these are powerful courts with powerful judges. They have the same ability as any other court in Texas to consider the facts and arguments and render a decision, which will have very serious consequences for at least one of the parties.

When giving a notice to vacate, everything must be done by the book.

This is how evictions are won. Cutting corners will be costly in more ways than one. The Texas Property Code clearly spells out how a notice to vacate must be given and what it must say. There is no ambiguity about the

In the rental housing industry, when a tenancy appears to have gone bad, it is important not to overlook the value of compassion and empathy.

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tions of flaws in the facts of your case.

Without the presence of such a witness, the contention by the resident of, for example, a lack of delivery or improper delivery of the notice to vacate cannot be overcome. The absence at trial of a knowledgeable witness poses a significant problem because it allows the defendant to say anything, accurate or not. Inaccurate facts must be rebutted.

If they are not, only one side of the story is presented. The rest of the story is never told. This is how you lose an

eviction case.

The only time it ever makes sense for a representative of the owner, who brings personal knowledge of the facts, not to be present at the eviction trial is if you absolutely know the defendant will not make an appearance at trial. Unfortunately, you never know this. Assuming you do is how you lose an eviction.

Knowing that your ability to prevail at trial depends upon your ability to present competent evidence, why would a competent witness from the property not be present in the courtroom, ready to testify? Why would you put all your eggs in the basket where your win depends upon the defendant’s failure to appear in court? Why would you risk your reputation for profession-

alism and competence by not appearing before the judge in the case, which you initiated? Why should the judge, seeing no representative acting on behalf of the plaintiff who knows any of the facts from a first-hand perspective, be inclined to rule in your favor? This is how evictions are lost.

TAA makes available to its members a form called an “Eviction Hold Off Agreement.” For those of you who own a current REDBOOK, the document can be found on page 386. Although designed to address an eviction based upon non-payment of rent, the form easily can be modified to address an eviction for other reasons. The purpose of the “Eviction Hold Off Agreement” is simply to reach an agreement based upon periodic performance by the tenant that enables the default, which is the basis for the eviction, to be eliminated. Once eliminated, moreover, the eviction need not proceed.

Some might call this a draw. But it is a win. Because you were willing to think outside the box, climb into the skin of your resident and walk around in it for a while, you enabled yourself to fix the problem.

Never think of a resolved eviction case as a loss. On the contrary, think of what you won. You won payment of the delinquent rent, albeit over a period of time. You won by avoiding a needless vacancy with down time equating to lost rent. You won when you saved having to prematurely make a vacant rental unit ready for the next occupant considerably earlier than you had planned.

In the “Eviction Hold Off Agreement,” the resident, who would otherwise face eviction, agrees to a cure.

Even when the eviction process has been started because the landlord gave a notice to vacate or filed an eviction lawsuit, incomplete performance

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The purpose of the “Eviction Hold Off Agreement” is simply to reach an agreement based upon periodic performance by the tenant that enables the default, which is the basis for the eviction, to be eliminated.

permissible methods of delivery of a notice to vacate. There are multiple methods and, if the one you select is not strictly adhered to, serious proof problems will result.

It is becoming much more commonplace for evidentiary challenges by a defendant to arise during an eviction trial. For example, was the notice to vacate properly prepared and delivered? Did it provide proper timing before the eviction lawsuit was filed?

The resident whom you want dispossessed from your property (also known as the defendant in your eviction case) has learned online that challenging some aspect of the propriety of the notice to vacate can be a beneficial defense tactic. If the evidentiary and factual challenge to your evidence is not overcome, your ability to prevail at trial is in jeopardy.

It is never surprising to hear any defendant tell the judge that he or she never received the notice to vacate. That simple statement can have dire consequences.

Such a statement is not a problem, however, if the notice to vacate was properly delivered, contained the right language, and its actual delivery can be proven by a competent witness. What is a competent witness in this context? One with personal knowledge concerning delivery of the notice to vacate in your particular case.

More and more, notably when non-lawyer third-party services are utilized to represent a property, a challenge concerning the notice to vacate (or for that matter any alleged defect in the plaintiff’s evidence) can be quite problematic. Why? Because these services seldom require or encourage the presence in court of a witness who has personal knowledge and will be able to rebut the defendant’s conten-

by the resident under the “Eviction Hold Off Agreement” will not jeopardize your ability to prevail if the case proceeds to trial. To quote from the “Eviction Hold Off Agreement,” “… our acceptance of partial payments does not and will not waive our right of eviction, and won’t void any pending eviction lawsuit.”

Proceeding under the “Eviction Hold Off Agreement” requires you to “… agree to postpone any default judgment and to postpone the eviction trial or hearing as long as [the resident complies] with the above payment schedule exactly on time and as long as all future rents becoming due during the payout schedule are paid on time.”

Another essential element of the “Eviction Hold Off Agreement” contains

the following commitments by the resident: “… if payments are not made exactly on time according to the above schedule … we will be entitled to seek an eviction judgment.” Also, “… [the resident agrees] to voluntarily move out immediately if [the resident] fails to make payments on time as set forth [in the Eviction Hold Off Agreement].”

Stated another way, what have you got to lose? The “Eviction Hold Off Agreement” enables you to be aware of the important differences between the kind of dispassionate reasoning and analysis one is tempted to engage in at a desk in the office, and the kind of activities in which we engage when we are dealing in real time with people.

Never hesitate to consider something from another’s point of view;

you’ll be glad you did. Even if the result is an eviction judgment, you and the judge who will decide your case will know that you did not come to court lightly, but only out of necessity. Knowing this will enhance your reputation, emphasize your professionalism, and achieve greater overall success and satisfaction for all concerned and affected.

The success I am talking about can be measured by the value to both you and your resident when you opt not to evict immediately a resident who is in the midst of temporary troubles. Think outside the box and, where it is appropriate, choose instead to creatively reach a solution which is neither a win, a loss or a draw. Choose the solution that is simply the right thing.

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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Rago Personnel LLC Johnny Ramos 512-378-0690 Team Flo-Right LLC Steven Wood 512-590-9796 Trane Joanna Sturgis 469-289-8356

Products &

Westlake Home & Commercial JT Hasty 512-280-1649

SERVICES

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Alarmtechs, Inc Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665

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Associated Time & Parking Ed Lammer 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671

A A/C-Dealers Fox Service Company James Bagby 512-442-6782 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Trane Joanna Sturgis 469-289-8356

A/C-Duct Cleaning Elite Apartment Services Jeff Bridwell 512-415-9868 Indigo Austin Stan Smith 303-809-2401 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690

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The Steam Team Ashtynn Bennett 512-739-7237

Robert Madden Industries Spencer Lasater 512-837-8521

Elite Access Controls Cory Gulotta 512-817-4283

Trane Joanna Sturgis 469-289-8356

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Security 101 - Austin Randy Guidry 512-633-6872

UCS Ben Wells 512-385-6600

A/C-Supplies & Parts Century A/C Supply Travis Fowler 512-584-3713 HD Supply Gilda Garcia 512-647-8167 Indigo Austin Stan Smith 303-809-2401 Interplay Learning Lauren Lardner 855-980-2525 Johnstone Supply - Austin T Lambdin 512-834-0346 Maintenance Supply HQ Scott Credeur 512-335-6700

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Fox Service Company James Bagby 512-442-6782 Indigo Austin Stan Smith 303-809-2401 Interplay Learning Lauren Lardner 855-980-2525 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011

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Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714 Catalyst Jamie Matusek 512-579-5461

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The Steam Team Ashtynn Bennett 512-739-7237

Luxe Appliances Mitchell Andrus 512-940-1023

TexAsphalt JD Williams 512-246-9239

UCS Ben Wells 512-385-6600

Maintenance Supply HQ Scott Credeur 512-335-6700

Westlake Home & Commercial JT Hasty 512-280-1649

Air Purification ScentAir Beverly Boyd-Miller 512-797-4503

Alarm Systems & Service Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allied Fire Protection Odette Castillo 512-719-4872

Appliances-Leasing

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

AZUMA Leasing Clint Borchgardt 800-707-1188

Law Offices of R David Fritsche David Fritsche 210-227-2726

Luxe Appliances Mitchell Andrus 512-940-1023

Appliances-Service & Repair Fixed Maintenance and Repair Mark Ezell 512-574-5117

Bartley Construction Dennis Bartley 512-303-9688

Century A/C Supply Travis Fowler 512-584-3713

Answering Service

Appliance Parts Company David Gefrovich 512-655-2726

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

Apartment/Multi Family Investments Best Wash, Inc James West 281-441-2465 The Westside Group F Pasion 512-499-8013

Appliance Replacement

Chadwell Supply Randy King 888-341-2423 Johnstone Supply - Austin T Lambdin 512-834-0346 Robert Madden Industries Spencer Lasater 512-837-8521

Asphalt-Seal Coating Striping & Repairs Integrity Paving & Coatings Bill Holmes 512-853-9009

Appliance Warehouse Tina LeBlanc 512-748-7515

A Plus Asphalt & Concrete Art Aja 512-251-8920

Ice Blue Advertising Chuck Littlepage 832-437-0904

Luxe Appliances Mitchell Andrus 512-940-1023

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Print Graphics Travis Etie 512-892-3333

Rago Personnel LLC Johnny Ramos 512-378-0690

Asphalt Care of Texas Bernie Smith 512-872-3500

Advertising-Specialties

Visual Marketing Ann Poehl 512-580-5728

Air Duct Cleaning

Appliances-Dealers Ferguson Facilities Supply John Davila 888-334-0004

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Appliance Parts Company David Gefrovich 512-655-2726

Colors Unlimited Rob Tatrow 512-339-3023

HD Supply Gilda Garcia 512-647-8167

Attorneys

Appliance Warehouse Tina LeBlanc 512-748-7515

Contractors Asphalt Randy Welch 512-388-9540 Lone Star Paving Jim Ramming 512-428-5778 Texas Materials a CRH Company Amanda Seamans 512-861-7100

Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Auditing Services Texuport Lauren Jones 512-494-4444

B Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020

Products and Services

Airco Mechanical Brandi Dathe 512-837-2917 Allied Fire Protection Odette Castillo 512-719-4872 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Fox Service Company James Bagby 512-442-6782 Mtech Icon Services Katherine Ellis 512-247-8132 Roto-Rooter Service Co Jason Carter 512-836-8925 Valor Fire Protection John Couch 512-846-4142 Vamvoras, Ltd Jeff Fox 512-994-7527

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Balcony Repair Camp Construction Peter Flynn 512-394-1111 All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Dennis Bartley 512-303-9688 Cherokee Construction Services Reynado Camacho 512-243-0002 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Banks Products and Services

Bank Financial Jessica Blanchard 817-717-6021

Bathtub & Sink-Porcelain Repair & Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202 Westlake Home & Commercial JT Hasty 512-280-1649

Bathtub-Fiberglass Repair & Refinishing Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202

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Westlake Home & Commercial JT Hasty 512-280-1649

Blinds-Mini/Vertical Sales & Service Ferguson Facilities Supply John Davila 888-334-0004 Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542

Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Cabinet Refinishing Camp Construction Peter Flynn 512-394-1111

Roto-Rooter Service Co Jason Carter 512-836-8925

Central Renovations Solutions Jeff Calvery 469-567-2400

Team Flo-Right LLC Steven Wood 512-590-9796

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Vamvoras, Ltd Jeff Fox 512-994-7527

Builders/Developers Westlake Home & Commercial JT Hasty 512-280-1649

Building Inspection Service Camp Construction Peter Flynn 512-394-1111 Bartley Construction Dennis Bartley 512-303-9688 HappyCo Danielle Courtney 888-666-1855

C Cabinet Installation Camp Construction Peter Flynn 512-394-1111

Rago Personnel LLC Johnny Ramos 512-378-0690 Total 3D Laminate Javier Fiffe 786-617-3951 Westlake Home & Commercial JT Hasty 512-280-1649

Cabinets-Wholesale Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Cable TV Kadirnet, LLC Shanna Price 512-997-9774

Carpenterts Bartley Construction Dennis Bartley 512-303-9688

Cherokee Construction Services Reynado Camacho 512-243-0002 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Green One Services Derrick Glasper 512-810-8181 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 The Steam Team Ashtynn Bennett 512-739-7237

Carpet-Cleaning Equipment & Supplies Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Westlake Home & Commercial JT Hasty 512-280-1649

Carpet-Cleaning Repair Dyeing Service Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Colors Unlimited Rob Tatrow 512-339-3023 Elite Apartment Services Jeff Bridwell 512-415-9868 First Choice Carpet Care Craig Beaver 512-377-2266 Flooring Warehouse Matt Naylor 512-335-8138 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 UCS Ben Wells 512-385-6600

Carpet-Deodorizing Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Colors Unlimited Rob Tatrow 512-339-3023

Blackhill Restoration Jake Hodges 512-568-1449

Bio-One Austin George Morrison 512-897-9193

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Centex Painting, Inc 512-554-8303

UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Carpet-Sales & Installation

Colors Unlimited Rob Tatrow 512-339-3023

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

First Choice Carpet Care Craig Beaver 512-377-2266

Excalibur Painting, Inc Omar Reyes 512-459-8600

The Steam Team Ashtynn Bennett 512-739-7237

Innovation General Contractor Fausto Trejo 737-932-4632

Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

UCS Ben Wells 512-385-6600

Capitol Floor Paula Paulo 512-339-1555

Westlake Home & Commercial JT Hasty 512-280-1649

Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 Lone Star Carpet Lee Moerbe 512-836-9311

Carports Cherokee Construction Services Reynado Camacho 512-243-0002

Westlake Home & Commercial JT Hasty 512-280-1649

UCS Ben Wells 512-385-6600

Caterers TacoMan512 LLC Tom Ramsey 512-251-6544

Ceiling Fans Ferguson Facilities Supply John Davila 888-334-0004

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Westlake Home & Commercial JT Hasty 512-280-1649

Carpet-Water Extraction Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Belfor Property Restoration Thomas Hannan 512-610-3015

Rago Personnel LLC Johnny Ramos 512-378-0690 Spaulding Decon Megan Matthews 512-643-1771

Maintenance Supply HQ Scott Credeur 512-335-6700

Redi Carpet Tony Boatman 512-383-1314

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Infinite Capital Construction Chris Macias 512-368-3854

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors Daniel Pena 512-371-9966

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Cellular Phones ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Cleaning Service ApartmentCleans.com John Hartley 512-436-5770

Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning Service-Crime Scene Austin Bio Clean Shawn Casinader 512-772-3733 Bio-One Austin George Morrison 512-897-9193 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Emergency Cleaning Solutions Christopher Brown 512-382-7243 Spaulding Decon Megan Matthews 512-643-1771

UCS Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050 Tenant Tracker, Inc Troy Pate 800-658-9369 The Phoenix Recovery Group Paul Kerkez 210-442-6003

Collections MRI Software Joe Shoecraft 972-385-2800 Nationwide Eviction Eddie Young 512-551-0357 The Phoenix Recovery Group Paul Kerkez 210-442-6003

Commercial Lending Bank Financial Jessica Blanchard 817-717-6021 TruWest Credit Union Richard Gaines 512-252-6032

Commercial Real Estate Harding And Carbone, Inc. Michael Guardiola 713-664-1215

Products and Services

Communications Kadirnet, LLC Shanna Price 512-997-9774

Computer-Data Cabling Kadirnet, LLC Shanna Price 512-997-9774

Computer-Online Service & Internet Kadirnet, LLC Shanna Price 512-997-9774

Computer-Service & Repair Texuport Lauren Jones 512-494-4444

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 CashFlow Pros, LLC Sterling Cooper 512-253-8509

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Entrata Chant Duplantier 801-375-5522 PERQ Cheryl Leonard 512-409-5446 RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Texuport Lauren Jones 512-494-4444 Yardi Systems Kelly Krier 805-699-2040x5161

Concrete Contractors Integrity Paving & Coatings Bill Holmes 512-853-9009 A Plus Asphalt & Concrete Art Aja 512-251-8920

Products and Services

All-Cor Services Steve Wingo 512-826-4542 Cherokee Construction Services Reynado Camacho 512-243-0002 Infinite Capital Construction Chris Macias 512-368-3854 Innovation General Contractor Fausto Trejo 737-932-4632 Rago Personnel LLC Johnny Ramos 512-378-0690

Integrity Paving & Coatings Bill Holmes 512-853-9009 A Plus Asphalt & Concrete Art Aja 512-251-8920 Lone Star Paving Jim Ramming 512-428-5778

Construction-General Camp Construction Peter Flynn 512-394-1111 AJS Quality Construction Hesron Gomez 512-400-4255 All-Cor Services Steve Wingo 512-826-4542

Corporate Housing The Bindel Brett Cofman 800-973-0554

Cost Segregation CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216

Counter Top Installation

Centex Construction Mark Herbert 281-587-5400

Color Coat Pro Carlos Segura 512-660-9711

Sundek of Austin Rick Hubbard 512-928-8000

Cherokee Construction Services Reynado Camacho 512-243-0002

Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Color Coat Pro Carlos Segura 512-660-9711

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt JD Williams 512-246-9239 Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Restoration & Cleaning Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Scoring & Staining

Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Global Restoration Services Eric DeLeon 210-347-8431 Innovation General Contractor Fausto Trejo 737-932-4632 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Flavor Finish Resurfacing Tracy Ross 512-993-1090

Sungrow Landscape Services Patrick Goulding 512-331-1700

Capitol Floor Paula Paulo 512-339-1555

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

TBC Services, LLC Tom Burghart 512-217-8020

Lone Star Carpet Lee Moerbe 512-836-9311

R&L Building Group Clayton Grett 713-686-8899

Rago Personnel LLC Johnny Ramos 512-378-0690

Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Westlake Home & Commercial JT Hasty 512-280-1649

State Contractors, LLC Creston Simmons 512-960-2484

Royal Manufacturing Todd Keesee 512-587-2160

The Steam Team Ashtynn Bennett 512-739-7237

Surface Connection Mike Canfield 512-507-8202

Texas Materials a CRH Company Amanda Seamans 512-861-7100 Westlake Home & Commercial JT Hasty 512-280-1649

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Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Trustwork Alex Cristelli 716-512-3619

Indigo Austin Stan Smith 303-809-2401

Westlake Home & Commercial JT Hasty 512-280-1649

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Westlake Home & Commercial JT Hasty 512-280-1649

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Impact Floors Anna Samaratunga 512-833-6399 Rago Personnel LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222

Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Delivery Service D2D Direct, LLC Misty Black 512-966-3390

Demolition Contractors Cherokee Construction Services Reynado Camacho 512-243-0002 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Detention Pond Maintenance & Recovery Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides RentPath Greg Boyle 469-662-3097

Door Hardware Westlake Home & Commercial JT Hasty 512-280-1649

Doors & Door Products Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio

Affordable Screens & Glass Rick Middleton 512-358-1560

Bartley Construction Dennis Bartley 512-303-9688

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

JMI Contractors Grant Jacobs 210-492-8181

Cherokee Construction Services Reynado Camacho 512-243-0002

Decks Cherokee Construction Services Reynado Camacho 512-243-0002 Infinite Capital Construction Chris Macias 512-368-3854

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8:25 AM

Team Flo-Right LLC Steven Wood 512-590-9796

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc Susan Bishop 512-252-0141 Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Dry Cleaning Services Tide Dry Cleaners Brenda Young 346-298-8888

Dryer Vent Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Products and Services

The Steam Team Ashtynn Bennett 512-739-7237

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors Cherokee Construction Services Reynado Camacho 512-243-0002 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 DS Electric Service LLC Daniel Segura 512-361-9075 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Innovation General Contractor Fausto Trejo 737-932-4632 Lightning Electrical, LLC Rick Morgan 512-642-4417 Mtech Icon Services Katherine Ellis 512-247-8132 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Western Facility Services Group West Budreau 512-582-0500

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273

Emergency Water Services Camp Construction Peter Flynn 512-394-1111 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449

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Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Homeland Staffing Inc Zina Hunter 512-243-7709

The Steam Team Ashtynn Bennett 512-739-7237

The Liberty Group Shay Mickler 512-225-1860

UCS Ben Wells 512-385-6600

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent Hire Priority Staffing Danielle Berryann 512-338-4473 BG Multifamily Nikki Burleson 512-481-1234 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesTemporary Hire Priority Staffing Danielle Berryann 512-338-4473 BG Multifamily Nikki Burleson 512-481-1234 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Employment Services Hire Priority Staffing Danielle Berryann 512-338-4473 BG Multifamily Nikki Burleson 512-481-1234

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011

Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Western Facility Services Group West Budreau 512-582-0500

Entertainment Apartment Life Keith Burris 817-793-9924 Broadcast Music Inc. Jessica Frost 615-401-2873

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 877-344-3368 Fitness in Motion South Texas Lorne LaPorte 512-585-3485 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

F Fair Housing Warren Law Firm Bill Warren 512-347-8777

Fences & Rails Camp Construction Peter Flynn 512-394-1111

Infinite Capital Construction Chris Macias 512-368-3854

Allied Fire Protection Odette Castillo 512-719-4872

Metroflor Corporation Michelle Esposito 203-299-3134

Fire King LLC Summer Whitlow 512-425-0272

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Westlake Home & Commercial JT Hasty 512-280-1649

GSC Fire & Security Mark Cummings 512-697-8723

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allied Fire Protection Odette Castillo 512-719-4872 Fire King LLC Summer Whitlow 512-425-0272

Fire Hydrant Inspection Repair Service & Testing

American Fire Systems Cody Huff 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire King LLC Summer Whitlow 512-425-0272

Fire Protection Equipment & Supply Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Camp Construction Peter Flynn 512-394-1111 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

GSC Fire & Security Mark Cummings 512-697-8723

Gage Multifamily Services Rich Trepanier 512-368-8376

Cherokee Construction Services Reynado Camacho 512-243-0002

Valor Fire Protection John Couch 512-846-4142

JMI Contractors Grant Jacobs 210-492-8181

Ace Fire Equipment Ashley Stein 512-835-2020

Allied Fire Protection Odette Castillo 512-719-4872

Allied Fire Protection Odette Castillo 512-719-4872

All-Cor Services Steve Wingo 512-826-4542

Color Coat Pro Carlos Segura 512-660-9711

Allied Fire Protection Odette Castillo 512-719-4872

Fire King LLC Summer Whitlow 512-425-0272

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Extinguishers

Ace Fire Equipment Ashley Stein 512-835-2020

Ace Fire Equipment Ashley Stein 512-835-2020

Crestmark Construction Services Brenda Nite 713-426-6161

2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

Fire Sprinkler SystemsInstallation Service & Inspection

The Ironwood Group Todd Pirtle 512-298-2004

GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Contractors inc Rob Walters 512-733-0600 Bartley Construction Dennis Bartley 512-303-9688

Products and Services

Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 R&L Building Group Clayton Grett 713-686-8899 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

SEPTEMBER / OCTOBER /

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Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581

Floor RestorationHardwood Color Coat Pro Carlos Segura 512-660-9711

Nfinite Pursuit Jackson Belcher 229-942-4300

Westlake Home & Commercial JT Hasty 512-280-1649

Advanced Exercise Ryan McAfee 512-800-0959 Fitness in Motion South Texas Lorne LaPorte 512-585-3485

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

46

Redi Carpet Tony Boatman 512-383-1314

Fit Supply Somer Turner 877-344-3368

Fitness Equipment Repair & Service

Products and Services

Rasa Floors Daniel Pena 512-371-9966

/ W I N D O W O N R E N TA L H O U S I N G

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833 Shaw Industries Ann Hamilton 972-567-6767

Flooring-Vinyl/Laminate

Westlake Home & Commercial JT Hasty 512-280-1649

Framing Contractors Camp Construction Peter Flynn 512-394-1111 Bartley Construction Dennis Bartley 512-303-9688

CWS Home Services Jenny Garza 512-838-3040

Westlake Home & Commercial JT Hasty 512-280-1649

Elite Austin Valerie Pierce 512-366-8189

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686

Furniture-Outdoor

Leisure Creations Davy Johnson 866-765-6726

Impact Floors Anna Samaratunga 512-833-6399

Texacraft Susan Leigh 205-4866027

Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Foundation Contractors Church Foundation Repair Liz Berglund 713-468-8400 FSI Construction Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181

CORT Mario Jimenez 512-719-9040

Color Coat Pro Carlos Segura 512-660-9711

Colors Unlimited Rob Tatrow 512-339-3023

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Furniture-Sales

Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669

Capitol Floor Paula Paulo 512-339-1555

Metroflor Corporation Michelle Esposito 203-299-3134

Furniture Options Sareena Johnson 800-894-9686

Cherokee Construction Services Reynado Camacho 512-243-0002

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Cedar Park Overhead Doors Don Grenier 512-335-7441

Furniture-Rentals

R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

CORT Mario Jimenez 512-719-9040 Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189

Garbage Collection Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Ben Bracher 512-243-2833 Texas Disposal Systems Dennis Hobbs 800-375-8375

Gates-Automatic & Manual Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Ed Lammer 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors Camp Construction Peter Flynn 512-394-1111 Contractors inc Rob Walters 512-733-0600 Guardian Construction Preston Sams 512-250-9478 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

Cherokee Construction Services Reynado Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711

need screens?

Crestmark Construction Services Brenda Nite 713-426-6161

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003 Serving the Apartment Industry Exclusively Since 1989

FIDUS Construction Services Lauren Hudler 512-607-5897 FSI Construction Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Middleton Construction Keith Middleton 512-426-2905

Syndicated Construction Services Mark Rawlings 512-789-3328 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 The Steam Team Ashtynn Bennett 512-739-7237 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Glass-Sales & Service

NGTX Enterprises Monica Sanders 512-962-5181

Affordable Screens & Glass Rick Middleton 512-358-1560

Norman Construction Rodney Burris 972-745-7273

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Adivo Construction Corp.

Christina Santos 954-570-0301

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Apartment Glass Products EdyLyn Dean 512-662-7036

All-Cor Services Steve Wingo 512-826-4542

Protractor Services Rebecca Harris 512-845-6751

Bartley Construction Dennis Bartley 512-303-9688

R&L Building Group Clayton Grett 713-686-8899

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Smart Companies, Inc Misty Garwood 512-452-4554

BR Texas Bret Hamilton 210-504-4630

State Contractors, LLC Creston Simmons 512-960-2484

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Golf Cars & CartsRentals Golf Cars of Austin Trenton Johnson 512-312-4115 Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Trenton Johnson 512-312-4115

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111 Color Coat Pro Carlos Segura 512-660-9711

Products and Services

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Cherokee Construction Services Reynado Camacho 512-243-0002 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

SEPTEMBER / OCTOBER /

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Keith Barker Roofing & Solar Keith Barker 512-447-7663

Maintenance Supply HQ Scott Credeur 512-335-6700

Rago Personnel LLC Johnny Ramos 512-378-0690

Trane Joanna Sturgis 469-289-8356

Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

H Handyman Color Coat Pro Carlos Segura 512-660-9711 Westlake Home & Commercial JT Hasty 512-280-1649

Hardware HD Supply Gilda Garcia 512-647-8167

Products and Services

Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Heating SystemsDealers Trane Joanna Sturgis 469-289-8356

Heating SystemsService & Repair Indigo Austin Stan Smith 303-809-2401 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Team Flo-Right LLC Steven Wood 512-590-9796 Trane Joanna Sturgis 469-289-8356

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167 Insco Distributing Rey Madrid 915-581-7200

48

/ W I N D O W O N R E N TA L H O U S I N G

Holiday Lighting ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC Ferguson Facilities Supply John Davila 888-334-0004 All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356 Westlake Home & Commercial JT Hasty 512-280-1649 Zane Mechanical Matt Bier 512-409-4920

I Impound Wrecker/ Towing A&A Wrecker and Recovery Tasha Mora 512-670-7578 National Towing Network David Perroni 855-981-2600

Indoor Air Quality Testing & Consulting McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011

Inspections Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Jetty Chad Somodi 855-695-3889 LeaseTerm Solutions Hailey Scott 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000 Jetty Chad Somodi 855-695-3889 RealPage, Inc Stacey Blackwell 972-820-3000

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Interior & Decorator Service Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 Intellirent Cassandra Joachim 415-849-4400 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Group Sarah Garman 206-757-4830

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing Apartments.com David Arnold 737-600-2605 Moveforfree.com Bubba May 210-691-3178

Internet-Service Providers Google Fiber Ben Waltzer 512-343-5283 Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers PromoShak John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

K Keys KeyTrak Joel Manning 512-639-0194

Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment Benchmark Landscapes Toby Wise 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maldonado Nursery & Landscaping Inc Cassandra Woodall 512-252-0198 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

L Land Excavation/Fill Construction EcoServices Dan Conaway 512-417-4586

Landscape - Lighting Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Consulting Matcha Landscape Consulting Steve Matcha 512-435-1826

Landscape Contractors Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773

PS Landscapes, Inc Terri Needham 512-335-4769

Native Land Design Chris Rhodes 512-918-2270

Westlake Home & Commercial JT Hasty 512-280-1649

North by Northwest Commercial Cory Essman 512-569-0660

J

SNG Environmental Glen Wardlaw 512-410-7846

Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

US Lawns Jonathan Garcia 512-529-3321 Westlake Home & Commercial JT Hasty 512-280-1649

Landscape Installation & Maintenance Gratr Landscapes, Ltd Brian Kipp 210-764-7773 JMI Contractors Grant Jacobs 210-492-8181 Sungrow Landscape Services Patrick Goulding 512-331-1700 TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 US Lawns

Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Complete Landscapes, Inc Susan Bishop 512-252-0141 TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

LandscapingContractors & Maintenance Benchmark Landscapes Toby Wise 737-802-7284 Central Texas Landscape Services Patrick Mora 512-468-6328 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 JMI Contractors Grant Jacobs 210-492-8181 Maldonado Nursery & Landscaping Inc Cassandra Woodall 512-252-0198 Maven Landscapes Stephen Connell 512-263-3669 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769

SNG Environmental Glen Wardlaw 512-410-7846 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maven Landscapes Stephen Connell 512-263-3669 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing CSC Service Works Stephanie Poux 210-286-7786 AAdvantage Laundry Systems Russell Williams 800-880-2138

Products and Services

Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry EquipmentSales CSC Service Works Stephanie Poux 210-286-7786 AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup

SEPTEMBER / OCTOBER /

49

972-991-9274

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 SouthCross Kristi Stone 713-664-1120

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033 CruiseCertificates4Two Shawn Sarnecki 866-541-8077

Western Facility Services Group West Budreau 512-582-0500 Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor Western Facility Services Group West Budreau 512-582-0500

Lighting Fixtures & Supplies

All American Mailboxes of Houston CAPTAIN ABEL LOZANO 713-408-3499

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service Hire Priority Staffing Danielle Berryann 512-338-4473

Cherokee Construction Services Reynado Camacho 512-243-0002 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Texas State Painting & Cleaning Rosemary Govea 512-945-9541

Lightning Electrical, LLC Rick Morgan 512-642-4417

BG Multifamily Nikki Burleson 512-481-1234

The Liberty Group Shay Mickler 512-225-1860

BG Multifamily Nikki Burleson 512-481-1234

Maintenance Supply HQ Scott Credeur 512-335-6700

Integro Roofing Harley Coons 512-659-2038

UCS Ben Wells 512-385-6600

Gimme Shelter! Realty Lesa Calhoun 512-567-4276

RVLT/E Lighting Justin Krenicki 972-231-8882

The Liberty Group Shay Mickler 512-225-1860

The Liberty Group Shay Mickler 512-225-1860

Western Facility Services Group West Budreau 512-582-0500

Westlake Home & Commercial JT Hasty 512-280-1649

Hire Priority Staffing Danielle Berryann 512-338-4473

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 The Walters Firm, PLLC Robert Kowalski 512-236-1114 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/ Attorneys At Law Bukowski Law Firm, PC Sean Bukowski 512-614-0335 The Daves Law Firm John Daves 512-346-6000

50

Light Bulbs

M Mailbox Parts, Repairs & Replacements

BG Multifamily Nikki Burleson 512-481-1234

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Leasing Specialist

Products and Services

The Walters Firm, PLLC Robert Kowalski 512-236-1114

/ W I N D O W O N R E N TA L H O U S I N G

Ferguson Facilities Supply John Davila 888-334-0004

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Citywide Apartment Locators Susan Albertson 512-835-7368 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178 RentPath Greg Boyle 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

Maintenance Supplies Ferguson Facilities Supply John Davila 888-334-0004 AZ Partsmaster Clint Fail 602-233-3580 Chadwell Supply Randy King 888-341-2423 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar Verlin Merkel 800-345-3002

Make Ready Service Hire Priority Staffing Danielle Berryann 512-338-4473 ATX Unlimited David Cisneros 512-736-9929

Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis ALN Apartment Data, INC Karen Nelson 972-931-2553 Apartmentdata.com Cindi Reed 512-969-1499 Austin Investor Interests Robin Davis 512-261-0100

Market Research Analysis SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Catalyst Jamie Matusek 512-579-5461 Conversion Logix Denise Champion 866-297-4914 PromoShak John Wilkinson 512-375-3169

RentVision Mike Wittmann 402-570-0648 Smart City Locating Kendall Simpson 512-815-2317 Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111 Cherokee Construction Services Reynado Camacho 512-243-0002 Complete Landscapes, Inc Susan Bishop 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Apartment Glass Products EdyLyn Dean 512-662-7036 Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Remediation Camp Construction Peter Flynn 512-394-1111 Belfor Property Restoration Thomas Hannan 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Infinite Capital Construction Chris Macias 512-368-3854

Powerhouse Home & Commercial Services

The Residential Perimeter Security Specialists

Sherri Faust 512-441-0800 R&L Building Group Clayton Grett 713-686-8899 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Testing Westlake Home & Commercial JT Hasty 512-280-1649

Movers 3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178 Westlake Home & Commercial JT Hasty 512-280-1649

N Natural Gas Utility Service Texas Gas Service Tara Cunningham 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Austin Bio Clean Shawn Casinader 512-772-3733 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Green Garbology Steve Inmon 888-546-1299

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 ScentAir Beverly Boyd-Miller 512-797-4503 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Management Fetch Package Danielle Archuleta 844-433-3824 The Package Center Souheil Sassi 281-271-4111

Package Storage Solutions

www.austinestategate.com anthony@austinestategate.com

Paint-Contractors Camp Construction Peter Flynn 512-394-1111 Contractors inc Rob Walters 512-733-0600 Guardian Construction Preston Sams 512-250-9478 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ai Painting Services Kara Marquez 512-660-2202 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

D2D Direct, LLC Misty Black 512-966-3390

ATX Unlimited David Cisneros 512-736-9929

Innovative Package Management Shannon Wright 520-784-4155

Bartley Construction Dennis Bartley 512-303-9688

The Package Center Souheil Sassi 281-271-4111

Paint Sales PPG Paints Debra Dominguez 512-592-0897 Sherwin Williams Company Jay Piersall 512-844-3350

Products and Services

Behr Process Corporation Tim Turner 512-947-0003 BR Texas Bret Hamilton 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377 Centex Painting, Inc 512-554-8303

SEPTEMBER / OCTOBER /

51

Cherokee Construction Services Reynado Camacho 512-243-0002

Texas State Painting & Cleaning Rosemary Govea 512-945-9541

Texas Materials a CRH Company Amanda Seamans 512-861-7100

Color Coat Pro Carlos Segura 512-660-9711

Westlake Home & Commercial JT Hasty 512-280-1649

TexAsphalt JD Williams 512-246-9239

Colors Unlimited Rob Tatrow 512-339-3023

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Westlake Home & Commercial JT Hasty 512-280-1649

Crestmark Construction Services Brenda Nite 713-426-6161 Elite Apartment Services Jeff Bridwell 512-415-9868

Products and Services

Behr Process Corporation Tim Turner 512-947-0003

Excalibur Painting, Inc Omar Reyes 512-459-8600

Innovation General Contractor Fausto Trejo 737-932-4632

Falcon Construction USA Brent McGrath 512-610-1124

PPG Paints Debra Dominguez 512-592-0897

Indigo Austin Stan Smith 303-809-2401

Sherwin Williams Company Jay Piersall 512-844-3350

Infinite Capital Construction Chris Macias 512-368-3854

Wilmar Verlin Merkel 800-345-3002

JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

52

Paint-Equipment & Supplies

Parking Lot Maintenance & Marking A&A Wrecker and Recovery Tasha Mora 512-670-7578 Integrity Paving & Coatings Bill Holmes 512-853-9009 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Rago Personnel LLC Johnny Ramos 512-378-0690

Capital Parking Matthew Albertson 512-334-9090

Smart Companies, Inc Misty Garwood 512-452-4554

Contractors Asphalt Randy Welch 512-388-9540

TBC Services, LLC Tom Burghart 512-217-8020

National Towing Network David Perroni 855-981-2600

/ W I N D O W O N R E N TA L H O U S I N G

Parking Permits A&A Wrecker and Recovery Tasha Mora 512-670-7578

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000

Capital Parking Matthew Albertson 512-334-9090

LP Pest Solutions David Pritchard 512-922-4577

National Towing Network David Perroni 855-981-2600

Pest Management, Inc Sarah DiCicco 512-288-1007

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500 Cherokee Construction Services Reynado Camacho 512-243-0002 Contractors Asphalt Randy Welch 512-388-9540 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt JD Williams 512-246-9239 Westlake Home & Commercial JT Hasty 512-280-1649

Personnel Services Hire Priority Staffing Danielle Berryann 512-338-4473 BG Multifamily Nikki Burleson 512-481-1234 The Liberty Group Shay Mickler 512-225-1860

The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Elias Palacios 512-476-2847

Pet Care Noble IonÂŽ Marquette Vega 214-366-7723

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774

Plastering Toms Construction Concepts Terry Stevens 936-581-1555

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Pole & Exterior Lighting Install & Repair

Flint & Associates LLC Chad Flint 512-971-2445

Cherokee Construction Services Reynado Camacho 512-243-0002

Fox Service Company James Bagby 512-442-6782

Westlake Home & Commercial JT Hasty 512-280-1649

Innovation General Contractor Fausto Trejo 737-932-4632 Mtech Icon Services Katherine Ellis 512-247-8132 Mtech Icon Services Katherine Ellis 512-247-8132 Rago Personnel LLC Johnny Ramos 512-378-0690 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Sustainability Solutions Jenni Steele 800-831-8383 Team Flo-Right LLC Steven Wood 512-590-9796 Vamvoras, Ltd Jeff Fox 512-994-7527 Westlake Home & Commercial JT Hasty 512-280-1649

Plumbing-Equipment & Supplies Ferguson Facilities Supply John Davila 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Rinnai Tankless Water Heaters Anthony Passe 512-966-1675 Sustainability Solutions Jenni Steele 800-831-8383

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Toms Construction Concepts Terry Stevens 936-581-1555

Pool Equipment/Sales/ Supplies/Maintenance Clear Expectations Michael West 512-761-3518 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Pool Equipment/Sales/ Supplies/Maintenance/ Railing Clear Expectations Michael West 512-761-3518 Toms Construction Concepts Terry Stevens 936-581-1555

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Texas Materials a CRH Company Amanda Seamans 512-861-7100 The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service

Railing Cherokee Construction Services Reynado Camacho 512-243-0002

Real Estate-Consultants

Executive Signs Austin Jacob Dotson 512-292-9939

Popp Hutcheson PLLC Gilbert Davila 512-473-2661

Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc Don McGraw 512-454-8684 Print Graphics Travis Etie 512-892-3333 Visual Marketing Ann Poehl 512-580-5728

Property Management

Infinite Capital Construction Chris Macias 512-368-3854

The Westside Group F Pasion 512-499-8013

Roto-Rooter Service Co Jason Carter 512-836-8925

R

Lifestyles Unlimited Julie Murphy 210-787-2235x1414

National Valet Trash Mike Hurrell 512-859-3770

Sherri Faust 512-441-0800

Yardi Systems Kelly Krier 805-699-2040x5161

CND Signs Christian Martinez 512-888-9788

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Powerhouse Home & Commercial Services

ResMan Catherine Rodriguez 972-349-1406

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414 The Daves Law Firm John Daves 512-346-6000

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Products and Services

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178

Recycling Services GLR Valet Alex Guzman 512-694-3193

Remodeling Rago Personnel LLC Johnny Ramos 512-378-0690 Rainbow Resurfacing Cristian Galeano 512-649-6982

Remodeling & RepairBuilding Contractor Camp Construction Peter Flynn 512-394-1111

SEPTEMBER / OCTOBER /

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Contractors inc Rob Walters 512-733-0600 A-1 Services Maintenance Contractors Ron Little 512-443-2222

Renovation Products AZ Partsmaster Clint Fail 602-233-3580

Belfor Property Restoration Thomas Hannan 512-610-3015

Cinch Kit Andy Cordina 281-607-4400

Champion Contractors & Services Customer Service 877-242-6748

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 Innovation General Contractor Fausto Trejo 737-932-4632 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 TBC Services, LLC Tom Burghart 512-217-8020

54

Westlake Home & Commercial JT Hasty 512-280-1649

Bartley Construction Dennis Bartley 512-303-9688

Cherokee Construction Services Reynado Camacho 512-243-0002

Products and Services

UCS Ben Wells 512-385-6600

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Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Andy Cordina 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 DS Electric Service LLC Daniel Segura 512-361-9075 Gage Multifamily Services Rich Trepanier 512-368-8376

TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renter Insurance ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889 RealPage, Inc Stacey Blackwell 972-820-3000

Replacement Windows Westlake Home & Commercial JT Hasty 512-280-1649

Resident Renewal Programs CruiseCertificates4Two Shawn Sarnecki 866-541-8077

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800

Indigo Austin Stan Smith 303-809-2401

National Tenant Network Stacy Howell 800-801-1371

Integro Roofing Harley Coons 512-659-2038

RealPage, Inc Stacey Blackwell 972-820-3000

Lightning Electrical, LLC Rick Morgan 512-642-4417

Tenant Tracker, Inc Troy Pate 800-658-9369

One Eighty Construction Travis Case 512-480-8094 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 State Contractors, LLC Creston Simmons 512-960-2484

Resurfacing Ai Painting Services Kara Marquez 512-660-2202 AJS Quality Construction Hesron Gomez 512-400-4255 Centex Painting, Inc 512-554-8303

Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690 Rainbow Resurfacing Cristian Galeano 512-649-6982 Westlake Home & Commercial JT Hasty 512-280-1649

Retaining Walls Camp Construction Peter Flynn 512-394-1111 Cherokee Construction Services Reynado Camacho 512-243-0002 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

Risk Management LeaseTerm Solutions Hailey Scott 888-814-6950

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah DiCicco 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 GPS Roof Leak Repair Trey King 888-958-5048x101

Rago Personnel LLC Johnny Ramos 512-378-0690 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 State Contractors, LLC Creston Simmons 512-960-2484 Westlake Home & Commercial JT Hasty 512-280-1649

Integro Roofing Harley Coons 512-659-2038

Roofs-Cleaning

JMI Contractors Grant Jacobs 210-492-8181

Integro Roofing Harley Coons 512-659-2038

LSR Multifamily Jesus Zamarron 214-869-4479 Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 NGTX Enterprises Monica Sanders 512-962-5181 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 D-7 Roofing Travis Webb 512-852-8177 Infinite Capital Construction Chris Macias 512-368-3854 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Contractors Camp Construction Peter Flynn 512-394-1111 Contractors inc Rob Walters 512-733-0600 Guardian Construction Preston Sams 512-250-9478 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748

Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Westlake Home & Commercial JT Hasty 512-280-1649 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Roofs-Materials

D-7 Roofing Travis Webb 512-852-8177

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Falcon Construction USA Brent McGrath 512-610-1124

GreenTech Roofing Brooke Bruce 713-675-7663

GPS Roof Leak Repair Trey King 888-958-5048x101

Integro Roofing Harley Coons 512-659-2038

GreenTech Roofing Brooke Bruce 713-675-7663

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Hustad Companies Will Moore 512-585-2630

S

Innovation General Contractor Fausto Trejo 737-932-4632

Satellite TV

Integro Roofing Harley Coons 512-659-2038

Screens-Door & Window

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Kadirnet, LLC Shanna Price 512-997-9774 1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560

JMI Contractors Grant Jacobs 210-492-8181

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Westlake Home & Commercial JT Hasty 512-280-1649

Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020

Products and Services

Security & Surveillance ADT Security Services Allen Junek 210-889-3728 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375 Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

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Security 101 - Austin Randy Guidry 512-633-6872 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Products and Services

SentriForce Scott Berta 888-671-2202

Security Deposits ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Securitas Security Services Inc Justin Brinkman 972-322-4174 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

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Security Systems ADT Security Services Allen Junek 210-889-3728 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Securitas Security Services Inc Justin Brinkman 972-322-4174

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Cherokee Construction Services Reynado Camacho 512-243-0002

Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding-Contractors Contractors inc Rob Walters 512-733-0600 Guardian Construction Preston Sams 512-250-9478 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688

Westlake Home & Commercial JT Hasty 512-280-1649

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 Signs West Jim Ashley 512-282-5001 Texas Materials a CRH Company Amanda Seamans 512-861-7100

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment Alarmtechs, Inc Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774

Cherokee Construction Services Reynado Camacho 512-243-0002

Speakers-Educational

Crestmark Construction Services Brenda Nite 713-426-6161

Sprinklers-AutomaticFire

Innovation General Contractor Fausto Trejo 737-932-4632 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Allied Fire Protection Odette Castillo 512-719-4872 American Fire Systems Cody Huff 713-466-9898

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services Hire Priority Staffing Danielle Berryann 512-338-4473

BG Multifamily Nikki Burleson 512-481-1234 Homeland Staffing Inc Zina Hunter 512-243-7709 R&L Building Group Clayton Grett 713-686-8899

Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair

Star Personnel Ashley Arellano 832-242-6800

Capitol Floor Paula Paulo 512-339-1555

The Liberty Group Shay Mickler 512-225-1860

Cherokee Construction Services

Stairs Cherokee Construction Services Reynado Camacho 512-243-0002 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor Camp Construction Peter Flynn 512-394-1111 Contractors inc Rob Walters 512-733-0600 Guardian Construction Preston Sams 512-250-9478 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Cherokee Construction Services Reynado Camacho 512-243-0002 FIDUS Construction Services Lauren Hudler 512-607-5897 JMI Contractors Grant Jacobs 210-492-8181

BG CAN HELP WITH YOUR SUMMER STAFFING

CALL THE

AUSTIN #BGTEAM!

Reynado Camacho 512-243-0002 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services

TEMPORARY TEMP-TO-HIRE DIRECT HIRE SMART HIRE RECRUITING

512.481.1234

AUSTIN.ORDERS@BGMULTIFAMILY.COM

Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000

BGMULTIFAMILY.COM

BGMULTIFAMILY.COM

Swimming Pool Code Compliance Clear Solutions Pool

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Plastering, LLC Blair LeNoir 512-266-9001

Hines Pool & Spa Andy Hines 512-873-8565

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Toms Construction Concepts Terry Stevens 936-581-1555

Hines Pool & Spa Andy Hines 512-873-8565 Toms Construction Concepts

Swimming Pool & Patio Furniture-Dealers

Terry Stevens

Kraftsman Commercial Playgrounds & Water Parks

Swimming PoolContractors

Melissa Valdez 281-353-9599

936-581-1555

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Swimming PoolMaintenance Equipment & Supplies Clear Expectations Michael West 512-761-3518 Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Gilda Garcia 512-647-8167 Hines Pool & Spa Andy Hines 512-873-8565

SEPTEMBER / OCTOBER /

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Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation BR Texas Bret Hamilton 210-504-4630 Clear Expectations Michael West 512-761-3518 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000 Products and Services

Toms Construction Concepts Terry Stevens 936-581-1555

T Tax Consultants Five Stone Tax Advisers JD Garcia 512-833-5829 Harding And Carbone, Inc. Michael Guardiola 713-664-1215

Intellirent Cassandra Joachim 415-849-4400

Kadirnet, LLC Shanna Price 512-997-9774

RealPage, Inc Stacey Blackwell 972-820-3000

Kings III Emergency Communications Gary Weldon 512-992-4134

Tenant Tracker, Inc Troy Pate 800-658-9369

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Service Kadirnet, LLC Shanna Price 512-997-9774

Television Kadirnet, LLC Shanna Price 512-997-9774

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel Hire Priority Staffing Danielle Berryann 512-338-4473

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

BG Multifamily Nikki Burleson 512-481-1234

Morrison & Head, LP Kelli Morrison 512-302-5800

Gimme Shelter! Realty Lesa Calhoun 512-567-4276

Tax Strategy CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Google Fiber Ben Waltzer 512-343-5283

58

JMF Solutions, Inc Dan Deyton 251-517-3210

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The Liberty Group Shay Mickler 512-225-1860

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 949-214-1000

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Elias Palacios 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Colors Unlimited Rob Tatrow 512-339-3023 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationCeramic Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023 Westlake Home & Commercial JT Hasty 512-280-1649

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 Capital Parking Matthew Albertson 512-334-9090 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 Capital Parking Matthew Albertson 512-334-9090 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Trash Containers Green Garbology Steve Inmon 888-546-1299

Trash Hauling Pro Valet Trash Patrick Kelley 512-751-2900 Bio-One Austin George Morrison 512-897-9193 Central Texas Refuse, Inc Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Valet Living Edward Hawthorne 877-574-2587 Waste Connections Jeff Fields 512-251-5622 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal Pro Valet Trash Patrick Kelley 512-751-2900 Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436

JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649 Longhorn Trophies, Inc Don McGraw 512-454-8684

www.ameristarglass.com PHONE

Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663

National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant

Hocutt, Inc Kevin Hammer 214-381-9991

EnergyLink Rob Porras 713-416-2677

Multifamily Utility Company MARIA ROBERTSON 800-266-0968

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

National Exemption Service Donna Ismajili 800-241-8651

Utility Evaluation

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Cole Denton 512-394-8359

Utilities-Management

Multifamily Utility Company MARIA ROBERTSON 800-266-0968

Westlake Home & Commercial JT Hasty 512-280-1649

National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing

Performance Utility Management & Billing, LLC

V Valet Trash Pro Valet Trash Patrick Kelley 512-751-2900 Central Waste Management Justin Behrmann 512-783-8898 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193

Davey Tree Expert Co Daniel Hayden 512-451-4986

Guardian Water & Power, Inc Mark Mathis 512-743-6663

National Valet Trash Mike Hurrell 512-859-3770

Pest Management, Inc Sarah DiCicco 512-288-1007

Hocutt, Inc Kevin Hammer 214-381-9991

Value Waste Services John Claybrook 469-363-8018

Minol USA Will Castro 346-314-3921

WeDoTrash Eric Leonard 512-748-6294

Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Daniel Hayden 512-451-4986

FAX

512.910.2003

U

Waste Consolidators, Inc Ken Garst 480-897-3601

Tree-Maintenance Service

512.910.3050 •

Serving the Apartment Industry Exclusively Since 1989

Guardian Water & Power, Inc Mark Mathis 512-743-6663

Certified Arbor Care, Inc Stephen Matcha 512-671-8733

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Trophies & Plaques

Rago Personnel LLC Johnny Ramos 512-378-0690

Tree-Insect & Disease Control

Glass – Mirrors – Screens

Multifamily Utility Company MARIA ROBERTSON 800-266-0968

Valet Waste Pick Up Pro Valet Trash Patrick Kelley 512-751-2900

Central Waste Management Justin Behrmann 512-783-8898 National Valet Trash Mike Hurrell 512-859-3770 Valet Living Edward Hawthorne 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Eric Leonard 512-748-6294

Products and Services

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

SEPTEMBER / OCTOBER /

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Washer/Dryer-Sales Ferguson Facilities Supply John Davila 888-334-0004 Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299 National Valet Trash Mike Hurrell 512-859-3770 Waste Management Forrest Tubb 512-743-0730 Products and Services

Waste Disposal/ Recycling Pro Valet Trash Patrick Kelley 512-751-2900 Garbage Grabbers Valet Trash Kacie West 512-299-1609 National Valet Trash Mike Hurrell 512-859-3770 Texas Disposal Systems Dennis Hobbs 800-375-8375 Waste Away, LLC Ron Walser 866-999-2929x704 Waste Connections Jeff Fields 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Forrest Tubb 512-743-0730

Water Heaters & Boilers Ferguson Facilities Supply John Davila 888-334-0004

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A-1 Services Maintenance Contractors Ron Little 512-443-2222

Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing

Rinnai Tankless Water Heaters Anthony Passe 512-966-1675

Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600

Roto-Rooter Service Co Jason Carter 512-836-8925

Cherokee Construction Services Reynado Camacho 512-243-0002

Vamvoras, Ltd Jeff Fox 512-994-7527

Water-Conservation

Integro Roofing Harley Coons 512-659-2038

Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519

Hocutt, Inc Kevin Hammer 214-381-9991

Westlake Home & Commercial JT Hasty 512-280-1649

HydraMetrics John Miller 651-653-6845

Water-Extraction Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Colors Unlimited Rob Tatrow 512-339-3023 Elite Apartment Services Jeff Bridwell 512-415-9868 Paul Davis - Austin Gary Smith 512-795-4161 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Roto-Rooter Service Co Jason Carter 512-836-8925 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Web Site Communication PERQ Cheryl Leonard 512-409-5446

Welding Cherokee Construction Services Reynado Camacho 512-243-0002 Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Window Cleaning ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 SMART Apartment Data Nichole Williams 800-594-2133x604

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