Jan/Feb 2019 Window magazine

ON RENTAL HOUSING

JAN FEB 2019

THIS ISSUE:

2018 AUSTIN APARTMENT ASSOCIATION

Professionals of the Year

Doc & Gayle Young Food Drive 17 AAA Holiday Gala 20

16

PG.

T H E O F F I C I A L P U B L I C AT I O N O F T H E

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CONTENTS JANUARY / FEBRUARY 2019 ISSUE

FEATURES 15 2018 Professional

of the Year Winners

16 Doc & Gayle Young Food Drive

AAA Feeds 1,350 Central Texas Families

26 Fall Fest at the Salt Lick October 25, 2018

4

2019 Dues

Remember to renew your membership!

18 TAA Fall Board Meeting Fort Worth, October 17-19, 2018

19 Brady’s Bridge Christmas Trees Outreach Volunteer Event

20

23 Vegas Night

Thursday, February 21, 2019

Austin Apartment Association’s Holiday Gala

24 Maintenance Huddle

celebrating our maintenance super heroes

27 Renovation Projects For any property and any budget

JANUARY / FEBRUARY /

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2019 DUES

Remember to Renew your 2019 Membership You should have received your 2019 renewal notice already.

You can pay by check, or go online and pay through your member portal at www.austinaptassoc.com.

Austin Apartment Association

Better Government Fund (BGF) The BGF is a suggested voluntary contribution amount included on your annual dues statement. Members are free to contribute more, less or nothing at all.

AAA’s BGF uses member donations to support our research and legislative goals.

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Deducting Dues For tax purposes, AAA dues are not deductible as a charitable contribution, but may be deductible as a business expense. Because the Austin, Texas, and National apartment associations engage in lobbying efforts, the non-deductible portion of the dues for 2018 is 11.26%, allowing you a 88.74% tax deduction.

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

IN EV E RY I SSUE 5

Leadership

12

Industry Update

6

Calendar

32

Education Opportunities

8

President’s Perspective

34

Law in Order

10

New Members

40

Products/Services Directory

11

Diamond Sponsors

Publishing Director Emily Blair

Editor Jennifer Cox (512) 323-0990

Administrative Staff Emily Blair, Executive Vice President, emily@austinaptassoc.com

IFC Austin Energy

43 Maintenance Supply

55 Charter Furniture

Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com

1

Gage Multifamily

45 Ameristar

57 Ameristar

Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

2

Camp Construction

47 Austin Estate Gate

59 BG Multifamily

7

Century A/C Supply

49

IBC Affordable Screens & Glass

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jerrica Deloney Witte, Director of Education jerrica@austinaptassoc.com

19 Austin Resource and Recovery 38 CORT

Homeland Staffing, Inc.

51 Compound Security Specialists

OBC Rago Personnel LLC

53 D2D Direct

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com

39 Rent Path

Amy Magnuson, Office Manager, amy@austinaptassoc.com

The advertising and article submission deadline for the March/April 2019 issue of Window on Rental Housing is January 15, 2019. The advertising and article submission deadline for the May/July 2019 issue of Window on Rental Housing is March 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990.

Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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ADVE RTI SE R I N DE X

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2018 -2019 EX ECUTIV E COMMIT TEE

2018-2019 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Services Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Shannon Green, Weinstein Properties Lyndsay Hanes, CAM, CAPS, CPM, Lantower Luxury Living

Renee Zahn

Sandy Eckhardt

Terri Needham

Ryan Harmon, CAS, Camp Construction

CAM, NALP, ARM, CPM Greystar President

CREA Management President-elect

CAS PS Landscapes Vice President

Sam Levassar, CAS, Camp Construction Jade Lovera, CAM Stephanie Naylor, CAS, Flooring Warehouse Chelsea Kneeland, CAS, RentPath Shay Mickler, The Liberty Group Lindsey Osborne, CAS, RentPath Stephanie Petersen, Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, Churchill Forge

Stephani Park

Christy Sanchez,

Katya Watson

Theresa Ebner

Tracey Slappey-Scott, Pinnacle

Oden Hughes Secretary/Treasurer

CPM Alliance Residential VP at Large

CAM Greystar VP at Large

CAM, CAPS, CPM LDG Development Past President

Missy Sterns, CAPS, LDG Development

A A A PAST PRE SIDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Brooke Mahoney, CAPS (11-12)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

Joy Lamb, CPM (03- 04)

Robbie Robinson (14-15)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

John Raper (04-05)

Gus Villegas (15-16)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Debi Wehmeier, CPM (05-06)

Theresa Ebner (16-17)

Gene McGregor (71)*

Bob Benson (83)

Keith Warner (95)

Dwayne Stewart (17-18)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Jana Ellis (08-09)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Kara Garst (09-10)

Sandy Eckhardt (12-13)

*deceased

2 018- 2019 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Kimberly Faulkner Tracy Slappey-Scott

Investment Committee Stephanie Petersen Ben Wells, CAS

Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS

Leadership Theresa Ebner

Community Outreach Lindsay Doud, CAS Toni Rackley Education Advisory Council Dedra Bouffard, CAM Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM

Legislative Shannon Green Lyndsay Hanes, CPM Katya Watson, CAM Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Reed Ryan Harmon, CAS

NextGen Tiffany Angelle Blankman Shay Mickler Kelsea Vernon Political Action Theresa Ebner, CAM, CAPS, CPM Gus Villegas Products & Services Council Terri Needham CAS, Chair Lindsey Osborne, CAS, Chair-elect Rene Flores, CAS, Vice Chair Eric Watson, CAMT, CAS, Immediate Past Chair

PSC Members at Large Lindsay Doud, CAS Brian Hackworth, CAS Ryan Harmon, CAS Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Toni Rackley Anna Samaratunga, CAS, Haydee Scott, CAS

Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

Strategic Plan Task Force Meagan Johnston, CAPS Jade Lovera, CAM Chelsea Kneeland, CAS Stephanie Naylor, CAS

JANUARY / FEBRUARY /

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Calendar of EVENTS

JANUARY 2019 DATE EVENT

PLACE

TIME

AAA

9am

1

AAA OFFICE CLOSED

8

Ambassadors A-Team

8

Legislative Committee – OPEN MEETING TO ALL AAA TAA Leg Overview AAA 9:30am

8

M-Team Mentors

AAA

10am

8

Education Advisory Council

AAA

12pm

1 Lyceum Module One – Association Management

AAA 8:30am-4:30pm

9 Fair Housing with Attorney Bill Warren

AAA 8:30am-12pm

5 Legislative Committee – CLOSED MEETING

AAA 9:30am

10 Learn at Lunch: Play Area Liabilities

AAA 12pm-1pm

7 Learn at Lunch: Crime and Trauma Scene Safety

AAA 12pm-1pm

AAA

DATE EVENT

PLACE

TIME

12pm

12

Leasing 101 Seminar

AAA 8:30am- 11:30am

16 Modern Business Communication Seminar

AAA 8:30am-11:30am

12

Ambassadors A-Team

AAA

15

NextGen Committee

FEBRUARY 2019

17-18 CPO Certification Course – English only

AAA 8:30am-4:30pm

9am

13-15 TAA Day at the Capitol and Winter Board Meeting

Austin

19-22 CAMT Credential Course Part Two 22-25 CAMT Credential Course Part One AAA

AAA 8:30am-4:30pm 8:30am-4:30pm 21 Vegas Night Renaissance Austin Hotel 6:30pm-9:30pm

24 Apartment PAC Austin Reception JW Marriott 26 ROI Exchange: Property Taxes AAA 11:30am-1pm 5:30pm-7:30pm 26 Executive Committee – CLOSED MEETING 29 Executive Committee – CLOSED MEETING Headliner’s Club 12pm

Headliner’s Club 12pm 27 NAAEI Financial Bootcamp – a great way to prep for CAM! 29 AAA Board of Directors AAA 5pm AAA 8:30am-12:30pm 31 TAA Day at the Capitol Attendee Workshop

AAA 12pm-1pm

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28 Mid-Year Redbook Seminar Norris Conference Center 8:30am-4:30pm

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22 Communications Advisory Committee

AAA 9am

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President’s

PERSPECTIVE LOOKING FORWARD As we head into 2019, the Austin Apartment Association has a bright future.

O

We knew as we were headed along in the search, our goal was to find a leader who could help the association evolve as the industry evolves.

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ver the prior six months a group of dedicated professionals, lovingly referred to as the search committee, committed their efforts to finding the perfect fit for the Austin Apartment Association Executive Director position. This was a job all members of the committee were very passionate about and took on the responsibility with great care. As we discussed what the needs were for this position, the word continually brought forward was, Evolution. There is no doubt that the Austin Apartment Association is made up of a talented team and is headed in the right direction, but the industry is also evolving. We knew as we were headed along in the search, our goal was to find a leader who could help the association evolve as the industry evolves.

I am pleased to share that we have found our new Austin Apartment Association Executive Director.

Drum Roll Please‌

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Renee Zahn, NALP, CAM, ARM, CPM Greystar Real Estate Partners 2018-2019 President

EMILY BLAIR, CAE

Emily Blair joins the Austin Apartment Association following a recognized career with the Home Builders Association. Most recently, Emily served as the CEO of the Home Builders Association of Greater Austin since February of 2015.

Prior to moving to Austin, Emily – a Michigan native – served as a staff member for over eight years in two other Home Builders Association local affiliates.

Taking on a variety of roles in education, membership, events, and operations, she worked her way up from Member Services & Events Director in the HBA of Greater Kalamazoo to Executive Officer at the HBA of Greater Grand Rapids, where she led the association for nearly four years.

Emily has a passion for serving the homeless population in her community and gives back as a board member for Caritas of Austin. Emily also helped launch HomeAid Austin in November of 2017, a 501c3 charity partner of the HBA, which serves other non-profits in their construction endeavors. Emily serves as a director on the HomeAid Austin board.

Emily is also passionate about education and workforce development. She currently serves on the Advisory Board for both the Austin Community College Building and Construction Technology program and Austin Independent School District’s Construction Tech program.

She served in similar capacities in Michi-

“Her experience and innovative spirit are going to help drive the evolution that is needed to keep up with an evolving industry.” gan with roles on advisory boards of various training programs. In addition, she was one of the founding members of the Construction Workforce Development Alliance of West Michigan.

Emily is also a leader among Association Executives and serves her fellow colleagues by mentoring incoming HBA

executives throughout and through the Texas Executive Officers Council (TEOC) for the Texas Association of Builders and was elected secretary fall of 2018.

Emily graduated from Western Michigan University (WMU) with a BBA in marketing and a minor in psychology.

Emily worked two internships while attending WMU, one at a market research firm serving nonprofit clients, and the other at the Home Builders Association.

Emily and her husband have made their home in Dripping Springs. Emily is a foodie, loves music, traveling, and enjoys being outdoors exploring new parts of Austin and the surrounding hill country.

The search committee as well as the executive committee of the Austin Apartment Association could not be more thrilled to be welcoming Emily in her new role. Her experience and innovative spirit are going to help drive the evolution that is needed to keep up with an evolving industry. Please take the time to welcome Emily as she gets acquainted with our membership and her team.

JANUARY / FEBRUARY /

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New MEMBERS AAA welcomes these new members who joined the association between October 1, 2018, and November 30, 2018. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

AAA wrapped up a very successful membership drive on October 31st adding 46 new members to our ranks to give us a total membership count of 1,077 – just shy of our 1,100 total members goal. No worries; we’ll get there in 2019!

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Firmus Management Cary Krier Greenwood Village, CO Number of units: 596

Five Lands, LLC

Mitchell Zoll Austin, TX Number of units: 1

Foresight Asset Management, LLC

San Antonio, TX Number of units: 409

Great Austin Real Estate Mhairi Bowie Austin, TX Number of units: 5

Macro House

Jack Welter Austin, TX Number of units: 59

Northwood Ravin Jacob Truax Charlotte, NC

Upland Residential Ashley Smith Albany, TX

US Property Consultants Chandra Scoggins Hurst, TX Number of units: 132

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WE Communities

Anne Beck Martinsburg, WV Number of units: 74

NEW SUPPLIER MEMBERS Resurfacing

Ai Painting Services Kara Marquez 7901 Cameron Rd Bldg 3-208B Austin, TX 78754 512-660-2202 www.aipaintingservices1.org

Water-Extraction

Blackhill Restoration Jake Hodges 11924 Natures Bend Austin, TX 78753 512-568-1449 www.blackhillrestoration.com

Land Excavation/Fill

Construction EcoServices Dan Conaway 181 Weldon Johnson Way #3 Kyle, TX 78640 512-417-4586 www.ecosvs.com

Plumbing Contractors Flo-Right LLC Steven Wood PO Box 202166 Austin, TX 78720 512-590-9796

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Temporary Personnel

Gimme Shelter! Realty Lesa Calhoun 4061 Ledgerock Road Wimberley, TX 78676 512-567-4276 www.kellyknowsaustin.com

Carpet, Upholstery & Hard Surface Cleaning Green One Services Derrick Glasper PO box 5794 Round rock, TX 78683 512-810-8181 www.greenonesvcs.com

Water-Conservation

HydraMetrics John Miller 7131 20th Ave North Suite 600 Centerville, MN 55038 (651) 653-6845 www.hydrametrics.com

Lone Star Comfort Solutions

Eric Blandford 31990 Ranch Rd 12 Dripping Springs, TX 78620 512-749-2580 www.lonestarcomfort solutions.com

Pet Care

Noble Ion®

Vanessa Grimes 10649 Shady Trail Dallas, TX 75220 214-366-7723 www.nobleion.com

General Contractors

Norman Construction Rodney Burris 1088 Texan Trail Grapevine, TX 76051 972-745-7273 www.normanconstructioninc.com

Computer-Software & Service PERQ

Cheryl Leonard 238 Jenn Cove Dripping Springs, TX 78620 512-409-5446 www.perq.com

Promotional Specialties Print Graphics

Travis Etie PO Box 90789 Austin, TX 78709 512-892-3333 www.printgraphics.com

Renovations

Pure Basin Services

Joseph Benigno 1402 Bobbins Ridge San Antonio, TX 78260 210-422-2294 www.purebasinservices.com

Floorcovering Manufacturer Shaw Industries

Ann Hamilton P.O. BOX 2128 Dalton, GA 30722 972-567-6767 www.shawproperty solutions.com

Real Estate-Investment The Daves Law Firm

John Daves 3624 North Hills Dr B-100 Austin, TX 78731 512-346-6000 www.thedaveslawfirm.com

Industry UPDATE APARTMENT PAC-AUSTIN

By Paul Cauduro, AAA Director of Government Relations

Our Industry Plays the Contact Sport of Politics

Working with those who understand housing and the real-life impacts of their policy decisions is important to crafting fair and balanced law.

The Apartment PAC-Austin (A-PAC) established a general-purpose political action committee (PAC) to have greater participation in the local and state political process. A general-purpose PAC is devoted to a point of view not a political party, and A-PAC’s point of view is that a free enterprise rental housing market works best when private property rights are honored and property owners and related housing service providers are able to operate without burdensome taxes, regulations and fees.

Contributions made to A-PAC serve as an extension of our collective voice and are used to support candidates seeking public office that understand both the issues facing the rental housing industry and the positive impacts our industry has on the Texas economy. A-PAC funds may also be used to support bond elections, ballot initiatives and similar efforts that can help improve housing opportunities

and the overall the quality of life for Austin area residents.

What difference does your PAC contribution make?

Increasing regulations and fees for multifamily property owners adds to rent pressure and delays or eliminates hiring, salary increases, and promotions. In many housing markets over regulation has caused tenant displacement, staff reductions, hiring freezes and outsourcing.

Helping elect candidates to office that understands the dynamics of housing and the real-life impacts that their policy decisions have is important to all members of the apartment industry: A topic of debate during the 86th Texas Legislative Session will be late fees and how they are identified and included in a residential lease contract. This is a topic of debate because a number of recent class action lawsuits allege that rental property owners have not complied with Texas law regarding late fees.

The courts have rules that properties did not conduct an estimate in

advance of setting a late fee but did not provide any guidance on how an estimate should be prepared or how often such an analysis must take place. In the months ahead, industry members will be working with state policy leaders to clarify state statute surrounding late fees in an attempt to provide regulatory certainty and safe harbor for all members. Again, working with those who understand housing and the real-life impacts of their policy decisions is important to crafting fair and balanced law.

At the local level. Our PAC contributions at the local level help fight cost increases and government red tape. The City of Austin is reviewing their existing Tenant Relocation Assistant Ordinance and will also be re-examining the Repeat Offender Program. These two efforts directly affect the apartment industry, and having leaders that are willing to hear the apartment industry perspectives and represent our viewpoints will help prevent complicated regulations and inefficient operations.

Invest in Apartment PAC and attend the Investor Reception on January 24 Your contributions to Apartment PAC–Austin make a difference and members who contribute $99 or more to the PAC are invited to attend the Investor Reception coming up on January 24th at the JW Marriott. Hear from an elected official supported by the PAC share remarks about the city, region and state issues facing our industry.

To secure your RSVP simply renew your PAC investment, or become a new investor, at the $99 level or above. Go ton austinaptassoc. com and click on the “Advocacy” tab.

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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(L-R) Paul Cauduro, AAA Director of Government Relations, Congressman Roger Williams, TX-25, Theresa Ebner, LDG Development and Mandy Steed, LDG Development.

(L-R) AAA member Steve Macha, Certified Arbor Care, Inc, Congressman John Carter, TX-31, Adrian Garcia, Bluebonnet Residential.

NAAPAC Leading up to the November 6 election, NAAPAC provided campaign support to Congressional incumbents and candidates all across the country including the Austin area. When presenting NAAPAC support, AAA staff and members are able to discuss our industry’s policy priorities including flood insurance, fair housing regulatory reforms, data security and data breach notification requirements.

For more information about NAAPAC and the national policy priorities contact the AAA staff or go to www.NAA.org/advocacy.

How can NextGen get involved in our legislative process?

Theresa: Attend the legislative committee meetings, agree to visit your council person when AAA sends request for action’s needs. Do the same for TAA and NAA when they ask to write a letter, (they always provide a form letter). Attend events where your council members are at and introduce yourself.

If you have any questions or need additional information contact the AAA office at 512-323-0990.

We asked our Apartment PAC Austin chairs Theresa Ebner, LDG Development, and Gus Villegas, Oden Hughes Management, to answer a few questions about the importance of keeping a strong voice in the political arena.

TAA Legislative Conference and Day at the Capitol February 13

What do you see as the most significant issue facing our industry?

Gus: The attacks on late fees and immigration reform. Both issues directly impact our bottom line.

What are some ways our members can build a relationship with their political reps?

Theresa: Send emails, call reps, attend fund raisers/events and visit their offices. The more times you get in front of elected officials, the more likely they will remember you.

Gus: Showing up is key; becoming the familiar face that shows up regularly to events and meetings makes all the difference in the world.

Join us at the Capitol!

Wednesday, February 13 will be The Texas Apartment Association’s Day at the Capitol and you are invited to join your peers from all across Texas in meetings in the Capitol with legislators and staffers. The day will begin at the nearby Sheraton Austin Hotel with issue updates and talking point information then it’s off to the Capitol.

Following afternoon meetings in legislator offices, we will gather at the Sheraton for a post-meetings wrap-up and networking reception. For complete details go to the AAA website at www. austinaptassoc.com.

JANUARY / FEBRUARY /

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2018 AAA PROFESSIONAL OF THE YEAR

AWARD WINNERS SUPERVISOR OF THE YEAR Gus Villegas Oden Hughes With 20 years of industry experience, Gus has always provided hands on support and supervision to all of his management teams while promoting personal and professional growth. In addition to being a proud graduate of the University of Texas at Austin, Gus has served as President of the Austin Apartment Association and remains an active member on AAA’s Board of Directors, having chaired several committees, most recently as co-chair of the PAC Ambassadors. He also serves on the Texas Apartment Association’s Board of Directors as well as serving as an Alternate Delegate for Region VI of the National Apartment Association.

MANAGER OF THE YEAR Kelsea Vernon, CAM Brezza, Greystar Kelsea has been a property manager for the last eleven years, the last five with Greystar. She has obtained her CAM certification, completed the AAA Leadership Lyceum, and has a Bachelor’s Degree from Texas State University. She completed the Greystar Rising Star program in 2018 and is a Peer Coach. Currently she is a tri-chair of the AAA NextGen committee, as well as a member of the Doc & Gayle Young Food Drive committee.

MAINTENANCE PROFESSIONAL OF THE YEAR Lazaro Salinas, CAMT Hudson Miramont, Oden Hughes Lazaro Salinas is the current Maintenance Supervisor for Hudson Miramont, managed by Oden Hughes Management.

Lazaro prides himself on his drive to succeed in all areas of maintenance and customer service. Lazaro has a servant’s heart with his residents and co-workers always going above and beyond in his daily work practices as well as ensuring the clients asset is maintained in the best quality at all times.

LEASING PROFESSIONAL OF THE YEAR Victoria Curiel Groves South Lamar, Greystar Victoria Curiel has worked for Greystar for four years. She is currently the keystone member of Groves South Lamar’s leasing team, taking the building from 0 to 92% occupied in just over one year. Victoria is known not only at Groves but in Greystar’s Austin-area for bringing innovative marketing ideas to the table. She carefully crafts highly-attended resident events which help to build a close sense of community and camaraderie for her residents. She is welcoming to everyone she meets and sets a new standard in professionalism and compassion for Austin’s apartment industry.

DOC YOUNG SUPPLIER OF THE YEAR Lindsay Doud, CAS Century A/C Supply Lindsay Doud serves the HVAC needs of multi-family communities from San Marcos to downtown Austin. With over 10 years of experience at Century A/C Supply, she consults, educates, and provides air-conditioning equipment, parts, and installation service to a portfolio of properties. She’s a proud Certified Apartment Supplier of the Austin Apartment Association and every day, she works to keep your residents cool!!

ASSISTANT MANAGER OF THE YEAR Katie Hearne, NALP The Preserve at Travis Creek, Greystar Katie has an extensive background in Real Estate and has completed annual continuing education allowing her to impart knowledge pertaining to Lease Agreements and Addenda to team members, landlords and tenants. She is a highly-motivated and goal-oriented individual when it comes to assisting residents, team members and vendors. With the utmost professionalism and attention to detail exhibited every day, she exceeds budget and property goals, grows rents and raises retention ratios while maintaining accurate lease, renewal and move out files. Katie is an advocate for giving back to the community and participates in Ronald McDonald House charity events, Austin Apartment Association fundraisers and is an active member of Band Boosters with Sycamore Springs Middle School.

Front row: Katie Hearne, Lindsay Doud, Victoria Curiel Back row: Gus Villegas, Lazaro Salinas, Kelsea Vernon

JANUARY / FEBRUARY /

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Austin Apartment Association

Feeds 1,350 Central Texas Families

at Thanksgiving Through32nd annual

Doc & Gayle Young

I

Food Drive

n 2018, the Doc & Gayle Young Food Drive again surpassed the committee’s $60,000 goal and raised over $63,000 to purchase 1,350 food packs for hungry local families.

In its 32 years, the Austin Apartment Association’s Doc & Gayle Young Food Drive has raised over $823,000 and fed over 73,000 Central Texas families.

Each food pack contains enough food to feed a family of five their Thanksgiving meal and for a few days after that. But we’re not stopping there! The food drive will make 10 more “deliveries” in the form of $500 checks to food pantries in our 10 surrounding counties this spring.

The Food Drive crew partnered with HEB to purchase over 34 tons of food again this year. HEB employees assembled 1,350 food packs and loaded them onto volunteer delivery trucks from CORT, Charter Furniture, HD Supply, Century A/C Supply, Maintenance Supply HQ and Two Men and a Truck. The benefiting agencies this year were: Foundation Communities, The Housing Authority of the City of Austin, SAFE Alliance, and Partnerships for Children. Families receiving the food packs were chosen by these four agencies.

Jackie Blair Cuéllar, Director of Volunteer Programs at Foundation Communities said our food drive “…makes such a huge difference for our 100 families that receive these food packs.”

Instead of families going without during the holiday, she says, “they don’t have to worry about where they will get the money to serve a traditional Thanksgiving meal with their families.”

With a fundraising goal in place, our amazing crew of volunteers made numerous phone calls, and sent emails and letters asking AAA members to donate to this year’s drive. The great minds of the Food Drive Crew organized two popular happy hours and silent auctions (one South and one North), and sold lots of “Official” Food Drive hats and koozies. A new event this year was a Sip, Create and Donate at Upstairs Circus where a few beverages were consumed and some gorgeous arts and crafts were created.

Our food drive was honored for the third year to be a beneficiary of CORT’s annual Operation Chili Challenge. Our very able and

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entertaining Food Drive Crew held a Facebook Live telethon again this year with special appearances by some of the AAA staff. Let’s just say that anyone who saw it will never look at a carrot and bottle the same way again.

The South happy hour and NextGen Volleyball Tournament at Moontower Saloon raised $12,670 and the North happy hour at The Local Post raised $8,434 for a grand total of $21,104, or right at one-third of our total amount raised! A big thanks to silent auction coordinators Stephanie Naylor and Toni Rackley, and to the companies who hosted the two happy hours.

Congratulations to the entire 2018 Doc & Gayle Young Food Drive committee, who spent countless hours volunteering their time. Special thanks to the three chairs: Stephanie Naylor, Flooring Warehouse, Terri Needham, PS Landscapes, and Paige Russell, Gables Residential. Thank you to everyone who donated their time and money to make this year’s Food Drive another great success.

See you in 2019!

Delivery Day included dropping off 100 food packs to Foundation Communities

Thank You 2018 Donors! $2,000-$4,500+ Demairee Anderson CORT Operation Chili Challenge NextGen Volleyball Tournament PS Landscapes

$1,000-$1,999 Bluebonnet Commercial Management LLC Nikki & Kris Burleson CAMP Construction Century A/C Supply Flooring Warehouse Gables Residential Greystar David Malone Terry & Susan Matheny Oden Hughes Management, LLC

$500-$999

Annonymous Richard Bonner David Burris Brandi Dathe Theresa Ebner Fall Fest at the Salt Lick Donations Kimberly Faulkner Rene Flores GVA Management Hines Pool & Spa Kick Off Karaoke Happy Hour Donations Last Hurrah Happy Hour @ The Local Post Donations Jawad Louazna Tom & Carol Martine Tasha Mora Stephani Park Bruce Petersen Kendra Scott Texas Apartment Association in honor of Kristan Arrona Warren Law Firm Ben & Leslie Wells

$200-$499

Darla Adams Apartment Data Services Beau Bastian Carl Beck Rachel Bostik Lindsay Chamberlain Steve Colella Stacy Cotton Jim Elliott Travis Fowler Sheri Gallo Noble Glenn In memory of Doc Young

Gold Standard Asset Management Colleen Grahn Greystar Corporate Managers Camille Guimond Brian Hackworth Rebecca Harris Spencer Lassiter Kim McGregor Laurie Pokorny Preserve at Travis Creek Robbie Robinson Amanda Seamans Sip, Create & Donate Sur512 Apartments The Guthrie The Water Tank Upstairs Circus Kelsea Vernon Gus Villegas Derek Wallace Rob Walters Corrine Wilder

$100-$199

Anonymous Danielle Archuleta Kristan Arrona Johnny Atkinson Keith Barker Kin Bolz Beverly Boyd-Miller Paul Cauduro Jennifer & David Cox Lindsay Dalmolin Emelia Dziadon Adrian Garcia Kara Garst Ken Garst Desiree Golden Shannon Green Ryan Harmon Ray Head Mike Hill Chelsea Kneeland Bruce Kuemmel Eric Leonard Linder Reconstruction Services Amy & Bradley Magnuson Matthew Maher Tarynn Merrill Shay Mickler Karen Milloy Pradeep Mistry Rosa Montes Moontower Saloon Sheila Nagy Terri Needham Ed Norton Dick Obenhaus Lindsey Osborne

Robert Poux David Pritchard Toni Rackley James Raper John Raper Cristi Rawlings Cindi Reed Reliant Towing Erica Rivera Meagan Rodecap Jennifer Rodriguez Amador Rojas Kay Sachs Anna Samaratunga Kevin Schirmer Haydee Scott Sarah Thompson Diana Walker in memory of Doc Tina White Michelle Williams Austin York

$50-$99

Annonymous Annonymous Dana Bolz Clint Capps Kathy Chomycia Mutsawamwari ChotoSchumacher Edgar Cordero Heather Cotton Danielle Courtney Robin Davis Teresa Delgado Lyndsay Garcia Clara Gonzalez Shelley Hess-Franz Randy Hollar Jade Lovera Abraham Martinez Terry Miller Tyler Pittenger Robyn Riley Paige Russell Christopher Sexsmith Marcus Simpson Terrazzo Apartments James & Linda Thompson David Todd Thomas & Sherry White

Over 100 Food Drive Crew members showed up on delivery day

Volunteers wait to stack up 350 food packs at Partnerships for Children’s Rainbow Room

Loading up 50 food packs in The SAFE Alliance van

AAA’s Kristan Arrona takes a moment for a tv interview

$1-$49

Anonymous Jerrica Deloney Witte Elizabeth Handlin Jaime Hearn HKGV Investments, LLC Heather Hobson Billy Lyles Steve Orrange Brian Sweeney

Food drive chair emeritus Kim McGregor pays HEB’s Raul Medina for 1,350 food packs with ONE BIG CHECK

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TEXAS APARTMENT ASSOCIATION

FALL BOARD MEETING Fort Worth

OCTOBER 17-19, 2018

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TAA delegates met in Fort Worth this fall for the quarterly board meeting. Here are some of the topics discussed: • Money approved for additional lobbying assistance for the upcoming legislative session • TAA Education Foundation kicks off a Be the Next Room to Grow Ambassador video challenge to identify the next Room to Grow campaign ambassador • TAA Affordable Housing Awards has a new award. Winner will be announced at February 13, 2019 TAA Day at the Capitol in Austin • 2019 TAA conference will be held in Houston April 10-12, featuring 60+ educational sessions and over 420 booths

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• Legislative Committee’s discussed formation of late fee working group • Public Affairs reviewed new TAA Disaster Preparedness Guide as resource for hurricanes

1 Chelsea Kneeland and Stephanie Naylor ready for the Public Affairs discussion. 2 Brooke Mahoney, Katya Watson, Theresa Ebner and Colleen Grahn prepare for Public Affairs meeting.

3 Stephanie Petersen leads one of the brainstorming sessions during the TAAEF meeting in Fort Worth. 4 TAA AE meeting attendees were invited to toast Kristan Arrona’s retirement

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OUTREACH VOLUNTEER EVENT:

BRADY’S BRIDGE CHRISTMAS TREES

Our December Outreach Event was to help Brady’s Bridge package up 100 little trees and decorations for kids spending the holidays in the hospital this year. Thanks to our amazing volunteers for making this a fun event and getting the job done in record time!

READ MORE ABOUT BRADY’S BRIDGE AT

bradysbridge.org.

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Holiday

:

Gala : DECEMBER 13

2018

Hyatt Regency Austin

Our members celebrated the holidays in grand style at the 2018 Holiday Gala at the downtown Hyatt Regency’s Zilker Ballroom.

Everyone enjoyed the sumptuous buffet – including a gourmet mac & cheese bar and prime rib. The Community Outreach committee hosted a caricature artist to make portraits for anyone who donated to Brady’s Bridge.

Also during the evening, AAA President Renee Zahn and President-elect Sandy Eckhardt presented the 2018 AAA Professional of the Year awards. See the Professional of the Year winners in a separate article in this issue.

Exclusive Sponsors Nick Lange, Impact Floors; Toni Rackley, Flooring Warehouse; Cindi Reed, ApartmentData.com; Haydee Scott, CORT (not pictured: Worldwide Pest Control)

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AAA DIAMOND SPONSORS PRESENT THE BIG $600 CASH PRIZE TO

Martin Zamora

EVENT SPONSORS AWARDED LOTS OF CASH PRIZES!

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Holiday

:

Gala :

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CELEBRATING OUR MAINTENANCE HEROES AT

Maintenance Huddle AAA’s exclusive event for maintenance personnel!

D E C E M B E R 6 , 2 0 1 8 — T H E WAT E R TA N K

AAA celebrated our maintenance personnel members at the fourth annual Maintenance Huddle. The event was a casual affair held at the fun and laid-back Water Tank. Attendees were treated with two free beers and a free burger and fries from the P. Terry’s food truck...all in a nice, cold steady rain!

Anyway…over 220 AAA maintenance and supplier members signed up to toast our maintenance personnel heroes. Here’s to all the hard-working maintenance personnel out there and we hope to see you at the 2019 Maintenance Huddle!

PLATINUM MAINTENANCE HUDDLE SPONSORS (left to right): Greg Buckholtz, Ameristar Screen & Glass; Jeff Fox, Vamvoras Plumbing; Anna Samaratunga, Impact Floors; Rob Walters, Contractors Inc.; Haydee Scott, BG Multifamily; Rene Flores, Crystal Clear Pools & Spas. (not pictured: Century A/C Supply, Hire Priority, Maintenance Supply HQ, Worldwide Pest Control)

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Angel Sierra (right) from Balcones Club Apartments was the big $500 cash prize winner! Presenting the prize are AAA PSC Chair, Terri Needham, PS Landscapes, and event chair Rene Flores, Crystal Clear Pools & Spas.

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Fall AT THE SALT LICK October 25, 2018

THANKS TO THE 2018 FALL FEST SPONSORS! SILVER SPONSORS Ameristar Flooring and Glass Flooring Warehouse HD Supply Impact Floors Republic Services WASH Multifamily Laundry Systems

GOLD SPONSORS Alpha Paving Industries BG Multifamily Services Guardian Construction Hines Pool and Spa Hire Priority Maintenance Supply Headquarters Redi Carpet RentPath Robert Madden Industries - Carrier The Steam Team Valet Living Vamvoras Plumbing

Front Row:Â Terri Needham, PS Landscapes; Ann Poehl, Visual Marketing; Karen Currie, Interior Logic Group Back Row: Rob Walters, Contractors Inc.; Ryan Harmon, Camp Construction; Kris Burleson, Gage Multifamily Services

PLATINUM SPONSORS

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(Not pictured: AirCo Mechanical, Austin Energy, Crystal Clear Pools & Spas, Ferguson Facilities Supply, Global Restoration Services, Mohawk Industries, Inc, PCI Texas, The Liberty Group, Worldwide Pest Control)

Fall Fest Tri-Chairs, Chelsea Kneeland, RentPath; Ryan Harmon, Camp Construction; Anna Samaratunga, Impact Floors

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Renovation Projects FOR ANY PROPERTY AND ANY BUDGET By: Josh Parker, CAMP Construction

LOOKING FOR AREAS TO IMPROVE YOUR PROPERTY AND DRIVE MORE TRAFFIC? COLLECT MORE RENTS? HERE ARE SOME IDEAS ON WAYS TO ACCOMPLISH THAT. BELOW ARE ITEMS YOU CAN DO YOURSELF OR HAVE YOUR LOCAL CONTRACTOR COMPLETE. PAINT PROJECTS

$ - Paint the front door to your leasing center. A pop of color stands out. $$$ - Paint all unit doors and trim. This can freshen up your property with minimal work. $$$$ - Paint metal railings. Freshen up the metal fencing and railing throughout the property. $$$$$ - Paint entire property. Not only will this bring new attention to your property, but it will help preserve and maintain the condition.

OUTDOOR PROJECTS

$ - Add new mulch and flowers at the property entry. Color grabs attention and what better way to draw attention than fresh flowers and mulch as potential residents drives by? $$-$$$$ - Freshen up landscaping throughout the property. Make your residents feel at home and create an inviting environment. $$ - Add a dog park. This is a great amenity for your residents with pets. If you have an empty space on your prop-

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erty, you can easily turn this in to a great place for community gatherings. $$$ - $$$$ - Install package lockers.

Residents can have a central location for packages and it removes the hassle and clutter in your leasing office. Lockers free up staff time, too.

UNIT UPDATES

$ - Install USB outlets. Replace an outlet with the USB outlet. Use this as a unique selling benefit for new residents. A bonus is they are easy for anyone to install. $ - Put a frame around bathroom mirrors. A simple update that is easy to complete and has a big impact. $ - Install curved shower rods. This simple addition updates an older bathtub and can make a small space feel larger than it is.

about installing granite to upgrade your unit. Look around at pricing; granite pricing can be almost identical to laminate. $$$ - Replace cabinet door fronts. If you have outdated cabinets, but don’t want to spend a ton of money to replace them, you can simply replace the door fronts and paint the old boxes. This can give the unit a much-needed update. $$$$ - $$$$$ - Consider a total unit renovation. Not only does a total renovation include the items listed above, but you can add tile backsplash in the kitchen, replace outdated light and plumbing fixtures and update flooring. A total renovation gives tired and outdated units a fresh look and you’ll be able to position your property with a whole new class of rentals.

$$ - Resurface the bathtubs. Extend the lifetime of your tubs before you have to replace discolored or damaged tubs.

No matter your budget, completing one or more of these projects can drive traffic and create an environment that brings your community together.

$$$ - Replace laminate countertops with granite. Do you have laminate countertops with burn marks or are they starting to delaminate? Think

Josh Parker is an Account Executive for CAMP Construction. You may reach him at 512-239-8558 or jparker@campconstruction.com.

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Fair Housing with Attorney Bill Warren

Modern Business Communication

COURSE GOOD FOR EDUCATION TRACKS

JANUARY 16 8:30 a.m. - 11:30 a.m.

AAA - 8620 Burnet Rd. #475 Speaker: Chelsea Kneeland, CAS, RentPath $80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar)

COURSE GOOD FOR EDUCATION TRACKS

JANUARY 9 8:30 a.m. - 11:30 a.m.

Presented by Bill Warren, Warren Law Firm AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 Join Attorney Bill Warren as he covers the basics and beyond of Fair Housing.

Learn at Lunch: Play Area Liabilities Design, Safety and Maintenance

JANUARY 10 12:00 p.m. - 1:00 p.m.

Sponsored by T.F. Harper & Associates LP AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend.

• Site Concerns • Appropriate Equipment Selection • Proper Installation • Maintenance and Inspections • Safety Guidelines and outdated equipment

CECs: 3

CPO Two-day Course

Learn at Lunch: Crime and Trauma Scene Safety

FEBRUARY 7 12:00 p.m. - 1:00 p.m.

Sponsored by ECS - Emergency Cleaning Solutions AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 • Open and FREE for only AAA on-site members to attend.

• The Dos and Don’ts of encountering a crime scene • Health risks associated with crime scenes and hazardous units • Staff and tenant safety in those situations • Dealing with Family/Friends • Liability/legal Aspects

Leasing 101 COURSE GOOD FOR EDUCATION TRACKS English Language Session Only

JANUARY 17 & 18 8:30 a.m. - 4:30 p.m.

AAA - 8620 Burnet Rd. #475 Speaker: Andy Hines, Hines Pool & Spa $300 for AAA members – this course not eligible for ACE subscription pricing As a supervisor or pool operator, you have a responsibility to protect your patrons’ lives, safety, and health while they use your facility. Our two-day course meets the requirements of the National Swimming Pool Foundation (NSPF) Certified Pool Operators (CPO®) certification.

COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 12 8:30 a.m. - 11:30 a.m.

Presented by Shonna Marquis, CAS, CORT & Dedra Bouffard, CAM, The Liberty Group AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3 Jumpstart your new hires to gain confidence and the result will be increased occupancy and resident retention!

QUESTI ON S? Contact AAA Director of Education Jerrica Deloney Witte at jerrica@austinaptassoc.com or 512-3230990.

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t

yo

ur

lin

Ge

WEDNESDAYS

e!

present

n o education

JANUARY 9

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

Toni Blake’s “Wings of Positive Change”: 12 Powerful Human Habits for Successful Property Management JANUARY 23

Powerhouse Round of Marketing Ideas FEBRUARY 6

Re-Creating the Customer Experience FEBRUARY 20

Blueprint of Success: Ten Powerful Principles of Highly Successful People

Financial Bootcamp

COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 27 8:30 a.m. – 12:30 p.m.

Speaker: Renee Clark, Gables Residential AAA - 8620 Burnet Rd. #475 $90 per AAA member – ACE subscribers get 10% discount CECs: 4 A new curriculum authored by NAAEI, this half-day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?), understanding averages and more, this is your chance to “go back to school” in a relaxed and low-

stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you’ll need to know to advance in your industry career.

Mid-Year Redbook Seminar

COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 28 8:30 a.m. Registration/check-in 9:00 a.m. – 4:30 p.m.

Speaker: Attorney Bill Warren, Warren Law Firm Norris Conference Center – 2525 W. Anderson Ln. #365 $219 per AAA member/$370.55 with Redbook purchase – this seminar not eligible for ACE subscription pricing Lunch included

Limited Enrollment (max 75 attendees). Your place is guaranteed only after you receive an email confirmation.

CECs & MCEs: 7 This session is geared at all levels of the industry, but recommended for on-site personnel or those with fewer than three years of experience in Texas. Sharpen your knowledge of your legal rights and responsibilities as a rental housing owner or manager. The in-person “Multi-Family Rental Housing Legal Seminars” are once again being offered in a full-day intensive seminar covering legal, leasing and liability issues from the perspective of onsite apartment managers, assistant managers and leasing agents. The seminar emphasize changes in management practices required by new laws passed during the last legislative session and updates on key regulatory issues that affect property management.

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LAW IN ORDER

The Warren Report TAKING EVICTIONS TO THE NEXT LEVEL

William S. Warren, Warren Law Firm

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The eviction rules are different in Justice Court and County Court when it comes to non-attorney representation.

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iven the large number of eviction suits filed, one might think there are many courts writing appellate opinions on eviction issues.

That is not the case. All evictions must begin in the Justice Court, and that court is not a court of record.

As a result, when there is an appeal from the Justice Court, it is a de novo appeal to the County Court at Law. In the eviction context, only cases disposed of in the County Court at Law are eligible for appeal to a Court of Appeals. Once at that judicial level, the cases on appeal often take upwards of many months to be resolved. It is rare, moreover, for the Texas Supreme Court to consider eviction appeals, especially a residential eviction.

There were some interesting Court of Appeals decisions published in 2018 that addressed issues typically found in an eviction case. This Law in Order: The Warren Report will discuss some of these very recent appellate decisions. Just because they are recent does not mean they are the best.

But as we enter calendar year 2019, one might argue these 2018 cases are already one year old!

The case of Ingram v. Barragan was delivered and filed August 8, 2018.

The trial court was County Court at Law Number Two of Bexar County, Texas; the Court of Appeals was the Texas Fourth Court of Appeals in San

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Antonio. Stephanie Ingram (Ingram) appealed the trial court’s judgment in a forcible detainer (eviction) action granting Alberto Barragan (Barragan) possession of a residential property in San Antonio and also awarding Barragan unpaid rent.

The parties entered into an agreement to lease a house owned by Barragan for one year. The lease was to expire in June 2017. Ingram, however, failed to pay rent for February and March 2017. This caused an eviction for non-payment of rent to be filed.

The Justice Court entered judgment in Barragan’s favor, awarding him possession of the premises plus judgment for unpaid rent totaling $1,900.

Ingram appealed the Justice Court judgment to the County Court at Law. Thereafter, she made a huge mistake.

She failed to appear at trial. Instead, Ingram chose her daughter, Siarria Ingram, as her representative in court.

While the trial was taking place in San Antonio, Stephanie Ingram remained in Austin. When her daughter attempted to make an appearance at trial on the tenant’s behalf, the trial court advised the daughter she could not represent Ingram because she was not an attorney.

The trial proceeded, but no evidence was offered on behalf of the tenant. As expected, that resulted in a judgment for possession, unpaid rent, court costs and interest in favor of Barragan.

This case is interesting because it concerns representation by a non-attorney in the County Court. In her brief filed with the Court of Appeals, the tenant Ingram argued that the trial court should have allowed her daughter to appear and present evidence as the tenant’s “authorized representative” at trial. But Ingram faced two major problems. First, the eviction rules are different in Justice Court and County Court when it comes to non-attorney representation.

Second, she was the only one with personal knowledge of the facts the tenant might want the trial court to consider. Yet she chose not to appear to present any of those facts.

Section 24.011 of the Texas Property Code provides that “…in eviction suits in the Justice Court, parties may represent themselves or be represented by their authorized agents, who need not be attorneys…” The trial, which was the subject of the appeal, however, occurred in the County Court at Law. That same section of the Property Code provides that “… in an appeal to the County Court, however, only an owner of a multifamily residential property or a property owner that is a business entity may be represented by a non-attorney agent…”

Ingram’s mistake was that she relied upon a statutory provision that only applies to business entities or owners of multifamily residential property. Ingram was an individual

tenant, and therefore neither.

There are two key take-aways from the Ingram v. Barragan case. First, always read the statutes and rules upon which you intend to rely. They rarely have universal application to all persons and factual scenarios. Second, realize that you need to be well prepared for your day in court, which needs to be taken very seriously.

The case of Eckman v. Northgate Terrace Apartments was an eviction appeal from a County Court at Law of Travis County. It was appealed to the Third Court of Appeals in Austin, which filed its opinion June 28, 2018.

Anthony Eckman appealed the trial court’s judgment granting possession of an apartment he occupied to Northgate Terrace Apartments, LLC. The case addressed some interesting issues concerning ownership of the apartments and assumed name usage. When the lease was entered into, “Northgate Terrace Apartments” was designated as the owner of the leased premises. Jelita Mills and her husband, Ronald Mills, owned the premises at the time the lease was signed. In 1996, they had filed an assumed name certificate in which Ronald Mills identified Northgate Terrace Apartments as his assumed name. Such certificates, however, expire after 10 years.

In February 2016, before the duration of the assumed name certificate had expired, the Millses sold the premises to a third-party, “Northgate Terrace Apartments, LLC.” That occurred while the eviction trial was pending in the County Court at Law. The tenant, Eckman, contended the entity that filed the eviction suit, the one that had no LLC in its name, had no standing to file the eviction case. He claimed the court lacked jurisdiction. The court pointed out that a plaintiff ’s failure to have a valid assumed name certificate on file is

not a jurisdictional issue but rather a capacity issue. Legally, the difference would be whether one would have an opportunity to cure the expired certificate or whether the case would have to be dismissed.

The tenant, Eckman, did not take action until after Jelita and Ronald Mills had sold the apartments to Northgate Terrace Apartments, LLC. After that sale, the parties amended the pleadings, substituting the LLC for the individual (Ronald Mills) who

had owned the assumed name of Northgate Terrace Apartments.

The court notes the record clearly demonstrates the correct plaintiff (i.e., the owner of the premises) has been involved since the filing of the original petition. The court also notes “…because Jelita and Ronald Mills were the owners of the premises at the time the lease was executed and at the time the suit was filed, they had standing to maintain the suit, despite the misnomer…”

The Eckman case appears, from language in the opinion, to have had the TAA lease as the controlling agreement. There is an interesting discussion in the appellate court opinion about the month-to-month

automatic renewal that occurs at the end of the lease term, (under paragraph 3 of the TAA lease), unless either party gives the requisite notice of termination or intent to move out as required by paragraph 37 of the TAA lease.

Here, Eckman sought a reversal of the County Court at Law judgment in favor of the landlord by arguing the notice of non-renewal - given to him by the landlord - was ineffective under the provisions of paragraph 37.

The appellate court ruled while paragraph 37 of the lease requires a tenant to obtain from the landlord written acknowledgment of receipt of the tenants’ 30-day notice of intent to move out, the lease does not impose the same burden on the landlord. To be effective, the landlord’s notice of termination does not require a written acknowledgment of receipt by the tenant.

A key take-away from this case is always read your lease. The same obligations that apply to one party may not apply to the other.

The case of Schor v. U.S. Bank NA generated another interesting 2018 appellate opinion.

This August 9, 2018, decision comes from the Seventh Court of Appeals in Amarillo. It involved an appeal of a case from a County Court at Law in Denton County, Texas.

The Schor case was an appeal from a forcible detainer suit concerning the adequacy of the notice to vacate.

The tenant argued the notice was inadequate and that she should win as a result. The Court of Appeals determined otherwise.

To begin with, the appellate court noted the facts and procedural background were not in dispute. The only matter at issue, it noted, is whether U.S. Bank provided proper notice to vacate as required by Section 24.005 of the Texas Property Code.

This eviction lawsuit did not involve a lease, rather a change of ownership of the premises following

To be effective, the landlord’s notice of termination does not require a written acknowledgment of receipt by the tenant.

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“Contrary to common sense, the notice to vacate was mailed to the property address…”

a foreclosure sale. Kristin and William Schor were purchasing the premises.

They did not adhere to their contract, which led to a foreclosure by the lender. Following foreclosure, the Schors remained in possession, and legally became what are known as “tenants at sufferance.” U.S. Bank became the new owner at the foreclosure sale after the old owners, the Schors, were foreclosed upon. The bank no longer wanted the Schors to occupy the premises, so they gave them a three-day notice to vacate addressed to Kristin Schor, William Schor and “OCCUPANT.” Contrary to common sense, the notice to vacate was mailed to the property address, by both certified mail - return receipt requested, and “regular mail.” The certified mail notices were returned, undelivered.

The notices to vacate sent by regular mail were not returned.

At trial, William Schor testified that he never received the notice sent by regular mail.

Kristin Schor, however, did not testify. As a result, only the testimony of William Schor was presented at trial regarding the adequacy of the notice to vacate.

The appellate court discussed the acceptability, under the statute, of the giving of a notice to vacate by either regular mail, registered mail, or certified mail - return receipt requested, all of which must be sent to the premises in question. Mailing, delivery and receipt became the issue here.

First, the appellate court noted that when a letter, properly addressed and postage prepaid, is deposited with the United States Postal Service, there exists a presumption that the notice was duly received by the

addressee. The court went on to state that this presumption, however, may be rebutted by an offer of proof of non-receipt. In the absence of proof of non-receipt, said the Amarillo Court of Appeals, the presumption stands and has the force of a rule of law.

U.S. Bank took the position that section 24.005(f ) of the Texas Property Code requires only that notice be provided, not that the tenant-at-sufferance actually received the notice.

Essentially, U.S. Bank contended that

proof of sending notice is sufficient and that receipt is irrelevant. “While we disagree with U.S. Bank’s position that “receipt” is irrelevant, we do find the evidence is legally and factually sufficient to establish statutorily adequate service of notice to vacate pursuant to section 24.005…”

Remember, the certified mailings in this case were returned, undelivered. The Court of Appeals stated, therefore, that it was confronted with actual evidence establishing that the

certified mail sending of the notice to vacate was returned to the sender without being claimed by the addressee. In such circumstances, the unclaimed notice does not establish effective notice.

With regard to the mailings by “regular mail,” the evidence was clear William Schor resided at the address in question. He testified at trial that he never received the notice by regular mail. As such, the presumption of delivery to him was rebutted based on William Schor’s offer of proof of non-receipt.

William Schor’s testimony, however, did not establish he was the only occupant of the home when the notice was sent. He also failed to establish he was the only person who could have received the notice if it was delivered as addressed. There were two other potential addressees who could have received the notice: Kristin Schor and OCCUPANT. The court ruled that in the absence of evidence that none of the addressees received the notice, the presumption the notice was duly received by an addressee, at the premises in question, still exists.

The presumption was not rebutted and, therefore, is legally and factually sufficient to satisfy the statutory requirements of the Property Code.

The key take-away of this case is bad things can and do happen when notices to vacate are mailed. Personal delivery to the premises, even if taped to the inside or outside of the main entry door, is far and away preferable.

The case of Moore v. Subia also involved delivery of notices by the landlord. This was another opinion from the San Antonio Fourth Court of Appeals, delivered and filed May 16,

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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2018. It was an appeal from a County Court at Law in San Antonio.

In the Justice Court, David Subia brought a forcible detainer action against Anthony and Joann Moore.

Judgment for possession plus attorney fees was awarded to Subia in the Justice Court. The Moores appealed.

Evidence showed that the Moores had a six-month lease to rent a parcel of real property owned by Subia, which was adjacent to Subia’s residence. At the end of the six-month term, the Moores continued in possession (while paying rent each month) but became holdover tenants by remaining on the property without entering into a new lease.

The lease between Subia and the Moores did not contain an automatic renewal provision. The lease in question did not state that if the tenant holds over after the expiration of the lease, the lease will automatically convert the agreement to a month-to-

month tenancy. It is also clear Subia and the Moores did not enter into a new lease following expiration of the original lease.

In fact, following expiration of the original lease, the Moores continued to possess the property and pay monthly rent, which Subia accepted.

At the end of July 2015, the original lease expired. In early February 2016, Sylvia advised Mr. Moore that he had plans to move his parents onto the subject property, and that the Moores needed to move out by April 2016. The Moores did not surrender possession of the property.

The appellate court commented how the Texas Supreme Court had established a common-law holdover rule. Under that rule, when the landlord has knowledge of the tenants’ possession, and continues to accept the rent without objection to the continued possession, the tenant becomes a tenant-at-will. Under that scenario,

the terms of the prior lease will continue to govern the new arrangement absent an agreement to the contrary.

This case is interesting because it requires two notices before the owner can regain possession when there is an at-will tenancy. First, the owner must make demand upon the tenant to surrender possession of the property.

Following that demand, the tenant must continue to hold over. Second, after a notice to terminate the tenancy-at-will is given, a notice to vacate must also be given. Stated another way, due to the at-will nature of the tenancy (because the lease contained no automatic renewal provision), the at-will tenancy created by the payment and acceptance of rent needed to be terminated under Section 91.001 of the Texas Property Code.

Once that is done, a written notice to vacate follows. The court noted, however, the written notice to vacate is not a step for terminating the lease.

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It is a separate notice, required for obtaining possession of the premises via forcible detainer once the lease has been terminated.

The San Antonio Court of Appeals noted that unlike the notice to vacate, the Property Code does not require the landlord to give a holdover tenant written notice of his intention to terminate the lease or a month-to-month tenancy.

Another interesting twist to the Moore case concerns the delivery of the notice to vacate. Noteworthy it is the court’s discussion of the posting of the notice to vacate on the inside of the Moore’s front gate.

Subia testified that on the day he posted the notice, there was a lock on the Moore’s gate for which he did not have a key. Because the gate was locked, Subia could not enter, and so, he affixed the notice inside of the gate because Subia was able to reach the inside of the gate with his hand.

The court noted a reasonable jury could have concluded the Moore’s front gate constituted the “main entry door” of the premises. The court referred to Section 24.0061(a) of the Texas Property Code, which defines “premises” as “the unit that is occupied or rented and any outside area or facility that the tenant is entitled to use under a written lease.”

The key take-away from the Moore case is compliance with the law is essential. Here, the law created the agreement between the parties since the expired document itself did not. Also, the law contained a definition permitting the interpretation that a locked gate becomes the main entry door.

In conclusion, the foregoing discussion illustrates how the facts and issues determining the ultimate outcome of a lawsuit are often not what one would expect. Without a doubt, calendar year 2019 will bring more interesting legal opinions relating to evictions. Not only that, but 2019 is a year in which the Texas Legislature will be in session.

Stay tuned.

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Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

E Electric-Contractors

All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Lightning Electrical, LLC Rick Morgan 512-642-4417

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Electric-Equipment & Supplies

HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Electronic Rent Collection ResMan Catherine Rodriguez 972-349-1406

Elevator Service & Repair Oracle Elevator Company Adam Brazauski 210-254-5996

Emergency Phones

Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273 Singkt Solutions LLC John Victorian 512-599-9800

Emergency Water Services Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Products and Services

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Employment Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

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The Personnel Store, Inc Michael Harris 512-236-1400

Energy Auditing

1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service

1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Dara Rosales 512-434-9394

Entertainment

Apartment Life Keith Burris 817-793-9924 Broadcast Music Inc. Jessica Frost 615-401-2873

Evictions Products and Services

Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 TMHA DJ Pendleton 512-459-1221 Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399

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Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair

Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

F Fair Housing

TMHA DJ Pendleton 512-459-1221 Warren Law Firm Bill Warren 512-347-8777

Fences & Rails 2 S-D, Inc

Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Financial Planning

CashFlow Pros, LLC Sterling Cooper 512-253-8509

Financing

CBRE Capital Markets Peter Gineris 915-585-3883

Fire Alarm System Monitoring

Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems

Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788 Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers

Ace Fire Equipment Ashley Stein 512-835-2020 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration

Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227

Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-368-8376 JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 United Water Restoration Group of Austin Belinda Hammock 512-813-0501

Fire Sprinkler SystemsInstallation Service & Inspection

Ace Fire Equipment Ashley Stein 512-835-2020 American Fire Systems Cody Huff 713-466-9898 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration

Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501

WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Fitness Design & Management

Advanced Exercise Ryan McAfee 512-800-0959 Fit Supply Somer Turner 512-971-7399 Nfinite Pursuit Jackson Belcher 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation

Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood

The Residential Perimeter Security Specialists

Floor King, Inc Roy Whitaker 512-346-7034 Westlake Home & Commercial JT Hasty 512-280-1649

Floorcovering Manufacturer

Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833 Shaw Industries Ann Hamilton 972-567-6767

Flooring-Vinyl/Laminate

Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Davati Group Adam Clark 512-371-6096 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Readers Wholesale Jason May 713-224-8300 Westlake Home & Commercial JT Hasty 512-280-1649

Foundation Contractors

Church Foundation Repair Stephanie Meatto 713-468-8400 Foundation Specialist Inc Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Camp Construction Peter Flynn 512-394-1111 Westlake Home & Commercial JT Hasty 512-280-1649

Furnished Apartments

Furniture Options Sareena Johnson 800-894-9686 Linfield Design Associates, Inc. 512-458-2137

Furniture-Outdoor

America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

Furniture-Outdoor Park

Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals

Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189

www.austinestategate.com anthony@austinestategate.com

Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales

Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Products and Services

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers

Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

JANUARY / FEBRUARY /

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Garbage Collection

Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Ben Bracher 512-243-2833 Texas Disposal Systems 512-421-1300

Gates-Automatic & Manual

Products and Services

48

Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Ed Lammer 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors

2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Dennis Bartley 512-303-9688 Blackmon Mooring of Austin Dara Rosales 512-434-9394 BR Texas Richard Riley 210-504-4630 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847

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FIDUS Construction Services Lauren Hudler 512-607-5897 Foundation Specialist Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Norman Construction Rodney Burris 972-745-7273 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Smart Companies, Inc Misty Garwood 512-452-4554 State Contractors, LLC Creston Simmons 512-960-2484 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 The Steam Team Ashtynn Bennett 512-739-7237 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649 Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036

Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

H

Golf Cars & Carts-Rentals Golf Cars of Austin Trenton Johnson 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Trenton Johnson 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts

Camp Construction Peter Flynn 512-394-1111 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 Keith Barker Roofing & Solar Keith Barker 512-447-7663

Handyman

Westlake Home & Commercial JT Hasty 512-280-1649

Hardware

HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Heating Systems-Dealers Trane Joanna Sturgis 469-289-8356

Heating SystemsService & Repair Flo-Right LLC Steven Wood 512-590-9796 Indigo Austin 303-809-2401 Trane Joanna Sturgis 469-289-8356

Heating SystemsSupplies & Parts

HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Trane Joanna Sturgis 469-289-8356

Holiday Lighting

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC

All-Cor Services Steve Wingo 512-826-4542 Altruistic AC & Heating LLC Les Sariol 512-581-1719 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356 Westlake Home & Commercial JT Hasty 512-280-1649

I Inspections

Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance

Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 LeaseTerm Solutions Hailey Scott 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial

Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Insurance Claim Recovery Support Scott Friedson 512-904-9900

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health

Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property

Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter

Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Interior & Decorator Service

Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 Laura Burton Interiors Laura Burton 512-322-9888 Linfield Design Associates, Inc. 512-458-2137 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Group Sarah Garman 206-757-4830

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing Costar David Arnold 512-865-0483 ForRent.com 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Respage Linda Lunn 800-390-1776

Internet-Service Providers Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers

Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair

Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment

Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 Westlake Home & Commercial JT Hasty 512-280-1649

J Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service

ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Products and Services

L Land Excavation/Fill

Construction EcoServices Dan Conaway 512-417-4586

Landscape - Lighting

CSI LED Valerie Applegate Applegate 281-741-2295 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Contractors

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Native Land Design Chris Rhodes 512-918-2270

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US Lawns Jonathan Garcia 512-529-3321 Westlake Home & Commercial JT Hasty 512-280-1649

Landscape Installation & Maintenance

JMI Contractors Grant Jacobs 210-492-8181 Sungrow Landscape Services Patrick Goulding 512-331-1700 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Products and Services

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Contractors & Maintenance

Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Stephen Connell 512-263-3669 JMI Contractors Grant Jacobs 210-492-8181 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

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PS Landscapes, Inc Terri Needham 512-335-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscaping-Designers

Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Stephen Connell 512-263-3669 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing

AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786 Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry Equipment-Sales

AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co Jason Carter 512-836-8925

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033 ResMan Catherine Rodriguez 972-349-1406

Leasing Specialist

BG Multifamily Nikki Burleson 512-481-1234 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Legal Service

Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/ Attorneys At Law

The Daves Law Firm John Daves 512-346-6000 TMHA DJ Pendleton 512-459-1221

Light Bulbs

CSI LED Valerie Applegate Applegate 281-741-2295 Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor

CSI LED Valerie Applegate Applegate 281-741-2295

Lighting Fixtures & Supplies

CSI LED Valerie Applegate Applegate 281-741-2295 Ferguson Facilities Supply 888-334-0004

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Lightning Electrical, LLC Rick Morgan 512-642-4417 Maintenance Supply HQ Scott Credeur 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Sun Signs Bill Holloway 512-326-2451

Locators

Apartment Experts Companies Bryan Tindall 512-372-8700 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 ForRent.com 512-326-1133 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Locks

Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Magazine-Apartment Listings

ForRent.com 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service

A-1 Services Maintenance Contractors Ron Little 512-443-2222 BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473 Integro Roofing Harley Coons 512-659-2038 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 Westlake Home & Commercial JT Hasty 512-280-1649

Maintenance Supplies

Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar Verlin Merkel 800-345-3002

Make Ready Service

ATX Unlimited David Cisneros 512-736-9929 BG Multifamily Nikki Burleson 512-481-1234 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Texas State Painting & Cleaning Ronald Chavez 512-945-9541 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 UCS Ben Wells 512-385-6600

Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730 Austin Investor Interests Robin Davis 512-261-0100 ResMan Catherine Rodriguez 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Conversion Logix Denise Champion 866-297-4914 Rentping Mike Wittmann 402-570-0648 Smart City Locating Kendall Simpson 512-815-2317 Threshold Agency, LLC John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor

Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc Susan Bishop 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036 Westlake Home & Commercial JT Hasty 512-280-1649

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N

Mobile Advertising

Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications

Apartment Mobile Apps Andrew Barber 512-431-7161

Mold-Remediation

Products and Services

Belfor Property Restoration Thomas Hannan 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Infinite Capital Construction Chris Macias 512-368-3854 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control

Blackmon Mooring of Austin Dara Rosales 512-434-9394 Green Garbology Steve Inmon 888-546-1299 ScentAir Beverly Boyd-Miller 512-797-4503 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Office Equipment & Supplies

Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture

Longhorn Office Products Billy Lyles 512-672-4567

Overhead Doors

Cedar Park Overhead Doors Don Grenier 512-335-7441

P

Mold-Testing

United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

Movers

3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178 Westlake Home & Commercial JT Hasty 512-280-1649

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Package Storage Solutions D2D Direct, LLC Misty Black 512-966-3390 Innovative Package Management Shannon Wright 520-784-4155 ZipcodeXpress Inc Albert Zheng 512-468-8368

Paint Sales

Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors

2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ai Painting Services Kara Marquez 512-660-2202 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 ATX Unlimited David Cisneros 512-736-9929 Bartley Construction Dennis Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 BR Texas Richard Riley 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Colors Unlimited Rob Tatrow 512-339-3023 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Bill Holcomb 512-250-9478 Indigo Austin 303-809-2401 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994

Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690 Smart Companies, Inc Misty Garwood 512-452-4554 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Texas State Painting & Cleaning Ronald Chavez 512-945-9541 Westlake Home & Commercial JT Hasty 512-280-1649 Whitestone Bathroom Solutions Paul James 512-710-8554 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint-Equipment & Supplies

Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350 Wilmar Verlin Merkel 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Contractors Asphalt Randy Welch 512-388-9540

IAM Facility Solutions Alfredo Madrid 312-613-4633 Integrity Paving & Coatings Bill Holmes 512-853-9009 LawgicNet - Parking Lot Certification Robert Kowalski 866-338-7511 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Paving Contractors

A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500 Contractors Asphalt Randy Welch 512-388-9540 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Personnel Services

BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service

Absolute Pest Management Tony Ragan 512-444-0262 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah DiCicco 512-288-1007

The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Myrna Salinas 512-476-2847

Pet Care

Noble IonÂŽ Vanessa Grimes 214-366-7723

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Flint & Associates LLC Chad Flint 512-971-2445 Flo-Right LLC Steven Wood 512-590-9796 Fox Service Company James Bagby 512-442-6782 Rago Personnel LLC Johnny Ramos 512-378-0690 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527 Westlake Home & Commercial JT Hasty 512-280-1649

Plumbing-Equipment & Supplies

Ferguson Facilities Supply 888-334-0004

D2D Direct is an off-site parcel management system specializing in package delivery for multifamily properties. Our hassle-free approach eliminates resident deliveries to the leasing office and frees up staff to focus on more important property management responsibilities.

Now Operating in Williamson Co. - Contact Us for Details Phone: 512-966-3390 Email: customer.support@d2d-direct.com Website: www.D2D-Direct.com

HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Pole & Exterior Lighting Install & Repair

Westlake Home & Commercial JT Hasty 512-280-1649

Pool Compliance

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance

Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service

Alpha Paving Industries LLC Bobby Edwards 512-605-9937 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 IAM Facility Solutions Alfredo Madrid 312-613-4633 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Roto-Rooter Service Co Jason Carter 512-836-8925

Texas Materials a CRH Company Amanda Seamans 512-861-7100 The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Products and Services

Private Investigations

Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc Don McGraw 512-454-8684 Print Graphics Travis Etie 512-892-3333 Visual Marketing Ann Poehl 512-580-5728

JANUARY / FEBRUARY /

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Property Management

JLD Apartment Consulting Services John Dennis 512-345-1673 Multifamily Consulting Group Chad Christian 281-710-3800 National Valet Trash Mike Hurrell 512-859-3770 The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040

R Real Estate-1031 Exchange TMHA DJ Pendleton 512-459-1221

Products and Services

Real Estate-Consultants

JLD Apartment Consulting Services John Dennis 512-345-1673 Lifestyles Unlimited Julie Murphy 210-787-2235x1414 Schultz Associates Ltd Barbara Schultz 480-656-5236

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414 The Daves Law Firm John Daves 512-346-6000

Real Estate-Reports

Austin Investor Interests Robin Davis 512-261-0100

Real EstateResidential Sales

Apartment Experts Companies Bryan Tindall 512-372-8700 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178

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Recycling Services GLR Valet Alex Guzman 512-694-3193 Green City Recycler Sam Ebenezer 240-481-9532 Republic Services Carra Haggberg 512-247-5647

Remodeling

Linfield Design Associates, Inc. 512-458-2137 Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751

Renaissance Contracting, LLC Anthony Mullens 512-691-9047 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations

Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Brooks Laser 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Indigo Austin 303-809-2401 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417 Linfield Design Associates, Inc. 512-458-2137 One Eighty Construction Travis Case 512-480-8094 PCI Texas Jeff Pancone 512-983-6831 Pure Basin Services Joseph Benigno 210-422-2294 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 State Contractors, LLC Creston Simmons 512-960-2484 The Container Store Stephanie French 972-538-6600

TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renter Insurance

Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880 RealPage, Inc Stacey Blackwell 972-820-3000

Replacement Windows

Westlake Home & Commercial JT Hasty 512-280-1649

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing

Ai Painting Services Kara Marquez 512-660-2202 Centex Painting, Inc 512-554-8303 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690

WE FURNISH MULTI-FAMILY

For Purchase: Modeleasy • Custom Models • Clubrooms • Leasing Offices • Business Centers For Rent: Furniture Packages • Resident Referrals • Models Dallas Showroom 15101 Midway Road 972-385-3204 • 877-906-1299 info@furniturebycharter.com

FurnitureByCharter.com Westlake Home & Commercial JT Hasty 512-280-1649

Retaining Walls

Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

Risk Management

LeaseTerm Solutions Hailey Scott 888-814-6950 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control

Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah DiCicco 512-288-1007

Roof Waterproofing

Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048x101 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479 Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants

Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services

Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Heritage Construction Co, LLC Terry Harrison 512-528-5559 Infinite Capital Construction Chris Macias 512-368-3854 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753 Rago Personnel LLC Johnny Ramos 512-378-0690

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 State Contractors, LLC Creston Simmons 512-960-2484 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Cleaning

Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Contractors

2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663 Alpha Roofing Industries, LLC Peter Brady 512-587-0898

JANUARY / FEBRUARY /

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Products and Services

56

Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 GPS Roof Leak Repair Trey King 888-958-5048x101 GreenTech Roofing Brooke Bruce 713-675-7663 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Terry Harrison 512-528-5559 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753

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Protractor Services Rebecca Harris 512-845-6751 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220 Woods General Contracting, LLC John Woods 817-203-8710

Roofs-Materials

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GreenTech Roofing Brooke Bruce 713-675-7663 Integro Roofing Harley Coons 512-659-2038 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

S Satellite TV

Kadirnet, LLC Shanna Price 512-997-9774

Screens-Door & Window

1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Westlake Home & Commercial JT Hasty 512-280-1649

Security & Surveillance

ADT Security Services Allen Junek 210-889-3728 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375 Assa Abloy Brooke Bastin 210-243-6513 Compound Security Specialist Robert Palmerton 512-444-4283

Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Singkt Solutions LLC John Victorian 512-599-9800 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Cameras

ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Singkt Solutions LLC John Victorian 512-599-9800

Security Deposits

Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988

Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Systems

ADT Security Services Allen Junek 210-889-3728 Assa Abloy Brooke Bastin 210-243-6513 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Kastle Systems Sultana Nailor 713-620-6748 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors

Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038

Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair

Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Shower Pans

Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding-Contractors

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Bill Holcomb 512-250-9478 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751 Westlake Home & Commercial JT Hasty 512-280-1649 Whitestone Bathroom Solutions Paul James 512-710-8554

Signs

Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 Signs West Jim Ashley 512-282-5001 Sun Signs Bill Holloway 512-326-2451 Texas Materials a CRH Company Amanda Seamans 512-861-7100

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment

Alarmtechs, Inc Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Cody Huff 713-466-9898

Sprinklers-Garden & Lawn

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services

BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

www.ameristarglass.com PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Stairs

TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Storage Unit Facility

Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor

2 S-D, Inc Kevin Seelhammer 830-627-2734 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-607-5897 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair

Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems

Guardian Water & Power, Inc Mark Mathis 512-743-6663 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000 TMHA DJ Pendleton 512-459-1221

Swimming Pool & Patio Furniture-Dealers

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 TMHA DJ Pendleton 512-459-1221

Swimming PoolContractors

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

JANUARY / FEBRUARY /

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Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Gilda Garcia 512-647-8167 Hines Pool & Spa Andy Hines 512-873-8565 Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation

Products and Services

BR Texas Richard Riley 210-504-4630 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000

T Tax Consultants

Allshouse Group Kurt Allshouse 713-353-2556 Five Stone Tax Advisers JD Garcia 512-833-5829 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy

CSSI-Cost Segregation Services, Inc. Joseph Beggins 832-690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

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Telecommunications Service Kadirnet, LLC Shanna Price 512-997-9774 Kings III Emergency Communications Gary Weldon 512-992-4134 Singkt Solutions LLC John Victorian 512-599-9800 Slingshot, Inc Kourtney Hunt 512-290-9001

Telephone-Answering Service

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Service

Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Television

Kadirnet, LLC Shanna Price 512-997-9774

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel

BG Multifamily Nikki Burleson 512-481-1234 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369 TMHA DJ Pendleton 512-459-1221

Termite Control

Absolute Pest Management Tony Ragan 512-444-0262 Diligent Services 800-345-4436 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Myrna Salinas 512-476-2847

Tile and Grout Cleaning

Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationCeramic Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic

Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Westlake Home & Commercial JT Hasty 512-280-1649

Towing-Impound Service

A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service

A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation

Capital Metro Lonny Stern 512-389-7509

Trash Containers Green Garbology Steve Inmon 888-546-1299

Republic Services Carra Haggberg 512-247-5647

Trash Hauling

Bio-One Austin George Morrison 512-897-9193 Central Texas Refuse, Inc Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Carra Haggberg 512-247-5647 The Junkluggers of Austin Laura Chavez 512-638-0310 Valet Living Linda Izaguirre 877-574-2587 Waste Connections Kim Stone 512-251-5622 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal

Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Pro Valet Trash Patrick Kelley 512-751-2900 Rago Personnel LLC Johnny Ramos 512-378-0690 Republic Services Carra Haggberg 512-247-5647 The Junkluggers of Austin Laura Chavez 512-638-0310 Waste Consolidators, Inc Ken Garst 480-897-3601 Westlake Home & Commercial JT Hasty 512-280-1649

Tree-Insect & Disease Control

Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 Pest Management, Inc Sarah DiCicco 512-288-1007

Tree-Maintenance Service Austin Tree Surgeons Brad Ridenhour 512-301-4400

Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Trophies & Plaques

Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service

Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management

Guardian Water & Power, Inc Mark Mathis 512-743-6663 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing

Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant

EnergyLink Rob Porras 713-416-2677 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash

Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193 Invisible Waste Services Mike Miller 281-936-1410

National Valet Trash Mike Hurrell 512-859-3770 Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Value Waste Services John Claybrook 469-363-8018 WeDoTrash Eric Leonard 281-783-6123

Valet Waste Pick Up

Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Invisible Waste Services Mike Miller 281-936-1410

JANUARY / FEBRUARY /

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National Valet Trash Mike Hurrell 512-859-3770 Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Linda Izaguirre 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Eric Leonard 281-783-6123

Vending

American Beverage Consolidators DAnne Doga 512-418-1160

Video Productions ForRent.com 512-326-1133

W Products and Services

Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental

Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

Washer/Dryer-Sales

Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274

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/ W I N D O W O N R E N TA L H O U S I N G

Ferguson Facilities Supply 888-334-0004 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting

Green Garbology Steve Inmon 888-546-1299 National Valet Trash Mike Hurrell 512-859-3770 Waste Management Jeremy Croke 512-743-0730

Waste Disposal/Recycling

Garbage Grabbers Valet Trash Kacie West 512-299-1609 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900 Texas Disposal Systems 512-421-1300 Waste Away, LLC Ron Walser 866-999-2929x704 Waste Connections Kim Stone 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Jeremy Croke 512-743-0730

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply 888-334-0004 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Water Quality Pond-Maint/ Renovation Pure Basin Services Joseph Benigno 210-422-2294

Water-Conservation

Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991 HydraMetrics John Miller 651-653-6845

Water-Extraction

Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Elite Apartment Services Jeff Bridwell 512-415-9868 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Roto-Rooter Service Co Jason Carter 512-836-8925 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Westlake Home & Commercial JT Hasty 512-280-1649

Web Site Communication PERQ Cheryl Leonard 512-409-5446

Welding

Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 TBC Services, LLC Tom Burghart 512-217-8020

Westlake Home & Commercial JT Hasty 512-280-1649

Window Cleaning

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings

Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Some of the services we Some of the provide: services we provide: •Housekeeping

•Make Ready •Housekeeping •Maintenance •Make Ready •Painting •Maintenance •Bathtub •Paintingand Countertop Restoration •Bathtub and Countertop •Ground Keeping Restoration •Ground Keeping •Carpet Cleaning •Floor Cleaning •Carpet Cleaning •Wood Vinyl Floor •Floor&Cleaning Installation •Wood & Vinyl Floor •Remodeling Installation •Drywall repair •Remodeling •Masonry •Drywall repair •Carpentry •Masonry and more..

•Carpentry and more..

At Rago Personnel LLC we At Rago Personnel LLC we strongly believe in adding strongly believe inservices adding value with quality value with qualitycustomer services service. and exceptional and exceptional customer service.

Rago Personnel LLC Rago Personnel LLC

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