Window on rental housing - January/February 2017

ON RENTAL HOUSING

JAN FEB 2017 THIS ISSUE:

PROFESSIONAL of the

YEAR Awards

16 P.

18 Doc & Gayle Young Food Drive 28 Larry Niemann Fall Golf Classic 31 Maintenance Huddle T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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• Structural Repairs • Masonry & Metal Repairs • Paving & Concrete • 24/7 Catastrophe Response & Reconstruction

• Excellent Customer Service

• Expert Project Management

• Diverse Multifamily Experience

• Budget Conscious Proposals

• Outstanding Communication

• Project Value Engineering

• Detailed Scopes of Work

• Dedicated Site Supervision

WHY GAGE? We vow to serve multifamily properties with the same expertise, passion and quality we’d provide our own family.

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ryan.harmon@gagemultifamily.com | Cell: 512.906.9905

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CONTENTS JANUARY / FEBRUARY 2017 ISSUE

FEATURES 18 Doc & Gayle Young Food Drive

28 Larry Niemann Fall Golf Classic

31 Maintenance Huddle

AAA Celebrates Maintenance Personnel

11 PAC Austin

27 2017 Solt

13 Thank You

32 TAA Plans

Donation form

to AAA Sponsors

Scholorships

Upgrades

to Click & Lease Program

22 TAA Olin Steele Nominees

AAA 2016 Holiday Gala AAA celebrates the season at the annual Holiday Gala Winter Wonderland!

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34 AAA Lyceum Scholars

22 Supplier Career Fair

35 Vegas Night Registration

23 Customer Service

Tips from the Silver Screen

38 Pro Credential Courses

JANUARY / FEBRUARY /

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Austin Apartment Association 2 0 1 6 -2 017

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

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2016 AAA Professional of the Year Awards

IN EV E RY I SSUE 5 6 7 8 12 14

Leadership Calendar President’s Perspective Industry Update Diamond Sponsors

36 37 40 44 46

New Members

Education Opportunities Webinar Wednesdays Law in Order Market Report Products/Services Directory

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com

IFC Austin Energy

27 CORT

39 FSI Construction

Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

1

Gage Multifamily

45 CSC Service Works

2

Camp Construction

30 Compound Security Specialists

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com

8

CORT

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.graphicengine.net

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ADVE RTI SE R I N DE X

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10 Ameristar 15

Charter Furniture

15 Maintenance Supply Headquarters

33 Century A/C Supply 34 BG Staffing 37 Ameristar 37 Austin Estate Gate 39 WASH Laundry

49

Austin Energy

60 Impact Floors 61 Dixie Carpet Installations Inc. OBC TPI Construction & Paintng

The advertising and article submission deadline for the March/April 2017 issue of Window on Rental Housing is January 20, 2017. The advertising and article submission deadline for the May/June 2017 issue of Window on Rental Housing is March 22, 2017. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2016- 2017 EX ECUTIV E COMMIT TEE

2016-2017 BOARD OF DIRECTORS Angel Davila, CAPS, CAMT, SKLD Mechanical Victoria Dries, CAPS, Churchill Forge Properties Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Kara Haines, MAAC Susan Matheny, CAM, CAPS, Austin PMA LLC

Theresa Ebner,

Dwayne Stewart

Sam Levassar, CAS

Renee Zahn,

CAM, CAPS,CPM LDG Development President

Churchill Forge Properties President-elect

Camp Construction Vice President

CAM, NALP, ARM, CPM Greystar Secretary/Treasurer

Stephanie Naylor, CAS Carpet Warehouse Terri Needham, CAS, PS Landscapes Stephani Park, Oden Hughes Management Christi Pyle, CAM, CAPS, Northland Investment Kay Sachs, CAS, HD Supply Christy Sanchez, CPM, Alliance Residential Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAMTII, Century A/C Supply Katya Watson, CAM, Greystar Ben Wells, CAS, UCS

Colleen Grahn, CAPS

Karen Temborius,

Gus Villegas

Berkshire Property Advisors VP at Large

CPM Westdale VP at Large

Merge Management Immediate Past President

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Membership Go-Getters Toni Rackley Haydee Scott

Products & Services Council Sam Levassar, CAS, Chair Eric Watson, CAMT, CAMTII Chair-elect Shonna Schneider, CAS, Vice Chair Terri Needham, CAS, Immediate Past Chair

Sandy Eckhardt (12-13)

Joy Lamb, CPM (03- 04)

Robbie Robinson (14-15)

John Raper (04-05) Debi Wehmeier, CPM (05-06)

Gus Villegas (15-16) *deceased

C OMMI T T EE CHAIR PER SONS Austin Supervisors Council Missy Sterns, CAPS Katya Watson, CAM Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud Stephanie Naylor, CAS Community Outreach Michael Garcia, CAM, CAPS Anna Samaratunga Kara Stevens, CAM Education Victoria Dries, CAPS Adrian Garcia, CAM, CAPS Christi Pyle, CAM, CAPS

Food Drive Kim McGregor Stephanie Naylor, CAS Paige Russell, CAM Ben Wells, CAS Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Gus Villegas Legislative Stephani Park Christy Sanchez, CAM, CPM Karen Temborius, CPM

Membership Ambassadors Rene Flores, CAS Ryan Harmon, CAS NEXTGEN Brian Hackworth, CAS Josh Nichols Political Action Sandy Eckhardt Robbie Robinson, CAM, CAPS, ARM

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth, CAS Ryan Harmon, CAS Josh Nichols Lindsey Osborne

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

JANUARY / FEBRUARY /

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Calendar of EVENTS JANUARY 2017

FEBRUARY 2017

DATE EVENT

PLACE

2

AAA office closed

3

Legislative Committee – CLOSED MEETING

AAA

10

Customer Service & Managing Difficult People

TIME

AAA 8:30am-11:30am

9:30am

7

Legislative Committee – CLOSED MEETING

AAA

AAA 8:30am-11:30am

8

Leasing 101

AAA 8:30-am-11:30am

9am

8

Community Outreach Committee AAA

9

Assistant Manager Best Practices: Delinquency & Collections AAA 8:30am-11:30am

Education Committee

AAA

12pm

11

Community Outreach Committee AAA

12pm

11-13 NAA Winter Board Meeting

Charleston, S.C.

12-13 CPO Course-English

AAA 8:30am-4:30pm

17

NextGen Austin Committee

17-20 CAMT Certification Course Pt. 1

6

AAA

12pm

AAA 8:30am-4:30pm

18

Go-Getter Committee

18

Apartment PAC Austin Investors’ Reception

AAA

9am

19

AAA Lyceum

AAA

24

Microsoft Excel Basics

AAA 8:30am-11:30am

24

Microsoft Excel Intermediate

AAA

1pm-4pm

24

NextGen Selfie Stick Scavenger Hunt Banger’s

4pm-6pm

25

Executive Committee – CLOSED MEETING

25

AAA Board of Directors

AAA

26

Fair Housing Seminar

AAA 8:30am-11:30am

J.W. Marriott 5:30pm-7:30pm

Headliner’s Club

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TIME

Supplier Toolkit: Basic Organization

10

AAA office closed for MLK Day

PLACE

2

10 Ambassadors/A-Team AAA

16

DATE EVENT

9am-4pm

12pm 5pm

9:30am

12pm

14 Ambassadors/A-Team AAA 14

Education Committee

14-15 NAA Student Housing

Conference & Expo

AAA

12pm

Chicago, Il

Go-Getter Committee

AAA

15-17 TAA Legislative Conference &

Winter Board Meeting

Austin

15

9am

9am

21

Mid-Year Redbook Seminar

AAA 8:30am-4:30pm

21

NextGen Austin Committee

AAA

12pm

22

Executive Committee – CLOSED MEETING

Headliner’s Club

12pm

22

AAA Board of Directors

AAA

5pm

23

CPR/AED Seminar

AAA

8:30am-12pm

23

Vegas Night

28

ROI Exchange

Westin Austin at the Domain

Feb 28-Mar 3 CAMT Certification Course Pt. 2

AAA

7pm-10pm 11:45am-1pm

AAA 8:30am-4:30pm

President’s

PERSPECTIVE I *HEART* AAA What makes being a member of the AAA so worthwhile to you?

Theresa Ebner, cam, caps, cpm LDG Development, 2016-2017 AAA President

W

elcome to 2017! As I was sitting down to write this article, I asked myself, “what does being a member of AAA mean to me?”

While I quickly came up with a long list of things that make my membership worthwhile, I really wanted to know how some of you feel about your membership and why being involved is so important. Let me know how you’d answer these questions.

What is your favorite event or thing you do at AAA? Reaching out to the community though A-Team. This team makes special visits to onsite professionals so we can keep them up to date with all the fun events and education opportunities that are available to them.

Amanda Seamans - Account Manager, Lone Star Paving My favorite thing to be involved in is the legislative committee. When I was that brand-new member attending to get my NALP, I had no clue how much our association could impact things on a large scale with local and state government. I am also really enjoying working with the NextGen group. Even though I am too old (#ambassador) I am excited to get

young people with new and fresh ideas to help grow our association.

Renee Zahn, CPM, CAM, ARM, NALP Director – Real Estate, Greystar Real Estate Partners My favorite event is May Madness (a.k.a.) Fall Festival at the Salt Lick.

Hands down the best event in my opinion. Nothing better than BBQ, beer and good peeps.

Eric Watson - Sales Consultant, Century A/C Supply What has AAA given to you or meant to you?

It means I get to experience things I might never have tried – like teaching (Lyceum) or volunteering with a new charity (Brady’s Bridge). Love being able to try something new (like talking to legislators – yikes!) – it may not become my passion, but I’m able to try it.

Stephanie Naylor, CAS - Co-Owner, Carpet Warehouse Through interactions with many of my industry connections I have gained confidence, wisdom, and knowledge to be better leader for my team and company.

Christi Pyle - Regional Manager, Northland Investment Corporation What makes the apartment industry so special? In other words, why do you love what you do?

This is a career like no other. There are so many growth opportunities that use different skills - from operation to marketing, development, training, sales, and more. Running a property is like running your own company and every day is different.

Also, you are providing great homes to people and families, which is also rewarding.

Christy Sanchez, CAM, CPM Regional Vice President, Alliance Residential How has AAA, TAA or NAA helped you grow in your career?

Becoming involved with AAA, TAA, & NAA was single-handedly the best thing I could have done for my career.

The saying, “the more you learn, the more you earn” is an understatement and you definitely get out what you put in ten-fold. After obtaining my CAMT, CAPS, NAAEI Faculty and becoming an NAAEI Leadership Experience Graduate, it put me in a position to have employers seek me out instead of the other way around.

From my humble beginnings in the industry as groundskeeper, to the present day, I’ve had the awesome opportunity to become an AAA Board of Director member, AAAEF Board member, instructor for education courses for AAA and will be a seminar instructor at the 2017 TAA Education Conference.

Angel Davila, CAMT, CAPS, NAAEI Faculty - Project Manager, SKLD Mechanical

Being involved in the AAA is important and rewarding for you, your company, and your property.

JANUARY / FEBRUARY /

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Industry UPDATE CODENEXT, AND WATER COSTS

By Paul Cauduro, AAA Director of Government Relations Up Next: CodeNEXT

CodeNEXT aims to create a framework to improve quality of life and will be written in a way that goes beyond simply regulating where and what type of development may occur.

A city charter is the most important legal document of any city because it guides the organization, powers, functions and essential procedures of the city government. As it pertains to city planning, like nearly all charters, the Austin city charter requires adoption of a comprehensive plan and that the plan “contain the council’s policies for growth, development, and beautification of the land within the corporate limits and the extraterritorial jurisdiction of the city.”

In 2012 the Austin City Council adopted a new comprehensive plan known as “Imagine Austin” to replace the plan previously adopted in 1979 when the city’s population was less than 350,000. The process used to establish Imagine Austin took more than 2½ years and involved input taken at 220 public meetings. The new comprehensive plan is not only an update on traditional development aspects, such as where residential and commercial development and parkland area are desired, it also establishes community-defined priorities for sustainability, livability, mobility, equity and prosperity.

Adopting a comprehensive plan is just the first step of the city planning process because the Austin charter further stipulates that any rules

written in the land development code, such as building setbacks, building height and parking requirements, must be consistent with the city’s comprehensive plan. Almost imme-

diately after Imagine Austin was adopted the city embarked on the land development code re-write known as CodeNEXT. When the CodeNEXT effort began city hall observers and property owners that have gone through the process of improving their property knew that the re-write was sorely needed. The current land development code, with its 33 zoning categories, multiple layers and countless amendments, is inconsistent, difficult to understand and very hard to use.

This cumbersome code causes lengthy approval times and has been known to add tremendous cost to projects large and small alike.

As the adoption of a new comprehensive plan for the first time in more than thirty years, the CodeNEXT effort is a big deal and will affect all property owners in Austin. And, like Imagine Austin’s far reaching vision, CodeNEXT aims to create a frame-

For more information about CodeNEXT, and the impact it may have on your property, contact paul@austinaptassoc.com.

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work to improve quality of life and will be written in a way that goes beyond simply regulating where - and what type - of development may occur.

CodeNEXT will be a “form-based” code document. Unlike a traditional land development code written with parking rules, building height rules and zoning designations intended to keep incompatible land uses like housing and factories separate, CodeNEXT will codify and regulate the forms of development rather than the uses.

The move to form-based codes are intended to de-emphasize development regulation detail and add development flexibility, thereby making the code more easily understood. For example, rather than establishing density in terms of units per acre or minimum lot sizes, form-based codes use floor area ratio (FAR) and building height maximum/minimums instead.

The goal is to focus on the character of the built environment’s building size, design, street/block scale, streetscape and open space standards, as well as cohesion with surrounding development. This focus allows a variety of uses to co-locate within a zone. So long as certain design and surround-

ing character elements are met, a land owner can move forward with the project without having to obtain a zoning change or request variances.

Helping to steer the Code NEXT effort is a team of consultants and City of Austin’s Land Development Code Advisory Group (CAG). Initial release of CodeNEXT in set for January 2017.

The document release will be followed by a map that displays how and where the document will be applied to current zoning. The City Council is slated to begin the formal adoption of CodeNEXT at their December 14, 2017 meeting. The Council’s final vote is scheduled for March-April 2018.

The Austin Apartment Association will be fully engaged in the CodeNEXT release and public comment process. It is our hope that whatever gains to be made with CodeNEXT are also paired with effective planning tools and programs such as public infrastructure participation, tax abatements, and low income housing tax credits – just to name a few – so that the demand for housing, and especially rental housing, at can be effectively met in a coordinated manner.

Austin Water Cost-ofService Study Underway Austin Water, the city-owned water and wastewater utility, has begun a cost-of-service study that will establish new rates for all of its customers.

The last study was done in 2009.

To ensure the integrity of the study, and any new rates ultimately established, a group of stakeholders is meeting biweekly to discuss the study’s progress and findings. The Austin Apartment Association is a stakeholder and is participating in the biweekly meetings. To assist in the rate-study’s monitoring effort and help protect the interests of multifamily property owners, the AAA’s Board of Directors has retained the services of a consultant to examine the intricacies of the rate study. New rates are expected to be revealed by June 2017.

At the meetings held to-date, Austin Water explained how commercial customers are currently paying slightly more for water than it costs the utility to provide service, while residential customers are paying slightly less.

Currently the utility has different rates for single-family homes, apartment buildings, commercial customers and very large commercial customers, or “large volume” customers. It also has separate rates for the water it sells to 18 “wholesale” customers, including a number of municipal utility districts and municipalities that then charge their residents for the water.

Austin Water has begun a cost-ofservice study that will establish new rates for all of its customers.

For more information about this cost-of-service study, the consultant retained by the AAA, or the biweekly meetings, contact paul@austinaptassoc.com.

JANUARY / FEBRUARY /

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President Theresa Ebner and Kristan Arrona attend a fundraiser at Boggy Creek Farm for Representative Eddie Rodriguez, District 51, Texas House District. The Texas Apartment Association made a contribution to his campaign as the association has worked very well with him over the years on a number of landlord/tenant bills. In 2013, Representative Rodriguez successfully carried a bill for TAA to allow properties with sub-metered and allocated electricity to disconnect service for non-payment.

Make Your Commitment to Attend Apartment PAC Austin Investor Reception January 18, 2017 AAA members who contribute $99 or more to Apartment PAC Austin in a calendar year are invited to attend the Investor Reception. This exclusive event is one way for AAA members to network and hear from an elected official supported by the PAC share remarks about the coming issues facing the city, region and state that affect our industry.

All contributions to Apartment PAC Austin are voluntary and all levels of contribution are welcome.

Your PAC contribution can be divided into installments and paid out over several months. Make your commitment using the form in this issue, or online at: www.austinaptassoc.com/ invest-in-apartment-pac-austin.

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The Austin Apartment Association helps fight for our rights and protect our the industry, which gives us a way to make a living. Without someone fighting for our best interest, there would be rules and regulations that change the way we do business. Bottom line, without Apartment PAC Austin, the cost of doing business goes up too much and we must find ways to reduce expenses, which means reducing services or eliminating positions. An unseemly outcome for us all.

AAA President Theresa Ebner, CAM, CAPS, CPM LDG Development, Apartment PAC Austin Investor

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JANUARY / FEBRUARY /

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JANUARY / FEBRUARY /

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New MEMBERS AAA welcomes these new members who joined the association between October 1, 2016 and November 30, 2016. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

New Property Owners/ Management Company Members Boyd Properties

Number of reported units: 4

BridgeMark Capital, LLC Alan Bickerstaff Number of reported units: 14

CAF Management Cynthia Wilson

Number of reported units: 374

Santos Properties Nicole Santos

Number of reported units: 1

Star Services Wolf Metzner

Number of reported units: 1

New Supplier Members Accountant/CPA Allshouse Group Kurt Allshouse 1320 Waugh Dr, #378 Houston, TX 77019 713-396-5745 www.allshousegrp.com Insurance-Workers Comp Brown Insurance Group Cory Brown 7700 W Hwy 71, #130 Austin, TX 78735 512-523-4002 www.BrownInsuranceAustin.com

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Renovations Cinch Kit Paige Hagle 9777 West Gulf Bank, Ste 500 Houston, TX 77040 281-607-4400 CinchKit.com

Renovations PCI Texas Jeff Pancone 17807 Link Rd Lago Vista , TX 78645 512-983-6831 www.pcitexas.com

Valet Waste Pick Up Green City Recycler Michael Derosa 2817 Berry Road Houston, TX 77093 240-481-9532 www.greencityrecycler.com

HVAC SKLD Mechanical 15139 S. Post Oak Rd Houston, TX 77053 713-434-7553

Roofing Services JD Sheet Metal & Roofing Billy Gwin 104 Tradesman Dr Hutto, TX 78634 512-904-0893 www.jdsheetmetal.com Windows-Dealers Longhorn Mobile Glass Service Inc Fred Vierna PO Box 16156 Austin, TX 78761 (512) 443-9000 Dry Cleaning Services Love Lockerz Jason Jones 2401 Lake Austin Blvd Austin, TX 78703 512-913-4402 lovelockerz.com

Signs Stripe-It-Up Katie Youngblood 11675 Jollyville Rd Austin, TX 78725 512-560-3130 stripe-it-up General Contractors TiCon Texas Construction Services Trey Murphy 2335 Wirtcrest Ln, #B Houston, TX 77055 (281) 932-8521 www.ticontexas.com Valet Trash Trojan Waste Solutions Cameron McCreary PO Box 592897 San Antonio, TX 78259 844-876-5269 www.trojanwaste.com

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• 2016 AAA •

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• HY AT T R E G E N C Y •

The Austin Apartment Association celebrated seven AAA members for winning the prestigious AAA Professional of the Year awards in a special ceremony during the annual Holiday Gala at the Hyatt Regency in Downtown Austin.

The awards, presented by AAA President Theresa Ebner and President-elect Dwayne Stewart, were given to those eligible candidates who were nominated, went through an application process and then went through a peer-based judging process.

Each of the 52 nominees this year is recognized as a leader in our field, and has proven their dedication to the industry by putting forth the time, money, and effort to further their professional development.

What sets our winners apart from all nomi-

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nees is their additional commitment to the Association as a whole. The winner in each category gives of him or herself through year-round involvement in AAA committees, participation at events, community service activities, and aids us in developing our next generation of award winners and association leaders.

Leasing Professional of the Year Taylor Culver, Bridge at Tech Ridge, AMP Taylor has been described as reliable, dedi-

cated and eternally upbeat. She immediately makes an impression with her enthusiasm, communication skills and professional demeanor. Taylor has the ability to lease to anyone who walks through the door and her excellent customer service with prospects and residents alike is unparalleled. She is a hardworking, top-performing team player who demonstrates an outstanding level of service, professionalism and follow-through .

Assistant Manager of the Year

Diana Torres, Sur512, Greystar Diana has been described as a driven, professional and positive person who provides top notch customer service with an incredibly focused energy. She supports everyone on her team by offering assistance while upholding the highest level of quality in her duties.

A quick learner and perfectionist, Diana’s reporting skills are accurate and she has worked hard to become familiar with budgeting and accounts payable. Her team adores her and residents gravitate to her, all while achieving an almost 0% delinquency. She is always in the best spirits and the complete package for the ideal team member.

Manager of the Year

Josh Lopez, Sur512, Greystar Described as one of the strongest managers and leaders with Greystar, Josh has successfully managed his first lease up out-performing expectations. He shows great skills in the day-to-day operations of his property, while building a successful team though dedication, hard work and professionalism. With thorough team development, low employee turnover and high percent of promotions, Josh’s leadership and talent extends beyond his property and he is well respected by his subordinates, peers, supervisor and client.

Supervisor of the Year

Renee Zahn, NALP, CAM, ARM, CPM Greystar Renee has worked for Greystar for over 14 years, starting as a Leasing Professional and is now a Director of Real Estate. Her supervisors say she is quick to embrace her multi-site teams, varied ownership entities and different types of communities in multiple cities. She receives continuous positive comments regarding her professionalism, enthusiasm and overall performance from her clients as well as peers. A very active member of the Austin Apartment Association, Renee currently serves as Secre-

( front row): Taylor Culver, Bridge at Tech Ridge, AMP; Diana Torres, Sur512, Greystar; Josh Lopez, Sur512, Greystar; Stephanie Petersen, Bluebonnet Commercial Management LLC. (back row): Eric Watson, CAMT, CAMTII, Century A/C Supply; Renee Zahn, NALP, CAM, ARM, CPM, Greystar; Shane Wood, CAMT, Kensington Apartments, Rainier Management; Bruce Petersen, Bluebonnet Commercial Management LLC

tary/Treasurer. Highly valuing education, Renee has earned her NALP & CAM from NAA and her ARM and CPM through IREM. Her passion for learning and knowledge has led to her giving back by teaching for the association.

with which he interacts with those around him. A hardworking and valuable member of his team, Eric is always willing to help support others and the association.

player, Shane is the definition of leading by example.

Supplier of the Year

Maintenance Professional of the Year

Shane Wood, CAMT, Kensington Apartments, Rainier Management Shane has been described as hard working and dedicated, and has been credited for improved Yelp reviews, resident retention at record highs and zero employee turnover on his team.

Continually working to further educate himself, he gives back to his team, training those who work with him to prepare for promotions within the company.

Shane loves getting involved and attends the quarterly round tables at the Austin Apartment Association. He has great relationships with not only his vendors but his peers as well, regularly offering to help out at other properties. A team

Stephanie & Bruce Petersen, Bluebonnet Commercial Management Stephanie and Bruce not only provide homes for those living in their apartments, but they provide community as well. They focus on building that sense of community and belonging not only within their property but also integrate it with the community at large.

From activities such as painting and parties for their residents to tapping into services such as those offered by the Refugee Services of Texas, Stephanie and Bruce are always working to improve their community. Integrating their residents into the business of the property with a pool party to celebrate a pool renovation and by hosting a school supply drive to support 83 children living at their property, Stephanie and Bruce see the bigger picture in the role of our industry.

Eric Watson, CAMT, CAMTII, Century A/C Supply Eric has experience from both the on site perspective as well as that of a supplier member. He has been an active member of the Austin Apartment Association for many years and is currently the Chairman Elect of the Products and Services Council. An AAA Lyceum graduate, earning his CAMT, CAMTII and now his CAS credentials from NAA, Eric continually pushes himself to improve his knowledge. He is dedicated to what he does, earning the respect from his peers as well as his clients. Eric’s success is a direct result of his stellar listening skills and patience along with the thoughtfulness

Independent Rental Owner of the Year

JANUARY / FEBRUARY /

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2016 marked the 30th year of the Doc & Gayle Young Food Drive.

For the past 30 years, the Austin

Austin Apartment Association Feeds

Central Texas Families at

Thanksgiving Through 30th Annual

Doc & Gayle Young Food Drive 18

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Apartment Association’s Doc & Gayle Young Food Drive has raised over $690,000 and fed over 70,300 Central Texans.

In 2016, the Doc & Gayle Young Food Drive surpassed the committee’s $60,000 goal and raised over $63,000 to purchase 1,380 food packs for hungry local families. Each food pack contains enough food to feed a family of five their Thanksgiving meal and for a few days after that.

The Food Drive crew partnered with HEB to purchase over 34 tons of food again this year. HEB employees assembled 1,380 food packs and loaded them onto volunteer delivery trucks from CORT, HD Supply, Maintenance Supply HQ, Century A/C Supply and Two Men and a Truck. The benefiting agencies this year were: Foundation Communities, The Housing Authority of the City of Austin, SafePlace, and The Rainbow Room. Families receiving the food packs were chosen by these four agencies.

With such a hefty fundraising goal in place, the great minds of the Food Drive Crew organized two happy hours and silent auctions (one South and one North), the Treaty Oak Distillery Tour and Taste, Family Night at the Round Rock Express Ballpark, the Turkey and Pig Pub Run, and sold lots of “Official” Food Drive t-shirts and pint glasses.

Our food drive was honored to be a beneficiary of CORT’s annual Operation Chili Cookoff. As always, our amazing crew of volunteers made numerous phone calls, and sent emails and letters asking AAA members to donate to this year’s drive.

The South happy hour at Moontower Saloon and the North happy hour at Maverick’s raised an over $11,000 through donations at the door and two silent auctions. Lunches with AAA Leadership sold in the silent auctions once again proved to be very lucrative. Football and basketball tickets, jewelry, getaway weekend packages…and of course “booze baskets”… were all a hit in the bidding wars. For a second great year, the AAA NextGen committee organized a volleyball tournament to coincide with the Moontower happy hour, bolstering our fund in a fun and exciting way only our young professionals can. Thanks, NextGen! Congratulations to the entire 2016 Doc & Gayle Young Food Drive committee, who spent countless hours volunteering their time. Special thanks to the four chairs: Stephanie Naylor, Kim McGregor, Paige Russell and Ben Wells. Also, thank you to the companies who hosted the two happy hours. Thank you to everyone who donated their time and money to make this year’s Food Drive another great success. Can’t wait to get started on the next 30 years in 2017!

Thanks to our generous AAA supplier members HD Supply, Maintenance Supply, Two Men and a Truck, CORT and Century A/C Supply for suppling delivery trucks and drivers for delivery day.

Food Drive chairs Ben Wells, Paige Russell, Stephanie Naylor and Kim McGregor, AAA President Theresa Ebner and Food Drive namesake Doc Young with Housing Authority of City of Austin President and CEO Mike Gerber. The Food Drive Crew delivered 850 food packs to HACA residents.

Delivery Day included dropping off 100 food packs to Foundation Communities

JANUARY / FEBRUARY /

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Thank You 2016 Donors!

$4,000+

Maverick’s Happy Hour & Silent Auction Moontower Happy Hour & Silent Auction

$2,000-$3,999

Ben & Leslie Wells Busch Real Estate, Ltd. CORT Operation Chili Cook Off Treaty Oak Distillery Tour Fundraiser

$1,000-$1,999

1st Choice Energy Demariee Anderson Capstone Real Estate Services Gables Residential Granite Properties of Texas Hines Pool & Spa, Inc. Larry Niemann Fall Golf Classic Donations NextGen Volleyball Tournament P.S. Landscapes TJM Realty Group Ryan Weis

$500-$999

Austin PMA LLC BG Staffing Richard Bonner Camp Construction Carpet Warehouse Century A/C Supply Family Night at the Express Ballpark Chuck & Kimberly Faulkner Martine Properties Kim & Pam McGregor Milestone Management Susan Miller Riata Residents Rogue Running Turkey & Pig Pub Run Preston Sams Warren Law Firm Ben & Nancy Wells

$200-$499

Ame’s Mirror & Glass Carl Beck Behr Process Corporation Berkshire Property Advisors

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Paul Cauduro Chadwell Supply Sara & Steve Colella Stacy Cotton Sandy & Steve Eckhardt Jana Ellis Ryan Freeman Noble Glenn Greystar Brandon Hunt Impact Floors Integrity Paving and Coatings Lamar Union Residents Joy Lamb M3 Property Management Micro Services Matt & Stephanie Naylor Oxford Enterprises Management Stephani Park Jay Piersall Laurie Pokorny Andrew Pujats Rockwood Apartments Brian Rose Kay Sachs Vicki & Joe Sharp The Elliott System Kelsea Vernon Gus Villegas Derek Wallace WASH Multifamily Laundry Systems Eric Watson Doc Young

Rich Ellmer Candiss Escobar Stacie Falls Kara Garst Desiree Golden Colleen Grahn Gary Greene Kara Haines Chuck Hempstead Julie Hudson Hudson Miramont Residents Le Med Apartments Sam Levassar Amy Magnuson Brooke Mahoney Dea Malone Beverly Miller Montford Management Denise Morris Terri Needham Josh Nichols Ed Norton Dick Obenhaus Oneway Renovations John Otto Erin Paceley Park Place at Loyola Residents Sherry Perrin PPA Group Quality Service of Texas, Inc. James Raper John Raper Christy Sanchez Pedro Sanchez Dwayne Stewart The Oaks Apartments Bob & Linda Thompson Tim Turner Diana Walker Woods at Manchaca Apartments Renee Zahn

$100-$199

$50-$99

Advance Management LLC Anonymous Kristan Arrona BAC Products Inc Benson Investments, Inc. Conney Bisson Bluebonnet Commercial Management Kin Bolz Dedra Bouffard Christi Rawlings in memory of Gary Carmicheal David & Jennifer Cox Jamie Do Lindsay Doud

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Austin Bastian Dana Bolz Victoria Dries Ray Head Nancy & Mike Hill Jessica Holly Rachel Johnson LP Pest Solutions Brooke Mahoney Kim McCorkle Gloria Morgan Cheryl Perz Toni Rackley JR Rodriguez Summer Rohricht

Kara Stevens Sarah Thompson Phil Trietsch Deborah Vogel Jason Yeakley

$1-$49

Demetria Acevedo Anonymous Anonymous Anonymous Anonymous Anonymous Anonymous Reed Armstrong Nakeiya Ballew Jo-Ann Bennink Nikki Burleson Elena Campos Janis Cowey Brenda Dreyer Theresa Ebner Falconhead Apartments Rene Flores Travis Fowler Adrian Garcia Jordan Glaser-Costello Braden Gore James & Nicki Granberry Brian Hackworth Shelley Hess-Franz Meghen & William Hiller Stephanie Hoover Taylor Jackson Shandy Kellams Stephanie Laird Billy Lyles Shonna Marquis Tami Martin Susan Matheny Faye Nevarez O’Brien Law, P.C. Ocotillo Apartments Lindsey Osborne Saurav Pandey Performance Utility Management & Billing Paige Russell Leslie Schiemann Amanda Seamans Karen Temborius Terrazzo Apartments The Pointe Residents The Villages at Ben White Residents Candy Turco Nancy Valladares Ariel Zimmerman

Selfie time at the Treaty Oak Distillery Tour and Taste in July

AAA President Theresa Ebner congratulates Doc Young on 30 years of feeding families

What else goes together as well as beer and running?

These fit boozehounds know the answer.

(Running shoes were optional at this event.)

The brave few who survived the torrential downpour were rewarded with a beautiful August evening (you read that right) at the Round Rock Express Ballpark.

Despite another round of rain on a food drive event day, AAA members and local community members alike got into the spirit at Cort’s annual Operation Chili Cookoff.

JANUARY / FEBRUARY /

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Congratulations...

3

AAA

Present

s

Nominees for

the Texas Apartment A s s o c i at i o n

Olin Steele Award

to these nominees from AAA: Travis Fowler, CAS, Century A/C Supply; Terri Needham, CAS, P.S. Landscapes; and Stephanie Naylor, CAS, Carpet Warehouse. The winner of this prestigious statewide award will be announced at the TAA Lone Star Expo & Conference in April.

The Texas Apartment Association’s professional awards recognize the hard work and contributions of industry professionals who work toward growth and development of their apartment associations and the community.

By recognizing the contributions of individuals who exemplify success in their field, TAA hopes to encourage other individuals to strive for excellence and become active participants in their local apartment associations.

The TAA Olin Steele Award is the most distinguished award a supplier partner can receive from the Texas Apartment Association. Past Olin Steele winners from AAA include Doc Young, Ed Green, Kay Sachs and Cindi Bewley.

Good luck to you all!

AAA HOLDS FIRST

Supplier CAREER FAIR

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THE AUSTIN APARTMENT ASSOCIATION HELD ITS FIRST SUPPLIER CAREER FAIR

in partnership with Goodwill of Central Texas and Texas Apartment Association Education Foundation (TAAEF). The event was a great success with over 40 potential candidates for supplier positions.

If you are interested in learning more about our career development opportunities such as participating in career fairs, mentoring students, or being a featured speaker, please contact our office at 512-323-0990.

Focus on Customer Service TIPS FROM THE

BY S T E P H A N I E N AY LO R , C A S , C A R P E T

W A R E H O U S E

E V E RY D AY, I N E V E RY WAY O U R I N T E R A C T I O N S W I T H F E L LO W H U M A N S I N V O LV E ONE SIMILAR COMPONENT–CUSTOMER SERVICE. • YOU and your child’s TEACHER. • An AAA VO LU N T E ER and an AAA STAFF MEMBER. • An apartment M A N AGER and a SUP P L IER. • A leasing AG EN T and a RESID ENT. • A maintenance T E C HNICIAN and a regional MANAGER. • YOU and the PERSON who cut you off in traffic.

Some of these relationships involve positive customer service experiences while others might be negative.

Our industry is people-powered. The customer service experiences we share with our co-workers, bosses, direct reports, suppliers and residents are crucial to our success. For this and many other reasons, our 2017 focus for Window Magazine is Customer Service. Each issue we will examine the unique relationships in our industry and our association.

Being of service to each other and our customers can be challenging. People make it difficult (but also wonderful too), and it’s work. Having a greater degree of empathy for each person you encounter during the day will enable you to see and solve problems that you previously might not have noticed.

Here are some fantastic (and funny) ideas to remember when dealing with a customer service opportunity. As a bonus, they all come from some pretty great movies!

1. Have courage and be kind. (From Cinderella) 2. Good morning and in case I don’t see ya, good afternoon, good evening and good night (Truman Show)

3. The problem is not the problem. The problem is your attitude about the problem. (Pirates of the Caribbean: Dead Man’s Chest) 4. This is the beginning of a beautiful friendship. (Casablanca) 5. Why so serious? (The Dark Knight) 6. We all go a little mad sometimes. (Psycho) 7. Go ahead, make my day. (Sudden Impact) 8. All you can do in life is try to solve the problem in front of you.

(Mean Girls) 9. What we’ve got here is a failure to communicate. (Cool Hand Luke) 10. Just Keep Swimming. (Finding Nemo) 11. Do, or do not. There is no try. (The Empire Strikes Back).

12. Strange, isn’t it? Each man’s life touches so many other lives.

When he isn’t around he leaves an awful hole, doesn’t he?

(It’s a Wonderful Life) 13. It’s what you do right now that makes a difference.

(Black Hawk Down) 14 Nobody’s Perfect. (Some Like It Hot) 15. It is not our abilities that show what we truly are. It is our choices. (Harry Potter and the Chamber of Secrets).

16. After all, tomorrow is another day! (Gone With the Wind) 17. I have always depended on the kindness of strangers.

(Streetcar Named Desire).

18. You had me at “Hello”. (Jerry Maguire).

19. They’re here! (Poltergeist).

We can all strive to make our relationships stronger with great customer service. Let’s make it a great year!

To learn more about customer service please sign up to attend “Customer Service & Managing Difficult People” on January 10 with Colleen Grahn and Stephanie Naylor.

JANUARY / FEBRUARY /

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H YAT T REGENCY

AUSTIN

GALA

DECEMBER FIFTEENTH

2016

ONCE AGAIN, OUR MEMBERS CELEBRATED THE HOLIDAYS IN GRAND ST YLE at the 2016 Holiday Gala at the downtown Hyatt Regency’s Zilker Ballroom. Everyone enjoyed the sumptuous buffet – including a gourmet mac & cheese bar and prime rib. The Community Outreach commit-

tee invited Santa, (a.k.a. Sam Lavasser, or “Sam-ta”), to come by again this year to take photos with anyone who donated five dollars to Brady’s Bridge.

Also during the evening, AAA President

EXC LUS I VE H O L I DAY GA L A SP O N S O R S Amy Maples, BG Staffing; Shay Mickler, The Liberty Group; Lindsey Osborne, CORT (not pictured, Hire Priority and P.S. Landscapes)

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Theresa Ebner and President-elect Dwayne Stewart presented the 2016 AAA Professional of the Year awards and 2017 Solt Scholarship Winners. See the Professional of the Year winners in a separate article in this issue.

AAA Diamond Sponsors present the big $600 cash prize to Beverly Mariner

Our very own Doc Young receives a proclamation at the AAA Holiday Gala from Council Member Sheri Gallo’s community liaison Elana Ladd. the proclamation declares November 22, 2016 to be the 30th anniversary of the Doc and Gayle Young Food Drive Day.

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Solt Scholarships Awarded at Holiday Gala A special tradition began in 1987: the implementation of the James E. Solt Memorial Scholarship.

Mr. Solt, a Past President of the Austin Apartment Association, was an exemplary role model with a particular love of the skills required for on-site management and for education. This fund was created to honor his memory and promote education in the rental housing industry.

The scholarship is open to all AAA members who are interested in attaining their professional designation(s). The scholarships awarded pay for a portion of the total cost of each designation course. Congratulations to the 2017 Solt Scholarship recipients!

NALP Ola Awodipe, Westdale Kilish Shackles, Northland

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

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Model staging

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Benefit of CORTpoints and Visa Gift Cards

CAM Annette Micho, Rainier Management Monica Nieto, Capstone Real Estate Services Megan Michalczak, IMT Heather Hobson, Rainier Heather Rountree, Oden Hughes Jade Lovera, Rainier Management

CAPS Andrea Garcia, CAM, Green Doors

CAMT Michael Garcia, CAM, CAPS, Capstone Real Estate Services Ivan Ramirez, Rainier

Contact us to learn how other communities have benefited by asking the question, “FURNISHED OR UNFURNISHED?”

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

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©2016 CORT. A Berkshire Hathaway Company.

JANUARY / FEBRUARY /

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Platinum Sponsors

PLATINUM SPONSORS

GOLD SPONSORS

Chelsea Kneeland, RentPath; Cindi Bewley, ApartmentData.com; Stephanie Naylor, Carpet Warehouse; Terri Needham, P.S. Landscapes

NIEMA Y R R AC LA P A A A

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SILVER SPONSORS Absolute Pest Management Ameristar Screen and Glass Churchill Forge Properties For Rent Media Solutions FSI Construction The Steam Team

1

2

3

5

6

7

8

4

9 1 Men’s Longest Putt: Mario Esquivel, Sponsored by Western States Fire Protection. 2 Tournament Co-chairs: Brian Hackworth with Gage Multifamily Services, and Rene Flores with Crystal Clear Pools and Spas. 3 Women’s Closest to the Pin: Amy Maples with BG Staffing, Sponsored by The Liberty Group and WASH Multifamily Laundry Services. 4 Men’s Longest Drive: Jarrod Byer with Greystar, Sponsored by Gage Multifamily Services and Lone Star Paving. 5 2nd Place: Hubbard, Theimer, Guerra, Timbalari.

10

11

6 Best Beverage Station: Carpet Warehouse. 7 Women’s Closest to the Pin: Amy Maples with BG Staffing, Sponsored by The Liberty Group and WASH Multifamily Laundry Services.

8 1st Place: Stein, Esposito, Stein, Brown. 9 Women’s Longest Putt: Katya Watson with Greystar, Sponsored by M&M Painting & Construction. 10 Women’s Longest Drive: Amy Maples with BG Staffing, Sponsored by Century AC Supply and Impact Floors. 11 3rd Place: Bastian, Wallace, Trent, Wolf.

JANUARY / FEBRUARY /

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CELEBRATING OUR MAINTENANCE PROFESSIONALS AT

Maintenance

Huddle AAA’s exclusive event for maintenance personnel!

November 17, 2016

C. HUNTS ICE HOUSE

(Above) Platinum Maintenance Huddle Sponsors: (Left to right): Eric Watson, Century A/C Supply; Rob Walters, Contractors, Inc.; Shay Mickler, The Liberty Group; Rene Flores, Crystal Clear Pools and Spas.

Not pictured: Absolute Pest Control, Ameristar, Airco Mechanical, Valet Waste, The Steam Team, Western States Fire Protection

T

his past October AAA celebrated our maintenance personnel members at the second annual Maintenance Huddle. The event was a casual affair held at the fun and laid back C. Hunts Ice House.

Attendees were treated with two free beers and a free burger and fries from the P. Terry’s food truck.

Over 150 AAA maintenance and supplier members enjoyed a pretty fall evening in the beer garden, played a little pool, threw some bones and had a couple of cold ones. Here’s to all the hard-working maintenance personnel out there and we hope to see you at the 2017 Maintenance Huddle!

Marcus Cruz from Rainier was the big $500 cash prize winner! Presenting the prize is AAA PSC Chair, Sam Levassar, Camp Construction

JANUARY / FEBRUARY /

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The Texas aparTmenT associaTion

provides excepTional advocacy, educaTion and

communicaTion for The

Texas

renTal housing indusTry.

TAA plans upgrades to TAA Click & Lease; New pricing in effect January 1, 2017

Pricing for 2017 TAA plans upgrades to TAA ClickNew& Lease; New pricing in effect January 1, 2017

Effective January 1, 2017, the site license fee for the The Texas Apartment Association will be significantly upgrading the TAA Click & Lease proapartment and small property gram to keep pace with changing technology, as well as user and consumer demands. As a result, TAA plans upgrades Click & apartment Lease; programs will be $350, plus effective January 1, 2017to theTAA price of the and small property programs will increase, Newthe pricing effectPackage Januaryprogram 1, 2017price will remain the same. The price change is $2.25 per unit for renewals although SmallinOwner and new site licenses. The applicable toAssociation new will site licenses purchased or renewed after that date. he Texas Apartment be significantly upgrading the TAA Click & Lease program to keep pace New Pricing for 2017 he asTexas Association will beforsignificantly per-unit cost has not changed. with changing technology, well as user andApartment consumer Planned enhancements will simplify the leasing process program users and their residents, demands. As a result, effective January 1, 2017 the price of the Effective January 1, 2017, the site apartment and small property programs will increase, although The fee for the Small Owner license fee for the apartment and facilitate integration with other products and preserve the leadership position of our lease proupgrading the TAA Click & Lease program to keep pace the Small Owner Package program price will remain the same. small property programs will be The price change is applicable to new site licenses purchased $350, plus $2.25 per unit for Package also will not change. gram.

Some of thechanging initial enhancements to the program include: or renewed after that date.with renewals and new site licenses. technology, as well as user and consumer The per unit cost has not changed.

This is the first increase of Planned simplify the leasing process for • A more robust REDBOOK Online in 2018, • enhancements A trulywillmobile e-signature function, The fee for the Small creatOwner program users and their residents,As facilitate a integration with Package also will notJanuary change. demands. result, effective 1, 2017 the price of the Effective January 1, 2017, thethe site other products anda preserve the leadership position of our the site license fee since with enhanced functionality and iming signature process that will work on a lease program. Some of the initial enhancements to the This is the first increase of the program include: apartment and small property programs will increase, although site license fee since the program program introduced and 22 license fee for the was apartment proved integration phone or tablet was introduced 22 years ago. The A truly mobile e-signature function, creating a pricing model for the program years ago. The pricing model the Small program will remain the same. signature process that willOwner work on a phone orPackage tablet was changed two years ago to price a small property programs will be license fee plus a cost per unit for • AA revamped application process that is fully digital • Enhanced training and support to prorevamped application process that is for the program was changed the apartment-based programs, (and ultimately customizable) The price change is applicable to new site licenses purchased $350, plus $2.25 per unit for and to a flat fee for the small owner Afully more robust REDBOOK Online in 2018, with gram users going forward digital (and ultimately customizable) program. two years ago to a license fee enhanced functionality and improved integration renewed that or Enhanced training and supportafter to program users going date. renewals and new site licenses. plus a cost per unit for the forward If you have any questions about program enhancements or pricing, contact communications@taa.org.

The per unitapartment-based cost has notprograms, changed.

If you have any questions about program enhancements or pricing, contact communications@taa.org.

Planned enhancements will simplify the leasing process for and to a flat fee for the small The fee for the Small Owner owner program. program users and their residents, facilitate integration with Package also will not change.

The Texas aparTmenT associaTion

provides excepTional advocacy, educaTion and

communicaTion for The

Texas

renTal housing indusTry.

T

T

other products and preserve the leadership position of our lease program. Some of the initial enhancements to the program include:

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New Pricing for 2017

This is the first increase of the site license fee since the program was introduced 22 years ago. The

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AAA LYCEUM

2017 The Austin Apartment Association is pleased to announce the following members who have been invited to participate in the 2017 Local Lyceum program.

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The AAA Leadership Lyceum works to identify and develop a well formed and highly motivated group of emerging multifamily housing leaders with the Austin members, as well as to develop people with a broad-based vision for, and strong commitment to, the mission and strategic objectives of the association.Â

OWNER/MANAGEMENT MEMBERS Amber Retkofsky Alliance Residential

Michelle Grahn Northland Investment Corporation

Christi Bullock Greystar

Shannon Green Weinstein Properties

Christy Martinez Christopher Commercial

SUPPLIER MEMBERS

Meagan Johnston Greystar Melissa Zanoni Capstone Real Estate Services

Lindsey Doud Century A/C Sean Cunningham Carpet Warehouse Shonna Schneider Marquis The Liberty Group

JANUARY / FEBRUARY /

35

Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Customer Service & Managing Difficult People

JANUARY 10 8:30 a.m. - 11:30 a.m.

Speakers: Stephanie Naylor, CAS, Carpet Warehouse & Colleen Grahn, CAPS, Berkshire Property Advisors AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal Our industry is people-powered. The customer service experiences we share with our co-workers, bosses, direct reports, suppliers and residents are crucial to our success. Learn how to turn a negative experience into a positive one.

CPO Class – English Language Session

JANUARY 12 & 13 8:30 a.m. - 4:30 p.m.

Speaker Fred Soto, CAMT, Hines Pool & Spa AAA - 8620 Burnet Rd. #475 $300 for AAA members As a supervisor or pool operator, you have a responsibility to protect your patrons’ lives, safety, and health while they use your facility. Our two-day course meets the requirements of the National Swimming Pool Foundation (NSPF) Certified Pool Operators (CPO®) certification.

Microsoft Excel: Basic Training

JANUARY 24 8:30 a.m. - 11:30 a.m.

Microsoft Excel: Intermediate Training

JANUARY 24 1:00pm - 4:00pm AAA – 8620 Burnet Rd. Ste. 475 Both presented by Ariel Zimmerman, AAA

$65 per class or $117 for both classes for AAA members FREE for ACE subscribers CECs: 3 Gain an understanding of the functions and features of Microsoft Excel with Basic Training, or go beyond the basics with Intermediate Training to discover the capability of this powerful tool.

Fair Housing

JANUARY 26 8:30 a.m. - 11:30 a.m.

Speaker: Chelsea Kneeland, CAS, RentPath AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal · Overview of Fair Housing · Fair Housing in leasing and Qualifying · Service and Support Animals and Fair Housing · Design and construction regulations · Compliance Suggestions

Supplier Toolkit: Basic Organization

FEBRUARY 2 8:30 a.m. - 11:30 a.m.

Speaker: Nikki Burleson, BG Staffing AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal There are so many parts to a suppliers job, it can be hard to juggle it all. This seminar will cover time management, staying motivated, networking and being active in AAA, all while keeping a positive mindset!

AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal Jumpstart your new hires to gain confidence and the result will be increased occupancy and resident retention! This intensive workshop will cover: • Fair Housing • Telephone techniques to schedule that appointment • Greeting & qualifying • Guest cards & follow up • Touring the community • Overcoming objections • Pre-closing & closing techniques to get the deposit • Service request procedures • Resident Retention • The new TAA Application • Legal pitfalls • and so much more!

Assistant Manager Best Practices: Delinquency & Collections

FEBRUARY 9 8:30 a.m. - 11:30 a.m.

Speakers: Christy Sanchez & Giovanna Frazza, Alliance AAA - 8620 Burnet Rd. #475 $70 per AAA member Worth 3 CECs toward your designation renewal

The main responsibility of the assistant manager is collecting rent and other income both during a lease and after someone has moved out. Attend this seminar to learn some of the best practices for reducing delinquency and collecting past due debt.

Leasing 101

FEBRUARY 8 8:30 a.m. - 11:30 a.m.

Speakers: Shonna Schneider-Marquis, CAS & Dedra Bouffard, The Liberty Group

QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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t

yo

JANUARY 11

Four Keys to TEAM Velocity

Are there speed bumps in your process slowing down your occupancy growth?

Does your team have a focused plan for being ahead of the competition? How is your team measuring your “speed to the lead”?

JANUARY 25

Leadership Essentials: Help me understand how my team members think!

In this webinar you’ll gain answers to your frustrations and quickly adopt the ability to help your team members be more effective in achieving their results. Plus, you’ll create an Action Plan to implement your new ideas immediately.

n o education

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Worth 1 CEC Cost $29.99 - Enter the code “16AAA” in the coupon field when registering for a discount!

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How to Deal with Difficult People.

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This webinar explores three crucial areas that affect relationships: 1. Our residents during the renewal and raising rents process 2. Our residents and maintenance or office staff differences 3. Our leasing team and prospective residents’ ability to connect

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JANUARY / FEBRUARY /

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LAW IN ORDER

The Warren Report “DO YOU NEED ASSISTANCE WITH ASSISTANCE ANIMALS?”

Housing providers have certain obligations with respect to animals that provide assistance to individuals with disabilities.

T “...fake service dogs have become a common enough problem that some organizations are pushing for legal changes...”

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his is not news to anyone reading this article. The challenge is to correctly determine when there is a legitimate need, accompanied by the appropriate animal.

Consider the growing ease with which one can obtain “certification paperwork and documentation” for a service or emotional support animal.

It appears many people are looking for ways to compel their landlord to allow their dog to reside with them in a “no pets” community. These people have discovered (often on the internet) that there are advantages to being characterized as a “person with a disability” in the context of fair housing.

One advantage, they have learned, is that with this characterization, they may be able to have their dog, (regardless of breed, size or conduct history), share their apartment with them.

Stated another way, with a credit card payment of between approxi-

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mately $60 and $175, an unscrupulous individual can receive the tools necessary to trick a rental property owner or manager into believing that if a landlord does not meet their demand that you allow their dog to reside at your property, you will be prosecuted for illegal housing discrimination.

According to an October 15, 2013 article by Chris Hall, entitled, The Fake Service Dog Scam is Getting More Popular, which can be found on the website www.dogster.com/ the-scoop/: “… fake service dogs have become a common enough problem that some organizations are pushing for legal changes that would make it harder to impersonate service animals by just slapping a vest and some patches on a dog...”

The most common federal law affecting assistance animals and involving rental housing is the Fair Housing Act (FHA). The FHA applies to virtually all multi-family rental

William S. Warren, Warren Law Firm

housing, whether privately owned or federally assisted.

The second most common federal law affecting assistance animals at rental housing is Section 504 of the Rehabilitation Act of 1973 (Section 504). This law typically applies to programs which receive federal financial assistance from the U.S. Department of Housing and Urban Development (HUD). Landlords whose only federal financial assistance is Section 8 rental assistance, however, are not subject to Section 504.

The third most common federal law affecting service animals in the multi-family context is the Americans with Disabilities Act (ADA). The ADA will cover, for example, public accommodations such as rental and management offices at privately provided housing. The ADA will not, in most situations, cover an individual rental unit, and certainly not a privately provided one.

The scope of the foregoing three laws differs quite a bit. The FHA prohibits landlords from discriminating because of one’s presence in a protected class. Discrimination might arise, with regard to assistance animals,

shutterstock

in connection with the denial of an accommodation request from a person with a disability. Attempts to avoid policies prohibiting pets, or restricting breed, size and number of animals, are frequent topics of such requests.

Section 504 prohibits landlords from excluding a person with a disability from services, programs and activities in the rental housing context, or denying such a person an opportunity to participate in them.

Issues concerning the degree of access are common here. Must property management, for example, allow an assistance animal unrestricted access into the swimming pool with its mobility impaired owner?

Under the ADA, businesses, nonprofit organizations, and state and local governments that serve the public generally are required to permit persons with a disability to be accompanied by their service animal in all areas of the facility where the public is normally allowed to go.

The management office is an area the public is normally allowed to enter. One’s apartment, on the other hand, is not such an area. The ADA is not readily applicable to apartment communities, therefore, since even common areas like the pool and fitness center restrict use by the general public and tend to reserve such use for residents.

In discussing the FHA and Section 504, HUD notes that an assistance animal is not a pet. HUD defines “assistance animal” as an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects

of a person’s disability.

HUD points out that assistance animals perform many disability-related functions, including but not limited to guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds, providing protection or rescue assistance, pulling a wheelchair, fetching items, alerting persons to impending seizures, or providing emotional support to persons with disabilities who have a disability-related need for such support.

Individual training or certification is not required for an animal to be an “assistance animal” under the FHA or Section 504. HUD notes that dogs are the most common, although not the exclusive, type of assistance animal.

The definition of animals that serve and assist under the ADA, however, is

significantly different. To begin with, the ADA does not even recognize an “assistance animal.” Under the ADA, an animal which serves and assists is a “service animal.” ADA regulations define “service animal” narrowly, as any dog (or since 2010, any miniature horse) that is individually trained to do

work or perform tasks for the benefit of an individual with a disability. In case you are wondering, a miniature horse (yes, you read that correctly) is generally 24 to 34 inches tall, measured to their shoulders, and between 70 and 100 pounds.

Allow me to introduce you to some of the web’s better bargains in the fake service animal marketplace. Let us avoid saddling up that miniature horse for now, and focus on dogs. One website gives you three choices for the type of certification you will purchase for your dog. You can choose from Service Dog, Emotional Support Dog and Therapy Dog. Curiously, the pricing varies. On this particular website, if you want a Service Dog, the Basic Package is $58, while the Complete Plus Package is $167. For an Emotional Support Dog, the Basic Package is $76, while the Complete Package is $155.

Finally, should your decision be to have a Therapy Dog, the Basic Package on this website is $68, while the Complete Package is $146.

There is more.

For the Service Dog Complete Plus Kit, with only a $167 price tag on this site, all you need to provide is a measurement for the widest part of your dog’s rib cage or chest, plus your name as the handler, the dog’s name, the dog’s weight (in one of eight weight categories), and how many extra identification dog tags you would like to order. You can also, to add a layer of invincibility to your “paperwork”, add an optional photo of your dog for printing on the ID card. Remember, this Complete Plus Kit is the most expensive option available through this provider. To justify the cost, keep in mind that you also get a service dog

“Individual training or certification is not required for an animal to be an “assistance animal” under the FHA or Section 504.”

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“You are within your rights to ask someone who is seeking a reasonable accommodation for an assistance animal to provide documentation from a professional in the medical or social services area.”

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vest, which comes in a variety of sizes and has an embroidered patch that says “SERVICE DOG.” Not yet convinced to make the purchase? Then consider a different retailer. There is one, for example, which focuses on Emotional Support Animal packages. In its sales pitch materials, this provider emphasizes an extra perk not offered by the competition. This retailer tells you that “… we have joined forces with a “mental health professional” who is an expert in the ESA [Emotional Support Animal] field and who is currently offering all of our clients a nearly 70% discount on the ESA Evaluation/Prescription Letter.” This evaluation can even be done telephonically. Now that’s a deal you can’t refuse.

Getting nervous about what questions your new “doctor” might ask you during the “evaluation via phone”? You must not be alone there, for this provider is kind enough to suggest some emotional disabilities you might suggest to your “doctor” that you suffer from during the telephonic evaluation. Perhaps that dog of yours can help you with fears caused by anxiety? What about depression? Panic attacks?

Do you possibly have a personality disorder?

Not sure what these conditions entail? There is a good chance that while you’re on hold awaiting the steeply discounted services of this anonymous “mental health professional” you will learn the basics of the various symptoms you might discuss with the “mental health professional” during your “doctor” visit. According to this particular provider’s website, seriously consider giving an affirmative answer to this question: “Are you experiencing feelings of depression or anxiety that continue for a couple of days or longer?” Or this one: “Do you have difficulty maintaining personal relationships with people?” Or maybe this one: “Are you not able to interact with others in either a

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private or public setting?”

If you answered “yes” to any of these inquiries, it’s your lucky day.

You get an online diagnosis of disability from the retailer! No kidding. And there is not even any extra charge for the opportunity to immediately read your diagnosis on the website.

It is a bit generic, of course, yet your online diagnosis concludes that you qualify as emotionally disabled.

It then adds commentary, stating it is a proven fact that a large number of people suffering from [insert generic symptoms] have found that having a beloved animal being used as an emotional support animal “greatly reduces or can even eliminate the symptoms

brought on by an emotional disability.”

That sure sounds compelling. Can I get a witness?

When a resident or applicant wants to have a particular animal on your property, they will probably make a request for a reasonable accommodation, in which they will ask you to permit them to possess what they identify as an assistance animal in a dwelling.

When this type of request is made to you and the answers will be determined under the FHA or Section 504 rather than under the ADA, you will be faced with two initial questions.

Question One (under the FHA and Section 504): Does the person seeking to use and live with the animal have a

disability (that is, physical or mental impairment that substantially limits one or more major life activities)?

Question Two (under the FHA and Section 504): Does the person making the request have a disability-related need for an assistance animal? In other words, according to HUD, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

Unfortunately, knowing what to do when you are faced with a request to permit an animal is much more complex than posing these two questions. Your inquiry should always begin, nonetheless, with the two questions. If the answer to question one or question two is “no,” then the FHA and Section 504 do not require a change to either your “no pets” policy or your animal restrictions. If the answer to either question is “no,” moreover, the accommodation request may be legally denied.

Let us consider a different scenario. When the answers to question one and question two are “yes,” the FHA and Section 504 require the housing provider to change or provide an exception to your animal restrictions or your “no pets” rule or policy. In this situation, you must permit a person with a disability to live with and use assistance animal(s) in all areas of the premises where people are normally allowed to go.

This sounds simple enough. There is, however, much more to it. Despite the scenario where both question one and question two are answered “yes,” if modifying or providing an exception to your “animal” rule or policy would impose an undue financial and administrative burden on you, or would fundamentally alter the nature of the services you make available as a housing provider, the request may be denied.

The request for an accommodation may also be denied, despite “yes” answers to both question one [is there a disability?] and question two [is there a disability-related need?], if: (a) the specific assistance animal in question poses a direct threat to the health or safety of others, or (b) the specific assistance animal in question would cause substantial physical damage to the property of others. In either situation, the direct threat or the physical damage cannot be able to be reduced or eliminated by another reasonable accommodation.

Is it safe for your animal policy to have breed restrictions? In the majority of situations, the answer is no. Neither breed, size, nor weight limitations may, in and of themselves, be applied to deny an accommodation request for an assistance animal under the FHA or Section 504.

How do you gather the information to answer the first question, whether the person has of a disability? If the disability is not readily apparent or known to the housing provider, the person claiming to have the disability may be asked to submit reliable documentation of a disability (as well as of their disability-related need for an assistance animal).

On the other hand, if the disability is readily apparent or known, but the disability-related need for the assistance animal is not, the housing provider may only ask the individual to provide documentation of the disability-related need for an assistance animal.

You are within your rights to ask someone who is seeking a reasonable accommodation for an assistance animal to provide documentation from a professional in the medical or social services area. When the request which is made to you is for an assistance animal that provides emotional support, documentation may be requested from a physician, psychi-

atrist, social worker, or other mental health professional. You may insist, within reason, that such documentation address how, and conclude that, the animal provides emotional support that alleviates one or more of the identified symptoms or effects of an existing disability which the requesting individual currently suffers from.

Documentation you receive will generally suffice if it establishes that the particular individual has a disability, and that the specific animal you are being asked to permit will provide disability-related assistance or emotional support to that person.

The disability and the need must correspond. There must be a clear nexus between the two.

In the hypothetical scenario developed throughout this Law In Order: The Warren Report, we have alluded to an imaginary applicant or resident who has, shall we say, a questionable disability–related need for the dog to which the internet acquired paperwork and certification pertains. It will be prudent, therefore, for you to carefully analyze both the facts and the paperwork to determine whether the required “nexus” actually exists. It may not be apparent. If it is not, additional inquiry on your part may be necessary.

See if you can determine the origin of the paperwork you have been presented with. Where does the “mental health professional” who signed the Prescription Letter/ Evaluation maintain an office? What license, if any, does this person hold? Is it current and do such licenses even exist?

If you believe service animals should be reserved for those with a disability, commit yourself to not taking everything at face value. Inquire; but when you do, ensure your inquiries are appropriate.

One more thing is critical. Once the accommodation request has been granted, and the animal that is

to serve and assist begins living on the property, there is a continuing possibility that a previously qualified assistance animal may forfeit its qualifications to remain on your property. Direct threats and fundamental alterations can easily arise once the request for accommodation has been granted, and the animal is living in your community. For example, on the concept of direct threat, has the animal become out of control and its handler does not take effective action to control it? Use of the TAA Animal Addendum, with its leash and control requirements, is of critical importance to you if this scenario arises.

Stated another way, analysis of the accommodation request for a service animal does not end once the decision is initially made to permit the animal to live at the community. Simply because an assistance animal lives on your property, you and the others who live in the multi-family community are neither required nor expected to tolerate direct threats, severe damage to the property of others, or situations which require fundamental alterations.

HUD may be called upon, at some point, to evaluate your decisions regarding service animal accommodation requests. But know this. Before your decision is made, HUD will not provide the answer to the question whether our hypothetical applicant or resident may legally have that dog on your property. HUD is simply telling you how to approach the analysis.

You are the one who must answer the question and make the decision.

You can do so alone or with assistance from your lawyer. We know there is likely more to most of these situations than meets the eye. Yet the answer may be easier to find than you think, provided you are not easily intimidated by the potentially phony accommodation request.

Remember, what you see is neither always what you get nor always true.

“Simply because an assistance animal lives on your property, you and the others who live in the multi-family community are neither required nor expected to tolerate direct threats...”

BILL WARREN is an Austin lawyer, and member of the Austin Apartment Association, whose practice areas include landlord-tenant, housing discrimination defense, collections, litigation in all courts, employment, consumer protection, lease and contract drafting and negotiations, and wills.

He is Board Certified in Civil Trial Law by the Texas Board of Legal Specialization, and is a Fellow of the College of the State Bar of Texas. Mr. Warren is legal counsel to the Austin Apartment Association and a founding member of the Legal Counsel Advisory Council of the Texas Apartment Association.

He regularly, and on a statewide basis, represents property owners and managers, vendors and others who regularly serve the real estate and multihousing industry. Bill is a frequent author and lecturer, and has published more than 100 articles on multi-housing industry and fair housing issues.

He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512)347-8777, or through his website at www.WLFtexas.com.

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Market REPORT November 2016

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

91.6% 1,181 $/mo 135.4 c/sf/mo 872 sf

Past 12 Months: 5.2% Rental Rate growth 7,882 units absorbed Operating Supply: 882 communities 203,855 units Recently Opened (12 mo): 42 communities 11,533 units

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 29 communities 7,094 units Proposed Construction: 33 communities 9,721 units

History of Effective Price & Occupancy 94

1250

1200

92

1150

1100

1050

N D J F M A M J J A S O N D J F M A M J J A S O ‘14

2015

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ADS captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

1 2 3 4 5

San Marcos/ Kyle/ Buda UT/ Mueller I-35 South Southeast/ Riverside Dr Downtown/ SoCo/ Barton Springs

2016

Price ($/mo)

Occupancy %

HOTTEST SUBMARKETS Rank Submarket

Annualized % of Mkt Growth % Absorbed 6.7% 2.5% 3.8% 3.0% 3.8% 2.3% 2.3% 1.3% -3.3% 3.9%

Class ALL A B C D

Total Units w/ Concessions 41,838 19,639 11,634 9,795 770

% of Total Units 21% 40% 17% 14% 4%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

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88.9% 975 $/mo 110.7 c/sf/mo 881 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

91.3% 899 $/mo 106.3 c/sf/mo 846 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

92.9% 1,029 $/mo 118.4 c/sf/mo 869 sf

Past 12 Months: 1.3% Rental Rate growth 6,887 units absorbed

Past 12 Months: 4.8% Rental Rate growth 6,015 units absorbed

Past 12 Months: 7.8% Rental Rate growth 15,176 units absorbed

Operating Supply: 2,678 communities 625,523 units

Operating Supply: 840 communities 175,156 units

Operating Supply: 2,870 communities 663,010 units

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90

Citywide Effect -1.3% -2.6% -0.8% -0.5% -0.1%

Average Special -5.3% -6.5% -4.4% -3.2% -3.3%

Apartment Data Services, LLC (ADS) has been providing apartment data and marketing products since 1986. ADS provides real time access for property specific information, market surveys and historic submarket data for over 2.1 million apartment units in Texas and Georgia.

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Appliances-Leasing Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Luxe Appliances Mitchell Andrus 512-940-1023

Appliances-Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Appliances-Service & Repair WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Appliances-Supplies & Parts Appliance Parts Company David Gefrovich 512-655-2726 Century A/C Supply Travis Fowler 512-584-3713 Chadwell Supply Michael Stewart 888-341-2423 Johnstone Supply - Austin T Lambdin 512-834-0346 Robert Madden Industries Tiffany Paluso 512-837-8521

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Awnings & Canopies-Dealers The Chism Company, Inc Bill Colby 512-440-0606

B Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020 Airco Mechanical Brandi Dathe 512-837-2917 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Fox Service Company James Bagby 512-442-6782 Mtech 512-929-7090 Roto-Rooter Service Co. Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

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TBC Services, LLC Tom Burghart 512-217-8020

Banking/Business TruWest Credit Union Michael Gandy 512-252-6007

Bathtub & Sink-Porcelain Repair & Refinishing NuSurface Jonathan Drolet 512-339-0989 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Surface Connection Mike Canfield 512-507-8202

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Building Inspection Service Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111 Ingenium Construction Company Todd Gold 512-721-0366

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Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Empire Cleaning Malik Khurshid 512-640-3688 Spot Be Gone Eric Ho 512-788-8763 The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Abluent Cleaning Services Daniel Salazar 512-777-9249 Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Carpet-Cleaning Repair Dyeing Service Abluent Cleaning Services Daniel Salazar 512-777-9249 Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Carpet Warehouse Matt Naylor 512-335-8138 Cleaning Network Ben Clattenburg 512-743-1040 Colors Unlimited Rob Tatrow 512-339-3023 Crew Indigo Kevin Castello 512-552-8825 First Choice Carpet Care Craig Beaver 512-377-2266 Green One Services Derrick Glasper 512-945-4143 Platinum Carpet Restoration Kenny Quint 512-496-2435 Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 UCS Ben Wells 512-385-6600

Carpet-Deodorizing Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Colors Unlimited Rob Tatrow 512-339-3023 Crew Indigo Kevin Castello 512-552-8825 UCS Ben Wells 512-385-6600

Products and Services

Carpet-Sales & Installation Arbor Contract Carpet Tiffany Strong 303-307-8050 x.7115 Capitol Floor Brett Weiss 512-339-1555 Carpet Warehouse Matt Naylor 512-335-8138 Colors Unlimited Rob Tatrow 512-339-3023 Criterion Brock Gary Smith 512-520-2559 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Ryan Weis 512-833-6399 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966

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Redi Carpet Tony Boatman 512-383-1314 Sherwin Williams Company Jay Piersall 512-844-2309

Carpet-Water Extraction

Products and Services

Abluent Cleaning Services Daniel Salazar 512-777-9249 Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Cleaning Network Ben Clattenburg 512-743-1040 Colors Unlimited Rob Tatrow 512-339-3023 Empire Cleaning Malik Khurshid 512-640-3688 First Choice Carpet Care Craig Beaver 512-377-2266 Platinum Carpet Restoration Kenny Quint 512-496-2435 Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800 Restoration King Miles Hanson 512-640-5464 Spot Be Gone Eric Ho 512-788-8763 UCS Ben Wells 512-385-6600

Carports Swift Access Control Mario Vasquez 512-470-7575 The Chism Company, Inc Bill Colby 512-440-0606

Ceiling Fans Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Cellular Phones ACTIV Answer By Audio Images Sarah Bearden 800-487-0206 x.231

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Chimney Cleaning & Repair Top Hat Chimney Sweeps, LLC Ann Miller 512-352-0313

Cleaning Service Austin Decon, LLC James Lynch 512-582-8554 Bio-One Austin Matt Mistica 512-897-9193 Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 Indigo Painting, Cleaning & Carpet Cleaning Stan Smith 512-552-8825

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Maid Of Honor, Inc John Hartley 512-323-6243 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 UCS Ben Wells 512-385-6600 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning Service-Crime Scene Austin Decon, LLC James Lynch 512-582-8554 Bio-One Austin Matt Mistica 512-897-9193 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181 Crime Clean of Texas Deborah Gerhards 512-669-2999 Emergency Cleaning Solutions Christopher Brown 512-382-7243 Micro Services Anthony Allbritain 512-662-5752 Restoration King Miles Hanson 512-640-5464 UCS Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050 Rent Recovery Solutions AC Greaves 800-335-0119 Tenant Tracker, Inc Troy Pate 800-658-9369 The Phoenix Recovery Group Elia Dalton 210-822-8272

Collection Systems Rent Recovery Solutions AC Greaves 800-335-0119

Collections Nationwide Eviction Eddie Young 512-551-0357 ResidentCheck Ian McIntosh 800-491-2580 The Phoenix Recovery Group Elia Dalton 210-822-8272

Commercial Lending TruWest Credit Union Michael Gandy 512-252-6007

Commercial Real Estate TruWest Credit Union Michael Gandy 512-252-6007

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 RealPage, Inc. Stacey Blackwell 972-820-3000 ResMan Amanda Mabrey 972-349-1406

Yardi Systems Tracy Ayres 805-699-2040

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 All-Cor Services Steve Wingo 512-826-4542 Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Construction/CPC Barbara Crawford 512-289-0227 FIDUS Construction Services Lauren Hudler 512-590-2707 Integrity Paving & Coatings Jessica Holly 512-853-9009 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Sungrow Landscape Services Patrick Goulding 512-331-1700 TBC Services, LLC Tom Burghart 512-217-8020 Westhill Paving Inc. Chad Reynolds 512-353-1432

Concrete Repair & Resurfacing A Plus Asphalt & Concrete Art Aja 512-251-8920 Brecca Construction LLC Tania Dupuis 512-563-8839 Integrity Paving & Coatings Jessica Holly 512-853-9009 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 KoolCote of Texas Stacy Perlinger 512-251-5740 Lone Star Paving Jim Ramming 512-428-5778 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 Stripe-It-Up Katie Youngblood 512-560-3130 Sundek of Austin Rick Hubbard 512-928-8000

Concrete Scoring & Staining Capitol Floor Brett Weiss 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688 Ingenium Construction Company Todd Gold 512-721-0366

Construction-General All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Global Restoration Services Eric DeLeon 210-347-8431 Ingenium Construction Company Todd Gold 512-721-0366 JMI Contractors Melissa Vale 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 TPI Painting, Inc Al Torres 713-668-7986

Copier/Printers Knight Office Solutions of Austin, LLC Troy Nguyen 512-617-7080 x.137

Corporate Housing Home Place Apartment Search Mike Stotts 512-258-5200

Counter Top Installation Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 NuSurface Jonathan Drolet 512-339-0989 Synergy Granite LLC Demetri Montez 512-778-9007 The CounterSource, Inc Annie Doyle 512-438-9352

Counter Top Refinishing McKillican Kevin Slabaugh 512-828-5800 NuSurface Jonathan Drolet 512-339-0989 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

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Synergy Granite LLC Demetri Montez 512-778-9007 The CounterSource, Inc Annie Doyle 512-438-9352

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Liberty Group, The Shonna Marquis 512-225-1860 Tenant Tracker, Inc Troy Pate 800-658-9369

D Deck Builders

Products and Services

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Ingenium Construction Company Todd Gold 512-721-0366 JMI Contractors Melissa Vale 210-492-8181

Decks KoolCote of Texas Stacy Perlinger 512-251-5740 Sungrow Landscape Services Patrick Goulding 512-331-1700

Demolition Contractors JMI Contractors Melissa Vale 210-492-8181

Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides For Rent Media Solutions Danielle Archuleta 512-326-1133 RentPath Chelsea Kneeland 469-662-3097

Door Hardware Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products Cedar Park Overhead Doors Todd Gilstrap 512-335-7441 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

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Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Brecca Construction LLC Tania Dupuis 512-563-8839

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 Sungrow Landscape Services Patrick Goulding 512-331-1700

Dry Cleaning Services Love Lockerz Jason Jones 512-913-4402 MW Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Top Hat Chimney Sweeps, LLC Ann Miller 512-352-0313 WASH Multifamily Laundry Systems, LLC1 Mike Gagliardi 737-226-2597

Drywall Contractors Brecca Construction LLC Tania Dupuis 512-563-8839 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020

Drywall Equipment & Supplies PPG Pittsburgh Paints Gregory Wagner 512-827-6292

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Fox Service Company James Bagby 512-442-6782 Lightning Electrical, LLC Rick Morgan 512-569-8550 Mtech 512-929-7090

Electric-Equipment & Supplies HD Supply Kendall Wood 512-584-7432 Interstate All-Battery Center Joel Walker 512-955-2165

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Electronic Rent Collection ResMan Amanda Mabrey 972-349-1406

E-Mail Video Marketing Solutions Capture The Market Beth Doty 866-778-7719

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273

Emergency Water Services Abluent Cleaning Services Daniel Salazar 512-777-9249 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 UCS Ben Wells 512-385-6600

Employee Screening Liberty Group, The Shonna Marquis 512-225-1860 Tenant Tracker, Inc Troy Pate 800-658-9369

Employment AgenciesPermanent BG Staffing Nikki Burleson 512-481-1234 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860

Employment AgenciesTemporary BG Staffing Nikki Burleson 512-481-1234 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Victor Garcia 832-242-6800 The Personnel Store, Inc. Damion White 512-236-1400

Employment Services Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 The Personnel Store, Inc. Damion White 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Entertainment Apartment Life Randy Ginnan 817-685-2963 x.321 FunFlicks Outdoor Movies Darrell Landers 512-501-6362 Mood Texas Robyn Mercer 512-420-3244

Evictions Connect2Court J Daniel Maggard 404-500-5743 Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R. David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860

Exercise Equipment-Dealers Advanced Exercise Equipment Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Joshua Nichols 512-971-7399 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Equipment Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

F Fences & Rails 2 S-D, Inc. Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Associated Time & Parking Patrick Dolan 512-693-9200

Brecca Construction LLC Tania Dupuis 512-563-8839 C&C Access Co, LLC Roy Cornelison 512-983-8094 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Metroflor Corporation Matthew Fooshee 832-444-7611 Meyer Smith, Inc Walt Meyer 512-472-0505 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 Swift Access Control Mario Vasquez 512-470-7575

Financial Planning Brown Insurance Group Cory Brown 512-523-4002

Financing TruWest Credit Union Michael Gandy 512-252-6007

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Western States Fire Protection John Couch 512-832-8069

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Rob Thomas 512-243-7788 Western States Fire Protection John Couch 512-832-8069

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020 Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Rob Thomas 512-243-7788 StoveTop FireStop Joanna Osborne 817-870-8081 Western States Fire Protection John Couch 512-832-8069

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020 Allied Fire Protection Robbie Ashworth 512-719-4872 Western States Fire Protection John Couch 512-832-8069

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Interstate All-Battery Center Joel Walker 512-955-2165 StoveTop FireStop Joanna Osborne 817-870-8081

Fire Restoration Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-903-9173 JMI Contractors Melissa Vale 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 TPI Painting, Inc Al Torres 713-668-7986

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 Alliance Safety and Fire Protection LP Seth Smith 512-461-7890 Allied Fire Protection Robbie Ashworth 512-719-4872 American Fire Systems Craig Branstetter 713-466-9898 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Western States Fire Protection John Couch 512-832-8069

Fire/Water Damage Restoration Abluent Cleaning Services Daniel Salazar 512-777-9249 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Hurcon, Inc Bobby Griggs 281-847-3600 Micro Services Anthony Allbritain 512-662-5752 Restoration King Miles Hanson 512-640-5464 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Smith 512-739-7237 UCS Ben Wells 512-385-6600

Fitness Design & Management Advanced Exercise Equipment Ryan McAfee 512-800-0959 Fit Supply Joshua Nichols 512-971-7399

Fitness Equipment Repair & Service Advanced Exercise Equipment Ryan McAfee 512-800-0959

Flags Banners & Pennants Ice Blue Advertising Chuck Littlepage 832-437-0904 Image 360 Gordon Stehr 512-436-0134

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 303-307-8050 x.7115 Capitol Floor Brett Weiss 512-339-1555 Carpet Warehouse Matt Naylor 512-335-8138 Colors Unlimited Rob Tatrow 512-339-3023 Criterion Brock Gary Smith 512-520-2559

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Gallardo Coatings David Gallardo 512-207-0660 Impact Floors Ryan Weis 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor Restoration-Hardwood Brecca Construction LLC Tania Dupuis 512-563-8839 Floor King, Inc Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611 Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Gallardo Coatings David Gallardo 512-207-0660 Impact Floors Ryan Weis 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Matthew Fooshee 832-444-7611

Products and Services

Foundation Contractors Church Services Derek Seaback 832-808-7332 Foundation Specialists Managers Office 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374 JMI Contractors Melissa Vale 210-492-8181 Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111

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Ingenium Construction Company Todd Gold 512-721-0366

Furniture-Outdoor Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027

Furniture-Outdoor Park TF Harper & Associates LP Elayne Haynes 512-440-0707

Furniture-Rentals Brook Furniture Rental Amanda Valdez 512-415-2416 Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040

Furniture-Sales Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669 CORT Lindsey Osborne 512-719-9040

Furniture-Swimming Pool Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027

Products and Services

G Garage Doors & Openers Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Garbage Collection Central Texas Refuse, Inc Vic Thomas 512-243-2833 Texas Disposal Systems Dennis Hobbs 512-421-1359 VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Gates-Automatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 C&C Access Co, LLC Roy Cornelison 512-983-8094 Cedar Park Overhead Doors Todd Gilstrap 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Meyer Smith, Inc Walt Meyer 512-472-0505 Site Safe Security Kim Bourgeois 281.726.7810 Swift Access Control Mario Vasquez 512-470-7575

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General Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542 AYS Capital & Renovations, LLC Joey Susan 512-454-5704 Bartley Construction Dennis Bartley 512-303-9688 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Brecca Construction LLC Tania Dupuis 512-563-8839 Build Right Construction Fortunato Gomez 512-545-5080 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 CTI Construction Ray Logan 830-857-5944 FIDUS Construction Services Lauren Hudler 512-590-2707 Foundation Specialists Managers Office 512-291-4374 FSI Construction Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-903-9173 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478 Hurcon, Inc Bobby Griggs 281-847-3600 Infinite Exteriors Construction Chris Macias 512-386-3854 Ingenium Construction Company Todd Gold 512-721-0366 J4 Development Chris Burgy 512-380-1242 JMI Contractors Melissa Vale 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Oneway Renovations, Inc Amador Verastegui 512-740-7206 PCI Texas Jeff Pancone 512-983-6831

Protractor Services Maisie Dickerson 512-282-5722 RLG Contracting Justin Shedrock 210-850-7465 Smart Companies, Inc Misty Garwood 512-452-4554 Swet Construction Group Frank Hutchinson 321-594-5569 TBC Services, LLC Tom Burghart 512-217-8020 Texas Renovation Solutions Debra Villarreal & Warren Perrin 512-748-0865 The Ironwood Group Todd Pirtle 512-298-2004 TiCon Texas Construction Services Trey Murphy 281-932-8521 Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306 UCS Ben Wells 512-385-6600

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Apartment Glass Products EdyLyn Dean 512-662-7036 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Golf Cars & Carts-Rentals Golf Cars of Austin Damon Goodnight 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Damon Goodnight 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters & Downspouts Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Melissa Vale 210-492-8181

Gutters-Cleaning & Repair Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 Keith Barker Roofing and Solar Keith Barker 512-447-7663

Sungrow Landscape Services Patrick Goulding 512-331-1700

H Hardware HD Supply Kendall Wood 512-584-7432 Home Depot, The Richard Salinas 830-613-9453 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Heating SystemsSupplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881 HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565

HVAC Aces A/C Supply Robert Arroyo 512-832-7881 AGES Consulting Casey Conlon 844-533-4547 All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Robert Madden Industries Tiffany Paluso 512-837-8521 SKLD Mechanical 713-434-7553

I Indoor Air Quality Testing & Consulting Biosweep of Austin Yemi Ayeni 512-373-8118 Micro Services Anthony Allbritain 512-662-5752

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

Insurance Bellamy Insurance Group LLC Matt Murray 512-717-4944 Beneke Adjusters International Jim Beneke 512-328-1851 Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 CNC Insurance Brent Coleman 972-248-2415 Colonial Life Spencer Cobb 337-501-8174

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Jansen International, LLC Charles Dale 800-779-8714 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Bellamy Insurance Group LLC Matt Murray 512-717-4944 Blancken Insurance Group Russ Blancken 512-246-2122 Brown Insurance Group Cory Brown 512-523-4002 Capitol City Insurance Carol Baker 512-343-0280 CNC Insurance Brent Coleman 972-248-2415 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Insurance Claim Recovery Support Scott Friedson 512-904-9900 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122 Brown Insurance Group Cory Brown 512-523-4002 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122 Brown Insurance Group Cory Brown 512-523-4002 CNC Insurance Brent Coleman 972-248-2415 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 Brown Insurance Group Cory Brown 512-523-4002 CoreLogic SafeRent Jason Pitzel 713-252-8515 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Liberty Rent Guarantee Mike Abraham 402-206-1840 RealPage, Inc. Stacey Blackwell 972-820-3000

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122 Brown Insurance Group Cory Brown 512-523-4002 Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511 Whorton Insurance Services Michael Whorton 512-338-1191

Interior & Decorator Service Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List James Wiersma 404-735-1288 HomeMe Reggie Shipman 310-227-4693 RealPage, Inc. Stacey Blackwell 972-820-3000 Zillow Gen Martin 210-430-9129

Internet-Marketing For Rent Media Solutions Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Realtor.com Carol Andrews 281-460-6307 Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114 The Apartments.com Network Melody Zare 512-865-0483

Irrigation Systems Installation & Equipment Benchmark Landscapes Trey Zamora 512-266-3167 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maintained Landscape, Inc. John Kramr 512-335-8252 Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769

J Janitorial Equipment & Supplies HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Janitorial Service ABM Tiffany Hardt-Miller 512-539-6581 Crime Clean of Texas Deborah Gerhards 512-669-2999 Maid Of Honor, Inc John Hartley 512-323-6243 UCS Ben Wells 512-385-6600

Internet-Service Providers AT&T Connected Communities# Ryan Worley 512-438-6314 CampusConnect Rob Paver 512-717-0808 Enterprise Risk Control Lonnie Derden 469-304-3354 Google Fiber Evan Vandarwarka 425-442-7498 Grande Communications Joe Markosfeld 512-650-5486 Time Warner Cable Javier Salinas 877-859-9922

Internet-Web Site Developers On-Site.com Janis Rossi 408-795-4167 Threshold Agency, LLC John Kerrigan 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Melissa Vale 210-492-8181 Stone Oak Land Design Chad Bachus 855-319-5263

K Keys KeyWarden Systems Partners, LLP Byron Alexander 830-214-0867

L Landscape - Lighting Texas Outdoor Lighting Denise Dean 512-504-3030

Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Land Restoration Lee Idom 512-989-1488 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

Landscape Installation & Maintenance Clean Scapes Carli Hinkle 512-448-1094 Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

JMI Contractors Melissa Vale 210-492-8181 Stone Oak Land Design Chad Bachus 855-319-5263 Sungrow Landscape Services Patrick Goulding 512-331-1700

Landscape Installation/Irrigation Clean Scapes Carli Hinkle 512-448-1094 LMI Landscapes Justin Birchmeier 512-670-5000 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

LandscapingContractors & Maintenance ABM Tiffany Hardt-Miller 512-539-6581 Benchmark Landscapes Trey Zamora 512-266-3167 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311 GreenScapes Landscaping Maegan Kelley 512-263-3669 JMI Contractors Melissa Vale 210-492-8181 Land Restoration Lee Idom 512-989-1488 Landscapes USA Heath Deen 512-350-5761 LMI Landscapes Justin Birchmeier 512-670-5000 Maintained Landscape, Inc. John Kramr 512-335-8252 Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Merit Service Solutions 512-834-0123 NUGREEN Landscaping Service David Klein 512-736-0113 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 RLG Contracting Justin Shedrock 210-850-7465

Products and Services

Landscaping-Designers Complete Landscapes, Inc. Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Maegan Kelley 512-263-3669

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Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264 River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085 Sungrow Landscape Services Patrick Goulding 512-331-1700

Laundry Equipment-Leasing Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 800-445-7303 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Laundry Equipment-Sales Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 800-445-7303 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Leak Detection & Repair

Products and Services

Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925

Leasing Sales Programs ResMan Amanda Mabrey 972-349-1406

Leasing Specialist Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860

Legal Service Connect2Court J Daniel Maggard 404-500-5743 Law Offices of R. David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC, The Jason Snell 512-477-5291 Troilo Law Firm, P.C. Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Light Bulbs AGES Consulting Casey Conlon 844-533-4547

Lighting - Outdoor Texas Outdoor Lighting Denise Dean 512-504-3030

Lighting Fixtures & Supplies AGES Consulting Casey Conlon 844-533-4547 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

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Lightning Electrical, LLC Rick Morgan 512-569-8550 Maintenance Supply HQ Jeff Feldhaus 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Apartment Finders Service Norice Taylor 512-322-9556 ATX Apartment Locators Angela Krausse 512-947-0707 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 For Rent Media Solutions Danielle Archuleta 512-326-1133 Home Place Apartment Search Mike Stotts 512-258-5200 Moveforfree.com Bubba May 210-691-3178 Nu Edge Realty Nick Pierce 512-560-8343 RentPath Chelsea Kneeland 469-662-3097

Lumber-Retail & Wholesale Home Depot, The Richard Salinas 830-613-9453 McKillican Kevin Slabaugh 512-828-5800

M Magazine-Apartment Listings For Rent Media Solutions Danielle Archuleta 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133 x.604

Maintenance Parts & Supplies Chadwell Supply Michael Stewart 888-341-2423

Maintenance Service A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Maintenance Supplies HD Supply Kendall Wood 512-584-7432 Lowe’s Companies Gregg Bennett 512-441-0329 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Wilmar Crystal Stranahan 800-345-3002

Make Ready Service Crew Indigo Kevin Castello 512-552-8825 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Maid Of Honor, Inc John Hartley 512-323-6243 Radley Staffing Jon Lantrip 512-502-3030 UCS Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc Bruce McClenny 800-595-8730 Austin Investor Interests Robin Davis 512-261-0100 ResMan Amanda Mabrey 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133 x.604

Marketing Consultants & Service Apartment Life Randy Ginnan 817-685-2963 x.321 Catalyst Marketing & Design Jamie Matusek 512-579-5461 LeaseHawk Kevin Telfer 888-348-8620 Rentping Mike Wittmann 402-570-0648 Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114 Threshold Agency, LLC John Kerrigan 512-375-3169 Visual Marketing Ann Poehl 512-918-0131

Masonry Contractor Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc. Susan Bishop 512-252-0141 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 JMI Contractors Melissa Vale 210-492-8181

Millwork/Cabinetry Austin Apartment Renovations David Coulter 512-924-6976

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Apartment Glass Products EdyLyn Dean 512-662-7036 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Austin Decon, LLC James Lynch 512-582-8554 Belfor Property Restoration John Keenan 512-610-3015 Bio-One Austin Matt Mistica 512-897-9193 Biosweep of Austin Yemi Ayeni 512-373-8118 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Camp Construction Peter Flynn 512-394-1111 Micro Services Anthony Allbritain 512-662-5752 PCI Texas Jeff Pancone 512-983-6831 Restoration King Miles Hanson 512-640-5464 UCS Ben Wells 512-385-6600

Mold-Testing Biosweep of Austin Yemi Ayeni 512-373-8118 Micro Services Anthony Allbritain 512-662-5752

Movers 3 Men Movers Tom Britton 713-333-6683 Moveforfree.com Bubba May 210-691-3178 Simpler Moving Layne Norris 409-728-4665 Two Men And A Truck Erica Diaz 512-416-6800 Vosco Moving Karin Mastervich 512-554-4678

N Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Austin Decon, LLC James Lynch 512-582-8554 Biosweep of Austin Yemi Ayeni 512-373-8118 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 ScentAir Beverly Boyd-Miller 512-797-4503 UCS Ben Wells 512-385-6600

Office Equipment & Supplies Knight Office Solutions of Austin, LLC Troy Nguyen 512-617-7080 x.137 Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management Connect2Court J Daniel Maggard 404-500-5743

Overhead Doors Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

P Paint Contractors Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Colors Unlimited Rob Tatrow 512-339-3023 Painting Connection Robier Rodriguez 806-445-6791 TBC Services, LLC Tom Burghart 512-217-8020 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply Preston Sams 214-905-3436 Sherwin Williams Company Jay Piersall 512-844-2309

Paint-Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 Brecca Construction LLC Tania Dupuis 512-563-8839

C&Z Enterprises Jimmy Zientek 512-989-8377 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Crew Indigo Kevin Castello 512-552-8825 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 Hurcon, Inc Bobby Griggs 281-847-3600 JMI Contractors Melissa Vale 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Nadeau Painting Specialist Dennis Nadeau 512-442-3700 Protractor Services Maisie Dickerson 512-282-5722 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Smart Companies, Inc Misty Garwood 512-452-4554 Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554 Texas Renovation Solutions Debra Villarreal & Warren Perrin 512-748-0865 Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306 TPI Painting, Inc Al Torres 713-668-7986

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply Preston Sams 214-905-3436 Lowe’s Companies Gregg Bennett 512-441-0329 PPG Pittsburgh Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-2309 Wilmar Crystal Stranahan 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc. Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Bennett Paving Inc. Christina Rountree 512-740-8603 Contractors Asphalt Seth Ritta 512-388-9540 Integrity Paving & Coatings Jessica Holly 512-853-9009 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Stripe-It-Up Katie Youngblood 512-560-3130

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Advanced Asphalt Applications Seth Ritta 512-539-7744 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Bennett Paving Inc. Christina Rountree 512-740-8603 Contractors Asphalt Seth Ritta 512-388-9540 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 TexAsphalt Ross Williams 512-497-9601

Personnel Services Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030

Pest Control Service Absolute Pest Management David Burnett 512-444-0262 Certified Termite & Pest Control Scott Young 512-676-0828 EcoTeam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Heat Wave Bed Bug Control Cody Hardin 512-994-0141 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah McElwee 800-291-7378 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws Chris Thomas 281-627-1657 Poo Prints Mike Stone 877-213-7817

Playground Equipment TF Harper & Associates LP Elayne Haynes 512-440-0707

Plumbing Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Fox Service Company James Bagby 512-442-6782 Mtech 512-929-7090 Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553 Roto-Rooter Service Co. Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

PlumbingEquipment & Supplies

Products and Services

HD Supply Kendall Wood 512-584-7432 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Pool Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Porcelain Refinishing NuSurface Jonathan Drolet 512-339-0989

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Centex Nice & Clean Adam Merrill 512-750-5552 CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

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Roto-Rooter Service Co. Jason Carter 512-836-8925 Stripe-It-Up Katie Youngblood 512-560-3130 Westlake Home & Commercial Joshua Nichols 512-280-1649

Printing & Graphic Service Executive Signs Austin Jacob Dotson 512-292-9939 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc. Don McGraw 512-454-8684 Visual Marketing Ann Poehl 512-918-0131

Property Management Software RealPage, Inc. Stacey Blackwell 972-820-3000 ResMan Amanda Mabrey 972-349-1406 Yardi Systems Tracy Ayres 805-699-2040

Products and Services

R Real Estate-Consultants ATX Apartment Locators Angela Krausse 512-947-0707 Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Investment Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 ATX Apartment Locators Angela Krausse 512-947-0707 Moveforfree.com Bubba May 210-691-3178 Nu Edge Realty Nick Pierce 512-560-8343

Recycling Services Austin Resource Recovery Teresa Chapman 512-974-9727 Green City Recycler Michael Derosa 240-481-9532

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Remodeling BAC Products Inc Chris Hoker 512-259-1660 Brecca Construction LLC Tania Dupuis 512-563-8839 Build Right Construction Fortunato Gomez 512-545-5080 Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration John Keenan 512-610-3015 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Ser. LLC Customer Service 877-242-6748 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-903-9173 Infinite Exteriors Construction Chris Macias 512-386-3854 Ingenium Construction Company Todd Gold 512-721-0366 J4 Development Chris Burgy 512-380-1242 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JMI Contractors Melissa Vale 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-569-8550 One Eighty Construction Travis Case 512-505-1023 Oneway Renovations, Inc Amador Verastegui 512-740-7206 Protractor Services Maisie Dickerson 512-282-5722 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Swet Construction Group Frank Hutchinson 321-594-5569 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600

Renovation Products BAC Products Inc Chris Hoker 512-259-1660 Cinch Kit Paige Hagle 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Austin Apartment Renovations David Coulter 512-924-6976 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Paige Hagle 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 CTI Construction Ray Logan 830-857-5944 Gage Multifamily Services Rich Trepanier 512-903-9173 J4 Development Chris Burgy 512-380-1242 Lightning Electrical, LLC Rick Morgan 512-569-8550 One Eighty Construction Travis Case 512-505-1023 PCI Texas Jeff Pancone 512-983-6831 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 830-708-8970 RealPage, Inc. Stacey Blackwell 972-820-3000

Replacement Windows Brecca Construction LLC Tania Dupuis 512-563-8839

Resident Screening Service HomeMe Reggie Shipman 310-227-4693 National Tenant Network Stacy Howell 800-801-1371 On-Site.com Janis Rossi 408-795-4167 RealPage, Inc. Stacey Blackwell 972-820-3000 ResidentCheck Ian McIntosh 800-491-2580 Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 KoolCote of Texas Stacy Perlinger 512-251-5740 NuSurface Jonathan Drolet 512-339-0989 Painting Connection Robier Rodriguez 806-445-6791 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Melissa Vale 210-492-8181 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management Liberty Rent Guarantee Mike Abraham 402-206-1840

Rodent Control Absolute Pest Management David Burnett 512-444-0262 Pest Management, Inc Sarah McElwee 800-291-7378

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048 x.101 JMI Contractors Melissa Vale 210-492-8181 LSR Multifamily June Hunter 214-869-4479

Roofing Consultants Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Camp Construction Peter Flynn 512-394-1111 Heritage Construction Co, LLC Daphne Flores 512-528-5559 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 Oliver Roofing Systems Rick Brier 512-834-7500 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Roofs-Cleaning Centex Nice & Clean Adam Merrill 512-750-5552 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

Roofs-Contractors 2 S-D, Inc. Kevin Seelhammer 830-627-2734

Roofs-Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Assurance Roofing Dan Keiderling 512-731-9446 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Ser. LLC Customer Service 877-242-6748 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 FIDUS Construction Services Lauren Hudler 512-590-2707 GPS Roof Leak Repair Trey King 888-958-5048 x.101 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Daphne Flores 512-528-5559 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 JMI Contractors Melissa Vale 210-492-8181 Keith Barker Roofing and Solar Keith Barker 512-447-7663 LSR Multifamily June Hunter 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500 Protractor Services Maisie Dickerson 512-282-5722

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 JD Sheet Metal & Roofing Billy Gwin 512-904-0893 Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

S Safety Equipment Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370

Screens-Door & Window 1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance Alarmtechs, Inc. Terry Delzeit 281-391-6066 Compound Security Specialist Robert Palmerton 512-444-4283 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil Inc. Jeremy Powell 866-616-1318 Ranger Protection Agency Jean Jarrett 512-637-4965 Signal 88 Security Texas Justin Nordhausen 512-394-6234

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Pro-Vigil Inc. Jeremy Powell 866-616-1318 Statewide Patrol, Inc James McClure 512-326-9411 Swift Access Control Mario Vasquez 512-470-7575

Security Deposits ePremium Insurance Ann Padgett 830-708-8970

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988

Austin Patrol Services Jim Wakefield 512-888-9489 Executive Security Systems Shauna Gibson 512-458-2258 Ranger Protection Agency Jean Jarrett 512-637-4965 Sentry Security & Investigations, LP Alan Trevino 512-206-0515 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Statewide Patrol, Inc James McClure 512-326-9411

Security Systems Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Kastle Systems Sultana Nailor 713-620-6748 KeyWarden Systems Partners, LLP Byron Alexander 830-214-0867 Site Safe Security Kim Bourgeois 281.726.7810

Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Brecca Construction LLC Tania Dupuis 512-563-8839 Excalibur Painting, Inc Omar Reyes 512-459-8600 Nadeau Painting Specialist Dennis Nadeau 512-442-3700

Short Term Leasing BNB Shield Jacques Casimir 832 229 4984

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Roto-Rooter Service Co. Jason Carter 512-836-8925

Siding Brecca Construction LLC Tania Dupuis 512-563-8839

Siding-Contractors A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc. Brian Scott 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 Ingenium Construction Company Todd Gold 512-721-0366 JMI Contractors Melissa Vale 210-492-8181 Protractor Services Maisie Dickerson 512-282-5722 Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Executive Signs Austin Jacob Dotson 512-292-9939 Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676 Fastsigns Office Manager 512-454-9956 Image 360 Gordon Stehr 512-436-0134 Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100 Signs West Jim Ashley 512-282-5001 Stripe-It-Up Katie Youngblood 512-560-3130

Products and Services

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

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Staffing Services Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860 Radley Staffing Jon Lantrip 512-502-3030 Star Personnel Victor Garcia 832-242-6800

Stairs Meyer Smith, Inc Walt Meyer 512-472-0505 Swift Access Control Mario Vasquez 512-470-7575 TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Two Men And A Truck Erica Diaz 512-416-6800

Stucco & Exterior Coating Contractor

Products and Services

2 S-D, Inc. Kevin Seelhammer 830-627-2734 Brecca Construction LLC Tania Dupuis 512-563-8839 Camp Construction Peter Flynn 512-394-1111 Contractors, Inc. Brian Scott 512-733-0600 FIDUS Construction Services Lauren Hudler 512-590-2707 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Melissa Vale 210-492-8181 Keith Barker Roofing and Solar Keith Barker 512-447-7663

Subfloor Repair Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Ingenium Construction Company Todd Gold 512-721-0366 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966

Submetering Systems Minol USA Lynne Young 713-516-0377 RealPage, Inc. Stacey Blackwell 972-820-3000

Swimming Pool Code Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565

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Swimming Pool-Contractors Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256 Premier Fiberglass, Inc Sherri Fowler 512-282-3322

Swimming Pool-Maintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Kendall Wood 512-584-7432 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Swimming PoolRepair & Renovation Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool And Spa Andy Hines/ Brandon Doucet 512-873-8565 JMI Contractors Melissa Vale 210-492-8181 KoolCote of Texas Stacy Perlinger 512-251-5740 Premier Fiberglass, Inc Sherri Fowler 512-282-3322 Sundek of Austin Rick Hubbard 512-928-8000

T Tax Consultants Allshouse Group Kurt Allshouse 713-396-5745 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Telecommunications Service AT&T Connected Communities# Ryan Worley 512-438-6314 Grande Communications Joe Markosfeld 512-650-5486 Kings III Emergency Communications Gary Weldon 512-992-4134 Slingshot, Inc Colin Lancashire 512-965-5720

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206 x.231

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Television Google Fiber Evan Vandarwarka 425-442-7498

Television-Cable Time Warner Cable Javier Salinas 877-859-9922

Temporary Personnel BG Staffing Nikki Burleson 512-481-1234 Hire Priority Staffing Loa McManus 512-338-4473 Liberty Group, The Shonna Marquis 512-225-1860

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 713-252-8515 HomeMe Reggie Shipman 310-227-4693 RealPage, Inc. Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Termite Control Absolute Pest Management David Burnett 512-444-0262 Certified Termite & Pest Control Scott Young 512-676-0828 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah McElwee 800-291-7378 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning Abluent Cleaning Services Daniel Salazar 512-777-9249 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 UCS Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311 Rasa Floors Daniel Pena 512-371-9966

Tile Sales & Installation-Non-ceramic Brecca Construction LLC Tania Dupuis 512-563-8839 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Rasa Floors Daniel Pena 512-371-9966

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000 Reliant Towing Mark Schroeder 512-363-5900

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Republic Services Stephen Kanarek 512-247-5647

Trash Hauling At Your Disposal - Waste Services Inc Victoria Fikes 512-769-0476 Bio-One Austin Matt Mistica 512-897-9193 Central Texas Refuse, Inc Vic Thomas 512-243-2833 IREP Veronica Diaz 512-587-2186 Pro Valet Trash Patrick Kelley 512-751-2900 Progressive Waste Solutions Kim Stone 512-251-5622 Republic Services Stephen Kanarek 512-247-5647 Valet Waste, LLC Braden Gore 512-593-0243

Trash Removal Austin Resource Recovery Teresa Chapman 512-974-9727 Austin Trash Valet Nizar Hakiki 512-554-5555

Bio-One Austin Matt Mistica 512-897-9193 Central Waste Management Justin Behrmann 512-783-8898 IREP Veronica Diaz 512-587-2186 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Stephen Kanarek 512-247-5647 White’s Trash Services Benjamin White 832-529-7411

Tree-Insect & Disease Control Certified Arbor Care, Inc Lee Evans 512-671-8733 Davey Tree Expert Co. Daniel Hunsicker 512-451-4986 Pest Management, Inc Sarah McElwee 800-291-7378

Tree-Maintenance Service Certified Arbor Care, Inc Lee Evans 512-671-8733 Davey Tree Expert Co. Daniel Hunsicker 512-451-4986 JMI Contractors Melissa Vale 210-492-8181 Merit Service Solutions 512-834-0123 Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Trophies & Plaques Longhorn Trophies, Inc. Don McGraw 512-454-8684

U Uniforms Ice Blue Advertising Chuck Littlepage 832-437-0904

Utilities-Billing Service Hocutt, Inc. Kevin Hammer 214-381-9991 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utilities-Management National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Billing Hocutt, Inc. Kevin Hammer 214-381-9991 Minol USA Lynne Young 713-516-0377 Southwest Utility Billing, LLC Andrew Leach 281-306-0244

Utility Consultant Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898 Door Side Valet Trash David Simes 737-222-9177 Pro Valet Trash Patrick Kelley 512-751-2900 Trojan Waste Solutions Cameron McCreary 844-876-5269 VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Valet Waste Pick Up Austin Trash Valet Nizar Hakiki 512-554-5555 Door Side Valet Trash David Simes 737-222-9177 Green City Recycler Michael Derosa 240-481-9532 GreenThumb Compost LLC Tom Rutz 512-369-0998 Pro Valet Trash Patrick Kelley 512-751-2900 Trojan Waste Solutions Cameron McCreary 844-876-5269 Valet Waste, LLC Braden Gore 512-593-0243 Waste Away, LLC Ron Walser 866-999-2929 x.704 White’s Trash Services Benjamin White 832-529-7411

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Productions Capture The Market Beth Doty 866-778-7719 For Rent Media Solutions Danielle Archuleta 512-326-1133 FunFlicks Outdoor Movies Darrell Landers 512-501-6362

W Wall Coverings Sherwin Williams Company Jay Piersall 512-844-2309

Wallpaper & Wallcoverings-Installation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Commercial Equipment Company Andy Northup 972-991-9274 Luxe Appliances Mitchell Andrus 512-940-1023 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515 Commercial Equipment Company Andy Northup 972-991-9274 WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Waste & Recycling Consulting Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/Recycling At Your Disposal - Waste Services Inc Victoria Fikes 512-769-0476 Dog Paws Chris Thomas 281-627-1657 GreenThumb Compost LLC Tom Rutz 512-369-0998 Pro Valet Trash Patrick Kelley 512-751-2900 Progressive Waste Solutions Kim Stone 512-251-5622 Republic Services Stephen Kanarek 512-247-5647 Texas Disposal Systems Dennis Hobbs 512-421-1359 Waste Away, LLC Ron Walser 866-999-2929 x.704 Waste Management Daniel Rumsey 512-272-6232

Water Heaters & Boilers A-1 Service/Prop Maint Contractors Ron Little 512-443-2222 Roto-Rooter Service Co. Jason Carter 512-836-8925 Sustain-Ability Solutions Gerardo Medrano 888-657-7582 Vamvoras, Ltd Jeff Fox 512-994-7527

Water Services Texas Portable Water Softener Co Blain Abbott 512-413-2140

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc. Kevin Hammer 214-381-9991 Southwest Utility Billing, LLC Andrew Leach 281-306-0244 Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction Abluent Cleaning Services Daniel Salazar 512-777-9249 Belfor Property Restoration John Keenan 512-610-3015 Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043 Colors Unlimited Rob Tatrow 512-339-3023 Green One Services Derrick Glasper 512-945-4143 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Restoration King Miles Hanson 512-640-5464 Spot Be Gone Eric Ho 512-788-8763 The Steam Team Ashtynn Smith 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600 JMI Contractors Melissa Vale 210-492-8181 Meyer Smith, Inc Walt Meyer 512-472-0505 Swift Access Control Mario Vasquez 512-470-7575 TBC Services, LLC Tom Burghart 512-217-8020

Products and Services

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Kendall Wood 512-584-7432

Windows-Dealers Ameristar Screen and Glass CJ Reed 512-910-3050 Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wood Floor Sales & Installation Brecca Construction LLC Tania Dupuis 512-563-8839 Capitol Floor Brett Weiss 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

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INTRODUCING: ONLINE SERVICE PORTAL FEATURES: * INVOICE ACCESS 24/7 * UNIT HISTORY DETAIL * UPCOMING SCHEDULED ORDERS * ACCOUNT STATEMENT MAKING IT EASIER TO DO BUSINESS WITH DIXIE CARPET. * CONTACT YOUR LOCAL www.dixiecarpet.com SALES REP TODAY!*

(512) 442-6927

Rick Bastian (512) 497-1457 rickb@dixiecarpet.com

Tim Broxson (512) 626-7803 timb@dixiecarpet.com

*CARPET * VINYL * *VINYL PLANK * *LAMINATE* * HARDWOOD * *CERAMIC TILE * *SUBFLOOR REPAIRS* *BACKSPLASHES*

Pennie Pyterek (512) 845-0734 penniep@dixiecarpet.com

Derek Wallace (512) 298-7773 derekw@dixiecarpet.com

* Serving Houston, Austin, Dallas, San Antonio, Corpus Christi & surrounding areas Since 1970 *

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Since 1983, TPI has specialized in serving the multifamily industry. From new construction to renovation, from complete restoration to painting and roofing, TPI provides exceptional expertise to some of the leading names in the apartment industry.

Today, we're growing and changing to serve you even better. At our core, however, we are still family owned and operated. For you, that means superior performance, attention to detail and hands-on management. We understand that your success is our success. Let's work together.

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