DEPARTMENT SPOTLIGHT

Aureon Contact Center Solutions

The Aureon Contact Center helps deliver exceptional customer experiences that build customer loyalty. We understand that relationships are the foundation of business. We rely on integrated telecommunication and technology platforms to facilitate efficient and reliable customer support. Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems immediately route calls based on priority and agent skill level. A robust Customer Relationship Management (CRM) ticketing system accurately tracks customers and issues. Aureon Contact Center agents have a customized omnichannel system to reference customer history and provide superior troubleshooting assistance quickly. Our customer care is a perfect complement to your products and services—and there’s no better way to build brand loyalty than to join up with Aureon’s Contact Center Solutions for support.

Learn more about Aric Birchmier and his team as he discusses his role at the Aureon Contact Center Solutions and the work he does.

How long have you been with Aureon and what was your journey to your current role?

I have been with Aureon for six months. I have been in contact centers my entire career working in various roles with organizations in multiple industries.

On a day-to-day level who are the key stakeholders that you interact with?

Day to day, I work with potential clients, current clients, my contact center leadership team, the Executive leadership team, and multiple other departments, including Marketing, Finance, and IT.

What do you love most about Aureon?

The people are the best part of Aureon! From day one, everyone has been incredibly welcoming. I have been thrilled that the organization focuses on the key goals of revenue and EBITDA, partners across the three divisions, and is open to making changes.

Is there anything additional you would like to share with the shareholders?

The Aureon Contact Center is filled with incredibly talented people focused on doing whatever it takes to help our clients succeed. Our daily challenge is identifying new ways for our clients to increase customer satisfaction and drive improved performance.

What excites you about coming to work each day? Working towards the goals of the Contact Center and Aureon.

Describe the impact of your department’s work. We focus on helping our clients improve their performance by providing world-class customer service and technical support. Our goal is to allow our clients to focus on their core business.

What are some goals your department is focusing on?

Our most significant focus is bringing in new clients to grow the business, providing excellent service to our existing clients, increasing revenue, improving EBITDA, and providing opportunities for our employees to grow in their careers.

Aureon Partners with Alpine Communications through the Ripple Effect Program to Address Childcare Needs in Clayton County

Clayton County Development Group and area partners teamed up to address the growing need for quality daycare in Clayton County, Iowa. Local organizations are applying for the Rural Child Care Market Student Grant through the State of Iowa, which requires applicants to demonstrate investment in the project process by providing a $5,000 match. Aureon and Alpine Communications donated a total of $2,000 for this project. The grant funds will go towards funding a county-wide daycare needs assessment, which will help identify the most pressing childcare needs in the area.

Chris Hopp, General Manager at Alpine Communications, said, “Alpine Communications is happy to support the Clayton County Development Group with the childcare assessment study for Clayton County. Quality childcare is vital in our communities. We hope this study helps identify solutions for families that help them grow and thrive in northeast Iowa. We appreciate the work CCDG has put into the grant and the partnership with Aureon in helping move this project forward.”

South Slope Cooperative Communications and Aureon’s Donation to Dr. Binkowski through the Ripple Effect Program Helps Provide Dental Care to Underserved Communities

Dr. Binkowski is a 2023 recipient of an educational loan repayment award from Fulfilling Iowa’s Need for Dentists (FIND). The FIND program helps dentists establish dental practices in designated Iowa priority counties where access to dental care is limited. Recipients must devote a percentage of their services to individuals who disproportionately face barriers to accessing care, such as those enrolled in Medicaid, older adults, and other underserviced populations. Dr. Daniel Binkowski received $2,500 in grant funds through the Ripple Effect program.

“I’m happy to have the community support from South Slope and Aureon to help me see patients at my office, many of whom are patients in need of Medicaid or some form of it. I appreciate your support,” said Dr. Binkowski.

“South Slope is proud to support Dr. Binkowski, as he provides necessary dental care for our rural and underserved community and co-op members,” said Bre Horstman, Business Development Manager.

Stanton Technology Park Utilities Visualization Tools for Business Development

Members from FMTC-Stanton, the Stanton Community Foundation (SCF), and the Iowa Area Development Group met in Stanton to present a $3,000 check to SCF. The funds will go towards marketing visualization tools to assist with business development for the new Stanton Technology Park. SCF and other local leaders are embarking on an initiative to use these tools to help recruit tech companies to the Tech Park, which offers state-of-the-art fiber internet. An engineering firm is developing 3D renderings, images, and aerial video to showcase Tech Park and its capabilities.

In addition to Ripple Effect funds, Southwest Iowa REC donated $2,500 towards the project, matching FMTC – Stanton’s donation of $3,000. The visualization tools will help Stanton market Tech Park, a new community trail, and local amenities. The video will play a role in the community’s marketing efforts. They will have an impact on prospective companies considering Stanton to do business.

Aureon and Templeton Telephone Company Creates Home Run with New Ballpark Facilities for Iowa Community

Templeton Telephone Company and Aureon joined hands to contribute to constructing a new facility at the ballpark in Templeton. Aureon donated $4,873.82, and Templeton Telephone matched it with $5,000, creating a ripple effect that will benefit the community for years. The new facility will feature restrooms, an open covered patio with Wi-Fi capabilities, concessions, and storage, all to enhance visitors’ experiences.

“The new concession stand will be much more functional and accessible for all to use. The ballpark is a great asset to our small community, provides opportunities for our residents, and draws many visitors to Templeton for the events held there,” said Joe Beherns, Development Group Director. “Residents and businesses have been generous in donating to this project. We have also been fortunate to receive several grants, including the Aureon Award. This is another successful project spearheaded by dedicated local volunteers in Templeton.”

Construction will be complete for the sub-state baseball tournament held this summer. The local ballpark hosts many activities throughout the year, including youth baseball, slow-pitch and fast-pitch adult league softball, and community events such as the annual July 3 Street dance and concert.

“Aureon is proud of our support to rural communities through the Ripple Effect program. We look forward to seeing the positive impact of this project on the community for years to come,” said Scott

Behn, Aureon CEO.