Information Technology Services (ITS

Hours (by appointment) ● Monday - Friday, 8:30 a.m. - 4:30 p.m. (closed during chapel)

In addition to services provided by Health Services, Campus Police and Security provide a team of trained First Responders, as it is difficult for Health Services to respond to an emergency situation on campus. It is important to use this service wisely — it is for emergency use only. Please call (765) 641-3333 or 911 in case of an emergency.

Health Insurance All students are encouraged to have health insurance to cover the cost of medical care not provided by Health Services. Normally, group medical coverage through a parent’s employer is adequate. However, many HMO, preferred provider, and managed-care plans limit payment of medical services when away from home. International students are required to carry approved health insurance coverage. The university does not provide student health insurance or healthcare services other than those as listed previously under Health Services. If a student does not have insurance, they are encouraged to visit government exchange at www.healthcare.gov.

Anderson University and its directors and officers are not liable for any injuries, illnesses, claims, damages, charges, bills, and/or expenses related to health or accident issues while involved in a university-sponsored activity.

Information Technology Services (ITS)

Information Technology Services (ITS) enhances the Anderson University experience by providing excellent resources and support to meet the technology needs of students, faculty, staff, and friends of the university.

ITS has implemented a knowledge base and ticket tracking system found at helpdesk.anderson.edu/its. The knowledge base provides helpful information you need to navigate and use AU electronic resources. If you need assistance from ITS, you can submit a request through the Raven Solutions ticket system.

ITS staff and students will provide you technical assistance with connecting your personal computer or device to the AU network and with virus removal. ITS does not make hardware repairs. Check the ITS knowledge base for instructions for connecting to the network and information on protection against malicious software.

The MyAU portal is your link to Anderson University electronic resources. The portal is web-based, so there is no software to install on your computer. Links are available to many resources such as AccessAU and Canvas. For more information on MyAU, search for “MyAU” in the ITS knowledge base.

AccessAU is the web-enabled version of the AU administrative records system. Students can view their class schedules and grades, monitor degree progress, check chapel attendance, and much more. AccessAU can be found in MyAU.

Canvas is AU’s learning management system. Students can view class materials, complete homework assignments, and participate in online activities. Canvas can be found in MyAU.

The ITS Help Desk can be contacted by submitting a Raven Solutions request.

Computer labs are intended for use exclusively by Anderson University faculty, staff, and students for university-related purposes. Commercial or for-profit use is strictly prohibited. Questions about appropriate lab use should be directed to ITS.

Computer Lab Locations (Equipped with PC-compatible computers) ● Computer Science/Math Classroom Lab — Decker Hall 351, (765) 641-3866: Primarily for math