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SALES LEADER Since our inception, we have brokered more than $50 billion in home sales


CHAPTER ONE‌ Every home has a story. No real estate company understands this better than @properties, and that’s why we use the best branding, advertising and marketing resources to tell that story and give you a leg up in the marketplace. As the largest independent real estate brokerage firm in Illinois, leading real estate firm in Northwest Indiana and the number 1 real estate firm in Southwest Michigan, @properties is committed to delivering the highest level of service in local real estate. We look forward to getting better acquainted with you.


BrokerMetrics LLC, Closed Residential Sales, Southwestern Michigan MLS Area, 7/1/18 - 6/30-19


IT BEGAN WITH AN IDEA Established in 2000, @properties began as a boutique brokerage firm with four brokers and an idea for a real estate company that would always work in service of its brokers and clients. We built a deep infrastructure to support our

firm in the U.S. by sales volume with over $9

brokers and clients with the best marketing and

billion in annual sales. Over the last few years,

technology in the industry. We promoted a culture

@properties has also become a platform for a

that values innovation, relationships and excellence.

number of business and civic ventures through

And we made a commitment to continuously

partnerships with local tech startups, charities, and

expand, improve and question the status quo.

artists who help our communities thrive.

Since our inception, we have grown into the #1

While we have grown rapidly, we understand that

brokerage in Chicago, the largest independent

real estate is, first and foremost, a local business.


And we are dedicated to providing the very best







growing brokerage in Southwest Michigan and

local brokerage experience.

Northwest Indiana, and the 11th largest brokerage


Source: MRED, LLC. #1 ranking based on market share for overall closed volume, 2018.


HANDS ON LEADERSHIP Highly creative and energetic entrepreneurs, @properties’ co-founders Michael Golden and Thaddeus Wong have quickly built one of the most recognized brands in Chicago real estate while helping to reshape and modernize the local brokerage industry. Golden and Wong first teamed up in the mid-1990s. They set sales records and consistently ranked among the top 1 percent of the Chicago Association of REALTORS®’ 12,500 members. At @properties, they paired traditional brokerage services with cutting-edge technology and marketing, and became a driving force behind Chicago real estate. Together they have created a corporate culture that attracts high-caliber brokers and staff and fosters teamwork and performance. They have also built a large philanthropic network under the umbrella of the @gives back Community Fund.






Began as a four-person boutique brokerage

Became the #1 residential brokerage in Chicago in less than a decade

@properties remains a locally-owned company through and through

Overtook the title of Illinois’ largest independent real estate brokerage firm in 2013

Source: MRED, LLC. #1 ranking based on market share for overall closed volume, 2018.

#1 real estate brokerage in Chicagoland and Southwest Michigan

Since our inception, we have brokered more than $50 billion in home sales

 chieved a record $9 billion in A annual sales in 2018

 o-founders Thad Wong and Mike C Golden are Ernst & Young Entrepreneur of the Year winners

Is the fastest-growing brokerage in Southwest Michigan, Northwest Indiana and the Lake Geneva, Wisconsin area

 as made the Inc. 500/5000 list of H America’s fastest-growing private companies 11 times


BE LOCAL, THINK GLOBAL To @properties, local means friends you can count on, neighbors you can trust, and businesses you go out of your way to support. Local means the barista knows your drink, the dry cleaner knows your name and the clerk at the convenience store is happy to loan you a buck.


Real estate is a local business, and that means

As an exclusive member of Leading Real Estate

every home, on every block, in every neighborhood

Companies of the WorldŽ, the world’s largest

is unique, and each deserves the attention, care


and consideration only a local company can offer.

@properties connects sellers with homebuyers all

@properties is a local company through and

over the world. So while our brand is uniquely local,

through. But at the end of the day, we know that

our reach is global. That means more exposure,

not all buyers are local. So when it comes to our

and ultimately, shorter market times and higher

marketing programs, we think globally.

selling prices.








LOCAL LEADER @properties remains a locally-owned company through and through


LOCAL LEADER In less than a decade, @properties became the #1 real estate brokerage firm in the city of Chicago. We then expanded to surrounding areas and

services to sourcing new marketing channels.

ultimately opened @properties Michigan/Indiana.

Innovation is the heartbeat of our business.

Again, @properties quickly moved to the head of the class.

means moving the industry forward by sharing

But for @properties, leading has far less to do

best practices, serving in positions of leadership

with numbers and far more to do with innovation.

with the local REALTORSÂŽ Association, and giving

Technology changes, markets change, expectations

back to the community.

change. So we never stop changing. Innovation permeates everything we do, from building the most sophisticated website to introducing new


Being a leader also comes with responsibility. It

Each day, we break new ground by attracting the best and most professional brokers and the most astute clients in the region.


BE DIFFERENT When it comes to the competitive world of real estate, differentiation is one of the keys to success. Differentiation comes naturally to @properties, and it shows in many ways – not the least of which is our advertising and marketing. From





We use differentiation to tell our story and to

campaign to the “Rules for Better Living” and

tell your home’s story. It sounds simple, but

“#TheLifeWeShare” print campaigns, @properties’


distinctive branding ads create an emotional

departments work over-time producing award-

connection with our communities and homebuyers

winning work, constantly pushing the envelope

– a connection that is reinforced when they see the

with new ideas and innovations that set our brokers

@properties logo in ads, on the Web, in collateral

and clients apart from the competition.





and on the For Sale sign in front of your home.



To achieve something you’ve never had before, you must do something you’ve never done before.



rules for better living

You can’t help getting older, but you don’t have to get old. –George Burns



EXPOSURE IS EVERYTHING The story of your home is already written…It’s all about properly sharing it. @properties showcases your home before the

of online, mass media and grassroots marketing

largest pool of homebuyers through marketing

initiatives–all tailored to address the specific

programs that are built around EXPOSURE –

challenges and opportunities of the marketplace.

exposure through an internal network of brokers

More exposure means more page views, more

and their client databases; through an in-house

phone calls, more showing requests, and ultimately

marketing department with full print and digital

a faster, more lucrative sale.

capabilities; and through an exhaustive catalog

22nd Century Media

Custom Property Brochure

Barrington Country

Direct Mail CS Magazine

Adwerx NS Magazine

Multiple Listing Service (MLS)

E-blasts and Social Media Michigan Avenue

Professional Photography and Video

Sheridan Road

Market within a Market – @agent App


North Shore Weekend

Public Relations

Harbor Country News

Pioneer Press

New Ideas every day!

The Beacher


@properties showcases your home before the largest pool of homebuyers through marketing programs that are built around EXPOSURE – exposure through an internal network of brokers and their client databases; through an in-house marketing department with full print and digital capabilities; and through an exhaustive catalog of online, mass media and grassroots marketing initiatives–all tailored to address the specific challenges and opportunities of the marketplace. More exposure means more page views, more phone calls, more showing requests, and ultimately a faster, more lucrative sale.


MARKET WITHIN A MARKET Even before your home is officially listed, @properties brokers market internally to a powerful network of more than 2,000 brokers – each with a broad sphere of influence that forms a rich source of prospects, buyers and referrals. This unique “market within a market” results in the most efficient transaction environment in the marketplace. “@AGENT APP” Leveraging this “market within a market,” @properties brokers use an internal mobile app that has revolutionized the way we communicate about and transact real estate. The exclusive “@agent App” allows our brokers to match homebuyers with homes for sale, including pocket (off-market) listings. A number of @properties listings sell before they hit the broader market because of the exposure through the app alone – a testament to the power of the @properties network. Beyond






“@agent App” aggregates a knowledge base of every @properties broker in a searchable database, making it a great resource for recommendations on everything from vendors and service providers to local businesses.






Every @properties listing receives its

Professional photography and video are

own domain name, which is prominently

among the most important marketing

displayed in print advertising and on

tools when selling a home. That’s

For Sale signs, property brochures and

why every single @properties listing

“Just Listed” postcards. The domain

includes a professional photography

re-directs to your home’s listing detail


page on the @properties website so

and Web. Optional interactive floor

that interested buyers can pull up

plans are also offered to showcase

photos, video and property information

the property’s layout, as well as video

in one easy step. @properties also

packages that include a full-length

indexes the domain with top search

property video, social media friendly

engines including Google and Bing for

clip and Zillow walk-through video.

improved search engine optimization.









@properties’ interactive map feature

The @properties Market Report is

@properties understands how impor-

is a great resource for online home

another dynamic feature that drives

tant it is to keep you informed at every

searches, guiding homebuyers through

homebuyers to our website. Individual

stage of the sales process. That’s

detailed descriptions of nearby commu-

reports are available on dozens of

why @properties sellers receive the

nities while integrating information on

neighborhoods and communities and

@home report, which provides a data

schools, shopping, news, local business

can be customized for specific housing

snapshot of your home, comparable

reviews, market statistics, open houses

types. Both buyers and sellers can use

properties and your local market. The

and new listings. It’s yet another way

the market reports to gain an under-

@home report includes web stats

for homebuyers to gather as much

standing of pricing, market time and

detailing everything from how many

information as possible about the area

inventory trends based on recent sales

times your home has been viewed on

and amenities surrounding your home.

in their area.

our website and the number of days it has been on the market, to the average sales price for similar homes in your neighborhood.



TECHNOLOGY LEADER Innovation has always been one of the keys to our success


ONLINE EXPOSURE The majority of buyers begin their home search online, which means a 360-degree digital marketing strategy is paramount to getting maximum exposure for your home. Our digital marketing program raises online visibility while faithfully representing your home’s aesthetic. @properties markets your home across the Internet with





property domains, web-optimized photography and video, enhanced listings on the leading real estate search portals, targeted email marketing, online classifieds and syndication to hundreds of additional websites. •


• Property-specific domain names ( • • E-mail marketing database of 800,000+ with new contacts added daily • Adwerx • Syndication of online listings



2411 St Lawrence Ave, Long Beach, IN 46360


M ICHIG AN CITY 4br/6ba / $1,985,000 Rose Elipani • 815.514.4766

LONG BEACH 4br/3ba / $549,000 Pat Tym • 219.210.0324

M ICHIG AN CITY 4br/5ba / $629,000 Jordan Gallas • 219.861.3659

LONG BEACH BEVERLY SHORES 4br/3ba / $479,000 3br/2ba / $399,000 Jordan & Braedan Gallas • 219.861.3659 Micky & Jordan Gallas • 219.861.6012

METICULOUSLY MAINTAINED HOME WITH LAKE ACCESS AND BEAUTIFUL VIEWS. Just 1 block to the private deeded, dog friendly association beach. Custom 4800 sq.ft, 5 bedroom/5 bath home with 1st & 2nd floor master suites, 2 story great

M ICHIG AN CITY 4br/3ba / $387,999 Barb Holm-Pinks • 574.876.5967

LAPORTE M ICHIG AN CITY M ICHIANA SHORES 4br/4ba / $299,000 2ba/2ba / $369,000 2br/2ba / $379,000 Rudy & Mike Conner • 219.898.0708 Rudy & Mike Conner • 219.898.0708 Rudy & Mike Conner • 219.898.0708

room with towering stone fireplace, kitchen with custom cabinets and granite countertops. Walkout lower level great for entertaining with huge wet bar, stone fireplace and guest bedroom overlooking the Galien River. A 20x14 four season

At World Properties Michigan, LLC / At World Properties Indiana, LLC, subsidiaries of At World Properties, LLC.

screened porch has heated floors. Enjoy the serenity of the river & wetlands while sitting on your stone patio complete with fire pit. Room for a pool! Association canoe and kayak launch on river. Boat dock may be available through association.

4 BEDROOM 3.1 BATH TAXES: $8,594

HARBOR COUNTRY: 225 N Whittaker St Ste 4 • New Buffalo, MI | ST JOSEPH: 3399 S Lakeshore Dr • St. Joseph, MI | At World Properties Michigan, LLC, a subsidiary of At World Properties, LLC | At World Properties Indiana, LLC, a subsidiary of At World Properties, LLC

HIGH QUALITY PRINT BROCHURES Our brochures showcase your home in a quality brochure.


PRINT AND ONLINE ADVERTISING We advertise in a wide range of print and online media.


JUST LISTED Coldwell Banker Residential

Baird & Warner

BHHS Koenig Rubloff

123 Anystreet, Harbert Jameson Sotheby’s

Dream Town




Our just listed and just sold cards are laser targeted at your target market.

Every listing contains a unique URL for easy access to the online listing.

Anne Proper CNE, ABR 312.343.3454

Anne Proper CNE, ABR 312.343.3454

@HOME REPORT The @home report includes detailed stats on how your home is being viewed.

SOCIAL MEDIA AND E-BLASTS Brokers can send e-blasts and social media posts to their clients.


FEATURED PUBLICATIONS We advertise in a number of publications, including:



LISTING VIDEO PROGRAM They say a picture is worth a thousand words, but did you know that just one minute of video is equal to 1.8 million words? At @properties, video is a game-changing marketing tool and we’re using it to tell your home’s story like never before. Our listing video program consists of: • A full-length property video with highlights of the home, amenities and neighborhood or suburb • A social media-friendly clip that can be shared on Facebook, Instagram and other sites • A Zillow walk-through video • Additional exposure through @properties’ listing detail pages, video library, YouTube channel, social media accounts and syndication websites All videos are produced and edited in-house by @properties’ videography department to cater specifically to the clients we serve.



ADWERX Ever visited a website and then noticed ads for that same website following you around the Internet? It’s not a coincidence; it’s a sophisticated digital marketing tactic known as retargeting, and it’s another way in which @properties increases online exposure for our listings. Through our partnership with Adwerx, we leverage retargeting to put your property in front of prospective homebuyers as they surf the Web. Adwerx also uses geo-targeting to display your listing to people in certain locations, and targets users based on Internet browsing behavior such as those perusing real estate-related websites. The platform’s vast network includes hundreds of top websites ranging from to to cater specifically to the clients we serve.



WE NEVER STOP...MARKETING, LEARNING AND INNOVATING FOR YOU. When a strong brand gets behind a strong broker, the service and results are significant. That’s why @properties is continually focused on providing brokers with the best education and training to take their skills and knowledge to the next level. We offer a full curriculum of seminars and classes

• Writing ironclad contracts

covering topics such as effective negotiation to new

• Creative marketing tactics

technologies, and employ full-time performance

• Social media marketing

coaches who assist brokers in developing advanced

• Predictive pricing

skills and detailed marketing plans in order to

and listing to sell

better serve you. It’s no accident that we’re able to get the best possible price for your home; it’s


• Advanced negotiating techniques

something we work on all the time.

• Broker Metrics

@properties broker education programs include:

• Improv workshop

• Negotiating in today’s market

• Contracts that close

• State of the current lending environment

• Real estate and technology



GROWTH LEADER @properties has made the Inc. 500/5000 list of America’s fastest-growing private companies 11 times


PARTNERSHIPS @properties has grown to include a number of divisions, all of which have the potential to benefit our core residential clients through lead generation and referrals.

@PROPERTIES RELOCATION @properties Relocation serves as an important source of prospective buyers for your home. We hold preferred-vendor status with a number of the world’s premier relocation companies, broker-to-broker referral services, and national and international corporations with major operations in Chicago. As a result, many companies turn to @properties first when assisting employees who are relocating to the Chicagoland area. @properties Relocation is a member of Leading Real Estate Companies of the World®, RELO Direct®, the Corporate Relocation Council of Chicago, Relocation Directors Council and Worldwide ERC®.







and investment advisory services to Chicagoland commercial real estate clients including landlords, tenants, investors and institutions covering a range of asset classes.

@PROPERTIES DEVELOPER SERVICES @properties is the Midwest’s leading firm for the sales and marketing of new-construction residential developments. Since inception, @properties has successfully marketed more than 100 developments totaling over 6,500 residential units valued at more than $3 billion. Recent projects include 4 East Elm, 30 West Oak and the Waldorf Astoria Private

PROPER TITLE Proper Title is a full-service company offering title insurance, closing and escrow services across a wide range of real estate transaction types. The company provides highly-individualized client support, creating a more seamless closing experience for @properties homebuyers and sellers.

Residences in the Gold Coast.


@GIVES BACK @properties is a big believer in helping to build strong neighborhoods and communities. One way we do this is through the @gives back Community Fund, a 501(c)(3) that was created out of the desire to inspire charitable outreach and to support the city that has allowed @properties to continually grow and prosper. Each year, @gives back holds various fundraisers benefiting local organizations in the areas of education, homelessness, youth development and community. Past and present beneficiaries include Keith Relief, Noah’s Arc Foundation, Off The Street Club on Chicago’s West Side, Community Partnership for Affordable Housing, Street Level Youth Media, Camp of Dreams, Lincoln Park Community Shelter, the AIDS Foundation of Chicago, Deborah’s Place, Barrel of Monkeys Workshop, Lake County Cares, Youth Job Center, Edge Alliance and Thresholds. @gives back provides a platform for hundreds of brokers and members of the real estate community to get involved in philanthropic activities and to help make a positive impact on dozens of communities and thousands of lives throughout Chicagoland and Southwest Michigan.



PRICING YOUR HOME: DIGITAL CMA So, what is your home worth? That is likely the biggest question on your mind and one that @properties has answered accurately in every market since our inception. The knowledge, experience and research we apply to pricing our clients’ homes consistently produce shorter market times and higher selling-price-to-listing price ratios. To determine the right listing price for your home, we will perform a Comparative Market Analysis with @properties’ Digital CMA. Unlike a traditional CMA, which is a static report, our Digital CMA is up-to-the-minute accurate, using real-time data from the local Multiple Listing Service. The technology evaluates comparable properties relative to your home sale, taking into account variables like location, property features, market times and price changes. Our brokers and clients can leave notes about a property directly in the CMA, and can access the interactive platform on the go. When it comes to pricing and market activity, the Digital CMA ensures you’re always in the know and one step ahead of the competition.


CMA VARIABLES Supply and demand

Lot size

Market activity


Market time

Condition of property inside and out

Price/status changes, interest rates and availability of credit Economic factors Seasonal demand property features Location Room count and square footage

Desirability of unique features Competition Price Location


PRICING YOUR HOME: (MARKET TIME) IS MONEY The surest way to get the highest selling price for your home is to set the listing price, correctly, right out of the gate. This is so important because the greatest amount of showing activity for a home occurs within the first few weeks of market time, and this early activity tends to be from serious buyers with a greater sense of urgency. However, as time goes by, interest wanes, and longer than-average market times tend to fuel the perception that the home itself (not just the price of the home) is flawed. Therefore, longer market times can actually drive value down. Remember, time is money, and the best way to optimize both is to work with your broker in setting an accurate listing price.



BEFORE YOUR HOME IS SHOWN One of the keys to success in today’s ultra-competitive real estate market is to position your home as the most desirable property at a given price in a given area. Obviously, the most important variable in that equation is price. But making sure your home is in optimal showing condition will set it apart from the competition and could be the difference between a timely and productive sale or a long, drawn-out process. Here is a checklist of preparations to make before showing your home. Be sure to consult your @properties broker to find out what improvements they recommend.


De-Clutter Go through your home room by room and ask yourself what you can throw away and what you can box up and put in storage. Organize Lack of storage space can be a deal-breaker. Go through your closets and pantries then reorganize, and throw away, give away or put away anything you don’t need. Clean Give your home a deep clean from top to bottom, including windowws, upholstery and carpet, and the refrigerator and oven (yes, buyers actually open them). Brighten your home Light gives the impression of space, so it’s important for every room in your home to have ample light at any time of day. Prior to showings, wash windows, raise blinds and turn on lights. Maintain the exterior Maintain your lawn and landscaping, and shovel and de-ice walkways in the winter. In a condominium, pay attention to the area in front of the doorway to ensure it’s neat. Make balconies, decks and patios inviting with potted plants and flowers.

Make repairs Take care of quick and easy repairs such as touch-up spackling and painting, replacing a cracked window or torn screen, fixing a leaky faucet and changing burned out light bulbs. Remove pets Keep pets out of the home during showings and be sure to conceal food bowls and litter boxes. Hire a home inspector Hiring a professional, licensed home inspector prior to putting your home on the market allows you to spot potential problems and make repairs before buyers make them an issue. Disclose everything By law, sellers must disclose existing structural and mechanical problems, flooding, the presence of lead paint, information on radon hazards and other known defects to potential buyers. Withholding this information can have much more serious repercussions than the problem itself. Paint A fresh coat of paint is the least expensive, most effective way to enhance the appearance of your home. Be sure to use neutral colors.


STAGING YOUR HOME Staging is the art of merchandising a home to improve its marketability. It can be as simple as rearranging a few pieces of furniture or as elaborate as hiring a professional to furnish an empty home right down to the plants and artwork. Today, every home that is listed for sale should be staged to some degree. Your home must show like a model in order to stand out against the competition. Your @properties broker can give you suggestions for staging or help you decide if you would benefit from a professional stager. Here are some easy and inexpensive staging tips to consider:


Use neutral colors and dĂŠcor to help your home appeal to the largest number of potential buyers. Add color through accessories such as pillows, vases and rugs.

Keep kitchen counters and refrigerators clean and clear of all items. If your kitchen needs an update, paint cupboards with a neutral color and replace knobs on cabinets.

Arrange furniture in small groupings that demonstrate a room’s functionality, and do not overcrowd a room with furniture.

Remove all personal items from the bathroom counter.

Use light, airy window treatments, like simple sheers on a curtain rod. Hang window treatments so they cover the least amount of glass.

Personal photographs and mementos add warmth and character to a home, but use them in moderation so the buyer will focus on the home, not its owners. Display fresh flowers.

Camouflage outdated furniture or worn upholstery with slip covers, and replace worn bedspreads and throw rugs.

Add furniture, plants or potted flowers with seasonal settings to outdoor spaces.


NEGOTIATION – GUIDING PRINCIPLES Priced correctly and marketed aggressively, most homes will draw a timely offer. How you and your broker handle that offer and subsequent negotiations can substantially affect the outcome of your home sale. Your @properties broker will conduct negotiations with professionalism, attention to detail and a loyal representation of your interests. The following principles guide @properties’ brokers in every negotiation.

Confidentiality Confidentiality is vital to the integrity of the deal and to our reputation as professionals. Responsiveness Time is of the essence in a real estate transaction. We will expedite the presentation of offers and counteroffers and quickly act upon any opportunity.


Resourcefulness Real estate sales are multi-faceted transactions. We examine all angles of a deal to find strategies and solutions that help you accomplish your objectives. Communication Your @properties broker will involve you in all aspects of the negotiation and communicate your options clearly and candidly. Strength We will do everything in our power to help you negotiate from a position of strength. Our goal is to achieve an outcome that meets or exceeds your expectations.

NEGOTIATION – CONTRACT TERMS A real estate transaction is a fluid process that does not end with an accepted offer. Negotiations often continue on some level all the way to the closing. A REALTOR®’s


experience and counsel are essential to this process. Some of the most common points that are negotiated include:

Price Your broker’s knowledge of the current market is invaluable in helping you decide whether to accept the offered price and terms or counter. They will also help you consider the time value of money in your decision, i.e. will a higher offer offset potential additional carrying costs? Mortgage Contingency Most buyers purchase a home subject to obtaining a mortgage. The terms of the mortgage and the timeframe for securing a financing commitment must be stated in the contract. Make sure you are comfortable with these terms.

Home Inspection Most buyers choose to conduct an inspection of the property with a licensed home inspector. If the inspector uncovers any problems, you and the buyer must negotiate what items will be addressed and who will pay for them. Attorney Approval Attorney approval is usually a one-week period, in which both you and the buyer have your attorneys review the contract and suggest alterations. Closing Date This is the date when ownership changes hands and usually, but not always, the date when you must vacate and the buyer may occupy the property. If you have specific requirements for scheduling the closing due to your own move, the buyer’s flexibility in this regard might be an important factor in deciding to accept an offer.


CONTRACT TO CLOSING – WHAT WE DO FOR YOU Guiding your real estate transaction from contract to closing is a multi-step process that requires proactive management and thorough attention to detail. Our emphasis on communication, organization and follow-

• Distribute required disclosure forms

through ensures that deadlines are met, documents are

• Collect important documents such as

distributed, and every item is in place to make your trans-

condominium declaration and required

action efficient and seamless.

disclosures to fulfill contract contingencies

Our brokers, managing brokers and support staff will:

• Coordinate an appraisal

• Handle earnest money and escrow account

• Coordinate walk-throughs

management • Distribute contracts to all relevant parties


• Update you when contingencies have been satisfied

• Coordinate attorney review

• Coordinate your closing

• Coordinate a home inspection

• Help you find a new home

• Provide information to lenders

• Follow up to see if you have any questions


WE CARE ABOUT COMMUNICATION At @properties, we know what you want from your real estate broker because we ask. We understand what’s important to you in selling your home because we listen. And we help you make the right decisions because we share our expertise. It all boils down to good communication, and there are few things at @properties that are

was returned in search results and how many times it was viewed on the @properties website. This report also displays comparable listings, their price and status.

more important. Setting expectations, being proactive, speaking candidly, staying in touch – these simple but vital principles are behind the thousands of successful transactions we broker each and every year, as well as the outstanding reputation we enjoy in real estate circles. Here are some of the communication measures that keep you informed before, during and after the sale.

Welcome Letter Upon listing your home, we will furnish you with a copy of the listing agreement as well as a letter recapping our sales and marketing process. Showing Feedback We will provide feedback on showings according to the frequency and mode of communications you prefer. @properties Seller Reports We will provide a report that shows online activity for your home by day, week and month, including how many times your property


Market Updates You can elect to receive news and updates on the local real estate market through email newsletters, sent monthly, and @properties Market Reports, updated daily. Client Satisfaction Survey This important post-closing survey gauges your satisfaction in several areas including your broker’s knowledge and professionalism, marketing services and negotiating skills. Ongoing Communication Long after your home is sold, @properties and your broker are available to provide information and answer questions not only about the local real estate market but also about all things Chicago. Our broker base is an incredible resource when it comes to recommending home repair and maintenance contractors, professional service providers and neighborhood businesses. We are always just a phone call, text message or email away.



Profile for @properties

Michigan Seller Presentation MI112-05  

Michigan Seller Presentation MI112-05