DECEMBER 2021
Crown Uniform & Linen expands into New York FISHKILL, N.Y. — Crown Uniform and Linen, a uniform rental and linen service headquartered in Brockton, Massachusetts, reports it has expanded its business with 42 North Group into Poughkeepsie and Fishkill, New York, which acquired Arlington Dental Associates. Crown will now service dental uniforms for 42 North Group in both New York locations in addition to its 81 other locations across New England. “We are growing and there is a lot to be proud of throughout our sales organization,” says Ed King, director of sales and marketing at Crown. “Over the last few months, not only has our team expanded, but we see that growth within our customers as well and we’re proud to have been able to hold up our standards of service.” “We are very happy that Crown can provide the same uniform rental service to our New York dental offices,” says Cindy Feldman of 42 North Group. “To have that same quality and service as those dental offices within our New England region is something we depend on. We trust and rely on their high-quality service while keeping us protected, and so ALN do our patients.”
Bringing laundry, opportunity home North Heights Linen Service in Amarillo has brought healthcare laundry dollars back to the area, along with neighborhood growth options BY MATT POE, EDITOR AMARILLO — For years, healthcare entities in the Texas panhandle had to send out their linens to be processed. Sometimes the goods traveled hundreds of miles. Then, in 2013, a group in Amarillo read about the Evergreen Cooperative Laundry in Cleveland, a worker-owned co-op. That raised a question: Could such an operation could succeed in Texas? After eight years, North Heights Linen Service (NHLS) is up and running, processing healthcare operation goods in Amarillo. “This facility was built to provide healthcare linens to the many entities in the Texas panhandle,” says Richard Engler, general
The recently opened North Heights Linen Service keeps healthcare laundry and economic benefits in the North Heights area of Amarillo. (Photo: North Heights Linen Service)
manager of NHLS. “Previously much of this work had been sent to facilities out of state as no local option was available.” Bowden Jones, an NHLS Board member, says that the healthcare system is vital to the success of the city. “Being able to service this industry locally helps to bring and retain revenue for the city,” he says. “Local servicing also allows for
those organizations served to receive cost savings as well, because of the proximity of the laundry to their establishments.” Jones adds that the laundry was started by individuals who have an interest in improving one of the underserved areas of Amarillo and, thus, improving the city of Amarillo as See NORTH on Page 6
Laundry equipment evaluation, expansion Two consulting firms share their thought processes for operations considering adding equipment BY MATT POE, EDITOR CHICAGO — As businesses continue to work toward more normal operations, laundry businesses are seeing increases in the volume of goods they process. While growth is good, sometimes a plant’s capacity can become strained. Then, it may be time for the laundry to look at adding equipment, in the space it has, to keep up with increasing pounds per hour. The question then becomes one of evaluating the laundry’s current operation and determining the best course of action as it grows. American Laundry News spoke with representatives from two conGrowing amounts of laundry processed could mean an operation needs to expand its equipment layout. (Image licensed by Ingram Image) Volume 47, Number 12
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Customer Service Evaluation Expert says operators need to shift to a “consumer-pleasing” mindset.
See EQUIP on Page 12 The Newspaper of Record for Laundry & Linen Management
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