American Laundry News - November 2019

NOVEMBER 2019

Late News W.Va. laundry pays $66,641 in back wages, damages FAIRMONT, W.Va. – The U.S. Department of Labor reports that after an investigation by its Wage and Hour Division (WHD), Superior Industrial Laundries Inc., a commercial laundry facility based here, has paid $66,641 in back wages and liquidated damages to 36 employees to resolve overtime violations of the Fair Labor Standards Act (FLSA).

WHD investigators found that Superior Industrial Laundries Inc., doing business as Superior Laundries, misapplied an exemption from the FLSA’s overtime requirements to its delivery drivers and certain sales staff.

“Exemptions from the law’s overtime requirements require very specific criteria to be met,” says WHD Director John DuMont. “We invite all employers to use the wide variety of tools we offer to help them understand those criteria, and ultimately their responsibilities under the law. Employers or workers with questions can also call us, or visit any of our offices, to speak directly with a trained Wage and Hour professional.” ALN

Not your normal commercial laundry No laundry facility, wildfires haven’t kept Californian from achieving success

BY MATT POE, EDITOR LOS ANGELES — On paper, Royal Quality Laundry, based here, seems like a “normal” commercial laundry operation.

It offers daily pickup and delivery. It works with big and small customers, including residential customers and commercial accounts, such as spas, salons, rehabilitation homes, hotels, motels, vacation rentals, gyms, schools, camps and special events, and more.

The company also has expertise in disease control laundry and has a rush emergency laundry service for that.

But Royal Quality Laundry is missing something that most commercial laundries have: a laundry plant. The company uses a laundromat during its off hours.

“I don’t actually own a facility,” says Natalie Camacho, founder and president.

“That took many overhead costs out of my model.”

Natalie Camacho (center) and the team of Royal Quality Laundry in Malibu, Calif. (Photo: Royal Quality Laundry) BEGINNINGS, BUSINESS MODEL

Camacho didn’t set out to start a laundry company with no facility. In fact, she didn’t set out to get into the laundry business at all.

Before becoming involved in the laundry industry, she was working to obtain a career in nursing.

“It always was an industry I wanted to be in,” shares Camacho. “I was in my second year starting as a certified nurse assistant (CNA) before I had a terrible ski accident.

Completely severing my ACL and damaging See ROYAL on Page 6

Employee enhancement through training Laundry operations can use different types of programs to train employees

BY DEANA GRIFFIN STAUNTON, Va. — A great question for the hiring professional: If you were given a choice between two different doctors—one was trained, the other not— which one would you choose?

Trained, right?

But what if there as was no “up-front” cost for the untrained doctor? You still wouldn’t do it? Probably not, since the training required for a doctor is so specialized.

However, many business owners do not recognize the importance, and value, of See EMPLOYEE on Page 8

www.americanlaundrynews.com

Volume 45, Number 11

INSIDE Columnist at Large In this issue, Eric Frederick examines how work schedules impact employee relations.

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Employees offered enhanced skill training by employers are happier and produce better work. (Image licensed by Ingram Publishing)

[4]

Panel of Experts The experts share strategies to reduce expenses and run a more costefficient laundry.

The Newspaper of Record for Laundry & Linen Management

[16]

Choosing New Textiles Find out how to make the best choices when it comes to new textiles on the market.

[18]

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2 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

TRSA hosts 106th Annual Conference Attendees in Boston benefit from management development day and more BOSTON — TRSA, the association for linen, uniform and facility services held its 106th Annual Conference at the Hyatt Regency Boston Harbor Sept. 17-20 to share professional experiences, network, refresh and build skills through daily keynote sessions and educational sessions.

Associate Publisher/ National Sales Director Donald Feinstein Phone: 312-361-1682 E-Mail: dfeinstein@ ATMags.com

Editorial Director

Bruce Beggs Phone: 312-361-1683 E-Mail: bbeggs@ ATMags.com

BUSINESS, EDUCATION

Several TRSA committees gathered on Sept. 17 to provide updates on projects and discuss the latest issues of importance to the linen, uniform and facility services industry. Members of the Education, Environment & Sustainability, F&B/Restaurant, Healthcare, Hospitality, Industrial & Uniform, Marketing & Sales and Safety Committees met for the afternoon then enjoyed a welcome reception against the backdrop of Boston Harbor and the city skyline.

TRSA’s Next-Generation Executives and Women in Textile Services Committees also held their own networking events during the conference.

After a full slate of committee meetings on the opening day, Annual Conference moved forward on Sept. 18 with its Management Development Day. Designed to develop the next generation of linen, uniform and facility services leaders, the program kicked off with keynote speaker and restaurateur Steve DiFillippo, owner of Davio’s Northern Italian Steakhouse chain, which started in Boston and has expanded nationwide.

DiFillippo has deep ties to the linen, uniform and facility services industry with several family members working in promi-

Editor

Matt Poe Phone: 866-942-5694 E-Mail: mpoe@ ATMags.com

Production Manager Roger Napiwocki

TRSA Chair Jim Buik (left) and Milton Magnus III, president, M&B Hangers, winner of the TRSA Maglin/Biggie Lifetime Associate Lifetime Achievement Award. (Photo: TRSA)

nent roles at UniFirst Corp. For example, his father, Tony, was a former president of the company who passed away last year, and brother David currently serves as a senior vice president at the corporate headquarters in Wilmington, Mass. DiFillippo signed copies of his book It’s All About the Guest following his presentation.

Breakout sessions followed the keynote, covering topics such as: • Personal Skills Assessment and Development • Effective Communication Skills for Managers • Great Cultures Create the Right Leaders • Recruiting, Hiring & Retaining Great People • Making Emotional Intelligence Work for You • What’s New in Contract Law The final session of the day

INSIDE:

November 2019 • Vol. 45 | No. 11 [10] Strategies for Extending Linen Life

Experts say laundries need to use proper selection criteria, processing methods to increase textile longevity

[12] Engage Staff for More Satisfied Employees

Strategies for on-premises laundry operations to “win the battle” with high employee turnover rates

[20] Zeroing in on Transit Advertising

Vehicle advertising offers broad market coverage results in low-cost ad repetition, lots of impressions

[25] Trade Ticker [26] Classified Advertising [27] Source Directory [30] Calendar of Events

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Publisher

Charles Thompson Phone: 312-361-1680 E-Mail: cthompson@ ATMags.com

focused on the steps that linen, uniform and facility services executives should take to implement a successful ergonomics program in their businesses. Hosted by Stephen Jenkins, senior director of safety and health, Cintas Corp., the session detailed how a focus on ergonomics cuts down on workplace injuries and workers’ compensation claims, and in turn, improves employee morale and productivity.

Attendees closed the day with a reception that included time to network and discuss a wide range of issues at the well-attended event.

Sept. 19 combined professional development sessions in the morning with a team building outing in the afternoon that found TRSA members and guests participating in a bit of friendly competition as teams tracked down hidden icons throughout the city, providing a great opportunity to see downtown Boston on a perfect fall day.

MEMBERS HONORED

At the Sept. 19 Awards Dinner, TRSA chair Jim Buik, president, Roscoe Co., Chicago, presented TRSA’s Lifetime Achievement Awards.

The TRSA Operator Lifetime Achievement Award went to Tom Watts, president of Prudential Overall Supply, Irvine, Calif.

During his acceptance remarks, Watts grew reflective as he told the crowd of nearly 200 people that he felt like the entire industry

should receive recognition for its work.

However, he graciously accepted the laundry industry’s highest honor, the Operator Lifetime Achievement Award, and in doing so, thanked his wife, Marcy, and Prudential Chairman Dan Clark for their many years of personal and professional support.

Watts concluded with kudos to the industry at large, including vendors, as well the association.

Milton Magnus III, president and CEO of M&B Hangers, Leeds, Ala., received TRSA’s Maglin/Biggie Associate Lifetime Achievement Award.

Amid a heartfelt show of thanks to customers and colleagues, as well as family members who’ve backed M&B for four generations, Magnus said he was surprised when he got word from TRSA President and CEO Joseph Ricci that he’d been tapped by the Associate Executive Committee to receive the award, knowing so many other associate members who are equally deserving of recognition.

Magnus added his love of this industry and the work he does has aided in his success, echoing Wednesday’s keynote speaker Steve DiFillippo, who had told the crowd assembled you’ve got to love what you do to be successful.

Digital Media Director Nathan Frerichs Phone: 312-361-1681 E-Mail: nfrerichs@ ATMags.com

Advisory Board

David Barbe • Jim Buik Tony Jackson • Tom Marks Main Phone: 312-361-1700 Fax: 312-361-1685

Subscriptions 630-739-0900 x100

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American Laundry News (ISSN 1091-9201) is published monthly. Subscription prices, payment in advance: U.S. 1 year $46.00; 2 years $92.00. Foreign, 1 year $109.00; 2 years $218.00.

Single copies: U.S. $9.00; Foreign $18.00.

Published by American Trade Magazines LLC, 650 West Lake Street, Suite 320, Chicago, IL 60661.

Periodicals postage paid at Chicago, IL, and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Laundry News, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 45, number 11. Editorial, executive and advertising offices are at 650 West Lake Street, Suite 320, Chicago, IL 60661. Charles Thompson, President and Publisher. American Laundry News is distributed selectively to qualified laundry and linen management and distributors in the United States. © Copyright AMERICAN TRADE MAGAZINES LLC, 2019. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Laundry News does not endorse, recommend or guarantee any article, product, service or information found within.

Opinions expressed are those of the writers and do not necessarily reflect the views of American Laundry News or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

MEMBERSHIPS

NEW BOARD OF DIRECTOR MEMBERS ELECTED

On Sept. 20, TRSA members elected six new members to the TRSA Board of Directors for three-year terms.

Five new Operator member company directors elected include: • Johanna Ames, president, Ames Linen Service, Cortland, N.Y. See TRSA on Page 23

10/17/19 8:33 AM

Milnor has a better solution through dilution.

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Contact an authorized Milnor distributor or call 504-712-7656 to find out more.

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4 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

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The proper textile touch W

hat’s one of the most important things found in a laundry operation?

I know, there are many critical items, but you have to agree that without linens and textiles to process, laundries wouldn’t exist.

Imagine a hotel without towels and sheets. Or a restaurant without tablecloths or napkins. Or a hospital without privacy curtains, scrubs or patient gowns.

I know Halloween is over, but that’s a frightening thought, isn’t it? But sometimes linen selection and costs can be scary, as well.

That’s why this issue of American Laundry News features two articles on textiles.

The first, starting on page 10, examines extending linen life.

When linens wear out too quickly, expenses rise and customer satisfaction could drop.

From The Editor’s Desk MATT POE I heard from three textile experts and share their ideas for making your textiles last as long as possible.

The second article, starting on page 18, tackles the topic of new textiles. Specifically, looking at ways to examine new offerings

from manufacturers in order to select the right textiles for usage and processing.

And in the long run, this will save you money.

But when it comes to cutting costs and reducing expenses, you have options beyond the textiles you use in your laundries. That’s what the Panel of Experts covers this issue, starting on page 16.

I won’t give away all the secrets they share, but ideas include equipment maintenance, using proper processes and effective scheduling, just to name a few.

This issue also features articles on keeping employees engaged on pages 1 and 12, plus news from around the industry, success stories and more.

And it’s all to help everybody ALN keep it clean!

Department of Labor announces final overtime rule WASHINGTON, D.C. — The U.S. Department of Labor announced a final rule to make 1.3 million American workers newly eligible for overtime pay.

The final rule updates the earnings thresholds necessary to exempt executive, administrative and professional employees from the Fair Labor Standards Act’s (FLSA) minimum wage and overtime pay requirements, and allows employers to count a portion of certain bonuses/commissions toward meeting the salary level.

The Department says the new thresholds account for growth in employee earnings since the thresholds were last updated in 2004.

In the final rule, the Department is: • raising the “standard salary level” from the currently enforced level of $455 per week to $684 per week (equivalent to $35,568 per year for a full-year worker); • raising the total annual compensation requirement for “highly compensated employees” from the currently enforced level of $100,000 per year to $107,432 per year;

• allowing employers to use nondiscretionary bonuses and incentive payments (including commissions) paid at least annually to satisfy up to 10% of the standard salary level, in recognition of evolving pay practices; and • revising the special salary levels for workers in U.S. territories and the motion picture industry.

The Department of Labor notes that the final rule has been submitted to the Office of the Federal Register (OFR) for publication and is currently pending placement on public inspection at the OFR and publication in the Federal Register.

This version of the final rule may vary slightly from the published document if minor technical or formatting changes are made during the OFR review process. Only the version published in the Federal Register is the official final rule.

ALN The final rule is effective on Jan. 1, 2020.

Top Stories Appearing on AmericanLaundryNews.com for the 30 Days Ending October 15 (WE) = WEB EXCLUSIVE

NEWS

COLUMNISTS/FEATURES

OUR SISTER WEBSITES

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From AmericanDrycleaner.com:

• Reilly Joins TECNI-QUIP Carts

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• DLI Welcomes 2019-2020 Board of Directors

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• Emerald Textiles Acquires Assets of Staheli Laundry Services

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• Eric Frederick: Recruiting in a Tight Job Market

Texting

From AmericanCoinOp.com: • Laundromat Life Cycles: Planning for the Future • Laundromats are a Business, Not a Hobby

COLUMNIST AT LARGE Eric L. Frederick, RLLD

Creating a work schedule I

n today’s tight job market, creating a worker-friendly job schedule becomes more important.

Employees can easily move from one job to another without fear of being unemployed for any length of time. Therefore, what once was a minor concern, work schedule, has become a major consideration to many employees.

My suggestions are geared toward those operations that must work multiple shifts and multiple days per week. A one-shift, five-days-a-week operation has fewer options in its schedule.

But a seven-days-a-week operation has many options as to how it schedules its employees.

My first advice is to sit down and review your operation and determine which are your busiest days and which are your slower days. Look back at the last three months and determine what your production was each day of the week.

Is there a trend that can be viewed looking at the work load first that makes it easier to determine how much help is needed on each day? Does the volume change from shift to shift and day to day? The longer period of time you examine the better.

Once the workload is determined, the next step is to calculate how many hours are required each day to complete that task.

How many hours will it take to produce that many clean pounds of laundry?

Most managers have an idea of how many pounds per worked hour their laundry can produce. Dividing the pounds per hour into the expected workload will give you an idea of the staffing you will need each day you operate.

You must then decide whether you want to use full-time employees or part-time employees or a mixture of both. Parttime employees make it easier to flex up and down with volume, but full-time employees are more reliable.

Developing a work schedule for a seven-days-a-week operation is best when employees share in the burden of the weekends. Every other weekend is easily acceptable to the employees, whereas a work schedule that calls for employees to work every weekend will be more difficult to fill and will experience greater turnover.

Employees understand the concept of a shared burden, providing all participate equally in the sharing of that burden.

Scheduling off vacation days and holidays should not be allowed to unfairly impact that shared burden. While it is acceptable for an employee to schedule one or two weekends off a year, it is totally unacceptable for an employee to use their vacation days to avoid working every weekend.

Certain work schedules will be preferred over others.

Allowing existing employees (based on length of service or productivity) first opportunity at an open schedule will allow them to feel they have a chance to improve their situation with the company.

A clearly defined work schedule that is based on volume and shares the burden of weekends and holidays among the crew will help result in longer term employees.

Starting time for a shift can also be an important factor.

While I preferred to start my operation at 7 a.m., my day-shift employees preferred to start at 6 a.m. This allowed working mothers to have their husbands get the children off to school in the morning and then to be there when they got home. Those employees without children preferred this schedule because it gave them quality time in the afternoon for shopping and doctor appointments.

The key to this article is to understand that how a schedule is developed and implemented will have a lot to do with your employee happiness and length of service. Turnover is expensive, and anything we can do to decrease it is worth the effort. Balancing the needs of the company and your employees ALN is a manager’s job.

Eric Frederick served 44 years in laundry management before retiring and remains active in the industry as a laundry operations consultant. You can contact him by e-mail at elfrederick@cox.net, or by phone at 540-520-6288.

10/16/19 3:10 PM

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6 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

Royal

Continued from Page 1

my knee altogether, I was not able to continue working as a CNA until I went through surgery and completely healed. That was going to take about at least six months.”

Until she healed, Camacho found a local laundromat that needed help with fluff-and-fold.

She immediately started working, and says she rapidly started to get new and happy clientele.

“One day I was working by myself when I noticed this woman was about to start washing a ton of laundry,” related Camacho. “I felt the need to tell her about my services. All went well, but the deal killer was that she didn’t know when she could pick up her clean laundry.

“It was then that I offered to deliver it to her door. Right there is when I knew that I could offer this to others. I already restructured my little fluff-and-fold to a fullservice laundry business.”

She says the owner of the laundromat was happy to see her succeeding so quickly and offered to sell the store to her.

“I learned so much about running and potentially buying my very own laundromat,” says Camacho. “Much seemed great, but there were many disagreements about the contract, so I decided not to buy it.

“With the money that I had been saving as a down payment for the purchase of the laundromat, I went ahead and used that as capital to start up Royal Quality Laundry.”

After realizing that she wasn’t going to buy the laundromat, Camacho says she linked up with an existing business, one that fit the needs of Royal Quality Laundry the best.

“We were able to use the laundromat during off hours and have our very own space for supplies,” she says.

The business has a daily laundry pickup and delivery route for Malibu, Agoura Hills, Calabasas and Westlake Village. A second daily pickup-and-delivery route serves greater Los Angeles, including Woodland Hills, Encino, Hollywood, West Hollywood Silverlake, Beverly Hills, Culver City, Santa Monica and the surrounding areas.

Royal Quality Laundry has pickup and delivery service available for both residential and commercial accounts.

“Residential and commercial are two different beasts,” Camacho says. “I thought it was best to keep both strong in the business.

You have to figure out what terms works best for the company and the customers.”

She says that residential and commercial services are are very different because of the frequency of deliveries, the amount of laundry to be processed, payment terms, and so on.

“Most commercial customers pay net-30, while residentials pay on delivery, which helps cash flow in between the commercial clients’ payments,” she points out.

Camacho says quality was the primary focus when starting Royal Quality Laundry and will be continued for customers to enjoy.

Every customer can have custom professional laundry done so that they can focus on other tasks.

“Freeing up time is crucial to a happy life and a healthy-run business,” she points out. “Royal Quality Laundry is a service that many can benefit from by leaving this aspect to the professionals.”

Camacho says she has carefully trained her staff to follow her steps in taking care of the laundry and also connecting with customers with the most friendly and helpful attitude.

RECOVERING FROM DISASTER

While Camacho and Royal Quality Laundry have enjoyed success since starting in Malibu in 2015, the business and its owner

The Royal Quality Laundry team operates in a local laundromat during its off hours.

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endured quite the challenge just three years into its existence.

That came in the form of the Woolsey Fire of November 2018.

Officials say it was the worst wildfire L.A. County has seen in modern history.

“I will never forget that day,” Camacho remembers. “We started work as early as 3 a.m. I saw these fires happening in an area close to where we were located. None of our equipment was burned, but at about 6 a.m., about 60% of our clienteles’ properties were. I still thought I should tell my clients that I wouldn’t be able to deliver that day due to the fire. They understood.”

The fire blazed on for 13 days before it was contained. The fastmoving brush fire was 14 miles wide, with a footprint of 150 square miles, and driven by gusts of up to 70 mph.

In Malibu alone, around 700 structures were destroyed, including 400 single-family homes. This destruction not only threatened lives, but local businesses as well.

Many Malibu businesses are still being very negatively affected by the fire.

“Once we saw the damage of the fires, it was a total of 80% of my clientele wiped out, burned to a crisp overnight,” shares Camacho.

“The good thing is that I didn’t have a huge overhead to cover while we were on a slow recovery with our major clients.”

Of course, business came to halt, and employees came in about twice a week.

“I felt terrible because this was going to be a sad holiday season,” she says. “Many of our accounts were not able to bounce back like some of the other commercial businesses we have. Vacation homes were out, and many other residential homes as well. We agreed when things get rebuilt, we would be there for them. Until then, my heart went to them.

“It was at this point that we had to change the speed with the marketing to full and fast. We started to get a few calls to help with fire laundry. That helped us tremendously with work and cash flow but nothing long term.”

Unfortunately, it took this disaster for Camacho to learn the value of a disaster recovery plan.

“As for any disaster recovery plan? There wasn’t any,” she shares. “I learned that the hard way. The only thing I had was a savings for two months’ worth and an excellent marketing firm named Vivid Candi Inc. I had to restructure how we were able to quickly find business in areas that weren’t affected by the fire.”

Camacho’s employees agreed to be on standby. They believed in the company and that it would bounce back along with its previous accounts.

After months of struggle for her and her team, they finally reached a silver lining brought to them by their dedication and strong work ethic. Camacho is in a small group

Natalie Camacho started in laundry after a ski accident diverted her from nursing assistant training in 2015. (Photos: Royal Quality Laundry)

of minority women who own their own business, and she has been recognized for it.

She discovered a grant program from Women’s Economic Venture (WEV), recently funded by Wells Fargo Works for Small Business: Diverse Community Capital program.

“I was sent, through our chamber of commerce, an application from the Women’s Economic Ventures for a grant to help recover from the fire,” she says. “It pretty much targeted me exactly to a tee.”

Camacho applied in early 2019, and WEV awarded Royal Quality Laundry a $10,000 grant in May. WEV is a nonprofit based in Santa Barbara and Ventura Counties. They help small business owners launch, grow and succeed with their businesses. The recent contribution from Wells Fargo allowed WEV to award 38 business recovery grants to small businesses that were economically impacted by the Woolsey Fire.

“The grant has been a tremendous help for Royal Quality Laundry,” Camacho shares. “We are so grateful that Wells Fargo and WEV have been so eager to help us recover from the fire. We are still allocating how we’d like to spend the remaining grant money as we want to be wise about how we use it.”

The grant helped her to recuperate her business this summer, using the funds for more supplies, uniforms, car repairs, maintenance and marketing costs.

The program also offers training and consulting that Camacho and her team are excited to benefit from.

“I have joined that organization since then,” she shares. “They have been extremely helpful with information I very much needed to help run my business. They even help you understand what you would need in a recovery plan.

“I plan to use that organization and possibly others. It never hurts to learn more for your business.”

And Camacho says she is learning, sharing that operations at Royal Quality Laundry today have changed to a more diligent process.

“I have learned that mistakes or delayed tasks today can affect you for a month or more depending on what you did or didn’t do,” she says. “I have been running my business with lists for day-to-day, weekly and monthly.

I have also been delegating tasks to outside services like bookkeeping, accounting and even other delivery services in our area.

“I am still in the process of growth and continuing to save for our next disaster.”

FUTURE PLANS

But the future of Royal Quality Laundry goes far beyond being prepared for disasters, Camacho shares.

“I see that we will continue to grow steadily with our current area,” she says. “I hope to have a healthy savings for the business.”

Future plans even include going beyond using another business owner’s laundry facility.

“I absolutely want to look into having my own facility,” shares Camacho. “I would like to use it just for our own commercial business. If things go well, I would like to open up other laundromats in areas needing our services.

“Never be afraid of changing the model of your business. You’ll probably be challenged to do it at some point, over and over again.”

For Camacho, the future means being willing and able to adapt and grow, to have the balance of structured plans and flexibility.

“I also suggest looking into great insurance that covers loss of business,” she points out. “Also, it would be a great idea to join organizations like the chamber of commerce in your area. There are many other organizations that offer great and useful information, a wide variety of networking, lowinterest loans and grants.

ALN “Good luck out there.”

10/16/19 3:19 PM

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8 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

Employee Continued from Page 1

employee training.

Companies want to hire qualified employees, but many of them employ underqualified workers. Why do employees become underqualified? The answers point to changing technology or the development of new methods.

Training does come with a cost because the biggest resources used for job training are time, money and materials, which are used as excuses why it doesn’t happen. Sometimes, third parties are needed, which is an additional cost. However, and more importantly, not training your employees also leads to significant costs.

Listed below are consequences of untrained employees within an organization: 1. Inefficiency—More time and money spent; it takes them longer to do the work.

2. They have a low production value—Quality of work is lower and of less value.

3. Untrained employees = unhappy employees and customers—Employees who feel underachieving, unsupported and inadequate are unhappy. This causes the employee not to care about their work, underperform, be unsatisfied in their work and make mistakes, which can lead to lost business and customers.

4. Increased costs for miscellaneous expenses.

5. Lost money/time due to mistakes.

TRAINING OPTIONS

There are many training types that can and are being utilized in the laundry industry: 1. Skills training provides employees the means to perform their jobs. This can be executed in-house and can include the use of a mentor.

2. Quality training familiarizes all employees with the resources to produce a good-quality product. The International Organization for Standardization (ISO) is implemented to set the standard on quality for most environmental and production situations. ISO training can be done in-house or externally (ISO 9000 is the set of standards for quality management; ISO14000 is for the environmental management).

3. Managerial training is performed when someone is ready to take on a management role.

4. Safety training is a vital part of a company to make sure they are meeting Occupational Safety

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and Health Administration (OSHA) standards. This type of training ensures employees are protected from injuries caused by work-related accidents.

5. Team training is designed to empower teams to improve problem-solving, decisionmaking and team-development skills to achieve business results.

6. Professional training is usually performed externally in order to obtain certification or specific information needed to perform a job.

7. Technical training involves software and other programs that employees will utilize at the company.

8. Soft skills do not relate directly to the job but are very important. This may focus on training someone on how to better perform their job with tweaking communication, social graces, personality traits and personal habits that are used to characterize relationships with other people.

When considering training avenues for your employees for the textile/laundry industry, there are many resources available. It is just a matter of taking advantage of these opportunities. Here are a few ideas.

The Laundry & Linen College provides training in laundry processing and linen distribution and utilization for individuals in the United States and abroad. This program is a premier resource for developing skilled, informed and accomplished laundry professionals. It is offered twice a year, spring and fall, for five days in Richmond, Ky. The Clean Show is an allinclusive location to view new products, technology, meet with industry experts in regards to equipment, attend and participate in educational sessions, and meet with guest speakers on a broad scope of topics that can be utilized for the laundry industry.

The Clean Show is the main event for the laundering, dry cleaning and textile services industry.

Mark your calendars for upcoming Clean Show events: • Atlanta, June 10-13, 2021.

• Orlando, May 18-21, 2023.

• Las Vegas, June 9-12, 2025.

As a member or non-member, laundry-affiliated associations (ALM, TRSA, etc.) provide access to webinars, seminars (LinkedIn. com Training Seminars), textile management educational and leadership conferences, opportunities to listen and communicate with panels of experts within the industry, subscriptions to magazines with informative information, and laundry plant and equipment manufacturer tours.

Training workshops are interactive trainings where participants are involved in a number of “hands-on” training activities, rather than listening to a lecture

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or presentation.

Webinars offer unique benefits to train employees because they are live, virtual events that are executed online. Webinars: 1. Save time and money in eliminating the need to travel.

2. Increase productivity.

3. Can keep track of who attended due to the log-in requirement.

4. The webinar process is professional and gives a good impression of company.

5. Increase employee engagement and can be viewed at all times Training options range from on-site webinars to educational sessions at industry conferences. because they are (Photo: Matt Poe) recorded and saved.

Employees obtaining recognizing employee achieveing good employees for training: certifications within the indusments.

1. Talent attracts talent, so ask try allow you to gain a comCreate a training program that rising stars for their choices petitive advantage and retain is built on the values and goals within the organization. your best employees/managers. of your company. Offer perfor2. Create an operating system Certification is an investment mance-based incentives (bonuswithin the company where in your employees, your career, es, extra time off, etc.) hiring managers/leaders your livelihood, business and A few performance-based can identify a rising star’s your future. incentives could include: performance, not potential.

1. One (1) hour time off during This is not the HR departUPSKILLING, RESKILLING the day in addition to breaks ment’s responsibility but the Upselling is a key word for proand lunch. entire company’s responsifessions today, especially in our 2. Flex-time off (work-life balbility. industry, but a new urgent term ance).

3. Hire individuals not only for for professional training and 3. Alternative plans to benefit the position you are trying development is called upskilling, plans that include health and to fill—think about whether which is improving your current well-being support. or not they can fill multiple skills.

4. Student loan repayment positions from great leaderEmployees are more enticed to assistance. ship and training. join a company that offers oppor5.

Social/off-work events.

4. Before you make an employtunities to learn. They don’t have 6. Sense of purpose and appreee training program, you the time or money to invest in ciation on the job. must first determine what upskilling outside of work, so you want employees to an employer offering this type of KEY TO SUCCESS learn and what you have in training will attract employees.

In order for our industry to mind for their future at your To boost morale, employee succeed, managers/hiring managcompany. If you are groomsatisfaction and succession planers need to make greater efforts ing an employee for a future ning, training and development of inclusion, supporting greater management role, your programs are now a must in work flexibility and continued company should elevate order to retain top talent. integration of digital and online capacity such as: Good timeWhen an employee learns new tools that improve the experimanagement and priorskills so they can do a different ence of both staff and company’s ity setting, dependable decijob, this is called reskilling. clients. Companies need to work sion-making, willingness to This will allow the employees toward reflecting the world that take on more responsibilto put themselves in a position to its associates and clients live in. ity and good communicatake the next step in their career In summary, the right employtion skills. Keep in mind the path within the company, and ee training, education and develcharacteristics that make a that’s a win-win situation. opment, at the right time, prorising star will differ between The employee receives a vides big payoffs for the employer positions. desired promotion, and the comin increased knowledge, contri5. Create a mentorship propany gets to fill an important bution from employees, producgram, through which you position with an experienced, tivity and loyalty. can delegate some staff skilled worker who has plenty Employees join companies that development responsibilities of knowledge and can hit the make a difference and where the out to your team. ground running. work brings out the best in them.

Employees are your company’s Upskilling programs can cost In addition to working, they want greatest asset, so make sure not money, but provide ROI (return to do work that matters; talented to treat to them just as a number. on investment). It is cheaper and people want a chance to work with You must grow great people if often easier to tackle skills gaps in big problems and tough issues. you want to set your company your company by training curThey want that sense of purpose, apart, attract and retain top talrent employees, rather than hirto hit the ground running, seek ent. ing new ones. to learn, contribute and develop The next hurdle becomes There are costs involved when ALN their skills. retention of great talent you have to replace employees after training. The best due to the recruitment and hiring Deana Griffin is presiadvice is to offer continprocess, advertising the position, dent of The Griffin Group ued training opportuniother individuals and manager’s Inc.® She has 20 years of ties. Some certifications time, which takes from their job recruiting experience for require ongoing trainresponsibilities. the uniform and linen/ ing programs that are textile industry. She can be performed in-house or EMPLOYEE SELECTION, reached though the website externally.

Companies RETENTION Griffin www.thegriffingroup.cc. can develop a system for A couple suggestions for select-

10/16/19 3:19 PM

Notice Anything?

InkGo Is Now Odor Free! ®

InkGo has been reformulated to remove its odor… and to improve its performance.

InkGo is still the environmentally friendly,* safe way to remove ink stains from all types of fabric. It’s still great at removing autoclave tape and adhesives.

And since it’s odor-free, InkGo is more pleasant to work with.

Does odor really matter? As more drycleaners position themselves as good environmental stewards, keeping chemical odors in the plant to a minimum can help them differentiate from their competition. And odor-free is a real plus if you’re working on ink for an extended period of time.

Now that’s worth noticing! *InkGo is Biodegradable and is California Prop-65 and California VOC Compliant.

Become a STAIN WIZARD at ALWilson.com

ALN_Full_Page.indd 1

To learn more, visit ALWilson.com or call 800-526-1188 A. L. WILSON CHEMICAL CO.

12/1/14 4:58 PM

10 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

Extending linen life through selection, processing Experts say laundries need to use proper selection criteria, processing methods to achieve textile longevity

BY MATT POE, EDITOR CHICAGO — There are many crucial factors and cost centers when it comes to operating a laundry and linen service, but without textiles and linens, there is no service.

And if the textile product doesn’t last long as it is used and processed, customer satisfaction could drop and linen costs will increase.

So, how can a laundry extend the life of the linen it processes?

American Laundry News reached three textile experts— Steve Kallenbach, CMO-director of market solutions for reusable textile solutions provider American Dawn; Dan Schwartz, vice president of Fashion Seal Healthcare, a division of Superior Group of Companies that provides garments and ancillary apparel to the healthcare industry; and Bob Pestrak, sales director for Riegel Linen, a division of Mount Vernon Mills that provides textiles for the hospitality, healthcare and linen rental markets—to garner their expertise on extending linen life.

SELECTING LINEN

The first step to increasing linen life is to choose the proper textiles for the type of service. Kallenbach says that selection criteria are generally applicable to all markets and all types of textiles, whether industrial, healthcare, hospitality, or food and beverage.

“Typically, laundry textile buyers start with unit price, which is a good to begin with, as long as the rest of the picture is studied,” he says.

Kallenbach adds that other areas of analysis should be: • Will the product be returned, or will much of it be lost or stolen?

• What is the processing cost vs. a current product?

• Who is the customer, and what are their real expectations?

• What does the competition offer?

• Beyond all of the above, what is the right product for the job intended?

Once a product is selected for “intention to implement into the supply chain,” Kallenbach says other factors should be considered, such as what is the actual spec of the product (content, weight, weave, thread count, cotton yarn type/size), so that comparisons can be fairly drawn.

“A comparative test should be

1119aln_p10, 12.FINAL.indd 10

done to ascertain whether the product lives up to the stated quality, and also comparing different suppliers’ products equally,” he shares.

“In comparing products, my life-cycle costing tool can be very helpful in understanding the real outcomes, as well as ascertaining the difference between price and cost.

“Bottom line: Know what you need, spec the product, test/prove the product, and finally establish the true lifecycle cost for a fair comparison of like products.”

According to Kallenbach, the most widely overlooked factor in product selection is Experts say long linen life begins during the selection process. (Image licensed by Ingram Publishing) the life-cycle cost.

“Many people simply buy on unit price,” he says. “In many hotel markets. used to match a shade, as this will cases, the lowest price can be the “This is the No. 1 product used impact colorfastness.” most expensive product.” in this segment,” he shares. “100% Pestrak shares that Riegel Linen Schwartz agrees that there are polyester will always last longer has colorGUARDTM technology, which is designed to withstand many factors that go into the selecthan cotton or poly cotton.” chemical residue left on fabric that tion process, especially for garHowever not all polyester is crecauses discoloration of table linen. ments. ated equal, according to Pestrak.

“Laundries do not have to “Yes, design is very important, Spun polyester resembles cotton worry about using high concentrabut so is durability and value,” in the fiber state and has a softer tions of chemicals on white table he says. touch than filament polyester, linen to get it clean and prevent Schwartz goes on to say that for which is much firmer. mold and mildew,” he shares. garments, polyester tends to proHe goes on to says that table “Also mid-tone colorGUARDTM vide more durability over cotton. linen fabric should never be sandcolors are resistant to bleach.

“In addition to providing beted, and a heavier product at 7.2 Laundries will be able to keep ter color retention, the polyesterounces will provide better cover table linen in service longer and rich garments in general should and last longer than 6.4 ounces. In improve their ROI and deliver have great longevity,” he says. addition, stain release chemistry shade consistent bundles to hotels “Polyester-rich garments do will enable many oil-based stains and restaurants. tend to be more expensive than a to wash out, and the dyes used to “We also have a Textile Service cotton-rich garment, but when a add color to the fabric should be Team available to consult with laundry is successful at controlling resistant to chlorine residue. laundries and their chemical dislosses, it’s most definitely a worthAccording to Pestrak, the top pensing company on ways to while investment.” factor that takes 100% polyester extend linen life.”

Pestrak recommends that launtable linen out of service is that Pestrak says that the most helpdries select goods from a textile the color changes and fades after ful thing a laundry/linen service company with a strong history of washing. can do in terms of linen selection product development and man“The fabric will always last is educate the customer, especialufacturing, and one that undermany more years than the color,” ly when dealing with customerstands how the best materials he points out. “White table linen owned goods (COG). and manufacturing standards can turns brown or yellow, mid-tone “We see instances of hotels ensure a quality and consistent colors like ivory and sandalwood focused on design, buying retailproduct that maximizes the launcan turn a rainbow of shades over grade products that cannot stand dry return on investment (ROI). time. Laundries then have to sort up to the rigors of commercial “Since there is a broad list of facnapkins and table cloths at the laundering,” he shares. “A laundry tors that can impact linen life and ironer so they can deliver shadecan work with manufacturers that take it out of service, the laundry consistent bundles to restaurants can help guide the customer to should ensure the textile company or discard colors that look terselect table linen that is both innohas an experienced technical suprible.” vative and durable.” port team that can work with their An additional factor that should Kallenbach says that laundry chemical dispensing company to be considered in the selection prooperations can teach and assist trouble shoot problems and process is how many fabric sources a their customers every aspect of the vide recommended solutions,” he vendor uses, says Pestrak. linen selection process. says.

“Fewer sources is better for “We have to be consultants to Pestrak shares that the primary product consistency,” he says. the business end-user,” he points efforts at Riegel Linen to extend “Also how optical brightener, out. “Showing them how to linen life have been focused on which makes polyester white, buy the right, durable product, the 100% polyester table linen catis applied, as this could impact becomes a win-win.” egory for laundries servicing the whites staying white. Finally, the “Something that often is overfood and beverage restaurant and type of dyes and the dye process

looked are the services a manufacturer provides such as customer support, a reliable supply chain and ample inventory which can all support a laundry’s growth,” says Schwartz.

He adds that linen suppliers are key partners when it comes to extending linen life, adding that linen and garment manufacturers need to remain committed to providing a quality product, and this means continuing to invest in and improve quality control processes.

“Even in our 100th year we continue to improve our quality processes,” Schwartz shares. “We constantly reject sub-par fabric that does not meet our standards before it ships to our cut and sew factories worldwide.

“We have multiple quality checks throughout the entire supply chain that ensure our customers get a quality, long-lasting garment. We also continue to invest in R&D to bring new higher quality garments to the marketplace.”

PROCESSING TIPS

Beyond selecting the right textile product, laundry services must properly process linens in order to get the longest linen life.

Schwartz says that recently his company’s laundry partners have been asking for higher quality garments at the request of their customers.

“However, a different garment may in some cases require a laundry to change their processes,” he points out.

“Our industry has incredible support from chemical companies,” Kallenbach says. “They are the experts in how to wash/dry/ finish product the longest wearlife.”

He recommends that when selecting a linen product, a laundry should bring in the chemical representative and have a threeway partnership discussion with textile supplier.

“If all parties analyze the product, a processing plan can be put into place that will garner higher profitability through longer life cycles,” Kallenbach points out.

“Additionally, some textile suppliers offer free plant audits, which can be very helpful in maintaining both textile and machinery life, as well as best practices for the launSee LINEN on Page 12

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10/8/19 1:45 PM

12 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

Engage laundry staff for more satisfied employees Author identifies ways for on-premises laundries to ‘win the battle’ with high turnover rates

BY MIKE HAND HOUSTON — Why does Monday seem so far from Friday, but Friday so close to Monday?

Or why does time fly on the weekend when you’re not at your place of employment, yet drag on Monday and the remainder of the work week?

The answer is all too predictable: Many employees dread Monday mornings, and for good reason. Their job is simply a way to earn money. It’s not something they enjoy. For too many, it’s the start of another work week with five long days before the weekend and the satisfaction and simple joy that comes with time off.

But you can make the job fun, or at least more enjoyable. And the good part is that doing so will help you increase employee satisfaction, and thus help you keep staff members who are dependable and responsible.

For the on-premises laundry (OPL) business, it’s even more important to keep employees engaged in their job, since the industry, particularly in nursing homes and hotels, faces high turnover for the simple reason that laundry is not a sexy business. In fact, doing laundry is usually about the last job that anyone wants. But it has to be done, and if you find a good laundry employee, you need to add benefits that will make him or her want to stay.

I don’t think anyone has totally figured out how to engage laundry staff, but there are definitely things you can do to win the battle with high turnover rates.

First, give employees incentives to do a good job. Make it a competitive situation, and give them some type of reward—financial or otherwise—if the in-house laundry is running efficiently, on-time and within the allotted parameters.

Maybe you give employees an extra $12 a day for meeting the standards. That’s only $1.50 extra an hour for an eight-hour shift,

(Image licensed by Ingram Publishing)

but that equals an additional $60 a week or $240 a month. And that’s a lot of money—and a lot of incentive—for someone who may be earning between $10 and $12 an hour.

Along that line, have a contest or competition. For example, around the Super Bowl each year, we run a competition within our service department and will give away a 55- or 65-inch television.

A chance to win a big-screen TV can create a lot of motivation for employees to excel in their jobs.

Third, give employees the proper training so they know how to do their job well and understand things such as what is the correct load size. The training doesn’t have to be extensive— usually an hour is sufficient—but it should be enough to help them understand what happens when they cut corners or don’t pay attention to quality.

Don’t just use YouTube videos for your training; create your own

Linen

Continued from Page 10

dry associates involved.”

Pestrak says the best way to clean linen is to follow the recommended wash procedures for a specific product and optimize the time, temperature, chemicals and mechanical action in the wash cycle.

“The textile and chemical dispensing company can provide guidance on this,”

1119aln_p10, 12.FINAL.indd 12

training methods that include “here’s why we do it this way and here’s the result when we don’t.”

You need to make sure your laundry employees understand that even the “little things” can have a big, and negative, impact in the laundry operation.

Fourth, allow employees time to get out and walk the floor of your nursing home, hotel or other facility. Have them see and meet the residents so they remember that there are faces attached to the items they are laundering and sending out the door each day.

Let your laundry employees get engaged with the nursing home residents and find out how they like their laundry done. While they can’t engage with hotel visitors since they mostly change on a daily basis, remind your laundry attendants to take pride in the fact that they are the ones washing the linens that people are sleeping on.

Are the sheets soft, or is it like

he shares.

Pestrak goes on to say that the leading cause of reduced table linen life in laundry processing is an insufficient neutralization, which causes chemical residue to be left on fabric that is then exposed to heat at the ironer, and the color changes shade.

“Since products get washed hundreds of times and one wash can alter the shade, it’s important that the most sensitive colors, like white and some mid-tone colors, are engineered by the textile company to withstand an insufficient neutralization,” he

room is the last thing added when designing a new building.

While UniMac’s TotalVue technology is more of an owner’s tool rather than an attendant’s tool—it gives managers and executives complete visibility to key performance statistics in their laundry operation—you need to share that information so your laundry employees learn how they can be more efficient on the job.

In the beginning, that means sharing the utilization, efficiency and throughput statistics on a weekly basis with your laundry manager or staff, until you are getting rates in the 90-95% range.

Then, you can move to a monthly report to ensure you maintain those rates.

So, go to your laundry staff and say you’re only using the equipment at 75% of capacity and that means you’re not being efficient.

Tell them how to increase their efficiency and throughput, and that will help decrease downtime, labor and operational expenses.

Don’t forget to also share this data with the maintenance staff.

Let them know when there are error codes—such as when the bearings need greasing—so they can ensure your laundry equipment is operating at an optimal level.

Really, it all comes down to increasing your utilization rates and decreasing your downtime and operational expenses. In short, higher performance, lower costs. And it is so much easier to do that if you have engaged and happy laundry employees. ALN

sleeping on cardboard? Are the towels soft, or do they feel like sandpaper? Soft sheets and towels are a big part of the service that hotel guests expect, and it’s easy to forget how important a role laundry plays into a hotel’s services.

Fifth, treat your employees like they matter, because they do.

Provide them with decent benefits. Let them know you recognize they are doing a good job. Be friendly and a team player who is willing to help out at times.

Everyone likes to be appreciated. Keeping the job enjoyable Mike Hand is general manager will make it more fun, which of the Commercial and makes it easier for people Coin Laundry Equipment to show up for work on a Co. (CLEC) Texas, a Monday morning.

UniMac distributor in And perhaps most the Houston area. Hand importantly, make sure has more than 25 years they have quality laundry in the commercial launequipment that will allow dry industry. He can be them to do their job well. reached at mikehand@ You need up-to-date clecco.com or 281-961laundry equipment, but Hand 1627. too often, the laundry

points out.

“The factors our Textile Service Team comes across most often are grouping of like shades in the wash, ensuring a sufficient antichlor and sour in each wash, iron in the water, following proper machine loads, monitoring the pH at various steps in the laundry process, and the temperatures and speed at the ironer.”

FINAL ADVICE

In summary, to get the most life out of linens, Kallenbach says it’s important for

a laundry/linen service to compare linen products fairly through spec. When testing, he recommends doing so in a controlled setting or with a third party, and to utilize life-cycle costing.

Finally, Kallenbach recommends making a connection between a laundry’s production staff, the textile supplier and the chemical supplier.

“Textiles continue to make advancements, so be open to evaluating and testing new technologies and solutions that can extend linen life,” concludes Pestrak. ALN

10/16/19 3:06 PM

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10/10/19 9:14 AM

1966

53

2019

Local Service. National Strength. for 53 years and counting...

FIVE DECADES OF AMAZING ACCOMPLISHMENTS 2008 DM installs Madison Square Garden 2009 DM installs laundry for the 2009 World Series Champions 2009 DM installs laundry for the 1986 World Series Champions 2010 DM installs 500TH Milnor 2011 DM installs laundry for the 1994 Stanley Cup Champions 2012 DM adds 10TH Technician 2013 DM wins Maytag Star Performer Award 2013 DM installs 10TH Tunnel 2015 DM installs laundry for the ‘80, ‘81, ‘82 & ‘83 Stanley Cup Champions at Nassau Coliseum

Ron Hirsch, President Direct Machinery at the recent Hyatt Regency installation

2015 DM installs laundry for the ‘80, ‘81, ‘82 & ‘83 Stanley Cup Champions at Barclays Center 2015 DM opens Boonton, New Jersey office 2016 DM installs CBW Tunnel for Montefiore Medical Center 2016 Ron Receives most prestigious President’s Award from Milnor and Chicago 2016 DM Celebrates 50TH Anniversary and has best year with Milnor 2016 DM is Fulton’s #1 Dealer in the tri-state area 2018 3RD St. Regis Laundry renovation (see 1967 and 1988)

Direct Machinery is now Milnor’s #1 Dealer in New York and New Jersey Andrew irsch opened his one-man dream shop 53 years ago. Today, with 6 employees, Direct Machinery is now ew ork metro’s most trusted dealer for Milnor laundry equipment. rom design, planning and layout, to installation, service and parts, no other company has greater talent, resources and e perience. Whether you process 60lbs hour...or 160,000lbs day...you can rely on Direct Machinery and Milnor today, tomorrow and for many years to come. or a laundry production analysis, simply ‘Go Direct’ by calling (516) 938-4300.

2018 Blayne Hirsch, daughter of Ron and granddaughter of Andy, joins DM Sales

DIRECT MACHINERY

2018 DM installs 25TH FD 2018 DM installs 30TH Tunnel 2018 DM has best year yet with Chicago Dryer 2019 DM installs 1,500TH Milnor washer

ALN_Full_Page.indd 1

The Laundry Professionals

NY Metro’s Largest Factory-Trained Technician Team!

50 Commerce Place, Hicksville, NY 11801 • 1-800-572-5573 www.DirectMachinery.com • info@DirectMachinery.com

For the very best in Sales, Service, Parts, as well as New and Reconditioned Equipment, it pays to “Go Direct!” ©2019 DMA, LLC. All rights reserved.

10/6/19 8:42 AM

National Strength. Local Service. for 53 years and counting...

1966

53

2019

FIVE DECADES OF AMAZING ACCOMPLISHMENTS 1966 Andy Hirsch leaves Washex and opens Direct Machinery 1967 DM installs washers on 11TH oor of ni ersity Club via crane (see 2000) 1967 1ST St. Regis Hotel Laundry renovation (see 1988 and 2018) 1968 DM becomes Chicago Dryer dealer 1979 Ron Hirsch, son of Andy, joins DM Sales 1980 DM opens Connecticut Sales Territory 1981 DM is #1 Washex dealer 1984 Ron promoted to V P Sales 1985 DM sells its first CBW Tunnel to FDR Services 1985 DM purchases , sf Headquarters in Hick sville, Long I sland

Ron Hirsch, President Direct Machinery at the recent Arrow Linen installation

1988 2ND St. Regis renovation with all new equipment (see 1967 and 2018) 1991 DM wins Chicago’s Sales and Service Achievement Award

Direct Machinery is now C hicag o Dryer’s #1 Dealer in New York and New Jersey ® With Chicago Dryer, America’s oldest finishing equipment manufacturer, Direct Machinery has helped hotels, motels, assisted living facilities, hospitals, and commercial laundry businesses grow more profitable with new, efficient flatwork machinery. Whether you need just an ironer for tablecloths, a small piece towel folder, or an entire plant of feeders, ironers, folders, sorters and stackers, you can rely on Direct Machinery and Chicago today, tomorrow and for many years to come. Put our strengths to work for you. ‘Go Direct’ by calling (516) 938-4300.

1991 DM Celebrates 25TH Anniversary 1993 DM installs Marriott V ista Hotel laundry in the World Trade Center 1998 DM becomes ex clusive Milnor Dealer for N NJ 1999 DM recogni ed for 1ST ear ales y Milnor in just six months 1999 DM installs CBW Tunnel through Grand Central Station 1999 Ron becomes President

DIRECT MACHINERY The Laundry Professionals

NY Metro’s Largest Factory-Trained Technician Team!

50 Commerce Place, Hicksville, NY 11801 • 1-800-572-5573 www.DirectMachinery.com • info@DirectMachinery.com

For the very best in Sales, Service, Parts, as well as New and Reconditioned Equipment, it pays to “Go Direct!” ©2019 DMA, LLC. All rights reserved.

ALN_Full_Page.indd 1

2000 DM installs CBW Tunnel at Town Sports I nternational 2000 DM renovates laundry on 11TH oor of ni ersity Club and delivers Milnors via crane (see 1967) 2007 DM installs laundry for uper Bowl Champions

10/6/19 8:41 AM

16 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

PANEL OF EXPERTS Operating a more cost-efficient laundry Equipment Manufacturing Brock Pellerin Pellerin Milnor Corp., Kenner, La.

S

taying on top of utility, operational and labor costs is a never-ending battle for laundries.

Laundries that fail to keep these costs down run the risk of being competitively disadvantaged to their competitors, which means they might have to charge more for their services, or worse, go out of business altogether. Therefore, keeping up with business-related costs is a never-ending, necessary battle for a thriving laundry.

For utilities, perform scheduled preventative maintenance on your equipment. Preventative maintenance will keep your equipment in top operating condition and may reveal why a specific utility cost is trending higher.

Simply walking your laundry after operating hours can allow you to hear air leaks that keep compressors running, water leaks and/or steam leaks, which keep energy costs high. Consider LED lighting for your plant if you are not using it now. The ROI for installing LED lighting can be quite appealing in many cases.

Make sure you have washing equipment that utilizes low water consumption without compromising wash quality. Keep an eye on your utility costs each month; if you notice spikes, you know that you might have a leaky water valve that needs to be fixed or some other problem that needs to be addressed.

If your plant uses open-pocket washer-extractors or side loaders, you might want to consider a look into a water reclamation system so that you can reuse some of that water to cut city water and sewer costs.

Labor costs are on so many operators’ minds right now, so consider using equipment that reduces labor costs. While tunnel washers use considerably less water than a conventional washerextractor, they also require much less labor to run the system.

Therefore, an ROI from conven-

1119aln_p02, 16-18, 21-24.FINAL.indd 16

tional washers to a tunnel system can usually be less than three years if you are processing 3 million pounds or more annually.

Tunnel washers also wash faster than conventional washers, so that means less time to process the goods, which leads to more labor savings.

Always remember to annually review insurance policies to make sure you are getting best pricing for your coverage. Many businesses forget to review insurance policies, and it can hurt them when disaster strikes—and just by paying too much unnecessarily for their policy.

Review your business taxes with your accountant to make sure you are using the full tax code to your advantage. In many cases, buying new equipment that saves on utility costs also come with tax breaks; make sure you are using this feature of the tax code.

Search and apply for grants that might help in providing money to buy new equipment that you need in your plant. Finding people who know how to write grants is easy, and it is a low risk but high reward if you get the grant.

Commercial Laundry David Griggs

have a stain just be sent back to the soil room to get rewashed.

If the stain doesn’t come out, it gets sent back again and starts the cycle all over again. This stain cycle can really bog a laundry down. A laundry must wash the linen, stain wash any rejects and then rag the linen out if a stain remains.

3. Always look to squeeze your hours. Don’t allow machinery to be turned on early or left running when the day is done. Air compressors and boilers are notoriously turned on early and left running late. This habit is a tough one to break and can cost you a lot of energy throughout the year.

4. Use a proper preventive maintenance/predictive maintenance system. A huge part of increasing production in the plant and saving money is ensuring the equipment is running correctly.

There are numerous good preventive maintenance systems around.

These systems help ensure that your maintenance schedule is being properly run.

It also helps you schedule predictive maintenance projects, such as air cylinders that are made for a definite number of cycles until they need to be replaced. Replace them before they shut production down. Decreasing production downtime should always be priority for your management and maintenance staff.

Superior Linen Service, Muskogee, Okla.

Equipment/ Supply Distribution

N

o matter how small or large a laundry is, there are some key areas to watch that can really save some money: 1. Ensure you are loading your washing equipment with the proper poundage. When you under load your machinery, you will increase the water and steam usage for that load, and it will also cause you to run more loads to get your poundage through the plant. These increased loads through the plant will increase your chemical usage.

Small loads coming out of the washers will mean small loads going into your dryers. Small dryer loads usually take longer to dry than proper-sized loads do.

2. Keep a close eye on your rejects. I have seen linen that may

Janice Ayers Davis TLC Tri-State Laundry Companies, Valdosta, Ga.

R

unning a cost-efficient laundry is an ongoing process. While the devil can be in the details, the details are critical.

There are many factors to consider, including, but not limited to, the following: • Cross Training—Every employee, regardless of their objective should have an opportunity and an obligation to learn additional roles. The payoff is critical, especially in times of staff shortage, such as vacations and inclement

“Operational costs, like utilities and labor, are constantly rising. How can I reduce expenses? What strategies do you recommend to run a more cost-efficient laundry?”

weather.

• Reporting—If you can’t track, you can’t measure the success of a process. Manual reporting and up-to-date software will provide critical insight regarding the daily operation.

• Laundry Equipment— Purchasing and maintaining reliable, energy-efficient equipment is paramount to the success of the laundry operation.

• Planned Maintenance (PM) and Service Contracts—The return on the investment can reduce downtime and increase longevity.

• Parts—Maintaining a small inventory of “frequently used parts” for fast replacement, without incapacitating production.

• Scheduling—Planning for cyclical periods to include sparse and peak periods.

Mike Horne, director of engineering for The Westin Peachtree Plaza Hotel in Atlanta, is very familiar with the importance of managing cost without sacrificing quality in his daily operation of this bustling five-star hotel.

Below are several “best practices” Mr. Horne employs in no particular order.

He reviews lighting to make certain all lights are LED and spaced appropriately for the associates’ ease of working.

Horne routinely reviews steam pipe insulation to confirm they are still in good shape. Steam lines generate a massive amount of heat and trying to overcome that heat with air conditioning is tough to do; thus, he wants to insure all piping is insulated well.

He often checks with the mechanic or contractor to insure all steam traps on the ironers are working as they are designed.

Steam condensate backing up or not flowing as it should affects the operation of the ironers. This is a major part on the machines that has to work effectively.

Additionally, Horne reviews the canopy covers on ironers to ensure they are in good condition (holding in the heat from the ironer and not being vented into the room), making certain each exhaust fan is working as it should to remove this heat.

When purchasing new

machines, he seeks high-efficiency motors for the best operation.

Regarding planned maintenance, Horne says, “Nothing takes the place of a PM program. It is the most important item when dealing with laundry operations.

The equipment (which can run into hundreds of thousands of dollars) must be maintained. The investment that companies make must be preserved, and there is no substitute for a good preventative maintenance program.

“Keeping lint out of equipment (especially air-cooled machines) can prevent catastrophic issues such as fires and premature failures, which I have personally witnessed.”

According to Horne, a water reclamation system, such as the one Westin uses, can save the company thousands of gallons of recycled water for the washers. On average, about 70% is recycled.

I am confident the readers have employed many of these as well as other best practices to ensure you run a safe, effective and efficient laundry.

Consulting Services Sam Spence TBR Associates, Saddle Brook, N.J.

I

ndividual tasks that represent potential to reduce costs in a laundry, ranging from enforcing production standards to bidding out textiles and supplies, are just about limitless. These types of efforts are certainly worthwhile and will save money; however, for the purpose of this response, I suggest a more strategic, processoriented approach based upon Lean principles.

There was a time when someone would mention Lean to me and my first reaction would be, “I’m not building cars here, I do laundry for a living!” Only after I read up on the subject and visited a few plants that had “leaned” out their processes did I learn how impactful, and most importantly, sustainable Lean-based improveSee EXPERTS on Page 21

10/16/19 3:12 PM

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Sorting through new laundry textiles Strategies to analyze new linens, select the right options for customers, the laundry of the new textiles that are available out on the on the market today, and why some of them may RICHMOND, Ky. — Textile work and some of them, they may suppliers are constantly coming not, and why they should work out with different fabrics with new with you.” construction and properties.

Houvener shares that while So, with all of the new textiles there are many fabrics in the marcoming out, how is a laundry and ketplace, laundry personnel don’t linen service supposed to choose necessarily have to know all of the right product for its customers them, just be aware of them—and and operation? whether they’re natural or synDuane Houvener, national thetic. That’s because those are the manager of value-added solutions two general categories of fibers. for reusable textile solutions pro“Most people don’t understand vider American Dawn, discussed or don’t realize all the different how to approach new textile prodcompositions,” he says. “Most ucts during the recent Association things today are still made up of for Linen Management (ALM) the big four: cotton, polyester, webinar The Textile Trap. rayon, some nylons. The last three, of course, being synthetic, and we NEW FABRICS AND THE haven’t really varied from that, MARKETPLACE yet.”

Houvener points out that launHouvener says there are new dry is “a science,” and letting cusnatural fibers on the market gaintomers know about the science ing popularity, such as hemp and involved will help them underbamboo, but widespread use isn’t stand what a laundry/linen service likely to happen for some time. is trying to accomplish for them, So, textiles are typically made of especially when new textiles enter the four, either exclusively or in a the market. mixture, each reacting differently “When those new textiles come in an industrial laundry. along that they want, or that they So, according to Houvener, it’s think they want, knowing the sciimportant to understand the charence, you’ll be able to explore, to acteristics and processing needs explain the effects of our industry for the different types of textile on the items that they’re looking compositions when new products at,” he says. come along.

This includes sharing the “wash For example, he says cotton is pie” of time, temperature, chemiassociated with comfort, softness cals and mechanical action. And and breathability. It’s relatively that means laundry personnel inexpensive, and it’s easy to dye. need to be educated as well.

“It’s versatile,” shares Houvener.

“The more you know, the better “It’s used for so many different you can communicate, there’s no types of textiles, and has been just doubt about it,” says Houvener. about forever, and endures high “If you want them to buy what temperatures pretty well. On the you’re selling, you have to believe flip side, it wrinkles really easily. what you’re saying. So, the more It’s very fickle. You can’t let it sit you talk about these things, the for very long, especially with any more you learn about it, the more weight involved because it wrinconfident you’ll become with it, kles really easily, and it loses conmore confident to your customers tent with each processing—it creor potential customers about it. ates lint—a little bit more comes “The more understanding they out, which means that it shrinks.” will be of our situation and some Polyester, he says, has increased product life. It’s a synthetic fabric derived from crude oil. It lasts for a long time, decreased wrinkles, doesn’t shrink, doesn’t fade and it wicks moisture.

“Unfortunately, the general public still has a negative impression of polyester,” he points out. “We think of Uncle Leo’s polyester suit. It’s still perceived as not as comfortable. It’s more expensive, but it has been (Image licensed by Ingram Publishing) decreasing in price,

BY MATT POE, EDITOR

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especially with the decreasing oil costs, although it jumped up again.

Also, it doesn’t breathe as well.”

In terms of processing, Houvener shares that polyester is high-temperature intolerant, and it has very strict sorting and processing guidelines.

“You have to keep it away from the cotton, out of the cotton loads, because the cotton has more temperature tolerance and is probably being washed in the higher temperature,” he points out. “So, if it gets in with the cotton and a higher temperature, it doesn’t have a positive effect on the polyester textile.

“You’ve really got to sort properly. You’ve got to process it properly. That’s a team effort between your laundry, your chemical provider and your textiles provider, along with the equipment provider.”

Finally, blended textiles are made up of a mixture of natural and synthetic fibers, Houvener says.

“Just about everything is available in blended, but it still lints, though,” he points out. “All of us are probably familiar with a cotton-poly sheet that has been in the system a long time, and you can just about see through it because all that is left is the polyester. Most, if not all, of the cotton has gone.

Every time you process it, that cotton comes out of it, and you lose a little bit of it, and that’s the lint.

“It’s not as wrinkle resistant, and it’s not as stain resistant when it comes in colors, but it still is more wrinkle or fade resistant than 100% cotton. It still has a little bit of the cotton feel, which customers like.”

Besides fiber type, Houvener says factors such as thread count and weave impact quality and processing needs.

“We’ve heard of some of the new high thread count sheets, ultra-luxurious, really soft, but keep in mind how they affect your system,” he shares.

“If you go from a standard twin or a standard sheet that’s a T130 to that same size sheet but it’s T180, it will feel softer. It’ll look better. It’ll last longer, but it will weigh more.

Depending on how you charge your customers, it could cost them more. So, to have that same size sheet that basically does the same job may be costing them more.”

Like thread count, Houvener says weave patterns affect strength, longevity and the feel of it.

“We’ve placed a big role in the satisfaction of the customer and the feel of those textiles, whether it’s something you’re using now or some new textile, but you have to get the most out of what you’re purchasing,” he points out. “You have to make sure that the right one is in the right place at the right

It’s important to test new textiles in a plant to ensure it performs as advertised.

(Image licensed by Ingram Publishing)

time, and make sure that the users understand the uses of all these different products.”

Houvener stresses that a laundry has to make sure its expectation of what it’s providing meets customer expectations—and that the products are being used for the proper tasks.

“Make sure items that are supposed to be used for cleaning are being used for cleaning,” he says.

“Schedule training for key groups of people to talk about the construction of the linen products, so you’re getting proper use and linen awareness for your customers.”

TEST, TEST, TEST

So, with all the new textile products that come out and pique interest in laundries and their customers, what does Houvener recommend when it comes to analyzing and implementing new textile products?

Test, test, test.

He says it’s vital to test wash all new products in the plant. In fact, test them in every plant an operation has.

“It may vary then from the plant a hundred miles away because of different equipment, because of different chemicals, you name it,” he says. “There’s nothing that can simulate what happens in your laundry better than what happens in your laundry.

“Test wash everything. Thread counts, weights, find out how those affect production. You increase the weight, it not only affects the cost to the customer, but it has an effect on production.”

For example, Houvener says, an operation is using a 110-pound washer-extractor, and it’s processing 110 1-pound sheets. Then the operation shifts to a 2-pound sheet.

“Guess what? Now, you’re only going to get 50 of those sheets into that 110-pound washer,” he points out. “So, the weight not only has an effect on the cost to the customer, but also on the production, so

you’ve got to measure that as well, anytime you change the numbers.”

New products with zippers and buttons can also have an impact on processing and use, says Houvener. How? By adding extra time to zip zippers and unbutton buttons.

“I know it takes a little bit of extra time, and we talk about productivity, but it will make your linen last longer,” he says. “Those zippers are very sharp. They have a negative effect on the other items that are in that washer, in that dryer.”

Fastened buttons, Houvener shares, pulls on threads during processing.

“That’s, probably the No. 1 reason that buttons come unraveled off of shirts or off of garments, whatever the case may be, because they’re buttoned during washing too much and makes the thread that’s holding the button in place prematurely fall off,” he says.

“So, if you can take the time to unbutton buttons, they will last longer and you’ll save time having to replace, resew on buttons.”

It’s all about doing the legwork, according to Houvener. When customers have special items they want to use, he says the laundry should go out, find the item and test it.

“If they find that other slider, if they find that new bedspread, if they find those new scrubs that they heard about, your current vendors probably have something like it,” he recommends. “That will help ensure it’s industrial-laundry compliant. Do the work for them.

“Don’t ask them to go out and find it, but if they do, do a realworld test washing and provide that back to them so they can see the negative effects of industrial laundry on the noncompliant linen products.”

Houvener says that it’s a valueadded benefit for a customer when the laundry does the legwork.

“They’ll appreciate it, and you’ll See TEXTILES on Page 24

10/16/19 3:12 PM

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Zeroing in on transit advertising

BY KIM LODERBAUER

OSHKOSH, Wis. — One of my favorite ways to market commercial laundries is via the transit billboard.

Transit billboards—on buses, trucks, delivery vans, taxis, subways and light rail trains—can advertise in places where stationary billboards can’t.

But, like stationary billboards, these ads can extend for a few

days, weeks or months, and target specific geographic areas, such as those dense with hospitals or hotels.

Typically, the vehicles that carry these transit ads tend to follow specific routes and offer strategic placement either outside and/or inside the vehicles to capture the attention of passengers, other drivers, businesses and pedestrians along the street.

They can also deliver your message in the same neighborhood

or proximity as other competing commercial laundries, and in and around bustling medical parks or hospitality-rich areas.

Transit billboard exposures can serve multiple goals. At CCS, we employ them for short-term, special-event promotions and long-term brand awareness.

Broad market coverage results in relatively low-cost ad repetition and lots of daily impressions.

Remember that good negotiation can bring extra value.

Oftentimes, newbie advertisers can procure special deals, rates or packages, and with them more bang for their advertising buck.

Read on for some tips on transit advertising …

Location: There are different placements for ads, depending on who you want to target. Do you want to target the people getting on a bus or train at stops located near hospitals and medical clinics, driving in traffic or pedestrians on the street?

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Laundry Operations & Management is the official text of the TRSA Production Management Institute (PMI).

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A 20-year marketing veteran, Kim Loderbauer works closely with commercial laundry owners every day – helping them cost-effectively promote their businesses. She manages Continental Creative Services (CCS), in Oshkosh, Wis., an advertising and marketing firm serving the laundry industry. Contact her at kloderbauer@cgilaundry.com.

$125 members / $195 nonmembers Multiple-copy purchase discounts available 877.770.9274 or 703.519.0029 • info@trsa.org

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For example, if you want to target traffic, advertise on the driver’s side or tail of the vehicle.

If you wish to target passengers, advertise near the exterior passenger door or inside.

Quick Read: Less is more, especially when it comes to transit advertising. Moving ads are a quick read, so keep the message simple, short and sweet. Your message should be clear, easy to read from near and far, and, most importantly, easy to remember.

Colors That Stand Out: The ad should pop off the vehicle. Don’t design an ad that’s the same color as the vehicle itself. Know the colors of the vehicles you are advertising on and design your graphic and message accordingly.

More Visuals: Make your design memorable by using graphics that “wow” the viewers.

Use more graphic elements and less words. Incorporate elements of the vehicle into your design, or go to the extreme and extend your design outside the standard advertising space.

Size: Deliver maximum exposure with your ad. Remember that your ad needs to be visible to drivers and pedestrians, so make sure to size it appropriately. Command your audience’s attention with large, creative ad elements.

Type of Ad: Wrap advertising differs from transit billboards because wrap advertisements typically envelop all of the vehicle, or a large portion of it. Many commercial laundries with pickup and delivery services will use a full van wrap to advertise those services.

Transit billboards are large flat surfaces, like traditional billboards, that adhere to vehicles and can be changed out as necessary.

Quality Designer: Don’t go price shopping on the internet for some random person to design your laundry’s transit billboard, and don’t do it yourself. Choose a qualified, local vendor who can design and install the ad on your behalf.

Frequency: Determine the length of time your ad is to run based on your goals. If you’re advertising a promotion, it might only run a few weeks or months.

If you’re advertising hospital or hospitality laundry service, it can run for months or years. Just be sure to freshen it up now and then so it doesn’t get stagnant.

At CCS, we’ve found transit advertising can create interest, reinforce a brand and garner new customers looking for better, ALN more convenient service.

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Experts

Continued from Page 16

ments can be.

The most basic principle here is to identify the steps in our process that represent value to our customers. Value-added steps in our process are strictly defined as: • The customer wants it and is willing to pay for it.

• Changes form, fit, function of the product.

• Is not rework.

If a step in the process does not meet all three of the above criteria, it is considered to be waste.

Although value-added time makes up a very small portion of the overall time in a process, organizations too often focus on reducing the value-added rather than the much larger non-valueadded portion (waste). By focusing on the non-value-added steps in our process and reducing waste, you can have a much greater impact.

Focus on the “Eight Deadly Wastes” as defined below.

Transportation—Moving work where it needs to go. This can mean pushing a cart or a sling from one area of the plant to another, as well as fleet transport.

Inventory—Anything beyond what’s immediately needed to fill orders. This can be new product in stock and processed goods in the plant.

Motion—Movement that doesn’t add value or is unsafe.

This can be symptomatic of poor layout and poor organization.

Waiting—Idle work, equipment and/or people.

Overproduction—Producing excess product before it is needed.

Over processing—Unnecessary work steps, inconsistent processes, design that ignores customer.

Defects—Work that needs to be scrapped or reworked, such as ragout or rewash.

Underutilized people skills— Wasted ideas, skills, capabilities.

Lack of employee empowerment.

A helpful tool often used to identify value and waste is to perform a process-mapping exercise.

With a process map, you plot out every step in your plant from the time soiled linen arrives in your sorting department to the time clean linen is packed out.

Then identify the value-added steps that meet the three criteria mentioned above. Every step that does not meet the value-added standard is waste. Complete this exercise and you will quickly see how much waste exists in your plant!

Lean is not just for heavy manufacturing anymore. Any labor- or capital-intensive process can benefit from implementing Lean principles.

••••••

to them—guaranteed! I must admit, who doesn’t like to save money?

Then the next day while working from my home office, I received a phone from a solicitor telling me that I was overcharged by my secondary supplier on my electric bill and was entitled to a $125 rebate and I should press 1 to redeem my rebate check.

Excited about getting my rebate check, I immediately hit 1 on my phone and told the caller to process check to my home address.

When I would not reveal my account numbers or home address to the caller, he immediately hung

Uniforms/ Workwear Manufacturing Scott Delin Fashion Seal Healthcare, Seminole, Fla.

that I had an unusual amount of mail pertaining to third-party energy suppliers for electric and gas. The message and intent with these mailings was that they can save me money on my household expenses if I switched from my service from our current supplier

up on me. Surprise, surprise.

Realizing from the get go that I do not use secondary suppliers, I knew the call was a scam. This call however started to make me think about other ways to save money on my home utilities, etc.

Running any business today, it can be, and is, an expensive proposition, especially when it comes to managing our utilities: electric, gas, waste removal and even labor.

We need to be smart and innovative when it comes to finding ways to save money and reduce costs.

Budget plans and locking in pricing for a period of time or year is one way to keep your costs

21

for utilities under control and within budget. By working closely with your local utility companies, you can pretty much guarantee what your monthly bills will be once you negotiate and lock in your rates for a year or more.

This tactic can easily be done and should be done with all utility providers. Also, many utility companies today offer free audits on your business and/or home to offer what can be done to save and reduce energy costs.

Another way to save money is to go to LED lighting. LED See EXPERTS on Page 22

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ust the other day while going through my mail, I noticed ALN_Jr Page.indd 1

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technology produces brighter light while using less power. In addition to saving energy, this technology lasts longer, is low in maintenance and, most importantly, is eco-friendly.

We need to make sure we implement plans for making sure all lights are turned off and temperatures are controlled when the shift ends for the day. Also, no need to keep the air conditioners

running at low temps when hot or the heaters blasting when cold outside. Be smart, conserve wherever and whenever possible.

Another tactic for saving money might be to get employees involved in what the end game is for the company as it looks to cuts costs and reduce energy while maintaining a cost-efficient laundry. Ask for ideas and offer gifts or monetary awards for best ideas brought forward and implemented.

Keep in mind, our employees are part of the team and by getting those involved with brainstorming for ideas to save costs

www.AmericanLaundryNews.com

that will also help us run efficient businesses will be a win-win for all.

appears counterintuitive, it has proven true time and again. Let me explain.

VIVACE TEMPO!

Healthcare Laundry Gregory Gicewicz Sterile Surgical Systems, Tumwater, Wash.

W

e have found that tempo and alignment, more than any other concepts, help a laundry run most efficiently. While this

Tempo is defined as the relative rapidity or rate of movement.

In music, a vivace tempo is lively and fast. Did you ever walk into an establishment that buzzes with so much energy you can’t help but get caught up in the vivacity?

Conversely, did you ever walk into an organization with a culture that has more in common with a morgue than a laundry?

You walk in and absorb the lethargy.

Tempos are infectious and touch all areas of a laundry, including the equipment. I swear! Establishing a culture of tempo benefits the bottom line. Employees feed off tempo and produce more efficiently.

And they are happier. Spirited employees complete more work per hour creating a cascading effect.

The wash aisle finishes sooner so the dryers, ironers, boiler and lights shut down earlier. Now maintenance can get to work sooner, and trucks can get out earlier. Each of these outcomes saves expensive utilities in addition to labor.

Commitment to a culture of tempo must start at the top and be embedded into the fabric of the organization. Hire high-energy managers that bring on highenergy workers. Project lively music in plant production areas.

Keep the plant bright, comfortable and clutter free. Encourage a fun atmosphere with lots of competition and camaraderie.

Workers spend many hours in your plant. Why not make those hours enjoyable?

MAKE THE STARS ALIGN!

High-tempo employees who are aligned with the goals of the organization make for an even more cost-efficient laundry.

Whether in a laundry, in a war, in a football game or in government, the best performance ideas seldom originate from the top.

They come from the players on the front lines.

Your front-line employees should be measured on the same metrics that impact your bottom line. They should have a transparent view into the same data that measures the success of your operation. And they should be empowered to impact this data.

We share most success metrics with our employees. Every employee knows, daily, how much revenue we billed, how many pounds we produced, how many employee hours were used, how much utilities we consumed, and what customers complained about. We not only share this information, we allow them to impact it.

Consequently, many of our greatest bottom-line-improving ideas came from empowered front-line employees. Can frontline employees impact revenue?

Absolutely. Our cubicle curtain processor looked at our daily revenue report and asked why we were charging the same for normal-sized curtains as for 2XL, 3XL, and 4XL curtains. Great question, and we changed this the day she made the suggestion.

Our cart weigher suggested elastic cart cover fasteners. A driver suggested an innovative loading ramp to speed up truck loading and unloading.

These suggestions were all implemented and are paying nice ALN dividends!

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TRSA

Continued from Page 2

• Brad Drummond, COO, Aramark Uniform and Career Apparel, Burbank, Calif.

• Roger Harris, president and CEO, Metro Linen, McKinney, Texas.

• Juha Laurio, president and CEO, Lindström Group, Helsinki.

• Chris Sander, industry relations ambassador, Johnson Service Group PLC, Preston Brook, U.K. These Directors are also eligible for a second three-year term. In addition, Tyler Fowler, president, M+A Matting, LaGrange, Ga., was elected to represent Associate (supplier) member companies for one three-year term. Finally, Jim Vaudreuil, president and CEO, Huebsch Services, Eau Claire, Wis., was re-elected to serve a second and final three-year term.

“We are excited about the range of expertise, experience and perspective these new Directors will offer the TRSA Board,” says TRSA Immediate Past Chair David Potack, Unitex, Elmsford, N.Y., who chairs the Nominating Committee.

The TRSA Board of Directors

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reflects TRSA’s developing international emphasis with Directors representing Canada, Europe, Mexico and Australia. The association says the TRSA Board represents the industry’s most diverse, inclusive membership with more than 160 linen, uniform and facility services companies in North America, as well as nearly 40 companies operating outside of North America.

In addition, TRSA membership includes nearly 140 Associates, who the association says offer the industry’s most innovative equipment, chemicals, linens, uniforms, and other products and services.

With international supply chains and global issues (sustainability and environmental stewardship, digitalization, safety & health, hygiene and cleanliness) driving the industry everywhere, TRSA and its partners in the International Textile Services Alliance (ITSA) say they have taken the lead in establishing worldwide resource and information-sharing.

In addition, TRSA is investing in a Global Textile Services Market Research project conducted by the Economist Intelligence Unit (EIU), a provider of worldwide forecasting and advisory services. This research will be presented and released at the World

23

Textile Services Congress (WTSC) June 18-19, 2020, in Frankfurt, Germany, in conjunction with Texcare International.

The project will offer insight into linen, uniform and facility services markets in 13 countries in the Asia, Australia, Europe, North and South America global regions, as well as South Africa.

Market sector demand and country- and regionspecific opportunities and challenges will be forecast.

The research also includes insightful inter- TRSA Chair Jim Buik (left) and Tom Watts, president, Prudential Overall Supply, winner of the TRSA views with more than 30 Operator Lifetime Achievement Award. (Photo: TRSA) industry leaders operating in these countries and Inc., Salt Lake City. dent, Ace Uniform Services., profiles of the 10 largest internaBaltimore.

• Randy Bartsch, CEO, Ecotex tional linen and uniform services • Phil Hart, president, Healthcare Linen Service companies.

Kannegiesser-ETECH, Corp., Mississauga, Ontario, In addition to the newly electMinneapolis.

Canada. ed Directors, the TRSA Board of • Jose Luis Jacques, CEO, • J. Dempsey, president, Directors includes the following LAVARTEX SAPI de CV, Dempsey Uniform and Linen Officers and Directors: Miguel Hidalgo, Mexico.

Supply Inc., Jessup, Pa. • Chair Jim Buik, president and • Dan Sanchez, corporate • Eric Brady, chief strategy owner, Roscoe Co., Chicago. sales VP, Medline Textiles, officer, PureStar Group, Las • Immediate Past Chair David Northfield, Ill. Vegas.

Potack, president, Unitex, • Todd Schneider, president and • Chris Corcoran, operations Elmsford, N.Y. COO – rental division, Cintas VP, Crothall Healthcare, • Vice Chair Noel Richardson, Corp., Mason, Ohio.

Chesterbrook, Pa. president/CEO, Shasta Linen • Joe Sullivan, chairman, • Bob Dudley, president, Supply, Sacramento, Calif.

Spotless Facility Services Pty. APPEARA, Norfolk, Neb. • Treasurer Jim Kearns, execuLtd., Melbourne, Australia.

ALN tive VP, CFO and CAO, Alsco • Scott Finkelstein, co-presi-

9/11/19 1:38 PM

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24 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

Textiles

www.AmericanLaundryNews.com

“We’ve all seen or heard or been involved in situations where, especially cubicle curtains are probably the most notorious for it, they need 150 to outfit the entire facility, and they usually have about 152 in inventory, right?” he posits.

“So, they don’t understand why it was placed in a soiled linen bag on Tuesday night and why it’s not back on Wednesday afternoon.

“The more we can educate our customers on how the system works with these special products, the better off we’ll all be. Explain to them if you deviate from the process or the procedure, these are the negative effects of it. In other words, going out and buying your own or not having enough in the system. So, it’s all about par levels.

Follow the process.”

Continued from Page 18

find something that you’re able to process better, that will look better for them, and they’ll be happy with it,” he says.

“Educate your customers so they know why the chemicals are used, how they affect the linen, especially the linen items that they might want you to add, the textile fabrics, and so they know the differences and know how your system works.”

Houvener says that a laundry also needs to educate its customers on its par system so that the customer purchases enough product.

Houvener also says it’s important to not take shortcuts, to completely follow the processing instructions and make sure that the new products mesh with the laundry’s formula and its mission, its production standards.

“If they don’t mesh, they can be adjusted, obviously, but make sure everybody’s on the same page about the special requirements for processing,” he points out.

In terms of processing, Houvener says it’s important to know and understand the fabric care symbols.

“You may or may not know, or may not be surprised at, all the different symbols that are out there,” he shares. “It doesn’t take much to do a Google search, but be familiar with these. Make sure

that these are posted in the washroom, especially where you’re doing customer-owned goods, so that these symbols are understood.

If something comes through that’s never seen before, the No. 1 key to treating it right is following the wash-and-dry instructions that are found on the labels.”

Finally, Houvener says to measure results versus expectations.

“You can’t just assume; you have to have expectations,” he stresses. “Your customer has them.

Measure the results versus them.”

FINAL THOUGHTS

Houvener concludes by recapping the essential factors for assessing and putting new textile products into use.

“Learn your business, know

your business,” he says.

“Understand the science and the effects of the science on not only the new textiles that they might be looking at, but also your current ones.”

Consider all fabric options, shares Houvener. Understand how the different options are affected in, and affect, the system, and what makes some more attractive than others—the cause and effect.

“Recognize wise merchandise control,” he adds. “Keep it in the right place, at the right time and used for the right situation.

Measure the return on investment.

“Finally, test, educate, follow the standard operating procedure ALN and don’t assume.”

Lighthouse Inn upgrades after 45 years of washer-extractor use Lake Michigan hotel takes advantage of Milnor trade-in program TWO RIVERS, Wis. — The Lighthouse Inn, located here, has built a reputation for delivering a great stay to guests seeking a unique, high-quality hotel in a beautiful area.

Located on the Lake Michigan shoreline, the Lighthouse Inn developed its reputation by sticking to time-proven hospitality standards throughout the hotel and its onsite restaurant. This includes careful back-of-the-house operations like the laundry, where the property used the same Milnor washerextractor since 1974.

When it was time to upgrade, Milnor says Jeff and Laura Werner were able to take advantage of its trade-in rebate program for new equipment and upgraded technology in the process.

“We have always been hands-on operators,” says Laura Werner. “Getting great value from our prop-

erty and its equipment is one part of our longterm strategy to delivering exceptional guest experiences.”

Milnor says its rebate program rewards any customer who trades in their Milnor washer with 30 years or more of service for new Milnor replacements with a $300 check for each old machine.

“Milnor laundry equipment has a legendary reputation for durability, and this program allows our long-time customers to transition easily to our newer, more-modern units,” according to Rick Kelly, vice president of sales and marketing at Pellerin Milnor Corp.

Kelly adds that Milnor has processed rebates for 280 vintage machines since the program’s inception in 2003, totaling $84,000 in customer cash payALN ments.

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Contact us today and let us assist you with the right solution for your facility.

800.262.0203

|

805.549-9724

@AmericanLaundryNews

sales@ecotexozone.com | ecotexozone.com

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AMERICAN LAUNDRY NEWS | NOVEMBER 2019

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Genuine Parts warehouse celebrates 5 years with no lost-time accidents RIPON, Wis. — Alliance Laundry Systems reports that its Genuine Parts warehouse, located here, is celebrating five years with no lost-time accidents.

“One year with no lost-time accidents is quite the feat in the shipping world, but five is something only the best teams can accomplish,” says Brian Stark, global general manager of Genuine Parts.

The warehouse has 50 full-time employees who pick, pack and send 530 shipments per day, or 11,000 shipments per month.

That translates to 134,000 shipments per year, or 670,000 over five years.

“Safety is one of our top priorities, and it shows through this recent accomplishment by our talented team,” adds Stark. “I’m very proud of our Ripon team.”

Alliance’s Genuine Parts warehouse team is made up of 50 employees who send 530 shipments per day. (Photo: Alliance Laundry Systems)

Aramark honors 30 leaders, supporters with Hispanic Heritage Month 30/30 Award PHILADELPHIA — Aramark, which provides food, facilities management and uniforms, has released the names of its Hispanic Heritage Month (HHM) 30/30 honorees, who are being recognized for their commitment to fostering a diverse and inclusive work environment that encourages workforce engagement and creates memorable consumer experiences.

The 2019 HHM 30/30 honoree class are members of Aramark’s IMPACTO employee resource group, whose mission is to provide impactful contributions to the business that builds a multicultural adept workforce, an inclusive workplace and awareness of Hispanic market place insights to support growth and consumer engagement.

“Aramark is committed to creating a workplace made up of team members with diverse backgrounds, cultures, beliefs and orientations,” says Jameel Rush, head of diversity at Aramark. “These 30 honorees help us further that commitment every day and are a valuable resource for Hispanic marketplace insights. We are proud to celebrate them today.”

This year’s HHM 30/30 honorees include: • Allan Fernandes-Vice President, Safety & Risk, Corporate • Ana Echeverria-Assistant Production Manager, Ameripride • Anneth Camacho-Finance & Accounting Supervisor,

25

Uniform Services • Christina Custus-Communication & Knowledge Management Senior Specialist, Corporate • Deanna Perez-Food Service Supervisor, United Regional Healthcare System • Debbie Malaczewski-Security and Risk Control Administrative Assistant, Corporate • Denise Jimenez-Human Resources Manager, Lewisville Independent School District • Dominique Chavarria-HR Manager, Uniform Services • Eddie Noriega-Director of Business Development, K-12 East Region • George Castro-HR Operations Manager, Uniform Services • Hugo Montilla-Food Service Manager, UNC Chapel Hill • Ileana Medina Otero-Chef Manager, University of North Carolina • Jacqueline Rodriguez-Benefits Coordinator, Uniform Services • Jahaziel Cano-Food Service Manager, Georgetown University • Jennifer Kugler-Environmental Safety Senior Specialist, Corporate • Jessica Roa-Manager, Customer Service Analytics, Uniform Services • Joel Hernandez-General Manager, Camden City Public Schools See TRADE TICKER on Page 30

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To learn more about the power of TotalVue and request a complimentary Laundry Operating Cost Analysis ($350 value), VISIT UNIMAC.COM/ROI.

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1/28/19 10:47 AM

10/16/19 2:28 PM

26 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

Classified Advertising 2019 CLASSIFIED RATES: One- to fivetime rate: $2.75 per word, boldface $2.80 per word. Minimum charge: $25.00 per ad. Call or write for our three- and 12-time rates.

DISTRIBUTOR OFFERINGS Stanco Industries, Inc. Serving The Textile Trades Since 1970

800-932-3769

Ask for Mike or Deb

WE ARE LOOKING FOR THE FOLLOWING EQUIPMENT: WASHING • DRYING • FOLDING FEEDING • IRONING • FINISHING MATERIAL HANDLING • BOILERS CONTINUOUS BATCH WASHING STACKERS • CART DUMPERS

DON’T BE LEFT WITHOUT POWER

Emergency Generators Available 50KW to 1000KW Natural Gas & Diesel

Please visit our updated website: www.stancoind.com

E-mail: buyer@stancoind.com KEEPING IT GREEN SINCE 1970

Keepin’ it clean for over 65 years!

2012 Chicago GO16X136F Ironer 2007 Chicago TriStar 32PCS Gas Ironer 2009 Chicago Skyline S-20 Folder 2006 Chicago Skyline S17-2000 Folder 2005 Chicago Air Chicago Small Piece Folder 2017 B&C SI-275 275LB Soft Mount Washer 2000 Milnor 36026Q4G 100LB Washer 2006 Milnor 36021V5J 80LB Washer 2012 Milnor 30022T5X 60LB Washer 2012 Milnor 3022V6J 60LB Washer 2009 Unimac UW100T3V 100LB Washer (Qty. 2) 2012 Unimac UW60K12 60LB Washer 2011 Speed Queen SC80HNF 80LB Washer 2009 Unimac 120LB Gas Dryers (Qty. 3) 2019 Speed Queen 120LB Gas Dryer 2006 IPSO 120LB Gas Dryer (Qty. 2) 2013 Cissell 75LB Soft Mount Washer 2012 ADC 758 Gas Dryer 2015 Unimac 75LB Dryer (Qty. 2) 2014 Forenta 60X24 Drapery Press Rema 18X48 Stainless Return Tank A.O. Smith 399,000 BTU Water Heater

View photos of entire inventory at www.washburnmachinery.com

800-245-8425

If box number is used, add cost of five (5) words. Display classified rates are available on request. All major credit cards are accepted.

DISTRIBUTOR OFFERINGS

DEADLINE: Ads must be received by the 1st of the preceding month. For example, for a June ad, the closing date is May 1st.

EQUIPMENT FOR SALE

www.ineedjpequipment.com 800.925.3236

EXPECT EXCELLENCE

EQUIPMENT FOR SALE NEW FOLDERS & SELF CONTAINED IRONERS 68” - 138” Wide WWW.JBILAUNDRYFOLDER.COM

AMKO AMERICA INC. Parts, Supplies, Service Remanufactured Finishing Equipment AmkoAmerica@gmail.com 561-863-9696

PARTS FOR SALE PARTS, PARTS, PARTS Huge stock of parts for most laundry equipment & boilers.

Also traps, valves and lubricants.

Overnight delivery.

Steiner-Atlantic, 800-333-8883 Fax: 305-751-8390 parts@steineratlantic.com www.steineratlantic.com

PARTS & SERVICE In need of service and or parts for all your finishing equipment manufactured

by BB&D, Lavatec, Washex, and Voss?

Contact Michael @ 203-232-4004 or E-Mail me: mtenhave66@yahoo.com

Celebrating 20 Years!

2011 Sharp T7 Bagger, Single Lane 2014 PDPI Mat Roll Machine 2003 Milnor G3 CBW, 150lb, 4 Mod 2003 Milnor Centrifugal Extractor 2008 Milnor 6458 - 300lb Tunnel Dryer 2009 Chicago Imperial 36 Gas Ironer 2011 Chicago Imperial 232-136 Gas Ironer 2015 Felins Pak Tyer 2000-16 2012 Milnor MLG78 - 75lb Gas Dryer 2008 Milnor MLG122 - 120lb Gas Dryer 2012 TEA Stack Economizer 2000 Braun 400lb OP w/ Inverter 2012 Milnor 40lb Washer 2011 Milnor 60lb Washer 2008 Jensen Logic Feeder 2011 Air Chicago 2006 Braun SPFMRF 2005 Braun Theta

PAYMENT FOR CLASSIFIED ADS: Must accompany order.

FOR NEW OR USED LAUNDRY EQUIPMENT, DM IS YOUR SOURCE FOR ALL YOUR NEEDS D ESC R IPT ION Atlas Copco 25hp Rotary Compressor Electrolux Gas Ironer 19” Primary Folder Milnor 42026V6J – 135lb Reconditioned Washer Tristar 28 w/ Stacker & OPL Feeder Reconditioned Air Chicago – 2011 Unipress Compact Rotary Double Buck Lapauw2 Roll32 Self Contained Gas Thermal Ironer Wascomat EXSM 655 Washer (1) Reconditioned Ellis 900lb Dumping Side Loader Washer (1) Unimac Soft Mt Reconditioned UF85 Wascomat Washer (1) Reconditioned Milnor 36026V5J – 100lb Washer – New Bearing (2) Reconditioned Skyline Mini (2009) with Stacker Jensen Reconditioned 2-Roll 36 Steam Ironer Washex FLS600 – 135lb Soft Mount Washer, New Bearing Reconditioned Milnor 36021V5J – 80lb Rigid Mt Washer, New Bearing (1) Reconditioned Milnor 60lb Washer 30022F8J Soft Mt (1) Reconditioned Milnor 72072 – 500lb System Dryers (2) For Milnor 250lb Tunnel Sharper 100” Steam Ironer 12” Roll Reconditioned ADC 236 Stack Dryers 30lb (10) Reconditioned Electrolux Gas Ironer 19” Roll, 126” length with Folder Reconditioned Challenge Pacesetter 400 Gas Dryer w/lint collector Recond.

ACQUIRED FROM LINEN PLANT CLOSING 1- Skyline Single lane Folder with Stacker 1- Air Chicago (2011) 1- Unipress CDB Double Buck & ABS Unipress Rotary Double Buck/Sleever Recond.

2- MLS170 – 175lb Steam Dryers (2006) 3- M3131SLS – 30lb Stack Steam Dryers (2006) 1- TriStar 28 Gas Ironer/Folder/Feeder 1- Lavatech Small Piece Folder

For Pricing call Ron Hirsch 516.938.4300 • 516.315.7426 Hicksville, NY • www.directmachinery.com

POSITIONS AVAILABLE Regional Sales Managers Ellis Corporation, Itasca, IL is looking for Regional Sales Managers.

Come and join a great team.

For more info email: hr@elliscorp.com

POSITIONS AVAILABLE WANTED Growing company needs Aggressive Sales Engineer to visit customers and prospects in lucrative Northern New Jersey. We represent Milnor, Chicago and others. We offer excellent benefits and will relocate right candidate.

Send cover & resume to jfoster@DirectMachinery.com

The Griffin Group, Inc.® “Recruitment Specialist”

Need to FILL a position?

Call Deana Griffin 888-235-2365 www.thegriffingroup.cc deana@thegriffingroup.cc OWNERSHIP OPPORTUNITY Profitable 40+ year 4/5 route linen and uniform supply. Opportunity for growth.

Located in beautiful upper midwest with beaches and many recreational opportunities. Owners looking to transition into retirement. Looking for individuals or team with proven management skills. Buy owners out with profits from operations.

Reply in strict confidence to: laundryownershipopportunity@ gmail.com

STATEMENT OF OWNERSHIP, MANAGEMENT, AND CIRCULATION 1. Publication Title: AMERICAN LAUNDRY NEWS 2. Publication Number: 1091-9201 3. Filing Date:9/12/19. 4. Issue Frequency: Monthly 5. Number of Issues Published Annually: 12 6. Annual Subscription Price: $46.00.7. Complete Mailing Address of Known Office of Publication: American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Contact Person: Charles Thompson, 312-361-1700. 8. Complete Mailing Address of Headquarters or General Business Office of Publisher: American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County.9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor. Publisher: Charles Thompson, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Editor: Matt Poe, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Managing Editor: Bruce Beggs, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County.10. Owner: American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Charles Thompson, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Bruce Beggs, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Donald Feinstein, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. Nathan Frerichs, American Trade Magazines LLC, 650 West Lake St., Suite 320, Chicago, IL 60661-1036 Cook County. John S Suhler, 200 Long Neck Point Rd., Darien, CT 06820 Fairfield County. 13. Publication Title: AMERICAN LAUNDRY NEWS14. Issue Date for Circulation Data Below: September 2019 15. Extent and Nature of circulation: (average number of copies each issue during proceeding 12 months=”X”) (Number copies of single issue published nearest to filing date = Y”)(a)Total Number of Copies (Net press run): X=15,468,Y=15,678. b. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail). (1)Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541.(Include direct written request from recipient, telemarketing and Internet request s from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X= 9,828, Y=10,603. (2) In-County Paid/Requested Mail

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Subscriptions stated on PS Form 3541.(Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X=0, Y=0. (3)Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS®: X=0, Y=0. (4)Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®): X=0, Y=0. (c) Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)):X=9,828, Y=10,603. (d) Nonrequested Distribution (By Mail and Outside the Mail). (1)Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources): X=5,352, Y=4,565. (2)In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources): X=0, Y=0. (3)Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates): X=0, Y=0. (4)Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources): X=32, Y=7. (e)Total Nonrequested Distribution (Sum of 15d (1), (2), (3) and (4)): X=5,384, Y=4,572. (f)Total Distribution (Sum of 15c and e): X=15,213, Y=15,175. (g)Copies not Distributed (See Instructions to Publishers #4, (page #3)):X=255, Y=503. (h) Total (Sum of 15f and g): X=15,468, Y=15,678. (i)Percent Paid and/or Requested Circulation (15c divided by f times 100): X=64.61%, Y=69.87%. 16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the November 2019 issue of this publication. 17. Signature and Title of Editor, Publisher, Business Manager, or Owner: I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties): Charles Thompson, Date 9/12/2019

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AMERICAN LAUNDRY NEWS | NOVEMBER 2019

www.AmericanLaundryNews.com

Source Directory APPAREL FINISHING

A convenient guide to sources of products and services

CARTS, TRUCKS & BASKETS

CARTS, TRUCKS & BASKETS

BEST LAUNDRY TRUCKS & CARTS  Sani-Trux

is the only molded cart to pass rigorous independent laboratory testing for NFPA fire codes  Made of durable fiberglass making the cart life at least twice that of a poly cart  Easy to maneuver even in tight spaces  Built with quality components to last years longer than other carts

On-Time Delivery & Quality Service!

• Laundry/Bushel Trucks • Exchange/Flare/Security Carts • Spring Lifts

We sell direct to all parties!

Visit our website for other models and avaliable options.

McCLURE INDUSTRIES, INC.

Diversified Plastics, Inc. I

South Carolina & Georgia • 800.768.7636 sales@dpiroto.com • dpiroto.com

● Folder Stackers ● Stacker Hybrid ● Tunnel Finishers ● Cart Sanitizers ● Executive Pressing

800-752-2821 • www.mcclureindustries.com email: kim@mcclureindustries.com

1 ST C L A S S C A R T S F O R 1 S T C L A S S P R O P E R TIES

Financing Available ph: 704.483.9316 sales@leonardautomatics.com www.leonardautomatics.com

CARTS, TRUCKS & BASKETS www.FIBERTECHINC.net

800.304.4600

Lake Wales, FL 33859 Toll Free: 800.683.4116 Local: 863.638.3200 Fax: 863.638.2443

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M.I.T. POLY-CART 211 CENTRAL PARK WEST, NEW YORK, NY 10024 800-234-7659, FAX: 212-721-9022 WWW.MITPOLYCART.COM

M2440

Double wall flange rib and 6 casters, shown with Spring Lift Platform.

l-800-275-2436 maxi-movers.com

Email:sales@maxi-movers.com

Source Directory listings in American Laundry News are sold on an annual basis at the following rates:

1119aln_class.FINAL.indd 27

2019 Listings Regular Boldface Four Line Listing per Year $925 $1,160 Display and additional line rates available upon request

All Caps $1,160

All Major Credit Cards Accepted

10/16/19 2:33 PM

28 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

www.AmericanLaundryNews.com

Source Directory CART-WASHING SYSTEMS

ENERGENICS KARTWASHERS

HEALTH CARE LINEN TRANSPORT CARTS “In-House” or “Over-The-Road Transport”

Designed to wash and sanitize all popular laundry carts

Fast automatic washing, sanitizing and drying insure optimum cleaning

• Automatic two minute cycle

• 15 second detergent wash and sanitizing rinse cycle

• Minimum water useage

Concentrates wash effectiveness on the cart interior

HEALTHCARE LINEN TRANSPORTS

ELECTRONIC REPAIRS

FULLY AUTOMATIC KARTWASHER PREMIER W/TOUCHPAD

• Dries and sanitizes

A convenient guide to sources of products and services

• Adjustable automotive car wash style drying

Ergonomic Aluminum - Tough Fiberglass – Ultimate Stainless ALL SIZES & CUSTOM CAPABILITIES

800-826-1245 | www.tqind.com | TQcarts@TQind.com

1470 Don St. • Naples, FL 34104 • 800-944-1711

www.energenics.com

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What Every Laundry Needs In A Cart Washer:

America’s #1 Trusted Source Since 1961!

LINT COLLECTORS & FILTERS

9/27/16 3:30 PM

A cart washer that works continuously for 15-20 years. The ability to install your cart washer in a cross-contamination barrier wall. A cart washer that really, truly cleans each cart of bio-contaminents inside and out. One that uses existing utilities - no remodel costs. Time selectable efficient cycles that use a minimum amount of water.

McCLURE INDUSTRIES, INC.

CLEAN CYCLE SYSTEMS 960 Crossroads Blvd., Seguin, TX, 78155 800-826-1245 • CCsystems@tqind.com www.cleancyclesystems.com

C & W EQUIPMENT

DLF-500

(800) 443-3573

4,000-35,000 CFM Established: 1985

email: kim@mcclureindustries.com 800-752-2821 • www.mcclureindustries.com

DRYER BOOSTER & EXHAUST FANS

FLATWORK IRONERS

FLATWORK IRONER SPECIALISTS REMANUFACTURED IRONERS: Super Sylon Sylon Hypro’s Super Pro Jensen SS700 SS800 Ultima Lavatec UPGRADE KITS: Chain Drive Conversion Vacuum Systems Herringbone Conversion Canopies Inverters Side Covers Roll Springs Jensen Drives SUPPLIES: Aprons Pads Covers Belts Waxes Cleaners All Brands

PARTS/REPAIRS: New/Refurbished/Hard to Find

COMMITTED TO EXCELLENCE

Lint Lasso 4” to 18” Duct Established: 2011

OPL-Series 1,000-10,000 CFM Established: 1991

www.cleancyclesystems.com • 800 . 992 . 0697

ENERGENICS CORPORATION

TALK TO OUR DESIGN AND ENGINEERING STAFF ABOUT YOUR NEEDS

›› Our In-Line Lint Filter mounts inside, saves space! ›› OPL Duct Mounted Lint Filters 1,000 to 2,700 CFM ›› Fiberglass or Stainless Steel Dry Filters ›› Hundreds Sold Annually 1470 Don St. • Naples, FL 34104 • 800-944-1711

www.energenics.com

MATERIAL HANDLING / CONVEYORS Gardner Machinery Corporation P.O. Box 33818, Charlotte, NC 28233 Ph.: (704)372-3890; Fax: (704)342-0758 www.gardnermachinery.com

DRYERS – 100 POUNDS OR LESS Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

MAT ROLLERS

DRYERS – 100 POUNDS OR MORE Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

Source Directory listings in American Laundry News are sold on an annual basis at the following rates:

1119aln_class.FINAL.indd 28

2019 Listings Regular Boldface Four Line Listing per Year $925 $1,160 Display and additional line rates available upon request

All Caps $1,160

All Major Credit Cards Accepted

10/16/19 2:43 PM

AMERICAN LAUNDRY NEWS | NOVEMBER 2019

www.AmericanLaundryNews.com

Source Directory PARTS

29

A convenient guide to sources of products and services

PARTS & SUPPLIES

SMALL-PIECE FOLDERS

CINCINNATI LAUNDRY EQUIPMENT We stock all the parts you need!

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WASHERS – CONTINUOUS BATCH Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com /////////////////////////////////////////////////////////////////////////////////////////////

WASHER-EXTRACTOR – 100 POUNDS OR LESS

2648 Spring Grove Avenue Cincinnati, OH 45214 Phone: 513-542-5000 • Fax: 513-542-5022 www.cincinnatilaundry.com cle@cincinnatilaundry.com

Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

Your #1 AJAX Source!

Get the info you need online...

WASHER-EXTRACTOR – 100 POUNDS OR MORE PRESS MEMBRANES LAUNDRY SPARE PARTS (844) 447-5559 // www.maxi-press.us

Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

PRESSES – EXTRACTION CONTACT US TO BOOK YOUR AD

Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

TODAY!

CLASSIFIEDS@ATMAGS.COM

INDEX OF ADVERTISERS Company

www.AmericanLaundryNews.com

Source Directory listings in American Laundry News are sold on an annual basis at the following rates:

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Page

Company

Page

A.L. Wilson Chemical Co. .........................................................................9

Maytag .......................................................................................................19

ADI American Dawn ...........................................................................5, 17

Monarch Brands.......................................................................................31

ClearWater Tech ......................................................................................24

Norchem Corp. .........................................................................................11

Direct Machinery Sales Corp. ...................................................14-15, 26

Pellerin Milnor ............................................................................................3

EDRO Corp. ...............................................................................................23

Riegel Linen ..............................................................................................13

GA Braun ...................................................................................................21

Stanco Industries .....................................................................................26

Girbau Industrial.........................................................................................7

The Griffin Group Inc. .............................................................................26

J.P. Equipment .........................................................................................26

TRSA ...........................................................................................................20

Kannegiesser ETECH ...............................................................................22

UniMac .......................................................................................................25

Lavatec Laundry Technology .................................................................32

Washburn Machinery ..............................................................................26

2019 Listings Regular Boldface Four Line Listing per Year $925 $1,160 Display and additional line rates available upon request

All Caps $1,160

All Major Credit Cards Accepted

10/16/19 2:33 PM

30 NOVEMBER 2019 | AMERICAN LAUNDRY NEWS

Trade Ticker

Continued from Page 25

• Lorena De Leon-Customer Service Supervisor, Baylor University • Lynn Farrell-Vice President, Human Resources, Corporate • Margaret Rodriguez-Marketing Strategy Manager, Corporate • Maria Martinez-Food Service Worker, Indian Hills High School • Martina Maldonado-Lead Food Service Worker, Western Carolina University • Mayra Velazquez-Administrative Assistant, Chicago Public Schools • Melissa Garza-Administrative Assistant, Christus Spohn Shoreline • Natily Santos-Director, Supplier Diversity & Strategic Sourcing, Corporate • Paul Sizer-Vice President, Finance International, Corporate • Rudy Garza-Executive Catering Chef, Baylor University • Vivian Siewert-Lodge Manager, Far View Lodge, Mesa Verde National Park • Yashira Tirado Rosario-Supply Chain Source to Pay Specialist, Corporate Winners were nominated by co-workers, managers and business leaders and were celebrated at a special reception at the conclusion of Hispanic Heritage Month in midOctober.

Aramark says its diversity and inclusion efforts have been recognized by many notable organizations like the Human Rights Campaign, Diversity Inc., Black Enterprise magazine, CAREERS & the disABLED magazine and LATINO magazine.

www.AmericanLaundryNews.com

the campaign has already exceeded its 20% national campaign goal and is further exceeding those numbers. The 2018 Gender Diversity Index of Fortune 1000 Companies reveals that women now hold 22% of the board seats of publicly traded companies, compared to 20.4% in 2017.

During TRSA’s annual leadership and awards dinner, UniFirst was honored for implementing a diversity program that involves providing on-site English as a second language classes for employee Team Partners.

UniFirst currently offers these free weekly classes after work for the diverse workforce at several of its locations to make it easier for workers to attend class right after work.

The company hopes to continue expanding this program into other locations across North America.

“These honors underscore UniFirst’s commitment to good corporate governance, which includes embracing and maintaining a diverse work force,” says Steven Sintros, president and CEO of UniFirst.

“Having a diverse range of people across gender, age and cultural background is invaluable to today’s businesses.

With so many different and diverse minds working together, we are able to offer best-in-class services and solutions to our expanding customer base.”

Aramark names Zillmer CEO

PHILADELPHIA — Aramark, a provider of food, facilities management and uniforms, reports that John J. Zillmer will return to the company as chief executive officer, effective immediately. He will also become a member of the company’s board of directors.

Zillmer previously spent 18 years at Aramark. Under his leadership as president of global food and support services, Aramark says it experienced significant growth, ultimately becoming the largest food management provider in North America.

Following his prior tenure at the company, Zillmer served as chairman and CEO of Allied Waste Industries, UniFirst honored by two organizations where his transformation of Allied for upholding workplace diversity Waste became an industry benchmark.

Zillmer Zillmer also led Univar, a global chemiWILMINGTON, Mass. — UniFirst Corp., a provider of cal and ingredients distributor, as CEO and executive chaircustomized work uniform programs, corporate attire and man, where he advanced corporate culture and drove subfacility service products, reports it has been recognized stantial operational improvements. again for its commitment to diversity from two different “I am extremely excited about the opportunity to rejoin organizations: 2020 Women on Boards and TRSA, the assoAramark at such a dynamic time in the company’s history,” ciation for linen, uniform and facility services.

Zillmer says. “I look forward to working closely with the 2020 Women on Boards is a nonprofit national campaign board and the Aramark team to drive growth and value for started in 2010 to help increase the percentage of women our employees, customers, partners and shareholders.” on U.S. company boards to 20% or greater by the year 2020.

The company also reports that five new independent direcThis is the third consecutive year that UniFirst was tors will join the board. Susan Cameron, former chairman named a winning company by the group. Winning comand CEO of Reynolds American Inc.; Karen King, former panies are recognized for championing diversity with their executive vice president and chief field officer of McDonald’s boards of directors by having 20% or more of their board Corp.; and Art Winkleblack, former executive vice president seats held by women. and chief financial officer of H.J. According to 2020 Women on Boards, Heinz Co. will join immediately, and Greg Creed, current CEO of Yum! Brands Inc., whom the board will nominate and recommend for election to the company’s board at the company’s 2020 Annual Meeting.

In addition, Paul Hilal, founder and CEO of Mantle Ridge LP, the company’s largest shareholder, will become vice chairman. Aramark’s current non-executive chairman, Conference & Exchange Stephen Sadove, will remain as chairSan Diego, Calif. man of the board.

Info 703-519-0029 19-20 B&C Technologies Four existing Aramark directors, Service School Pierre-Olivier Beckers-Vieujant, Lisa Panama City Beach, Fla. 21 Association for Linen Management Bisaccia, Patricia Morrison and John Info: 850-249-2222 Webinar: Laundry Models Quelch, have retired from the board of the Future effective as of the appointment of the Richmond, Ky. 19-21 TRSA new directors. Aramark’s board will Info: 859-624-0177 8th Annual Healthcare be comprised of 11 directors followALN ing the election of Greg Creed at the

Calendar

November

1119aln_p25,30.FINAL.indd 30

company’s 2020 Annual Meeting. The office of the chairman has been dissolved.

“John Zillmer is an outstanding leader with a proven record of accelerating business performance and fostering a strong corporate culture. We are thrilled he is returning to lead Aramark as chief executive officer,” Sadove says. “Additionally, we appreciate Mantle Ridge’s thoughtful approach to the long-term success of Aramark and welcome this opportunity to partner with Paul Hilal, a true ownersteward.

“I would also like to thank the retiring directors for their contributions and years of dedicated service, and to extend a welcome to the new directors, whom we are delighted are joining us.”

“I look forward to working closely with John, Steve and the board to further our common purpose: helping Aramark most fully realize its potential, and drive value for all of its stakeholders,” Hilal says. “I also want to thank the Aramark directors, including those departing the Board, for the productive engagement that facilitated this positive outcome.”

Unitex expands summer concert series for senior living facilities ELMSFORD, N.Y. — This summer, Unitex reports it continued to increase senior citizens’ access to the arts through an expansion of its sponsored concert series across the Northeast region.

The privately owned healthcare laundry company has produced these concerts for nursing homes and senior living facilities across New York City, Long Island and Westchester County as a way of extending its brand promise to care for the health and well-being of residents and patients.

The company says it is planning to expand to reach a greater portion of their service area, which includes New York, New Jersey, Pennsylvania, Delaware, Connecticut,

Bobby Harden and Les Kurtz included residents in the performance at the United Hebrew Home in New Rochelle, N.Y. (Photo: Unitex)

Massachusetts and Rhode Island.

This year marks the second annual concert series with featured performances by a diverse range of musicians, including styles ranging across soul, blues, jazz, folk, country, pop, swing, rock, classical, opera and more.

Unitex says residents’ positive response to these concerts prompted the company to add additional dates and locations to its 2019 season.

“Following the fantastic response to last year’s concert series, we expanded this year’s season to provide more senior citizens across New York with high quality, contemporary entertainment,” says Seth Gershman, marketing and communications director of Unitex. “It has been such a treat to see the response from residents and staff to the performances, with many people dancing and singing along to the shows.

“Besides fulfilling our brand promise of ‘A Clean Start to Every Day,’ we can’t think of a better way to contribute to local seniors’ happiness than with live music. We’re looking forward to scheduling even more shows to extend the 2019 season, and to enlarging this series for the future.”

“Unitex is always looking for ways to give back to our partner facilities who do such a tremendous job caring for the well-being of their residents,” says David Potack, vice president of Unitex. “We are always happy to help enhance the residents’ experience in any way we can, and are thrilled that the concert series has been received so well.”

ALN

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