American Drycleaner - September 2022

© Copyright 2022 American Trade Magazines All rights reserved.

® SEPTEMBER 2022

2022

Distributors Directory

■ CLEAN SHOW FIRST IMPRESSIONS ■ MEASURING YOUR MARKETING

Delivery Connect Sophisticated routing made simple.

Works directly with Delivery Connect Mobile Schedule customer visits Control your zones and when you service View satellite views of live truck locations Review pictures of order deliveries today or in the past

“

As one of the nation’s largest route fleets its necessary for our company to have world class technology in both the delivery truck & in our retail locations. Our management team relies exclusively on Spot’s Delivery Connect Mobile to verify that our drivers are delivering the right orders to the proper doorstep and our commissioned drivers love that they are able to communicate via text (SMS) to our guests real time through the application. I couldn’t be more happy with the suite of Spot’s features being used in our delivery operation.

Kyle N.

Create manifests across multiple service plans and stores Review pictures of pickup and delivery locations Integrates with both Zubie for vehicle tracking and Route4me for routing optimization

North America (HQ) (801) 208-2212 sales@spotpos.com

Europe / Middle East / Asia +44 1628 777774 info@spoteurope.com

Austrialia / NZ +1 (801) 208-2212 sales@spotpos.com

Follow us: @xplorspot https://www.xplortechnologies.com/us/products/dry-cleaning-software

drycleaner drycleaner A M E R I C A N

®

September 2022

Vol. 89, No. 6

FEATURES

DEPARTMENTS

Pre-Inspection 4 © Copyright 2022 American Trade Magazines All rights r Tools for Future Growth Product Showcase 36 Tensioning Form Finisher and New Web App Classified Ads / Ad Index

6

Wrinkle in Time 40 Relationships, Peacocks and Offices on Wheels

2022

Distributors Directory 2022

If you’re looking to maintain your business or grow into new areas to serve your customers, the updated Distributors Directory is designed to put you in touch with businesses around the U.S. and Canada who can help you get where you want to go!

28

Ideas and Energy Flow at Clean Show 2022

30

Making and Measuring Your Marketing

Join us for our first impressions from Clean Show 2022 — North America’s largest textile care industry event!

Without having a way to measure your marketing’s effectiveness, you’re just guessing at what is working. By knowing how your messages are performing, you’ll make your marketing efforts investments, rather than expenses.

2

(Photo: iStock.com/RistoArnaudov)

SEPTEMBER 2022

American Drycleaner, September 2022

38-39

Distributo Directory HUNG UP ON THE HIDDEN HANGER? If you need a little help finding this month’s hanger hidden on our cover, here’s a clue.

Good luck!

www.americandrycleaner.com

Help Clean up Your Operations Your All-in-One Solution for Dry-Cleaning Management More than Just Point of Sale Local Customer Service Customizable Reports Routes Racking Anti-Theft Employee Management

Clean Notify Customer Messaging Order Ready Notifications Pick up and Delivery Reminders Paperless Invoicing Options Manager Updates

Ask us how to save money on credit card processing fees!

We can help you save money across your dry-cleaning business 800.406.9649 sales@cleanerbusiness.com cleanerbusiness.com

PRE-INSPECTION

Tools for Future Growth Between the pandemic, supply chain issues, labor shortages, changing customer behavior and more, it’s beginning to look like the “return to normal” many business owners were hoping for has turned into “lean into the curves.”

While, overall, business has returned or nearly returned to 2019 levels for some, the nature of that business has evolved.

Customer’s needs, desires and demands have changed, and dry cleaners who have adapted to these changes are seeing increased profits and improved customer satisfaction.

That’s why this year’s Distributors Directory can have added meaning for owners looking to expand their businesses and offer new services. A changing business model often requires new Dave Davis equipment, along with new expertise in putting those tools to their best use.

In this pages of this month’s American Drycleaner, you’ll find companies all over the United States, as well as Canada, that are ready to help you put your plans into motion. And, if you’re not quite ready to pull the trigger, keep this issue handy — or go to our online version on americandrycleaner.com — and find the resources you’ll need when the time comes.

While the Distributors Directory takes up the bulk of this issue, we do have a couple of other features for you this month.

The largest textile care event in North America, The Clean Show, took place in Atlanta from July 30 through Aug. 2, and we’re offering our initial impressions. We’ll also have much more about the show in next month’s issue.

Rounding out the offerings for this issue, we have “Making and Measuring Your Marketing.” In a webinar hosted by the Drycleaning & Laundry Institute (DLI), David Coyle, industry marketing coach of Maverick Drycleaners, offered several ways to ensure that your marketing isn’t an expense but an investment — one that will pay off if you know what to look for when it comes to results.

There are exciting times ahead in our industry— let’s make the most of them!

American Drycleaner (ISSN 0002-8258) is published monthly except Nov/Dec combined. Subscription prices, payment in advance: U.S., 1 year $50.00; 2 years $100.00. Foreign, 1 year $120.00; 2 years $240.00. Single copies $10.00 for U.S., $20.00 for all other countries. Published by American Trade Magazines LLC, 650 West Lake Street, Suite 320, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Drycleaner, Subscription Dept., 125 Schelter Rd., #350, Lincolnshire, IL 60069-3666. Volume 89, number 6. Editorial, executive and advertising offices are at 650 West Lake Street, Suite 320, Chicago, IL 60661. Charles Thompson, President and Publisher. American Drycleaner is distributed selectively to: qualified dry cleaning plants and distributors in the United States. The publisher reserves the right to reject any advertising for any reason. © Copyright AMERICAN TRADE MAGAZINES LLC, 2022. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Drycleaner does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Drycleaner or its staff.

While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

4

American Drycleaner, September 2022

Publisher Charles Thompson 312-361-1680

cthompson@ATMags.com

Associate Publisher/ National Sales Director Donald Feinstein 312-361-1682

dfeinstein@ATMags.com

Editorial Director Bruce Beggs 312-361-1683

bbeggs@ATMags.com

Editor Dave Davis

312-361-1685 ddavis@ATMags.com

Digital Media Director Nathan Frerichs 312-361-1681

nfrerichs@ATMags.com

Production Manager Mathew Pawlak Advisory Board Jan Barlow Mike Bleier John-Claude Hallak Monika Manter Wesley Nelson Kyle Nesbit Fred Schwarzmann Vic Williams Wayne Wudyka Contributing Editors Dan Miller Diana Vollmer Martin Young Office Information Main: 312-361-1700

Subscriptions 847-504-8175

ADC@Omeda.com

www.american drycleaner.com www.americandrycleaner.com

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Wardlaw Equipment Consultants Inc.

(Photo: iStock.com/RistoArnaudov)

DISTRIBUTORS DIRECTORY 2022

ALABAMA

sales@autolaundrysystems.com

A-1 Products Inc.

2020 Avenue F Birmingham, AL 35218 Contact: Shawn Hopkins Phone: 205-787-1403 Toll-Free: 800-826-9347 shopkins@a-1products.com www.a-1products.com Drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

FabriClean Supply Birmingham

1200 2nd Ave. North Birmingham, AL 35203 Contact: Steve Taylor Phone: 205-251-7272 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Trademark Equipment Co.

1020 Warton Ave. Tarrant, AL 35217 Phone: 205-424-4221 Fax: 205-428-0389 Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

ALASKA Automated Laundry Systems & Supply 360 E. 100th Ave. Anchorage, AK 99515 Phone: 907-561-1752 Toll Free: 800-478-1752

6

www.autolaundrysystems.com

Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service; ozone equipment

The Laundry Group LLC

300 E 5th Ave. Anchorage, AK 99501 Contact: Kerry Siebenthal Phone: 907-561-1752 Toll Free: 800-478-1752 sales@autolaundrysystems.com www.autolaundrysystems.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service

CPEC

3202 S. Richey Ave. Tucson, AZ 85713 Contact: Greg Svancara Phone: 520-790-7377 Toll Free: 877-835-5867 greg@cpec-laundry.com www.cpec-laundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Laundry & Cleaners Equipment Co.

ARIZONA

320 S. 25th St. Phoenix, AZ 85034 Contact: Dave Eckenrode Phone: 602-244-0800 www.laundryandcleaners.com Drycleaning equipment; laundry equipment; finishing equipment; parts and service

Astro Distributing & Leasing

The Laundry Genie Supply Co.

4322 E. Winslow Ave. Phoenix, AZ 85040 Contact: Jay C. Snow Phone: 602-267-7072 Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

CPEC

3120 W. Weldon Ave. Phoenix, AZ 85017 Contact: Dave Svancara Phone: 602-248-0808 Toll Free: 877-835-5866 sales@cpec-laundry.com www.cpec-laundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

American Drycleaner, September 2022

5350 W. Bell Rd., Ste. C-122408 Glendale, AZ 85308 Contact: Scot Baker Phone: 602-380-9837 sudsbaker@gmail.com www.laundrygeniesupply.com Detergents and chemicals; parts and service; water conditioning equipment

Laundry & Cleaners Supply

402 S. 50th St. Phoenix, AZ 85034 Contact: Dave Eckenrode Toll Free: 800-258-9664 www.laundryandcleaners.com Drycleaning equipment; laundry equipment; finishing equipment; parts and service

Phoenix, AZ 85014 Contact: Kevin Wardlaw Phone: 520-791-2804 Toll Free: 877-927-3529 wardequip@aol.com www.wardlawequipment consultants.com Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies

ARKANSAS CLI Enterprises

3756 Salem Rd. (P.O. Box 468) Bryant, AR 72089 Phone: 501-794-0107 www.clienterprises.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

FabriClean Supply of Arkansas

6600 Allied Way Little Rock, AR 72209 Contact: Omeed Esfandir Phone: 501-565-5288 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Justin Laundry Systems Inc.

5310 Baseline Rd. Little Rock, AR 72209 Contact: Mike Worthy Phone: 501-551-8600 Toll Free: 888-403-9600 mworthy@justinlaundry.com www.justinlaundry.com Laundry equipment

CALIFORNIA California Drycleaning Technology

1380 East Ave., Ste. 128 Chico, CA 95926 Contact: Stuart Depper Phone: 650-291-4572 cleantech@yahoo.com Drycleaning, laundry, wetcleaning and finishing equipment

Corbett Equipment

9151 Atlanta Ave., #5902 Huntington Beach, CA 92615 Contact: Jim Corbett Phone: 949-500-1430 Toll Free: 855-591-1119 corbettequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

DCL Mechanical Services 10524 La Morada Dr. San Diego, CA 92124 Contact: Fran Bibby

www.americandrycleaner.com

Phone: 619-993-3726 dclmechanical@att.net Parts and service

Elite Machinery/InnoClean

1564 South Anaheim Blvd. #A Anaheim, CA 92805 Contact: Thomas Kim Phone: 714-541-2829 elitemachinery@gmail.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; drycleaning solvents; parts and service

Frimair USA West

4227 Carson Rd. Camino, CA 95709 Contact: Alan Yordy Phone: 209-649-4808 yordyalan@yahoo.com www.alanyordyequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; installations; parts and service

Fujistar

12955 Arroyo St. Sylmar, CA 91342 Contact: Tony Haddad Phone: 818-361-1066 Toll Free: 800-842-9661 fujistar200@cs.com www.fujistar.net Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Golden State Laundry Systems

1984 E. Gladwick St. Rancho Dominguez, CA 90220 Contact: Justin Ha Phone: 310-223-2240 Toll Free: 800-465-8300 justinh@gsls4laundry.com www.gsls4laundry.com Laundry, wetcleaning and finishing equipment; parts and service

Joven Sales & Service

10925 S. Broadway Ave. Los Angeles, CA 90061 Contact: Joven Lactaoen Phone: 323-757-3161 jovensinc@gmail.com Drycleaning equipment; parts and service

Kelleher Equipment/ Casares Equipment LLC

9901 Paramount Blvd., Ste. 140 Downey, CA 90240 Contact: Kelly Kelleher Phone: 562-422-1257, ext. 1 Mobile: 562-857-4481 contactus@kelleherequipment.com www.kelleherequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

www.americandrycleaner.com

Superior Sewing Machine & Supply LLC

1700B S. Wall St. Los Angeles, CA 90015 Phone: 213-749-6750 Toll Free: 800-873-7397 la@supsew.com www.supsew.com Packaging and supplies

Taylor Houseman Inc.

162 Harbor Ct. Pittsburg, CA 94565 Phone: 925-432-0323 Toll Free: 800-464-6866 sales@taylorhouseman.com www.taylorhouseman.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

3 Hanger Supply Co.

4334 E Washington Blvd.

Commerce, CA 90023 Phone: 310-679-8800 Toll Free: 877-342-6437 sales@3hangersupply.com www.3hangersupply.com Packaging and supplies; chemicals; machine parts

United Cleaners Supply LLC

1676 Delta Ct. Hayward, CA 94544 Contact: William Whitford Phone: 510-324-3330 ww.whitford@gmail.com Drycleaning solvents; detergents and chemicals; packaging and supplies; vending soaps and bags; Laundromat vending supplies

United Fabricare Supply

P.O. Box 01796 Los Angeles, CA 90001 Contact: Steve Hong Phone: 310-537-2096 unitedfabricare@aol.com www.unitedfabricaresupply.com Drycleaning solvents; detergents and chemicals; packaging and supplies

U.S. Western Multitech Inc.

1261 N. Patt St. Anaheim, CA 92801 Phone: 714-525-8890 uswm.inc@gmail.com www.uswm.net Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Western State Design

2331 Tripaldi Way Hayward, CA 94545 Phone: 510-786-9271 Toll Free: 800-633-7153 info@westernstatedesign.com www.westernstatedesign.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

COLORADO Advanced Laundry Systems

13551 W. 43rd Dr., Unit J Golden, CO 80403 Phone: 303-432-2504 info@advlaundry.com www.advlaundry.com Drycleaning, laundry and finishing equipment; parts and service

Clean Designs Inc.

2800 S. Oak St. Lakewood, CO 80227 Phone: 303-969-8288 Toll Free: 800-444-4580 info@cleandesigns.com www.cleandesigns.com Drycleaning, laundry and wetcleaning equipment; parts and service

Cowell Sales Co.

2220 Downing St. Denver, CO 80205 Phone: 303-861-8826 cowellsales@aol.com Drycleaning and laundry equipment; parts and service

www.weddinggownspecialists.com Licensing and franchising, wedding gowns, trade association EDRO Corp.

P.O. Box 308 East Berlin, CT 06023 Contact: Scott Kirejczyk Phone: 860-828-0311 s.kirejczyk@edrocorp.com www.edrocorp.com Laundry, wetcleaning and ozone equipment

United Suppliers Inc.

1286 Kossuth St. Bridgeport, CT 06608 Contact: Arnold Cohen Phone: 203-333-3521 unitedco@aol.com www.drycleanerssupplier.com Finishing equipment; drycleaning solvents; packaging; parts and service

DISTRICT OF COLUMBIA District Cleaners Equipment Inc.

Global Machinery & Service

4424 Arkansas Ave. N.W. Washington, DC 20011 Phone: 202-723-7616 districtcleaners@gmail.com www.districtcleanersequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Katzson Brothers Inc.

FLORIDA

2950 S. Bear Creek Blvd. - Unit B Lakewood, CO 80228 Contact: Mike Park Phone: 303-995-0123 globalmachineryservice@gmail.com Drycleaning equipment; parts and service 960 Vallejo St. Denver, CO 80204 Contact: Richard H. Right Phone: 303-893-3535 Toll Free: 800-322-2417 richardr@katzson.com www.katzson.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service

Martin-Ray Laundry & Cleaners Equipment

2050 W. 9th Ave. Denver, CO 80204 Phone: 720-359-8000 Toll Free: 800-279-6622 www.martinray.com Laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service; plant design

CONNECTICUT Association of Wedding Gown Specialists (AWGS)

454 Old Cellar Rd. Orange, CT 06477 Phone: 203-878-3005 Toll Free: 800-501-5005 info@weddinggownspecialists.com

Aaxon Laundry Systems

6100 N. Powerline Rd. Fort Lauderdale, FL 33309 Phone: 954-772-7100 Toll Free: 800-826-1012 www.aaxon.com Laundry equipment; parts and service

Alliance Laundry Systems Distribution, LLC – Gulf Breeze

1626 Tradewinds Dr. Gulf Breeze, FL 32563 Toll Free: 800-366-4168 sales@clecco.com www.clecco.com Drycleaning, laundry, finishing equipment; parts, service; ozone equipment

A.M. Chevy Equipment Inc.

Pompano Beach, FL 33069 Contact: Joe or Tony Chevy Phone: 954-946-9703 Toll Free: 844-802-3247 amchevyequipment@aol.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Automated Laundry Systems 2849 Dawn Rd. Jacksonville, FL 32207 Phone: 904-733-5500 Toll Free: 800-518-9274

American Drycleaner, September 2022

7

DISTRIBUTORS DIRECTORY hello@alstoday.com

www.alstoday.com

Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service

B&C Technologies

17740 Ashley Dr., Ste. 109 Panama City Beach, FL 32413 Contact: Al Adcock Phone: 850-249-2222 al@bandctech.com www.bandctech.com Laundry, wetcleaning and finishing equipment; parts and service

Bay Area Laundry Equipment

6515 Haines Rd. North St. Petersburg, FL 33702 Phone: 727-526-6207 blaundryequipment@ tampabay.rr.com Laundry equipment

Bernie’s Boiler & Cleaners Equipment Services

11313 Distribution Ave. West Jacksonville, FL 32256 Contact: Bernie Echt Phone: 904-262-6040 bernieecht@berniesboiler.com www.berniesboiler.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Cleaners Chemical and Supply Corp.

7644 Bella Verde Way Delray Beach, FL 33446 Contact: Herschel Podgur Phone: 561-499-3950 Toll Free: 866-307-0700 Mobile: 561-213-5633 sales@cleanerschemicalcorp.com www.cleanerschemical.com Detergents and chemicals

Commercial Laundry Equipment

2054 Sprint Blvd.

Apopka, FL 32703 Contact: Russ Harper Phone: 407-886-1722 Toll Free: 800-226-9449 russ@commerciallaundry.net www.commerciallaundry.net Laundry equipment; parts and service

Commercial Laundry Equipment Co.

1114 53rd Ct. South West Palm Beach, FL 33407 Contact: Holly Hensel Phone: 561-848-0054 Toll Free: 800-638-1869 hhensel@commerciallaundry equip.com www.commerciallaundryequip.com Laundry equipment; parts and service

8

Dry Cleaners & Laundry Supply Inc.

1924 N. Rio Grande Ave. Orlando, FL 32804 Contact: John Harrison Phone: 407-648-7083 Mobile: 321-945-4147 johndrycleaners@bellsouth.net www.getdrycleansupplies.com Detergents and chemicals; drycleaning solvents; packaging and supplies

EnviroClean

2609 South Federal Hwy. #1003 Fort Pierce, FL 34982 Contact: Lenny Caron Phone: 800-873-7652 lennyc@envirocleandryclean.net www.envirocleandryclean.net Drycleaning and finishing equipment; parts and service

FabriClean Supply of Florida

11705 Industry Dr. Jacksonville, FL 32218 Contact: Dave LaPorte Phone: 904-696-7685 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

FabriClean Supply of Florida

6401 Badger Dr., Ste. 200 Tampa, FL 33610 Contact: Dave LaPorte Phone: 813-623-3553 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Florida Laundry Systems

5149 N.E. 12th Ave. Fort Lauderdale, FL 33334 Contact: Ira Gottlieb Phone: 954-928-0950 fllaundry@fllaundry.com www.fllaundry.com Laundry, wetcleaning and finishing equipment; parts and service

Gulf Coast Equipment Sales

4304 Wallace Rd. Lakeland, FL 33812 Contact: Tony, Elsie or Anthony Jordan Phone: 813-253-3191 or 863-333-0004 gcdeinc@yahoo.com gcequipmentsales.com Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; parts and service

Industrial Equipment & Supplies

2055 N.W. 7th Ave. Miami, FL 33127 Phone: 305-324-0410 info@getdrycleansupplies.com

American Drycleaner, September 2022

www.getdrycleansupplies.com Drycleaning solvents; detergents and chemicals; packaging and supplies Machine Depot

10663 Monaco Dr., Ste. 103 Jacksonville, FL 32218 Contact: Ephraim Gottlieb Phone: 904-422-4925 ephraim@vendorboy.com vendorboy.com Parts and services, plant construction

OEM Laundry Parts LLC

4020 University Blvd. Ct. Jacksonville, FL 32217 Contact: Rebecca Sharpe Phone: 904-240-0211 rsharpe@oemlaundryparts.com www.oemlaundryparts.com Laundry equipment; parts and service

One Stop Drycleaning Machinery

P.O. Box 564 Lake Helen, FL 32744 Contact: Daniel Echt Phone: 386-532-3451 decht3451@gmail.com www.dechtinc.com Drycleaning, laundry detergents and chemicals, drycleaning solvents, packaging and supplies

Padon Laundry & Dry Cleaning Equipment

39 S.E. Kindred St. Stuart, FL 34994 Contact: Brent Padon Phone: 561-644-5517 brentpadon@padonequipment.com www.padonequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and services

Steiner-Atlantic Corp.

1714 NW 215th St. Miami Gardens, FL 33056 Contact: Jim Goulet Phone: 305-754-4551 Toll Free: 800-333-8883 info@steineratlantic.com www.steineratlantic.com Drycleaning, laundry, wetcleaning and finishing equipment; drycleanin solvents; parts and service

Superior Sewing Machine & Supply LLC

4851 N.W. 79th Ave., Ste. 12 Miami, FL 33166 Contact: Marie Gando Phone: 305-477-5585 Toll Free: 800-678-1777 miami@supsew.com www.supsew.com Packaging and supplies

Tampa Bay Cleaners Supply 2302 E. 5th Ave. Tampa, FL 33605

2022 Phone: 813-247-6332 Toll Free: 800-966-7627 info@getdrycleansupplies.com www.getdrycleansupplies.com Drycleaning solvents; detergents and chemicals; packaging and supplies

Worldwide Laundry

1714 N.W. 215th St. Miami Gardens, FL 33056 Phone: 305-418-4030 Toll Free: 877-953-9433 sales@worldwidelaundry.com www.worldwidelaundry.com Laundry, wetcleaning and finishing equipment; parts and service

W.P.S. Engineering

16295 Mintra Ct. Punta Gorda, FL 33955-4205 Contact: Winfried Sauter Phone: 239-826-2862 win64@aol.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

GEORGIA A-1 Products

1000 Williams Dr., Ste. 1028 Marietta, GA 30066 Phone: 770-428-5545 Toll-Free: 800-969-7659 info@a-1products.com www.a-1products.com Drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

Arent Machinery Co.

352 Worthington Cir. Fort Valley, GA 31030 Contact: Jay-Dee Arent Phone: 503-657-3000 Toll Free: 800-547-2527 Mobile: 503-572-7709 jaydee.arent@arentmachinery.com www.arentmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

D & K Equipment

3715 Northcrest Rd. Atlanta, GA 30340 Phone: 770-674-7188 Drycleaning and laundry equipment

FabriClean Supply of Atlanta

5330 Dividend Dr. Decatur, GA 30035 Contact: Joseph Cambria Phone: 770-981-2800 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Drycleaning solvents; detergents and chemicals; packaging and supplies

Gulf States Dry Cleaning Company 4035 Nine McFarland Dr.

www.americandrycleaner.com

247 EXPRESS Dry Clean at Your Convenience

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501-420-1682 garmentmanagement.com

DISTRIBUTORS DIRECTORY Alpharetta, GA 30004 Contact: Harish Parmar Phone: 770-343-8455 Toll Free: 800-875-4756 harish@gulfstatesdryclean.com www.gulfstatesdryclean.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Rahmany Group Inc.

1800-F Macleod Dr. Lawrenceville, GA 30043 Contact: Mohammad Azhar Phone: 678-701-5489 rahmanygroup@att.net rahmanygroup.com Parts and service

Southeastern Laundry Equipment Sales Inc.

1105 Shana Ct., Ste. I Marietta, GA 30066 Contacts: Ron Smith, Jason Downey Phone: 770-928-0080 Toll Free: 800-522-9274 sales@selaundry.com www.selaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

TLC Tri-State Laundry Companies

GA-3 Smyrna, GA 30080 Contact: Matt Stephenson Phone: 877-755-3440 mstephenson@tlctristate.com www.tlctristate.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

TLC Tri-State Laundry Companies

1560 Old Clyattville Rd. Valdosta, GA 31601 Contact: Matt Stephenson Phone: 877-755-3440 mstephenson@tlctristate.com www.tlctristate.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Associate Chemical & Supplies

810 Gulick Ave. Honolulu, HI 96819 Contact: Clinton C.C. Lee Phone: 808-841-2423 Mobile: 808-285-1600 Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

Colburn Laundry & Dry Cleaning Supplies

10

Waltz Engineering Inc.

500 Alakawa St., Bldg. 119 Honolulu, HI 96817 Phone: 808-842-7955 info@waltzengineering.com www.waltzengineering.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

WLSN Pacific

73-5580 Maiau St. Kailua-Kona, HI 96740 Phone: 808-896-6454 wlsnpacific@gmail.com www.wlsnpac.com Drycleaning, laundry and finishing equipment; detergents and chemicals; parts and service

ILLINOIS Custom Care Equipment

5422 N. Humboldt Ave. Peoria Heights, IL 61616 Contacts: Randy or Linda Owens Phone: 309-266-9122 Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Equipment International

8778 Ferris Ave. Morton Grove, IL 60653 Contact: Steve Zabrin Phone: 847-679-2211 sales@equipment-international.com www.equipment-international.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Foster-Stephens Inc.

1555 Greenleaf Ave. Elk Grove Village, IL 60007 Phone: 847-357-1100 Toll Free: 800-279-8269, ext. 201 kdaniels@foster-stephens.com www.foster-stephens.com Packaging and supplies

Haiges Machinery Inc.

HAWAII

1359 Colburn St. Honolulu, HI 96817

Contact: Michael C. Sadd Phone: 808-841-3818 Drycleaning and laundry equipment; packaging and supplies; parts and service

11314 Main St. Huntley, IL 60142 Contact: Rory Haiges Phone: 847-669-3300 Toll Free: 800-542-2828 info@haigesmachinery.com www.haigesmachinery.com Commercial drycleaning and laundry equipment

Midwest Trim Inc.

4535 25th Ave. Schiller Park, IL 60176 Phone: 773-594-0700 Toll Free: 800-222-TRIM sales@midwest-trim.com www.midwest-trim.com

American Drycleaner, September 2022

Zippers and fasteners

R.R. Street & Co.

215 Shuman Blvd., Ste. 150 Naperville, IL 60563 Contact: Mike Miller Toll Free: 800-478-7338 mmiller@4streets.com www.4streets.com Drycleaning solvents; detergents and chemicals; filtration

Suede Products LLC

18600 Graphics Ct. Tinley Park, IL 60477 Contact: John Conway Phone: 708-614-0939 Toll Free: 877-710-8200 jconway@suedeproducts.com www.suedeproducts.com Detergents and chemicals for leather and suede processing

Tri-Supply Co.

955 Industrial Ct. Loves Park, IL 61111 Contact: John Kratz Phone: 815-637-6374 trisupply@comcast.net www.trisupply.com Drycleaning solvents; detergents and chemicals; packaging and supplies; plant design

Alliance Laundry Systems Distribution, LLC – Midwest

175 Gaylord St. Elk Grove Village, IL 60007 Contact: Karla Robledo Phone: 847-364-9274 Toll Free: 800-245-8425 karla.robledo@alliancels.com distribution.alliancelaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Washtown Equipment Co. Inc.

4034 W. Montrose Ave. Chicago, IL 60641 Contact: Alan Katz Phone: 773-545-1353 Toll Free: 800-533-5036 washtowneq@aol.com www.washtownequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Western D.C. Computer

5307 N. Wayne Ave. Chicago, IL 60640 Contact: Joel Kim Phone: 773-878-0150 info@westerndccomputer.com www.westerndccomputer.com Computer systems

INDIANA Haiges Machinery Inc. Indianapolis, IN 46268 Contact: Bryan J. Barca

2022 Phone: 847-812-1006 Toll Free: 800-542-2828 info@haigesmachinery.com www.haigesmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Indy Hanger & Supply

1440 Brookville Way Indianapolis, IN 46239 Contact: Lora Bradberry Phone: 317-215-5988 lbradberry@indyhanger.com www.indyhanger.com packaging and supplies

IOWA Century Laundry Distributing

775 Kacena Rd. Hiawatha, IA 52233 Contact: Rod Malcolm Phone: 319-364-1592 Toll Free: 800-791-9321 rmalcolm@centurylaundry.com www.centurylaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Washburn Machinery

5005 Blairs Forest Ln. N.E. Cedar Rapids, IA 52402 Contacts: Todd Hingtgen, Dan Furman Phone: 319-294-0044 Toll Free: 866-895-0044 thingtgen@qwestoffice.net Drycleaning, laundry, wetcleaning and finishing equipment

KANSAS Commercial Laundry Sales & Service

1228 S. Santa Fe St. Wichita, KS 67211 Contact: Daniel Asher Phone: 316-267-6650 dasher@clsands.com www.clsands.com Laundry equipment; parts and service; consultation; laundromat design

FabriClean Supply of Kansas

14400 W. 97th Terr.

Lenexa, KS 66215 Contact: Chris Young Phone: 913-492-1743 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Detergents and chemicals; drycleaning solvents; packaging and janitorial supplies

Jetz Companies

901 N.E. River Rd. Topeka, KS 66616 Contact: Sales Phone: 785-354-7588 Toll Free: 800-530-5719 info@jetzservice.com

www.americandrycleaner.com

DISTRIBUTORS DIRECTORY www.jetzservice.com Laundry equipment; parts and service

Laundry and finishing equipment; parts and service

Midwest Commercial Laundry Equipment Inc.

LOUISIANA

616 E. North St. Salina, KS 67402 Contact: Doug Hoeffner Phone: 785-827-9017 doug@mcle-inc.com www.mcle-inc.com Laundry equipment; parts and service

KENTUCKY Fabritec International (Sanitone & Stamford)

8145 Holton Dr., Ste. 110 Florence, KY 41042 Contact: Jeff Jordan Phone: 859-781-8200 Toll Free: 800-543-0406 jeffjordan@fabritec.com www.fabritec.com Detergents and chemicals

O’Dell Equipment Inc.

P.O. Box 3366 Louisville, KY 40201 Phone: 502-584-6100 Toll Free: 800-333-0355 sales@odellequipment.com www.odellequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

REM Co.

129 Fieldview Dr. Versailles, KY 40383 Contact: Robert Price Phone: 859-873-8812 Toll Free: 800-292-5070 rprice@remlaundry.com www.remlaundry.com

FabriClean Supply Baton Rouge

8666 Kiowa Ave. Baton Rouge, LA 70815 Contact: Trevor Hericks Phone: 225-237-3045 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Jim Welsh Inc.

1020 La Crete Ln. Baton Rouge, LA 70810 Contact: Richard Welsh Phone: 225-766-8905 Toll Free: 800-348-8905 welshinc@bellsouth.net www.jimwelshlaundryeqpt.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Pellerin Laundry Machinery Sales Co.

Portland, ME 04104 Contact: Tom Tobiassen Toll Free: 800-341-0780 tomt@nelsonsmall.com Laundry equipment; parts and service; ozone systems

Contact: Eddie Weinstein Phone: 410-945-5700 Toll Free: 800-394-7627 stadham@comcast.net www.baltimoresewing.com Sewing machines and tailor trimmings

MARYLAND

US Machinery

Allied Machinery & Superior Service Inc.

P.O. Box 128 Hunt Valley, MD 21030 Phone: 410-382-4875 Drycleaning, laundry, wetcleaning, finishing equipment; detergents, chemicals; parts, service; boiler treatments

Hynes & Waller Inc.

16000 Trade Zone Ave., #403 Upper Marlboro, MD 20774 Contact: Chris Meerman Phone: 301-249-9421 Toll Free: 800-776-9424 chrisjr1@comcast.net www.hynesandwaller.com Laundry and finishing equipment; parts and service

Laundry Equipment Services

731 Jackson St. Kenner, LA 70063 Contact: Scott McClure Phone: 504-467-9593 Toll Free: 800-535-8754 sales@pellerinlaundry.com www.pellerinlaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

13015 Salem Ave. Hagerstown, MD 21740 Contact: Cameron Clark Phone: 301-790-0606 Toll Free: 800-866-6905 sales@leslaundry.com www.leslaundry.com Laundry equipment; parts and service

MAINE

Sewing Machines, Tailor Trimmings & Laundromat Soap & Supplies

Nelson & Small Commercial Equipment 597 Riverside St.

2022

3232 Frederick Ave. Baltimore, MD 21229

5129 Powder Mill Rd. Beltsville, MD 20705 Phone: 301-345-8437 usmachinery@gmail.com www.usmachineryinc.com Drycleaning and laundry equipment; plant design

MASSACHUSETTS Aldrich Clean-Tech Equipment Corp.

59 Webster Pl. Worcester, MA 01603-1950 Contact: Robert Aldrich Phone: 508-792-1007 Toll Free: 888-462-2832 baldrich@aldrichcleantech.com www.aldrichcleantech.com Drycleaning, laundry, wetcleaning and finishing equipment, parts and service; complete plants; preventive maintenance

AristoCraft Supply

8 West Industrial Park (P.O. Box 450) Oxford, MA 05140 Contact: Richard Ross Phone: 508-987-6444 Toll Free: 800-875-0479 Mobile: 508-735-3405 rross@aristocraftsupply.com www.aristocraftsupply.com Detergents and chemicals; packaging and supplies; press pads and covers

Garment Machinery Co.

10 Kearney Rd., Ste. 308 Needham, MA 02494 Contact: Justin Oriel Phone: 781-559-4077 Toll Free: 800-238-6930 joriel@garmentmachinery.com www.garmentmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service

M&R Machinery Corp.

505 Lynn St. Malden, MA 02148 Contact: Robert Carozza Phone: 781-324-3395 mrmachinerycorp@aol.com Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; parts and service

Merrow Sewing Machine Co.

(Image licensed by Ingram Image) 12

American Drycleaner, September 2022

502 Bedfort St. Ste. 7 Fall River, MA 02720 Phone: 508-689-4095 Toll Free: 800-431-6677

www.americandrycleaner.com

info@merrow.com

www.merrow.com

Packaging and supplies

New England Dependable Equipment Inc.

88 Maple St. Waltham, MA 02453 Contact: Michael Chae Phone: 781-891-5676 Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service; credit-card processing

MICHIGAN Allied Eagle

1801 Howard St. Detroit, MI 48216 Phone: 616-245-0574 Toll Free: 800-211-6244 into@alliedeagle.com www.alliedeagle.com Cleaning supplies

A&B Equipment & Sons

635 Wellington St. Saginaw, MI 48604 Phone: 989-753-4764 Toll Free: 800-369-4764 sales@ab-equipment.com www.ab-equipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; plant designs/layouts; ozone equipment

Curtis Equipment Co.

1410 W. Main St. (P.O. Box 209) Lowell, MI 49331 Contact: John Curtis Phone: 616-897-9810 john@curtisequipmentco.com www.curtisequipmentco.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; consulting

Delta Drycleaning Equipment

918 East Ten Mile Rd. Hazel Park, MI 48030 Phone: 248-789-4980 twkim50@hotmail.com Drycleaning equipment

E&N Equipment Co.

6492 Malvern Dr. Troy, MI 48098 Contact: Susie Casalou Phone: 248-866-5500 susie@enequipment.com www.enequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Eagle Star Equipment

2329 Alger Dr. Troy, MI 48083 Contact: Michael Szczotka Phone: 248-457-1140 Toll Free: 800-482-3400 info@eaglestarequipment.com

www.americandrycleaner.com

www.eaglestarequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; plant design and consulting; ozone systems E.J. Thomas Co.

12040 Beech Daly Rd. Taylor, MI 48180 Phone: 734-946-4132 Toll Free: 800-437-6808 Drycleaning solvents; detergents and chemicals; packaging and supplies

Universal Laundry Machinery

Toll Free: 800-328-5689 Mobile: 612-670-0599 james.baker@ minnesotachemical.com www.minnesotachemical.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service

PROS Parts

1630 91st Ave. N.E., Ste. 107 Blaine, MN 55449 Contact: Barry Victor

38700 Webb Dr. Westland, MI 48185 Contact: Mark Hubbard Phone: 734-727-0478 Toll Free: 800-825-7787 mhubbard@univlaundry.com www.univlaundry.com Laundry and wetcleaning equipment; parts and service

Phone: 763-231-1579 Toll Free: 866-824-0013 barryv@prosparts.com www.prosparts.com Drycleaning, laundry and finishing equip.; parts and service; press pads and covers

MINNESOTA

106 Ware St. Jackson, MS 39208 Contact: Sam Block Jr. Phone: 901-363-7720 Toll Free: (800) 824-0356 sblock@idealchem.com www.idealchemical.com Drycleaning solvents; detergents and chemicals; packaging and supplies

BDS Laundry Systems

2430 Enterprise Dr. St. Paul, MN 55120 Phone: 651-688-8000 Toll Free: 800-688-0020 sales@bdslaundry.com www.bdslaundry.com Laundry and finishing equipment; detergents and chemicals; parts and service

Darling’s Sales & Service

10007 Baltimore St. N.E. Blaine, MN 55449 Contact: Brad Darling Phone: 763-786-1803 bdar@darlingsales.com Laundry and finishing equipment; parts and service

E. Weinberg Supply Co.

7434 W. 27th St. Minneapolis, MN 55426 Contact: David Weinberg Phone: 952-920-0888 Toll Free: 800-279-0888 david@weinbergsupply.com www.weinbergsupply.com Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

J & B Service & Supply Co.

13035 243rd Ave. Zimmerman, MN 55398 Phone: 612-840-7294 jbserviceinc@gmail.com Parts and service

The Minnesota Chemical Co. 3750 Dunlap St. North Arden Hills, MN 55112 Contact: James Baker Phone: 651-646-7521

MISSISSIPPI Ideal Chemical & Supply

Laundry South Systems and Repair

2215 Hwy. 80 East Pearl, MS 39208 Contact: Robert Harris Phone: 601-420-9414 Mobile: 601-209-1020 robert@laundrysouth.com www.laundrysouth.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

MISSOURI John Morris Equipment & Supply Co.

2023 S. Glenstone Springfield, MO 65804 Contact: Tim Chamberlain Phone: 417-881-1215 Toll Free: 800-725-5055 Mobile: 417-840-3265 vi@johnmorrisequipment.com www.johnmorrisequipment.com Drycleaning, laundry and finishing equipment; parts and service

Komro Supply Co.

2600 S. 2nd St. St. Louis, MO 63118 Contact: Gary Thuro Phone: 314-772-4360 mrkomro@sbcglobal.net www.komrosupplycompany.com Drycleaning solvents; detergents and

chemicals; packaging and supplies; press pads and covers

Laundry Solutions Company

3509 N. Kimball Dr. Kansas City, MO 64161 Contact: Richard Gaar Phone: 913-384-5200 Toll Free: 800-383-9274 Mobile: 417-818-4709 Fax: 816-453-5998 rgaar@ laundrysolutionscompany.com www.laundrysolutionscompany.com Laundry and finishing equipment; parts and service; laundry design

Loomis Bros. Equipment

409 Biltmore Dr. Fenton, MO 63026 Contact: Karan Presson Phone: 636-343-8888, ext. 4901 Toll Free: 800-783-6665 kpresson@loomisbros.com www.loomisbros.com Drycleaning, laundry and finishing equipment; parts and service

MidAmerica Equipment Co.

1019 Liberty Industrial Dr. O’Fallon, MO 63366 Phone: 636-978-6345 sales@midamericaequipment.com www.midamericaequipment.com Drycleaning, laundry and wetcleaning equipment; parts and service

Performance Laundry Equipment

4323 W. Chestnut Expressway Springfield, MO 65770 Contact: Tara Pendergrass Phone: 417-771-7711 Mobile: 417-766-1760 tara@performance-laundry.com www.performance-laundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

R.J. Kool Co.

234 W. 12th Ave. North Kansas City, MO 64116 Contact: Bill Kimmel Phone: 816-474-9274 Toll Free: 800-345-4551 sales@rjkool.com www.rjkool.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Sav-A-Day Laundry Machinery

55 Millwell Ct. Maryland Heights, MO 63043 Contact: Jeff Seele Phone: 314-291-1910 Toll Free: 800-489-9274 sales@sav-a-day.com www.sav-a-day.com Laundry equipment; parts and service

American Drycleaner, September 2022

13

DISTRIBUTORS DIRECTORY MONTANA

NEW HAMPSHIRE

Altimus Distributing Inc.

Daniels Equipment Co. Inc.

21 8th St. West Billings, MT 59101 Contact: Kevin Graf Phone: 406-259-9816 Toll Free: 800-999-9816 altimusd@aol.com www.altimusdistributing.com Laundry and finishing equipment; parts and service; ozone systems

45 Priscilla Ln. Auburn, NH 03032 Contact: Lisa Mahan Phone: 603-641-9487 Toll Free: 800-258-3570 sales@decequip.com www.danielsequipment.com Laundry and finishing equipment; parts and service

NEBRASKA

Yankee Equipment Systems

A.A. Horwath & Sons

1002 S. 13th St. Omaha, NE 68108 Contact: Jim Horwath Phone: 402-342-1299 info@aahorwath.com www.aahorwath.com Drycleaning and laundry equipment; parts and service

CleanWash Laundry Systems

4808 S. 26th St. Omaha, NE 68107 Contact: Todd Santoro Phone: 402-505-4956 Toll Free: 888-990-7191 info@clslaundry.com www.cleanwashlaundry.com Drycleaning and laundry equipment; parts and service

J.H. Stuckey Distributing Inc.

8814 J St. Omaha, NE 68127 Contact: John Stuckey Phone: 402-342-8455 Toll Free: 800-405-8455 sales-service@ stuckeydistributing.com www.stuckeydistributing.com Laundry and finishing equipment

NEVADA Desert Boilers & Controls

2625 Dickerson Rd., Ste. C Reno, NV 89503 Phone: 775-409-4710 info@desertboilers.com www.desertboilers.com Drycleaning, laundry and wetcleaning equipment; parts and service; boilers

FJG Equipment Co.

3981 Argent Star Ct. Las Vegas, NV 89147 Contact: Frank Giancola Phone: 702-256-7050 Fax: 702-256-7534 fgianc1839@aol.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

14

15 Glass Ln. (P.O. Box 630) Barrington, NH 03825 Contact: Peter Limoncelli Phone: 603-868-6891 Toll Free: 800-239-9265 info@yankeeequipment.com www.yankeeequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

NEW JERSEY Caldwell & Gregory/ Equipment Marketers

100 Melrose Ave. Cherry Hill, NJ 08003 Phone: 856-428-3355 Toll Free: 800-223-1376 Fax: 856-428-5477 sales@equipmentmarketers.net www.equipmentmarketers.net Laundry and finishing equipment; parts; service

Cleaners Outlet

380 Franklin Tpk. Mahwah, NJ 07430 Toll Free: 844-335-8871 info@cleanersoutlet.com www.cleanersoutlet.com Packaging and supplies; drycleaning solvents; detergents and chemicals; press pads and covers

CleanEx Supply/ Need Parts Inc.

80 Bergen Tpk. Little Ferry, NJ 07643 Phone: 201-373-0089 Contact: Michael Yoo myoo@needpartsinc.com www.cleanexsupply.com Drycleaning, laundry and wetcleaning equipment

Garment Cleaning Supply

1700 Palisade Ave. Teaneck, NJ 7666 Contact: Mike Song Phone: 973-777-7764 Fax: 973-777-7752 info.GCSupply@gmail.com www.garmentcleaningsupply.com Detergents and chemicals; drycleaning solvents; packaging and supplies

American Drycleaner, September 2022

Metropolitan Laundry Machinery Sales Inc.

979 Lehigh Ave. Union, NJ 07083 Contact: Marc Katzman Toll Free: 800-728-0001 info@metropolitanmachinery.com www.metropolitanmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts, service

Minda Supply

380 Franklin Tpk. Mahwah, NJ 07430 Phone: 201-684-1720 Toll Free: 800-892-3390 www.mindasupply.com Packaging and supplies; parts and service

New York Machinery

609 Chancellor Ave. Irvington, NJ 07111 Contact: Robert Lee Phone: 973-375-1111 Toll Free: 855-600-3636 Mobile: 551-200-3333 info@nymusa.com www.nymusa.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

R&R Steam LLC

129 N. County Line Rd., Ste. 200 Jackson, NJ 08527 Contact: Robert Rosofsky Phone: 718-983-5767 rrsteam1@gmail.com www.rrsteam.com Plant installations; service equipment

Seickel & Sons Inc.

201 Pond Ave. Middlesex, NJ 08846 Contact: Joseph Seickel Phone: 732-624-9070 Toll Free: 800-338-5044 joes@seickel.com www.seickel.com Steam pressing equipment; boilers, parts and supplies

Sussex Dry Cleaning & Laundry Equipment

94 Fulton St. Paterson, NJ 07501 Phone: 201-522-8756 Contact: Fred Hall sussexequipment@yahoo.com www.sussexdrycleaning equipment.com Drycleaning and laundry equipment

NEW MEXICO Advanced Laundry Systems LLC

6808 Academy Parkway East, Ste. A5 Albuquerque, NM 87109 Phone: 505-344-0554

2022 info@advlaundry.com

www.advlaundry.com

Drycleaning, laundry and finishing equipment; parts and service

Katzson Brothers Inc.

8500 Los Volcanes Rd., Unit H Albuquerque, NM 87121 Contact: Richard H. Right Phone: 505-884-8513 Toll Free: 888-884-8513 richardr@katzson.com www.katzson.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; packaging and supplies; parts and service

LD Supply Co.

1503 12th St. N.W. Albuquerque, NM 87104 Contact: Daniel Marchl Toll Free: 800-331-5506 royaltone@royaltone.com www.royaltone.com Detergents and chemicals for cleaning leathers and suedes

NEW YORK Cleaner’s Supply Inc.

1059 Powers Rd. Conklin, NY 13748-1400 Contact: Rebecca Hardin Toll Free: 800-568-7768 customerservice@ cleanersupply.com www.cleanersupply.com Packaging and supplies

Direct Machinery Sales

50 Commerce Pl. Hicksville, NY 11801 Contact: Ron Hirsch Phone: 516-938-4300 Toll Free: 800-572-5573 rhirsch@directmachinery.com www.directmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

D.J. Giancola Exports Inc.

4317 E. Genesee St. Syracuse, NY 13214 Contact: Charles Giancola Phone: 315-446-1002 Fax: 315-446-2431 c.giancola@djgexports.com www.djgexports.com Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; packaging and supplies; parts and service

Empire Laundry Machinery 860 Linden Ave. Rochester, NY 14625-2718 Contact: Gerry Hendershot Phone: 585-218-9810 Toll Free: 800-359-6262

www.americandrycleaner.com

Built to Last.

High Quality design and construction.

Leading the field in high-quality design and construction; incorporating continual advances in technology made possible by the industry’s most creative and visionary research team.

Buy from us and you are joining a family.

We treat every customer like family. You can count on us before, during, and after the installation of your machine. We listen carefully to your needs and seek to provide you with the best information possible to make the right decision.

Best Industry leading warranty around.

People that stand behind their product is a company you can trust.

Our extensive machine warranty will give you peace of mind. When you choose Union, you have a company that will not let you down.

Union Drycleaning Products, USA America’s Best Selling Brand of Dry Cleaning Machines

1900 Meredith Park Drive • McDonough, GA 30253

800.433.9401 • Fax 404.361.2454 www.uniondc.com

DISTRIBUTORS DIRECTORY gerry@empireny.com

www.empirelaundryny.com

Laundry equipment; parts and service

Hercules Machinery Inc.

111 Alder St. Island Park, NY 11558 Contact: Joe Carlucci Phone: 516-889-0088 joepres21@aol.com www.herculesmachinery.net Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Laundrylux

461 Doughty Blvd.

Inwood, NY 11096 Toll Free: 800-645-2205 sales@laundrylux.com www.laundrylux.com Laundry and wetcleaning equipment; parts and service

The Maxi Companies

4317 E. Genesee St. Dewitt, NY 13214 Contact: Dan Levy Phone: 315-446-2180 info@maxico.com www.maxico.com Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service

Metropolitan Laundry Machinery Sales Inc.

127-19 101st Ave. South Richmond Hill, NY 11419 Contact: Marc Katzman Toll Free: 800-728-0001 info@metropolitanmachinery.com www.metropolitanmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts, service

Professional Laundry Systems

3655 California Rd. Orchard Park NY 14127 Phone: 716-662-6100 Toll Free: 888-637-0600 professionallaundrysystems@ yahoo.com www.plslaundry.com Laundry equipment

Professional Laundry Systems

3655 California Rd. Orchard Park, NY 14127 Contact: Bill Myers Phone: 716-662-6100 Toll Free: 888-637-0600 windwz2@aol.com www.plslaundry.com Laundry equipment

Statewide Machinery Inc. 319 West Main St., Ste. 5 Batavia, NY 14020 Contact: Tony Longo

16

Phone: 585-426-3870 Toll Free: 800-527-2219 Mobile: 585-943-9897 tlongo@statewidemachinery.com www.statewidemachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Superior Laundry Equipment Inc.

458 Cozine Ave. Brooklyn, NY 11208 Contact: Esteban Austin Phone: 718-871-7545 service@superior-laundry.com www.superior-laundry.com Drycleaning and laundry equipment

Superior Sewing Machine & Supply LLC

48 W. 25th St. New York, NY 10010 Contact: Marie Gando Phone: 212-691-3400 Toll Free: 800-274-5808 nycs@supsew.com www.supsew.com Packaging and supplies

Whitehouse Supplies Corp.

224 Pulaski Ave. Staten Island, NY 10303 Phone/Fax: 718-442-0914 Toll Free: 877-268-0193 Drycleaning solvents, detergents and chemicals; packaging and supplies

NORTH CAROLINA AAdvantage Laundry Systems

101 High Hope Ln. Garner, NC 27529 Contact: Jason Napier Toll Free: 800-880-2138, ext. 128 Mobile: 919-710-3589 jnapier@aadvantagelaundry.com www.aadvantagelaundry.com Drycleaning and laundry equipment; parts and service

B&G Lieberman Co.

2420 Distribution St. Charlotte, NC 28203 Contact: Larry Lieberman Phone: 704-376-0717 Toll Free: 800-438-0346 bgl@bglieberman.com www.bglieberman.com Finishing equipment; packaging and supplies; press pads and covers; alterations equipment and supplies; zippers and fasteners; sewing machines; irons

CM Cleaner Technologies 1375 S. Hwy. 16 Stanley, NC 28164 Contact: Chris Mabrey Phone: 704-491-5187 chrismabrey@aol.com

American Drycleaner, September 2022

2022

www.cmcleanerstech.com Conveyors and bagging machinery; parts and service

Zippers and fasteners

Consolidated Laundry Equipment Inc.

OHIO

714F Montana Dr. Charlotte, NC 28216 Phone: 704-395-1234 Toll Free: 888-253-5004 www.consolidatedlaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Consolidated Laundry Equipment Inc.

530 Maywood Ave. Raleigh, NC 27603 Contact: Billy Kincaid Phone: 919-832-4624, ext. 215 Toll Free: 800-227-6149 bkincaid@consolidatedlaundry.com www.consolidatedlaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; parts and service

T&L Equipment Sales Company Inc.

1001A N. Church St. Charlotte, NC 28206 Phone: 704-372-8615 Toll Free: 800-423-7937 sales@washcycle.com www.washcycle.com Drycleaning, laundry and finishing equipment; parts and service

TLC Tri-State Laundry Companies

5257 Pit Road South Concord, NC 28027 Contact: Matt Stephenson Phone: 877-755-3440 mstephenson@tlctristate.com www.tlctristate.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Tri-State Laundry Equipment

1031 E. Mountain St., Bldg. 315 Kernersville, NC 27284 Contact: Kevin Lawson Phone: 336-992-5218 Toll Free: 866-885-5218 tristate@northstate.net www.tristatelaundryequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; used equipment; facility design

NORTH DAKOTA Quality Zipper & Supply 308 2nd Ave. North, Ste. 201 Grand Forks, ND 58206 Contact: Scott Kuntz Phone: 701-772-2788 Toll Free: 800-245-9515 Mobile: 701-739-5623

qualityzip@aol.com

www.qualityzipper.com

Advantage Equipment Inc.

1056 Home Ave. Akron, OH 44310 Contact: Scott Vlahos Phone: 330-475-8220 Toll Free: 888-676-5079 scott@aeilaundry.com www.aeilaundry.com Laundry and wetcleaning equipment; detergents and chemicals; parts and service; packaging and supplies

Belenky Inc.

1601 Frederick Blvd.

Akron, OH 44320 Contact: Robert Minster Phone: 330-867-3333 info@belenkyinc.com www.belenkyinc.com Laundry equipment; parts and service

Bestway Equipment & Service

216 5th St. (P.O. Box 82) Beverly, OH 45715 Phone: 740-984-2279 sales@bestwayequip.com www.bestwayequip.com Drycleaning and laundry equipment

E.J. Thomas Co.

300 Distribution Cir., Ste. A Fairfield, OH 45014 Phone: 412-453-2047 Toll Free: 800-878-0880 Drycleaning solvents; detergents and chemicals; packaging and supplies

E.J. Thomas Co.

10325 State Rte. 43, Unit K Streetsboro, OH 44241 Toll Free: 800-878-0880 Drycleaning solvents; detergents and chemicals; packaging and supplies

Hudson Equipment Co.

266B Martinel Dr. Kent, OH 44240 Contact: Skip Wilke Phone: 330-342-9900 Toll Free: 800-684-9838 skip@hudsonequipment.com www.hudsonequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Lakeside Laundry Equipment

26851 Richmond Rd. Bedford Heights, OH 44146 Phone: 216-475-2040 Toll Free: 800-628-2588 sales@lakesidelaundry.com www.lakesidelaundry.com Laundry equipment; parts and service

www.americandrycleaner.com

There’s more: We’re just two members of NIE’s team of experts. NIE has been handling fabricare insurance since 1915!

DISTRIBUTORS DIRECTORY The M&L Equipment Co.

P.O. Box 4598 Akron, OH 44310 Contact: Steve Michalec Phone: 330-633-6241 Toll Free: 800-328-6000 sales@mlequipco.com www.mlequipco.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Machinex

7654 Production Dr. Cincinnati, OH 45237 Contact: Jeff Dunn Phone: 513-771-4020 machinex@machinexonline.com www.machinexonline.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; plant design

Miley’s Diversified Service

2324 Auberry Dr. Akron, OH 44312 Contact: Bill Miley Phone: 330-644-1981 Toll Free: 800-831-8758 Mobile: 330-289-3520 mileysdiversifiedservice@gmail.com Drycleaning and laundry equipment; parts and service

Moore Services Inc.

29500 Aurora Rd., Ste. 4 Solon, OH 44139 Contact: Jerry Moore Phone: 440-498-0200 Toll Free: 800-941-MORE mooreservices@aol.com www.mooreservices.info Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; plant layout and design

R.W. Martin Company

4675 Mogadore Rd. Kent, OH 44240 Contact: Jeff McLain Phone: 330-673-8712 Toll Free: 800-635-4363 Mobile: 330-931-0121 jmclain@rwmartin.com www.rwmartin.com Laundry and finishing equipment; wetcleaning equipment; steam coils; water softeners; water heaters and accessories; parts and service; pre-owned machinery

TP Tools & Equipment

7075 State Rt. 446 Canfield, OH 44406 Contact: Corey Kollar Phone: 330-533-3384 Toll Free: 800-321-9260 info@tptools.com www.tptools.com Air compressors; airline fittings and systems; paint spray equipment; and abrasive blasting cabinets used for suede and leather refinishing

Toll Free: 800-335-3600 marty@eliteequipment.com www.eliteequipment.com Drycleaning, laundry and finishing equipment; parts and service

FabriClean Supply of Oklahoma

201 N. Ann Arbor Oklahoma City, OK 73127 Contact: Kenny Dillon Phone: 405-232-9289 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

OREGON Peterson Equipment Co.

OKLAHOMA

151 Front St. Woodburn, OR 97071 Contact: Russell Peterson Phone: 503-981-4032 russell@peterson-eq.com www.peterson-equipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

AAdvantage Laundry Systems

PENNSYLVANIA

7626 E. 46th Pl. Tulsa, OK 74145 Contact: Daniel Kramer Phone: 918-627-2138, ext. 121 Toll Free: 800-880-2138 dkramer@aadvantagelaundry.com www.aadvantagelaundry.com Laundry and wetcleaning equipment

Elite Equipment Co. 4400 S.W. 134th St. Oklahoma City, OK 73173 Contact: Marty Jackson Phone: 405-692-4800

Apparel Machinery & Supply

1836 E. Ontario St. Philadelphia, PA 19134 Phone: 215-634-2626 Toll Free: 800-523-3331 info@apparelmachinery.com www.apparelmachinery.com Finishing equipment; parts and service

FM Supply

400 Line Rd. Kennett Square, PA 19348 Contact: Todd McKenna Phone: 610-444-1412 todd@fmsupply4u.com www.fmsupply4u.com Drycleaning, laundry, wet cleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service

Frankford Machinery Inc.

4500 Torresdale Ave. Philadelphia, PA 19124 Contact: Nick Kashkashian Jr. Phone: 215-289-3434 info@frankfordonline.com www.frankfordonline.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; leasing and financing

Friedman Supply

(Image licensed by Ingram Image) 18

American Drycleaner, September 2022

553 Greenfield Ave. Pittsburgh, PA 15207 Contact: Jerome Friedman Phone: 412-521-3906 Detergents and chemicals; packaging and supplies

2022 Gorman Distributors Inc.

1201 Manor St. Columbia, PA 17512 Contact: Ben Gorman Phone: 717-299-6571 Toll Free: 800-336-6571 info@gormandist.com www.gormandist.com Detergents and chemicals; packaging and supplies; store fixtures

J.B. Equipment Corp.

25 W. Park Ave. Sellersville, PA 18960 Contact: Jim Bukta Phone: 215-257-5041 Mobile: 215-778-2485 jbequipmentcorp@gmail.com Drycleaning, laundry and finishing equipment; parts and service

PAC Industries Inc.

950 River Rd. Croydon, PA 19021 Phone: 215-638-1000 Toll Free: 800-972-2292 info@pacindustries.com www.pacindustries.com Laundry equipment; parts and service

PAC Industries Inc.

5341 Jaycee Ave. Harrisburg, PA 17112 Phone: 717-657-0407 Toll Free: 800-692-6214 info@pacindustries.com www.pacindustries.com Laundry equipment; parts and service

Pittsburgh Laundry Systems

7500 Washington Ave. Pittsburgh, PA 15218 Contact: Sonny Rogalla, Terry Connelly Phone: 412-351-4500 sonny@pittsburghlaundry.com, terry@pittsburghlaundry.com www.pittsburghlaundry.com Laundry and finishing equipment; detergents and chemicals; parts and service

Professional Laundry Systems

950 River Rd. Croydon, PA 19053 Contact: Andy Walls Phone: 215-354-0111 Toll Free: 888-637-0600 prolaundrysys@comcast.net www.plslaundry.com Laundry equipment

RHODE ISLAND Norton Supply Co.

4972 S County Trl. Charlestown, RI 02813 Contact: Bill Mark Phone: 401-454-8380 Toll Free: 800-869-7664 (Continued on page 23)

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DISTRIBUTORS DIRECTORY

2022

(Continued from page 18)

sales@nortonsupply.com www.nortonsupply.com Finishing equipment; drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

SOUTH CAROLINA Consolidated Laundry

127 B. Overland Dr., Ste. B West Columbia, SC 29172 Contact: Billy Kincaid Phone: 803-779-2390 Toll Free: 800-766-0926 bkincaid@consolidatedlaundry.com www.consolidatedlaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and services

FabriClean Supply of Carolina

1200 1st St. South Ext. Columbia, SC 29209 Contact: Debra Wilson Phone: 803-776-7988 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Drycleaning solvents; detergents and chemicals; packaging and supplies

S.G. Robinson Mechanical Inc.

4920 Belton Hwy. Anderson, SC 29621 Contact: Gail R. Horm Phone: 864-225-2383 Toll Free: 800-948-3159 gail@sgrobinson.com www.steamlady.com Boilers; drycleaning, laundry, wet-cleaning and finishing equipment; detergents and chemicals; drycleaning solvents; packaging and supplies; parts and service

Texchine Inc.

207 Beaufort St. Chapin, SC 29036 Phone: 803-345-5171 Toll Free: 800-768-8205 sales@texchine.com www.texchine.com Drycleaning, laundry and finishing equipment

SOUTH DAKOTA Horwath Laundry Equipment

1880 Centre St. Rapid City, SD 57703 Contact: Ron Kramer Phone: 605-343-3507 origin@rushmore.com Drycleaning and laundry equipment; parts and service

Richard-Ewing Equipment Co. 27121 S. Parklane Dr. Sioux Falls, SD 57106 Phone: 605-368-2528

www.americandrycleaner.com

Toll Free: 800-658-3368 www.richardewingequipment.com Drycleaning and laundry equipment; detergents and chemicals; parts and service

TENNESSEE Allied Boiler & Supply

419 S. Front St. Murfreesboro, TN 37129 Contact: D.J. Baughman Toll Free: 800-858-0484 dj@alliedboiler.com www.alliedboiler.com Drycleaning and laundry equipment; detergents and chemicals; parts and service; boiler training

Boiler Equipment Co.

1443 6th Ave. Knoxville, TN 37917 Phone: 865-525-0771 Toll Free: 800-252-2345 info@boilerequipment.com www.boilerequipment.com Drycleaning, laundry and finishing equipment; parts and service

Cates Equipment Sales & Service

1846 Vanderhorn Dr. Memphis, TN 38134 Phone: 901-387-0023 Toll Free: 800-489-0023 sales@catesequipment.com www.catesequipment.com Drycleaning, laundry, wetcleaning and finishing equipment

Ideal Chemical & Supply

Star Distributing

3729 Charlotte Ave. Nashville, TN 37209 Contact: Michael Davis Phone: 615-298-5547 Toll Free: 800-897-7570 mdavis@stardistributing.com www.stardistributing.com Drycleaning, laundry and finishing equipment; detergents and chemicals; packaging and supplies; parts and service

W.A.G. Equipment

598 Burnett Rd. Mount Juliet, TN 37122 Contact: John Armstrong Phone: 615-830-5959 wagnashville@comcast.net www.wagnashville.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; financing; plant design/layouts; boilers; package plants

TEXAS AAdvantage Laundry Systems

2510 National Dr. Garland, TX 75041 Contact: Marcela Veloz Phone: 972-278-2138 Toll Free: 800-880-2138 mveloz@aadvantagelaundry.com www.aadvantagelaundry.com Drycleaning and laundry equipment; parts and service

Alliance Laundry Systems Distribution, LLC – Dallas

4025 Air Park St. Memphis, TN 38118 Contact: Sam Block Jr. Phone: 901-363-7720 Toll Free: (800) 232-6776 sblock@idealchem.com www.idealchemical.com Drycleaning solvents; detergents and chemicals; packaging and supplies

3241 Towerwood Dr. Farmers Branch TX 75234 Toll Free: 833-288-5700 sales@clecco.com www.clecco.com Drycleaning, laundry, finishing equipment; parts, service; ozone equipment

Ideal Chemical & Supply

603 E. Sam Houston Pky South Pasadena, TX 77503 Toll Free: 800-888-0074 sales@clecco.com www.clecco.com Drycleaning, laundry, finishing equipment; parts, service; ozone equipment

4025 Air Park St. Memphis, TN 38118 Contact: Sam Block Jr. Phone: 901-363-7720 sblock@idealchem.com www.idealchemical.com Drycleaning solvents; detergents and chemicals; packaging and supplies

FabriClean Supply of Tennessee

741 Massman Dr. Nashville, TN 37210 Contact: John Holt Phone: 615-254-5192 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Alliance Laundry Systems Distribution, LLC – Houston

Atlas International

2663 Freewood Dr. Dallas, TX 75220 Contact: Oren Mandalbaum Phone: 214-350-1234 Toll Free: 800-727-9274 sales@atlaslaundry.com www.atlaslaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Best Wash Inc. 15012 Eddie Dr.

Humble, TX 77396 Contact: James West Phone/Fax: 281-441-2465 Toll Free: 800-456-2378 sales@bestwashinc.com www.bestwashinc.com Laundry equipment; parts and service; detergents

Bobby Jones Service Co.

5012 Sugar Lake Rd. Fort Worth, TX 76103 Contact: Bobby Jones Phone: 817-366-3705 bjsc@att.net www.bobbyjonesservice.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; turn-key plants

Comet Cleaners Franchise Group

406 W. Division St. Arlington, TX 76011 Contact: Jack Godfrey Jr. Toll Free: 888-461-3555 www.cometcleaners.com Drycleaning, laundry and finishing equipment; parts and service

Covers Etc. Inc.

925 W. Harris Rd. Arlington, TX 76001 Contact: Junior Zanti Phone: 817-467-5030 Toll Free: 800-451-6593 jr@coversetc.com www.coversetc.com Packaging and supplies; press pads and covers

Ed Brown Distributors

3236 Irving Blvd.

Dallas, TX 75247 Contact: Eric Arthur Phone: 214-352-9494 Toll Free: 800-929-5520 eric@edbrowndistributors.com www.edbrowndistributors.com Laundry equipment

FabriClean Supply Amarillo

3412 W. Amarillo Blvd. W Amarillo, TX 79106 Contact: Gary Mohon Phone: 806-374-2851 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Detergents, chemicals; drycleaning solvents; packaging, supplies

FabriClean Supply Austin/San Antonio

2089 Main St. Buda, TX 78610 Contact: Russ Massey Phone: 512-295-5550 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com

American Drycleaner, September 2022

23

DISTRIBUTORS DIRECTORY Detergents, chemicals; drycleaning solvents; packaging and janitorial supplies

FabriClean Supply Dallas

8301 Ambassador Row Dallas, TX 75247 Contact: Cindy Wright Phone: 214-826-4161 Toll Free: 800-442-7021 cindyw@fabricleansupply.com www.fabricleansupply.com Drycleaning solvents; detergents and chemicals; packaging and supplies; parts and service

FabriClean Supply of Houston

9770 W. Wingfoot Dr. Houston, TX 77041 Contact: Trevor Hericks Phone: 713-864-6373 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Drycleaning equipment; packaging and supplies

Gary Belk Equipment Inc.

P.O. Box 852380 Richardson, TX 75085 Contact: Gary Belk Phone: 972-768-3008 james.belk@sbcglobal.net garybelkequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Gulf States Dry Cleaning Company

12647 Memorial Dr. Houston, TX 77024 Contacts: Harish Parmar Phone: 713-984-8867 Toll Free: 800-289-4756 info@gulfstatesdryclean.com www.gulfstatesdryclean.com Drycleaning, laundry, wetcleaning, finishing equipment; parts, service

Intex Distributing Co.

1173 109th St. Grand Prairie, TX 75050 Contact: Ben Henke Phone: 972-660-1900 Toll Free: 877-649-9904 intexdallas@intexdistco.com www.intexdistco.com Packaging and supplies

Intex Distributing Co.

411 Tradesmens Park Dr. Hutto, TX 78634 Contact: Cliff Fitch Phone: 512-474-6075 Toll Free: 800-322-7131 cliff.intex@gmail.com www.intexdistco.com Drycleaning solvents; detergents and chemicals; packaging and supplies

Memories Gown Preservation 5747 Glenmont Dr. Houston, TX 77081

24

Contact: Kyle E. Nesbit Phone: 713-592-0592 Toll Free: 866-492-4696 gowns@tmw.com www.gownspreservations.com Drycleaning, laundry, wetcleaning and finishing equipment

Mustang Enterprises Ltd.

1238 W. Laurel San Antonio, TX 78201 Contact: Steven Dubinski Phone: 210-734-3644 Toll Free: 866-734-3644 info@mustangenterprises.com www.mustangenterprises.com Drycleaning, laundry, wetcleaning and finishing equipment

Roberts Maintenance Engineering P.O. Box 462473 Garland, TX 75046-2473 Contact: John S. Roberts Phone: 214-542-1790 robertsmaintenance.john@ gmail.com Drycleaning, laundry and finishing equipment; parts and service

Rosenberg Supply Co.

1608 N. Flores St. San Antonio, TX 78212 Contact: Reuben Briseño Phone: 210-736-1873 Toll Free: 800-777-1873 rosenbergsupply@hotmail.com Drycleaning solvents; detergents and chemicals; packaging and supplies

LD Supply Co.

3800 Durazno Ave. El Paso, TX 79905 Toll Free: 800-331-5506 royaltone@royaltone.com www.royaltone.com Detergents and chemicals for cleaning leathers and suedes

Scott Equipment Inc.

5612 Mitcheldale Houston, TX 77092 Toll Free: 800-321-7268 (SCOTT) sales@scott-equipment.com www.scott-equipment.com Laundry equipment

Trinity Dry Cleaning & Laundry Supply

2842 Blystome Ln. Dallas, TX 75220 Contact: Sang Yoo Phone: 972-323-5064 trinitysclsupply@gmail.com Drycleaning solvents

USA Distributors Inc. 209 Julian St. Dallas, TX 75203 Contact: Kenneth Stearns Phone: 214-942-3766

American Drycleaner, September 2022

Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

UTAH A.E.C./Ally Equipment Co.

6657 S. State St., Unit 7 Murray, UT 84107 Contact: Gregg Townsend Phone: 801-255-9646 sales@allyequipment.com www.allyequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Katzson Brothers Inc.

3943 W. 1500 South Salt Lake City, UT 84104 Contact: Richard H. Right Phone: 801-322-5757 richardr@katzson.com www.katzson.com Drycleaning, laundry, wetcleaning, finishing equip.; detergents, chemicals; solvents; packaging, supplies; parts and service

VIRGINIA Caldwell & Gregory

129 Broad Street Rd., Ste. A Manakin-Sabot, VA 23103 Contact: Rich Boyd Toll Free: 877-784-6100 www.caldwellandgregory.com Laundry equipment, finishing equipment, parts and service

FabriClean Supply of the Mid Atlantic

4311 November Ave. Henrico, VA 23231 Contact: Dwayne Gwaltney Phone: 804-232-6703 Toll Free: 800-442-7021 info@fabricleansupply.com www.fabricleansupply.com Packaging and supplies

Richclean

2810 Ackley Ave. Richmond, VA 23228 Contact: Barry Gilman Phone: 804-262-7433 Toll Free: 800-237-5825 supplies@richclean.com www.richclean.com Detergents and chemicals; drycleaning solvents; packaging and supplies

2022 Powhatan, VA 23139 Contact: Chip Fletcher Phone: 804-271-4401 Toll Free: 800-767-1946 chip@vadrycleaning.com www.vadrycleaning.com Drycleaning, laundry, wetcleaning and finishing equipment; parts, service; press pads; packaging and supplies; equipment maintenance, refigeration services

WASHINGTON CESCO

20830 International Blvd.

Seattle, WA 98198 Contact: Rich Boyd Phone: 206-824-9055 rich@cescoequipment.com www.cescoequipment.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Phoenix Equipment Co.

32504 223rd Ave. S.E. Black Diamond, WA 98010 Contact: Brad Heilman Phone: 425-417-4263 bfheilman@msn.com Drycleaning, laundry and finishing equipment; parts and service

Western State Design

14241 N.E. Woodinville Duvall Rd. Woodinville, WA 98072 Contact: Rick Hall Phone: 425-483-5642 (ext. 102) Toll Free: 800-633-7153 rhall@westernstatedesign.com www.westernstatedesign.com Laundry, wetcleaning and finishing equipment; parts and service

WEST VIRGINIA Char-Ann Equipment Co.

2505 Elizabeth Pike Mineral Wells, WV 26150 Contact: Ed Boice Phone: 304-489-9355 Toll Free: 800-679-9350 charann@wirefire.com www.charannequipment.com Laundry equipment

WISCONSIN Commercial Laundry Sales

Valley Washers Inc.

1130 Elizabeth St. Green Bay, WI 54302 Contact: Wayne Kuhn Phone: 920-437-0947 Toll Free: 800-662-8356 sales@claundrysales.com www.claundrysales.com Laundry equipment; parts and service

Virginia Dry Cleaning & Laundry Equipment Inc.

Herb Fitzgerald Co.

18 W. Johnson St. Harrisonburg, VA 22803 Phone: 540-434-8086 Toll Free: 800-433-0506 www.valleywashers.com Laundry equipment; detergents and chemicals; parts and service

1565 Oakbridge Terr., Unit H

13150 W. Glendale Ave. (P.O. Box 465) Butler, WI 53007-0465

www.americandrycleaner.com

Customer Service is everyone’s job!

Realstar, USA 1-888-822-7827 www.realstarusa.com ADC_Full Page.indd 1

2/12/20 8:31 AM

DISTRIBUTORS DIRECTORY Contact: John Janz Phone: 262-783-5808 Toll Free: 800-686-3489 john@herbfitzgerald.com www.herbfitzgerald.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service; ozone systems

Luetzow Industries

1105 Davis Ave. South Milwaukee, WI 53172 Contact: Ryan Luetzow Phone: 414-762-0410 Toll Free: 800-558-6055 luetzow.poly@gmail.com www.luetzowind.com Packaging and supplies; poly bags; poly tubing (25-28 in.); custom print poly; custom size and gauge poly; manufacture and deliver poly

Washburn Machinery Inc.

Milwaukee, WI Contact: Ryley Murphy Toll Free: 800-245-8425 sales@washburnmachinery.com www.washburnmachinery.com Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Wausau Chemical

13137 West Glendale Ave. Butler, WI 53007 Contact: Wayne Koeppe Phone: 262-783-4500 Toll Free: 800-236-2200 wkoeppe@wausauchemical.com www.wausauchemical.com Detergents and chemicals; packaging and supplies

WYOMING Central Laundry Supply P.O. Box 1634 Gillette, WY 82717 Contact: Tom Degnan Phone: 307-687-7131 Toll Free: 800-750-7131

26

Drycleaning solvents; detergents and chemicals; packaging and supplies

PUERTO RICO Montequin Distributors

Calle 13 S.O., #903 Caparra Terrace, PR 00921 Contact: Felix Montequin Phone: 787-781-6390 Mobile: 787-781-6370 office@montequin.com www.montequin.com Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service

CANADA Besteam Boilers Inc.

421 Rue Locke St. Laurent, QC H4T 1X7 Contact: Matthew Newpol Phone: 514-636-3656, ext. 117 Toll Free: 800-363-8771 Mobile: 514-862-9691 mattnewpol@gmail.com Boilers: Electric and Gas; parts and service

East Coast Laundry Systems

519 Herring Cove Rd. Halifax, NS B3R 1X3 Contact: Peter Blunden Phone: 902-477-7722 Toll Free: 800-565-1281 peterb@eclaundry.ca www.eclaundry.ca Drycleaning, laundry, wetcleaning and finishing equipment; ozone systems; parts and service; plant design

Global Dry Cleaning Systems

111-3000 Pembina Hwy. Winnipeg, MB R3T 3Z2 Contact: Les Brown Phone/Fax: 204-470-9898 lesbrown@mts.net Drycleaning, laundry, wetcleaning and finishing equipment; detergents and chemicals; parts and service

American Drycleaner, September 2022

Groulx & Robertson

190 Oneida Dr. Pointe-Claire, QC H9R 1A8 Contact: Denis Lamarre Phone: 514-697-7760 Toll Free: 800-363-7760 dlamarre@groulxrobertson.ca Packaging and supplies

Image Distributors Ltd.

P.O. Box 180 Calmar, AB T0C 0V0 Contact: Les Krzywy Phone: 403-271-1449 Toll Free: 866-771-1449 Mobile: 403-852-0096 imagelaundry@shaw.ca www.imagelaundry.ca Drycleaning, laundry, wetcleaning and finishing equipment; parts and service

Integrity Mechanical Inc.

6519 40 St. S.E. Calgary, AB T2C 2J9 Contact: Kevin Marois Phone: 403-236-2873 imi@telus.net www.imicanada.ca Drycleaning, laundry, wetcleaning and finishing equipment; drycleaning solvents; detergents and chemicals; padding for finishing equipment

2022 Toll Free: 877-432-7286 info@nmlonline.ca www.nmlonline.ca Drycleaning, laundry, finishing equipment; detergents, chemicals; parts and service

Ontario Laundry Systems

7475 Kimbel St., Unit 5 Mississauga, ON L5S 1E7 Phone: 905-673-1308 Toll Free: 888-669-4837 info@ontariolaundry.com www.ontariolaundry.com Drycleaning, laundry, wetcleaning and finishing equipment; packaging and supplies; parts and service

Twin-Industry Sales & Service

103-2476 Wenzel St. East St. Paul, MB R2E 1E8 Contact: Brent Solypa Phone: 204-942-2489 Toll Free: 800-665-0747 tissl@mts.net www.twinindustrysales.ca Drycleaning, laundry and finishing equipment; detergents and chemicals; packaging and supplies; parts and service; plant layouts ADC

Neifer Installations (1968) Ltd.

3542 256 St. Langley, BC V4W 2A3 Contact: Nick Carras Phone: 604-625-0117 neifer@shaw.ca www.neifer.com Drycleaning, laundry, wetcleaning and finishing equipment; parts, service; ozone equipment; press pads, covers; boilers

Nicholson Mechanical Ltd. 2076 Townline Rd. #6 Abbotsford, BC V2S 7T9 Contact: Doug Nicholson Phone: 604-853-3053

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Ideas and Energy Flow at Clean Show 2022

Delayed for a year, exhibitors and attendees worked to make up lost time

A

fter a year’s delay, The Clean Show finally brought dry cleaners and other members of the professional textile care industry back together.

The biggest such show in North America, this year’s event took place from July 30 through August 2 at the Georgia World Congress Center in Atlanta.

Messe Frankfurt, the organizer of this year’s show, reported that the 216,400 sq. ft. exhibit hall brought together 347 exhibitors to showcase the latest technology, equipment and other products for the commercial dry-

28

American Drycleaner, September 2022

The energy was running high at the 2022 Clean Show, held July 30 through August 2 at the Georgia World Convention Center in Atlanta. After being delayed from 2021 because of the pandemic, both attendees and exhibitors seemed ready to do business. (Photo: The Clean Show)

cleaning, laundering and textile care services industry.

There were 51 first-time exhibitors, as well — a record for any edition of the Clean Show, Messe Frankfurt states, with nearly 10,000 attendees visiting the event.

“These industries have been through a lot these last two years,” said Greg Jira, show director for The Clean Show, “and Clean’s goal is to serve as a global platform for knowledge and idea sharing so that companies may walk away with the tools they need to recover and ultimately, thrive. With the feedback we are receiving from this year’s event, it is clear that we were able to accomplish that and so much more.”

For many dry cleaners, their days were split between www.americandrycleaner.com

attending educational sessions sponsored by the Drycleaning & Laundry Institute (DLI), CINET and other organizations, and then hitting the show floor to see new technology in action, learn about tools available to them and connect with both old and new friends.

Marc Poling, the owner of the Tampa, Florida-based Mango Cleaners & Laundry, found no lack of ideas at the show to try when he returned home. “It’s been fabulous,” he says, “One of the key things, I think, is that you can’t implement everything at the same time. You start with one thing and do it one step at a time.”

Poling came to the show to learn about adding wet cleaning services to his company. “If we do that, I’m looking to purchase tensioning equipment and presses,” he says. “But one of the things I’ve found at the Clean Shows, and I’ve been to many, is that I always come back with something that’s new — a product or a way to do business better.”

Some exhibitors found that the cleaners who stopped by their booth shared Polling’s stance of wanting to get started on the next chapter of their business. Whether it was because of the delay in this year’s show because of the pandemic, changing economic trends, evolving customer behaviors, or a combination of all this and more, this year’s Clean Show held added emphasis for them.

“I think I’ve seen more of a buyer focus than I have at some previous Clean Shows,” says Tim Maxwell, president of GreenEarth Cleaning, an exhibitor at the event.

“Before, there would be a lot of tire kickers, just kind of exploring what was going on. With this show, in our experience and with some of the vendors I’ve spoken with, there have been a lot of triggers pulled here. The cleaners are talking to vendors about specific things they want and when they want them. They are in a buying mentality.”

Maxwell believes he knows why cleaners attending the show were demonstrating this shift in attitude: “They’ve weathered the storm, and now they want to take it to the next level and get what they need to do so.”

“Years ago, I heard speakers say that if you’re simply in the drycleaning business, you’re going out of business,” Poling says. “That prompted me to really concentrate on wash-dry-fold early on, and that thinking has really helped.”

Ideas like this are why Poling comes to events like the Clean Show. “I can’t believe that every cleaner doesn’t come, but I’m happy a lot of my competitors don’t.”

The next edition of The Clean Show will take place in Orlando, Florida, and is slated for mid-August 2025.

American Drycleaner will have much more coverage of the Clean Show, including coverage of educational sessions and new products, in our October issue.

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29

Making and Measuring Your

Marketing

(Photo: © HstrongART/Depositphotos)

Proper marketing is an investment, not an expense

By Dave Davis, Editor

W

hile most business owners understand that marketing is a necessary part of competing for new clients’ attention and keeping existing ones, it’s not something everyone enjoys. Cleaners who ignore this critical area of their business, however, or don’t understand how their marketing is performing, can find themselves falling behind the competition.

This was the theme of “Measure Your Marketing,” a webinar recently hosted by the Drycleaning & Laundry Institute (DLI). David Coyle, industry marketing coach

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of Maverick Drycleaners and owner of In The Bag Cleaners in Wichita, Kansas, presented some of the most important things he believes cleaners should keep in mind — and why they might be hesitant at first to do so.

“Frankly, a lot of business owners and entrepreneurs, myself included, don’t like to be held accountable,” he says. “When we talk about something like measuring your marketing, a lot of that marketing is directed by us.

And sometimes we prefer to have the blindfold on and hope that what we’re doing is OK.” www.americandrycleaner.com

Coyle believes that having structure can actually be a liberating experience: “If there’s no feedback, no measuring, we’re not really going to explore. There’s so much that can be done in marketing if we look at what’s working and what’s not.”

WHICH 50%?

Coyle started by recounting an old marketing joke that holds a lot of truth — and pain — for many: “A man comes in and says ‘50% of my marketing is working, and 50% is not, but I don’t have any idea which 50% is which.’”

This leads, Coyle says, to simply guessing at what works. “It’s like throwing a dart at a dartboard, but with a blindfold on,” he says.

“Sometimes we’re lucky, and we hit the board. Sometimes we’re really lucky and get a good number. But it’s not the same as pulling off the blindfold, setting up and aiming for that bullseye.”

And going to an ad agency is no sure bet to increase profitability, Coyle says.

“What happens is that mystery continues, because most ad agencies don’t want to be held accountable for the lack of results they provide.

They’ll talk to you in vague terms about impressions, views and clickthroughs. A lot of these things can give a slight indication of the attention that your marketing’s getting, but it will never tell you anything about how the cash drawer is impacted. For us to properly measure, we need to connect the marketing tactic to what happens with the cash drawer. What sales can we attribute to that marketing activity?”

These owners end up viewing marketing as a cost, he says. “And, like most items on our profit-and-loss statement, we try to lower costs.”

Coyle says that many dry cleaners believe that marketing is almost like putting money into a slot machine and www.americandrycleaner.com

hoping for a payout. When the results start to be monitored and measured, however, that dynamic changes.

“It starts feeling more like a vending machine than a slot machine when you do it right,” he says, “and you start to see marketing is more of an investment, rather than a cost. You put $1 into the sales vending machine in the form of marketing, and you get $8 in sales out. As long as you keep

getting that return, you’ll look around all day for all the $1 bills you can find. When you tune it in, measure it and know it’s working, you know that it will continue to work.”

The effects of a properly tuned marketing machine also go beyond the day-to-day profits, Coyle believes.

“The most successful people have the largest time perspective,” he says.

“While most of your competitors

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31

are just trying to get stuff done that’s due today, you can begin working on the new clients you’re trying to attract next week and the clients that you’re trying to retain. While they’re treading water, getting tired while trying to get today’s stuff done, you’re planning ahead, weeks, months, in some cases, quarters and years in advance. The person who is going to come out ahead is the one who feels they control the levers in advance of when they need the desired results.”

ible in our market. But we found that $15 comforters are absolutely irresistible. And it turns out is one of the best ways to attract our target right-fit client.”

Ads Need to Grab Attention — Coyle believes that one of the worst sins in marketing is to be boring.

“People, generally speaking, live routine and boring lives. Part of your job in marketing is not to offend, but to actually wake people up a little bit and let them realize that if they make some adjustments to their routine, then they could actually be a lot happier.”

DIRECT RESPONSE MARKETING To illustrate this, Coyle uses wash-dry-fold as an exCoyle says there are different marketing approaches ample: “For someone who doesn’t use this service, we that smaller companies such as drycleaning businesses want to wake them up and ask them, ‘Could you imagine should take. While branding can feed the ego, it’s difyour life if you never did laundry ficult to track and can be expenagain?’ or ‘Do you value your sive. time at greater than $7 an hour?’

“Big companies like Pepsi or We want to wake someone up Anheuser Busch can do brandand make them realize that a ing, image-based marketing change to their routine could because they have enormous make them happier. We can’t do marketing budgets that allow that if we don’t grab their attenthem to sway public opinion tion.” and generate demand,” he says.

Ads Should Address Pain “One of the best strategies “One of the best strategies for and Provide Solutions — Effor dry cleaners is to see what fective marketing not only the customers already demand. dry cleaners is to see what the makes the audience realize how Ask them what they’re looking customers already demand.

Ask their lives could be better, but for — what alleviates pain and how your company can make what helps them attract pleasure them what they’re looking for — that change a reality. in their lives.” This strategy, “For a lot of us, that pain Coyle says, is called direct rewhat alleviates pain and what point is time,” Coyle says. “If sponse marketing. helps them attract pleasure in you’ve got four teenagers, for “I was introduced to this about instance, the amount of laundry 10 years ago, and it changed my their lives.” This strategy, Coyle that’s generated by that houseworld. It changed everything says, is called direct response hold is crazy. So, we want to about what I was doing in our address a specific single pain business,” he says. “It allowed marketing. that the recipient has now, and me to truly, from an empathetic then we also want to present a perspective, think of what the solution that will resolve the recipient’s pain.” client wants and deliver it to them — and not talk in these Coyle cautions that the ads shouldn’t paint pictures vague generalizations that ‘We do an awesome job.’” that will ultimately disappoint.

“It’s important that this marketing does not over-promTHE BUILDING BLOCKS OF EFFECTIVE MARKETING ise and under-deliver,” he says. “It needs to be underWhile marketing can be a creative effort, high-perstandable and believable. We don’t want to say, ‘Become forming ads have a lot in common, Coyle believes. a millionaire by never doing laundry again.’ But could Ads Must Have an Offer — “An offer is, basically, someone use those 10 to 12 hours doing laundry and what does the client get if they do what you tell them to ironing to do things in their lives that are more motivatdo?” Coyle says. “Every communication must ask for the ing and meaningful? Absolutely.” recipient to take some sort of action, and for new clients, Ads Need to Have a Deadline — Marketing should prothat offer should be irresistible. So, while we do comfortvide a sense of urgency, Coyle believes, or risk being swept er cleanings for $19, and we give someone a quarterly aside by the other demands of the day. reminder to do that, I’m not so sure that it’s absolutely “If there’s no reason to act now, people won’t act now,” irresistible. In some markets it is, and it’s pretty irresist32

American Drycleaner, September 2022

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he says. “So, it’s extremely important to create some scarcity by saying this offer is available in a certain timeframe. That timeframe depends on the offer a little bit. But in my experience, that should be anywhere from two to four weeks to let them claim the offer.”

While the ad should give enough time for customers to respond to the ad, the danger lies in providing too much time.

“If you do something that expires four months from now, there’s no urgency. They’ll think, ‘Let me put it in this pile, and I’ll get to it later.

So, the more urgent, the better.”

Ads Should Clearly Give Instructions — Unclear ads are no one’s friends, Coyle says: “Your marketing should make it very clear what to do next, to either claim that offer you’re presenting or to take the next step.”

Thinking about marketing from different perspectives can help in finding success with this step.

“A 12- or 13-year-old should have no question after reading your ad, your text, your email, your handwritten note, your Facebook or Google ad, or whatever they are looking at,” Coyle says.

Keeping in mind that your marketing message isn’t the only one they’re going to see that day, or even that minute, is crucial.

“People get confused,” he says, “especially with information overload. You need to tell them what to do next. This is the beginning of you setting the stage of being that trusted adviser and expert. Tell them what to do next, and most people will follow the direction that you give them if they’re interested in that pain point being solved.”

Ad Success Must be Trackable — Knowing what is working and what isn’t allows cleaners to use their marketing budget to its fullest, Coyle says.

“There must be a mechanism, like a redemption code, that allows for www.americandrycleaner.com

tracking and measurement,” he says.

So, how should cleaners use a redemption code? “There are many kinds of ways,” Coyle says, “and as the point-of-sale systems become more focused on this, there are going to be additional ones.”

Identifying which piece of marketing brought someone into your store is key.

“Some people put a coupon

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• Appreciate — Coyle believes in giving new clients welcome gifts, such as personalized VIP bags. “It’s one of the main things that we do to show people appreciation,” he says, “and make sure that they know that they feel important, they feel appreciated, and TRAFFIC SOURCES they feel included in what we’re doing.”

From a marketing perspective, you have three different • Ascend — In this step, the customer is starting to appretraffic sources. The first one is direct traffic sources. ciate what a drycleaning business can add to his or her “These might be things like a Google ad, or a handlife. “We want them to use all the services we have to written note to someone or if you send a postcard out for offer,” Coyle says. new clients coming into the business,” Coyle says. “This • Ambassadors — In this ultimate step, the cusis what I consider standard marketing.” tomer is not only using all the Coyle says the next source cleaner’s services but is telling is indirect traffic, which comes their friends. “We want them to from affiliate relationships or be ambassadors of the business joint ventures. and become raving fans,” Coyle “An affiliate relationship is if says. you go to the clothing store, and When these five steps are say, ‘Look, every time you sell a taken, he says, a cleaner has a dryclean-only piece of clothing, better opportunity to retain that give someone this certificate,’ client over the long term. To acand if they show the receipt and The key, Coyle says, is making complish this, cleaners need to the certificate, they will get that have the proper mindset. item cleaned for free the first sure the middle step — “Most people want to make time they bring it into you.”

Appreciation — becomes robust a profit on the front end of this Coyle has found examples of process — the Attract and Acdry cleaners going outside of in your process. Making people quire steps,” Coyle says. “I’m the clothing industry to make feel good about their purchase, going to encourage you to not this work as well. think of it that way. I want you “I’ve got a friend who, every rather than have regrets, ushers to think of the front end as betime a Louis Vuitton purse is them through the journey to the ing a breakeven situation where sold at a high-end mall out on what you spend to attract and the West Coast, actually gives back end. acquire clients is canceled out by a $200 gift card that’s put into the sales that come from those that purse for his cleaners,” he efforts.

Instead, all of your profit is actually made on the says. “They’ve created an affiliate relationship, because next three steps, or at the back end of the process.” he knows that’s the ideal target client for his business.”

The key, Coyle says, is making sure the middle step — Coyle’s third traffic source is through referrals. He Appreciation — becomes robust in your process. Making says there are five steps of the client journey at your people feel good about their purchase, rather than have company to focus on to create a thriving referral process: regrets, ushers them through the journey to the back end.

• Attract — The first step is to get the customer’s at“They think, ‘I just spent money, but you know what, tention. “Even though we’re familiar with our busiI feel so good about it,’” Coyle says, “‘because they apness, not everyone is,” Coyle says. “You’ve heard preciate me. They gave me a welcome gift. They use that person say, ‘I’ve driven by your place a million my name. They had plenty of time to spend with me and times, and I never noticed you are there.’ Well, answer all my questions. I went home with a great deal we’ve been there for 10 years. People have blinders off of the second order that I’m going to bring in.’ So, if on. They’re busy. So, we need to attract them. We your appreciation is robust, you will then stick that sale, want to let them know that we exist.” and you’ll be able to take them from the front end over to • Acquire — In this step, the new client breaks the the back end, which is where all the profits are made.” seal and uses the cleaner’s services. “This means we want them to become a paying client,” Coyle says.

“We want them to spend their first dollar with us DATA POINTS TO CONSIDER and feel appreciated.”

When measuring the effectiveness of your marketing, that basically clicks and says, ‘We applied this coupon, they took this offer, and we can connect it to this order.’

Otherwise, you will not be able to measure it.”

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there are some key measurements to keep in mind: • Return on Investment (ROI) — “Again, when you do marketing, think about it as an investment, not as an expense that you’re trying to cut,” Coyle says. To figure ROI, the formula is to take the gain from the investment, subtract the cost of the investment, and then divide that number again by the cost of the investment multiplied by 100 to get the ROI percentage. This number gives a solid, measurable data point by which you can gain a baseline and see how ads and marketing efforts are performing.

• Cost Per Acquisition (CPA) — “These are the total costs to attract and acquire new clients,” Coyle says, “which are the first two steps in the customer’s journey. What you spend on attracting and acquiring goes into this for a period of time, divided by the number of new clients you’ve got. This gives you your cost per acquisition — what it costs you to acquire a new client.”

• Customer Lifetime Value (CLV) — “This gives the total worth to your business of a customer over the whole period of their relationship with you,” Coyle says. “To calculate this, take the average number of visits per year multiplied by the average monetary value of each transaction multiplied by their years as a client.”

Doing this, Coyle believes, allows a cleaner to focus on the client relationships, as opposed to client transactions. “What’s interesting is that, when you start focusing on the relationship and the things that make the lifetime value increase, your clients will actually start seeing you as a relationship rather than a transaction. A client will typically www.americandrycleaner.com

reciprocate how you treat them.”

PUTTING THE MARKETING DATA TO WORK

With this data in hand, a cleaner can focus on the services and marketing that resonate with their most valuable customers — usually, that works out to the 20% of customers that provide 80% of the profit.

This is only possible, however, if

the cleaner keeps track of the data surrounding their marketing efforts and their customers’ behavior. And that can involve changing the mindset around marketing.

“Treat your marketing like an investment,” Coyle says. “If you can’t measure it, get rid of it. That will be OK, because you’ll have more money to put toward things that are measurable.”

American Drycleaner, September 2022

35

PRODUCT SHOWCASE

Trevil America Releases Updated Tensioning Form Finisher MAMARONECK, N.Y. — Trevil America has introduced an upgraded version of its multi garment tensioning form finisher, the Princess Ultra (model 5039).

The company states that the machine is capable of handling small blouses to 5XL shirts and everything in between. In addition, difficult items like lab coats and chef jackets can be finished on the Princess Ultra.

The new model includes an intuitive touch screen control panel, the company stated in its announcement, that makes it easy for the operator to choose the correct program and tensioning settings. New side expander controls allow for hard tensioning for jackets and soft tensioning for shirts and blouses, providing better quality with fewer adjustments.

The company says the updated finisher offers patented dual, rotating front clamp system allows for pressing of wet and dry garments. When finishing a wet garment, an electrically heated front clamp presses the front placket at 80 PSI. A simple rotation of the clamp device switches to the unheated clamp which pushes forward at 30 PSI to avoid marks and impressions. trevilamerica.com | 973-535-8305

Hot-Topic Trio: Continuing Education, Customer Experiences and Trade Shows The Benefits of Continuing Education Brian Johnson of the Drycleaning & Laundry Institute (DLI) examines the value of taking part in virtual and in-person continuing educational opportunities.

Pleasantly Surprising Customers Kyle Matthews of Detroit’s Janet Davis Cleaners offers ideas and outlooks for boosting the customer experience in your store, making you the only cleaner your clients consider.

Making the Most of a Trade Show

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Messe Frankfurt’s Greg Jira joins us to discuss the benefits of attending industry trade shows, including ways to prepare prior to the event to get the most out of your time there.

Listen in at:

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American Drycleaner, September 2022

www.americandrycleaner.com

Xplor Technologies Launches New Integrated Web App ATLANTA — Xplor Technologies, a global platform integrating software, payments, and commerce accelerating technologies, recently launched a new web app that the company says reimagines day-to-day drycleaning business management.

The company says that the new app, Xplor Spot Connect, is designed to improve operations and drive efficiency, resulting in higher profitability for dry cleaning business owners.

Major features of the new app, the company states, include faster employee onboarding, simple photo capture and note taking, and increased flexibility for consumers — such as dropping items off in a retail location and collecting at a locker later. The company also notes the app offers a consistent easyto-use interface that creates a seamless experience for all employees, allowing customers to launch the

web app from any browser on any device, whether desktop, laptop, mobile device or tablet, and use a touchscreen monitor or tablet for quicker processing.

In addition to increased efficiency and customer satisfaction, the company claims that profitability will also be improved for customers. This launch comes at a crucial time for the drycleaning industry, Xplor states, with the market currently experiencing changing demand due to shifts towards casual attire, hybrid working and overall consolidation. www.xplortechnologies.com

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WRINKLE IN TIME

Relationships, Peacocks and Offices on Wheels 10 YEARS AGO. Happy Relationships — When asked how satisfied they were with their distributors, approximately 78% of cleaners polled in the American Drycleaner Wire survey said they were happy with the relationship, with 44% saying they were “very satisfied” and 33.3% saying they were “somewhat satisfied.”

Roughly 11% of respondents said they were “neither satisfied nor dissatisfied,” while equal shares at 5.6% were either “somewhat dissatisfied” or “very dissatisfied.” When asked what aspect the service they’d like to see improved, respondents mentioned “pricing,” “order accuracy,” “response time,” “buying from U.S. companies” and “industry knowledge.”

25 YEARS AGO. Barton Bill Support Growing — Based on reports during the congressional summer recess, support for the Small Business Remediation Act — also known as the Barton Bill in honor of its author, Rep. Joe Barton (RTX) — was growing in states from coast to coast. And, with Congress reconvening in September, the number of sponsors was expected to approach or surpass the 40-sponsor mark, putting it nearly halfway to 100 sponsored target industry leaders set during Clean Show ’97.

The legislation was designed to protect drycleaners when it came to environmental cleanup. “So far, nobody has said the bill is a bad idea,” said campaign coordinator Barney Deden. “With all the people 40

contacted, when they understand the bill, there for it. They recognize that it’s not a partisan bill and not is not anti-environmental.”

50 YEARS AGO. End of the Peacock Era — Fashion authorities were predicting that, in the fall of 1972, men would set a neat, well-dressed fashion pace in classically designed American woolens. The moretraditional look would signal the end of the “peacock era,” they believed, turning more conservative, and away from the “color riot” and “costume party.” They predicted that there would be suits with slightly narrower lapels, shaped waists and trousers with small, front-pocket flaps, either over pleats or combined with cuffs.

American Drycleaner, September 2022

85 YEARS AGO. Branch Office on Wheels — The Star Equipment Corporation of Bloomfield, New Jersey, put what it called a “branch office on wheels” on the road in the form of a demonstrating truck.

The truck carried a completely installed “Sec” Cleaning System, but also had electrical generating equipment driven off the truck’s engine. A spotting board was also carried on board so that a complete demonstration up to the pressing operation could be given. The company planned to route the truck through as much of the country as possible.

— Compiled by Dave Davis, Editor www.americandrycleaner.com

Lowest Cost of Ownership?

NEVER A COMPROMISE FOR QUALITY OR SAFETY

5930 Bandini Blvd.

Los Angeles, CA 90040 Tel: 323-727-9800 www.parkerboiler.com

We may never be the lowest initial cost, but we have lowest cost of ownership because: Products have proven to last up to 10 times longer than similar production in this industry and applications.

We have many installations with steam boilers that have been in service for over 50-years, 10 hours per day.

The materials used in current products are better than the materials used 50 years ago. For example, in the 80’s, steam drum went from 3/8” thick to 1/2” thick.

Our heating surface or amount of steel absorbing energy has always been 2 to 3 times that of other units (up to 6 sf of heating surface per boiler horsepower, which some units are closer to 2 sf of steel per hp, and some even 1 sf).

We have the best distributed flame or most even surface area evenly distributed under the entire pressure vessel.

It is also a modular design, so it can be repaired easily.

Tube materials were upgraded from seamless rated pipe to seamless rated tubing. Material is not only thicker, ends up .133 wall, but is annealed which give the surface on both sides a mill scale coating that is more resistant to corrosion and is long lasting from testing.

Sankosha_ADC_Sept 22.qxp_Layout 1 8/11/22 3:46 PM Page 1

Whether you purchase a piece of our new or used equipment, you become a part of the Sankosha family.

And you get the highest standard of service plus

Peace of Mind

Sankosha USA Inc.

TOLL FREE: (888) 427-9120 • TEL: (847) 427-9120 http://www.sankosha-inc.com