American Drycleaner - April 2018

© Copyright 2018 American Trade Magazines All rights reserved.

® April 2018

■ BEING THERE ■ COLOR-SOLVER

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Maineline Computer Systems Choose Your Direction

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Learn more about Compassmax Crescent 2018 at our website www.compassmax.com “Compassmax nailed it again! With the new CRM and Texting features interacting with customers has never been easier.”

-Tonny Walden, Walden Cleaners

“The online user portal has simplified the pickup and delivery process for our customers. It is simple to use and manage, and has become a profit center.”

-Jason Loeb, Sudsies Dry Cleaners

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“Our pressers are producing more pieces with better quality using the Compassmax Piece Tracking module. The integration with our assembly and dispatch conveyors is reliable, flexible and efficient.”

-David Gianfrancesco, Courtesy Cleaners

“The new scanning at the point of delivery feature is a prime example of less is more. It is simple enough that everybody can use and provides all the data we need to provide over the top service to our clients.”

-Jordan Wood, Davis Imperial Cleaners “The new route prepay process that Maineline developed and just rolled out is outstanding! This saves us so much time each day as we can now batch and charge out all the route deliveries due for the next day at once. It has also saved us on collections situations. ” -Jon Simon, Parkway Custom Drycleaning

“Compassmax made our switch to cloud based Microsoft Azure a dream come true. The conversion was extremely well-supported and we no longer have to manage a primary server and back-up server.”

-Dave Coyle, In the Bag Cleaners

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1/19/18 7:09 PM

Drycleaning Stain Removal Has Never Been So

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drycleaner drycleaner A M E R I C A N

April 2018

Vol. 85, No. 1

FEATURES

DEPARTMENTS

(Photo: Culpepper Cleaners)

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Oh, That Finishing Smile Mary Lou Hernandez, a presser for 20 years, the last nine at Culpepper Cleaners in San Antonio, Texas, “is able to press at any station we have,” says Jess Culpepper, president and general manager. She epitomizes finishers today who can move into different jobs to keep a business running smoothly. Hear from Culpepper about its new finishing equipment, and from some of the manufacturers that bring more modern, technologically advanced equipment to the finishing area of drycleaning operations today.

Tim Burke, Editor

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Color-Solver Dry cleaner: You just knocked the color out of the dress. It happens. You are focused on a mustard stain and following proper stain-removal protocol.

You apply your tannin stain remover...and then the light blue color turns yellow where you applied your spotting agent. Now what?

Martin Young, Spotting Tips Columnist

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American Drycleaner, April 2018

Pre-Inspection What a Kick!

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Feature: Being There 6 Bust down conventional ‘walls’ of stereotypical business parameters and “partner-up” in new ways to be there for customers like never before Tim Burke Management Strategies Treasure-Hunting the Truth Diana Vollmer

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Industry Observations Wear the Dream Howard Scott

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Around the Industry

36

Classified Advertising

38

Advertiser Index

39

Wrinkle in Time

40

NEED HELP FINDING THE HIDDEN HANGER? Scan this QR Code for help in finding the hidden hanger on this month’s cover.

Good luck!

www.americandrycleaner.com

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“Business has never been “Business has neverbetter.” been better.”

“The support from CBS was great. Even before we signed up, they were responsive and flexible in their moving approach.

They havemoving helped better. our team “We’re faster.

We’re We’re become more efficient.” moving more efficiently. That means profitability” Brent Ramenofsky Phil Landauer, Cleaners Owner of Boston Pierce Cleaners

We Speak Cleaner We Speak Cleaner 800.406.9649

800.406.9649 www.cleanerbusiness.com

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P RE - I N SP E CT I O N

What a Kick!

L

et me see that front cover. What a kick! That’s me!”

And some of my other favorite comments by some of you guys and gals: About being clean: “I’m a clean freak. I’m obsessed with a clean store. We clean every night.”

About new business: “I don’t actually have any idea where my new business comes from.”

About our podcasts: “Great! But you should be talking to me!”

About our annual Plant Design Awards: “Good to see it’s still going after all these years.”

About the drycleaning world: “Make your cleaner look like a bank, that’s the goal.”

About the world in general: “Just golf as much as you can.

Tim Burke That’s what I do.”

About vacation: “We make ourselves go away for a week or so every year to the Bahamas.”

About backup equipment: “If you have only one, then you really have none.”

About reading our magazine: “I read it cover to cover.”

About going to conferences: “Work in a little business between drinks!”

About being innovative in fabricare: “They amaze me with all their ways.”

About style: “The word in ladies fashion: athleisure; men: Duck Dynasty look.”

About our social media presence: “I read your Facebook page. What? ... You have a website?!”

About being quoted in this editor’s message: “Sure you can quote me, but I’ve said nothing.”

April’s issue features a story about what’s new in finishing equipment titled Oh, That Finishing Smile. It also has a feature, Being There, about breaking down the conventional “walls” of doing business. And your three favorite columnists return again, plus there are other goodies. What a kick!

ADC

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American Drycleaner (ISSN 0002-8258) is published monthly except Nov/Dec combined. Subscription prices, payment in advance: U.S., 1 year $46.00; 2 years $92.00. Foreign, 1 year $109.00; 2 years $218.00. Single copies $9.00 for U.S., $18.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661.

Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Drycleaner, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 85, number 1. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661.

Charles Thompson, President and Publisher. American Drycleaner is distributed selectively to: qualified dry cleaning plants and distributors in the United States. The publisher reserves the right to reject any advertising for any reason. © Copyright AMERICAN TRADE MAGAZINES LLC, 2018. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Drycleaner does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Drycleaner or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

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American Drycleaner, April 2018

Publisher Charles Thompson 312-361-1680

cthompson@ATMags.com

Associate Publisher/ National Sales Director Donald Feinstein 312-361-1682

dfeinstein@ATMags.com

Editorial Director Bruce Beggs 312-361-1683

bbeggs@ATMags.com

Editor Tim Burke

312-361-1684

tburke@ATMags.com

Digital Media Director Nathan Frerichs 312-361-1681

nfrerichs@ATMags.com

Production Manager Roger Napiwocki Advisory Board Mike Bleier Steven Dubinski John-Claude Hallak Mike Nesbit Herron Rowland Fred Schwarzmann Beth Shader Ellen Tuchman Rothmann Contributing Editors Howard Scott Diana Vollmer Martin Young Office Information Main: 312-361-1700 Subscriptions 630-739-0900 x100 www.american drycleaner.com

www.americandrycleaner.com

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BEING THERE Call it being a good neighbor. Call it a smart business arrangement.

Whatever you call it, it’s where service meets opportunity. Three drycleaning owners show how they are breaking down the conventional “walls” of what are accepted as stereotypical business parameters to reach out and “partner-up” in new ways, serving new markets and, in the process, “be there” for customers like never before.

By Tim Burke, Editor ll the deals are handshake deals,” No labor. he says.

“For instance, we pick up three days a week from the The phone line crackles. The connection hardware store manager, who accepts the drop-offs.” isn’t the best. And he is pressed for time Dennis Schmitt and wife Patti own Green Bay, Wis.so the answers are kept short. based Lindeman’s Cleaning, a full-service dry cleaner, “We’re known as a good, stable business.” which they bought from the son of the original owner The voice is coming out of a “well” over the line. Then (continued) the echo goes away.

“The handwritten note on the front door of the drycleaning store that went out of business some time ago ) simply says: ‘Go to Hardware Store.’ Which plash /UnS g n i n is next door. It’s a smaller community. There row ael B Mich wasn’t enough volume to run a full-time : o t (Pho cleaners.”

So how does it work, exactly?

“We’ve set up ‘Convenience Centers,’ we call them, in stores in small towns. No staff.

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American Drycleaner, April 2018

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(From left) Steve Jennings, owner, East Coast Drycleaning Equipment; Stephen Moore, owner, Press Cleaners and PressBox Cleaners; Dino

in 1998. It was first established in 1951.

Schmitt mentions how these opportunities came about: “Lindeman’s Cleaning partnered with some other businesses in the surrounding communities. We were asked by them to extend drycleaning services to their customers in such businesses like grocery stores, hardware stores, men’s and women’s clothing stores.”

Some are more successful than others, he explains: “The success of these partnerships comes down to the beliefs of the owners that the additional services are important to their customers. When that happens, the convenience center is viable.”

Store owners and managers like the arrangement, Schmitt notes, “because it’s another draw to their business.”

In another example, he points out, “at Gentleman’s Quarter, a clothing store in another town, we get new customers all the time. Again, there wasn’t enough volume for a full-time cleaners in that town so we have another convenience center set up. The owner handles the pickup and drop-off. The store gets a percentage of the revenue.”

He says the clothing store owner loves it. There’s a collection bag his cleaners provides that the customer uses after signing up. “It’s easy,” Schmitt relates. “All the knowledge is by phone call and credit card.”

Did anything surprise you, in a positive way or challenging way, during or after going into partnership?

“The biggest surprises were that the owners who embraced these partnerships have done well with consistent 8

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American Drycleaner, April 2018

Loles, owner, White Sail Linen (partner), and Stavros Simos, owner, White Sail Linen and HC Laundry (partner). (Photo: Press/PressBox Cleaners)

new customers into their store.”

American Drycleaner asked Schmitt to give a few helpful tips to readers thinking of partnering.

“The biggest thing that needs to be done is understand the community in which you are located, from the type of business you are, the dollar values of the households, and the convenience and quality of other dry cleaners,” he says.

But this isn’t the only method to break down conventional walls and reach out in new ways.

PARTNER-UP, WALL-DOWN Meet Stephen W. Moore, owner, Press Cleaners and PressBox Cleaners in Atlanta.

He started Press Cleaners in 2009 and PressBox Cleaners in 2012, to specialize in home pickup and delivery drycleaning and wash-and-fold laundry and locker valet service.

“I didn’t start offering wash-and-fold laundry right away,” he explains, saying that he held off because he “could never find a Laundromat that was truly willing to partner with me.”

Then he notes how he came across many Laundromats that needed to fill unproductive attendee hours but were unwilling to have staff handle increases in volume.

“I was encountering an antiquated mentality,” he relates. “I had several failing partnerships in the search for a wash-and-fold supplier — it turns out they weren’t really partnerships. Nothing really changed until (continued) www.americandrycleaner.com

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shoes, zippers.”

I modified my mentality and approach.”

They sell sheepskin rugs, and coats, and they refer cusHe asked this key question one day: How could a suptomers to him, he explains. “We go out every Monday and plier increase their capacity to handle wholesale work that pickup sheepskin jobs for maintenance and repair.” constitutes a larger percentage of their overall volume?

He also runs a separate logo mat business, selling cusMoore notes that, “Ultimately, the trick was helping my tom mats to his customers. partner get commercial work that I didn’t benefit directly “We use graphic designers locally, and we partner with from. I was always getting calls inquiring about coma mill in Georgia to make them,” Longanecker says. “We mercial work — mainly from gyms, salons, and massage also do work with ServiceMaster on textile restoration.” therapists. I directed work to my partner.

The cleaner started in 1949 and he took “As my partner picked up this more over in 1969, installing a plant in half his profitable work, his ability to handle my building. He expanded the business to work in a timely and professional mancleaning linens, doing fire restoration, the ner greatly improved. He was able to logo mat business, and more. He joined justify the infrastructure,” he says. the chamber of commerce in four commu“The term ‘partnering’ is thrown “Are you ready to nities to have a business presence, which around too much,” Moore indicates. engage with a new helped his exposure.

“True partnerships have the mutual player in a new way?”

“Not many cleaning services are in our best interest in mind and take serious rural area. We get our route person out on commitment. Though I maintain a sepathe road, do drop-offs, do home delivery.” rate business from my wash-and-fold He concludes with this: “Proximity is a partner, our companies have become value in these rural arrangements.” codependent.”

Call them convenience centers, codependent businesses, Companies can help each other break through old or rural arrangements, this is how three individual dry “walls,” but communities can play a part, too. cleaners reach out, in their own wall-breaking style, to Enter Ed Longanecker, owner of Mt. Pleasant, Iowagain new customers. based Iris City Cleaners, and District Five committee Schmitt relays a comment from a handyman who says member with the Drycleaning & Laundry Institute (DLI). his clothes get oily, describing the drycleaning conveHis business is located in the center of a town of 8,500 nience center inside the hardware store: “Wow, this’ll in southeast Iowa. He reaches out into the rural communiwork.” ties all around his region for business. His “walls” are mile Simply put, that’s the point. Make it work — for the upon mile of emptiness, but he’s ventured out far beyond customer, the partner and you. them to make connections—and money.

Break down old stereotypes, go beyond the “wall” (so to “We have to go out to where the business is, in a 30- to speak) of your known business environs. Look around for 50-mile radius.” new ways to partner and serve customers. Be opportunisHis firm handles wedding gown work and partners with tic. Bring your game out to them. local bridal shops in other towns. He also works with Are you ready to engage with a new player in a new Overland Sheepskin Company in Fairfield, Iowa, which he way? Now you’re truly being there! says is “20 miles west of us. We do repair work on leather, ADC

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American Drycleaner, April 2018

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M A N A G E M E N T STR ATE GI ES

Treasure-Hunting the Truth Surveys help drycleaning owners discover customer happiness

G

etting to the truth is like a treasure hunt.

Do you ever wonder what your clients really think of your company, your customer service, your quality, your staff, your stores, vans or product range?

Cleaners who use surveys collect valuable information that helps them continually improve their business.

Most surveys elicit positive feedback, and most cleaners that use surveys report that they are “very happy” with the results. It is a confidence-builder to receive positive responses.

It is even more valuable to uncover weaknesses and receive suggestions that help you make corrections and direct your future growth.

Direct experiences include Brian and Dave Cass of Martinizing in Milwaukee, who were early adopters of surveys, currently use internet-based Constant Contact, which has provided strong direction for their business expansion and is integrated with their POS system.

The difference in the responses by age group gives them insight into capturing upcoming generations Diana Vollmer as their families and fabricare needs grow.

Brad Pickett of Modern Cleaners in Washington state has been surprised at the high response rates and the fact that “no one ever questioned our prices.”

Peter Kuchlik of American Cleaners on Long Island uses the survey development website SurveyMonkey and likes the immediacy of responses “within minutes” and that the results are aggregated and presented in a usable format.

Bob Guthery of Nichols Hills Cleaners in Oklahoma appreciates the kudos received but cautions that customers’ time constraints may limit the participation, possibly skewing results to customers with exceptions to report and less representation from the middle customers with average results.

It is worth noting: Average results present the most vulnerability.

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(Photo: Clem Onojeghuo/Unsplash)

PURPOSE The purpose of a survey is to determine actionable information that you don’t currently have available and/or to confirm things that you believe to be true.

Information gained from a survey can provide valuable feedback on the issues that are important to your customers, your suppliers, bankers, employees or other stakeholders.

Surveys can be designed to find out how well your offerings meet customers’ needs and their likes, dislikes, satisfaction level and where you need to make improvements that will advance your business goals and increase your competitive advantage in the market.

Examples of survey goals can include: Increasing customer loyalty and retention; reducing employee turnover; and increasing favorable word-of-mouth buzz.

RESULTS Clarity of your desired result is key to designing a useful survey.

“While any company can use data to (continued) www.americandrycleaner.com

3/20/18 11:47 AM

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M A N A G E M E N T ST RAT E G I ES

optimize costs or sell more products, real differentiation comes from understanding new information about customers and orienting that business around those insights. ...

Businesses that integrated multiple customer and marketing data sources saw 2.6 times the sales growth over three years compared to peers.” (From google.com/analytics/ 360-suite.#quotation.)

In an example Harvard Business Review reported: “In 2015, 60% of companies said that organizational silos were the greatest barrier to improving customer experience. Successful companies are finding ways to organize around customer needs, creating nimble teams with the customer experience at the center.” (From google. com/analytics/resources/whitepaper-marketing-in-thedrivers-seat.)

Question: Do organizational silos exist between your front-line customer-serving facilities and your plant?

Surveys offer business owners significant feedback, can emphasize your value to your customers and employees, and get them to think about your business.

ADVANTAGES Well-designed and executed surveys can consistently interact with your target audience to help build insights that can direct day-to-day business decisions.

“Day in and day out, your customer service team answers the phone, handles email, and otherwise interacts with your customers. They’re a big part of your company and your success. In fact, our research suggests that 72% of customers are very or extremely likely to shop at a company with a reputation for excellent customer service.”

(From a customer service survey at the SurveyMonkey website.)

Some things surveys can accomplish: • Assess customer service training gaps by comparing actual performance with desired performance; • Assist in determining customer engagement and value of touch points; • Help understand which marketing is working and which is not, therefore determining where to budget effective marketing dollars; • Create customer value by isolating where and how best to exceed customer wishes; • Help assess business model vulnerability (do your customers want 24/7 access?); • Cost-effectively gather large amounts of usable data.

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DISADVANTAGES Survey question design is sensitive and must be well and thoughtfully planned or respondents may: • Feel uncomfortable providing answers that present the company or the employees unfavorably; • Not be clear on their reasons for any given answer due to lack of memory or disinterest, or if they believe the survey is too long; • Not fully express themselves in closed-ended questions; • Not respond to a survey question and their opinion may be different from those who do respond, creating bias; • Interpret questions differently.

Example: Respondents may answer “no” if the option “only once” is not available.

FORMAT You have the choice of several survey formats, and your choice depends on the type of results you’re seeking. Survey selection and design is critical, as well. Some survey methods are more reliable than others when targeting a specific demographic group. Several format options include: Internet/Online or In-store Tablet • Automatic ongoing response collection; • Targeted single-date responses.

Phone • Completed by internal staff; • Using outsourced expertise.

In-Person/Exit Interviews/Focus Groups • Implemented by informal internal staff interaction; • Formalized by outsourced professionals.

Note: Live interviews and focus groups are most valuable when they are recorded to ensure thorough capture and analysis of the responses. Beware, sometimes participants say what they think you want to hear. Written mail-in surveys are more thorough, but get lower response rates.

DESIGN There are many alternatives to meet your specific goals for the survey: • Integrated into existing systems within the operation, i.e. your point-of-sale (POS); • Stand-alone formats that have a specific focus; • Sliding-scale overall rating; • Multi-question detailed assessments; • Trigger delivery (prompted by a specific (continued) www.americandrycleaner.com

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RECOVERY CLEANERS BLENDS CARING CULTURE WITH POSEIDON WET CLEANING SYSTEM — REALIZES QUALITY RESULTS AND BOOSTED PROFITS The female-driven Recovery Cleaners makes a business of helping others by carefully recovering and restoring garments damaged by fires and floods. President and founder Jacqui Schaefer, who started the business 24 years ago as a one-woman operation, has since grown Recovery Cleaners into a company with 29 employees and a 14,700-square-foot textile restoration facility. The Poseidon Textile Care System handles 70 percent of the collected items and restores them via wet cleaning only.

The remaining items are processed via dry cleaning.

the Poseidon Textile Care System. “With “We are almost all women here, with an these new machines we are able to increase average tenure of 17 years,” said Schaefer. productivity, cut utility costs and become “We go into homes that have been more efficient. We estimate that we will significantly damaged due to fires or floods, add an additional 52,000 pounds compassionately sort through the affected of laundry in one year garments and linens, which are then alone,” said Schaefer. brought back to our facility to Poseidon Mike “Stucky” restore. Our positive company Szczotka, of Poseidon, culture enables us to go machines supply in Troy, Mich., worked above and beyond on each us with the tools to with Schaefer to and every claim. We truly make the wet cleaning retool her plant with have the greatest service process quick, efficient appropriately sized team in the industry. That’s and profitable.

Poseidon equipment. what sets us apart.”

He recommended “Here at Recovery - Jacqui Schaefer, Owner Recovery Cleaners and installed one Cleaners, we are always 90- and two 55-pound staying ahead with leading capacity soft-mount edge technology,” added Poseidon Wetcleaning Schaefer. “Our commitment Machines and two 80-pound to quality and earth-friendly processing capacity Poseidon Dryers. is what brought us to the Poseidon Textile “Poseidon machines supply us Care System. Wet cleaning is often more with the tools to make the wet effective than dry cleaning when it comes to removing soot, odors and fire pollutants.” cleaning process quick, efficient and profitable,” said Schaefer. “There Poseidon Textile Care System are many companies that cherry Boosts Productivity pick only the items they think they Recovery Cleaners recently added new can salvage. We process it all and wet cleaning machines and dryers from

POSEIDON ADC_Full Page.indd 1 RecoveryCleanersAdvertorial-ADC.indd 1

are able to maintain a 95 percent salvage rate from wet cleaning and dry cleaning combined.”

“Prior to the company’s Poseidon Dryers, more items required air drying, which slowed production. Now, items are quickly dried with less wrinkling,” said Schaefer, “reducing the time needed to finish them.”

“There are several companies in the textile restoration business,” added Schaefer.

“While our Poseidon machines make it more profitable and efficient, it is our caring staff and amazing company culture that completes the circle.”

Read full story at poseidonwetcleaning.com.

poseidonwetcleaning.com 800-482-3400

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M A N A G E M E N T ST RAT E G I ES

action, i.e. bringing in a large order might prompt the question, “Are you aware that we offer pickup and delivery to your home or office?”); • Survey branching logic (triggers follow-up questions based on initial responses); Example: If the customer was aware of your delivery service in the question above, the follow-up would be, “Would you like us to deliver this order for you?” Use single-language/multi-language options for cultural variances.

TIMING The responses will be more valuable if the survey is presented timely, so plan your survey calendar in advance.

Example: Customers are more likely to respond to questions about storage or drapery services during a change of season. They are more likely to appreciate the advantage of a mat service during the rainy season.

ASK THE RIGHT QUESTIONS Question design is an art and a science with many variations that affect the responses. Many of the survey tools provide guidance, but if you are uncertain, hire an expert to draft your survey.

Quantitative questions ask respondents to specify their level of agreement or disagreement on a symmetric agreedisagree scale for a series of statements, such as a range of possible choices from “extremely likely” to “not at all likely” that they would recommend your service to a friend.

Binary questions provide the target consumer only two answer options, usually yes or no. (You may want to offer a third option, i.e. “haven’t experienced.”)

Qualitative questions are open-ended questions that allow respondents to provide information that is important to them that you may not have thought about. This is especially valuable information for your business development planning.

Examples: “What can we do to improve your experience?” “Is there anything else you would like to share with us?”

NET PROMOTER SCORE (NPS) NPS has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric. It’s calculated based on responses to this: “How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale.” (From Wikipedia/wiki/Net Promoter.)

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BIASED QUESTIONS Question design has a huge impact on the answers, and especially biased questions will defeat the objectivity of your survey.

Example: Susan and Walter are getting ready for their big summer barbecue party. Susan agrees to be the barbecue grill master if Walter buys all the ingredients. Not sure how many hamburgers to buy, Susan sends out a survey to all of the guests. When Walter checks the survey, he’s shocked that 0% of people want hamburgers. Then he reads Susan’s survey question: Do you want to have someone kill a defenseless animal, skin it, grab some of it, add preservatives to it, and force me to inhale its death fumes while I cry silently because it reminds me of all my animal farm friends from when I was a child?

Walter shakes his head and sighs, “Do I have to do everything myself?” He writes a new survey question and sends it out to their friends: Do you want to support local American farmers in these troubled economic times by grilling up a traditional American juicy burger?

Try to make people feel comfortable answering your questions truthfully. Remove unnecessary information. Balance the question. Balance the survey. (From SurveyMonkey.com/curiosity/a-little-bias-is-a-bigproblem.)

Both forms of the survey are biased, so a more neutral attempt might be: How many hamburgers do you typically eat at a barbecue?

As you can see from the options, surveys have many advantages and present many options from which to choose when treasure-hunting for the truth about customer happiness at your drycleaning store.

If you have never utilized surveys, the easiest option to implement is to simply ask, “What can we do to improve your experience with us?” Depending upon responses, that one question may aid you in directing your business. ADC Diana Vollmer is a managing director for Methods for Management, which has served dry cleaners and launderers with affordable management expertise and improved profitability since 1953. For assistance analyzing your opportunities and implementing plans to capture them, call 415-577-6544 or e-mail dvollmer@mfmi.com.

www.americandrycleaner.com

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ADC_Sankosha_Thank You Presses_March 18_Layout 1 3/9/18 8:57 AM Page 1

25 Years

Tells A Story...

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ll our customers are partners in our business. Because of their ideas and suggestions, they have provided us the ability to develop innovative equipment to help their businesses be successful and more profitable.

thank you

We would just like to say

ANN IVER SA

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 

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for being a part of our family.

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http://www.sankosha-inc.com

1901 Landmeier Rd., Elk Grove Village, IL 60007 • TOLL FREE: (888) 427-9120 • TEL: (847) 427-9120 ADC_Full Page.indd 1

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Oh, That Finishing Smile Today’s finishing equipment makes life easier and better for one Texas drycleaning owner and operator

By Tim Burke, Editor Presser Mary Lou Hernandez is all smiles as she stands proudly by her finishing station at Culpepper Cleaners in San Antonio, Texas. She has been pressing clothes for 20 years, the past nine at Culpepper’s. “She is able to press at any station we have,” says Jess Culpepper, president and gen-

eral manager, “which is atypical of most pressers we hire now. Having personnel such as Mary Lou, who we can move into different jobs, is a critical aspect of keeping a business running smoothly.”

(Photo: Culpepper Cleaners)

he new finishing equipment entering the market today is certainly making it easier for operators to finish garments, according to Jess Culpepper, president and general manager of Culpepper Cleaners in San Antonio, Texas.

“These improvements could not have come at a better time as it has become increasingly more difficult to find a finisher with experience,” he says.

His family has been in the drycleaning business since 1911.

“I entered in 1978 as the third generation to do so. At this time, we operated one plant and two drop stores. Our goal is and has been for 100-plus years to provide the best customer service, drycleaning and laundry service to the people of San Antonio.”

Culpepper relates that the new finishing equipment he installed is “very easy for the operator to learn to use properly with minimal training.”

He points out that, “We have installed a Unipress Versa Form 3, Unipress Tensioning Coat form, Sankosha Tensioning pants topper, and several Sankosha Leggers, one of which is the SDP-880U.” All of the pieces replaced other older equipment, he adds.

“Most people don’t like change and that was true for some of (our) operators at first, but now they are all very happy with the new equipment and would absolutely put up a fight if they had to go back to the old equipment.”

On the drycleaning side, Culpepper notes, “We finish all of our cottons on hot-head presses. We have four employees that were operating four presses in that department and we were having a difficult time keeping up with our production demand. We purchased a Versa Form 3 and, to make way, we removed one of our hot-head presses.

“One operator now uses the Versa Form to steam finish (continued on page 23) all the cotton garments, which

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The team poses for a photo-op by the finishing area in their plant at Culpepper Cleaners: (from left) Rachel Trevino, Maria Martinez and Julie Alvarez. The women are in charge of pressing all cotton and linens on the drycleaning side.

are then touched up as needed on the three remaining hothead presses. Our production in that department has increased 15%, which certainly is a pleasant outcome from this move.”

The business also utilizes the Sankosha SDP-880U, a double-legger in which the middle press separating the two legs has a vacuum. “We have increased production by 20% at that position,” Culpepper says.

Upping productivity is always on the minds of drycleaning operators on the finishing side. But the need to find experienced operators has also become pressing. It’s put the focus on technologically advanced machines that are easier for team members to operate.

EASY RIDER “Is it easy to learn?” That could very well be the mostasked question in the finishing area for drycleaning owners.

Enter Stuart Ilkowitz, president, Mamaroneck, N.Y.based Trevil America, in business since 1999 as the exclusive importer and distributor of Trevil equipment in the United States and Canada.

“Whereas a few years ago, the main question people asked about equipment pertained to productivity, as in, ‘How many can it produce in an hour?’” he says. “Now, the focus has changed to where they want the machines to be easy for anyone to operate while also productive and offering high quality.”

His company’s factory in Italy is one of the manufacturers of pressing and finishing equipment since the 1970s.

He point out that it is difficult nowadays “to find workers who are reliable; show up for work every day; get along www.americandrycleaner.com

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Standing behind them is Jess Culpepper, president and general manager, who relates that the new finishing equipment he installed is “very easy for the operator to learn to use properly with minimal training.” (Photo: Culpepper Cleaners)

with other employees; are able to produce high-quality, finished garments at a fast enough pace; and are willing to work in the conditions of a drycleaning shop, all for the salary that a drycleaning shop owner can afford to pay.”

As Ilkowitz sees it, finding, training and maintaining employees has become a larger challenge, particularly once you get away from the big cities.

“Shop owners are realizing now that they need to focus more on the capital investment on a piece of equipment that nearly anybody can be quickly trained to operate, rather than equipment that requires a particular set of skills that takes many months of experience to learn,” says Ilkowitz.

A customer of his in Omaha, Neb., was opening a second plant: “They wanted to find equip(continued)

Stuart Ilkowitz is president of Trevil America, an importer and distributor of finishing equipment. (Photo: Trevil America)

American Drycleaner, April 2018

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troublesome boiler with frequent repairs and inspections.” ment that would provide high-quality finishing but knew She indicates that they are happy to find a new alternative that they needed something modern that would be easy to to the traditional finishing processes. operate, as finding experienced operators had become an “Dry cleaners ask for machines with a smaller footprint, issue for them.” cooler to operate, easier to train, and reasonably priced,” The cleaners purchased several pieces of equipment she adds. from his company, “including our Pantastar pants finishTom Stites, sales manager at Unipress, says whenever ing machine. The Pantastar can press the entire pair of he is speaking with a customer, labor costs are always pants, including the crease.” one of the major topics of the conversation: “They ask, He notes that the operator does not require the same ‘How can I increase my production?’ Or, ‘Will this save level of skill that someone using a conventional topper and me labor?’” legger press would, so it is much easier to find someone to Stites says his company’s name has been around for run this machine effectively. what seems like an eternity. “The company was actually “They are producing around 40 pair of pants per hour reborn in 1982, with a new ownership group, new business with consistent high quality,” Ilkowitz relates. “If the regumodel and a new manufacturing facility in Tampa, Fla. lar operator is out one day, another operator can step right We manufacture a full line of shirt units, drycleaning in and produce nearly identical numbers.” finishing, wetcleaning finishing and Michael “Stucky” Szczotka, co-owner, laundry presses.”

Troy, Mich.-based Poseidon Textile Owners that successfully maximize Care Systems, seems to agree when he their production are able to control notes that there have been many imtheir labor costs, Stites says. provements and innovations in finishing “We strongly advocate that each equipment in recent years. pressing station should have producOne of the most notable, he says, “is tion standards. The operators should with flatwork ironers. More and more be held accountable to adhere to the dry cleaners are installing them for standards.” quality ironing of sheets, pillowcases, An example of this, he relates, is tablecloths, napkins and more. This althat recently, a Unipress customer in lows dry cleaners to serve new revenue New Jersey replaced two traditionalsources, such as hotels, restaurants and Michael “Stucky” Szczotka, style shirt units that were operated by spas, for example. co-owner, Poseidon Textile four employees with two Hurricane “With improvement in ironers, operaCare Systems. (Photo: double-buck shirt units run by three tors can now go right from the wet wheel Poseidon Textile Care Systems) operators. to the ironer without having to condition His customer is now “exceeding over 185 shirts, and the goods in a dryer. This saves a lot of time!” with the previous equipment, he was averaging 180 shirts About her own drycleaning customers, Yuriko Tanabe, an hour with four employees.” vice president, European Finishing Equipment Corp./HiThe Hurricane features a touch-screen PLC that tracks Steam, based in Seacaucus, N.J., notes that her company’s real-time production, Stites notes. The current hourly most popular machine remains its SAM-451, a multiproduction, as well as the target rate, is displayed on the garment finisher for shirts, blouses, suit jackets and polo screen. shirts, whether laundered or dry-cleaned.

“Additionally, there is another highly visible display Started in New York City in 1977, with gravity feed that monitors production with color-coded green, which bottle iron and all steam iron, her firm around 1995 began means meeting the set standard; yellow, which indicates offering Italian tensioning machines and vacuum boards, within 70% of the standard; and red, which is ‘unacceptand later mini boilers. able.’ This is used to motivate and remind the operator to What’s new today? keep on task.”

“Electric shirt finishing equipment, like the Turbo-Jr. So what is Wesley Nelson, vice president of sales and (E), shirt finisher and CB-520 (E) collar and cuff press. the COO at Sankosha USA Inc., Elk Grove Village, Ill., We introduced them for those cleaners who do not have, seeing in drycleaner demand today? do not want, or are not allowed to have an industrial boil“Customers are inquiring more and more about tensioner,” Tanabe explains. ing equipment such as form finishers, pants toppers and “Our first customer was the laundry room at Lowes drycleaning presses. They are finding out Regency Hotel in New York City, who removed their (continued) 24

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www.americandrycleaner.com

3/20/18 11:44 AM

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To that same question, Stites replies, “Good question — that tensioning equipment benefits plants that are processand sometimes the best way to answer that is to compare ing garments by means of wet cleaning as well as dry it to a smartphone. Some people only use a phone to comcleaning,” Nelson says. municate with friends and relatives. Then there are others As an example, he says, “Recently, a Tensioning Form that it becomes an integral part of their daily life. The Finisher was installed at a plant in Sonoma, Calif. The more they use it, the more valuable it becomes.” equipment it replaced was an old Suzie. Both the plant Ilkowitz thinks that most drycleanowner as well as the presser noticed ing owners and operators understand on the first garment, which was a the technology in their equipment fairly men’s sport coat processed on the new well, but often they do not fully consider Tensioning Form Finisher, that the the day-to-day costs of owning and opgarment was basically ready for erating a machine. assembly.

“I recently spoke with someone who “Other than some light touch-up was certain that he did not want to buy while the garment was already on the a dedicated shirt-finishing machine behanger, the sport coat never touched cause he didn’t want to invest that much another press.” money in equipment,” he points out as Smart technology has come into an example. everything in our lives and it’s in our “After some conversation, I helped drycleaning machines today. him to understand that it is not so much As machines get smarter, where do Wesley Nelson, vice president the cost of the equipment at the time of you think this “smart tech” on the finof sales and COO at Sankosha purchase that was the most important ishing side is leading?

USA Inc. (Photo: Sankosha USA) thing, but the cost of operating the maNelson explains that the goal of chine every day that matters. smart tech, “as far as Sankosha is concerned, is to provide “When he realized how much money he was spending equipment that requires fewer touches on each garment by on labor to produce the quality and quantity of the shirts the operator. he needed to finish each week, it became clear that the “Due to the difficulty in finding experienced pressers, shirt-finishing machine wasn’t going to cost him a lot of the newer equipment requires less and less pressing expemoney. It was actually going to make him a lot of money.” rience, and shortens expensive training time.

In some ways, it seems to be a matter of viewpoint on “The smart tech is in the controls where the operator the owners’ long-term return in finishing. can tailor the type of press or time needed for each type of “So it’s not so much an issue of them understanding the garment. It must be simple and quick and easy to maintain technology of the equipment,” Ilkowitz relates, “as much as production.” the bigger picture of labor savings, consistency of quality, “Simple,” “quick,” and “easy” are words that come back and ease of training that requires more of a conversation.” more and more to describe today’s finishing needs. The Back to our dry cleaner Jess Culpepper in San Antonio, machines are geared toward users understanding and operTexas, who as the president of his company, naturally, will ating on a general level. But are they understanding? have the final word about finishing.

Culpepper notes that the new finishing equipment enterARE WE THERE YET? ing the market is certainly making it easier for operators to We see the flashing buttons. Hear the blast of air. But finish garments. we want to know how it all really works, too.

“These improvements could not have come at a better So the question is: Do drycleaning owners and operators time as it has become increasingly more difficult to find a understand the technology in their finishing equipment? finisher with experience.

Nelson says customers seem to have a very basic under“I am definitely a fan of making things easier and better, standing of the new finishing technology: “Enough so that so I am hopeful the equipment manufacturers continue to they can see the benefits of using tensioning equipment for improve their products, which in turn will help all of us in garments that have not been wet-cleaned. the drycleaning profession excel at providing our custom“We start up and train a large portion of our equipment ers with impeccably finished garments.” in the field. The owner and operators become familiar with Can’t think of a better way to wrap up this article than the machines very quickly with the operation, the controls, to repeat his words: “impeccably finished garments.” And and maintenance. Our controls are similar across our line now we are finished!

ADC of machines, which helps in a major way.”

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www.americandrycleaner.com

3/20/18 11:44 AM

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I N D U S T RY OB S E RVATI O NS

Wear the Dream A really unique slogan helps form a bond with your customers

E

very dry cleaner should have a slogan to go alongside its name.

“With all the things I have to worry about, you want me to spend my precious minutes creating a silly tagline?” you ask.

“That’s the stupidest piece of advice I’ve ever heard,” you might declare. “What a waste,” you could add. “What good does a slogan do? Just adding more BS will not win me one more customer.”

The only thing is, slogans do work.

A slogan adds to identity. A slogan creates a mental dream in customers’ minds, which helps them identify and bond with your store. A slogan is a way in, emotionally, for a new prospect to try your store.

A slogan helps give your emHoward Scott ployees a rationale to motivate themselves. It focuses your thinking about your business, particularly when considering marketing strategies. It unifies your promotional efforts.

A wonderful advertising aid in a sentence, a slogan helps breathe life into your whole enterprise.

John Deere is one of the most successful agricultural equipment manufacturing companies in America. Its slogan, “Nothing runs like a Deere” is probably one of the best slogans used today. Moreover, it has been in use for 155 years. I am not saying the slogan is the reason why Deere is one of the preeminent names in its industry, but it helps.

Why is the John Deere slogan so good? Consider that customers above all else want their tractors and lawn mowers to run well, and be trouble-free. The slogan hits at that need.

First, one visualizes a deer bounding effortlessly through the dale, and then one connects this smooth effortless flow to the machine.

Second, the words make the viewer think and parse out its double meaning. On one hand, it’s talking about a Deere tractor. On the other hand, it’s talking about the fleet-footed animal, a deer. It’s a clever amalgamation of the two.

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(Photo by Beth Solano/Unsplash

Third, it has a smooth-flowing cadence, almost like good song lyrics. It rolls liltingly in one’s mind, much like the Beatles lyric, “All you need is love.”

When I look around the marketplace, I see slogans such as “The quality cleaners,” “Serving customers for three decades,” “Your number one cleaner,” and the like. These are OK, but you can do better.

Make a memorable slogan that sticks in the customer’s mind long after their last visit. Think about what you’re selling.

You’re selling cleaning services — the processing to get clothes clean — that’s true. But so what? What do clean clothes mean? It means that the garments feel good to wear. But these garments not only feel good, they look good.

BEAUTY MATTERS Customers see themselves as sharply dressed, self-confident, and feeling good about themselves. So in a sense, you’re not selling clothes processing, you’re selling attractiveness. Just as John Deere is not selling a machine but rather is selling smooth, reliable performance.

So your slogan should focus on the end result: appearance. Here are some suggestions: • Erickson Cleaners’ “For the sharper look.”

• Saffler’s “Lookin’ good, day after day.”

• Quality Drycleaners’ “The million-bucks look.”

• Town & Country Cleaners and Laundry’s “Always looking your best.”

• Reading Drycleaners’ “Look great, every day.”

• Seth Bros. Cleaners’ “Where your (continued) www.americandrycleaner.com

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appearance is our business.”

Maybe you want to be clever with your words. Like the Deere slogan, you might want to make customers ponder over your slogan.

How about Fabric House’s “The image that can’t be fabricated”? The two similar words, fabric and fabricate, cause the customer to pause. What can’t be fabricated? So you patronize Fabric House.

Or Professional Drycleaners’ “Feel like you”? The customer thinks, “What does it mean, ‘Feel like you?’ Wait a minute, I know what it means. It means feel totally yourself in your clothes, feel like you belong in these clothes.”

The thinking makes you realize your true goal: to feel totally at ease in your clothes. So you patronize Professional.

And Goolby’s’ “Where beauty matters”?

This makes you think that dry cleaning is not really about beauty. “But, wait a minute. Yes, if truth be told, I am interested in being as beautiful, or attractive as I can,

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and, yes, my dry cleaner, Goolby’s, helps.” Alternately, the slogan could be, “Where appearance matters.”

These are just a few suggestions to stimulate thought.

Think about what you are all about and what you offer customers, and come up with your own unique slogan.

Your slogan needs to suggest a real benefit. You want the words to sound poetic, so they reverberate in the person’s mind.

You need the slogan to stick out in the marketplace and to call attention to your unique offering. Finally, you want your slogan to be memorable.

Put your slogan to use. Over time, incorporate it in everything customers and prospects see. Go through the ADC effort and create the perfect slogan for you.

Howard Scott is a former business owner, longtime industry writer and drycleaning consultant. He can be reached by writing him at Dancing Hill, Pembroke, MA 02359, by calling 781-293-9027, or via e-mail at dancinghill@gmail.com.

11/3/14 2:27 PM

www.americandrycleaner.com

3/20/18 11:39 AM

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S P OT T I N G T I PS

(Image by Pete Bellis /Unsplash)

Color-Solver Take steps to remedy your ‘altered-dye-color’ dilemma

Y

ou just knocked the color out of the dress.

It happens. You are focused on a mustard stain and following proper stain-removal protocol. You apply your tannin stain remover...and then the light blue color turns yellow where you applied your spotting agent.

There are times, with the best of intention, the spotter will “dig himself into a hole.” The choices are limited: pay the claim, deny responsibility, or find a course of action to restore the garment.

Here are some things you can do Martin Young to help remedy the problem.

Many dyes are sensitive to the pH of the chemical tool being used. That is the science.

It means that the color of the dye may not be gone, only altered. There is a solution, if you act quickly.

(Note: The term “pH” is a measurement of the hydrogen atom concentration, used to express the acidity or alkalinity of a solution on a scale of 0 to 14, where less than 7 represents acidity, 7 represents neutral, and more than 7 represents alkalinity.)

Pull the affected area over the vacuum nose of the board and flush the area with steam while at the same time applying an opposite-pH chemical tool.

If the color change happens when you applied the tannin formula (acid), steam and apply a protein formula (alkali). If the color change happens when you applied the protein formula (alkali), steam and apply a tannin formula (acid). It’s worth a try, and it will save your reputation and a potential claim.

When you “spot” an area with steam and rerun the garment without properly drying the area, dirt in the solvent will settle in the moist area, causing redeposition.

Redeposition remains the No. 1 drycleaner-caused problem in garment care. Uncontrolled moisture is the enemy in a drycleaning system. The moisture will attract the dirt removed from other garments in the drycleaning wheel. This dirt will appear as shades of brown or gray on the garment.

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It has been said that “an ounce of prevention is worth a pound of cure.” This is certainly true when it comes to redeposition.

Be sure all moisture left from wet-side spotting is dried when you choose to put that garment in the drycleaning machine. It is a good idea to take the added precaution of applying a leveling agent to the area steamed to handle any moisture that you do not detect. Wool can hold about 33% of its dry weight in moisture and not feel wet to the touch.

However, if redeposition does occur, you must deal with the result. When redeposition is a small area, it can be treated as an insoluble stain.

Apply an oily-type paint remover to lubricate the stain, then tamp the area over the solid portion of the board to loosen and remove the stain. Then rerun the garment to finish flushing away the soil.

There should be a complete change of solvent in the wheel every minute. When that time extends past a minute and a half, you run the risk of general redeposition over the entire load.

With the increased number of plants switching to emerging solvent systems, some operators insist on running shortened cycles in the name of productivity. This leads to inefficient cleaning and loosened dirt being redeposited on the entire load rather than on the filter system.

Some operators might not use a good detergent in the wheel in the name of saving money. One of the many advantages of a drycleaning detergent is to help hold soil in suspension until it can be carried to the filter and not be left on the garments.

Proper filtration is the factor that allows the operator to constantly reuse the solvent. The convenience (continued) of modern filtration systems often leads www.americandrycleaner.com

3/20/18 11:36 AM

“Not only did I reduce my assembly staff from 2 people to 1, I also noticed significant reduction in mark in labor costs as well.The opportunity for human error has been vastly reduced. I should have switched years ago when Brett first spoke with me!!”

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S P OT T I N G T I PS

to the temptation of neglecting proper maintenance of filtration.

You don’t wash laundry in a mud puddle, and you can’t dry-clean garments if the solvent is the color

of your morning coffee.

Overloading your drycleaning machine reduces solvent penetration and eliminates the necessary drop in the garments to give proper

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mechanical action in the wheel. Reduced solvent flow and reduced mechanical action will result in sub-par cleaning; streaks and swales; and, in many cases, general redeposition of soils.

Dye transfer can be the result of many poor decisions and oversights.

Proper classification of garments will reduce the chance of a navy garment transferring dye to a separate pastel garment in the load.

Proper detergent and proper run times will allow the dye that is loosened from garments to be carried to the filtration system or the still, as opposed to being transferred to another garment in the load.

When you do realize that you have dye transfer from a load, the proper protocol is to inspect each piece immediately, and rerun any piece that shows evidence of fugitive dye.

For those items that do not respond to the second cleaning cycle, a dye stripper may be necessary. In some cases you will be able to use a bath, but for small areas, a cotton swab or a wooden toothpick can be used for the pinpoint application of a reducing bleach/dye stripper.

Knowing various methods to prevent a problem and ways to correct a problem created by your staff can and will save your reputation and your pocketbook.

ADC Martin L. Young Jr. has been an industry consultant and trainer for 20 years, and a member of various stakeholder groups on environmental issues.

He grew up in his parents’ plant in Concord, N.C., Young Cleaners, which he operates today. Phone: 704786-3011, e-mail: mayoung@ctc.net. www.americandrycleaner.com

3/20/18 11:36 AM

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3/21/18 12:51 PM

A R O U N D T HE I N D U ST RY

FabriClean Supply named ZIPS Supplier of the Year FabriClean Supply, based in Little Rock, Ark., with warehouses in a dozen states in the central, southeastern and southern United States, was named ZIPS Supplier of the Year for 2017 at the annual ZIPS franchisee meeting last fall, FabriClean writes.

“This is a yearly confab of all 70 franchisees and ZIPS corporate management,” says Orville Johnson, vice president of sales for FabriClean Supply.

They award the top performers in their brand, he states, for customer service, number of pieces processed, and other categories. They also award various vendors that have been a part of helping the brand grow over the past year, he explains.

Original equipment manufacturers insist on being...

shouldn't you?

800-323-0143 www.fhbonn.com customerservice@fhbonn.com

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At the annual ZIPS Cleaners franchisee meeting in Greenbelt, Md., FabriClean Supply was named Supplier of the Year for 2017. Accepting the award for FabriClean Supply is Dwayne Gwaltney (left), salesman, and Orville Johnson, vice president of sales. (Photo: FabriClean Supply)

Davis now VP of sales at White Conveyors White Conveyors Inc. recently promoted Bob Davis to vice president of sales. “Bob will lead White and Speed Check Conveyor’s North American sales effort,” the garment-handling equipment firm reports.

“Bob is a 25-year veteran of the company,” it continues, “who has worked his way up the corporate ladder from engineering design, project design and management, industrial sales and, most recently, as sales director for the commercial laundry market.”

Davis has represented both White and Speed Check at organization events, the firm notes, and looks forward to participating Bob Davis in future gatherings and meeting more people in the drycleaning industry: “I am excited to work with our talented market directors and regional sales managers to grow the White Conveyors and Speed Check Conveyor market share,” Davis says. www.americandrycleaner.com

3/20/18 6:57 PM

Minneapolis is ‘perc-free’ Earlier this year, Minneapolis, Minn., reports it became “the first city in the nation to go entirely perc-free as the last dry cleaner switched over to a safer process.”

With help from the City of Minneapolis, the Minnesota Pollution Control Agency, East Isles Resident Association and Lowry Hill East Neighborhood Association, Osman Cleaners switched its machines over from using perchloroethylene — commonly known as “perc” — to a process using clean solvents safer for employees, neighbors and customers.

Dan Miller, CEO of Mulberrys Garment Care, a local drycleaning operation in Minneapolis, with other The Minneapolis skyline at night. The city says it locations in Minnesobecame “perc-free,” with ta as well as the San the last dry cleaner there Francisco Bay area, switching over. (Image licensed by Ingram Publishing) shares his thoughts

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about the news: “I think it’s fantastic. As you know, Mulberrys was one of the first cleaners to be perc-free since our inception, and we’re proud of the fact that we can be a part of these positive changes in our industry.”

Alliance refreshes brand Alliance Laundry Systems, which describes itself as the world leader in commercial laundry products and solutions, has unveiled a new mission statement, logo and website, it reports.

CEO Michael Schoeb describes the brand direction as “refreshing our image to reflect the world-leading company we are.”

The company’s new mission statement reads: “We make the world cleaner as the premier provider of laundry solutions. We deliver leading performance through our exceptional team, unmatched quality and our commitment to innovation.”

Alliance also updated its brand logo with a cleaner, more modern design, it notes, and a new website.

“These enhancements position the company’s premium brands — Speed Queen®, UniMac®, Huebsch®, IPSO® and Primus® — as global industry leaders,” it writes.

ADC

3/6/18 1:31 PM

American Drycleaner, April 2018

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3/20/18 6:57 PM

2018 RATES: One- to five-time rate: $2.15 per word, boldface $2.25 per word. Minimum charge: $25.00 per ad. Call or write for our three- and 12-time rates. If box number is used,

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3/21/18 9:21 AM

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Commercial Coils . . . . . . . . . . . . . . . 39 Dajisoft. . . . . . . . . . . . . . . . . . . . . . . . 11 DeLux Cleaners . . . . . . . . . . . . . . . . . 34

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European Finishing Equipment . . . . . 29

Poseidon Textile Care Systems . . . . . 15

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Royal Basket Trucks . . . . . . . . . . . . . 37

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FH Bonn. . . . . . . . . . . . . . . . . . . . . . . 36

Garment Management Systems . . . . . 33 Global Business Systems . . . . . . . . . . 30 GreenEarth Cleaning . . . . . . . . . . . . . 27

Realstar . . . . . . . . . . . . . . . . . . . . . . . 31 Sankosha USA . . . . . . . . . . . . . . . . . . 17 SMRT Systems . . . . . . . . . . . . . . 19-22 SPOT Business Systems . . . . . . . . . . . 7

Iowa Techniques . . . . . . . . . . . . . . . . . 5

Transworld Business Advisors . . . . . 38

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American Drycleaner, April 2018

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3/21/18 9:21 AM

W R I N KL E I N T I M E

Cottontail Caper 10 YEARS AGO. An unexpected drop in retail sales in February is signaling recession to many market-watchers. Sales dropped 0.6%, the Commerce Department reports, a reversal of the 0.4% rise seen in January and far from the 0.2% increase analysts expected. Spending on automobiles led the decline, along with restaurant receipts, which saw a 0.4% drop. Excluding new cars, sales slipped 0.2%. Consumer spending is watched closely, since it accounts for roughly two-thirds of total U.S. economic activity.

35 YEARS AGO. This report just in from the Neighborhood Cleaners Association: “NCA tested two washable suits some time ago. One was a Haggar, the other was a Levi. The Levi suit performed poorly but the Haggar looked surprisingly good after six washings. The tester has continued to wear the Haggar suit periodically for the last year. The suit has been dry-cleaned only and professionally pressed. It has developed a severe pilling problem even with the gentler process of dry cleaning.

It has required periodic shaving with a safety razor in order to look presentable. NCA stated originally that if the dry cleaner made sure he was doing a quality job, that the currently available washable men’s suit presented little threat to the dry cleaner. We believe that this evidence supports our statement.”

50 YEARS AGO. Cottontail Caper. Free advice to all cleaners in New York City and northern New Jersey: Brush up on your procedures for removing bunny fuzz from tuxedos. The senior class of Rutgers University has votes to hold its prom this spring in the New York Playboy Club. … Girl-watchers lament. Dame fashion bows to no man — not even the girl-watcher. Those delightful mini-skirts, alas, seem to be on the road to obsolescence. Newest thing on the fashion scene is the midi-skirt, which comes down to mid-calf. According to men, it is not flattering to any woman. But since when has mere male opinion been able to stop — or even impede — the march of fashion? And, after all,

where else could skirts go but down? … In an effort to combat the rising cost of producing free road maps, an oil company in Indiana is selling advertising space around the edges of its maps. Costs range from $150 per year for space April 1968 bordering local maps to $2,000 annually for space on maps with statewide coverage. The idea of hitchhiking a promotional ride on an item that goes to potential customers is nothing new. We’ve had it on shirt-board advertising in the laundry industry. But have you ever thought of selling that valuable space on your cleaning orders for another business in your shopping area? Or, more to the point, making it work harder for you?

75 YEARS AGO. Don’t forget the scrap! Last month’s article, Help the Industry Get in the Scrap, pointed out that cleaners now have a chance to join in a concerted scrap drive being made by the drycleaning and laundry industries. Cleaners should take care to get full credit for all the scrap metal they turn in. They should fill out the scrap credit certificate with their signature and the signature of the scrap dealer, and mail it to the Laundry & Dry Cleaners Machinery Manufacturing Association. This central office for the industry will in turn make a monthly report to the War Production Board in Washington. This is not strictly a “drive” but a month-to-month program for dragging out of hiding all the slacker scrap which every plant in our industry ADC can find — for the duration of the war.

— Compiled by Tim Burke, Editor

To read more of American Drycleaner’s chronicling of the industry over the years, visit www.americandrycleaner.com.

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www.americandrycleaner.com

3/20/18 11:30 AM

PARKER BOILER’S “WATER TUBE ADVANTAGE” #1

WHY WATER TUBES ARE BETTER BOILER EFFICIENCY. The Parker is one of the most efficient boilers on the market today.

The 8 to 12 pass water tube design provides a much larger heating area to maximum heat transfer compared to tubeless designs.

LONGER LIFE. Our tubes are double the thickness of standard tubes and our steam drum at 1/2” is 50% thicker to resist corrosion, the tubes flexibly expand and contract to prevent warping and leaking, and can be easily flushed instead of manually cleaned. Some Parker Boilers have been in continuous service for 40 years without experiencing a service problem.

SAFETY. The heavy construction and the flexible design make it one of the safest boilers in the world. The low water volume of the Parker design stores much less pressure energy than tubeless designs so explosions are highly improbable. To our knowledge, no Parker has ever exploded, even when injected with cold water. Please don’t try that with a tubeless boiler.

VARIABLE OR MODULATING FIRING. All Parker Steam Boilers* are provided with either full modulation or variable firing to prevent cycling and save fuel. The majority of tubeless boiler manufacturers provide only on-off firing or LHL as standard. *Except model 103-9.5 LA. Available as an option on 9.5L and 15L.

Parker Boiler Company • 5930 Bandini Boulevard, Los Angeles, CA 90040 Phone (323) 727-9800 • Fax (323) 722-2848 • www.parkerboiler.com

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3/8/18 8:57 AM

The Evolution of Clean Join these satisfied customers...

Hear what they have to say...

“This is my third Columbia, they never cease to amaze me.

Each generation gets better and better with their engineering design and maintenance. It puts this end of my business on cruise control!”

~Kurt and Drew Skasik, Skasik’s Quality Dry Cleaners “Ten days ago we made the transition from a Columbia perc machine to a Columbia SENSENE machine. Having been a perc operator for so long, I was very nervous about making the move.

Fast forward 10 days, I can honestly say I am very happy with the purchase! The learning curve is minimal, the solvent does the job as advertised, we are down to 4 spotting chemicals, the running cycle is just a little bit longer than perc, the clothes come out soft and the colors are vibrant. And when you open the door at the end of the cycle, instead of getting a blast of perc, you get a pleasant and refreshing smell.”

“I’ve been in the drycleaning business for 28 years, always using perc. I have been searching for an alternative solvent for the past two years. After researching Sensene, visiting plants running with Sensene for the past few months, it has been beyond my wildest expectations. It’s better than perc! As the owner of Ruthie’s Cleaners, Owasso, MI, I am a hands-on operator and the one that has always done the cleaning. This solvent is just phenomenal. This is my second Columbia machine. In 23 years Columbia has always been the leading company in technology and my new Columbia is a testament to that fact.”

~Robert Marks, Ruthy’s Cleaners

“Having finally bought my Columbia, I can honestly say I’ve entered the 21st Century. This machine produces exceptional cleaning and is efficient, whites are white and I don’t have to worry about anything after I hit Start. My only regret is having waited so long!”

~Craig Ford, Owner/Operator, SeaBreeze Cleaners

~Mike Ingalls, Iron Mike’s Cleaners

The new solvent based on modified alcohols

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1/17/18 10:52 AM