American Drycleaner - March 2015

© Copyright 2015 American Trade Magazines All rights reserved.

® March 2015

‘One Industry.

One Stage.’

Clean Show makes Atlanta return after 28 years

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drycleaner drycleaner A M E R I C A N

March 2015

Vol. 81, No. 11

FEATURES

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DEPARTMENTS

Pre-Inspection Talk of The Trade Management Strategies Network or Seclusion?

Diana Vollmer

4 6 36

Spotting Tips Better Habits for Better Business Martin Young

44

Classified Advertising Advertiser Index Around the Industry

46 47 48

(Cover Photo: ©2005, Kevin C. Rose/AtlantaPhotos.com)

18

‘One Industry. One Stage.’

A preview of the Clean Show, which returns to Atlanta next month for the first time since 1987

12

Clean Show Exhibitor Listings Some 390 companies and organizations have reserved exhibit space as of press time

32

Clean Show Seminar Schedule Approximately 40 hours of educational sessions are on agenda for the four-day show

38

New Union Election Rules Woodruff Imberman, Ph.D., analyzes new NLRB rules and explains what they mean for you

42

World-Class Customer Experience To build such a thing, John DiJulius advises NCA/DLI attendees to walk in customer’s shoes

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Good luck!

www.americandrycleaner.com

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Ramenofsky and money on those over priced POS Boston Cleaners Dan Loesher Sunshine Cleaners

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P RE - I N SP E CT I O N

Clean 2015: Give Me an A-tlanta N

ext month’s Clean Show will mark my eighth writing about the textile care industry, and my first ever in Atlanta.

Just like every other edition before it, Clean 2015 promises owners and operators of drycleaning businesses a rare opportunity: the chance to see and inspect the newest high-tech equipment and systems all under the same roof.

Unlike Las Vegas and New Orleans, which have become frequent Clean Show stops, it’s possible only a small share of the industry recalls Bruce Beggs the last time the event convened in Atlanta (it was 1987).

A steam system in the Georgia World Congress Center and a vibrant downtown full of attractions await this

Publisher Charles Thompson 312-361-1680

National Sales Director Donald Feinstein 312-361-1682

cthompson@ATMags.com

dfeinstein@ATMags.com

Editorial Director Bruce Beggs

Digital Media Director Nathan Frerichs

312-361-1683

312-361-1681

bbeggs@ATMags.com

nfrerichs@ATMags.com

Production Manager Roger Napiwocki

Main: 312-361-1700 Fax: 312-361-1685

year’s attendees (we’ll have much more to report about the host city’s hospitality and tourism in April’s Atlas of Atlanta feature).

The official Clean Show hotels are within walking distance of the convention center, but there will be free shuttles available to transport the weary at the end of a day spent on the show floor covering approximately 195,000 net square feet.

Whether you’ll be visiting for business, for pleasure, or both, this Clean 2015 Guide has all the information you’ll need to navigate the April 16-19 event.

Exhibitor descriptions, a show floor map, the schedule of 40-plus hours of educational sessions, and more await you in these pages.

Armed with this special issue, and a pair of comfortable walking shoes, you’ll have everything necessary to make ADC your Atlanta visit a Clean getaway to remember.

Advisory Board Steven Dubinski Mike Nesbit Herron Rowland Fred Schwarzmann

Subscriptions 630-739-0900 x100 www.american drycleaner.com

Contributing Editors Carolyn Nankervis Howard Scott Diana Vollmer Martin Young

American Drycleaner (ISSN 0002-8258) is published monthly except Nov/Dec combined. Subscription prices, payment in advance: U.S., 1 year $39.00; 2 years $73.00. Foreign, 1 year $89.00; 2 years $166.00. Single copies $7.00 for U.S., $14.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Drycleaner, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 81, number 11. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661. Charles Thompson, President and Publisher. American Drycleaner is distributed selectively to: qualified dry cleaning plants and distributors in the United States. The publisher reserves the right to reject any advertising for any reason. © Copyright AMERICAN TRADE MAGAZINES LLC, 2015. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Drycleaner does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Drycleaner or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

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TAL K OF T HE T RA D E

Survey: Selling to ‘Selfie Generation’ educational session garners biggest pre-Clean buzz

M

ore than 41% of dry cleaners responding to February’s American Drycleaner Your Views survey say they are planning to attend Clean 2015 in Atlanta, while another 24.7% are unsure at this point.

Approximately 34% of those responding to the unscientific survey say they will not be attending the biennial event slated for April 16-19 at the Georgia World Congress Center.

Asked about the biggest factor in favor of attending (whether they were personally planning to attend or not), 45.2% of respondents named “exhibits of equipment and supplies.” Roughly 8% listed “networking and socializing” as the chief factor, 6% look to Clean for its “educational sessions,” and 4.8% are most drawn to “combining business and pleasure.” For a sizable portion (35.7%), “It’s all of the above.”

Clean returns to a four-day format after trying out a three-day schedule in 2013. More than half of respondents (52.4%) are “indifferent” about this change, and 38.1% are “OK” with it. Just 9.5% “don’t care for this change.”

Among dry cleaners who do not plan to attend this year’s event, 40.8% “can’t spare the time,” 30.6% “can’t afford the cost,” and 10.2% have “made other plans.”

The remaining 18.4% have “other” reasons, some of which include earlier-than-usual show dates, or a belief the event is “geared mostly to industrial” laundering.

Among the six educational sessions being sponsored by the Drycleaning and Laundry Institute (DLI), How to Sell to the #SELFIE Generation is garnering the most pre-show interest among respondents, at 36.6%. Other popular topics based on our survey results are Success = More Than Just Drycleaning (26.8%), Is Great Customer Service Worth It? (11.0%) and Policing Employee Policies (11.0%).

While American Drycleaner’s Your Views survey presents a snapshot of trade audience viewpoints, it should not be considered scientific; percentages may not add up to 100% due to rounding.

Subscribers to American Drycleaner e-mails are invited each month to participate in a brief industry survey they can complete anonymously. The entire trade audience is encouraged to participate.

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CLEAN SHOW PREVIEW

By

‘One Industry.

One Stage.’

Clean Show makes Atlanta return after 28 years

(Photo: © 2015, James Duckworth/AtlantaPhotos.com)

By Carlo Calma

P

rofessionals from all facets of the textile care industry will convene once again April 16-19 for the biennial World Educational Congress for Laundering and Drycleaning—better known as the Clean Show.

“I’m anxious to see what this time slot in April will do,” says John Riddle, president of Riddle & Associates, the show’s management company.

“Atlanta is a good city, [and] I think people are going to find out a lot of positive things are going on around here.”

RETURN TO ATLANTA In its 38th year, the convention makes a return trip to Atlanta, some 28 years since the city last hosted the show in 1987.

This year’s theme is “One Industry. One Stage.” The Georgia World Congress Center (GWCC) provides the platform.

This will be the third time the GWCC plays host to Clean (it also hosted in 1981), particularly as recent renovations to the center can accommodate the show’s size and unique utility demands.

A new steam system has been installed at the center, covering approximately 125,000 square feet of exhibit

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American Drycleaner, March 2015

space, according to Riddle & Associates.

“The Clean Show features working equipment and uses more steam than any other trade show in the world,” the company explains, as an equivalent of about 100 neighborhood drycleaning establishments are built on the sprawling exhibit floor. “[The show takes] the entire textile care industry, from the coin-operated stores to your huge commercial laundries, and everything in between in textile care, [and] we put them all together all on one stage. We’re all here,” says Riddle of the show’s theme.

“I can’t tell you that I see any trends different than what we’ve seen in the past [but] we’ve got some new companies coming and I think we’re going to have a great show,” he adds.

Clean 2015 is set to take place in Building B of the convention center, in halls B2 to B5, with an anticipated total exhibit space encompassing approximately 195,000 net square feet, according to Riddle & Associates.

This year’s show sees another return, as the exhibition reverts to its traditional four-day format, after Clean 2013’s shortened three-day schedule.

Distributors will have exclusive early access to the show floor beginning 8 a.m. on Thursday, April 16, with the show opening to all attendees at 10 a.m. and running until 5 p.m. www.americandrycleaner.com

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Show hours for Friday fessionals in the industry and Saturday are 9 a.m. to this year with more than 40 5 p.m., while Sunday has hours of educational sesThe largest classroom in this a shorter schedule: 9 a.m. sions. (See article on page industry is the exhibit floor. You to 3 p.m.

32 for full details.) can see things work.

The 2013 show, hosted For Riddle, the show’s by the Morial Convention various educational op–– John Riddle, Riddle & Associates Center in New Orleans, portunities is one of the attracted 10,300 industry highlights of attending the professionals, including Clean Show.

1,663 people from 83 countries outside of the United “Education is key to the success of anything,” he says.

States, according to Riddle & Associates.

“If you’re in this business, there’s a need for you to be here if you want to be in this business and want to grow.”

A CLEAN HISTORY Educational opportunities occur not only in the show’s Named 112th among 2013 Trade Show News Netclassroom sessions, but on the show floor, as well. work’s Top 250 Trade Shows, the Clean Show is the “The largest classroom in this industry is the exhibit largest textile care exposition in the world that features floor. You can see things work. You don’t just come up working equipment, says Riddle & Associates. and look at pictures … You can compare [equipment],” The show traces its roots back to the mid-1970s, when says Riddle. industry manufacturers and suppliers found exhibiting Faced with plenty of exhibits and activities, managing shows annually was costly. Interest in consolidating into one’s time at the Clean Show can be quite challenging. one biennial industry-wide show was expressed, and as To help with this, Riddle & Associates is again ofa result, three associations collaborated for a 1975 show fering a Clean Show app for use on all smartphones, they called the Clean Show. “allowing attendees to virtually connect with exhibitors, Three additional sponsors joined, eventually forming organize their day and navigate the show floor.” the World Educational Congress for Laundering and Those without smartphones can also create an account Drycleaning in 1977, giving birth to the Clean Show on the “My Briefcase” feature on the show’s website. with which the industry is familiar today.

Attendees can view and print the show’s floor plan, as Current show sponsors include the Association for well as browse the show’s list of exhibitors and select Linen Management (ALM), Coin Laundry Association which companies they’d like to include in their itinerary.

(CLA), Drycleaning & Laundry Institute (DLI), Textile Riddle & Associates has once again established a “CyCare Allied Trades Association (TCATA), and the Texber Café” at this year’s show where attendees can check tile Rental Services Association of America (TRSA). their e-mail.

In 1992, the show (which was being managed by the CLA) had grown in size and stature, leading sponsors to REGISTRATION INFORMATION seek counsel with professional show management, acAttendees can pre-register for the show online and cording to Riddle & Associates, who was then hired to take advantage of the $99 per person fee until March 31. produce Clean ’93.

After that date, it will be necessary to register on-site The move was a “natural fit,” the company says, as at a cost of $149 per person.

John Riddle had worked with the Clean Show’s operaOn-site registration hours will be 1-5 p.m. Wednestions since 1981. day, April 15; 7 a.m. to 4:30 p.m. Thursday, April 16; 7:30 a.m. to 4:30 p.m. Friday, April 17; 7:30 a.m. to 4 NETWORKING & EDUCATION p.m. Saturday, April 18; and 7:30 a.m. to 2 p.m. Sunday, Riddle & Associates explains that, according to Clean April 19.

Show surveys, 94% of attendees are business owners, The show is offering special discounted rates at a vaexecutives or managers. riety of hotels in downtown Atlanta, but time is short.

Riddle & Associates anticipates more than 400 exhibiReservations for official Clean 2015 hotels can be made tors at this year’s show. At press time, 387 companies on the show’s site through March 13. were listed on the show’s site. (For a complete listing of For full registration and show information, visit www. exhibitors, turn to page 12.) cleanshow.com.

ADC The biennial show not only provides an arena for networking and business opportunities, it also presents proCarlo Calma is editor of sister publication American Coin-Op.

“

”

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EXHIBITORS

2015

ATLANTA —The following companies and organizations have reserved exhibit space in the Georgia World Congress Center for Clean 2015 as of Feb. 14, according to show manager Riddle & Associates.

The list totals approximately 390 exhibitors at press time; it’s possible that more exhibitors will be added in the final weeks leading up to the April 16-19 event.

Where available, the descriptions of products and/or services provided here are general in nature and should not be considered all-inclusive.

Listings are subject to change without notice. Check www.cleanshow.com for any updates.

A o ABS Laundry

2856 Business Solutions Route accounting, garment tracking and linen management software and systems.

o Absorbcore

Urinal and commode mats.

o ADI American Dawn

3368

Textile products for food and beverage, lodging, healthcare and industrial markets.

820

o Air World Inc.

2506 Pads, covers, mesh net bags and other supplies for dry cleaners and laundries.

o Albatross USA Inc.

Drycleaning chemicals and detergents; compressed air equipment; spotting boards and kits; steam generators.

Route accounting software for the textile service industry.

o A.L. Wilson

2606 Chemical Co. Stain removers and other chemicals for professional dry cleaning and laundry use.

o American Changer

3706 Bill changers, bill breakers, token dispensers, ticket dispensers and card dispensers.

o American Coin-Op

2857 Trade magazine and website for self-service laundry owners.

o American

2857 Drycleaner Trade magazine and website for drycleaning businesses and suppliers.

o American Dryer

Corp.

Dryers for coin-operated, on-premise and industrial laundry facilities.

2048

534 Textile Association (ARTA) Trade association promoting awareness of and appreciation for reusable textiles.

o American Textile

Systems Bed linen and pillows; terry towels and bath products; sheeting; and miscellaneous textiles and toilet paper.

o American Laundry

3357 Products Pads, covers, belts, belting and accessories for feeders, folders and flatwork ironers.

3853

521

2857 Magazines Publisher of American Coin-Op, American Drycleaner, and American Laundry News.

3915

o AMS Products/

3570 Object Design Nylon, cotton, mesh, polyester, biohazard and barrier laundry bags.

o Angeline Group

Ltd. Healthcare and hospitality textiles and other products.

3261

o AquaRecycle

3433 Laundry-wastewater recycling systems and dryer heat-recycling system.

o ArbelSoft

Point-of-sale computer software for dry cleaners and coin laundry operators.

o ARCO/Murray

2061 Natl. Construction Co. Design/build contractor focused on the laundry industry.

o ArtiClean Ozone

3143

o ASCO Numatics

1806

Laundry Systems Ozone laundry systems.

Fluid-control and fluid-power products.

o Association for

o American Trade

Health mats.

2857 News Trade magazine and website for managers and administrators of institutional/on-premise laundries and textile rental companies (commercial, industrial and linen supply).

Systems

o American Reusable

o Amethyst

o American Laundry

o American Laundry

Consulting and engineering company specializing in commercial laundry consulting, plant layout/design, process mechanical systems, equipment installations, and more.

425

533 Linen Management SPONSOR: Nonprofit educational association for laundry/linen managers from hospitals, hotels, nursing homes, correctional facilities, government institutions, management companies, and commercial laundries.

o Association of

941 Wedding Gown Specialists Nonprofit trade association for members specializing in wedding gown cleaning, preservation and restoration.

o Automation

3519 Dynamics Automated sorting, counting and weighing equipment for various laundry applications.

o Autovalet Systems

3676 LLC Automated uniform and scrubwear dispense and return systems.

3045

o Alcoa Wheel

418 Products Aluminum wheels and accessories for the commercial vehicle market.

o Alliance Laundry

1810 Systems Commercial laundry equipment and services under the Huebsch®, IPSO®, Primus®, Speed Queen® and UniMac® brand names.

o Alliant Systems 12

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EXHIBITORS o AWOIS

Ozone laundry systems.

2015

B

o

o B&C Technologies

1011 Commercial and industrial washer-extractors, dryers, ironers and finishers, and OEM parts.

o B&G Lieberman

4022 Co. Inc. Sewing supplies, replacement buttons, sewing machines, boilers, irons and vacuum pressing boards.

o Beck’s Classic

3460 Reusable incontinence care products, including bibs, clothing protectors, underpads, briefs and diapers.

o BeCreative 360

Marketing and promotions for dry cleaners.

o Big Bill

Flame-Resistant Protective Apparel Workwear apparel for the uniform market.

3464 LLC Commercial linens for the healthcare, hospitality, textile rental and retail markets.

o Caled Chemical

3276 Specialty cleaning products for professional dry cleaners and laundries.

o Card Concepts Inc. 1210 Automated systems for Laundromats to handle cash collections, employee management, equipment service, and store marketing.

o Cart & Supply Inc.

410

o Centurion Medical

855

Products Soiled-linen collection system and liner recycling program.

o bizzie

3777 Drycleaning franchise focused on locker delivery service.

o Century Place

Apparel Rental-friendly and direct-sale knit shirts.

o BLC Textiles

3159 Wide variety of imported textiles for the textile rental industry.

o

Bobco Systems Inc. 3952 Material-handling systems for laundry operations.

o BOWE Textile

Cleaning GmbH Drycleaning equipment.

3576

CACO 3344 Manufacturing Corp.

Coin laundry furnishings, including folding tables, seating, clothes-hanging racks, and custom bulkheads.

o Calderon Textiles

853

606

Parts washing systems and solvents.

C

3723

o

4056

o Chem-Tainer Ind./

Maxi-Movers Laundry and linen carts, trucks, tables and hampers, and chemical storage tanks.

1040

1032

1632 Flatwork linen separating, feeding, ironing and folding systems.

o Chief Clean

3360 Commercial janitorial dust mops and wet mops, handles and frames.

o Christeyns Laundry 3665 Technology LLC Laundry detergents, sanitizers, dosing systems, and water and energy management equipment.

o Church & Dwight

3257 Co. Inc. Laundry detergents and chemicals.

o Clayton Industries

1256 Steam boilers, feedwater treatment systems, boiler chemicals, and hydro steam cleaners.

o Clean Cycle

3925

Systems Filters, a div. of TQI LLC Lint filtration systems.

Systems Point-of-sale software systems for dry cleaners.

o Cleaner’s Supply

®

Wide range of drycleaning products.

3144 Waxes, lubricants, belting, ribbons, guide tapes, pads, covers and aprons for flatwork ironer and folder systems.

o CMV Sharper

o Chicago Dryer Co.

o Cleaner Business

Chandler Machine 4010 USA LLC Industrial sewing machines for dry cleaners and laundries.

o ChemFree Corp.

o Clenacorp

525

3865

2611 Finish Inc. Commercial cylinder ironers and combination ironer/folder/stackers.

o Coin Laundry

740 Association SPONSOR: Not-for-profit trade organization representing member coin laundry owners, equipment manufacturers and distributors.

o Colmac Industries

2649 Tunnel finishers; shirt and pant presses; hangering systems; and other products related to the commercial laundry, drycleaning and apparel industries.

o Columbia/ILSA

2532 Machines Corp.

Drycleaning machines, metal degreasing machines, and conveyors.

o Commercial Coils

Inc. Replacement coils for laundry and drycleaning equipment.

420

o Compassmax/

515 Maineline Computer Systems Software and computer systems for dry cleaners.

o Computer

Connections Inc. Point-of-sale/management

3160

o Braun

2232 Batch tunnel washing, conventional washing, material-handling, drying, and finishing equipment.

o Brim Laundry

2548 Machinery Co. Inc. Washer-extractors, large-capacity dryers, and touchscreen control systems; OEM replacement parts and supplies.

o Brooks-Waterburn Insurance services for coin laundries.

1507

(Photo: ©2013, James Duckworth/AtlantaPhotos.com)

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EXHIBITORS

2015 Manufacturing Co. Inc. Cloth-roll towel cabinets, paper dispensers, towel-processing equipment, and microfiber products.

computer systems for dry cleaners.

o Computer Software

949 Architects Software systems for managing route, healthcare, hospitality, garment, and dust control laundries, as well as linen tracking tools for hospitals, hotels and casinos.

o Computer Systems

1207

o Computype

3945

Software systems for dry cleaning, garment tracking and uniform rental.

Heat-seal labels and related equipment.

o Conni

4036 Reusable incontinence management, linen and mattress protection products for hospitals, long-term care and hotels.

o Consolidated

International Corp.

Industrial laundry machines, parts, textiles and supplies.

o Consolidated

Laundry Machinery Industrial dryers, shuttle conveyors, and mat rollers.

2769

2560

o Continental

3111, 3119 Girbau Inc./ Girbau Group Laundry equipment for vended, onpremise and industrial laundries.

o Cost-Less Parts!

3719 Replacement parts for commercial laundry and drycleaning equipment, focusing on coin laundries.

o Covers Etc. Inc.

3176

Pads and covers for garment-finishing equipment.

o CRDN

3776 Drycleaning franchise focused on garment and textile restoration services.

D

o Datamars Inc.

Radio-frequency identification (RFID) products for laundry and textile rental applications.

o Dexter Laundry Inc. 1316 Washers, drying tumblers, card systems, and equipment financing.

o

Diamond Chemical 1041 Co. Inc. Laundry detergents, chemicals, dyes, and chemical injection systems.

o Dickies

1055

Occupational Wear Workwear designed for industrial laundries, uniform dealers and ASI distributor industries.

o

2860

o Eastern Funding

LLC Small-business financing for Laundromats and drycleaning businesses.

1407

o Ecolab

2732 Laundry detergents and chemicals, consulting services, dispensing systems, and wastewater treatment.

o EcoTex

Ozone laundry systems.

1149

o EDRO

1033 Industrial washer-extractors, tumbler dryers, and ozone laundry systems.

o

o Ekostar Textiles

3070

o Ellis Corp.

1049 Water Systems Water heaters, water softeners, and storage tanks.

Computer Systems) Point-of-sale software systems for dry cleaners.

EKM Management 4072

1018 Washer-extractors, tunnel washing system, dryers, ironers, feeders, folders, rail systems, conveyors, system controls, heat exchangers, stack economizers, water heaters and wastewater treatment.

o Encompass

2965 Group LLC Sheeting, blankets and terry flat goods; incontinence pads and briefs; operating room and surgical linens; and patient and staff apparel, uniforms and lab coats.

o Energenics Corp.

911 Wet- and dry-type lint filters for dryer exhaust, and vacuum systems for lint collectors.

o Ensign Emblem

4040 Emblems, screen-print transfers and direct embroidery for industrial laundries.

o EnviroForensics

3371 Environmental engineering services for the drycleaning industry.

Diversified Plastics 2676 Custom and standard materialhandling carts and plastic storage containers.

o Dow Chemical

2868 Perchloroethylene drycleaning solvent and specialty chemicals.

o Doxon Mfg. Co.

1155

Commercial laundry equipment parts.

o Drycleaning &

832 Laundry Institute SPONSOR: Trade association representing member dry cleaners, launderers and wet cleaners.

o Duncan Fabricating

506

415

Co. Inc. Coin laundry bulkheads and commercial appliance outlet centers.

2968

o Durable Superior

o Darman

4051

o Dynaric Inc.

Casters Casters and wheels.

Non-metallic strapping

American Drycleaner, March 2015

0315adc_p12-30.FINAL.indd 16

Polypropylene strapping and strapping systems.

o East Coast

o DCCS (Dry Cleaning 3941

o Dante Bertoni

16

o EAM-Mosca Corp.

3960 Laundry packaging equipment and wrapping film.

2757

S.R.L. Material-handling products.

E

o Davis Packaging

o Dajisoft Inc.

Point-of-sale drycleaning software systems.

933

Services Consulting and engineering services focused on textile rental, institutional and resort laundering.

and strapping equipment.

3168 (Photo: ©2015, Bruce Beggs/American Trade Magazines LLC)

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EXHIBITORS

2015 spotting, restoration and shirt laundry products.

o ERC Wiping

3668 Products Inc. Cotton wiping cloths, disinfecting wipes, rags, terry towels, paper wipers and spill control products.

o Ergocon Solutions Towel inspection and packaging system.

1307 Textiles for flatwork feeders, ironers and folders, including feed ribbons, padding and belts.

o Fashion Seal

Healthcare Uniforms and image apparel for the healthcare industry.

o ESD

3859 Co. Laundry chemicals, starches, sizings and specialty items.

o Fawn Vendors

2771

o Felins USA Inc.

3511

o Felrap World Inc.

2673

o FH Bonn

3140

Vending machines.

o European

2542 Finishing Equipment Tensioning finishers.

o Evercare/Butler Home Products Lint rollers.

o

Tying, banding and bundling machines and systems.

3468

Everstrong 3957 Commercial Products Flame-retardant fabrics and linens.

Laundry wrapping equipment and supplies.

Laundry and drycleaning press pads and covers.

o EzProducts

3953 International Inc. Systems for garment labeling, heatsealing, decorating and mending.

3973 Linen management and route accounting software.

o Fabricare

3849 Management Systems Computer software systems for dry cleaners.

International Drycleaning, wetcleaning,

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18

3465

o Fimas SRL

3065 Steam cabinets; vacuum, blowing and steam ironing tables; spotting tables; and pressing machines.

o Firbimatic

Drycleaning equipment.

American Drycleaner, March 2015

0315adc_p12-30.FINAL.indd 18

2940

o Garment Company LLC

3818

o Garnier-Thiebaut

o Flexco

1761

o Gemu Valves

Conveyor belt equipment and supplies.

o FLM — Fairfield

2576 Laundry Machinery Monorail systems, soil-sort systems, lint collection systems, pneumatic conveying systems, automatic loading hoppers, chutes and folding tables.

o F-MATIC Inc.

3966

o Foltex

3765

o Forenta L.P.

Fibertech Inc. 3476 Laundry trucks and carts.

G

o First Preference

Odor-control and restroom hygiene products.

o Fike and Fike Inc.

F o Fabritec

o

o

First Film 2659 Extruding Drycleaning garment bags and film.

Products Commercial laundry products and single-use laundry products.

o Faultless Starch

o E-TECH

1542 Monorail and belt conveyor systems; material-handling control systems; and cart dumpers.

1042

equipment/systems.

Group Equipment financing and leasing.

o Fanafel (Valmet)

1355

1432 Payment systems for laundry, vending and amusement industries.

o Firestone Financial 2060

2932 Drycleaning and laundry finishing and pressing equipment.

o Foster-Stephens Inc. 943 Wedding gown and garment preservation systems.

o Fujitsu Frontech

3914 North America Radio-frequency identification (RFID) products for laundry/linen applications.

o Fulton Boiler Works Boilers and related

3365

2973

2669 Inc. Table, bed and bath linens for hotels, restaurants and retail stores.

Valves, and measurement and control systems.

4054

o Golden Star Inc.

3742 Dust/wet mops and microfiber cleaning products.

o GreenEarth

3165 Cleaning Patented liquid silicone-based drycleaning solvents.

o Greenwald

3010 Industries Coin/card acceptors, metering and security products for self-service laundries.

o G.S. Manufacturing 3807 Material-handling systems, including baskets, bins, carts and racks.

o Gurtler Industries

3748 Inc. Advanced detergents and specialty chemicals for the commercial laundry industry.

H o Hamilton

3522 Engineering Inc. Commercial and light industrial

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EXHIBITORS

2015

o Hangzhou A-tek

3172 Medical & Textiles Co. Ltd. Reusable healthcare textiles.

o Hoffman Mint o Hoffman/New

2848 Yorker Drycleaning presses, shirtfinishing equipment, laundry presses, industrial laundry machines and specialty presses.

3965 Schneider GmbH Industrial ironing and finishing equipment and supplies.

o

o Harris Pillow

1208

Supply Inc. Pillows and pillowcleaning systems.

o

o High Mark

Manufacturing Inc. Coin-laundry bulkheads, drain troughs and furniture.

3518

o H-M Company

1148 Drain troughs, lint interceptors and related products.

o HMC Solutions

710

Automated order-assembly system and 24/7 kiosk system

Hong Kong 3359 Wells Ltd. Wire hangers for dry cleaners and uniform rental services.

o HPI Emblem

3958

Patches.

o Indy Hanger

Galvanized hangers.

3556 Bar mops, kitchen/terry/shop towels, napkins, tablecloths, aprons, wet mops, dust mops, paper products, laundry bags and microfiber products.

o Hurst Boiler

Boilers and related systems.

446, 3977 Creative Enterprises Inc. Electronic message centers and signage.

o Ink Strokes Inc.

2760 Drycleaning-resistant heat seal and nylon labels.

o Innovative

411 Management Designs IT consulting, project management, technical support, data warehousing, and other services.

Inc. Coin acceptors.

o Impreglon Surface Technologies Inc.

o Independent

Associates (IWA) Insurance services for dry cleaners and Laundromats.

433

3156 Perchloroethylene and hydrocarbon drycleaning machines.

o ITD Trailers

3857 Custom linen-transport trailers.

o Itsumi USA Inc.

Shirt finishers, laundry presses and rotary dryers.

3913

2742

J

661

3068 & Associates Management consulting services.

o J.B. Industries Inc.

560

o Jensen USA Inc.

1832 Washing equipment, finishing systems, material-handling systems, and system software and process technology.

o JiangSu Sea-lion

1342 Machinery Group (Corp.)

Washer-extractors, dryers, ironers, and drycleaning, folding and finishing equipment.

o (Photo: ©2013, Gene Phillips/AtlantaPhotos.com)

20

American Drycleaner, March 2015

0315adc_p12-30.FINAL.indd 20

John Ritzenthaler Co. Chef apparel and other foodservice textiles.

1561 Industrial laundry equipment sales.

o JS Fiber Co. Inc.

2873

Hospitality and institutional healthcare textiles.

K o Kannegiesser USA

2210 Continuous-batch washers, extraction presses, material-handling systems, shuttles, conveyors, dryers, washer-extractors, linen separators, feeders, ironers, folders and garment finishers.

o Kemco Systems Inc. 1255 Water heaters, heat reclaimers, water recovery/reuse systems and water treatment systems.

o Keycolour Inc.

2477 Industrial laundry dye products.

Corp.

Industrial water treatment equipment.

1056

o Kleen-Tex

3473 Industries Inc. Washable track-control mats.

o Kreussler Inc.

Laundry, drycleaning and wetcleaning chemicals and detergents.

2977

L

o James Gutheim 3169

o JP Equipment Inc.

o Kibler Chemical

o Italclean Srl

Ideal Chemical 3815 & Supply Co. Laundry and industrial chemicals, and textile care supplies.

o Imonex Services

o Irving Weber

3456

I o

3820

o Infinite

o Hunt Textiles

o Healthcare Laundry

552 Accreditation Council Non-profit organization formed to inspect and accredit laundries processing healthcare textiles for hospitals, nursing homes and other healthcare facilities.

3607

Laundry tokens.

o Hans-Joachim

Harbor Linen 2768 A Division of Bed, Bath & Beyond Institutional linens, case goods and apparel for the hospitality, healthcare, cruise line and foodservice industries.

Textile Rental Association (ITRA) Network of independent textile rental companies.

for garment care.

water-heating systems and boilers.

417

o Lac-Mac Limited

3911 Reusable surgical gowns and drapes, and other healthcare apparel.

o Landen Strapping

2776 Corp.

Plastic strapping machines, glue machines and stretch film wrappers, plus related supplies, parts and service.

o Lapauw USA

3756 Flatwork finishing equipment, washer-extractors, garment finishing tunnels, cart washers, and more.

o Laundroworks

2872 Card Systems Card-based payment, control, and monitoring systems for multihousing and vended laundries.

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EXHIBITORS o Laundry Logic LLC Computer software and systems for textile rental.

o LaundryDealer.com Online sales and marketing platform.

o Lavatec Laundry

2015 752

449

1513

Technology Continuous-batch washers, washer-extractors, dryers, flatwork feeders, ironers, folders, stackers, material-handling equipment and mat-processing equipment.

o Mainetti Group Garment hangers.

o Maruso USA Inc.

2869 Plastic hangers, shoulder guards, skirt hangers/clips, and tie holders.

3771 Systems Material-handling systems, including rail systems, conveyors and trolleys.

o Material Imports

2972 Textile products for hospitality, industrial, laundry and institutional customers.

o Maxi Companies

2806 Export management company specializing in commercial and industrial laundry and drycleaning equipment.

o Leonard

2248 Automatics Tunnel finishing equipment, pressing equipment, conveyor products and production management systems.

o

LG Electronics Washers and dryers.

649

o Low Cost Mfg. Co. Washer and dryer parts.

o

M

o Mayfield Group

Advertising Bureau Advertising and marketing services for retail fabricare.

o

Paper strapping.

o Maestrelli Srl

Drycleaning and laundry equipment.

o Magid Glove

22

o Memories Gown

755

o Messe Frankfurt

2772 Inc. Trade-fair organizer responsible for Texcare exhibitions.

4014

o Metalprogetti

Garment handling and distribution systems.

o

1232

o Milliken & Co.

810 Fabrics for tablecloths, napkins, placemats, aprons and tableskirts; dust control products.

2959 Reusable healthcare products, including bed linens, underpads, carts, bags, etc.

Miura America 510 Boilers and related systems.

o Mobile Computing

754 Corp. Inc. (MCC) Route-delivery software and systems for the linen and textile rental industry.

3548 Orbitron Dunne Co.) Bulk linen and laundry carts.

o Monarch Coin

& Security Coin/token chutes, money boxes, locks and keys for coin laundry machines.

407

N o

National Cleaners 3376 Association Trade association for professional garment/fabric cleaners and suppliers.

o National

1560 Combustion Co. (NATCO) Water-heating systems.

o Navien Inc.

2877 Specialty Co. Specialty products for the laundry, dry cleaning, hospitality and garment manufacturing industries.

o NIE Insurance

2706 Insurance services for dry cleaners.

o Nilodor Inc.

4013 Air care and odor control products.

o Norchem

3823, 3833 Corp.

Laundry chemicals; chemical dispensing systems; wastewater treatment and recycling systems; and system controllers and software.

o Novozymes A/S Industrial enzymes.

3270 LLC Rubber-backed floor mats, and mat-processing equipment for the textile services industry.

O

o Morgan Olson

o Onnera Group

3733 Aluminum walk-in vans for the textile rental industry.

o Mountville

3811 Mills Inc. Floor mats for uniform and textile rental companies.

Drycleaning machinery, specializing in conventional and alternative solvents.

3033

455

o NuMat Systems

o Omni Apparel

915 International Microfiber products, cleaning towels, and mop pads and materials.

3470

o Newhouse

o Moonsoft

o Multimatic

Mevo Metzler 3671 GmbH Wire hangers, paper products,

American Drycleaner, March 2015

0315adc_p12-30.FINAL.indd 22

2711

Preservation Wedding dress cleaning, preservation, packaging and shipping services.

3356

4015 Aluminum material-handling equipment.

2657 Industries Inc. Wastewater-screening equipment and replacement screens and parts.

o MOD (Meese

McClure 532 Industries Inc. Laundry, linen and trash carts; motorized tuggers; cart dumpers; and cart washers.

Industries Inc. Healthcare textiles.

461

& Safety Work gloves, protective clothing, industrial hygiene, and safety equipment.

o Magline Inc.

3245

4057

o Midwestern

o

3961 Linen products for industrial laundries, and hospitality, resort and healthcare industries.

o M&B Hangers

o MA Industries Inc.

Specialty Products Disposable towel and wiper products.

o Maxtex Inc.

o Medline

2623 Wire hangers for dry cleaners and textile rental companies.

o Midwest

o MIP Inc.

1442 Water heaters, boiler stack economizers, wastewater heat recovery and water reuse systems.

548

Lyon 657 Lockers, shelving, storage racking and modular drawer cabinets.

3608 Automation Systems Hardware, control systems and counting systems for commercial laundries.

o Maximizer

o Lochinvar LLC

4011 Energy-efficient boilers, water heaters, and storage tanks.

o Micross

o Material Flow

o Leebaw

514 Manufacturing Material-handling carts, garment carts, shelving units, lift tables and laundry/sling bags.

and plastic film for launderers and dry cleaners.

4052

3964 Launderable butcher coats, lab coats, smocks and aprons for the food industry.

1448

o Othis USA

2665 Drycleaning finishing equipment.

P o P&E Products

3277

o Parker Boiler Co.

2759

Mat-rolling and -storage equipment.

(continued on page 26)

www.americandrycleaner.com

2/19/15 11:36 AM

D & K Equipment 3731 Northcrest Road, Suite 27 Atlanta, GA 30340 Phone: 678-873-2623 Fax: 770-910-7170 Email: sales@dnkequipment.com

Visit us at Booth # 2940

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2/12/15 8:44 AM

American Trade Magazines

Georgia World Congress Center, Atlanta, Ga. Clean Show 2015 Floor Plan

461 558 560 561 660 661

457

556 554

453 552 451 448

548

555 553 652 549

760 761 860

657 756

757 856

655 754

755

653 752

753

649

1161

956 855

852

1056

954

953

853 952

1156 1157 1256

1055

1154

1052

1360 1361

1255

1155

Booth 2857

1458

1461

1560

949

1150

1049

449

1148

1149

1761

1561

1858

1960

2058 2060

2061

1355

1448

849

749

1261

Publisher of American Drycleaner

1249

1749

1549

2048

1349

446 444 441

442

541

840

740

943

1042

941

1040

1041

1143

1342

1442

1542

1832

1632 437 536 435 534

933

832

533

1032

1432

1232

1033

433 532

425

525

421

521

720

820 1018

1119

1316

420

1513 1810

418 416

417 415

412 410

413 411

514

515

714

510

511

710

915 1014

810

407 506

▲

507 606 607

1011 911

706

1311

1107 1206 1207 1208 1306

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400

1210

▲

700

900

1307

1407

1507

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1706

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1500

1806

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1800

Booth information supplied by: Riddle & Associates

ABS Laundry Business Solutions Absorbcore ADI American Dawn Air World Albatross USA Alcoa Wheel Products Alliance Laundry Systems Alliant Systems A.L. Wilson Chemical Co. American Changer American Coin-Op American Drycleaner American Dryer Corp.

American Laundry News American Laundry Products American Laundry Systems American Reusable Textile Association (ARTA) American Textile Systems American Trade Magazines Amethyst AMS Products/Object Design Angeline Group AquaRecycle ArbelSoft ARCO/Murray National Construction Co. ArtiClean Ozone Laundry Systems ASCO Numatics Association for Linen Management Association of Wedding Gown Specialists Automation Dynamics Autovalet Systems AWOIS B&C Technologies B&G Lieberman Co. Beck’s Classic BeCreative 360 Big Bill Flame-Resistant

24

2856 3368 820 2506 3045 418 1810 412 2606 3706 2857 2857 2048 2857 3357 3853 534 521 2857 3915 3570 3261 3433 425 2061 3143 1806 533 941 3519 3676 3723 1011 4022 3460 853 606

Protective Apparel bizzie BLC Textiles Bobco Systems BOWE Textile Cleaning Braun Brim Laundry Machinery Co. Brooks-Waterburn CACO Manufacturing Corp.

Calderon Textiles Caled Chemical Card Concepts Cart & Supply Centurion Medical Products Century Place Apparel Chandler Machine USA ChemFree Corp.

Chem-Tainer Ind./Maxi-Movers Chicago Dryer Co. Chief Clean Christeyns Laundry Technology Church & Dwight Co. Clayton Industries Clean Cycle Systems Filters Cleaner Business Systems Cleaner’s Supply® Clenacorp CMV Sharper Finish Coin Laundry Association Colmac Industries Columbia/ILSA Machines Corp.

Commercial Coils Compassmax/Maineline Computer Systems Computer Connections Computer Software Architects Computer Systems Computype Conni Consolidated International Corp.

3777 3159 3952 3576 2232 2548 1507 3344 3464 3276 1210 410 855 4056 4010 1040 1032 1632 3360 3665 3257 1256 3925 525 3865 3144 2611 740 2649 2532 420 515 3160 949 1207 3945 4036 2769

Consolidated Laundry Machinery 2560 Continental Girbau/ 3111, 3119 Girbau Group Cost-Less Parts!

3719 Covers Etc. 3176 CRDN 3776 Dajisoft 2757 Dante Bertoni 2968 Darman Manufacturing Co. 4051 Datamars 933 Davis Packaging 3960 DCCS (Dry Cleaning Computer Systems) 3941 Dexter Laundry 1316 Diamond Chemical Co. 1041 Dickies Occupational Wear 1055 Diversified Plastics 2676 Dow Chemical 2868 Doxon Mfg. Co. 1155 Drycleaning & Laundry Institute 832 Duncan Fabricating Co. 506 Durable Superior Casters 415 Dynaric 3168 EAM-Mosca Corp.

2860 East Coast Water Systems 1049 Eastern Funding 1407 Ecolab 2732 EcoTex 1149 EDRO 1033 EKM Management Services 4072 Ekostar Textiles 3070 Ellis Corp.

1018 Encompass Group 2965 Energenics Corp.

911 Ensign Emblem 4040 EnviroForensics 3371 ERC Wiping Products 3668 Ergocon Solutions 1355 ESD 1432 E-TECH 1542

American Drycleaner, March 2015

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European Finishing Equipment Evercare/Butler Home Products Everstrong Commercial Products EzProducts International Fabricare Management Systems Fabritec International Fanafel (Valmet) Fashion Seal Healthcare Faultless Starch Co. Fawn Vendors Felins USA Felrap World FH Bonn Fibertech Fike and Fike Fimas Firbimatic Firestone Financial Corp.

First Film Extruding First Preference Products Flexco FLM — Fairfield Laundry Machinery F-MATIC Foltex Forenta Foster-Stephens Fujitsu Frontech North America Fulton Boiler Works Garment Company Garnier-Thiebaut Gemu Valves Golden Star GreenEarth Cleaning Greenwald Industries G.S. Manufacturing Gurtler Industries Hamilton Engineering Hangzhou A-tek Medical & Textiles Co.

2542 3468 3957 3953 3849 3465 1307 1042 3859 2771 3511 2673 3140 3476 3973 3065 2940 2060 2659 3818 1761 2576 3966 3765 2932 943 3914 3365 2973 2669 4054 3742 3165 3010 3807 3748 3522 3172

Hans-Joachim Schneider 3965 Harbor Linen 2768 Harris Pillow Supply 1208 Healthcare Laundry Accreditation 552 Council High Mark Manufacturing 3518 H-M Company 1148 HMC Solutions 710 Hoffman Mint 3607 Hoffman/New Yorker 2848 Hong Kong Wells 3359 HPI Emblem 3958 Hunt Textiles 3556 Hurst Boiler 3456 Ideal Chemical & Supply Co. 3815 Imonex Services 3913 Impreglon Surface Technologies 661 Independent Textile Rental 3169 Association (ITRA) Indy Hanger 3820 Infinite Creative Enterprises 446, 3977 Ink Strokes 2760 Innovative Management Designs 411 Irving Weber Associates (IWA) 433 Italclean 3156 ITD Trailers 3857 Itsumi USA 2742 James Gutheim & Associates 3068 J.B. Industries 560 Jensen USA 1832 JiangSu Sea-lion Machinery Group 1342 John Ritzenthaler Co. 417 JP Equipment 1561 JS Fiber Co. 2873 Kannegiesser USA 2210 Kemco Systems 1255 Keycolour 2477 Kibler Chemical Corp.

1056 Kleen-Tex Industries 3473 Kreussler 2977

www.americandrycleaner.com

2/19/15 11:40 AM

2248

2477

2576

2676

2678

2776

2876 2877 2976

2673 2772

2873 2972

2872 2771

2568

2669 2768 2769 2665

2977

2973 2969

2869 2968

3068

3069

2965

2865

2765

3276

3277

3376

3172 3071

3070

2871 2970

2868

3176

3171 3270

3476

3373

3271

3371

3168

3676

3776 3777

3473 3572 3470

3169 3268

3269 3368

3369 3468

3165

3265

3365 3464

3065

3576

3570 3469

3568

3465 3564

3876 3976 3977

3873 3972 3571

3671

3771

3569 3668 3565

3971 4070

3865 3966

3969 4068

3765

3665

3973 4072

3970

3965 3964

2560 2061 2659 2657

2760 2756

2759

2860

2960

2856

3261 3360

3160

2959

2857

3359

3159

3156

3257 3356

2956

2757

3357

3460 3457

3456

3558

3557

3859

3756

3960 3958

3857 3956

3556

3961 4060 3957 4056

2355 2548

2248

2949

2848

2649

3452

3148

2349

3448

3045 3144 2542

2742

2940

3245

3143

3243

3041 3040

3344

3548

3442

3343

3853 3952

3552

3249

3748

3549

3545

3645

3543

3643

3849

3953

4059 4057

4054 4052

4051

3949

3945 4044 3742

3841 3941 4040

2232 2532

2732

2932

3133

3033

3333

3533

3433

3424

3733

3525

2623

3723

3522 2719

2919

3937 4036 3833

3823

3933

3925

3418

3518

3519

3719

2210

3820

4019

3818 3817

3917

3815 3914

3915 4014

2615

2611

2307

2506

▲

2200

2606

2609 2706

▲

2600

2711

2811

3010

3111

3411

3511

3711 3811

2806

2907

▲

2800

4025

3923 4022

3119

3608 3607

▲

▲

3000

3400

3706

4015

3913 4012

4013

3911 4010

4011

3807

▲

▲

3700

3900

Floor plan prepared by: a2z Inc.

Lac-Mac Limited Landen Strapping Corp.

Lapauw USA Laundroworks Card Systems Laundry Logic LaundryDealer.com Lavatec Laundry Technology Leebaw Manufacturing Leonard Automatics LG Electronics Lochinvar Low Cost Mfg. Co. Lyon M&B Hangers MA Industries Maestrelli Magid Glove & Safety Magline Mainetti Group Maruso USA Material Flow Systems Material Imports Maxi Companies Maximizer Maxtex Mayfield Group Advertising Bureau McClure Industries Medline Industries Memories Gown Preservation Messe Frankfurt Metalprogetti Mevo Metzler Micross Automation Systems Midwest Specialty Products Midwestern Industries Milliken & Co. MIP Miura America Mobile Computing Corp. (MCC) MOD (Meese Orbitron Dunne Co.)

3911 2776 3756 2872 752 449 1513 514 2248 649 4011 548 657 2623 461 3356 4014 4015 4052 2869 3771 2972 2806 1442 3961 3245 532 2711 755 2772 1232 3671 3608 4057 2657 810 2959 510 754 3548

Monarch Coin & Security 407 Moonsoft International 915 Morgan Olson 3733 Mountville Mills 3811 Multimatic 3033 National Cleaners Association 3376 National Combustion Co. (NATCO) 1560 Navien 3470 Newhouse Specialty Co. 2877 NIE Insurance 2706 Nilodor 4013 Norchem Corp.

3823, 3833 Novozymes 455 NuMat Systems 3270 Omni Apparel 3964 Onnera Group 1448 Othis USA 2665 P&E Products 3277 Parker Boiler Co. 2759 Pellerin Milnor 1749, 2058 Penco Products 3564 Penn Emblem Co. 3558 Pepin Mfg. 860 Performance Matters 706 Phoenix Scale Co. 1014 Phoenix Textile Corp.

2956 Pinnacle Textile Industries 1249 Plexus Industries 3645 Point-of-Rental 2871 Pony 2765 3525 Positek RFID Powerhouse Equipment 1461 PSP Industrial Laundry Equipment 2678 PurClean/PurWater 3243 QuickSort 3817 Quietaire Cooling 1360 R&B Wire Products 3418 RealStar USA 2865 Reed Mfg. Co. 2307 ReflectiveStripe.com/ 952

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0315adc_p24-25.FINAL.indd 25

Block Bindings & Interlinings Rema Dri-Vac Corp.

Rennco Renzacci Riegel Div. Mount Vernon Mills R.L. Williams Co. Rotational Molding Rowe Bill Changers Royal Basket Trucks Royal Blue Textiles R.R. Street & Co. R.W. Martin & Sons Ryco Conveyors S. Thomas & Associates San-Ai Industries Sankosha USA SanMar Sealed Air Corp.

SEITZ Sejong DNS Service Textiles Setomatic Systems - SpyderWash SewingMachine.com Shanghai Sailstar Machinery Group Sharp Packaging Systems Sierra Hygiene Products Sigma Garment Films Sigmatex-Lanier Textiles Simple Route Accounting SNA Manufacturing Softrol Systems SonicAire Southwest Laundry Equipment Spartan Chemical Co. Spindle SPOT Business Systems Springpress SRS Conveyors Standard Change-Makers/ BCC Payments

3041 3457 3549 3271 4060 3469 852 3571 2960 3265 1052 1858 553 1458 2919 3411 3565 3949 556 3369 1143 3970 3876 555 2969 954 714 953 3373 3711 1808 2756 3841 3249 749 1306 1206 3917

Standard Textile Storms Industries Strapack Streamline Solutions Stry-Lenkoff Co. Superior Boiler Works Superior Sewing Machine & Supply Talley Machinery Corp.

TBR Associates TCF Equipment Finance Tecni-Quip Texas Automation Products Textile Care Allied Trades Association Textile Rental Services Association of America Textile Technologies The DECC Co. The Green Garmento The Route Pros TheLaundryList.com Thermal Engineering of Arizona Thermopatch 3M Body Protection Solutions Tiffany Outdoor Time in a Box Preservation Co. Tingue, Brown & Co. Tolkar - Smartex Makina Trevil America Tri-State Technical Services/ TLC Equipment Turn-Key Industrial Engineering Services Union Drycleaning Products Unipress Corp.

UniSec Div. of New York Machinery United Brass Works United Textile Distribution

2349 3171 3643 849 956 3572 1154 3452 3552 4012 3925 1349 541 840 1261 1107 2907 753 1706 1960 4019 1156 3268 607 3448 1549 2568 1361 4025 2949 2719 2355 3069 4044

United Wire Hanger Corp.

Unitex International U.N.X. Utilimaster Vega Systems Vend-Rite Mfg. Co. Venus Group Veolia Water Technologies VF Imagewear Vintex Voltea Wasatch Co. Wash Club NYC Wash Tech WaterSolubleBags.com Webb & Son Sewing Machine Sales Wedding Gown Preservation Co. WeiserMazars Weishi Machinery/Fuji Star Welspun Hospitality Wesvic Systems WGS World’s Global Source White Conveyors Wholesale Textiles Winona Paper Woodbine Products Co. Workrite Uniform World Emblem International WSI Xeros YAC Japan Yamamoto Japan

2609 3442 3333 720 1119 3424 3533 756 511 2876 549 3071 760 4059 856 3543 3873 3269 3148 3976 1508 442 3933 3972 416 3343 1161 3545 1311 421 2615 2811

Listings are subject to change without notice. Visit www.cleanshow.com for any updates.

American Drycleaner, March 2015

25

2/19/15 11:40 AM

EXHIBITORS

2015

(continued from page 22)

laundry operations.

Steam boilers and indirectfired water heaters.

o PurClean/PurWater 3243 Water treatment equipment and systems.

o Pellerin

1749, 2058 Milnor Washer-extractors, automated tunnel washing systems, apparel processing machinery, dryers, material-handling systems, and laundry computer networks.

o Penco Products

3564 Inc. Garment lockers, hygiene products and storage products for textile and linen rental.

o

Penn Emblem Co. 3558 Emblems, and ID labeling and mending equipment.

o Pepin Mfg. Inc.

860

o Performance

706

Lint removers.

Matters Consulting services for textile rental service companies.

o Phoenix Scale Co.

1014 Linen-processing and -tracking computer software.

o Phoenix Textile

2956 Corp.

Textile products and services for nursing homes and hospitals.

o Pinnacle Textile

Industries LLC Uniforms, aprons, table linens and related products.

o Plexus Industries

Commercial laundry bags, slings and cart covers.

o Point-of-Rental o Pony S.p.A.

Garment finishing and pressing systems.

1249

3645

2871 2765

o Powerhouse

1461

o PSP Industrial

2678

26

3469 Molding Inc. Bulk linen trucks, exchange trucks, poly bushel trucks, extractor trucks and low-boy washroom trucks.

o Rowe Bill Changers

Money-changing equipment.

o Royal Basket

Trucks Vinyl and canvas carts in various styles.

1360 Inc. Portable evaporative coolers.

3418 Products Inc. Laundry and utility carts and trucks, wire shelving, hampers, garment racks and other materialhandling products.

o RealStar USA

2865 Drycleaning machines using perchloroethylene, hydrocarbon, SolvonK4, GreenEarth, Rynex and other alternative solvents.

Workwear and uniforms.

o ReflectiveStripe.

2307

com/Block Bindings & Interlinings Custom reflective striping for workwear.

Laundry bagging and packaging equipment.

o R.W. Martin

1052 & Sons Inc. Buyer and seller of single pieces of laundry equipment, complete processing lines, and entire processing plants.

o Ryco Conveyors Inc. 1858 Design, sales and installation of material-handling systems.

S o S. Thomas &

553

Associates Inc.

1458

Inc. Laundry/drycleaning supplies and equipment.

o Sankosha USA Inc.

2919 Garment-pressing equipment.

3271

Vernon Mills Inc. Table linens, infant bedding products, hospitality sheeting and towels.

o R.L. Williams Co.

3265

Inc. Drycleaning process additives, stain-removal agents and filtration products.

o San-Ai Industries

4060 Restroom products for the uniform, linen rental and dust

o SanMar

3411 Industrial workwear and wholesale imprintable apparel.

o

Sealed Air Corp.

3565 Laundry/linen wrapping systems.

o SEITZ Inc.

3949 Chemical additives for dry cleaners and laundries; powder and liquid detergents; and cleaning products.

o Sejong DNS

o Service Textiles

3369 LLC Wholesale textiles for distributors, healthcare laundries, hospitals and nursing homes.

o Setomatic Systems 1143 - SpyderWash Electronic payment acceptance technology, and coin meters.

o SewingMachine.

3970

o Shanghai Sailstar

3876

com Sewing and embroidery equipment and supplies.

3457

3549 Drycleaning machines, washerextractors, dryers and wetcleaning machines.

o Riegel Div. Mount

o R.R. Street & Co.

952

Air vacuum units, boiler feed systems, blow-off separators, boiler feed pumps, storage tanks and condensate systems.

o Rennco LLC

3571

Importer of institutional linens for the textile rental, commercial, healthcare and hospitality laundries.

o R&B Wire

o Reed Mfg. Co.

852

o Royal Blue Textiles 2960

R

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o Rotational

o Quietaire Cooling

o Renzacci SPA

3525 RFID-enabled sorting and tracking software and systems for the textile rental industry.

Laundry Equipment Turnkey solutions for

QuickSort 3817 Automated assembly systems for dry cleaners.

o Rema Dri-Vac Corp. 3041

o Positek RFID L.P.

Equipment Boilers.

Q o

Laundry packaging.

control industries.

556

Machinery Group

o Sharp Packaging Systems Bagging systems.

o Sierra Hygiene

Products Turnkey paper programs for textile rental industry.

o Sigma Garment Films Garment film and flexible packaging.

555

2969

954

o Sigmatex-Lanier

714 Textiles Wide range of textile products for the linen supply, healthcare and hospitality industries.

o Simple Route Accounting

o SNA

Manufacturing LLC Foam hanger covers and shoulder guards.

953 3373

o Softrol Systems

3711 Inc. System controls and management information solutions for the automation of industrial uniform and textile laundry facilities.

o Sonicaire

1808 Cleaning and cooling fans for laundries and drycleaning plants.

o Southwest

2756 Laundry Equipment Commercial laundry equipment and parts.

o Spartan Chemical Co.

3841

www.americandrycleaner.com

2/19/15 11:36 AM

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Visit us in booth ADC_Full Page.indd 1

#3165 at the 2015 clean show 2/3/15 5:42 PM

EXHIBITORS

2015

Laundry detergents and chemicals.

o Spindle

3249 Software solutions for tracking laundry productivity and utility usage.

o SPOT Business

749 Systems Computer software and systems for drycleaning operations management.

o Springpress

Spring padding, waxes and cleaners for ironers.

1306

1206 Material-handling equipment for the uniform and laundry industry.

o Standard Change-

3917 Makers Inc./BCC Payments LLC Currency change machines and electronic payment acceptance.

o Standard Textile

2349 Healthcare, hospitality and institutional textiles and apparel, and linen management services.

o Storms Industries

3171 Inc. Flatwork ironer textiles and supplies, cleaners and belting; sling bags; cart covers; filtration and dust-control products.

Plastic-strapping machines.

3643

o Streamline Solutions

849 Soiled-linen bags, cart covers, cart liners, hamper stands, laundry wrap, and other types of bags.

o Stry-Lenkoff Co.

956 Stock tags, labels and business forms for the laundry/drycleaning industry.

o Superior Boiler

3572 Works Inc. Boilers and boiler room equipment.

o Superior Sewing

Machine & Supply LLC Wide variety of sewing and garment care supplies.

1154

28

3552 Business consulting firm focused on textile services, commercial laundry and manufacturing industries.

o TCF Equipment

4012 Finance Inc. Drycleaning equipment financing.

o Tecni-Quip

3452

1349

o Textile Care Allied

541

Products Inc. Heat-sealing machines and accessories.

Trades Association SPONSOR: Trade association representing manufacturers and distributors of laundry and drycleaning equipment and supplies.

o Textile Rental

840 Services Association of America SPONSOR: Trade association representing the textile services industry.

o Textile

1261 Technologies Computer software systems for the textile rental industry.

o The DECC Co.

1107

o The Green

2907

Abrasion-resistant release coating for dryer panels.

Garmento Reusable garment and laundry bags.

o The Route Pros

Route development/ management consultants.

753

o The LaundryList.

1706 com Inc. New and used laundry equipment, machines and parts; plant installation services; energy and wastewater consultation.

1960 Engineering of Arizona Wastewater heat reclaimers, heatrecovery systems, shaker screens,

American Drycleaner, March 2015

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3925

o Texas Automation

o Thermal

T o Talley Machinery

o TBR Associates

Material-handling carts for healthcare facilities.

o SRS Conveyors

o Strapack Inc.

Corp.

Parts, equipment and rebuild services for commercial laundries.

water heaters, storage tanks, pumping systems, ceramic filtration systems and other products.

o Thermopatch

4019 Textile and garment identification products and systems.

o 3M Body

1156 Protection Solutions Reflective materials for uniforms, transfers, etc.

o Tiffany Outdoor

Advertising specialties and marketing services.

o Time in a Box

3268

607

Preservation Co. Bridal, military and christening gown preservation enclosures.

o Tingue, Brown

3448 & Co. Finishing equipment products and dedicated services for commercial laundries.

o Tolkar - Smartex

1549 Makina A.S. Textile processing and commercial laundry machines.

o Trevil America Inc.

2568 Tensioning equipment, wet cleaning systems, shirt-finishing equipment and laundry washers, dryers and flatwork ironers.

o Tri-State Technical 1361 Services/TLC Equipment Commercial laundry equipment and parts.

Engineering Services Facility planning/design, project management, process improvement and building construction services for resort, medical, hospitality and industrial laundry providers.

U o Union Drycleaning

2949 Products Drycleaning equipment for use with perchloroethylene, hydrocarbon and alternative solvents.

Shirt-pressing and finishing equipment for drycleaning, commercial and industrial applications.

2355 New York Machinery Drycleaning machines.

o United Brass

3069 Works Inc. Pressing machine replacement parts, and steam valves, traps and regulators.

o United Textile

4044 Distribution Inc. Dust control products, table linen, bed linen, towels, hangers, aprons and other products.

o United Wire

2609 Hanger Corp.

Wire and plastic hangers and related paper products for the uniform rental, drycleaning, laundry and apparel industries.

o Unitex

3442 International Inc. Microfiber products, towels, table linen, napery, fender/seat covers, sheets, patient wear and other textile products.

o U.N.X.

3333 Incorporated Commercial laundry chemical products and dispensing systems for domestic and international markets.

o Utilimaster

Walk-in vans, parcel delivery vans and truck bodies.

720

V

o Turn-Key Industrial 4025

o Unipress Corp.

o UniSec Div. of

2719

o Vega Systems

1119 Washer-extractors; flatwork feeders, ironers, folders and stackers; continuous batch washing systems; and more.

o Vend-Rite

3424 Mfg. Co. Inc. Soap venders, bag venders, snack/drink venders, coin laundry signs, plastic laundry bags and drop-off bags.

o Venus Group

3533 Tablecloths, napkins, aprons, sheets, towels, hospital linens and chef apparel.

o Veolia Water

756

o VF Imagewear Inc.

511

Technologies

www.americandrycleaner.com

2/19/15 11:36 AM

Welcome to the Industry Standard • Innovative • Efficient • Hassle-Free

See what’s new at the Clean Show Booth #2919

Toll-Free (888) 427-9120 Fax (847) 427-9634 www.sankosha-inc.com E-mail: info@sankosha-inc.com Contact Sankosha or your local distributor for information.

ADC_Full Page.indd 1

2/10/15 11:26 AM

EXHIBITORS

2015

Industrial workwear, hospitality garments, corporate apparel and protective apparel; managed uniform programs.

o Vintex Inc.

Launderable barrier fabrics.

Water/wastewater treatment.

o

W o Wash Club NYC LLC

760

o Wash Tech

4059 Heavy-duty washers and dryers for industrial laundries and dry cleaners.

Bags.com Water-soluble bags for

3543 Sewing Machine Sales Inc. Industrial sewing equipment, parts, workroom supplies and custom clamping for automated machines.

549

Wasatch Co. 3071 Textile products for institutional, hospitality, food service and healthcare industries.

o WaterSoluble

o Webb & Son

2876

o Voltea

o

laundry applications.

856

Wedding Gown 3873 Preservation Co. Gown preservation services.

o WeiserMazars LLP

Accounting and consulting services for textile rental companies.

o Weishi Machinery/

3269

o WGS World’s

o White Conveyors

3148

o Welspun

3976

o Wesvic Systems

1508

o WSI

1311 Chemicals and detergents; dispensing systems; wastewater treatment.

442

Global Source Hospital textiles.

X

3933

o Xeros Inc.

Inc. Automated garment-sorting, storage and retrieval systems.

o Wholesale Textiles Inc.

o Winona Paper

Fuji Star Dryers, washer-extractors, steam equipment, drycleaning equipment and pressing equipment and supplies.

Hospitality

Automated system for tracking productivity of drycleaning and laundry equipment operators.

o Woodbine Products Co. Hand-care products.

Commercial laundry system that utilizes polymer beads.

421

Y

3972

o YAC Japan

416

Laundry and drycleaning equipment.

3343

2615

o Yamamoto

2811 Japan Inc. Washer-extractors, combination washer/extractor/dryers, and small-piece folders.

o Workrite Uniform

1161 Flame-resistant work apparel.

o World Emblem

3545 International Custom embroidered, sublimated and screen-printed emblems.

ADC

Call Toll Free

1-844-822-3860 IT’S IN STOCK at American Chillers!

“Here when you need us!”

• startup advice • trouble shooting • parts sourcing Visit our Booth at the Clean Show

Providing chillers & cooling towers to dry cleaners since 1985

website: www.amchiller.com/drycleaning 0315adc_American Chillers.indd 1

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2/11/15 1:48 PM

www.americandrycleaner.com

2/19/15 11:36 AM

Join our not-for-profit trade association with members in nine countries:

Visit us at Booth 941 Appointments available.

0315adc_Wedding Gown Specialists.indd 1

1/27/15 2:17 PM

Quiet: Class in Session

Clean 2015 offers more than 40 hours of educational sessions to all attendees

By Theresa Boehl

B

etween visits to the Clean Show’s extensive exhibit floor, those attending the April 16-19 event will have the opportunity to attend educational sessions targeting the unique issues of their industry segments, as well as some broader general sessions that offer strategies on improving operations, engaging workers and increasing business, among others.

Access to the educational sessions is included in conference registration, and is not dependent on association affiliation.

All morning sessions will be staged on level three of the THURSDAY, APRIL 16  8-9 a.m. — Communicating in a Crisis: A Practical Guide to Protecting Your Reputation, sponsored by the Textile Rental Services Association (TRSA) Protect the reputation of your business.

Learn to communicate and plan properly during crises, such as accidents, natural disasters and public health scares. Gain practical advice on building an effective crisis response plan, as well as communicating with the media and customers, and managing social media.  8-9:45 a.m. — Going Hi-Tech: Emerging Textile Technologies, sponsored by the Association for Linen Management (ALM).

Join this discussion on processing, validating performance and the environmental impact of antimicrobial textiles, such as MJS spun-poly sheeting and microfibers.

The advantages and disadvantages of the new products, as well as an analysis of their cost benefit, will be discussed.  8:30-9:45 a.m. — Is Great Customer Service Worth It? sponsored by the Drycleaning & Laundry Institute (DLI).

How can great customer service affect your bottom line? A secret-shopping CEO shares insight and data from our industry

32

about identifying weaknesses and rewarding excellence.  8:30-10 a.m. — Flip My Laundry: Best Practices for Remodeling Laundries, sponsored by the Coin Laundry Association (CLA).

Identify ways to design a store to maximize revenue per square foot in this session about remodeling a self-service laundry.

Remodeling success stories will be shared and will include a discussion of how these projects overcame design issues.  9-10 a.m. — Industry Analysis: Domestic Trends and Emerging Markets, sponsored by TRSA. A discussion of the textile services industry and its potential growth in light of economic trends and employment in key customer markets.  1-2 p.m. — TRSA Clean Green and Hygienically Clean Certification Programs: Quantifying Your Commitment to Cleanliness and Sustainability, sponsored by TRSA. Nearly 50 companies have earned TRSA’s Clean Green certification, and more than 45 facilities have earned TRSA’s Hygienically Clean designations. These certifications are independent, quantitative, and conducted by a third party, and are growing quickly to become the most recognized

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Georgia World Congress Center. Afternoon educational sessions will be located at the end of the main aisle of the exhibit floor in the Sponsor Education Theater, just beyond the sponsor pavilion.

Educational sessions will take place between 8 a.m. and 10 a.m., and between 1 p.m. and 3:30 p.m., daily Thursday through Saturday. On Sunday, the show’s final day, sessions will take place only in the morning.

Here are brief session descriptions from Clean Show organizer Riddle & Associates: international certification programs for textile service operators, TRSA says. Learn how your company can meet these rigorous standards and quantifiable measurements, including inspections and testing.  2:30-3:30 p.m. — The HighTech Laundromat: Streamlining Store Operations Through Technology, sponsored by CLA. Through the use of technology designed to streamline store operations and improve efficiencies, owners can now monitor stores from afar, lock doors remotely, and track revenue through a mobile device. In this session, store owners share their high-tech experiences.

FRIDAY, APRIL 17  8-9 a.m. — All Things Google: Tips and Secrets to Your Best Marketing Resource, sponsored by CLA. Learn how to avoid an advertising agency and reach potential customers through a cheap and easy medium—Google. This session will include a discussion of some of Google’s best tools for laundries, and will identify ways to leverage those resources to reach your customers.  8-9:45 a.m. — The 4-1-1 on Equipment Acquisition, sponsored by ALM. (continued)

www.americandrycleaner.com

2/19/15 11:43 AM

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Goals play an important role in planning for capital investment in equipment. Once the goals are in place, acquiring the equipment is the next step. The RFP (Request for Pricing) process will assure that you are purchasing the right piece of equipment to meet your productivity and financial goals.

Industry veteran Charles Berge will present a discussion on ways to approach this important decision. u 8:30-9:45 a.m. — How to Sell to the #SELFIE Generation, sponsored by DLI. Behavioral psychology can lend some insight into why customers switch companies and make purchases. Learn how to apply this science to selling dry cleaning to an Internet-connected generation. u 9-10 a.m. — Healthcare Textiles in 2015 and Beyond: Strategies to Maximize Sales of Reusables, sponsored by the American Reusable Textile Association (ARTA).

In order to maximize the sales of reusables in the rapidly changing healthcare environment, operators will have to market smarter and more aggressively. This session offers strategies to secure profitability in this segment. u 9-10 a.m. — Maximum Performance: Getting the Most from Your Laundry Attendants, sponsored

by CLA.

ADC_R_Hhalf.indd 1

34

Clear goals and processes will help your laundry attendants and your business reach their full potential and be competitive. Join this discussion of methods of training attendants on store cleaning, equipment maintenance, customer service, money handling, sales and more. u 1-2 p.m. — Boiler Alert: Save Money on this Massive Expense, sponsored by DLI. Make sure your boiler is working with you and not against you. In this session, find out how to get more work out of less energy and lower your insurance costs. u 2:30-3:30 p.m. — Starting a Laundry on a Shoestring, sponsored by ALM. This session will cover the issues you need to consider before starting a commercial laundry business or expanding an existing one. ALM’s panel of experts will discuss rental textiles vs. processing customers’ goods, selecting equipment, regulatory requirements and more.

SATURDAY, APRIL 18 u 8-9 a.m. — Tips for Entering the Commercial Laundry Industry, sponsored by TRSA. Industry experts present on what it takes to enter the commercial linen and uniform rental market, as well as the pros and cons

American Drycleaner, March 2015

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that come along with tackling an unfamiliar market. The discussion will cover the best place to start this type of transition, how the industry works and what competition already exists, to help you determine if it’s the right move for you. u 8-9 a.m. — Your Guide to Wash, Dry, Fold: Folding, Packaging and Presentation Techniques, sponsored

by CLA. This session will demonstrate how to generate additional income and capture a different slice of the customer base by practicing good methods to fold, package and present laundry so that it is not only clean, but looks great, too. u 8-9:45 a.m. — Industry Chat, sponsored by ALM. ALM’s popular panel chat will feature a discussion by decision-makers responsible for selecting textiles and textile care services for various markets. u 8:30-9:45 a.m. — Success = More Than Just Drycleaning, sponsored by DLI. Succeeding in today’s market means cleaning more than suits and formalwear.

Hear from fellow industry professionals on how to expand services to accommodate customers’ changing needs. u 9-10 a.m. — Commercial Accounts Marketing Toolkit, sponsored by CLA.

11/3/14 2:26 PM

www.americandrycleaner.com

2/19/15 11:43 AM

For those considering adding commercial accounts to their wash/dry/fold operations, and those wanting to grow that segment, this session tackles what’s needed to pursue those accounts, and identifies strategies for growing a commercial account base. u 9-10 a.m. — Fostering Communication, Ensuring Engagement, sponsored by TRSA. Learn more about a top-down and bottom-up communication approach, where employees voice their concerns and ideas and report incidents and near-misses. u 9-10 a.m. — How to Convert O.R. Clients from Disposables to Reusable Surgical Textiles—Deliver Value to Keep Them, sponsored by ARTA. Learn specific steps required to convert healthcare clients from disposable to reusable surgical textiles, and how to retain these clients. The discussion will be led by an operator and supplier. u 1-2 p.m. — OSHA Compliance: Identifying Laundry’s Most Cited Violations, sponsored by TRSA. A top OSHA administrator from 20062008 has helped TRSA develop consensus proposals for overcoming the most difficult obstacles the industry faces in eliminating injuries and illnesses. In this session, hear OSHA’s top 20 most frequently cited stan-

dards and the top 25 “low-hanging fruit” violations. u 2:30-3:30 p.m. — Problem Garment Parade, sponsored by DLI. Preventing claims not only stops payouts, it increases customer confidence in your business. DLI’s educators will help attendees learn how to identify and prevent common claim-causing garment problems.

SUNDAY, APRIL 19 u 8-9 a.m. — Acquisition Financing: Today’s Options for Your Next Store Purchase, sponsored by CLA. Purchasing a self-service laundry requires a large initial capital investment, and financing a laundry often differs from more traditional financing models. This session will discuss information needed to obtain financing and how to avoid potential financing pitfalls. u 8-9:45 a.m. — Textile Effectiveness from a Clinician Point of View, sponsored by ALM. With changes in reimbursement emphasizing patient satisfaction and outcomes, understanding the nursing perspective regarding patient care linen is key to the delivery of quality textiles. Listen to a discussion on new technology and its impact on HACs and HAIs. u 8:30-9:45 a.m. — Getting the Most

Out of Your Association Membership, sponsored by TRSA. Learn how to maximize the resources available to you through your association membership. Get tips on how to be more engaged, and to use your membership to grow your network, increase your brand recognition and build business opportunities to get a higher return on your investment. u 8:30-9:45 a.m. — Policing Employee Policies, sponsored by DLI. The way employees look and behave is changing—are your company policies current with today’s employment issues?

Learn how to protect your business from a lawsuit filed by a disgruntled employee. u 9-10 a.m. — Top 10 Secrets Potential Laundry Owners Should Know, sponsored by CLA. Learn from others’ experiences and avoid potential pitfalls that could cost you hundreds of thousands of dollars. Michael Sokolowski, former multi-store owner and current CLA executive, counts down the top 10 secrets that you need to know before purchasing or building a self-service laundry.

ADC

Theresa Boehl is editor of sister publication American Laundry News.

Visit us at Booth 3571

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www.americandrycleaner.com

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12/11/14 2/12/15 2:30 8:40 PM AM

American Drycleaner, March 2015

35

2/19/15 11:43 AM

m a n a g e m e n t st rat e g ies

Network or Seclusion?

M

any dry cleaners keep their operational details private and don’t readily share with others. This may lead to a cozy comfort zone or to a feeling of isolation and loneliness.

Let’s examine the benefits and risks of an owner of a dry cleaner being willing to open up to other cleaners in an effort to improve their own operation.

Comparisons of industrywide results contrasted with the results of companies that network consistently show that networkers have better results, especially in profit performance, where it really counts for the enterprise.

First, let’s examine the rewards of sharing information with a network and then we’ll follow with the risks.

In the spirit of full disclosure, Methods for Management is fully engaged in the business of consulting and particularly in facilitating noncompeting owner peer management groups. However, there are multiple consultants of this type available inside and outside of the industry, and your associations all offer valuable networking opportunities as well.

REWARDS OF NETWORKING The comfort of knowing that others are facing the same challenges and opportunities that you encounter provides the encouragement to move forward. A network of peers relieves the stress of facing every decision and obstacle alone in the isolation of a small-business, entrepreneurial environment.

Reviewing actual results and comparing them against the group averages and benchmarks opens the discussion on how the benchmark companies achieved their better results and higher profits. Sharing the various approaches to a process or procedure can help fine-tune implementation to improve efficiencies and profits.

This insider information can lead to success in less time and to a lower expenditure of resources invested in a slow and costly process of reinventing the wheel through trial and error.

When the question is cutting-edge innovation, group members can each test different innovations and share Diana Vollmer

36

American Drycleaner, March 2015

0315adc_p36-37.FINAL.indd 36

the results so they don’t all have to invest in trying all the options. They individually may choose to reinvent the wheel on a unique opportunity as a test for the benefit of their own company and also for the group, and then mutually capitalize on each other’s successes by copying the lucrative test results.

In summary, this process of sharing can provide: • Exchange of new ideas and methods (both what has worked and what has not) • Management tools for improved effectiveness and profitability • Detailed operational knowledge • Group operating average, benchmarks, and best practices • Analysis of variances in results • Motivation and encouragement to improve • A framework for development • Peer support and advice • Accountability • Management development and coaching for both owners and their teams • Identification of trends early in the life cycle • Objective identification of strengths and weaknesses • Recommendations for your implementation from supportive peers • Peer camaraderie and interaction • A disciplined framework in which to address your interests, concerns and results Degrees of sharing can range from simple socializing at industry meetings with little or no detailed operational information discussed to intermediate involvement that comes from brainstorming at conferences, either local, national or international. Moving further along the continuum, there are ongoing management groups that meet regularly to share and analyze operational results in a non-competing group environment.

Whatever the level of networking, participants are positive in their feedback about the benefits gained.

RISK OF NETWORKING You probably believe that your business is exceptionally unique. Whatever your distinction, you may be hesitant to share your “secrets” to success with other owners

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2/19/15 11:46 AM

for fear of strengthening a current or potential competitor who might copy you and infringe on your success.

Take a moment and realistically ponder the question: “What trade secrets can a cleaner conceal that are not easily visible or ascertainable to a curious competitor?”

If you still believe that your individual competitive advantages are top-secret, that concern can be addressed by networking with broader, more geographically diverse groups of non-competing owners. They are likely to hold your information in confidence, as a reciprocal sharing of information is critical to both of you.

Another question to ponder: “What aspects of your superior operation are highly visible to anyone in the market?” Perhaps your vans are distinctive, you have the best parking, you offer the customer convenience of a drive-through, pick-up and delivery or 24/7 access. So why have competitors not already copied you?

The risk of most cleaners in your market copying your innovations are relatively low because it takes planning, hard work, follow-through and/or a required investment in time, capital, people or other crucial resources. Most business owners are happy with the status quo or are too burned out to make the effort.

One of the highest hurdles to networking is that, initially, owners are reluctant to share because they don’t want to disclose their financial or operating results. This can be avoided completely, depending upon the event chosen for participation. It can also be delayed until a comfort level is reached within the chosen group.

Whatever level of networking is chosen, shared knowledge is an efficient path forward, and for this reason there will always be market leaders who take a proactive approach, network, interact, improve and innovate.

There will also always be another larger group of cleaners that will continue operating as they always have, hoping for better results and complaining about the death of the industry, the negative effects of the current economy or some other factor that is “not their fault.”

The poorest-run of these competitors are likely to be forced out of business through attrition or acquisition.

The rest will trudge along hoping for the best and that outside factors and influences will improve their results.

Being one of these disappearing cleaners is a risk of not networking.

ADC Diana Vollmer is managing director at Methods for Management (MfM) Inc., which has served the drycleaning and laundry industry with affordable management expertise for improved profitability since 1953. For assistance in determining beneficial networking opportunities with other owners or for your management team with its peers, contact Vollmer at dvollmer@mfmi.com or 415-577-6544. www.americandrycleaner.com

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What the New Union Election Rules Mean for

You Time between petition, election shortened

By Woodruff Imberman, Ph.D.

D

ry cleaners will face new problems avoiding unions because the National Labor Relations Board (NLRB) recently issued “quickie election” rules for representation elections to take effect April 14.

These rules will cut the time between the filing of an election petition and the election to 10 to 15 days from today’s median of 38 days. This means cleaning establishments will have little time to campaign to persuade their employees to vote against unionization.

Here are the most important new rules, their practical results, and what astute dry cleaners are doing to avoid union elections entirely:

(Photo: ©iStockphoto/nebari)

contain accurate home addresses because workers often move and don’t report their new ones. Failure to give the NLRB an accurate list of addresses could prompt an “Unfair Labor Charge.”

This early list gives organizers more time to phone more employees, make home visits or e-mail them to further their unionizing efforts. Today, it is unclear whether the NLRB wants workers’ home or work e-mail addresses. If the latter, that raises new issues due to the NLRB’s new efforts to restrict companies from policing what workers say on their internal e-mail systems.

RULE Management must give the NLRB the names, job titles, shifts, phone numbers, and home and e-mail addresses of workers within two days of notification of a union organizing petition.

RULE Management must file with the local NLRB office a complete “statement of position”—the company’s take covering all potential election issues: who is or isn’t a supervisor under NLRB rules, who should vote, the date and time of the election, etc.—within seven days of the filing of a petition.

PRACTICAL RESULTS Since most elections occur in small companies—the median size of voting units in elections is now about 25 employees—the business owner faces an almost impossible set of tasks.

The first requires a small cleaner’s “human resources department”—sometimes just a clerk who does the weekly payroll—to scramble to put together the required information. Personnel files sometimes do not

PRACTICAL RESULTS Since the business owner often wears multiple hats, has no ‘labor lawyer’ on speed dial, and doesn’t know what a statement of position is, he often phones his own personal attorney for help.

This attorney may have little experience in labor matters. Some call back, telling the bewildered owner to find a labor lawyer. Others buy a do-it-yourself book with a “cookbook” plan for running elections. Finding an

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experienced labor lawyer can take another day or two.

Then, they meet to discuss the cleaner’s situation, asking themselves why workers might want a union, brainstorming what to do, and then composing a statement of position. This does not happen instantaneously.

Meanwhile, the NLRB’s clock is ticking.

Most knowledgeable labor lawyers are conservative and want to protect their bewildered clients. So they no doubt will file a lengthy statement raising every possible question imaginable. They know that under the NLRB’s new rules, if a question or issue is not raised in the initial statement, it cannot be raised in any later proceedings.

Rather than speeding elections, this delays them, as hearing officers sort through all the “boilerplate” the attorneys have raised.

While all this is going on, the worried owner must meet same-day deliveries, handle customer complaints, and handle his/her normal busy work schedule … and the NLRB’s clock is still ticking.

RULE All questions about the voting unit—who is in it and is eligible to vote—will be deferred until after the election. Ballots will be counted before those questions are answered. Only if they affect more than 20% of the employees voting will they be considered.

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PRACTICAL RESULTS Quite often, owners ask their floor supervisors to help in their election campaigns, making handouts and asking workers in the central plant to back their company by voting “No Union.” The cleaner risks an unfair labor practice charge if it asks a person to make anti-union handouts and the NLRB then rules that person is not a supervisor. Nervous employers often tend to avoid using supervisors to campaign, hobbling their efforts to win their election.

Second, workers often ask who will be in the union.

Will it be just their co-workers in the central plant, or does it include delivery drivers and counter clerks in the branches? And what about front-office staffers? To many workers, knowing who their fellow union members might be is a key issue. Not knowing is like buying a pig in a poke.

RULE The hearing officer will be required to rule immediately on pertinent questions and set a rapid date for an election, often within 10 days to two weeks, which gives a company little time to campaign and give its side of the story. (continued)

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PRACTICAL RESULTS Since only about 7% of privatesector employees are union members, few know unions have a downside as well as an upside.

There are strikes, union dues and assessments, and even union fines for disobeying the union bosses. Wages and benefits can go up, down, or stay the same in negotiations.

Just as unions call strikes to pressure companies to meet their

demands, companies lock out employees to pressure them to agree to company demands. Strikers can be permanently replaced in economic strikes.

Employees have the right to know the full story when they are voting.

It takes more than a week or so to tell the full story of the pluses and minuses of unions and answer the questions workers invariably have.

But with the compressed election

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timetable of the NLRB, companies will have little time to inform their workers before they vote.

AVOIDING ELECTIONS IN FIRST PLACE? A dry cleaner cannot lose an election that is not held. Union organizers rarely cold call, going from door to door seeking likely companies to unionize. Almost invariably, it is the employees who call union organizers because they feel the need for somebody to speak for them to management, and for protection against management abuses.

The best way for a dry cleaner to avoid the expense and disruption of an election, the potential cost of a union with higher wages, and restrictive work rules and costly grievances is to treat his/her central plant employees fairly, openly and honestly so they don’t believe they need a union in the first place. But how?

Testing Employee Attitudes — Many business executives remain in the dark about employees’ sentiments until a union petition is filed.

Perceptions of fair treatment must be monitored accurately by cleaners wishing to remain union-free.

Supervisory Behavior and Employee Union Sentiment — The key issues causing workers to seek unions revolve around perceptions of favoritism and unfair treatment, often by first-line supervisors. Since most employees see their immediate bosses as the company, disrespect, unfair treatment and supervisory favoritism are seen by workers as being the attitude of the entire dry cleaner, from owner on down.

Owners of most dry cleaners rely upon central plant superintendents and supervisors to report on morale.

Not surprisingly, few of these subordinates would report petty abuses or favoritism they themselves practice.

Standing alone, one or two abusive incidents may not be important.

But as they accumulate, they impact www.americandrycleaner.com

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employee attitudes severely.

Obviously, training supervisors how to listen and respond to employee concerns is important. Many cleaners use “canned” training programs taken from the Internet. Most deal with generalities, not an individual company’s specifics. Asking a knowledgeable trainer to develop training tailored to the specific problems in a specific central plant takes a little time, but the results are worth it, especially when dealing with diverse workforces. Then, evaluating supervisors not only on their production but also on their “people” skills reinforces the training.

Uncovering Employee Attitudes — Executives sometimes use fast, computerized attitude surveys, hoping they will uncover workers’ concerns. This doesn’t work, especially when the surveys are in English and many of the central plant’s foreignborn workers can only read their native language. Workers are often asked to score various factors on a 1-to-10 scale. But numeric scores do little to tell the front office why employees believe as they did, nor what remedial efforts to take.

I believe that only a handful of executives in the drycleaning industry take the time to obtain unfiltered views of their employees’ attitudes by having audits conducted by skilled outsiders conducting faceto-face interviews in carefully structured groups. Outsiders are highly effective, because workers are reluctant to speak openly to management for fear of retribution.

Marrying Labor and Management Interests — Dealing with the employee concerns quickly is important. Interestingly enough, many of them revolve around their inability to do their jobs as well as they would like. Poorly maintained equipment or poor working conditions all slow productivity and frustrate workers.

Since employees have many practical ideas about improving productivity, it pays to train supervisors to listen to them in a systematic way and respond. When employees see management caring about productivity and quality, they will, too.

Finally, providing incentives like Gainsharing plans to reward workers for their better overall performance is a powerful tool to reinforce labor management bonds.

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When these efforts are done effectively, dry cleaners won’t have to worry about unions. When are ADC you going to start?

Dr. Woodruff Imberman is president of Imberman & DeForest Inc. and an authority on labor issues. Readers wishing further information on union avoidance strategies may contact Imberman at 847-733-0071 or info@ imbdef.com.

•

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How to Craft a

World-Class Customer Experience

By Bruce Beggs, Editorial Director

A

s if Cancun’s sun, sand and surf in January weren’t enough, a highlight of the Five Star & Brainstorming Conference was John R. DiJulius III’s presentation, How to Make Your Customer Experience World Class.

DiJulius, author of The Customer Service Revolution, offered special insights into a customer’s life and how dry cleaners can translate that into a superb experience.

“How can we be the brand that our customers literally can’t live without?” he asked the audience attending the joint National Cleaners Association/Drycleaning & Laundry Institute event, pacing around and among the scattered round tables where attendees sat.

It starts with service aptitude, which DiJulius defined as a person’s ability to recognize opportunities to exceed customers’ expectations, regardless of the circumstances. And where does this come from? It comes from previous life experiences, previous work experiences and current work experience.

John DiJulius III Often, it is the most recently hired, least trained, lowest paid employees who deal with customers the most, he says. Do you think that’s an ideal situation?

“Unless you’re hiring directly from the Ritz-Carlton, the Four Seasons Hotel, Nordstrom, they worked for someone who wasn’t world class,” he says. “They worked for a leader who wasn’t world class, and they’re ‘brainwashed’ in a different way than you want them to be.”

Thus, it is not your employee’s responsibility to have high service aptitude, it is your company’s responsibility to “give it to them.”

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(Image licensed by Ingram Publishing)

“Just as you would never allow someone to handle someone’s clothing without the proper training, you can’t let them interact (with customers) without the proper hospitality training,” he says.

The concept of “world class” starts at the top, with “executive sponsorship.”

“You don’t (just) have annual customer service training once a year with your staff,” DiJulius says. “That’s like deodorant: with time, it wears off and the odor comes back. It’s every time you speak—about anything. Sales, marketing, promotions, new point of sale, new equipment. You bring in how that affects the customer experience.”

He played video clips of iconic CEOs—Walt Disney, Amazon’s Jeff Bezos, Starbucks’ Howard Schultz, Apple’s Steve Jobs—that illustrated how each routinely framed their comments with the customer in mind.

PUT YOURSELF IN THEIR SHOES In a survey of 300 company CEOs from various industries, 80% said they believe they deliver world-class service, DiJulius says. What they didn’t know is that 3,000 of their customers were being surveyed at the same time.

And what did they say? Just 8% of customers believe they received world-class service from these same companies.

“You’re in the customer perception business,” DiJulius says. “You can tell me how great you are, but your average ticket, your repeat customers, whatever your key metric is doesn’t lie.”

Employee apathy creates customer apathy, and customer apathy is the enemy of a successful business, he says. www.americandrycleaner.com

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The best way to improve a customer’s perception of your service is to put yourself in their shoes. By better understanding the demands on their time, the pressures they’re under, the personal issues they may have, their likes and dislikes, etc., you improve your chances of fulfilling their needs and pleasing them while you’re doing so.

DiJulius calls Chick-fil-A the “Ritz-Carlton of fast food,” because its service vision is to make every guest feel cared for unlike anywhere else.

The restaurant chain trains its employees to learn to see the world through their customers’ eyes. One tool it uses is an emotionally charged training video that pictures a variety of customers and their untold stories. There’s the father who just lost his job. And the young immigrant who just received U.S. citizenship. Over there sits the widow whose husband died recently; today would’ve been their 50th anniversary. And there are more. The video is available on YouTube; search for “Chick-fil-A every life has a story.”

World-class service organizations do two things better than everyone else: they dictate the best service aptitude, and they consistently put their employees in the shoes of the customers, DiJulius says.

“Every moment is an interaction to tell me whether this is going to be a positive or negative experience.”

Now, every business has “policies” that it stands by, but

DiJulius—owner of a chain of upscale spas in the Cleveland area—prefers to use “guidelines” that permit his employees to act in the best interests of the customer while retaining their business.

He shared a story about Spirit Airlines, which infamously refused to refund a terminal cancer patient’s $197 ticket when doctors would no longer allow him to fly. The incident gained worldwide media coverage, “grounding” the brand’s reputation.

“Build your company’s customer service experience as if no customer had bad intentions,” he says. “Everyone builds it the opposite way, to catch that 2%, then you punish the other 98%.”

DiJulius is a believer than if the service is good enough, a customer truly won’t care if they’re paying more here than they would across town. He favors competing in “experience wars” instead of “price wars,” because “the problem with discounting is there is always someone more willing to give it away than you.”

There has to be a paradigm shift: from a commodity a customer can get anywhere to an experience he/she can ADC only enjoy with you.

Check back next month for more from DiJulius and his concept of “Secret Service.”

HERE’S WHAT’S COMING UP IN AMERICAN DRYCLEANER...

APRIL Features: Atlas of Atlanta Here’s what to see and do while in ‘Hotlanta’ for Clean ’15. Coin-Op Laundry A self-service laundry could make a plant a comprehensive fabricare center.

Showcase: Point-of-Sale Systems Editorial Submission Deadline — February 15 MAY Features: Routes to Success The pros and cons of taking drycleaning services directly to customers. Clean Show: First from the Floor The big news from the just-completed event.

Editorial Submission Deadline — March 15

...and much more!

Want to send a press release or submit a story or story idea? Contact Bruce Beggs, Editorial Director, today!

Phone: 312-361-1683 E-mail: bbeggs@ATMags.com www.americandrycleaner.com

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s p ot t i n g t i ps

Better Habits for Better Business L

et’s make a commitment to get away from bad habits in 2015. Many of you have decided that what is good enough for you is good enough for the customer. This is what your competitors want you to think, while they quietly raise the bar on their quality and service. You can do/not do a lot of things in the name of minimizing the effort you give to cleaning and spotting, but there is no substitute for great attitude and service.

A common bad habit I’ve noticed is placing the spotting gun too close to the fabric surface. I commonly see “experienced” spotters get the nose against the fabric, especially when drying the area that has been spotted.

Normally, you should place the spotting gun’s nose no closer than the width of your hand, about 4 inches, when using for either steam or air. Increase this distance to 6 to 8 inches when dealing with knits and decorative trim.

Also, when working with a satin weave, spot it on the reverse side to minimize the potential for fabric distortion.

When drying the area, resist the temptation to get closer. Keep the spotting gun at a distance of no less than 4 inches. Work in a slow circle by aiming the gun just outside the moist area, and follow the drying in a spiral until you reach the center.

Martin Young Another bad habit has its roots in the best of intentions. The concept of high productivity is a worthy goal. However, processing garments that are still damp with water is the cause of a large problem.

A damp area on fabric can act as a dirt “magnet” in a solvent system. During a cleaning run, the foreign material removed from the items will be redeposited in and on the spot. This leaves an obvious dark area that is difficult to remove. Take the time to dry any garment that comes in damp or that you have spotted wet-side. Also, take advantage of a leveling agent to emulsify any unseen residual moisture. It is easier and faster to take precautions than to spend hours trying to remove the damage you caused in haste.

I cringe each time I visit a plant where the cleaner/ spotter is using any means necessary to “cram as much 44

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as possible” into the drycleaning machine or laundry washer. Overloading restricts the distribution of solvent, detergent, additives and water. In a dry-to-dry machine, this practice will result in unequal drying, which will rear its ugly head as streaks and swales. Additionally, overloading will reduce the level of mechanical action on the entire load, resulting in less efficient cleaning.

If you are using a cationic process (injection of detergent on each run), your solvent should be clear. If you are using an anionic process (solvent charged to 1% or greater), your solvent should be no darker than the amber color of a pilsner beer. The idea that solvent loaded with contaminants can be used for darks is simply not correct.

Non-volatile residue (NVR) is made up of all the things too small to be filtered out of the solvent. Dark solvent is evidence that filtration is not working properly, or distillation is past due. This is the result of a mechanical failure, misinformation about solvent, or simply poor solvent maintenance.

If you are not delivering one change of good solvent to the wheel at least every 90 seconds, you are doing your customers a disservice and handing your competitor an advantage. When you allow your base tank to drop below 60% of capacity, you are forcing the NVR to become concentrated, which makes filtration more difficult.

Your cleaning equipment must be maintained to work properly and to protect your investment. Lint is generated from cleaning and drying items every day. Clean the button trap and the strainer on the solvent pump daily to maintain the adequate flow of solvent. The filter on the air inlet to the steam coil, which supplies warm air for drying, should be cleaned daily. You must keep solvent and air flowing to ensure proper cleaning and drying.

Every plant has an area or two where protocols need to be “polished.” Look around your plant with an open mind. Now is the time to polish your policies and make 2015 flow more smoothly.

ADC Martin L. Young Jr. has been an industry consultant and trainer for 20 years, and a member of various stakeholder groups on environmental issues. He grew up in his parents’ plant in Concord, N.C., Young Cleaners, which he operates to this day. Contact him by phone at 704-786-3011, e-mail mayoung@vnet.net.

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a r ou n d t he i n dust ry

Drycleaning businesses among magazine’s annual ‘Franchise 500’ The Certified Restoration Drycleaning Network (CRDN), headquartered in Berkley, Mich., leads the drycleaning businesses named in Entrepreneur magazine’s 36th annual “Franchise 500” list.

This is the eighth straight year CRDN has made the list, receiving an overall ranking of No. 253 for 2015.

The list recognizes growth-oriented franchises based on objective, quantifiable measurements, including financial strength and stability, growth rate and size of the system, according to the company.

Other drycleaning franchises that made the 2015 Franchise 500 list were Martinizing Dry Cleaning (No. 399), Tide Dry Cleaners (No. 402) and Comet Cleaners (No. 464).

Lapels Dry Cleaning names Kline Franchise Owner of Year for 2014 Lapels Dry Cleaning has named Jeff Kline as its Franchise Owner of the Year for 2014. Kline, who resides in Gilbert, Ariz., owns Lapels franchise locations in Gilbert and nearby Chandler, Ariz.

“Since Jeff opened his doors for business in 2011, his Lapels Dry Cleaning stores have exemplified the excellence we strive for with all our locations,” says Kevin Dubois, CEO of Lapels Dry Cleaning, who presented Kline with a trophy and a $2,000 award.

Dubois cited several reasons for choosing Kline from among more than 60 franchise owners, including growth of Kline’s plant in Gilbert by nearly 50% and his Chandler satellite store by 20%; training new Lapels franchisees at his facility; working with the Lapels corporate team to create a “Construction Document” that has helped new franchise owners in the build of their new stores; helping, with his staff, to develop a customer review platform; and more.

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American Drycleaner, March 2015

Jeff Kline (left), owner of Lapels Dry Cleaning of Gilbert, Ariz., and Chandler, Ariz., receives the Franchise Owner of the Year award for 2014 from Lapels CEO Kevin Dubois. (Photo: Lapels)

America’s Best Cleaners, SPOT team up to create Users’ Group America’s Best Cleaners™ and SPOT Business Systems have teamed to create a Users’ Group that will weigh in on future SPOT processes and developments.

More than 95% of America’s Best Cleaners’ Affiliates use SPOT software to manage not only back-end operations but also front-end revenue streams, marketing data, client data and client retention.

“What we find ... is that a lot of Affiliates aren’t using the SPOT system to its full capacity,” says Chris White, executive director of America’s Best Cleaners, “This Users’ Group will allow operators to capitalize on everything the software has to offer.”

The new group will offer input and feedback to SPOT, potentially beta-testing new processes and developments.

It will meet frequently via online conferencing, and through participation in October’s SPOT Users Conference (the America’s Best Cleaners National Affiliate meeting will take place immediately after this gathering).

These Affiliates are ideal to assist a business like SPOT in determining future developments, says White, because the non-competing dry cleaners are protected under a nondisclosure agreement and are accustomed to sharing intimate business details.

ADC

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