American Drycleaner - Nov/Dec 2014

© Copyright 2014 American Trade Magazines All rights reserved.

® Nov/Dec 2014

Fashion

& Fabricare 2014

Experts Advise How to Handle New Fall Styles

1114adc_p0C1.FINAL.indd 1

10/22/14 3:04 PM

Is your business heading in the right direction?

Emailing so advanced, it's simple.

Dynamic Emailing: Compassmax can create unlimited user defined automatic emails with HTML graphics. Options include new customer emails, lost customers emails, notifications when orders are ready, garment pictures, birthdays or anniversaries wishes and more!

• • • • • •

Customer Service Manager Unlimited Price List Options Automated Email Marketing True Touch Screen or Keyboard Interface Credit Card Integration Accounts Receivable

• • • • • •

Multiple Auto Assembly Integration Options Cash and Inventory Control Customer Loyalty Programs CSR Alerts Pick Up and Delivery Multi Store Capabilities

Maineline Computer Systems 1-800-354-2525 www.compassmax.com Digest_page.indd 1

3/20/14 10:20 AM

It's Time to Remove Chlorinated Solvents From Your Board!

Embrace Your Environmentally Friendly Future with Stain Removers from A. L.Wilson Perc users – chlorinated solvent belongs in your machine, not on your board.

Alternative solvent users – use stain removers that align with your chosen solvent.

Replace traditional POG’s and VDS’s with TarGo EF and EasyGo , two of Wilson’s ®

®

high-performance, cost-effective, California-compliant stain removers.

You'll be taking steps to avoid future regulatory and remediation nightmares, while providing your customers with the garment quality they desire!

EasyGo spray spotter quickly penetrates to absorb collar & cuff stains, perspiration,

For GreenEarth,® use ||G||Go®

ground-in soil and more, all without brushing. Turn to TarGo EF to remove any tough oil based stains that remain behind.

Become a STAIN WIZARD at ALWilson.com

To learn more, visit ALWilson.com or call 800-526-1188 A. L. WILSON CHEMICAL CO.

GreenEarth is a trademark of GreenEarth Cleaning, LLC.

Digest_page.indd 1

4/3/14 10:30 AM

drycleaner drycleaner A M E R I C A N

Nov/Dec 2014

Vol. 81, No. 8

FE A T U R E S

D EP A R TMENTS

12

(Photo: firstVIEW)

12

Fashion & Fabricare 2014: Could the Outrageous Be Coming to Your Plant?

Tips for cleaning garments that emulate fall’s most outré outings Ian P. Murphy

28

Milan’s EXPOdetergo Draws 20,000 A 21% boost in foreign attendance proves trade show’s ‘global leadership’: manager

32

Arrow Fabricare Services Turns 100 Kansas City-based company recounts history, growth through diversification

36

Quick Fixes to Common Problems (Pt. 1) DLI’s Brian Johnson describes how to solve some everyday drycleaning dilemmas Bruce Beggs

2

American Drycleaner, November/December 2014

1114adc_p02.FINAL.indd 2

Pre-Inspection 4 Talk of The Trade 6 The Numbers 10 Management Strategies 18 Attract Fashion Influencers with Specialized Services Diana Vollmer Events Calendar 23 Spotting Tips 26 Sweaters Bring Extra Cash, but Be Cautious Martin Young Industry Observations 40 Learn Every Job in Your Plant Howard Scott Education & Training Calendar 43 Your Money 46 Retirement: Don’t Outlive Your Money Bill Lynott Around the Industry 50 Classified Advertising 58 Advertiser Index 62 Wrinkle in Time 64

N E ED H ELP FI ND I NG T HE H ID D EN H A NG ER ?

Scan this QR Code for help in finding the hidden hanger on this month’s cover.

Good luck!

www.americandrycleaner.com

10/23/14 10:22 AM

Digest_page

8/16/11

10:50 AM

Page 1

“Business has never been better.”

Since 2003, CBS has given me consistent updates and easy to understand tech support, all at a price that our industry can afford. I would recommend CBS, and I have, to anyone who is still wasting their time and money on those over priced POS systems.

Dan Loesher Sunshine Cleaners

We Speak Cleaner 800.406.9649

sales@cleanerbusiness.com

www.cleanerbusiness.com

Pr e-i n s p ec t i o n

Fashion & Fabricare

F

all’s runway collections had more than a little of the outrageous this year, reports Ian Murphy. Couture labels known for feminine elegance flaunted sporty street styles, architectural capes, or “extreme turtlenecks.”

The haute couture originals may not appear in drycleaning plants anytime soon but garments emulating them likely will. Watch for these “looks”: Bruce Beggs • “Streetwear,” including brightly colored, form-fitting and sporty outfits that feature mix-and-

Publisher Charles Thompson 312-361-1680

cthompson@ATMags.com

Editorial Director Bruce Beggs

National Sales Director Donald Feinstein 312-361-1682

dfeinstein@ATMags.com

312-361-1683

Digital Media Director Nathan Frerichs

Production Manager Roger Napiwocki

nfrerichs@ATMags.com

bbeggs@ATMags.com

312-361-1681

match patterns, loud prints, big logos and provocative sayings.

• “Swinging ’60s,” including miniskirts, thigh-high boots and shift dresses emphasizing op-art patterns and retro-futuristic accents.

• “Knit To Be Tied,” featuring head-to-toe knits, many that drape all the way to the floor.

• “Fantasy Fur,” always a fall runway staple. This year’s furs arrived in oversized, multi-colored patchworks of alpaca, shearling, fox and astrakhan.

Read Ian’s complete report starting on page 12. O

Main: 312-361-1700 Fax: 312-361-1685

SUBSCRIPTIONS 630-739-0900 x100

Contributing Editors Howard Kaschyk Carolyn Nankervis Howard Scott John Spomar Jr. Diana Vollmer Martin Young

www.american drycleaner.com

American Drycleaner (ISSN 0002-8258) is published monthly except Nov/Dec combined. Subscription prices, payment in advance: U.S., 1 year $39.00; 2 years $73.00. Foreign, 1 year $89.00; 2 years $166.00. Single copies $7.00 for U.S., $14.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Drycleaner, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 81, number 8. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661. Charles Thompson, President and Publisher. American Drycleaner is distributed selectively to: qualified dry cleaning plants and distributors in the United States. No material appearing in American Drycleaner may be reprinted without written permission. The publisher reserves the right to reject any advertising for any reason. © Copyright AMERICAN TRADE MAGAZINES LLC, 2014. Printed in U.S.A.

4

American Drycleaner, November/December 2014

1114adc_p04.FINAL.indd 4

www.americandrycleaner.com

10/23/14 11:17 AM

Getting Steamed?

When your water heater dies, DON’T replace it!

Get a DynaFluid 2000 from Iowa Techniques!

With steam from your boiler and a cold water source, this little valve makes an infinite supply of hot water.

It outperforms water heaters by every measure, cutting costs and increasing productivity.

Call Iowa Techniques today and learn how the DynaFluid Valve will help your business!

ASK MATT! (800) 727+1592

About Iowa Techniques Iowa Techniques is a manufacturer and distributor of unique products that work in a wide variety of industries and applications, and currently focuses on helping dry cleaners make smart choices that impact the bottom line in their plant operations.

(800) 727+1592 | www.iowatechniques.com IT DynaFluid AMERDRYCLEANRS Ad 5.25x7.5.indd 1 Digest_page.indd 1

3/27/13 2/27/14 1:59 9:24 PM AM

TALK OF THE TRADE

Survey: Many dry cleaners give perc another 10 years or less as viable solvent option

▲

CHICAGO — In light of the regulatory environment, roughly 69% of dry cleaners believe that perchloroethylene—perc—will no longer be a viable solvent option for the average operator within 10 years, according to results of October’s American Drycleaner Your Views survey.

Of that group, 35.6% believe perc has another five years while 32.9% is giving it 10 years.

Approximately 15% say perc will remain a viable drycleaning solvent option “indefinitely.” Roughly 12% give it 15 years, and 4.1% give it 20 years.

Roughly 49% of respondents say they use perc. Other solvents in use include high-flashpoint hydrocarbon (34.2% of respondents), petroleum (16.4%), GreenEarth (D5 silicone) (9.6%), and SolvonK4 (6.8%).

A share of cleaners (8.2%) also use “other” solvents not on the list provided within the survey, including DF-2000, DWX-44, and water.

“Perc is still the very best all-around solvent,” writes one respondent. “The horror stories are most generally from incidents that occurred before regulations on handling and disposal, and * No one (0%) selected liquid CO2, Solvair, DrySolv (n-Propyl Bromide) or Rynex (glycol ether) when answering these questions.

6

American Drycleaner, November/December 2014

1114adc_p06-08.FINAL.indd 6

www.americandrycleaner.com

10/22/14 3:03 PM

0613adc_SPOT.indd 1

5/30/13 10:33 AM

even containment systems, were in place.

Perc is the single most investigated and regulated solvent in existence.”

“Dry cleaners need to be flexible,” urges another respondent. “As perc is phased out, we need to understand that the customer still expects clean, spot-free cleaning. We must become better at stain removal in order to maintain these standards.”

“All the alternative solvents have some kind of environmental impact,” writes a third. “None can be consumed or poured down the drain. Even water has its problems, due to shortages in many parts of the country and world. Education of the consumer and the politicians is the key to keeping our industry strong and viable no matter the solvent choice.”

Dry cleaners were asked which solvent system they expect to use in the next drycleaning machine they buy. The majority say high-flashpoint hydrocarbon (28.6%), while other popular choices are GreenEarth (17.8%), SolvonK4 (13.7%) and petroleum (9.6%). A stubborn 9.6% say they’ll stick with perc. Approximately 21% of respondents say they do not plan to buy another machine.

Wet cleaning has become an important alternative for cleaning clothing, and 85% of those surveyed process at least some garments using professional wetcleaning techniques.

While American Drycleaner’s Your Views survey presents a snapshot of the trade audience’s viewpoints, it should not be considered scientific. Due to rounding, percentages may not add up to 100%.

Subscribers to American Drycleaner e-mails are invited each month to participate in a brief industry survey they can complete anonymously. O 8

American Drycleaner, November/December 2014

1114adc_p06-08.FINAL.indd 8

Top stories @ www.AmericanDrycleaner.com for the 30 days ending October 15

Top News Stories 1. The EJ Thomas Co. Acquires M&L’s Supply Business 2. Pressed 4 Time Added to Growing Franchise Network 3. Kreussler’s SYSTEMK4 Receives U.S. Patent Approval

Top columns & features 1. Do They Clean UGG Boots in Australia?

2. Working with Wools and Silks 3. Use Empathy to Defuse Unhappy Customers 4. Passing On Your Drycleaning Plant 5. StatShot: West Posts Largest Gains in August Drycleaning Sales...

Web EXCLUSIVE!

Top stories @ our sister sites www.AmericanCoinOp.com: 1. Replace Equipment, Increase Profits 2. Electrolux to Acquire GE Appliances Web EXCLUSIVE! 3. Attitude Check 4. What It Takes to Go Commercial

www.AmericanLaundryNews.com: 1. CDC: Forgo Laundering Ebola Patient Linens, Discard as Regulated Medical Waste 2. Business Opportunities in Hospitality: The Role of a Business Plan 3. Lapauw International Opens U.S. Subsidiary, Adds Leadership

www.americandrycleaner.com

10/22/14 3:03 PM

Time to Switch?

Not satisfied with your point of sale computer hardware and software? Move to Fabricare Manager’s affordable, reliable and secure system. You (and your customers) will be happy you did. Just tell us you’re ready to make the change.

Or, If you’re not yet using a POS, why not start with the best?

Fabricare Manager Drycleaning Management at Your Fingertips

fabricaremanager.com • 888.249.5142

Digest_page.indd 1

6/20/14 9:56 AM

THE NUMBERS

THE U.S. EMPLOYMENT rate fell to 5.9% in September, its lowest level since July 2008. “The nation’s economic recovery continued in September with the addition of 248,000 new jobs,” says U.S. Secretary of Labor Thomas E. Perez. “It was the 55th consecutive month of privatesector job creation, during which time businesses have created 10.3 million jobs. In 2014, we have experienced the most robust year-to-date private-sector job growth since 1998.”

IN THE BEIGE BOOK issued Oct. 15, reports from the 12 Federal Reserve Districts generally described modest to moderate economic growth at a pace similar to that noted in the previous Beige Book.

Cleveland, Chicago, St. Louis, Minneapolis, Dallas and San Francisco districts reported moderate growth, while modest growth was reported by the New York, Philadelphia, Richmond, Atlanta and Kansas City districts. Most districts reported overall growth in 10

consumer spending that ranged from slight to moderate.

Several district reports indicated that retailers were relatively optimistic about the remainder of the year. Meanwhile, tourism activity remained upbeat in several areas, with some reports of higher occupancy rates and solid advance travel/lodging bookings.

MORTGAGE APPLICATIONS

for the week ending Oct. 10 increased 5.6% on a seasonally adjusted basis from a week earlier, according to the Mortgage Bankers Association (MBA).

“Growing concerns about weak economic growth in Europe caused a flight to quality into U.S. assets,” which led to sharp drops in interest rates, says MBA Chief Economist Mike Fratantoni. “Mortgage rates for most loan products fell to their lowest level since June 2013. Refinance application volume reached the highest level since June 2014 as a result, with conventional refi-

American Drycleaner, November/December 2014

1114adc_p10.FINAL.indd 10

nance volume at its highest since February 2014.”

THE CONFERENCE BOARD’S

Consumer Price Index ® , which had increased in August, declined in September. As of Sept. 30, the Index stood at 86.0, down from 93.4. The Present Situation Index fell to 89.4 from 93.9, while the Expectations Index dropped to 83.7 from 93.1.

“Consumer confidence retreated in September after four consecutive months of improvement,” says Lynn Franco, director of economic indicators at The Conference Board. “A less positive assessment of the current job market, most likely due to the recent softening in growth, was the sole reason for the decline in consumers’ assessment of present-day conditions.

“Looking ahead, consumers were less confident about the short-term outlook for the economy and labor markets, and somewhat mixed regarding their future earnings potential.” O —Bruce Beggs www.americandrycleaner.com

10/23/14 11:25 AM

THINK

OUTSIDE

YOUR SYSTEM

WITH Our new generation of Point Of Sale system is designed for both small and larger cleaner stores. DryClean PRO Enterprise (DCPe) is even simpler to use than before.

With user friendly screens and menus, DCPe will make your life easy. We offer, promise, and guarantee the best after sales support to our end users.

LIMITED TIME

OFFER

Free cordless scanner with our

Garment Verification System Ask us about our

Save time and money and add to your profits by contacting existing clients and reaching out to new clients through DryClean PRO Enterprise’s built in MARKETING and EMAILING functionality.

You’ll be able to send Thank You emails to new or Top 100 customers, Customers with overdue inventory, Customers that have not visited you for a while, Route customers & e-mail coupons to all your customers.

DCPe RENTAL

Call us about our new version of Uniform Tracker

Computer Systems

Contact us TODAY!

0514adc_DajiSoft.indd 1

(888) 325-4763 www.dajisoft.com

4/24/14 10:14 AM

Fashion

& Fabricare 2014

Could the Outrageous Be Coming to Your Plant?

Tips for cleaning garments that emulate fall’s most outré outings

By Ian P. Murphy

F

Photo: firstVIEW

12

American Drycleaner, November/December 2014

1114adc_p12-25.FINAL.indd 12

▲

ABOUT THE EXPERTS • Jim Kirby is chief analyst at the International Textile Analysis Laboratory (ITAL), Drycleaning & Laundry Institute (DLI), Laurel, Md. • Alan Spielvogel is garment analyst for the National Cleaners Association (NCA) in New York, N.Y. • Chris Allsbrooks is director of store operations for ZIPS Franchising LLC in Greenbelt, Md., and a former garment analyst for DLI.

all’s runway collections had more than a little of the outrageous this year. Couture labels ordinarily known for their feminine elegance flaunted sporty street styles that recalled ninja warriors and the joys of slumming at the dollar store. Others produced architectural capes and “extreme” turtlenecks to protect against winter’s chill.

Against expectations, designers raised hemlines to “mini” lengths and introduced new layers of boots, leggings and pants for warmth, while showing off sweater sets that go all the way to the floor.

And always toying with shape and texture, they employed everything at their disposal— fur, feather and fabric—to create the looks that wowed the crowds.

The haute couture originals seen on the runways of Milan, Paris and New York may not appear in drycleaning plants anytime soon, of course, but garments that emulate the season’s most outré outings will be arriving shortly.

The following are four fashion trends that dry cleaners will likely see in the months ahead, and expert advice on handling them.

www.americandrycleaner.com

10/22/14 2:47 PM

Digest_page

3/5/12

10:49 AM

Page 1

See us at Cleaners Showcase Booth 500

Photo: firstVIEW

1114adc_p12-25.FINAL.indd 14

Drawing inspiration from consumer culture, Moschino introduced bright, sporty streetwear styles that spoof brands such as McDonald’s.

10/22/14 2:47 PM

Fashion

& Fabricare LOOK #1

STREETWEAR A

▲

consumerist, fast-fashion aesthetic with an undertone of apocalypse, this year’s streetwear is ready for anything the urban jungle can dish out. Brightly colored, form-fitting and sporty outfits feature mix-and-match patterns, loud prints, big logos and provocative sayings—perfect for standing out on the subway or standing in line at the Megamart.

“Bright colors send up a flag that there is a dye process that may have some problems in cleaning,” says Jim Kirby, chief garment analyst at DLI’s International Textile Analysis Laboratory (ITAL).

Operators should be sure that their solvent is moisturefree, and avoid the use of heat, says Alan Spielvogel, garment analyst at the National Cleaners Association (NCA). “Dyes have a tendency to migrate from the darker portions of a garment to the lighter portions.”

Vibrant colors often get their pop from fluorescent brighteners, he adds, which solvents can strip from the fabric, dulling colors.

In-your-face logos and imprints are often pigment dyes or stencils that bind to the fabric with an adhesive that also may prove soluble to the drycleaning process.

“Double-check the care label, and test for colorfastness,” says Chris Allsbrooks, director of store operations for ZIPS Cleaners and a former DLI analyst, and be prepared to go against care-label instructions when necessary.

“A lot of these garments are labeled incorrectly,” Kirby says.

“They may be better off in a wetcleaning process.”

www.americandrycleaner.com

1114adc_p12-25.FINAL.indd 15

American Drycleaner, November/December 2014

15

10/22/14 2:47 PM

Fashion

& Fabricare LOOK #2

SWINGING ’60s

M

▲

ad Men ingénue Peggy Olson would feel right at home on this year’s runways, where designers set the time machine to “Mod” with miniskirts, thigh-high boots and shift dresses emphasizing op-art patterns and retro-futuristic accents such as mohair and vinyl.

“Nancy Sinatra is back in town,” Spielvogel quips.

Cleaners should protect against dye migration on geometric prints by pre-testing with the solvent of choice, he says, control reclamation temperatures, and be wary of the extended drying times many alternative solvents require.

“Op-art patterns are usually surface designs,” Kirby notes.

“They are held to the fabric with a binder, and dry cleaning may not be the desired method” since it can quickly strip the binders from the fabric.

Shiny and see-through accent materials such as vinyl, polyurethane and polyvinyl chloride (PVC) should never be processed in dry cleaning, the experts add.

“A lot of times, these materials have softening agents to keep them pliable,” Kirby says, “but they can crinkle, blister or peel off in solvent.”

Again, using a water process may be a better option, Allsbrooks says. “Vinyl washes beautifully—but if you dry-clean it, it will come out rock-hard.” (Page 20)

16

American Drycleaner, November/December 2014

1114adc_p12-25.FINAL.indd 16

www.americandrycleaner.com

10/22/14 2:50 PM

Miu Miu’s ultra-mod minidress features metallic embroidery, semiprecious stones and a see-through yoke of yellow PVC.

Photo: firstVIEW

1114adc_p12-25.FINAL.indd 17

10/22/14 2:47 PM

m a n ag em e n t st r ate gi e s

Attract Fashion Influencers with Specialized Services

S

everal times each year, in style centers around the world, designers and their fans gather for the unveiling of the newest designs on the fashion runways.

Fashion devotees range from the mega-wealthy wearing one-of-a-kind haute couture to mass-market purchasers. Their buying power may differ, but they have in common that they all want to look their best and to have their clothing fit like it was custommade for them. They also want and need you to protect the significant investment they have made in their Diana Vollmer apparel.

These “vogue disciples” are important to your success since they are the influencers whose style and advice can sway many prospects and send them your way.

This fall, the key runway trends included ever more black and white, sometimes accented with a pop of vibrant color. Frills, lace and mesh detailing, as well as cutout backs and sides, were also prevalent. Retro maxi dresses, pinafores and crop tops added a juvenile playful tone, especially when trimmed with silver ribbon detail. Billowy tulle and silk contributed a touch of the bohemian.

18

American Drycleaner, November/December 2014

1114adc_p18-19,22.FINAL.indd 18

These styles may already be hitting your inventory, and you are giving them the expert TLC they need to stay in like-new condition. They often require careful pre-testing, delicate spotting, deft pressing technique and supportive (always attractive) packaging. Your fabricare skills are much appreciated by the fashion-focused because you keep them looking the part of style guru.

Beyond your essential expert professional care, there are many additional ways to attract this customer segment to your services.

Some of the services that go outside traditional apparel cleaning and pressing will instill loyalty and create raving fans who will tell their friends, families and colleagues how wonderful you are.

Your imagination can expand the possibilities but some wardrobe services include: • Storage, which can be seasonal or longer • Photography for insurance and/or image planning purposes • Detailed cataloging of collections for insurance or event appearance scheduling purposes • Management, including full fabricare, transportation and documentation www.americandrycleaner.com

10/22/14 2:42 PM

▲

design to reality.

• Preservation for archiving or future Of course, this skilled service requires availability for events or persons expertise that is often difficult to identify, currently known or unknown locate and attract. It is talent that can also • Delivery and/or pick-up to/from be challenging to manage. The talent the client’s temporary or permanent search can be problematic and can require location creativity in itself. In addition to the tradiAn extremely crucial service that will tional sources of sewing skill, you might solidify the fashion leader loyalty is expert find the following possibilities helpful as tailoring that incorporates: sources of expert seamstresses: • Alterations to a current wardrobe • Sewing instructors can be found that are needed due to weight gains/ through schools, craft clubs and losses, changing hemlines, trends that bulletin boards. are more fitted or less form-fitting, or • Fashion institute students like workreuse by a younger family member. ing with the fine fabrics • Customization of new and quality clothing that purchases are particuFashion devotees range a fine cleaner handles larly popular because from the mega-wealthy regularly. a newly purchased wearing one-of-a-kind • Skilled tailors and seamgarment moves imhaute couture to massstresses are more plentimediately to favored market purchasers. ful offshore, and you can status and clients will sponsor them through pay a premium for select immigration proexpedited alterations. grams. Eastern Europe While-you-wait hems seems to provide a numare a prime example ber of tailors with excepof a quick alteration tional ability levels. that can delight a cli• You might benefit from ent because they can contacting organizations wear the purchase (Photo: © iStockphoto/pashyksv) that are providing help to immediately. newly arrived refugees.

• Modifications to • Fabric stores attract customers and special-occasion garments, of which associates with sewing skills. bridal is the most obvious, but life • Online searches of related keywords events occur at all ages from chriswill uncover new sources of profitening through old age. Think of the ciency. effort made to appear fit at school reManagement of this specialized talent unions or the desire to fit into the old can be especially perplexing but can also uniform for a gathering of comrades. be simplified through compensation that • Creation of a new garment utilizing a aligns the tailors’ interests with your profbeautiful fabric or trim from a vintage itability interest. Samples of this approach one. to compensation include: • Creation of a custom garment from 22 www.americandrycleaner.com

1114adc_p18-19,22.FINAL.indd 19

American Drycleaner, November/December 2014

19

10/22/14 2:42 PM

Chanel champions the head-to-toe knit trend with a ready-foranything four-piece ensemble that includes crocheted sunglasses.

Photo: firstVIEW

1114adc_p12-25.FINAL.indd 20

10/22/14 2:47 PM

Fashion

& Fabricare LOOK #3

KNIT TO BE TIED D

▲

esigners took head-to-toe knits a step further this year, producing long, loose knit garments that often drape all the way to the floor. Ensembles like this are stylish and warm, but stretch and shrink easily, so operators should examine weaves and garments carefully.

“You have to understand the construction,” Allsbrooks says.

“If something is intentionally oversized, that’s how it is supposed to be. Measure before you clean—you can block them back to size if they shrink, but you need to know how big they were to begin with.”

This is especially true for specialty wools such as alpaca and angora, Spielvogel adds.

Many knit-centric garments feature elegant drapes that “are not very stable because they are cut on a bias,” Kirby says.

“They are already out of balance; you don’t want to distort them any further.”

Decide whether or not you can clean knit garments in solvent based on fiber content, and use short cycles and net bags to avoid snags and distortion regardless of the process.

Acrylics can be wet-cleaned, but “stretch like crazy” when exposed to steam, Spielvogel says.

And if a long knit drags in winter muck, treat the stain as an insoluble. “The problem is that snow and ice is usually followed by a chloride salt, and that can cause color loss,” he warns.

(Page 24)

www.americandrycleaner.com

1114adc_p12-25.FINAL.indd 21

American Drycleaner, November/December 2014

21

10/22/14 2:47 PM

• Automotive interior cleaning is a natural extension of your service on Continued from page 19 the other fashion textiles in the trendsetter’s life. Often the car designs are • Revenue sharing, most commonly as dramatic, or even more so, than the on a percentage of total revenue personal apparel design.

• Hourly rates, although usually the • Cleaning of textiles used on private least motivating for the specialized planes (personal, domestic and inteskill, however, can add desired rior) is another extension of the fashincome stability when that is the ion lifestyle. Many of these clients associate’s financial goal. enjoy the benefits of owning, leasing • A flat rate per garment, which is simior sharing private planes lar to revenue sharing Your fabricare skills are and they need specialized but with a menu of much appreciated by the fabricare. labor rates by garfashion-focused because • Boat interiors create the ment type, is becomyou keep them looking same opportunities as the ing more common. the part of style guru. private plane market.

Other services that win Although not a service for loyalty of trendsetters are: which you will be paid • Handbag cleaning, directly, creating a fashion which is especially calendar on your comappreciated since pany’s website will generfinding the apate buzz and show that you propriate purse is are “tied in” to the fashion challenging and the community. All of your perfect color, line social media efforts can and configuration of (Image licensed by Ingram Publishing) capitalize on the interests pockets is valuable to of this active and passionate group. preserve.

Creating unique events in conjunc• Shoe care and repair encompasses the tion with relevant joint-venture partners, same considerations as handbags with i.e. designers and retailers will provide the added complication of comfortan implied endorsement. The trusted and able fit. admired advisers within the fashion culture • Home textile design is as important to wield powerful influence over their fans, these clients as their wardrobe design and you can become a member of that and so is the fabricare associated with trusted team. O these domestic textiles. Fashionforward clients own extensive home Diana Vollmer is managing director at Methods for fabric wardrobes as well.

Management (MfM) Inc., which has served the drycleaning and laundry industry with affordable man• Seasonal cleaning of patio and other agement expertise for improved profitability since exterior cushions is an opportunity 1953. For assistance with your quest to attract that most clients don’t know you can fashionistas, contact Vollmer at dvollmer@mfmi. com or 415-577-6544. provide.

Management Strategies...

22

American Drycleaner, November/December 2014

1114adc_p18-19,22.FINAL.indd 22

www.americandrycleaner.com

10/22/14 2:42 PM

Up c o m i n g E ve n t s

C a lend a r

Joint DLI-NCA winter conference in Cancun sells out well in advance

N

o room remains for the 2015 Brainstorming & the Five Star Conference co-hosted by the Drycleaning & Laundry Institute (DLI) and the National Cleaners Association (NCA), the organizations report.

Space sold out four months ahead of January’s scheduled event in Cancun, Mexico, prompting promoters to consider expanding for the next conference.

Cleaners will meet in the mornings on Jan. 16, 17 and 18, allowing attendees to spend the rest of the days their way. Each presentation will be followed by a roundtable discussion among participants, facilitated by the speaker.

Sydney Biddle Barrows, author of the best-selling The Mayflower Madam and co-author of Uncensored Sales Strategies: A Radical New Approach to Selling Your Customers What They Really Want - No Matter What Business You’re In, will be the featured speaker on Jan. 16.

The next presenter, Doug Dvorak, is a contributing author of The Masters of Success. A top-rated motivational speaker, Dvorak will be tailoring his message for dry cleaners.

Finally, John DiJulius, author of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What’s the Secret?, will join the discussion. O www.americandrycleaner.com

1114adc_p23.FINAL.indd 23

Nov. 16-17 North East Fabricare Association Fall Fest Educational Conference. To be held in Portsmouth, N.H. Call 603-6350322.

Jan. 15-18, 2015 Brainstorming & the Five Star Conference. To be held in Cancun, Mexico. Call NCA, 212-967-3002, or DLI, 800-638-2627.

Jan. 29-30, 2015 70th Annual New England Sanitone Licensees Meeting. To be held in Boston. Call 800-543-0406.

April 16-19, 2015 Clean Show. To be held in Atlanta. Visit www.cleanshow.com.

June 14, 2015 Dry Cleaning Alternatives Trade Fair, sponsored by the Rocky Mountain Fabricare Association. To be held in Denver. Call 866-964-RMFA. July 29-Aug. 1, 2015 Textile Care Allied Trades Association Annual Management & Educational Conference. To be held in Napa, Calif. Visit www.tcata.org.

Sept. 9-11, 2015 Textile Rental Services Association Annual Conference. To be held in Isle of Palms, S.C. Visit www.trsa.org.

Sept. 14-15, 2015 International Drycleaners Congress Convention. To be held in Osaka, Japan. Visit www.idcgroup.org.

Nov. 25-27, 2015 Texcare Asia. To be held in Shanghai, China. Visit www.texcareasia.com. O Post notices of your organization’s events on www.AmericanDrycleaner.com

American Drycleaner, November/December 2014

23

10/22/14 2:35 PM

Fashion

& Fabricare LOOK #4

FANTASY FUR A

lways a fall runway staple and only occasionally an ethical dilemma among the well-to-do, furs arrived on the runways this year in oversized, multi-colored patchworks of alpaca, shearling, fox and astrakhan.

While they’re meant to keep wearers warm, “don’t get them anywhere near heat,” Kirby says.

Sending real furs to a furrier is often the best choice, especially with patchwork skins. “The age of the skins can differ, and that will affect how they react to cleaning,” Allsbrooks says. “And even if they are made of the same skin, cleaning can change the direction of the pile.”

Synthetic shags are also in style, with designers using bright faux furs as a foundation fabric for items such as pants and jackets.

“If it’s a faux fur, you should follow DLI’s pile cleaning method,” Kirby says, and avoid putting it in a hot dryer.

While some faux furs will withstand a short drycleaning cycle, Spielvogel adds, others will emerge “looking like a dead rat.”

Observe faux furs’ limitations in finishing, too: “If you do any direct heat on a faux fur, you will singe the ends of the fibers and they will form a hard, brittle bead,” Allsbrooks says. “You can try to shave that off, but the garment will have a rougher texture than it did before. Wash them or dry-clean them using the pile method. All they need is a nice brushing at the end—no heat.” O Ian P. Murphy is a freelance writer and editor based in Chicago.

He served as the editor of American Drycleaner magazine from 1999-2011.

24

American Drycleaner, November/December 2014

1114adc_p12-25.FINAL.indd 24

www.americandrycleaner.com

10/22/14 2:47 PM

Photo: firstVIEW

1114adc_p12-25.FINAL.indd 25

With an enchanted forest theme, Dolce & Gabbana’s fall 2014 runway show offered up a bloodred riding hood made of fox and alpaca.

10/22/14 2:47 PM

Sp o t t i n g T ip s

Sweaters Bring Extra Cash, but Be Cautious

F

all weather means cooler temperatures, and cooler temperatures mean adding outerwear to the mix of incoming garments to be cleaned. That means sweaters, and sweaters mean additional revenue. Sweaters also mean caution for the cleaner/spotter.

Sweaters come to the counter in many configurations. The fiber can range from cotton to cashmere, the weight can range from ultra-light to bulky, and the choices in trim can range from sophisticated to downright tacky. It is the cleaner’s responsibility to: Martin Young “First, do no harm.”

Sweaters bring with them a variety of considerations while in the care and control of the cleaner. The most obvious is the lack of dimensional stability. It should be policy to turn sweaters inside-out and then clean and tumble them in a net bag; this is true for both dry cleaning and wet cleaning. Let me make my case before you dismiss this practice as too timeconsuming.

The knit construction can lead to stretching, shrinkage, pulls, picks and pills. This is before we take into conTo find past Spotting Tips columns or share this month’s with your colleagues, visit www.americandrycleaner.com.

26

American Drycleaner, November/December 2014

1114adc_p26-27.FINAL.indd 26

sideration the fabric, the weight, or the trim. Any stress placed on the garment during cleaning and drying can “knock it out of shape,” by stretching the unstable loop construction.

While shrinking protein fabric (felting) is a result of poor training, a more common problem is relaxation shrinkage. This is where the garment’s original shape has been altered to “fit” the customer’s unique body contours while being worn, but returns to original dimensions when agitated during cleaning and tumbling. This is a characteristic that the cleaner must be aware of, even if it is not one the cleaner can control.

During cleaning and tumbling, the hook at the top of a zipper can cause a great deal of damage to an unprotected knit; that is an avoidable claim. Any low-twist yarn is subject to pilling when rubbed against itself or other garments. Reducing mechanical action can greatly reduce this pilling. You can reduce mechanical action on a sweater by turning the garment inside-out and placing it in a net bag for cleaning and tumbling.

Always take into consideration the basic fabric in the sweater you are cleaning. When the sweater is a blend of fibers, treat the most fragile fiber in the sweater. When the sweater is 20% www.americandrycleaner.com

10/22/14 2:34 PM

s

silk, for example, it must be treated as if it is 100% silk.

A silk sweater could be damaged by untreated water or the alkali in a detergent or protein spotter. A wool sweater could be damaged by these same conditions, but is more commonly damaged by shrinkage (felting) when exposed to water, alkaline detergent, and drying with heat and mechanical action. Sweaters constructed of synthetic fibers are extremely sensitive to heat, to the point that I would recommend folding an acrylic sweater over a hanger after drying, not sending it to the finishing department.

Cotton sweaters are the most durable.

There is a high probability that a cotton sweater will do well in wet cleaning, with the color/dye being the major consideration.

Most cotton sweaters can be successfully soaked in a solution of 1 ounce of NSD per gallon of water, if you have not joined the growing number of cleaners that are wet cleaning on a regular basis.

I remember a customer that initially refused a garment as not her sweater. The CSR listed the sweater as “tan” when it was marked in at the counter, but the garment was bright yellow after having been soaked in wetcleaning detergent and rinsed.

The customer had worn the sweater for so long, without having it cleaned (because of its trim), that she had forgotten its original color.

When spotting a sweater, you must remember that you are working on a construction that has extremely limited dimensional stability. I have made it a habit to “pin down” an area of the knit garment between my thumb and forefinger and working only on the area between my fingers, to protect the area from spreading when using steam www.americandrycleaner.com

1114adc_p26-27.FINAL.indd 27

and air under pressure.

When you are spotting on the wet side, you must also increase the minimum distance of the spotting gun from the surface of the garment from 4 inches to 6 inches. To further protect the garment during wet-side spotting, you should invest in a “padded” spotting brush (excellent for silk and satin) or at least wrap your current brush in some type of cloth before tamping the sweater.

Always test chemical tools on an unexposed seam before applying them to the garment for effect. It is common for the care label to identify a percentage of fibers in a sweater as “Other Fibers.” There are times when you cannot be sure of the exact fiber content in the garment or how those unidentified “Other Fibers” will react to your chemical tools.

I have this “thing” about acrylic sweaters. Experience has convinced me that less is, in fact, more. Acrylic is a monofilament thermo polymer, which means that it is a single thread of synthetic fiber and sensitive to heat. Be extremely careful with an acrylic sweater, as it is dimensionally unstable by construction and highly sensitive to distortion from any form of heat. A spotting gun or buck steam can cause irreversible damage, and there is no remedy. Cold-water wet cleaning is preferable if the care label, dye and trim will allow this procedure.

Sweaters will fill in many of the gaps in cash flow that are present during the warm months, so do them right and keep them coming. O Martin L. Young Jr. has been an industry consultant and trainer for almost 20 years, and a member of various stakeholder groups on environmental issues. He grew up in his parents’ plant in Concord, N.C., Young Cleaners, which he operates to this day. Contact him by phone at 704-786-3011, e-mail mayoung@vnet.net.

American Drycleaner, November/December 2014

27

10/22/14 2:34 PM

EX H I B I T I O N RE PO R T

Milan’s EXPOdetergo Draws 20,000 M 21% boost in foreign attendance proves ‘global leadership’: show manager

28

▲ John Riddle (center foreground, facing camera) and Brian Wallace (right, facing camera), representing the Clean Show, were among those waiting to enter EXPOdetergo.

(Photo: EXPOdetergo International)

Professionals arriving in Milan for the show confirmed “the successful attendance recorded four years ago, while demonstrating a 21% increase from the countries participating.”

There were 102 countries represented amongst the attendees, compared to 84 in the 2010 show. The breakdown: 42 European countries, 30 Asian nations, 16 from North and South America, 12 African

American Drycleaner, November/December 2014

1114adc_p28-30.FINAL.indd 28

▲

ore than 20,000 visitors from five continents—half of whom were from abroad—crowded the booths of 298 exhibitors during the recent 17th edition of EXPOdetergo International, the four-day Milan, Italy, exhibition that occurs every fourth year, show manager Fiera Milano reports.

The early October exhibition featured new products and technologies in the field of equipment and machinery for professional laundries and fabricare, a segment that represents a “leading Italian market,” Fiera Milano adds.

www.americandrycleaner.com

10/22/14 2:28 PM

Professional L aundry U tility S ervice

Never purchase laundry equipment again!

• New laundry equipment with no capital expense • No long-term lease or contract • Huge savings on chemicals, water, and energy

See how one cleaner saved his business with PLUS!

• Superior quality and longer linen life

Scan QR barcode to read how PLUS saved Park Avenue Cleaners.

No money down. Pay only for what you use!

To learn more, visit: www.laundryluxblog.com

• Lifetime Parts and Service Warranty

Pluslux

(866) 575-1010 • www.plusluxllc.com

Digest_page.indd 1

8/4/14 3:31 PM

countries, and two from the South Pacific.

“EXPOdetergo International has essentially confirmed the visitors attending the exhibition four years ago, underscoring its role as a benchmark event in a mature industry, which has increasingly found its key markets in tourism, hospitality and nursing homes,” says Luciano Miotto, the event’s (Photo: EXPOdetergo International) president. “The quality, level of innovation and research in ergonomics typical of Italian production continue to earn interest on the foreign markets, as demonstrated by the results of the event days when the exhibitors closed deals and submitted orders.”

Examples of innovations displayed included large-scale, fully automated processing lines that promote energy conservation and reduced water usage; washers that can hold more than 100 kg of laundry in a small space; RFID labels to identify goods; and garment sorting systems designed to reduce loss.

New pressing equipment, designed for Asian and American markets but which is making headway in Italy, can press more than 100 shirts per hour with “significant (Photo: EXPOdetergo International) energy savings,” Fiera Milano reports.

“The growth in the international repreEXPOdetergo paired its extensive sentation is further confirmation that Fiera exhibition with educational programming.

Milano is capable of attracting buyers For example, an English-language seminar from around the world who recognize the tackled the role of laundries and dry cleaners in participating in constructive dialogue exceptional Italian production and choose to do business in our region,” says Michele with clothing manufacturers and consumPerini, president of Fiera Milano. ers. Later, the supply chain of textile care The next EXPOdetergo International was covered in an Italian-language presentation with English translation. has been scheduled for Oct. 5-8, 2018. O 30

American Drycleaner, November/December 2014

1114adc_p28-30.FINAL.indd 30

www.americandrycleaner.com

10/22/14 2:28 PM

CESCO 20830 Pacific Highway So. Seattle, WA 98198 Phone: 206-824-9055 Fax: 206-878-2658 Email: rich@cescoequipment.com

1114adc_Firbimatic.indd 1

10/2/14 6:25 AM

100

Arrow Fabricare Services

Turns R

eaching the century mark in business is no easy feat. Arrow Fabricare Services, Kansas City, Mo., certainly has reason to celebrate its 2014 centennial, which it plans to do in style with current, former and retired employees in December.

Polish immigrant Joseph Gershon planned to call his new business “Gershon Tailors,” but his cousin suggested “Arrow,” like popular shirts sold during the time. The name remains a perfect match for current owner Bruce Gershon, the third generation of his family to helm the business.

“Dad (Bob Gershon) and Grandpa (Joseph Gershon) always stressed doing a good job and doing it the right way,” says Bruce. “That’s one of the main reasons we’re still in business today.”

Arrow Fabricare Services’ headquarters in Kansas City, Mo. (Photos: Arrow Fabricare Services)

▲

ON TARGET. Joseph Gershon married and raised a family in Kansas City. His business grew through the 1920s and ’30s. Son Melvin worked alongside his father, and then son Bruce Gershon Bob returned from World War II in 1947. It was around that time that Joseph decided to bring dry cleaning in-house.

Bob was hands-on, running deliveries, pressing clothing and growing the family business, which eventually earned the title “Kansas City’s Exclusive Specialty Cleaners.” Arrow also developed a solid reputation among dry cleaners, thanks in part to some innovations developed by Melvin.

“My uncle Mel actually invented two things in the time he was here in this plant,” says Bruce Gershon. “One of those things was the foam press pad, which is still used in many dry cleaners even today, and after a 17-year run with the patent, Qualitex bought that out.”

The other invention, which he didn’t patent but was adopted and made widely popular by Cissell, was the electric thumb switch on a steam iron.

When Melvin left Arrow to pursue a career in engineering, Bob remained and assumed more day-to-day responsibilities.

32

American Drycleaner, November/December 2014

1114adc_p32-34.FINAL.indd 32

www.americandrycleaner.com

10/23/14 11:14 AM

Our name means a lot.

GreenEarth has always stood for green cleaning.

Where does the green in our cleaning come from?

Sand. That’s what GreenEarth solvent is made from. Simple, natural sand. Unlike perc or petroleum-based solvents, GreenEarth is good for the earth, and for people, so the EPA doesn’t regulate it.

The cleaning in our green is pretty impressive, too. Studies show GreenEarth cleans as well as perc

on a much wider variety of garments. Fabrics actually look and feel noticeably better.

But green cleaning is just the beginning.

GreenEarth can green up your bottom line, too. Unlike the alternatives, GreenEarth is cost effective. And our Affiliates who market their GreenEarth difference have seen their sales increase by more than 20%.

GreenEarth. Another name for opportunity.

®

For more information, scan this code with your smartphone or visit www.greenearthcleaning.com/GreenEarthVideo

2014_AUGUST_NameMeansALot_Sand_5.5x7.75_AmDC.indd 1 Digest_page.indd 1

6/23/14 1:34 PM 10/17/14 1:34 PM

This undated photo shows Bob Gershon in front and Melvin Gershon behind the truck.

In the mid-1950s, Bob and a partner jumped into the leather cleaning business.

Joseph died in February 1963. Bob persevered through the polyester and washand-wear craze of the 1960s that proved fatal to thousands of dry cleaners.

GROWING PAINS. The company has had its share of growing pains, especially since Bruce began working full-time in 1974.

Arrow had some half-dozen employees then, half of whom were family members.

During a major remodeling project of the original building in 1978, a new front was erected and the building connected to the cleaning plant. The following year, the family bought a vacant store across the street to expand its fur cleaning business and accommodate employee parking. Next came a vault for fur storage.

In 1985, Arrow acquired its largest local competitor in the leather, fur and specialty cleaning business, bought two adjacent buildings to the south and expanded.

The company rebranded and began doing business as Arrow Fabricare Services, to emphasize its diversified services.

In 1994, it added 4,000 square feet of space to its distribution and check-in area to accommodate expanding retail routes.

In 2001, Bruce Gershon purchased Blanc Plume Fine French Laundry. This accommodated expansion of Arrow’s fire restoration division, which moved into the north Kansas City facility and immediately doubled its volume.

34

Melvin Gershon and two women pose behind the counter in this 1947 photo.

When local officials approached Arrow about a plan to build a bus waiting station and early childhood development facility nearby, it meant the loss of 4,200 square feet of space plus employee parking, but the chance to expand to the north, add 6,300 square feet to the leather and fur department, and revamp its production flow. The new building opened in 2004.

In October 2010, the company acquired the drapery cleaning equipment from its retiring vendor and set up shop in Kansas City, Kan. Arrow’s resources are divided between two buildings totaling more than 48,000 square feet, and its workforce numbers approximately 80, depending on the season.

While Bruce Gershon admits Arrow’s diversity can make the business “more challenging to operate,” he is quick to point out the company’s focus remains simple.

“The emphasis today in our business is on quality,” he says. “We’re constantly studying different ways to improve our quality and training, investing in our greatest resource, our people. We want our customers to come to Arrow and feel like they are going to a place where they can get answers.”

And it’s possible that a customer may even see Bob Gershon, now age 88, who still comes down to the business for a few hours each weekday morning. Continuity may also have something to do with Arrow’s longevity. O

American Drycleaner, November/December 2014

1114adc_p32-34.FINAL.indd 34

www.americandrycleaner.com

10/23/14 11:14 AM

MUSTANG enterprises Huge Selection of Parts for Most Brands of Equipment

New & Used Equipment for Drycleaning & Laundry

Bowe 40 Hydrocarbon Machine

Milnor 60-lb.

Washer

Lattner 20hp Boiler

Huebsch 75-lb.

Steam Dryer

$ 28,500*

$6,450*

$11,900*

$ 3,700*

1/2” Steam Traps $35 each, 5 trap minimum

Form Finisher

Multimatic 30-lb. SL-30

Forenta A19VS Topper

Forenta Dry Cleaning Topper (used)

$3,250*

$18,500*

$3,895*

$ 3,600*

Prices valid until January 1, 2015

| Freight Not Included *

866 -734 -3644

Monthly Specials Online: MustangEnterprises.com 1114adc_Mustang2.indd 1

10/1/14 9:53 AM

Part 1:

Fixes to Common P

By Bruce Beggs, Editorial Director

T

here are problems that require a great deal of time and resources to solve, and then there are problems that can be solved easily with a quick fix.

Enter Brian Johnson. He’s the director of education and analysis for the Drycleaning and Laundry Institute (DLI) and recently marked his 15th year with the organization. Before that, he spent 15 years working for a drycleaning and laundry company.

Johnson oversees DLI’s garment analysis lab and says he “talks to lots of cleaners

36

American Drycleaner, November/December 2014

1114adc_p36-39.FINAL.indd 36

www.americandrycleaner.com

10/23/14 11:20 AM

o on Problems (Photo: ©iStockphoto/mariusz_prusaczyk)

▲

all day, every day” about the garments that give them processing nightmares. On this day, he is speaking to a South Eastern Fabricare Association audience about Quick Fixes to Common Problems.

“It’s surprising how frequently we get the same questions from dry cleaners all across the world,” he says. “A lot of their questions can be easily answered.”

And so Johnson began ticking off work-related problems involving drycleaning, pressing and stain removal and what can be done to address them. “These (solutions) are all cheap—nearly free—and can be done in a matter of seconds.” www.americandrycleaner.com

1114adc_p36-39.FINAL.indd 37

American Drycleaner, November/December 2014

37

10/23/14 11:20 AM

WRINKLES AT THE COLLAR TIPS. This is caused when the interfacing shrinks more than the outer fabric, Johnson says. When a presser pushes the excess material to one end of the collar, you end up with wrinkling.

“You start at one end of the collar, you press, and you stop at the center,” Johnson says. “You push the extra material to the center. Then you go to the other end of the collar and you press in the opposite direction, pushing the material to the center of the collar.

Brian That way, when the shirt is Johnson hanging or being worn, all the excess material is in the back.”

STEAM WRINKLES. Commonly found when processing lightweight fabrics, these are caused by using bottom steam on the press, Johnson says. “Whenever you have a light weight, use top steam on your silks, your polyesters.”

General rule of thumb when finishing: heavyweight garments, use bottom steam; lightweight garments, use top steam.

COLLAR FABRIC SHOWING ON MEN’S SUIT JACKETS. This is caused most frequently by improper finishing, Johnson says, especially when a presser lays the curved collar out flat and runs the iron from one side to the other. “That’s one of the worst things you can possibly do when finishing a man’s suit coat,” he says.

If it’s necessary to press a collar, fold the collar face up and press with the curve, or, alternately, fold it face down and use the same approach.

Using a wire hanger instead of a curved hanger can also distort a suit jacket and 38

cause the collar fabric to show, Johnson says.

BROKEN BUTTONS, SEQUINS, ETC. ON DELICATES. This is often caused because cleaners believe they should clean delicates alone.

Doing so subjects the garment to tumbling against an unforgiving metal surface.

“If you have a delicate piece, I do recommend short cleaning cycles, but put some other clothes in so it bounces and smacks against soft fabrics and not against a hard metal drycleaning or washing machine.”

Placing such garments inside net bags can also protect their delicate trims and adornments during cleaning, he says.

SHINE ON DARK FABRICS. This effect can be caused by a number of things: fibers being flattened due to wear, using a hot iron, or using too much steam and softening the fabric. When fibers become soft, a press head flattens them, causing light to reflect off them.

“If it came from just wearing down fibers, or the iron has melted it, there’s not much you can do for that,” Johnson says. “If it came from steaming, making it too soft … you can re-wet the fabric with steam to make the fibers soft again, take a hard-bristle brush and brush across the fibers to lift them back up.”

OLD HEMLINES. When altering pants, for example, an old hemline may remain. If it’s the result of broken fibers, there’s no easy fix for that, Johnson says. But if the old hemline is just a fold, he advises to place a metal coat hanger along the fold and steam the garment from the bottom.

“This will cause water to form on the

American Drycleaner, November/December 2014

1114adc_p36-39.FINAL.indd 38

www.americandrycleaner.com

10/23/14 11:20 AM

hanger. That water will form right along that hem. The wetter the fabric is, the softer it becomes, the easier it is to reshape it. Press it smooth.”

If that doesn’t work, mix up a 50-50 solution of your drycleaning solvent and drycleaning detergent and brush it across the hemline, then process it in a normal cleaning cycle. That might do the trick.

WET-SIDE SPOTTING RINGS. There are many causes to such “rings” being left over after pre-spotting, Johnson says.

“The ring is caused by disturbing something on the surface of the fabric,” he says.

“It could be sizing and starch. … It could be dye. It could be dirt. At some point, you disturbed something, and it moved to form that ring.”

If you pre-spotted a garment without

www.americandrycleaner.com

1114adc_p36-39.FINAL.indd 39

first placing a towel under the stain, the fabric became too wet. Next time, lay a towel on the spotting board, then the garment on top of the towel, he says.

Sometimes, a spotter will use too much of the product needed to remove stains. So use less, Johnson says. “All you need are a few drops.”

Another cause is holding the steam gun at an angle, which pushes the stain, water, or “whatever is loose on that fabric” across the fabric. “What you really want to do is have your steam gun at a 90-degree angle, where you push all the impurities out of the fabric and not straight across the grain of the fabric,” he says. O For more quick fixes from Johnson, look for the conclusion to this story in the January issue of American Drycleaner!

American Drycleaner, November/December 2014

39

10/23/14 11:20 AM

in d u s t r y o bs e rv a t i o n s

Learn Every Job in Your Plant

A

while ago, I consulted a prospective buyer of a drycleaning establishment. He was cocky and confident, the former manager of a large software company. In fact, he was so sure of his abilities that he hardly listened to my advice, despite the money he paid for my services. He wound up buying the dry cleaner.

It was an old, established operation, but five years later it went bankrupt. I never exactly found out why, but I wondered if it was something he told me: As memory serves, he said, “I’m a manager of people. That’s my primary talent. I don’t have to know Howard Scott what they do as long as I can motivate them. In other words, I’m not a nitty-gritty operator; I’m a guy with the big-picture outlook.

I let my people do the work, so I can concentrate on wider horizons. That’s why I’ll grow this business. The last thing I want to do is waste my time.”

I disagreed with him then, and I disagree with him now.

It is vitally important that the boss can do everyone’s job. Not that he/she will have to perform the work when

40

American Drycleaner, November/December 2014

1114adc_p40-44.FINAL.indd 40

the worker is absent. Rather, knowing each person’s job is important to manage the operation well. Here, knowledge is power.

It is mandatory to grasp what is required of each staffer so the person can be motivated and made to do his/ her best. It is necessary to understand everyone’s job and how it fits in with the overall performance of the operation. It is important to grasp what each individual in the chain has to do so that the next person can do that work without impediment. It is critical to understand the overlap of work to untangle bottlenecks. It is valuable to

▲

To find past columns from Howard Scott or share this month’s with your colleagues, visit www.americandrycleaner.com.

(Photo: © iStockphoto/IPGGutenbergUKLtd)

www.americandrycleaner.com

10/22/14 2:24 PM

THE BEST CUSTOMER SERVICE REP CUSTOMERS NEVER SEE. Sure, you buy new equipment all of the time. But few pay for themselves the moment you turn them on, replace up to two paid positions and help you run a more efficient shop as well as QuickSort. It will become a vital part of your team.

Simple to Operate. Simple to Maintain.

P. O. Box 241610 • Little Rock, AR 72223 501-216-8093 • www.quicksortac.com

Digest_page.indd 1

10/2/14 12:10 PM

in d u s t r y o bs e rv a t i o n s be able to make changes with full knowledge of the implications of the change.

My advice is, if you are entering the industry fresh, learn all jobs to the point where you understand what the workers do. That doesn’t mean that you have to be an industry veteran. That doesn’t mean you attend drycleaning school and work at each position for a month. That doesn’t even mean that you spend several months learning everyone’s job. Rather, spend some time with staffers each day.

Say the magic words, “Teach me your job.” The operator will not be offended.

If you are entering the industry fresh, learn all jobs to the point where you understand what the workers do.

42

American Drycleaner, November/December 2014

1114adc_p40-44.FINAL.indd 42

▲

He will not be concerned that you will take over his position, eliminating the need for his employment. Rather, he will be pleased that you are taking an interest in what he does.

The basics of teaching a process apply: The operator tells you how to do it, you actually do it, then the operator tells you what you did right and what you did wrong. Then you do it again. This getting your hands on the equipment is important.

Otherwise, it’s cursory learning, and that’s insufficient.

For instance, the inspector walks you through her work, talking about what she is looking for and how she spots the problems and what procedure she uses to make sure the problems are fixed to her

satisfaction. Then she watches you inspect garments and adds pointers as you go from one outfit to another.

For another example, the presser discusses his presser machine, how to work it, how to lay down the different garments, what to look for to see that the outfit is properly placed, what motions he makes, how his moves change with different types of clothing, what could go wrong, and what to look for to see that the garment is done properly. Then you do the work for a few hours or so. The presser offers suggestions, until you become pretty comfortable with the work. He suggests when to use steam and how suzies help mold outfits.

That should be sufficient time for you to understand the basics.

A few examples will illustrate the need to be able to perform everyone’s job: • The cleaner can’t remove a stain from a delicate fabric, and he is afraid to proceed further. He approaches you with his concern. Because you have bothered to learn about stain removal, you have some ideas. Together, you knock around the problem and come up with a new approach. It works, and the stain is removed.

The cleaner is a hero, and you made this possible. Plus, the cleaner knows he can come to you for advice in the future.

• You’re bringing in a lot of commercial work that is creating bottlenecks with the regular cleaning processing. Because you understand each job, you can reconfigure each position in the assembly line to churn out the commercial volume without delay to the regular workload. You do this by setting up a second processing line

www.americandrycleaner.com

10/22/14 2:24 PM

E du c a t i o n & T ra ining Basic Pressing & Finishing. NCA course, to be held Nov. 8-9 in Bronx, N.Y. Call 212967-3002 or e-mail ncaiclean@aol.com.

NY State DEC Certification. Two-day NCA course, to be held Nov. 9 and Nov. 16 in Nanuet, N.Y. Call 212-967-3002 or e-mail ncaiclean@aol.com.

Boss 2 Coach Seminar. SCCA event, to be held Nov. 12 in Commerce, Calif. Call 714-494-9350 or visit www.socalcleaners.org.

Avoiding Claims: What You Need to Know About Fabrics & Stain Removal.

NCA course, to be held Nov. 23 in New York City. Call 212-967-3002 or e-mail ncaiclean@aol.com.

Basic Spotting 101. NCA course, to be held Dec. 7 in Bronx, N.Y. Call 212-967-3002 or e-mail ncaiclean@aol.com.

Stain Removal Seminar. SEFA event, to be held Jan. 31 in Fort Lauderdale, Fla. Call 877-707-7332 or visit www.sefa.org.

Shirt Laundry and Drycleaning Finishing Seminar. SEFA event, to be held Feb. 1 in Fort Lauderdale, Fla. Call 877-707-7332 or visit www.sefa.org. O

www.americandrycleaner.com

1114adc_p43.FINAL.indd 43

American Drycleaner, November/December 2014

43

10/22/14 2:22 PM

in d u s t r y o bs e rv a t i o n s and positioning bins beside machines for storage. Also, you reconfigure staffing needs to spread out over longer shifts. You can solve the problem because you understand everyone’s job and how each position interacts with the overall process. This is called balancing the production process.

Employees want a boss who can relate to them and is not afraid to roll up his/her sleeves and get involved with the work.

• You think your driver/delivery person is not doing his job. His speediness leaves something to be desired. He says that he is moving as fast as he can, but the neighborhoods are too far apart. But you have gone with drivers and observed the delivery process.

You know that a driver who is not hurrying will take a much longer time than one who is hurrying. So, you break down the route into four segments and assign time completions for each and monitor the driver to get the work done in a timely manner. Furthermore, you assign him extra tasks because you know that a busy worker will push harder to complete his chores. Because you understand route delivery, you can force the driver to increase his effort.

• One daytime counter person says her replacement is not completing her shift assignment. When you confront the night counter person, she insists that the daytime counter person isn’t doing her job. Because you understand the counter procedures, 44

and have a good sense of how each person completes her shift without burdening the replacement, you can investigate the claims of each person and adjudicate a decision. Your decision will be based strictly on the facts, and no one can accuse you of playing favorites.

• Due to a location move, you’re setting up a new plant. Because you understand the needs of every staffer, just what he/ she requires to do his job well, you create efficient workstations. Because you understand the need for communication between the departments, you create an effective flow for communication. Because you understand where bottlenecks could arise, you can design a floor plan that will minimize the chance of problems occurring.

There’s another reason that you should learn all jobs. On a motivational level, nobody likes a boss who sits in his “ivory tower” office and monitors business from computer reports and manager meetings.

Employees want a boss who can relate to them and is not afraid to roll up his/her sleeves and get involved with the work.

Become a man of the people and find out how your staffers do their work.

The former dry cleaner said that the last thing he wanted was to waste his time.

Possibly, if he had taken the time to learn jobs—to “waste time”—he would be in business today. O Howard Scott is a longtime industry writer and drycleaning consultant, and an H&R Block tax preparer specializing in small businesses. He welcomes questions and comments, and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359, by calling 781-293-9027 or via e-mail at dancinghill@ gmail.com.

American Drycleaner, November/December 2014

1114adc_p40-44.FINAL.indd 44

www.americandrycleaner.com

10/22/14 2:24 PM

Digest_page.indd 1

1/10/14 1:52 PM

Y our M oney

Retirement: Don’t Outlive Your Money

“R

etirement” has a new meaning these days. For the fortunate ones, it still means a life of leisure: relaxing, gardening, golf, and perhaps an occasional trip. For others, it will mean continuing to work part-time to supplement Social Security and inadequate retirement savings. For most, it will mean switching from a lifetime of increasing income to one of decreasing income. For everyone, it will mean a new importance to skillful money management, the need to make sure that we don’t outlive our money.

The psychological adjustment necessary to move from saver to spender can be distressing since there’s no magic bullet to melt away all Bill Lynott of our concerns, but a carefully planned approach to managing your money in retirement will go a long way to ease the transition. Whether your retirement is a long way off or just over the horizon, following these guidelines will help:

46

American Drycleaner, November/December 2014

1114adc_p46-48.FINAL.indd 46

SIMPLIFY YOUR FINANCES. As we get older, it becomes easier to make mistakes. The less complex your finances, the easier it will be to keep track of the essentials. Wherever possible, consolidate bank accounts, brokerage accounts, and retirement accounts into the fewest possible. Limit yourself to one credit card—two at the most. Simplifying your finances in this way will make it easier for you to analyze and manage your assets. An extra bonus will fall to your heirs, who will benefit from your simplified financial picture when you pass on.

MATCH INVESTMENTS TO YOUR RETIREMENT NEEDS. During your savings years, you have probably learned the importance of diversifying and allocating your assets. After retirement, this aspect of managing your finances is at least as, if not more, important than ever.

Diversifying your assets so that you are not too heavily invested in one company or industry will avoid the obvious damage to your portfolio should a serious failure occur in one company or industry.

▲

KNOWLEDGE IS POWER. Every month, review your latest statements from banks and brokerages to add up your manageable assets. Don’t forget to include any cash on hand, CDs, etc. This is not a net worth statement; don’t include liabilities or the value of real estate, cars, etc.

This way, you will know exactly

where you stand each month in managing your money, whether your finances are higher or lower, and by how much.

This important knowledge can be a big help in deciding your future course of action.

www.americandrycleaner.com

10/22/14 2:19 PM

DON’T

MISS

JANUARY

HERE’S WHAT’S COMING UP IN AMERICAN DRYCLEANER...

FEBRUARY

OUT Departments: • Product News • Around the Industry • Education & Training • Talk of the Trade • Upcoming Events • Your Views Survey Results • Wrinkle in Time • Classifieds

Want to send a press release or submit a story?

Contact Bruce Beggs, editorial director, today!

Phone: 312-361-1683 E-mail: bbeggs@ATMags.com 1114adc_EditCal_k.indd 1

Features: Plant Design Awards The 54th annual edition of our competition spotlights the best new plants and renovations completed in 2014. How to Avoid OSHA Fines Ensuring plants are up to standards and dodging pitfalls that can cost operators big.

Editorial Submission Deadline — November 15 Feature: Buyer’s Guide This annual directory of manufacturers and unique suppliers is a dry cleaner’s go-to resource anytime they’re looking to buy.

Editorial Submission Deadline — December 15

MARCH Feature: Clean ’15 Show Guide Complete listings of the exhibitors, educational seminars and events that make Clean the industry’s can’t-miss show.

Editorial Submission Deadline —January 15

APRIL Features: Atlas of Atlanta Here’s what to see and do while in ‘Hotlanta’ for Clean ’15. Coin-Op Laundry A self-service laundry could make a plant a comprehensive fabricare center.

Showcase: Point-of-Sale Systems Editorial Submission Deadline — February 15

MAY Features: Routes to Success The pros and cons of taking drycleaning services directly to customers. Clean Show: First from the Floor The big news from the just-completed event.

Editorial Submission Deadline — March 15

...and much more!

10/23/14 2:59 PM

Once your assets are properly diversified, it’s important to allocate those assets among the three broad classes of investments: stocks, bonds, and cash. For example, your allocations might look something like this: • During pre-retirement and early retirement years — Stocks, 60%; bonds, 35%; cash, 5%.

• During mid-retirement years — Stocks, 40%; bonds, 50%; cash, 10%.

• During later retirement years — Stocks, 20%; bonds, 50%; cash, 30%.

Your actual allocations will vary according to your own risk tolerance and preferences. Experts agree, however, that, in general, as one ages, investments in stocks should decrease in favor of bonds and cash.

RE-BALANCE YOUR ALLOCATION AT LEAST ONCE A YEAR. Chances are that at least one of your asset classes has grown or shrunk enough to change your allocations from your plan.

When that happens, it’s time to re-balance to get your allocations back on target by selling one asset and shifting the money to the other assets as necessary.

MAINTAIN ONE YEAR’S WORTH OF CASH. Regardless of your allocation strategy, you should maintain a year’s worth of cash. Add up your dependable income such as Social Security and pension and add enough cash to cover your expected expenses for one year. You don’t want to be put in a position of having to sell an asset at an inconvenient time in order to pay a bill.

BE PREPARED TO TAP INTO YOUR PRINCIPAL. One old admonition warns that you must never touch your principal. But it’s a rare individual who is wealthy enough to live in retirement entirely on dividends and interest 48

alone. For those who expect to tap into their principal, the 4% rule is widely recommended as a guideline. Here’s how it works: According to many economists, all you need to do is withdraw 4% of your nest egg the first year of retirement, increase that dollar amount each year by the rate of inflation to maintain your purchasing power, and that will give you 90% assurance that your savings will last at least 30 years.

As you might expect, not everyone agrees that the 4% rule will work for all. Still, it’s been around long enough to merit consideration. Keep in mind that after you reach age 70½, required minimum distributions from your tax-deferred retirement accounts will provide cash in amounts depending on the size of those accounts.

There are, of course, many other aspects of managing money in retirement too numerous to mention here, including such things as maintaining appropriate insurance coverage, when to file for Social Security benefits, learning what Medicare will or won’t cover, and the importance of creating an estate plan.

However, following the basic guidelines in this article will provide you with a solid foundation for creating your total plan.

You may also want to consider reviewing your situation with a professional financial planner. A little personal guidance can help to smooth out some of the inevitable bumps in the road. O Information in this article is provided for educational and reference purposes only. It is not intended to provide specific advice or individual recommendations. Consult an accountant or tax adviser for advice regarding your particular situation.

Bill Lynott is a freelance writer whose work appears in leading trade publications and newspapers, as well as consumer magazines including Reader’s Digest and Family Circle. Visit his website at www. blynott.com or e-mail blynott@comcast.net.

American Drycleaner, November/December 2014

1114adc_p46-48.FINAL.indd 48

www.americandrycleaner.com

10/22/14 2:19 PM

Digest_page.indd 1

6/3/14 2:25 PM

ar o u n d t h e i n d u s t r y

Maineline Computer Sys. announces new ownership structure

50

American Drycleaner, November/December 2014

1114adc_p50-56.FINAL.indd 50

Caring Partners’ coats collection drive launched Caring Partners recently kicked off its 20th annual Coats for Kids winter coat drive, sponsored by Anton’s Cleaners, Tewksbury, Mass., and Jordan’s Furniture. The drive will run through Jan. 10.

Coats for Kids is New England’s largest coat drive: more than 848,000 coats have been gathered since the program began.

“Coats for Kids offers an incredible opportunity for schools, local businesses and community organizations to collaborate on an activity that benefits those in need,” says Arthur C. Anton Jr., COO of Anton’s Cleaners. “Anton’s Cleaners is proud to be celebrating two decades of service in partnership with local businesses and organizations, and to help make winter a little warmer for children, teens and adults in Eastern Massa-

▲

Longtime owner and CEO Joe McCammon has partnered with experienced Compassmax consultant Art Bai to take on ownership and management of Maineline Computer Systems, the company reports.

Owners Paul and Nancy Goldstein, who with McCammon founded Maineline in 1985, have stepped down to pursue personal interests, according to a Maineline press release.

Kevin Rowell, a Maineline employee with 15 years of drycleaning industry experience and more than 30 years of experience designing software solutions for businesses, has taken on the key role of director of development and innovation.

“We’re very thankful for all the years Paul and Nancy put into the company. Maineline and Compassmax wouldn’t exist without their dedication and hard work,” says McCammon.

“Art’s expertise and leadership will be a great asset to Maineline. He and I look forward to implementing many improvements and exciting new features to the software.”

For more than 25 years, Maineline has provided clients with a full-featured drycleaning point-of-sale software product designed to improve efficiency in every aspect of the business, from sale

to delivery.

“Being relevant is all about adapting to changes in technology and the industry, and continually earning customer loyalty and trust,” says Bai. “We look forward to the challenge and hope for your candid feedback along the way.”

Some changes, such as a new and more efficient support call-management system, are already in place. Clients can expect to see “many significant software improvements in the coming months,” Maineline says.

www.americandrycleaner.com

10/23/14 10:07 AM

THE ONE PLACE TO CONNECT, LEARN AND COMPARE. Clean® 2015 is the only show in our industry where you can: •

•

•

•

Interact with more than 400 exhibiting companies showcasing every aspect of textile care Network with more than 10,000 industry professionals Gain knowledge through classroom sessions taught by leading experts in the field See live equipment demonstrations and compare the industry’s most state-of-the-art offerings, side-by-side

Register now at www.cleanshow.com

10750 Clean Show 1Ad2_AmericanDrycleaner 090414.indd 1 Digest_page.indd

April 16-19, 2015 Georgia World Congress Center Atlanta, Georgia USA C55 M0 Y47 K0

PMS 346 C

C100 M0 Y44 K0

PMS 3272 C

C36 M0 Y29 K0

65% opacity of PMS 346C (Outer ring of logo)

9/5/14 10:35 1:36 PM 10/6/14 AM

Van Project, Catholic Charities, Community Giving Tree, Salvation Army, and many more. Last year’s drive collected 52,621 coats, with Anton’s donating more than $10,000 in cleaning services.

(From left) Kevin Lemanowicz of Fox 25, Eliot Tatelman of Jordan’s Furniture, and Charles Anton of Anton’s Cleaners, based in Tewksbury, Mass., pose at the start of the 20th annual Caring Partners Coats for Kids drive.

52

Independent certification organization America’s Best Cleaners™ (ABC) reports that Catherine McCann, formerly of Best Cleaner of Albany, N.Y., has joined the organization as partner and operations director.

“Catherine brings a next level of energy and expertise in to our existing team with her background in organizational management and operations, financial analysis,

American Drycleaner, November/December 2014

1114adc_p50-56.FINAL.indd 52

▲

chusetts and Southern New Hampshire.”

Participating schools, companies and organizations collect good-quality, warm winter coats and bring them to any of Anton’s Cleaners’ 42 locations or one of the five Jordan’s Furniture stores. Once collected and cleaned, coats are distributed free of charge through organizations such as BU Medical Center Outreach

America’s Best Cleaners adds McCann as partner, operations director

www.americandrycleaner.com

10/23/14 10:07 AM

there is

SOMETHING big coming The Industry’s No. 1 Magazine is about to take on a whole new dimension...

adc_Big ad.indd 1

9/17/14 1:40 PM

unique perspective from being in both the corporate world and the drycleaning business owner,” says Chris White, ABC partner and managing director. “She is very dynamic and has al- Catherine ways brought a ton of en- McCann ergy to all of the projects we have worked on together in the past.”

McCann spent more than 18 years with Fortune 500 company AT&T, where she served in a variety of executive roles, including global sales operations director and global sales CFO. Since she co-founded Best Cleaners in 2005, the company has grown from its original three stores to 11 brick and mortar locations. She’s been an ABC Affiliate for the past eight years.

Bringing McCann onto the executive team will increase the organization’s “bandwidth” to service Affiliates as well as the ever-growing needs of its consulting client base, White says.

Pressed 4 Time added to growing franchise network

54

Attendee registration now open for Clean 2015 Show manager Riddle & Associates has opened attendee registration for Clean 2015, scheduled for April 16-19 in Atlanta.

Attendees can pre-register online for $99 per person through March 31, by visiting www.cleanshow.com, or by downloading a printable form for registering by mail or fax.

After the March 31 cut-off, attendees will have to register on-site for $149.

Registration includes entrance to the exhibition all four days, as well as access to more than 35 hours of educational sessions, according to Riddle & Associates.

American Drycleaner, November/December 2014

1114adc_p50-56.FINAL.indd 54

▲

The Huntington Company LLC reports that it has added Pressed 4 Time to its group of franchise brands that provide textile restoration and drycleaning and laundry services.

Pressed 4 Time is a drycleaning and laundry pick-up and delivery service with 46 franchises in 88 U.S. territories, Huntington says.

Wayne Wudyka, CEO of Huntington, proclaims that the addition of Pressed 4 Time makes his company “the largest pro-

vider of mobile drycleaning and laundry services in North America.”

The addition of Pressed 4 Time comes on the heels of Huntington’s 2013 launch of bizzie, a franchise concept that integrates mobile technology with a locker-based pickup and delivery service to provide drycleaning and laundry services for tenants of office buildings and residential properties.

It also aligns with the offerings of 1-800-DryClean, a drycleaning and laundry door-to-door pick-up and delivery service.

“There will be a lot of synergy among these three franchise companies,” Wudyka says, “and the addition of Pressed 4 Time will give us a larger market penetration and future franchise opportunities in areas of the U.S. where we haven’t had a presence in the past.”

Huntington’s largest franchise brand is the Certified Restoration Drycleaning Network (“CRDN”), which Wudyka founded in 2001.

www.americandrycleaner.com

10/23/14 10:07 AM

it will be

BIGGER

than before

The Industry’s No. 1 Magazine is preparing to stretch its boundaries...

adc_Big ad.indd 2

9/17/14 1:40 PM

Participants in September’s Methods for Management Success Conference gather for a group photo.

Consulting firm’s conference focuses on ‘Success’ Consulting firm Methods for Management (MfM) hosted its biennial Success Conference in late September at the Westin Resort at Hilton Head, S.C. The event focused on interaction to promote profit, sales, business development, effective management and creativity among owners in the drycleaning industry from around the United States and Canada.

Featured presentations including Successful Sales through Service by Jason Young, LeadSmart Inc.; Great Game of Business by Steve Baker; Drycleaning Success Around the World by Ken Uchikoshi, Sankosha; Success in Mystery Shopping by Carolyn Nankervis, Marketwise Consulting; What’s New with bizzie by Greg Longe, bizzie; Financial Planning Success for Owners by attorney Jim Blazek; and Economic Trends and Your Success by retired economist Tom Pisani.

Dry cleaners worldwide competed for prizes in the Awards Ceremony, Methods for Management says, with moderators Polly Nemec, St. Croix Cleaners, and Rock Rockenbaugh, Kean’s Fine Cleaners, congratulating the winners of: 56

• Profit Improvement — Martinizing, Westminster, Colo.

• Sales Improvement — Blue Sky Cleaners, Seattle, Wash.

• Production Guru — Bowen Cleaners, Greenville, N.C. • Plant of the Year — Greene’s Cleaners, Napa, Calif.

• Store of the Year — View Cleaners, Irvine, Calif.

• Sales & Marketing Effort of the Year — St. Croix Cleaners, Stillwater, Minn.

• Website of the Year — Clothesline Cleaner, Boise, Idaho • Social Media Effort of the Year — Westbank Dry Cleaning, Austin, Texas • Van of the Year — Best Care Dry Cleaners, Winnipeg, Manitoba A panel of MfM members discussed different topics having to do with sales, including wholesaling, selling to professionals, locker systems, competing with Men’s Wearhouse, building sales through acquisition, and building retailer relationships.

There were also roundtable discussions on subjects such as family businesses, productivity, dynamic sales growth, retailer relationships, the acquisition process, and working with a spouse.

MfM consults to the drycleaning industry through management bureaus and independent project assignments. O

American Drycleaner, November/December 2014

1114adc_p50-56.FINAL.indd 56

www.americandrycleaner.com

10/23/14 10:07 AM

and it

ARRIVES in January

The Industry’s No. 1 Magazine is ready to tackle the issues on a whole new scale!

adc_Big ad.indd 3

10/9/14 2:51 PM

2015 RATES: One- to five-time rate: $2.00 per

request. All major credit cards are accepted.

word, boldface $2.10 per word. Minimum charge:

PAYMENT FOR CLASSIFIED ADS: Must

$25.00 per ad. Call or write for our three- and

accompany order. DEADLINE: Ads must be

12-time rates. If box number is used, add cost of

received by the 1st of the preceding month. For

5 words. Display classified rates are available on

example, for a June ad, the closing date is May 1st.

BUSINESS OPPORTUNITIES Own Your Own Drycleaners—Managers, Spotters, Tailors, Pressers! 100% Financing. Plant or Drop, location of your choice. Call 1-561-302-5031 or 1-888-275-6637.

COMPUTER SYSTEMS Western Wonder Touch $990 (refurbished) $1990 (new) 1-year warranty Perfect for small to medium sized cleaners Various management reports Absolutely reliable, tested systems www.WesternDCcomputer.com 773-878-0150 westernk@msn.com

FOR SALE Modern air conditioned dry cleaners. 5 newly equipped Laundromats, 2 with call office.

All with real estate. Tomah and Sparta WI. Jerry Keene Owner 800-362-3305 x 202 or 608-343-2688 58

American Drycleaner, November/December 2014

1114adc_class.FINAL.indd 58

www.americandrycleaner.com

10/23/14 10:19 AM

PARTS FOR SALE

REWEAVING SERVICES

BOILER DOWN?

WITHOUT-A-TRACE WEAVERS—More than 50 years’ experience. We are the experts in silks, knits, French weaving and piece weaving.

Reasonable prices. Send garments for estimate to: 3344 W. Bryn Mawr, Chicago, IL 60659; 800-475-4922; www.withoutatrace.com.

Boiler Feed Pumps Ship Same Day!

Exact AERO Replacement for 7CT7M 160 EASA service stations around the country.

SERVICES & SUPPLIES Who’s minding Your Boiler Water?

Performance Labs offers the best value in boiler treatment!

Save money now!! Call 708-721-8228.

815-666-4655 • Fax: 630-552-9014 sales@dltelectric.com • www.dltelectric.com

For more classifieds, visit:

WWW.

AMERICANDRYCLEANER .COM STATEMENT OF OWNERSHIP, Management, and Circulation

1. Publication Title: AMERICAN DRYCLEANER 2. Publication Number: 00028258 3. Filing Date: 9/22/14. 4. Issue Frequency: Monthly 5. Number of Issues Published Annually: 11 6. Annual Subscription Price: $39.00. 7. Complete Mailing Address of Known Office of Publication: American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Contact Person: Charles Thompson, 312-361-1700. 8. Complete Mailing Address of Headquarters or General Business Office of Publisher: American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor. Publisher: Charles Thompson, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County.

Editor: Bruce Beggs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. 10. Owner: American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Charles Thompson, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Bruce Beggs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Donald Feinstein, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Nathan Frerichs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Suhler Family Investment Office LLC, 188 Long Neck Point Rd., Darien, CT 06820 Fairfield County. 13. Publication Title: AMERICAN DRYCLEANER 14. Issue Date for Circulation Data Below: September 2014 15. Extent and Nature of circulation: (average number of copies each issue during proceeding 12 months=”X”) (Number copies of single issue published nearest to filing date = Y”) (a) Total Number of Copies (Net press run): X=21,840, Y=21,831. b. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail). (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X= 11,704, Y=12,238. (2) In-County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal

www.americandrycleaner.com

1114adc_class.FINAL.indd 59

rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X=0, Y=0. (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS®: X=0, Y=0. (4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®): X=0, Y=0. (c) Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)): X=11,704, Y=12,238. (d) Nonrequested Distribution (By Mail and Outside the Mail). (1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources): X=9,955, Y=9,425. (2) In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources): X=0, Y=0. (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates): X=0, Y=0. (4)Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources): X=32, Y=14. (e) Total Nonrequested Distribution (Sum of 15d (1), (2), (3) and (4)): X=9,987, Y=9,439. (f) Total Distribution (Sum of 15c and e): X=21,691, Y=21,677. (g) Copies not Distributed (See Instructions to Publishers #4, (page #3)): X=149, Y=154. (h) Total (Sum of 15f and g): X=21,840, Y=21,831. (i) Percent Paid and/or Requested Circulation (15c divided by f times 100): X=53.96%, Y=56.46%.

16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the November 2014 issue of this publication. 17.

Signature and Title of Editor, Publisher, Business Manager, or Owner: I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties): Charles Thompson, Date 9/22/2014

American Drycleaner, November/December 2014

59

10/23/14 10:19 AM

1

Arrow_3ads_cmyk

12/4/13

10:14 AM

SUEDE & LEATHER SERVICE

Page 1

SUPPLIES

AMERICA’S MOST RECOMMENDED LEATHER & SUEDE CLEANER

Specialists

Wholesale High Fashion Leather Cleaning & Restoration

Call: Bruce Gershon, President

800-542-7769 www.ArrowLeatherCare.com

AMERICA’S MOST RECOMMENDED LEATHER-RICH INC. LEATHER & SUEDE CLEANER

Since 1977 • High quality cleaning, refinishing & repair Specialists Wholesale Leather, Suede and Fur; Fur Cleaning • Free shipping in USA and rewards program;

Storage

and Repair FOR MORE INFORMATION: E-mail: leatherrich@att.net Call 800-236-6996 Route Service in Upper Midwest Call: Bruce Gershon, President

SUPPLIES 800-542-7769 www.ArrowLeatherCare.com

Laundry/Dry Cleaning Coils AMERICA’S MOST RECOMMENDED LEATHER & SUEDE CLEANER

Specialists

Steam Or Water Replacements Wholesale Large Inventory • FASTHigh Delivery Fashion

Gown Cleaning 800-532-2645 & Preservation www.comcoil.com

Contact: classifieds@ Call: Bruce Gershon, President americantrademagazines.com to place your ad

800-542-7769

60

www.ArrowLeatherCare.com American Drycleaner, November/December 2014

1114adc_class.FINAL.indd 60

www.americandrycleaner.com

10/23/14 10:19 AM

American Drycleaner and AmericanDrycleaner.com

A Winning Team

Web

Print

E-News

American Drycleaner

AmericanDrycleaner.com

is the industry’s premier publication for news relating to drycleaning plants. In it, you’ll find profiles of successful businesses and their owners, tips for running your operation more successfully, expert advice, and much more.

is your one-click site for all of the most up-to-date information on the industry today. Stories are updated daily to ensure you’re always informed.

Plus, online tools such as the Distributors Directory and Buyer’s Guide will fulfill all of your plant’s needs.

www.americandrycleaner.com

1114adc_class.FINAL.indd 61

American Drycleaner, November/December 2014

61

10/23/14 10:19 AM

Advertiser

Page No.

Advertiser

Page No.

A.L. Wilson Chemical Co. . . . . . . . . . . . . . . . 1

Hamilton Engineering . . . . . . . . . . . . . . . . . . 49

Ally Equipment Co. . . . . . . . . . . . . . . . . . . . 43

Iowa Techniques . . . . . . . . . . . . . . . . . . . . . . . 5

Arrow Leathercare Services . . . . . . . . . . . . . 60 Cleaner Business Systems . . . . . . . . . . . . . . . . 3 Cleaner’s Supply . . . . . . . . . . . . . . . . . . . . . . 60 Clean Show 2015 . . . . . . . . . . . . . . . . . . . . . 51 Columbia/ILSA . . . . . . . . . . . . . . . . . . . . . . BC Commercial Coils . . . . . . . . . . . . . . . . . . . . . 60 Dajisoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Evans Garment Restoration . . . . . . . . . . . . . 45 Fabricare Management Systems . . . . . . . . . . . 9 Firbimatic . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Irving Weber Associates . . . . . . . . . . . . . 36, 37 Laundrylux . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Luetzow Industries . . . . . . . . . . . . . . . . . . . . 60 MTH Pumps . . . . . . . . . . . . . . . . . . . . . . . . . 59 Maineline Computer Systems . . . . . . . . . . . IFC Mustang Enterprises . . . . . . . . . . . . . . . . . . . 35 Parker Boiler Co. . . . . . . . . . . . . . . . . . . . . IBC QuickSort . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Royal Basket Trucks . . . . . . . . . . . . . . . . . . . 52

Global Business Systems . . . . . . . . . . . . . . . 39

Scan Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

GreenEarth Cleaning . . . . . . . . . . . . . . . . . . . 33

SPOT Business Systems . . . . . . . . . . . . . . . . . 7

62

American Drycleaner, November/December 2014

1114adc_p62.FINAL.indd 62

www.americandrycleaner.com

10/23/14 11:36 AM

Dirty Laundry...

Continued from page 64

Co., business administration programs by Tuchman Training Systems and filtration/ distillation equipment by DCI America.

Technical presentations dealing with suede and leather processing were also given. …

Department stores generally win Christmas window display contents, but not always.

Last year, the winner of the Castro Valley, Calif., Merchants Holiday Decorating Contest was Mirande’s Dry Cleaners, and the business is going for a repeat this year.

Owner George Mirande is quick to credit wife Norene and children Simonette and Anthony, who decorate the store’s five window areas eight times a year, changing them every six weeks.

50 YEARS AGO. This year, some 2,000 drycleaning plants will close their doors forever. Some owners will retire, some will move to new locations, and some will go bankrupt. Although no accurate statistics exist on the number of business failures among dry cleaners, Dun & Bradstreet reports that cleaning, dyeing and repair operations comprise about 10% of the nation’s failures among commercial service businesses. In dry cleaning, as in other service businesses, D&B indicates that lack of managerial experience accounts for the vast majority of “fatalities.” It is noteworthy that the annual D&B Failure Record shows incompetence responsible for over four of 10 casualties. … Marvel Mfg. Co. has taken occupancy of its new, modern factory building in San Antonio, Texas. Expansion into the larger facility, according to Ray L. Wilkinson, president, has been made necessary by the highly inwww.americandrycleaner.com

1114adc_p63-64.FINAL.indd 63

creased demand for the Marvel “Marmatic” drycleaning unit. Wilkinson said the firm’s distributor organization has more than doubled in size the past eight months. … The Stamford Chemical Co. has adopted a new corporate trademark, one that places emphasis on the name “Stamford” rather than the complete company name, and incorporates a modern version of the firm’s traditional chemical symbol.

75 YEARS AGO. Never before has there been so much pre-convention excitement at NADC headquarters in Silver Spring, Md. Less than three weeks after NADC officials began receiving reservations for exhibit space at the Baltimore convention scheduled for Jan. 14-18, 90% of the available space was sold to manufacturers of drycleaning equipment and supplies. The exhibit hall in the 5th Regiment Armory is the largest ever used by the National Association of Dyers & Cleaners. It is predicted that every available foot of the 53,000 square feet available will be snatched up before convention time. … Most cleaners have no doubt heard of patent infringement suits in which the patent was upheld and a manufacturer who was making and selling the item, without authority from the patent owner, was restrained by court injunction, writes Charles Rosenberg. What most cleaners have not heard is this: Every cleaner—and, of course, everyone else— who uses an infringing piece of equipment, or infringing supplies, may be held legally liable and made to pay financial recompense to the patent owner. The fact that he did not know he was violating anybody’s patent rights is beside the point. Innocent or not, he’ll pay, Rosenberg asserts. O — Compiled by Bruce Beggs

American Drycleaner, November/December 2014

63

10/22/14 2:11 PM

W R I N K LE I N T I M E

‘Everybody Has Some Dirty Laundry’ 10 YEARS AGO. … The premiere of Desperate Housewives, ABC’s new prime-time soap, dominated its time slot in the September Nielsen TV ratings—thanks in part to a promotional campaign that included poly bags imprinted with the show’s slogan. The television network printed thousands of poly bags, reading “Everybody Has Some Dirty Laundry,” for distribution in the New York and Los Angeles markets. … Hamilton Engineering has moved its headquarters to Livonia, Mich., to meet increased demand for production and office space. All final product assembly, steel fabrication, water treatment, manifold production and inventory is now located at the new site. … Drycleaning equipment manufacturer FMB Group celebrated the opening of its new manufacturing facility in Sala Bolognese, Italy, in September, hosting more than 270 visitors from countries throughout the world. The plant includes a host of high-tech equipment for increased quality and reliability, reduced production times, and improved processes, FMB says. Robotic equipment at the plant can laser-cut, drill, thread and bend sheets of stainless steel up to an inch thick.

64

American Drycleaner, November/December 2014

1114adc_p63-64.FINAL.indd 64

▲

25 YEARS AGO. A computer system that will not only list the clothes and price

them but maintain inventory control and provide cash control and a management system that offers customer lists and shows customer activity.

That’s what Barry and Harvey Gershenson, owners of Sterling of Westwood, in Los Angeles, now have in their drycleaning store and plant near the UCLA campus. The new system was designed by a company that approached the brothers at the time they were looking to upgrade their November 1989 old system, which had only listing and pricing capabilities. One of the things Barry likes best about the system is that it provides a customer base for them to market to. …

The International Fabricare Institute is doing additional research into the cause of the loss of yarns in pinstripe and oxford shirts, a problem that has been plaguing the industry for several years. … Kirk’s Suede-Life recently held its annual licensee seminar in Pittsburgh. The three-day event include seminars on environmental topics presented by Dow Chemical 63 www.americandrycleaner.com

10/22/14 2:11 PM

PARKER BOILER CO. YOUR ONE STOP SHOP FOR ALL YOUR LAUNDRY, DRY CLEANING OR TEXTILE NEEDS Steam Boilers • Parker Industrial Steam Boilers 1-1/2 to 150 HP 15 to 250 PSI Feed Systems • Boiler Water – Carbon Steel Lined or Stainless Steel Feed and Condensate Return Systems 1-1/2 to 450 HP • 15-250 PSI • SS Condensate Transfer System Feedwater Deaerators (Tray and Spray Type) • 3,500 to 90,000 lbs/hr • Oxygen Removal to .005 cc/l (7ppb), CO2 Removal to virtually 0 • SS Internals Stack Economizers • Stack Economizers 8” to 32” • Save up to 10% - Heat Laundry Water for Free!

Blowoff Tanks • Boiler Blowoff Tanks and after Cooler Assemblies 1-1/2 to 450 HP Thermal Fluid Heaters • Parker High Temperature Thermal Fluid Heaters 126M to 6250M BTU, for operating temperatures to 650° F and pressures to 300 PSI Indirect Water Heaters • Parker Indirect Hot Water heaters 300M to 3000M BTU for heating water from 80°F to 190° F, atmospheric fired • Natural Gas, Propane, Bio Gas. Automatic Water Softeners • 45,000 to 750,000 grain capacity, time clock or meter initiated, simplex or duplex.

ASME Hot Water Storage Tanks and Heat Exchangers • Tanks from 4.6 to 2950 gallons • Glass Lined Storage Tanks 119-5,695 Gallons • Stainless Steel Tanks 91-12,818 Gallons • ASME Heat Exchangers from 100 GPH to 2500 GPH at 120° F rise • Tank heater bundle or shell and tube type heat exchangers

Steam Boilers and Thermal Fluid Heaters available in Atmospheric Gas or Propane. Power Gas, Straight Oil or Combination Fired using Natural Gas, Propane, Oil, Bio Gas or Digester Gas. Low NOx available on all models.

Indoor or Outdoor available on all models.

5930 Bandini Boulevard ● Los Angeles CA 90040 Phone (323) 727-9800 ● Fax (323) 722-2848

LDC Needs-5.25x7.5.indd 1 Digest_page.indd 1 Digest_page.indd 1

www.parkerboiler.com

5/15/2012 4:03:05 PM 9/11/14 9:16 9/25/14 2:55 AM PM

Digest_page

2/13/12

9:53 AM

Page 1

and

K4 approved

• Vapor control system • Any configuration in any capacity from compact to tandem

FM Approved

0613adc_ILSA.indd 1

231 Edison Ave • West Babylon, NY 11704

(800)446-5634 • In NY (631)293-7571 www.columbiailsa.com

©Columbia/ilsa 1/12

10/7/13 11:06 AM