American Coin-Op - May 2019

SHOW

GUIDE

• EVENT PREVIEW • EXHIBITOR LISTINGS • EDUCATION SCHEDULE

I N S I D E : J U L IYN S2 I0D0E5: M A Y 2 0 1 9 THE MAN BEHIND THE CLEAN SHOW: A VISIT WITH JOHN RIDDLE

DEXTER: 125 YEARS AND STILL GOING STRONG

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CONTENTS MAY 2019 VOLUME 60 ISSUE 5

COVER STORY

CLEAN 2019 SHOW PREVIEW The biennial exhibition returns to New Orleans for a sixth time but the first under Messe Frankfurt ownership. We have the rundown on the 420-plus exhibitors, the 30 hours of educational sessions, and more. Let the good times roll!

(Cover beads image: ©depositphotos/miflippo)

INSIDE 14 THE MAN BEHIND THE CLEAN SHOW

Retiring show manager John Riddle talks about the people and relationships he’ll miss, and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more.

8 DEPARTMENTS 4 VIEWPOINT 6 YOUR VIEWS SURVEY 49 CALENDAR OF EVENTS

52 NEWSMAKERS 54 CLASSIFIEDS 55 AD INDEX

18 CLEAN 2019 GUIDE: EXHIBITOR LISTINGS

More than 420 companies and organizations have reserved exhibit space in New Orleans as of press time.

38 CLEAN 2019 GUIDE: EDUCATIONAL SESSIONS

The Coin Laundry Association and several other industry associations will combine to offer 30 hours of education.

42 DEXTER: 125 YEARS AND STILL GOING STRONG

W.H. George founded the laundry equipment manufacturer in Iowa in 1894.

47 A CLOSER LOOK Chelsea Clinton helps cut the ribbon on a new playful learning space at the Wash Time Laundromat in Chicago.

46 MULTI-STORE OWNER PERFORMS LAUNDRY CPR Art Jaeger buys, revives struggling store through equipment, operational changes.

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VIEWPOINT

Charles Thompson, Publisher E-mail: cthompson@ATMags.com Phone: 312-361-1680

Donald Feinstein, Associate Publisher/ National Sales Director E-mail: dfeinstein@ATMags.com Phone: 312-361-1682

‘SHOE-IN’ FOR SUCCESS

Bruce Beggs

If you will be attending Clean 2019 in New Orleans next month, I would argue that your most important tool will be a comfortable pair of shoes.

That’s what I remember about my first Clean Show in 2001, also in the Big Easy. “I was struck by the sheer size of the massive Ernest N. Morial Convention Center and, comfortable shoes or not, my feet were ‘struck,’ too,” I wrote back then for sister publication American Laundry News.

Just like that show, Clean 2019 will feature 420-plus exhibitors spread over a couple hundred thousand square feet and then some.

You’re going to be doing some walking while there.

But the exertion will be oh-so-worth-it because where else can you see every major laundry equipment manufacturer display their latest machinery under one roof? Compare wash/dry/fold management software or on-demand laundry apps from multiple vendors?

Locate suppliers for your bulk vended goods?

And that doesn’t take into account the 30 hours of educational sessions from which you can choose, or the networking opportunities you’ll find.

The Clean Show has a lot of “moving parts,” and that’s why this issue will come in handy for you. Aside from our show preview, you’ll find a list of the companies and organizations that have reserved exhibit space, plus basic descriptions of their products and/or services and their booth numbers. We also have the full schedule of educational sessions and class descriptions to help you decide which to attend.

No, we can’t take any steps off your fitness tracker, but we will make every single one of them count by helping you chart an educated and efficient path to Clean Show success. Let the good times roll!

Bruce Beggs Editorial Director

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Bruce Beggs, Editorial Director E-mail: bbeggs@ATMags.com Phone: 312-361-1683 Roger Napiwocki, Production Manager Nathan Frerichs, Digital Media Director E-mail: nfrerichs@ATMags.com Phone: 312-361-1681

ADVISORY BOARD Kurt Archer Wayne Lewis

Ann Hawkins Kathryn Q. Rowen

OFFICE INFORMATION Main: 312-361-1700

SUBSCRIPTIONS 630-739-0900 x100 www.AmericanCoinOp.com

American Coin-Op (ISSN 0092-2811) is published monthly. Subscription prices, payment in advance: U.S., 1 year $46.00; 2 years $92.00.

Foreign, 1 year $109.00; 2 years $218.00.

Single copies $9.00 for U.S., $18.00 for all other countries. Published by American Trade Magazines LLC, 650 West Lake Street, Suite 320, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Coin-Op, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 60, number 5. Editorial, executive and advertising offices are at 650 West Lake Street, Suite 320, Chicago, IL 60661. Charles Thompson, President and Publisher. American Coin-Op is distributed selectively to owners, operators and managers of chain and individually owned coin-operated laundry establishments in the United States. The publisher reserves the right to reject any advertising for any reason. © Copyright AMERICAN TRADE MAGAZINES LLC, 2019. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Coin-Op does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Coin-Op or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

www.americancoinop.com

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INDUSTRY SURVEY

CLEAN SHOW OFFERS MUCH TO THOSE WHO ATTEND

To read other Your Views survey stories, visit www.americancoinop.com 6

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More than 47% of the coin laundry owners and operators polled in this quarter’s American Coin-Op Your Views survey say they plan to attend the June 20-23 Clean Show in New Orleans.

Roughly 26% have decided that they will not attend the biennial trade show, and the remaining 26.4% were unsure at the time of the unscientific survey.

Whether attending or not, 52.8% say the biggest factor in favor of visiting New Orleans is all that it has to offer: exhibits of equipment, systems and supplies; educational sessions; networking and socializing; and combining business and pleasure.

Nearly 34% say the biggest draw is the exhibits. About 8% say combining business and pleasure is the biggest factor, while the remaining 5.7% say it’s networking and socializing.

There will be 30 hours of educational programming during Clean and the Coin Laundry Association is sponsoring several sessions. Of those, the topic generating the most interest among survey respondents (69.2%) is Laundromat Lifecycles: Planning for the Future.

Next is Wash-Dry-Fold 2.0: What’s Next for Full-Service Laundry?

(53.9%), followed by Due Diligence: Preparing to Buy (or Sell) Your Next Laundromat (50%).

There will also be several “general sessions” during Clean. Survey respondents are most interested in Social Media Marketing & Measurement (74%), Helpful Business Apps (58%), Competing in Tough Job Market – Importance of Screening & Training (38%) and Tips for Entering the Commercial Laundry Industry (36%).

Store owners and operators who’ve attended the Clean Show were asked, “If you had one tip to share with a first-timer, what would it be?” Here are some of the responses: • “Be prepared to walk all day, and plan for more time on the floor than you think.”

• “Attending is motivational. It’s a great time to meet other owners in a neutral setting.”

• “Take time to learn about new products. The industry is rapidly changing and owners can no longer assume they ‘know it all’ and (that) new ideas won’t work.”

• “Prepare ahead of time for what areas you particularly want to focus on, otherwise, the amount of exhibitors and activity will confuse you.”

• “Make good use of the training sessions. There is so much to learn.”

• “Plan on attending at least two days. We always go back day two or three and are amazed how much we missed on our first time through.”

American Coin-Op’s Your Views survey presents an unscientific snapshot of the trade audience’s viewpoints at a particular moment.

Percentages may not add up to 100% due to rounding.

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CLEAN ’19 PREVIEW

Textile Care Industry Ready for

CLEAN ’19

The Ernest N. Morial Convention Center will host the Clean Show in June for a record-tying sixth time. (Photo: New Orleans Ernest N. Morial Convention Center)

Biennial event to build on past in New Orleans, step into the future

by Matt Poe

W

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Clean Show. We salute John and his staff for their excellent service to the show sponsors and our attendees.”

(Read a profile of John Riddle beginning on page 14.)

Riddle & Associates says Clean 2019 will provide a platform for all industry professionals and companies to come together on the show floor to share ideas, technologies, education, and networking.

LEARN, WORK, SUCCEED According to Riddle & Associates, Clean Show attendees include store owners, plant operators, technicians, institutional laundry managers, distributors, consultants and buyers.

The largest share (94%) of attendees are business owners, executives or manag▲

hen the Clean Show once again occupies the New Orleans Ernest N. Morial Convention Center June 20-23, it will be an event of firsts and lasts.

For some attendees, it will be their first experience of the biennial event formally known as the World Educational Congress for Laundering and Drycleaning.

It will also be the first Clean Show under new ownership in its 42nd year.

In December, Germany-based Messe Frankfurt, an international trade fair, congress and event organizer—the largest in the textile care industry—purchased the Clean Show from the five sponsoring associations: Association for Linen Management (ALM), Coin Laundry Association (CLA), Drycleaning and Laundry Institute (DLI), Textile Care Allied Trades Association (TCATA) and TRSA, the association for linen, uniform and facility services.

As part of the acquisition, the sponsor associations will maintain their close involvement with the show, and Messe Frankfurt aims to continue the Clean Show success story.

“We look forward to this first Clean Show under the ownership of Messe Frankfurt, whose portfolio of laundry trade shows includes Texcare International in Frankfurt, Germany, and its expansion into China with Texcare Asia and the United Arab Emirates with Middle East Cleaning Technology Week, as well as global Texcare Forums,” says Joseph Ricci, president and CEO of TRSA, and chairman

of Clean ’19.

While this marks the first Clean Show under Messe Frankfurt ownership, Clean ’19 will be the last organized and managed

by Atlanta-based Riddle & Associates.

The collaboration and management between the sponsoring associations and Riddle & Associates helped put the Clean Show on Trade Show Executive magazine’s 50 Fastest-Growing Shows and the Trade Show News Network Top 100 shows, as well as being the largest textile services and care show in the world, Riddle shares.

“It has been a pleasure to work with John Riddle of Riddle & Associates, which has managed the show since 1993,” says Ricci. “John had indicated several years ago that he would be retiring from fulltime event management following the 2019

This show floor aisle was packed early on during Clean 2017 in Las Vegas. (File photo: Riddle & Associates) www.americancoinop.com

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EDUCATIONAL SESSIONS AT A GLANCE Thirty hours of educational sessions will be offered at this year’s show, focusing on business and management trends, among other topics.

For descriptions of each of the educational sessions (if provided), turn to page 38.

Time

Session Title

Sponsor

THURSDAY, JUNE 20 8-8:55 a.m.

8:30-9:30 a.m.

8:30-9:30 a.m.

8:30-9:30 a.m.

Customer Migration Laundries Connecting Communities No Bad Days: Positive Attitude is Everything Protecting Your Customer, Employee and Business Assets Through New and Improved Contracts 9-10 a.m.

Preventing Microbial Growth and Infection in Laundry Facilities 2-3 p.m.

Social Media Marketing and Measurement 3:30-4:30 p.m. Workplace Risks of Legalized Marijuana?

8-8:55 a.m.

8-9 a.m.

8-9 a.m.

8-9 a.m.

9-10 a.m.

9-10 a.m.

9-10 a.m.

9-10 a.m.

9-10 a.m.

2-3 p.m.

3:30-4:30 p.m.

8-9 a.m.

8-9 a.m.

8-9 a.m.

FRIDAY, JUNE 21

Are You a Trusted Advisor? New Role of Sales Laundromat Lifecycles: Planning for the Future Venture Capital and Private Equity What First Impression Does Your Website Make?

New Textile Technologies for Infection Prevention ARTA Study Shows Peracetic Acid Kills C.diff Spores CLA Connect LIVE: Interactive Idea Exchange Are Your Marketing Methods Changing with Your Clientele?

Labor Law and Compliance: Current Issues and Trends Helpful Business Apps - Beth Z - Your Nerdy Best Friend Secrets to Chick-fil-A Hiring & Training for Exceptional Customer Service

ALM CLA DLI TRSA ALM General General

ALM CLA TRSA DLI ALM ARTA CLA DLI TRSA General General

SATURDAY, JUNE 22

Wash-Dry-Fold 2.0: What’s Next for Full-Service Laundry?

CLA Customer Service: Being Good is Not Enough DLI TRSA Certification: Hygienically Clean, Clean Green, Certified TRSA Professional Laundry Manager (CPLM) 8:30-9:30 a.m. Consistent Benchmarks for Competitive Analysis ALM 9-10 a.m.

New LCA Data and How to Use LCAs to Help Convert Clients ARTA to Reusables 9-10 a.m.

Due Diligence: Preparing to Buy (or Sell) Your Next Laundromat CLA 9-10 a.m.

Tips for Entering the Wash-Dry-Fold Market DLI 9-10 a.m.

Top OSHA Violations and New TRSA Safety Certification Program TRSA 1-2 p.m.

Tips for Entering the Commercial Laundry Industry General 3:30-4:30 p.m. #NotHere: Sexual Harassment Prevention General

SUNDAY, JUNE 23 8-9 a.m.

9-10 a.m.

Introduction to Laundromats for Investors Top 10 Secrets First-Time Laundromat Owners Must Know

attendee what it will do.

“Our package plan for exhibitors is such that it has enabled the exhibitor to actually come and operate the equipment in a costeffective manner so that the attendee gets the advantage of that. You don’t just see one side of a presentation; you can look at multiple pieces of equipment operate under one roof, generally within a couple hundred feet of each other. That demonstration alone is worth the trip.”

Attendees also have the opportunity to take advantage of 30 hours of educational sessions. Riddle & Associates says sessions include topics such as training, business management and environmental issues.

CLA CLA

Morning sessions, which run between 8 and 10 a.m. on show days, will take place in on-site meeting rooms. Afternoon sessions will be held in the exhibit hall (a full schedule, along with brief descriptions of each session, begins on page 38).

“This combination has already strengthened the Clean Show as a platform for industry professionals and suppliers to work, learn and succeed together,” Ricci says. “Make the most of your time here and you will find no better place to share ideas and grasp trends and technologies, show after show.”

The Clean Show has also developed with the times and has a strong social

▲

ers, according to a past Clean Show survey

by Riddle & Associates.

The show organizer says for companies looking to expand, re-educate or upgrade current technology, the exhibit floor is where they should be.

“I think everyone who is in some form of the textile care industry, whether it be laundry, dry cleaning, textile rental, coinop, etc., I think you’re going to be very happy,” says John Riddle, who personally assisted with several Clean Shows before his firm was contracted in ’93. “We had a great show in ’17 in Las Vegas, and New Orleans is right there with it, right now.”

The June 2017 Las Vegas Clean Show was named one of Trade Show Executive’s 50 Fastest-Growing shows of 2017. The show was honored in all three categories of the awards competition: net square feet of exhibit space, number of exhibiting companies and total attendance. Riddle & Associates says Clean attracted 12,563 visitors (including 2,282 people from 101 foreign countries and overseas territories) and 481 exhibitors in 227,006 square feet of space to Las Vegas in 2017.

At press time, more than 420 exhibitors are signed up to be in New Orleans, with more than 211,000 square feet of exhibit space sold (a full list of exhibitors at Clean ’19, as of April 5, begins on page 18).

“You’re going to see an awful lot of exhibitors,” John Riddle shares. “New things are coming that you will be pleased to see. Our attendance is holding up. Based on what I know in the years I’ve done this is that we can look for a good show, and as always you can come and actually see equipment work.”

Exhibits featuring equipment, products and services will be on display in Convention Center halls B-F. “Exhibit sales and hotel room blocks are ahead of previous Clean Shows in New Orleans, demonstrating the strength of the event and the industry as a must-attend opportunity for researching solutions and information-sharing,” adds Ricci. “I am thrilled with the support of our exhibitors, including their commitment to innovation and introduction of new products and services that increase productivity and safety.”

Riddle says he’s proud of the fact that when industry professionals come to the Clean Show, they get a chance to see the equipment they’re contemplating buying in operation.

“It becomes very expensive for an exhibitor to bring a tunnel washer or a big washer or extractor to the show,” Riddle points out. “Just the cost alone of getting it there [is great], then you have the time and materials and the money, if you will, to fire them up, and then run them and show the

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media presence. Attendees and exhibitors can get updates on the upcoming show, registration and Clean Show facts on its Facebook and Twitter pages, says Riddle & Associates.

As social media takes a larger role in communication, Riddle & Associates says the Clean Show interacts with attendees and can answer questions on social media platforms to better engage with its followers.

Attendees sharing their Clean Show experience in New Orleans are encouraged to use the handles #Clean2019 and @thecleanshow so others can easily find messages, photos and information related to the show.

In addition, Riddle & Associates says attendees can use the Clean Show 2019 My Planner (available through the show website and mobile app) to organize show floor visits.

THERE’S STILL TIME Connections Housing (http://www. connections-housing.com/LandingPage/ Clean2019.php) is Clean 2019’s only official housing agency. Check the website for room availability; May 20 is the show’s housing reservation deadline.

Industry professionals still interested in attending Clean ’19 can take advantage of pre-registration discounts on the show’s

website (www.cleanshow.com) through June 10. The pre-registration fee is $119 per person for any member of one of the sponsoring associations, and $149 for nonmembers. After June 10, attendees must register onsite at the Convention Center for a fee of $169 per person.

Registration hours will be 1 to 4:30 p.m. on Wednesday, June 19; 7 a.m. to 4:30 p.m. daily Thursday through Saturday, June 20-22; and 7:30 a.m. to 2:30 p.m. on Sunday, June 23.

The show starts June 20, when attendees will be able to explore the exhibits 10 a.m. through 5 p.m. (distributors have exclusive access from 8 to 10 that morning).

The show floor opens at 9 a.m. Friday through Sunday (June 21-23) and closes at 5 p.m. Friday and Saturday (June 21-22) and at 3 p.m. on Sunday, June 23.

On show days, the Clean Show will provide a complimentary shuttle between most official hotels and the Convention Center, according to Riddle & Associates.

Several U.S. cities have hosted Clean over the years. The first two shows were in Chicago, where it has been held four times.

New Orleans is hosting for the sixth time, tied with Las Vegas. Atlanta follows closely behind Chicago with three shows. Orlando has hosted twice and Dallas once.

Future events are planned for Atlanta

(June 2021) and Orlando (May 2023).

“The Clean Show is the culmination of nearly 24 months of collaboration and hard work between the sponsoring associations that represent nearly every market and demographic of the textile care and textile services industries, from small local, singlefacility or store operations to regional, national and even international companies and show management,” says Ricci.

The sponsoring associations and Riddle & Associates have worked hard to ensure Clean ’19 will touch on all aspects of the industry in New Orleans, creating a solid foundation for the future.

“The Clean Show absolutely addresses every sector of the textile care industry,” says Riddle, “whether you’re operating in the coin laundry environment, if you’re operating in laundry, dry cleaning, commercial/industrial laundry, or if you’re in textile rental, whether it be uniforms or linens, etc., software, hangers, computers, everything that one needs to be in this business for all sectors is there.

“This is not just a laundry show, or a rental show, or a ‘this’ show or a ‘that’ show. This show really covers the entire industry called textile care.”

ACO Matt Poe is editor of sister publication American Laundry News.

10 Ways to Make Clean ’19 Work for You At the world’s largest exhibition and education platform for the textile care industry, it is difficult to see and do everything at Clean 2019, but most people who attend have specific things they want to accomplish.

Planning ahead can give you a solid return on your investment of time and money and help keep your business running smoothly. Here are 10 ideas from Riddle & Associates for maximizing your Clean 2019 visit: Set specific goals. What do you want to accomplish? Is it purchasing or upgrading equipment, learning about new technologies, finding a solution to a business problem, or interacting with colleagues and friends?

Prioritize what is important to you.

Develop an action plan.

Search the Clean Show website (www.cleanshow.com) for the exhibitors and education that interest you most. Add these to 12

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your itinerary. Check the floor plan to locate the booths you want to visit. It will keep you on track and ensure that you meet your primary goals.

Learn in the classroom. Take advantage of the many educational sessions that are pertinent in today’s market. The morning classroom sessions and afternoon exhibit-floor sessions cover a multitude of industry-related topics for all industry segments.

You would pay hundreds of dollars for these sessions in another setting, but they are included in the Clean Show registration fee.

Check the website for session listings and add those of interest to your itinerary.

Make appointments. For a product you are particularly interested in seeing, make advance appointments with the exhibitors of that product. This ensures that you will get one-onone time.

Don’t miss the new stuff.

Leave enough time in your plan

to visit as many booths as possible beyond your original plan.

See what is new and exciting, and don’t miss the small booths.

You might find a something that is just right for your operation.

Join the discussion. If you participate in Facebook or Twitter, connect with the Clean Show so you can be up to date on anything from Clean 2019 news to interesting facts about New Orleans.

Write it down. When the show is over, it can all seem like a jumble of information. Listening carefully and documenting important points in education sessions or exhibitor conversations can be invaluable in reviewing and analyzing your show experience. Use your phone or iPad to type notes, or write in a notebook or on the back of business cards for later reference.

Dress for comfort. New Orleans can get hot and humid in June. Wear light clothes and

comfortable walking shoes. You will walk miles on the exhibit floor. Travel light; carry only what you absolutely need.

Certain exhibitors offer bags for carrying items you pick up along the way. If you gather too much literature, you can mail it home from the building’s business center.

Have some fun. New Orleans has a lot to see and do.

Take a stroll around the worldfamous French Quarter or take a ride on a streetcar to visit the renowned Garden District. See what’s new in the Warehouse District. In the evenings, enjoy the region’s outstanding cuisine and the jazz music that plays on every corner.

Educate your co-workers.

When you return home, share your new knowledge with coworkers who did not attend.

They will feel like they had a part in it and can apply the information to make your entire ACO operation go smoothly.

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4/11/19 2:38 PM

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The Man Behind the Clean Show Decades-long connection coming to end for event manager Riddle

by Bruce Beggs, Editorial Director

P

resident John Riddle and his staff at longtime Clean Show management firm Riddle & Associates are experiencing many “lasts” in the days leading up to Clean 2019 in New Orleans.

You see, Germany-based trade fair organizer Messe Frankfurt recently purchased Clean from the five associations that have sponsored the show for decades.

The New Orleans show in June will be the last managed by Riddle & Associates, which has overseen the every-other-year event under contract since 1992.

John Riddle’s personal involvement in assisting with Clean dates back to 1981.

Riddle says he’ll miss the people and the relationships most when his decades-long association with Clean ends.

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We visited Riddle, 78, in his Atlanta offices in late March to talk about the upcoming show, but also took the opportunity to quiz him on his storied past and to find out what he’s planning in semiretirement.

“We had a great show in ’17 in Las Vegas, and New Orleans is right there with it right now,” he says. “Based on what I know and the years I’ve done this, I’m going to say that we can look for a good show, and, as always, you can come and actually see equipment work.”

Riddle says that aspect of the show is unique, due to the costs of shipping, setting up, and operating laundry and drycleaning equipment in a convention setting.

“We have … our package plan for exhibitor services (and) is such that it has enabled the exhibitor to actually come and operate his equipment in a cost-effective manner so that the attendee gets the advantage of that.”

Among the trade media that publicize and cover the Clean Show, Riddle is wellknown for shedding a tear or two in appreciation during the press reception that is a tradition as soon as the exhibit floor closes on the opening day.

So, if he’s already prone to becoming emotional in that setting, how will he react knowing that Clean 2019 will be the last time he’ll greet the media?

“It is an emotional thing for me to

acknowledge the fact that this will be the last show that I do,” Riddle says. “I hope it won’t be the last I attend but this will be the last one in which I am in charge of it.

I’ve been blessed to have been involved in this great industry since 1981.”

Riddle’s age and his desire to spend more time with family played significant factors in deciding that it was time to step aside and enjoy his golden years in a trout stream or on a golf course instead of on a show floor at 5:30 in the morning.

“We all have to say, ‘It’s time.’ I think it’s time for me particularly to do that. It’s been an honor for me and for everybody in our organization to be associated with such great people.”

CIRCLING THE BASES Organizing a trade show requires relationship-building and teamwork, both of which have been at the heart of Riddle’s personal and professional growth.

He grew up in the cotton mill town of Kannapolis, N.C., the youngest son of a police officer and a 1st grade school teacher. You “made your own fun” in those days, he recalls, and he was drawn to team sports, especially baseball. In fact, he dreamed of playing professionally someday.

After graduating high school, he left home to attend Mars Hill Junior College and later Campbell College. At Mars Hill, he was an All-Conference and All-

▲

(Photo: Riddle & Associates)

John Riddle concentrates on the task at hand in his Atlanta office earlier this year. He and his firm’s Clean Show management service will come to an end this summer when Clean 2019 closes in New Orleans. (Photo: Bruce Beggs)

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American first baseman in 1956 and 1957 (he was named to the school’s Hall of Fame in 1988).

At a time when there were only 16 teams in Major League Baseball, Riddle was signed by the Baltimore Orioles as a center fielder in 1962. After four years, he was traded to the Chicago White Sox organization.

“I had the chance to play for (managers) Earl Weaver, Billy Hunter, Cal Ripken Sr.,” Riddle recalls. “I played with Lou Pinella, Jim Palmer, Mark Belanger, Davey Johnson, a number of people that some will know and some won’t know.”

As a 21-year-old rookie playing for Bluefield, he slugged 16 home runs and drove in 61 runs in just 66 games, earning him Appalachian League All-Star honors.

Working his way up, he also earned AllStar nods in the Class A California and Class AA Eastern leagues.

“If you ever saw (the movie) Bull Durham, you saw what minor league baseball was like,” he says. “Even when I got into Triple-A ball, we got out of yellowback school buses and old Greyhound buses, riding all over the Dakotas, Midwest, the Upper Midwest, in white Edsel station wagons.

“There’s no time you can imagine, being

Riddle once owned Atlanta’s Terminus Gift Shop, where he gave Georgia artisans a retail outlet. One of the artisans was Xavier Roberts, whose Little People doll creations evolved into the Cabbage Patch Kids that prompted shopper riots in the early ’80s. Riddle still owns this Little People doll named Dorothy Thea. (Photo courtesy John Riddle) 16

AMERICAN COIN-OP MAY 2019

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with a group of guys at 2 o’clock in the morning, riding in a bus on a highway somewhere, dark, not a care in the world, and you’re going to go play a baseball game. That’s strong.”

But with so few MLB roster spots available, an Achilles injury suffered on the base paths, and other circumstances, he never made it to the “Show” … as a player.

FRONT OFFICE FOUNDATION Riddle had done some offseason work for the Atlanta Braves, which had relocated there from Milwaukee in 1966: “I was part of a team of ballplayers that were in the area who helped sell season tickets, did some PR for them.”

With a wife and a young son at home, he decided to leave his playing days behind and pursue a career of some sort. One day, he visited some friends at the stadium and was surprised to leave there as the Braves director of operations.

“I told the gentleman who hired me, a good friend of mine, ‘I don’t know anything at all about operations of a stadium,” Riddle says. “We laughed, we cut up, and he said, ‘Don’t worry, we’ll teach you.’”

From there, he was promoted to director of advertising sales, plus he was promotions director for the newly formed Atlanta Chiefs soccer club owned by the Braves.

He left there in 1975 to become the general manager of the Atlanta Convention & Visitors Bureau.

“I had the No. 2 position there. My job was to run the Convention Bureau on a daily basis. It’s a big promotion, in multiple ways, of a municipality.”

He left the CVB after about two years to enter into business for himself, owning several retail businesses in Atlanta, including one shop that became famous for its link to a line of dolls that became a 1980s toy fad.

“I had a retail store in downtown Atlanta in Peachtree Center. It was called Terminus Gift Shop,” Riddle recalls. “It was the first store in Atlanta in which the local Georgia artisans had an outlet.”

At a regional art festival, Riddle met Xavier Roberts, who was creating soft sculpture dolls he called “The Little People,” dressing them in used children’s clothing and offering them up for “adoption.”

Riddle asked if his gift shop could become an “adoption center”: “I was No. 1. People went absolutely nuts over this. … That put Terminus Gift Shop, really, on the map.”

Soon thereafter, Coleco licensed the doll

Riddle played professional baseball as a young man and once participated in a minor league game that, at the time, was the longest pro game on record. His Elmira club defeated Springfield 2-1 after 27 innings. (Photo: Bruce Beggs) line as the Cabbage Patch Kids that caused shopper riots in the early ’80s and have delighted children and collectors for years.

Another unique endeavor for Riddle was rodeo promotion. With a friend he’d met through Terminus, he became interested in roping cattle: “I was 42, got on my first horse in a long time, and the bug bit me.”

Riddle was at an Atlanta restaurant one day when a friend, Spurgeon Richardson, then the president of Six Flags Over Texas, spotted him in his Western garb. The two got to talking and Richardson asked Riddle if he could produce a rodeo for the amusement park. Despite having no such experience, he said yes.

“Then, the journey began to find a stock contractor,” Riddle says. “And we did, Preston Folks. We produced rodeos for Six Flags for nine years. Sometime, if you really want to have some fun, we’ll talk about the day we were putting bulls in the arena to feed them for the performance the next day and they got out.”

In the years since, Riddle has learned that it’s much easier to rope attendees than steers.

THE EXHIBITION GAME When he worked at the Atlanta CVB in the mid-1970s, he booked a National Association of Music Merchants show for the new Georgia World Congress Center. (continued on page 50) www.americancoinop.com

4/11/19 2:16 PM

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2019

EXHIBITORS The following companies and organizations have reserved exhibit space in the Ernest N. Morial Convention Center for Clean ’19 as of April 4, according to show manager Riddle & Associates.

The list totals approximately 421 exhibitors at press time; it’s possible that more exhibitors will be added in the final weeks leading up to the June 20-23 event.

Where available, the descriptions of products and/or services provided here are general in nature and should not be considered all-inclusive.

Listings are subject to change without notice. Check www.cleanshow.com for any updates.

123

❏ 21st Century Dry Cleaners Route Pros

Training services: route sales/marketing; management/customer service.

❏ ABG Systems

A

Healthcare textile traceability and identification systems.

❏ Abrasive Technologies

1855

4472

❏ ABS Laundry Business Solutions 4752 Route accounting, garment tracking and linen management software and systems.

❏ Ace Heaters LLC

4257

Water heaters and related equipment.

❏ ADI American Dawn

3164

Reusable textiles for rental and institutional laundries, including toweling, table linen, bed linen, patient gowns, scrubs, chef apparel, lab coats, butcher frocks, wraparounds and specialty apparel.

❏ Advanced Poly Packaging

4357

Customized equipment solutions designed to bag bar towels, mop heads, microfiber towels, gloves or other small textiles, as well as folded or bulky products.

❏ Air & Water Systems

4427

❏ Albatross USA Inc.

4742

❏ American Trade Magazines

4645

❏ Alliance Laundry Systems

3543

❏ AMS Products/Object Design

4659

❏ Alliant Systems

1730

❏ Angeline Group Ltd.

3906

❏ ANKO

1028

❏ AquaRecycle

1101

❏ Aquawing Ozone Laundry

1643

Manufacturer of pads, covers and drycleaning supplies.

Cleaning chemicals, adhesives and lubricants for textile production and care.

Commercial laundry equipment and services under the Huebsch®, IPSO®, Primus®, Speed Queen® and UniMac® brand names.

Route accounting software for the textile rental industry.

❏ A.L. Wilson Chemical Co. 1136, 1637 1304

4816

Specializes in industrial humidification and evaporative cooling equipment.

Stain removers and other chemicals for professional drycleaning and laundry use.

❏ American Associated

Sources and distributes linens to healthcare, hospitality and commercial laundry markets.

❏ American Changer

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 18

1203

1562

❏ American Coin-Op

4645

❏ American Drycleaner

4645

Trade magazine, website, podcast and social media for self-service laundry owners.

Trade magazine, website, podcast and social media for drycleaning businesses and suppliers.

❏ American Laundry News

4645

Trade magazine, website, podcast and social media for managers and administrators of institutional/ on-premise laundries and textile rental companies.

❏ American Laundry Products

1865

❏ American Locker

4702

❏ American Pride Linen Co.

1167

❏ American Reusable

1364

Laundry textiles and associated items for flatwork ironers.

Lockers.

Publisher of American Coin-Op, American Drycleaner, and American Laundry News.

Custom-printed laundry and route bags; mesh laundry bags; barrier and impervious bags; cart covers; and other bags.

Operating room textile and surgical apparel, including uniforms, incontinent pads, specialized garments, surgical drapes and other technical fabrics.

OEM drain valves and chemical dispensing pumps.

Water recycling and dryer heat recovery systems.

Manufactures banknote changers, redemption devices, custom solutions, and tokens.

Textile Association (ARTA)

18

Member association whose mission is to create greater awareness and appreciation for reusable textiles.

❏ Air World Inc.

Systems - AWOIS

Ozone laundry systems.

❏ ArbelSoft Inc.

4227

❏ ARCO/Murray National

1754

Specializes in creation, distribution and installation of POS systems and software created for dry cleaners, Laundromats, shoe repair and tailoring services.

Construction Co.

Design/build construction firm focused on the laundry industry.

❏ ArtiClean Ozone

Laundry Systems

2664

Ozone laundry systems.

❏ Association for

Linen Management

1233

SPONSOR: Nonprofit trade association dedicated to the professional development of personnel involved in the textile care industry.

❏ Association of Wedding Gown Specialists

4215

Nonprofit trade association for members specializing in wedding gown cleaning, preservation and www.americancoinop.com

4/11/19 2:25 PM

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2019

EXHIBITORS restoration.

❏ A13 Srl

Padding, covers, insulation, parts and accessories for ironing and drycleaning machines.

❏ Automated Packaging

3573

1209

Systems

Flexible-bag packaging systems for industrial laundries and textile rental services.

❏ Automation Dynamics

Automated sorting, counting and weighing equipment for various laundry applications.

❏ Autovalet Systems LLC

2154

❏ B&C Technologies

4273

1710, 1811

❏ Bahnson Mechanical Systems

Industrial construction services.

4802

❏ BCC Payments LLC

1820

Vending payments and credit card processing systems.

❏ Beck’s Classic

Reusable incontinence products, including underpads, clothing protectors, diapers and briefs.

❏ BeCreative 360

Marketing and promotions for dry cleaners.

❏ Beneficial Equipment Finance Corp.

1405

1262

Manufacturer/supplier of bathrobes, towels, spa wraps, lounge chair covers and slippers to hospitality, healthcare, textile/linen rental and corporate gift industries.

1866

❏ BOWE Textile Cleaning GmbH 4252 Perc and multi-solvent drycleaning machines.

❏ Biosan PAA

1404

4926

4424

4643

1831

❏ Brooks-Waterburn Corp.

1309

❏ Brown-Eyed Girl Textiles

4172

❏ Buckeye Pads and Covers

3873

Insurance services for Laundromats.

Productivity software for laundry operations.

Water treatment process control, automation and filtration.

C

❏ CACO Manufacturing Corp.

4225

3907

4205

❏ Card Concepts Inc.

1955

❏ Cart & Supply Inc.

1106

❏ CBA Machines

4611

❏ CDF Systems

4657

❏ CeraMem LLC

4758

Credit card for businesses.

Automated card systems for Laundromats to handle cash collections, employee management, equipment service, and store marketing.

Purchases and sells second-hand industrial laundry machinery.

Mat processing systems.

Ceramic membrane modules for water treatment applications.

❏ Chem-Tainer Ind./Maxi-Movers 1631 Bulk delivery trucks, shelved exchange carts, tilt trucks, utility carts and bushel carts.

❏ Chicago Dryer Co.

3003

❏ Chief Clean

4511

❏ Church & Dwight Co. Inc.

4447

❏ Clayton Industries

3265

❏ Clean Cycle Systems

2603

Flatwork finishing equipment, including separators, feeders, ironers and folders; data tracking technology.

Commercial janitorial dust mops and wet mops, handles and frames.

Laundry detergents and chemicals.

Equipment for industrial process steam generation.

Lint Filters

Lint collection and exhaust air systems.

2564

Coin laundry furnishings, including folding tables, seating, clothes-hanging racks, and custom bulkheads.

❏ Calderon Textiles

❏ Capital One

❏ Chevron Phillips Chemical Co. 1166

Large-capacity washer-extractors and dryers; touchscreen control systems; OEM replacement parts and supplies.

❏ Burkert Fluid Control Systems

Peracetic acid formulations for sanitization and disinfection of laundry in commercial, institutional and industrial operations.

Vacuums, power sweepers, extractors, flooring machines and other equipment.

3521

Batch tunnel washing, conventional washing, material-handling, drying, and finishing equipment.

❏ Bundle Australia Pty. Ltd.

Equipment financing/leasing.

0519aco_p18-37.FINAL.indd 20

❏ Boca Terry

Material-handling and garmenthandling equipment and systems.

Machinery Co. Inc.

4868

AMERICAN COIN-OP MAY 2019

1463

❏ Brim Laundry

❏ BC Textile Innovations Inc.

20

❏ Bobco Systems Inc.

❏ Braun

Commercial washers, dryers, ironers, feeders and folders.

❏ Bissell Commercial

4625

Wide variety of imported textiles for the textile rental industry.

❏ Bootie Butler

Automated tracking and distribution for uniforms, scrubs and linen.

B

❏ BLC Textiles

1021

Distributes commercial linens to the textile rental, hospitality, cruise line and retail industries.

❏ CleanCloud

4543

❏ Cleaner Business Systems

4243

❏ Cleaner’s Supply®

4542

Point-of-sale software systems for dry cleaners and laundry services.

Point-of-sale software systems for dry cleaners.

Wide range of drycleaning and laundry supplies and products.

www.americancoinop.com

4/11/19 2:25 PM

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2019

EXHIBITORS ❏ ClearToken

1467

Vended payment systems for Laundromats.

729

Industrial laundry equipment, including feeders, ironers and batch washing systems.

❏ CM2W JSC

4405

❏ CMV Sharper Finish Inc.

2665

Commercial laundry flatwork ironing equipment.

❏ Coin Laundry Association

❏ Colmac Industries

4130

Garment finishers, automated soil sorting and counting systems, and garment presses.

❏ Columbia/ILSA

3943

Machines Corp.

❏ Commercial Coils Inc.

1734

❏ Computer Software

1213

Replacement coils for laundry and drycleaning equipment.

Linen management and distribution software.

4510

Point-of-sale software for dry cleaning, Laundromats, alteration, and shoe repair.

Machinery

2365

Industrial dryers, shuttle conveyors, and mat rollers.

❏ Continental Girbau Inc.

2021, 2027

Vended, on-premise and industrial laundry equipment and solutions (booth 2021 focuses on vended laundry solutions, booth 2027 focuses on industrial and commercial laundry solutions).

❏ Covers Etc. Inc.

Laundry and drycleaning pads and covers.

22

AMERICAN COIN-OP MAY 2019

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4700

Card payment system for Laundromats.

❏ Cupron

4411

❏ Curbsidelaundries.com

1863

Wash and fold POS software for Laundromat owners.

❏ Dajisoft Inc.

D

4258

❏ Darman Manufacturing

1114

Co. Inc.

Cloth roll towel cabinets, paper roll cabinets, and towel winders and unwinders.

4349

Radio frequency identification (RFID) products for textile identification markets.

❏ Davis Packaging

Laundry wrapping equipment and wrapping film.

❏ deister electronic GmbH

1766

Coin laundry bulkheads and commercial appliance outlet centers.

❏ Dunnewolt B.V.

730

❏ Dura-Cast Products Inc.

921

❏ Dynaric Inc.

❏ Dark POS

2255

Plastic strapping and strapping equipment.

E

4415

1162

2227, 2536

Commercial washers, dryers, and laundry management systems for vended and on-premise laundries.

❏ Diamond Chemical Co. Inc.

4431

❏ Dimmid Inc.

4272

❏ D.J. Giancola Exports Inc.

4612

❏ Doxon Mfg. Co.

1313

❏ DropLocker

4324

❏ Drycleaning & Laundry

1442

1037

❏ EAM-Mosca Corp.

4006

❏ Eastern Funding

2305

❏ ECC Horizon

4858

❏ Ecolab

2520

❏ Ecotex Ozone Laundry

4247

Automatic strapping machines.

Offers loans to commercial laundry, professional garment care and other industries.

Environmental consulting and remediation company.

Electronic, RFID and mechatronic systems for security, logistics and supply chain markets.

Commercial laundry equipment parts.

❏ Duncan Fabricating

Rotomolded laundry and linen trucks, and storage tanks.

4311

Point-of-sale drycleaning software systems.

❏ Dexter Laundry Inc.

Institute

SPONSOR: Trade association representing member dry cleaners and launderers.

Co. Inc.

❏ Datamars Inc.

Drycleaning machines.

❏ Consolidated Laundry

❏ CryptoPay/WorldPay

1243

SPONSOR Not-for-profit trade organization representing member laundry owners, prospective laundry owners, and equipment manufacturers and distributors.

❏ Computer Systems

4655

Crease Systems

Garment creasing system.

❏ CLM/Texfinity

Architects

❏ Creaset® Permanent

Laundry detergents and chemicals; dispensing equipment; water and energy management; and real-time data management for large-scale, commercial laundry operations.

Technology

Laundry disinfection systems.

❏ EDRO

2843

❏ Ekostar Textiles

1057

❏ Ellis Corp.

3343

❏ Encompass Group LLC

1366

Industrial washer-extractors, tumbler dryers, and ozone laundry systems.

Open pocket and sideloading washerextractors, industrial dryers, conveyors for automation, water heating and heat recovery systems, and wastewater and ceramic filtration systems for recycling laundry water.

www.americancoinop.com

4/11/19 3:42 PM

THE CARD LAUNDROMATS TRUST! Visit us at Booth 2063 At the New Orleans Clean Show

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Remote management Programmable modes Contactless cards Cash/Credit/Debit cards Online card top-up

Touchscreen

Full

Slim

Card Readers The ideal payment solution

1 (855) 870-5625 LaundryPass.com ACO StandardPage.indd 1

4/11/19 8:21 AM

2019

EXHIBITORS Reusable textiles, professional apparel, and disposable and singleuse medical products.

❏ Energenics Corp.

3911

Lint filters for dryer exhaust; cartwashing systems; and vacuum systems for lint collectors.

❏ Ensign Emblem

1047

Emblems, screen-print transfers and direct embroidery for industrial uniform and rental uniform companies.

❏ Envirochem Inc.

3807

Chemicals and detergents, specializing in powder, liquid and solid laundry, housekeeping and warewash products.

❏ EnviroForensics

4664

Environmental consulting services.

❏ ESD

1743

Mechanical and electronic payment systems for the multi-housing, vended laundry, and arcade/gaming markets.

❏ Euro Systems Corp.

3874

❏ European Finishing

4143

Equipment

Tensioning equipment.

❏ Eurotape BV

1659

Self-adhesive products for surgical covering materials.

❏ Evercare/Butler Home Products 4671 Lint rollers.

Water and wastewater treatment products and services.

❏ EzProducts International Inc.

4312

Permanent tagless systems for textile labeling, heat-sealing clothing text and barcode labels to fabric; rope ties; hanger stands; and hanger equipment.

F

Odor-control and restroom hygiene products.

❏ Fabricare Management Systems

Computer software systems for dry cleaners and laundries.

24

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 24

1502

Manufacturer and provider of scrubs, lab coats, patient and ancillary apparel to hospitals and industrial laundries.

❏ Felins USA Inc.

2109

❏ Felrap World Inc.

4665

Tying, shrink-wrapping and banding machines and systems.

Laundry wrapping equipment and supplies.

❏ Fibertech Inc.

Laundry trucks and utility carts.

❏ Firbimatic

Drycleaning machines

4621 2657

❏ First Film Extruding

935

Drycleaning garment bags and film.

❏ Foltex

Feeding, folding and stacking equipment.

❏ Forenta L.P.

1409

3821

Drycleaning and laundry presses, shirt units, conveyors, and water chillers.

❏ Foster-Stephens Inc.

4211

❏ FRSTeam Inc.

4607

Wedding gown and garment preservation systems and supplies.

Garment and textile restoration for the insurance industry.

❏ Fujitsu Frontech North America 4106

❏ Evoqua Water Technologies LLC 4866

❏ F-MATIC Inc.

❏ Fashion Seal Healthcare

4746

Retail point-of-sale terminals, self checkout systems, kiosks, radio frequency identification (RFID) tags, and currency-handling equipment.

❏ Fulton Boiler Works

Boilers and related equipment/systems.

G

1301

❏ Garment Management

4521

Aluminum material-handling systems, including laundry carts.

Automated assembly systems, heat-seal machines, automated uniform-delivery systems and automated coat-check systems.

1154

❏ George Courey Inc.

1362

❏ GKC Corp.

3872

❏ Golden Star

4656

❏ Gotli Labs AG

4854

❏ GreenEarth Cleaning

4455

❏ Greenwald Industries

4201

❏ Gurtler Industries Inc.

1702

❏ Gusher Pump

4105

Valves, and measurement and control systems.

Bedding, linens and textiles for hospitality, healthcare and other markets.

Dust/wet mops and microfiber cleaning products.

Production management system for laundry operations.

Patented liquid silicone-based drycleaning solvents, with marketing/branding assistance.

Coin/card acceptors, smart card systems and payment apps for self-service laundries.

Advanced detergents and specialty chemicals for the commercial laundry industry.

Pumps.

❏ H-M Company

H

Drain troughs, lint interceptors and related products.

1962

❏ Hamilton Engineering Inc.

2221

❏ HamperApp

4369

❏ Hanel Storage Systems

4425

❏ Hans-Joachim

4531

❏ Harris Pillow Supply Inc.

4473

❏ Hartdean Ltd.

4744

Pre-packaged hot water solutions.

On-demand laundry service.

❏ G.S. Manufacturing

Systems

4635

2765

❏ Gemu Valves

Automated vertical storage and sorting solutions.

Schneider GmbH

Towels and robes.

www.americancoinop.com

4/11/19 2:25 PM

2019

EXHIBITORS ❏ Hayikama

4567

❏ Healthcare Laundry

4610

Industrial carpet cleaning systems.

Accreditation Council

Non-profit organization formed to inspect and accredit laundries processing reusable textiles for hospitals, nursing homes and other healthcare facilities.

❏ Heat Seal LLC

4173

❏ High Mark Manufacturing Inc. 1824 Coin laundry bulkheads, drain troughs and furniture.

❏ HJ Weir Engineering

4925

❏ HK Textiles Inc.

4571

❏ HJLite

4421

Flatwork finishing equipment.

Retro-reflective materials for personal protective equipment,

www.americancoinop.com ACO Standard_half_horz.indd 1

0519aco_p18-37.FINAL.indd 25

apparel and activewear.

❏ Hoffman Mint

1563

❏ Hoffman/New Yorker

2864

❏ Hot Water Products

3803

Laundry tokens.

Pressing and finishing equipment for laundry and drycleaning facilities.

Water heaters, hydronic boilers, steam boilers, solar thermal, combination heating applicances, tanks, pumps and accessories.

❏ Hydrofinity

1964

Sustainable fabric care technology.

I

Coin acceptors and pay-by-phone systems.

4465

❏ Hurst Boiler

4102

❏ Independent Textile

Rental Association (ITRA)

1566, 1567

4564

Network of independent textile rental companies that promote informational exchange and education.

Steam and hot water boiler systems.

❏ Hutchinson Belt Drive Systems 4528 Belt drive systems.

4321

Chemical injecting, proportioning and dispensing equipment.

❏ Imonex Services Inc.

❏ Hunt Textiles

Institutional towels, sheets, table linen, aprons, microfiber towels, and dry/wet mops.

❏ Hydro Systems Co.

❏ Industrial Gold Air Compressors 1266 ❏ Indy Hanger & Supply

Galvanized wire hangers.

MAY 2019

4613

AMERICAN3/29/19 COIN-OP 10:43 25 AM

4/11/19 2:25 PM

2019

EXHIBITORS ❏ Infinite Creative

4003, 4808

Enterprises Inc.

Massage chairs.

❏ InnoClean Corp.

4666

❏ Innovative Management Designs 2265 RFID tracking systems.

❏ Inox Milton

736

❏ Irving Weber Associates (IWA)

4451

Insurance services for dry cleaners, coin-ops, linen suppliers, commercial launderers and uniform rental.

❏ Isuzu Commercial Truck of America

1453

Trucks.

❏ Italclean Srl

❏ Keycolour Inc.

4325

❏ KioSoft Technologies LLC

4374

❏ Kleen-Rite Inc.

4673

❏ Kleen-Tex Industries Inc.

4850

Textile dyeing products.

Solvent filter/purifier system.

Commercial and industrial mats.

❏ Klopp Coin Counters

4924

❏ Kreussler Inc.

2357

Coin counters, sorters and wrapper crimpers.

Laundry, drycleaning and wetcleaning chemicals and detergents.

L

4443

Drycleaning and laundry equipment.

❏ Itsumi USA Inc.

Shirt finishing equipment.

J

❏ JENSEN USA Inc.

4165

2621

Washing equipment, finishing systems, material-handling systems, and system software and process technology.

❏ JiangSu Sea-lion Machinery Group (Corp.)

2103

❏ JLT Co. Ltd.

4372

❏ J.P. Equipment Inc.

1803

❏ JS Fiber Co. Inc.

1265

Industrial laundry equipment sales.

Hospitality and healthcare bedding.

K

❏ Kaeser Compressors Inc.

1401 3021

Washing, finishing and uniform processing systems; conveyor systems; production management software.

❏ Kemco Systems Co. LLC

Water heaters, heat reclaimers, water recovery/reuse systems and water treatment systems.

26

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 26

1621

❏ Lattner Boiler Co.

1300

Flatwork finishing equipment, washer-extractors, garment finishing tunnels, cart washers, and more.

2965

3673

Card-based payment, control, and monitoring systems for multi-housing and vended laundries.

Computer software and systems for textile rental.

❏ Laundrylux

North American supplier of Electrolux and Wascomat commercial laundry equipment.

Compressed-air equipment.

❏ Kannegiesser ETECH

❏ Lapauw USA LLC

Reusable surgical gowns and drapes, and other healthcare apparel.

❏ Laundry Logic LLC

❏ LaundryPass

Card payment/management system for Laundromats.

❏ Laundry-Trak

Linen processing and tracking software.

❏ Lavatec Laundry Technology Inc.

Continuous-batch washers,

3672

❏ LCT

4572

❏ Leebaw Manufacturing

3902

❏ Leonard Automatics

2943

Material-handling carts, garment carts, shelving units, lift tables and other products.

Garment finishing, small-piece stacking, cart washing, and pressing equipment.

720, 721

Commercial washers and dryers.

1365

❏ Laundroworks Card Systems

❏ Lavo Solutions

❏ LG Electronics

❏ Lac-Mac Limited

Fuel-fired and electric boilers for dry cleaning and other industrial applications.

washer-extractors, dryers, flatwork feeders, ironers, folders, stackers, material-handling equipment, and other equipment.

1267

2642

❏ Linen Tech

1146

❏ Low Cost Mfg. Co.

2360

Laundry management software for industrial laundry facilities.

Parts for commercial washers and dryers.

❏ M&B Hangers

M

3811

Wire garment hangers and paper products for drycleaning and textile rental industries.

❏ M+A Matting LLC

4459

❏ Maestrelli Srl

2537

❏ Magid

4402

❏ Main Street Hub

4111

❏ Mainetti

4768

❏ Mamute Laundry

4464

❏ Marina Textiles Inc.

4468

Mats.

Drycleaning and laundry equipment.

Personal protective equipment and safety solutions.

Social media management services.

2063

Garment hangers and garment packaging products.

4414

2343

Institutional linens for hospitality, healthcare, commercial laundries, linen rental, prisons, and other markets.

www.americancoinop.com

4/11/19 2:25 PM

2019

EXHIBITORS ❏ Maruso USA Inc.

4864

❏ Material Flow Systems

1113

Plastic garment hangers.

Material-handling systems, including rail systems, conveyors and trolleys.

❏ Maxi Companies

❏ MaxiMizer Systems

4513

3805

Direct fired water heaters, boiler stack economizers, and waste water heat recovery.

❏ Maxi-Press Elastomeric Inc.

4601

Membranes for water extraction presses; additional spare and special parts for other laundry equipment.

❏ Maxon Lift Corp.

www.americancoinop.com ACO Standard_half_horz.indd 1

0519aco_p18-37.FINAL.indd 27

❏ Medline Industries Inc.

1731

❏ Micross Automation Systems

1055

❏ Meese

1352

❏ Midwest Specialty Products

1112

❏ Memories Gown Preservation

1305

❏ Miele Inc.

4121

❏ Milliken & Co.

1520

❏ Million Dollar Collar

1402

❏ MIP Inc.

2503

Broad spectrum of healthcare textiles and other healthcare products.

Bulk linen and laundry carts.

Export management company specializing in commercial and industrial laundry and drycleaning equipment.

1025

and laundry products.

Truck and trailer liftgates.

Environmentally friendly wholesale gown cleaning, preservation, and pre-paid shipping.

❏ Messe Frankfurt Inc.

1432

❏ Metalprogetti

2008

Trade fair, congress and event organizer.

Automated systems for moving, handling, sorting and dispensing hanging and folded garments.

❏ Mevo Metzler GmbH

Wire hangers, and drycleaning

3165

Laundry tracking software and systems.

Disposable towel and wiper products.

Laundry care equipment and products.

Fabrics for tablecloths, napkins, placemats, aprons and tableskirts; dust control products; industrial and specialty textiles.

Placket stays for collared shirts.

Reusable healthcare products, including bed linens, underpads, (Listings continued on page 30)

MAY 2019

AMERICAN3/29/19 COIN-OP 10:44 27 AM

4/11/19 2:25 PM

SLIM TM

Utilize State of the Art Pa Credit Card, Cash, EM Android Pay, E Card to Credit Card Diamond Center Plus 5 TM

ESD® is the premier supplier of payment systems to th been manufacturing the most reliable and technically In order to maintain this position of excellence within current technology with innovative product developm MyLaundryLink . In addition to technological advan management of a payment system rests under total co ESD® focuses on providing not only products of high Contact us to see which Add Value Machine is perfect TM

See our f ull line of V a l u e T r a n s f e r M a Pr oduc t Det ails @ w ww. e s d c a rd . c o m

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ACO StandardSpread.indd 1

Phone: 215-628-0860 • T 270 Commerce Drive, Su Super Diamond Center 5 TM

All Payment Options

3/11/19 11:03 AM

Desk Top VTM TM

Art Payment Methods: sh, EMV, Apple Pay, Pay, EBT, etc.

For Small Attended Locations Value Adder Plus TM

stems to the self-service laundry industry. ESD® has echnically advanced value transfer systems for 50 years. ence within the industry, ESD® continually challenges t development. Stay in touch with real time reporting on gical advances, ESD’s® dedication to security ensures that the der total control of its operator. Devoted to our customers, cts of high quality, but also personal service and support. e is perfect for your needs.

nsfer Machines ard . c om

TM

a nd

t Clean 2019, Booth 1743

Cash to Card

ClearView - W TM

8-0860 • Toll Free:800-523-1510 • Fax: 215-643-4623 e Drive, Suite 101 • Fort Washington, PA 19034

M

Coded Value Adder TM

ACO StandardSpread.indd 2

Cash to Card

3/11/19 11:03 AM

2019

EXHIBITORS (continued from page 27) carts, bags, etc.

❏ Miura America Co. Ltd. Steam, hot water and modular boiler systems.

❏ Mobile Computing Corp. Inc. (MCC)

❏ NIE Insurance 4301

❏ Norchem Corp.

4766

Software for linen and textile delivery optimization.

❏ Monarch Brands

1762

Wholesalers and manufacturers of microfiber, commercial linen, institutional towels and wiper rags.

❏ Monarch Coin & Security

4514

Insurance services for dry cleaners and coin laundries.

1158

Coin/token chutes, money boxes, locks and keys for coin laundry machines; bathroom locks.

1321

Laundry chemicals; chemical dispensing systems; wastewater treatment and recycling systems; and system controllers and software.

❏ Noritz

❏ NuMat Systems LLC

Rubber-backed floor mats, and mat repair and remanufacturing service.

O

❏ Moonsoft International

1165

❏ Olin Corp.

❏ Morgan & Morgan Olson

1153

❏ OMNI Solutions

Microfiber products, cleaning towels, and mop pads and materials.

Walk-in step vans.

❏ Movexx

Compact push/pull assist to move carts.

❏ Multimatic

Drycleaning machinery.

N

❏ Naomoto Corp./Apparel

Machinery & Supply Co.

4002

Association

(NATCO)

4824

4764

1862

3903

Tankless water heaters and boilers.

❏ Nayax

Cashless payment systems.

30

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 30

1943, 2309

P

❏ PAC Strapping Products

Water-heating systems.

❏ Navien Inc.

4501

Laundry chemicals.

4343

Trade association for professional garment/fabric cleaners and suppliers.

❏ National Combustion Co. Inc.

4448

Chlorinated organics drycleaning solvent.

❏ Onnera Group

4710

1504

1264

1400

Plastic strapping, steel strapping, strapping machines, strapping tools, and accessories.

❏ Parker Boiler Co.

1031

Steam boilers, indirect-fired water heaters and related equipment.

❏ Paypont

4820

Cashless laundry payment system.

❏ PayRange

929

Mobile payment systems.

❏ paystri

1565

❏ Pellerin Milnor

2703

Customized payment solutions.

Washer-extractors, automated tunnel washing systems, dryers, material-handling systems, and laundry computer networks.

❏ Penco Products Inc.

❏ Penn Emblem Co.

4410

❏ Pepin Mfg. Inc.

4305

❏ Phoenix Textile Corp.

1049

❏ Pivot

1156

❏ Planiform Conveyors Inc.

1131

❏ Plexus Industries

1063

❏ Polypack GmbH & Co. KG

3965

❏ Pony SpA

3665

❏ Poseidon Textile Care Systems

4557

❏ Positek RFID

2511

❏ Prime Capital Inc.

1758

❏ Pristine Collars

4774

Image and identification products for uniform, garment and apparel industries.

Lint rollers.

Terry products, blankets, bedding, uniforms, microfiber, window coverings, cubicle curtains, furnitures, and design services.

Point of sale software for dry cleaners and laundries.

❏ Otto Trading Inc.

Distributor for Naomoto irons, self-contained vacuum tables, and other finishing equipment; Hoffman pressing equipment; Koenig irons, mini boilers and automatic garment finishers; and Reliant fusing and laminating machines.

❏ National Cleaners

4814

Tankless water heaters.

and storage products for textile and linen rental.

Garments on hanger automatic sorters and monorail systems for commercial laundries.

Commercial laundry bags.

Full automatic bagging machines for hanging garments; single and set packing; bundling systems; labeling systems; conveyor systems.

Garment finishing and pressing equipment.

Wetcleaning equipment, parts and service.

RFID-enabled sorting and tracking software and systems for the textile maintenance industry.

Independent equipment and specialty finance company.

Q

❏ Quietaire Cooling Inc. 4524

Industrial fans and commercial ventilation equipment.

1065

Garment lockers, hygiene products

www.americancoinop.com

4/11/19 3:42 PM

ACO StandardPage.indd 1

4/5/19 11:51 AM

2019

EXHIBITORS

R

❏ R&B Wire Products Inc.

2420

Industrial laundry and linen transportation equipment and products, including carts and trucks.

❏ R.L. Williams Co.

Restroom products for the uniform, linen rental and dust control industries.

❏ R.R. Street & Co. Inc.

1024

4221

Solvents, additives, stain removal agents and filtration products for laundry, wet cleaning and dry cleaning.

❏ R.W. Martin & Sons Inc.

1125

Laundry equipment sales, expertise, parts, and remanufacturing.

❏ Railex Corp.

Garment and clothing conveyors, handling, and storage systems.

❏ RAMCO Laundry Machinery Inc.

4373

4401

Commercial and industrial laundry systems.

❏ Rampi S.r.l.

4467

❏ RealStar USA

3755

Laundry chemicals and detergents.

Drycleaning machines.

❏ Reed Mfg. Co.

Workwear and uniforms.

❏ ReflectiveStripe.com/

Block Bindings & Interlinings

2405 1104

Custom reflective striping for workwear.

❏ Rema Dri-Vac Corp.

Air vacuum units, boiler feed systems, blow-off separators, boiler feed pumps, storage tanks and condensate systems.

❏ Rennco LLC

Laundry bagging and packaging equipment.

❏ Renzacci SPA

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 32

❏ Rome Conveyors

1663

Conveyors and other materialhandling systems.

❏ Rotational Molding Inc.

4113

4566

❏ Royal Basket Trucks

1963

❏ Royal Blue Textiles

1201

Basket trucks and specialty laundry carts.

Bedding, terry products and patient apparel.

❏ Ryco Conveyors Inc.

Design, sales and installation of material-handling systems.

S

1662

4233

1121

❏ Shanghai Lijing Washing

738

Machinery Mfg. Co.

❏ Shanghai Sailstar/

Everstrong Commercial

3155

Sailstar: Washers, dryers, wetcleaning equipment, drycleaning machines, ironers, folders and feeders; Everstrong: Bags, bag stands, carts, trolleys, cart liners/covers and casters.

❏ Shanghai Weishi Machinery

3855

❏ ShinePay

4800

❏ Sigma Garment Films

4404

❏ Sigmatex-Lanier Textiles

1225

❏ Sintex

1030

Digital payment system.

Garment film and flexible packaging.

❏ San-Ai Industries Inc.

4810

❏ Sanitone by Fabritec

4860

Professional drycleaning detergents, wetcleaning soaps and spotting chemicals as well as restoration and shirt laundry products.

Wide range of textile products for the textile rental, healthcare and hospitality industries.

Textile manufacturer for hospitality, commercial laundry, healthcare, and airline industries.

❏ Sankosha USA Inc.

3829

❏ SmartBuy TK

4573

❏ SanMar

2303

❏ SMC Corp. of America

4704

❏ SNA Manufacturing LLC

4565

❏ Softrol Systems

2855

❏ SonicAire Inc.

4313

❏ Spartan Chemical Co.

4011

❏ Spector Textile Products

1765

❏ Spindle

2611

Garment-pressing equipment and bagging machines.

Apparel and accessories.

4535

Complete line of laundry and drycleaning chemicals.

❏ SEKO Dosing Systems Corp.

4631

❏ Select Risk Insurance Inc.

1110

Dosing pumps and metering systems.

1032

technology, drop coin meters, and other accessories.

Industrial laundry equipment.

Linen and laundry trucks; materialhandling products; liquid tanks.

Company Inc.

Broad range of hospitality, healthcare and institutional linens.

32

1311

Water management programs.

❏ SEITZ, The Fresher

Drycleaning machines, washerextractors, dryers and wetcleaning machines.

❏ Riegel Linen Co.

❏ Rochester Midland Corp.

dba Select Programs

Insurance, risk management and business consulting services for the textile care industry.

❏ Senso Technics USA

Software for laundry production optimization.

4760

❏ Setomatic Systems - SpyderWash 2409 Electronic payment acceptance

Uniform sales for employee apparel programs.

Foam hanger covers and shoulder guards.

System controls and management information solutions for the automation of industrial uniform and textile laundry facilities.

Cleaning and cooling fans for laundries and drycleaning plants.

Laundry detergents and chemicals.

Laundry bags and other textiles.

Operations management software for commercial laundries.

www.americancoinop.com

4/11/19 2:25 PM

WWW.LCPARTS.COM (800) 845-3903 $7.99 FLAT RATE SHIPPING EVERY THURSDAY

MAY

During May, most orders received by 3pm CST will be shipped same day.

Phone orders only. Up to 20 lbs. Does not include oversized items.

EXPIRES 05/31/2019

PRICE BUSTERS P/N Bearing Kit, EH020

Bearing Kit, 75#

40%OFF

P/N F0381737-00P

LIST PRICE

Please call for pricing.

BEARING KIT, L1075

BEARING KIT, EH020

3 WAY VALVE (HOT)

$975.00 Each.

$259.99 Each.

$26.99 Each.

List Price $1,606.14

List Price $421.34

List Price $51.12

HUB & SEAL KIT

3 WAY VALVE (COLD)

DOOR GASKET

DOOR SOLENOID

$26.99 Each.

$84.00 Each.

$16.99 Each.

List Price $45.80

List Price $141.59

WHIRLPOOL P/N 3363394

P/N 70441601P

P/N F300112G

P/N 352161

P/N F0381738-00P

P/N 766P3A

COIN DROP

P/N F200166400

P/N F200166300

KIT DRAIN VALVES

KIT DRAIN VALVES

P/N F730455B

P/N F200203200

3 WAY VALVE BODY ONLY

MICRO SWITCH

List Price $46.73

DEXTER P/N 9244-082-001

WATER PUMP, BELTLESS

DOOR HANDLE $9.95 Each.

$22.99 Each.

List Price $21.18

List Price $49.80 P/N 285753G

P/N 9539-461-001G MOTOR COUPLER

DOOR SWITCH

$4.99 Each.

$5.99 Each.

List Price $18.90

List Price $30.20

P/N 285753A COUPLING, MTR W/INSERT

P/N F980P3

KIT CONTROL ASSY

P/N 8502-629-011 LABEL/BLUE

$9.99 Each.

$12.99 Each.

List Price $19.53

List Price $30.87 Ea.

SE HABLA ESPANOL

WE SELL PARTS FOR : HUEBSCH, SPEED QUEEN, CONTINENTAL, DEXTER, ALLIANCE, WASCOMAT, GE, UNIMAC, MAYTAG AND MORE Call Us At 1-800-845-3903 | These Prices Are Also Available At Our Web Store www.lcparts.com | Open Monday - Friday 8am to 5pm | Sales price cannot be combined with any other offer

All Orders Over $250

RECEIVE FREE DELIVERY UP TO 20 LBS*

*Free shipping excludes baskets, trunnions, some motors and oversized packages.

Please call for details (Some sale items limited to quantities on hand) *Prices subject to change without notice, Offer valid until May 31st.

ACO StandardPage.indd 1

4/4/19 8:22 AM

2019

EXHIBITORS ❏ SPOT Business Systems

2002

Computer software and systems for drycleaning operations management.

❏ Springboard

Suite of cloud-based tools for laundry pickup/delivery services.

❏ Springpress

Spring padding, waxes and cleaners for ironers.

❏ SRS Conveyors

Turn-key garment materialhandling solutions.

2264

1408

1667

4400

❏ Standard Change-Makers Inc.

1221

Currency change machines.

❏ Standard Textile

Healthcare, hospitality and institutional textiles and apparel, and linen management services.

❏ Starchup Inc.

Digital ordering and route management software for dry cleaners and launderers.

❏ Storms Industries Inc.

Flatwork ironer textiles and supplies, cleaners and belting; sling bags; cart covers; filtration and dust-control products.

❏ Streamline Solutions

3364

4804

Solids interceptors, oil separators and chemical waste tanks.

❏ Stry-Lenkoff Co.

Broad range of coin laundry products and supplies.

1462

4367

4406

1763

4505

❏ System Laundry

1666

Laundry/linen service.

34

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 34

❏ TBR Associates

1353

Custom-tailored consulting and management coaching services.

2603

Aluminum, stainless and fiberglass laundry carts.

❏ Texas Automation Products Heat-sealing machines and accessories.

❏ Texas Microfiber Inc.

4327

1466

Microfiber and cotton finished textiles, including cloths, mops, linens, cotton terry towels, woven cotton and polyester roll goods, and finished goods.

1543

SPONSOR: Trade association representing manufacturers and distributors of laundry and drycleaning equipment and supplies.

Computer software systems for the textile rental industry.

❏ The DECC Co.

Abrasion-resistant release coating for dryer panels.

❏ The Huntington Co.

❏ TheLaundryList.com Inc.

1020

4553

1043

Used industrial laundry machinery; plant design and installation services; energy efficiency studies.

❏ Thermal Engineering

2403

❏ Thomaston Mills

1263

❏ Thornell Corp.

4004

❏ Tide Dry Cleaners

4265

❏ Tingue

1354

❏ Tolon Global Makina

3355

Textile and garment identification products and systems.

Bed and bath linens for the hospitality, healthcare and institutional markets.

Odor elimination products.

Drycleaning business franchise.

Laundry textiles, parts, supplies, remanufactured equipment, and rigging services for industrial laundries.

San. ve. Tic. A.S.

Apparel/garments.

❏ Trevil America Inc.

4021

❏ TRSA, the Association for

1533

Professional ironing equipment and electric steam generators.

Linen, Uniform & Facility Services

SPONSOR: Trade association representing the textile services industry.

U

4714

Franchisor of Martinizing Dry Cleaning and Certified Restoration Drycleaning Network.

of Arizona Inc.

❏ Sumal Management Co.

1363

Computer software to automate laundry operations.

❏ Textile Technologies

Stock tags, labels and business forms for the laundry/drycleaning industry.

❏ SUDSY Vending Supplies

❏ Tap Laundry

Trades Association

2261

925

RFID tracking for the textile industry.

❏ Textile Care Allied

Recyclable soiled-linen bags, laundry hamper stands, laundry supplies, medical supplies, medical cart covers, disposable cart liners and other products.

❏ Striem

T

❏ Tecni-Quip Carts

❏ Stahls Hotronix Heat presses.

❏ Tagitron

❏ Thermopatch

2161

Wastewater heat reclaimers, heatrecovery systems, shaker screens, water heaters, storage tanks, pumping systems, ceramic filtration systems and other products.

❏ U.N.X. Incorporated

1143

❏ U.S. Jaclean Inc.

1655

❏ Union Drycleaning Products

3143

❏ Unipress Corp.

3743

❏ UniSec Div. of

3565

Commercial laundry chemical products and dispensing systems for domestic and international markets.

Personal massagers and massage chairs.

Drycleaning machines.

Shirt-finishing machines, and laundry and drycleaning equipment.

New York Machinery

Drycleaning machines.

❏ United Soybean Board

4365

❏ United Textile Distribution

4652

Dust control products, table linen,

www.americancoinop.com

4/11/19 2:25 PM

THE BEST OF THE BEST.

Contact Gulf States Laundry Machinery to discover how you can be more competitive, save on utility and water costs, and manage your business remotely. Their staff will assist you with everything you need to run a profitable business: guidance to retool your store, equipment selection and installation support, and concept to completion advice to build your laundromat. Ask about competitive financing with fixed interest rates as low as 5.99%, no payments for 90 days and no prepayment penalty.

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www.GSLaundry.com ACO StandardPage.indd 1

4/11/19 4:02 PM

2019

EXHIBITORS bed linen, towels, hangers, aprons and other products.

❏ United Wire Hanger Corp./ UWH Industries

1736

Wire and plastic hangers and related paper products for the uniform rental, drycleaning and apparel industries.

❏ Unitex International Inc.

Distributor of cotton, microfiber and spun table linen textiles.

❏ Utilimaster

Walk-in vans, parcel delivery vans and truck bodies.

V

4101

❏ Valmet 1755

❏ Vega Systems USA

2142

❏ VEIT

3865

❏ Vend-Rite Mfg. Co. Inc.

1921

❏ Vending.com

4212

❏ Venus Group

1509

❏ VF Workwear

4525

❏ Vintex Inc.

1130

Garment finishing equipment and related systems.

Is your water heating system BULLETPROOF?

Soap venders, bag venders, snack/ drink venders, coin laundry signs, plastic laundry bags and drop-off bags.

Protect your investment with our Indirect Companion— the Bulletproof System! It lasts up to three times longer than conventional self-contained heaters and tankless/ on-demand heaters!

Snack, beverage, cold food, frozen food and non-food merchandisers.

e us!

e Come s

#2221 Booth

SHOW CLEAN eans rl O w e N

What can I put in my facility that will give me the lowest lifecycle cost?

1410

Tablecloths, napkins, aprons, sheets, towels, hospital linens and chef apparel.

Workwear.

Launderable barrier fabrics.

❏ Vita Microfiber

732

International LLC

Microfiber mops and cloths, wet mops, dry mops, and related products.

❏ Voltea

Water/wastewater treatment.

THE BULLETPROOF SYSTEM! This hybrid system is comprised of a high efficiency heater with a 316 Ti stainless steel tank and coil(s) inside.

• Tank is made of one of the highest grades of stainless steel available—no anode rods to replace, rust-free, corrosion resistant and unlike glass-lined steel tanks, no lining to fail!

• Our indirect design eliminates scaling and other factors that contribute to premature failure of a conventional water heating system over time, your operating costs are considerably less—with system operating efficiencies up to 93%—so your hot water operating expense will be less than ever!

Call 1.800.968.5530 for details.

www.hamiltonengineering.com

❏ Wasatch Co.

W

Textile products for hospitality, food service and healthcare industries.

1109

4661

❏ Wash-Dry-Fold POS

2165

❏ Washin Jax

4256

❏ Webb & Son Sewing

2364

Point-of-sale system for Laundromats.

Agitation system designed to reduce laundry detergent usage while boosting cleaning.

Machine Sales Inc.

Sewing machines and after-market 36

AMERICAN COIN-OP MAY 2019

0519aco_p18-37.FINAL.indd 36

www.americancoinop.com

4/11/19 2:25 PM

2019

EXHIBITORS products and services for the sewing industry.

❏ Wedding Gown Preservation Co. 4550 Gown preservation services.

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Attention, Class!

Thirty-hour education slate includes segment-specific and general topics

by Tim Burke

T

hirty hours of educational sessions — all included as part of Clean Show registration — will be spread throughout the event’s June 20-23 run at the Ernest N. Morial Convention Center, New Orleans.

“While the Clean Show is definitely about the products and services on the floor, the sponsoring associations, both collectively and individually, create educational content and networking opportunities that enhance

THURSDAY, JUNE 20

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review of the most updated law, contract terms, developments and strategies when it comes to drafting, enforcing and defending contracts with customers, employees, vendors and others. u 9-10 a.m. — Preventing Microbial Growth and Infection in Laundry Facilities, Room 238-239, sponsored by ALM. Improve the overall cleanliness of your laundry by identifying and blocking key avenues of microbial contamination using applied microbiology techniques and an HACCP assessment of the environment.

Learn about the proper management of airflow, pressure differentials between spaces, temperature control, surface cleanliness, and lint and dust control. u 2-3 p.m. — Social Media Marketing and Measurement, Exhibit Hall, general session. u 3:30-4:30 p.m. — Workplace Risks of Legalized Marijuana?, Exhibit Hall, general session.

Whether for medicinal or recreational purposes, legalized marijuana use creates new concerns for employers.

Questions are plentiful when it comes to assessing impairment, the ADA, workers’ compensation, and drug testing. Find out what rights you retain as well as where your responsibilities lie with keeping your operation safe and your performance high.

FRIDAY, JUNE 21 u 8-8:55 a.m. — Are You a Trusted Advisor? New Role of Sales, Room 238239, sponsored by ALM. Customers are becoming more savvy, which means sales professionals must

attend the Clean Show benefit from time away from operational and customer demands to focus on strategic investments and innovations,” says Ricci.

These educational opportunities will begin Thursday, June 20, even before the exhibit floor officially opens. Associationsponsored presentations (including seven from the Coin Laundry Association) will run between 8 and 10 a.m. daily, plus there will be general sessions Thursday through Saturday afternoons.

Here are descriptions of each session: “up their game” to build credibility and relationships. Listen first and discover textile care customer needs and weaknesses, then show them how you will deliver solutions and improve their operations for years to come. u 8-9 a.m. — Laundromat Lifecycles: Planning for the Future, Room R6-R9, sponsored by CLA. Like every small business, Laundromats must navigate the lifecycle of the business successfully to ensure long-term success.

Understanding the key considerations of that cycle will be the focus of this session, which will explore equipment replacement, lease negotiation and planning — as well as tracking the present value of the business.

Make sure that you are maximizing your success throughout the lifespan of your Laundromat investment. u 8-9 a.m. — What First Impression Does Your Website Make?, Room 243-245, sponsored by DLI. Does your website provide the same amazing experience people get when they walk into your store? Can they find answers to their questions? Can they request or receive services after hours? Hear how to improve your website’s performance and impress your customers even when you are not around. u 8-9 a.m. — Venture Capital and Private Equity, Room 255-257, sponsored

by TRSA. Discuss pros and cons of debt versus equity financing and evaluate the various financing vehicles. Decide if potential growth is substantial enough to merit an effort to seek sufficient capital. u 9-10 a.m. — CLA Connect LIVE: ▲

u 8-8:55 a.m. — Customer Migration, Room 238-239, sponsored by Association for Linen Management (ALM).

Transparent usage data and a solid plan is critical to a smooth transition from one textile services provider to another. What happens when the exiting textile services provider is not forthcoming with data?

How do you handle surprises that have a significant impact on the terms of the agreement? u 8:30-9:30 a.m. — Laundries Connecting Communities, Room R6-R9, sponsored by Coin Laundry Association (CLA).

This important opening session will feature the initiatives of the LaundryCares Foundation that aim to provide early childhood development and literacy support to the families who support our businesses.

Learn how to connect with your community to benefit those families — and the profitability of your Laundromat. u 8:30-9:30 a.m. — No Bad Days: Positive Attitude is Everything, Room 243245, sponsored by Drycleaning & Laundry Institute (DLI).

If you allow yourself to have a bad day, you lose! No Bad Days is a philosophy and mindset. Learn how to set your attitude up for success by rolling with the punches and finding opportunities where others see obstacles. u 8:30–9:30 a.m. — Protecting Your Customer, Employee and Business Assets Through New and Improved Contracts, Room 255-257, sponsored by TRSA. Join attorney Scott Kamins to get a

the value of the event,” says Joe Ricci, Clean ’19 Executive Committee chairman and president of TRSA, the association for linen, uniform and facility services.

Sessions are scheduled each show day, both morning and afternoon. They offer industry perspectives, idea-sharing, and a chance to hear new voices. Attendees are welcome to attend any they choose, regardless of industry segment or association affiliation.

“Drycleaning, vended laundry and linen and uniform services professionals that

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Interactive Idea Exchange, Room R6-R9, sponsored by CLA. Building on the popularity of the CLA’s online forum, this session will bring those valuable interactions to life in this interactive session. Come meet some of your favorite online contributors in a live setting while gathering the tips and tricks of the trade to propel your Laundromat business forward. Make sure your visit to New Orleans pays off by networking with your most successful peers. u 9-10 a.m. — New Textile Technologies for Infection Prevention, Room 238-239, sponsored by ALM. An increasing number of studies show that healthcare-associated infection rates may be improved by adding antimicrobial textiles to hospital infection prevention efforts. We’ll review and discuss the range of available antimicrobial products and technologies, discuss evaluation criteria, and the impact of any process changes on hospitals and laundries. u 9-10 a.m. — ARTA Study Shows Peracetic Acid Kills C.diff Spores, Room 342, sponsored by the American Reusable Textile Association (ARTA).

ARTA will present the results of a study designed to determine whether the laundry process using a tunnel washer will adequately kill C.diff spores. One of ARTA’s researchers will share results from the study using peracetic acid and answer questions from the audience. u 9-10 a.m. — Are Your Marketing Methods Changing with Your Clientele?, Room 243-245, sponsored by DLI. Hear how a successful cleaner has evolved his marketing techniques to attract the growing new wave of consumers. The reality is your customers are changing whether you are or not. So now is the time to future-proof your customer base. u 9-10 a.m. — Labor Law and Compliance: Current Issues and Trends, sponsored by TRSA. Hear about the newest trends in employment law to watch for in 2019 and how you can help ensure your organization adheres to current and future changes.

Get solutions to the latest HR and OSHA regulatory and compliance issues. u 2-3 p.m. — Helpful Business Apps – Beth Z – Your Nerdy Best Friend, Exhibit Hall, general session. u 3:30-4:30 p.m. — Secrets to Chickfil-A Hiring & Training for Exceptional Customer Service, Exhibit Hall, general session.

SATURDAY, JUNE 22 u 8-9 a.m. — Wash-Dry-Fold 2.0: What’s Next for Full-Service Laundry?, Room R6-R9, sponsored by CLA. The incredible consumer interest in “outsourcing” the weekly laundry chore 40

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is changing the way our business works — and will continue to disrupt the model into the foreseeable future. This session will feature the leading innovators in the space talking about what we should expect next with wash-dry-fold and commercial accounts with an emphasis on the processes and technologies to which you must adapt in the immediate future. u 8-9 a.m. — Customer Service: Being Good is Not Enough, Room 243-245, sponsored by DLI. Customers expect the finest service and today’s market offers them plenty of choices for their clothing service needs. Wow them with service above and beyond their expectations to keep customers coming back for years to come. u 8-9 a.m. — TRSA Certification: Hygienically Clean, Clean Green, Certified Professional Laundry Manager (CPLM), Room 255-257, sponsored by TRSA. Build customer confidence and offer your company a competitive advantage with TRSA’s Clean Green and Hygienically Clean Certification programs. Learn how your company can meet these rigorous standards and quantifiable measurements including inspections and testing. Speakers will also share info on earning TRSA’s Certified Professional Laundry Manager (CPLM) designation. u 8:30-9:30 a.m. — Consistent Benchmarks for Competitive Analysis, Room 238-239, sponsored by ALM. If you don’t keep track of where you’ve been, where you are, and how you stack up, how will you get to where you want to be? Participation in sound benchmarking initiatives provides a roadmap to operational success. Learn how solid, compatible data can lead to improved efficiencies and superior quality. u 9-10 a.m. — Due Diligence: Preparing to Buy (or Sell) Your Next Laundromat, Room R6-R9, sponsored by CLA. Buying (or selling) a small business is a complex and challenging endeavor that nearly every Laundromat owner will encounter at some point in their laundry career. Begin the important preparation process for your next acquisition (or opportunity to sell) with this session focused on both what you can do to make your business more valuable to an educated buyer — and how to get the best price when you’re ready to add your next location. u 9-10 a.m. — LCA Data and How to Use LCAs to Help Convert Client to Reusables, Room 342, sponsored by ARTA. A panel of operators and a researcher from Environmental Clarity will share the newest LCA data on incontinence pads and tangible examples of how to use LCA data to convert clients to reusable textile items.

ARTA has completed and published three peer-reviewed LCAs to date on surgical

gowns (AORN), isolation gowns (APIC), and cleanroom coveralls (IEST). u 9-10 a.m. — Tips for Entering the Wash Dry Fold Market, Room 243-245, sponsored by DLI. In today’s economy, dry cleaning isn’t enough. Customers expect you to offer a full spectrum of services. Diversification into wash-dry-fold is a natural fit for dry cleaners. Hear how one expert is running a booming business in this expanding service. u 9-10 a.m. — Top OSHA Violations and New TRSA Safety Certification Program, Room 255-257, sponsored by TRSA. Learn about the most common OSHA workplace safety violations and how to avoid them. Get details on TRSA’s newest certification to gain recognition for your company’s Safety and Health programs and enhance your company as an employer and as a service provider. u 1-2 p.m. — Tips for Entering the Commercial Laundry Industry, Exhibit Hall, general session.

There are pros, but also cons that come along with tackling a market you’re unfamiliar with. Hear from industry experts on the best place to start if you’re interested in entering the linen, uniform and facility services industry to determine if it’s the right move for you. u 3:30-4:30 p.m. — #NotHere: Sexual Harassment Prevention, Exhibit Hall, general session.

Given the heightened awareness of unwelcome sexual conduct, give your policies a check-up and ensure current concerns are addressed such as fear of reporting by migrant workers, cultural differences in acceptable behavior, how to respond to claims, and more.

SUNDAY, JUNE 23 u 8-9 a.m. — Introduction to Laundromats for Investors, Room R6-R9, sponsored by CLA. For those interested in becoming firsttime Laundromat owners, don’t miss this session that will walk you through the basics of owning a laundry. Tap into the CLA’s decades of experience to learn whether Laundromat ownership is a good opportunity for you. u 9-10 a.m. — Top 10 Secrets FirstTime Laundromat Owners Must Know, Room R6-R9, sponsored by CLA. Why reinvent the wheel? Start your journey into Laundromat ownership armed with the keys to success. Learn from those who’ve gone before you and are willing to share their mistakes and lessons learned.

Knowing these secrets will cut your learning curve down to size and help you get started ACO on the right path to profitability.

Tim Burke is editor of sister publication American Drycleaner.

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Dexter: Years and Still Going Strong W.H. George founded laundry equipment maker in 1894

2

019 marks the 125th anniversary of equipment manufacturer Dexter Laundry. Established in the tiny town of Dexter, Iowa, in 1894, Dexter Laundry and its founding community both drew their name from the same unusual source: a championship racehorse.

Known for his unparalleled performance and noble appearance, the equine Dexter was a national sensation, serving as the perfect symbol for American power and speed. Like the thoroughbred, Dexter washing machines were fast and efficient.

Inventor W.H. George designed them that way. He wanted a washer that could be run hard and always stay a step ahead of the competition.

As his young company grew and more people began requesting Dexter washers in their homes, George realized that his original facilities couldn’t keep up with the demand. Dexter needed a new place where it could grow. So, George decided it

was time to look for a new home. Because he was seeking a large manufacturing space for the growing business, the laundry inventor planned a nationwide search.

However, his extensive travel itinerary proved unnecessary when he visited the nearby town of Fairfield, Iowa.

A budding rural community of nearly 5,000 people, Fairfield was located at the intersection of north/south and east/west railroads, an ideal spot for a company looking to ship and receive large quantities of materials. Though he didn’t know it at the time, the structure and facilities George built in Fairfield would become home to the Dexter legacy for more than a century to come.

Constructing its new home in a smaller community gave the young company several surprising advantages. Skilled employees living in Fairfield worked with the company for years and used their experience and expertise to build a better brand of washer. The new Dexter factory

offered ideal working conditions, modern machinery and equipment. Within these carefully planned working conditions, the workmen thrived, producing a superior line of washers and standing behind them with a guarantee of fine workmanship.

Dexter didn’t outsource work either.

Every step in the fabrication of Dexter washers, from the casting of the gray iron to the finished product itself, was done in the Fairfield facilities. This allowed for complete control of the quality and craftsmanship of every Dexter product — something the company still prides itself on today.

“Every product sold under the Dexter name is built by skilled craftsmen in our facility in Fairfield, Iowa, and every product built in Fairfield bears the Dexter name,” says Doug Kuehl, director of manufacturing and supply chain. “Controlling the production process gives us the ability to build quality into every design. I’m proud that my efforts go to building great

Established in Iowa in 1894, employee-owned and American-made Dexter Laundry celebrates its 125th year in business in 2019. (Photos: Dexter Laundry) 42

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Acquire, Build, Grow

with Financing From Eastern Funding A Dexter factory worker supporting the troops during World War II.

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Dexter workers pouring molten metal in the hometown foundry.

“Eastern Funding knows the business of laundry inside out.”

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A popular Dexter distribution location in the 1920s. products for Dexter Laundry and only Dexter Laundry.”

This commitment to quality and innovation kept the company running strong, even in the toughest of times. The economic downturn of the Great Depression rocked the United States and the world throughout the 1930s, but Dexter fought back with custom payment plans and new lower-priced models. Dexter’s management knew that, more than ever, people needed performance that they could depend on.

A decade later, during World War II, Dexter’s performance was called on again to help American troops at home and overseas.

The U.S. government used the facilities in Fairfield to produce www.americancoinop.com

0519aco_p42-44.FINAL.indd 43

ROCK SOLID RELATIONSHIPS easternfunding.com/laundry 877 819 1764 Visit us at the Clean Show, Booth 2305 A completed and signed credit application must be received by Eastern Funding LLC, a subsidiary of Brookline Bank, before a credit decision can be rendered.

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MAY 2019

AMERICAN COIN-OP 43

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Dexter factory workers building washers and dryers.

A study in Dexter laundry equipment evolution, from then to now. important defense equipment and washers for soldiers in American camps.

“Dexter has always been built in the heart of America by proud men and women. As a veteran, I’m personally proud of the actions the company took during WWII,” says Dexter Laundry President Craig Kirchner. “Not only did we stop production of our core business, our community and employees rallied around the troops to support the war effort.”

In the years after the war, Dexter doubled down on its emphasis on innovation, with the release of the 20-pound automatic washing machine. This innovative design led the industry and had customers across the commercial laundry market 44

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raving about its performance. In fact, the machine was so successful that Dexter permanently reoriented its focus to serve customers in commercial settings all over the world.

Since that first 20-pound machine, employees in Fairfield have dedicated themselves to building an ever-evolving collection of products to carry on the Dexter name. The washers that customers enjoy today are a direct result of that dedication. From the T-300 20-pound washer to the T-1450 Express, Dexter now produces a range of elite products for both vended and on-premise laundry.

These products offer traditional Dexter craftsmanship paired with a new generation of technology and control.

That next generation is highlighted

by DexterLive — the industry’s first cloud-based store management service.

DexterLive enables owners to manage their business by tracking machine usage and revenue, setting promotions, programming machines and running state-ofthe-art reports that enable owners to make smart business decisions. Plus, Dexter says it is committed to continuing to invest in DexterLive, meaning the system today will continue to get better and better.

“The founders of our company were committed to one thing — helping people process laundry faster and more efficiently by building the best-quality laundry equipment in the world,” Kirchner says.

“DexterLive is just another evolution of

Turning up the heat to weld Dexter’s famously durable machines. that commitment. With access to excellent information, easy programming and stateof-the art reporting, DexterLive can help owners build better businesses.”

Though technology has changed over the last century, Dexter’s commitment to quality and service remains the same. The company still builds a wide range of washers and dryers, and each machine is made with the customer in mind.

“Today, it isn’t just about a quality product, it’s also about quality service,” Kirchner says. “That’s why we continue to offer lifetime technical support and the industry’s best warranty, and we are doing this from the heart of America. I’m proud to say that after 125 years, Dexter Laundry is still going strong.”

ACO www.americancoinop.com

4/11/19 2:05 PM

Second LaundryCare Literacy Summit Expands Early-Learning Work Chelsea Clinton helps unveil new playful learning space in Chicago Laundromat

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our g deals.

helsea Clinton and Laundry Literacy Coalition partners Too Small to Fail, the LaundryCares Foundation, and Libraries Without Borders brought together national literacy organizations, small-business owners, researchers and experts in Chicago for the second annual LaundryCares Literacy Summit.

The March 19-20 convening explored ways that organizations can work together in communities across the country to create playful learning spaces that can better support children and families with the Contact us today for new Equipment and Parts. early literacy resources they need to have End of year equipment and financing deals. Lock in 2017 pricing. Call us for information.

Chelsea Clinton, vice chair of the Clinton Foundation, reads a book to children at the Wash Time Laundromat in Chicago. the best possible start in life.

Call 800-362-1900 to Schedule Your Service Appointment (continued on page 47) Her visit came on the second day of the LaundryCares Literacy Summit. (Photos: LaundryCares Literacy Summit)

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AMERICAN COIN-OP 4/1/19 454:51 PM

CHECK OUR WEBSITE for 4/11/19 2:01 PM Upcoming Events!

Multi-store Owner Performs

Laundry CPR

Jaeger buys, revives struggling store through equipment, operational changes

By Haley Jorgensen

C

an I take an existing store that’s failing and make it work?”

Art Jaeger recalls asking prior to purchasing what is now Valencia (Calif.) Express Laundry. “Does a good operator really make a difference?”

Jaeger, a multi-store owner and developer, ultimately decided to give it a go.

Eleven months later, after a light renovation, he says the laundry generates 50% more revenue and, for the first time, offers a growing drop-off wash/dry/fold service.

BUILDING OFF ‘SOLID BONES’ While Jaeger saw an array of hurdles holding the laundry back, he believed it had solid bones. It touted a CCI Laundry Card electronic payment system and was equipped mostly with Continental highspeed laundry equipment, which he was happy about.

“I felt the store was well done in mate-

Equipped with a mix of high-speed Continental Washer-Extractors, Valencia (Calif.) Express Laundry offers a 60-minute, self-service wash/dry/fold. It also features an ozone system that sanitizes laundry. rials use and it had Continental laundry equipment, which I’m very comfortable with,” Jaeger says. “But it wasn’t finished

At Valencia Express Laundry, self-service revenue is up 50% since owner Art Jaeger purchased and enlivened the business last year. It’s also home to his Laundry Butler for You residential pickup and delivery service. (Photos: Continental Girbau) 46

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properly, it wasn’t properly maintained, the customer service was extremely poor, and there was absolutely no marketing— not even interior signage.”

An attendant working there was a detriment to the store, according to Jaeger: “He was turning people off, scaring them off and moving them out.”

Jaeger went to work. The day after he signed for ownership, he fired that attendant, then closed the store for five weeks for renovations.

Many of the improvements were simple.

Jaeger replaced 144 fluorescent bulbs, each offering 1,100 lumens, with LED bulbs at 4,800 lumens each. He painted the black ceiling white and removed the exterior window tinting to bring in light. He also replaced a rear steel door with a glass storefront door, which better illuminated the laundry and allowed customers the option of entering or exiting through the front or back. (continued on page 48) www.americancoinop.com

4/11/19 1:58 PM

Chelsea Clinton (just right of center) and several children use scissors to cut a ceremonial ribbon unveiling a new playful learning space at the Wash Time Laundromat in Chicago.

Neighborhood residents and officials attending the LaundryCares Literacy Summit look on. (continued from page 45) Clinton and the Coalition unveiled a new playful learning space at the Wash Time Laundry on Fullerton Avenue in Chicago. Clinton then read Too Small to Fail’s newly released children’s book DJ’s Busy Day. Dr. Susan Neuman, professor of childhood and literacy education at New York University, presented the results of an evaluation on the effectiveness of “Family

Read & Play Spaces” piloted in three New York City Laundromats.

The findings show that the designated spaces significantly enhanced children’s time spent on literacy-rich activities, parents observed librarians modeling literacy activities and expressed their enthusiasm, and customers overwhelmingly expressed their enthusiasm for the literacy space and said they chose to come to that specific Laundromat because of it.

The LaundryCares Foundation has committed to expanding the “Family Read & Play Spaces” into 600 new locations by March 2020 (250 local Laundromats have already committed to integrating these spaces into their stores).

Also, the Coin Laundry Association will promote them as a basic component of future Laundromat designs by sharing sample layouts with equipment manufacturers, distributors, and member laundries. ACO

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open during renovations, which were completed in June 2018.

Eager to spread the word about the new, improved store, Jaeger hit marketing hard.

He and his daughter, Natalie, hosted a grand opening and utilized social Jaeger installed a dozen table benches, four of which front the bulkheads (like the one at media, signage, ban- right), along with electronics charging stations. ners, promotions, EQUIPPING FOR SUCCESS On the equipment side, he moved his direct mail and the web to remarket the back. And Jaeger uses that in conjunction big, 75-pound Continental Dryers to the store and regain its reputation in the com- with the Continental washers’ ProfitPlus Controls. front of the store for improved customer munity.

“It’s the most flexible control on the “I had developed all my other laundries visibility, and added 20-pound Continental from scratch, in a neutral position, where market today,” says Jaeger, “and it allows ExpressWash washers to the mix.

When finished, Valencia Express Laundry customers were excited about our entry me to program every variable of the wash showcased 10 22-pound LG Commercial into the market,” he says. “But I figured if I process.” ProfitPlus offers Superwash, Washers; 20 20-pound Continental at least broke even, I’d still benefit because Warm, Hot and Cold selections, plus the ExpressWash Washers; 10 40-pound I could run Laundry Butler for You, my option of adding an extra wash, rinse or Continental ExpressWash Washers; eight residential laundry pickup and delivery spin. “Every washer is sanitized all the time, but if customers want to add the 55-pound Continental G-Flex Washers; service, out of my new laundry.”

Each month, sales improved at Valencia power of ozone to their laundry, they can four 75-pound Continental PowerLoad Washers; 11 30-pound, dual-pocket stack Express Laundry, according to Jaeger, and add an extra rinse that’s ozonated” for another quarter.

Continental Dryers; 11 45-pound, dual- so did his Laundry Butler for You service.

Prior to adding ozone, the extra rinse pocket stack Continental Dryers; and four add-on was selected 8% of the time, he O IS FOR OZONE 75-pound Continental Dryers.

In January of this year, striving to stand says. With the ozone, it’s selected 24% of Meanwhile, all machinery was thoroughly apart, Jaeger added ozone to the store’s the time. cleaned, maintained and repaired.

To call out the ozone option, Jaeger “None of the lint trays or soap dishes Continental washers. The machines were had ever been cleaned before,” Jaeger says. already key to shortening the wash/dry/fold plastered informational stickers directly on Finally, he brought experienced process for customers to under an hour, the washers.

But the ozone isn’t reserved only for selfattendants into the laundry to train those Now, Jaeger harnessed their flexibility to who were newly hired. He also launched add Sano3Wash ozone injection—and with service customers. Jaeger also markets it for drop-off wash/dry/fold and his Laundry it—sanitization. full-service drop-off wash/dry/fold.

The ozone, which is injected into the cold Butler service. water supply of each Continental washer, SUMMER OPENING Valencia Express Laundry remained kills bacteria, viruses and superbugs in the BUILDING ON SUCCESS Nearly a year in, Jaeger says he has wash, effectively sanitizing laundry, according to successfully rekindled the faltering laundry.

“We broke even from the second month Continental.

Additionally, ozone and started making money in September works to loosen fibers 2018,” he says. Today, self-service revenue and break down and is up 50%, vending is up 80%, and dropwash away soil and off wash/dry/fold has grown steadily to stains. In the end, ozone contribute 8% of total revenue.

“Now, the business is paying the loan, results in cleaner laundry and requires less hot rent and a full staff of employees and still water, which helps lower making money,” says Jaeger, who seems to utility costs, according to have answered his own question about a good operator making a difference. ACO Jaeger.

But ozone also works Haley Jorgensen is a public relations The ProfitPlus Controls on the ExpressWash washers offer customers four standard as a marketing hook for drawing customers in writer for laundry equipment manufacturer cycles and the option to add an extra wash, rinse or spin. Customers can also and keeping them coming Continental Girbau Inc. choose to add an extra ozonated rinse to sanitize their laundry.

(continued from page 46) Jaeger brought in seating, which had been nonexistent before. A dozen table benches, four of which fronted the bulkheads, were added along with electronics charging stations. He debuted free Wi-Fi, flatscreen TVs with programming, and interior signage where there were none before. And unbelievable as it may seem, the laundry didn’t have a telephone.

Jaeger tidied the manager’s officer, added a surveillance camera and alarm system, and reconfigured the vending machines.

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CALENDAR MAY 1 CLA Connect LIVE - Florida Fort Lauderdale, Florida Info: 630-953-7920; tanisha@coinlaundry.org 2 Star Distributing Spring Show and Speed Queen Service School Nashville, Tennessee Info: 800-897-7570; www.stardistributing.com 4 ALCO Washer Center Open House & Service School New Castle, Pennsylvania Info: 724-658-8808; alco.washer@verizon.net 4 Continental Girbau West and Elite Business Investments Pre-Clean Preview Open House Santa Fe Springs, California Info: 866-950-2449; www.cg-west.com/ openhouse 7 Gold Coin Laundry Equipment Spring Expo.NJ Newark, New Jersey Info: www.goldcoinlaundry.com/laundry equipmentsalenj 22 Continental Girbau West Service School Santa Fe Springs, California Info: http://cg-west.com/about/ news-events.html

ACO

Most popular stories from AmericanCoinOp.com for the 30 days ending April 10 — (WE) denotes Web Exclusive

TOP FIVE NEWS STORIES • Laundrylux Acquires Automated Laundry Systems • 2018-19 State of the Self-Service Laundry Industry • TLC Tri-State is Newest Electrolux Professional Laundry Distributor • Clean 2019 Exhibit Sales on Track to Surpass 2017 Show (WE) • Statewide Laundry Equipment to Open Georgia Office

COLUMNISTS/FEATURES • Goin’ with Cohen: Coin-Op Cool is Red Hot • How Your Distributor Can Help with Vended Laundry Development www.americancoinop.com

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(continued from page 16) Right before the event, and after Riddle had left his CVB post, the high-profile robbery-turned-murder of a tourist had the city on edge and visitors leery of coming to Atlanta.

“A number of my friends that I had met when I was at the Bureau called and asked if I could do some things to help them.

They wanted me to have meet-and-greets at the airport, be on the show floor and help the exhibitors know that the associations were really after their best interests.

I did.”

Impressed by his performance, the Music Merchants asked if he’d come to California and offer the same services for a show there. He agreed, and soon he was helping manage shows for several different associations and groups around the country.

“All of a sudden, all of the things I’ve got at home, I’m on the road, trying to make people happy on a trade show floor,” he says.

One day, Riddle received a call from Ward Gill, who was executive director of the Car Wash Association and Coin

One wall of the Riddle & Associates conference room is decorated with promotions for Clean Shows dating back to 1993.

(Photo: Bruce Beggs) Laundry Association. Their trade show was coming to Atlanta in 1981. They’d sell it but wanted him to run it: “I said I would, and I have been with the Clean Show ever since then.”

He served the biennial event in that way several times until the opportunity to manage the whole thing came up.

“In ’92, they wanted to put the show out to bid for a management company,” Riddle

LISTEN

UP! As your appetite for knowledge to improve your business grows, give our American Coin-Op Podcast a listen. Join Editor Bruce Beggs as he engages a special guest in one-on-one conversation about the topic of the day. This free channel provides another convenient way for you to gain self-service laundry information and insight from industry peers and other experts—no muss, no fuss.

CHECK OUT WHAT YOU’VE MISSED: Can’t-Miss Site Selection Strategies

Bryan Maxwell, from distributor Western State Design, surveys the landscape and talks factors to consider when choosing the ideal location for your Laundromat.

Laundromat Dryer Care and Maintenance

Maintaining your store’s dryers properly helps prevent service issues, controls utilities cost, and lowers fire risk. ADC’s Joe Carrita outlines best practices in this episode.

NEW! Making the Most of Vended Laundry Technology

Scott Chiavetta, chief information officer for Alliance Laundry Systems, examines leveraging equipment and data-gathering systems to boost store operations and build customer relationships.

Listen in at: americancoinop.com/podcasts 50 AMERICAN COIN-OPPodcast MAY half_horz.indd 2019 0519aco_House-ACO 1

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remembers. “They asked me if I wanted to bid. I said yes. There were, I think, seven management companies and fortunately Riddle & Associates won that bid, and it’s been a blessing ever since.”

Riddle admits that the first Clean Show for which his firm was fully responsible frightened him.

“I was scared to death, tell you the truth. It’s a big job when you put a show of this magnitude together. Things have changed tremendously as far as our ability to communicate, the speed with which we can communicate.”

Selecting a series of dates and a venue to attract the maximum number of attendees from all over the world is always challenging, he says.

While the spotlight is focused on him in these final months leading up to Clean 2019, Riddle readily admits that he couldn’t have organized and managed the event successfully without his loyal staff.

“They are my heroes,” he says. “Nobody could do this without a staff. Nobody’s that good, I don’t care who you are. I’ve been blessed for a career in baseball and many things that I’ve been able to do—God has

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been good to me—and one of the kindest things He’s ever done for me is put me in the midst of these people here.

“Whether it’s Paul (Philips), Beth (Scheuer), Ann (Howell), Jewell (Kowzan), Kayla (Brown), they’re unreal. … What people will see at that show is done by five people. These people are like family to me.

These people deserve the credit. They’re the ones who do the work.”

Beyond that group, there are many other people associated with the general contractors and the event venues themselves who contribute to the finished product.

“If someone would walk on the trade show floor at 9:30 or 10 o’clock at night before we open, you would say there is no way this is going to be ready at 8 o’clock in the morning,” Riddle says. “If you don’t believe there is such a thing as miracles, come and spend that last night on a trade show floor, and when you come back the next day, it is spit-shined and polished.”

What will you miss most about the Clean Show?

He takes a deep breath, then says, “People.”

Relationships?

“Yep. … There are so many of you out there I enjoyed friendships with, enjoyed cutting up and kidding with. I’m a big jokester. Love to have fun. I love to work hard but I love to have fun, too. I’m going to miss it. There’s no doubt about me being emotional.”

While Riddle will be slowing down without the Clean Show to manage, he says there are consulting and other opportunities available to Riddle & Associates if he chooses to pursue them.

But he’s not thinking about those quite yet.

“I just hope that we can deliver the quality of show that, fortunately and thank God, we’ve been able to deliver, at least in our minds, to date,” Riddle says. “This is a great industry and we like being a part of its future. Hopefully, we can give it another good show.

“These guys that exhibit, they spend a lot of time and a lot of money planning and providing the best information they can for the industry. I’d like to see a large number of people come out and take advantage of that.”

ACO

MAY 2019

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NEWSMAKERS

TLC TRI-STATE IS NEWEST ELECTROLUX PROFESSIONAL DISTRIBUTOR Laundrylux, the North American supplier of Electrolux Professional laundry equipment for coin laundries, reports that TLC Tri-State Laundry Companies has joined the Electrolux Professional distribution network.

Founded in 1995 by Matthew Stephenson, Georgia-based TLC Tri-State has grown from one individual to a support team of over 80 dedicated professionals with four locations in six states.

“We couldn’t be happier to have TLC Tri-State join the Electrolux distributor network,” says Gordon Kertland, executive vice president of sales for Laundrylux. “They are a true professional organization, and I believe our strengths complement each other well to offer customers amazing products and outstanding service.”

TLC Tri-State Laundry Companies delivers personalized consultation, sales, service, and financing solutions. The company’s team includes industry veterans who have helped entrepreneurs establish numerous successful Laundromat businesses throughout the United States.

Keith Quarles, vice president of sales and marketing for TLC Tri-State, is elated about the opportunity.

“Electrolux’s 450 G-Force product line provides exceptional utility and time savings for vended laundry owners,” says Quarles. “Laundrylux’s Creative Services Department will prove invaluable to our owners, offering promotional marketing campaigns as well as in-store and web design services.”

TCATA HOSTS MEETING TO CHART ASSOCIATION’S FUTURE Fourteen members of the Textile Care Allied Trades Association (TCATA) gathered in Tampa, Florida, in late February for a strategy meeting to discuss plans for the Association’s future direction, TCATA reports.

Continued industry consolidation and other factors have “changed the textile care industry in significant ways,” the Association says, and leadership recognizes that now is the time to examine TCATA’s role and how it can best serve the industry.

At present, TCATA is an international trade association representing manufacturers and distributors of drycleaning and laundry equipment and supplies, as well as the related trades. Its mission is to increase professionalism through business operations and sales improvement education; provide forums where business challenges are discussed and solved; generate and apply business intelligence; and create a favorable business climate by seeking fair regulation and legislation.

The members attending the strategy meeting represented an industry cross-section: manufacturers and distributors from both laundry and dry cleaning.

“Those who attended expressed an enthusiasm for TCATA’s important role as the exclusive representative of manufacturers and distributors in the textile care industry,” says TCATA President Leslie Schaeffer. “Many interesting ideas were put forth 52

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Fourteen members of the Textile Care Allied Trades Association (TCATA) pose with CEO David Cotter (front row, fourth from right) during a strategic planning meeting in Tampa, Florida. The group gathered to discuss TCATA’s future in light of continued industry consolidation and other factors that the Association says has “changed the textile care industry in significant ways.” (Photo: TCATA) on ways that TCATA can offer value in a changed, consolidated industry.”

The results of the meeting, after further discussion with the TCATA Board of Directors, will be announced later, the Association says.

LOW COST MANUFACTURING ADDS MACKAY TO STAFF Low Cost Manufacturing, a New York-based wholesale supplier of OEM and generic parts for coin-op and commercial washers and dryers, reports it has named Ken Mackay vice president of parts, sales and distribution.

Prior to joining the company, Mackay spent 12 years running the parts department for a major machinery dealer in the laundry industry, Low Cost Manufacturing says. He was responsible for purchasing, distribution and sales, and negotiating “significant relationships” with major laundry equipment manufacturers.

Additionally, Mackay brings 16 years of sales experience that also includes equipment installations and service technician Ken Mackay work.

“His knowledge of the electrical, mechanical and water systems in the industry is unmatched,” Low Cost Manufacturing says.

“With Ken joining (us), we are very excited to move our commercial laundry parts division to a much higher level.”

LAUNDRYLUX ACQUIRES AUTOMATED LAUNDRY SYSTEMS Laundrylux reports that it has acquired Jacksonville, Floridabased distributor Automated Laundry Systems, led by Don and Kristen Packard. Terms of the acquisition were not announced. (continued on page 56) www.americancoinop.com

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AC Power .............................................. 45 ACE Commercial Laundry Equipment ....... 47 American Switch ......................................55 BDS Laundry Systems ..............................21 Card Concepts .........................................11 Clean Show..............................................53 Cleaner’s Supply ......................................55 Continental Girbau ....................................1 CryptoPay ..................................................7 D&M Equipment ....................................39 Dexter Laundry Inc........................... 25, 27 Eastern Funding ..................................... 43 ESD Inc...................................... 28-29, BC FrontecStore.com .....................................54 Gold Coin Laundry Equipment ...............31 Great Lakes Commercial Sales .............. 54 Hamilton Engineering ..............................36 HHC Electronic Service ......................... 55 High Mark Manufacturing ......................49 Huebsch .............................................. 9, 35 Imonex Services ................................ 37, 54 Laundry Concepts....................................33 LG Electronics .......................................IBC Low Cost Manufacturing.........................15 Maytag Commercial Laundry ..................13 Metro Laundry Tech Corp. .....................55 Monarch Coin & Security .......................17 Mountain Electronics........................ 51, 54 PartsKing .................................................41 Royal Basket Trucks ................................51 Setomatic Systems ................................. IFC Speed Queen ..............................................3 Starchup...................................................19 Summit Scales ..........................................54 TheLaundryPass.com ...............................23 Tjernlund Products ..................................54 Vend-Rite...................................................5 MAY 2019 AMERICAN COIN-OP 55

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NEWSMAKERS

(continued from page 52) Automated Laundry Systems was established in 1997 and serves the vended, on-premise and multi-housing laundry markets.

“We are delighted to partner with Don and Kristen, who are sophisticated business leaders aligned with our strategic vision,” says Laundrylux CEO John Sabino. “The Packards have developed and diversified Automated’s business methodically over the last decade and together we will accelerate expansion in the key North/Central Florida market.”

“We have enjoyed an excellent relationship with Laundrylux, and we understand the dynamics driving industry consolidation,” Don Packard notes. “To best serve our valued customers, we believe that partnering with Laundrylux’s strong product and technology development, and entrepreneurial management, is the right choice.”

Automated Laundry Systems becomes the third distributor acquired by Laundrylux this year. The acquisitions of CESCO NW and Golden State Laundry Systems were announced in January.

MAKE IT AN EVEN DOZEN FOR AWARD-WINNING WESTERN STATE DESIGN Distributor Western State Design (WSD) reports that it received Dexter Laundry’s 2018 “#1 in Dexter Sales Worldwide” award in March at the manufacturer’s annual conference in Hawaii.

It marks the 12th consecutive year that WSD has been honored as Dexter’s top sales producer.

WSD also received the 2018 “Chairman’s Award” for an unprecedented sixth time, plus recognition for record annual Dexter Laundry equipment sales for the third year in a row.

“We are truly honored to be recognized as Dexter’s Laundry’s top producer in 2018,” says Todd Hyrn, WSD vice president.

“Our sales team, along with the rest of our staff, are committed to providing our customers with the best commercial, vended, and coin-operated laundry solutions available.

The Western State Design sales team poses with Dexter Laundry top management after receiving the manufacturer’s “#1 in Dexter Sales Worldwide” award for 2018 during Dexter’s annual conference in Hawaii. (Photo: WSD) 56

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“We would like to thank our valued customers for their support of the WSD and Dexter brands; it is our customers that make these achievements possible.”

MAINE COUPLE NAMED HUEBSCH STORE OWNERS OF QUARTER Commercial laundry equipment brand Huebsch recently named John and Ceara Templin as its Store Owners of the Quarter.

The Templins opened the Laundry Lounge in Winslow, Maine, a year ago and the store has become a destination for customers, some of whom are traveling more than an hour to use their Huebsch equipment, the Alliance Laundry Systems brand reports.

John and Ceara Templin opened their Laundry Lounge (pictured) a year ago in Winslow, Maine. Huebsch recently named the couple its Store Owners of the Quarter. (Photo: Alliance Laundry Systems) “John and Ceara embody the entrepreneurial spirit of the next generation of vended laundry owners,” says Kathryn Rowen, Huebsch North American sales manager. “They decided that by leveraging higher-level technology and elevating the customer experience, Laundry Lounge would quickly become a market leader; and it has.”

The 2,500-square-foot laundry features equipment in a variety of capacities, ranging from 20- to 80-pound washers, as well as 30- and 45-pound stacks and 75-pound tumble dryers. The Templins are also utilizing the latest in technology, with Galaxy 600 controls giving customers the ability to tailor wash cycles, while Huebsch Command helps the couple monitor their store’s performance.

Also key to their getting a quality start has been their Huebsch distributor, Daniels Equipment Co. of Auburn, New Hampshire.

Specifically, Tom Tobiassen from Daniels was integral.

“Tom was great,” John Templin says. “He took care of everything from operational floor space and equipment recommendations to financing. That allowed me to focus on construction and the renovation of the site. I didn’t have to worry about anything except signing paperwork.”

To read the full story and see a video about the Templins and their Laundry Lounge, visit http://huebsch.com/news/storeprofiles/laundry-lounge.

ACO www.americancoinop.com

4/11/19 1:49 PM

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Blue Plate

ESD Inc. P h on e: 2 1 5 - 6 2 8 - 0 8 6 0 Tol l F ree: 8 0 0 - 5 2 3 - 1 5 1 0 F ax : 2 1 5 - 6 4 3 - 4 6 2 3 2 7 0 C ommerce D ri v e, S u i t e 1 0 1 F ort W ash i n g t on , P A 1 9 0 3 4

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