Delaware County Regional News 17.2

SPRING 2017 DELAWARE COUNTY REGIONAL NEWS

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DelawareCounty REGIONAL NEWS P U B L I S H E D Q U A R T E R LY ______________________________________________________

From the Desk of Trish McFarland Spring is here and business is in bloom! We recognize small business excellence every March and this year our six honorees could not be a more textbook fit. Our 2017 Awardees are: Small Business of the Year, Delfera Heating & Cooling Company; Family Business, M. Cohen & Sons The Iron Shop; Dave White, owner of DWD Mechanical as Small Business Person; Deborah Collins, owner of The Dress Matters as Entrepreneur of the Year; our SCORE Business of the Year is Heartline Press, Inc. and lastly, Emerging Business of the Year is Nettology LLC. The Keynote Speaker is another business owner in Upper Darby, Patrice Banks of Girls Auto Clinic & Clutch Beauty Bar. Patrice is paving the way for women in mechanical engineering and has created a business around it. We are thrilled to shine light on these businesses in our community.

If you are familiar with our Small Business Awards, you may be asking yourself, “Did they drop the Nonprofit of the Year Award?” Of course we did not! Nonprofits hold the largest portion of our membership, which is why we felt we should move this award to our largest event of the year, the Annual Dinner, held in November.

It is vital to our existence to help nonprofits and all businesses in our region to prosper. In this Nonprofit & Education issue of Delaware County Regional News, we educate. We pride ourselves on being a resource center for all businesses in Delaware County. We use this issue as a conduit to showcase the many resources available to your business.

Distributed by

Delaware County Chamber of Commerce 1001 Baltimore Pike, Suite 9LL Springfield, PA 19064 610-565-3677 Fax: 484-472-7809 www.delcochamber.org Trish McFarland, President Contact Jessica Hoffman, Marketing & Events Director, for editorial content ______________________________________________________

For advertising opportunities in Delaware County Regional News, contact our Sales Manager: Bob Dahlhausen, 610-644-0202 BobD@delcochamber.org ______________________________________________________

Produced & Published by

Spring ahead and do not let any opportunities pass you by!

Best wishes,

Atlantic Communications Group, Inc. Proud to be a member of the Delaware County Chamber of Commerce 800-832-3747 www.atlantic4us.com www.KnowThisPlace.com

Trish McFarland, President Delaware County Chamber of Commerce

Hayden M. Wilbur, CEO Gretchen Lindberg, Art Director Tom Jeffers, Senior Graphic Designer Bob Dahlhausen, Advertising Sales

Contents EDUCATION & NON-PROFIT EDITION – SPRING 2017 2 4 5 6 7 8 10 10 12

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From the Desk of Trish McFarland

©2017 Atlantic Communications Group, Inc., all rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any format or by any means, electronic, mechanical, photo copying, recording or otherwise, without written permission from the publisher. The information in this publication has been gathered and carefully compiled to ensure maximum accuracy. However, because completeness cannot be guaranteed, the Delaware County Chamber of Commerce and Atlantic Communications Group, Inc. cannot accept responsibility for omissions and errors.

Leadership Delaware County Expert Tips For Non-Profits SBA Offers Free Business Education For Small Business Owners Government Affairs: Governor Wolf Releases Innovative Budget Plan Educating the Community on Managing Chronic Diseases Delicious Delco – Quinoa Granola for Students Welcome New Members Upcoming Events

DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

Scan with your tablet or smartphone to visit www.delcochamber.org

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Management is doing things right. Leadership is doing the right things.”– Peter Drucker This quote kicks off Leadership Delaware County, session 1, hosted by The Foundation of the Delaware County Chamber of Commerce. Facilitator, Michele Martin, owner of The Bamboo Project, starts the course laying the ground work for what’s to come in the next 8 sessions and creates an interactive, welcoming platform for participants to share with Vegas Rules, “What happens here, stays here.” Michele is a certified Career Development Instructor with over 20 years of experience in career, leadership and workforce development.

Leadership Delaware County started in 1989 and every year getting its own reflection and review, has had a few name changes, but is now back to the name that most blatantly explains the program – Leadership Delaware County. This program runs from September to June, through a series of interactive sessions, and has over 350 distinguished alumni. Over the course of nine months, participants expand beyond the management skills that make them effective

at work to develop the leadership abilities that will help them inspire their teams, create innovation and opportunity in their organizations and the community.

Sessions vary from networking insights to the importance of volunteerism and non-profit engagement, learning from mistakes, teamwork and a DISC (Dominance, Influence, Steadiness and Compliance) assessment to understand how you and your team are motivated.

Each session hosts a panel discussion during lunch, with county business leaders who offer past experiences, share lessons learned, and allow participants to pick their brains. Leadership Delaware County includes a trip to Harrisburg to learn leadership in government and tour of the State capitol, as well as a volunteer opportunity at Comcast Cares Day in the local community,

Leadership Delaware County Panel Discussion 4

DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

Past alum, Lindsey Isler, a DELCORA project specialist said, “I thought it was going to be more book-and-class like… I thought we were going to sit there and be told, ‘This is how things are.’

It was a bit more conversational. You really got to hear different ideas … What it meant for me was it was a nice, diverse group and the best thing was we had all different ages with different knowledge and different experience levels.”

What starts with roughly 25 people at very different stages of their careers, fairly unfamiliar with each other, ends nine

Class of 2016 and tickets to a few signature Chamber events.

Donna Marandola, Director, Financial Services for the AmeriHealth Caritas Family of Companies and a leadership alum said, “I took away some great learnings and A-ha moments from (facilitator) Michele Martin. I felt that every speaker we had connected with us in either a professional capacity or a personal capacity.”

The final session ends with Ignite presentations by each participant. An Ignite presentation is one that can be somewhat challenging, but has the slogan, “enlighten us, but make it quick.”

The presentation is only five minutes, and contains exactly 20 slides. The slides advance automatically after each slide is displayed for 15 seconds. With fixed timing and clear constraints, the Ignite style is suitable for any presentation situation, getting right to the point and keeping spectators engaged.

Comcast Cares Day

Participant Participation months later with 25 friends who are able to motivate, assess, reflect and understand, not only their own work environment, but Class of 2015 most importantly themselves.

Participants graduate at the Chamber’s Annual Membership Luncheon in June.

Tuition starts at $1,200. Applications for Leadership Delaware County Class of 2018 can be found at www.delcochamber.org/ chamber-foundation. Scholarships are available, as well as sponsorship opportunities.

“Leaders become great, not because of their power, but because of their ability to empower others.”– John Maxwell The Foundation of the Delaware County Chamber of Commerce was established in 2003 and is a 501c3 organization whose mission is to “Advance business, leadership, and education,” while recognizing that youth are the leaders of tomorrow.

EXPERT TIPS For Non-Profits

Many people find that the best outlet for their entrepreneurial spirit is to improve the quality of their communities and their world by starting a non-profit organization. But while non-profit and for-profit organizations share many similarities, there are also key differences that can doom even the best of intentions.

Jim Maltry, a SCORE mentor with 26 years of experience in the nonprofit community, discusses several of the most important factors to consider when planning and launching a nonprofit.

To get a complete list of our expert tips, go to our blog at www.dcchamber.blogspot.com

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SBA OFFERS FREE BUSINESS EDUCATION For Small Business Owners

By Jennifer L. Tilden, Lead Business Opportunity Specialist, U.S. Small Business Administration

The SBA’s mission is three-fold: Counselling, Contracting, and Capital. While we are probably most famous for capital – guaranteeing loans made by banks to small businesses – we also offer training and support for businesses wanting to enter the Federal marketplace (contracting). Perhaps most importantly, however, is counselling: the free and low-cost business education we offer to new and growing small businesses, which is primarily provided through three important resource partners I will introduce here: SCORE, Women’s Business Centers, and Small Business Development Centers.

SCORE is a group of former and current business owners who have “been there, done that,” failed, succeeded, learned, and now want to “pay it forward” to other business owners. SCORE provides

SCORE provides one-on-one business mentoring to business owners who would like to bounce ideas off someone. one-on-one business mentoring to business owners who would like to bounce ideas off someone. They help entrepreneurs put together a business plan or amass financials to approach a bank. They offer

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DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

classes on topics of interest to small business owner-operators like “Social Media” or “QuickBooks Accounting.” But most importantly, SCORE can be a sounding board, a supportive network of other people who truly understand where you are, what you’re going through, and aren’t family or friends. Sometimes, especially if you’re confronted with the problems of a new or growing business, a sounding board is the best thing there is. You can connect with SCORE at www.score.org.

Women’s Business Centers (WBC), including the Women’s Business Development Center on Walnut Street in Philadelphia, obviously focus on providing assistance to women in business, but will certainly help business owners of any gender. You can help with certifying your small business as woman-owned for federal contracting, networking with other business owners, or receive mentoring, counselling and coaching. You can find a WBC to connect with at: www.sba.gov/women.

Finally, and possibly most importantly, are our Small Business Development Centers (SBDCs). Funded in part through the universities they are co-located with across Pennsylvania, SBDCs offer myriad services to small business owners at low or no cost.

Each SBDC has specialty services based on their particular location and university – the SBDC at Temple University, for example, offers low-cost legal services through their law school clinic. SBDCs offer a vibrant class schedule, and one of the largest management and technical assistance networks in the nation. There are 18 SBDCs across the Commonwealth of Pennsylvania.

Some SBDCs even have Procurement Technical Assistance Centers (PTACs); professionals who can help a small business navigate the warren of federal contracting through a grant from the Department of Defense. In 2015, they assisted an average of 32 new business starts every single day. Delaware County has its own SBDC, located at Widener University: www.widenersbdc.org.

For additional information on the SBDC program, please visit www.sba.gov/sbdc.

In addition to these outside resources, the Small Business Administration (SBA), is also here to help. Your local District Office is located in King of Prussia, and can be found online at www.sba.gov/pa. Twenty-four hours a day, seven days a week, we offer online learning through our website at www.sba.gov, where you can find more information on everything from financing a small business to selling to the federal government. The SBA is here to help you start, grow, and succeed in your dream.

Government Affairs:

Governor Wolf Releases Innovative Budget Plan

By Alex Rahn, Warner Associates

GOVERNOR TOM WOLF DELIVERED HIS 2017-2018 FISCAL BUDGET to the General Assembly during the first week of February. This ambitious budget seeks to save $2 billion in taxpayer money by merging departments together, modernizing the workforce, and offering new, early retirement programs.

Also, the Chamber is excited to see the proposal does not include any broad-based taxes, such as a personal income tax increase of expansion of sales tax. However, the Chamber will continue to analyze and monitor some of the proposed new taxes to see how it impacts our members. This includes the Governor’s plan for a 6.5 percent severance tax on natural gas extracts, changes to Corporate Net Income (CNI) Tax rate, expansion of the insurance premiums tax to most previously exempt insurance entities, and elimination of exemptions in the sales and use tax for specialty software and computer services, prepared food sold to airlines, aircraft maintenance and repair, and business storage.

In addition, as reported by PA Legislative Services, Gov. Wolf is proposing to lower all available tax credits by $100 million by combining them into a block grant “to focus these initiatives on those credits that have demonstrated the greatest return in new business investment, education access, and community development.”

As the budget process unfolds, the Chamber of Commerce is committed to continued work with the Governor and our Legislative Delegation to support pro-business policies which will go a long way toward making our area and state a better place to live, work, and raise a family.

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EDUCATING THE COMMUNITY on Managing Chronic Diseases Education plays an important role in the health of a community. To support a population’s health, community hospitals offer access to multiple healthcare programs that focus on education for disease management.

For Mercy Fitzgerald Hospital, caring for the community means much more than treating the patients who come through the door.

It’s about providing an environment that supports the physical, emotional and spiritual well-being of those who live, work, play and pray in Delaware County. Two initiatives at Mercy Fitzgerald help advance that mission: the Chronic Disease Management Committee and the Dine with the Docs program.

According to the Centers for Disease Control and Prevention, chronic diseases are responsible for seven in 10 deaths each year and account for 86 percent of our nation’s healthcare costs. To aid in the management of chronic diseases, the hospital provides several opportunities to build a healthier community for its neighbors.

Physicians from Mercy Fitzgerald Hospital’s Chronic Disease Management Committee identify high-risk patients (who are often readmitted to the hospital) and make sure they receive the necessary resources to stay well. These resources may include home care services, transportation and access to pharmacies and medication.

In addition, the Chronic Disease Management Committee ensures patients are educated about discharge instructions before and after

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DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

By Mercy Fitzgerald Hospital

leaving the hospital. After a patient is discharged from the hospital, a nurse visits the patient’s home to review with them discharge instructions and educational materials.

“It is important to stay in touch with our patients once they leave our direct care,” said Martin O’Riordan, MD, Medical Director of both the Cardiovascular Service Line and the Chronic Disease Management Committee. “By extending our relationship past their hospital visit, we can help patients address barriers to care and possibly prevent exacerbations of their disease.”

Mercy Fitzgerald Hospital also provides members of the community resources to help them understand and better manage health conditions. The “Dine with a Doc” program invites community members to a free, light dinner at Mercy Fitzgerald Hospital featuring a brief talk and a Q-and-A session with a healthcare professional on various topics. Future “Dine with a Doc” programs will discuss congestive heart failure, bariatrics and Chronic Obstructive Pulmonary Disease (COPD). Offered one to two times a month, the programs give attendees vital information and increased confidence in their ability to manage their health.

Mercy Fitzgerald Hospital’s proactive community initiatives reflect one of its core values – commitment to those in need. The Chronic Disease Management Committee and the Dine with the Doc programs are two examples of how Mercy Fitzgerald Hospital carries out its mission and remains faithful to those who are most vulnerable. For more information on these programs, visit mercyhealth.org/classes-events.

Should Your Business Apply for the Educational Improvement Tax Credit?

What is the Educational Improvement Tax C Credit Program?

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940 W. SPROUL RD., STE. 101, SPRINGFIELD, PA WWW.BRINKERSIMPSON.COM INFO@B BRINKERSIMPSON.COM 610-544-5900 6

SPRING 2017 DELAWARE COUNTY REGIONAL NEWS

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DELICIOUS DELCO

QUINOA GRANOLA FOR STUDENTS Recipe by Karen Shaw, Sales Associate at Martindale’s Natural Market

Use this classic dish to show family hospitality to a group of hungry students with a modern twist: use quinoa flakes (pronounced “keen-wa”) instead of oats. Quinoa is an amazingly nutritious, gluten free grain with very high quality plant protein. The flakes are simply the grains of quinoa flattened out into a flake, similar to rolled oats. They are high in fiber, B-vitamins, and iron, while being low calorie and low fat.

INGREDIENTS 4 cups quinoa flakes 2 cups total of your favorite flavorful nubbins such as: hemp seeds almonds coconut flakes chia seeds sunflower seeds dried cranberries dried cherries flax seeds 1 cup olive oil (healthy fat) 1 cup honey 1 T. cinnamon (helps reduce sugar cravings) Line large baking sheet with parchment and grease it. Mix all ingredients in bowl and pack smooth onto sheet. Bake at preheated 275° for about 20 to 30 minutes or until golden.

Check often, then cool when done. Break up and store in tightly sealed container until the students arrive. Serve with natural yogurt. What – no students? Just eat it yourself!

Welcome New Members AT&T (Car-Tel Communications) – Brookhaven AT&T (Car-Tel Communications) – Newtown Square AVE Newtown Square Crozer-Keystone Community Foundation Del Val SEO, LLC Express Employment Professionals Fellowship Banquet Hall Gentle Hearts Home Care Agency LLC Granite Farms Estates, an ACTS Retirement Life Community GreenDrop

A warm welcome to our newest Members! Membership in the Chamber is a savvy business investment. Through Membership, you gain a dedicated partner who is committed to the support and growth of your regional business environment. We look forward to seeing you around the Chamber.

Jolly Llama Yoga Studio

Rittenhouse Capital Advisors

Keller Williams Real Estate – Carol Quinn-Schrader

S.R. Rosati, Inc., DBA Rosati Ice

LA Fitness – Brookhaven

Sprint Business Solutions

McGraw Productions

The Adolph & Gallagher Group – Merrill Lynch Wealth Management

Midlantic Hose Center LLC – DBA Pirtek South Philadelphia

The Residence at Glen Riddle

Motel 6

Thunderbird II Pizza Springfield

Painting with a Twist - Havertown

UFC Gym Springfield

Pamela Kenney Designs, Inc.

WrightBrain Design, LLC

Prodigy Pest Solutions

Xscape the Room – Media, PA

Riches Enterprise, LLC

Young Entrepreneurs Academy

Being part of the Delaware County Chamber of Commerce can be an invaluable asset to your business growth. The networking and visibility opportunities offered, combined with an increased voice in local, state and national issues, are easy to attain when you join the Delaware County Chamber of Commerce. Call (610) 565-3677 for membership information.

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DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

INTERESTED IN TRYING OUT NETWORKING OPPORTUNITIES? New! PROMO CODES are available for Future Members for many of our networking events.

Contact the Chamber for more information on a complimentary admission promo code.

APR 3 SPRING MEMBERSHIP ORIENTATION 3:30 PM - 5:00 PM

APR 13 VOLUNTEER: EASTER BASKET PACKING 1:00 PM - 3:00 PM

MAY 9 WOMEN IN LEADERSHIP: PASSION DRIVES PURPOSE 11:30 AM - 1:30 PM

Comcast Conference Room Delaware County Chamber of Commerce 1001 Baltimore Pike Ste. 9LL, Springfield, PA 19064

CityTeam 634 Sproul Street, Chester, PA 19013

Drexelbrook Special Events Center 4700 Drexelbrook Drive Drexel Hill, PA 19026

APR 5 COFFEE CONNECTION 8:00 PM - 10:00 AM

Key Advisors Group 1400 N. Providence Rd., Suite 117 Media, PA 19063 APR 6 BUSINESS AFTER HOURS WITH THE DELAWARE COUNTY PRESS CLUB 5:00 PM - 7:00 PM

Neumann University 1 Neumann Drive, Aston, PA 19014 APR 7 NONPROFIT ROUNDTABLE 8:00 AM - 10:30 AM

Comcast Conference Room Delaware County Chamber of Commerce 1001 Baltimore Pike Ste. 9LL, Springfield, PA 19064

APR 19 STATE OF THE COUNTY 11:30 AM - 1:30 PM

Drexelbrook Special Events Center 4700 Drexelbrook Drive Drexel Hill, PA 19026

MAY 17 PHILADELPHIA UNION’S DELAWARE COUNTY NIGHT & TAILGATE 4:30 PM TAILGATE 7:30 PM GAME

APR 25 SCORE: MEET & GREET 5:30 PM - 7:30 PM

Talen Energy Stadium 1 Stadium Drive, Chester, PA 19013

Villanova Innovation, Creativity & Entrepreneurship Institute Villanova University Idea Accelerator at Falvey Library, Villanova, PA 19085 APR 28 - MAY 6 PHILLY TECH WEEK

Please see full list of events at delcochamber.org MAY 2 SOCIAL MEDIA BOOT CAMP 8:30 AM - 10:30 AM

TBD APR 11 DCHRA: THE EMPLOYEE ENGAGEMENT LANDSCAPE 11:30 AM - 1:30 PM

The Inn at Swarthmore 10 S. Chester Road, Swarthmore, PA 19081 APR 13 SPEED NETWORKING 9:00 AM - 11:00 AM

Comcast Conference Room Delaware County Chamber of Commerce 1001 Baltimore Pike Ste. 9LL, Springfield, PA 19064

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JUNE 13 DCHRA: DWAYNE JOSEPH PHILADELPHIA EAGLES, DIRECTOR OF PRO SCOUTING 5:00 PM - 7:00 PM

The Inn at Swarthmore 10 S. Chester Road, Swarthmore, PA 19081 JUNE 21 ANNUAL MEMBERSHIP LUNCHEON 11:00 AM - 1:30 PM

Springfield Country Club 400 W. Sproul Road, Springfield, PA 19064

MAY 5 SENATE FORUM 11:30 AM - 1:30 PM

DiFabio’s Market & Tap 1243 N. Providence Road, Media, PA 19063 MAY 8 YOUNG PROFESSIONALS HAPPY HOUR SPONSORED BY LPL 5:00 PM - 7:00 PM

Tavola Restaurant & Bar 400 Sproul Road, Springfield, PA 19064

DELAWARE COUNTY REGIONAL CHAMBER OF COMMERCE – OFFICIAL MAGAZINE

Register to attend these events and other business boosting opportunities at www.delcochamber.org.