US Customs and Border Protection Prezi March 2016

U.S. Customs and Border Protection Office of Field Operations Business Transformation March 24, 2016

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Challenges We Face The Threat Remains . . . while mission complexity increases and external demands accelerate.

• CBP is constantly refining and enhancing its anti-terrorism operations to combat evolving threats, while enforcing over 400 laws. • CBP also faces new and expanded facilities and requests for additional services – growth that we must plan and prepare for now.

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Benefit of Increased Travel/Tourism  The U.S. Travel Association has estimated that each U.S. household would pay $1,000 more in taxes without the tax revenue generated by travel and tourism.  International tourists spent $222 billion in the United States in fiscal year 2014. (Source: U.S. Department of Commerce, February 2015)

 The number of international travelers to the United States has grown by 35.6 percent from 55.1 million visitors in 2009 to 74.7 million in 2014.

(Source: U. S. Department of Commerce)

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CBP’s Travel and Tourism Strategy Travel and Tourism Strategy TRANSFORM AND OPTIMIZE  Automate Forms  Increase use of Mobile Technology  Expand Trusted Traveler and Trade Programs  Revolutionize Exit Control

SMART STAFFING ALLOCATION  Focus on Hiring 2000 CBPO’s  Resource Optimization Strategy  Smart Assignment of Existing Staff

ADVANCE PUBLIC-PRIVATE PARTNERSHIPS    

Loaned Executive Program National/Local Stakeholder Engagement Meetings Customer Satisfaction Surveys Transparency of Service Level Metrics

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Enhancing Operations and Improving Wait Times CBP’s BTIs continue to increase efficiency and security

APC

MPC

SCT 560/559**

GE

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MOBILE PASSPORT CONTROL

CBP has partnered with the private sector, including, to implement innovative BTIs that have effectively increased the efficiency of international air travel without compromising security:

CLT

DFW

MIA

 Automated Passport Control (APC) kiosks have reduced inspection and wait times at airports by up to

CHARLOTTE

30%  Mobile Passport Control (MPC) pilot will soon expand

DALLAS

MIAMI

Decreasing wait times…

13.33%* wait times

44.65%* wait times

13.30%* wait times

to the top 20 airports and has potential to further reduce overall wait times upon further expansion  Section 560/559 are reimbursable fee agreements allowing CBP to accommodate requests for 52,000 additional hours of open primary lanes and booths

…through steady increases in international arrivals.

1.5%*

international arrivals

18.15%*

international arrivals

4.23%*

international arrivals

 Global Entry (GE) benefits are available to over 3.5M travelers, with kiosks used over 18M times, and continues to grow, reducing wait times and overall

*Average annual from FY13-FY15 **Charlotte is not currently a participant in Section 560/559 agreements

resource requirements for passenger processing

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Automated Passport Control Automated Passport Control (APC) allows a traveler to submit biographic and passport information to CBP for real time queries of the traveler prior to speaking with a CBP Officer.

The goal of APC is to shift administrative processing to the traveler, allowing CBP Officers to focus on a Complete Primary Inspection (CPI).

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CBP Arrivals Area of the Future- Items for Discussion • Potential Positive Outcomes – Technology like APC and MPC first allowing travelers to self segregate after claiming baggage and would meter passenger flow into the baggage area.

– Consolidated CBP Staffing into one area of the FIS. – Secondary Areas and Office Space will be adjacent to Primary.

– Allows CBP Officers to have the traveler and baggage in one place for decision making.

– Potentially can lead to more roving and increased enforcement.

– The CBP inspection process can be measured as one clear picture of the international arrivals process.

– Encourages airlines and airports to be timely with baggage delivery.

• Potential Challenges – Queuing space and distance between booths or podiums would need to be increased to accommodate travelers with baggage.

– Airlines may push back due to the pressure this layout would put onto baggage delivery.

– Significant baggage delivery delays may cause bottlenecks.

• Next Steps – Complete simulation modeling to prove the potential positive outcomes listed above.

– Continue working with willing private sector partners at Seattle and Ft. Lauderdale to incorporate concepts into their designs.

– Any new facilities or major reconstruction should be geared towards this concept as the Airport Technical Design Standard is updated.

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Mobile Passport Control

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Air Passenger Process Modernization Advance Passenger Information Data Process Flow 3

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CBP Pre-queues passenger biometrics from IDENT for arriving air manifests

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Document Validation

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Results transmitted to CBP Processing.

Exception processing occurs for travelers unable to be identified.

Travelers either sent to secondary or admitted.

Biometric 1:n search performed against manifests to identify and query travelers.

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Pre-Departure

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Traveler checks in, airline verifies identity/travel document, submits document validation to CBP, issues boarding pass and bag tag, data transmitted to APIS

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Arrival

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Gate Agent Scans Boarding Pass at international departure gate, verifies travel document

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Traveler boards plane, airline submits APIS closeout

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Passengers collect baggage, verify identity

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Traveler identity verified and travelers directed based on results.

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Travelers proceed to Primary for appropriate processing. Travelers either admitted or sent to secondary for further processing.

Passenger Process Flow

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Biometric Data Benefits

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Biometric Solution Components The 1-to-1 Facial Comparison Project uses biometrics (facial recognition) as a tool to assist Customs and Border Protection Officers (CBPOs) in confirming the identity of travelers entering the United States.

The standalone system consists of: • eDesktop camera • passport reader • touch-screen monitor and a keyboard

Touch Screen Monitor

Benefits:

Mini PIV Keyboard

• Isolate imposters who attempt to use legitimate U.S. ePassports to enter the country • Maximize the benefits of biometrics to secure an individual’s identity • Identify individuals who pose a threat to national security and public safety

eDesktop Camera Passport Reader

• Prevent imposters from entering the U.S. using a stolen, forged or illegally obtained passports.

Human observation does not have the detection abilities that technology can provide 10

Biometric Facial Comparison Concept of Operations • Currently deployed to John F. Kennedy International and Washington Dulles International Airport • The system compares the traveler to the photo contained in the ePassport chip that was provided by the passport owner as part of the passport application process • The in-scope travel population is: US citizens and first-time Visa Waiver Program (VWP) travelers ages 18 and above • 98% of travelers screened with this technology have obtained a high match confidence score of 50 or higher Match Confidence Score

CBP continues to explore biometric integration and expansion opportunities

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