ASU Enterprise Technology By the Numbers: Fall 2024

Enterprise Technology advances the dynamic digital ecosystem that drives how the ASU community learns, works and thrives.

Throughout the fall 2024 semester, Enterprise Technology continued to refine its approach to artificial intelligence (AI), powering our community's most impactful initiatives - from language bots that improve the accessibility of our narratives to hackathons that inspire students to harness AI to address large-scale societal challenges.

Our newsroom continues to highlight these inspiring efforts to transform the digital landscape and boost the effectiveness of our initiatives, whether in the classroom or the office. These efforts aim to improve learning, working and thriving at ASU and beyond.

Analyzing quantitative data semester by semester, By the Numbers highlights how Enterprise Technology fuels innovation at ASU and equips Sun Devils with the skills they need for tech-driven futures.

Learn

Enabling extraordinary learning experiences.

• 76,562: Online immersion population students taking courses on Canvas.

• 40,587: Visits to all Learning Experience website lx.asu.edu.

• 8,368: Support request covering all LX Environments (LMS).

• 3,902: Subscribers to ET LX newsletter.

• 2,110: LX Design workshop attendees.

• 1,798: Tech Hub clients served.

• 1,684: Number of classroom incidents/requests resolved

• 1,085: Participants in AI Innovation Challenge.

• 352: Projects completed in AI Innovation Challenge.

• 104: Number of classroom orientations completed.

Work

Empowering purposeful work and innovation.

• 82,938,714: Website sessions across all ASU enterprise sites.

• 76,833,191: Enterprise-wide emails sent via Salesforce Marketing Cloud.

• 54,299,480: Secure sign-in's to ASU web.

• 3,893,113: ASU total call minutes (Avaya, Zoom).

• 1,661,309: Unique active community members in My ASU.

• 842,776: Slack messages sent weekly.

• 458,433: Prospective degree-seeking student engagements in Salesforce.

• 294,078: Experience Center contact volume

• 108,640: Community members using the ASU Mobile App.

• 98,722: Atlassian comments by active community members.

• 75,901: ZOOM Phone Enterprise SMS/text messages.

• 68,082: Total Analytics Portal sessions.

• 3,191: Current Atlassian active community members

• 2,244: SPAM calls blocked.

• 1,055: Security incidents escalated and remediated.

• 27: Number of Enterprise-wide projects that went live.

• 3 hours and 33 minutes: Average priority incident resolution time by Operations Center.

• 56 minutes: Median security event investigation and triage duration.

Thrive

Building community, culture and connection.

• 284,988: Visits to ai.asu.edu since launch.

• 217,233: Visits to tech.asu.edu.

• 3,237: Produced event participants

• 326: ServiceNow requests processed.

• 231: Colleagues celebrating workiversaries.

• 78: Colleagues participating in Culture Weavers.

• 28: Colleagues who started with us this semester.

• 12: Highly engaging events.

By the Numbers is published each semester by Arizona State University's Enterprise Technology Creative and Communications team.

Our team of storytellers and digital strategists is excited to showcase how technology is driving transformation at ASU.

Stay connected by visiting our newsroom at: tech.asu.edu/stories.