Online certification course in hospital front office management

Value Proposi on for the Candidate Become per nent for the post of: • Front Office Manager of a hospital, Diagnos c Centre, Hospital, Nursing Home etc.

• Hospitality Manager in a hospital • Front Office Opera ons Manager

Value Proposi on for Organiza on Generate in‐house resources with: • Good Leadership skills • Decision‐making • Develop good management prac ces and concepts • Compliance with Quality assurance at Front Office Desk

For Registration Call 0124-4546200, 0124-4009264 8800893636, 8800279462 For more details please visit us at www.astroninstitute.in ASTRON INSTITUTE OF SOCIAL SCIENCES Corporate Office : Surya Kiran Complex, Old Mehrauli Gurgaon Road, Gurgaon, Haryana(INDIA)-122001 Phone: +91-124-4546200, +91-124-4009264 Mobile :8800279462 E-mail : contact@astroninstitute.in Website www.astroninstitute.in

Online Certification Course

in Hospital Front Office Management

Accredited by

About AISS

Astron Ins tute of Social Sciences (AISS), an academic ver cal of Astron Hospital & Healthcare Consultants Pvt. Ltd. Gurgaon, is focused on the intensively growing fields of public and community health with emphasis on the underserved sec on of society at large. It envisions promo ng excellence in Healthcare, Research, Educa on, Training, Skill Building, Skill Enhancement and Consultancy Services. AISS with its Vision and Mission to contribute to the fulfilment of the Na onal Health Policy 2015 goals is working towards the development of healthcare workforce with specialised skills and knowledge.

Learning Objec ve

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To prepare individuals as more effec ve healthcare managers and supervisor To understand the role of organiza onal and human resource management To equip individuals with the ability to assess alterna ve management solu ons for healthcare related challenges To understand and apply the concepts of strategic planning and decision making in healthcare organiza ons To understand the NABH and other quality standards applicable to the front office To develop strong interpersonal skills

Why AISS? Course Content AISS has been accredited by Interna onal Accredita on Organiza on, USA and affiliated with credible organiza on like Healthcare Sector Skill Council, a non‐statutory body of Government of India and Associa on of healthcare Providers of India.

The Course content has been grouped in the following three terms of one month each: Term‐1: • Introduc on to Healthcare Industry • Management and its Basic Func ons

Course Overview Cer ficate course in Hospital Front Office Management offers a unique tle in the field of healthcare i.e. Front Office Manager. This cer ficate course has been specially tailored for Skill enhancement of front office managers in hospitals and presents a systema c approach by detailing front office procedures like admission and discharge. It prepares the candidates with thorough knowledge and skills of mee ng with pa ent expecta ons, hospital quality standards and roles and responsibili es of a manager. The course also examines various elements of effec ve front office management, paying par cular a en on to planning and evalua on of front office opera ons and human resource management.

The training provides innova ve planning ideas, understanding the hospital structure, preparing for mul tasking abili es to meet an effec ve and efficient environment in the hospital.

Term‐2: • Leadership and its Styles • Decision Making • Team Building and Team Work • Customer Rela onship Management

Eligibility Criteria • • • •

MBA/MHA BBA Graduates Basis knowledge of computers

Course Highlights

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C o u rs e Pe d a g o g y w h i c h i n c l u d e s We b i n a rs , E ‐ G ro u p s Work/Presenta on, Live Lectures by subject experts, student faculty chats, instant Messaging, blogs, Screen Shares, Project work Reference subject content through E‐Library Each block culmina ng into a qualifying assignment Credits based teaching outcomes for global applica on Program material developed by experts

Evalua on and Grading Evalua on will collate candidate performance based on assessments, comple on of project work, par cipa on in E‐group work, webinar, chats, usage of E‐Library and par cipa on in contact program. Grading will be done based on alphabe cal grade Point percentage

Cer fica on

Term‐3: • Human Resource Management • Budge ng • Quality, Pa ent Safety And Accredita on • Emergency Management

Successful candidates will be awarded a joint cer ficate by the Astron Ins tute of Social Sciences and Interna onal Accredita on Organiza on (IAO), USA.

Course Dura on

Who Can Join?

3 Months online course with 2 days contact program supported by expert faculty and exposure visit.

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Front office Execu ves Pa ent Care Officers Help Desk Officers Hospital Managers