MEET THE TEAM Business Support Team

The Business Support Team provides effective, flexible support to colleagues around the business with the aim to release capacity back to key delivering areas. The Facilitators co-ordinate and support collaborative working with colleagues, customers, and stakeholders.

Being a facilitator was my first full time role after university however I didn’t even know what Outlook was when I first started! Fast forward 5 years and I have been lucky enough to stay in the team and become the Business Support Team Lead. I help to organise tasks of the team, capacity, recruitment, advertisement, supplier and stakeholder management, wellbeing, expanding the services delivered in line with the business’s needs, performance management, development of the team and of course helping with the day to day roles and responsibilities. You can come to me for requests for support, big or small – I am always more than happy to help

I joined Aster in December 2018. In my role I support the team in day-today tasks such as the Operational Panels, identify individual and team development requirements, facilitate training within the team, provide feedback and coaching conversations, as well as support in training new starters up as seamlessly as possible.

Come to me for anything to do with Concur, Operational Panels, if you need a proof reader!

I first joined Aster in September 2017 starting in the contact Centre before moving to BST in January 2019. I support a number of meetings with minute support on a regular basis, manage the Purchase Orders for the IT Team, pick up and complete Service now requests of all variety daily, Complete the signing and sealing process and POA. I also support the Governance and Risk Director with general admin and tasks.

Come to me for anything to do with Concur and Signing and Sealing

I first joined Aster in November 2018 in the Contact Centre. I then joined BST in June 2021 on a secondment, becoming permanent in December 2022.

I support the CXP as well as STP meetings. I do a lot of work on Concur for PO raising & as credit card management. I also book a lot of train tickets and hotels, along with catering requests. Signing and sealing is a weekly role and I am regularly in Sarsen Court.

Contact Hollie for anything to do with Customer Experience Panel

I joined Aster in 2019 and joined BST in 2020. I have just taken 10 months on a secondment in the Sales and Marketing team, now back with BST to get stuck in again.

I minute for several meetings such as the Customer overview group, the Sub-contractor Operational Project Board and Sub-Contractor Update meeting. I also pick up invoices, book hotels and trains, arrange food for meetings and prepare and complete signing and sealing.

I joined Aster in 2017 working in the call centre. I left in 2019 and pursued a different job before returning to Aster in June 2021 in BST. My main job role is supporting the Group Investment & Assets Panel, I also support the monthly New Development Aftercare meeting as well as the quarterly Monarch meeting. My daily job role consists of transport and hotel bookings, invoice and credit card management, catering and venue bookings and singing and sealing.

Come to me for any Group Investment & Assets Panel queries.

Julie Griffin will be starting on the 1st March 2023 who will be replacing Flo’s permanent position within the team.

Julie will be responsible for the support of the Group Health and Safety Panel as well as helping to manage our Service Now area, Signing and Sealing duties and SARS.