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Counties receive Digital Transformation Awards
Top left: Faulkner County officials and employees turned out to honor Faulkner County Circuit Clerk Crystal Taylor, whose office received two honorable mentions in the Efficiency & Digital Pioneer category, and Faulkner County Tax Collector Sherry Koonce, whose office received a Citizen Service honorable mention. Top right: Gov. Asa Hutchinson poses with Washington County Assessor Russell Hill, whose office was a finalist for the Governor’s Digital Transformation Award and received two honorable mentions in the Citizen & Business Service category and earned one Efficiency & Digital Pioneer honorable mention. Bottom left: Pictured are Saline County Clerk Doug Curtis, Gov. Hutchinson, Saline County Clerk’s office Public Information Officer Trevor Villines and State Rep. Andy Davis. The Saline County clerk’s office received honorable mentions for its launch of social media accounts and “Checkmark” eNewsletter. Bottom right: Deputy Pulaski County Treasurer Bentley Hovis, Pulaski County Treasurer/Collector Debra Buckner and Information Network of Arkansas Director Bob Sanders pose with the Governor. The Pulaski County Treasurer’s office collected an honorable mention in the Citizen Service & Digital Pioneer Awards for its digital property tax collections.
Counties receive Digital Transformation honors from INA
The Information Network of Arkansas (INA) honored the winners of its inaugural Arkansas Digital Transformation Awards in a Sept. 14 ceremony in Little Rock.
“The work you have done has saved the state millions of dollars, eliminated countless sheets of paper, and multiplied the capacity of our workforce — all while providing better and faster service to citizens,” Secretary of State and INA Board Chairman Mark Martin said at the awards ceremony.
The awards recognize the achievements of Arkansas government offices at the state and local levels that have used technology to drive innovation and make positive, measurable changes in the state, according to a news release.
Among those honored were Washington County Assessor Russell Hill, who received a Governor’s Digital Transformation Award for his office’s overall digital transformation efforts, which offered real-time delivery of property data, supported and accelerated local business growth, and cut the delay of business
data delivery by up to seven days.
Hill’s office also received three honorable mentions for other digital efforts, including daily online internal real property updates, DataScout OneMap/RealTime GIS map sharing, and online assessment of business personal property.
In addition, the offices of Faulkner County Circuit Clerk Crystal Taylor, Faulkner County Collector Sherry Koonce, Pulaski County Treasurer Debra Buckner, and Saline County Clerk Doug Curtis were recognized with honorable mentions for their efforts to make various processes more efficient by using digital technology.
The Faulkner County Circuit Clerk’s office received recognition for a copy machine accounting system that resulted in a 360 percent increase in printer fund collections and for replacing paper files with Adobe Acrobat Reader, which saves staff at least 24 hours of labor per year.
The Faulkner County Collector’s office was recognized for installing INA credit card readers.The new and convenient payment option is used by more than 1,800 taxpayers.
The Pulaski County Treasurer’s office received a nod for their digital property tax collections. Pulaski County was the first county in the state to officer mobile payments and digital notifications for tax statements, resulting in an increaseof online payments by 20 percent annually.
Finally, Saline County Clerk Doug Curtis and his public information coordinator, Trevor Villines, were lauded for the launch of their social media accounts and their “Checkmark” e-newsletter. These tools allow the office to bring election information to voters through multiple channels.
INA opened the awards program for nominations in June from all state and local government offices. More than 20 government offices entered 31 nominations, which were evaluated by the INA board, the Secretary of State, the chief technology officer, the Department of Information Systems director, the chief transformation officer, and Gov. Asa Hutchinson.
The AAC will alert county officials when the nomination period opens for the 2018 Arkansas Digital Government Transformation Awards.
Washington County Assessor’s Office Governor’s Digital Transformation Award (finalist) Overall Digital Transformation Efforts • Lead the state in real time delivery of property data • Supports and accelerates local business growth • Cuts delay of business data delivery by up to 7 days
Washington County Assessor Citizen & Business Service Awards (honorable mention) Daily Online Internal Real Property Updates • Lead the state in real time delivery of property data • Supports and accelerates local business growth • Cuts delay of business data delivery by 7 days
Washington County Assessor Efficiency & Digital Pioneer Awards (honorable mention) DataScout OneMap / Real-time GIS Map Sharing • Enables real-time map data sharing with public and county offices, breaking down silos and reducing effort duplication • Empowers people to make faster and better-informed decisions about real estate transactions • Eliminates a cumbersome and time-consuming monthly data function, saving staff time
Washington County Assessor Citizen & Business Service Awards (honorable mention) Online Assessment of Business Personal Property • First county in the state to offer online assessments • Reduced need for in-person visits, saving residents 13,000+ hours • Saved roughly $8,000 in paper and postage costs • 20% adoption rate with 125% increase in usage over 5 years • 32% of all businesses assess online
Faulkner County Circuit Clerk Efficiency & Digital Pioneer Awards (honorable mention) Copy Machine Accounting System • Tracks number of copies to ensure accurate payment collections • Collect payments as paper is being printed, covering copy costs not received in the past • 360% increase in printer fund collections: $3,946 in 2016; projected $14,250 by end of 2017
Faulkner County Circuit Clerk Efficiency & Digital Pioneer Awards (honorable mention) Replacing Paper Files with Adobe Acrobat Reader • Saves over $1,500 per year in paper costs • Saves a minimum of 6,000 sheet of paper per year • Saves staff at least 24 hours of labor per year
Faulkner County Tax Collector Citizen Service Award (honorable mention) INA Credit Card Readers • New payment options and convenience for Faulkner County taxpayers • More than 1,800 taxpayers have used new payment methods • County has processed more than $307,000 in credit card tax collections • 10% increase in Delinquent Real Estate collection rate
Pulaski County Treasurer Citizen Service & Digital Pioneer Awards (honorable mention) Digital Property Tax Collections • Processed 291 K+ tax payments on web, mobile, Gov2Go, IVR and kiosks • Online payments increase by 20% each year • First county to offer mobile payment and digital notifications for tax statements • 96% citizen satisfaction rating for online property tax payments
Saline County Clerk Citizen Service, Efficiency & Digital Pioneer Awards (honorable mention) Launch of Social Media Accounts & “Checkmark” eNewsletter • Brings election information to voters through multiple channels • More than 700 social media followers • 1,840+ “Checkmark” subscribers
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