Discovery Booklet

Supporting Your Family's Foundation

Our Mission When Moving Isn’t An Option...TM We are committed to assist in honoring one’s wishes to stay at home and enrich the journey of aging with compassion, dignity & respect.

Proudly Supporting & Promoting

AMERICAN PARKINSON DISEASE ASSOCIATION

Missouri Alliance for

HOME CARE

Dear Family, We are delighted to extend a warm welcome to you from Assistance Home Care. It is a true privilege for our Team to be entrusted to play a part in your care. Both my wife Sally and I started Assistance Home Care to help people stay at home & support the Family Caregiver.

Our company was founded in honor of my mother-in-law, who we tragically lost to Alzheimer's, and in tribute to my wife Sally, who was her mom's primary caregiver for five years while raising our three children. It was through this personal experience that we came to understand the need for compassionate, dedicated, and high-quality home care.

It is this firsthand experience that guides our work every day and shapes our Mission and Core Values at Assistance Home Care.

Choosing a care provider and inviting people into your home is not an easy task, and we fully understand the importance of making a decision that feels right for you and your Family. We are deeply committed to exceeding your expectations and tailoring our services to your unique needs and personal circumstances.

Just as we navigated our own caregiving journey, we are committed to helping you navigate yours. We understand that caring for a loved one often means traversing new, sometimes challenging, territory. Our Team is committed to not only caring for your loved one but also supporting you, providing guidance and resources to ensure you feel confident and informed every step of the way.

Open and ongoing communication with our families is of utmost importance for a successful relationship. We are here for you, ready to listen, ready to care.

Thank you for entrusting us with this important responsibility.

We are committed to providing care that truly makes a meaningful difference for everyone involved.

Warm Regards, Allen & Sally Serfas Co-Founders of Assistance Home Care

Make it a Great Day! Our Team at Assistance Home Care is committed to exceeding our Client’s expectations by ensuring we provide care in alignment with one’s wishes for a Great Day.

Our Commitment to Our Clients It is at the core of our Mission that our Company provides support in meaningful ways and find opportunities that allow our Clients to be set up for success. Rest assured, our Clients are at the center of our Team's focus. Our commitment to making each and every day a Great Day start with setting and sharing goals, being curious to learn & engaged throughout the day in effort to share what works (and what doesn't) with all involved.

Our commitment to care is as ever-evolving as our Client's ever-changing care needs.

It all starts with 4 basic, yet critical principals.

Smile & Set up the Day for Success Listen & Learn Engage with Activities of Body & Mind Share What Works!

Our Commitment to You Our Service Pledge Our care services support the individual's choices and preferences to be in their own home to maintain their dignity and independence. Here at Assistance Home Care, we make a pledge to you and your Family to always provide a "Great Day". If at any point, while we are providing care to you or your loved one and you feel this pledge has not been met or you feel we did not do a wonderful job, please call us within 24 hours and allow us to make it right. In the words of our owner, we will simply ask,

What happened, and how can we make it better for tomorrow?

-Allen Serfas, President & Co-Founder

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Great Care Stays Connected Our client on-boarding process is designed to help establish expectations & goals for all involved. The key to a successful home care experience is great communication by all parties.

Coordination of Care Clients will select a primary point of contact (POC) for emergency & scheduling communications.

AHC will develop a customized Care Plan best suited for your loved one's care needs and goals.

AHC will maintain contact with the Client and/or POC to gather feedback to ensure that our care exceeds expectations.

We strive to build a mutually agreed on schedule, complete with your loved one’s Family Care Team within 30 days or less.

Did You Know?

Top 3 factors for home care success: Trained caregivers Great communication Reliable services (Source: Home Care Pulse)

Quality Assurance & Support At AHC, our primary objective is to continually enhance the quality of care we offer. We achieve this through regular Quality Assurance & Support Visits (QASV), which enables us to identify areas of improvement and optimize our services.

Within weeks of initiating care, we conduct an initial QASV to ensure we're on the right track.

Should any care needs change at any time, the Client or their point of contact (POC) should reach out to us, and we'll promptly update the Care Plan and inform the Care Team.

We value collaboration and teamwork, and are always willing and available to discuss & update one’s Care Plan with the Client/POC.

More Ways We'll Connect At AHC, we love showering our Clients with extra love on their special days! Whether it's a birthday, anniversary or any other milestone, we can’t wait to make it extra special.

Our Clients’ safety is our top priority, which is why we offer a free In-Home Safety Evaluation where we assess opportunities for enhanced & safe aging-in-place.

We care about your experience with us and are always looking for ways to improve. Expect a call from a 3rd party survey company, whose team conducts a phone survey every six months to ensure we are providing excellent care.

We believe every life story is unique and worth cherishing. That's why we offer our Clients the chance to capture their loved one’s ‘Life Story’ with our Lasting Legacies program at no cost!

What is Home Care?

Home care services ensure your well-being by providing non-medical assistance in the comfort of your own home. Trained Care Professionals can assist with various tasks such as mobility assistance, safety oversight, bathing, medication reminders, meal preparation and activities.

How is Home Care different than Home Health Care?

Home Care and Home Health services both take place at home, but differ in nature. Home Care is non-medical, providing assistance with daily tasks, while Home Health services are medical, requiring licensed healthcare professionals for speech therapy, physical therapy, occupational therapy, hospice & palliative care - each requiring a Physician’s order to initiate services.

When a person you care about needs care When a Family member or someone close to you requires home care, it can be challenging to know when the right time is and when they need "enough care" to begin receiving it.

You want to make sure that your loved one is receiving the best possible care and assistance.

Did you know that almost 90% of older adults wish to remain in their own homes as they age, according to a 2021 AARP survey?

However, there are some telltale signs that indicate it's time to consider home care.

Recent Falls

Assistance Home Care makes it possible to help honor and fulfill these wishes to remain at home with support from our Care Professionals.

Hospitalization

Personal Care

Cognitive Changes

Ultimately, the decision to start home care should be made in consultation with your loved one. By working together, you can ensure that your loved one receives the best possible care to maintain their health and independence for as long as possible.

Questions to Ask Home Care Providers Consider interviewing more than one home care agency to ensure you make the right choice.

You can use the chart below to ask the important questions and keep track of the answers.

Assistance

Home Care

Can I be a client of your company regardless of of weekly service hours? (i.e. no minimums)

Yes

Do you conduct regular home visits?

Yes

Are there back-ups in place for call offs?

Yes

Can you accommodate schedule changes? (i.e. increases or decrease in hours?)

Yes

Are all Care Professionals drug-screened, background-checked, bonded and insured?

Yes

Are your Care Professionals compensated within the top 25% of the home care industry?

Yes

Are you insured for accidents in the home?

Yes

Can I contact your agency 24/7/365 ?

Yes

Are your Care Plans updated as needs change or evolve over time? After a hospitalization?

Yes

Do you offer a family resources & training?

Yes

Can your agency start emergency services within 24 hours if needed?

Yes

Do you work with LTC insurance companies?

Do you provide daily logs & itemized invoices?

Yes

Do you provide annual training for caregivers?

12+ hours

Customer Review Rating on Google

4.9

Employee Review Rating on Indeed

4.8

Agency 2

Agency 3

Family Room Portal The Family Room is a secure and user-friendly platform that allows families to stay informed and connected with their loved ones' care providers. It provides real-time updates on the status of care, schedules, and important care log notes.

Moreover, the Family Room also offers a messaging feature, allowing families to communicate with their loved ones' Care Team from wherever they are! By utilizing this innovative tool, families can rest assured that their loved ones are receiving the highest quality of care and attention.

Real-time Care Logs Stay informed about your loved one's daily activities with real-time care logs & visit notes

Transparent Invoices 24/7 online, secure access to billing records and invoices

Convenient Schedule Viewing Keep tabs on your loved one’s schedule, appointments, & activities all in one convenient place

Seamless Communication Connect with your Care Management Team with ease through the secure message board feature

Engage in meaningful activities - body and mind Assist with getting up and around the home safely Provide personal assistance with toileting, bathing, dressing & grooming Prepare nutritious meals and encourage hydration Assist with medication reminders to minimize missed doses or mistakes Provide help with household chores, laundry and light housekeeping Transportation assistance to and from errands, medical appointments or special events

Our Services Providing ongoing care and assistance for someone you love is never easy. Give yourself a well-deserved break and the peace of mind knowing that your loved one is safe, happy and as independent as possible at home.

Assistance Home Care’s team of Care Professionals can help provide a great start to the day and throughout. Our trained and knowledgeable team is committed to brightening up each and every day and encouraging our clients to stay active and engaged in their favorite activities to help keep the mind and body fit.

Our Approach We are committed to educating families about the benefits of in home care and the various options that can provide the best support. We work with each family to develop a customized and flexible care plan to meet your unique needs and goals.

Best In Class Training & Support At Assistance Home Care, we believe in providing the best possible care for our Clients, and that starts with our Care Professionals. One way we ensure our Care Professionals are well-equipped to meet your unique needs is through our partnership with Care Academy, an industry- leading training platform.

Our Care Management Team, along with the Training Team, works closely to create customized training plans for our Care Professionals. This means they receive ongoing training that specifically addresses the changing care needs of their individual Clients.

This personalized approach helps our Care Professionals develop their skills, and also ensures they can provide the highest level of care and support.

Our partnership with Care Academy allows our Care Professionals to access a wide range of specialized training courses tailored to enhance their caregiving skills and expertise.

Some of the different types of courses our Care Professionals can be enrolled in include: Dementia Care Personal Care Techniques Neurological Conditions Stroke Transfer Techniques Hospice and Palliative Care Safety and Compliance Client-Centered Care Communication Skills Infection Control Medication Management

Our Trusted Hiring Process In order to join our Team at Assistance Home Care, candidates are required to meet a comprehensive set of standards that reflect our commitment to providing top-quality care.

These stringent criteria ensure that our Care Professionals are dedicated, qualified, and ready to uphold the highest standards of care.

Must demonstrate ability to live Assistance Home Care’s Core Values and support our Mission

Applicants are required to have a clean Federal, State and County Criminal Background Check

A 9-panel Pre-Employment Drug Screening & Random Screenings during employment

Must be registered on the Missouri Family Care Safety Registry with no infractions

Ability to demonstrate and work with technology appropriately within the context of care

Department of Motor Vehicle check to ensure a safe driving history and active license

Assess ability to demonstrate clear communication skills as well as proficient writing skills

Conduct a functional job-behavior assessment along with analysis and review from hiring team

Telephone interview, multiple face-to-face interviews and a final Orientation interview with owner

Consider This...

Assistance Home Care hires, on average, between 2%-4% of all of Care Professional applications we receive! (We’re that picky!)

At Assistance Home Care, we take our commitment to our Clients seriously. We are proud to be insured and bonded, allowing us to make a heartfelt promise to provide peace of mind with each and every one of our Clients.

Unlike independent contractors, all of our employees are W-2 employees, ensuring that we maintain the highest standards of care. When it comes to providing care for your loved ones, it's important to choose nothing but the best.

Taking Care of Our Care Professionals Happy Employees = Happy Clients!

Compensation Among highest compensation for local industry Ability to work up to 20 hours of overtime to combat the need for multiple employers 92% of Care Professionals receive their requested weekly hours to ensure their needs are met 100% of training hours are paid at hourly rate Compensated 'drive-time' pay between shifts when serving multiple clients within a day 100% of mileage expenses are paid directly to Care Professionals for vehicle upkeep and fuel

Rewards Employee Rewards program awarded based on Care Professionals’ performance & living our Core Values Employee Referral Rewards program bonuses available to Care Professionals for qualifying Client and employee referrals Holiday & Appreciation Events with office Team throughout the year

Recognition Named Top 10 Best Workplace in Aging Services

by Fortune with multi-year record During company-wide meetings, our Team shares "Mission Moments" which recognize an employee for an act that embodies our Mission Statement The Milestone Program celebrates company Care Professionals who reach 1, 3, 5, and 10-year milestones with personalized gifts to show recognition and appreciation

‘Care Pro of the Month Award’ recognizes a Care Professional who has demonstrated our Core Values or Mission in a special way Assistance Home Care partners with the Home Care Association of America to nominate our top Care Professionals for the National Caregiver of the Year award

Support 24/7/365 confidential counseling, resources, and crisis management are available through our Employee Assistance Program (EAP) Full time office staff support & coaching Quality Assurance & Support Visits from Care Management Team

Benefits Access to Health, Dental and Vision insurance for qualifying Care Pros and their families Flexible work environment allows Care Pros to work around the important parts of their lives

Exceptional communication & support by Office Team & Emergency After Hours service Annual employee experience survey followed by action plans to bring about positive change Great Place to Work certified workplace culture

Paid Time Off, Maternity/Parental Leave and Bereavement Leave available to all employees

Training

Internal growth opportunities within AHC starting with promotion to ‘Care Pro Select’

Access to In-Person continued education at our interactive Training Home & Training Centers

Uniforms & apparel provided at no cost to employees & Care Professionals

Industry leading platform Care Academy provides both Online and In-Person training modules for Care Professionals

Free access to TeleDoc, a telehealth triage service that provides 24/7/365 medical assistance for common illnesses such as colds and infections Employee discount program ranging from deals on tire & auto care to thousands of products, travel packages, and entertainment to all of our Care Professionals

Continued Education Bonus for completing the Certified Dementia Specialist program - available to all employees Certified Nursing Assistant scholarship bonus available to all employees

Care Professional Testimonial

4.7 Indeed

“I love working at Assistance Home Care. I have been with the company for almost 2 years. A typical work day at AHC is made up of a team of people checking in on you to make sure that you are fully equipped to start your day. AHC works to make sure that their caregivers are well taken care of and not just the clients that they serve.” Source: Indeed

Immersive, State of the Art

Training Home About the Home

Assistance Home Care has believed in the power of training & education since our foundation in 2011.

Many home care companies also focus on training.

You might come across companies using solely videos or having an on-site room for training purposes. While these are effective, our dream was to elevate one’s realistic training experience by going one step further. Thus, we purchased a home.

Featured Training Tools & Assistive Devices TERi TM Geriatric Mannequin

Monitoring & safety device demos

Fall prevention tools

Cognitive activities for Dementia

Hoyer lift, sit-to-stand lift, lift chair

Interactive companion pet dolls

transfer device demo & training

Grab bar placement recommendations

Home Safety tools & devices

Caregiving books & materials

Dementia cueing & orienting tools

Resource guide books for seniors

Aging-in-place tech devices

Kitchen safety devices

Assistive dining wares

Senior alarm system

Incontinence care products

... New products always being added!

Dedicated to our Care Professionals & Family Caregivers Our one-of-a-kind Training Home is equipped with the latest adaptive technology, devices and products, intentionally designed to empower our Care Professionals and Family Caregivers with the tools and skills to help their loved one age in place with confidence.

Schedule Your Visit!

If you're eager to learn more about these cutting-edge devices or even experience them firsthand, don't hesitate to reach out to us. We are here to guide you and provide training on proper techniques to ensure the utmost care for your loved ones.

Together, we can make the journey of caring for your loved smoother and provide the peace of mind that your Family needs and deserves. Schedule your Training Home visit today!

Aging In Place Online Shop Shop the latest in home safety & more!

Discover 100's of tested & trusted products, devices & books featured in our Training Home.

BED CANE RAIL WITH MOTION LIGHT & NON-SLIP HANDLE

CARE CANE - PORTABLE VEHICLE SUPPORT HANDLE AID

STANDER - EZ STAND-N-GO COUCH CANE MOBILITY AID

Category: Assistive - Mobility Devices

Category: Assistive - Mobility Devices

Category: Assistive - Mobility Devices

INTERACTIVE COMPANION CAT – DEMENTIA FRIENDLY

INTERACTIVE COMPANION DOG – DEMENTIA FRIENDLY

LEARNING TO SPEAK ALZHEIMER’S

BY JOANNE KOENIG KOSTE

Category: Companionship & Activity

Category: Companionship & Activity

Category: All

TRANQUILITY PREMIUM ADULT DISPOSABLE ALL THROUGH THE NIGHT BRIEFS (VARIOUS QTY)

INCONTINENCE PADS 36X36 (PACK OF 50)

REUSABLE QUICK DRY WASHABLE INCONTINENCE PADS (3 PACK)

Category: Incontinence Products

Category: Incontinence Products

Category: Incontinence Products

Products sold & distributed by Amazon. Provider may receive limited compensation through affiliate links.

AssistanceHomeCare.com/shop

SCAN & SHOP

4.9 Google

4.9 Caring.com

Client Testimonials At Assistance Home Care, we greatly appreciate our Clients' feedback and are proud to share a selection of reviews that highlight how we have assisted other families in keeping their loved ones safe and supported at home.

Posted by Jeff S

Dementia Care

★★★★★

Excellent experience working with Assistance Home Care to help care for my 93 year old mom. The entire Team from caregivers to the administrative Team is friendly, helpful and professional. Due to dementia, Mom has lived in our home for over five years. So grateful to Assistance Home Care for listening, understanding Mom’s needs and providing experienced caregivers. The caregivers were prompt, attentive and made Mom comfortable and happy. Communication was excellent and the billing process is easy. Many thanks to Chris, Jack, Kevin, Courtney, Sabrina, Ella and Jane. Totally recommend their resources, suggestions and support and would definitely call them again!

Posted by Sharon L

24/7 Care

★★★★★

Our family had to make a quick decision to hire a home health care company for our mother going on hospice for 24 hr care. We had been referred to AHC by two friends so we met with Madison and hired them. Every caregiver we had was so kind, compassionate and capable of caring for our mom. We couldn’t have asked for better. We felt like they were all trustworthy and easy to communicate with while also meeting our mom’s needs. Special shout out to our girls Carolon, Ngozi, Kay and Katrina. I would highly recommend AHC to care for your family member. You’ll them!

❤️

Posted by Lauren K

★★★★★

Stroke Care

My dad has used Assistance Home Care on and off for the past two and a half years following a major stroke. They have been extremely supportive, flexible, and kind throughout the entire experience. Without AHC my dad would not be able to continue living independently. I recommend them to anyone who needs partial/sporadic home care! They have worked with my ever-changing care schedule with no issue. Thanks AHC!!

Posted by Joanne B

★★★★★

Dementia Care

Assistance Home Care promptly & carefully selected & matched experienced, compatible Caregivers for our Mom who has Dementia. Our goal is to keep her in her own home. The caring, capable, attentive AHC Caregivers are assisting us to do so. We especially appreciate the same Caregivers assigned to our mom to ensure continuity of care.

Posted by Dorothy S

★★★★★

Reliability & Dependability

We've been very happy with the care we receive from AHC. AHC is the third agency we've used. The people in the office have taken the time to understand what we need, and even though we've been with the agency for a couple years, they still meet to check in every couple weeks. If we ever do have an issue with a caregiver, the managers take it seriously and fix the issue quickly. I can tell they really care about their Clients. We've used other agencies that have left us hanging with no care when a caregiver couldn't get to work. AHC has rapid-response staff for these emergencies. We've used them a few times, and they've been really good too. It means so much to know that even in emergencies, we're not forgotten.

Hospital-to-Home

Posted by Mark B

★★★★★

This company is great and become an extension of our family. AHC quickly provided caregivers to be with our Mother for 16 hours a day after a recent hospitalization. The in-home and office staff were all qualified and communicated well. They all followed the care plan and were flexible with daily priorities. I'm glad that I followed the hospital case manager's recommendation and contacted AHC. Posted by Antoinette R

★★★★★

Parkinson’s & Respite Care

We have been working with Assistance Home Care since May 2019. Caregivers with this organization have been visiting our home 6 days a week from 9am-5pm and assisting my husband who has advanced Parkinson's disease. We now have one main caregiver who is with us 6 days a week who has helped us greatly in the administration of my husband's day to day life and allowing me to be able to leave our home and do errands and classes and doctor's appointments, etc. ...

Assistance Home Care is extremely vigilant about all aspects of our home care and always there to help - no matter what! We are very fortunate to have discovered this organization.

★★★★★ Reviews across various Channels like Google, Caring.com,

Find our 600+ TrustIndex and more!

Referral Rewards Program A Referral From Your Family Can Truly Make a Difference!

The Assistance Home Care Referral Rewards program rewards existing Clients to refer their friends and Family to our services or employment opportunities.

Our Clients can choose to receive a $250 reward to be used towards their own services with Assistance Home Care, or donated to a charitable organization of their choosing!

Referral rewards is our way of recognizing and rewarding our existing Clients & Family members for their loyalty and support.

Referring others to Assistance Home Care can help others feel confident and secure in their decision to home care!

Let's face it, the cost of aging can be a lot. Our Referral Rewards program aims to help!

There is no limit to the number of Clients or Care Professionals a Client can refer to receive Referral Rewards.

Referral Rewards Eligibility & Terms Connect with your local Branch Team for complete Referral Rewards terms & eligibility.

Our Core Values I Taking Initiative at Every Opportunity R Responsibility & Reliability are the Foundation of our Great Team E Empathy Shines Through Our Actions & Our Person S Spreading Sunshine & Smiles Everywhere We Go P Providing Peace of Mind by being Present & Professional E Committed to Education to Better Serve Others & Ourselves C Communicate Clearly, Early and Often T Committed to a Place where Trust & Teamwork Rules

I am Committed to Respecting Myself, My Clients and My Teammates Each & Every Day!

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