Security Insider Magazine Vol. 27 Issue 2 April-June 2021

Vol.27 | Issue 2 | April–June 2021

THE MAGAZINE FOR SECURITY PROFESSIONALS

ASIAL AUSTRALIAN SECURITY CONFIDENCE INDEX 1 IN 3 AUSTRALIANS FEEL UNSAFE DURING DAYLIGHT HOURS To view the full report go to: www.asial.com.au/asci ASCI

y Securit Australian Index 2021 nce Confide Report March

Page 20

2021

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ited All

tion Lim

Associa

IN THIS ISSUE

© 2021

Rights

Reserved.

ASIAL SECURITY INDUSTRY LICENSING REPORT 2021

SECURITY THROUGH A COMMUNITY DEVELOPMENT LENS

WHY INSIST ON THE ASIAL SUBCONTRACTING CODE OF PRACTICE

Page 14

Page 24

Page 30

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Contents Vol.27 | Issue 2 | April–June 2021

ASIAL SECURITY LICENSING REPORT 2021

14 10 WE CANNOT IGNORE THE ELEPHANT IN THE ROOM

20

24

THE LUCKY COUNTRY DOESN’T FEEL LIKE THE “SAFE” COUNTRY

04 PRESIDENT’S MESSAGE 06 ASIAL SUPPORTS AUTOMATIC MUTUAL RECOGNITION

SECURITY THROUGH A COMMUNITY DEVELOPMENT LENS

30 WHY INSIST ON THE ASIAL SUBCONTRACTING CODE OF PRACTICE? 32 ASIAL MEMBER RECOGNITION PROGRAM

08 SECURITY 2021 EXHIBITION & CONFERENCE

33 ASIAL NEW MEMBER LISTING

28 BLEEDING ONE’S & ZEROS

34 ASIAL MONITORING CENTRE GRADING LISTING

ASIAL STRATEGIC PARTNERS

rsonal needs, er the relevant Product

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 3

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited

President’s Message

PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

This is my last President’s Message.

After many years as President, I have decided not to stand for re-election in this role as it is time for the next generation to stand-up and continue the successes that have been achieved.

I have volunteered my time to the Association for over 30-years initially as a member of the NSW and Electronics Sub-committees, then NSW Chairman, Director and finally President. Throughout those years it has been rewarding to see the Association’s growth. Since my early days when the Association operated from cramped rented offices concerned about making ends meet, I have seen ASIAL develop to the point where we own our building and have solid reserves that will take the Association into the future.

This has not happened by chance.

The Association is only where it is today because of the effort over the years, of its employees and the Directors I have followed and worked with.

Importantly, it is the passion the Directors have for the Industry and the desire to deliver quality services and representation to the Members that attracted me and others to the Board. It is essential to remember the Association is about its Members.

Members are the backbone of the Association and it is the Members that the Association serves.

The Association no longer relies on the receipt of membership fees as the only driver of revenue. ASIAL now has multiple revenue streams such as rental income, sponsorships, advertising, the Conference and Exhibition.

This benefits all Members because membership fees remain steady. In fact, there has only been one increase in the past 5-years.

The financial strength of the Association also allows the provision of heavily subsidised member services such as Employee relations advice, eLearning courses, Online Safe Workplace Management Systems and Alarm Monitoring Centre Grading to name a few.

At one point, the thought of governments, regulators and stakeholders outside the Security Industry seeking our input and

4 SEC U R IT Y IN S IDE R | A PRI L –JU NE 2021

advice was a “pipe dream”. But after sustained effort over decades, today they are regularly seeking our input and advice. From the outside, it may not be obvious that governments are taking on our advice, but they are. It must be remembered when dealing with government, change can sometimes come at glacial pace unless there are significant votes to be won or lost.

Last year, we were unable to hold the Exhibition & Conference and Awards night due to COVID- two major ASIAL events that brings all Security Industry stakeholders together “to let our hair down” and celebrate all things good about our Industry. However I am delighted to advise that the dates for 2021 are locked in and we will be celebrating this year. So, book your tickets early.

The Security Industry Awards started many years ago with award recipients being acknowledged at the dinner associated with the Exhibition and Conference. This has now grown to be an event in its own right and continues to grow with the inclusion of the internationally recognised Outstanding Security Performance Awards, OSPA’s and the Australian Security Medals Foundation Awards.

The past year has changed the world and it will be many years until we get back to the ways we knew. We have all been forced to be nimble and change to survive but what we do know is the Security Industry was in the forefront of working with Governments and others in delivering vital services. The eyes of many have been opened and our Industry is widely recognised for its professionalism, quality of service and unrivalled speed of deployment.

Finally, I thank all the Secretariat employees, Past Presidents and Directors I have worked with over my tenure in the Association. It has been a wonderful experience.

Kevin McDonald President

Editor Bryan de Caires Editorial Enquiries communications@asial.com.au Advertising Marketing Communications advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors Kurt Schulte-Schrepping, Ryan Kerseboom, and Chris Delaney.

Print + Distribution CMYKHub Pty Ltd Published quarterly Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission.

All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases can be emailed to: communications@ asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2021 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited.

Security Insider is a subscription-based publication, rates and further details can be found at www.asial.com.au.

NEXT ISSUE: JULY-SEPTEMBER 2021 Printed ISSN 1442-1720 Digital ISSN 2207-8282

Elevated Intelligence For a Smarter, Changed World The world and the security industry have changed forever. Integrating physical security controls with advanced technology is top of mind worldwide.

Increased demand for thermal imaging technology, touch-free biometrics and AI highlights just how essential security technology is to society. Public safety is at the forefront and security is more critical than ever.

This industry has and will continue to meet challenges head on at the Security Exhibition and Conference, demonstrating the development of a raft of new solutions to essential hardware and security needs.

Witness firsthand the developments that are changing how we respond to and analyse future information.

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SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 5

INDUST RY NE W S

ASIAL SUPPORTS Automatic Mutual Recognition

As the only Security Industry Association to lodge a submission to the exposure draft legislation regarding the proposed automatic mutual recognition of occupational registrations, ASIAL and draft Commonwealth legislation.

ASIAL’s submission fully supports the introduction of AMR. But as the only Security Industry association to lodge a submission, ASIAL also went to great lengths to emphasise that AMR is only one element of a much larger regulatory reform. Find a link to the submissions here www.asial.com.au/AMR

Despite some states indicating that they will seek exemption from the AMR Agreement, ASIAL has stepped up its campaign to support the Bill, which would cut red tape, reduce costs and boost efficiency for the Security Industry.

ASIAL continues to urge Ministers in all states and territories, the Federal Government and regulators nationwide to embrace the AMR Bill while also pushing for a consistent national regulatory framework for the Security Industry.

RAISING PROFESSIONAL STANDARDS AND TRANSPARENCY IN SUBCONTRACTING The ASIAL Code of Practice for Protective Security Services Subcontracting is an important initiative that seeks to raise professional standards, eliminate sham contracting and improve service delivery to customers. ASIAL will undertake a communications campaign to promote awareness of the Code among Members and users of protective security services.

The ASIAL Code of Practice for Protective Security Services Subcontracting is available at www.asial.com.au or you can request a copy by emailing security@asial.com.au.

ASIAL members have exclusive access to the checklists and templates referenced in the Code. (Members please ensure you are logged in to access the Appendices). These include: •

• •

•

Appendix 1: Employee vs Independent Contractor Checklist – a checklist to assist in determining whether an independent contractor is actually an employee; Appendix 2: Subcontractor Information Form - a template for capturing relevant information about subcontractors; Appendix 3: Recommended Terms to include – a form that sets out certain key details and information that may be preferable to include in the contract between the Prime (Head) contractor and the subcontractor; Appendix 4: Security Contractor Audit – a framework against which periodic audits can be conducted.

INTERNATIONAL SECURITY OFFICERS’ DAY International Security Officers’ Day on the 24th July will celebrate the contribution of Security Officers in keeping us safe.

You can participate in this initiative by: • Becoming a supporter of International Security Officers’ Day by promoting the day to your customers and staff.

• Thanking staff by organising a morning tea or visiting them on-site to say thank you.

6 SEC UR IT Y IN S IDE R | A PRI L – JU NE 2021

• Downloading the International Security Officers’ Day Thank You poster for distribution around your office or via your communications channels.

• Posting photos of your security officers being acknowledged to ASIAL’s Facebook page.

• Sharing the #thankyousecurityofficers on your social media network MORE INFORMATION www.asial.com.au/ISOD

ASIAL BOARD ELECTIONS The Australian Electoral Commission will shortly be sending out postal ballots for the ASIAL Board elections which were delayed due to COVID-19.

Date

Occurrence

6 May 2021

Postal Ballot Opens

3 June 2021

Postal Ballot Closes

Eligible Members are encouraged to complete and return their postal votes in accordance with the above schedule.

ASIAL Member Referral STRENGTH IN NUMBERS ASIAL’s membership has grown strongly over the past year with member referrals a key driver for this growth – so thank you for your support.

Each new member not only strengthens the Association and the security community, it also enables us to provide you with more benefits and services. So help grow your community and strengthen your Association by referring a prospective new member today.

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INDUST RY NE W S

SECURITY 2021 EXHIBITION & CONFERENCE Gala Dinner Sponsor

Registrations for the 2021 Security Exhibition & Conference will be open in May. Australia’s largest and most renowned Security Industry event will be held at the ICC Sydney July 21-23. For the first time, the event will be co-located with Integrate – Australia’s premier audio visual and integration exhibition.

Until June 30 upfront grants up to 50% of the costs associated with exhibiting at the Security Exhibition & Conference are available through the Australian Business Events Grants Program.

MORE INFORMATION: asial.com.au/Security2021

2021 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE AND OUTSTANDING SECURITY PERFORMANCE AWARDS Nomination criteria and award category information is now available for the 2021 Australian Security Industry Awards for Excellence. Winners will be announced at the Awards Dinner to be held on the 27th October 2021 at Doltone House, Hyde Park, Sydney.

Nominations open 1 July and close 31 August 2021.

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IR OMNIBUS BILL PASSED – New definition of Casual Employee On Monday March 22nd, the Federal Parliament passed a heavily depleted IR Omnibus Bill, bringing into law a new definition of a “casual” in order to reduce ambiguity and provide certainty for both employers and employees.

The new definition sets out the meaning of ‘casual employee’ and provisions for casual conversion. The definition and provisions are not simple and may give rise to more questions than answers.

ASIAL members have access to an information bulletin and podcast explaining what the changes mean for employers.

FIND OUT MORE: asial.com.au/IRomnibusbill

8 SEC UR IT Y IN S IDE R | A PRI L – JU NE 2021

The MC for the evening is Peter Berner, stand-up comedian, broadcaster, TV host, corporate speaker and entertainer.

ASIAL’s continuing role in cabling industry regulation

In a significant decision that reaffirms ASIAL’s important role in supporting the electronic security sector, the Australian Communications and Media Authority (ACMA) has announced continuing regulation of the cabling industry.

The decision follows close consultation with ASIAL who have advocated for continued regulation in the best interests of public safety and the industry. ASIAL is responsible for the issuance of 6,500 cabling registrations.

FIND OUT MORE: asial.com.au/news

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 9

SEC URIT Y F E AT URE

WE CANNOT IGNORE THE ELEPHANT IN THE ROOM The absence of national regulation standards for the Security Industry is a major stumbling block for Automatic Mutual Recognition.

After a long and strenuous campaign for Automatic Mutual Recognition (AMR), the Security Industry through ASIAL is continuing to push for governments across the country to adopt the recommendations in the AMR Agreement.

But many States have already indicated that they will seek exemptions on the grounds of public safety as they believe registration standards in other jurisdictions do not match their own.

Of course we must have AMR. But if it is going to work at its best, there must be an even playing field across the whole country. There must be national registration standards so that security operators can work seamlessly across borders.

The current requirement for individuals to hold multiple jurisdictional security licences to perform their day-to-day duties restricts labour mobility and creates unnecessary red tape and cost, particularly for providers in border areas and individuals operating nationally. For many years, ASIAL has campaigned for reform.

The efficacy of a Mutual Recognition Agreement (MRA) depends on each licensing jurisdiction taking a uniform and consistent approach to avoid any disparity in standards.

ASIAL has been pressing for national consistent regulatory standards for the security industry for nearly 20 years but state/territory governments are yet to embrace this approach - despite a resolution passed by the then Council of Australian Governments (COAG) in 2008 to agree to a national regulatory framework.

10 SEC U R IT Y IN S IDE R | A PRI L – JU NE 2021

In December 2020, ASIAL wrote to all government leaders and the Minister for Home Affairs, calling for: 1. nationally uniform and consistent security licensing eligibility requirements; 2. more effective regulatory enforcement and compliance; 3. more effective regulatory enforcement in the delivery of training; 4. action to prevent the abuse of individuals seeking employment through sham contracting arrangements; 5. greater transparency and efficacy in security procurement practices; 6. a co-regulatory approach to ensure improved outcomes for all stakeholders.

ASIAL has urged all the governments to get together and equip Australia with the best regulatory standards for the security industry. It is in everybody’s interests that we finally tackle this issue and get it right.

ASIAL has strongly supported a mechanism for licensed security personnel to work unrestricted across jurisdictions in its submission on the MRA. Irrespective of the outcome from the MRA, ASIAL will continue to press hard for the uniform regulatory standards for the entire industry Australia-wide.

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THE USE CASE FOR LOCATION TRACKING TECHNOLOGIES FOR SECURITY COMPANIES Whether your goal is stronger customer engagement, improved productivity or risk mitigation, you need accurate guard-tracking technology, like Lighthouse, a mobile workforce management solution from TEAM Software, that processes data in real-time. But, that’s easier said than done, especially when each job site is unique. When compared side by side, there are benefits to implementing different types of location tracking technologies.

•

GPS can be cost-effective and offer unlimited range but may be less accurate.

•

QR codes are highly accurate and accessible, but operate with a limited range.

•

RFID is highly accurate and secure but can also be costly and less accessible by a consumer or business.

•

NFC is highly accurate and secure but offers limited range.

•

WiFi offers a further range but is less secure and accurate than other options.

•

Bluetooth beacons are accessible and accurate but offer lower range and average security.

These comparisons may sound interesting, but what’s the value for you and your workforce? Essentially, it depends on your specific use case. Large-scale facilities like airports or shopping malls need drastically different solutions than separate job sites spread out across a city or region. For one security company, GPS and geo-fences can be leveraged to create digital perimeters

For one security company, GPS and geo-fences can be leveraged to create digital perimeters around properties so proof can be provided to clients that your guards are onsite for patrols

around properties so proof can be provided to clients that your guards are onsite for patrols when and where you promised them in your servicelevel agreements. Another company in need of visibility across facilities with multiple levels might be better served by Bluetooth beacons, which can key in on the exact location of your guards and combine that data with quality assurance audits to see if a sequence of checkpoints is being completed across a property. RFID, NFC and QR codes can be used to identify the exact location of a guard within a few feet, delivering high accountability across your contracts.

Your needs may drastically change by job site, but no matter what, location tracking technologies can integrate with your workforce management strategies to support an engaged and accountable workforce of guards, while delivering provable service to your customers.

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12 SEC UR IT Y IN S IDE R | A PRI L –JU NE 2021

Powerful Technology for Companies That Keep the World Safe and Secure

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Learn more in-person 21-23 July 2021, at the ASIAL Security Exhibition & Conference.

SEC URIT Y F E AT URE

ASIAL SECURITY INDUSTRY LICENSING REPORT 2021 The past year has been a challenging one for the country, with drought, floods and then COVID-19 which brought in its wake painful lockdowns and the first economic recession in Australia for nearly 30 years.

LICENCE NUMBERS AS AT 31 DECEMBER 2020 24,151 1,481

5,069

458

74

1,779

1,620

WA

17,953

37,435

VIC

531

SA

8,651

TAS

2,254

ACT

5,851

NSW

55,170

QLD

97

NT

2,061

INDIVIDUAL SECURITY LICENCE HOLDERS

SECURITY FIRM / MASTER LICENCE HOLDERS

153,256

11,108

T O TA L

T O TA L

14 SEC UR IT Y IN S IDE R | A PRI L – JU NE 2021

S E C URIT Y FE ATU RE

Throughout this time the security industry has continued to perform a vital frontline role in helping keep the community safe and secure. Security providers have demonstrated their resourcefulness and innovation in responding rapidly to changing customer needs. Whilst some sectors of the industry have been hit particularly hard by the COVID-19 pandemic, others have experienced strong demand.

The ASIAL Security Industry Licensing Report 2021 shows that whilst the number of Security Firm/Master Licence holders has remained steady, the total number of individual security licence holders increased 3.9% to 153,526 (up from 147,729 in 2019).

NSW accounted for 36% of all individual security licence holders nationally and 45.6% of all Security Firm/Master Licence holders. However, the ACT, Tasmania and West Australia also saw significant growth in individual licence numbers over the past year.

Whilst individual security licence numbers have grown, it is not known what proportion of these licence holders are currently working in the industry. As state and territory economies recover from the pandemic, the industry’s capacity and capability to meet increased customer demand will be tested.

In publishing this report ASIAL would like to acknowledge the support and data provided by each state and territory security industry regulator: •

ACT – Access Canberra

•

NSW – Security Licensing & Enforcement Directorate & NSW Police

•

NT - Department of Industry, Tourism and Trade

•

QLD – Office of Fair Trading

•

SA - Consumer and Business Services

•

TAS - Consumer Building and Occupational Services, Department of Justice

•

VIC – Licensing & Regulation Division, VIC Police

•

WA – Licensing Services, WA Police Continues over page >

STATE OF THE NATION Total Security Firm/Master Licences breakdown by state/territory

Total individual licence breakdown by state/territory TAS

TAS VIC

VIC 24.4%

WA

0.7%

5%

1620

1481

14.6%

13.3%

1779

89

16%

0.8%

NT

WA

NT 1.3%

531

QLD

QLD 15.7 %

74

SA

SA 5.6 %

1.5 %

NSW 36%

3.8 %

458 5069

4%

45.6%

NSW

ACT

ACT

11.7 %

Year on year movement of individual licences by jurisdiction 2953

3500 3000 2500 2000 1500

1135

1513

1000 500

466

96

0 -153

-500

-30

-183

-1000 ACT

NSW

NT

QLD

SA

TAS

VIC

WA

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 15

SEC URIT Y F E AT URE

Individual security licence holders 2021

NT

2,061

QLD

24,151

WA

17,953 SA

8,651

NSW

55,170 VIC

ACT

5,851

37,435 TOTAL

TAS

153,256

2,254

Security Firm / Master Licence holders 2021

NT

97

1,481

WA

1,779

QLD

SA

531 NSW

5,069 VIC

1,620 TOTAL

11,108

16 SEC U R IT Y IN S IDE R | A PRI L –JU NE 2021

ACT

458 TAS

74

S E C URIT Y FE ATU RE

NSW

ACT

2019

2020

Individual licence holders

53657

55170

1A

45013

46090

1B

1535

1577

1C

42703

43893

1D

643

612

64

1E

17469

20208

-

1722

1F

2170

2153

2A

1692

1755

-

130

2B

9980

11480

2C

10780

12552

2D

818

829

2019

2020

4716

5851

1A Patrol, guard, watch or protect property (including CIT)

-

5002

1B Act as a bodyguard

-

249

1C Act as a crowd controller

-

4237

1D Guard with a dog

-

1E Act as a monitoring centre operator 1FC Guard with a firearm for cash in transit

Individual licence holders

1FP Guard with a firearm for protecting property

-

2A Acts as a security consultant

-

271

2B Sell security equipment

-

569

New individual licence applications

7811

6537

2C Carry out surveys and inspections of security equipment

-

529

Individual licence cancellations/terminations

554

327

2D Give advice about security equipment

-

521

2019

2020

Master Licence holders

4924

5069

2E Install, maintain, monitor, repair or service security equipment

-

719

MA

966

1001

New individual licence applications

1309

1272

MB

2435

2580

MC

1005

990

54

2450

MD

344

323

2019

2020

ME

174

175

Master Licence holders

388

458

941

923

New Master Licence applications

80

78

New Master Licence applications

3

43

Master Licences cancellations/ terminations

109

62

2019

2020

24034

24151

5018

3703

25

11

Individual licences cancelled/ terminated

Master Licences cancelled/ terminated

47

QLD

NT 2019

2020

79

78

Security Officer and Crowd Controllers

1662

1764

New individual licence applications unrestricted

Security Officer only

224

219

New individual licence applications restricted

New individual licence applications

679

766

Individual licences refused

131

81

Individual licences cancelled/ terminated

Individual licences cancelled

225

123

648

584

2019

2020

2019

2020

Security Firm Licence holders

1437

1481

Security Firm Licence holders

89

97

New Company/Firm applications

247

198

46

34

New Security Firm Licence applications Security Firm licence refused

0 10

0 14

Crowd Controllers Licence only

Company/Firm licences expired

38

19

Individual licences

Security Firm licence cancelled

Continues over page >

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 17

SEC URIT Y F E AT URE

VIC

TAS

Individuals

2019

2020

Individuals

2019

2020

Individual licence holders

33138

32799

Individual licence holders

1788

2254

Crowd Controller, Security Guard

28701

28605

New individual licence applications

409

595

Security Guard

1202

1140

0

2

2019

2020

73

74

New Body Corporate applications

-

5

Body Corporate Cancellations

0

0

Individuals

2019

2020

2609

Individual licence holders

8681

8651

1319

1422

1217

1223

582

605

New individual licence applications Individual licences cancelled/ terminated

1018

1049

Security Firms

2019

2020

Security Firm Licence holders

523

531

New Security Firm applications

63

66

Security Firm licences cancelled/terminated

52

42

Bodyguard, Crowd Controller, Security Guard

1151

1072

Investigator

1006

971

Crowd Controller, Investigator, Security Guard

333

317

Crowd Controller

223

223

Private Security Trainer, Crowd Controller, Security Guard

157

146

Individual registration total

4480

4636

Security Equipment Installer, Security Advisor

2579

Security Equipment Installer Security Advisor New individual licence applications

Body Corporate Agents

15191 5245

(includes renewal applications)

315

174

Business Licences

2019

2020

Business Licence holders

836

810

Crowd Control, Security Guard

391

388

Security Guard

135

134

Investigator

99

98

Bodyguard, Crowd Control, Security Guard

66

66

Bodyguard, Crowd Control, Investigator, Security Guard

57

52

Crowd Control, Investigator, Security Guard

29

28

Private Security Trainer

27

19

Other

59

25

252

(includes renewal applications)

Individual licences cancelled/ suspended

Approved new Business Licence applications

Individual licences cancelled Agents

476

18 SEC UR IT Y IN S IDE R | A PRI L –JU NE 2021

SA

WA Individuals

2019

2020

Individual licence holders

15000

17953

4727

5941

(includes additional licence applications by individuals with an existing licence)

(includes additional licence applications by individuals with an existing licence)

134

89

Agents

2019

2020

Total number of Agent licence holders

1679

1779

Security Agent

1300

1371

Crowd Control Agent

209

231

Inquiry Agent

170

177

New Agent applications

197

206

New individual licence applications

Individual licences cancelled/ terminated

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 19

SEC URIT Y F E AT URE

THE LUCKY COUNTRY DOESN’T FEEL LIKE THE “SAFE” COUNTRY

More than half of Australians feel unsafe at night More than a third of Australians (36%) feel unsafe during daylight hours, rising to 53% after dark with cybercrime top of the list of national safety concerns.

That is the startling finding in the inaugural Australian Security Confidence Index (ASCI), study commissioned by the Australian Security Industry Association Ltd (ASIAL), to gauge how safe and secure Australians feel in various situations.

The study was designed to take the pulse of the population regarding personal and workplace safety and security. NielsenIQ was asked to help identify key issues of importance to the Security Industry and to help shape policy conversations with government in the areas of regulation and law.

The inaugural ASIAL ASCI study sends an important message to government and the Security Industry and ASIAL is calling for a national conversation about security.

NielsenIQ asked a representative sample of more than 1,600 Australians aged 18 plus to rate how safe they feel overall, and in a variety of settings such as using public transport, walking city streets, in their local neighbourhood, at home, work, school and online.

The study is timely because it comes a year into the world’s most severe pandemic in a century and at a time of heightened awareness of dangers in suburbia, cities, at home, at work, abroad and online. According to the Australian Security Confidence Index, Australia may be the “Lucky Country” and it may even be a happy country, but Australians do not necessarily feel that they live in a safe country.

Only 1 in 5 Australians feel very safe overall. While only 5% of Australians report feeling very unsafe, this is significantly higher among those aged 40-54, those living in Melbourne, the unemployed, in low-income households, and those who identify as being of Indian ethnic background.

New South Wales and the ACT residents are more likely than residents of other states to feel unsafe during daylight hours while people in South Australia and the Northern Territory are the most likely to feel unsafe at night.

More than half of Australians feel unsafe in situations at night with women feeling more vulnerable and some ethnic groups, such as people of Indian or Chinese origin, also feeling more exposed.

The activities Australians feel most unsafe doing during the day include using licensed taxis (15%), going to the cinema/theatre (15%) and using public transport (14%).

All activity is perceived as much more dangerous at night, with public transport jumping to 33%, being at local parks/sportsgrounds rising to 31% and walking in local streets up to 26%.

NSW/ACT scored highest in feeling unsafe during the day using taxis (16%), public transport (15%), going to restaurants and bars (12%), being around local educational institutions (12%) and being in their own home (4%).

Interestingly, while NSW/ACT topped the state league table for feeling unsafe using public transport during the day (15%), at night it dropped to 5th position (30%), behind SA/ NT (42%), VIC (37%), QLD and WA (both 33%).

People living in South Australia and the Northern Territory were most likely to feel unsafe during the day going to their local hospitals (12%) and medical centres (9%), walking local streets (10%) and in local shopping centres (9%) with feelings of being unsafe jumping significantly at night across the board.

The Melbourne CBD scored the highest feelings of being unsafe by day (12%) and by night (28%). Additionally, Victorians were the most likely to feel unsafe using their local airports both by day (14%) and by night (19%).

Queenslanders were more likely than residents of other states to feel unsafe using local parks and sportsgrounds during the day (8%), while West Australians feel safest in all contexts during the day.

Continues over page >

2 0 SEC U R IT Y IN S IDE R | JA NUA RY – M A RCH 2021

S E C URIT Y FE ATU RE

When do Australians feel unsafe?

36% During daylight hours As many as 1 in 3 feel unsafe going about their daily lives 15% Using licenced taxis 15% Going to cinemas/ theatres 14% Using public transport

53% During night-time hours Fear levels rise to over half when considering doing these activities at night 33% Using public transport 31% Being at local parks or sportsgrounds 26% Walking in your local streets

41% With their personal cyber and online security

41% Work-based situations

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 2 1

SEC URIT Y F E AT URE

Surprisingly, many Australians feel unsafe online (41%), with fears of cybercrime, identity theft and other cyber attacks while using online banking, chatting on social media or online shopping. Social media feels unsafe to a significant 21% of people in NSW and the ACT, 12% of Queenslanders are worried about online banking and more than a third (33%) of people in South Australia and the Northern Territory feel unsafe shopping online.

Shopping from Australian retailers was of least concern (8%), when compared to shopping from foreign (29%) and even global retailers like Amazon (14%). Almost one in five (19%) are concerned about using social media sites.

The key concerns around shopping from foreign retailers, global retailers and using social media, were consistent whether using personal or workplace IT. Across most situations except for shopping online from foreign retailers, safety concerns are higher when using company IT. Females and those aged 55+ are more likely to feel unsafe across most work-related situations, with females also over-indexing on being at their work premises at night, using work email for private conversations and browsing the internet at work.

Nationally, the top five areas of concern revealed by the ASCI study are: 1. Cyber attacks (24%) is significantly higher among those who work in a town or CBD. IT workers are equally as likely to fear cyber attacks, but more feel very safe. Regular internet users are also equally as likely to feel unsafe from the risk of cyber attacks.

2. Robbery (21%) is significantly higher among females, particularly 40-54 year-olds, the unemployed or employed part-time, semi-skilled workers and lower household income Australians.

3. Physical assault (19%) is significantly higher among females, 18-24 year-olds, particularly Females 18-24 and 40-54, the unemployed or employed part-time, semi-skilled workers, retail workers, lower income Australians, large families of 5 or more, or of Indian ethnicity.

4. Sexual assault (18%) is higher among females, 18-24 year-olds, particularly Females 18-54, those employed part-time, semi-skilled workers or in large families of five or more.

5. Terrorist attacks (15%) is higher for females, particularly 55+ year-olds, semi-skilled workers and Asians.

While not significantly higher, those living in SA/ NT are more likely than residents of other states to feel unsafe from cyber attacks (26%), terrorist attacks (19%), sexual (23%) and physical (25%) assaults. Victorians were more concerned than residents of other states about robbery (24%).

There are probably many reasons behind these findings, including recent events

2 2 SEC UR IT Y IN S IDE R | A PRI L –JU NE 2021

TOP 5 AREAS OF CONCERN

1.

Cyber attacks

2.

Robbery

3.

Physical assault

4.

Sexual assault

5.

Terrorist attacks

surrounding COVID-19, particularly in Victoria, dangers reported in the news including assaults on Indian foreign students, online crime, the phenomenon of trolling and cyber bullying, increased awareness of urban risks especially relating to women and children, terrorism news coverage and growing tensions between nations overseas.

Nevertheless, the findings reveal an abiding sense of threat in the minds of Australians who are often listed as among the happier people in the world in studies such as the United Nations’ World Happiness Report.

ASIAL Chief Executive Bryan de Caires said that the ASCI study sheds light on issues of great importance to the Security Industry. “We see incidents of reported crime trending downward nationally and yet this feeling of being unsafe persists. This presents the Security Industry with important challenges to contribute to the nation’s growing sense of safety and security and that’s why we have launched the Horizon 2025 project to get a grip on the most pressing security issues confronting Australia today”.

Mr de Caires said that the ASCI study also sends an important signal to all governments.

“Local, State/Territory and the Federal Government should take note that all of us deserve the right to feel safe and not have our lifestyles diminished. The opportunity here is to have a national conversation about security in Australia and it is crucial that all the governments work as a team towards national standards that will give Australians genuine safety and security but also the strong feeling of safety that they should have”.

In addition to the obvious emotional and mental health issues surrounding a feeling of being unsafe, there is also an economic factor to this issue because people who are concerned about exposure to dangers in city streets at night and online are less likely to spend their money in these settings.

“The nation confronts many important civic issues such as homelessness, health issues, mental health, pay parity, anti-discrimination and more. But safety and security affects all of us no matter our age, race, gender, location or economic circumstances,” Mr de Caires said.

The Security Industry plans to partner with NielsenIQ annually to deliver an updated Australian Security Confidence Index at the start of every year to monitor how secure Australians feel in all walks of life.

ASCI Australian Security Confidence Index 2021 Report March 2021 .

iation Limited All Rights

curity Industry Assoc

© 2021 Australian Se

Reserved.

A copy of the full Australian Security Confidence Index Report is available at: asial.com.au/asci

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SEC URIT Y F E AT URE

SECURITY THROUGH A COMMUNITY DEVELOPMENT LENS

By Kurt Schulte-Schrepping

24 SEC U R IT Y IN S IDE R | A PRI L –JU NE 2021

The security officer’s role has undoubtedly expanded in recent memory, with officers now required to share an increased burden of responsibility in managing the risks of today’s society.

This means a security officer could find themselves managing anything from an altercation in a pub to assisting in responding to a major terrorist attack, or being held responsible for quarantining individuals during a global pandemic. Still, the primary role of security is understood to be one of deterring, detecting and responding to incidents, with prevention of the causal human behaviours left to community policing, the medical fraternity, social and human services, and government departments. But, what expectations are on security services in remote communities when these fundamental support services are less accessible? This is the reality facing the Ayers Rock Resort Security Services team in the remote township of Yulara, 14km from Uluru in the geographic and spiritual heart of Australia.

Ayers Rock Resort is unique in its role as both a resort and a town. It offers guests and employees one of the most incredible life adventures with stunning sunsets, the power of Uluru and the ability to engage with Anangu, it’s Traditional Owners — all of which must be experienced to be truly appreciated. In peak tourist season, experiences such as these are why the town hosts 50,000 guests per month and houses 1,500 staff.

S E C URIT Y FE ATU RE

However, like all remote communities, we have our challenges. Yulara has a small medical clinic, a counselling service with two counsellors, and a police station with four police officers. The police are required to cover a beat with a 300 km radius and neither police, nor the counsellors or clinic operate 24-hours a day, leaving a significant emergency response and crisis management gap. Numerous studies show that the prevalence and severity of mental health related issues increase with remoteness as accessibility to services is severely limited.

In Yulara, the lack of 24-hour services requires that the security team (made up of 16 full-time security officers) act as the first responders to medical emergencies (e.g. snake-bites, heat exhaustion and heart attacks), anti-social behaviour (domestic disturbances, break and enters, and thefts), as well as social and emotional issues (self-harm, domestic violence and acute mental health episodes such as psychosis and suicide). Security officers not only have to manage these distressing circumstances, but also take on the complexities of managing multiple relationships that are part and parcel of working in a remote community. For example, a security officer could engage with an intoxicated, hostile, or suicidal individual at a private residence and the next day, bump into them at the only supermarket in town, be served by them in the resort’s café, or learn that they are the friend of one of their neighbours.

In peak tourist season, Yulara hosts

50,000 guests per month and houses

1,500 Staff

Navigating these multiple relationships can be extremely difficult and lead to an increased sense of social isolation as security officers often attempt to create healthy boundaries in their work and life by avoiding public or social encounters. The company, too, has to navigate multiple relationships in the form of disciplining ‘out-of-work’ incidents through human resources processes. This can lead to reduced employment tenures and ultimately can be very costly for the company in staff turn-over. In short, for all residents of Yulara, work and home life are intrinsically linked. All residents are employees of Voyages or share a relationship with Voyages (as a family member of an employee, or a business partner). Failure to acknowledge the complex reality of multiple relationships and the stressors inherent in managing them can have dire consequences, from the most personal experiences to the most systemic processes.

In this context, like other tourist destinations or mining sites, the remote community’s existence is entirely dependent on the industry in the region – without that industry operating, the town would cease to exist.

Thus, the for-profit enterprise occupying our location has an obligation to shape a community that mirrors the organisation’s cultural values in its commercial capacity and provides opportunities for the kinds of healthy community connection, fulfilment, and growth found in larger communities and urban settings.

Continues over page >

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 2 5

SEC URIT Y F E AT URE

In 2017, Voyages Ayers Rock Resort senior management recognised the need for creating strong community development frameworks and response mechanisms to address the negative behaviours that had been manifesting (and intensified by the multiple relationships, as just described) at the time. The result?

Increased staff retention, improved morale, increased job satisfaction and a 60% reduction in reportable incidents that required security intervention. There was also a significant increase in the positivity of which the security team were viewed (20% up in the first 12 months). Shifting the paradigm from security as a response mechanism, to security as a vital aspect of an engaged community focused on relationship building, positive interaction and education – in other words, shifting the paradigm to security through a community development lens – has been vital in achieving these results.

After seeking feedback from the community on their safety and security concerns, the team identified several of the causal variables responsible for the problems they were managing. Some of these included: alcohol-related misbehaviour, a shortage of out of work activities, lack of access to counselling and mental health services, socio-cultural factors exacerbated by confined living arrangements, inadequate cultural competency and a lack of consequences for anti-social behaviours that are detrimental to the amenity of the community. The results exposed the necessity for a broad spectrum of stakeholders from all business units to engage more deeply with community development and wellbeing, thereby removing the onus from security to manage these issues alone.

Importantly, the process of developing good community members begins with robust recruitment and on-boarding. Equally, removing residents who make a harmful contribution to the community requires that security officers are supported by a robust Human Resources process that reinforces the organisation’s goals. It is not enough to attract employees who are good at their role within the business; we must also attract employees who will occupy a constructive position within the community.

The Voyages Ayers Rock Resort Security Services team mirrors the role of many community policing units. It is a role above and beyond the regular call of duty for a security officer. Educating officers that fostering mutual trust with the community by increasing noncrisis contact through more general social interactions like at the gym, bar, wet mess or actively supporting (or initiating) organised community activities encourages cooperation toward shared challenges. For Security Officers, regular training must be provided. Unlike a chef who has the opportunity to practice cooking a steak every day, a security officer may only deploy their skillset in its full capacity once every six months. Not only will the officer be unprepared to handle an incident appropriately, but they may also lack the confidence to address an emerging issue. It is incumbent on the organisation to see officers receive regular and contextually appropriate training. When security officers know the powerful function of this framework and are empowered to operate creatively and innovatively, the results are astounding.

The security officer’s expanded role is here to stay. As an industry, we must look beyond the conventional wisdom (and perception) of the role of the security officer. Indeed, looking at security as an issue of community safety and community development will unlock significant intellectual capital, assist in filling the human services deficit that exists in remote locations and encourage more people to undertake positive life experiences, like the one I have had the privilege of coming to know, living alongside the world’s oldest living culture.

Navigating these multiple relationships can be extremely difficult and lead to an increased sense of social isolation as security officers often attempt to create healthy boundaries in their work and life by avoiding public or social encounters.

About the Author Kurt is currently the General Manager Community Safety and Wellbeing at Voyages Ayers Rock Resort at Uluru in the Northern Territory and is an Associate Fellow of ASIAL having been in the security industry for almost 15 years. He has Bachelors degree majoring in Security, Terrorism and Counter Terrorism, a Diploma of Security and Risk Management, a Graduate Diploma in Strategic Leadership and half way through a Master of Security and Strategy and also in the process of obtaining a Graduate Diploma of Management (training). Kurt has also sat on the board of Safe Night Out Precincts, liquor accords (current), is currently on the board of the Neighbourhood Watch Northern Territory and is a specialist in community safety and security, especially related the relationship of the work/ life balance in remote settings.

2 6 SEC U R IT Y IN S IDE R | A PRI L –JU NE 2021

I NDUST RY NE W S

ASIAL’s Security Insider Podcast Series The ASIAL Security Insider Podcast series explores some of the issues and challenges facing the security industry.

EPISODE 42

EPISODE 45

How To Achieve Positive Security Outcomes

Understanding The Changes To Casual Employment Laws

Alex Webling discusses ways security managers and departments can use the science of behavioural economics to drive positive security outcomes.

EPISODE 43 How will the Proposed Automatic Mutual Recognition Act Impact Security?

Bryan de Caires, CEO of the Australian Security Industry Association Limited (ASIAL), and Peter Johnson, Compliance & Regulatory Affair Advisor at ASIAL, discuss the proposed Automatic Mutual Recognition Act. What is it? How will it work and will this finally mean we will get mutual recognition of licensing for the security industry?

Chris Delaney, the Industrial Relations advisor at ASIAL talks about the recent changes made to laws around the employment of casual workers. What are the changes, how do they impact employers and employees, and what do business owners need to understand.

EPISODE 46 Introducing The New ASIAL Code Of Practice for Protective Security Services Subcontracting Chris Delaney, the Industrial Relations Advisor at ASIAL talks about ASIAL’s new Code of Practice for Subcontracting. Who does it affect, what does it cover and what does it mean for the security industry?

EPISODE 44 Horizon Report 2025 Dr. Gavriel Schneider, Director of Risk 2 Solution and lead researcher with the Australian Security Research Centre about Horizon 2025 – discusses a major initiative to identify future industry challenges, trends and opportunities. The Australian Security Research Centre has been engaged by ASIAL to undertake the project.

Visit www.asial.com.au/asialpodcasts Subscribe on

Apple Podcasts

SEC URIT Y F E AT URE

In the modern world we all cohabit security can often be considered the obligation of governments, corporations, legal institutions/law enforcement, and so on to provide.

Certainly, in the progressive liberal democratic world, the sense that our governments etcetera provide the safety net that saves us after all else has failed seems to have become synonymous with what such governments and institutions want us to believe however, such safety nets can come with a potentially sinister, and somewhat concealed price! While I have no doubt that significant protections are enshrined in law, ethics and common current practice, I consider the exponential growth in available data and previously personal information to be a menacing concern to our collective freedoms that we all progressively appear to surrender with little or no resistance. Complacency mixed with a generous perception that “it could never happen here” has steadily allowed our data to be bled out to complicit receptacles of information that lay in wait, seldom with any realisation regarding what this could ultimately mean for us as apparently free individuals with an impenetrable right to choose.

While the relationship between security and freedom may seem tenuous and somewhat ambiguous, there are robust indications that perceived and/or actual freedoms correspond to greater personal security and a better sense of overall wellbeing. Obviously, the term freedom can have a very broad set of interpretations and connotations in association with how the term is applied but I believe even the most general concept of freedom must

remain inseparable from any genuine pursuit towards security. In the rush for convenience and keeping up, often under the guise of free expression and individual liberty, many of us tend to assume the security aspects of our informational interactions have been catered for, but it’s complicated!

Any digital device that has internet connectivity including but certainly not limited to your smart phone, your desktop/laptop, your smart TV, your smart fridge, your Google assistant including purchases processed via credit cards, debit cards, points membership accounts & literally any device that inputs data (no matter how seemingly innocuous) can potentially be used to profile you. To many of you, this will come as no great surprise no doubt but it is the ever so subtle increments of diminishing discretion and privacy that constitute a serious ongoing security concern that can even fly under the radar of the wellintentioned legislative safeguards that

we expect from our liberal institutions.

At this point, I must emphasise that I do not intend to be perceived as any kind of agent of disestablishment or paranoid anti-technologist; I consider the internet, amongst many of the devices that harness its power, to be a truly revolutionary resource that is propelling human development forward in leaps and bounds. This said however, anything with such power that can and has been engaged for noble causes has also been exploited for lesser or arguably, evil causes!

Unfortunately, the internet lends itself to such behaviours, as the moderating effect of societal norms can be entirely disregarded under the pretence of anonymity the internet can sometimes appear to offer.

In part as a result of the incredible pace the IoT (Internet of Things) has developed and also as a consequence of a less than prolific deep understanding from the great majority of its users, the ordinary

BLEEDING ONEs & ZEROs

By Ryan Kerseboom, Business Services Manager & Security Risk Consultant, Allied Security Management

2 8 SEC UR IT Y IN S IDE R | A PRI L –JU NE 2021

S E C URIT Y FE ATU RE

public have largely been left at the mercy of those who “administrate” this digital realm. Naturally, it would not be implausible to assert that this lack of deep understanding extends to those who propose laws intended to restrain unlawful digital conduct in the midst of an environment of unprecedented ethical and legal norms that are, largely, yet to become established.

In terms of being an unfettered resource to enlighten the people of the world with little regard for the individual laws of each sovereign nation, the internet is a game changer. There is an exponentially growing list of examples like Chinese/ North Korean controls, Arab Springs media and recently the COVID-19 disinformation/information campaigns that exemplify the enormous potential the internet has to influence large numbers of people to act in a manner that is very likely to be contrary to how governments or authorities would want them to. It must be surmised that those with the ability to manipulate and control the data flowing over the net have extraordinary power at their disposal with a very real capability to change, or fraudulently bias the course of global progress amongst other more time sensitive objectives.

So, you may ask, what can one individual do? The pervasive reach and ongoing dependence on the internet is far too great for any one person to make any significant impact on how such technologies may be negatively impacting our freedoms, correct?

In fairness, this is a sentiment I have encountered repeatedly in discussion with industry colleagues, friends and family time and again and have also been guilty of myself more often than I care to admit. Short of becoming a relative expert in internet security and its potential to infringe on our privacy, I advocate an inquisitive “why” approach that encourages us to ask specifically why certain programmes/apps need access to our photos or microphone, or why certain personal information is required to sign up for example. Such

an approach would then lead us to further enquiries like, who owns the data stored on your cloud service and what cybersecurity arrangements are in place or who in your organisation or indeed, outside of your organisation has access to data stored on your cloud service. Such an approach will allow us to make informed choices regarding the internet services we use and if enough individuals opt for the alternative, market forces will ensure the services will then, fall into line.

The approach previously suggested can and should also be employed to ensure governments are held accountable for the information they collect, withhold and store (on our behalf, in a democracy) so our right to privacy is not infringed, at least not without a genuine democratically agreed mandate. All manner of data can be digitally linked to produce a relatively clear profile of exactly who we are and what we do. From explicit financial information, family status, driving records (including toll use), telephone records (including meta data), transaction information – with the sole exclusion of cash transactions (which may still provide circumstantial evidence if the cash was sourced from a bank or cash point) to what we may consider inconsequential data like brand loyalty or market choices for example. Furthermore, I have not even begun to refer to the progressive digitisation of our DNA and medical data that is in every way, who we are!

Of course, it can in many, perhaps even in most cases be argued that such information is not collected or certainly not linked to other sources of information to build the previously suggested profile however, the capability exists, if legally, only through the courts as a result of criminal and/ or security related investigation/preemptive action. In discussion, this is the point I repeatedly hear the phrase “that’s fine, I don’t have anything to hide” which is fine, right now, but this data doesn’t stop being collected or produced and it parallels nearly

everything that we do with far greater resolution than most of us realise!

For the sake of security, especially security aligned to our modern liberal democratic perception of freedom and individuality, we all need to continually ask why, where, how, who and to a lesser degree when, of these data processes. Circumstances and norms change over time and there is no assurance that what we do legally, ethically and innocently today does not become illegal, immoral and evil tomorrow. To elucidate the point, think about how issues like gay marriage, abortion, pornography, female voting rights (amongst other rights), firearms ownership, euthanasia, working conditions, freedom of the press and freedom of religion have evolved over time, in some cases relatively recent time. Your democratically ensured right to take your position on any such issue applies now, but what happens in the wake of significant political change or religious upheaval or changing ethical norms tomorrow? What does your stream of unconsciously produced data say about you when such data suggests you are no longer part of the accepted norm?

As a result of the word limit restrictions for this article, I nearly opted to delay publication until I was allowed more generous exposure however, upon drafting the article I have come to realise that no allowable word limit would suffice. This is a profoundly complex topic with no straightforward solutions, and it only grows more complex as each second passes! At a time-critical minimum, we each should engage a personal and sceptical security commitment to our own data because at this moment, we still have some individual and hence collective power to actually choose or demand how our data is collected and used. Unfortunately, at the very same moment it is apparent to me that we are already very deeply entrenched in an illiberal dependency that may not be reversible.

About the Author: Ryan Kerseboom Business Services Manager & Security Risk Consultant Allied Security Management Ryan has a Double Masters Degree in Policing, Intelligence & Counter-terrorism + International Security and a Bachelor Degree of Security, Terrorism & Counter-terrorism and has worked in the government and private security sector for around 15 years. With a unique insight acquired from academic vigour and diverse practical exposure alike, Ryan is capable of integrating the knowledge and skills from both approaches simultaneously. Ryan maintains an inspired and consultative mindset regarding the current dynamics of the security environment in Australia and beyond, with an eclectic appreciation for the extensive considerations of any security.

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 2 9

INDUST RIAL RE L ATI ON S

WHY INSIST ON THE ASIAL SUBCONTRACTING CODE OF PRACTICE?

By Chris Delaney

The problem of unsustainable rates in the Security Industry runs from the top of the Supply Chain through to the Security Officer providing the service. ASIAL has developed the Subcontracting Code of Practice as one tool that will help fix it.

The top of the supply chain – whether it’s Local, State or Federal Government or Facilities Management Companies or businesses - often puts pressure on private security providers to “sharpen their pencils” – a euphemism for dropping the price (and usually to unsustainable levels).

The justification is often that the client is seeking “value for money” – another euphemism, this time meaning “lowest possible price”. Some customers don’t know or even try to know what a reasonable or sustainable price should be.

Some time ago we wrote about the cost of providing a security officer and the responsibilities of end users under s550 of the Fair Work Act 2009 (the Act). A revised schedule appears below.

Level 1 Security Guard working a 24/7 Roster at 1 July 2019 (1 weekend a month)

Hourly rate

Base Rate + Penalties

$31.55

Annual Leave, Personal Leave, Long Service Leave, Superannuation, Payroll Tax, Worker’s Compensation, Various Insurances and Indemnities, Administration

$10.00

Average Cost of providing the service

$41.55

Penalty rates apply to Security guards. Saturdays at time and a half ($33.42), Sundays double time ($44.56), and Public Holidays double time and a half ($55.70) – for a Level 1 Guard. Most are level 2 or above. Casuals get an extra 25%.

NB The above costs are before the security provider can apply a reasonable profit margin.

30 SEC U R IT Y IN S IDE R | A PRI L – JU NE 2021

It is incumbent on clients to ensure that private security providers are compliant with all legal requirements. And merely asking the provider to declare that they are compliant is not sufficient.

ASIAL recommends that clients seek hard proof of compliance either by audit or third party accreditation.

One issue of concern lies with the use by the private security provider of subcontractors to carry out the work.

While this can be a genuine business model in some instances, there are dangers of which clients should be mindful, especially when the suncontractor is an independent contractor.

Much has been written about wage theft and exploitation of workers. It is paramount that clients become familiar with the composition of the security providers workforce. One group open to exploitation is the “independent contractor” often called an “ABN holder”.

There are significant contrasting features between a person who is an employee and an independent contractor.

An employee is in a relationship of personal service. An independent contractor is a business person.

Many people who are appointed as contractors are not really in business or truly independent, but rather are dependent on a principal.

More often than not, in the protective services sector of the security industry, ABN holders do not reflect the characteristics of a bona fide business owner. Often the work is carried out personally, rates are not negotiable, there is no commercial risk for the ABN holder and they cannot substitute another to carry out the work. They work when and where they are directed, have no tools or equipment and cannot create goodwill.

IN DUS T RIA L RE L ATIO NS

AREAS OF EXPOSURE • • • • • •

Underpayment of Wages, Annual Leave etc.

Underpayment of Superannuation Failure to provide Worker’s Compensation Cover Avoidance of Income Tax Avoidance of Payroll Tax Heavy fines for each breach of the Fair Work Act 2009 and/or the Award.

These relationships are at risk of being deemed employer/ employee, expose the security provider and the client (under s550 of the Act) to back pay, costs and fines.

ASIAL recommends proceeding with caution in arrangements that include the use of independent contractors providing security services to prime contractors in the protective services sector.

As a way of dealing with this issue and subcontracting in general, ASIAL is implementing The ASIAL Subcontracting Code of Practice (the CoP).

Commencing on 1 July 2021 the CoP is an important initiative that provides best practice guidance on the use of subcontractors in the protective security services sector.

The Code aims to raise professional standards, eliminate sham contracting and improve service delivery to customers.

The Code applies to and must be adhered to by ASIAL Members operating in the protective security services sector.

ASIAL members will have exclusive access to the checklists and tools referenced in the Code. These include: •

Appendix 1: Employee vs Independent Contractor Checklist – a checklist to assist in determining whether an independent contractor is actually an employee;

•

Appendix 2: Subcontractor Information Form - a template for capturing relevant information about subcontractors;

•

Appendix 3: Recommended Terms – a checklist that sets out key details and information that may be preferable to include in the contract between the Prime (Head) contractor and the subcontractor;

•

Appendix 4: Security Contractor Audit – a framework against which periodic audits can be conducted.

ASIAL recommends that, as part of any contract with a private security provider where subcontracting features, clients require proof of compliance with the CoP from each party before and during the contract.

AWARD OR ENTERPRISE AGREEMENT? Tenders for protective services work should include a requirement to identify the industrial instrument under which the security officers are paid. The Award providing minimum pay and conditions for security officers employed by National System employers, is the Security Services Industry Award 2020 (the Award). It provides for: • • • •

Minimum hourly rates of pay; Penalty and weekend and public holiday rates; Minimum and maximum hours of work; and 5 Classifications covering different tasks and levels of responsibilities.

Some security providers have Enterprise Agreements (EAs) approved by the Fair Work Commission. Many of these will have a flat or “loaded rate” of pay. Current approved EAs, are those that have not reached their nominal expiry date and have passed a Better Off Overall Test (BOOT) i.e. the employee is better off under the EA than they would be doing the same work under the award.

The term “Zombie EBAs” refers to those industrial instruments, which have passed their nominal expiry date but have not been terminated or replaced by another agreement.

Some of these EBAs may include terms and conditions that do not include penalty rates and other award related benefits – that would not pass the BOOT under current tests, and often give the security provider a commercial advantage over competitors.

While most Zombie EBAs are technically lawful, they can be terminated by application from an employee (or another party to the agreement), forcing the security provider to revert to the award. If this occurs employees’ rates of pay are sure to increase and the security provider may not be able to maintain the service at the contracted price, adversely affecting the continuance of the service to the client.

USE OF ABN HOLDERS OR INDEPENDENT CONTRACTORS What should clients do?

When awarding tenders or contracts insist that the Security Provider meet the standards set by the ASIAL Subcontracting Code of Practice (CoP).

Use the CoP to require the security provider, at the tender stage and regular intervals throughout the contract, to prove that they are meeting their compliance responsibilities, paying employees in accordance with a lawful industrial instrument and not involved in dubious subcontracting arrangements with individuals.

Don’t confuse value for money with lowest price.

Haggling over price is degrading for both the customer and the security provider.

Remember the security provider has to be compliant with workplace laws and regulations governing licensing of both their business and their employees and you have responsibilities too under s 550 of the Fair Work Act 2009.

When determining what security needs you have to be conscious of and realistic about the cost associated with the provision of those services and what might be a reasonable expectation of price, including a reasonable margin for profit.

If you need further information about the provision of security services, compliance or workplace issues contact ASIAL for further advice.

About the Author: Chris Delaney Chris Delaney is a highly regarded employee relations professional with over 40 years’ experience in industrial relations and human resources.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not intended to be relied upon in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to a workplace relations specialist.

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 31

CATEGORIES: PLATINUM – 25 YEARS + GOLD – 16 – 24 YEARS SILVER – 11 – 15 years BRONZE – 6 – 10 years

RECOGNITION PROGRAM

The ASIAL member recognition program acknowledges longstanding members of the Association.

We would like to congratulate the members to have recently achieved the following recognition levels: BRONZE

SILVER

Alarm Monitoring Australia Pty Ltd Blacktears Aus Security Pty Ltd Crawford Glass & Aluminium Pty Ltd

SA VIC NSW

Electrolite Pty Ltd

QLD

I-Sec Pty Ltd

NSW

Leader Security Electronics Pty Ltd

ACT

Masood Hosseini t/a Alpha Guard Security Services

VIC

Prostaff Events Pty Ltd

VIC

Royal Corp Property Services Pty Ltd

Diamond Corporate Services Pty Ltd t/a Diamond Corporate Services

NSW

Diverse Training Concepts Pty Ltd

ACT

GJH Services Pty Ltd

QLD

Michael Gucic t/a Maxcorp Security Group Quad Services Pty Ltd

VIC NSW

Sentrex Corporation Pty Ltd

WA

Tekace Communications (VIC) Pty Ltd

VIC

NSW

GOLD Nova Security Group Pty Limited SEME Solutions Pty Ltd

NSW WA

NEW MEMBERS OF ASIAL’S PROFESSIONAL RECOGNITION PROGRAM An individual recognition program for security professionals committed to the highest standards.

More at: https://www.asial.com.au/membership-information/professional-program FELLOW ASIAL PROFESSIONAL PROGRAM Trevor Easley Scott Taylor

2021 Australian Security Industry Awards Nominations open 1 July and close 31 August 2021.

Award winners will be announced at a special dinner to be held in Sydney on Wednesday 27th October.

ASIAL.COM.AU

#SECURITYAWARDS ORGANISED BY

2021

32 SEC UR IT Y IN S IDE R | A PRI L –JU NE 2021

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association.

NEW CORPORATE MEMBERS Ali Haider t/a Oz Corporate Security Group Amaro Electronics Pty Ltd Anthony Glen Hardiman t/a Anthony Hardiman Security Aus Watch Protective Services Pty Ltd

Goldstar Assets Pty Ltd t/a Vault Protective Security Services

WA

VIC

Infinity Security Solutions Pty Ltd

VIC

NSW

Infront Advisory Services Pty Ltd

QLD

QLD

iTools Advisory & Technology Pty Ltd

QLD

Link Vue Systems Pty Ltd

NSW

VIC

Ausgroup Security Services Pty Ltd

NSW

Luke Gregory Knox t/a Knox Security Services

VIC

Australian Security Technology Pty Ltd

NSW

MA Bunjil Pty Ltd

VIC

Massarotti Enterprises Pty Ltd t/a Pallet Guard

VIC

AW Security Services Pty Ltd Boss Locks Locksmiths & Security Pty Ltd Capital Security Group Pty Ltd t/a Capital Security Group

VIC NSW VIC

MRM Security Pty Ltd

QLD

O’Neill & Brown Fire Services Pty Ltd

ACT QLD

Downunder Security & Protection (Aust) Pty Ltd

NSW

Pathsecure Services Pty Ltd

EGroup Protective Services SA Pty Ltd

NSW

Pivotal Protection Pty Ltd

EGroup Protective Services WA Pty Ltd

NSW

Protech Communications Pty Ltd

EPS VIC Pty Ltd t/a EGroup Protective Services Group

NSW

Rest Assured Protect & Security Pty Ltd

VIC

Featon Locksmiths Pty Ltd

NSW

RGM Services Pty Ltd t/a AV Made Easy

QLD

Majestic Projects Pty Ltd t/a AISM Australian Investigation and Security Management

NSW

Ricardo Rail Australia Pty Ltd

Olympic Locksmiths & Security Pty Limited

NSW

Secure Vision Pty Ltd T/A Pro Task Security

VIC

Shield Protective Services Pty Ltd

VIC

Rajput Enterprises Australia Pty Ltd t/a R Group Security

Ri Holdings Pty Ltd

SA

VIC NSW

VIC NSW

Tasmanian Protective Services Pty Ltd

TAS

Specialised Career Solutions (Sydney) Pty Ltd

Wattson Electrical Pty Ltd

TAS

Stoakd Australia Pty Ltd t/a Stoakd Data & Security

QLD

Summertime Electrical and Security Pty Ltd

NSW

NEW PROVISIONAL CORPORATE MEMBERS Aaron’s Alarms Pty Ltd

VIC

Ace Communication Distributors Pty Ltd

QLD

ACQ#1-BJL Pty Ltd

NSW

Advanced Security Protection Pty Ltd

VIC

Alarm-Tel (VIC) Pty Ltd t/a Alarm-Tel Security

VIC

Ampvolt Electrical Pty Ltd

VIC

Australian Security Services Integrated Pty Ltd

NSW

NSW

Trevor Superal t/a Osiris Security

ACT

Voltora Industries Pty Ltd

QLD

UPGRADE TO FULL CORPORATE MEMBERSHIP 360 Security Access and Surveillance Pty Ltd

QLD

Alpha One Security Pty Ltd

ACT

Bruce La’Brooy t/a 4Seasons Security

VIC

Guard1 Security Pty Ltd

VIC

IFAS Security Pty Ltd t/a IFAS Security

VIC

Avatar Security Pty Ltd

VIC

Blacker Group Pty Ltd

SA

Quotes Unlimited Pty Ltd

NSW

Redfern Retail Risk Pty Ltd

QLD

RISK Consultancy Group Pty Ltd

QLD

Stratium Global Pty Ltd

NSW

BSMS Group (Australia) Pty Ltd CQ Alarms & Security Pty Ltd Critical Security Services Pty Ltd Eagle Hawk Facility Services Pty Ltd ESEC Pty Ltd

VIC ACT VIC

Flagship Security Pty Ltd

QLD

GC Electronic Security Pty Ltd

QLD

Matthew Kevin Dare t/a Firstline Security

Sweeper Solutions Pty Ltd t/a Australian Security Services - Cleaning

TAS QLD VIC

VIC

SEC URI T Y I N SI DER | APR IL–JUN E 2 02 1 33

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 23TH APRIL 2021

COMPANY

STATE

CERTIFICATE NO.

GRADE

GRADING EXPIRY DATE

ADT Security

NSW

553

A1

11 Apr 2023

ADT Security (Data Centre)

NSW

554

A1

11 Apr 2023

ARM Security Systems

WA

556A

A1

27 Mar 2023

ART Security

VIC

545A

A1

30 Sept 2022

Back2Base

QLD

546A

A1

28 Sept 2022

BENS Wholesale Monitoring

NSW

548A

A1

19 Nov 2022

Calamity

NSW

539

A2

28 May 2022

Central Monitoring Services

NSW

557

A1

14 April 2023

Chubb Monitoring Centres

NSW

555

A1

25 Mar 2023

Coastcom Security

VIC

536

A2

24 Mar 2022

Energize Australia

VIC

542A

C2

19 Aug 2022

Executive Security Solutions (Monitoring)

VIC

540

A1

15 Aug 2022

Glad Security Pty Ltd

NSW

549A

A1

11 Nov 2022

Golden Electronics

TAS

547A

A1

16 Oct 2022

Instant Security

QLD

530

A1

14 Nov 2021

Linfox Armaguard

VIC

541

A1

14 Aug 2022

Mekina Technologies

TAS

532

A1

16 Dec 2021

Monitoring Excellence

NSW

537A

A1

26 May 2022

Paul-Tec (Australia)

NSW

524

A1

01 Aug 2021

Proforce Security Alarm Division Pty Ltd

VIC

558

A1

15 Apr 2023

Protection Pacific Security Ltd

VIC

544A

C2

01 Aug 2022

SA Security Monitoring

SA

535

A1

03 Feb 2022

A1

Sapio – Hamilton

NSW

525A

Sometimes staffed, single integrated system

30 Aug 2021

Sapio - West Ryde

NSW

543A

A1

30 May 2022

Secom Australia

NSW

531

A1

14 Dec 2021

Sectrol Security

VIC

527

B2

25 Aug 2021

Securemonitoring

VIC

529

A1

23 Nov 2021

Securitas Australia Remote Services

VIC

550

A1

1 Apr 2022

Securitas Australia Remote Services

SA

551A

A1

26 May 2022

ACT

552A

A1

14 Feb 2023

Security 1 Security Alarm Monitoring Service

SA

538B

A1

18 Jun 2022

Security Control Room

VIC

526

A1

18 Aug 2021

SMC Australia

QLD

533

A1

10 Feb 2022

Ultimate Security Australia

NSW

528

A1

22 Sept 2021

The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 - 2004.

PLEASE NOTE: ASIAL takes no responsibility for companies which may change the nature of their operations subsequent to Grading.

The ASIAL Safe Workplace Management System (SWMS) is an affordable, total WHS system, designed and tailored to the Australian security industry.

It has been designed to meet the requirements of Australian standard AS4801 and safety standard ISO45001.

34 SEC U R IT Y IN S IDE R | A PRI L – JU NE 2021

INTERNATIONAL SECURITY OFFICERS' DAY 24/7

u o y k Than AN OPPORTUNITY TO SAY

TO SECURITY OFFICERS FOR KEEPING US SAFE 24/7

#THANKYOUSECURITYOFFICERS www.asial.com.au/ISOD JUL

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