Security Insider February/ March 2019

Vol.23 | Issue 6 | Feb/Mar 2019

THE MAGAZINE FOR SECURITY PROFESSIONALS

22 Building a solid Base for your business

26 ASIAL- celebrating 50 years

30 Securing tall buildings

S E C URIT Y FE ATU RE

REACH A TARGETED AUDIENCE OF SECURITY PROFESSIONALS

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SEC URI T Y I N SI DER | DEC /JA N 2 019 2

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Contents Vol.23 | Issue 6 | Feb/Mar 2019

CELEBRATING 50 YEARS: A TRIBUTE TO DEVON GEORGE MINCHIN

26 16

22

DIGITAL DRIVERS LICENCE

BUILDING A SOLID BASE

06 President’s message

14 Chubb gains redundant level certification to A1 rating

08 WA-Privately monitored false alarms 09 New flexible work arrangements

30 Securing tall buildings 32 Q & A with ASIAL staff member – Tania Laird

11 QLD changes to security licence exemption for ID scanning guideline 34 Effecting meaningful change

ASIAL STRATEGIC PARTNERS

4 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

34 EFFECTING MEANINGFUL CHANGE

37 ASIAL graded monitoring centres 38 Welcome to our new members 40 Hot products 42 Upcoming events

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PRES IDE NT’S ME SS AG E

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited

Join us in celebrating 50 years Welcome to 2019. I trust you had a safe and peaceful holiday season and are suitably recharged for the challenges and successes ahead.

2019 is a significant year for the Association when we celebrate our 50th year.

In 1969 a small group of Security Industry stakeholders met informally with the goal of establishing an Industry association to represent the needs of employers and their employees.

The first Board sat in 1970 with Devon Minchin, the founder of MSS Security, the first President (a tribute to Devon is included in this issue).

In the early years the Association relied heavily on the support provided by volunteers of member companies.

Without the support and commitment of these dedicated industry leaders who saw a need for positive change, the Association would not have become what it is today.

ASIAL is now Australia’s largest Security Industry Association representing approximately 2,600 members (around 85% of the businesses in the Industry) including small, medium and large corporate members who provide security services across a broad range of activities and services including; Electronics, Manpower and, Physical solutions.

The Association is the highly respected voice of the Security Industry driving Standards, developing Codes of Conduct, raising the level of professionalism within the industry and being a strong industry advocate at a Federal and State/Territory government level.

Interestingly, over the past 50 years the Association’s strategic goals have not changed dramatically, with our focus remaining on the introduction of nationally uniform and consistent licencing, raising increased compliance and professional standards, Industry collaboration and communicating the Industry’s capabilities.

6 S EC U R I T Y I N S I D ER | FEB/ M A R 201 9

Contrary to what some believe, ASIAL is not the industry regulator, nor does it have any “special powers” when influencing change. Rather, what we do have is persistence and a genuine commitment to further professionalising our industry. By continually “chipping away” at obstacles to our industry’s development and through building strong and robust relationships with those who do regulate our industry, we are slowly but surely making progress.

50 years on, ASIAL is an organisation that is respected by State, Territory and Federal government. Our opinion and input is sought by a variety of government agencies, increasingly so with the advent of the terrorist threat where it is acknowledged that positive interaction with the Security Industry is vital.

As we celebrate 50 years, look out for the refreshed ASIAL logo released this month which provides a cleaner design for the next stage of our journey.

We will celebrate our 50th year and successes at a special Gala Dinner to be held at Sydney Town Hall on the 25th July. Mark this night in your diary and book early as tickets are limited and will sell quickly.

Finally, just as the early pioneers demonstrated their commitment to the development of our industry by establishing ASIAL in 1969, I urge all members to show their commitment by engaging with and actively supporting the efforts of ASIAL.

Kevin McDonald President

PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires Editorial Enquiries communications@asial.com.au Advertising Anna Ho I events@asial.com.au advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors William Minchin, Chris Delaney, Kerran Campbell and Lex Tennenbaum Print + Distribution Whirlwind Print Pty Ltd Published bi-monthly Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons.

Press Releases can be emailed to: communications@asial.com.au.

Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2019 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

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A DV ERTO RIAL

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AON & ASIAL POLICY HIGHLIGHTS

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­­Financial Loss Liability (Errors & Omissions) is Automatically included up to $2,000,000

­­Loss of Money Cover Automatically included up to $100,000 ­­Cover for the use of guns and dogs automatically included ­­$1,000 excess for crowd control/assault claims, our competitors impose a $5,000 excess for claims of this nature ­­No injury to contractors/sub-contractors excess, otherwise known as worker to worker excess, our competitors impose a $25,000 excess for claims of this nature

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33Loss of Money not included

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SEC URI T Y I N SI DER | F EB/M A R 2 019 7

INDUST RY NE W S

WA – PRIVATELY MONITORED FALSE FIRE ALARMS The Government of Western Australia, Department of Fire & Emergency Services has sent a notice to raise awareness of firefighters unnecessarily attending false fire alarm and security alarm activations for privately monitored premises.

ASIAL TURNS 50 IN 2019!

ASIAL is turning 50 this year. The ASIAL logo has been updated to provide a cleaner and fresher look. The refreshed logo will be rolled out progressively across ASIALs various communications platforms in the coming months.

An updated ASIAL Member Logo and style guide will also be available in the next few weeks.

We look forward to celebrating 50 years with members over the coming year!

ASIAL featured on Weekend Sunrise ASIAL CEO, Bryan de Caires featured on Channel 7's Weekend Sunrise on Sunday 16 December 2018 speaking about Home Security and the need to use a licensed security professional who is a member of ASIAL.

Watch the full episode here: facebook.com/Sunrise/videos/ vb.22265760886/3708697236 47508/?type=2&theater

8 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

Prior to ringing 000, private alarm monitoring companies must ensure they contact the owner or occupier, or nominated contact for the premises to confirm the activation is not a false fire alarm or a security alarm.

A false fire alarm is where the department of Fire and Emergency Services (DFES) is alerted to attend a premise in response to an alarm, where there is no fire.

DFES introduced a fee, which is currently $920, for the attendance to a false fire alarm for Direct Brigade Alarm (DBA) premises in January 2016. A DBA premises is where an automatic signalling device has been installed, providing a direct link to the DFES Communications Centre.

Currently DFES does not charge for the attendance to a false fire alarm for privately monitored premises, however a fee can be issued to the owner or occupier under section 3671 of the Fire and Emergency Services Act 1998.

To reduce the number of false fire alarms attended for privately monitored premises, DFES will commence a pilot project issuing letters to the owner or occupier when firefighters attend a false fire alarm or a security alarm activation. The letter will request the owner or occupier rectify the cause of the activation and confirm that their contact details with the monitoring company are current. The results of the pilot project will be reviewed after six months to determine if additional strategies are required to ensure DFES is not unnecessarily attending false fire alarms.

If you would like further information regarding this matter you can contact Stephen McClelland, Manager Regulation & Compliance on 08 9395 9509 or by email at stephen.mcclelland@dfes.wa.gov.au

IN DUS T RY NE WS

New Flexible Work Arrangements From Saturday, 1 December 2018, new rules apply to applications by employees for flexible working arrangements.

Employers will need to follow a strict process when considering requests and only refuse where there are solid grounds to do so.

The change comes out of the four-yearly review of modern awards by the Fair Work Commission.

From 1 December, an employer may only refuse a request for a change in working arrangements on ‘reasonable business grounds’.

Employers must discuss the request with the employee and genuinely try to reach agreement on a change in working arrangements that will reasonably accommodate the employee’s circumstances having regard to: 33 the needs of the employee arising from their circumstances; 33 the consequences for the employee if changes in working arrangements are not made; and 33 any reasonable business grounds for refusing the request.

The employer must advise the employee in writing within 21 days giving the reasons why the request has been accepted or rejected. Not every request will be granted, however employers must be prepared to follow the process and

provide solid operational reasons why a request is denied.

Employers should consult with employees with a view to identifying ways in which the employee’s needs can be accommodated, including alternatives to the original request that may meet the needs of both parties.

SME’s may find this particularly challenging, however it may be necessary to rethink how and work is to be performed, because a blanket refusal of “we don’t do it that way here”, will not be acceptable.

In refusing the request for flexibility the employer will be required to provide in writing: 33 Details of the reasons for the refusal, including the business ground or grounds for the refusal and how the ground or grounds apply.

33 If the employer and employee could not agree on a change in working arrangements, a statement of whether or not there are any changes in working arrangements that the employer can offer the employee so as to better accommodate the employee’s circumstances; and if the employer can offer the employee such changes in working arrangements, set out those changes in working arrangements.

33 If a change in working arrangements is agreed that was different from the original request, the written response needs to set out the agreed change(s) in working arrangements.

If you receive a request from an employee we recommend that you seek professional advice immediately from ASIAL. Either call or contact ir@asial.com.au

SEC URI T Y I N SI DER | F EB/M A R 2 019 9

INDUST RY NE W S

AISC ENDORSES SECURITY OPERATIONS TRAINING PACKAGE Following the recent review undertaken by Artibus innovation, the Australian Industry Skills Committee has approved the Security Operations Training Package in December 2018. The package will shortly be live on Training.gov.au and enable transition arrangements to commence.

SECURITY 2019 EXHIBITION & CONFERENCE

ASIAL releases Guideline and practical templates for dealing with harassment and bullying ASIAL members now have access to guidelines for dealing with discrimination, harassment, sexual harassment and bullying. The Guideline also includes a range of free templates and checklists that members can access at no charge.

To find out more visit: asial.com.au/resources/ guideline-for-dealing-with-harassment-bullyingdiscrimination In addition, ASIAL Members have access to a range of short online training courses for managers and employers covering bullying and harassment. To find out more visit: Short courses for managers asial.com.au/products/elearning-course-bundles/ workplace-bullying-and-harassment-preventionfor-managers-bundle

The Security 2019 Exhibition & Conference will be held at the International Convention Centre (Sydney) from 24- 26 July 2019. For information on the conference program and exhibition visit www.asial.com.au Registrations for the Security 2019 Conference open soon. The conference and Executive Briefings will run from the 24-26th July.

Short courses for employees asial.com.au/products/ elearning-course-bundles/ workplace-bullyingharassment-preventionfor-employees-bundle

The 2019 Gala Dinner will be held at Sydney Town Hall on the 25th July. With ASIAL celebrating 50 years and entertainment from Vince Sorrenti and Jean Kittson, the evening is a must attend event. For more information visit www.asial.com.au

10 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

IN DUS T RY NE WS

QLD Changes to Security licence exemption for ID scanning guideline The Security licence exemption for ID scanning guideline was approved by the Office of Fair Trading in July 2017 to provide liquor licensees with greater flexibility when managing the ID scanning requirements, brought in under amendments to the Liquor Act 1992.

The exemption allowed persons who were not licensed as a crowd controller under the Security Providers Act 1992 to operate the ID scanners, provided they were supervised directly by a crowd controller.

The guideline has been reviewed after 12 months of operation. As a result, the guideline has been amended to allow an ID scanner operator to be unlicensed on the condition they are supervised indirectly by a licensed crowd controller on duty on the licensed premises. Access the guideline here.

The exemption A person scanning an ID will not need to be licensed as a crowd controller only if all of the following conditions are met: 33 ID scanning is adopted either mandatorily or by election at the venue.

33 The person is scanning a patron’s ID, as required by the Liquor Act 1992.

33 The person scanning IDs is indirectly supervised while performing such duties at all times by a licensed crowd controller, who is employed on the licensed premises.

33 If the ID scan identifies a banned patron, only a crowd controller may remove that person from on or around the premises.

33 In any physical interaction between a licensed crowd controller and a patron, a person merely scanning a patron’s ID must avoid all involvement.

Importantly, nothing in the guideline reduces the general obligations of a licensee under the relevant legislation and accordingly, apart from the scanning of IDs, all other screening of the entry of persons deemed appropriate by the licensee, must properly be conducted by a crowd controller.

A practical example When a patron wants to enter a venue, a host or hostess can perform the actual scanning of the patron’s ID into the ID scanner. A licensed crowd controller on duty at a licensed premises will directly or indirectly supervise the host or hostess operating the ID scanner.

As part of the indirect supervision, the crowd controller may separately and when deemed necessary from time to time, undertake any further checks on a patron in the entry screening process adopted by venue management, to ensure the patron conforms to the venue’s general admission criteria. For example, while their ID may scan without any issues, they may be excluded because they are unduly intoxicated, disruptive, or inappropriately attired or presented.

If the patron is banned or otherwise unsuitable to enter the premises, the licensed crowd controller will refuse entry in a firm, polite, non-confrontational and professional way and generally manage any direct interaction with patrons that the ID scanning staff are not trained or authorised to perform.

For more information on the security licence exemption for ID scanning and legal requirements see: asial.com.au

SEC URI T Y I N SI DER | F EB/MAR 2 019 11

INDUST RY NE W S

NEW FAIR WORK REGULATION CLARIFIES OFFSETTING RULES FOR CASUAL LOADING PAYMENTS Employers who incorrectly classify employees as casual instead of full-time or part-time could be responsible for back paying various entitlements under the National Employment Standards (NES), following a recent Federal Court of Australia decision in Workpac v Skene [2018] FCAFC 131.

However, the Government has varied the Fair Work Regulations 2009 to clarify that employers, in certain circumstances, may claim that an employee’s casual loading payments should be offset against certain NES entitlements owing to the employee.

This regulation comes into effect on 18 December 2018.

33 despite being classified by the employer as a casual, the employee was in fact a full-time or part-time employee for some or all of their employment for the purposes of the NES. 33 the employee has made a claim to be paid for one or more of the NES entitlements (that casual employees do not have) that they didn’t receive for all or some of the time that they were incorrectly classified as a casual.

How does the new regulation work?

33 If all of these points are satisfied, an employer can make a claim to have the casual loading payments made to the employee taken into account when working out the entitlements owing to the employee for the relevant NES entitlements.

The new regulation applies where all of the following criteria are met: 33 an employee is employed by their employer on a casual basis.

The new regulation applies to employment periods that occurred before, or that occurred on or after, 18 December 2018.

33 the employee is paid a casual loading that is clearly identifiable as being an amount paid to compensate the person in lieu of entitlements that casual employees are not entitled to under the NES, such as personal or annual leave.

12 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

Visit the Federal Register of Legislation to read the Fair Work Amendment (Casual Loading Offset) Regulations 2018: legislation.gov.au/ Details/F2018L01770

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Our team monitor and respond to over seven million alarm signals per year from our two ASIAL Grade A1 monitoring centres. We are proud to be Australia’s first monitoring centres to achieve ASIAL certified redundant level R1A. This means you can rest assured in the knowledge that SMC is always there when you need us most.

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www.smc.com.au Chubb Fire & Security Pty Ltd trading as Security Monitoring Centres | ABN 47 000 067 541 Security Licence NSW: 410089562, ACT: 17501881, WA: SA35826, VIC: 693-772-70S, QLD: 3337754, SA: ISL225493

SEC URIT Y F E AT URE

CHUBB AND SMC ADD REDUNDANT LEVEL CERTIFICATIONS TO A1 RATING They became the first monitoring centres in Australia to be certified as ‘Grade A1, Redundant Level R1A’ by the Australian Security Industry Association Limited (ASIAL).

Chubb and SMC are part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies.

ASIAL’s new redundant level certification scheme helps to ensure that a monitoring centre’s critical business functions will, despite a serious incident or disaster, continue to operate or be recovered to an operational state in a reasonably short period of time at a redundant centre located elsewhere. The ASIAL scheme seeks to provide customers with the reassurance 14 S EC U R I T Y I N S I D ER | FEB/ M A R 201 9

that the standards applied at a Monitoring Centre are independently audited on a regular basis.

Typically the type of items that are covered in the standard are: 33 The construction of the centre, together with its physical and fire protection systems 33 Access into the centre and its ‘modus operandi’ 33 Ventilation systems (their integrity and operation) 33 Power supply arrangements (multiple redundancy and standby times)

33 Communications (telephones, duress and radio) 33 Redundancy in the monitoring equipment and its record-keeping Chubb and SMC’s certification as ‘Grade A1, Redundant Level R1A’ is the highest industry rating. Both are certified with the top rating, ‘Grade A1’, under AS 2201.2-2004 Intruder alarm systems – Monitoring centres and with the top ‘Redundant Level R1A,’ rating under the new scheme, as the primary and redundant centres are staffed and ready for operation.

S E C URIT Y FE ATU RE

Chubb Monitoring Centre - Sydney

“We are leading the industry in achieving this new level of certification by the industry’s peak body.”

Joshua Simmons, Managing Director, Chubb and SMC Monitoring Solutions

“We are leading the industry in achieving this new level of certification by the industry’s peak body,” said Joshua Simmons, Managing Director, Chubb and SMC Monitoring Solutions. “These certifications are a testament to our robust infrastructure, highly skilled operations teams and seamless service delivery to our customers.” John Flemming, ASIAL’s General Manager would like to ‘congratulate Chubb and SMC for their hard work in achieving redundancy certification R1A for their graded AI monitoring centres. It is a significant

achievement to be the first monitoring centresin Australia to implement this to safeguard critical business functions’.

Redundant level certification is independently audited and tested every two years.

For more information on ASIAL’s redundant level certification scheme visit www.asial.com.au

SEC URI T Y I N SI DER | FEB/MAR 2 019 15

SEC URIT Y F E AT URE

NSW is trialling the Digital Driver Licence On 29 November 2018, the NSW Digital Driver Licence trial was launched in selected suburbs in Sydney’s Eastern Beaches and the greater Dubbo region, ahead of a planned state-wide rollout in 2019. In the first two weeks after launch, almost 10,000 licence holders opted in to obtain their Digital Driver Licence, and 97 per cent of businesses, surveyed by Service NSW, within the trial areas indicated they will accept Digital Driver Licence.

16 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

S E C URIT Y FE ATU RE

What is the Digital Driver Licence?

The Digital Driver Licence is the electronic version of the NSW Driver Licence available on a smartphone. It can be used for proof of age and identity in the trial areas.

It has ‘liveness’ features for easy identification, including an animated NSW Government logo, and a hologram of the Waratah, amongst others (see image). For enhanced security it contains a last refreshed date and time and a QR code, which are unique to the Digital Driver Licence and not available on the plastic card. Please refer to the image.

The QR code contains non-personal information that is digitally signed allowing the Service NSW app to scan and verify the licence. The data on the QR code expires and reloads regularly to avoid fraudulent activity.

The Digital Driver Licence trial The purpose of the trial is to test the functionality and effectiveness of the Digital Driver Licence. If you work within the trial areas, listed below, you will likely be presented with a Digital Driver Licence by customers for proof of age or identity. Service NSW encourages acceptance of the Digital Driver Licence and participation in online surveys which will be conducted by independent research company, Woolcott Research in 2019. This feedback is key to shaping and delivering the future Digital Driver Licence suited to all industries and their requirements.

Trial Areas The trial is in the Sydney Eastern Beaches postcodes of 2022, 2024, 2026, 2031, 2034, and the greater Dubbo region postcodes of 2818, 2820, 2821, 2822, 2830, 2868.

In Sydney’s Eastern Beaches, major suburbs covered by the trial include: ­­Bondi Junction ­­Bronte ­­Bondi ­­Randwick/Clovelly ­­Coogee In the greater Dubbo region, major suburbs covered by the trial include: ­­Geurie ­­Wellington ­­Narromine ­­Eumungerie ­­Dubbo ­­Yeoval Eligibility of the Digital Driver Licence All NSW Driver Licence holders (including L, P1 and P2) living in the trial areas are invited to take part in the trial.

Trial participation requires downloading the Digital Driver Licence on their smartphone through the Service NSW app and to show it when required to prove their permission to drive, identify or age.

Continues over page >

SEC URI T Y I N SI DER | F EB/MAR 2 019 17

SEC URIT Y F E AT URE

Accepting the Digital Driver Licence If you are in the security industry and operate within, or on the outskirts of the trial areas, please check with your business owner, your industry association and/or the venue you work for to see if you should accept the Digital Driver Licence.

How to verify the Digital Driver Licence The Digital Driver Licence can be verified in one of three ways:

1. Check the liveness features, as you would a physical card or 2. Ask the customer to swipe down the digital licence to update the last refreshed time or

3. Scan the QR code using the licence scanner available in the free Service

Note: For liability and privacy reasons, it is recommended you do not handle customers’ phones. If you have difficulty verifying a Digital Driver Licence, ask the customer to adjust the phone to make checking easier.

If you are having an issue verifying the authenticity of the Digital Driver Licence, ask for the plastic card.

NSW app on your smartphone.

Scanning the Digital Driver Licence The current scanning solution through the Service NSW app provides a verification of the licence only, and it will deliver one of three results: How to verify the Digital Driver Licence 1

4

Download the Service NSW app on your smartphone.

Open the app, select ‘Verify Driver Licence’ from the home screen.

2

How to verify the Digital Driver Licence 3

The app will ask to access your camera, tap ‘OK’.

Focus the camera on the Digital Driver Licence QR code to scan.

1

The scanner will verify the QR code token and provide one of the following results:

The scanner will verify the QR code token and provide one of the following results:

OR

OR

Digital Driver Licence QR codes reload after a period of time

5

Tap the ‘Scan again’ button to restart.

If you have any concerns about the Digital Driver Licence you can either: • ask for the plastic card • follow industry or organisational protocol.

For more information service.nsw.gov.au/digital-driver-licence

Valid licence This guide is intended for use during the Digital Driver Licence trial period only.

Focus the camera on the Digital Driver Licence QR code to scan.

Digital Driver Licence QR codes reload after a period of time

5

1

Download the Service NSW app on your smartphone.

Open the app, select ‘Verify Driver Licence’ from the home screen.

Tap the ‘Scan again’ button to restart.

2

3

4

The scanner will verify the QR code token and provide one of the following results:

The app will ask to access your camera, tap ‘OK’.

OR

Focus the camera on the Digital Driver Licence QR code to scan.

OR

SNSW 23360 12/11/2018

4

How to verify the Digital Driver Licence 3

The app will ask to access your camera, tap ‘OK’.

SNSW 23360 12/11/2018

OR

2

SNSW 23360 12/11/2018

OR

Download the Service NSW app on your smartphone.

Open the app, select ‘Verify Driver Licence’ from the home screen.

Digital Driver Licence QR codes reload after a period of time

5

Tap the ‘Scan again’ button to restart.

If you have any concerns about the Digital Driver Licence you can either: • ask for the plastic card • follow industry or organisational protocol.

If you have any concerns about the Digital Driver Licence you can either: • ask for the plastic card • follow industry or organisational protocol.

For more information service.nsw.gov.au/digital-driver-licence

Licence cannot be verified This guide is intended for use during the Digital Driver Licence trial period only.

For more information service.nsw.gov.au/digital-driver-licence This guide is intended for use during the Digital Driver Licence trial period only.

QR code expired

As the QR code reloads in regular intervals, if you see “QR code expired”, ask the customer to swipe down their phone and scan again.

Service NSW is currently working with industry for other verification and data exchange purposes, for example, signing into Registered Clubs.

For further support please contact info@service.nsw.gov.au 18 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

Responsibilities of Licence Holders during the Trial As with the plastic card, licence holders have the responsibility to present their licence when required to do so. This includes ensuring their phone is charged and is not cracked to the extent their licence cannot be verified.

Licence holders must also continue to carry their plastic cards during the trial.

Where can I find further information on the Digital Driver Licence?

Visit service.nsw.gov.au/digital-driverlicence for more information about the Digital Driver Licence, including resources (guides and videos) to assist with identifying and verifying the licence, and “Digital Driver Licence Accepted Here” posters.

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Abigail Ford Account Manager 03 9261 4650 aford@divcom.net.au

A DV E RT ORIAL

Letting job management software take the wheel:

Driving business efficiency with simPRO

Keeping your business stable and secure needs to be as important as the security service that you provide to your clients, if you want to stay one step ahead of the competition this year.

A vital aspect of business is ensuring that you, your team, and your service are operating at a capability that can maintain a healthy bottom line and keep customers smiling. A healthy income and a happy, productive team means a stable and secure business, one that can confidently remain a step ahead of the rest.

You may find yourself asking how you can better drive business efficiency, or ensure that your security staff are operating at optimal capacity? How can you get ahead this year before it’s even really begun?

Well, thankfully, you’re working in the field service industry in a time of technological innovation and growth - where boosting productivity and profits are drivers of the market! The 21st century is rich with a variety of tools that are aimed at improving productivity, enhancing visibility and encouraging growth for businesses in this industry.

Job management software is one of these tools, and is an innovation from this prosperous time that promises to only grow more powerful, helping you get ahead and stay there for many years to come. Already, the field service industry is inundated with a variety of different tools for managing multiple aspects of a business; accounting, scheduling, quoting, inventory and much more. simPRO however, as a job management software provider, is one that stands out from the rest as it offers a complete end-to-end solution - the software, and accompanying 2 0 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

add-ons and tools, are designed to help security business owners with boosting and improving profits, efficiency and productivity, from all angles. simPRO’s main offering is an all-encompassing software that can optimise most workflows common to security businesses like estimating, invoicing, asset maintenance and project management. By stripping these processes down and utilising an end-to-end solution, cash flows easily through the business from customer to supplier to technician to bottom line. This ultimately will not only boost profits but also productivity, thanks to the use of a streamlined solution, the combination of which will help keep your business one step ahead of the rest.

Also worth mentioning are the stock management, scheduling and business reporting tools - these are other features of simPRO’s solution that are aimed at improving visibility for security business owners. Bettering awareness and clarity across a business, creates transparency, bringing to light bottlenecked workflows or other processes that could impact the productivity and profits of a business. simPRO’s job management software can keep your security business running at optimal functionality, and help boost your productivity and profits in the year ahead keeping you and your team one step ahead of the rest in 2019.

IN DUS T RY NE WS

Get ahead,

get simPRO simPRO gives us the flexibility to grow the company, and to grow into different revenue streams Ryan McGovern GM of Electronic Security.

Independent Locksmiths & Security

With Australia’s leading comprehensive trade business solution Enhance Visibility, Improve Cash flow, Exceed Growth ASIAL members can get 20% off the initial implementation and training costs of simPRO Enterprise*.

REQUEST A DEMO

simpro.com.au/asial-members

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SEC URI T Y I N SI DER | DEC /JA N 2 019 2 1

SEC URIT Y F E AT URE

Building a solid base

By Lex Tennenbaum

Businesses go to a lot of trouble and expense to acquire new customers.

They implement marketing initiatives, events, advertising campaigns, social media, search engine optimization, pay per click – you name it, they do it.

S E C URIT Y FE ATU RE

And they’re successful - to a degree, at least. Their efforts attract enquiries, and they use all kinds of conversion strategies to turn these enquiries into customers.

And then what do they do? They congratulate themselves on having “won” a customer, and go on with their hunt for fresh meat.

So what happens to the existing customers? After all the effort and expense to acquire them, business owners are too busy chasing new customers to even notice that they are losing the old ones. And so it goes – as fast as they get new customers, so they lose old ones. It’s a bit like trying to fill a basin without plugging the drain.

It is a well-known statistic that, of all the customers lost by businesses, some 68% are lost due to “perceived indifference”. That means that 68% of the customers lost to business left because they felt that no one cared about them.

And it’s easy to see why.

Promotions offering special deals for new customers abound. Become a new subscriber to a newspaper, and get one month free – and a free tablet on which to read the publication.

Special offers at special prices are available to new customers only – and not to old customers signing a new contract. Luggage and clothing are given with the signing of a new subscription – and are not offered to existing subscribers.

This represents a wonderful marketing opportunity. Old customers have been around for a while, and already trust you and your team, and feel comfortable. So, while it is necessary for a business to look for new business to grow, it’s just as necessary to ensure that the base remains firm – and that the old customers remain.

It’s most important that the best old customers remain. We know that customers are not all good, and that the 80/20 rule applies: 80% of the turnover comes from the top 20% of customers

80% of the problems come from the bottom 20% of the customers

“After all the effort and expense to acquire new customers, business owners are too busy chasing new customers to even notice that they are losing the old ones.”

Customers can be categorized into four distinct categories A – awesome B – basic C – can’t deal with D – dead What any business’s goal should be is to do business only with A customers. These are the customers who buy the most profitable items, pay on time, and give referrals.

It makes sense, then, that when looking for new customers, you should be looking for A customers, not just any customers. That means that you have to know exactly what an A customer looks like.

To get to know your A customers, you need to identify them. While you may instinctively know who they are, it is a good thing to analyse your customer base and formally identify them. To do this, list your customers in descending order, from the biggest to the smallest. Create a running total, and calculate the percentage of total turnover as you go. Find out which customers are providing 80% of your turnover. These are your A customers.

Now that you know who they are, you can find out more about them. What are their characteristics?

How often do they buy? What kind of services do they require? What do they buy? Where do they live? What media do they read? Get to know your A customers personally, and encourage them to introduce more customers “just like them”.

You should never lose an A customer (except, perhaps, through death!) All A customers need to be nurtured and loved, so that they feel a real loyalty toward the business.

Research ways of creating that loyalty.

What can you offer them to make them feel really special? What can you do that makes them feel like a member of an exclusive club?

Continues over page >

SEC URI T Y I N SI DER | F EB/MAR 2 019 2 3

SEC URIT Y F E AT URE

Collect information on your A customers, and offer special personalised service to them. As an example, a restaurant collected information on its A customers, and used that information to make the dining experience really special.

They knew their preferred drinks, and served them on arrival, without being asked. They knew their food likes and dislikes, and offered specials accordingly. They knew their favourite dishes, and texted them when those dishes were going to appear on the menu. Those A customers would never be lost because of perceived indifference!

You need to create a system that nurtures A customers on an ongoing basis – you can’t leave it to chance.

Create a schedule of visits, or phone calls, and make someone responsible

24 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

for maintaining the schedule. Create a regular special offer to A customers only – and let them know that they are on the “special” list. Have regular “closed events” for A customers only.

Creating a system will ensure that you don’t forget them, or allow them ever to have a feeling of being neglected.

On the other side of the scale, the D customers need to be eliminated.

Typically, they buy the least profitable items, and then only when it suits them. They complain a lot, and don’t pay on time. They absorb too much of your time and resources, and can prevent you from servicing the A customers properly.

Don’t be scared to close their accounts, and ask them to shop elsewhere. Your A customers will more than make up for any sales you lose, and you will find your profit increasing.

Spend more time looking after your A customers than you do looking for new business. Just as a house needs a solid foundation to remain stable, so your business needs a solid base of A customers on which to grow.

About the Author: With 30 years’ business experience, Lex is ideally suited to helping business owners and managers focus on the way forward.

He has had experience at the top level of business.

As a chief executive, Lex has been involved in all aspects of corporate development, including strategic planning, technology, operations, and sales and marketing.

He also has proven team leadership skills, helping business people recognise their abilities and achieve their goals.

ALWAYS USE A LICENSED SECURITY PROFESSIONAL ... and make sure they are an ASIAL member

It’s your mark of distinction

Find an ASIAL member: www.asial.com.au

#ASIALMember

INDUST C EL EBRAT RY ING NE W50 S Y EA R S

DEVON GEORGE MINCHIN 28 MAY 1919 - 30 MAY 2014

By William Minchin, 2014

2 6 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

C E LE B RAT IN G 50 Y E ARS

Fighter pilot, entrepreneur, philosopher, security expert, advertising man, Roman historian, industrial pioneer of Southeast Asia, pineapple farmer and one-time confidant of The Beatles. It’s a list of disparate occupations that sounds like it has been plucked from the screenplay of some fictional Hollywood hero. But this hero is not fictional and the list represents only some of his achievements. He’s my Dad and he’s a real hero.

As ASIAL celebrates its 50th anniversary, in the first of a series of articles we look back at some of the people who have helped shape our industry and association. The first of these is a tribute written

by William Minchin in 2014 covering the extraordinary life and times of his father and ASIAL’s founding President, Devon Minchin.

Devon Minchin was born in 1919.

At the age of 17 he stoked coal on a steamship to work his passage to England.

The teenager soon found himself poverty stricken in London so he decided to add five years and a Sydney University degree to his name. The “twenty-three year old” landed a job selling Vick’s Vapour Rub in Ireland. His cover was eventually blown, but not before he had proved himself as a first class salesman. Vick’s sent him to New York to learn high-pressure salesmanship.

The Americans were delighted with an eighteen year old Aussie putting one over the Limeys and they put him right to work in their toughest market, the Deep South.

After nearly a year of driving the back roads of the Missisipi, Alabama and Louisana selling the famous liniment, war loomed and Devon hustled to San Diego for his passage back to Sydney.

He enlisted in the RAAF and passed the time waiting to be called up by flogging fly spray in outback Queensland. When the time came he bribed an officer with a bottle of Scotch so that would be sent to Rhodesia for training. It was there that he learnt to fly the P40 Kittyhawk fighter and by October 1942 he was stationed in North Africa as part of the famous “Desert Air Force”.

Devon was in 450 Squadron, the “Desert Harassers” which fought the Germans and Italians all the way from Egypt to Italy. He flew 116 operational sorties that involved innumerable desert dogfights. He shot down Messerschmitts at the battle of El Alemeine and was the first pilot to land on newly liberated Sicily. Devon’s love of music brought him wide acclaim; he penned the squadron song to the tune of Lily Marlene (the words of which are in the Australian War memorial archive).

While stationed on the island he commandeered the Grand Albergo Hotel high on Mt Etna with the intention of providing a little respite for his fellow officers. By doing so he went down in folk lore as the man responsible for one of the biggest parties of the war!

Devon’s later water years saw him fly supplies in and out of Palestine, work as a test pilot in Aden and begin a long struggle with malaria. The war also provided an outlet for a budding creative mind. In 1944 he published his first novel The Potato Man. In 1945 Devon transferred to the army’s 8th Division where his brother Lester was a captain. Both brothers were about to develop an incurable taste for the Southeast Asia. During his trip home, Devon had eight hours to kill in Bangkok. Using all of his savings he bought a heap of zircons. He carried them home in his pockets to great financial advantage.

Devon and Lester were posted to Borneo shortly before VJ Day. While Lester was a transport officer, Devon’s area of responsibility gave him a glimpse of evil. He was in charge of the protection of the notorious Japanese General Suga. Wounded and suicidal, this man had administered the horrors of the Kuching prison camps in Sarawak. Devon’s job was to save the general’s life and to help gather evidence needed to bring him to trial. In doing so he came face to face with unimaginable brutality of the Japanese occupation. He was particularly horrified by the sickening reality of the Sandakan Death march.

Devon’s first experience of Borneo wasn’t all bad. At the vast tent city that was Labuan hospital he met Susan Scott-Skirving.

A graduate in anthropology from Sydney University she had spent the war years as an army nurse. She wanted to know why he was wearing wings on his army uniform. It took a while to explain and then he proposed. Devon and Susan married and returned to Sydney.

It didn’t take long for Devon and Lester to come up with a plan to return to the islands.

They wanted to be the first to trade with Sandakan and Labuan (at the time part of British North Borneo). They bought an old tramp steam call The Bellbird and loaded it up with consumables. They left Sydney harbour Continues over page > SEC URI T Y I N SI DER | FEB/MAR 2 019 2 7

C EL EBRAT ING 50 Y EA R S

on Friday 13th of April 1946 after the ship’s cat had deserted the boat and they took on a priest as a last-minute passenger.

None of these omens seemed to worry the brothers until on their first night at sea a huge storm sunk the boat. All survived and were washed up near Barranjoey Lighthouse.

The ship was insured and the cargo was on ninety days credit so they tried again. This time they were successful and soon Susan had rejoined Devon on the familiar island of Labuan. The couple lived in an atap (straw hut) overlooking the harbour with a puppy, a honeybear and a turtle and it wasn’t long before they were speaking fluent Malay.

Meanwhile Devon and Lester launched a variety of experiments in shipping and trade in Southeast Asia. One enterprise arose from a random opportunity. The brothers found a brand-new sawmill still packed in crates and abandoned by the Japanese. Soon they were plying the crocodile infested waters of Sarawak’s Rejang River as they sought to establish a timber business.

It became apparent that Borneo was not going to provide the trade bonanza that the brothers expected.

The fledgling timber business was a massive drain on resources but they couldn’t back out now.

They decided that Lester should stay and run the timber mill while Devon and Susan would move to Singapore to earn some money to keep the business afloat.

In 1948 Devon landed a job as circulation manager of the Straights Times newspaper and Susan began selling articles. Finally the couple had some money and a good place to live; furthermore the timber mill was now properly financed. All however sped toward tragedy. The morning after swimming at the local public pool, the former nurse Susan calmly said, “I think I’m getting Infantile Paralysis (polio)”. The hospital had no iron lung but Devon discovered one at an Army dump. He never left the hospital, trying constantly to keep the lung going. Then on the third day Susan died. He buried her in Singapore and returned to Australia a broken man.

2 8 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

“Devon Minchin’s life is an important story because it is one of the last tangible links we have with the pioneering spirit on which Australia is founded. ”

Devon’s own left arm was paralysed and he knew that he too must be ill. The Sydney doctor, however, assured him that he was not sick but had a “stress induced” paralysis. Overwhelmed by grief, Devon’s answer was to head for Hong Kong where he got a job as an account executive with Cathay Limited. The chain-smoking ad-man spent three wild years working long hours and parting hard in post-war Honkers.

The entrepreneurial spirit was never suppressed however and one of his pastimes was helping his mate Syd de Kantzow, who was busy with his fledgling airline Cathay Pacific.

Back in Australia in 1952 Devon married a family friend named Betty Bentley. Betty was a widow with a six year old daughter named Susan who Devon happily adopted. Lester had purchased fifty-two acres at Dural to start a pig-farm and Devon, Betty and Susan settled down to a life of rearing hogs and sows. The piggery didn’t prove to be much of an investment but it was during his time as pork purveyor that Devon was provided with a son (Nick, 1953) and a daughter (Melody, 1955).

With the Sarawak timber business starting to provide some income, Devon began to search for another investment opportunity. The purchase of a small Sydney night patrol business got him thinking. Why not create a company that incorporated all aspects of security from armed patrols to burglar alarms to money moving and cash counting? In 1954 Metropolitan Security Service (MSS) was born.

To the best of Devon’s knowledge, his was the first private company in the world to include the word “security” in its name. Until then the word was widely acknowledged as the preserve of government.

The company developed over the next sixteen years to the stage when it had 46 branches and 1,400 staff (mostly armed) all over Australia.

MSS required an exotic list of clients, including Elizabeth Taylor and Mike Todd (MSS were able to recover a diamond for them).

The company was also responsible for one of the biggest security jobs ever undertaken in

C E LE B RAT IN G 50 Y E ARS

Australia, The Beatles tour of 1964. Devon took overall charge of the mission, spending the entire three weeks never far from the Fab Four’s side. The tour was a security nightmare with thousands of fans besieging the hotels and doing anything they could to get in. The security men had to vet the dozens of female fans that ended up in the boys’ suites and Devon had the job of trying to provide security at the endless wild parties.

He got to know The Beatles well and became not only a bodyguard but a friend and confidant. There is a framed letter on Ansett notepaper hanging in Devon’s office that reads “Devon Minchin, the man who only allowed the finest birds into the suites, thank you” it’s signed by all four Beatles.

Despite the fun, serious security issues developed and at one stage he “had to lecture (The Beatles) good and proper”. He used military tactics learned as a fighter pilot in World War II to manage the hundreds of thousands of hysterical fans. Despite such high profile contracts, MSS’s main business was moving cash in armoured cars and preparing pay packets in its huge city counting houses. The company was doing well but tensions with the trade unions and the inherent risk of 1250 armed employees brought its won danger. Kidnapping and death threats were not uncommon and for a period in the late sixties Devon slept with a loaded pistol beside the bed.

Things came to a violent and dramatic climax in 1970 when MSS’s Melbourne counting house was attacked by armed invaders who made off with nearly one million dollars in cash, at that time the biggest robbery in Australian history. Investigators established that it was an inside job. With insurance premiums about to skyrocket Devon sold the business to rival company Mayne Nickless a few months later.

Devon went on to write a novel based on the infamous robbery and his years in the security business. Called The Money Movers it was made into a Bruce Beresford-directed film starring Bryan Brown and Bud Tingwell.

The MSS years provided a backdrop to a tumultuous private life. Devon divorced Betty and in 1963 married Margo Brickhill. The Hartnell model had previously been married to RAAF pilot and author Paul Brickhill (The Great Escape, The Dam Busters, Reach for The Sky). She brought with her two children (Tim, born 1955 and Tempe, born 1957). Margo and Devon had a daughter Katie who was to pass tragically in a car accident aged two. In 1969 they had a son who they called William.

Still only fifty years of age, Devon had already lived a packed life. By now the Minchin brothers’ timber business had left Borneo and re-established itself in the Solomon Islands. Their renewable and self-sustaining brand of timber cutting could not compete with the open-slather techniques that were introduced in post-colonial Malaysia.

In 1973 Devon bought a pineapple farm in Queensland and his life started to slow down a little. However he still found time to complete the University degree he had always longed for (a BA from Macquarie University), introduce the polygraph to Australian business and become the Chairman of the Board of The Sydney Dance Company.

By the late seventies he, Margo and William had moved

“He got to know The Beatles well and became not only a bodyguard but a friend and confidant. There is a framed letter on Ansett notepaper hanging in Devon’s office that reads “Devon Minchin, the man who only allowed the finest birds into the suites, thank you” it’s signed by all four Beatles.”

to the pineapple farm and set about transforming the place into a thriving tropical fruit plantation. Just down the road was the little town of Noose Heads and the entrepreneurial Minchin didn’t take long to spot the potential of the place.

Eyeing with horror the planning disasters that had struck the Gold Coast, Devon was determined not to let that happen in Noosa. With the support of like-minded locals he used his influence as Chairman of the Noosa Tourism Board to help make Noose the low-rise resort that it is today.

Investing in the booming town has been kind to Devon, however he also took some risks along the way.

Chief among them was his outlandish decision to build a twin cinema in 1984. At a time when cinemas were closing all over the country and sales of VCRs were off the charts, many people thought he was mad to be putting money into such an old fashioned idea. All Devon could think of was “what do people do with kids when it rains on their holiday?”

The twin cinema now has five screens.

At around about the same time, the once adventurehungry young man was about to settle into old aged eccentricity by embarking on a thirteen year quest to study in minute detail every aspect of Late Antiquitian Rome. The result is a soon to be published trilogy of novels: a massive tome of over one million words.

Aged 90 and living in his beloved Queensland, Devon’s mind was as curious and as experimental as ever. His son Nick, now Federal Minister of Finance, presented him with an award on behalf of the Australian Government.

It honoured him as “a pioneer and a visionary”. Devon responded with surprise “All I ever did was what seemed to come next.”

Devon Minchin’s life is an important story because it is one of the last tangible links we have with the pioneering spirit on which Australia is founded. The 226 years since Europeans first settled in Australia can be divided into just three 75-year life-spans, Devon’s is more than one of them.

The vision, drive and compassion shown by Devon and other post-war Australian industrial pioneers are a national treasure. Their stories are our link with the past and a real guide as to what makes Australia the country that it is and indeed where it is headed in the future.

SEC URI T Y I N SI DER | FEB/MAR 2 019 2 9

SEC URIT Y F E AT URE

Part two of the article

by Kerran Campbell.

SECURING

TALL BUILD SECURITY TECHNOLOGY – SECURITY MANAGEMENT SYSTEMS All contemporary buildings today will have security solutions provided to satisfy the risks that apply, indeed many being complex in nature. The solutions for tall buildings and specifically the very tall buildings however have much more complex security solutions to manage the risks imposed. This is a result of the increased threats, their magnitude and by the varying elements that can be incorporated within these enormous structures. These security technology solutions have all components integrated where possible and at least interfaced if not, to minimise the control interaction required to mitigates the risks identified in the TVRA. The magnitude and complexity of these facilities necessitates great numbers and concentration of field security equipment across all elements of the security solution. The planning and the configuration of the security separation must be carefully coordinated with the architectural design to optimise the value of the field equipment and reduce their management impost on the systems and operators.

The Security Management System (SMS) selected must as minimum manage the building’s access control and management, intruder alarm technology, duress alarms and ID management and control, and have the ability to interface with other building services at all levels, as required. The SMS will also have many additional features in addition to the core ones noted here. It is critical that the SMS has the capacity to process the quantity of transactions generated by the extensive numbers of field equipment and devices to enable all alarms to be

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S E C URIT Y FE ATU RE

displayed to an operator workstation with consequential relevant vision from the CCTV solution in less than 500ms. This can impose implications on the SMS system’s communication architecture to maintain this operational time limit.

All servers, controllers, data gathering panels serving the security field equipment should be secured in lockable rooms, cupboards and/ or risers which themselves will be physically secured and alarmed with auditable accountability of any access undertaken.

with mission critical status. The facility should also have an emergency warning and intercommunication systems (EWIS) that also has public address capability, and should be installed throughout all stairwells and into all lift cars. The building also requires an encrypted mobile communication system that can be carried by all security staff, and other designated building management staff and contractors. The system can involve UHF radio communications; however there are other systems

LDINGS All field equipment needs to be tampered monitored and all SMS systems communications between the head end and distributed controllers and data gathering panels must be encrypted with tamper detection.

SECURITY TECHNOLOGY – COMMUNICATIONS The security solution requires a comprehensive communications system to be integrated with the SMS to facilitate secure and reliable communications across the whole facility. It is vital the various communication systems are highly reliable, as during a major crisis these might be the only communications systems available. The systems typically used include a hardwired security intercom for communications between all security rooms, control locations, portals, and access control points where communications are deemed to be required. It also connects to all lifts, all stairwell access control points and building screening points. The intercom communications cabling, and particularly in stairwells should be arranged so that complies

available that offer additional features (e.g. mobile duress, guard tour monitoring and tracking). The critical item with the mobile radio system is that it operates across the whole site, and there are NO dead spots throughout the building and site.

Provision is also required for the local law enforcement organisations that will be involved in any serious/major incident or crisis so that they too can utilise their radio communications from within all likely control locations and any/all likely incident areas to communicate with their system external to the building.

SECURITY TECHNOLOGY – CCTV Tall buildings require a very comprehensive CCTV solution, fully integrated with the SMS to support the facility’s security management.

Again due to the size and complexity of tall buildings, and even more so that the taller of these, CCTV performs an even more vital role than in conventional projects and projects less than 50 stories.

The areas and/or elements of tall buildings that need vision include such areas as the external facades

and environs. In some buildings it is possible for areas of the facade and environs to be covered from the building itself. In other cases, it requires the cameras to be located on adjacent buildings. Indeed it is not uncommon to provide reciprocal arrangements so that vision from cameras on neighbouring buildings is “swapped” in a complimentary arrangement. This can provide invaluable intelligence to those responsible for safety and security during any crisis and/or incident.

Another area vital to tall building is a comprehensive vision of all emergency stairwells and exits, refuge and collection points, prime access paths and all vertical transportation lift cars. Under evacuation conditions and during catastrophic events it is not possible for situational data to be provided by Wardens, and the need for situational awareness can be provided by CCTV coverage.

This allows the emergency services responsible to make decisions based on accurate data on which to implement the safest method to deal with emergencies and further if required to evacuate the building.

The CCTV solution at all entry and exit points into an out of the building needs to be so arranged that all cameras can provide vision that can provide ID suitable for court evidence.

This also extends to vision for entry into lifts. Vision is also required for lift lobbies at all levels of the facility, although not to ID capability. Vision to service areas is based on risk.

All car parks and loading docks need comprehensive vision with additional automatic number plate recognition of all vehicle entry/exits points.

The CCTV solution must be integrated into the SMS so that as many of the system functions can (as much as is achievable) be automated and presented to the control room Operators for assessment and response, as required. The system needs to have technical capability of utilising comprehensive CCTV future vision analytics.

Provisions should be as a minimum considered and implemented when agreed with local law enforcement Continues over page > SEC URI T Y I N SI DER | FEB/MAR 2 019 31

SEC URIT Y F E AT URE

agencies to provide vision that can be monitored off site.

This allows vision to facilitate remote assessment of crises and emergencies, and assist in providing a more rapid and informed response under crisis situations.

SECURITY TECHNOLOGY – SCREENING The need to implement screening solutions is of course an outcome of the security risk assessment. Regardless of the outcomes of the risk assessment, history has shown that in buildings of this type, particularly in cognisance of their symbolic status it will most likely at some time in the future require screening to be implemented.

This being the case, the screening will cover all personnel, vehicle, consumable, future fit out and maintenance materials, office equipment and residential appliances and any furniture. Due to the numbers of people involved in these tall buildings, obviously the area and infrastructure involved is considerable. Spatial and infrastructure allocation at concept time can of course only rely on current technology, as we have no knowledge of what screening solutions might apply well into the future, however if no provision is made for future screening the impact on the buildings security operations could be more than significant. If a threat was to occur that required immediate action, the impact on the building’s security operations could be extremely costly and indeed logistically impractical. This could impose additional risks on the facility without considering the consequential impact on the commercial implications and the reputation of the building.

A thorough study of the screening solution is required at concept stage so that the Architects fully understand the implications of this future screening requirement.

OPERATIONAL PLANS Whilst all facilities require operational plans for their security solution, these are usually (not always) provided in some form. Some are comprehensive, some less so, however for tall buildings they are a “must have”, indeed a fundamental element of the risk management and mitigation process. The plans that will underpin the buildings operational and commercial success include the security management plan or program, the emergency/ crisis management plan and the business continuity plan.

There are other supplementary plans that may apply, however these three are fundamental to the success of the security risk mitigation and operation of the building.

The security management plan, documents all of the day to day operations of the security solution, including details

all of the security features of the facility that the security management team has at its disposal. The plan is designed so that it will facilitate a wholesale change of management of the security solution, and should cause only minimum disruption of the buildings operations.

The plan should incorporate the TVRA to ensure that all risks identified and incorporated in the TVRA treatment plans are addressed.

The emergency/crisis management plan countenances all of the emergencies and crises that might apply to the facility. Many of these are derivatives of the TVRA, however there are also many other natural and man initiated occurrences that also need be considered. Each of these needs to be addressed with a treatment process that identifies how these will be administered, should that be an impending incident and/or one that materialises. The plans also will include the management and operational infrastructure that is recommended by the relevant Standards, with details and protocols to address and communicate with all parties involved.

Both the security management plan and the emergency/crisis management plan will involve all of the relevant local Authorities who can contribute and assist in both management and control.

The business continuity plan is the final plan, and is a commercial necessity due to the financial implications of any major incident disrupting the building’s normal commercial operations. Any major incident involving a significant criminal act is likely to include areas of access/ exit, points or areas within the building. Depending on the incident, these areas could be deemed a crime scene and access is excluded to all but the Police and until they have concluded their investigation. This can take many weeks.

Also, the incident itself could involve damage to areas of the building disrupting commercial operations. Whilst it is not uncommon for individual tenants to incorporate their own business continuity plans, these should consider the implications of the facilities plans.

All three of the noted plans must themselves be integrated and complimentary so that any one plan coordinates in all respects with the other two in their preparation and response.

SUMMARY The security solution of tall buildings extends well beyond that applicable to general buildings and those of lesser height. The complexity of the solutions requires a coordinated effort of all members of the design team to optimise the value of the risk mitigation achieved.

About the Author: Kerran Campbell is a Director of CCD-Alliance Security Consultants based in Perth WA, and held the post of Assoc Professor in Security Science at Edith Cowan University. He is a Professional engineer with 54 years experience and has practiced as a professional Security Consultant since 1976. Kerran has been involved in the strategic planning, risk assessment, design and management of security projects for State and Federal Governments and many blue chip organisations. Kerran specialises in providing security consultancy advice against high level threats and has significant experience in the mitigation strategies associated with the protection of assets and facilities, including tall buildings.

32 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

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SEC URIT Y F E AT URE

Effecting meaningful change for the security industry

By Chris Delaney

With ASIAL celebrating its 50th year in 2019, I was asked to write an opinion piece looking at the last 25 years of industrial relations at ASIAL, from my perspective.

“No pressure for the January deadline” says ASIAL CEO Bryan de Caires, “it’s our 50th year and you’ve been around for more than half of that time – come up with something that shows what we’ve achieved in Industrial Relations!”

When I had my 50th birthday I had a party – isn’t that what you do? Surround yourself with wellwishers trying to remember all the good times (no matter how embellished the stories become). It was self-indulgent to say the least.

ASIAL isn’t like that. If anything from my experience anyway, ASIAL isn’t big on self-promotion - it promotes its members and constantly works to raise the level of professionalism within the industry. And it does this with none of the powers afforded to unions or Government – no power to enter member workplaces or inspect records or prosecute.

34 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

So, in the words of Monty Python “What have the Romans (ASIAL) ever done for us?”

In 50 years a lot can happen, some things slowly and deliberately and when you look back the little achievements become part of the background and get lost.

We have made some important achievements and constantly provided the day-to-day help that, I think, is the foundation of an employer association properly focused on its members.

Employer associations have to operate at both a macro and a micro level, neither neglecting one nor the other.

So, what has ASIAL achieved in industrial relations these past years?

On a macro level When I first started working with ASIAL members in 1993 there were six (6) State Industrial Awards and five (5) Federal Awards covering Security manpower. Security Technicians and Installers had at least six (6) industrial Awards and Cash in Transit the same.

Rates of pay and allowances were different in every state and ASIAL, while it had no authority to represent the industry appeared and presented the case for the industry regardless.

ASIAL gave voice to its members and the industry and the then Australian Industrial Relations Commission listened, as have both Fair Work Australia and the Fair Work Commission, ever since.

Governments and regulators not only listen, they come to ASIAL for advice and information. We don’t always get what we want but we do get heard and we don’t give up. Persistence pays.

S E C URIT Y FE ATU RE

In 2008 ASIAL applied to Fair Work Australia to become a registered organization of employers, allowing ASIAL to formally represent members to industrial tribunals and make submissions for the variation of Awards.

ASIAL represented the Cash in Transit sector in 1997 at the Inquiry into the Transportation and Delivery of Cash and Other Valuables (the Petersen Inquiry). The inquiry took over 11 months of inspections, evidence and submissions and resulted in the bulk of ASIAL’s submissions being included by Justice Petersen in the recommended industry changes.

Further similar inquiries were undertaken by Justice Marks (which culminated in the making of the NonArmoured Cash in Transit Award) and later the Road Transport Industrial Tribunal investigated the industry for 2 years before being shut down by the Federal Government.

ASIAL went on through industry consultation and our CIT Special Interest Group to develop an industry Code of Practice for Cash in Transit, which has been distributed to members and regulators nationally.

With the change from the old award system to the new modern awards ASIAL led the submissions on the proposed new Security Services Industry Award 2010 securing significant changes to the original draft, giving greater flexibility to employers.

In 2010 ASIAL (with funding from the Fair Work Ombudsman) developed and rolled out the Security Industry Awareness Program (SIAP).

After an industry audit identified only 51% of security employers were complying with the award the FWO recommended that it should “continue to work in cooperation with employer associations to ensure compliance with Commonwealth workplace laws, with particular emphasis on the Modern Security Services Industry Award 2010” and “provide ongoing education and awareness amongst sector employees, particularly through the development of website products”.

ASIAL and FWO developed a program to educate and inform the industry on award interpretation and legislative requirements. A subsequent follow up audit found that compliance had risen to over 75%.

The first Modern Award review commenced in 2012. The subsequent 4 yearly Review followed in 2014.

For 6 years ASIAL has been making submissions and attending hearings on behalf of our members and the industry. Many changes will come through in 2019. The FWC accepted many of ASIAL’s submissions including changes to the award to make it fairer for employers.

In 2015 ASIAL approached the FWO after member complaints that local governments were awarding tenders at rates so unsustainably low that employers paying award wages could not compete. In conjunction with ASIAL, FWO developed what became the Local Government Procurement Initiative (LGPI) aimed at educating local government procurement managers to understand the difference between lowest possible price and value for money.

For the Commonwealth Games ASIAL drafted and negotiated a Multi-Employer Enterprise Bargaining Agreement that provided a common set of pay and conditions ensuring that all employers were operating on a ‘level playing field”.

There have been many more achievements, all with the objective of improving the industry for our members to be able to grow their businesses and be profitable within a sensibly regulated business environment. We have developed positive relationships with both Governments and regulators, have entered into a Memorandum of Understanding with the FWO and have regular meetings with and provide submissions to governments and regulators on a variety of workplace issues affecting members.

Whilst we don’t always get what we want, we always get heard by being a vocal advocate for the industry.

On a micro level For at least 25 years corporate members have had access to advice and assistance to enable them to deal with any workplace issue that might arise – and there are plenty that do arise! Every day we answer member enquiries with information on award wages and conditions, interpretation of workplace legislation, dealing with poor performance and conduct issues, allegations of unfair dismissal, claims for underpayment of wages and representation before industrial tribunals and more.

We help members create and submit for approval, Enterprise Bargaining Agreements, write policies and procedures, draft contracts of employment, develop tenders and provide information and training for managers and staff on all workplace issues.

I have touched on just a few of the achievements and some of the services we have developed for members at both the industry and individual level. There is so much more.

In February 2019 ASIAL will hold a strategic planning session to identify where we are going for the next few years and what we need to concentrate on to assist members, grow the association and create greater professionalism within the industry.

As we celebrate ASIAL’s 50th there is much we have achieved. That said, there is a lot more to be achieved.

So, what is your plan for 2019 and beyond? Have you got your house in order? We regularly assist members to review their workplace relations’ practices to identify areas needing change or improvement and assess what improvements and ensure compliance with workplace laws and best practice. If you need assistance with this, get in touch.

ASIAL has been the specialist industry association for the security industry for 50 years and will be so for many more years to come.

SEC URI T Y I N SI DER | F EB/MAR 2 019 35

A SIA L STAF F PROF I L E

Tania Laird MEMBER LIAISON OFFICER, ASIAL

What is the most-read book on your shelf?

How do you like to spend your weekends?

Tania: I am not a reader unfortunately however I do love cook books and often refer to Donna Hay and Bill Granger for inspiration in the kitchen.

Tania: Catching up with friends over a long lunch. I also really enjoy supporting people less fortunate through Rotary.

What film can you watch over and over again?

Tania: I have been known to curl up on a Gold Coast winter Sunday and indulge in ‘Titanic’. Who doesn’t love a true romance especially with Leonardo. Having recently seen ‘Bohemian Rhapsody’, I eagerly await the release to Netflix.

Tell us your favourite song or album?

Tania: Jack Johnson – Essentials and any Pink albums

36 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

Where is your favourite place in the world & what makes it so special?

Tania: Definitely Australiawe live in the most beautiful Country. I am also looking forward to exploring more of Vietnam... I love the people.

What do you enjoy most about ASIAL ?

Tania: I have a particular passion for people so I am able to fulfil my passion integrating with members and being part of the team.

IN DUS T RY NE WS

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 14TH NOVEMBER 2018

COMPANY (SHORT FORM NAME)

STATE

CERT NO.

GRADE

EXPIRY

ADT Security

NSW

482

A1

2 Apr 2019

ADT Security (Data Centre)

NSW

483

A1

2 Apr 2019

Allcare Monitoring Services

WA

499

A1

29 Feb 2020

ARM Security

WA

484

A1

27 Mar 2019

ART Security

VIC

508

A1

30 Sept 2020

Back2Base

QLD

509

A1

27 Sept 2020

BENS Wholesale Monitoring

NSW

512

A1

30 Jun 2019

Best Alarm and Monitoring Services

VIC

488

A1

11 July 2019

Calamity Monitoring

NSW

501

A2

21 Mar 2020

Central Monitoring Services

NSW

485

A1

6 Apr 2019

Chubb Monitoring Centre

NSW

498

A1

09 Mar 2020

Energize Australia

VIC

503

C2

18 Mar 2020

Executive Security Solutions (Monitoring)

VIC

507

A1

15 Aug 2020

Glad Security

NSW

479

A2

15 Dec 2018

Golden Electronics

TAS

510

A1

16 Oct 2020

GRID Security

NSW

511

A1

15 Nov 2020

Instant Security

QLD

496

A1

13 Nov 2019 14 Aug 2020

Linfox Armaguard

VIC

506

A1

Mekina Technologies

TAS

500

A1

1 Nov 2019

Onwatch

NSW

486A

A1

20 April 2019

Paul-Tec (Australia)

NSW

489

A1

28 Feb 2019

VIC

505

C2

1 Aug 2020

Protection Pacific Security

SA

480

A1

14 Feb 2019

Secom Australia

RAA Security Services

NSW

495

A1

14 Dec 2019

Sectrol Security

VIC

492

B2

25 Aug 2019

Securemonitoring

VIC

494

A1

23 Nov 2019

Security 1

ACT

481

A1

14 Feb 2019

SA

502

A1

18 Jun 2020

Security Alarm Monitoring Service Security Control Room

VIC

491

A1

18 Aug 2019

SMC Australia

QLD

497

A1

10 Feb 2020

Spectus

WA

487

A1

4 May 2019

Staysafe SA

SA

513

A1

30 Apr 2020

Staysafe (Aust)

VIC

514

A1

Telstra SNP Monitoring (Hamilton)

NSW

490A

A1

17 Aug 2019

1 Dec 2020

Telstra SNP Monitoring (West Ryde)

NSW

504

A1

30 May 2020

Ultimate Security Australia

NSW

493A

A1

22 Sept 2019

The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 - 2004.

PLEASE NOTE: ASIAL takes no responsibility for companies which may change the nature of their operations subsequent to Grading.

ASIAL CERTIFICATION CLASS 5 CAPABILITY COMPANY Inner Range Pty Ltd

STATE

CERT NO.

PRODUCT

EXPIRY

VIC

3

Infiniti Class 5

15 March 2020

The capability recommendation is based on an overview of AS/NZS 2201.1–2007 and its referenced standards. Full compliance is neither guaranteed nor implied. Whilst the product may be capable of meeting Class 5 standard, meeting this Class relies extensively on both the installer and the client. As part of the capability certification, the supplier has produced both a Compliance Statement and associated documents. These documents are dedicated to Class 5 compliance and form part of the Certification process.

The supplier has agreed that: The required documentation will be maintained up-to-date for the period of the Certification, with ASIAL’s inspector being advised in writing of any such changes, and they will maintain compliance throughout the certification. Any changes that may have an impact upon this will notified to ASIAL within 14 days. ASIAL may withdraw and cancel a certificate should it become aware of any non-compliance during the certification period.

SEC URI T Y I N SI DER | FEB/MAR 2 019 37

NEW ME MBE RS

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association.

RECOGNITION PROGRAM

NEW MEMBERS CORPORATE Savage Operations Pty Ltd t/a Savage Operations Security

NSW

Moorabbin Television Services Pty. Ltd.

VIC

Falck Pty Ltd

WA

Site Services Holdings Pty Ltd

WA

Andrew Rattigan t/a Black Eye Security Team

WA

Innovative Control Solutions Pty Ltd t/a Blu Sky Security

SA

SMD Security Pty Ltd

VIC

RDH Services QLD Pty Ltd t/a RDH Integration Services QLD Hardeep Singh Dhaliwal t/a Western Guarding Services

VIC

GOLD – 16 – 24 YEARS SILVER – 11 – 15 YEARS BRONZE – 6 – 10 YEARS

Dash Developments Pty Ltd t/as AG Jowsey Electrical & Communications NSW Biometric Systems International Pty Limited Permaguard Electronic Security Services Pty Ltd

VIC

Aus Lock and Safe Company Pty Ltd

VIC

Global Zone Pty Ltd

NSW

Decode Security Solutions Pty Ltd

NSW

VIC

A.O.S.S. Australia Pty Ltd

NSW

VIC

Rhads Investment Pty Ltd t/a Rhads Security

Australasian Security & Risk Management Pty Ltd Paradyme Security Group Pty Ltd Canberra Communications Pty Ltd

ACT

Robuck Security Group Pty Ltd Pinkerton Consulting and Investigations (AU) Pty Ltd

The Cabling & Security Guys Pty Ltd

VIC

Fullnet Security Pty Ltd

VIC

First 5 Minutes Pty Ltd

VIC

NT

Piekar Comm Services Pty Ltd

VIC NSW

Ultimate Protective Services Pty Ltd

SDS Training and Security Pty Ltd Australia Day Night Security Pty Ltd

NSW

NSW VIC QLD VIC

QLD

TRT Security Group Pty Ltd

VIC

SILVER

Next Edge Pty Ltd

NSW

Luigi Cardillo t/a Rotti Security

Total Security Maintenance Pty Ltd

QLD

Sunshine Coast Monitoring Centre Pty Ltd t/a Sunshine Coast Monitoring Centre Vision Security Guards Pty Ltd

The ASIAL individual recognition program recognises security professionals committed to the highest standards.

VIC QLD VIC

GOLD

ASIAL INDIVIDUAL PROFESSIONAL PROGRAM Brian Foster

NSW

QLD

Lextar Pty Ltd

On Time Protection Services Pty Ltd

PLATINUM – 25 YEARS +

BRONZE

NEW MEMBERS PROVISIONAL CORPORATE

Nexgen Brisbane Pty Ltd

The ASIAL member recognition program acknowledges longstanding members. Categories include:

VIC

Jaskel Australia Pty Ltd t/a Incar Audio and Security NSW Ninicom Technology (Aust) Pty Ltd

NSW

JP & S Eyck t/a Security Services Unlimited

QLD

Alltronic Security Pty Ltd

QLD

Rafael and Daniel Mravunac t/a Security Control Systems Australia

NSW

PLATINUM MCM Electronics Pty Ltd EBN Protective Services Pty Ltd t/a Protection Pacific Security

38 S EC U R I T Y I N S I D ER | FE B/ M A R 201 9

NSW VIC

Why Train at Comtech?

•

Specialist training centres

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IN DUS T RY NE WS

Security Technician Certification S P E C I A L I S T S I N T R A I N I N G & C O N S U LTA N C Y F O R

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“helping to connect and secure Australia” For further information please contact us below: 1300 37 11 30 RTO Code: 90933

enquiries@comtech.edu.au SEC URI T Y I N SI DER | F EB/MAR 2 019 www.comtech.edu.au

39

HO T PRODUCT S

HOTPRODUCTS NIDAC - VSMS8-3G Autodialler • 8 inputs • 2 x 1A SPDT relay outputs Controlled via incoming SMS or by ringing into the dialler and using DTMF tone sequences.

• Compatible with all 3 Australian 3G providers (Telstra, Optus & Vodafone) supporting 850MHz, 900MHz and 2100MHz to provide maximum coverage and user choice of provider.

• Triggering of alarm inputs sends SMS text and/or calls numbers and plays voice message.

• Dialling sequence can be cancelled via SMS command or keypad tones when voice message is received.

• 15 seconds of recorded voice per input.

• Up to 99 phone numbers can be stored, each input can have up to 16 of these numbers assigned to it.

• Dialler can be interrogated to determine the current state of the inputs/outputs via SMS command and SMS response.

VSMS8-3G VSMS8-3G-PS Includes power supply suitable for 12V battery back up

Contact NIDAC Security for further information and distributor details.

NIDAC Security P/L p +613 9808 6244 | sales@nidac.com | www.nidac.com

PHILIPS VIDEOTRACER BODY-WORN RECORDER The New Philips VideoTracer Body-Worn Recorder (DVT3120) is built to withstand the rigors of your job without sacrificing recording quality.

• Full-HD 1080p recording • 170° wide angle for a complete picture of any incident • Robust and water-resistant design (IP67) • Night-vision mode captures sharp recordings in low-light • Watermark with date/time, ID and GPS

• Pre and Post record function with motion sensor • 2" LCD screen allows instant video playback • High-capacity Li-polymer battery for extra long battery life • Adjustable mounting clip for various wearing positions

Order now from Dictate360, an p Australian authorised Philips reseller.

For $10 off, use code: ASIAL10 Valid until 5/4/2019 dictate360.com.au

4 0 S EC U R I T Y I N S I D ER | FEB/ M A R 201 9

REE* LISTINGS ITH SECURITY OBS BOARD

FREE LISTINGS WITH SECURITY JOBS BOARD *

AN INITIATIVE BY

vertise with the peak body for urity professionals in Australia

AN INITIATIVE BY

d is FREE for ASIAL members who can number of job vacancies online. Nonrtise for a small subscription fee.

.com.au/jobs

POST A JOB

job opportunities today.

SECURITY

J BS BOARD

tion Limited

Advertise with the peak body for security professionals in Australia *Security Jobs Board is FREE for ASIAL members who can post an unlimited number of job vacancies online. Nonmembers can advertise for a small subscription fee.

www.asial.com.au/jobs

POST A JOB

Find or Post job opportunities today.

Australian Security Industry Association Limited

SECURITY

J BS BOARD

Upcoming ASIAL Events ROUND 1

6 Mar 2019

13 Mar 2019

14 Mar 2019

ROUND 2

21 Mar 2019

22 Mar 2019

16 May 2019

22 May 2019

29 May 2019

19 Jun 2019

11 Jul 2019

Event Details NSW INDUSTRY BREAKFAST - SYDNEY Time: 7.30am-9.00am Venue: Holiday Inn Parramatta QLD INDUSTRY BREAKFAST - BRISBANE Time: 7.30am-9.00am Venue: Hillstone St Lucia VIC INDUSTRY BREAKFAST - MELBOURNE Time: 7.30am-9.00am Venue: Batman’s Hill on Collins

Event Details SA INDUSTRY BREAKFAST - ADELAIDE Time: 7.30am-9.00am Venue: The Playford Hotel WA INDUSTRY BREAKFAST - PERTH Time: 7.30am-9.00am Venue: Northbridge Hotel TAS INDUSTRY BREAKFAST - HOBART Time: 7.30am-9.00am Venue: Hobart Function and Conference Centre NSW INDUSTRY BREAKFAST - SYDNEY Time: 7.30am-9.00am Venue: Holiday Inn Parramatta ACT INDUSTRY BREAKFAST - CANBERRA Time: 7.30am-9.00am Venue: Premier Hotel & Apartments QLD INDUSTRY BREAKFAST - BRISBANE Time: 7.30am-9.00am Venue: Hillstone St Lucia VIC INDUSTRY BREAKFAST - MELBOURNE Time: 7.30am-9.00am Venue: Batman’s Hill on Collins

SAVE THE DATE

To register, visit www.asial.com.au

Proudly sponsored by:

INDUST RY NE W S

4 4 S EC U R I T Y I N S I D ER | FEB/ M A R 201 9