Security Insider February/March 2012

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SECURITY

Page 1

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[ M AG A Z I N E ] VOL.17 | ISSUE.1 | FEB/MAR 2012

INNOVATIVE AND COSTEFFECTIVE DESIGN SOLUTIONSTO HELP TACKLE ATM CRIME

THE SECURITY SERVICES INDUSTRY AWARD 2010 –TWO YEARS ON 57 26

PP255003/02390

KNOW CONSUMERS’ RIGHTS – REPAIR, REPLACE, REFUND NOMINATIONS CLOSE 2ND MARCH 2012

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Think security

…THINK ASIAL When it comes to protecting your business, property or family you cannot afford to take any chances.

Always use an appropriately licensed security provider and make sure that they are a member of the Australian Security Industry Association (ASIAL).

ASIAL is the peak national body for the security industry. Our members are bound by a Code of Professional Conduct and are committed to providing the highest standard of service and excellence.

To find an ASIAL member in your local area visit www.asial.com.au

‘The peak body for security professionals’ Corporate Design: ©2011 www.webfx2.com.au

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Security 2012 EXHIBITION & CONFERENCE

25-27 July 2012 SYDNEY CONVENTION & EXHIBITION CENTRE

SAVE THE DATE FOR AUSTRALIA’S LARGEST AND LONGEST RUNNING SECURITY EVENT! Conference 25th July 2012

Cocktail Reception 25th July 2012

Gala Dinner 26th July 2012

Exhibition 25 -27th July 2012

Visit www.asial.com.au to book.

SPONSORSHIP OPPORTUNITIES NOW AVAILABLE Contact Angela Maan on events@asial.com.au for details.

th

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CONTENTS VOL.17 | ISSUE.1 | FEB/MAR 2012

18 INNOVATIVE AND COST-EFFECTIVE DESIGN SOLUTIONS TO HELP TACKLE ATM CRIME

12 WARRANTY AND GUARANTEES – ACL COMPLIANCE CHANGE

24 READY FOR RISK? INSIGHTS, RESULTS AND HIGHLIGHTS FROMTHE 2011 GLOBAL RISK MANAGEMENT SURVEY.”

08 | President’s message

Industry Awards for

10 | Proposed portable long

Excellence – call for

service leave scheme for the ACT 11 | NSW – changes to photo security licence cards 13 | ASIAL member recognised for Excellence 14 | 2012 Australian Security

ASIAL Strategic Partners > 6 //SECURITY INSIDER FEB/MAR 2012

nominations 15 | The President’s Cup Melbourne Fan Zone Thinks security...Thinks ASIAL 16 | Law and Audit service for ASIAL members 28 | Why pay more for super?

30 SECURITY SERVICES INDUSTRY AWARD 2010 – 2 YEARS ON

34 | Avoid the interruption of business interruption 37 | ASIAL Certified Security Monitoring Centres 38 | Knowing Consumers’ Rights – Repair, Replace, Refund 39 | Hot Products 42 | ASIAL New Member Listing 43 | ASIAL Calendar of events

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PRESIDENT’S MESSAGE

A CHALLENGING YEAR AHEAD

W

The Association looks forward to

elcome to the first edition of

our Industry. Going into 2012,YOUR

Security Insider for the New

Association has over 3,300 Corporate,

your continued support as we enter our

Year.

Associate and Individual members.

43rd year.

I trust that the Christmas and New

These members employ over 80% of

Year holiday period has been kind to

the Australian Security Industry

you, your families and your businesses.

workforce.Through a uniform,

With the uncertainty surrounding the

consistent and sensible approach and

world’s financial markets, the year ahead

our engagement of members,

looks set to be a challenging one.

government, and consumers we

That being said the Security Industry

continue to grow.

I look forward to meeting with

is primarily a service industry and has

members around Australia over the

proven to be quite resilient.

In 2012, we celebrate 43 years of our

course of this year at our state and

association. ASIAL is undisputedly the

territory breakfast briefings, gala dinner

Ged Byrnes

premier Peak Representative Body for

and awards evening.

ASIAL President

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THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 | Tel: 02 8425 4300 | Fax: 02 8425 4343 | Email: communications@asial.com.au | Web: www.asial.com.au Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan | communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney, Dr Lindsay Asquith, Aon, AusSuper | Print + Distribution Nationwide | Published bi-monthly Estimated Readership of 10,000.

Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission.

All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility for misleading views.

Copyright© 2011 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

[NEXT ISSUE] APR/MAY 2012 | ISSN 1442-1720.

8 //SECURITY INSIDER FEB/MAR 2012

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INDUSTRY NeWS

PROPOSED PORTABLE LONG SERVICE LEAVE FOR ACT SECURITY INDUSTRY The ACT Minister for Industrial Relations, Chris Bourke MLA has issued an Exposure Draft for the introduction of a portable long service leave scheme for the security industry in the ACT. The Exposure draft states that there is a high level of mobility within the security industry (sometimes in the same location, but engaged by more than one employer) and that security workers are less able to access long service leave due to difficulties in accruing enough service with one employer to be eligible.

A copy of the Exposure Draft is available on the ASIAL website.

74% FALL IN ALARM ACTIVATIONS RECORDED BY NSW POLICE

NSW – CHANGES TO PHOTO SECURITY LICENCE CARDS (REMOVAL OF DATE OF BIRTH) In response to concerns raised

requests are received before 1 March 2012.

In 2008 the NSW Police launched

by ASIAL, SLED (NSW Police) have

the Direct Access Service for

determined that the inclusion of a

monitoring centres.The initiative has

person's date of birth on a photo

required to again attend a Motor

been successful in reducing the total

security licence is unnecessary.

Registry to be photographed and

Please note that licensees will be

number of alarm activations recorded

Licensees may request via email:

issued with their new licence card.

by the NSW Police Force by 74%

sled@police.nsw.gov.au or mail:

Upon receipt of the replacement

(59,222) since 2008. During 2010,

SLED, Locked Bag 5099,

card, licensees are required to

alarm activations reported to the

Parramatta NSW 2124)

surrender their previous photo

NSW Police Force fell a further 26%

replacement cards that do not

licence to SLED. For more

(7,115) from 2009.

display the date of birth.The $65

information please visit

replacement fee will be waived if

www.police.nsw.gov.au/sled

The strategies put in place since 2008 have not only resulted in a significant reduction in the number of alarm activations reported to the NSW Police Force, but has also seen a slight improvement in the number of genuine activations reported, increasing from 7% to 10%.

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INDUSTRY NeWS

REVALIDATION TRAINING FOR QLD BODYGUARDS AND CROWD CONTROLLERS Every three years, licensed

renewal notice.The Office of Fair

evidence of completion of the

bodyguards and/or licensed crowd

Trading also requires a copy of the

required units of competency prior to

controllers are required to

Record of Results as well as the

the completion date will be subject to

successfully complete three units of

Statement of Attainment when

disciplinary action which may result in

competency through a nationally

evidence of completion of the

the cancellation of the bodyguard or

recognised training provider. This

training unit is lodged.

crowd controller function from their

training ensures that they remain up

These units are specifically

licence.

to date with the latest industry

prescribed as revalidation training,

standards and techniques.

and as such, completing these

www.fairtrading.qld.gov.au/security or

courses via recognition of prior

call the Office of FairTrading on

learning is not acceptable.

13QGOV (13 74 68).

The units of competency required to be completed every three years are: • CPPSEC3002A Manage conflict

For more information, visit

Licensees who fail to lodge

through negotiation • CPPSEC3013A Control persons using empty hand techniques HLTFA301B Apply first aid.

Re-training and re-assessment is required in each of these units of competency by the due dates supplied on the security licence

SECURITY INSIDER FEB/MAR 2012// 11

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INDUSTRY NeWS

PROCESSING OF PROBITY FINGERPRINTS The Community and Public Sector Union (CPSU) recently commenced industrial action in Victoria including “indefinite or periodic industrial action by Forensic Officers in Victoria Police in the form of not processing probity (non criminal) sets of fingerprints.”

This industrial action may delay the analysis of fingerprints and issue of National Police Certificates which are prerequisites to the issue of new and renewal applications for private security licenses.

‘WARRANTY & GUARANTEES’ – ACL COMPLIANCE CHANGE – 1ST JANUARY 2012 Further amendments to the Australian

Any business, agent or franchise

Consumer Law (ACL) came into effect

that supplies goods or services to

on 1st January 2012.

consumers, must abide by the ACL

The amendments relate to written warranties against defects.Termed

statutory regulations and guarantees.

Any material that contains writing,

• what the warranty giver must do to honour it; • what the purchaser must do to be entitled to claim; • the name of the warranty giver;

at times as a ‘Manufacturers

printing, symbols or marks will be

Warranty,’ businesses that provide

counted as a warrantee including, but

number and email of the warranty

written guarantees should review all

not limited to warranty cards, leaflets,

giver;

written material to ensure that they

advertising material, and packaging.

adhere and include specific

Written warranty documentation is

information and mandatory wording

required to be transparent and

as set out by the ACL.

concisely state:

• the business address, telephone

• the length of the warranty; the claims procedure; • who bears the cost of a claim; that the benefits set out in the continued page 13

FIRST AID CERTIFICATE REQUIREMENT FOR SECURITY PERSONNEL IN WA Police Licensing Services have advised that it will be an offence for a Security Officer, Security Bodyguard or Crowd Controller in WA to perform any licensed activity unless they hold a current first aid certificate.

For more information visit the WA Police website.

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INDUSTRY NeWS

‘WARRANTY & GUARANTEES’ (CONTINUED) warranty are in addition to

ASIAL has been advised by the

reference only and is not legal

consumer guarantees; and

ACL Regulators (the ACCC and

advice.The information is provided on

mandatory text.

Australia's State and Territory

the basis that it is not to be relied

consumer protection regulators) that

upon in any or all cases, as the

Mandatory text now required is as

“Until such a time as advice or

circumstances in each matter are

follows;

guidance to the contrary is provided

specific. ASIAL recommends that

“Our goods come with guarantees

by the courts, the ACL Regulators

organisations seek independent legal

that cannot be excluded under the

take the position that both the

advice to assist with specific

Australian Consumer Law. You are

manufacturer and supplier would

compliance requirements.

entitled to a replacement or refund for

need to ensure compliance with

a major failure and compensation for

section 102 of the ACL.”

any other reasonably foreseeable loss

For further information about

or damage.You are also entitled to

warranties against defects see the

have the goods repaired or replaced if

ACCC website at

the goods fail to be of acceptable

www.accc.gov.au/content/index.phtml/

quality and the failure does not

itemId/996742

amount to a major failure.”

The written warranty material must

Failure to comply can have a number of implications including

be available at the time of purchase or

prosecution and fines up to $1.1

by the time of delivery. It is insufficient

million.

to direct the consumer to a website for further information.

Important note: the information provided above is for convenient

SECURITY INSIDER FEB/MAR 2012// 13

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INDUSTRY NeWS

2012 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE The 17th Annual Australian Security Industry Awards for Excellence will be presented at Park Hyatt Melbourne on the 3rd May 2012.

Organised by the Australian Security Industry Association (ASIAL), the Awards are Australia’s premier security awards program and recognise outstanding individuals and organisations within the security industry. Award nominations will be assessed by an independent judging panel.

The closing date for nominations to be submitted is Friday 2nd March 2012. Entries are open to both Members and Non-Members of ASIAL. Award categories include: • Individual • Individual Achievement – General Security • Individual Achievement – Technical Security • Security Student of the Year

• • • • •

Organisational Security Management In-House Security Team Training Integrated Security Solution

awards, including awards criteria and

(projects above $250,000)

judging panel, please visit

• Integrated Security Solution

(projects below $250,000) • Special Security Event or Project For more detailed information on the

www.asial.com.au/awardsforexcellence.

ALARM INDUSTRIES PTY LTD ATTAINS GOLD STATUS Congratulations to Queenslandbased Alarm Industries Pty Ltd who have attained the Gold recognition level under ASIAL’s member recognition program.

For more information on the member recognition program visit www.asial.com.au/Memberrecogniti onprogram or contact the ASIAL Secretariat on 02 8425 4300.

ASIAL MEMBER RECOGNIZED FOR EXCELLENCE Nepean Regional Security has been recognized for the NSW’s Business Chamber’s Award for Excellence in Small Business Growth.The Award was presented at the NSW Business Chamber’s Annual Awards Dinner at Sydney Town Hall on November 18 2011.

Managing Director Gina Field

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believes the company’s success is due to experience, customer service, respect and hardwork.“I attribute my success to the fact that I still work on the ground. I’m still a licensed security officer and I still work out there with my staff. I have my finger on the pulse and that I believe is the best way to run your business.”

Gina Field, MD, Nepean Regional Security accepts her award.

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INDUSTRY NeWS

THE PRESIDENT’S CUP MELBOURNE FAN ZONE THINKS SECURITY… THINKS ASIAL ASIAL had a strong presence at The President’s Cup Fan Zone in Queensbridge Square, Southbank Melbourne, 17th-20th November 2011.

The President's Cup brought together some of the world’s best golfers (including Tiger Woods) to battle it out in a US v International team tournament.

An outdoor Fan Zone at Queensbridge Square on Melbourne’s Southbank (opposite Crown Casino) was set up, where viewers (who could not make it to the Royal Melbourne Golf course) could watch all the action unfold on a huge LED super screen, and take part in a range of onsite competitions.

The ASIAL“Think Security…Think ASIAL” TVC ran 40 times a day on the big screen from early morning through until 7pm at night, the ad breaks running every 10–15 minutes throughout the day.

The ASIAL“Think Security…Think ASIAL” TVC was viewed by over 120,000 people who passed through the site over the four days.

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INDUSTRY NeWS

NEW AUSTRAC REPORTING OBLIGATIONS Since 1 October 2011, in addition to reporting the details of the customer of the threshold transaction, reporting entities are required to report the details of the individual conducting the transaction (i.e. the agent of the customer or the third party depositor).

New versions of the electronic and paperThreshold Transaction Report (TTR) forms have been

introduced.These forms contain additional questions in relation to the individual(s) conducting the transaction.

All threshold transactions conducted on or after 1 October must be reported on October 2011 TTR forms.

For more information visit www.austrac.gov.au/ttr_form_change over.html

LAW AND AUDIT SERVICE FOR ASIAL MEMBERS ASIAL Corporate members now have access to a legal and audit service through Goldrick Farrell Mullan Lawyers.

Eligible corporate members can access: • A complimentary overview of any legal issue via phone or email, and if necessary, a referral to a relevant solicitor.This includes sale of business, conveyancing, criminal law, debt recovery, employment

documents. For $495 Goldrick Farrell Mullan Lawyers will audit three standard business documents and provide a checklist to identify issues requiring attention. Documents that can be

matters, estate planning and testamentary trusts, family law, insurance disputes, litigation and mediation.

• Fixed price legal audit of business

sickness and accident policy claims and salary continuance.

For further information visit www.asial.com.au/Legalservice

DISCOUNTS ON CAREERONE JOB PLACEMENTS THROUGH ASIAL ASIAL Members can now receive a 35% discount off the standard casual advertisement placement rate when

16 //SECURITY INSIDER FEB/MAR 2012

reviewed include a commercial or retail lease, a key contract including terms and conditions of trade or an insurance policy.

• Claims management service.

Corporate members will receive a fixed fee service through Jays Claim Services who can assist with resolving claims and dealing with insurers in the areas of public, products and professional liability claims, motor vehicle claims,

entering a job advertisement via the ASIAL website. For more information visit www.asial.com.au/Jobs.

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DESIGNING OUT CRIME

INNOVATIVE AND COST-EFFECTIVE DESIGN SOLUTIONS TO HELPTACKLE ATM CRIME Dr Lindsay Asquith is currently Research Officer at the Designing Out Crime Research Centre at the University of Technology, Sydney.The Centre consults on a number of projects related to design and crime as well as delivering courses for students within the Faculty of Design, Architecture and Building at UTS. Staff and students at 3 internationally renowned Design Schools investigated the growing incidences of ATM crime to come up with inventive solutions to an evolving problem. There are over 31,000 ATMs in operation in Australia and there were 861,700 incidents of plastic card fraud in Australia in 2010. One of the design schools involved was the Designing Out Crime research centre based at the University of Technology in Sydney.

The Designing Out Crime Research Centre (DOC) was established in 2009 as a joint initiative between the NSW Department of Attorney General and Justice and the University of Technology, Sydney. Its aim has been to use design practices as a starting point for reconsidering the way we deal with the need for safety and security in society. Developing design

solutions to complex crime issues requires a collaborative design process, in many cases there is not one clear ‘problem owner’ around a crime area and our intention is to involve all possible stakeholders to create a clear and detailed picture of the crime issue.

Central to the DOC approach is to wherever possible avoid the creation of counter measures to crime as these tend to make users more fearful. Instead, we propose a renewed framing of the issues as the creation of new and innovative viewpoints generates the possibility of new solutions to old problems. Design processes therefore, focus on desired results; what we want to achieve rather than the problems that prevent us from achieving them. Since its opening DOC has consulted with

many stakeholders including the NSW Police,Transport NSW, Housing NSW and major retailers including Woolworths and Coles on new products and design solutions to safeguard against criminal activity that threatens the safety and wellbeing of the public as well as increasing costs for the stakeholders that can only be absorbed once again by the public.

How best to design against ATM crime?

Despite sophisticated technological, procedural and defensive strategies developed to combat ATM crime, it has been impossible in many areas to thwart the best endeavours of offenders. Many criminal techniques simply exploit standard user behaviour in order to successfully steal money.

To address this issue the Design continued page 19

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DESIGNING OUT CRIME

Against Crime Research Centre in London initiated the’ Design Against ATM Crime’ project to challenge design students at 3 significant design schools in different parts of the world.The Winter School at DOC at the University of Technology Sydney was one of these schools, the others Central Saint Martins College of Arts and Design in London and Delft University of Technology in the Netherlands.The challenge was: Can staff and students at these design institutions find new approaches to create innovative as well as cost-effective solutions to help tackle ATM crime?

The full report of the designs can be found at http://www.designagainstcrime.co m/output/design-against-atm-crime

ATM crime in Australia ATMs have become an essential and convenient aspect of modern life for many with an estimated 1.5 million now available for use worldwide. As of September 2011 there were 31,692 operational throughout Australia, and individual ATMs are called on to distribute tens of thousands of dollars per day.The continuing consumer demand for easy access to cash and the ever increasing number of ATMs available makes the machines themselves, and the people using them potential targets for thieves. ATM fraud is concerning to not only ATM

cater for the manufacturers of ATMs but also be aware of the user experience from a behavioural aspect….how people commonly interact with ATMs.This enabled them to look at the problem from a number of perspectives to ultimately reconsider the problem and achieve a desirable outcome.

Firstly the students looked at how the environment around the ATM could be changed to enhance the user experience and reduce opportunities for offenders. Next they looked at how current and future technologies could be used to change the way we interact with ATMs, removing opportunities for data theft and hostile surveillance. From this design exploration they created a series of design proposals applying the following strategies • Subconscious adaptation: environment • Subconscious adaptation: ATM • User awareness engaged • User awareness passive

Subconscious adaptation: environment Visual Graphics

user to come up with solutions to the problem of shoulder surfing. Visual Graphics were used in 4 different ways to affect the flow of movement around ATMs.

Proximity Footprint: Graphics of footprints to encourage users to stand closer to the ATM

Flooring Barrier: A visual barrier surrounding the ATM

The students conducted a number of experiments to further understand how users interact with ATMs.The first experiment was to validate how much space was acceptable between the active user at the ATM and the waiting

manufacturers, banks and financial institutions but also to the user.

The Designing Out Crime Approach Using DOC’s approach, where there is usually more than one problem owner, the staff and students of the Winter School sought to identify all parties/stakeholders that would be affected by ATM fraud. From the brief they recognised the need not only to

Ripple Dots: A circular visual collection of dots

Reflective Surfaces

Space Dots directing the flow of pedestrian traffic

Most users are unaware when a fraud is happening.The need to create more emphasis on self-surveillance is a cost-effective way to make users aware of their surroundings and how

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DESIGNING OUT CRIME

they may be able to monitor if a crime is occurring. Although mirrors are in place at most ATMs, users don’t notice these preventative methods until their transaction is complete, if at all.

Baggage Compartment: A curved compartment within the ATM itself next to the user interface and keypad.

Reflective ATM frame to aid user self surveillance.

challenge was to therefore find a way of creating storage that made the user feel safe and secure whilst operating the ATM.

Subconscious adaptation: ATM Keypad Shielding Keypad shielding by means of shielding hoods or written warnings to cover your PIN are in place at most major ATMs. However many users are not sufficiently aware of potential dangers and need more prompting to protect themselves.

Reflective Angled Bin: A reflective angled hood over ATM bins to monitor how close people are to the user.

Hand Print Over Keypad: A graphic image placed over the keypad reminds users of the importance of protecting PINs.

and keypad and replacing them with a touch screen interface.

User Awareness: Engaged Awareness that there could be a problem

Personal Storage Observation methods indicated to the students that if users were carrying too many items they could not cover their PIN. Users tended to be reluctant to put down baggage in order to use the ATM for fear of it being stolen.The

The design solutions here were framed to ensure the user would be well aware of any problems that may arise around the ATM and how they should respond.

Shadow Hand: A visual reminder to the user about pin security by having a projected silhouette.

Baggage Hook: Placement of a hook on the front of an ATM at eye level.

Prevention of Card Skimming The context in this case was to counteract devices that are put inside ATMs to commit fraud.The solutions ranged from using a plastic sheath to protect the card and make it more difficult to read to removing existing ATM interfaces including the card slot

Sheathed Card: To place the whole card inside another sheath making it more difficult to read. continued page 21

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DESIGNING OUT CRIME

Fraudulent cameras The use of fraudulent cameras to capture users’ PINs are a growing issue when it comes to ATM fraud and the students devised solutions that would interfere with the cameras detection of PIN numbers.

Microsoft Surface: The use of a technology such as Microsoft Surface® inbuilt onto the interface of an ATM is able to recognize fingers, hands and objects such as a bank card placed on the screen.

Many users walk away from the ATM once a problem has occurred thus enabling theft of their card or cash.

Another solution is to engage the user before they use the ATM making them aware of the external aesthetics and

Camera Feedback: Alerts users to possible shoulder surfers

Light Modifications ATMs require concentration and focus and therefore the user is often unaware of what is happening around them.The design solutions here play on light to heighten user awareness of the area surrounding the ATM.

Card Trapping: Install a help assistance button on the ATM so user can call for assistance rather than leaving their cash or card jammed in the machine.

more likely to recognise if the ATM has been tampered with. Also examined was the use of cameras to provide instant feedback to the user so that they can identify security vulnerabilities and shield the keypad accordingly.

User Awareness: Passive

Colour clarification: Matching LED lights indicate that the machine has not been tampered with.

Infrared Jamming: An array of infrared LED is activated making it hard to read PINs.

Smaller Keypad: Users hand is bigger than the keypad shielding it from cameras and prying eyes.

Shadow: the ATM is backlit casting a shadow which alerts the user to someone standing too close.

Donut Light: The lighting acts as a shield between the user and their surrounds, to prevent people from standing too close.

Linking Design and Crime The solutions that the staff and students came up with illustrate how designers can make a difference to issues as complex as ATM crime by linking research with design thinking to generate new ideas, products and solutions.This type of design has the potential to generate behaviour change in unexpected and innovative ways.

A related problem, that of securing cash-in-transit with particular reference to ATMs was not included in this design brief but is an area of ongoing concern and worthy of consideration in future design explorations of this topic. 52% of cash-in-transit (CIT) armed robbery incidents in Australia between 2000 and 2008 involved CIT vehicles delivering funds either to an ATM at a bank, commercial premise or shopping mall.

Further information on all DOC’s research and design projects can be found at www.designingoutcrime.com.au.

Designing Out Crime would like to thank Professor Lorraine Gamman and Mr Adam Thorpe from Central Saint Martins College of the Arts for inviting us to participate in the design challenge and their continued friendship and support. We would also like to thank our local partners; NSW Police, NSW Department of Justice, NCR and APCA for their input into this student project.

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AWARDS FOR EXCELLENCE

2012 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE CALL FOR SUBMISSIONS

The Australian Security Industry

Entries will be shortlisted by desk audit to

WINNER: Binaya Thapa (Trident Security)

Awards for Excellence are Australia’s

ensure that they adhere to criteria set out

SPECIAL EVENT OR PROJECT:

premier security awards program.

for each award category.The shortlisted

WINNER: MSS Security (150th Emirates

Organised by ASIAL, the awards

nominations will then be assessed by an

Melbourne Cup Carnival)

recognise outstanding individuals and

independent panel of judges chaired by

WINNER: Strategic Protection (Perisher

organisations within the security industry.

ASIAL representative, Peter Johnson.

Snow Fields) IN-HOUSE SECURITYAWARD:

Entries are open to both Members and Non-Members of ASIAL. The deadline for nominations is Friday 2nd March 2012.

The independent judging panel includes:

WINNER: Sydney Convention & Exhibition

> Damian McMeekin – Head of Security

Centre

ANZ. > Roger Lough AM – Dr Lough, is an

TRAINING AWARD: WINNER: Central Monitoring Services

Among the many benefits of entering

independent consultant and company

Integrated Security Solution (Above

include:

director specialising in technologies for

$250K):

• An opportunity to be recognised

defence

WINNER: Pacom Systems

nationally; • An opportunity to be profiled and to tell

> Jenny McCauley – Ms McCauley is the Department of Human Services

SECURITY MANAGEMENT: WINNER: Trident Security

your story through ASIAL print and

Representative on the Youth Parole

online publications;

Board, a Board Member of the Jesuit

2010 WINNERS

Social Services and Board Chairman of

INDIVIDUAL ACHIEVEMENT AWARD:

Hope for Cambodian Children.

WINNER: Michael van der Velde,

• The opportunity for the projects, initiatives and achievements of your organisation to be presented and recognised by industry peers; • Independent benchmarking of the

> Allan Ross – CEO of Construction and

Qantas

Council.

SECURITY MANAGER AWARD:

quality of your work and achievements; • exclusive use of the finalist and winner

Regional Security Manager (NSW/ACT),

Property Services Industry Skills

WINNER: Alan Bolton, Kangan Institute

2011 WINNERS

In-House Security Team Award

logos for building and promoting your

INDIVIDUAL ACHIEVEMENT AWARD -

WINNER: Australian Jockey Club

brand.

GENERAL:

TRAINING AWARD:

22 //SECURITY INSIDER FEB/MAR 2012

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AWARDS FOR EXCELLENCE

Richard Stubbs

WINNER: British American Tabacco

• Training

Australia

• Integrated Security Solution (projects

INTEGRATED SECURITY SOLUTION

above $250,000) • Integrated Security Solution (projects

AWARD: WINNER: Pacom Systems

below $250,000)

of security professionals across Australia.

Richard Stubbs is well known as one of Australia's finest stand-up comedians. His cutting wit and clever delivery makes for rapid-fire entertainment, and his winning style makes him the most potent force in

AWARDS FOR EXCELLENCE CATEGORIES: Individual

2012 SECURITYINDUSTRY AWARDS DINNER

Australia's live radio and television market.

Overlooking St. Patrick’s Cathedral, Fitzroy

Breakfast host for Radio’s Triple M station

• Individual Achievement – General

Gardens and the cosmopolitan mix of

and countless TV credits as writer,

Victorian and modern architecture of the

interviewer, co-host, host, actor and

central business district, Park Hyatt

comedian. Stubbs will delight the audience

Melbourne offers an exclusive sanctuary in

as this year’s vibrant MC.

Security • Individual Achievement – Technical Security • Security Student of the Year

Organisational • Security Management • In-House SecurityTeam

ENTERTAINMENT SPONSOR

the heart of the city and will host the 2012

Best known for his 13 year stint as

The dinner will be held on Thursday 3rd

Australian Security Industry Awards for

May 2012 in the Ballroom, Park Hyatt

Excellence dinner.

Melbourne Hotel. Corporate tables or

The evening has been designed to celebrate and showcase the achievements

STUDENT OF THE YEAR AWARD SPONSOR

individual tickets are available. Book your tickets now on the ASIAL website store.

TRAINING AWARD SPONSOR

SECURITY INSIDER FEB/MAR 2012// 23

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Page 24

This article is from Currency – Aon’s thought leadership publication.

To find out more about Currency visit aon.com.au/currency

READY FOR RISK? Insights, results and highlights from the 2011 Global Risk Management Survey.

Even as economies show signs of recovery from the Global Financial Crisis, respondents to Aon’s biennial Global Risk Management Survey saw economic slowdown as the top risk.

As in 2009, regulatory data and legislative changes featured second and increasing competition was cited as the third largest risk, up one spot from the previous results. The survey was conducted online in ten languages and encompassed 960 respondents from 58 countries.

“The findings allow organisations to benchmark their risk management and risk financing practices and help them identify approaches that may improve the effectiveness of their own risk management strategies,” says George Zsolnay, Head of Aon Analytics – US, Aon Risk Solutions.

risk readiness How prepared is your organisation when it comes to risk? Risk readiness means that a company has a comprehensive plan in place to address risks or has undertaken a formal review of those risks.

2011

2009

Economic slowdown

1

–

Regulatory/legislative changes

2

–

Increasing competition

3

µ1

Damage to reputation/brand

4

µ2

Business interruption

5

¶2

Failure to innovate/meet customer needs

6

µ9

Failure to attract or retain top talent

7

µ3

Commodity price risk

8

¶3

Technology failure/system failure

9

µ5

Cash flow/liquidity risk

10

¶3

Note: survey is conducted every second year.

The survey revealed that 64 per cent of respondents felt their organisations were adequately prepared for economic slowdown, compared with 60 per cent in 2009. When it came to regulatory data and legislative changes, 65 per cent felt ready, while 71 per cent felt they were prepared for increasing competition – both unchanged from 2009.

TOP TEN RISKS FOR 2011

continued page 25

24 //SECURITY INSIDER FEB/MAR 2012

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Page 28

SUPERANNUATION FEES

WHY PAY MORE FEES FOR SUPER?

Compare the difference What a difference fees can make Valid as at 30 June 2011

hat a difference fees can make

ether your retirement is a long way off or just around the corner, it's important to have the right super fund.

THESE DAYS, it’s pretty common to

right super fund could betwo, onethree withorlow fees like AustralianSuper. change jobs more times

in our working life. Along the way, you could end up with several super accounts. In fact, there are around times as many super accounts e differencethree in fees as there are working Australians. top graph compares the difference in fees paid The problem with having more than ween the selected Industry SuperFund and Retail one account is that unnecessary fees er Fund choices. may be eating away at your super savings. And that means less money at

mall difference inretirement. fees can make a big difference to much super you have in retirement. super funds like Profit-for-members

AustralianSuper have a key advantage over retail super funds – our fees are set to cover the costs of operation, not to give profits to shareholders.

AustralianSuper freezes fees until 2014

AustralianSuper recently announced it will freeze its administration fee for the next three years. As one of the largest industry super funds in the country, AustralianSuper’s size and scale is the key to offering this rare benefit to members. Many Australians are they can lose a significant e differenceunaware in balance amount of their super savings in bottom graph compares the impact of fees on your administration fees, and that even a ected balance at age 65. seemingly small difference in fees can have a big impact over a lifetime (as ing lower fees on can make a big shows). theyour chartsuper

rence to your final super balance.

$600K $500K

$300K $200K $100K $0

AustralianSuper Balanced Option

Average Fees of Retail Super Funds*

balance

$500K $450K $400K $350K $300K $250K

28 //SECURITY INSIDER FEB/MAR 2012

$87K

$400K

$200K $150K $100K $50K

Projected Balance

Projected Balance

$471,243

$384,701

fees

Difference

$86,542

Source: The calculation shown above was prepared using the AustralianSuper Fee Comparator tool, 30 June 2011, comparing projected outcomes of today’s average fees for AustralianSuper’s default option and a sample of 16 retail super funds over 30 years.

Differences in fees may change in the future and this would alter the outcome. It’s not guaranteed to be accurate or complete. Assumptions: Current age 35, retirement age 65, $50,000 super balance, $65,000 annual salary, 2.5% annual inflation, 3.5% yearly wage increase, 9% Superannuation Guarantee contributions, 15% contributions tax, 7.225% annual investment return. Figures expressed in today’s dollars. continued page 29

>

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$0

AustralianSuper Balanced Option

Average Fees of Retail Super Funds*

balance

he difference in balance

$500K

Do you understand the types of fees e bottom graph compares the impact of fees on your ojected balance atcharged age 65.by your super fund, and the

$450K

true impact of those fees over time?

If you want to check your fund’s ying lower fees on your super can make a big fees and compare them with the fees erence to your final super balance. from other funds, you can use a free and independent online comparator, like Chant West’s Apple Check at www.chantwest.com.au Reducing the real cost of fees is a simple but effective way AustralianSuper can show ASIAL members we are committed to improving their retirement outcomes.

For more information, or for help

fees

Projected Balance

Projected Balance

$471,243

SUPERANNUAT$86,542 ION FEES $384,701

Difference

$400K $350K $300K $250K $200K $150K $100K $50K

with your business super needs, call David Horscroft on 1300 697 873.

$0

41

47

AustralianSuper - Balanced Option

$471,243

53

59

Average Fees of Retail Super Funds*

$384,701

AustralianSuper is a leading industry super fund that provides This article was prepared in November 2011 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788,Trustee of AustralianSuper ABN 65 714 394 898.The article is general administration. Run only to benefit in nature and does not take into account your personal objectives, situation or needs.

Industry SuperFund logo used with permission of Industry Fund Services.This consent members, we offer low fees and strong about AustralianSuper visit www.australiansuper.com or call 1300 300 273. had not been withdrawn at the date of publication. Before making a decision about long-term investment returns to help AustralianSuper, consider your financial requirements and read our Product Disclosure you retire with more.

Statement available at www.australiansuper.com/pds or by calling 1300 300 273.

employers with easy and flexible

more information

ge 1 of 2

© Copyright 2011

Our fees are low to help you retire on a high.

‘I don’t want to see my retirement savings eaten away by high fees.’

Michael, AustralianSuper member.

AustralianSuper looks after more than $42 billion, for over 1.8 million everyday Australians.

To join, call 1300 300 273 or go to www.australiansuper.com It’s Australian. And it’s super.

Prepared in October 2011 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 the Trustee of AustralianSuper ABN 65 714 394 898. Consider whether AustralianSuper is appropriate for you. Read our Product Disclosure Statement, available at www.australiansuper.com/FormsPublications or by calling 1300 300 273, before making a decision about AustralianSuper. Statements made by AustralianSuper members in this brochure have been reproduced with the members’ consent, which has not been withdrawn at the date of this publication. Investment returns are not guaranteed as all investments carry some risk. Past performance gives no indication of future returns. ‘Industry Superfund’ logo used with permission of Industry Fund Services (IFS). This consent has not been withdrawn as at the date of this publication.

AUSS 32976

SECURITY INSIDER FEB/MAR 2012// 29

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SECURITY SERVICES INDUSTRY AWARD 2010

THE SECURITY SERVICES INDUSTRY AWARD 2010 – TWOYEARS ON

By Chris Delaney

The Security Services Industry Award 2010 (the Award) has

Fair Work Inspector would consider all the evidence available

now been the single Award covering security manpower

in a certain matter before making a determination to

employers throughout Australia for the past two years.

recommend any further action be taken.

By no means the perfect industrial instrument for everyone the Award's purpose is to provide, along with the National

Annual leave and the NES

Employment Standards, (the NES) the minimum standards of

Clause 24.1 of the Security Services Award states that

rates of pay and conditions for employees in the industry.

annual leave is provided for in the National Employment

Created from the different awards in all of the states and territories, there will be questions on interpretation and transitioning processes from the old to the new. During the period of change there is always robust debate and the necessity for good working relationships between industry bodies and the Fair Work Ombudsman (FWO).

ASIAL has been proactive in representing members’ issues with the FWO, providing opinion on award interpretation and seeking determinations on matters in question. Most often the FWO has “been inclined to agree

with ASIAL’s assessment or interpretation”.

The following determinations gathered over the past 2 years should help members with interpreting the award.

These have been edited for simplicity; however the full interpretations are available to ASIAL Members through ASIAL’s Industrial Relations Advisory service.

These determinations are for general guidance only and a

30 //SECURITY INSIDER FEB/MAR 2012

Standards (NES), contained at Part 2-2 of the Fair Work

Act 2009 (the Act).

Subclause 87(2) of the Act provides that an employee’s entitlement to annual leave accrues progressively during a year of service according to the employee’s ordinary hours of work.

Ordinary hours of work are determined by clause 21 of the Security Services Award.

Importantly in relation to this issue, subclause 93(3) of the Act is clear that a modern award may include terms that allow an employer to direct an employee to take annual leave where the requirement is reasonable.

Supplementary provisions Clause 24.3 of the Security Services Award supplements the NES providing that annual leave is to be taken within two years of the entitlement accruing. Where an employee is

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SECURITY SERVICES INDUSTRY AWARD 2010

provided with at least 28 days notice an employer may direct an employee to take annual leave in the following circumstances: – For the purpose of ensuring accrued annual leave is taken within a period of two years of the entitlement accruing, or – Where there is a temporary or seasonal slowdown in the employer’s business.

In the absence of an agreement between an employer and employee to take annual leave in accordance with subclause 88(1) of the Act, an employer may require an employee to take annual leave within two years of the entitlement accruing, but only where such a request is reasonable.

Whether a request is reasonable needs to be determined on a case by case basis.

Timing of leave Annual leave is to be taken within two years of the

absence on a public holiday: 116

Payment for absence on public holiday

entitlement accruing provided the circumstances outlined

If an employee is absent from his or her employment

above are met and the direction is accordance with

on a day or part-day that is a public holiday, the

subclause 88(1) of the Act. In our view, the clause does not

employer must pay the employee at the employee’s

provide that an employer can only direct an employee to take

base rate of pay for the employee’s ordinary hours of

annual leave two years after its accrual.

work on the day or part-day.

While subclause 88(1) of the Act requires an employer and employee to agree to a period of annual leave, clause 24.3 of the Security Services Award allows an employer to direct an

Clause 24.2 of the Security modern award defines a shiftworker as follows:

employee to take annual leave in the absence of such agreement. An employer may direct an employee to take

Definition of shiftworker

annual leave for the express purpose of ensuring annual

For the purpose of the NES, a shiftworker is an employee:

leave is taken within two years of accrual.

• who works a roster and who, over the roster cycle, may be

Ultimately only a court of competent jurisdiction is able to determine whether or not an action is ‘reasonable’, having given consideration to all available facts in a particular case.

The purpose of annual leave is to give an employee a break from work to rest.

If contested an employer would need to demonstrate that they have behaved in reasonable manner and considered the employee’s needs as well as those of the business when directing that leave be taken.

This would likely include being able to demonstrate that

rostered to work ordinary shifts on any of the seven days of the week; and • who is regularly rostered to work on Sundays and public holidays.

In order for a shiftworker to be eligible for payment for a public holiday under the NES, they would need ordinarily to be rostered to work an ordinary shift on that day.

Given the potential for rostered shifts to alter from cycle to cycle, where it appears that the roster has been deliberately altered to deprive an employee of their entitlement to a

directing the leave be taken at a certain time is to enable

public holiday (and there is evidence to support such a

leave to be taken within two years of it accruing or that there

claim) then the employee would be entitled to payment for

has been a temporary or seasonal downturn in the business.

the public holiday.

Public Holidays and Shift Workers

payment for a public holiday where they do not ordinarily

The security modern award refers to the National

work on that day.

However, in general an employee would not be entitled to

Employment Standards (NES) contained within the Fair Work Act 2009 (the FW Act) for public holiday provisions. Section

Rostered Day Off (RDO)

116 of the FW Act says the following about payment for

If an employee is on an RDO then it follows that they must

continued page 32

>

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SECURITY SERVICES INDUSTRY AWARD 2010

have ordinary hours of work on that day. Absence from work

a break in a shift for the purposes of a broken shift.There

on an RDO does not change the employee’s ordinary hours

should be a measurable break, or an end to one period of

of work. An employee on an RDO would therefore remain

duty, before the commencement of the following period of

entitled under the NES to be paid for his or her ordinary

duty.

hours of work when absent on the public holiday.

In effect, an employee whose RDO fell on a public holiday would be entitled to payment for the public holiday in addition to payment for their RDO, to be taken on the next or an alternative working day.

In other words, the intention of the above provision

Non Armoured Cash in Transit The Security Services Industry Award 2010 states in relation to coverage; 4.4 This award does not cover an employer in respect of:

appears to be to avoid a situation where an employee loses

(a) any cash - in - transit portion of the employer's

the benefit of their RDO in the event that it coincides with a

business;

public holiday.

4.5 To avoid doubt, the exclusion in clause 4.4(a) is not

Broken Shifts or Split Shifts

intended to exclude an employer from coverage of

Whilst the modern award does not expressly provide that the

this award in respect of an employee merely

break should be a certain length of time, consideration should

because the employee collects, transports and/or

be given for the length of time that the broken shifts are

delivers cash or valuables as a minor or incidental

rostered for.The modern award provides that;

part of the employee's duties.

It defines in clause 3 that ‘cash in transit’ means;

Broken shifts

cash - in - transit is the transport, delivery and receipt

Employees may be rostered to work ordinary hours in up to

of valuables and includes the movement in a vehicle,

two periods of duty, exclusive of crib breaks, per day, with a

usually an armoured vehicle, of valuables such as cash,

“If the employee only delivers cash or valuables as a minor or incidental part of the their duties, then they may still fall within the scope of the Security Services Industry Award 2010.” minimum payment of three hours for each period of duty.

Clause 21.2 provides that a shift duration is 10 hours in length.

securities, jewels, bullion and other financial instruments on behalf of other persons for reward and includes the replenishing of automatic teller machines (ATMs).

For example, an employer could roster an employee on the day shift as follows:

The Transport (Cash In Transport) Award 2010 provides that

7.00am – 10.00am = 3 hours

it covers employers in the cash in transit industry (clause. 4).

12.00pm – 5.00pm = 4 hours

This industry defined as the transport of cash and other

An employee must receive a break of not less than 8 hours

valuables (clause 3.1)

between ordinary shifts (clause 21.3) and should be paid an

However, when considering the employee classifications at

additional 1.62% of the standard rate (the Level 3 rate), for the

clause 15.1 and within Schedule A, the award only provides

two periods of duty, as per (clause 15.1(a) & 15.6). Further, if an

for employees undertaking these activities as part of an

employee works greater than their ordinary hours, as

armoured vehicle crew.This would appear to exclude

prescribed in clause 21, even those on a split shift would be

coverage by this award for an employee undertaking cash in

entitled to overtime as per clause 23.

transport activities in a non-armoured vehicle.

All employees working in excess of 5 hours are entitled to

If the employee only delivers cash or valuables as a minor

an unpaid meal break (clause 21.6(a)).The FWO do not take

or incidental part of the their duties, then they may still fall

the view that the taking of an unpaid meal break constitutes

within the scope of the Security Services Industry Award

continued page 33

32 //SECURITY INSIDER FEB/MAR 2012

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SECURITY SERVICES INDUSTRY AWARD 2010

2010, however this would need to be determined on a case

modern award. An example of the transitional phasing as per

by case basis.

the Schedule A.7 is shown below:

Where there is a dispute as to the appropriate modern award coverage for an employee, ultimately this is a decision

Security officer level 1 – $16.32 (transitional rate from 1 July

that would need to be made by Fair Work Australia, or an

2010)

appropriate court. Alternatively, a registered organisation or

Pre-modern award Saturday penalty:

interested party could make an application to Fair Work

(50% x 80%) = 40%

Australia for a variation to the modern award to clarify the

$16.32 x 40% = $6.528

classifications, and/or coverage of the award.

Modern award Casual loading

Queensland Casual Penalty Rates

(25% x 20%) = 5%

The weekend penalty rates for casual employees, as provided

$16.32 x 5% = $0.816

by clause 6.8 of the pre-modern award, state that the weekend penalty entitlements for casual employees will be

Modern award Saturday penalty

paid on the same basis as permanent employees, i.e. with no

(50% x 20%) = 10%

casual loading, as follows:

$16.32 x 10% = $1.632 $16.32 + $6.528 + $0.816 + $1.632 = $25.30 (Saturday

6.8 Weekend penalty rates

transitional hourly rate)

All ordinary time worked by permanent employees, between midnight Friday and midnight Saturday, will be

Casual Loading and the Overtime Rate

paid for at the rate of time and a-half. All time worked

Clause 10.5 (b) of the Security Services Industry Award 2010

between midnight Saturday and midnight Sunday will be

[MA000016] states:

paid for at the rate of double time. Casuals working on weekends will be paid at an hourly rate the same as a permanent employee of the same classification in the same location.

The modern award under clause 10.5(b) provides the

In addition to the ordinary hourly rate and penalty rates payable for shift, weekend and public holiday work payable to full-time employees, casual employees will be paid a loading of 25% of the ordinary hourly rate for the classification in which they are employed.

following entitlement for casual employees: 10.5 Casual employees (a) (b)

Clause 10.5 (b) specifies that the casual loading applies

A casual employee is an employee who is

when working ordinary hours including shift work, weekend

engaged and paid as such.

work and public holiday work. Our understanding is that this

Casual loading

means that the loading is not payable at times that are not specified. Overtime as provided for under clause 23 is not one

In addition to the ordinary hourly rate and penalty rates

of times when the casual loading in clause 10.5 is specified

payable for shift, weekend and public holiday work

as payable.

payable to full–time employees, casual employees will be

Therefore, it is our view (FWO) that the casual loading is not

paid a loading of 25% of the ordinary hourly rate for the

payable for overtime hours under the Security Services

classification in which they are employed.

Industry Award 2010.

Note: ASIAL’s information is not legal advice and neither

We are inclined to the view that clause 10.5(b) of the

ASIAL nor Chris Delaney & Associates Pty Ltd accept legal

modern award is providing a 25% loading of the ordinary

liability arising from or connected to the accuracy, reliability,

hourly rate to casual employees in addition to the prescribed

currency or completeness of this information.Therefore, you

penalty rates as provided by clause 22.3.

may wish to seek independent professional advice to ensure

Clause A.7 of the modern award provides the transitional arrangements where there is no existing loading in the pre-

all the factors relevant to your circumstances have been properly considered.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

SECURITY INSIDER FEB/MAR 2012// 33

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ASIAL Certified Security Monitoring Centres*

Current as at: 1 February 2012

Company (short form name)

Australian Security Industry Association Limited

State

Cert. No.

Grade

NSW

366

A1

09 Mar 2013

Allcare Monitoring Services

WA

334

A2

28 Feb 2012

ARM Security

WA

360

A1

10 Mar 2013

ART Security

VIC

356

A1

30 Oct 2012

Central Monitoring Services

NSW

343

B1

21 Mar 2012

Commonwealth Bank of Australia

NSW

354

A1

24 Sep 2012

Energize Australia

VIC

361

C2

16 Jun 2012

Golden Electronics

TAS

355

A1

17 Oct 2012

Grade One Monitoring

NSW

333

A1

13 Feb 2012

Grid Security Services

NSW

336

A1

18 Mar 2012

Instant Security Alarms

QLD

365

A1

29 May 2013

Insurance Australia Limited (operating with Insurance Australia Data Centre)

NSW

377

C1

17 Jan 2014

ISS Security

NSW

373

B3

25 Nov 2013

Linfox Armaguard

VIC

346

A1

08 Aug 2012

Mekina Technologies

TAS

349

A1

16 Aug 2012

NSS Group

NSW

341

A1

07 May 2012

Onwatch

NSW

375

B1

08 Oct 2012

Paul-Tec Australia

NSW

367

A1

28 Feb 2013

Protection Pacific Security

VIC

348

C2

31 July 2012

RAA Security Services

SA

358

A1

12 Dec 2012

Secom Australia

NSW

374

A1

14 Dec 2013

Sectrol Security

VIC

369

B2

19 Aug 2013

Securemonitoring

VIC

370

A1

23 Nov 2013

Security Alarm Monitoring Service

SA

344

A1

18 Jun 2012

Security Control Room

VIC

362

A1

06 May 2013

Sesco Security

WA

364

A1

03 Jun 2013

SMC Australia

QLD

372

A1

07 Dec 2013

SMC Australia

VIC

371

A1

16 Dec 2013

SNP Security (Newcastle)

NSW

368

A1

17 Aug 2013

SNP Security (Sydney)

NSW

347

A1

13 Aug 2012

Spectus

WA

376

A1

28 Dec 2013

State Govt Protective Security Service

QLD

340

C1

22 May 2012

Westpac Banking Corporation

NSW

338

A1

19 Mar 2012

Woolworths Limited

NSW

351

C1

04 Nov 2012

ADT Security

Expires

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

34 //SECURITY INSIDER FEB/MAR 2012

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This article is from Currency – Aon’s thought leadership publication.

To find out more about Currency visit aon.com.au/currency

AVOID THE INTERRUPTION

– OF BUSINESS INTERRUPTION

Case study: Wirra Wirra Winery

“Fail to plan, plan to fail, an old adage, but one that every organisation should consider when it comes to ensuring that their business interruption insurance meets their needs. In the event of a major interruption, failing to plan may result in a financially crippling catastrophe that destroys the value of the business,” says Luke Stratford, Principal – Risk Accounting, Aon Global Risk Consulting.

Business interruption insurance provides the cash flow required to cover both the loss of profits and continuing fixed expenses of the business, following damage to insured property.

thinking ahead “The whole purpose of business insurance is to put you in the position you would have been in if the damage had not occurred. But if the cover isn’t right, say the declared insurance values are understated, this may have a disastrous impact on a business,” says Rob Edwards, Corporate Authorised Representative, Aon Risk Solutions.

What’s concerning is that many businesses do not appreciate that their insurance may not be appropriate and will fail to transfer risk as expected.

As an example, this can occur if businesses consciously decide to insure below the full replacement value of assets to save on insurance premiums, or because they think a disaster could never happen to them.

Many businesses actually believe they are adequately covered, until of course it’s too late.

the right framework – before & after “A good litmus test to ensure your cover is adequate is: if you suffered a major interruption that caused your business to stop trading, are you confident that you would receive the right insurance recovery from insurers, based on the existing business interruption figures supplied to your insurer?” comments Stratford.

Business interruption insurance provides the cash flow to cover the loss of profits and continuing fixed expenses, following damage to insured property.

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CONSUMERS’ RIGHTS

KNOW CONSUMERS’ RIGHTS – REPAIR, REPLACE, REFUND As a business owner, did you know you must, by law, guarantee the products or services you sell?

AND THAT your customers have the right to ask for a repair, replacement or refund if the products you sell are faulty, unsafe or don’t work as intended?

These rights are called consumer guarantees and they have been law since 1 January 2011.

A new ACCC campaign – Repair, Replace, Refund – highlights consumer rights and business obligations under the consumer guarantees.

Given the profile of the campaign, it is important that you understand your obligations and subsequently aid consumers with their understanding.

But it’s more than just an obligation. Australian businesses experience significant costs every year to deal with problems where they are legally obliged to provide a remedy for consumers.

The spin-off effects can include declining sales, a drop in return business and damage to your company’s reputation.

So it’s in your best interest to understand and comply with the provisions, and to have in place a reliable system to manage complaints about faulty or unsatisfactory goods.

Broadly, consumer guarantees state that all goods sold in Australia must be of acceptable quality, be fit for the purpose they are intended and match the description given.

Repair facilities and spare parts must be available for a reasonable time, and suppliers and manufacturers must comply with any warranty covering the product.

Services must be delivered with due care and skill, and completed within a reasonable time if no set

timeframe is agreed.

The key part of the provisions requires businesses that sell, lease, make or import most household, personal, automotive products and services to provide appropriate remedies for anything that does not meet the consumer guarantees.That includes repairing or replacing the product, providing a refund or fixing the problem with the service.

Consumers have this right whether or not the product or service comes with a voluntary manufacturer’s warranty or an extended warranty. It’s also important to note that manufacturers’ warranties and extended warranties apply in addition to, but do not replace, consumer guarantees.

If the goods or services don’t meet the consumer guarantees, the most appropriate way to resolve it will continued page 39

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CONSUMERS’ RIGHTS

replace or refund the product or fix the problem with the service.

In some cases the manufacturer or supplier may be in a better position than you to determine what is wrong with the goods.

While the customer is free to seek a remedy from the manufacturer, you can’t demand that they deal directly with the manufacturer.

Also, you must provide a remedy within a reasonable time, so if you have sent goods away for diagnosis or repair, you should have a process in place to follow it up.

If it is a problem that can’t be easily fixed, you should advise the customer and let them choose the preferred remedy.

Consumer rights are not unlimited though. For example, you are not required to provide a remedy if the consumer has changed their mind about the product, did not fully explain what they wanted it to do, or misused or damaged it.

You can’t limit or refuse a consumer guarantee, nor can you tell your customers they have to pay for the rights under consumer guarantees or do anything that leads them to believe their rights do not apply.

An example is displaying “no refunds” signs. Signs such as No refund on sale items and No refunds after 30 days imply it is impossible to get a refund under any circumstance – even when there is a major problem with the good or service.This is not the case.

The ACCC has produced an online education module for businesses to

services).

A major problem with a product is

• is unsafe • is significantly different from the sample or description • doesn’t do what you said it would or what the consumer asked for.

The consumer may also be able to claim compensation for any drop in value from the price they paid, or

when it: • has a problem that would have stopped the consumer from buying it if they had known about it

other loss or damage caused by the faulty product.

If it is not a major problem you can choose whether you will repair,

s to view the module.

For further information on the campaign visit www.australia.gov.au/consumerrights.

depend on how serious the problem is.

If it is major or cannot be fixed in a reasonable time, the consumer is entitled to choose a refund or a replacement product (or receive compensation in the case of

help them understand consumer guarantees and train their staff. Visit www.accc.gov.au/consumerguarantee

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HOT PRODUCTS

Prisma Terminal from Inner Range n For more information contact: n Web > www.innerrange.com

n Web > www.centralsd.com.au The much anticipated Prisma from Inner Range boasts a stylish new user interface for Concept 4000 Systems. Featuring a full colour LCD screen, and a simple to use icon, function key and scroll wheel navigation system, the new Prisma Terminal provides a delightful user experience. Available in eitherWhite or Black versions the Prisma Terminal can be tailored to blend in or stand out in any environment. Supporting all the standard programming, commissioning and user features of Inner Range’s popular Elite terminal, the Prisma Terminal brings new dimension to the feature set of any new or existing Concept 4000 system. Prisma terminal is now available from Central Security Distribution

NEW!

Central Security Distribution www.centralsd.com.au Inner Range Melbourne www.innerrange.com

simPRO Enterprise Job Management Software n SimPRO > 1300 139 467

n Email > sales@simpro.com.au n Web > www.simpro.com.au

NEW!

simPRO Enterprise is a Job Management tool created specifically for the trade service industry. From day one it’s been designed with valuable input from real contracting businesses just like yours.

Because we understand the way the trade service industry operates, we’ve built our software to encompass every aspect of your business from Estimating through to Project Management and Service Delivery. simPRO Enterprise can be customised to work with processes unique to your business and you’ll start noticing the cost savings immediately. simPRO Your Business today – sign up for a free 30 day trial of simPRO Enterprise at simpro.com.au/enterprise.

UniGuard 12 Online Patrol Management Software n Valutronics > 1300 1333 66

n Email > sales@uniguard.com.au n Web > www.uniguard.com.au

Our fast paced Security environment allows us very little time to micro-manage employees to ensure compliance.ValuTronics takes its service to a whole new level with the newly released UniGuard 12 Online Patrol Management Software which perfectly complements its new GPRS hardware.

Save more time than ever! Generate guard tour reports in seconds and have them sent out to your clients as proof of attendance with a single click or automatically to a schedule. Additionally, UniGuard 12 reports are mobile, tablet, iphone and iPad friendly from wherever there is an internet connection.

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HOT PRODUCTS

Multipath-IP Field STU’s now with 3G Network Support n For more information contact: n Web > www.innerrange.com

n Web > www.centralsd.com.au Inner Range has released a 3G range of its popular Omnilink and All-InOne Multipath-IP field STU’s. 3G brings unprecedented wireless coverage within city, suburban and remote regions. Combined with Multipath-IP’s proven alarm transmission system, and contract-free low priced range of hardware, Multipath-IP 3G is placed as an outstanding performer and market leading product.

NEW!

Available From: Central Security Distribution www.centralsd.com.au Inner Range Melbourne www.innerrange.com

iParadox App - Remote Security System

n Central Security Distribution > 1300 319 499 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

NEW!

CSD and Paradox are pleased to introduce the iParadox app which enables you to access your Paradox security system remotely. iParadox, via Paradox’s IP100 Ethernet communicator, is compatible with all MG/SP control panels and has recently been updated to support the EVO 192 32 door access control panel.

With arm/disarm control, PGM control, and live system status, iParadox turns your Wi-Fi or 3G iPhone, iPod touch, iPad or iPad 3G into a remote keypad. Now you can control your Paradox security system from your favourite Apple device!

Introducing Kenwei’s new Touch Screen Video Intercom Room Station n Central Security Distribution > 1300 319 499 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

Compatible with all Kenwei 4 wire Residential and Apartment intercoms, Kenwei’s new 7” touch screen produces an exceptional colour image on up to 8 Video Stations and through its distributor supports up to 4 door stations on one system.

Featuring selectable display skins and available in black or white, the 702TC will excite the most stylish customers. Speaking of features; the 702TC boasts date and time display, do not disturb and direct dial to any of the 8 room station. Adding the 36 Event on board memory, programmable tones and 2 independent relay outputs as standard makes this door station an absolute gem.

NEW!

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ASIAL NEW MEMBERS

WELCOMETO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during November and December 2011.

CORPORATE MEMBERS

Fullarton Murdoch & Associates Pty Ltd

Queensland CBD Security Pty Ltd

360c Pty Ltd

Global Concepts in Security Pty Ltd

Rika Security Pty Ltd

A.V.Pro-Audio Visual Pty Ltd

Healthy Sound and Video Pty Ltd

Safe Side Security Services Pty Ltd

A1 Port Macquarie Alarm Service

Holt Australia Pty Limited

Sankev Investments Pty Ltd

Access 1 Security Systems

Installation Services Queensland

Scorpion Security Group Pty Ltd

Argyle Investigations & Security

iSafe Safety Management Systems Pty Ltd

SecurityTransit & Training Group Pty Ltd

Armitage Group Pty Ltd

IT Factory Pty Ltd

Strictly Security

Australian Event Protection (WA) Pty Ltd

KRS Electrical Services Pty Ltd

Synergy Security Services Pty Ltd

Australian Security Services

Mardalthan Pty Ltd

True Blue Security Australia Pty Ltd

Bluezone Security and Electrical

Masters Crowd Control Pty Ltd

Unlimited Security & Cleaning Services

Carbridge Pty Ltd

Matrix Security Group Pty Ltd

VIP Security Services

Cirtech Security Alarm Services Pty Ltd

Mikagem Pty Ltd

Wollongong City Security

Comm-Eng Pty Ltd

Mission Accomplished Security

Xtreme Protection Pty Ltd

Connected Living Pty Ltd

Mistro Security Services (Aust) Pty Limited

Zarhky Pty Ltd

Core Protective Group

Muswellbrook Security Services

Zigga's Electrical Pty Ltd

Country Screens and Maintenance

National Security & Surveillance Pty Ltd

CPP Security

Omega Security & Cleaning

ASSOCIATE MEMBERS

Crimestop Security Pty Ltd

PJ Security Pty Limited

CY O'Connor Institute

CT Security Services

Prosek Crowd Management (Qld) Pty Ltd

Hostile Environment Services Pty Ltd

Dogmatrix Security

PSSCG Pty Ltd

Secure Parking Pty Ltd

Dubbo Security Services

QSPG (Aust) Pty Ltd

LATEST NEWS COVERAGE ACROSS AUSTRALIA TO SUBSCRIBE email security@asial.com.au

+ security industry magazine

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high traffic website

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ASIAL NATIONAL CALENDAR OF EVENTS 2012 FEBRUARY

JULY

TAS Industry Briefing Breakfast Thursday 23rd February, Hobart Function Centre, Hobart ACT Industry Briefing Breakfast Tuesday 28th February, Belconnen Premier Inn, Canberra NSW Industry Briefing Breakfast Wednesday 29th February, Mantra Parramatta, Sydney

Security 2012 25-27 July 2012 Sydney Convention & Exhibition Centre, Darling Harbour Security 2012 Conference Bayside Level 2 Wednesday 25 July 2012 Security 2012 Executive Briefings Thursday 26 July 2012

MARCH VIC Industry Briefing Breakfast Thursday 1st March, Novotel Glen Waverley QLD Industry Briefing Breakfast Wednesday 21st March, Niche Event Spaces, Stones Corner Brisbane

AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE NOMINATIONS CLOSE Friday 2nd March 2012

MAY

Security 2012 Cocktail Reception Bayside Terrace Wednesday 25 July 2012 6.00pm to 7.30pm Security 2012 Gala Dinner Doltone House, Pyrmont Thursday 26 July 2012 7.00pm to 10.30pm Security 2012 Exhibition 25 – 27 July 2012 Wed – Thu 9.00am to 5.00pm Friday 9.00am to 12.00noon

Australian Security Industry Awards for Excellence Dinner Park Hyatt Melbourne Hotel Thursday 3rd May 2012 Melbourne

To find out more register online www.asial.com.au/eventscourses or email events@asial.com.au

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